annual report 2012
Contents Chairperson’s Report
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Investors in People GOLD
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Chief Executive’s Report
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Clients’ stories
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Overview of activities
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Professional development
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Accounts & Balance Sheet
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Welcome...
Thank you to our funders and donors: Department of Foreign Affairs and Trade of Ireland, NHS Leeds, Leeds City Council, Laing O’Rourke and all the companies and individuals who made personal donations.
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Address: Unit 5, Gemini Park, Sheepscar Way, Leeds, LS7 3JB Telephone: 0113 262 5614 Website: www.lihh.org Email: info@lihh.org Twitter: @leedsirish
Leeds Irish Health & Homes – Annual Report 2012
to our annual report It has been an exciting year in which we have achieved the highest award possible – GOLD – with Investors in People, the UK’s leading management standard. It’s one of our many achievements during the year including: l The increased success of our dementia project.
Next year we will develop further plans and continue to raise awareness of dementia. l Our mental health housing support contract has
been tendered and we have entered a consortium hoping to secure continuity in this key area.
l The continued funding which we gratefully receive
from the Irish Government’s Emigrant Support Programme. l Developing strong relationships with companies
such as Laing O’Rourke who donated £6,500 to us this year. l Our volunteer project developing the befriender
service and helping more people overcome social isolation. l Our services consistently achieving very high
levels of customer satisfaction. We had disappointing news when Leeds City Council took the decision not to award the Neighbourhood Network Contracts to LIHH, for which we were previously recommended by Adult Social Care. This has impacted hugely on our strategic objectives. However we are a resilient and resourceful organisation; we will find ways to reach more people and achieve a greater impact on their health and well-being. This is clearly demonstrated throughout this report which I’m sure you’ll enjoy reading.
Mel Nally Chairperson Board of Management
www.lihh.org Twitter @leedsirish
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Striking GOLD! We have achieved GOLD status with Investors in People, the UK’s leading management standard! To achieve this we went through a rigorous assessment process which involved interviewing members of staff, volunteers and our Board of Management. We demonstrated a professional approach to dealing with clients and social responsibility. The assessor was impressed with how we involve and listen to our clients in order to constantly improve our services.
This award shows the high level of experience and skill in our team and demonstrates that we’re committed to delivering the best possible service to our clients. The President of Ireland, Michael D Higgins, sent a letter congratulating us and also thanked us for the work we do…
“Your care, compassion and support for those members of our Irish wider family, who now reside within your community, is commendable and truly appreciated here in Ireland” This important accolade would not have been achieved without the hard work of our staff and volunteers. We are immensely proud to have such a dedicated team who are so passionately committed to improving the lives of vulnerable members of our community.
‘We are an organisation that shows care and consideration to clients, each other and the wider community’ LIHH Support Worker
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Leeds Irish Health & Homes – Annual Report 2012
Chief Executive Report Leeds Irish Health and Homes is an organisation that strives to help people live as independent a life as possible; our ethos of Care, Culture and Community is at the heart of everything we do. Each client is treated as an individual, with support plans tailored to meet their needs. Our services range from activities to help people overcome social isolation to providing information and advice aimed at improving a person’s overall health and wellbeing.
“Our vision is to help clients to re-engage with society and to see themselves as a part of their local community” Ant Hanlon
Our holistic approach to care empowers clients to take control of their own lives and make more informed life choices. Many clients we’ve worked with have made great progress and moved on from our service; some have found meaningful occupation through volunteering, for others it’s about having a more stable lifestyle where they no longer need to access emergency care and services. If people get to the point where they need less intensive support, then we’ve done our job. We’ve seen the lives of clients transform as they build more confidence and self esteem. This report is a celebration of the successes of those clients and all the positive outcomes we have helped them achieve. I hope their stories inspire you as much as they continue to inspire us…
Ant Hanlon Chief Executive
www.lihh.org Twitter @leedsirish
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Clients’ stories...
The na mes o f the client s have been chang ed to respec their p t rivacy
John I’d spent a lot of time in hostels and struggled to settle down but when I was referred to LIHH that all changed. I needed somewhere to live and moving homes was tough for me because I’ve suffered with depression and anxiety for years, but the help I got made it easier. After years of turmoil I was delighted to have somewhere I could call my own. They helped me get support through other services too; I go and
see a therapist and this has helped me manage my anxiety. I still get bad days but I can cope better. The biggest change has been to my confidence; I just feel better about myself. I see my worker regularly and that’s great because you build up a relationship, they know you and they actually care. I took up volunteering and helped with a homeless project in the city and then started at the LIHH luncheon groups. I’ve even gone on some courses and I go to my local gym. I feel so much healthier and happy in myself. Life is so much better now.
