200 Fairbrook Dr, Suite 101 Herndon, VA 20170
Lincoln Messenger
third quarter • issue 21 • november 2018
Don’t Forget RED Shirt Fridays! page 4
Kids Crew 2018! page 5
LMH Fallon Clubhouse is Officially Open! page 8
inspiration
A Letter from Philip We, collectively at Lincoln, are the”tree,” from the team members who interact daily with our residents, to the individuals that welcome new residents into our communities at the various welcome centers and housing offices, to the support teams at the GMOs and our LPC partners in Irvine, Dallas, and Herndon. How each of us, our government partners and our residents FEEL about us...that is the Shadow. As we have grown together, the “tree” is ever-changing, and our goal is that each change has a positive impact on our “shadow” - our reputation. Our residents provided record high levels of responses this year for CEL, that will inform how we continue to grow and improve in our relationship with them as our customer. In the same way, your input on last month’s Employee Engagement survey will help shape Lincoln Military Housing for years to come, with the goal to continually “get better!” It is clear that while our residents, and the majority of our teams are generally satisfied, we have work to do. I want to THANK YOU each for
“ Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.” — Abraham Lincoln your continued support and feedback. I also wanted to extend a sincere thank you to your families who have supported you as we worked our way through a busy PCS season. I hope you have an opportunity to find some Balance and spend some time with family and friends during this Holiday Season. — Philip Rizzo Vice President of Operations
Philip Rizzo is the Vice President of Operations for LMH and is responsible for the overall management and daily operations. As a former soldier and son of an officer, Philip is committed to serving the men, women and families LMH is privileged enough to call our residents.
1