200 Fairbrook Dr, Suite 101 Herndon, VA 20170
Lincoln Messenger
fourth quarter • issue 22 • january 2019
Community Service page 3
LMH Community Recognized page 4
2018 Moments page 5
inspiration
A Letter from Philip As 2019 is underway, we are continuing to transition from our Initial Development Phase (IDP), where much of the new build and major renovation took place, to a period where the focus is almost solely on the execution of our Property Management functions. While we will continue to update the portfolio as needed to remain competitive with the local market, our collective energy needs to be focused on how we can improve on the delivery of exemplary customer service that our residents have come to expect. While our case is not completely “new,” this year we want to raise the bar on how we can exceed expectations, that will take thinking and acting “anew.” We need to hold on to the principles and practices that have worked, while at the same time being open to embracing new approaches that might enhance the areas where our residents, and team members have identified we have an opportunity to get better!
“ Still the question recurs ‘can we do better?’ The dogmas of the quiet past are inadequate to the stormy present. As our case is new, so we must think anew and act anew.” — Abraham Lincoln December 1, 1862
We have set up a few avenues for you to share your ideas and get clarification on existing topics or areas of concern: AskYourRVP.com and LMHTeamFeedback.com. These are available today and are completely anonymous. You also have the option to reach out to your supervisor, RPM, RVP or me directly (cell: 714-858-0806). We want to hear from you, we need your ideas to help take LMH to the next level! — Philip Rizzo Vice President of Operations Philip Rizzo is the Vice President of Operations for LMH and is responsible for the overall management and daily operations. As a former soldier and son of an officer, Philip is committed to serving the men, women and families LMH is privileged enough to call our residents.
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