Technology Book for Faculty & Staff

technology for unlv faculty & staff.

Suppor ted by the O ffice of I nfor mation Technology

Contacts IT Help Desk

Classroom Support

895-0777 CBC B133 ithelp@unlv.edu

895-0771 ( Technology Enhanced Classrooms) 895-0701 (all other classrooms)

Website

Media Services

oit.unlv.edu

895-0701 CBC B132

UNLV Technology Guide Help & Training

p. 2

E-mail

p. 4

Computers

p. 6

S of t ware

p. 7

Classroom Technology

p. 8

Web Presence

p. 12

Wireless

p. 14

S ecur it y

p. 16

S er vers & File Storage

p. 17

M ore Tech S er vices

p. 18

About OIT

p. 20

This book let outlines technology ser vices offered to UNLV employees. K eep this book let near by for quick reference.

D etails about the ser vices may be found at the O ffice of I nfor mation Technology (OIT ) website: oit.unlv.edu.

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2

Help & Training IT Help Desk The IT Help D esk suppor ts technology needs for UNLV facult y, staff, and student employees. Contac t the IT Help D esk when you have a computing question.

IT He lp D e s k C onta ct & Hours Call

895-0777

E-mail

ithelp@unlv.edu

Visit

CBC B133 or SU 231

Website

oit.unlv.edu

H ours

M on - Fr i 8 a.m. - 5 p.m.

ed u ne l us! o y n l Whe just ca , help

Call us for help with: • • • • • • • •

Pr inting Net wor k ing Wireless Using suppor ted applications Using WebCampus S er ver problems E-mail G eneral technology info

Training Free training courses are offered to UNLV employees throughout the year. Enrollment is on a first- come, first-ser ved basis. Each class is limited to t welve par ticipants. All wor kshops are 2 hours in duration and located in CBC C307, unless other wise noted.

We offer courses on: • • •

Lotus Notes M icrosof t O ffice produc ts Windows

For wor kshop descr iptions, schedules, and registration, click on the Help & Training link at oit.unlv.edu.

No te : We a l s o o f f er c u s to m g ro u p tra i n in g. Fo r e xa m p le, if a n e n t ire d e p a r t m e n t wa n t s to le a r n h ow to u s e Lotus N o te s ’ ca l e n d a r f e a t u re s, O I T w i l l c re a te a c l a s s d e s i g n e d s p e c i f i ca l l y to m e e t t h e i r n e e d s. Co n t a c t t h e IT Hel p D e s k to p l a ce a req u e s t.

Several entities provide additional IT training: • UNLV Teaching & Lear ning Center tlc.unlv.edu Pedagogical emphasis on how to use technology in the classroom • UNLV Educational Outreach edoutreach.unlv.edu Evening classes for website de velopment, business produc tivit y and digital creative produc ts • The College of S outher n Ne vada csn.edu A wide range of semester-long courses for a var iet y of computing sk ills

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E-mail 4

Lotus Notes Lotus Notes is the e -mail and calendar ing sof t ware suppor ted for facult y and staff. You can use t wo versions: the client version, which needs to be installed on your computer, and the web version, which is available any where with I nter net access.

New Accounts

Technical Support

Ne w individual and group accounts are available by request for facult y, staff, and student employees. R equest ne w accounts at newuser.unlv.edu.

When you need help with Lotus Notes, contac t the IT Help D esk at 895-0777.

Training

The IT Help D esk assists with connec ting your BlackB er r y to Lotus Notes e -mail. We provide full suppor t for BlackB er r ies and guidance for other hand held de vices.

OIT offers free, 2-hour training wor kshops on Lotus Notes. Find more infor mation and selfhelp guides at oit.unlv.edu.

BlackBerries

For more infor mation visit the Facult y & Staff link from oit.unlv.edu.

E-newsletter Systems

o the t s w e nity...

Get n u m m o s c campu

Are you hosting a guest lec ture or special e vent? You can send invitations and announcements to the UNLV communit y through se veral e -ne wsletter systems listed below. For more infor mation, click E-mail & Collaboration from oit.unlv.edu.

RAVE

UNLV Today

G oes week ly to all students according to class standing, lik e all sophomores and juniors.

G oes daily to UNLV employees.

SEND G oes week ly to all students according to depar tment and class standing, lik e all freshman mar k eting majors.

