Travel and Hospitality (TnH) - May 2019

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 1

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 2

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 3

FROM THE EDITOR

A Fly Lands in Soup

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar GM - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com Printed, published and owned by Srishti Rai. Printed at Somsons Printing Works, 1/7, Doctor’s Lane, Gole Market, New Delhi - 110001, and published at C-4/2, Community Centre, Safdarjung Development Area, Opp IIT, New Delhi-110016; Editor: SRISHTI RAI

The journey of Jet Airways seems to have taken a screeching halt. Just as we thought that the worst was over for Jet Airways after its founder Naresh Goyal resigned from the board and ceased to be the chairman and the consortium of banks led by State Bank of India (SBI) agreed in principle to bail out the airline by providing additional funding, the optimism was short-lived as the banks did not provide the necessary emergency funds in the absence of a detailed plan by the airline. Jet had to finally ground its flights on 17th April this year. Besides mismanagement on the part of its promoters, the plight of Jet Airways can be attributed to the prevailing ecosystem in which Indian airlines operate. While Jet Airways is an extreme example, very few airlines are making a profit in India. A high operating cost, cut-throat competition, restrictive and archaic regulatory regime, taxes on ATF and excessive airport charges hugely increase the operating cost of airlines. It is very unfortunate that in one of the fastest growing aviation markets in the world, airlines are struggling to survive.

Grounding of Jet could not have come at a worse time as it preceded summer holidays in India. Air-passengers are having to bear the brunt in terms of increased airfare during the peak summer holiday season. As everyone associated with India's aviation industry is wondering if Jet Airways will meet the

same fate as that of Kingfisher, we hope that Jet will restart its operations soon, albeit with a stronger promoter, which would be in the interest of everyone. For a detailed analysis of Jet Airways Crisis, read our cover story, 'Crash Landing of Jet Airways' on page 18.

Further, don’t forget to read our 'Diplomat's Corner’ on page 38. This month we have featured an exclusive interview with the Ambassador of Vietnam to India, Nepal and Sri Lanka, H.E. PHAM SANH CHAU. He describes Vietnam as a most favoured destination for international tourists, which offers everything a tourist expects from a beautiful destination.

On a solemn note, terrorism continues to create havoc in the world. Just as the world had hardly recovered from shocks of the ruthless terror attacks in New Zealand last month, one of the worst terror attacks in recent years struck Sri Lanka, targeting churches and top-end hotels and killing at least 253 people including Indians and many other foreigners. Besides the irreparable loss of human lives, the attack has hit the nation's economy badly, especially the tourism sector. The Sri Lankan Government is ramping up efforts to revive tourism, but no doubt it will take time before it bounces back. One fallout of this attack is that the Government of Sri Lanka has scrapped its Visa-OnArrival policy that would adversely affect foreign tourists arrivals to the country.

Join us as we pray for the beautiful island nation and mourn the loss of the lives lost in these inhumane and venomous attacks.

Let’s all hope for a safer and more stable world!

Srishti Rai Editor

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 4

MAY 2019

COVER STORY

NEWS NEWS

6

VFS Global wins the coveted Dubai Quality Global Award 12

SPOTLIGHT

Accentuating on eco-tourism 14

NEWS

Accor Brings its iconic Raffles Brand to India with two new hotels

25

29

NEWS

NEWS

Clarks Inn debuts in Chhattisgarh 31

NEWS

A free-getaway in Abu Dhabi with Etihad airways 36

21

OPINION

Driven by technology, India's travel industry has come a long way

NEWS

Etihad Airways launches a new economy experience

Kerala Tourism’s new campaign film a huge success

18

HIGHLIGHTS 18

COVER STORY

Crash landing of Jet Airways 22

FE ATURE

Hoboken: a small but fascinating city in New Jersey 32

32

REVIEW

34

Experience the thrill of Langkawi at Meritus 34

BITE CORNER

Fine dining on the banks of Ganges

DIPLOMAT’S C ORNER 38

Vietnam: a rising star of global tourism

38

36

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 5

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 6

NEWS

VFS GLOBAL WINS THE COVETED DUBAI QUALITY GLOBAL AWARD

VFS Global has won the coveted Dubai Quality Global Award (DQGA). The company has also received 5 Star Rating in the Emirates Business Rating Scheme (EBRS). VFS Global is the first and only multi-national company to achieve EBRS rating in the United Arab Emirates.

VFS Global, the world’s largest outsourcing and technology services specialist for diplomatic missions worldwide recently received two very prestigious awards – Dubai Quality Global Award (DQGA) and a 5 Star Rating in the Emirates Business Rating Scheme (EBRS) at the prestigious 25th Annual Business Excellence Awards. Both the awards were presented under the Service Sector category. Held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the 25th Annual Business Excellence Awards were hosted by the Department of Economic Development (DED), Dubai.

His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum bestowed the Dubai Quality Global Award (DQGA) – for Service Sector on Zubin Karkaria, Chief Executive Officer, VFS Global Group, at the awards ceremony. Her Excellency Ohood Bint Khalfan Al Roumi, Minister of State for Happiness and Wellbeing and the Director General of the Prime Minister’s Office of UAE awarded the CEO of VFS Global Group for achieving a 5-Star Rating in the Emirates Business Rating

TRAVEL AND HOSPITALITY | MAY 2019

ZUBIN KARKARIA CEO, VFS Global Group

Scheme (EBRS).The EBRS and DQGA awards are based on the European Foundation for Quality Management Business Excellence program.

Zubin Karkaria, CEO of VFS Global Group, said, “I am deeply humbled and honoured to receive these two very prestigious awards on behalf of VFS Global from His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum and Her Excellency Ohood Bint Khalfan Al Roumi. At VFS Global, we are focused on continuously raising the bar for customer experience and overall business excellence. This dual recognition is a testament to our commitment to deliver seamless, secure and innovative customer-centric services, and to our general commitment to business excellence.

As a global company, we have had the opportunity to leverage on the experience, cultures, and uniqueness of our employees across global markets to deliver impactful services for our customers and for society in general”.

VFS Global was assessed as a winner based on the RADAR Assessment and Management evaluation method which assesses each company on nine criteria – viz. Leadership, Strategy, People, Partnership& Resources, Processes,

”

6

“I am deeply humbled and honoured to receive these two very prestigious awards on behalf of VFS Global from His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum and Her Excellency Ohood Bint Khalfan Al Roumi. At VFS Global, we are focused on continuously raising the bar for customer experience and overall business excellence.

This dual recognition is a testament to our commitment to deliver seamless, secure and innovative customer-centric services, and to our general commitment to business excellence.”

Zubin Karkaria, CEO, VFS Global Group

Products & Services, People Results, Customer Results, Society Results and Business Results.

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 7

NEWS

FIND YOUR FORTUNE IN THE PRISTINE PARADISE OF MASHOBRA, SHIMLA

HOTELS DEBUTS LUXURY ANANTARA BRAND IN SPAIN Minor Hotels and NH Hotel Group have announced the signing of an agreement to operate the Villa Padierna Palace, a hotel located in Marbella in the south of Spain. The property is owned by the Villa Padierna group. Following Minor Hotels’ acquisition of NH Hotel Group in October 2018, this agreement will see the first integration of the two companies’ portfolio of brands, with Villa Padierna to be rebranded to Minor Hotels’ core luxury brand Anantara Hotels, Resorts & Spas in the coming months.

Minor Hotels and NH Hotel Group have successfully started to implement key integration strategies, bringing all of their hotel brands under a single corporate umbrella, with a presence in over 50 countries worldwide. Two key integration initiatives include the transfer earlier this year

of Minor Hotels’ Portugal and Brazil operations to NH Hotel Group to benefit from the scale and geographic expertise and aligning Minor Hotels’ and NH Hotel Group’s brands so that the geographic operating clusters can best capitalise upon brand expansion and rebranding opportunities.

Located in the Costa del Sol's Golf Valley, the property will be relaunched as Anantara Villa Padierna Palace Benahavis Marbella Resort, and will become the first Anantara in NH Hotel Group’s home market of Spain and the second Anantara in Europe, the first being the Anantara Vilamoura Algarve Resort in Portugal which launched two years ago.

Surrounded by three golf courses, Villa Padierna is located in the middle of the region’s ‘Golden Triangle’ made up of Marbella, Benahavís and Estepona. by T NH DESK

Fortune Hotels, a member of ITC’s hotel group, has recently opened Fortune Select Cedar Trail in the unspoilt hill station of Mashobra, Shimla. Mashobra is untouched by commercialization and home to beautiful sanctuaries, nature treks, apple orchards, streams gushing through valleys and adventure activities. Also known as the peaceful Shimla, Mashobra takes pride in being one of the most oeat hill

by TNH DESK stations in India.

BRINGS TOGETHER ITS FOUR HERITAGE LIVERIED AIRCRAFT British Airways has, for the first time, brought together its four heritage liveried aircra which were repainted to mark the airline’s centenary this year, alongside an A319 in the current Chatham Dockyard livery, to capture a rare image of some of the airline’s most iconic designs together. e photos captured also mark the fact that 50,000 customers have already flown around the

globe on the four heritage liveries since they re-joined the fleet, with the Boeing 747s having travelled to destinations such as New York, Cape Town, Dubai and Lagos, while the BEA liveried Airbus A319 has flown far and wide across the airlines’ UK and European network to cities including Manchester, Newcastle, Edinburgh, Milan, Zurich and

by T NH DESK Amsterdam.

TRAVEL AND HOSPITALITY | MAY 2019

7

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 8

8

NEWS

OYO PARTNERS WITH SOFTBANK TO OFFER BETTER LIVING SPACES FOR THE WORLD GITB 2019 exhibition attracts 5,600 pre-scheduled B2B meetings e 11th edition of e Great Indian Travel Bazaar Exhibition (GITB) 2019 concluded recently in Jaipur. As many as 10 States apart from the host State of Rajasthan participated in GITB this year. ey were Gujarat, West Bengal, Madhya Pradesh, Andhra Pradesh, Kerala, Karnataka, Odisha, Goa, Punjab and Chandigarh. Rajasthan's luxury train, Palace on Wheels (POW) bagged deals worth `5.2 crores during the GITB 2019 on account of 20% advance bookings for the next two seasons of 2019-2020 and 2020-2021.

Two dras were presented to Principal Secretary, Tourism, Government of Rajasthan, Sreya Guha at the Rajasthan Tourism pavilion. e first dra of `4 crores was presented by CEO, Ebix Group, Naveen Kundu and Managing

by TNH DESK Director of Mercury, Arun Kundu.

VISTARA: ‘BEST AIRLINE – INDIA’ & ‘BEST REGIONAL AIRLINE – ASIA’

Vistara has been awarded the titles ‘Best Airline - India’ and ‘Best Regional Airline – Asia’ in the third edition of TripAdvisor Travellers’ Choice Awards 2019 for Airlines. The accolades were awarded to Vistara from the world’s largest travel site, TripAdvisor, for the second consecutive year.

Leslie Thng, CEO of Vistara, said: “We are delighted to receive the awards from TripAdvisor.

These awards truly testify the dedication and commitment of our staff across the country to delivering a seamless, world-class experience with a touch of intuitive thoughtfulness to millions of our customers.”

by TNH DESK

TRAVEL AND HOSPITALITY | MAY 2019

OYO Hotels & Homes, the world’s 6th largest hotel chain* that operates hotels, homes & living spaces, today announced the commencement of its hotel operations in Japan, through a joint venture with Tokyo-based SoftBank Corp. and SoftBank Vision Fund to form OYO Hotels Japan G.K. (“OYO Hotels Japan”). The new venture will be led by Prasun Choudhary as the operating partner.

With OYO Hotels Japan, OYO aims to harness its innovative business model and technology led operational capabilities to offer convenient and comfortable accommodation to guests in Japan and create increased business opportunities for its partners.

Ken Miyauchi, President & CEO of SoftBank Corp. commented, "We are delighted to deliver OYO's innovative service to the Japanese market. Given our shared vision for a digital future, we are excited to support a Vision Fund portfolio company in deploying cutting edge technologies and services to Japan. Combining OYO's most advanced business model with SoftBank Corp.'s knowledge of the Japanese market, we will provide brand-new hotel experience to travellers for Japan. Moreover, OYO Hotels Japan offers various values for owners such as dynamic pricing and reservation systems, contributing to the elimination of labour shortages and flexible pricing.

We are sure that OYO Hotel Japan will contribute to the revitalization of the travel market including inbound tourism." OYO Hotels Japan aims to empower small and independent asset owners in Japan with its rapid transformation capabilities and integrated hotel/ryokan management system powered by advanced AI technology, that will help owners improve both their

by TNH DESK efficiency and profitability.

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 9

TnH May 2019_Layout 1 5/4/2019 8:10 PM Page 10

10

NEWS

WELCOMHERITAGE KALYAN BHAWAN OPENS IN JAISALMER WelcomHeritage (WH) has added one more property to its existing portfolio Welcom-Heritage Kalyan Bhawan in Jaisalmer. It was the former home of the Ruler of Jaisalmer - Maharawal Jawahir Singh ji and was called as ‘Kanwar Pada’, meaning Princes’ Resi-dence in local parlance. It is a centrally located property amidst the walled city of Jaisalmer. The property features 22 exquisite rooms and has been refurbished in the original art deco style to meet the requirements of the modern traveller and caters to both leisure and business travellers who want to enjoy the local flavors of town.

The former haveli was an old mansion which is now recreated so as to make the property contemporary to the present day times. Along with many recre-

JOIN TAIWAN EXPO 2019 AND WIN FLIGHT TICKET! Bureau of Foreign Trade (MOEA) and Taiwan External Trade Development Council (TAITRA), Taiwan’s foremost trade promotion body are all set to organize the second edition of ‘Taiwan Expo’ at Pragati Maidan in New Delhi, India on May 16-18, 2019.

There will be series of activities that are scheduled to take place in New Delhi to mark the beginning of the event which includes a series of industry forums, trade meetings, Taiwan cultural performances and other range of exciting events such as Taiwan day tour via AR and lucky draw. Visit the Expo and Win Flight Ticket to Taiwan! The expo will help to further strengthen trade relationship between the two countries.

