Travel and Hospitality (TnH) - Sept 2016

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Travel Hospitality Issue 12 | Volume VII | sepTemBeR 2016 | `50

pa g e s 5 2

32nd IATO Annual Convention, Chennai 18th – 21st September, 2016

Gearing up for

bridging the gap

LITY EAL REALITY NS & R ECTATION EXPE EXPECTATIONS GAP G THE GAP BRIDGING B

IATO IATO TION VENT CON CONVENTION 2016

18

Experience Navratri the Gujarati Way!

26 Paramount Negev of Israel

IATO CONVENTION 2016

6 ENTION 2016 IATO CONVE ATO CONVENTION IA

27

Why must you hire a guide while travelling abroad?

Tamil Nadu: an appealing land of

30 culture, heritage and more....

36

Latvia: a wonderful delight for tourists from across the world

40

Denmark is the new destination for discerning Indian travellers

FROM THE EDITOR

32 and going strong!

Publisher & Editor srishti Rai Director Bharat s. Rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Web Designer mohit Chaudhary Senior Reporter archana sharma Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com printed, published and owned by srishti Rai. printed at somsons printing Works, 1/7, Doctor’s lane, gole market, New Delhi - 110001, and published at p- 23/90, Connaught Circus, New Delhi 110001; editor: sRIsHTI RaI

PREMIUM PERKS When they book a seat in Premium Economy, your customers will enjoy some fabulous perks. They’ll whizz through our dedicated fast check in and enjoy priority boarding. Once onboard, they’ll get to stretch out in a comfortable, wide leather seat with extra legroom.

And we’ll welcome them with a glass of bubbly and an upgraded dining service. There’s a generous baggage allowance too, with 3 x 23kg bags on flights to London.

For more information, call 1800 102 3000 or visit vsflyinghub.com.

Let’s head to the exquisite ITC Grand Chola in the popular tourist city of Chennai, which is located in a state that is arguably the cultural core of India- Tamil Nadu! It's the 32nd IATO Annual Convention and all those who have their business interests in the Indian travel industry will be heading there for business networking and relationship building.

The theme of this year’s convention is “Expectations & Reality: Bridging the Gap”. This topic is quite relevant for Indian tourism today. The Industry and the Government have high 'expectations' from the tourism sector in terms of tourist arrivals, but the 'reality' is that efforts to achieve a larger number of foreign tourist arrivals are insignificant. The fact is that the country needs to accelerate its work, especially on the marketing front, to attract a greater number of tourists. Consequently, it is the best time for IATO to discuss and find ways and means to bridge the gap between our ‘Expectations & Reality'.

Ironically, the IATO convention and conventions in general have led me to deal with my own dilemma of expectation vs. reality.

Year on year, a large number of my team members want to attend these conferences.

As a business owner I can’t decide whether

my expectation in terms of gains from these conferences will be met. They can be expensive in terms of time and money and every budget manager is faced with the question of whether the attendance costs are justified.

Let’s face it, most benefits from attending such events are hard to quantify. Nonetheless, it is important to understand their importance and the benefits of participation. For example, where else can you find so many industry contacts facing the same issues as your organization? Or where else can you sit in forums designed specifically to help your team members learn and discuss tools, technologies, and processes that can improve your business? After weighing the pros and cons of such meetings my advice would bedon’t be penny-wise pound-foolish and miss out on important trade conferences and conventions. It’s worth taking the pulse of the industry and it is the easiest way to connect with your fraternity.

No surprise, the focus of this issue is the IATO convention so do read our cover story “Gearing up for bridging the gap” on page 20.

Tamil Nadu is the destination for the convention and for the first time it will be showcasing its classical charm to all the trade fraternity.

Read about its sacred temple towns, rich culture, and gracious people in our story ‘Tamil Nadu: an appealing land of culture, heritage and more’ on page 30. Finally, even if you cannot make it to the convention don’t miss out on vicariously checking into the luxurious ITC Grand Chola, Chennai on page 28.

I sincerely hope you will enjoy reading this issue as much as we enjoyed compiling it for you.

Happy Reading.

srishti Rai editor

A N D

Travel Hospitality

CONTENTS

SEPTEMBER 2016 20 COVER STORY

Gearing up for bridging the gap between expectations and reality

18 VIBRANT GUJARAT

Experience Navratri the Gujarati Way!

26 DESTINATION ISRAEL Paramount Negev of Israel

18

26

27

28

30

32

36

40

27 TRAVEL MANTRA

Why must you hire a guide while travelling abroad?

28 HOTEL REVIEW Grandeur at its best

30 EXPLORE INDIA

Tamil Nadu: an appealing land of culture, heritage and more....

32 EXPLORE THE WORLD Most beautiful places to visit in Ireland

36 DIPLOMAT’S CORNER Latvia: a wonderful delight for tourists from across the world

40 DIPLOMAT’S CORNER Denmark is the new destination for discerning Indian travellers

news

Virgin Atlantic Fastest First Contest Winner

ADTOI elects new office bearers & its 11th Executive Council

Virgin Atlantic recently launched a two week long trade incentive called the Fastest First Premium Economy Contest wherein the IATA Travel Agents were asked to submit their first Premium Economy booking details every

Association of Domestic Tour Operators of India

day for the duration of the contest. The first entry received each day won a

(ADTOI) recently held elections for its national of-

shopping voucher. There was also a bumper prize for one lucky winner

fice bearers and 11th Executive Council at Hotel

through a draw of all the entries that came in and Karishma Madan from

Metropolitan & Spa, New Delhi.

Travel Boutique Online was the lucky winner of a 32 inch LED TV. Congrat-

P P Khanna, Director of Diplomatic Travel Point has

ulations!

by TNH DESK

been elected the new President of ADTOI. Khanna had earlier served ADTOI as its vice president. Rajat Sawhney of Rave Tours & Travels has been elected new Vice President of ADTOI. Chetan Gupta of R.G. Destinations has been elected ADTOI’s Hony. General Secretary and Kamal Gandhi of Transglobal Tours & Travels has been elected the new Hony. Treasurer. Debashis Dey of ASRA Tours & Travels is the new Hony. Joint Secretary. The newly elected members of the Executive Council are Anil Rajput, Ankit Miglani, Arvind Khanna, Ashish Chander Sehgal, Jatinder Singh Bhatia, Manoj Varshney, Reena Chopra and Sanjay Saxena. The tenure of the newly elected office bearers and EC members will be for two years (2016-2018).

TAAI's next convention in Abu Dhabi

Virgin Atlantic builds on in-flight entertainment Customers travelling with Virgin Atlantic this summer

Travel Agents Association of India (TAAI) will hold its 63rd Annual Convention & Exhibition in Abu Dhabi from October 14 -16, 2016.

will now be able to tune in to live television on-board its 787’s, thanks to a partnership with Panasonic Avionics

TAAI President Sunil Kumar said that this convention of TAAI would

and IMG. This new service will be available to cus-

be held at the important city of our region “Abu Dhabi”, which has grown

tomers travelling on the state-of-the-art Boeing 787

into a “masterpiece” among cities of the world. TAAI is associating with

Dreamliner and initially three channels will be available

Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) who has as-

- Sport 24 for all the live sporting action from around

sured of their support to TAAI to hold this event in Abu Dhabi.

the world, and BBC World News and CNN Interna-

Emirates Palace, the SEVEN STAR hotel and with a strikingly magnifi-

tional for breaking news around the clock. Sport 24 will

cent and unmatched edifice is shortlisted to be an important venue for

be showing action from the Rio 2016 Olympics

the convention. TAAI will be soon rolling out the registration opportuni-

Games, Premier League, NFL, UEFA Champions

ties. The Convention will also focus on an exhibition that will offer ex-

League, NBA, Tennis Grand Slams, Bundesliga, For-

hibitors and vendors from the region, the valuable opportunity to connect

mula 1, Golf Majors, MotoGP, and the Ryder Cup.

with the fast growing Indian outbound Industry and to also promote

Virgin Atlantic customers will be able to tune in to live

India. TAAI will promote “Inbound into INDIA” as an important subject

TV via their seat-back screen or via their own devices

at the convention to encourage the region to connect well with India.

using the on-board Wi-Fi, at no extra cost.

by T NH DESK

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

by T NH DESK

news

Cox & Kings Unveils ‘Dubai -An Experience’ Travel Guidebook The magnificence of Dubai never ceases to astound travelers from all over the world. Be it food, fashion, adventure, nightlife, sports, architecture, art or wellness, the complete destination has something for everyone! Believed to be the world’s fastest changing city, the ‘Land of Surprises’ gleams with newness every trip one takes to this terrain. Exhibiting the extravagance of Dubai and the best that it has to offer, Cox & Kings, the leading holidays and education travel group has curated a quintes-

sential travel guidebook titled “Dubai: An Experience” that gives a concise glimpse of the city’s diverse and vibrant offerings. The exclusive guidebook was launched by actor Emraan Hashmi and Karan Anand, Head, Relationships, Cox & Kings at Crossword bookstore recently.

Speaking at the launch event, Karan Anand, Head, Relationships, Cox & Kings said, “Dubai continues to be one of the most preferred overseas' destinations for Indian travelers and caters to

HYDERABAD GETS ITS FIRST IBIS IN HITEC CITY AccorHotels and InterGlobe Hotels have announced the opening of ibis Hyderabad HITEC City, marking the debut of the in-demand economy brand in the vibrant city. Strategically located in the heart of HITEC City, a hub to some of the world’s leading technology corporations, the hotel is easily accessible from Hyderabad International Convention Center managed by AccorHotels, making it the ideal stay destination for business travellers. With 178 well-appointed rooms, the hotel boasts of a contemporary design that offers unparalleled comfort and convenience with a range of inroom amenities at an affordable price. Living up to the ibis promise of providing ‘well-being at the best price’, ibis Hyderabad HITEC City offers travellers a unique blend of modernity, comfort, affordability and availability synonymous with ibis hotels globally. Like all ibis hotels around the world, ibis Hyderabad HITEC City guarantees all its guests a happy sleep with the signature Sweet Bed™, an innovative bedding concept from ibis guaranteed to offer guests a quality sleep experience.

by T NH DESK

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

every taste, budget and age group. With the launch of this travel book, we want to help travelers plan their trip better and experience Dubai in a whole new light.

by TNH DESK

ixigo becomes the second most downloaded train information app in India!

Ixigo has become country’s second most downloaded train information app after IRCTC by exceeding 9 million downloads with 2 million monthly active users and 4 lakh daily users across 200+ towns in India.

Available on the Google Play Store, the ixigo trains app is rated 4.3, with over 1 Lakh users rating it 4-5 stars. ixigo’s train app has 1 million train PNRs added to it every month, over 2 lakh ratings and reviews of trains and stations, and records over 35 million user sessions and 225 million screen-views per month.The app covers all major trains in India, including superfast trains such as Shatabdi and Rajdhani as well as suburban and inter-city trains. Recently, the app has also added information on local trains and metro rail networks across the country. Apart from unique crowdsourced features such as live running status, coach position and platform numbers, ixigo trains also offers smart technology and data driven features such as a highly-accurate PNR prediction, station alarms, auto-magical PNR updates and much more. ixigo recently launched an app discovery platform in the trains app that lets brands reach out to train travellers contextually and helps them discover apps and deals relevant to them, with advertisers across e-commerce, hyperlocal services, online travel and food-delivery.

by TNH DESK

news

TIRUN MAKES CRUISE BOOKINGS EASIER FOR TRAVEL PARTNERS WITH LAUNCH OF ‘PARTNER SEARCH’

Etihad Airways enhances travel experience for senior citizens flying from India to U.S. etihad airways has introduced a first-of-its-kind senior citizens’

Offering simplified travel bookings to travel agents all across the country, TIRUN the exclusive India representative for three brands of Royal Caribbean Cruises, has launched its Partner Search page. The newly-added Partner Search feature on TIRUN provides travel partners and agencies greater ease while searching for cruise vacations, checking for itineraries, and will also allow them to get multiple quotations and make multiple bookings with different dates, all in one go! Offering premium cruise vacations by three brands of the world’s leading cruise line, Royal Caribbean Cruises, including Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises, Partner Search is a one-stop travel booking desby T NH DESK tination for travel partners and agencies.

package offering enhanced privileges for the over 60s travelling from India to the united states of america. senior citizens flying from any of etihad airways’ 11 Indian gateway cities can benefit from value added services, including a 24/7 helpline number, pre-flight travel and medical checklist support and special assistance at check-in counters. also on offer are fare reductions of up to 10 per cent in Business Class and 5 per cent in economy until 31 august 2016, for travel by 31 December 2016, together with 60 per cent bonus etihad guest loyalty miles on every senior citizen ticket booking. The special package is applicable to guests aged over 60 flying in Business and economy Class on etihad airways. To take advantage of the special offer, guests have several choices to make a booking. senior citizens are also assured of Indian meals and Indian cabin crew on all flights from India, as well as a large selection of latest and classic Indian movies on all flights from India to the usa.

by TNH DESK

Thomas Cook India’s Centre of Learning signs MoU with MPTDC Thomas Cook Tours (TCT)’s Centre of Learning, also the education and training vertical of Thomas Cook (India) Ltd., intimated its holding company that a memorandum of understanding (MOU) has been signed between Sharad Nautiyal, General Manager Training, representing the Madhya Pradesh State Tourism Development Corporation Limited and Smeeta Gulvady, Vice President & Head, Centre of Learning, Thomas Cook (India) Ltd. in the presence of Hari Ranjan Rao (IAS,) Managing Director, Madhya Pradesh State Tourism Development Corporation Ltd. Under the MOU, Thomas Cook’s Centre of Learning will impart training programmes - ‘Explore Madhya Pradesh’ via engaging learning modules to over 660 travel agents, covering 20 cities (Kolkata, Noida, Gurgaon, Delhi, Lucknow, Varanasi, Ahmedabad, Surat, Vadodara, Rajkot, Pune, Nasik, Nagpur, Mumbai, Goa, Raipur, Chennai, Hyderabad, Cochin and Bengaluru) in the

by TNH DESK next two months.

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

news

Air India introduces Ahmedabad to Newark Flight via London Air India has commenced the first ever flight between Ahmedabad to Newark via London. The Flight AI 171 took off from Sardar Vallabhbhai Patel International Airport at 05:00 hrs. The flight is receiving immense response from the passengers and not only inaugural flight but all bookings till September,16 are sold out.

The first passenger to check in was handed the boarding pass by Chief Guest, Shri Bhupendrasinh Chudasama, Hon’ble Minister, Revenue, Education (Primary, Secondary and Adult), Higher and Technical Education, Legislative and Parliamentary Affairs, Govt of Gujarat.

The B787 flight to Newark will be the first commercial operation of the aircraft to the US from India. It will meet a long standing need and demand of more than 6 lakh Indians in Ahmedabad and expatriates in Newark and neighboring cities as well as off locals visiting the Indian sub-continent, who have been looking for seamless connections for work and leisure travel to Newark and London. The flight will give a boost to tourism as well, as Air India offers convenient connections from Ahmedabad to Mumbai, Delhi and Chennai for onward travel to places of interest and tourism within the country. This flight has generated a lot of enthusiasm in the Indian diaspora in UK and US. AI-171 will operate three days a week on Monday, Wednesday and Friday from Sardar Vallabhbhai Patel International Airport. It will take off from Ahmedabad at 05:00 hrs and reach London at 10:15 hrs, depart from London at 12:30 hrs and arrive at Newark at 15:00 hrs. The return flight AI172 will leave Newark at 22:30 hrs and reach London at 10:15 hrs next day, leave London at 12:30 hrs and land at Ahmedabad at 02:00 hrs.