Rebelmail reb elmail.unlv.edu B e sure to remind students to use R ebelmail. All UNLV students receive a R ebelmail e -mail account upon admittance. For ms that require students to provide an e -mail address should require @unlv.nevada.edu as the domain name.

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Computers 6

Your depar tment is responsible for allocating funds to purchase ne w employee computers. Vendors lik e D ell, Apple and MPC offer significant discounts to UNLV. N o te : We d o o u r b e s t to p rov i d e q u a l i t y s e r v i ce f o r U N LV- t a g g e d co m p u te r s. To s e r v i ce yo u r p e r s o n a l co m p u te r o r l a p to p, we re co m m e n d yo u co n s u l t w i t h yo u r ve n d o r o r l o ca l re p a i r sh o p fo r a s s is t a n ce.

You can get help with computers through the IT Help D esk and through OIT ’s website. The y help with: • • •

M inimum computer specification recommendations S et up of the computer Hardware repair including provisions for temporar y replacements when computers break unexpec tedly

Office Computer Purchases Follow these steps to get a great computer : 1.

Locate the minimum standards at the Hardware & S of t ware page at oit.unlv.edu.

2.

Contac t the IT Help D esk if you need more consulting on computer t ype.

3.

Configure your computer online through one of our par tner vendors and be sure your computer meets the minimum standards.

4.

Follow your depar tment ’s purchasing procedures.

5.

Technicians will call to schedule a set-up appointment once UNLV Proper t y Control tags the computer and delivers it to OIT. N o te : B e s u re to re q u e s t a t l e a s t a 3 ye a r wa r ra n t y o n a ll co m p u te r p u rc h a s e s!

Interest-free Computer Loans

Accessories

UNLV offers no-interest loans to employees for personal computer purchases. Apply for the loan through the Bursar’s office. You may be placed on a waiting list.

Companies other than your computer vendor often offer much better deals on accessories. For example, CDWG and Boise/Office Max may sell scanners or printers at a better price. These products are not supported by OIT beyond the manufacturer’s warranty, which is typically very brief.

Software

B ef o re bu yi ng so ft w ar e, c h ec k O I T ’s w eb si te fo r di sc o u nt s!

OIT can help you get the sof t ware you need. S e veral sof t ware pack ages are provided for free under UNLV site licenses, and some titles must be purchased individually by your depar tment through our par tner vendors, usually at a great discount.

OIT ’s sof t ware website explains details about obtaining sof t ware for personal and office use. S earch for the title, look through the list, and call the IT Help D esk if you need assistance. Click on the S of t ware & Hardware link at oit.unlv.edu.

Discount Software

Unique Campus Software

We offer free or discounted versions of :

The sof t ware below allows author ized individuals to access universit y data.

OIT coordinates the author ization process that allows employees access to the data held in these systems. Check OITуs website for more infor mation.

• • • •

M icrosof t O ffice Produc ts Adobe Produc ts SPSS, SAS, AutoCAD And much more

• • • • •

Student I nfor mation Systems (SIS) Human R esources M anagement Web Contrac ts Advantage/Financial Data Warehouse Oracle Data Warehouse

BlackBerry

Projectors

OIT supports BlackBerry devices for faculty and staff.

These portable devices work well with Lotus Notes and offer many features you might find on a computer, such as web browsing.

Call 895-0701 before purchasing projectors. UNLV contracts with Epson to get great deals on projectors and excellent support.

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Classroom Technology 8 Technology Enhanced Classrooms Technology Enhanced Classrooms ( TECs) are equipped with technology per manently installed in a lec ter n. G eneral pur pose TECs include a multimedia projec tor, computer (PC ), I nter net access, V CR/D VD player, document camera, as well as connec tions for a laptop. TECs designed for specific depar tment use may include additional unique tools, lik e a tur ntable. As funding per mits, OIT conver ts as many rooms as possible to TECs.

Computers

Support & Training

All TECs are equipped with a computer and I nter net access. Computers within these classrooms do not require a login. R estar t the computer if there is a login prompt. Laptop connec tivit y for PCs and M acintosh computers is also provided. I f using a M ac laptop, b r ing your adapter.

Check out OIT ’s website to see photos of your TEC, the t ype of equipment in each room and instruc tional videos.

• • • • •

Room Access You are required to car r y and use a M ar lok Card to access TECs. Contac t your depar tment to request a M ar lok card or to add TEC access to your cur rent card.