TRAVEL AND HOSPITALITY | MAY 2019

Karen Pai, Deputy Executive Director, TAITRA said, “The response we saw in our first ever expo in India was phenomenal. The trade ties between India and Taiwan continue to grow with each passing year.

Taiwan Expo is a curated exhibition based on the ‘The New Southbound Policy’, for-mulated by the Taiwanese government.

ational services like Roof-Top Dining, traditional Massage Services and Swimming Pool available at the nearby WelcomHeritageMandir Palace, the hotel offers three unique categories of rooms to choose from. For a sumptuous culinary experience, guests can choose to dine at nearby WelcomHeritageMandir Palace’s Roof-Top Restaurant (which offers a panoramic view of the Jaisalmer Fort). The cuisine includes traditional Rajasthani, Indian, Chinese and Continental options. The Live Tandoor at the Roof-Top Restaurant has a special menu and guests can see and smell their order being cooked in the live furnace. Special ar-rangements like private dining, birthday or anniversary dinners can be organised on re-quest.

by T NH DESK

NEW TAJ HOTEL IN AHMEDABAD IHCL has signed a new Taj hotel in Ahmedabad. This will be the fourteenth IHCL branded hotel in the state of Gujarat.

Puneet Chhatwal, MD & CEO, IHCL said, “We are delighted to partner with Sankalp In to introduce the iconic Taj brand in Ahmedabad. With this announcement, IHCL reaffirms its commitment to Gujarat.

The signing highlights the growth momentum of the company and is a great addition to our domestic portfolio.”

Strategically located on Sindhubhavan Marg, the hotel is spread over 1.4 acres of land. Slated to open in early 2020, it will be the city’s exciting new destination with 315 spacious rooms, an all-day-diner, a speciality restaurant, a tea-lounge along with large banqueting and conferencing spaces to cater to the growing market needs. Additional facilities will include a spa, swimming pool and a fitness centre. Kailash R. Goenka, Director, Sankalp In said, “We are proud to partner with IHCL and welcome its

by TNH DESK luxury brand - Taj to the city.”

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 11

NEWS

STRENGTHENS ITS FOOTPRINT IN SOUTH ASIA

AND MTV ROADIES JOIN HANDS TO OFFER THE BEST HOSPITALITY EXPERIENCE

Radisson Hotel Group has reiterated its deep commitment to South Asia at the recently held Hotel Investment Conference South Asia (HICSA) 2019.

The company is already one of the largest international hotel groups in India, with 143 properties and over 16,800 rooms currently operating or under development. With the recent appointment of Zubin Saxena as Managing Director and Vice President Operations, South Asia, the region is steadfastly providing value addition to owners through strong relationships with an increased focus on operational excellence.

As the group enters the second year of Destination 2022, its five-year strategic roadmap, extensive expansion is underway. Radisson Hotel Group has signed 15 hotels in India in 2018 and has already signed four more properties in 2019:

Katerina Giannouka President, Asia Pacific, Radisson Hotel Group

Zubin Saxena MD & VP (Operation), South Asia, Radisson Hotel Group

Park Plaza Amritsar, Radisson Greater Noida, Radisson Gurugram Sohna Road City Center, and Park Inn by Radisson Kashipur. The group opened 7 new hotels in India in 2018 and is on track to reach the landmark of opening its 100th

by TNH DESK Indian hotel this year.

Say hello to the new faceS of

Virgin Atlantic is saying farewell to its Flying Lady and welcoming five new “Flying Icons” to adorn its brand new A350-1000 fleet. e high flyers are a diverse range of men and women representing modern Britain, rolled out on four

brand new A350-1000 aircra acqured this year, followed by a further eight by 2021.

Virgin Atlantic’s use of the Flying Lady was inspired by figureheads that have decorated ships since the 16th century. e artwork for it was

based on the pin up girls made famous by Alberto Vargas [in the 1930s and 1940s]. is move represents the changing face of one of Britain’s most loved brands.

Virgin Atlantic has made a pledge to tackle its gender pay gap and increase diversity across the business, and this is mirrored in the look and feel of the brand. e airline is aiming to have a 50:50 gender balance in leadership roles, as well as at least 12% black, Asian and minority ethnic group (BAME) representation across the company, by 2022. e airline was a founding member of Women in Aviation and Aerospace in 2018 as well as a signatory to the Women in Hospitality, Travel and Leisure charter.

by TNH DESK

OYO Hotels & Homes has partnered with the 16th Season of Roadies, India’s longest running reality show. Droom.in MTV Roadies Real Heroes, powered by OPPO, co-powered

by Frankfinn Institute of Air Hostess Training & Woodland focuses on reallife heroes. In addition to this, with the aim of engaging with the fans of MTV, OYO Hotels & Homes will be running OYO Roadies contest on its app, starting 7th April, where five lucky winners will get the opportunity to meet the popular host and celebrity Rannvijay Singh, and win other exciting prizes every week.

OYO has emerged South Asia’s largest and the world’s fastest growing chain of hotels, homes & spaces! With footprints in more than 500 cities across 10 countries India, China, Malaysia, Nepal, the UK, UAE, Indonesia, Saudi Arabia, the Philippines and more recently Japan. With over 18,000 franchised or leased hotels in its chain and over 10,000 homes and villas.

OYO is backed by leading investors, including the SoBank Group, Greenoaks Capital, Sequoia India, Lightspeed India, Hero Enterprise and China Lodging Group. by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

11

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 12

12

SPOTLIGHT

ACCENTUATING ON ECO-TOURISM

The state once had a poor visibility in the global and domestic travel market but in emerging times, tourism is back on track.

By Swaati Chaudhury

The land that has always harped on pilgrim tourism since ages has been Odisha or the bygone Kalinga. In today’s times, the state is doing its best to offer impetus to ecotourism; wildlife, tribal and Buddhist tourism since there are large tracts of forest land that remain unexplored in Western Odisha. The state has scores of tribal population and its tribal culture needs to be unravelled. The state with scores of age-old shrines is a favourite destination for pilgrims and apart from this; there are a number of Buddhist monuments. Western Odisha in particular, is a repository of natural resources and it is quite natural that the lesser-known tourist spots in this region are relatively unknown to many. With the Naveen Patnaik government completing five successful years in the state sometime in May this year, TnH takes a look into the kind of development the state has undergone in the realm of tourism and the areas that still remain neglected at large.

Soubhagya Mohapatra, Executive Director, Mayfair Hotels and Resorts Limited commented, “Odisha has the best tourism potential in the country. Be it forest diversity, pilgrim resorts, long seashore, historical sites, heritage monuments, wildlife sanctuaries and tribal culture, the state boasts of a diverse range of tourism assets. Most of these verticals are less talked-about since they have not been

Naveen Patnaik (R) with Dalai Lama

promoted well. The state has, however, made rapid strides in sports tourism during the tenure of the Naveen Patnaik government and the capital city of Bhubaneswar has emerged into a hotbed of sports

tourism with the setting up of Kalinga Stadium, which is of global standards. The state prides itself in organizing global events like the Asian Athletic Championship, Men’s Hockey World Cup, Men’s Hockey World League, the reputed Football Super Cup and ISL matches. Sports, MICE and medical tourism have witnessed genuine development in the state and huge medical conventions are hosted offering a fillip to MICE tourism. The city has a potted history of its own and bears proximity with the ancient pilgrim resort of Puri and the Land of Black Pagoda that is none

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 13

SPOTLIGHT

other than the UNESCO World Heritage site of Konark.”

The pilgrim town of Puri has always caught the devouts fancy. Mohapatra added that both Bhubaneswar and Puri have emerged as prominent wedding destinations. “Excellent communication facilities between Bhubaneswar and Puri and sound connectivity have made these two destinations highly popular. There is Gopalpur-onSea that has witnessed substantial improvement in tourism infrastructure and with the launch of Mayfair Palm Beach Resort; Gopalpur-on-sea has the potential to host destination weddings.”

There are a number of areas in tourism that can be further developed. Mohapatra added, “The islands in Chilika Lake could be leased out for setting up hotels that can draw travellers during peak season. The wildlife reserves and sanctuaries should have resorts in its vicinity. It is essential that Buddhist circuits need to be developed with sound quality infrastructure at Buddhist sites including Udaygiri, Lalitagiri, Ratnagiri and Langudi. With a view to flaunt tribal lifestyle for tourists, model tribal hamlets need to be developed in places with a high density of tribal population.”

The state has experienced a turnaround in tourist arrivals with the Annual IATO Convention held in Bhubaneswar in 2017.

Gagan Sarangi, Chairman, Odisha Chapter, Indian Association of Tour Operators stated, “The abduction of an Italian tourist

by Maoist group back in 2014 had tarnished the reputation of the state as a prospective tourist destination. But things have changed now and tourist arrivals in the state have picked up since the past couple of years. There has also been steady development in the infrastructure of the state.

With the inauguration of Biju Patnaik International Airport in Bhubaneswar, the state has received global flight connectivity to South-East Asia. There are regular flights from Bhubaneswar to Bangkok and Kuala Lumpur and plans are on the cards to begin flight services to Dubai and Sri Lanka.” Besides, Jharsuguda Airport launched under the aegis of UDAN scheme has been a huge success with better connectivity between

the eastern and western parts of the state.

Odisha Tourism is looking ahead to go for aggressive promotion in South-East Asia. Sarangi said, “The state forest department has received a shot in the arm with the launch of eco-tourism projects in Bhittarkanika Wildlife Sanctuary and Satkosia Gorge. Another co-tourism project has taken off at Debrigarh Wildlife Sanctuary in the vicinity of Hirakud Dam in 2017. The emphasis is on developing the art and craft hamlet of Rahurajpur near Puri. The unexplored destinations in western Odisha like Sambalpur and Bolangir need to be popualrized. Apart from these, safety of women travellers and cleanliness form the topmost priority of state tourism.”

TRAVEL AND HOSPITALITY | MAY 2019

13

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 14

14

NEWS

ACCOR

BRINGS ITS ICONIC RAFFLES BRAND TO INDIA WITH TWO NEW HOTELS THE TWO NEW HOTELS EXPAND ACCOR'S FOOTHOLD IN THE LUXURY SEGMENT IN INDIA Accor recently announced that it will open two majestic hotels in India - Raffles Jaipur and Raffles Udaipur - in the presence of Accor Chairman & CEO Sébastien Bazin and owner, Ratankant Sharma. e iconic Raffles brand is synonymous with luxury, glamour and extraordinary adventure and this announcement signals a new direction for Accor in India, with a stronger focus on luxury and premium brands. Both hotels will deliver a palatial experience in an extraordinary setting along with the famously discreet and personalised Raffles service.

Raffles is renowned for setting the standard for luxury hospitality for over 130 years. With 13 properties across 11 countries, each Raffles hotel represents a carefully curated experience in the most distinguished addresses in the world. Since joining the Accor network in 2015, the brand has undergone a renaissance, with a strong pipeline that will see the portfolio double in the next few years.

India’s state of Rajasthan is unique for its rich heritage and tradition and is famous for its spectacular palaces and forts, which makes it the perfect setting to continue the Raffles legend. Jaipur forms part of the culturally rich tourist circuit known as e Golden Triangle, which comprises New Delhi, Agra and Jaipur; while Udaipur is a natural extension of this given its proximity to Jaipur. Both cities are renowned as epicentres for the highest levels of luxury, so it makes sense that the Raffles brand will make its presence in both. For the well-travelled, both Rajasthan and Raffles represent a perfect confluence of adventure, luxury, gastronomy and discovery.

Commenting on this historic occasion,

TRAVEL AND HOSPITALITY | MAY 2019

“It is with immense pride that we announce the arrival of the Raffles brand in India, a hallmark of luxury and sublime service in a country that is famous for delivering luxury at the highest level. With our strategic partners, we look forward to providing an oasis of calm and charm in two of the most incredible destinations in India.”

Sébastien Bazin, Chairman and CEO Accor, said: “It is with immense pride that we announce the arrival of the SÉBASTIEN BAZIN C H A I R M A N A N D CEO ACCOR Raffles brand in India, a hallmark of luxury and sublime service in a country that is famous for delivering luxury at Asia, Accor. “We are seeing increasing dethe highest level. With our strategic partmand for luxury travel in India and are lookners, we look forward to providing an oasis ing forward to expanding Accor’s globally of calm and charm in two of the most inrenowned portfolio of luxury brands in this credible destinations in India. We thank incredible country. e addition of the Ratankant Sharma and our partners for iconic Raffles brand signals a new era for entrusting us with these landmark properties our group.” and we look forward to delivering the Also commenting on this occasion, distinctive Raffles experience to travellers Ratankant Sharma, said, “Bringing the Rafin India. We also thank Mr. Sharma for fles brand, which is synonymous with excelbringing the first Fairmont to India in lence, taste and luxury, to India is a perfect Jaipur and extending this partnership to fit for our vision. e opening of Raffles the Raffles brand.”

Udaipur and Raffles Jaipur is a key moment “Today’s signing of the Raffles Jaipur and in our strategic growth in India and repreRaffles Udaipur marks an historic moment sents a new era of highly differentiated ultrafor Accor in India and certainly for tourism luxury experiences for both destinations.” in India,” said Jean-Michel Cassé, Chief Opby T NH DESK erating Officer (COO) – India and South

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 15

NEWS

THE POSTCARD TO OPEN NEW LUXURY RESORT ON SOUTH GOA'S BEACH

MG ROAD, BENGALURU UNVEILS ITS NEW LOOK

Aer the splendid success of its three openings in Moira, Cuelim and Old Goa, e Postcard Hotel has signed a new boutique luxury hotel project in South Goa. History, heritage and eclectic design is what e Postcard Hotel currently offers in Goa, which includes a 350 year old carefully reKapil Chopra stored chapel in its hotel in Cuelim. Adding to the steady growth in its portfolio, e Postcard’s new project would be its first bespoke ground up, design hotel in the state.

Kapil Chopra, founder and CEO of e Postcard Hotel said “I believe Goa has the potential to be the next Bali and I also see Goa as an emerging design, architecture and culinary capital of India. Goa lives through its 334 villages and communities and we want our guests to experience and appreciate this variety through our hotels like they would have never done before.”