Speaking on the occasion, Ashwani Lohani, Chairman & Managing Director, said ‘’Air India is happy to start this new flight on 15th August, 2016. It is a dream fulfilled for

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

the people of Ahmedabad on India’s 70th Independence Day. This is the third international flight introduced by Air India and we shall be launching flights to more international destinations soon’’.

Bhupendrasinh Chudasama Hon’ble Minister and the Chief Guest for the inaugural flight said, “This flight was eagerly awaited by the people of Gujarat and has evoked an enthusiastic response. Besides, this flight would also be instrumental in attracting people from all over the world to travel to Gujarat and vice-versa.’’

Air India, with its state-of-the-art Dreamliner aircraft, will offer a host of features to passengers such as large overhead bins, cleaner and healthier air for fatigue-free travel, 60% larger windows, exclusive in-flight entertainment experience and specially designed gourmet cuisine to passengers. The other luxury features B787 offers electronically dimmable windows, more seat pitch and recline, 35cm personal LCD screen, one touch technology that converts a seat into 180 degree flat-bed in business class, comfortable mood lighting and in-seat massage function.

by TNH DESK

news

MAKEMYTRIP INAUGURATES ITS TECHNOLOGY CENTRE IN BENGALURU Maharashtra Tourism woos tourism industry in Chennai Maharashtra Tourism Development Corporation (MTDC) has participated in India International Travel Mart (IITM) at Chennai Trade Centre, Nandambakkam, Chennai from July 29 to 31, 2016 for promotion of Maharashtra Tourism amongst the B2B, travel trade and media fraternity of Chennai.

MTDC also held a road show on July 29, 2016 post exhibition to promote the state and enthrall the Chennai trade. MTDC had been allotted a stall space of 60 sq. mt the Road Show where the different properties, resorts, destinations and investment opportunities in Maharashtra were explained to the visitors.

There was a specific Maharashtrian food spread at the show for giving a taste of the vibrant and distinct cuisine in Maharashtra. Different aspects of Maharashtra’s culture were rolled out which gave a sneak peek into the many characteristics of Maharashtra.

Monsoon Offers

by Radisson Udaipur Radisson udaipur the upscale hotel of the city, continuously works towards delighting its guests with various exciting activities. This time around the hotel gives even more reasons to re-

by T NH DESK

joice by offering an attractive stay packages of two nights stay and a 1 night stay.

The 2 nights stay at the superior room is priced @ `8999/- and there is more, on paying for 2 nights you get to stay the third night for free. The package includes Welcome drinks on arrival, stay in superior Room., Buffet Breakfast and Dinner at seasons Café. guests also get a 20% Discount on Food and soft Beverage and 15% Discount on liquor. Kids upto 10 years of age stay for free. The second stay package is of one night stay at the superior room @ 5999/- for two adults and a kid. The package includes welcome drinks, Buffet breakfast and dinner , movie at INoX for the 3, special kids menu , entry to the game zone

by T NH DESK and local sightseeing.

State of art technology centre reflects the company’s technology driven endeavours; Looks to tap into top technology talent in the region. In an effort to tap into top technology talent in the silicon valley of the country, MakeMyTrip, India’s leading online travel company has inaugurated its technology centre in Bengaluru. The new office is a milestone in MakeMyTrip’s16-year journey in India and a true reflection of company’s vision of being reliable, efficient and at the forefront of technology.

The company plans to recruit 300 people over a period of next 12 months.

On the landmark occasion, Rajesh Magow, Co-Founder and CEO-India, MakeMyTrip said, “Bengaluru is the Silicon Valley of India and it makes perfect sense for the pioneer in online travel to be actively present in the city. Our presence in the city is in line with the company’s aggressive growth plans and an increased focus on using technology as an enabler to make travel buying experience easier. Bringing together e-commerce, data and analytics under one roof at the new center will help us in using technology as an enabler to serve the customer better. The rapid smartphone adoption and the app eco-system has necessitated us to offer personalized solutions and we will be using the Bengaluru facility in app development and data analytics.

by T NH DESK

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

news

Monaco Tourism collaborates

with Fashion Designer Sanjay Garg at LFW 2016

sound of classics striking a wild rhythm for the models. This cultural amalgamation of past and modern culture which Monaco portrays was definitely a super hit.

While speaking to the very own Designer Sanjay Garg, he said, "We are delighted to partner with Monaco Tourism for our Lakme Fashion Week Winter/Festive 2016 garment presentation. Monaco, as a destination has a long history celebrating design and heritage, which is close to our hearts as well. As sponsors of LFW, they are promoting cross cultural At the fashion week, Garg under his label

Director Kabir Khan, Mini Mathur and famous

dialogues and supporting India's design com-

"Raw Mango" showcased his collection, which

theatre and film artist Tisca Chopra seemed to

munity - a wonderful initiative!"

was a perfect tribute to “Sustainable Fashion

be really enjoying the collection. The show

and Indian Textile Day” at LFW Winter/Fes-

was designed such, so as to reflect the latest

Raw Mango blended in perfectly well, as the

tive’16. Monaco has always been associated

collection of Sanjay Garg not only as a fashion

brand reflects similar attributes and show-

with promotion of culture and the arts of vari-

statement garment, but also inhibited the art

cased a perfect amalgamation of traditional

ous forms. Therefore, this one was a fitting as-

and style for which Monaco is famous. Adding

glory with a modern touch.

sociation with Raw Mango as the collection

up to the flavour to his collection was the

This association of Monaco Tourism with

by TNH DESK

reflects similar attributes.

Unquestionably one of the world’s stylish destinations, Monaco offers an enchanting blend of history, culture, arts and fashion.

Prestigious labels in haute couture, perfumes and jewellery are located here. In the heart of the city-state is the famous Cercle d’Or which houses luxury brands stores while the alleys of the old town are home to street merchants who display typical souvenirs. Some of the key shopping centres are the galleries of the Métropole shopping centre, the Allées Lumières, or the Fontvielle Shopping Centre.

The show which was attended by the well known faces of the fashion industry started with an offering of champagne. Indian television host and wife of a successful Indian Film

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

15

news

Maharashtra Tourism signed MoU with ASI Department of Tourism, Maharashtra

rashtra and other officials of Archaeological

signed a Memorandum of Understanding

Survey of India (ASI) Mumbai and Au-

(MoU) with Archaeological Survey of India

rangabad Circle. MOU was signed in a

(ASI), Union Ministry of Culture to have an

meeting at Trident BKC on 23rd August,

understanding for smooth execution of vari-

2016. Jaykumar Jitendrasinh Rawal, Hon'ble

ous projects for development and creation

Minister of Tourism, Government of Maha-

of tourist facilities and amenities in and

rashtra said “This is great step to develop

around centrally protected monuments/sites

infrastructure for the use of tourists in and

in Maharashtra. This is the first MOU the Ar-

around centrally protected monuments and

chaeological Survey of India has signed

sites under jurisdiction of Archaeological

with any tourism board in India The MOU

Survey of India (ASI) in Maharashtra. Valsa

was signed by Dr. K.H. Govinda Raj IAS,

Nair Singh IAS, Principal Secretary, Tourism

Managing Director - Maharashtra Tourism

& Cultural, Government of Maharashtra

Development Corporation and Shri. Sharad

stated, “Maharashtra is a state that has

Sharma, Additional Director General (ASI

some of the most historic and magnificent

Delhi) in presence of Dr.Mahesh Sharma,

monuments and tourists from across the

Union Minister Tourism; Shri Jaykumar Ji-

world look forward to experience such

tendrasinh Rawal, Hon'ble Minister of

places. By associating with ASI, we look for-

Tourism, Government of Maharashtra; Smt.

ward to provide tourists all the facilities with

Valsa Nair Singh IAS, Principal Secretary

good infrastructure in order to boost tourism

Tourism and Culture, Government of Maha-

in the state.

by TNH DESK

Govt of West Bengal promotes the state as the Sweetest Part of India A road show was conducted at the Hotel Taj Vivanta Ambassador, New Delhi to promote Bengal as the preferred tourist destination in India.

Surajit Bose Additional Director & Joint Secretary, WB Tourism

With tourism being the priority area of the present government, there has been an overall effort to give the a makeover, said Surajit Bose, the Additional Director & Ex-officio Joint Secretary tourism department of WBTDC Ltd. Host of tourism specialists who promote Bengal in the international and domestic market came on board to advice on the matter during the process.

In the first step, West Bengal tourism revealed its brand new identity- “Experience Bengal”. It is noteworthy that from the old identity the word “Beautiful” is replaced with “Experience.” West Bengal Tourism feels it would be incorrect to

16

Goa is all set to celebrate ‘Patolleanchem Fest’

identify West Bengal only with its places of attrac-

If you love trying out new dishes, then you should definitely not miss the chance to grab a bite of the Pattoleos in Goa. The Goan sweet Patolleo is a sweet made of jaggery and rice encased in a turmeric leaf. Goa, the most colorful and vibrant state celebrates “Patolleanchem Fest”a unique festival honouring the dish Patolleo.

This Fest coincides with the Feast of Our Lady of Assumption and Indian Independence Day every year. The festival takes place on the grounds of the Our Lady of Socorro Church in the Bardez Taluka of North Goa. It is celebrated by preparing and distributing the Patolleos among the villagers. Visitors are then treated with fabulous Goan fare and various performances by the locals and

by TNH DESK artistes.

perience for any traveller. Along with mountains,

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

tions. Rather, visiting West Bengal is a total exforests and sea, the experience will include quintessential Bengali culture, cuisine, religion, handicraft, history and lifestyle. All these are nowadays considered essential parts of modern Experiential Tourism worldwide. The use of the logo is associated with a new tagline “The Sweetest part of India”, not only to remind Bengal’s fame and glory for sweets, but to highlight the humility and sweetness of the people in front of the international and domestic tourists.

by T NH DESK

VIBRAnT GUJARAT

Experience

Navratri the Gujarati Way! The festival of Navratri is well known and celebrated all over India. But, there’s a reason why the mention of ‘Navratri’ invariably draws one’s mind towards the state of Gujarat.

N

owhere else does one get to witness the transformation of every street in a state into a bustling carnival and a vivid aesthetic masterpiece encompassing various art forms from music to dance and vibrant textile designs.

The energy and the vibe that the state radiates during this nine days or rather nine nights long fiesta are absolutely utopic.

Every year, thousands of tourists flock to Gujarat during the event to soak in the festive spirit. The Department of Tourism, Government of Gujarat makes special arrangements

to further enhance the experience that they take back. The department organises large scale celebratory events at various locations across the state. The major centers for this are Ahmedabad, Vadodara, Surat and other large cities of the state apart from the village level celebrations. This year the state of Gujarat, under the supervision of the Department of Tourism will be hosting the much awaited Navratri Festival from 1st to 9th October.

The highlight of the Navratri celebrations in Gujarat is the traditional dance form ‘Garba’ which flows in every Gujarati’s blood. People come out in large numbers with their ‘Dandia sticks’ at night to participate in this delightful activity dressed

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

in the most radiant and colourful traditional outfits. The authentic Gujarati food is also relished by all at the various food stalls that spring up all over the state.

The Department of Tourism, Government of Gujarat, has taken many initiatives for the tourists to have a worldclass experience of this vibrant event. The department has partnered with a number of trusted travel agencies to offer the tourists extremely attractive travel packages and to provide a wider range of offerings to the visitors in addition to the schemes offered by the department itself.

The department along with the agencies offers a variety of tour plans to suit the need of every type of traveller. From a two day trip to a ten day holiday, from 2 star to 5 star hotel stays they have it all. Other than giving visitors a taste of the Navratri celebrations, these tours also encompass visits to major tourist sites and local sightseeing.

Partner Agencies and Offerings • Akshar Travels Pvt Ltd: Ahmedabad-Rajkot-Bhavnagar: http://www.akshartours.com • Compass Tourism: Ahmedabad-Vadodara: www.compasstourism.com • Apna Bharat Tours & Travels: Ahmedabad-Patan-Ambaji Khedbrahma – Dakor-Vadodara: http://www.apnabharattours.com • Ventura Holidays Pvt. Ltd.: Dwarka-Diu: http://www.venturaholidays.com • J N Rao Travel Consultancy Services Pvt. Ltd: VadodaraKabirvad-Rajpipla– Chanod– Karnali-ChhotaUdepur-Jambughoda-Champaner: http://www.jnraoindia.com • A to Z Holidays: Vadodara-Bhavnagar-Palitana – Junagadh-Diu-Somnath: http://www.atozholidays.in • Gujarat Trails Pvt Ltd: Vadodara-Diu-Ahmedabad: http://www.gujarattrails.com The department, in order to facilitate easy access to these packages has provided all the relevant details on its website

by T NH DESK www.gujarattourism.com.

InTeRVIew

IATO’s 32nd Convention: an occasion for Tamil Nadu to showcase its products Indian Association of Tour Operators (IATO) for the first time will hold its convention in Tamil Nadu. IATO’s 32nd Convention is an opportunity for Tamil Nadu to showcase its tourism products and new initiatives. In an interview with TnH, Pronab Sarkar, President, IATO talks about the convention and many other issues that the Indian Tourism Industry is facing today.

v B Prem Kumar Y

For the first time, IATO will hold its conven-

or less linked with the issues which were

tion in Tamil Nadu. Why did it take so long

taken up earlier but remained incomplete.

for IATO to have its convention in the one of

E-tourist visa has been introduced for 150

the important states of the Country?

countries. But with restrictions of single entry

That’s true. We are for the first time holding

and 30 days validity, it is not giving the posi-

our annual convention in Tamil Nadu. We do it

tive results in international tourist arrivals as

on its merit and the support extended by the

we expected. We have pleaded for multiple

state government and local travel trade there.

entry visa or at least double entry visa along

On that basis, we had our earlier Conventions

with e-tourist visa as most of the tourists who

in Andhra Pradesh, Kerala and Karnataka.

take India holiday package often add visit to neighboring countries like Nepal, Sri Lanka,

This will be the first convention under your

Bhutan, Bangladesh etc and as the present e-

leadership. How will the industry at large

visa is valid only with one entry, tourists do not

benefit from the convention?

like to take India package and like to visit to

IATO Convention is a common platform. Mem-

our competitive countries who follow a visa

bers can get opportunity to experience the tourist facilities at various destinations. By join-

Pronab Sarkar President, IATO

ing IATO convention in Chennai members can

friendly policy. E-tourist visa’s validity also needs to be extended for minimum 60 days and preferably for 90 days. As e-tourist visa

diversify their holiday packages by including

Why is India not being able to attract a large

was operational at nine airports only, we re-

Tamil Nadu in their offering for tourists.

number of foreign tourists? Even the launch

quested the Government for augmenting it by

of e-visa has not made big difference.

adding other international airports in India. All

How do you think that Tamil Nadu will bene-

There is global economic recession and the

these issues we have been taking up on a reg-

fit from the forthcoming IATO’s convention?

countries who had been contributing for tourist

ular basis as per feedback received from our

It is an opportunity for Tamil Nadu to show-

growth could not come out of recession. E-

members. The Government is also actively con-

case their products, new initiatives of the gov-

tourist visa also could not give a positive im-

sidering our proposal for Multi-Entry visa on its

ernment to boost tourism and through Post

pact as this was put with some restrictions that

merit, which may take some time. However,

Convention tours, provide members to get first-

are deterrent for positive growth.

Government made e-tourist visa operational for

hand knowledge on tourism heritage. This will

some additional airports including Jaipur, Am-

give motivation to our members to promote

What is the biggest constraint? How can this

ritsar, Gaya, Lucknow, Trichy, Varanasi and

Tamil Nadu destinations with greater confi-

scenario be changed?