We suggest enter ing emergenc y phone number s into your cell phone in case you are lock ed out of a room: Facilities Depar tment Public S afet y D ispatch

You may also call 895-0771 for :

895-4357 895-3668

in help yd e Ne olog chn ed e t a nc enha oom? sr 1. clas 5-077 9 8 Call

Help over the phone A technician to visit your location Emergenc y assistance in the classroom Training S of t ware installation requests

Scheduling To reser ve a TEC, notify the administrative staff in your depar tment and ensure that the classroom requested in a specific building on campus matches the capacit y of your class. I f it doesn’t, you may have to choose a TEC in another building.

Check out online videos that demonstrate how to use TECs. S ee how the remote doubles as a laser pointer and mouse oit.unlv.edu/instruc tionaltechnolo gy/tecs

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Classroom Technology Media Services I f you are unable to schedule your class in a TEC, M edia S er vices can deliver technology equipment to your classroom. We also have equipment available for classroom use that you can pick up from our office.

Available for deliver y : • •

Computer projec tion car ts V CR/D VD T V car ts

Available for pick up: • • • •

Laptop computers Tape recorders Slide projec tors Camcorders

Check oit.unlv.edu for a complete inventor y list.

Ordering information Call at least one business day in advance and provide the following infor mation: • • • •

Type of equipment needed Date and time the equipment is needed Building and room number where the equipment is to be used Name, phone number, and depar tment of the person using the equipment

t le a s t ip m e n t a u q e e v r e u ip m e n t to res vance. Eq d a Be sure in y a ess d o n e b u s in d. is li m it e y it il b a il a v a

M e d i a S e r v i c e s Cont act & Hour s Fall & Spring Semester Hours

Summer Semester Hours

M on - Thur Fr i Sat - Sun

M on - Fr i Sat - Sun

8 a.m. - 9 p.m.

8 a.m. - 5 p.m.

Closed

8 a.m. - 5 p.m.

Closed

Call 895-0701 OR visit CBC B132

More Services provided by Classroom Technology & Media Services Teaching Facilities

Computer Labs

Teaching Facilities are computer labs that double as classrooms so that students can use computers dur ing class time. The rooms are equipped with audio -visual tools, such as a projec tor and D VD player. I f you need to schedule a class in a Teaching Facilit y, contac t your depar tment administrative assistan t.

OIT offers many computer labs where students may complete assignments that require technology. Lab monitors are available to assist students with logging in and using UNLV suppor ted sof t ware.

Conferencing R equests for use of academic spaces, such as TEC rooms and classrooms may be e -mailed to scheduling@unlv.edu.

Classroom availabilit y is limited.

I f you need assistive listening de vices, or other assistive technology, contac t the Disabilit y R esource Center at 895-0866.

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Web Presence 12

D o you want to publish research to a website? How about interac ting with students online? OIT provides se veral tools for you to create an online presence. Use the infor mation below to lear n more about facult y and staff websites, WebCampus, and more.

WebCampus web c ampus.unlv.edu WebCampus is an enter pr ise course management system providing a secure user name and password protec ted environment for course content and ac tivities.

Features

Training & Support

• • • •

•

•

S ecure grade posting Class calendar ing Discussion forums Collaboration tools for communication within WebCampus Onli ne testing and assignment submissions

• •

The Teaching & Lear ning Center provides WebCampus training.

Check tlc.unlv.edu for a cur rent class schedule.

Check out the suppor t resources available from the WebCampus website or contac t the IT Help D esk OIT hosts open labs e ver y Fr iday from 9-11 a.m. in CBC C307. Just drop by for individual assistance.

Faculty/Staff Webpages facult y.unlv.edu OIT hosts a web ser ver for facult y and staff webpages.

Training

Help with Publishing

Webpage design and de velopment classes are offered by the Teaching & Lear ning Center and Educational Outreach. Please visit their websites for a list of cur rent classes. OIT offers Dreamweaver training sessions upon request.

The IT Help D esk ensures you have access to your folder and account. You can build webpages by using HTML or via website de velopment sof t ware lik e Dreamweaver. B efore buying web publishing sof t ware, check the OIT sof t ware website for significant discounts.

Request an Account

All publishing access to the facult y web ser ver is via S ecure FTP.

Visit facult y.unlv.edu to request an account and complete the Web Account S ecur it y Agreement.

Free sof t ware is available for download at facult y.unlv.edu.