Unveils In-App Live Travel Game Show to Surprise & Delight Travellers MakeMyTrip Limited has launched an innovative travel game show series called – MMT Knock-Knock on its App with an aim to drive customer engagement through incredible travel bids, deals, rewards and games. Taking

Taj MG Road, Bengaluru unveiled its all-new look aer a major renovation to represent a reimagined, redesigned and renewed hotel. Rs 100 crores were invested to upgrade the hotel to a Taj branded hotel. e extensive renovation was done over a period of 21 months.

Speaking on the launch, Puneet Chhatwal, Managing Director & Chief Executive Officer, IHCL said, “In keeping with our Aspiration 2022, IHCL has reimagined its brandscape and restructured its investments towards renovating key Taj hotels. is investment in its iconic Taj brand is to ensure we stay relevant for our ever-evolving global travellers.

Taj MG Road is one amongst 15 other Taj hotels to have been enhanced.” e new design pays tribute to the Garden City of Bengaluru with its British colonial

customer engagement to the next level, the company is rolling out appointment viewing through engaging and rewarding episodic content on its travel app. The launch of this marketing series is timed ahead of the busy summer travel season for which MakeMyTrip has partnered with several tourism boards, airlines and hotels to offer best in class traveldeals, rewards and prizes for Indians raring to

design. e spacious rooms with their light and airy feel overlook the Ulsoor Lake and the city dotted with greenery. e Trinity Square is the hotel’s new all-day diner with a trendy Alfresco area to enjoy Bengaluru’s famed weather. e hotel also has the city’s most loved Chinese restaurant, Memories of China and the popular Ice Bar.

by T NH DESK

go. To make the series engaging and fun, the live show will be anchored by well-known television celebrities – Gauhar Khan and Purab Kohli. The 30-minutein-app show will comprise of segments including live bidding for delightful travel deals, quizzing for attractive prizes, original travel entertainment content and a jackpot prize offering exquisite international holidays. The multi-week marketing series will be beamed Live exclusively on MakeMyTrip App every Sunday at 2 PM starting April 7. Rajesh Magow, Co-founder &CEO India, MakeMyTrip said, “As smart phone penetration further drives growth for online travel bookings in India, we have seen how travellers frequently turn to mobile devices for travel planning – whether inspirational travel research, planning an existing trip or booking a last-minute getaway.

by TNH DESK

TRAVEL AND HOSPITALITY | MAY 2019

15

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 16

16

NEWS

AND SAMHI ANNOUNCE SUCCESS OF THEIR PARTNERSHIP SAMHI announces Rs 100 crore investment into renovating 10 hotels to deliver a best in class product in India.

InterContinental Hotels Group and SAMHI shared details of commercial success of their partnership following the launch of 10 Holiday Inn Express hotels in the country.

In November 2017, IHG started its journey with SAMHI with the signing of 14 hotels within their India hotel portfolio to renovate and rebrand to Holiday Inn Express on par with the global brand standards. September 2018 witnessed the launch of first rebranded Holiday Inn Express hotel in Gurgaon Sector 50. In the following next six months, total of 10 properties were launched across Bengaluru, Hyderabad, Ahmedabad, Nashik, Pune and Chennai.

Commenting on the success, Pascal Gauvin, Managing Director, IMEA, IHG shared, “We are pleased to announce that the newly launched hotels are currently trading at an ADR of INR 3254, and Holiday Inn Express Gurgaon Sector 50 which has been open for six months is operating at 21% above the forecasted RevPAR. These numbers are very en-

ADDS 14 FLIGHTS TO ITS SUMMER SCHEDULE

couraging and give us confidence in the continued success of the portfolio.

Our partnership with SAMHI and launch of the new Holiday Inn Express portfolio has given us a solid foothold in the midscale hotel segment in India.With the recent openings, we now have 27 operating hotels under the Holiday Inn brand family in the country.

Vistara has announced the addition of 14 flights to its schedule to meet the peak summer demand for travel.

The new flights will operate between 16 April 2019 and 15 July 2019. The new flights include Mumbai – Bengaluru (5x daily), Mumbai – Hyderabad, and Mumbai – Kolkata (1x daily each). Vistara also recently added Raipur (with double daily flights to/from Delhi) and Dibrugarh (with daily flights to/from Delhi via Bagdogra) to its steadily expanding network.

Bookings for these flights are now open on all channels, including Vistara’swebsitewww.airvistara.com, Vistara’s iOS and Android mobile apps, and through Online Travel Agencies (OTAs) and travel agents.

As the highest-rated Indian airline on Skytrax and TripAdvisor, and winner of several ‘Best Airline’ awards, Vistara has consistently raised the bar for operations and service delivery in the Indian aviation industry in a short span of four years.

by TNH DESK

by TNH DESK

Thomas Cook India inks MoU with Sentosa Development Corporation Thomas Cook (India) has entered into a strategic agreement with Sentosa Development Corporation (SDC), Singapore to bring more tourists from India to Sentosa, a holiday island-in-the-city that is home to a diverse array of novel leisure experiences. The Memorandum of Understanding (MoU) was signed between Mahesh Iyer - Executive Director and Chief Executive Officer, Thomas Cook (India) Ltd., and Quek Swee Kuan, Chief Executive Officer, SDC, at the Thomas Cook India Group head-

TRAVEL AND HOSPITALITY | MAY 2019

quarters in Mumbai. Speaking on the partnership, Mahesh Iyer - Executive Director and Chief Executive Officer, Thomas Cook (India) Ltd., said, “Our unerring focus on customer delight has been the cornerstone of our partnership with Sentosa Development Corporation.

With experiential travel seeing significant and growing demand, Sentosa offers a perfect fit, with a plethora of engaging and enriching experiences in Singapore- a favourite with Indian holidaymakers and B-leisure segments. It is truly

an honour to partner with SDC in redefining the Singapore experience via a dynamic range of Sentosa products across both our B2C and B2B markets.”

Commenting on the MOU, Quek Swee Kuan, Chief Executive Officer, Sentosa Development Corporation, Singapore, said, “Being a leading holiday destination that attracts some 19 million guests annually, Sentosa is undeniably an integral part of the Singapore experience, featuring a range of leisure offerings.”

(L-R) Mahesh Iyer -ED and CEO, Thomas Cook (India) Ltd along with Quek Swee Kuan, CEO, Sentosa Development Corporation, Singapore

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 17

NEWS

TOURISM BEARS THE BRUNT OF TERRORISM IN SRI LANKA

The Government of Sri Lanka is stepping up efforts to revive tourism, however, its decision to rollback visa-on-arrival facility will further aggravate the plight of the Sri Lankan Tourism Industry.

The recent terrorist attacks in Sri Lanka has once again shown that tourism is probably the first sector in the economy that is hit hard by any kind of terrorist incident. Many travel agents have reported cancellation of planned trips to Sri Lanka and a lesser number of queries for the Island nation post the unfortunate terror incidents.

The Government of Sri Lanka has pulled back its Visa-On-Arrival facility creating more doubts among foreign tourists.

In the last 10 years, the Island nation emerged as a popular tourist dedication in Asia, in the wake of the country's victory over LTTE in the prolonged civil war. Once the peace returned to the nation after 25 years of the civil war, tourists from across the world started thronging the country and tourism emerged as a key segment of the country's economy. But the last month's terror attacks on Easter Sunday at three churches and many luxury hotels, have badly hit the country's tourism industry. The terror attacks killed at least 253 people including foreigners, and injured many.

Meanwhile, the Country's President Maithripala Sirisena held a meeting with a delegation of hoteliers, and assured them that his government would provide maximum financial relief to the hotel industry to revive it. The President announced that a Cabinet sub-committee will be set up to look into the problems and requirements of the Country's hotel industry. by TNH DESK

PRIDE GROUP OF HOTELS UNVEILS PRIDE RESORT AND CONVENTION CENTRE RAJKOT e Pride Group of Hotels, which manages 14 Hotels and Resorts across the country announces the inclusion of “Pride Resort and Convention Centre Rajkot” as the 15th property under the Pride Umbrella. e resort is conveniently located on Rataiya Road, Ishwariya, Rajkot. It is well connected through Rail, Road and Air to all major cities. Pride Resort and Convention Centre Rajkot will bring in a True Indian Touch in the Hospitality Industry in the City and will soon become the preferred venue for leisure & business travelers, conventions and events. Announcing the launch, SP Jain, Managing Director, Pride Hotels Ltd. says, “We are extremely pleased to unveil Pride Resort and Convenby TNH DESK tion Centre at Rajkot, our 15th property in the country.

WYNDHAM REWARDS INTRODUCES NEW MEMBER BENEFITS, WELCOMES LA QUINTA Starting from 4thApril 2019, Wyndham Rewards has announced new programme benefits for its more than 70 million enrolled members around the globe, while also officially welcoming more than 900 La Quinta hotels to the programme’s award-winning portfolio. “We’re incredibly excited about what these enhancements mean for our members, as they’re a direct response to what they told us they value most,” said Eliot Hamlisch, senior vice president of worldwide loyalty and partnerships at Wyndham Hotels & Resorts. “As champions of the everyday traveller, our goal is to deliver a simple, generous programme that offers rich, meaningful rewards alongside one of the largest, most diverse redemption portfolios in the world.”

In addition to the above benefits, members can take advantage of new and expanded partners that make it easier than everto earn and redeem points outside of hotel stays. by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

17

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 18

18

COVER STORY

CRASH LANDING OF JET AIRWAYS

The grounding of indebted Jet Airways is a big setback to India's Civil Aviation Sector. Factors such as cut-throat competition in the market, the high price of ATF, excessive airport charges as well as the mismanagement on the part of the airline's promoters led to its grounding.

By Prem Kumar

J

ust when people in India’s Travel & Tourism Industry and travellers thought that the worst was over for Jet Airways when a consortium of banks agreed in principle to bail out the airline with additional funds, aer its Founder Naresh Goyal resigned from the Board and

TRAVEL AND HOSPITALITY | MAY 2019

ceased to be the Chairman of the airline. But this optimism proved to be short-lived as the banks did not provide the emergency funds to Jet Airways to continue its operations, in the absence of a detailed revival plan by it. us, Jet was forced to halt all its operations and ground its fleet.

Jet Airways suspended its

flight operations on 17th April this year due to its inability to meet its operating costs and pay for fuel and other critical services when its lenders, a consortium of banks, turned down the Airline's demand for emergency funding.

Before being hit by its current crisis, Jet Airways was the secondlargest airline in India, operating

flights to 52 destinations.

Founded in 1992, Jet Airways had started its operations in 1993 as an air taxi operator, became a

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 19

COVER STORY

Key Facts

Naresh Goyal founded Jet Airways in 1992

Started operations in 1993 as air taxi operator Became a scheduled airline in 1995 Started flying overseas in 2004

Was India's largest airline in terms of market share in 2010-2012

Naresh Goyal, Ex-Chairman, Jet Airways

scheduled airline in 1995 and started flying overseas in 2004.

Jet was India's largest airline in terms of market share in the short period of 2010-2012. e airline defaulted on its repayment to banks in February this year, plunging into a severe financial crisis. e consortium of Banks, in the wake of the airline's grave financial crisis, asked the airline's founder and chairman Naresh Goyal to resign from the Board, for the consortium to consider any fresh fundings to the airline, but even his resignation could not ensure immediate funds for the airline to continue its operations. As India's oldest private airline (aer the nationalisation of Air India in 1953) was grounded 'temporarily', passengers are having to bear the brunt in terms of increased airfare during the peak summer holiday season. Jet's crisis has also affected its 23,000 employees including its pilots, crew members and ground staff, many of them have already

joined rival airlines.

At present, India has only two full-service carriers: Vistara (a joint venture of TATA Sons and Singapore Airlines) and debtridden Air India. In the domestic civil aviation market, full-service carriers today make little sense when the highest flying times are less than 3 hours, and the difference in airfares between LCC and FSC is very high. One wonders if Jet Airways will meet the same fate as that of Kingfisher airline which was grounded in 2010 and never flew again.

Increasing supply, falling demands and high costs started taking tall on Jet's finances, whose loss and debt kept increasing. Finally, the airline defaulted in making repayment to the consortium of banks led

by SBI, which refused to provide any temporary relief to the airline to continue its operations.

In the past, Jet Airways benefited from being India's first private scheduled airline (post

economic liberalization) and the absence of competition in the country's civil aviation market. e airline also benefitted from the 5/20 rule for the domestic airlines to fly overseas. e rule was scrapped in 2016 aer the Government announced its new civil aviation policy. In recent years, Jet had to compete against many low-cost airlines and fullservice carriers like Vistatara, which seems to be operating more efficiently and providing better service. Jet also lagged behind in competition because customers found other airlines' services better.

What also hastened Jet Airways' crisis is India's Insolvency & Bankruptcy Act and 12th February 2018 circular of RBI (now quashed by the Supreme Court), which directed banks to take defaulting companies to the National Company Law Tribunal (NCLT) for bankruptcy resolution if there is no immediate solution out of the court. Due to the grounding of Jet Airways, it is advantage other airlines, as of now.

It is very unfortunate that in one of the fastest growing aviation markets in the world, airlines are struggling to survive.

Hardly any of Indian airlines are able to make a profit today.

While the size of the market is growing fast, cut-throat competition among Indian airlines, high operating costs due to factors such as the high tax on

aviation turbine fuel (ATF), huge airport charges and archaic regulatory framework are making things tough for Indian domestic airlines to operate.

In order to enhance their market share, airlines are having to operate a large fleet. eir large inventory forces them to sell seats at discounted rates because of the nature of the airline business. e high price of ATF is a major concern for Indian airlines, whose expenditure on ATF amounts about 40% of their total operating costs. ATF is the largest component of airlines'operating cost. Excessive tax on ATF erodes the profit of airlines. Another area of concern for airlines is very high airport charges in spite of the huge number of flyers.

Although the Government has taken many steps in the last 2-3 years, like announcing new civil aviation policy in 2016, the launch of the UDAN scheme, allowing 100% FDI in the civil aviation sector but more policy measures are needed to end the current woes of airlines and tap the full potential of the Indian civil aviation market, considering that India is expected to become the world's third largest civil aviation market in the next 2-3 years. Rationalisation of taxes on ATF by bringing it under the Goods and Services Tax (GST), and reduction in airport charges will substantially decrease the operating cost of airlines.