We have an excellent knowledge of other support organisations in Leeds and would be happy to help you access other services For more information call 0113 262 5614
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Leeds Irish Health & Homes – Annual Report 2012
Paul We were married for over forty years. When she died I had to learn to live all over again. I didn’t know where to start. We used to go everywhere together you see. I was lonely and I needed some help. Then I saw a little advert in the local shop and it mentioned the luncheon clubs so I rang to find out more. They were so lovely, just making the call made me feel a little better. One of the girls came out to my house and told me all about the Friday group, she left the address and the times. I tried to go one week but
“You’ve been a God Send for my Dad. My Mum passed away a couple of years ago and without his days out and Wednesday walks Dad would just be sat in the house on his own. He has met some lovely new friends and he www.lihh.org Twitter @leedsirish
couldn’t face it so I drove to a place where I used to walk with my wife. But that made me feel even more depressed, so I was determined go to the lunch group the following week. It was daunting being in a group at first because she used to do all the talking really. I found it hard to make conversation. But everyone was so welcoming and they brought me into the group. I met lovely people and they’re real friends now. I don’t know what I would have done without them. I’ve some purpose in my life again.
has purpose in his life again. The staff are wonderful and he thoroughly enjoys the meals and bingo!! We cannot thank your organisation enough for giving Dad some happiness back in his life” Diane 7
Liam I’m telling you, they’re great people. I was down and out after splitting up with my wife, sure I didn’t know what to do with myself. I was out one night and got talking to a fella who knew about LIHH and he told me they could help. I’d never even heard of them. But I gave them a go and boy was I glad I did. They found me a smashing flat, really lovely, it was the business. I was waiting for a hip operation and it had been a struggle
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The na mes o f the client s have been chang ed to r their p espect rivacy
to get to the hospital appointments but they took me there and I got myself sorted. It’s the personal touch that makes all the difference. I’m always telling people how great they are. The highlight of the last couple of years has to be the holiday they organised to Ireland. We were like celebrities when we arrived in Ballina, we were so well looked after, even the Mayor came to meet us. Another housing place wants me to go with them but I said I’m staying put! Leeds Irish Health and Homes are a great bunch and I’m staying with them!
Leeds Irish Health & Homes – Annual Report 2012
Helen The support I got changed my life. I had spent a lot of time in hostels and refuges because of my background of domestic violence and abuse. I had never felt properly at home until they got me a place to live. It’s hard when you’re in a new place, when you don’t recognise anyone. It meant everything to have support from an organisation that actually cared about me. It’s helped with my confidence and my self-esteem; I used to be a nervous wreck! My support worker helped me engage with other mental health services and now I’m getting the help I need. I know I can be difficult to deal with at times and I still mess up but they put up with me and the regular contact makes all the difference. I make better decisions now, I feel more in control of my life. I even started volunteering at the luncheon groups which was a huge step for me. For the first time in my life I have goals and proper aspirations for the future. I’m a different person since I met my support worker two years ago, they saved my life.
For up-to-date information on all groups and activities please go to the events calendar on www.lihh.org or call 0113 262 5614
www.lihh.org Twitter @leedsirish
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Range of services Leeds Irish Health and Homes provides support services which range from one-to-one home visits to activities which help people overcome social isolation. This is a flavour of the groups we run.
For m ore inform a t i on on these activit i e sp visit o ur web lease s ite at www. lihh.o rg or c 0113 2 all 62 56 14
Saint Chad’s Luncheon Group This is a friendly luncheon club where people get together to make new friends and have a nutritious hot meal. New people are always welcome. When? Every
Monday from 12–2pm
Where? Saint Chad’s Community Centre, Otley
Road, Far Headingley, Leeds, LS16 5JT
South Leeds Social Group This group provides and informal and friendly meeting place for people to get together and make new friends. We run regular outings as we recognise that people want to get out and about but don’t always have the confidence to do so on their own; it’s more fun with other people! Tea, coffee and biscuits are provided. When? Every
second Wednesday from 10.30am–12.30pm Where? Potterdale Resource Centre, 192 Dewsbury Road, Leeds, LS11 6ER
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Leeds Irish Health & Homes – Annual Report 2012
Irish Seniors Club
Men’s Group This is a weekly group for men which includes activities like cards and dominoes, watching Gaelic football and generally chatting about life. Tea, coffee and biscuits are provided. Advice on a one to one basis is offered on any issues affecting the lives of group members such as benefits, health care, housing etc. Men over 55 years of age are very welcome. When? Every Thursday Where? Montague
Burton Resource Centre, Banstead St West, Leeds, LS8 5RU
Walking Group The walkers meet fortnightly at our office before our mini bus takes them to their walking destination. They go all over Yorkshire and the walks are tailored to a range of fitness levels. Call: Jenny for
We run a weekly social group for people who have dementia. The group is by referral only and is for individuals who have been diagnosed with Dementia, or have memory problems. We provide ongoing support and help both for those suffering with Dementia and their families. We can talk people through their options with regards to local services. Call: Dan to find out
more.
The Friday Over 55’s Luncheon Group This is a weekly luncheon club where people get together to have a hot nutritious meal followed by a tasty dessert, bingo and a raffle. They’re a friendly bunch and new members are welcome. When? Every
Friday from 12–2.30pm Burton Resource Centre, Banstead St West, Leeds, LS8 5RU Call: Caroline to book your place. Where? Montague
more information.
www.lihh.org Twitter @leedsirish
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professional development We are an organisation that encourages learning and the personal development of staff; we are committed to having the best staff team possible. We’d like to introduce you to a couple of staff members who have progressed professionally in the last year…
Terry, Housing Support Worker I went back to education because I wanted to find out more about the theories that inform best practise in mental health services. I knew this would benefit my clients. LIHH are supportive about training which allowed me the flexibility to study. I completed the Certificate in Mental Health Studies at Leeds Metropolitan University in 2012 and it has given me a lot more confidence in my work. I now understand the theories behind different models of support and use them as tools when talking to clients; it helps reduce their anxieties and can give them a better understanding of what’s happening to them. If it aides recovery then it can help people to move on. If they learn their own tools for dealing with life, then they don’t need as much support in the long run. I’m now doing a degree in Mental Health Practise at Leeds Metropolitan University and I’m certain that will help me develop further as a support worker.
Interested in volunteering? Call us on 0113 262 5614
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Leeds Irish Health & Homes – Annual Report 2012
David Ruane, Outreach Support Worker My journey with Leeds Irish Health and Homes began years ago when I started volunteering at the luncheon groups. I quickly realised that the groups are a vital link to the community for so many people who are socially isolated. It gives them a chance to meet with others and enjoy a nutritious meal. I also volunteered as a befriender, which involved going on visits to client’s homes. I was matched with a gentleman who was isolated due to issues with mobility. My visits proved invaluable and we quickly developed a good rapport. With encouragement and support we progressed to making outings and keeping appointments which had been previously missed. www.lihh.org Twitter @leedsirish
“Much of the work of the organisation is to encourage and facilitate the involvement of their clients in their local community.” IIP Assessor
My voluntary role came to an end recently when I was offered a full time post! My involvement with LIHH has gone from strength to strength and I am doing a job that I love on a daily basis. I receive immense satisfaction from helping to empower people to achieve things that they would otherwise be unable to do alone. I look forward to continuing our very valuable work.
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Accounts & Balance Sheet Leeds Irish Health and Homes Limited Income and Expenditure Account for the Year Ended 31 March, 2012 2012
As restated 2011
Turnover
£1,087,600
£1,153,632
Less operating costs
(£1,105,967)
(£1,119,998)
Operating (deficit)/surplus
(£18,367)
(£33,634)
Interest receivable and similar income
£4,217
£3,831
(Deficit)/surplus on ordinary activities for the year
(£14,150)
£37,465
Transfers from designated reserves Transfers to designated reserves
£67,286 (£35,000)
£14, 483 £(51,000)
Surplus for year to general reserve
£18,136
£948
General reserve brought forward
£227,380
£226,432
General reserve carried forward
£245,516
£227, 380
The turnover and surplus for the current and previous years relate wholly to continuing activities. The financial statements were approved by the Board of Management on the 24/09/2012 and signed on its behalf by Mel Nally, Chairperson
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Leeds Irish Health & Homes – Annual Report 2012
Leeds Irish Health and Homes Limited Balance Sheet as at 31 of March, 2012 As restated 2011
2012 Fixed assets Tangible assets
£114,997
£138,980
£30,146 £710,706 £740,852
£29,776 £761,893 £791,669
Creditors: amounts falling due within one year
(£130,092)
(£190,741)
Net current assets
£610,760
£600,928
Total assets less current liabilities
£725,757
£739,908
£9
£10
£19,559 £460,673 £245,516 £725,748
£19,559 £492,959 £227,380 £739,898
£725,757
£739,908
Current assets Debtors Cash at hand and in bank
Capital Share Capital Reserves Restricted reserves Designated reserves General reserves Total Capital and Reserves
The financial statements were approved by the Board of Management on the 24/09/2012 and signed on its behalf by Mel Nally, Chairperson, Ant Hanlon, Chief Executive and Mary Sheard, Treasurer.
www.lihh.org Twitter @leedsirish
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Unit 5, Gemini Park, Sheepscar Way, Leeds, LS7 3JB Email: info@lihh.org  Web: www. lihh.org Phone: 0113 262 5614 Follow us on Twitter @leedsirish