Enhancing User Experience - Newater Ex1

newater VISITOR CENTRE INTERACTIVE STUDIO : BEYOND SCREEN EXERCISE 1 NAME : LI LIN CATTLEYA B ADMIN NO : 1300702F CLASS : TD02

User Experience

Psychology

Simple

Holes that urge users to look through the gap

Clear and simple picture instructions that only 4 children can participate

Control The display changes when user makes their choice/enquiry Made user feel in control with huge panel display

Newater Journey Map

Anticipate

Enter

Engage

Exit

Reflect

School

Wait

Tour

Wait

Bus

Excited for trip

Started photo taking

Watched a video

Bought snacks

Waited for further instructions

Chat with friends while waiting

Impressed with the koi pond

Curious on the gasp of amazement by other tour groups

Loitered around the playground ,after the tour as we’re waiting for the bus

Bus

Walk-in

Amazed by water entrance Explore the exhibition

Chat with friends while waiting

Read information of walls

Went to the non-crowded ones

Reminise about past visits

Spotted a vending machine

Interacted with exhibits

Was told that the place is near

Saw Newater advancements

Went to next section via a tunnel

Wondered which bottle we got in the past

Water glass floor

Informed that arrived too early

Guide explain how Newater is made (processes)

Played a team game

Watched a concluding video

Went up for tour

Filled in a digital survey

Collected brochures

Took a bottle of Newater

Shocked that there were many tour groups joining us

Tried some Newater Exited exhibition area

Too many people at the exhibition

Sat down on seats

Wanted more time to look at exhibits

Watched the kids played with the playground

Felt the ending was abit lacking

Walk to the bus

Chatted with friends on route back to school

Passed by koi pond again Entered the bus

Improvements

Misleading

Just reading text

There’s a knob for turning but when tried, it served no purpose, would be better if it changes the image inside the holes like a sort of kaleidoscope.

No interactivity just reading, would be better if there made it like cupcoards.

With questions on the outside and answers on the inside.

Not noticeable Hard to read or even notice! Had to look at it from afar to see the number displayed.