TRAVEL AND HOSPITALITY | MAY 2019

19

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 20

20

NEWS

INDIA’S FIRST PREMIUM CRUISE SHIP CHRISTENED ‘KARNIKA’

Jalesh Cruises, India’s first premium cruise catering to the Indian domestic and international cruise business, christened ‘Karnika’ in an official naming ceremony in Mumbai on recently.

A special postal stamp of `5 was also released on the occasion to commemorate the historic occasion on Indian

waters. e National Flag was hoisted and the National Anthem was sung onboard the ship.

Karnika marked the occasion while celebrating the achievements of five Indians who are credited to bring international fame to the country by being the first ones to achieve pinnacle in their fields. e personalities included, Milkha Singh, first Indian Athlete to win a Gold at Commonwealth Games (1958), Subhash Chandra, Chairman, ZEE & Essel Group, the first Indian to launch a private satellite TV channel (1992), Actor Ms. Sushmita Sen, the first Indian Miss Universe (1994), Mahesh

by TNH DESK Bhupati.

IndiGo further strengthens domestic connectivity

TRAVEL AND HOSPITALITY | MAY 2019

INDIGO REVAMPS ITS INFLIGHT OFFERINGS WITH THE ADDITION OF 30 NEW PRODUCTS IndiGo has revamped its inflight offerings with the addition of 30 new products, effective from April 23, 2019. In addition to these products, there will be many more offerings at the on-ground AVA stores. 6E flyers will also be able to buy the “deal of the month” wherethey can purchase unique products at heavy discounts. For instance, the current deal of the month is 55% off on Detel 55” UHD-LED Television, offering savings worth INR 44,000.

Reinforcing the concept of retail therapy at 35,000 feet, flyers can purchase product of their choice in four simple steps: browse and select the product while flying, visit AVA store upon landing, show IndiGo boarding pass at check-out for the exciting offers and purchase the product.

In case the selected product is unavailable at the store, the flier can still place the order and get the product delivered at

by TNH DESK their doorstep.

IndiGo recently announced the launch of six additional daily non-stop flights to strengthen connectivity from Delhi. Effective May 25, the airline will operate its first direct flight on Delhi-Allahabad route, second and sixth frequency on Delhi-Bhopal and Delhi-Patna routes respectively. e new flights are designed to cater to business and leisure travellers who are constantly on the lookout for new and affordable flying options. Customers who would like to plan their travel can book tickets through our official website www.goindigo.in.

William Boulter, Chief Commercial Officer, IndiGo said, “As part of our endeavour to strengthen Delhi as a travel hub, we are delighted to announce the addition of six new flights to enhance direct connectivity to Allahabad, Bhopal and Patna. ese flights will not only provide more travel options to customers, but also bolster regional conby TNH DESK nectivity within the country”.

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 21

NEWS

KERALA TOURISM’S NEW CAMPAIGN FILM A HUGE SUCCESS ‘Human by Nature’ offers new perspective on Kerala’s touch of Human with Nature Kerala Tourism’s latest brand campaign, Human by Nature, which encapsulates the state’s spectacular charm in dramatic visuals and offers refreshing insights into the interconnectedness of its people and bountiful nature. It has received wide acclaim in international markets, firmly pushing post-floods Kerala back into the itinerary of global travellers.

The three-minute destination campaign film, part of a marketing blitzkrieg to refurbish Kerala’s touristy appeal beyond the Indian shores, showcases the state’s signature assets, and celebrates local people as heroes.

The film subtly depicts warm, authentic human stories that travellers rummage through this land for a liberating experience.

The global brand campaign, which

was recently launched by Kerala Tourism Minister Kadakampally Surendran in New Delhi, packs soulstirring images of the state where life moves at a leisurely pace in tranquil environs, where culture flourishes in syncretic traditions, where tradition complements modernity in the context of everyday life, all strung together in a visual tapestry.

Alongside, it offers a spectacular snapshot of the state – tranquil backwaters, beaches, houseboats, catamarans, Theyyam artistes, hill stations, exotic wildlife, magical festivals, and scrumptious cuisines, and there is a surreal feel to it that is both real and fantastical for tourists.

In essence, Human by Nature presents Kerala as ‘the courtyard of the world’, where no one is an outsider, not even the traveller; where the land and the people create a fabric of tolerance and interconnectedness; where you speak with no words and listen from the

heart; where you can explore Magic in Everyday and Eternity in the Ordinary— all of which can make us human, all over again.

Describing the latest campaign as a powerful multi-media outreach, Surendran said it would act as a trigger to put Kerala Tourism on a higher pedestal in a competitive global marketplace.

“I am sure it will strike an emotive chord with travellers and position Kerala as an essential fixture on the international travel circuit. It will appeal to both high spenders and backpackers.

Tourism is a major contributor to Kerala’s economy and a significant source of foreign exchange. The increase in footfalls can have transformative effect on the lives of our people,” he added.

The film, which was shown as part of Kerala Tourism’s roadshow in the American cities of New Jersey, Chicago, Houston and Los Angeles, drew an enthusiastic response.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

21

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 22

22

F E AT U R E

HOBOKEN: A SMALL BUT FASCINATING CITY IN NEW JERSEY

By Pradeep Chamaria

W

henever we think of a vacation in the United States, the places which immediately come to our mind are the ones pushed through different travel websites and travel agents.

Destinations like New York, Niagara Falls, Miami, Los Angeles, San Francisco, and so on are on our lists as a must-see. A typical tourist just indulges in visiting famous places, shows, shopping and entertainment centres in these places.

Nobody, I mean, nobody cares to explore the small unknown towns and areas near these famous destinations. But for a traveller and an explorer like me, the not so famous and unknown places are a priority. In fact, these small places let you experience the true essence of the US. These places are true representations of the age-old American culture which evolved because of the migration of ethnic cultures from all around the world.

During one of my recent visits, I decided to concentrate on such a less visited place near New York City, Hoboken, which is a

TRAVEL AND HOSPITALITY | MAY 2019

small city just across River Hudson in New Jersey. My first view of this town came through the early morning mist and a light drizzle. Just a 10-minute train ride from Manhattan, New York, Hoboken has the flavour of a small town. Though I already was overwhelmed by what New York City has offered me, the scenic beauty of

Hoboken left me staring at the houses on Washington Street, and fascinated. It had a very homely, open atmosphere, and a nice human scale.

The best way to know this party town rich in bars and clubs is by foot; it’s just one square mile in area. Even though it’s small, its brownstones radiate a big city’s vibe of youthful energy replete with hip restaurants, cool bars and funky shops.

Experiencing Hoboken is like experiencing a truly American experience.

Many cultures from around the world have left an imprint, and they are still celebrated today. The town has welcomed the Dutch, the Germans, the Italians, the Hispanics, the Asian Indians and others whose traditions clearly show on the community here.

Hoboken is architecturally populated with blocks of Victorian, brownstones, an exquisite railroad terminal, countless historic churches and smattering of mansions dating back to times when the town was a wealthy suburb.

The town has the distinction of being the

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 23

NEWS

site for the first brewery of America, founded in 1642. It still holds the distinction of appearing in the Guinness Book of Records for the maximum number of bars per sq. mile in the world.

Over the years it has become a metaphor for rapid gentrification. Reality offices line Washington Street, the main thoroughfare in what has become a developer’s promised land. Hundreds of townhouses have been renovated, old railroads have become expensive condominiums, and old-time bakeries and markets selling

live chickens and rabbits now coexist somewhat uneasily with patisseries and shiny new restaurants.

This also is the town where the legendary Frank Sinatra was born.

Washington Street is the main street here, and upscale merchants and restaurants are sprinkled here amid discount stores and faded luncheonettes. The town’s gritty flavours are immortalized in Elia Kazan’s film, “On the Waterfront”.

Hoboken can be reached by Path trains or New Jersey Transit from Manhattan.

BIMAN BANGLADESH to resume direct flights between Dhaka & Delhi In India Biman Bangladesh Airlines is represented by InterGlobe Air Transport (IGAT) Biman Bangladesh Airlines represented by InterGlobe Air Transport (IGAT), will recommence direct flights between Dhaka and Delhi from May 13, 2019.

On this occasion, Biman has announced 15 percent discount on the existing base fare on the route. e promotional offer will remain valid till May 30, 2019.

With the resumption of Delhi-Dhaka flights, Biman will be the sole airline to operate direct flights between the capital cities of the two neighbouring countries.

Initially, Biman will operate three flights every week on Monday, ursday and Saturday. e flight from Delhi, BG 098 will depart at 6:20 pm (IST) and will reach Dhaka at 9:20 pm (local time). e return flight BG 097 will take off from Dhaka for Delhi at 3:00 pm. e national flag carrier of Bangladesh will use Boeing 737-800 aircra with a configuration of 12 Business class and 150 Economy class seats on this route.

InterGlobe Air Transport Limited (IGAT) serves as the exclusive GSA for

by T NH DESK Biman Bangladesh in India.

Ferry rides on the Hudson River can also take you into the town. The Manhattan skyline can also be enjoyed from the River Drive, Castle Point (Stevens campus) and from top of many tall buildings on Washington Street.

It has a variety of restaurants; all kinds; Cuban, Mexican, Middle Eastern, Spanish, Portuguese, French, German, Greek, Chinese, Japanese, Thai and much more.

Hoboken is also known as ‘Bartown’ because of the huge range of lounges and bars in just one square mile.

QATAR AIRWAYS' EXCLUSIVE GLOBAL OFFERS FOR PREMIUM PASSENGERS Qatar Airways is inviting passengers to experience Premium travel ‘like never before’, with a range of exclusive offers for on Business and Economy Class travel bookings from Tuesday 30 April to Monday 6 May 2019. Plan your next incredible adventure to one of Qatar Airways 160 global gateways and take advantage of savings of up to 30% on Business Class fares, as well as up to 25% on Economy Class fares. Privilege Club members can also earn double Qpoints on all Premium bookings. Qatar Airways Chief Commercial Officer Simon Talling-Smith, said: “As the ‘World’s Best Business Class’, Qatar Airways prides itself on providing our Premium passengers with an unforgettable journey from start to finish. Qatar Airways offers unparalleled comfort to its Premium passengers, whether travelling for business or leisure, including

by T NH DESK spacious seating.”

TRAVEL AND HOSPITALITY | MAY 2019

23

TnH May 2019_Layout 1 5/4/2019 8:11 PM Page 24

24

NEWS

JORDAN: an ultimate family destination

e beauty of Jordan lies in its mountains and beaches, castles and ancient churches, the urbanity of its people, and the richness of its culture which makes

it the ideal place for a family vacation!

Jordan is well- known for the warmth and friendliness of its people. Anywhere and everywhere you go, you will always find someone to assist you. Jordanians have always been eager to open their door and welcome visitors to experience their remarkable country.

Jordan caters to the vacationer who likes to combine a visit to an ancient site with a relaxing swim – so both the aspects are well

taken care of. e activities and tourist locations make Jordan a country wellsuited for tourism. From visiting the ancient site of Petra; camping in Wadi Rum; snorkeling in the Red sea; floating in the Dead Sea; mountain climbing in Wadi Mujib; to just shopping; these are just a glimpse of the complete set

of activities available in Jordan. e country is blessed with a fantastic climate all year around, with Autumn and spring being especially pleasant to visit. Jordan is an easy country to explore and get close to fill you up with the experienced that will both personal and

by TNH DESK rewarding.

GNTO spearheads 2019's '100 years of Bauhaus' campaign Destination Germany continues to be one of the most sought aer travel destinations for Indians travelling aboard. e country witnessed 921123 Visitor overnights in 2018 making for a 8.1% growth. Owing to this steady growth, e German National Tourist Office (GNTO), India forecasts a 6%-8% growth in visitor overnights for the year 2019.

With experiential travel becoming the most sought aer genre in leisure travel. e GNTO in 2019 promotes its worldwide campaign on the 'Centenary of the foundation of the legendary Bauhaus movement in Weimar.' Romit eophilus, Director for India, e German National Tourist Office, said that the Bauhaus is a lively school of ideas and a field of experimenting in the free and applied arts, design, architecture and educational methods. "e famous Bauhaus art school opened in Weimar in 1919, and during its short

TRAVEL AND HOSPITALITY | MAY 2019

lifespan it moved to Dessau and then to Berlin. e architecture, art and design that was created there is still revered around the world to this day. To mark the centenary, Destination Germany is inviting culturally minded travellers to explore the birthplace of Modernism," he added.

by TNH DESK

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 25

OPINION

DRIVEN BY TECHNOLOGY, INDIA'S TRAVEL INDUSTRY HAS COME A LONG WAY

By Rahul Chauhan

India, which has the second fastest growing economy in the world after China in terms of GDP, has become a popular business market for online tourism and travel. The country also having the third largest number of internet users after China and U.S, has started using online booking of travel plans more frequently due to its convenience. The etravel industry contributes to a majority of 88% growth of the Indian ecommerce industry.

Until about two decades ago, a typical Indian traveller would primarily visit pilgrimage destinations, and the only sources for travel planning were references from friends and family, travel magazines

and travel agents. That has changed significantly now with a sharp rise in the growth of tourists.

From 1997 to 2016, the number of domestic tourist visits grew by 10 times — from close to 160 million to 1,614 million, as per Market Research and Statistics by Ministry of Tourism. The statistics further reveal that foreign tourist arrivals also grew 5.5 million in 1997 to nearly 25 million in 2016.

The one big change that has happened is that a majority of travel planning and booking now takes place online.

The primary market drivers are the increased spending power of the people, growing internet and credit card penetration, governmental initia-

tive to spread tourism, emergence of new online segments and the much anticipated growth in civil aviation market. The major short term restraints in the upcoming trends are the low operating margins and the non-reliability of offline partners. Other factors that require attention are the limited penetration of the service to the urban areas, payment processing issues, cultural barriers and lack of customer willingness, poor industry practices and insufficient tech infrastructure.

The Online Travel Market is estimated to garner $1,091 billion by 2022, registering a CAGR of 11.1% during the forecast period 2016-2022. Online travel providers aim to ease travel planning and bookings for travelers.

