Technology Guide (Faculty & Staff)

FACULTY & STAFF TECHNOLOGY GUIDE 2010-2011

OFFICE OF INFORMATION TECHNOLOGY oit.unlv.edu twitter @unlv_oit

TABLE OF CONTENTS This booklet outlines technology services offered to UNLV employees. Keep this booklet nearby for quick reference.

Details about the services may be found at the Office of Information Technology website at: oit.unlv.edu.

HELP & TRAINING

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E-MAIL

6

COMPUTERS

8

SOFTWARE

9

CLASSROOM TECHNOLOGY

10

WEB PRESENCE

14

WIRELESS

16

SECURITY

18

SERVERS & FILE STORAGE

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MORE TECH SERVICES

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ABOUT OIT

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CONTACT INFORMATION

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HELP & TRAINING IT HELP DESK The IT Help Desk supports technology needs for UNLV faculty, staff, and student. Contact the IT Help Desk when you have a computing question. The IT Help Desk also coordinates technology needs with the appropriate OIT unit when necessary.

CONTACT & HOURS CALL E-MAIL VISIT GO TO

895-0777 ithelp@unlv.edu CBC B133 or SU 231 oit.unlv.edu

HOURS

Monday - Friday 8 a.m. - 5 p.m.

WE HELP WITH • • • • • • •

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Account administration E-mail General computer needs and problems General technology information Printing Supported software, applications and WebCampus Wireless

TRAINING Free training courses are offered to UNLV employees throughout the year.

Enrollment is on a first-come, firstserved basis. Each class is limited to twelve participants. All workshops are 2 hours in duration and are located in CBC C307, unless otherwise noted.

We offer courses on: • • •

Lotus Notes Microsoft Office products Windows

For workshop descriptions, schedules, and registration, click on the HELP & TRAINING link at oit.unlv.edu.

NOTE: We also offer custom group training. For example, if an entire department wants to learn how to use Lotus Notes’ calendar features, OIT will create a class designed specifically to meet their needs. Contact the IT Help Desk to request custom workshops.

SEVERAL ENTITIES PROVIDE ADDITIONAL IT TRAINING UNLV EDUCATIONAL OUTREACH edoutreach.unlv.edu Evening classes for website development, business productivity and digital creative products

THE COLLEGE OF SOUTHERN NEVADA csn.edu A wide range of semesterlong courses for a variety of computing skills

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E-MAIL LOTUS NOTES Lotus Notes is the e-mail and calendaring software supported for faculty and staff. You have two versions to choose from: the client version, which needs to be installed on your computer, and the web version, which is available anywhere with Internet access.

For more information visit the E-MAIL & COLLABORATION link from oit.unlv.edu.

E-NEWSLETTER SYSTEMS Are you hosting a guest lecture or special event? You can send invitations and announcements to the UNLV community via several e-newsletter systems listed below.

For more information, visit the E-MAIL & COLLABORATION link from oit.unlv.edu.

RAVE Sent weekly to all students according to class standing, like all sophomores and juniors.

SEND Sent weekly to all students according to department and class standing (e.g. freshman marketing majors).

UNLV TODAY Sent daily to UNLV employees.

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REBELMAIL Be sure to remind students to use Rebelmail, now powered by Google.

All UNLV students receive a Rebelmail e-mail account upon admittance. Visit rebelmail.unlv.edu for more information.

Forms that require students to provide an e-mail address should require @unlv.nevada.edu as the domain name.

University policy requires that UNLV employees send e-mail to students using their Rebelmail accounts.

NEW ACCOUNTS New Lotus Notes accounts are available by request for faculty, staff, and student employees. Request new accounts at newuser.unlv.edu.

TRAINING OIT offers free, 2-hour training workshops on Lotus Notes. Find more information and self-help guides at oit.unlv.edu.

HELP When you need help with Lotus Notes, contact the IT Help Desk at 895-0777.

SMART PHONES The IT Help Desk assists with connecting your BlackBerry to Lotus Notes e-mail. We provide full support for BlackBerries and guidance for other hand held devices, such as iPhones.

