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Throughout the entire process of designing the eBook, it was ap-
parent that user’s involvement is crucial. Without the visits and interviews, the design team cannot understand the users’ needs and therefore cannot make informed decisions. Starting with a board scope and then refining the ideas until the final design was born was a very interesting process and it provides the knowledge of how a process can iteratively improve the design.
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LESSONS
LEARNED 100
Hong Kong Polytechnic University