The online travel market is driven by quick and convenient flight and hotel

bookings, rise in customers’ trust in online payment, and ability to compare various available travel options. Nowadays, market players are extensively offering travel services through mobile websites and apps, as it is one of the most preferred mediums of travel bookings, particularly among the young professionals Online travel portals successfully provide a 360 degree virtual tour apart from audio tours, photographs, video reviews and video blogs either put by regular travelers or by the travel agency itself.

The write is Founder & CEO of RoomsXpert

TRAVEL AND HOSPITALITY | MAY 2019

25

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 26

26

NEWS

ANDAZ DELHI LAUNCHES SOUL PANTRY Andaz Delhi recently launched its latest restaurant - Soul Pantry, a unique destination specializing in nutritional flatbreads, healthy bowls, fruit & yoghurt-based beverages and an indigenous

coffee programme.

With a story rooted in the sustainable sourcing of native grains and seasonal local ingredients, the Soul Pantry experience will allow guests to indulge in flatbreads which are highly nutritional and paired with locally sourced toppings with a wide range of options like avocado, chickpeas, sumac, burrata etc.

In addition to the sumptuous vegetarian and non-vegetarian offerings, Soul Pantry also serves a selection of Dessert Flatbreads to satiate those with a sweet tooth. The flatbreads are available in three sizes, and guests can choose their dough from healthy grains from across the country - Amaranth (Uttarakhand), Finger Millet or Ragi (Tamil Nadu), Buckwheat (Arunachal Pradesh),

PREFERRED HOTELS WELCOMES 25 NEW MEMBER HOTELS

TRAVEL AND HOSPITALITY | MAY 2019

Barley (Ladakh), and glutenfree Rice.

Some of the highlights of the menu are the fresh burrata and arugula oil topping, avocado humus with crispy chickpea and fresh mint & sumac, pork belly & barbecue sauce, susegado with chorizo and belkot cheese, Mangalore prawn &

by T NH DESK curry leaves.

Preferred Hotels & Resorts recently announced that it has added 25 new member hotels to its global portfolio between January 1 to March 31,2019. From iconic heritage buildings in the cosmopolitan cities of Sydney and London to contemporary beachfront luxury in New Jersey, these exciting new properties deliver authentic, one-of-a-kind experiencesthat embody the spirit of independent travel and capture the essence of #ThePreferredLife.

New member highlights include: The Fullerton Hotel Sydney, The Hotel Kitano Tokyo, Fortune Park JP Celestial, Bengaluru, India, Sea Containers London, Narcissus Hotel & Residences, Riyadh, Saudi Arabia, Hotel

by T NH DESK Henri, New York.

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 27

NEWS

NIYO INTRODUCES FIRST-EVER TRAVEL CARD WITH ZERO FOREX MARK-UP NiYO, the new-age digital banking solutions provider for salaried employees, has launched NiYO Global Travel Card, which is the first-ever forex card with ‘zero forex mark-up’. Travellers, using this card, will not pay any currency exchange premium and international transaction fees – unlike a regular forex card.

The card is supported by a cuttingedge mobile app, which gives users the ability to lock and unlock either the full card or a payment channel anytime, anyby T NH DESK where in the world.

CWT SECURES CYBER ESSENTIALS CERTIFICATION CWT, the B2B4E travel management platform, has secured a UK Cyber Essentials certification. is UK Government-backed scheme is designed to protect organizations and their data against a wide range of cyber attacks.

“Compliance with this scheme highlights our strong commitment to cyber security,” said Harshal Mehta, CWT’s Chief Information Security Officer. “Various laws around the world, like the EU’s General Data Protection Regulation (GDPR), mandate tough standards for data security. is certification marks another important milestone for CWT’s security program which already includes PCI DSS and SOC certifications, and it shows our clients how seriously we take our duty to protect their data.” e UK Government worked with the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF) to develop Cyber Essentials, a set of basic technical controls to help organizations protect themselves against common online security threats. e full scheme, launched on 5 June 2014, is backed by UK industry bodies, including the Federation of Small Businesses, the CBI and

by T NH DESK various insurers.

EMAAR'S AMAZING SUMMER OFFERS FOR DUBAI Summer is on the way and it’s time to start making those holiday plans. Look no further as Emaar Hospitality Group has rolled out spectacular summer offers to share the joy of the sunny season. e hospitality and leisure business of Emaar Properties PJSC, the developer of Burj Khalifa, e Dubai Mall and other tourist attractions, is offering exceptional summer stay packages with up to three free nights at the premium luxury Address Hotels + Resorts, and the upscale lifestyle Vida Hotels and Resorts. Exclusive summer rates are also available at Rove Hotels, the midscale contemporary hotel brand developed as a joint venture between Emaar Properties and Meraas.

At all hotels under Address Hotels + Resorts and Vida Hotels and Resorts, guests who join the Emaar loyalty programme U By Emaar for free, can enjoy unbeatable offers such as pay for two nights and stay for three; pay for four nights and stay for six; and pay for six nights and stay for nine.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

27

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 28

28

NEWS

OFFERS SPECIAL FARES ON BUSINESS CLASS FOR INDIA

It’s time to schedule your travel for 2019 with Etihad Airways as the national airline of the United Arab Emirates is offering special prices on Business Class for guests travelling from India to all destinations in the United States, Europe and Canada.

Choose Etihad Airways for your journeys this year and avail these fabulous fares applicable for travel between 1 May and 10 December 2019, for bookings made by 3 May 2019. Fares to the United States start at INR 1,67,872, Europe at INR 1,18,057 and Canada at INR 2,08,012. These discounted prices give travellers yet another reason to enjoy Etihad Airways’ excellent connectivity to the American cities of New York, Los Angeles, Chicago and Washington D.C as well as popular cities in Europe, including London, Paris, Rome and Amsterdam.

Guests flying with Etihad Airways through Abu Dhabi can enjoy a free stopover in the capital of the UAE and experience its impressive architecture, striking beaches and desert landscapes.

As part of a landmark global promotion launched by Etihad Airways earlier this month, the airline is offering two free nights of hotel accommodation where guests can choose from a range of 15 hotels located across the city. This is applicable on journeys between now

by T NH DESK and 15 July 2019.

Snorkelling with the Sharks

Sharjah has picturesque mountain ranges over-looking crystal blue waters speckled with volcanic looking close-to-shore-islands.

A short way off the east coast of Sharjah, lies a small rocky island that boasts of sandy beaches perfect for colourful aquatic life for snorkeling.

Shark Island is an idyllic spot for swimming and sunbathing.

Schools of fish, anemones and sea turtles make it a treat for snorkellers, while divers flock here for the beautiful rock formations teeming with moray eels, rays and Arabian angelfish. You can take a small boat to the island, where there are shacks on the beach to rent snorkels, fins and masks. Local dive centres can organise day trips and equipment rental for scuba divers. It’s also a lovely spot

by T NH DESK for a beach picnic.

TRAVEL AND HOSPITALITY | MAY 2019

JASPER HOTEL REPRESENTATION EXPANDS HIS SERVICES IN INDIA

Jasper Hotel representation (jasperhotels.in) has been incorporated in year 2012 by Sanjay Thakur. He is always looking forward to start his own venture in the ever-growing travel and tourism industry, and has strong believe in securing new business opportunities for individual hotels from his extended years of experience in sales for international hotel brands in India. At present, the firm is servicing 14 hotels from commercial sales/revenue front with strong foot hold in Himachal and South India; majority of the hotels fall in amidst of the scenic views. With the Joining of Sanjeev Kumar, early this year as a partner to this venture, the firm is looking forward to expand his sales & marketing services and add new hotels to cater too.

Sanjeev is primarily overlooking marketing and expansion strategies for the firm and extending their existing bouquet of services: Strategically conceptualize result based sales strategies (targeting key accounts for the hotels); 360 digital and marketing support; PR support and media buying, Sponsorship during key forums content writing for the press release and profiling and loyalty programs.

by TNH DESK

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 29

NEWS

CLARKS INN DEBUTS IN CHHATTISGARH Clarks Inn Suites, Raipur opens doors for guests. e 52-key property is located in close proximity to the Raipur Airport.

Clarks Inn Group of Hotels, one of South Asia’s biggest and fastest growing hotel companies has announced its entry to Chhattisgarh with the opening of 52-key Clarks Inn Suites, Raipur, in the state capital. e 52-key property was recently inaugurated by the Chhattisgarh Chief Minister Bhupesh Baghel at a glittering function attended by senior Cabinet Ministers from Government of Chhattisgarh, Tamradhwaj Sahu, TS Singh Deo, among others. e hotel boasts of city-centre location in close proximity to the Raipur Airport. e latest addition marks Clarks Inn’soperational debut in Chhattisgarh. e property exudes old world charm with its heritage style architecture and offers the latest in amenities

“We are absolutely ecstatic to announce the newest addition, Clarks Inn Suites Raipur, to our fast growing portfolio. We expect this property to be the most sought-after hospitality address of Raipur and will also strive hard to leverage our presence here to put Raipur and Chhattisgarh on the tourism map of the country.”

and world-class guest services. Apart from huge event space for corporates and for social occasions, the property also boasts of several F&B outlets, lounge and bar, health club, spa and more.

Commenting on the latest addition, S N Srivastava, President & Co-founder, Clarks Inn Group of Hotels, said, “We are absolutely ecstatic to announce the newest addition, Clarks Inn Suites Raipur, to our fastgrowing portfolio. We are particularly thrilled to debut in the fast-growing hospitality market of Chhattisgarh

S N Srivastava President & Co-founder, Clarks Inn Group of Hotels

with such a wonderful and top-of-the-line hotel property. We expect this property to be the most sought-aer hospitality address of Raipur and will also strive hard to leverage our presence here to put Raipur and Chhattisgarh on the tourism map of the country.”

Furthermore, he said,

“Clarks Inn Group of Hotels has made giant strides as a hospitality chain and has emerged as one of the most admired and fastest growing hotel companies in South Asia region. Today, we have established our presence in over 20 states of India and Nepal with a slew of developments to unfold in various parts of the country and overseas in the South Asia and ASEAN region in the coming months.”

by TNH DESK

MakeMyTrip acquires majority stake in Quest2Travel.com MakeMyTrip has acquired a majority shareholding interest in Mumbai based ‘Quest 2 Travel.com India Private Limited’ (“Q2T”), an internet based corporate travel management company. rough Q2T’s enterprise soware, large corporate clients are able to manage their end-to-end employee travel needs on a real-time basis, in a transparent and secure

manner. Its online booking platform offers the entire workflow of travel procurement, including an employee’s travel request approval, corporate policy compliant online booking, invoice generation, expense management, reimbursement and final invoice settlement. Q2T has been enhancing its platform to meet the requirements of corporate clients for the past sev-

eral years and serves some of India’s well-known and large corporates including Tata Motors, Aditya Birla Group, Times Group, HDFC Ergo and ermax. Deep Kalra, Founder & Group CEO, MakeMyTrip Limited said, “is investment will help us extend our service offerings to large corporates for their travel requirements.

by T NH DESK

Deep Kalra Founder & Group CEO, MakeMyTrip

TRAVEL AND HOSPITALITY | MAY 2019

29

TnH May 2019_Layout 1 5/4/2019 8:12 PM Page 30

30

NEWS

ETIHAD’S PLASTIC FREE FLIGHT LANDED IN BRISBANE ON EARTH DAY

Etihad Airways has become is the first airline in the region to operate a flight without any single-use plastics on board, in a bid to raise awareness of the effects of plastic pollution. Flight EY484 landed in Brisbane on 22 April – Earth Day. The milestone flight is part of Etihad’s ongoing commitment to the environment, to go beyond Earth Day celebrations, and pledge to reduce single-use plastic usage by 80 per centnot just in-flight, but across the entire organisationby the end of 2022.

Etihad identified over 95 single-use plastic products are used across its aircraft cabins. Once removed from the Earth Day flight, Etihad prevented over 50 kilograms of plastics from being landfilled.

Guests on board enjoyed replacement products including sustainable amenity kits, award-winning eco-thread blankets made out of recycled plastic bottles, tablet toothpaste and edible coffee cups while children were treated to eco-plush toys.

As a result of planning the Earth Day flight, Etihad additionally committed to remove up to20 per cent of the single-use plastic items onboard by 1 June 2019. By the end of this year, Etihad will have removed 100 tonnes of single-use plastics from its

by T NH DESK inflight service.

TIME HOTELS TO OPEN FIVE NEW PROPERTIES IN MIDDLE EAST IN 2019 e UAE-headquartered TIME Hotels is set to announce plans to open five new properties across the Middle East during 2019 – as it targets 35 properties by 2025. e properties, which will see the growth and launch of existing as well as new TIME Hotel brands to key territories throughout the region, was unveiled during Arabian Travel Market 2019, which took place at Dubai World Trade Mohamed Awadalla Centre from 28 April – 1 May. Mohamed Awadalla, CEO TIME Hotels, said: “Our pipeline of hotels and residences meet the demands of multiple value-driven markets by offering a high-quality experience right across all of our branded properties. “We currently have 15 properties in operation across the UAE and wider GCC with new additions in Dubai, Sharjah and Saudi Arabia scheduled for this year as well as extending our presence to Egypt - further supporting our strategic business plan to increase our total portfolio to 35 properties across the Middle

by T NH DESK East by the end of 2025.”

TRAVEL AND HOSPITALITY | MAY 2019

The Kingsbury, Colombo reopens its doors for visitors

e recent events in Colombo have been disturbing, however, e Kingsbury hotel’s passion to serve its valued guests remains resilient in the face of these challenging times. “e Kingsbury empathizes with all innocent victims of this senseless destruction and our hearts go out to the grieving families of all those affected. During the aermath of the tragic events, our team has been focused on taking care of guests and team members around the clock with available resources in the midst of much adversity. We have done our maximum to ensure the safety and well-being of the guests and employees. In spite of adversity and great odds, we feel it our duty to restore normalcy,” said e Kingsbury hotel. It has started welcoming visitors from the 25th of April 2019.

Hotel accommodation, Banquets and Restaurants (Yue Chuan, CÉ LA VI, Kings Bar) will be functional to serve our clientele and it is equipped to serve you with even more passion and determination, epitomizing the true Kingsbury spirit. e hotel reassures its guests that security has been strengthened and is fully geared to meet any eventualities in coordination with the state authorities. is includes enhanced security at the premises and the periphery of

by T NH DESK the hotel.