Ahmedabad. This was big achievement of IATO

dence.

Air ticket cost is going up also because the eco-

as this boosted tourist arrivals. We also need to

nomic situation for travelers are not conducive

upgrade our immigration counters with proper

What will the highlights of this year’s con-

for long-haul travel. We are making sincere ef-

Biometric facilities to avoid delays in clearance.

vention? What are the issues that will domi-

forts but global economic recovery is essential.

We also need to upgrade our immigration

nate discussions at the convention?

GST will be a big boon to balance this cost part

counters with proper biometric facilities to

The theme of this year’s Convention is ‘Expec-

and our packages will be more competitive. At

avoid delays in clearance.

tations & Realities: Bridging the Gap’. So there

present, multiple taxes make our packages cost

will be deliberations based on this theme and

prohibitive.

cover mainly the areas where gaps are visible

Marketing Development Assistance Scheme of the MoT should be made more effective with increased outlay so that more members can

like in respect of E-tourist visa, infrastructure,

What are the challenges India’s inbound

take advantage of this incentive. Most impor-

skill development issues, overseas marketing,

tour operators are facing today?

tantly, the MoT must do aggressive overseas

regional air-connectivity, GST implementation

Challenges being faced by India’s inbound tour

marketing to create greater positive awareness

etc.

operators are of continuous in nature and more

in the global markets about Incredible India.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

19

coVeR sToRy

Gearing up for bridging the gap between expectations and reality For bridging the gap between `Expectations and Reality’ in India’s Tourism Sector, IATO and the Industry must work closely with policymakers. 32nd Convention of IATO should try to make the government recognize the plight of the tourism industry and convince it to live up to the expectation of the Industry.

v B Prem Kumar Y

32nd convention of Indian Association of

are visible like with respect to E-tourist visa, infrastructure development,

Tour Operators (IATO) is being held at ITC

skill development, overseas marketing, regional air-connectivity, GST

Grand Chola, Chennai from 18th to 21st

implementation etc.

September, 2016 in a backdrop, which is

Welcoming the theme of this year’s convention, Subhash Goyal, Im-

not very encouraging for India’s Tourism

mediate Past President of IATO & Chairman, STIC Travel Group, said that

Industry. Prior to the general elections

this year’s theme is very relevant because there is a lot of gap between

2014, Narendra Modi as Prime Ministerial

what the Ministry of Tourism is doing and what the tour operators expect.

Candidate of BJP had generated much ex-

“The objective of this Convention is to find ways and means of bridging

pectation in the Tourism Industry by stating that tourism would be one of his key

Pronab Sarkar President, IATO

this gap. Even now we are working as a team with the Ministry of Tourism; still there are some gaps in our understanding of various issues.

priority areas. This expectation went up further when NDA came into

We are going to debate all these issues in the Convention and I am sure

power in May 2014, and Modi became the Prime Minister. But sadly, little

we will pass a resolution after the convention which will be more of a

has moved since then in this sector. The NDA Government is almost half-

consensus between the industry and the government,” said Goyal.

way through its five-year term, but it is yet to announce its Tourism Pol-

Explaining the relevance of the theme,

icy. Marketing initiatives in overseas source markets are completely

Rajeev Kohli, Senior Vice President, IATO,

missing. The official figure may try to give rosy picture of the sector, but

who is also the convention Chairman, said

according to the industry insiders, the current tourism scenario is very

that the theme of the convention is most

disappointing. The arrival numbers are almost sluggish, some say that

apt as the current state of the Indian

they have dropped. There is no relief on taxation front.

tourism industry is very bad. “Our members

There is a wide gap between the expectations of the Tourism Industry

and others are struggling alike at various

and the reality, and bridging this gap has emerged as key challenge for

fronts. Taking cue from the prevailing sen-

both the Industry and the government. Considering the current scenario,

timents in the industry, we decided that

IATO has selected ‘Expectations & Reality: Bridging the Gap’ as its theme

‘Expectations and Reality: Bridging the

for the convention. The convention is expected to vigorously discuss the

Gap’ will be the most appropriate theme for this year’s convention, be-

issues and challenges of the industry and

cause what we in the industry expect from decision makers of tourism

lay foundations for ‘Bridging the Gap’ be-

policy seems to be quite far-off from the reality we witness on the ground

tween ‘Expectations and Reality.’

on daily basis,” Kohli said.

Rajeev Kohli Sr. Vice President, IATO

The industry and government has high

The theme of the convention this year is very meaningful for the

expectation from the tourism sector in terms

tourism industry and Indian tour operator community in the present con-

of tourist arrivals, but the reality is that ef-

text, according Rajiv Mehra, Vice President, IATO and the Co-Chairman

forts to achieve greater number of foreign

of IATO’s convention. Mehra said that bridging the gap between ‘expec-

tourist arrivals are insignificant. The coun-

tations and reality’ is very challenging. Commenting on the theme,

try needs to set up efforts, particularly on marketing front to attract a large number of

Subhash Goyal Chairman - STIC Travel Group

Karan Anand, Head—Relationships, Cox & Kings, said that the theme is quite relevant today. “India as a destination has to promote and market

tourists. This is right time for IATO to discuss and find the ways and

itself very aggressively. Though the statistics indicate that there is a 10

means to bridge gap between ‘Expectations and Reality.’

% growth in arrivals, it needs to find out whether these are business travellers or leisure travellers,” said Anand. In his opinion, with India

RELEVANCE OF THE THEME

opening up further under the current dispensation, the number of busi-

Pronab Sarkar, President, IATO, informed that based on its theme, the

ness travellers far outweighs leisure travellers. “We have to grow the

deliberations in the convention will cover mainly the areas where gaps

leisure part of it in a structured manner. Policies need to be aligned to

20

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

coVeR sToRy

keep pace with the new requirements. There are green shoots visible in

est slab and under no circumstances it

the most of our source markets which are good news for India. We need

should be more than 5%. “The another

to look at all these very closely to bridge gap between our expectations

challenge is that due to media giving too

and reality,” said Anand.

much publicity to crime against women

Every tourism destination faces the challenge of reducing the gap be-

and negative news, India is not perceived

tween the expectations of its visitors, and the quality of experiences it

as a safe destination and it is very impor-

delivers in reality, and India as a destination has a lot to do to address

tant to change the image of India,” said

this challenge, observed E M Najeeb, Chairman, Southern Chapter, IATO.

Goyal. He termed lack of cleanliness in and

Governments, stakeholders, local communities and all who are related

around tourist places and monuments as

to this industry should constructively contribute to the effort of making

other biggest challenge.

our expectations a reality. This is an excellent occasion to share thoughts

E M Najeeb Chairman, Southern Chapter, IATO

According to Karan Anand, the first key challenge is to market India

and ideas among the fraternity.

as a destination. “We need to strengthen our offices overseas and deploy

While endorsing the theme of the conven-

additional resources in key markets in order to reap the benefits for the

tion, Arun Anand, MD, Midtown Travels

inbound sector. Secondly, the government has announced many schemes

said that theme is appropriate, but mere

but they should seek the feedback of the private sector players in making

deliberations will not be enough. He added

these schemes viable and effective,” said Anand.

that leadership of the IATO, Central and

Tourism industry is passing through some difficult patches, and there are

state governments and the tourism indus-

various challenges which are restricting tour operators to hold business,

try as a whole will have to take concrete

said Mehra. However, he added that the bad times won’t stay for long

steps to bridge the existing gap. Consider-

and the convnetion will discuss and make strategies to develop some

ing the present mood of the inbound Tourism Industry, the theme is very apt as

Karan Anand Head-Relationships, Cox & Kings

markets or business for India.

As per Arun Anand, the tourism scenario does not look good in the

it aptly conveys the sentiments of the industry, said Atul Rai, MD, Ananya

coming winter months, and “The business

Tours.

in November, which is supposed to be the

Appreciating the theme of this year’s convention, Tony Marwah, CEO,

peak month, does not look good at the mo-

Indian Travel Promotion Company, said, “It is natural that during the con-

ment. The image of India has again taken

vention, issues concerning the industry are discussed.” He added, “While

a beating. There is not much publicity by

we continue to be positive, but the reality is that issues affecting us such

Ministry of Tourism in the source markets

as rationalization of taxes remained unresolved countless, and can be

especially due to most of the heads of

resolved only with government’s intervention. The expected changes in

INDIA TOURISM offices abroad not there.”

policy remain as mere ‘expectations’, far from reality. To what extent this

Marwah termed the current tourism sce-

gap between expectations and reality can be bridged is a matter of spec-

nario in the country as a matter of grave

ulation.”

concern. “The world economy, as a whole is not exactly rocking and the

Sarab Jit Singh Vice Chairman, FAITH

recent spate of attacks in France, Belgium and Germany and the afterCHALLENGES BEFORE THE INDUSTRY

math of Brexit are not exactly helping the inbound tourism industry to

The biggest challenge before the Indian

India,” said Marwah, adding that taxes in the industry continue to be

Tourism Industry is the high taxes by which

one of the highest in the world, and on the other hand, there is uncer-

“we have out-priced ourselves from neigh-

tainty on the rates of GST that will be applicable to the tourism industry.

bouring countries,” said Goyal, adding that

He further said that other challenges the industry is facing today are ar-

if the government is really serious in pro-

bitrary increase in monument fees, museum charges, game park fees,

moting tourism, then they have to reduce

poor conditions in and around some of the most important monuments

the taxes in the tourism sector to become

and lack of infrastructure at our sea ports and the national highways.

competitive. “The main problem is that

Most importantly, according to Marwah, there is total absence of a long-

Service Tax and Luxury tax are levied on rack rates. The high taxation is killing the

Rajiv Mehra VP, IATO

term policy on marketing India overseas.

goose that lays golden eggs and even Indian companies are going abroad

OPPORTUNITY FOR TAMIL NADU

to Bangkok, Malaysia, Singapore and Sri Lanka to do their meetings and

IATO stresses that the state which host IATO’s convention benefits from

conferences. Lot of Indian families are celebrating their weddings in

it. According to Goyal, a State that hosts the IATO convention, numbers

neighbouring countries,” said Goyal, adding that with the introduction

of tourist arrivals (both international and domestic) in that state increases

of GST we are hopeful that the Government will put Tourism in the low-

from 30% to 60% within a year. “Although we have had many conven-

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

21

coVeR sToRy

tions in South India, we have never had a

bers. Most inbound players are concen-

convention in Tamil Nadu. There are many

trated in the Delhi-NCR region and a con-

new hotels in Chennai and the Tamil Nadu

vention with a post fam trip increases

Tourism is now aggressively promoting

awareness about tourism products and

Chennai as a gateway to South India and I

promotes the state as a whole.

am sure after this convention, tourism will

Rai has some reservations about ‘charg-

grow to Tamil Nadu many folds,” said

ing’ the end seller' for 'showcasing' the

Goyal. According to Sarkar, the convention

product Tamil Nadu, which is creating

offers opportunity for Tamil Nadu to showcase their products and new initiatives of

Ravi Gosain MD, Erco Travels

negative impression. According to Rai, this opportunity should have been well-taped

Atul Rai MD, Ananya Tours

the government to boost tourism. He added, “The post convention tours

by the Government to present its best foot forward and make tour oper-

provide members to get firsthand knowledge of tourism heritage in the

ators feel welcome! “I feel that Tamil Nadu is already facing slight neg-

state. This will give motivation to our members to promote Tamil Nadu

ative growth in Inbound Tourism due to aggressive and user friendly

destinations with greater confidence.”

strategies of neighboring state Kerala. Hence, it becomes much more im-

Mehra also asserted that whenever IATO has organized its Convention in whichever state, the awareness about the destination has increased,

portant for Tamil Nadu to put their best foot forward and reignite the interest for themselves amongst the fraternity which matters,” said Rai.

and it has attracted increased number of tourists. It’s very beneficial for states to host our conventions. He said that

EXPECTATIONS FROM THE CONVENTION

Tamil Nadu has lots of potential when it

SUBHASH GOYAL: I am fully confident that the next IATO Convention

comes to inbound tourism. The state has a

being held in Chennai will be one of the best IATO Conventions ever

very eco-friendly environment, rich cul-

held, because each year we are able to improve over the previous Con-

ture, beaches, wildlife and better air-con-

ventions. This year we have a very good team under the leadership of

nectivity with three international airports,

Pronab Sarkar, the Executive Committee has selected the most capable

quality and budget hotels. “We will pro-

Chairman & Co-Chairman of the Convention: Rajeev Kohli and Rajiv Mehra. Both of them bring in years of experience and expertise in or-

mote Tamil Nadu with our sincere efforts that will in turn bring more tourists to the state. I am sure that IATO will make its

Arun Anand MD, Midtown Travels

mark in terms of enhanced tourist’s arrivals to Tamil Nadu after the Con-

ganizing conferences and events. I am sure this year’s convention will be able to bridge the gap between the tour operator’s expectations and the government’s policy.

KARAN ANAND: IATO conventions are an opportunity to meet and

vention,” added Mehra.

As per Najeeb, such a national convention of key tour operators will

network with industry peers and also to learn about the state of our busi-

bring the tour operator’s community of this country to the host location.

ness from the fraternity from across the country. The convention in Chen-

Chennai and South India will thus attract a lot of attention. There will

nai is happening against the backdrop of fast-moving changes taking

be good participation of the players in South India in the convention.

place in the industry. New markets are opening up for tour operators and

The South Indian States also will have an opportunity to interact with

a large number of hotel chains are setting up hotels in India to cater to

the industry segment. In turn the members will also get an opportunity

the domestic and inbound market. IATO is the apex body of tour operators

again to familiarize with the products of South India.”

in India and it will play a leading role in putting forth its views to the government.

According to my past experiences, says Arun Anand, wherever IATO Conventions

SARAB JIT SINGH: the inbound tourism in the country is currently

have taken place in the past, the inbound

going through one of its worst phases. There is no growth in the number

tourism has increased considerably in

of foreign tourists visiting. IATO convention needs to impress upon the

those states. “It is not possible for the IATO

government to accord high priority to the tourism sector, and act live up

members to go to different states to see the

to the expectations of the industry by delivering on its promises.

tourism products, transport and hotels on

the government understands the importance of the sector, it has been

their own. By attending these Conven-

slow in acting upon its promises.

tions, the members familiarize themselves with all these products and they gain con-

Tony Marwah CEO, India Tourism Promotion Company

While

IATO’s 32nd convention should call

upon and convince the government to act on its promises and resolve the issues being faced by the industry.

siderable confidence to push inbound tourists to such states,” said Anand.

RAVI GOSAIN: IATO always plans its annual conventions in such a

Marwah also believes that it has been historically proved that the state

way that it offers something new to its members and therefore, the forth-

hosting the convention has seen a healthy growth in their inbound num-

coming convention in Chennai will be no different. I am hopeful that the

22

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

coVeR sToRy

convention chairman and organizing committee will plan knowledgeable

fraternity. Selection of Chennai is surely a commendable job undertaken

sessions.

by the present EC & TN Chapter of IATO. But, annoying part about this

ARUN ANAND: Members of IATO always look forward to solution of

Convention is high cost of registration and stay at convention hotel pro-

their problems at the IATO Conventions and at the same time, they want

posed by IATO. It is expected that IATO as a representative body shall not

to learn something new from the speakers. Through this forum, the mem-

be 'making profit' out of the contribution from its own members. There

bership expects the IATO Leadership to debate their day-to-day problems

are other decent ways to make profit for IATO other than its annual con-

and they want logical conclusions of all their problems.

vention. Also, if the idea is to 'showcase' Tamil Nadu as a tourism friendly

ATUL RAI: Our representative body should be active and alive in bringing up the issues which worries average member of the Inbound Tourism

destination, then why charge for post convention tours? It comes across as a disincentive.