Department, College, & Unit Webpages web.unlv.edu Web Communications, a division of M ar k eting & Public R elations, is responsible for managing the content and design of UNLV ’s top -le vel webpages. This office also assists academic and administrative units in de veloping websites that effec tively communicate and strategically ali gn with the universit y ’s pages. Access their ser vices online or by calling their web help desk at 895-2886.

Web Grading register.unlv.edu Web Grading is an online system where facult y may vie w their class rosters and enter student grades. Access Web Grading from the registrar ’s Facult y & Staff R esources page at register.unlv.edu. This website also contains the most cur rent contac t infor mation if you have questions about logging in to the system.

on dr op by CB C B3 07 Pr of es so rs ma y ce an st si as l ua r in di vid Fr id ay mo rn in gs fo . wi th W eb Ca mp us

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The UNLV wireless net wor k is available in selec t locations to facult y, staff, and cur rently enrolled students who have valid UNLV R ebelCards. You will need a PC or M acintosh laptop with a suppor ted wireless net wor k card. S ome laptops have these cards built in, but sometimes you will need to buy one.

Wireless is a convenient way to search the web, check e -mail, study, and conduc t research. The map to the r ight shows buildings where some hots pots are available. Ne w locations are installed as resources per mit. Check our website for the most cur rent location.

Lear n more about using wireless at wireless.unlv.edu.

ue Av en pi

ca

na

DISABILITY RESOURCE CENTER SSC 137

sels

Brus

St.

University Road

To use wireless, go to a hotspot on campus, tur n on your computer and launch a web browser. You will automatically be direc ted to the login page. Your R ebelCard is required for first time users.

Avenue Swenson

Tr o

14

Wireless

CLASSROOM TECHNOLOGY & Ha rm MEDIA SERVICES on CBC B132 Ave

15

HELP DESK CBC B133

nu

e

TEACHING & LEARNING CENTER LLB 3421 57

UNLV

HELP DESK SU 231

ay rkw a P nd ryla

Ma

Indicates Wireless Hotspots Available

tance e assis v i e c e r tact and es, con oblems u r s p s i t r n o o ecti 7.

To rep rk conn 95-077 o 8 w t t a e n k s with Help De the IT

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Security G ood infor mation secur it y means that data are protec ted against thef t and misuse, and that the data needed in daily business are available and accurate. M aintaining secur it y requires e ver yone to tak e precautions to protec t themselves as well as the institution.

I f you suspec t any secur it y problem or breach, contac t the IT Help D esk at 895-0777 or e -mail the OIT I nfor mation S ecur it y O ffice at informationsecurit yoffice@unlv.edu.

Follow these tips to ensure better security: 1.

D o not k eep student data or social secur it y numbers on your personal computer. Avoid k eeping unnecessar y data in depar tment systems.

4.

Think before you click on e -mails, webpages, and other attrac tive I nter net options. D o not comply with e -mail solicitations for your passwords.

2.

S ecure your computer with a password. B e sure it has at least 8 charac ters, 4 different charac ter t ypes.

5.

Use Lotus Notes’ spam filter system, Proofpoint.

6.

K eep your operating system patched with cr itical updates.

3.

I nstall antivirus & malware protec tion sof t ware on your office and personal computers.

Servers & File Storage OIT hosts and suppor ts ser vers to store infor mation for individuals, depar tments and the entire universit y. I f your depar tment wants to purchase its own ser vers, OIT offers consultation and may host ne w ser vers, if necessar y.

Facult y and staff net wor k storage needs are ser viced by the Novell Net ware system, also called the “Cluster.” I t offers t he following:

Group File Storage S ometimes you need to share files with colleagues in your depar tment or with students. OIT offers group accounts where members of a team can share documents.

This is per fec t for shar ing resources lik e for ms, spreadsheets, policies and procedures.

Contac t the IT Help D esk at 895-0777 for more infor mation.

Personal File Storage Net wor k storage for your files is available through your Novell account. I f you store files on your net wor k dr ive, the y can be accessed on or off campus. Use your H dr ive on your UNLV computer, or log in via the web at files.nevada.edu to access them while off campus.

Back Ups OIT can restore deleted or over wr itten files hosted on the Novell Net ware system because we k eep back ups for up to 30 days.

Just call the IT Help D esk if you need a file recovered. Or, do it yourself by r ight- click ing in the folder where you deleted the file and click Salvage.

a are ur dat o y ions. t a h r locat e res t v u r s e n s e OIT secure ted in protec

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More Technology Services M any entities at UNLV employ tec hnical staff to meet their unique technology needs.

Contac t them direc tly if you wor k in these colleges, schools or units.

Colleges & Schools

Units

Architec ture R andy Hale | 895-1905 randy.hale@unlv.edu

Ac ademic Advising R oy Hessinger | 895-2037 roy.hessinger@unlv.edu

Business R yan D oyle | 895-4654 r yan.doyle@unlv.edu

Center for Ac ademic Enrichment & O utreach (C AEO) IT Division | 774-4214 caeo -it@unlv.edu

Dental M edicine Help D esk | 774-2569 sdmhelpdesk@unlv.edu Educ ation Young B ok K im | 895-3762 young.k im@unlv.edu Engineering Ste ve Frazer | 895-1563 ste ve.frazer@unlv.edu Fine Ar ts R ob M ader | 895-4402 rober t.mader@unlv.edu Hotel Administration Bradle y Bigham | 895-1381 Bradle y. Bigham@unlv.edu L aw Help D esk | 895-5298 helpdesk@law.unlv.edu

Harr y Reid Center for Environmental Studies K r is Davidson | 895-1415 M ar k Stalling | 895-5727 Student Affairs Technolo gy Help D esk | 895-1994 SAT.HelpD esk@unlv.edu Thomas & M ack Computer S er vices Help D esk | 895-4722 tmchelpdesk@unlv.edu Universit y Libraries Systems G roup staff.librar y.unlv.edu/webfor ms/wor k_ request

More Technology & Training Services D isabilit y Resource Center

Teaching & Learning Center

895-0866 or TDD 895-0652 studentlife.unlv.edu/disabilit y

895-2293 | teaching@unlv.edu tlc.unlv.edu

An Assistive Technology Specialist is available to suppor t students with disabilities and to mak e campus computing resources more accessible.

The TLC provides the universit y teaching communit y with resources and suppor t, including training in the use of lear ning technologies and their integration into teaching and lear ning in both face -to -face and distance education courses.

D istance Educ ation 895-0334 | distanceed@unlv.edu distance - ed.unlv.edu Contac t Distance Education if you are interested in teaching online courses.

I nstruc tional design staff and the visualization team will assist you in organizing your content for a successful course and lear ning exper ience for your students.

National Sup ercomputing Center for Energy & the Environment (NSCEE) 895-4153 | help@nscee.edu nscee.edu NSCEE provides supercomputing training and ser vices to academic and research institutions, gover nment and pr ivate industr y for research and de velopment.

Universit y Libraries librar y.unlv.edu Universit y Librar ies offers one - on- one and customized training sessions to de velop student and facult y research and technology sk ills, as well as providing assistive technologies and ser vices, a M ultimedia D esign Studio, and ex tensive media ser vices.

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About OIT 20

The O ffice of I nfor mation Technology (OIT ) is the central unit responsible for meeting the computing needs of UNLV facult y, staff, and students. Led by Dr. Lor i Temple, Vice Provost for I nfor mation Technology, OIT repor ts to the O ffice of the Executive Vice President & Provost. B elow are subunits within OIT that ser ve you:

Administration & Supp or t Suppor ts inter nal OIT operations, hosts the IT budget office, I nfor mation S ecur it y O ffice, and WebCampus coordination.

Campus Computing S er vices Provides help desk suppor t, instruc tional and multimedia technology, training, desktop suppor t, data storage solutions, and net wor k de velopment.

Systems & Applic ations Provides enter pr ise -le vel sof t ware solutions, ser ver management, integration, and applications secur it y.

Mission

Committees

Our mission is to suppor t and enhance teaching, research, scholar ly and creative produc tion, and administration through the effec tive management and use of infor mation technology resources.

S e veral committees gover n OIT ’s decisions and processes. All of them wor k together with the I nfor mation Technology Coordination Committee (ITCC ). To suggest a ne w technology projec t or request a ne w ser vice from OIT, submit a proposal to the ITCC. G o to oit.unlv.edu and click Committees.

Values We ser ve UNLV with these core values in mind: • • •

S er vice I nnovation I ntegr it y

• •

Collegialit y Competence

C al l th e I T H el p D es k at 89 5- 0 7 7 7 to re qu es t m o re bo o kl et s an d br o c h u re s!

G et more details at oit.unlv.edu

A publication of the O ffice of I nfor mation Technology Universit y of Ne vada , Las Vegas, 2008 Photos provided by UNLV Photo S er vices