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 31

NEWS

The free Abu Dhabi stopover promotion is available for bookings online through etihad.com or via a travel agent from 10 April to 15 June 2019, for flights between 21 April and 15 July 2019.

A FREE-GETAWAY IN ABU DHABI WITH ETIHAD AIRWAYS Etihad Airways is inviting travellers flying through Abu Dhabi to enjoy a free stopover in the capital of the UAE, as part of a landmark global promotion launched recently.

Abu Dhabi is a vibrant and diverse city offering visitors the chance to explore cultural highlights, impressive architecture, world-class theme parks as well as striking beaches and desert landscapes. The city appeals to solo travelers and couples in search of unique travel experiences as well as families looking to create extraordinary memories with children, making it the perfect destination for a holiday within a holiday.

Etihad Airwaysis offering two free nightsof hotel accommodation in Abu Dhabi for all guests booking flights to and from all Etihad destinations via Abu Dhabi.

Guests can choose from a range of 15 hotels located across the city including the five-star Intercontinental Abu Dhabi and Dusit Thani Abu Dhabi, as well asthe Courtyard by Marriott WTC, Crowne Plaza and Radisson Blu. The free Abu Dhabi stopover promotion is available for bookings online through etihad.com or via a travel agent from 10April to 15 June 2019, for flights between 21 April

and 15 July 2019.

Guests can enjoy the stopover in Abu Dhabi with the new 48-hour free UAE transit visa. This transit visa, available up on arrival and applicable for guests with a confirmed onward journey, is free for the first 48 hours and extendable up to 96 hours at an extra cost. Abu Dhabi visitors can experience cultural masterpieces and architectural highlights including Sheikh Zayed Grand Mosque, Louvre Abu Dhabi and the newly opened Presidential Palace Qasr Al Watan.

Tourists seeking nature can escape to the beautiful sand dunes of the Arabian desert, or find calm on the pristine coastline and beautiful beaches surrounding Abu Dhabi island. Adrenalin-seeking adventurers can revel in the thrills of the city’s theme parks including the intense G-force experienced on Ferrari World’s roller-coasters, as well as the rides and attractions at Yas Waterworld and Warner Bros World.

Unforgettable desert safari expeditions,

a myriad of world-class golf courses and an exceptional range of local and international dining experiences ensures there is something for everyone.

The advantage of a stopover goes beyond creating two holiday experiences out of one and can also support with combating jetlag. Global travellers on long-haul journeys will benefit from adjusting to the time zone along their journey, arriving at their final destination feeling more refreshed.

Etihad guests booking online should select a multi-city flight and will be directed to the stopover booking page once the booking is confirmed. Guests then have the option to choose a hotel package with one of the many hotel partners operating this promotion.

by TNH DESK

TRAVEL AND HOSPITALITY | MAY 2019

31

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 32

32

REVIEW

LANGKAWI AT MERITUS

EXPERIENCE THE THRILL OF

Meritus Pelangi Beach Resort & Spa, Langkawi is the ultimate choice for an enriching travel experience that will remain etched in the minds of luxury travellers for a long time.

By Swaati Chaudhury

F

or luxury-seekers taking a trip to the much-loved destination of Langkawi and looking for off-beat and memorable experiences, head straight to Meritus Pelangi Beach Resort & Spa, a fivestar property on the shores of Cenang beach also known as Pantai Cenang in Kedah. Spread over 35 acres of land area, Meritus Pelangi Beach Resort & Spa from the house of Singapore-based Meritus Hotels and Resorts has been one of the premier luxury haunts in the island getaway of Langkawi that opened its doors way back in 1989. Mandarin Orchard Singapore has been the flagship of Meritus Hotels and in the contemporary age, Meritus has evolved as a renowned Asian hospitality brand. e luxury hospitality group is at a proximal distance of 4.9 km from Langkawi International Airport and tempts tens of thousands of global visitors from across the globe. e property overlooking the Straits of Malacca throws up surprises for travellers with its magical mix of sun, sea and sand.

I had made a round of Meritus Pelangi Beach Resort & Spa, Langkawi during my sporadic visits to Malaysia. A chance to stay in the

TRAVEL AND HOSPITALITY | MAY 2019

luxury property for a couple of days recently took my breath away for its heart-warming hospitality and picture-postcard views. e luxury hospitality group is best defined as a traditional Malay rustic hotel, wellfurnished with 355 spacious rooms of which there is a cluster of 122 beachfront chalets with balconies. ere are pool type chalets with two picturesque swimming polls, 10 banquets and two restaurants called Spice Market and CBA with alfresco dining facilities on Cenang beach.

CBA has a live music band for guests. One can get a glimpse of Rebak Island from the hotel. ere is an exotic Pelangi spa offering Malaysian therapies that would invigorate your body. e property has wheelchair accessibilities for visitors with special needs.

I stayed in one of these beachfront chalets and enjoyed catching wonderful glimpses of the beach, not to mention of the sunrise and sunset in the midst of swaying palm trees. ere are a plethora of activities for kids. e hotel provides a lot of outdoor games like squash, tennis, archery, mini golf and bicycle rentals. One can get to view tourists engage in water sports on Cenang beach.

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 33

REVIEW VERDICT

For those who have a penchant to experience the magic of sun, sea and sand and enjoy tropical landscape in the midst of traditional, rustic Malay ambience, there’s nothing better than Meritus Pelangi Beach Resort & Spa in Langkawi.

e hotel has the plush Meritus Club designed for its esteemed guests and the menu on offer deserves mention. e beach resort of Langkawi has a number of luxury hospitality groups but one wonders what makes Meritus Pelangi Beach Resort stand apart from others. According to Kirin Pancha, Executive Assistant Manager, Meritus Pelangi Beach Resort & Spa, “We have a long, white sandy beach stretching up to 1.2 km that forms

the USP of our property. Our traditional Malay wooden chalets are the highpoints of our hotel. We have a lot of master chef activities. Our chef engages MICE travellers with indoor activities like rustling up dishes. e chef has done a lot of innovation on Indian cuisine. We do not enter into any competition with other hospitality properties but would certainly prefer to be apart from others.” is property has been in the Indian market over the past couple of years. It is into hosting two Indian weddings every year.

Pancha said, “We are looking for a large number of wedding groups to arrive in our hotel. We have the maximum number of travellers from European countries.

Nearly 10 per cent of our tourists fly down from India."

Address: Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang, 07000 Langkawi, Kedah, Malaysia.

Website: www.meritushotels.com

TRAVEL AND HOSPITALITY | MAY 2019

33

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 34

34

BITE CORNER

By Swaati Chaudhury

Fine dining on the banks of Ganges The dining experience at Reflections surrounded in greenery comes with a bonus offering the best cuisine in the midst of Colonial ambience.

HARIYALI MACCHI TIKKA

TRAVEL AND HOSPITALITY | MAY 2019

E

ver heard of fine dining set up housed in a stunning fort on the banks of the river Ganges? Well, it may sound straight from any fiction but once you head to Raichak, around 52 km south of Kolkata, the adage- “Seeing is believing� comes right.

Sprawling over 100 acres of land area, Raichak on the Ganges- a flagship hospitality brand is an integrated, luxury destination comprising boutique resort, speciality food outlets and spa. The most intrinsic part of the resort is The Fort Raichak that has Reflections, the 22year-old all-day dining outlet.

I was quite excited at the opportunity to visit the plush country resort and with heightened anticipation; I proceeded to the resort on the day before Holi and it was my premier venture to the property. No doubt, the spectacular property overlooking the Ganges is a welcome solace from the madding crowd of the metros and provides some soul-stirring views of the river. The entrance of Reflections is well-lit and the 98-seater multi-cuisine restaurant that began its journey way back in 1997 has its interiors imparting a Colonial outlook. In order to satiate my hunger pangs, I settled there to relish some yummy meal. The restaurant is into serving both Indian and Continental delicacies. I began the lunch with the appetizer- Parmesan Pudding served with roasted tomato basil soup. Non-vegetarians can take their pick from Sea Food Tiramisu.

The food outlet has more number of vegetarian options and there are nine dishes in the main course. Before moving to the mains, I decided to savour some unusual kebabs on offer and I was offered a platter full

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 35

BITE CORNER

BHUTTE DA KEBAB

of kebabs from North Western Frontier Province, much to my delight. My taste buds were enamoured savouring Bhutte Da Kebab, a typical Punjabi delight and Peshawari Subz Ki Shami with a colourful salad. There was Bharme Aloo Pathohari that has potatoes stuffed with cottage cheese, vegetables, dried plums and pine nuts. Some of the other kebabs offered were Multani Paneer Tikki and Khile Phool Ka Kebab. I took time out to gorge on kebabs and was soaking in sights of the tranquil river Ganges that forms the highpoint of the food outlet.

I soon moved on to the main course comprising spicy Vegetable Biryani that comes with yoghurt, Dum Aloo and Raita. There were a lot of options in the non-vegetarian section including Free Range Chicken and Hariyali Machhi Tikka that comprises mint and yoghurt with marinated chunks of Basa fish prepared in Tandoor based on Punjabi style of cooking. The fish chunks are put in skewers, grilled and displayed on the table.

Sammya Majumder, Executive Chef, Raichak on the Ganges commented, “Some

BHARME ALOO POTHOHARI VERDICT:

At Reflections, contemporary Indian gastronomic delights are served with a Colonial touch. The menu is in sync with the ambience. Visitors can enjoy their fine dining experience in silence with mesmerizing views of the river Ganges.

of our signature creations are Parmesan Pudding, Sea Food Tiramisu and Raaj Kachori Chaat with Kathal (jackfruit) relish.

Our vegetarian kebab platter and Smoked Daal Makhni move fast at our outlet.”

Regarding the profile of visitors dining at Reflections, Majumdar also informed, “Our customers are mostly corporate groups, MICE and leisure travellers. For those who look forward to spending their outdoors holidaying, drop into our resort.

We also have wedding groups coming to our resort on the banks of river Ganges.”

Since no meal is complete without sweet

treats, I decided to have some Continental desserts like the amazing Monte Carlomouth-watering cake served in layers of ice cream and Rearranged Philadelphia Cheese Cake. To top it all, I ended my lunch with Indian sweet delights like hot Gulab Jamun served with Butter Scotch ice cream.

The food outlet has buffet offerings on every weekend depending upon the footfall of visitors.

Rating

Food: 3.5/5 Service: 4/5 Ambience: 4/5 Food for two: ` 1,800 approximately plus taxes

Address: Reflections,

The Fort Raichak, Raichak (Singhalgunjabad), South 24 Paraganas, West Bengal- 743368 Phone: (033) 40404040 Website: https://raichakonganges.com/

TRAVEL AND HOSPITALITY | MAY 2019

35

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 36

36

NEWS

Etihad Airways launches a new economy experience Etihad Airways has unveiled a major Economy transformation programme starting with the cabin upgrade and refurbishment of23 narrowbody Airbus A320 and A321 aircra. e retrofit programme, which includes new personalised wireless streaming entertainment to smartphone and tablet devices,is scheduled for completion in August this year. e airline is also introducing new and improved Economy dining concept on all its flights as part of a wider programme of enhancements to its inflight catering.

Etihad introduced the new developments at Arabian Travel Market, together with a new advertising campaign, ‘Go Your Own Way’, using Fleetwood Mac’s anthemic classic as its soundtrack. As part of the airline’s overall ‘Choose Well’ brand platform, the campaign will drive greater awareness of Etihad’s commitment to providing its guests with greater control, choice and value by personalising their travel experiences.

Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Etihad has always been a challenger brand, shaping the future of travel as the market constantly changes.

We are bringing leadership and innovation to Economy travel which we have long established in our award-winning, First, Business and e Residence cabins.

“As part of our ‘Choose Well’ promise, we are empowering our guests with

TRAVEL AND HOSPITALITY | MAY 2019

more control of their travel experiences, through onboard digital transformation, improved choice and redesigned cabins and products.

“As a leading full-service airline, Etihad is adapting to meet the specific needs and requirements of all travellers, providing more of what they really want to enjoy inflight. is not only delivers greater choice and personalisation, it also ensures we continue to provide a superior, commercially doable and sustainable service offering.”

Relax Your Own Way – Complete Narrow-body Cabin Upgrade Etihad is progressively upgrading the Economy cabins of its narrow-body fleet of Airbus A320 and A321 aircra. ese are used mainly on short-haul regional services, and further afield to 38 Etihad gateways within five hours of flight from Abu Dhabi. e airline is in-

stalling modern and refreshed cabins featuring ergonomic Extra-spatial Design seats by UK based Acro, a world-leading innovator in aircra seat manufacturing. e next-generation seats, which will maintain comfortable ‘living space’ in the seat area, and provide increased knee room, are cleverly designed around the guest’s digital devices with

fast-charging USB points and an adjustable phone and tablet holder. e first stage of enhancements to the Economy experience began in 2017 withnew seating options such as Neighbour-Free Seats, Economy Space, and Preferred Seats introduced on the wide-body fleet.

by T NH DESK

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 37

NEWS

OCEANIA CRUISES INTRODUCES NEW PLANT-BASED CUISINE

Oceania Cruises, a leading culinary- and destination-focused cruise line in the world, unveiled the most extensive and creative plant-based menus at sea as their latest OceaniaNEXT innovation. Remaining at the forefront of culinary development, the cruise line is featuring more than 200 new healthy menu selections. The new menu offerings are in addition to the line’s already acclaimed vegetarian and Canyon Ranch Healthy Living selections and were developed

by Oceania Cruises’ culinary leadership team in concert with world-renowned chef, culinary instructor, and author Christophe Berg. The range of cuisines includes Italian, Greek, Middle Eastern, Korean, Thai, Vietnamese, Mexican, Italian, Malaysian, and more. There are healthy Power Bowls and Poke Bowls, hearty pastas and pad Thai, light and refreshing salads and soups. by TNH DESK

DISCOVER ALL FAMILY-FRIENDLY FEATURES OF ATLANTIS, THE PALM Family trips always make for great adventures, especially with the idea of staying in an all-inclusive hotel and entertainment destination such as Atlantis, The Palm. The iconic oceanfront luxury resort and the most sought after five-star hotel in Dubai offers families the perfect getaway to the city and makes a vacation more magical. From kids’ and teens’ clubs to thrilling water park attractions, Atlantis Dubai offers exceptional entertainment while providing an unparalleled stay experience.

by T NH DESK

BEST OF THE BEST - NEW ZEALAND LAUNCHES NEW VISITOR EXPERIENCE AWARDS Seven exceptional visitor experience operators have been celebrated at the inaugural Qualmark 100% Pure New Zealand Experience Awards. The Awards recognise excellence in sustainable visitor experiences and were presented at New Zealand’s Parliament recently by Minister of Tourism, Hon. Kelvin Davis.