IATO’s Convention to increase awareness about tourism in Tamil Nadu For the first time, IATO is organizing its annual convention in Tamil Nadu. The convention of IATO is expected to increase awareness about tourism in the state and also improve synergy between the state government and the private stakeholders of tourism.

TnH spoke to Pandian K, who is Chairman of

the world. Of course I trust media will also do its role in promoting Tamil

IATO’s Tamil Nadu, Pondicherry & Andaman

Nadu appropriately in the coming days to the rest of the world,” said Pan-

Chapter, to know the expectation of the state

dian.

tourism industry from the forthcoming con-

As regards the state chapter’s efforts to ensure that the success of the

vention in Chennai. Pandian, who is Director

convention, Pandian, said that since he took over as the State Chapter

of Cholan Tours, said that as this is the first

Chairman of IATO, covering Tamil Nadu, Pondicherry, Andaman & Nicobar,

time that IATO convention is happening in

“we have been conducting regular meetings with our local chapter mem-

Tamil Nadu, the expectation of every stake-

bers. We have formed various committees to ensure excellent coordination

holder here is high. “Right now awareness about tourism is very poor in Tamil Nadu. I

Pandian K Chairman, Tamil Nadu, Pondicherry & Andaman Chapter, IATO

during the convention and so members have shared the works as well as taken up responsibilities to carry out works to ensure smooth functioning

trust this basic awareness will be improved

of convention. We also are coordinating with our state government in this

after this convention. Relationship between the state government and the

regard.” Talking about the current scenario of inbound tourism in Tamil

private stakeholders of tourism is not up to the mark right now and both

Nadu, Pandian said that the biggest challenge is that Tourism in Tamil Nadu

are operating separately without proper coordination. I guess this con-

remains as an unorganized sector as there are many tour operators who

vention will help us to enhance this relationship, improve coordination

have not registered their business with the government but charges the

between government and private stakeholders and enable PPT (public/pri-

client like any other licensed tour operator. They don’t pay taxes as they

vate partnership) in tourism as this is the basis to develop tourism in the

are not registered. They are neither governed by any regulation nor in-

state,” Pandian said.

terested to build any reputation for their business. So there should be some

Convention will indeed create the basic awareness about tourism, and

norms laid out by Tamil Nadu government that a Tour Operator should be

this will make people understand that tourism is essential to improve a

recognized by the Department of Tamil Nadu Tourism, abide by certain

state’s economy in many aspects, said Pandian, adding that this conven-

laid-out norms of State, only then they qualify to deal with foreign tourist,

tion is going to attract stakeholders from all over India. “We expect around

otherwise they should be barred from dealing with or providing services

1500 delegates to attend this convention. This is an opportunity for our

to foreign tourists.

state to showcase its richness in every possible ways and promote Tamil

According to Pandian, the State government should require tour opera-

Nadu as a diverse destination with diverse products to all these delegates.

tors, travel agencies, transporters, hotels etc., to register their business

If these delegates take home the message that Tamil Nadu is not just a

with the State Government, suggested Pandian, adding that registering all

temple destination, it has got lot of other treasures and potential to promote

businesses with the state government will not only instill a sense of re-

beach tourism, wellness tourism, heritage tourism, village / rural tourism,

sponsibility towards tourists but Government can also set a benchmark for

etc, then they will promote Tamil Nadu accordingly to their clients all over

quality and standard of service to be delivered to tourists in Tamil Nadu.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

23

news

Bengal to feature as global tourist getaway With a view to provide help to travel-hungry residents

Leaping ahead post quake tragedy Tourism reaps up investments in trans-Himalayan land of Nepal.

Nepal has bounced back on the tourism radar in the post quake tragedy and

of Bengal to begin planning in order to indulge in their

Nepal Tourism Board is reaching places with its newest campaign- Nepal Now

wanderlust, Kolkata’s Blue Eye India Private Limited in

across the Indian metros. It has recovered from the quake tragedy that had hit

association with West Bengal Tourism Development Cor-

last year and is experiencing a surge in investment on the tourism radar.

poration (WBTDC) and the department of tourism, West

Ujjwala Dali, Officiating Director, Tourism Marketing and Promotion, Nepal

Bengal kicked off the 19th edition of Tourism Fair in

Tourism Board, informed, “Our aggressive trade promotion intends to update

Kolkata.

the Indian travel trade as well as for those travel groups interested to market

Inaugurating the travel fair, Gautam Deb, Minister of

Nepal and raise their confidence to entice tourists. Our potential market in India

Tourism, West Bengal said, “The state has a rich tourism

includes right from the Indian metros to tier-II and tier-III cities.” The tourism

bounty from the Himalayas to the Bay of Bengal. Tourists

board is betting big on West Bengal that contributes around 70 per cent of In-

embarking upon a trip to Bengal have plenty of choices

dian tourists flow and other towns like Bhubaneshwar, Ranchi and Raipur in

like Kanchenjunga, Sunrise at Tiger Hill, mangrove forests

eastern India.

of the Sundarbans, the glorious culture and heritage of

Dali said, “Most Indian adventure tourists are high in activities like trekking,

Bengal. We are charting out plans to focus on the tourism

ultra light and zip flyer. Tourists from Ahmedabad, Bengaluru, Chennai and Hy-

potential of Bengal in future. At the same time, we intend

derabad are keen to embark on Kailash-Mansarovar yatra. We are expecting

to highlight the new areas of tourists interest and create

more than 7 lakh global tourists and 1 lakh Indian visitors this year. We are

tourism-friendly ambience. Many tourists are contemplat-

flaunting Kathmandu as a prospective MICE destination. Cable car will be in-

ing to head to Darjeeling Hills during the coming festive

stalled in the lesser trodden path of Chandragiri on the National Highway be-

season.”

tween Kathmandu and Pokhra. It will be rolled out sometime this September,”

The minister informed, “We are rejuvenating Bagdogra

added Dali.

Airport with night landing facilities. With 1 million fliers making it to the airport last year, the airport has recorded the highest growth rate among domestic airports in India.

We are looking ahead to boost adventure tourism in Dooars and Darjeeling Hills and offering priority to Gajoldoba wetland project in North Bengal. The state is placed on the 7th position in terms of domestic tourists footfall.”

Carving a separate identity in tourism The 29th state of India is generating a lot interests among global visitors.

Known as the start-up state of India, the new state of Telangana is a des-

Hospitality wonder of Rajputana The Ummed Jodhpur, set in the rhythms of modernity and royal tradition is a tribute to the glorious hospitality and heritage of Marwar.

tination that is worth a visit for all reasons and all seasons. The department of tourism, Telangana has set its tourism agenda with a slew of interesting projects.

Dr. Christina Chongthu, Managing Director, Telangana State Tourism Development Corporation Limited and Commissioner, department of tourism,

For luxury tourists looking ahead to get immersed in

Telangana, explained, “We have started off hop-on-hop-off tour of Hyder-

the world of elegance dating back to the 400-year-old era

abad city and Nizam Palaces tour. Hyderabad popular as the Pearl City is a

of Thakurs of Pokharan, the heritage palace haunt of The

premier MICE destination in India. Global tourists have evinced interests to

Ummed Jodhpur is the best option. Best known as an is-

visit Falaknuma Palace and the eco-tourist resort of Ananthagiri. Hyderabad

land palace property sprawling over 28 acres of land, the

has professional golf tourism. The city received a plethora of medical

luxury hotel designed by none other than Hafeez Con-

tourists from across the globe. Most number of domestic tourists are from

tractor is replete with 88 spacious rooms and suites is the

Maharashtra, Andhra Pradesh and West Bengal. The state has been the 6th

place to head for royal Rajasthani weddings.

highest in terms of domestic tourist arrivals in 2015.”

According to Vijendra Singh Kumpawat, General Man-

The major tourist circuits of Telangana include tribal circuit and fort cir-

ager, The Ummed Jodhpur, “The property has been built

cuit. Dr. Chongthu informed, “Our Buddhavanam project worth Rs 50 crore

around an ancient haveli in red sandstone and has been

has come up on 275 acres of land at Nagarjuna Sagar in Nalgonda district.

witness to the glorious times of Marwar.”

Our potential global tourist markets are the Middle East and the European countries.”

24

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

news

Park Inn Jaipur opens La Italia offering traditional Italian gastronomic delights

Salalah Air to launch in Oman H.E Maitha Al Mahrouqi, Undersecretary of the Ministry of

Park Inn Jaipur, a Carlson brand managed by Sarovar Hotels & Resorts,

Tourism, met the founder and CEO of Salalah Air, Sam Owen,

introduces a new Italian restaurant “La Italia”. The rooftop restaurant offers

to understand the airline’s vision for future cooperation in the

authentic Italian food with a twist under the open sky along with an indoor

tourism sector. The meeting was focused on the development of

dining experience with soothing Italian music. Adding the perfect accompa-

Salalah Air’s charter services in Oman and between Gover-

niment to a sumptuous meal is an exciting selection of international wines

norates of the Sultanate. The presentation by the CEO intro-

and beverages, especially from Italy. La Italia’s menu offers an exciting mix

duced the concept of Oman’s first Flying Club and Adventure

of colourful and delicious salads, freshly baked breads, thin crust pizzas

Sports Centre that forms part of Salalah Air’s development strat-

prepared in an open wood fired oven, and handmade pasta made from the

egy. The Flying Club and Adventure Sports Centre will be head-

finest quality produce.

by TNH DESK

quartered in Salalah and have an operational base located at Sharbitat, which will provide opportunities for aerial sports such as para-motoring and parachuting, together with opportunities for diving, deep sea fishing and sailing.

Speaking of the establishment of the first Air Charter Services in the Sultanate, Sam Owen said, “Salalah Air is entirely Omani owned company chaired by Ali Masoud Al Khashoub, built on Omani cultural heritage and commitment; our vision is to become the number one Charter air service provider in the Sul-

Park Plaza Jodhpur reinstates its superior offerings with the new Premium Rooms

tanate while remaining true to the traditions and culture of Oman, and we intend to work closely with Oman Air and Salam Air to provide complimentary services that will be of benefit to the nation.”

Culture, which is the first principal of Salalah Air, represents the heritage of the Sultanate.

by T NH DESK

Sarovar Hotels opens Palampur’s first branded hotel RS Sarovar Portico

Park Plaza Jodhpur, a Carlson Brand managed by Sarovar Hotels & Resorts, brings in a new level of excellence in its accommodation facilities with the introduction of Premium Rooms. The beautifully crafted rooms offer guests an exclusive stay with

Setting another milestone, Sarovar Hotels Pvt. Ltd. announced the

plush décor, luxurious bed and a warm elegant am-

launch of RS Sarovar Portico, Palampur, the first branded chic hotel in

bience. With well-designed furnishings and stylish in-

town. Set in the heart of the quaint tea capital of North India, the hotel

teriors, it allows an exuberant stay to guests.

has 43 spacious and smartly furnished rooms and suites offering magnif-

Whether it’s a business or leisure travel, Premium

icent views of the Dhauladhar mountain ranges. Built in contemporary

Rooms provides all comfort with modern amenities

design and offering modern conveniences complimented with superior

and tasteful accessories. The rooms with 320 sq ft

facilities and services, RS Sarovar Portico, Palampur is the perfect leisure

area constitutes a sleek bathroom with carefully

destination. The hotel was launched in the presence of Major Vijay Singh

handpicked bath essentials to give you a blissful re-

Mankotia, Vice Chairman – Tourism Department and Ex Tourism Minister

juvenation. The price of these rooms starts at

of Himachal Pradesh, JagdishSipahiya, Chairman of Kangra Co-Operative

`12000 + tax for single occupancy and `13000 + tax

Bank, Rajesh Ranjan, Director - Development, Sarovar Hotels Pvt. Ltd.

for double occupancy. The hotel merges traditional

and KeshavChauhan, Managing Director, R. S. Construction.

charm with contemporary design and smart fully en-

by T NH DESK

gaging service.

by TNH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

25

DesTInATIon IsRAeL

Paramount Negev of

Israel parsely populated by humans, Negev

S

Desert is stunning. It is one of the most popular options for those looking be-

yond the typical city or beach vacation. The Negev region covers around half of Israel’s

day hiking tours offering a range of hiking op-

tors including the making and tasting of wine,

land and is home to fascinating places and

tions from beginners to experienced hikers.

cheese and olive oil.

activities thanks to the landscape here. The

All you need is a camera, lots of water and a

stark desert offers gorgeous scenery providing

sense of adventure to explore these vivid

Negev Craters

a dream package for adventurers, vacationers

landscapes.

A magnificent formation of exceptionally phenomenal Craters can be witnessed in Negev.

and anyone who appreciates natural beauty while roughing it out in this unique desert re-

Rappelling in Ramon Crater

Worldwide there are seven such craters and

gion.

The world’s largest Makhtesh, Ramon Crater

all of them are present in Israel. The most fa-

will blow your mind with its massive size and

mous crater is Ramon Crater where the view

Biking

landscape. Rappelling at Ramon Crater is one

is simply amazing. Visit to the Negev Craters

Satisfy your passion of cycling through the

of the most amusing and popular activities for

can be an adventurous experience during your

Negev terrain with magnificent landscapes

visitors to the region. Imagine leaning over

Israel trip.

and bicycling trails, including those that pass

the cliff preparing for your descent as the

through the magnificent Ramon Crater, the

adrenaline rushes through your veins exciting

largest natural crater in the world. From easy

you for the thrill as you take in the serene ter-

Nestled in the silence of the barren region you

routes to accommodate family tours for bikers

rain.

find the Bedouins, wandering tribes that live

Bedouin Hospitality

in the desert and enjoy an intriguing lifestyle

of all levels to the challenging ones to satisfy the serious adventurers, cycles can be easily

Negev Wine Tour

through their culture and food. Bedouin cul-

rented with guides available to help you ex-

An unexpected addition to the Negev region is

ture gives prime importance to receiving

plore the Negev.

its wine and spice route, an unusual experi-

guests with warm and open-hearted hospital-

ence while exploring the desert. Amid the dry

ity, which often includes providing camel

Hiking in Negev

and harsh desert conditions you find a num-

rides, traditional cuisine and an opportunity to

Hiking is an amazing way to explore a country

ber of budding vineyards that have been cul-

sip tea or coffee while reclining in a colourful,

like Israel, with a well-connected network of

tivated in to an award winning industry. Each

blanket-filled Bedouin encampment.

trails, there are short hiking paths to multi-

winery offers unique tour experiences to visi-

26

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

by TNH DESK

TRAVeL mAnTRA

WHY MUST YOU HIRE A GUIDE WHILE TRAVELLING ABROAD? After deciding to spend a holiday in a foreign destination, the first thing you do is apply for visa and other formalities. Next is packing and of course buying the destination guide book to know major attractions of the destination. Nowadays, technology is at its peak where you can download different apps on your device and virtually explore the destination. However, here are some reasons why there is a need of having local certified guide: HUMAN FACE OVER TECHNOLOGY First of all, it is very important that you hire a government certified guide to take you on the tour of the destination. Unlike technology like navigation apps or recorded information on headsets, you will get the information of particular attractions or places by a human face. He or she will introduce you with major attractions, museums and other places in your language with human touch. The information will not be recorded rather more detailed. In fact, you may ask as many questions to him or her regarding the place.

AUTHENTIC INTRODUCTION WITH CULTURE The virtual apps just give you information about the culture of the place or the destination. But, the person guide will help you to get closer to the culture and gives you detailed information about everywhere you go. For instance, if you visit Sri Lanka, instead of reading books or taking maps, the local guide will introduce you to this beautiful country’s culture and traditions.

TASTE THE AUTHENTIC FOOD With technical apps, you might get the list of top restaurants of the destination you visit. However, the guide will offer you more options and if you wish to taste the authentic food items of particular place, the guide will offer you more information of places to try local food. You can enjoy variety of delicious food items of different places.

TRUE INTRODUCTION TO CUSTOMS AND TRADITIONS Instead of a book, you can meet people with the help of guide.

Also, it will help you to mingle with them and get to know their genuine custom and traditions. With the help of guide, the locals might involve you in their chores or customs on different occasions.

In short, to make your travel or holiday at any destination, along with technology like travel apps, hiring a personal certified guide is very important. It makes your trip more productive and knowledgeable.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

27

HoTeL ReVIew

GRANDEUR AT ITS BEST

If you’re visiting Chennai and wondering where to stay, then look no further beyond the city’s iconic ITC Grand Chola Hotel. If you’re not convinced by our word, then read on here for all the reasons!

Grand Chola Sitout

v B Neha Kirpal Y

Location A regal tribute to the great Chola dynasty of southern India, the ITC Grand Chola is located in the heart of Chennai. The third largest hotel in the country, the Grand Chola is also the ninth "Luxury Collection" hotel of the Starwood Hotels group. The hotel is well-connected to most areas of the city—located a convenient 8 kms away from the airport and 4.5 kms from the railway station.

Architecture Built on an area of over 1,600,000 sq ft, the Grand Chola is ITC Hotels’ flagship property in southern India. The architecture of the hotel is inspired by the timeless art and culture of the Cholas. Similar to the temples of south India, it has four entrances as well as tall pillars, grand columns, and sweeping staircases. White and soft-cream floral motifs, such as the sunflower in the portico and the kolam in the food and beverage areas, are also themed after the Chola empire.

Rooms The five-star hotel’s 600 elegant guestrooms, suites and service apartments adorned with graceful amenities cater to both the business as well as the leisure traveler. The rooms include 326 Executive Club rooms, 31 Eva rooms,

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

132 Towers rooms, 48 ITC One rooms and 14 Deluxe Suites. The hotel has three wings—the primary wing houses all Executive Club rooms, the second wing contains ITC One rooms, Towers rooms and all the Suites, and the third wing has been constructed exclusively for the Residences, offering the luxury accommodation.

Conference space The ITC Grand Chola is a venue that regularly hosts a number of meetings, conferences, conventions, symposiums, banquets and performances. The hotel has the largest convention centre in the country with a 30,000-sq ft pillar-less ballroom, which can accommodate over 3,000 guests. The hotel also has a 48-seater preview theater. Apart from this, there are four meeting rooms as well as a high-tech boardroom/conference room.

Food The hotel offers several fine-dining and food and beverage options, and the cuisines are sure to spoil your palate for choice—Madras Pavilion (continental), Cafe Mercara Express (coffee house), Ottimo Cucina Italiana (Italian), Royal Vega (signature vegetarian), Nutmeg The Gourmet Shop (boulangerie), The Cheroot Malt and Cigar Lounge (cigar lounge), Peshawari (North West Frontier), Pan Asian

HoTeL ReVIew

Grand Chola Pavilion

tors, and water-cooled refrigerants are used in place of air-cooled ones. Further, energy is saved by means of a jet-fan ventilation system, all water requirements are met through treated effluents, and waste generated by the hotel is completely recycled by waste segregation at source and utlisation. Moreover, over 10 percent of the building material value of the hotel project is composed of recycled raw materials.

Awards Grand Chola Peshawari

(Oriental), and Tranquebar (beverages).

Leisure facilities Enjoy soothing therapeutic massages and rejuvenating beauty treatments at Kaya Kalp – The Royal Spa, which has 12 treatment rooms, two hamams, a yoga studio, tea lounge, swimming pool, gym, salon and shopping area.

The hotel’s WelcomArt Gallery also showcases a curated selection of art pieces reflecting themes from the Chola dynasty.

• Given the 7-star GRIHA rating (2013), the highest national rating for green buildings, conceived by The Energy Research Institute and the Union Ministry of New and Renewable Energy.

• First hotel in the country to obtain a 5-star rating from the Association for Development and Research of Sustainable Habitats.

• Winner of the Times Food Guide awards for two of its restaurants: Peshawari (for Best North Indian restaurant) and Ottimo-Cucina Italiana (for Best Italian restaurant).

• Awarded the title of Greenest Washrooms by Washrooms and Beyond magazine.

• Awarded the "Best Business Hotel" award at the third annual Lonely Planet Magazine Travel Awards (2014).

Green initiative The Grand Chola is currently the world's largest Leadership in Energy and Environmental Design (LEED)-certified green hotel. In line with ITC’s green policies, the hotel’s entire energy requirements are met through renewable sources. A 12.6 MW windmill caters to the hotel’s power requirement, water is heated by means of solar concentra-

Final Verdict: A perfect blend of history and modernity all rolled into one—that’s the ITC Grand Chola Hotel for you in a nutshell! Needless to say, staying here is a “grand” experience in itself and certainly not one to be missed while in Chennai.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

29

expLoRe InDIA

Tamil Nadu an appealing land of culture, heritage and more....

Ayurvedic Massage

Tamil Nadu is attractively distinctive in its own way from other states of India. With tones of culture, ethnicity, naturalness and beauty, it allures all types of travellers. TnH lists some top reasons which make it a unique destination…

Rameswaram Beach

v

BY Archana Sharma

Tamil Nadu tourism has always been note-

Tamil Nadu has a great potential for hill sta-

abroad. The Nagapattinam district includes

worthy in all its characteristic features for the

tion tourism. Wildlife lovers can find a lot of

some popular coastal regions of Tamil Nadu

avid travellers. This enthralling state is fasci-

scope in this state. Indira Gandhi Wildlife

tourism like Nagore, Velankanni, Kodiyakkarai,

nated with its grand temples, mesmerizing

Sanctuary and National Park, Mudumalai

Sikkal, Vedaranyam, Mannargudi and Tran-

beaches, exotic wildlife and panoramic hill

Wildlife Sanctuary - National Park, Kalakkadu

quebar. Puducherry (Pondicherry) Beach,

stations. Tamil Nadu offers you all of these

Wildlife Sanctuary, Guindy National Park and

Rameswaram Beach and the most underrated

natural bounties with variety of tourism in it-

Madras Crocodile Bank Trust - Nemmeli etc.

Silver Beach.

self. Chennai, Coimbatore, Madurai, Trichy,

are some of the popular wildlife parks in Tamil

Salem, Erode, Vellore, Tirupur, Thirunelveli

Nadu.

Medical Tourism Travelling from one place to another or one

and Thoothukudi are some of the popular cities for the state form bases for travel in the

Beach Tourism

country to another, in search of an affordable

state.

Tamil Nadu is a paradise for beach lovers. The

and good medical treatment is the simplest

shimmery sunny beaches, delicious sea foods,

definition for the term “Medical Tourism”.

Here are major types of tourism offered by this state:

adventures water activities and much more

There is a lot of scope of medical tourism in

makes it more lovable for tourists. The coastal

Tamil Nadu which includes exclusive

Eco Tourism & Leisure Tourism

tourist places of this state are of unending ex-

Ayurvedic treatment, Cardiac care, Dental and

Many tourists seeking solace can find the

panses of aqua with unfailing perfect for a

Cosmetic surgeries, Eye Care, Transplant sur-

same at various hill stations of Tamil Nadu,

thorough beach holiday. Mahabalipuram

gery, Neuro Surgery etc. In fact, IBEF Study

like Ooty and Kodaikanal. Some of other fa-

emerges in front of the mind's eye for a beach

says, India offers Open Heart Surgery, Liver

mous hill stations are in the Nilgiris – Ooty,

holiday. The ‘Marina Beach’ and the ‘Beasant

Transplant, Hip Replacement, Knee Replace-

Coonoor, Kotagiri etc where travellers invit-

Nagar Beach’ in Chennai are travel treats for

ment packages at 30 to 50% lesser than Thai-

ingly beckon with their natural beauty and

those paying a visit to the capital of Tamil

land, which is reported to be the only Asian

clean climate. The Yercaud, located in Salem

Nadu. It covers a whole spectrum of activities

Competitor to India in Medical Tourism. Apollo

district of Tamil Nadu is another popular hill

like visiting a place of tourist attraction,

Hospitals first opened up at Chennai then fol-

station, while some unexplored ones like Kolli

beaches, waterfalls, and a stay in the beach

lowed by Fortis, Max, Escorts, Wockhardt,

Hills, Yelagiri and Valparai are slowly becom-

side cottages; dine in an exotic location little

Sterling and Global; Sankara Nethralaya and

ing noticeable to travellers. This shows that

away from home, at times even a short travel

Agarwal Eye hospitals are some of the group

30

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

expLoRe InDIA

Madurai

Rameswaram Temple

hospital services available at best affordable cost in Tamil Nadu and other many cities of India.

Cultural and Heritage Tourism Many tourist places of Tamil Nadu are known and visited for their strong flavour of culture and heritage. The Chettinad area has major importance in this respect with Karaikudi as its crowning glory. The delectable cuisine, the numerous temples, the weaves, mansions turned resorts stand as significant sources of Tamil culture. Coimbatore with its Kongu culture, the temple city of Madurai and Thanjavur Mahabalipuram

also are also cultural embodiments and even in modern times, includes the culture clad.

Some of the other places of cultural impor-

Madurai Meenakshi temple built by the

proach Chennai from any part of the country

tance along with heritage are Mahabalipuram,

Pandya rulers is a magnificent example of the

by most public and private airlines in India.

Kanyakumari, Thiruchendur, Rameswaram

temple architecture of Tamil Nadu and splen-

By Train

and Kanchipuram. A tourist should plan an

did architecture. The temple of Rameswaram

The main Railway Station in Tamil Nadu is in

itinerary to visit these places and explore the

on a calm sea shore where waves are almost

Chennai. Many important trains connect

cultural heritage of Tamil Nadu.

still is one of the 12 Jyothirlingas of Lord

Chennai to other major Railway Stations in

Shiva. The state boasts of groups of thematic

the country.

Religious Tourism

temples, which is a major source of religious

By Road

The temples of the state are vital impressions

tourism.

An extensive network of roadways covers

of Tamil Nadu tourism. The towers called Gop-

Tamil Nadu. A number of national highways

urams are often towering with intricate work-

How to Reach Tamil Nadu?

and state highways crisscross the land. The

manship in sculpting, with designs and

By Air

major cities like Delhi, Kolkata, Mumbai, and

patterns in layers. Tourists flock Thanjavur

Tamil Nadu has an International Airport near

Bangalore are linked by road to Chennai and

and Kumbakonam, for their air of goodness

Chennai, which serves as the most convenient

other important cities in the state. Tamil Nadu

and colossal architectural wonders con-

entry point for Tamil Nadu. International air-

State Transport Corporation (TNSTC) buses run

structed by the erstwhile rulers of the then.

lines from countries like Sri Lanka, Dubai, Ger-

throughout the state and connect it to the

Mayiladuthurai, Darasuram, Thiruvarur, Thiru-

many, Jakarta, Malaysia, England, Maldives,

neighbouring cities and states.

manancheri, Thirukarukavur are some impor-

Saudi Arabia, and Singapore operate regular

tant temples for religious tourism. The

flights to connect Chennai. You can also ap-

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

31

expLoRe THe woRLD

Cliffs of Moher

Killarney National Park in Ring of Kerry

MOST BEAUTIFUL PLACES TO VISIT IN

IRELAND Ireland is place where you can find a lot of landscapes to please your eyes! From acres of wild and windswept countryside to hair-raising coastal cliffs and cute-as-a-button villages that make up the country's scenery. There are mesmerizing UNESCO World Heritage sites to exceptional vistas that beg to be photographed in Ireland. TnH has listed some of the most beautiful places to visit while you visit Ireland.

v B Archana Sharma Y

Cliffs of Moher The mighty Cliffs of Moher of Ireland reign strong as one of the country's most visited natural attractions - soaring 214 meters over the Atlantic Ocean in western Ireland. These iconic cliffs run from near the village of Doolin for around 8 km

32

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

to Hags Head in County Clare. It also hosts the country's most spectacular coastal walk. These imposing cliffs are carved out by a gigantic river delta around 320 million years ago. They provide incredible views, stretching over Galway Bay, the distant Twelve Pins

Skellig Islands Bird Life

mountain range and the northern Maum Turk Mountains.

Ring of Kerry The Ring of Kerry is the most pretty tourist trail. It runs around 120 miles through some of most scenic landscapes of southwestern Ireland. The patchwork of lush green meadows, heather-topped mountains, glacial lakes and the Ring of Kerry includes few highlights such as the rugged Beara Peninsula and the Kerry Way – which is Ireland's longest and oldest walking route. Here, you can also stop off on route at the Killarney National park, which is a UNESCO World Heritage

expLoRe THe woRLD

The Giant's Causey

Aran Islands

can look out for Black Guillemots, Gannets, Razorbills, Cormorants, and Herring Gulls as you climb the hair-raisingly steep 600-step climb to view the monastic remains.

The Giant's Causeway The Giant's Causeway is the only UNESCO World Heritage-listed site in the Northern Ireland. It proof that Mother Nature provides the most dramatic tourist attractions at exotic places. This natural wonder is comprised of about 40,000 polygonal basalt rock columns that is formed by the ancient volcanic landscape and stretches along the coastline like a series of gigantic stepping stones. A Giants Causeway Day Trip from Belfast is one of the most popular excursions in the country, with visitors taking the unique opportunity to walk.

Aran Islands biosphere reserve and home to the 15th century Ross Castle as well as a herd of wild red deer.

Skellig Islands Ireland's splendid UNESCO World Heritage Skellig Islands make a worthy side trip from the popular Ring of Kerry tourist trail. These are a pair of small rocky mounds that rise up from the sea off the coast of Portmagee. Rather than the two islands - Skellig Michael and Little Skellig - home to a fascinating 6th-century monastic complex perched on the 230meter high cliff top, but they also host a remarkable array of birdlife. Bird lovers

Popular for the traditional knitted 'Aran sweaters' (sold all over the UK) and carfree roads, the Aran Islands are a place where you can experience a traditional Irish village. Here, various locals still speak Gaelic as their first language, reside in small farming communities and drive pony traps. However, the countryside is equally delightful - historic forts on cliff tops, sandy beaches and miles of rugged coastline. Glenveagh National Park, the Burren, Connemara National Park, Glendalough, and Cooley Peninsula are some of the other popular places to visit in Ireland.

How to Reach Ireland?

By Air Ireland has five international airports at Dublin, Knock Airport, Shannon, Cork and Belfast, which serve a wide variety of European and Intercontinental routes with scheduled and chartered flights. Aer Lingus is the national airline although low cost airline, while Ryanair is the largest airline. Belavia, Etihad Airways and Emirates airlines fly to Ireland from other parts of the world. The busiest international air route in Europe is the route between London and Dublin.

By Rail Ireland is connected by rail to Northern Ireland. There are regular trains between Dublin and Belfast.

By Road Ireland is connected to Northern Ireland by road and the journey can be done by bus or car. Several coaches service the routes. You can either hire a chauffeurdriven car or rent one and drive the length and breadth of this breathtaking island yourself. Check if you are specially insured for Northern Ireland if you plan to drive there.

By Sea The other way of getting to Ireland is by sea. Some Irish cities, including Dublin, are ports of call for passing ships, and ferries from Liverpool and other British ports make regular runs too. There are ferry services between Stranraer in Scotland and Liverpool to Belfast. Cork receives ferries from St. Malo, Cherbourg and Le Havre in France.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

33

HospITALITy

DUBAI PARKS & RESORTS TO OPEN FROM OCTOBER 2016

Riverland - Boardwalk

34

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

ubai Parks & Resorts will comprise three theme parks and one water park: motiongate™ Dubai, Bollywood Parks™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

The development will also feature Riverland™ Dubai – a grand entrance plaza and Lapita™ Autograph Collection® Hotels, a family themed hotel. Bollywood Parks, Dubai will be the first-ofits-kind leisure cum entertainment destination in the world that will showcase the authentic Bollywood movie experience.

The main motive is to position Dubai as a leisure destination for family. There are many elements in Dubai to attract tourists but something of this kind was lacking into this region. “We just don’t want to make a theme park rather the idea is to change the game. We wanted to make sure that there is enough quantity and variety of activities Woodland Play Park in the form of Dubai Parks and Resorts so that if somebody planning a holiday anywhere in the world, he would choose Dubai as a destination,” said Vinit Shah, Chief Destination Management Officer, Dubai Parks and Resorts PJSC, while briefing about the destination.

The 3 theme parks and water park will all be open for public in the month of OctoLegoland Water Park ber 2016; however a particular date has not been decided yet. On being asked about if it is the parent company, Shah mentioned that we started under a company which is our majority share holder, 52 percent of our ownership is with the company called Meraas. The rest is open for individuals. The cost of entire establishment of the parks is around 10 and a half Dirham, which is about 2.7 billion Dollars. The establishment was started 2013, with breaking ground and the infrastructure work and the entire establishment took around 3 to 4 years. Shah also said that “We have announced our next project which will be Six Flags Dubai development that will be in queue of 2019, it is in phase of development.

We have a staff of around 4000 people as of now.

On being asked about the fees, he mentioned that for now, “the regular entrée rates will be announced soon. But, the passes are out in the market since end of April and early May and we have seen some good updates from the local residents. In India, Nijhawan Group represent us to increase the number of Indian visitors to Dubai. Besides India, UK, Europe and Germany are our potential markets along with GCC which is our backdoor,” he conLobby

by TNH DESK cluded.

D

HospITALITy

Dubai Parks & Resorts conducts roadshow in India Dubai Parks & Resorts, slated to open on 31st October 2016, recently held the launch roadshow in New Delhi, Bangalore and Mumbai.

Dubai Parks & Resorts, which is represented by Nijhawan Group in India held its launch roadshow in New Delhi, Bangalore and Mumbai from August 3rd to 5, 2016 . Dubai Parks and Resorts, Dubai’s largest theme park complex, will open its gates for guests on 31st October 2016. Its

Priyanka Nijhawan, Nevil D'Souza, Ankush Nijhawan , Vinit Shah & Ms. Muna

guests will experience nearly 100 unforgettable rides, attractions and experiences around the 4 parks.

BOLLYWOOD PARKS DUBAI, which is the

MOTIONGATE DUBAI, the largest Hollywood-inspired theme park in the Middle East, also is the largest of the three theme

first Bollywood themed park in the world,

parks. Whilst a significant portion of the

will be fully open. The guests can experi-

park will premiere on 31st October, work

ence recreation of any immersive ride fea-

on some of the attractions will be ongoing

turing some of the Bollywood biggest

for a couple of months to create the very

blockbusters such as Don Lagaan, Sholay,

best experience for guests

Krrish and RA.One, through state-of-the-

LEGOLAND DUBAI and LEGOLAND

art 3D and 4D systems, as well as a stun-

WATER PARK is the ultimate world of year-

ning stunt show, live performances and

round LEGO-themed adventures for fami-

hot sets based on the Dabangg, Rock On!!

lies with children aged 2-12. The 6

and Zindagi Na Milegi Na Dobara. Our

themed lands that feature over 40 interac-

jewel, the magnificent Rajmahal Theatre

tive rides, shows and attractions and

themed retail and dining destination at the

offering 850 seats, will also be ready to

15,000 LEGO model structures made from

heart of Dubai Parks and Resorts will have

host a Broadway styled Bollywood show

over 60 million LEGO bricks will be fully

4 zones, the 1950 American style Board-

several times a week.

open.

walk, the medieval French Village, the

Priyanka Nijhawan

RIVERLAND DUBAI, the uniquely

India Gate and the 19th century-themed Peninsula. All of them, offering more than 50 shops and restaurants will be fully open LAPITA HOTEL, the Polynesian themed family hotel with 501-rooms and three villas, part of the Marriott Autograph Collection will be fully open. Our guests will enjoy adventure playgrounds, kids/teen and adult fun pools, child friendly and designed F&B outlets, family spas as well as spaces and facilities designed for adults to CD Singh , Ankush , Harvinder & Pankaj Nagpal

relax and enjoy.

by T NH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

35

DIpLomAT’s coRneR

v B Prem Kumar What is extraordinary about Q Latvia as a tourist destination?

Y

Latvia is a very beautiful country located in the Northern Europe. With around 50% of Latvia’s land covered in forest and over 500 km of coastline, visitors have ample opportunities to admire the local flora and fauna. A tapestry of sea, lakes and woods, Latvia is best described as vast unspoilt parkland with its cosmopolitan capital, Riga. The country might be small but the amount of personal space it provides is enormous.

Latvia has been ranked as the 5th best place to travel in 2016 by ‘Lonely Planet’!

According to Lonely Planet, “after a generous infusion of funds during its reign as European Capital of Culture in 2014, Riga is unrecognisable – chic, lively and over flowing with architectural gems – reclaiming its rightful title as the cosmopolitan corLatvia is a beautiful North European country, a fanerstone of the Baltic”. The vorite destination for tourists from across the world capital city of Riga has imincluding India. It is a country of superb natural pressive array of historic beauty, rich culture, music, festivals, delicious building with cobbled foods and much more. Latvia is blessed with vast lands of forest, hundreds of kilometers of white lanes and Art Nouveau Arsandy coastline, countless rivers and lakes, and chitecture making people breath-taking landscapes. In an interview with to gaze up, as they wander TnH, His Excellency AIVARS GROZA, Ambassador the streets of Riga. Not surof the Republic of Latvia to India, speaks about the prising, Riga has been desuniqueness of Latvia as tourist destination and ignated by UNESCO as a more. Excerpts: World Heritage site.

Latvia’s natural environment diligent in their cultural life, actively supand man-made facilities offer participaporting and participating in a wide range tion in a full range of sports and physical of activities. Museums and exhibits in activities for all ages, ranging from golf to Riga and other cities provide art, artefacts ice–hockey. and edifying experiences. Theaters, conWhile Latvians take pride in their lancert halls and the National Opera offer guage and traditions, Latvia is also at venues across the country with a rich physical crossroads between Europe’s array of traditional and modern performeast and west, which has led to a unique ances. For a small country, Latvia has mosaic of ethnic groups, languages and produced a seemingly inordinate number perspectives that breeds healthy compeof internationally known music performtition and new ideas. Latvians are also

LATVIA

A WONDERFUL DELIGHT FOR TOURISTS FROM ACROSS THE WORLD

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

ers, including opera singers and musicians. On the national stage, Latvia’s Song Festival takes place every five years (next event in 2018), bringing together thousands of singers and dancers from across the country.

As an active member of the EU, UN, OECD and other international organizations, Latvia is fully integrated with Europe and the world. Most large countries have diplomatic representation in the country, with embassies or consulates located in the capital, Riga.

Q

Why do you think that Latvia is good destination for Indian visi-

tors?

One’s destination is never a place but a new way of experiencing life. And I am sure that Latvia is not just good but a wonderful place for Indian visitors. Every human likes to listen to music. Particularly in Indian and Latvian cultures, music has always been a key aspect. Latvia is

DIpLomAT’s coRneR

country, which sings. The summer in Latvia is also a period of festivals and various other events. There is a city or town festival almost every weekend in one or another part of Latvia.

Latvia is located in the temperate climate zone and therefore has four pronounced seasons. Visitors in Latvia can enjoy a real winter with subzero temperatures and snow, spring floods, warm summers, and colorful autumns. As Indian tourists in particular prefer travelling during the summer season, so they can use the opportunity to go on a tour of the Baltic Sea shoreline or have a holiday in the Latvian resort city of Jurmala, known for its white sandy beaches.

Winters are also attractive time for Indian tourist to visit Latvia especially in Christmas and New Year. The feeling of a whole Riga fully covered in snow and the different decoration around the city will leave Indian tourist with expressions of different amazing thoughts.

Blessed with hundreds of kilometers of white sandy coastline, countless rivers and lakes, Latvia has a breath-taking landscape that has preserved its natural beauty. This makes Latvia the perfect place for ecotourism and ethical travel.

Then again younger generation will certainly enjoy Latvia’s vibrant nightlife.

As in any industrialized nation, Latvia has all conveniences that tourists and families need.When it comes to Indian tourists’ requirements for accommodation, food services and even cultural programmes or leisure activities, Latvia has it all. Indian cuisine is available in various restaurants, including pure vegetarian food that is now very popular also among the local population. Latvia is a foodie haven with popular farmers’ markets and over 100 quality restaurants.

While travel is the only thing you buy that makes you richer, our guests also recognize that Latvia offers significant cost advantages to tourists. And last but not least, it is a very peaceful and secure

for family vacations.

Q

How simple is the visa process of Latvia for Indian travelers? How about the first time travelers?

Since Latvia acceded to the Schengen Agreement in 2007, Latvia’s diplomatic and consular representations abroad issue uniform or Schengen visas valid in the territory of all Schengen countries.

The service focuses on delivering visas within a short time (less than ten days calculated from the date the Embassy receives the application). In line with standard practices for travelers to Schengen area, all bona fide travelers are welcome and may stay in Latvia and other Schengen countries for up to 90 days during a six-month period.

Q

How does the Latvia’s visa service remain competitive?

As of this year, in collaboration with VFS Global we are glad that Indian travelers can now submit their application at 14 visa centres located across all India. We are aware that most of Indian tourists decide on their destinations based on recommendations of local tour agents. The latter can rely on a direct contact with the Embassy. Representatives of larger groups attending conferences or medical tourists can also expect an individual meeting with the Consul in order to have pre-screening of necessary documents.

Q

What tips can you offer to Indian nationals applying for visas to Latvia?

I would recommend planning your trip with an established travel agency in Latvia or India. Standard application process would include a clear travel itinerary with relevant hotel bookings and travel insurance. Timely application is also encouraged. After all, the advice by our tourism experts is that Latvia is "best enjoyed slowly".

Q

How important is the Indian outbound market for Latvia? How many Indian tourists visited Latvia last year?

Indian outbound market is important for Latvia. Since the opening of the Embassy in New Delhi there has been a sharp rise of Indian tourists. The annual rise of tourists to Latvia from India has been approximately 100% since 2014. Similarly, the numbers of Indian students at Latvian Universities are increasing exponentially and, according to latest estimates, have crossed the symbolic mark of 1000.

Hence, Latvia is welcoming a wide range of visitors from India.

It is a known fact that Indian film industry has a strong influence for potential Indian travelers. The shoot of some part of the movie ‘Agent Vinod’ staring famous Bollywood couple Saif Ali Khan and Kareena Kapoor was in Latvia. Recently other Bollywood stars have enjoyed the hospitality of our culture and we would like to invite more Indian film producers to come to the beautiful Latvia.

Latvia also considers MICE outbound tourism from India to be very important.

Last year, Latvia as the Presiding country of the EU Council hosted over 200 hundred international meetings. All these facilities are still in place and ensure that Latvia has all the capacity to organize different types of conferences. Last year every fifth tourist visited Latvia specifically for business purposes. It is becoming a new destination for many Indian corporates who want to offer their delegates a truly refreshing experience. Latvia has one of the fastest telecommunications infrastructures in the world, providing companies seamless connection with customers and partners abroad. It is ranked 6th globally for average measured Internet connection speed. Moreover, World Bank’s report for this year ranks Latvia as 22nd out of 189 countries for the ease of doing business.

Finally, I would like to draw attention

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DIpLomAT’s coRneR

of your readers to the high quality of medical services that are characterised by a personal, committed, hospitable and benevolent attitude, as well as a customised approach to each patient. Diagnostic and treatment equipment in Latvian medical health care facilities fully meets the standards of the European Union. Every year thousands of people from Scandinavia, Russia, and Western Europe come to Latvia to regain their health and beauty.

Q

How is the air-connectivity between the two countries?

Latvia is easily accessible for business and leisure travelers, conveniently located between Eastern and Western Europe. Riga International Airport is the largest airport in the Baltics, offering direct flights to over 80 destinations around the world, with low-fare carriers providing reasonable rates. Business travelers appreciate that the airport is just 20minute drive from the city centre.

Indian travelers can easily have a breakfast in Delhi and then dinner at one of the restaurants in Riga on the same day. Convenient connection is offered by Finnair via Helsinki, Turkish Airlines via Istanbul or by Lufthans via Frankfurt.

Q

How will you describe the relationship between India and Latvia?

This year we celebrate a quarter of a century since the establishment of diplomatic relations between Latvia and India.

India has always had strong ties with the Baltic nations (Latvia, Lithuania and Estonia). Most academicians, scholars, politicians, diplomats and citizens of both India and the Baltic nations recognize our shared Indo-European linguistic and cultural heritage.

Although being thousands of kilometres apart, we have been historically linked by the ancient trade route called The Amber Way, where India was one of the destinations for the Baltic amber.

As a second proud example stands out

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

the movement initiated by Mahatma Gandhi for nonviolent resistance, which guided India to independence, and inspired other movements for civil rights and freedom across the world. Thus, The Baltic Way, when on 23 August 1989 nearly two million people joined hands forming a human chain from Tallinn through Riga to Vilnius, proved that faith in democratic ideas and love of freedom can together generate a spirit of unity. It led to the nonviolent renewal of independence of the Baltic States.

Now we join hands with people of India to bring our relationship to the next level. Last year has been a very special for us - we have opened the Latvian Embassy in New Delhi. It serves as the contact point between the countries, our

people as well as our business communities which show increased interest in expanding cooperation. As most promising areas for the business cooperation Latvia considers transport and logistics, higher education, ICT, life sciences, food processing and, of course, tourism.

Q

What do you like the most about India?

Having lived here for the last two years I am impressed by India’s contrasts and diversity, whether it is food, nature or people. This vibrant lifestyle is hard to be conceptualized or put into fixed categories. While traveling around and working in India, I constantly rediscover it as a place and as a state of mind.

LUxURy

Etihad Airways’ Luxurious Dreamliner commences services into Shanghai Guests will experience industry-leading, next-generation cabins 27 per cent increase in Business Class capacity on Shanghai-Abu Dhabi route Seamless one-stop connections over Abu Dhabi hub to over 40 business and leisure destinations across the Gulf Region, Europe, Africa and South America.

A state-of-the-art Etihad Airways Boeing 787-9 Dreamliner touched down in Shanghai on the 2nd of August, from Abu Dhabi on its first flight into China. The new Dreamliner features the airline’s next-generation business and economy class cabins, and will operate with 299 seats, 28 in Business class and 271 in economy, representing a 14 per cent capacity increase on the route.

Flight EY862 from Abu Dhabi departed at 10.25pm on the 1st of August from the Middle East arriving in Shanghai at 11.10am on the 2nd of August. The inaugural flight from

ness travel market in the world, according to the Global Busi-

Shanghai (EY867) departed again on 3 August at 00.30am, ar-

ness Travel Association, representing US$291.2 billion spend-

riving back in Abu Dhabi at 6.15am the same day. To mark the

ing on business travel in 2015. The Dreamliner will assist

event, guests were presented with commemorative certificates

Etihad Airways’ growing reputation amongst the business

in Chinese and English, featuring Shanghai’s iconic landmark,

community in China, with the aircraft specifically catering to

the Oriental Pearl Tower.

the long-haul business market.

China has recently surpassed the USA as the biggest busi-

The Spa at Mandarin Oriental, Tokyo debuts luxury hand and foot care treatments by Margaret Dabbs London

ELEMENTAL DISCOVERY - MANDARIN ORIENTAL, MUNICH LAUNCHES FRAGRANCE PACKAGE WITH ESSENCE OF CHI Mandarin Oriental, Munich has partnered with Essence

Mandarin Oriental, Tokyo’s award winning Forbes ‘Five-Star Spa’ is now

of Chi to launch an exclusive accommodation package,

offering pedicures and manicures from luxury hand and foot care specialist,

which provides fragrances for guests. Essence of Chi is

Margaret Dabbs London.

the world’s first perfumery to combine western haute per-

Margaret Dabbs London was launched in 1998on Harley Street, Britain’s

fumerie with the traditional Chinese philosophy of balanc-

most prestigious address for medical practitioners, and has since grown into

ing the five elements of water, wood, fire, earth and

a highly acclaimed podiatry clinic with a global following of discerning,

metal.

high profile clients. All treatments blend luxury beauty care with medical expertise.

The Spa at Mandarin Oriental, Tokyo currently features two new treat-

Guests booking the Elemental Discovery accommodation package will stay in one of Mandarin Oriental, Munich’s luxury suites. Upon arrival, they will find samples of

ments: TheSupreme Manicure/Pedicure and the Total Manicure/Pedicure

the five elemental scents created by Essence of Chi in

and in October 2016, Margaret Dabbs London will launch a “Beauty Meets

their suite (15ml each) from which they can choose their

Medical” range of treatments exclusive to The Spa at Mandarin Oriental,

favourite. Once chosen, guests will be gifted a large bot-

Tokyo.

tle of their chosen element (100 ml).

Essence of Chi’s creative head, Deana Wyland-Fries, has collaborated with Master Perfumer, Sylvain Fourré, to combine fragrances for the company’s five unforgettable essences inspired by the traditional Chinese philosophy of the five elements.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

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DENMARK IS THE NEW DESTINATION FOR DISCERNING INDIAN TRAVELLERS Number of Indians visiting Denmark is rapidly increasing, and the Embassy of Denmark in New Delhi ensures that those who want to visit Denmark are issued visa on time. In an interview with TnH, His Excellency, PETER TAKSqEJENSEN, Ambassador of Denmark to India, speaks about the vast tourism potential of Denmark and the growing interest from Indians who want to visit Denmark.

v B Prem Kumar How will you describe Denmark as tourist Q destination for Indians?

Y

Denmark is the new, happening place for Indians to visit. We have the most liveable cities and the happiest people in the world, a clean and green nation with a pleasant climate. We have modest winters, cool summers and a rich heritage.

Here in India, you have very hot summer and humid monsoon, so Denmark is the ideal destination for Indians to escape during the hot summer and monsoon season.

Denmark is a small country in the northern part of Europe.

We are a bridge between the northern countries and continental Europe. As a country surrounded by the sea, we have many beautiful islands and beaches, which Indian tourists definitely would like. Just as the Danish nature, the Capital, Copenhagen is also a beautiful and the most vibrant city with a lot of interesting events for Indian tourists.

As I mentioned, Denmark is the gateway to the North.

Many Indians who go to Denmark may also like to visit the other Nordic countries. Denmark is a more than 1000 yearold kingdom with a rich cultural heritage, which is in some

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DIpLomAT’s coRneR

way similar to India’s. For instance, we also have magnificent architecture from old days. Vikings emanated from Denmark, and spread to the other Nordic countries. Food is another reason to visit Denmark. Of late, Copenhagen is witnessing new trends in cuisines. Nordic cuisines in Copenhagen have become very popular. New Nordic restaurants are the latest trend. The new Nordic kitchen has gained international appeal around the world and today, the kitchen is highly praised internationally. The new Nordic kitchen is characterized by its uniquely Nordic identity among the world’s greatest cuisines and by its commitment to organic, sustainable and local products.

Denmark has evolved both as an agricultural and a modern industrial country. Industry and Agriculture are the two big economic sectors in the Danish economy. In short, there are many reasons to visit Denmark such as history, culture, heritage, beaches, food, nightlife, etc. Denmark consists of many flourishing cities, which are definitely worth a visit

Q

How are the Indian tourist arrivals to Denmark growing?

I came here last year, and have seen a huge increase in the number of visas being issued by us to Indians. Last year, there was a 30% increase in the number of visas issued by Denmark to Indians. This year in June itself number of visa issued to Indians increased by 57% as compared to June last year. This is not just because Denmark is a lovely place.

Many Indians have visited Europe extensively and are now looking for experiences off the beaten track. Denmark has an abundance of those experiences in store for Indian travellers, from the biking culture in the cities, old and modern internationally acclaimed architecture, street food and meatpacking districts, swim-able harbours to our own surfer’s paradise, “Cold Hawaii”, in Northern Jutland.

The significant growth in the number of issued visas is not only a sign of increasing tourism, but also that more and more Indians are coming to Denmark as business travellers.

Many are going to Denmark on permanent visa to work there. In total, Denmark issued 28,000 visas to Indians last year, which is a huge number. We expect 30 to 35% increase in the number of visas to be issued to Indians this year. So, overall the number of Indian arrivals to Denmark is growing, and we expect more growth in future with Indians becoming more aware about the opportunities available in Denmark.

Once again many Indians visiting Denmark use it as a gateway to the Nordic countries. Some Indians use Copen-

hagen to go for cruising in the Baltic Sea. Many use Denmark as hub to go to Iceland, which is also a beautiful country. We are working hard to be able to achieve our target that we have set for our visa section. As we see huge increase in visa applications, we are now hiring more people to process visa applications. We want to increase people–topeople relations between India and Denmark through promotion of tourism. We are working hard towards this end.

Q

Kindly tell us about Denmark’s visa process in India. How simple is it?

Denmark is part of the Schengen visa arrangement, so we have to live up to their standards. We also request applicants to apply for visas as early as possible to provide us with sufficient time to process the application on time so no one has to cancel their visit to Denmark because of a delay in issuing the visa. India is a big country having the size of a subcontinent. Based on this, we are happy to get services of VFS Global to help us collect applications and required documents from various parts of the country. VFS Global verifies and transfers applications to our Embassy in New Delhi and once we process and issue visas, they also help us deliver visas to applicants. Our colleagues at the Embassy work overtime to make sure all those who want to visit Denmark and have applied for visa get it on time.

Q

How is the connectivity between these two countries?

Currently, there is no direct flight between India and Denmark. At present, Indians have to go to Denmark through one of the many hubs. We are working hard to ensure that Air India starts direct flights between Copenhagen and New Delhi. I am confident that this will soon be a reality.

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DIpLomAT’s coRneR

Q

What is your plans and strategy to promote Denmark in India?

Together with the other Nordic countries, we do promotional activities every year in India to attract Indian tourists to the Scandinavia. I think there are good reasons to do such promotional activities, because Denmark or any other Nordic countries are not a top priority in the mind of many Indians. UK is well known among Indians because of its historical connection with India. In addition, Italy, France and Germany are also at the top of Indian’s mind. I think there is lack of awareness about tourism potential here. Therefore, we need to create awareness about Denmark as tourist destination. We have to inform people in India about the great tourism opportunities which the Nordic region offers. Historically, we are just as great as Southern Europe. Besides that, few countries have the kind of natural cleanness and freshness that we have in our country. I am sure that Indians will appreciate to see the Nordic life of Denmark, its culture and heritage. Copenhagen is also gateway to Greenland. Area wise, along with Greenland, Denmark is 12th largest country in the world. Greenland is a very cool and amazing place to visit in the summer.

We are a small country, but we could have done more as far as promotional activities are concerned. I think India is changing fast. The country is growing to become a global economic power. India’s middle class is expanding fast. With people’s income increasing, a lot of people are travelling abroad. So, the growing Indian tourism market offers great opportunities to us and we will continue our efforts to increase awareness about Denmark in this market.

Q

How affordable is Denmark for tourists?

You will find the cost of hotel accommodation same as in the southern Europe. However, restaurants could be a little more expensive. But, you will get a lot of value for money – as mentioned earlier, the food is of international top-quality. I will not claim that we are less expensive than southern Europe, but we offer maximum value for money and you will not mind spending a little extra considering the kind of experience we offer. As compared to the other Nordic countries we are certainly less expensive. Denmark is a popular and cheap destination because of its tax-free goods. Tourists from China, India and other countries do a lot of shopping in Denmark.

Q

What is extraordinary about Denmark as tourist destination?

Denmark is a Nordic country. The climate here is very nice and cool. Our heritage is great. You can see historical heritage from

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ancient Viking days to the present modern days. Our cities are very liveable, which must be explored and experienced. Other important thing is that all Danes speak English so it is very easy to communicate with service providers and local people.

As Denmark is a small country, every place here is very close to each other which makes it very easy to explore many parts of the country and the diversity between cities and the vast countryside and coast lines. Finally, you have to visit Denmark to get to know our unique concept of “hygge” (best translated to cosiness) and enjoy the Danish charm, beauty, freshness and hospitality.

Q

Is there a need to expand visa infrastructure in India?

We have good visa infrastructure here, and as I mentioned before, the number of visas being issued by us are growing immensely and we are taking note of this growth.

This also increases the pressure on our people so we may need to raise our human resources. But as the situation is now we don’t see a need to expand our infrastructure. We are happy with our collaboration with VFS Global. As we go ahead and receive more and more applications, we will ensure more activity so that that everyone gets visa on time.

Q

What are reasons for Danes being the happiest people in the world?

We have for several years in a row been recognized as the happiest people in the world. It has much to do with the way our society is organized. We have strong social security systems, stronger than any rich country of the world. We have free education and free healthcare for all. Unemployed people are provided unemployment allowances. Senior citizens receive enough pensions to live a happy life. We also have a very high level of trust in our society and that, together with our welfare system, make us the happiest people in the world.

Q

What are the cities you like in India?

I have been travelling here a lot since I came to India. I had some apprehension upon arrival. I was worried about how to cope with the Indian climate, but so far, it is better than I expected. Delhi is a nice city, although there are issues of traffic and air pollution. In addition, I like Mumbai because of its seaside and beaches. Chennai is also a great city. Goa is also beautiful place. In fact, there are many places I like here in India.

TRADe sHow

KTM

Standing of growing year after year Kerala Travel Mart 2016 (28-30 September) has seen tremendous increase in the registration of International and domestic buyers. This year KTM has attracted buyers from 10 new countries. The ninth edition of KTM will also witness increased participation from 10 conventional markets including US, Canada and Australia.

v B Prem Kumar Y

Y

ear after year, significance and

countries and trade is endorsing the

popularity of KTM is growing and

same.

response to KTM 2016 has been

Around 25,000 B2B meetings are

so tremendous that the allotment of stalls

scheduled to happen during the event

to the sellers in KTM have been sold in

this year apart from the non-scheduled

20 minutes, said Abraham George, Presi-

meetings. During the meet there will be

dent, KTM Society. This shows the grow-

four seminars on various subjects includ-

ing importance of KTM in the

ing Responsible Tourism, Spice Route, dis-

international markets. The registration of

cussion on creating new products and

International and domestic buyers has

destination. Muziris, Spice Route and Re-

also seen tremendous increase this year.

sponsible Tourism will be showcased

“This year, we attract new buyers from 10

other than the destinations at this year’s

new countries - China, Japan, South

KTM

Korea, Saudi Arabia, Mexico, Georgia,

George informed that this edition of

Chile, Greece, Iran and Botswana, as also

KTM will host 57 countries with 10 new

20 Indian states are now scheduled to ex-

entrants. Counting representation from

plore tourism opportunities in Kerala,” in-

the new entrants: China, Japan, South

formed George. 560 international and

Korea, Saudi Arabia, Mexico, Georgia,

1304 domestic buyers have registered.

Chile, Greece, Iran and Botswana, as also

The ninth edition will also witness in-

20 Indian states are now scheduled to ex-

creased participation from 10 conven-

plore tourism opportunities in Kerala.

tional markets including US, Canada and Australia.

The KTM has always placed as much

Abraham George President, KTM Society

idea behind the KTM was to expand Kerala as a destination. KTM is the outcome

emphasis on the identification of quality

of cooperation between Kerala tourism

buyers from new countries as on retaining

and travel trade for evolving a common

Spice Route' are two major themes of KTM

participation levels from conventional

platform to showcase Kerala products

2016. George said that Kerala is already

markets. “With 10 new nations confirmed

where we invite travel operators and

established as a super brand with its var-

to participate this year, our efforts have

media on the one forum to have business

ied culture, scenic beauties and diversi-

borne fruit. Moreover, the increase in reg-

contracts and extending experiencing the

fied products. “By way of promoting

istrations from the traditional markets -

products.

Responsible Tourism, we endorse the role

one of our stated goals going into this

As regards the current state of tourism

of empowering the local community and

edition – is further proof of the KTM’s

in Kerala, George said “The current tourist

this strengthens sustainability and further

growing profile. Prominent speakers will

arrivals in the sate comprise 90 per cent

growth of Kerala tourism brand,” he

be participating in the seminars on Re-

domestic and 10 per cent International

added. Muziris and spice route shall be

sponsible Tourism and Spice Route,” said

tourists. The target is to increase the In-

one among the key products which was

George.

ternational tourist to 20 per cent. “Con-

'Responsible Tourism' and 'Muziris &

the gateway to Kerala for trade from other

On being asked that if there is any spe-

sidering the International conditions, we

parts of the world. As part of strengthen-

cial market, the KTM 2016 will be focus-

have great hope in increasing the tourist

ing the path of spice route, Kerala tourism

ing on, George said that we intend to

arrivals”, he concluded.

is promoting Muziris and spice route in 31

attract the whole world. George said that

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

43

FesTIVALs ARoUnD THe woRLD

This September brings wonderful festivals and art fairs for travellers around the world. From the great beer drinking festival (Oktoberfest in Germany) to the popular harvest festival Onam (in India), here are some of the best festivals / fairs which a traveller must witness!

Oktoberfest Location: Munich, Germany Dates: September 17 - October 3, 2016 Munich's largest and most traditional breweries, Oktoberfest is the largest beer fest in the world. Over six million people attend this jamboree every year; it has become a significant part of the Bavarian culture. Drinking beer by the liter, relish traditional Bavarian foods, listen to live brass bands playing traditional Bavarian music and enjoy yourself along with hundreds of people from all over the world. Oktoberfest began as a wedding for the Bavarian crown prince Ludwig to Princess Therese from Saxony-Hildburghausen on October 12, 1810, and was attended by the local community. Held annually in Munich, Bavaria, Germany, it is a 16-day folk festival running from mid or late September to the first weekend in October, with more than 6 million people from around the world attending the event.

Galungan Location: Ubud, Bali, Indonesia Dates: September 7 - 17, 2016 Galungan is the most important feast for Balinese Hindus; it celebrates the victory of good over evil while honoring the creator of the universe and the spirits of ancestors. The festival is a Balinese holiday and the last day of the celebration is Kuningan, when they return. The date of this festival is calculated according to the 210day Balinese calendar. Galungan marks the beginning of the most important recurring religious ceremonies. The spirits of deceased relatives who have died and been cremated return to visit their former homes, and the current inhabitants have a responsibility to be hospitable through prayers and offerings. The most obvious sign of the celebrations are the penjor - bamboo poles with offerings suspended at the end.

Bestival Location: Isle of Wight, England Dates: September 8 - 11, 2016 Revelers catch ferries to England’s largest island in the English Channel to officially close out the UK summer festival season.

Bestival pulls out all the stops by holding a Fancy Dress Parade each year (usually on Saturday). Costumes play a key role here: Catholic priests wear purple during the Lenten and Advent season to reflect a period of anticipation; rituals of penance or purity are signified by wearing white, and silly outfits are de rigeur for reinforcing the sense of fun. Bestival is a four-day music festival held at the Robin Hill country park on the Isle of Wight, England. It has been held annually in late summer since 2004. Bestival is often described as a "boutique festival" due to its non-corporate feel. It is also known for piloting odd and innovative ideas, including an inflatable church where people can get married.

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FesTIVALs ARoUnD THe woRLD

Onam Location: Thiruvananthapuram, Kerala, India Dates: September 4 - 14, 2016 The harvest festival, New Year celebration and secular carnival, Onam is the pride & joy of the people of Kerala. Onam is a time when the people of Kerala come together, regardless of religious affiliations or class status, to celebrate their rich culture with ten days of folk art, food, sporting events, and gift-giving. The festival falls during the Malayalam month of Chingam (Aug - Sep) and marks the commemoration of Vamana avatara of Vishnu and the subsequent homecoming of the mythical King Mahabali. In Kerala, it is the festival celebrated with most number of cultural elements such as Vallam Kali, Pulikali, Pookkalam, Onathappan, Thumbi Thullal, Onavillu, Kazhchakkula, Onapottan, Atthachamayam etc.

In short, Onam is, much like India itself, a colorful kaleidoscope of moving parts. Turned one way, it’s a harvest festival. Any way you look at Onam, it’s a beautiful celebration of Keralan heritage.

Toronto International Film Festival Location: Toronto, Ontario, Canada Dates: September 8 - 18, 2016 The Toronto International Film Festival (TIFF, stylized as tiff.) is a publicly attended film festival held each September in Toronto, Ontario, Canada. It is world-renowned film fest brings top-notch movies and loads of celebritiesto the Great White North, for an 11-day Hollywood binge. The Toronto International Film Festival, originally known as The Festival of Festivals, was founded by William Marshall, Henk van der Kolk and Dusty Cohl. This festival is a VIP event bringing Hollywood VIPs to Canada's largest city for 11 days of glamour and gleaming white teeth. Toronto's soiree is a huge affair in the film biz. Industry people arrive from around the globe. More than 300 movies screen. Many have star power, but more are low-budget films from independent makers in, say, Laos or Qatar or Morocco. Buyers scope out the wares, looking for the next blockbuster. Producers work the circuit, hoping to make a sale.

London Design Festival Location: London, England Dates: September 17 - 25, 2016 The London Design Festival is a city-wide celebration of design which spans over a period of nine days in every September. Conceived by Sir John Sorrell and Ben Evans in 2003, this concept was to create an annual event to promote the city’s creativity, drawing in the country's thinkers, practitioners, retailers and educators to a deliver a diverse celebration of design. Since 2009 the Victoria & Albert Museum has acted as the central Hub location for the London Design Festival. In succinct, it is a big smoke that catches fire by design, exploding in a colorful burst of innovative exhibits, talks, installations, pop-ups and more. The festival programme is made up of over 400 events and exhibitions staged by over 300 partner organisations across the design spectrum and from around the world.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

45

EVENT WATCH

61st AGM of Skal Delhi The 61st Annual General Body Meeting of Skal International Delhi was held recently at Hotel Le Meridien, New Delhi. The AGM was followed by the customary monthly lunch, where Arnaud Martin, Chairman, Mauritius Tourism Promotion Authority, was Guest of Honor.

He interacted with members of Skal Delhi present on the occasion.

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

eVenT wATcH

Korean Air to fly to Delhi non-stop from December Bordering Seoul and Gyeonggi, Incheon is a metropolitan city. Incheon International Airport

Korean Air will start direct flights between Delhi and Incheon from 1st December, 2016.

(IIA) is the largest airport in South Korea. Rep-

Korean Air, a leading Airline of South Korea,

tivity to the prime cities of Japan, namely Osaka, Fukuoka, Nagoya and Narita ex DEL. Currently, Korean Air operates three direct

resentatives of Korean Air made an insightful

flights between Mumbai- Seoul. Korean Air is

presentation on the occasion followed by an

the one and only non-stop direct connection

interaction session. The launch of non-stop

from Mumbai to Seoul.

will launch its direct non-stop 5 flights be-

flights between Delhi and Incheon by Korean

tween Delhi and Seoul from 1st December,

Air will go a long way in promoting travel (both

Choong Hee Le, Regional Manager – North

2016.

leisure and business) between the two coun-

India, Korean Air & Park Jin Ki, Passenger Sales

tries. Other than being a leading business des-

Manager, Prithviraj Singh Chug, Director, Group

ized by Acumen Overseas, Korean Air GSA for

tination, South Korea is also full of

Concorde, Jasraj Singh Chug, Group CEO, Payal

all India at Hotel Pullman, Aerocity Delhi, to

opportunities and attractions for tourists. Ko-

Mehta, Business Head.

share about the latest development of launch of

rean Air endeavors to promote MICE incentive

Direct flights between Delhi- Seoul. The event

movements from Delhi to Incheon and return.

On 11th August 2016, an event was organ-

was attended by the travel fraternity.

Korean Air has excellent and smooth connec-

Present on this special occasion were

The event started with cocktails and concluded with a sumptuous dinner.

by T NH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

47

MOVING ON

Narendra Prabhu General Manager, Brigade Orchards’ Signature Club Resort Signature Club Resort, the newly launched lifestyle club at Devanahalli has announced the appointment of Narendra Prabhu as General Manager. The club resort by BCV Developers Pvt. Ltd., a joint venture of Brigade Enterprises with Classic Group and Valmark is managed by Brigade Hospitality and is set to revolutionize the hospitality landscape in Bengaluru by introducing the ‘Club Resort’ concept to the city. Prabhu holds an MBA in International Business specializing in Hotel Management from University Of Western Sydney, Macarthur International Institute, Sydney, Australia. A passionate hotelier with over 18 years’ experience in the hospitality industry, Narendra Prabhu joins Signature Club Resort with expertise in national and international hotel operations.

Bijay Kr. Thakur Head - Human Resources (HR), The Leela Palace Chennai Bijay Kr Thakur has recently been appointed as Human Resources (HR) Head at The Leela Palace Chennai.

With approximately 19 years of experience in HR operations, his scope of excellence entails, Human Capital Management, Strategy Planning, Training & Development, Performance and Compensation Management, People Management, Talent Acquisition, Statutory Compliance and Industrial Relations. Thakur who holds a degree of MA in Labour and Social Welfare, started his career as a Personnel Assistant and worked with multiple brands like Hyatt, The Imperial, Hotel Leela Ventures Limited, Dusit Devarana Aerocity and held his last assignment as Director of Human Resources at Anya Gurgaon.

Henry Gray Vice President, Operations – Six Senses Hotels and Resorts Six Senses Hotels Resorts Spas announced the appointment of Henry Gray to the role of Vice President, Operations – Hotels and Resorts. No stranger to Six Senses’ philosophy, values and culture, Henry was the group’s area director for Thailand from 2007 to 2009, responsible for the resorts in Phuket, Hua Hin, Yao Noi and Samui.

Now, he will be based in the Six Senses Home Office in Bangkok.

Henry’s career has been focused on high-end boutique properties and organizations that include Aman resorts and the Oberoi Group, re-joining Six Senses from his recent role for the operational organization of a privately owned luxury country estate development in Hampshire, United Kingdom.

Amirtham Umapathy Rooms Division Manager, The Leela Palace Chennai Amirtham Umapathy has been appointed as the Rooms Division Manager at The Leela Palace Chennai.

A result oriented professional with over 20 years of experience in the areas of Accommodation Operation & Management in the hospitality industry. He held several positions in reputed organizations with responsibilities spread across a gamut of functions. Known as a proactive leader and with his rich experience and talent, he is known to drive customer service operations with style. Umapathy started his career as a Housekeeping Team Leader at ITC Windsor Towers, Bangalore in 1995, after which he kept achieving greater heights by working with brands like ITC and Hyatt. He previous assignment was with Hyatt Regency Chennai as the Director of Rooms and before that he was associated with Park Hyatt Chennai.

Siddharth Savkur Regional General Manager – India, Commune Hotels + Resorts Siddharth Savkur has been appointed Regional General Manager- India at Commune Hotels + Resorts.

He will perform this function in addition to his existing role as General Manager of Alila Diwa Goa. Savkur will be responsible for the oversight and strategic management of all Commune properties in India, as well as stimulate development activities in the country. Alila Fort Bishangarh, a luxuriously restored warrior fort outside Jaipur, is slated to open in December 2016. Speaking on his appointment, Siddharth said that he has had the most wonderful three years with the company working alongside artisanal, passionate and fun-loving hoteliers.

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TRAVEL AND HOSPITALITY | SEPTEMBER 2016

MOVING ON

Rajan Malhotra Director of Sales and Marketing, Shangri-La Hotel, Bengaluru Shangri-La Hotel, Bengaluru announces the appointment of Rajan Malhotra as Director of Sales and Marketing. In his new role, Rajan will head the hotel’s Sales, Events, Revenue Management, Reservations, Marketing and Corporate Communications divisions. His key responsibilities will include overseeing all aspects of hotel sales and marketing strategies, including revenue forecasting and developing business plans, in addition to the recruitment, training and managing of the hotel’s sales team in order to maximize revenue opportunities and property goals. Rajan brings with him fourteen years of rich experience in the hospitality industry. His last assignment was with Starwood Hotels & Resorts Worldwide at Le Meridien, Jaipur for over four years as Director of Sales and Marketing.

Vivek Braganza Director of Business Development, India, Shangri La International Management Shangri La International Management announced the appointment of Vivek Braganza as the Director of Business Development, India. Vivek has over 13 years of hospitality experience in Sales & Marketing, and Revenue Management. Prior to joining Shangri La, Vivek has worked in property-based and regional roles with Starwood, Marriott and Taj. Braganza holds an MBA in Sales & Marketing from the Indira Institute of Management, Pune. In his new role, Vivek will be responsible for developing business opportunities from India to Shangri La hotels across the world. His last assignment was as Director of Sales & Marketing, The Westin Pune Koregaon Park.

Vivek Mahajan General Manager, Crystal Sarovar Premiere, Agra Sarovar Hotels Pvt. Ltd. announces the appointment of Vivek Mahajan as the General Manager of Crystal Sarovar Premiere, Agra. Vivek brings with him an extensive experience of 14 years in the hospitality industry. Prior to joining Sarovar Hotels & Resorts, Vivek had worked with reputed brands like Oberoi Group, Taj Hotels Resorts and Palaces andWyndham Hotel. His last assignment was with Starwood Hotels & Resorts Worldwide as Resident Manager.

He is an alumnus of BHM Bangalore. In his free time, Vivek loves indulging in adventure activities such as bunjee jumping, horse riding and listening music. He also actively participates in CSR and orating activities.

Harkaran Sethi Food & Beverage Manager, The Lalit Chandigarh Harkaran Sethi has been appointed as the Food & Beverage Manager at the Lalit Chandigarh. Sethi brings with himself 7+ years of vibrant experience. He is the youngest F&B Manager in the Lalit group. Sethi graduated from IHM Bhopal and was a part of the pre opening team of ITC Gardenia. After a successful stint with Marriot in Pune and Bengaluru, Sethi joined The Lalit Mumbai. He is also a certified butler from the British Butlers Guild. Known as a people’s man and an enthusiastic team leader Sethi is passionate about performing arts and love to watch plays and dramas.

Ashutosh Garg Food & Beverage Manager, DoubleTree by Hilton Pune-Chinchwad Ashutosh Garg has been appointed as the Food & Beverage Manager at DoubleTree by Hilton PuneChinchwad. An industry veteran with having more than 11 years of experience, he has associated with some of the best hotel brands in the country, including Le Meridien, Jay Pee Palace Agra, IHG Delhi, Radisson Noida, Four Points by Sheraton. In his new role, Ashutosh will be responsible for the overall operation & management of the entire specialty restaurant, bar and banquet events. He will also play a key role in concept creation, business plan, budgeting, staff recruitment, training, vendor development, marketing and F&B positioning. His operational duties will involve revenue generation, customer satisfaction, employee engagement and corporate compliance.

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

49

DIALoGUe

‘Ground reality quite different from what the industry expects’ There is a disconnect between what is being portrayed and the real picture of the Inbound Tourism in the Country. In an interview with TnH, Rajeev Kohli, Senior Vice President, IATO & Chairman of IATO’s 32nd Convention, said that rosy picture of the country’s inbound tourism being portrayed in media is far from reality

v B Prem Kumar Y

Q

How relevant is the theme of IATO convention this year in the context of the current tourism scenario?

The past few months have seen a tremendous amount of chatter at various platforms on the condition of the Indian tourism industry. Emotions have been varied, from bewilderment to anxiety, from optimism to despair. Our members and non-members alike are struggling at various fronts. Taking cue from what conversations have been going on, we thought that the most appropriate theme for this year’s convention would be: ‘Expectations and Reality: Bridging the Gap.’ Why? Because what we in the industry expect from our various influencers and decision makers of tourism policy seems to be quite far-off from what the reality is on the ground. Because what we as stakeholders are witnessing in our businesses on a daily basis is very different from what gets projected in the media. We have a few choices – sit, watch and continue to complain or actually stand up and collec-

50

TRAVEL AND HOSPITALITY | SEPTEMBER 2016

members and the media. There is a sharing of knowledge and the first hand experience helps our members better understand the potential of the state.

Tourism stakeholders in the state will also get the benefit to interact with potential clients from all over the country as well as to share their issues with our association. We expect Tamil Nadu to most certainly benefit from this event.

Q

Rajeev Kohli

tively work on a plan to change our destiny and bring back the industry to the glory at which it once stood. What we do is up to us. Our willingness to work with our association in making a difference is the key.

Q

How is the organising committee working with the local chapter to ensure the huge success of the convention?

IATO at its national level works with chapter leaders all the time in encouraging more participation from our members as well as sharing of thoughts and idea.

Our convention is also where we have our annual meeting with our chapter leaders from around the country. It’s where we help formulate plans for the next year.

Q

How do you think that Tamil Nadu and the local IATO members will benefit from this convention?

IATO’s mandate is to help increase business to the country and to destinations that have the potential to gain a larger share of inbound tourism. Tamil Nadu is one such state which we feel has had an incredible increase in hotel infrastructure but has not kept up with the trends in international tourist markets. When we take our annual convention to a destination, it exposes that city and state to our

Who will be the prominent dignitaries and speakers at the convention?

Every speaker is an important speaker for us. We will have some great sessions on Human Resource management and Social Media marketing. We will also have the international management expert Prof Anand Kurian from Singapore speaking on the final day.

Q

What are the challenges that inbound tour operators are facing today?

Unfortunately! We have nothing but challenges. Number of Tourist Arrivals has dropped. Nothing is being done to market the destination, which gets enormous bad media coverage that is not countered. Local governments provide no infrastructure support. Taxes remain higher as before. So at every corner our industry finds nothing but speed bumps in our journey to sell India. Smaller and medium players are being hurt very badly. Some are at crucial points of their survival. In an eco-system where the industry gets no support government whatsoever, I am proud of our members who still toil to ensure that the brand reputation of the country is kept high.

We need that as our government doesn’t seem to care.

Q

What are your expectations from the upcoming inbound season?

Still early to say, but expectations are not exciting. No one seems to be reporting strong numbers and that worries us.

Stagnation hurts our sustainability.

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