MyUNLV MyUNLV provides students, faculty, and staff with online information and selfservice capabilities 24-hours a day. New to UNLV in 2010, the system allows you to input grades, communicate important information, and assist students with their business needs. Faculty will input semester grades for students and locate student information, such as e-mail addresses, from within MyUNLV. Students can use MyUNLV to access personal data, register for classes, check grades, apply for financial aid, and much more. MyUNLV uses the NSHE (Nevada System of Higher Education) ID number for identification.

OIT’s IT Help Desk helps reset passwords but is not equipped at this time to help with the use of MyUNLV. Please check out the tutorials available within the system, or visit the website aboutmyunlv.unlv.edu for more information. If settings for your courses need adjustments, please consult with your department’s administrative staff or access the help tools available online.

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COMPUTERS Your department is responsible for allocating funds to purchase new employee computers.

Vendors like Dell and Apple offer significant discounts to UNLV. You can get help with computers through the IT Help Desk and through OIT’s website. We help with: • • •

Minimum computer specification recommendations Set up of the computer Hardware repair including provisions for temporary replacements when computers break unexpectedly

NOTE: We do our best to provide quality service for UNLV-tagged computers. To service your personal computer or laptop, please consult your vendor or local repair shop for assistance.

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OFFICE COMPUTER PURCHASES Follow these steps to get a great computer: 1. Configure your computer online through one of our partner vendors.

Be sure your computer meets at least the minimum standards which are available in the SOFTWARE & COMPUTERS section at oit.unlv.edu.

2. Contact the IT Help Desk if you need more consulting on computer configuration.

3. Follow your department’s purchasing procedures.

4. Technicians will call to schedule a set-up appointment once UNLV Property Control tags the computer and delivers it to OIT. NOTE: Be sure to request at least a 3 year warranty on computer purchases.

ACCESSORIES

PROJECTORS

Companies other than your computer vendor often offer much better deals on accessories. For example, CDWG and Boise/Office Max may sell scanners or printers at lower prices. These products are not supported by OIT beyond the manufacturer’s warranty.

Call 895-0701 before purchasing projectors.

UNLV contracts with Epson to get great deals and excellent support.

SOFTWARE

Before buying software, check OIT’s website for discounts!

OIT can help you get the software you need. Several software packages are provided for free under UNLV site licenses, and some titles must be purchased individually by your department through our partner vendors, usually at a great discount.

OIT’s software website also provides details about obtaining software for personal and office use. Search for the title, look through the list, and call the IT Help Desk if you need assistance. Click on the SOFTWARE & HARDWARE link at oit.unlv.edu.

UNIQUE CAMPUS SOFTWARE The software below allows authorized individuals to access university data.

OIT coordinates the authorization process that allows employees access to the data held in these systems.

• • • • •

MyUNLV Human Resources Management Web Contracts Advantage/Financial Data Warehouse Oracle Data Warehouse

DISCOUNT SOFTWARE We offer free or discounted versions of: • Microsoft Office Products • Adobe Products • SPSS, SAS, AutoCAD • And much more

E-ACADEMY Students, faculty, and staff can visit unlv.e-academy.com to purchase a variety of software titles at significant discounts.

Register with your UNLV e-mail address.

Visit oit.unlv.edu for more information.

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CLASSROOM TECHNOLOGY

TECHNOLOGY ENHANCED CLASSROOMS (TECs) Technology Enhanced Classrooms (TECs) are equipped with technology permanently installed in a lectern. General purpose TECs include a multimedia projector, computer (PC), Internet access, VCR/DVD player, document camera, and connections for a laptop. If using a Mac laptop, please bring your adaptor.

TECs designed for specific department use may include additional tools, like a turntable. As funding permits, OIT converts as many rooms as possible to TECs.

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ROOM ACCESS

COMPUTERS

You are required to carry and use a Marlok Card to access TECs. Contact your department to request a Marlok card or to add TEC access to your current card.

All TECs are equipped with a computer and Internet access.

Computers within these classrooms do not require a login. Restart the computer if there is a login prompt. Laptop connectivity for PCs and Macintosh computers is also provided. If using a Mac laptop, bring your adapter. Not all classrooms have Wi-Fi. Please see the map (p.16-17).

We suggest entering emergency phone numbers into your cell phone in case you are locked out of a room: • •

FACILITIES DEPARTMENT 895-4357 PUBLIC SAFETY DISPATCH 895-3668

SUPPORT & TRAINING SCHEDULING If you have questions or concerns about your classroom assignment, please have your department administrative assistant contact UNLV’s academic scheduling office at scheduling@unlv.edu.

Check out OIT’s website to see photos of your TEC, the type of equipment in each room and instructional videos.You may also call 895-0771 for: • Help over the phone • A technician to visit your location • Emergency assistance in the classroom • Training • Software installation requests

Need help in a technology-enhanced classroom?

Call 895-0771. Online videos demonstrate how to use TECs. Go to oit.unlv.edu/instructionaltechnology/tecs to watch!

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CLASSROOM TECHNOLOGY AUDIO/VISUAL (AV) DELIVERY If you are unable to schedule your class in a TEC, Media Services can deliver technology equipment to your classroom.

We also have equipment available for classroom use that you can pick up from our office.

AVAILABLE FOR DELIVERY • •

Computer projection carts VCR/DVD TV carts

AVAILABLE FOR PICK UP • • •

Tape recorders Slide projectors Camcorders

Check oit.unlv.edu for a complete inventory list.

MORE TECHNOLOGY SERVICES COMPUTER LABS OIT offers many computer labs where students may complete assignments that require technology. Lab monitors help with computing accounts, printing, and access to hardware and software available in the computer labs.

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ORDERING INFORMATION Call at least one business day in advance and provide the following information: 1. Type of equipment needed 2. Date and time the equipment is needed 3. Building and room number where the equipment is to be used 4. Name, phone number, and department of the person using the equipment Be sure to reserve equipment AT LEAST ONE BUSINESS DAY in advance. Equipment availability is limited.

AV DELIVERY CONTACT & HOURS CALL VISIT

895-0701 CBC B132

HOURS

Mon - Fri 8 a.m. - 5 p.m.

CONFERENCING

TEACHING FACILITIES

Requests for use of academic spaces, such as TEC rooms and classrooms may be e-mailed to scheduling@unlv.edu. Classroom availability is limited.

Teaching Facilities are computer labs that double as classrooms so that students can use computers during class time. The rooms are equipped with audio-visual tools, such as a projector and DVD player.

If you need to schedule a class in a Teaching Facility, contact your department administrative assistant.

If you need assistive listening devices, or other assistive technology, contact the Disability Resource Center at 895-0866.

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WEB PRESENCE WEBCAMPUS

FACULTY/STAFF WEBPAGES

WebCampus is an enterprise course management system that provides a secure username and password protected environment for course content and activities. Instructions for getting started are provided at webcampus.unlv.edu.

OIT hosts a web server for faculty and staff webpages. You can either build your own site using HTML or use Faculty Ready-Made websites. Visit faculty.unlv.edu for more information.

FEATURES • Secure grade posting for individual assignments and quizzes • Class calendaring • Discussion forums • Collaboration tools for communication within WebCampus • Online testing and assignment submissions TRAINING & SUPPORT Check out the support resources available from the WebCampus website or contact the IT Help Desk.

OIT hosts open labs every Friday from 9-11 a.m. in CBC C307. Just drop by for individual assistance.

OPEN LAB

READY-MADE WEBSITES If you want a faculty website, but you do not want to write your own HTML or produce your own graphics, our “Ready Made Websites” is a good choice for you.

Ready Made Websites run on an easy-to-use content management system called WordPress. You may be familiar with WordPress as powerful blogging software, but at UNLV we have turned WordPress into a way to give faculty clean, professional looking websites that are easy to edit and friendly to use.

More information about ReadyMade Websites is available at faculty.unlv.edu.

Professors may drop by CBC B307 on Friday mornings for individual assistance with WebCampus and faculty websites.

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Do you want to publish research to a website? Would you like to interact with students online? OIT provides several tools for you to create an online presence. Use the information below to learn more about faculty and staff websites, WebCampus, and more.

DEPARTMENT, COLLEGE, & UNIT WEBPAGES DO IT YOURSELF The IT Help Desk ensures you have access to your folder and account.

You can build webpages by using HTML or via website development software like Dreamweaver. Before buying web publishing software, check the OIT software website for significant discounts.

All publishing access to the faculty web server is via Secure FTP. Free FTP software is available for download at faculty.unlv.edu.

REQUEST AN ACCOUNT Visit faculty.unlv.edu to request an account. You will need to complete the Web Account Security Agreement.

Web Communications, a division of Marketing & Public Relations, is responsible for managing the content and design of UNLV’s toplevel webpages.

This office also assists academic and administrative units in developing websites that effectively communicate and strategically align with the university’s pages. Access their services online or by calling their web help desk at 895-2886.

Visit web.unlv.edu for more information.

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WIRELESS The UNLV wireless network is available in many campus locations. When you are in one of the hotspots indicated on the map to the right, your mobile device will show two networks supported by the Office of Information Technology: UNLV-Secure and UNLV-Guest. We suggest students, faculty and staff with valid RebelCards use UNLVSecure. You will need to set up your wireless account first and then complete the onetime set up of UNLV-Secure.

DO YOU HOST GUESTS? You will also see a network named UNLV-Guest. This is a wireless network available for visitors to the campus. This network has limited hours and lower speeds and is designed to meet the basic needs of our guests.

GET STARTED 1. Go to accounts.wireless.unlv.edu.

2. Enter your information, including the L# or NSHE ID.

To report problems and receive assistance with network connection issues, contact the IT Help Desk at 895-0777.

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3. Click SET UP ACCOUNT and follow the remaining instructions to set up UNLV-Secure on mobile devices that you plan to use on campus.

WIRELESS TIPS •

Use the most up-to-date version of software for your wireless network card.

•

UNLV students and staff should choose the wireless network named UNLV-Secure for the fastest, easiest and most secure wireless connection.You will need a wireless username and password before you connect to the UNLV-Secure network.

Follow the instructions at wireless.unlv.edu/secure.

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SECURITY Please help us protect university data from theft and misuse.

FOLLOW THESE TIPS TO ENSURE BETTER SECURITY

Maintaining security requires everyone to take precautions to protect themselves as well as the institution.

1. Do not keep student data or social security numbers on your personal computer. Avoid keeping unnecessary data in department systems.

2. Secure your computer with a password. Be sure it has at least 8 CHARACTERS and 3 DIFFERENT CHARACTER TYPES. 3. Install antivirus & malware protection software on your office and personal computers.

4. Think before you click on e-mails, webpages, and other attractive Internet options.

Do not comply with e-mail solicitations for your passwords.

5. Use Lotus Notes’ spam filter system, PROOFPOINT. 6. Keep your operating system patched with critical updates.

If you suspect any security problems or a breach, contact the IT Help Desk at 895-0777 or e-mail the OIT Information Security Office at informationsecurityoffice@unlv.edu.

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SERVERS & FILE STORAGE OIT hosts and supports servers to store information for individuals, departments and the entire university. If your department wants to purchase its own servers, OIT offers consultation and may host new servers, if possible.

Faculty and staff network storage needs are serviced by the Novell Netware system, also called the “CLUSTER.” It offers the following:

GROUP FILE STORAGE

Sometimes you need to share files with colleagues in your department or with students. OIT offers group accounts where members of a team can share documents like forms, spreadsheets, policies and procedures.

Contact the IT Help Desk at 8950777 for more information.

PERSONAL FILE STORAGE

Network storage for your files is available through your Novell account. If you store files on your network drive, they can be accessed on or off campus.

Use your (H:\) drive on your UNLV computer, or log in via the web at files.nevada.edu.

BACK UPS

OIT can restore deleted or overwritten files hosted on the Novell Netware system because we keep back ups for up to 30 days. Just call the IT Help Desk if you need a file recovered. Or, do it yourself by right-clicking in the folder where you deleted the file and click SALVAGE.

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MORE TECHNOLOGY SERVICES MANY UNITS AT UNLV EMPLOY TECHNICAL STAFF TO MEET THEIR UNIQUE TECHNOLOGY NEEDS. CONTACT THEM DIRECTLY IF YOU WORK IN THE AREAS LISTED BELOW.

COLLEGES & SCHOOLS ARCHITECTURE

Randy Hale | 895-1905 randy.hale@unlv.edu BUSINESS

Ryan Doyle | 895-4654 ryan.doyle@unlv.edu DENTAL MEDICINE

Help Desk | 774-2569 sdmhelpdesk@unlv.edu EDUCATION

Young Bok Kim | 895-3762 young.kim@unlv.edu FINE ARTS

Rob Mader | 895-4402 robert.mader@unlv.edu HOTEL ADMINISTRATION

Trevor Brown | 895-1381 trevor.brown@unlv.edu LAW

Help Desk | 895-5298 helpdesk@law.unlv.edu

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UNITS ACADEMIC ADVISING

Roy Hessinger | 895-2037 roy.hessinger@unlv.edu CENTER FOR ACADEMIC ENRICHMENT & OUTREACH (CAEO)

IT Division | 774-4214 caeo-it@unlv.edu HARRY REID CENTER FOR ENVIRONMENTAL STUDIES

Kris Davidson | 895-1415 kris.davidson@unlv.edu STUDENT AFFAIRS TECHNOLOGY

Help Desk | 895-1994 SAT.HelpDesk@unlv.edu THOMAS & MACK COMPUTER SERVICES

Help Desk | 895-4722 tmchelpdesk@unlv.edu UNIVERSITY LIBRARIES, LIBRARY TECHNOLOGIES

Help Desk | 895-2101 library.unlv.edu/about/staff/ libstafinfo.php#Library_ Technologies

MORE TECHNOLOGY & TRAINING SERVICES DISABILITY RESOURCE CENTER 895-0866 or TDD 895-0652 studentlife.unlv.edu/disability An Assistive Technology Specialist is available to support students with disabilities and to make campus computing resources more accessible.

NATIONAL SUPERCOMPUTING CENTER FOR ENERGY & THE ENVIRONMENT (NSCEE) 895-4153 help@nscee.edu nscee.edu

DISTANCE EDUCATION

NSCEE provides supercomputing training and services to academic and research institutions, government and private industry for research and development.

895-0334 distanceed@unlv.edu distance-ed.unlv.edu

UNIVERSITY LIBRARIES

Contact Distance Education if you are interested in teaching online courses. Instructional design staff and the visualization team will assist you in organizing your content for a successful course and learning experience for your students.

895-2100 library.unlv.edu University Libraries offers oneon-one and customized training sessions to develop student and faculty research and technology skills, as well as providing assistive technologies and services, a Media Lab, and extensive media services.

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ABOUT OIT The Office of Information Technology (OIT) is the central unit responsible for meeting the computing needs of UNLV faculty, staff, and students. Led by Dr. Lori Temple, Vice Provost for Information Technology, OIT reports to the Office of the Executive Vice President & Provost. A thorough list of services offered by OIT is available in our Service Catalog which is located on our website under ABOUT OIT.

MISSION

VALUES

Our mission is to support and enhance teaching, research, scholarly and creative production, and administration through the effective management and use of information technology resources.

We serve UNLV with these core values in mind: • • • • •

Service Collegiality Competence Innovation Integrity

COMMITTEES Several committees govern OIT’s decisions and processes. All of them work together with the Information Technology Coordination Committee (ITCC). To suggest a new technology project or request a new service from OIT, submit a proposal to the ITCC. Go to oit.unlv.edu and click COMMITTEES.

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IT HELP DESKS 895-0777 CBC B133 & SU 231 ithelp@unlv.edu

CLASSROOM SUPPORT 895-0771

AUDIO/VISUAL EQUIPMENT DELIVERY 895-0701 CBC B132

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A PUBLICATION OF THE OFFICE OF INFORMATION TECHNOLOGY University of Nevada, Las Vegas, 2010 Photos provided by UNLV Photo Services