“The 2019 Qualmark 100% Pure New Zealand Experience Award recipients are some of New Zealand’s top visitor experiences, living and breathing sustainability and ensuring their communities reap the benefits of their success,” says Qualmark

by TNH DESK General Manager, Gregg Anderson.

M o ro c c o Wi n s B e st Stand D e s i g n At AT M 2 01 9

The Moroccan National Provincial Tourist Office has been adjudged the Best Stand Design for its authentic representation of a typical Moroccan house at Arabian Travel Market 2019.

Reproducing elements of both a ‘riad’ and a ‘dar’, the Moroccan stand featured a traditional townhouse with pink walls, a courtyard and a fountain,while EXPO 2020 was highly commended for its colourful and engaging stand.

The awards also covered Best Stand for Doing Business; Best Stand within the Travel Tech Show at ATM; Best Stand Feature; Best Stand Personnel; and People’s Choice Award.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

37

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 38

VIETNAM: A RISING STAR OF GLOBAL TOURISM In an exclusive interview with TnH, H.E. Phạm Sanh Châu, Ambassador of Vietnam to India, highlighted Vietnam as a most favoured destination for international tourists as this country could offer visitors everything they need.

Phạm Sanh Châu Ambassador of Vietnam to India

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 39

D I P L O M AT ’ S C O R N E R

By Prem Kumar

Q

How long have you been in India as the ambassador of your country? How are you working to deepen the bilateral relations between the two countries?

My tour of duty in India has been nearly 7 months. I am very happy and proud to be the Vietnamese Ambassador to India and my tenure is significant as Vietnam and India are enjoying a Comprehensive Strategic Partnership. e India-Vietnam relationship has a very solid foundation, deeply rooted in history, maintained by mutual political trust between the two countries on the basis of convergence of strategic interests and cooperative potentials. My mission is to deepen this strategic relationship and to bring our bond to a new level.

Q

What are the key tourist attractions in your country? How unique is Vietnam as a tourist destination?

Vietnam is becoming a major favourite tourist destination in the world. With over 3000 kilometres of coastline, tranquil beaches, dynamic growing cities, mountainous highlands, and diverse cultural and historic sites, Vietnam’s tourism industry continues to rank amongst the fastest-growing tourist destinations in the world.

Destinations like Ha Long Bay, Da Nang, Hue, Hoi An, Nha Trang, Da Lat, Mui Ne, Phu Quoc, and Ho Chi Minh City are popular with numerous places of interest which are appealing to tourists around the world. Notably, Vietnam is known as a safe destination with friendly,

© Fränk Weber / LFT

Our country is a tourist’s paradise and this paradise offers an array of options for Indians to do in Vietnam. Vietnam has many things to offer Indian tourists like the world’s best sandy beaches, an abundance of Indian culture reflected in their numerous temples and many Indian restaurants.

hospitable people. In addition, the tourism industry could satisfy any visitors’ demand for shopping, entertainment, cuisine exploration, wedding, honeymoon and conference participation.

Q

Also share some interesting facts about tourism in your country?

Vietnam was recently named as the ‘Asia’s Leading Destination’ for the first time at 2018 World Travel Awards. Since 2010, the number of international tourists has grown three-fold from 5 million to more than 15 million in 2018. In 2019, the tourism industry targets to welcome 18 million international visitors. Tourism is expected to contribute 10 per cent to its GDP by 2020 when Vietnam hopes to get 20 million foreign visitors and earn $35 billion in tourism revenues.

Q

How important is India as a tourist market for Vietnam? Currently how many Indians are visiting Vietnam per year?

Around 1 lakh of Indian tourists travelled to Vietnam in 2018. e number is estimated to increase in the coming years.

However, the figure remained modest compared to the potential of tourism between Vietnam and India, as the two nations have enjoyed friendship, cultural and civilizational linkage for thousands of years, with various ancient Champa towers and temples in Quang Nam province. Meanwhile, India welcomes approximately 30,000 Vietnamese tourists every year, most of whom make pilgrimages to the Buddhist holy land and visit cultural and heritage sites of India.

Promoting tourism is a focus of the

TRAVEL AND HOSPITALITY | MAY 2019

39

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 40

D I P L O M AT ’ S C O R N E R

40

Embassy’s economic diplomatic activities.

India’s large population with 400-500 million people in the middle class, the country’s increasing number of holidaymakers choosing overseas destinations is one of advantage for our tourism promotion activities. Vietnam should be listed as a not-to-miss destination since it is home to an array of world heritages, relic sites, and natural beauty. Besides, we also aim to promote Vietnam as a destination for golfers and wedding organizers.

Q

What would be your advice for Indians planning to visit Vietnam?

What are the attractions in your country you think Indians should visit?

As I mentioned, our country is a tourist’s paradise and this paradise offers an array of options for Indians to do in Vietnam.

Vietnam has many things to offer Indian tourists like the world’s best sandy beaches, an abundance of Indian culture reflected in their numerous temples and many Indian restaurants. Many must-see destinations should not be missed when traveling to Vietnam as Ha Long Bay, Trang An Site, Mekong Delta. And importantly, do not forget to shop in our huge shopping malls in Ho Chi Minh City and Hanoi Capital and try the delicious Pho and the steaming hot Vietnamese Coffee which we also serve at our canteen of the Embassy every Friday at lunch time. Before going to Vietnam you can explore Vietnamese authentic cuisine at Viet Nom Restaurant in Gurgaon.

Q

How is the visa process for Indians?

It is simple. For Indian nationals to apply for our tourist visa, they simply need a passport and one photocopy of passport, one application form with a photograph attached the itinerary of flight and booking of the hotel. ey could submit for visa application at our Embassy at 20

Kautilya Marg, Chanakyapuri, New Delhi or through Embassy’ s Website. For the normal process, the visa is granted aer three working days

Q

How is air-connectivity between the two countries?

Both Vietnamese and Indian people would like to see non-stop flights between the two countries. It would be a pillar in ‘Act East Policy’ of India. Since I took charge here, I have tried my best to actualise the air connectivity and our efforts seem to be paying off. In the next few months Indigo plans to open direct flight Kolkata – Hanoi and New Delhi – Hanoi. I am also working for a good flight time slot for Vietjet so she can fly very soon too. Once we have direct air connectivity, tourism will explode.

Q

Finally, what do you like the most about India?

India is treating me very well and beyond my expectations. I like the Indian hospitality and friendliness the most. I am also enjoying Indian cultural diversity and beautiful landscape. I have been to 15 States and Territories and will hopefully be able to travel to all 29 States and most of Territories of India. For me this is truly the land of miracles!

TRAVEL AND HOSPITALITY | MAY 2019

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 41

NEWS

TRAVEL LIKE A LOCAL IN EUROPE! EURAIL IS OFFERING PERMANENT REDUCTION OF UP TO 37% IN PRICES ON ALL PASSES INCLUDING GLOBAL AND ONE COUNTRY PASS.

As the Indian traveller starts to plan their international travel this year, Eurail renews its commitment towards making travel in Europe more memorable and fun. To mark its 60th anniversary this year, Eurail Pass, the most flexible train travel pass, announces up to 37 per cent permanent reduction in prices on all passes with more convenient travel options on offer for travellers from India and globally.

India being the third largest market in Asia, Eurail offers bespoke experiences and showcases a simplified portfolio of Passes, with specific product and pricing

changes, tailored to suit every traveller. With a Eurail Pass, travellers have the freedom to choose their own track and plan their itinerary to explore the best of Europe’s cities and landscapes.

Eurail Global Pass gives travellers the perfect opportunity to become acquainted with the diversity and culture of Europe, with a list of 31 countries to choose from and numerous

destinations, including Great Britain, FYR Macedonia and Lithuania, most recently included in the list of countries accessible via the Global Pass. e Eurail One Country Pass, otherwise, is the go-to option for those looking forward to exploring their favourite European country from top to bottom, and see it all up close, from the big cities to the hidden gems.

by TNH DESK

AKARYN HOTEL GROUP LAUNCHES RESORTS IN INDONESIA & VIETNAM AKARYN Hotel Group is spreading its wings and moving into international markets for the first time, with the launch of its pioneering hospitality brands in Indonesia and Vietnam.

In the coming months, two of the group’s much-loved hotel concepts will make their international debuts. Aleenta, the original barefoot luxury brand that first launched in ailand in 2004, will be introduced to Bali, Indonesia’s “Island of the Gods”, and akyra, the trend-setting boutique brand, will arrive in Hoi An, the UNESCO World Heritage-listed port town in central

Vietnam. Aleenta Retreat Bali will be a spiritual sanctuary in the island’s mountainous north, an hour’s drive from Ubud. Designed in a classical low-rise Balinese style, this serene wellness retreat will feel a million miles away from the busy tourist resorts in the island’s south. Nestled in the lush, jungle-clad hills, this exquisite hideaway will allow guests to relax and reconnect with each other in paradise. e 50 rooms will be large and luxurious, whilst also exuding authenticity and being equipped with the latest amenities.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2019

41

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 42

42

NEWS

Harbour Plaza Hotels & Resorts Roadshow in India Hong Kong’s largest hotel group’s sales team was in the country for a week’s sales & promotional activities meeting and engaging customers to bring them the latest updates as well as future development of the group. During this week, from April 8 -12, their sales representatives met up with more than 200 customers from corporations, professional conference organizers and travel agencies in Mumbai and Delhi. This time, delegates of this sales mission were from Harbour Grand Kowloon, Harbour Plaza Metropolis, Kowloon Harbour Front, Harbour Plaza 8 Degrees and Harbour Plaza Resort City.

“India is a key market for our hotels in Hong Kong. We like to bring to our business partner the latest updates and de-

velopment of our group which include the recently renovated Harbour Grand Kowloon lobby with the ‘Prisms of light’ – a chandelier of 150,000 pieces Swarovski crystals. In the third quarter of this year, a new tower extension of the hotel with 360 brand new guest rooms and suites, all with a panoramic view of either the city or the harbour, will be opened. This will bring the total room inventory to close to 1,000, becoming one of the biggest 5 star hotels in Hong Kong”, said Priyanka, Director of Nijhawan Group, GSA for Harbour Plaza

THE ST. REGIS DOHA OPENS ‘THE BOLLETTIERI EXPERIENCE’ TENNIS CENTER

Staying true to its mission of being a trendsetter in the hospitality industry in Qatar, the finest address in Qatar, The St. Regis Doha has opened one of the most prestigious Tennis Centres in Doha ‘The Bollettieri Experience’, in collaboration with tennis legend ‘Nick Bollettieri’. The Bollettieri Experience Tennis Center aspires to become Doha’s finest Tennis Center and the leading sporting center for tennis programs that specializes in developing local talents and boosting the image of Qatar’s proficiency in tennis. The center’s unparalleled facilities and tennis programs are designed to maximize the players’ growth and efficiency under the supervision of worldclass tennis coaches from USA. Bollettieri’s tennis programs will focus on young children who are looking to start their journey, juniors competing at international level, along with recreational

by T NH DESK tennis players.

TRAVEL AND HOSPITALITY | MAY 2019

Hotels & Resorts in India.

“We’re opening this fall a brand new hotel, which will bring the group’s total room inventory in the city to more than 9300 rooms. Hotel Alexandra, with 840 guest rooms, is well located at the North Point harbour front.

by TNH DESK

THE BLEND OF GOLF AND ADVENTURE IN MAURITIUS

For outbound Indian tourists craving to experience the feeling of “home away from home” and practice golf in worldrenowned golf courses, the island destination of Mauritius is the best bet.

For the island destination of Mauritius, tourism is booming and forms the third pillar of Mauritian economy. The current year marks the golden jubilee celebration of the country’s independence and Mauritius Tourism Promotion Authority (MTPA) is stressing a lot on golf, MICE and wedding segments in the Indian travel trade.

Vijaye Haulder, Acting Director, MTPA informed, “We are striving to bring more number of direct flights from across the world in order to make the destination highly accessible. There are 11 professional golf courses of global standard with fascinating landscapes providing breathtaking views. Golf lovers can get to play golf and combine other leisure activities. In the wedding segment, the hospitality groups hosted six big Indian weddings last year.”

There are some novel offerings from the house of MTPA in the ongoing year. Haulder said, “The new attractions like Ebony forest at Chamarel were opened last year and recent adventure activities have been included at Casela Park. India is a robust market for Mauritius that is best known as a luxury honeymoon destination. Air Mauritius has direct flights from Mumbai, New Delhi, Bengaluru and Chennai with a code share agreement with domestic airlines.

by T NH DESK

TnH May 2019_Layout 1 5/4/2019 8:13 PM Page 43

NEWS

OYO LIFE NOW LIVE IN TOKYO WITH 1000+ KEYS

GOING 'THE EXTRA MILLENNIUM MILE'

OYO Technology & Hospitality Company, Japan, the joint venture between OYO - South Asia’s largest, and the world’s fastest growing chain of hotels, homes and quality spaces - and Yahoo

Global hospitality group, Millennium Hotels and Resorts (MHR), recently launched The Extra Millennium Mile – an all-encompassing MICE offering created around its Singapore and Southeast Asia properties, designed for meeting planners who want their events to ‘go the extra mile’. The campaign adopts two key value-added initiatives: by bringing authentic local culture into the meeting experience in each of its four key Singapore hotels; while across its wider Southeast Asia portfolio – introducing more personalised benefits that enhance the touch points that truly matter.

by TNH DESK

Japan Corporation (“Yahoo!

JAPAN”) recently announced that OYO LIFE will now be available to customers across Tokyo. Geared to provide a hassle-free, tech-driven, upgraded living experience at an affordable price, OYO LIFE goes live with over 1000 keys across Tokyo. Within days of the announcement of the service, the company has already received

Senthil Gopinath to be ICCA's next CEO

ICCA’s Board of Directors has selected Senthil Gopinath to serve as the organisation’s new CEO. As per ICCA by-laws, the Board made the selection in a closed-vote process, with Gopinath winning by majority vote. He will begin the new role in April 2019.

“Senthil brings the qualities that we most need in a leader ICCA President James Rees and new ICCA CEO Senthil Gopinath at this juncture,” said James Rees, ICCA President and Executive Director of ExCeL London. years spent working within ICCA member or“Throughout his career, he has demonstrated ganisations. He joined the ICCA team in 2016 not only that he can establish a vision, but also as Regional Director of ICCA Middle East chart the tactical path to reach that vision, al(ME). In that role, he has forged new relationways working from a solid foundation of opera- ships with regional governments and industry tional and financial expertise.” partners, and grown ICCA ME membership by Gopinath’s career in the meetings travel inmore than 80 percent. dustry spans more than 20 years, with 18

by T NH DESK

over 11,000+ pre-registrations and has become extremely popular amidst students and young professionals, touching an occupancy of over 114% at the time of launch itself. “We are really excited to announce that OYO LIFE is now live in Tokyo. OYO LIFE is focused on creating unique living experiences for the Japanese citizens, students, and young professionals, looking for good quality affordable accommodations,” said Ritesh Agarwal, CEO & Founder, OYO Hotels and Homes. Tokyo is the world’s largest and most populous metropolitan city and presents immense possibilities for the sharing economy. More broadly, Japan is a strong representation of the world’s largest housing rental markets.

by TNH DESK

TRAVEL AND HOSPITALITY | MAY 2019

43

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 44

44

AROUND THE WORLD

POPULAR FESTIVALS AROUND THE WORLD TO LOOK FOR IN JUNE 2019

HARO WINE FESTIVAL June 29, 2019 Location: Haro, Spain

This is well-known as wine pouring festival that forms an annual summer event in the town of Haro lying in La Rioja region of Spain. The festival involves pouring of wine at each other on St. San Pedro’s day. The event takes off with a procession of old and young masses carrying bottles of red wine in the morning hours. The procession is initiated by the Mayor of the town and it winds through the town followed by a mass at the Hermitage of San Felices de Bilibio.

MEADOWS IN THE MOUNTAINS June 6 - 9, 2019 Location: Bulgaria

For those who are lucky enough to make a trip to the picturesque Rhodope Mountains of Bulgaria, there’s nothing better than catching breathtaking glimpses of sunrise over the mountain. Meadows in the Mountains enjoy the reputation of being the most exotic music festival in the world. This festival serves as an inspiration of music and arts adventure and is truly for those who would like to break free from the monotony of life and prefer the wilderness of the Bulgarian community. One should not miss out on the spectacular views of sunrise over Rhodope Mountains.

TRAVEL AND HOSPITALITY | MAY 2019

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 45

AROUND THE WORLD

BERGENFEST June 12- 15, 2019 Location: Bergen, Norway

This is incidentally the most reputed multigenre music festival in Norway that started around 25 years ago. In contemporary age, Bergenfest has emerged as a four-day annual music event in the country. The music festival has evolved over the years and has widened its focus bringing together all forms of music including rock to pop and hip hop et al. The festival takes place in the hub of Bergen in the historic quarter of Bergenhus Fort at the UNESCO listed World Heritage Site of Bryggen.

Saga Dawa

June 8- 26, 2019 Location: Gangtok, Sikkim

Shimla Summer Festival

One of the leading and significant festivals of the Himalayan state of Sikkim, Saga Dawa is celebrated by the disciples of Mahayana Buddhism. The essence of the festival is to commemorate the birth, the attainment of enlightenment and salvation of Lord Buddha. For all prospective travellers interested to take a glimpse into the vibrant Buddhist culture, the festival provides a platform to watch the religious ceremonies and street processions. There is reading of the holy textures and butter lamps are lighted up during the entire month.

June 2-7, 2019 Location: Shimla, Himachal Pradesh

The colourful five-day celebration marks with great fervour in Shimla ever since it began way back in 1960. The festival takes off with a large number of men and women folks singing, dancing and praying to the almighty for the golden harvest. The highpoints of the festival are folk dances, food festival, flower show, ice skating festival and a local film festival. There are musical performances by celebrities.

TRAVEL AND HOSPITALITY | MAY 2019

45

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 46

46

NEWS

Leisure Hotels Group announces Heli Char Dham Yatra Leisure Hotels Group, a leading hospitality player in northern India, has announced a special ‘Heli Char Dham Yatra’ for Pilgrims this year.

Nestled amidst the mighty, blue-green, snow-capped Himalayan peaks in Uttarakhand, Char Dham comprises of the four sacred Hindu sites –Yamunotri, Gangotri, Kedarnath, and Badrinath. This pilgrimage tour includes 5 Nights/6Days of entire Char Dham Darshan By Helicopter, VIP visits to Shrines & Temples, accommodation at respective locations in The Char Dham Camps & luxury Resorts (owned by Leisure Hotels Group), meals, Shuttle Service to Kedarnath, Poni/Palki services, Priority Darshan, special arrangements for Puja and much more.

While making the announcement, Vibhas Prasad, Director, Leisure Hotels Group said, “The Chardham Yatra, by Leisure Hotels is a luxurious experience not only limited to the spiritual journey to these holy sites, but also our camps

amidst the vistas of Uttarakhand's rich landscapes are ideal to make ones journey experience for many lifetimes.”

Leisure Hotels Group is the only hospitality brand in Uttarakhand which offers luxury accommodation facility in all the four Dhams. The journey will start Rishikesh with the stay at ‘The Aloha on the Ganges’, followed by the Helipad transfers to Yamunotri – Gangotri – Kedarnath – Badrinath – Rishikesh (Back) – Dehradun(Airport Drop).

by T NH DESK

NIRVANA SAROVAR PORTICO OPENS IN GORAKHPUR Sarovar Hotels recently opened Nirvana Sarovar Portico in Gorakhpur, Uttar Pradesh. The new property is located in the heart of the city and business center of Gorakhpur and strategically positioned 15 minutes away from the airport, giving express connectivity to and from city and to all city’s business and entertainment zone. It’s a contemporary hotel in the upper mid-scale segment. The

TRAVEL AND HOSPITALITY | MAY 2019

hotel has 67 thoughtfully designed rooms including suites, with all modern amenities complemented with warm, attentive and personalized services.

The hotel features also includes conferencing and banquet spaces and facilities for up to 350 guests, wellequipped fitness center, 24 hours In-room dining, and free hi-speed Wi-Fi .Guests can savour a delightful meal at

the hotel’s multi cuisine restaurant ‘Dine 551’. The city has lot to offer to its traveller as it’s situated in the foothills of Himalayan Shiva-

lik range. It’s also a getaway to Nepal and lies in close proximity to Kushinagar and Lumbini for the Buddhist

by TNH DESK Pilgrimers.

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 47

NEWS

‘DINNER ON US’ WITH

Stay at Emaar Hospitality Group’s hotels in Dubai and enjoy a lavish complimentary three-course dinner every night of your stay Exceptional hospitality, picture

HOSPITALITY perfect locations and award-winning restaurants define your stay with Emaar Hospitality Group, the leisure subsidiary of global developer Emaar Properties. And now, guests staying at Emaar Hospitality

Group’s hotels can enjoy complimentary three-course dinners every night of their stay.

‘Dinner on us’ is valid at all hotels under the premium luxury Address Hotels + Resorts and upscale lifestyle Vida Hotels and Resorts in Dubai. Guests can choose from over 30 restaurants that welcome them to a world of epicurean exploration – ranging from fine dining to casual bites at award-winning restaurants and lounges. From premium steaks to international buffets, all the restaurants will take diners on a culinary adventure.

Emaar Hospitality Group’s new ‘Dinner on us’ offer is designed to deliver guests more value for their money while assuring them an exceptional lifestyle experience at Dubai’s most-sought after hotels. A team of award-winning chefs, and warm and attentive service will ensure that the dining experience is satisfying in every way.

by TNH DESK

Saudi tourism sector worth over $70 billion in 2019 Saudi Arabia’s travel and tourism sector is expected to contribute $70.9 billion (SAR 263.1 billion) in total to the country’s GDP in 2019, according todata from the World Travel and Tourism Council, as exhibitors prepare to showcase what the Kingdom has to offer at this year’s Arabian Travel Market (ATM), which is being held at the Dubai World Trade Centre from 28 April – 1

May 2019.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “At ATM, we are witnessing this growth first hand with the total number of delegates arriving from Saudi Arabia increasing 42% between 2017 and 2018, while 33% of delegates, exhibitors and attendees were interested in doing business with

by TNH DESK the Kingdom.

Danielle Curtis Exhibition Director ME, Arabian Travel Market

TRAVEL AND HOSPITALITY | MAY 2019

47

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 48

48

MOVING ON

APPOINTMENTS OF THE MONTH

1 2 ankuSh nIJhaWan

Co-Chairman, FICCI Travel Technology Committee The Federation of Indian Chambers of Commerce and Industry (FICCI) has appointed ankush nijhawan, Managing Director of nijhawan Group of Companies, as the CoChairman of its Travel Technology Committee.

Vp - Operations, hotels Division, ITC hotels anil Chadha, earlier Vice president South & General Manager – ITC Grand Chola, Chennai has moved to Delhi and, ITC hotels has been appointed as Vice president - Operations, hotels Division.

3 4 STephen D'SOuza

GM, hotel Four points by Sheraton, Vashi Stephen D'souza has been appointed as the new General Manager of hotel Four points by Sheraton, Vashi. he has been working in the hospitality business for more than 18 years and will lead Four points by Sheraton to its continuing success.

TRAVEL AND HOSPITALITY | MAY 2019

anIl ChaDha

Saurabh Thakur

Director of Operations, JW Marriott Chandigarh JW Marriott Chandigarh has appointed Saurabh Thakur as the new Director of Operations for its property. In this role, Saurabh will be assisting the General Manager in overseeing the operations of the hotel.

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 49

MOVING ON

5 6 TK murThy

Director of Operations, Clarks Inn Group of hotels TK murthy has been appointed as the Director - Operations at Clarks Inn Group of hotels. a certified hotel administrator and a Fellow member of the Institute of hospitality -uK, murthy brings in an overall experience of over three decades with leading hotels in India and the middle East.

7

ChEF amIT Kumar DaSh

Executive Chef, The Westin Pune Koregaon Park Chef amit has been appointed as the Executive Chef at The Westin Pune Koregaon Park. With over13 years of experience in the hospitality industry, he brings with him passion, energy and expertise in the F&B department.

ShImOmura Kazuya

head Chef, megu, The Leela Palace New Delhi The Leela Palace New Delhi has appointed Shimomura Kazuya as the new head Chef of the award-winning modern Japanese restaurant megu.

Chef Shimomura is set to bring intense excitement to discerning diners at megu.

8

Jaya Kumar K

VP & mD, Sabre Global Development Center, Bangalore, India Sabre Corporation has appointed Jaya Kumar K as Vice President & managing Director, Sabre Global Development Center in Bangalore, reaffirming its commitment to transforming the future of travel and strengthening Sabre’s presence in India.

TRAVEL AND HOSPITALITY | MAY 2019

49

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 50

50

NEWS

FRANKFINN FELICITATED FOR OUTSTANDING CONTRIBUTION

THE TAJ MAHAL PALACE, MUMBAI RANKS NO. 1 The iconic Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2019-2020 by TrustYou; the world’s largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.

Speaking on the recognition, Taljinder Singh, Area Director, Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai said, “The Taj Mahal Palacehas been synonymous with the city of Mumbai since 1903.

For 115 years, ‘The Taj’, as she is fondly called, has constantly reinvented herself with passion, graciousness and excellence.Thehotel has been a purveyor of true Indian warmth and hospitality to the world.

The patronage and love of our guests, is what has brought us the honour and we are very humbled with this recognition. It is a testament to the dedication and commitment of the entire team as they continuously strive to deby TNH DESK light our guests.”

TRAVEL AND HOSPITALITY | MAY 2019

Frankfinn Institute of Air Hostess Training was recently felicitated for its ‘Outstanding Contribution in Cabin Crew Training’ by PHD Chamber of Commerce and Industry at the PHD House, New Delhi. is felicitation is a recognition of the Quality Training being provided by Frankfinn Institute of Air Hostess Training through its Institutes spread Pan India

by TNH DESK including the smaller cities.

CLUB MAHINDRA RECOGNIZED ‘MOST POPULAR RESORT CHAIN’ Mahindra Holidays has won the prestigious ‘Most Popular Resort Chain’ award at the recent Times Travel Awards. It was received by Mr. Kavinder Singh, CEO & Managing Director, Mahindra Holidays and Resorts India Ltd at a ceremony in New Delhi attended by a host of dignitaries including Amitabh Kant, CEO, NITI Aayog and 15 Consul Generals from

by TNH DESK various countries.

IN BRIEF

Sarovar Hotels enters Indore Sarovar Hotels & Resorts’ aggressive growth continues with the hotel group announcing the signing of a new hotel in the most populous and largest city of Madhya Pradesh, Indore. One of the fastest growing hotel chains in India with over 80 operational hotels across 50 destinations in India and Africa, the group has signed Sarovar Portico with 88 rooms including suites in Indore. e city is known for its interesting culture and rich historic importance.

Sarovar's new property in Delhi- NCR Sarovar Hotels and Resorts further expands its portfolio in Delhi- NCR region with the signing of yet another project in Ghaziabad. e place is known as the “Gateway to Uttar Pradesh” and an emerging hub for various industries, upscale shopping malls and foremost educational institutions. Sarovar Portico upon completion in 2021 will have 52 tastefully designed rooms including suites.

Travelport partners with Hong Kong International Airport Travelport has announced a new agreement with Airport Authority Hong Kong (AA) to promote themulti-modal connectivity services at Hong Kong International Airport (HKIA) to travel buyers in Asia, Europe and North America.

by T NH DESK

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 51

TnH May 2019_Layout 1 5/4/2019 8:14 PM Page 52

DL (ND)-11/6167/2017-18-19 | DATE OF POSTING: 5-6 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH