Travel and Hospitality (TnH) - February 2020

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FROM THE EDITOR

FOCUS ON CONSERVATION A WELCOME STEP

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar GM - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com

Printed, published and owned by Srishti Rai. Printed at Naveen Printers, F-11 B, Okhla Industrial Area, Ph-1, New Delhi-110020, and published at C-4, 2nd Floor, Community Center, Safdarjung Development Area, Opp Main IIT Ga te, New Delhi-110016; Editor: SRISHTI RAI

In a shift from the past, the Union Budget has given due consideration to the subject of conservation, considered critical for preserving the country's archaeological and cultural heritage, so far neglected.

Since coming into power for the first time in May 2014, PM Narendra Modi-led NDA Government has been working to develop the country's many ancient sites as iconic tourist destinations besides other steps to promote tourism.

This is for the first time that his government has shifted its focus to the issue of conservation. Finance Minister Nirmala Sitharaman in her budget presented on 1st February announced that an Indian Institute of Heritage and Conservation (IIHC) would be set up with an objective to develop trained manpower for the conservation of archaeological and cultural heritage.

The country's rich archaeological heritage has suffered an enormous loss due to the apathy of policy-makers and agencies such as Archeological Survey of India (ASI) and others tasked to conserve and maintain our archaeological heritage.

We have lost hundreds of invaluable archaeological sites and relics of the ancient era due to lack of awareness among masses and neglect on the part of the concerned authorities.

The Budget 2020-21 has a strong imprint of the cultural agenda of the ruling party BJP. Other than the proposal to establish an Institute of Heritage & Conservation, the Budget for the next financial year contains more provisions for conservation. The annual financial statement of the Government for the next FY has proposed to develop 5 archaeological sites as iconic sites which will also have onsite museums. The five sites selected to establish museums are Rakhigarhi in Haryana, Hastinapur in UP, Dholavira in Gujarat, Sivasagar in Assam and Adichanallur in Tamil Nadu. The Budget has also proposed to set up a maritime museum at Lothal, a historical port in the state of Gujarat. Budgetary allocations for ministries of culture and tourism have also been enhanced significantly. In this issue, our cover story (page 18) has analyzed the Budget from a tourism perspective, also incorporating comments of players of the travel and tourism industry; most of them have welcomed the Budget.

In another key area, VFS Global has been continuously strengthening its customer services by enhancing its operation. In an interview, VFS Global's Chief Marketing Officer, Belson Coutinho said that customers today are highly empowered and they seek differentiated services. Read the interview on page 14.

Moreover, we have compiled plenty of relevant news and articles for you to read and benefit from.

Enjoy Reading!

Srishti Rai Editor

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NEWS N EWS

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MP Tourism announces 'Namaste Orchha' festival 27

N EWS

Where tourism and nature conservation go hand in hand 30

N EWS

Make the most of the long weekends this year

FEBRUARY 2020 33

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N EWS

NEWS

Travel trends for Boomers, Gen X, Y & Z in focus at ATM 38

NEWS

Penang conducts roadshow in India to attract MICE business 42

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NEWS

The Westin Kolkata Rajarhat unveils speciality restaurant Nori

NEWS

Casa Italia hosts art exhibition in India

‘Mauritius is a symbol of elegance, luxury and quality, a place for rejuvenation’

HIGHLIGHTS 14

18 COVER STORY

INTERVIEW

‘Customers today are highly empowered, seek differentiated service’ 18

COVER STORY

Budget 2020-21: Focus on heritage and conservation 34

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BITE CORNER

Quintessential regional favours at Mynt 40

FE ATURE

Top 10 things to see at Expo 2020 Dubai 44

AROUND THE WORLD

Popular festivals around the world to look for in March 2020

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NEWS

YU HOTEL BRINGS RESTAURANTS NOAA & SPICE MANTRAA TO INDIA Located on the bustling street of Candolim just a short distance from the famed beaches of Goa, YU Hotel is the latest entrant to the coastal holiday state.

The 32 room hotel designed in warm hues draws inspiration from

elements which are unique to the seaside location. YU Hotel offers just the right mix of comfort, luxury and excitement synonymous with Goa. Located in the tourist hub of the state, YU Hotel is an ideal boutique

hotel for travellers with a taste for style and elegance. Guests can indulge themselves with fine cuisine and a relaxing experience at the wellness centre which includes jacuzzi baths, gym and therapies at the spa.

YU hotel threw open its doors with the launch of two of its signature international restaurants Noaa and Spice Mantraa in India. Having

carved a niche for itself with its diverse culinary offeringsin Bali, Noaa and Spice Mantraa have now expanded its reach to Goa. International Chef Richard, Celebrity Chef Shailendra Kekade and Chef Sanjay Kotianhave specially curated the menu for the two international restaurants keeping in mind the need of today’s discerning travellers.

by TNH DESK

AVANI TO DEBUT IN KENYA WITH AVANI NAIROBI SUITES Avani Hotels & Resorts (www.avanihotels.com) has announced the expansion of its footprint into East Africa with the signing of the first Avani property in Kenya. The Avani Nairobi Suites is currently under development

by Fedha Group, one of Kenya’s leading real estate developers.

Scheduled to open by the end of 2020, the new-build 15-storey property will further strengthen the Avani brand’s presence in Africa, alongside its existing properties in Botswana, Namibia, Zambia, Mozambique and Lesotho. The all-suite property will be located in the heart of Westlands, a prime business and leisure district of Nairobi, with direct access to an array of multi-national corporations, restaurants and bars all just a 40-minute drive from Jomo Kenyatta International Airport.

Avani Nairobi Suites will offer 120 keys, comprising of 90 one-bedroom, 20 two-bedroom and 10 three-bedroom serviced apartments. Designed

by Beglin Woods Architects, the suites will offer floor-to-ceiling windows and private terraces boasting cityscape views. Sizes will range from 100

LEMON TREE DEBUTS IN RISHIKESH WITH LEMON TREE PREMIER square metres for the one-bedroom, up to 200 square metres for the duplex three-bedroom units and will perfectly cater to a mix of leisure, corporate and extended stay guests.

Long and short stay guests at Avani Nairobi Suites will be able to enjoy evening drinks at the rooftop bar overlooking the city skyline, as well as international dining at the restaurant.

Lemon Tree Hotels marked its entry into Rishikesh with the launch of the 65 room hotel – Lemon Tree Premier, Rishikesh. Located on the banks of the holy Ganges, Lemon Tree Premier, Rishikesh is an expansive aesthetically designed resort with a private Ghat. Strategically situated just 30 minutes from Jolly Grant Airport, this landscaped retreat offers alluring views of the River Ganges and Ganga Beach, as well as the foothills of the Himalayan sub-belt.

The resort features 65 well-appointed rooms and suites, which combine understated elegance and old world charm with modern amenities and

by TNH DESK facilities.

by T NH DESK

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NEWS

TRAVEL TRENDS THAT WILL DRIVE TRAVEL IN 2020 Thomas Cook (India) has released its list of travel trends for the year 2020, basis feedback received from over 2700 respondents across India. With travel continuing to fuel aspirations of Indian consumers, Thomas Cook India shares the trends that will drive travel during the year.

Over 67% of India’s working professionals, millennials and solo travellers have indicated their desire to go tech-free and maintain a healthy balance. 2020 will hence see Indians opting for digital detox holidays, selecting destinations with limited/zero network connectivity. With 2020 offering 21 extended weekends, 66% of Indian travellers are choosing multiple micro-cations/bite-size breaks- a clear shift from one long annual vacation. Indians are smartly taking leave to combine it with public holidays and create an extended/ smart weekend getaway.

By extending an official trip by 3-5 days, 56% of India’s business travellers are keen to convert them into quick holidays. For India’s cash rich, but time poor corporates, biz-cations also offer valuable family time- by flying them in post meetings for a bonding experience.

For Indians faced with the increased demands work, family and social life, especially working mothers, 2020 is slated to see a growth of 18% for ‘me-cations’ - planned around unique interests/passions, learning new skills or self-disby T NH DESK covery.

Alliance Air connects Bhubaneswar and Varanasi under UDAN Taking the next plunge in boosting the regional aerial connectivity in India, Alliance Air, a wholly-owned subsidiary of Air India has commenced the direct daily flight operations from Bhubaneswar to Varanasi under the RCS-UDAN (Regional Connectivity Scheme – Ude Desh Ka Aam Nagrik) of Government of India. e first flight under the UDAN scheme was flagged off on 27th April 2017 by the Prime Minister of India, henceforth the commencement of the Bhubaneswar- Varanasi route marks another milestone achieved by the Ministry of Civil Aviation (MoCA) with 250th route being operationalised under the RCS – UDAN scheme.

Recently, Alliance Air also started direct daily flight operations on 27th Jan 2020 on the Kolkata-Jharsuguda route under the RCS-UDAN. Alliance Air was awarded the BhubaneswarVaranasi route in the UDAN 3 bidding process, making it the 58th route commenced under the RCS-UDAN scheme by the airline. Due to the presence of a large number of temples and the auspicious ghats of the river Ganga, people from all over the

by TNH DESK country travel frequently to Varanasi.

IHCL delivers its strongest quarterly financial performance

The Indian Hotels Company Limited (IHCL) has reported its consolidated and standalone financials for the third quarter and nine months ending December 31st, 2019. Financials reported for 2019/20 are in line with the new accounting lease standards (Ind AS 116), effective April 1st, 2019.

Commenting on the performance, Puneet Chhatwal, MD & CEO, IHCL said, “IHCL delivered a PAT of `203 Crore and EBITDA

TRAVEL AND HOSPITALITY | FEBRUARY 2020

margins of 32.78% in the third quarter of this fiscal, representing our best performance in over a decade. In line with Aspiration 2022, the company reported seven consecutive quarters of consistent and sustained growth.

The re-imagined brand scape enabled us to add a record 24 hotels to the development pipeline. IHCL kept its promise of opening one hotel a month. It began 2020 with the opening of another magnificent palace – Taj

Fateh Prakash Palace in Udaipur.”

The company managed to reduce its debt levels further and reported a net debt to EBITDA ratio of 1.76,down from 2.11(as of FY18/19). Giridhar Sanjeevi, Executive VP & CFO, IHCL said, “This has been a good quarter on all parameters including debt reduction, asset management initiatives on sale of non-core assets, as well as higher

by TNH DESK cash flows.”

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NEWS

GENTING CRUISE LINES UNVEILS DREAM CRUISES’ INNOVATIVE ‘SPIKE’ VEHICLE AVANI AO NANG CLIFF KRABI RESORT OPENS IN THAILAND Avani Hotels & Resorts opened Avani Ao Nang Cliff Krabi Resort. The opening marks the brands first entry into Thailand’s resort town of Krabi, which will be followed with the opening of Avani+ Koh Lanta Resort later in the year.

Centrally located, Avani Ao Nang Cliff Krabi Resort boasts stunning views of limestone formations rising up from the Andaman Sea. Just steps away from local cafes and bars, as well as the ever-popular Ao Nang Night Market, visitors can immerse themselves in the bustling social scene while still being able to enjoy Ao Nang’s natural beauty.

The contemporary 178 guest rooms and villas reflect Krabi’ s natural landscape, and are designed to deliver a peaceful sleep experience.

by TNH DESK

Genting Cruise Lines has introduced the future of cruising with Global Dream, Dream Cruises’ first global class ship arriving in Asia in 2021, at this year’s South Asia Tourism and Travel Exchange (SATTE) trade expo in Delhi. Catering to India’s growing multi-generation travellers who are seeking new travel options, the 20-deck Global Dream will be the largest cruise ship in the world by passenger capacity, accommodating over 9,000 passengers across 2,350 cabins. The largest cruise ship to be built in Germany, Global Dream will benefit from the country’s vaunted reputation for the highest safety standards, build quality, speed, power and luxury finishes.

Guest of Honour, Prahalad Patel, Union Minister of State for Tourism & Culture, Government of India, unveiled the innovative ‘Spike’ vehicle of Global Dream’s Space Cruiser for the first time in South Asia at SATTE. Featuring a 300-metre track, the Space Cruiser will be the world’s longest

roller coaster at sea when Dream Cruises launches Global Dream in 2021 and will be one of the attractions at Dream Park at the Pier, the ships on board theme park. Perfect for the whole family, the 2-seater ‘Spike’ vehicle incorporates the latest in technology and interactive control, allowing riders to tailor their rollercoaster experience to their individual tastes.

“With India traditionally having larger extended families and the increasing trend of multi-generation travel in general, Dream Cruises’ fleet of cruise ships offers convenient multigeneration travel solutions through its current roster of Genting Dream, World Dream and Explorer Dream,” said Michael Goh, President of Dream Cruises & Head of International Sales,

by TNH DESK Genting Cruise Lines.

TRUJET'S DAILY OPERATIONS FROM BELAGAVI ON 3 ROUTES UNDER RCS-UDAN The Ministry of Civil Aviation commenced the daily flight operations from Belagavito Tirupati, Mysuru and Hyderabad route under the RCS-UDAN scheme of Government of India. TruJet was awarded the Belagavi-Tirupati-Belagavi-Mysuru-Belagavi-Hyderabad-Belagaviroutes under the RCS-UDAN-3 bidding process last year. The airline will be operating daily flights from Belagavi airport to Tirupati, Mysuru and Hyderabad respectively.

Due to the non-availability of direct flights from Belagavi to Tiru-

pati, Mysuru and Hyderabad, people had to travel long hour journey to any of the aforementioned destinations. Prior to the commencement of flight operations from the Belagavi, the natives had the option to travel 18 hours long journey by train or travel 15 hours by road to reach Hyderabad. Similarly, natives had to travel 14 hours by train or suffer 16 hours long road journey to reach Tirupati from Belagavi. Furthermore, to reach Mysuru from Belagavi people had to bear an 11 hour journey by road or travel 13 hours journey by train.

Now, natives can travel at ease to reach their desired destinations.

TruJet will operate 6 flights everyday & will deploy ATR 72(500), 72 seater luxury aircraft on this route. It currently operates 32 flights under RCS-UDAN, with the addition of Tirupati-Mysuru-Hyderabad there will be 38 flights

under the umbrella of TruJet. TruJet was awarded 12 new routes under UDAN 3. With the commencement of the BelagaviTirupati-Belagavi-Mysuru-BelagaviHyderabad-Belagavi, the Ministry of Civil Aviation has operationalized a total of 246 routes under

by TNH DESK RCS-UDAN.

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NEWS

AVANI LAUNCHES NEW-BUILD AVANI IBN BATTUTA DUBAI Avani Hotels & Resorts continues its dynamic expansion with the launch of its first new-build hotel in the Middle East region – Avani Ibn Battuta Dubai (www.avanihotels.com/ibn-battutadubai). Located adjacent to Ibn Battuta Mall and Ibn Battuta Metro Link, close to Dubai Marina and the site for upcoming Dubai Expo 2020, the new 360-key hotel was constructed by master developer Nakheel and opened its doors late last year.

Avani Ibn Battuta Dubai is a welcome oasis for both business and leisure guests. The hotel has three room types across its 18 storeys, with Avani Superior Rooms and

Avani Executive Rooms each offering 30 square metres of space and Avani Executive Rooms taking the upper floors of the property with expansive views. The stylish Avani Suites total 46 square metres, with a spacious lounge and dining area and a free-standing bathtub in the bathroom. Throughout the property, there is natural light in abundance, with the interior inspired by the ancient marine life that used to flourish in the seas that gave way to the UAE. The décor features soft blues, seafoam green, and gentle brown hues with subtle nautilus and coral motifs. This soothing mood continues through each guest room, comfortably outfitted

with every amenity, including universal and USB sockets to accommodate travellers from anywhere in the world.

The new hotel offers three different dining outlets. Pantry by Avani is a café conveniently located in the hotel’s main atrium lobby, ideal for a coffee or light bite. On the hotel’s third level Flavours, Kitchen

& Lounge offers all-day dining overlooking the pool and terrace.

With an indoor and outdoor dining area, the menu includes a selection of Arabic dishes and international favourites. On the outdoor terrace alongside the pool, Liquid serves a range of refreshing beverages and snacks, perfect to enjoy by the poolside.

by T NH DESK

AIR FRANCE-KLM LAUNCHES SUMMER SALE OFFERING FARES FOR 75 DESTINATIONS

SWISS NOW FLYING WITH A FULLY-REFURBISHED AIRBUS A340 FLEET SWISS concluded the cabin refurbishment programme for its Airbus A340 aircraft fleet in midJanuary. All five fleet members have now been provided with a totally new cabin and a new inflight entertainment system. As a result, SWISS now offers its passengers internet connectivity on board throughout its long-haul fleet.

Swiss International Air Lines (SWISS) has newly equipped the cabins of its five Airbus A340 aircraft with the First, Business and Economy Class seats which already feature on its Boeing 777s, together with a new inflight entertainment system that includes internet connectivity. Passengers also enjoy a new cabin lighting concept on

by TNH DESK the refurbished A340 fleet.

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Air France-KLM has announced its OH LALA and DREAM DEALS offering discounts in all cabins to over 75 destinations across Europe, North America and Central & South America. This sale is valid from immediate effect until 10th February 2020. Tickets can be purchased on www.airfrance.in and www.klm.com and via all other sales channels.

Arvin Alagh, Commercial Director, Indian Sub-Continent, Air France-KLM said, OH LALA and Dream Deals are the perfect offer for our customers to book their summer travel. We have of-

fers to suit a range of budgets and requirements to more than 75 destinations across our network. Customers can travel from any of our 3 Indian gateways; Delhi, Mumbai and Bengaluru and seamlessly connect to destinations across our global network.

Our customers can experience France and the Netherlands by combining their trip on Air France and KLM to experience the best of products and European Hubs; Paris Charles de Gaulle and Amsterdam Schiphol.”

by T NH DESK

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NEWS

MAKEMYTRIP JOIN HANDS WITH MP TOURISM TO PROMOTE HOMESTAYS AND TOURISM

Now tourists will be able to book Homestays in Madhya Pradesh through MakeMyTrip.

Madhya Pradesh Tourism Board (MPTB) today signed a Memorandum of Understanding(MoU) with MakeMyTrip Private Limited, India’s leading online travel company to promote tourism for both domestic and international travellers in Madhya Pradesh with a common motive to develop quality supply of Homestays in the state. The partnership is aimed at giving a boost to homestays available for travellers visiting the state. In order to promote domestic tourism, MakeMyTrip plans to tap lessexplored but high potential destinations in the state, along with native businesses aiming to elevate the local economy through homestays. All such properties in the area shall be listed under MakeMyTrip’s Alternative Accommodations category to promote the experience of rural way of life for travellers. With the increase in demand for immersive travel experiences and eco-tourism, there has been an exponential growth in home-sharing economy. This partnership will not only boost the earnings of micro-entrepreneurs but will also help

by TNH DESK tap the tourism potential in the state.

IndiGo launches direct flights from Kolkata to Doha and Dubai In a bid to create corridors of connectivity from the country, IndiGo has announced daily direct flights connecting Kolkata with Dubai and Doha, effective February 16 and March 01, 2020 respectively. Also known as the ‘City of Joy’, Kolkata witnessed the highest growth of 13.3% in foreign tourist arrivals (FTA) between April-December 2019, among all the metro cities in the country. ese flights will further strengthen connectivity from the city to the Middle-East and cater to the growing international traffic to and from Kolkata.

Flights for Gorakhpur-Prayagraj in UP IndiGo recently also launched a daily direct flight connecting Gorakhpur and Prayagraj, in-line with its vision of increasing point-to-point connectivity across Tier II and III cities. e airline will be exclusively operating these flights under the government’s Regional Connectivity Scheme (RCS) on its ATR fleet.

IndiGo currently operates daily non-stop flights connecting

by TNH DESK Gorakhpur with Delhi, Hyderabad and Kolkata.

ITDC organises a session on financial freedom for its women employees India Tourism Development Corporation (ITDC) recently organised an in-house training session for its women employees with an aim to empower them to take charge of their money and investments.

The session was inaugurated by Piyush Tiwari, Director, Commercial & Marketing, ITDC.

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Financial equality and independence are just important for women. Women not only need to keep a track of their own money but also need to have right investing skills rather than just relying on other family members. The session was conducted by SMFS, a financial consulting company in collaboration with Ashok Institute of

Hospitality and Tourism Management (AIH&TM), at Hotel Samrat New Delhi. The session was designed to cover health and term insurance plan, asset allocation and planning for

by TNH DESK financially secured future.

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NEWS

KOLKATA TO GET PORT MUSEUM & BIPLABI BHARAT Aimed to offer a major boost to tourism and break new grounds in employment, a host of projects have been kicked off in Kolkata.

To commemorate the 150th anniversary of Kolkata Port Trust, the premier port in the country, Prime Minister Narendra Modi was on a

two-day visit to the city and announced a slew of developmental projects. The Prime minister has offered Rs 500 crore to Kolkata Port Trust in order to set up a Port Museum, roll out Varanasi to Haldia cruise tourism and come up with a ship repairing facility. The Kolkata Port has been renamed as Shyama

Prasad Mukherjee Port.

The proposed Port Museum will preserve the history of the country’s oldest port that was visited by the Nobel Laureate, Rabindranath Tagore and Mahatma Gandhi. Development of cruise tourism from Haldia to Varanasi will offer an impetus to the riverine tourism of Kolkata that has a tremendous potential. He said that old ports in the country are being revamped and new ports are developed through Sagarmala project. He stressed on the need to develop water-based tourism in the country.

On this occasion, four renovated heritage monuments belonging to British India have been devoted to the nation including the Old Currency Building, the Belvedere House, the Metcalfe House and the Victoria Memorial Hall. He stated that plans are on to convert the Belvedere House into a world museum. During his two-day visit to the city, the PM The Prime Minister also inaugurated the Interactive Light and Sound show on the historic Howrah Bridge (Rabindra Setu) with the launch of a hologram.

by TNH DESK

THE FIRST OF ITS KIND EXHIBITION ON INDIAN HERITAGE IN DIGITAL SPACE Union Culture Minister Prahlad Singh Patel recently inaugurated the first of its kind special exhibition on Indian heritage in digital space. Use of technology in heritage can help to achieve better understanding of our heritage, said the minister.

The Union Minister of State for Culture and Tourism (IC), Prahlad Singh Patel launched a month long special exhibition titled Indian Heritage in Digital Space and a twoday long first international heritage symposium recently in New Delhi.

The exhibition was organized in collaboration with Indian Institute of Technology, Delhi. The exhibition will remain open for public till 15th February, 2020.

Speaking on the occasion

Prahlad Singh Patel said that visitors in this exhibition will be able to see the recreations of the sociocultural life and traditions of Hampi, architectural and conjectural reconstructions of several important structures and experience demystification of many murals. This is a good initiative, use of technology in heritage is very important but it should not be limited to research only, it should reach to people in such a way that they get a chance to know and understand the unseen aspects of heritage sites easily.

Patel further said that the Prime Minister always says that we have world class heritage and people from across the globe visit India to see our rich cultural and historical heritage. In such a situation, we

should introduce the history and features of these heritages through the use of technology. A person who comes to museum should be guided by use of technology so that it enriches their experience of the visit.

This special exhibition, first of its kind in India, has a major focus to display the latest interventions in the cultural heritage domain, that are being driven by cutting-edge technologies such as 3D fabrica-

tion, Artificial Intelligence, Augmented, Virtual and Mixed Reality, Holographic Projections and Projection Mapping etc. A special installation named ‘ViRaasat’, consisting of a scaled down 3D printed replica shall provide a mixed reality experience to visitors for selected monuments, using laser-scanning, 3D modelling and rendering, 3D printing, computer vision and spatial AR.

by T NH DESK

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NeWS

New Zealand welcomes Indians with a heartfelt Good Morning

Tourism New Zealand welcomes Indians with its new campaign creative and announces expansion of Tourism Industry Partnership for quicker visitor visa application processing.

In many cultures, light has been a symbol of consciousness and spiritual illumination. Indians have always followed the principle of how a new morning, brings a new hope, a new day, full of positivity and productivity.

Since ancient times, Indians are familiar with Surya Namaskar (salutation to the sun), a popular yoga asana which is known to express gratitude to the sun for sustaining life on this planet.

Similarly, New Zealand too celebrates mornings, and to signify this, Tourism New Zealand

launched its new global brand marketing campaign creative, ‘100% Pure Welcome – 100% Pure New Zealand’ in India.

Inspired by the fact that New Zealand is one of the first places to see the sunlight of a new day, Tourism New Zealand, as a part of 100% Pure Welcome – 100% Pure New Zealand, has released a content series with ‘Good Morning World’ messages shared by locals welcoming visitors from their favourite spots across the country. The campaign showcases what makes New Zealand unique as a holiday destination – the warm and friendly people, stunning landscapes and variety of things to do.

Venessa Chen, Regional Consumer Marketing Manager, Asia, Tourism New Zealand is excited

ISA TOURISM TO REPRESENT BUCCARA – THE PRIVATE COLLECTION IN INDIA The Private Collection, owners of a bouquet of luxury villas, castles and yachts in bespoke destinations; bring its unique and luxurious accommodation offerings to the Indian Outbound market by appointing ISA TOURISM PVT LTD (India Sales Associates, ISA) as its representation partner.

“With the growing number of discerning luxury travellers from India, it is important for us to have a local presence and provide better customer service to the travel partners. We believe that the dedicated team of ISA Tourism professionals is a great fit for us to get the outreach and to engage with luxury travel bookers” said Kashif Arif, Managing Director.

As we know, only the most beautiful properties in the world and the most bespoke luxury tripsare invited to the Traveller Made® network. Now BUCCARA, a private collection ofexclusive villas and

yachts, has also been listed, featuring Pezula Private Castle in Knysna, South Africa in the "Private Places" category. The addition of BUCCARA is an important endorsement and further confirmation how special Pezula Private Castle.

The Traveller Made listing is an important milestone for us and a clear signal that down-to-earth luxury is valued by the market, added Arif. Manas Sinha, Director of ISA Tourism said: “We are proud to be associated with BUCCARA – The Private Collection and to promote their bouquet of luxury properties in South Africa, Spain, Austria and private yachts in Spain. by T NH DESK

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to launch a campaign that shares a genuine insight into New Zealand’s offerings. “In Māori culture, dawn is a significant time of the day - every dawn, we celebrate life and new beginnings. With each morning, we acknowledge its potential.

The ‘Good Morning World’ content series, which is part of a global brand marketing initiative, aims to share the warmth of the people while showcasing the stunning landscape and activities visitors can enjoy. This content series is our own unique way to highlight the warm and welcom-

ing nature of our people. We want to encourage Indian travellers to visit the country as we open our hearts and homes to the world and welcome them to an unforgettable experience in New Zealand.”

To coincide with the brand launch, Tourism New Zealand and Immigration New Zealand together launched an extension of the Tourism Industry Partnership (TIP) Programme to facilitate faster processing of visitor visa applications for Indian leisure travellers.

by T NH DESK

THAILAND TAKING STRICT MEASURES TO PREVENT SPREAD OF CORONAVIRUS The Tourism Authority of Thailand (TAT) would like to affirm tourists and travellers in Thailand and around the world that Thai authorities are implementing strict measures to prevent the spread of 2019 novel coronavirus (2019-nCoV) in the country. Thailand is working with the World Health Organisation and other countries to further understand infections caused by this new coronavirus and to ensure that they are prevented and controlled so that travellers can travel worry-free around the country.

There is no outbreak of 2019-nCoV in Thailand As of today, there are eight confirmed cases in Thailand. Five of them (four Chinese and a Thai) recovered and returned homes. The other three Chinese patients remain at medical facilities, and their conditions are improving.

So far, no one has died from 2019-nCoV pneumonia in

by T NH DESK Thailand.

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14

INTERVIEW

‘CUSTOMERS TODAY ARE HIGHLY EMPOWERED,

SEEK DIFFERENTIATED SERVICE’ In conversation with Belson Coutinho, Chief Marketing Officer, VFS Global Belson Coutinho, Chief Marketing Officer, VFS Global

Having taken on the role of VFS Global’s Chief Marketing Officer in 2019, Belson Coutinho has been tasked with strengthening customer service, as VFS Global focuses on continuously evolving and enhancing its operations. Being a customer-facing organisation, customer satisfaction is a key focus area for VFS Global and Belson is at the helm of ensuring its delivery.

Q. How have you seen customer service change through the years?

Customer service focuses on a proactive approach in an age where the consumer is more informed and empowered than ever before. In fact, the power of technology, especially social media, has empowered consumers to research and interact 24x7, thus driving brand behaviour and approach towards service.

One of our key pillars at VFS Global is to have a ‘Customer First’ approach – that is, to strengthen a customer-centric culture in every aspect of our processes, drive synergies within the organisation and beyond, and continuously re-engineer the overall customer experience.

Customer service and care is an ongoing process and we endeavour to create positive

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experiences starting with our Visa Application Centres, which will lead to a smooth start to travel for our customers.

Q. What are the steps that must be taken to ensure greater engagement with customers as part of their journey with your organisation?

It’s a reality that the consumer today is highly empowered. ey are seeking value and differentiated service, apart from expecting the brand to being highly proactive. Involving the customer in your service and product design not only drives engagement and loyalty, but such a strategy also helps build a robust and seamless product and service. Transparency and consistency across the service chain backed by unified commerce and a very professional yet personalised front-line service team is now a basic expectation from consumers.

Over the last 18 years, VFS Global has processed over 219 million applications across 151 countries. is rich experience has enabled us to design our customer experience in such a way that it is convenient and comfortable for regular travellers as well as someone who is planning their first trip overseas.

To further experience customer experi-

"One of our key pillars at VFS Global is to have a ‘Customer First’ approach – that is, to strengthen a customercentric culture in every aspect of our processes, drive synergies within the organisation and beyond, and continuously re-engineer the overall customer experience."

ence, we are appointing Customer Experience (CX) managers at major Visa Application Centres in several countries such as in Mumbai, Delhi, Riyadh, Moscow, Dubai. e primary role of these CX managers is to guide customers and share real-time resolutions with them. A process has been created to ensure that feedback and learnings are shared regularly by these CX managers with

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INTERVIEW

our team so that we can make our processes and services, even more, customer friendly.

For us, it is important to listen, engage and respond to our customers across all channels, including social and digital channels with speed, clarity and transparency. To this end, we have set up a 24x7 Social Media Command Centre that is able to effectively track customer sentiment and responds in realtime to queries from around the world. rough this command centre, we monitor over 85 social media platforms and over 85 million websites in both English and more than 30 regional languages.

In parallel, we continue to leverage technology backed with robust processes, thus delivering consistent best-in-class experience across channels thereby enhancing customer satisfaction, loyalty and brand sentiment.

Q. How important is customer service to an organisation like VFS Global?

Customer service is extremely critical as well as a strategic part of our business and we

continue to invest in people, processes and technology in this space. As travel continues to grow, we see new consumer segments who expect personalisation, more agility and convenience across our services, even in the closely regulated visa process.

VFS Global has smartly invested in developing innovations that enhance customer experience at every touchpoint. Whether it is having optional Premium Lounges at our centres to offer personalised assistance, Visa At Your Doorstep services, keeping centres open to service outside the regular business hours or even mobile visa application vans – these innovative and convenient optional products and services are offered in an unrestrained manner across most of our centres globally and help us stay ahead of change. e bar is raised with each of these industry-first innovations as we continue to push the boundaries.

I must add here that alongside service innovations, the mainstay of our business remains continuous and rigorous effort we put

into running highly reliable operations and maintaining the overall security and integrity of the visa application process, which are very important aspects of this sensitive business.

Q. As the Chief Marketing Officer of an ever-evolving global brand, what can you share about your key focus areas this year?

Enhancing our brand across all key segments, including internally, is a key focus area for us in Marketing. e new integrated customer care strategy is built around service enhancements at our Visa Application Centres and the 3 core elements of Listen-Engage-Respond on online and offline channels to go beyond what is commonly expected. is will allow us to deliver a quality, consistent customer experience across all touchpoints. We are working to leverage technology, analytics and training backed with robust processes improvements to achieve this objective.

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NEWS

MP Tourism announces 'Namaste Orchha' festival Taking place from 6th to 8th March, 2020, the 3-day festival in Orchha will celebrate the state's cultural landscape to showcase its untapped tourism potential .

Faiz Ahmed Kidwai, Tourism Secretary, Madhya Pradesh & MD, MP Tourism Board

Adding to its ongoing initiatives to promote Madhya Pradesh as a leading tourism destination in the country, the State Tourism Board announced 'Namaste Orchha', a new festival scheduled to be held from 6-8 March 2020, celebrating the cultural landscape of the state in the historic town of Orchha. e festival was announced at a curtain-raiser in New Delhi. e three-day extravaganza in this ancient and quaint town will feature diverse activities of music, art, wellness, travel, nature, adventure, history and culture. ese activities would be led by experts in their respective

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fields with participants comprising invited delegates. An immersive visual spectacle of Maha Aarti will be curated at the banks of river Betwa.

Renowned Hindustani classical vocalist Shubha Mudgal, Music composer-singer Clinton Cerejo, designer

“We are creating new opportunities and initiatives to promote the state and its rich cultural, natural and architectural heritage and its traditions and history.

This festival will find a place of pride in the lives of the local populace of Orchha, sharing their home and heart with visitors. It will also bring the very best of Madhya Pradesh together in a meaningful celebration”.

Anupamaa Dayal, the pioneers of fusion rock the Indian Ocean, renowned sculptor and nail art painter Wajid Khan are some of the artists who will create engaging experiences for the audiences at the festival. e Madhya Pradesh Tourism Board has recently won 10 National Awards and the state has also been listed among the Top 3 'Best Value Destination' of the world by Lonely Planet. e Madhya Pradesh Government has identified tourism as one of the leading sectors for development and aims to promote MP as an attractive destination for both domestic and international travellers. ere is a sustained focus on infrastructure development, restoration of heritage sites, development of natural reserves and biodiversity, promotion of sustainable and responsible tourism as well as rural tourism.

Faiz Ahmed Kidwai, Tourism Secretary, Madhya Pradesh & Managing Director, Madhya Pradesh Tourism Board said, “Madhya Pradesh is

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NEWS

'Namaste Orchha' on March 6-8, 2020

• 'Namaste Orchha' festival to be held in the heritage city of Orchha • The festival will celebrate the state's cultural diversity, architectural heritage • MP boasts popular destinations like Khajuraho, Ujjain, Sanchi, Bhimbetka • Namaste Orchha will bring Orchha alive with music, dance, heritage tours, workshops, local cuisine, arts and handicrafts.

• Orchha was recently awarded National Award for Best Heritage City

among the most exciting tourist destination in the country and has immense potential to grow inbound tourism. Under the vision of the Honourable Chief Minister, tourism has been identified as a key focus area.

We are creating new opportunities and initiatives to promote the state and its rich cultural, natural and architectural heritage and its traditions and history. is festival will find a place of pride in the lives of the local populace of Orchha, sharing their home and heart with visitors. It will also bring the very best of Madhya Pradesh together in a meaningful celebration”. ere will also be ‘gram’ and ‘farm’ stays to promote rural entrepreneurship; workshops and site-visits for photography, film-making, performing arts; exhibitions showcasing the state’s handicra heritage and legacies, sustainable fashion and design presentations in collaboration with master-crasmen and well known global-local brands. It will also offer an opportunity for local businesses to expand tourism offerings and weddings industries to exploit the yet untapped potential in the state.

Yasmin Kidwai, Festival Director and Curator, Director of Spring Box Films said, “Orchha is a hidden gem

in Madhya Pradesh and thrives on its celebrated heritage, natural beauty, culture and creativity. Our thought is to create an annual event in the cultural calendar of Madhya Pradesh that will help to discover this fascinating place and bring in the confluence of ideas and creative collaborations”.

Just within 500 km from Delhi, Orchha is a perfect weekend getaway as it is easily accessible from the national capital via road (approx. 8 hours), by train up to Jhansi Junction (approx. 5-6 hours including a 30minute drive from Jhansi to Orchha) and by air up to Gwalior (approx. 4 hours including a 3-hour drive from

Gwalior to Orchha). e Orchha Fort Complex hosts the legendary and unique Ram Raja Temple, built in honour of Lord Ram and is the only place where he is worshipped both as a god and as a king. ere is the imposing Chaturbhuj Temple, with a blend of temple, fort and palace architectural features, the royal palaces- Raja Mahal and the Sheesh Mahal, which is now converted into a heritage hotel; the Jahangir Mahal built by Maharaja Bir Singh Deo in honour of a visit by the Mughal Emperor Jahangir; and the Phool Bagh, an architectural marvel built for natural cooling through a water ventilation system. Numerous cenotaphs or chhatris, constructed in honour of various erstwhile rulers of the city, dot the vicinity of the fort and the Betwa river. e rich and unfettered natural resources, biodiversity and pristine landscape are also an unparalleled attraction for nature and adventure lovers to explore Orchha. From guided tours of the Orchha Wildlife Sanctuary to adventure sports along the Betwa river, picturesque natural beauty to an experience of rural life, there’s something for every traveller to take home.

by TNH DESK

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BUDGET 2020-21: FOCUS ON HERITAGE AND CONSERVATION Union Budget 2020-21 has proposed to develop 5 archaeological sites as iconic sites along with on-site museums. Budgetary allocations for both the Ministry of Culture and the Ministry of Tourism have been enhanced.

By Prem Kumar

In keeping with its commitment to the country's culture and heritage, the Modi-led NDA Government's budget for FY 202021 has enhanced its focus on the promotion and conservation of India's archaeological heritage. In her second budget presentation made on 1st February, Finance Minister Nirmala Sitharaman announced that five sites will be developed as iconic sites where on-site museums will also be built. e five sites selected for development and establishment of museums are Rakhigarhi in Haryana, Hastinapur in Uttar Pradesh, Dholavira in Gujarat, Sivasagar in Assam and Adichanallur in Tamil Nadu.

Located in Hisar District in the state of Haryana, Rakhigarhi is the site of a pre-Indus Valley Civilisa-

tion settlement dating back to about 6500 BC. It is also related to the Indus Valley Civilisation, dating to 26001900 BC. Hastinapur, located in the Meerut district of Uttar Pradesh was described in Mahabharata as the capital of Kuru Kingdom. According to the Puranas, Hastinapur was the capital of Emperor Bharata. Hastinapur is also mentioned in the ancient Jain texts.

Discovered in 1967-68, Dholavira at Khadirbet in Bhachau Taluka of Gujarat's Kutch District is an archaeological site having ruins of an ancient Indus Valley Civilization/Harappan city.

Sivasagar is a city in the Sivasagar district of Assam. e city, besides being the headquarters of the district, is home to the big Sivasagar lake built by the Ahom king Siva Singha. Adichanallur

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is located in oothukudi district of Tamil Nadu. e place is home to a recently discovered archaeological site whose history dates back to the period between 905 BC and 696 BC. It is probably for the first time that comparatively more ancient archaeological sites have been selected for conservation and destination development.

Besides, the Budget has also proposed to set up a maritime museum. e proposed museum will be set up by the Ministry of Shipping at Lothal, a historical port.

To develop trained manpower in the field of heritage conservation, Budget 2020-21 has also proposed to set up an Indian Institute of Heritage and Conservation under the Ministry of Culture. is year's budget has also proposed to set up

Budget Highlights 5 ancient sites to be developed as iconic sites More Tejas type trains for iconic destinations 100 more airports to be developed by 2025 Rs 103 lakh for National Infra Pipeline projects Institute of Heritage & conservation proposed

another new tribal museum that will be located in Ranchi, Jharkhand. Budget 2020-21 proposes to recurate the Indian Museum in Kolkata, considered the oldest in the country, to make it to the world-class standards. e Budget 2019-20 had proposed to set up a digital repository to con-

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COVER STORY

serve tribal culture by recording their songs, art and dances. e new budget also proposes to establish a museum on numismatics and trade, the conservation areas mostly neglected in the country so far.

Budgetary Allocations e government has increased budgetary allocation for the Ministry of Culture. It has been allotted allocated Rs 3,149.86 crore for the financial year 202021 as against Rs 2,547 crore

in the FY2019-21. On the hand, the MoT has been allocated Rs 2,500 crore for FY 2020-21. e Economic Survey 2019-20, released a day before the budget, says that

FTAs to India on e-visas, currently available for 169 countries, have increased from 4.45 lakh in 2015 to 23.69 lakh in 2018 and stood at 21.75 lakh in January-October 2019.

Tourism Industry's Reactions to The Budget The Tourism Industry has welcomed enhanced allocations for Ministries of Tourism and Culture, besides the proposal to develop 5 more iconic sites and other initiatives.

Budget to give impetus to tourism sector Madhavan Menon, CMD, omas Cook (India) e Union Budget has seen encouraging focus intended to give impetus to the Travel & Tourism sec-

tor with the allocation of Rs 2500 Crore, equally critical allocation of Rs 1.7 lakh crore towards transportation infrastructure in budget 2020-21; setting up of 100 addi-

tional airports by 2024 and doubling of aircra as part of the unique UDAAN scheme to further boost regional connectivity and ensure affordability; 2000 km of strategic highways and Tejas equivalent trains to connect iconic tourist destinations.

Significant focus of the Budget towards cultural tourism was manifested in the Rs 3,150 Crore allocation for the Ministry of Culture and announcements including developing five archaeological sites at iconic sites with on-site museums.

A far-reaching and longterm initiative that I truly welcome is the Finance Minister’s announcement that an Indian Institute of Heritage and Conservation will be set up with the status of a deemed university, and this is an imperative towards education and skill development of our sector that contributes a significant

10% to India’s GDP; additionally playing a critical force-multiplier role in job creation-accounting for 26.7 million jobs in 2018 and expected to provide employment to nearly 53 million people, directly and indirectly by 2029.

Budget to boost regional air connectivity Indiver Rastogi, President & Group Head Global Business Travel omas Cook (India)

domestic and business segments. A significant highlight is allocation of Rs 2500 cr funds for the tourism sector, and Rs 1.7 lakh crores towards transportation infrastructure with the introduction of additional Tejas-like trains between key tourist centres - all serving to provide the impetus to the sector with cascading fillip to employment generation.

An increase in FDI to $284 billion indicates that India continues to be an attractive destination for foreign funds.

e Union Budget has focused on the aviation sector - a key pillar for the Travel & Tourism sector and we believe that the addition of 100 new airports under the UDAN scheme together with doubling of aircra fleet will give impetus to regional air connectivity while increasing ease, access and affordability of air travel across inbound,

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Acche din are here for Incredible India Dipak Deva, Managing Director, TCI (Travel Corporation India) For tourism, this is an excellent budget as the allocation of `2500 crore for marketing India has been announced which

will help a great deal in promoting India. Tejas like tourist trains has been announced to connect tourist cities which were also a demand by us. Earlier the Prime Minister has suggested that Indian embassies get more involved in promoting incredible India. We have already got a GST reduction and a $25 visa fee.

100 more airports and `3150 crore allocated to culture. I think acche din are here for Incredible India and we have the Prime Minister to thank who I believe is very interested in the growth of tourism to India and appreciates the positive economic impact that it makes for the country.

Budget to create momentum in tourism sector Vishal Suri, Managing Director, SOTC Travel e Budget 2020 has announced measures to further boost and create a momentum in the overall tourism sector. e proposal of 100 additional airports by 2024 as per the UDAN Scheme, introducing more Tejas-type trains which will help connect tourist destinations and the overall allocation of `1.7 lakh crore for transport infrastructure in 2020-21, will revitalize the untapped and unexplored destinations in India.

e new personal income tax regime would put higher disposable incomes in the hands of the individuals, by allowing an option of a lower rate regime if all exemptions (including investment linked exemptions) are foregone. is step would induce consumer spends and inevitably help consumption across sectors, especially tourism.

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Additionally, India's natural beauty, rich heritage and culture will further be amplified by the Government's plans of setting up of five archaeological on-site museums in places such as Rakhi Gadi in Haryana, Hastinapur in UP, Dholavira in Gujarat, Shivsagar in Assam and Adichanallur in Tamil Nadu; a tribal museum in Ranchi, Jharkhand; and a maritime site in Lothal. is is being supported with a budgetary allocation of Rs 3,150 crore earmarked for the Culture Ministry and Rs 2,500 crore for tourism promotion. is will encourage domestic tourism.

Rakshit Desai, MD, FCM Travel Solutions, Indian Subsidiary of Flight Centre Travel Group: e tourism industry is a crucial contributor to India’s GDP and we appreciate that the Union Budget 2020-21 presented today by the honourable Finance Minister Niramala Sitharaman reflects a potential for growth in domestic and inbound tourism. We see a clear focus on revitalizing the aviation and tourism sector which will also boost employment in the industry. Several initiatives like enhancing the role of AI and machine learning will make the industry more technologically competent and help us become future ready. e decision to add 100 more airports by 2024

under the Udaan scheme is a much anticipated support to the sector. It will further enhance regional air connectivity, making travel affordable and accessible across the country.

With regards to the road connectivity, the central government’s plan to construct 2500 access control highways, 9000 km ecodevelopment corridors, 200 coastal and port roads, 2000 km strategic highways along with the Delhi-Mumbai expressway and two other corridors to be completed by 2023 are commendable initiatives for bridging the urban–rural divide and significantly bolstering growth in the sector.

Allocation of Rs 3,150 crore to Cultural Ministry for developing five archaeological sites as iconic sites with on-site museums along with a tribal museum in Ranchi are laudable and will impact the tourism industry positively in the coming years. ankfully tourism is now being viewed as an important growth driver of the economy.

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Hospitality sector welcomes focus on infra in the Budget 2020-21 The Hospitality Industry has welcomed this year's budget for its focus on infrastructure. Plan to develop 5 iconic sites and to launch more Tejas trains has also been welcomed. However, some industry bodies are disappointed with the budget for not granting infra status to the sector.

JB Singh President & CEO, InterGlobe Hotels

e Union Budget 202021 has focused on sectors such as transport, aviation and tourism. e government has allotted Rs. 1.7 lakh crore to the transport sector for expansion of highways, new Tejas trains and more airports. "e Union Budget 2020 largely lays emphasis on the development of various sectors including transport, aviation, tourism and infrastructure. With Rs. 1.7 lakh crore being allotted for transport infrastructure in terms of expansion of highways, new Tejas trains and 100 more airports getting announced, we expect seamless travel between tier-II and urban cities," said JB Singh, President and CEO, InterGlobe Hotels. He added that the initiatives to develop 5 new smart cities and 5 ar-

Jitendra K. Mohanty CMD, Swosti Group

chaeological sites as iconic sites with on-site museums will open new avenues and experiences for visitors and boost travel." Singh hopes that with infrastructure being at the core of economic growth, this budget will help in creating and developing new and iconic destinations, thereby redefining the tourism industry, for the better and further improve spending, domestic travel and all this will have great long term benefits for the economy.

Terming the Budget 2020 as a balanced one, Vijay Dewan MD, Apeejay Surrendra Park Hotels, said, "e government has taken measures by allocating Rs. 2,500 crores for tourism promotion in FY20-21 in order to support the Incredible India ini-

tiative. e vision of the government to invest in the tourism sector will be a great push for the hospitality sector. India's rich heritage and culture have always attracted tourists to the country and the government's plan to develop five archaeological sites as iconic sites with on-site museums will attract more tourists from India and globally." Dewan added, "e plan to develop 100 new airports will significantly help in building tourism infrastructure and will drive tourism growth. e expansion of transport infrastructure in terms of new airports, new highways and more trains like Tejas along with initiatives to develop archaeological sites as iconic destinations will definitely create favourable conditions for the development of the tourism sector.

Development of five ancient sites as iconic sites with onsite museums in five different states will help attract more tourists. Increased allocation for the ministries of tourism and culture will also be helpful."

Jitendra K. Mohanty, CMD, Swosti Group & Chairman, Hotels & Restaurants Association of Odisha welcomed the increased allocation for the tourism sector in the Budget 2020 from 575

crores in the Budget 2019 to 2500 crores this year and Rs.3150 crore for the promotion of culture in place of Rs. 875.33 crore allotted in the last year’s budget. Mohanty also commended the Budget's proposal to invest Rs 100 lakh crore into infrastructure development through national infrastructure pipeline, build 100 more airports under UDAAN Scheme. He also welcomed granting Rs 1.7 lakh crore to the transport infrastructure sector. "e proposal for more Tejas Express type trains to connect tourist destinations and developing five archaeological sites as iconic sites with on-site museums will definitely help the tourism sector," said Mohanty, adding that the introduction of the Indian Institute of Heritage and Conservation is a great move towards creating highquality students and guides required to promote the rich cultural heritage of India to the rest of the world.

For Sanjeev K Nayar, GM, WelcomHeritage Group, Overall Budget 2020 is satisfactory and will positively impact the growth of travel and tourism sector. According to him, the Union Budget 2020-21 presented by the Finance Minister emphasizes on the growth of the tourism

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Sanjeev K Nayar GM, WelcomHeritage Group

sector. "Initiatives like adding 100 more airports by 2024 under the Udaan the scheme will help to improve connectivity across the country and manage to cater the significant growth in the number of flyers thus giving impetus to the burgeoning domestic travel," said Nayar. He added, "WelcomHeritage being a heritage hospitality brand has always supported the developments that can benefit the cultural heritage of India and by allocating Rs 3,150 crore to Cultural Ministry, we expect more promotion of India’s rich culture and heritage."

Budget 2020 has proposed to improve road transport by constructing 2500 access control highways, 9000 km eco-development corridors, 200 coastal and port roads, 2000 km strategic highways along with the Delhi-Mumbai expressway and two other corridors, which are to be completed by 2023. Such initiatives will make travel accessible and affordable for travellers and boost growth in the tourism sector.

However, the Federation of Hotel & Restaurant Associations of India (FHRAI) is not very happy with the

Gurbaxish Singh Kohli VP, FHRAI

Budget 2020. Its VP Gurbaxish Singh Kohli said that just like the last year's Budget, the new Budget has also neglected the hospitality industry. "While the budget allocation of Rs.2500 crore for the tourism sector sounds like it may translate to spillover benefits for the hospitality sector, we don’t have sufficient information about where or how the funds will be used. e increase in the number of Tejas type trains to iconic destinations has the potential to boost travel but it is vague. e construction of 100 airports is also an encouraging announcement but unless infrastructure is boosted nothing will take place," said Kohli. FHRAI has been expecting reforms in rate slabs of GST, Input Tax Credit (ITC) and a definitive step to boost domestic and inbound traffic. "It has been the industry's long-pending demand to include tourism in the concurrent list which has not seen the light of the day, nor has hospitality been given infrastructure status.

Unfortunately, none of the concerns of the industry has been addressed in this Budget,” said Kohli.

Sarbendra Sarkar, Manag-

TRAVEL AND HOSPITALITY | FEBRUARY 2020

Sarbendra Sarkar MD, Cygnett Hotels & Resorts

ing Director, Cygnett Hotels & Resorts commended the government's push for infrastructure development by building more airports and the announcement of new Tejas trains, which will boost tourism outside the main centres. "is, in turn, will have a positive impact on the hotel sector. We are building hotels in many new locations and with this kind of infrastructure development we will surely be a gainer," said Sarkar.

Welcoming the Budget 2020, Rohit Malhotra, CEO at Jay Jay Capital & Investment said that the Government's allocating additional funds for the promotion of tourism and transport services like airport, railways, highway sectors will boost the travel and hospitality industry and will generate employment, connectivity and will result in inbound traffic to India. Moreover, due to the proposed tax slabs, there will be an increase in the disposable income which will channelize further economic growth, Malhotra said, adding, "We are hoping that the economic situation will improve in the near future and will be beneficial to the

hospitality industry."

According to Roop Pratap Choudhary, MD, Noor Mahal, "is budget is certainly a booster for the promotion of India’s heritage, tourism, and rich cultural diversity. is will provide flourishing ground for Hospitality Sector. However, a more liberal and reasonable investment and loan framework were expected from this budget. In the near future, we expect a more flexible and tolerant financial environment from the government to give small hospitality players to explore more growth avenues."

Pranav Maheshwari, CoFounder at Vista Rooms said: e budget definitely provides a holistic approach to the tourism sector. e expectations were quite high in terms of further GST reduction but the union budget has completely neglected it. e positives would be the initiative to develop 17 iconic tourism sites into world-class tourist destinations resulting in more foreign tourists, benefitting the hospitality sector as well as other stakeholders of the industry. Also, the proposed transport and social infrastructure backed by digital platforms will further boost tourism."

Rohit Kapoor, CEO, OYO, India South Asia, said, "It is heartening to see a budget that focuses on improving standards of living as well as economic development. A grant of Rs. 2500 crores for tourism promotion and the development of 5 iconic archaeological sites and museums in the country are bright indicators of the renewed focus of the government on the travel and tourism industry."

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F E AT U R E

A CONTEMPORARY RESORT WITH ROYAL TOUCH

For MICE travellers intending to soothe their tired nerves in the midst of comfort, pristine nature and gain diverse experiences, Ranthambhore Mount Valley Resort satisfies all the demands of luxury and MICE tourists.

Malindo Air ties up with Tourism Malaysia Premium Malaysian airline player is targeting the catchment areas around metros and major cities of India.

Selangor-based Malindo Air, a wing of Indonesia’s Lion Air Group has teamed up with Tourism Malaysia as part of Visit Malaysia 2020 campaign and is working in tandem with travel agents to develop valuefor money packages for those interested to visit Kuala Lumpur and other tourist

For footloose and MICE travellers, adventure enthusiasts, photographers and working professionals wishing to enjoy luxury hospitality being in the heart of the wild, there’s nothing more exciting than Ranthambhore Mount Valley Resort. e fascinating property

citadels of Malaysia.

According to Amit Pardasani, Regional Sales Manager, Malindo Air, “We are organizing road shows around the tier-II cities of India that form the major catchment areas with a view to lure the flyers. Leisure, MICE and wedding travellers constitute our prime markets in India. We are touching down 10 cities in India. It is our competitive pricing, availability of best seat comfort, travel-agent friendly nature and robust distribution channel through our trade partners across the country that make us stand off from other South-East Asian airline

with impressive design is done up with 45 luxury rooms and provides panoramic views of the hills of Ranthambhore National Park.

Sachin Bansal, General Manager, Ranthambhore Mount Valley Resort commented, “Our property stands at a strategic location that is away from the din and bustle of city life and one can feel the wilderness of the forest. We provide an eclectic blend of sound comfort, luxury experiences and state-of-the-art facilities for MICE tourists in

carriers.” e airline has on offer special baggage allowance for students flying out to Australia. e airline has witnessed a

keeping with the sanctity of the wild destination. ere is a fully furnished conference hall that flaunts facilities like projectors, screen and high speed internet connectivity.” e eco-tourist resort has witnessed a surge in the movement of travellers last year. Bansal informed, “ere were around 60 per cent inbound travellers and about 40 per cent domestic tourists into the property.

Our target is to go for most number of occupancy of rooms in the ensuing peby T NH DESK riod.”

spike of 15 per cent in it business last year and is targeting a growth of 19 per cent this year as compared to last year.

by T NH DESK

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F E AT U R E

Jal Mahotsav

SPECTACULAR CARNIVAL FOR WATER SPORTS LOVERS

By Suman Bajpai

Madhya Pradesh offers interesting travel destinations for every adventure seeker and traveller. If wildlife enthusiasts explore the jungles of Bandhavgarh, Kanha and Pench; history lovers spend their time visiting Khajuraho and Sanchi and food lovers head straight to Saraffa Bazaar when in Indore to taste regional delicacies. And if you love water sports then Jal Mahotsav, one of the state’s most exciting festivals, can be an ideal getaway for you to explore yourself in the peaceful atmosphere and amidst the flowing Narmada backwaters in which its tributary Tawa river merges. is is its fourth edition, which started on 2nd January and lasted till 2nd February. One can start the new year with new vigour and enthusiasm aer reaching this island.

Experience the vast river As you enter in the spread of almost 20 acres, at the Hanuwantiya, which is a sort of island, 170 km.from Indore, the

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vastness of Narmada river mesmerizes you. e island was named aer its name in a local village which is located in Khandwa district. e pure and clean water flows there in a very subtle manner and its calmness takes away all the worries from your mind. Suddenly you realize how important is water in our life and head bow to worshipping it.

Located on the banks of the Indira Sagar dam in Madhya Pradesh, Hanuwantiya is a wonderful sight of mother nature. Clear skies dotted with majestic white clouds, emerald green foliage and, clean waters that remind one of the Mediterranean. Here only onemonth long Jal Mahotsav is organized

by Madhya Pradesh tourism. A festival of cultural events, food, nature, adventure sports with a difference and to pump adrenalin.

On one side the vastness of Narmada river captivates your nerves, on the other side, a well-planned make-shi tent city

If you’re travelling by rail, you need to get off at Khandwa, 50 km away. And if you prefer the road, then Hanuwantiya is well connected to Indore, Bhopal and Khandwa.

gives assurance of a comfortable stay there with its grandeur. I was welcomed, with a welcome drink and a garland of flowers and tilak on the forehead. Makeshi tent city for accommodation is spread in 10 acres. “It has 104 tents, each having a cemented base rather than a wooden base. ere are 13 ultra-luxury tents, and the rest are luxury tents. e tents have all the facilities and amenities that a five-star hotel provides. So, one can start his/her day by waking up in his/her luxury tent to a picture-perfect sunrise and see the golden light just melt

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F E AT U R E

of nature. ere is a motorboat ride also.

And if you don’t want to wet yourself, can go zorbing, an adventure sport where you roll in the water in a large orb made of transparent plastic. Land activities like cart ride, ziplining, wall climbing, paintball, volleyball, archery, kite-flying and riding ATVs, all take you to some other world where only imagination takes front seat. And one can’t miss Hot air Baloon ride which is a tethered flight. For those who want to go off the beaten track, Jal Mahotsav has All Terrain Vehicles for your racing pleasure.

Jal Mahotsav manages to break that stereotype in the best possible way. Adventure is a big part of the experience, to explore different sports.

A watercation to Jal Mahotsav has all the elements to reinvigorate your body, mind, and spirit. A host of activities on land, air, and water waits for you. is over the trees and water. Aer that one can enjoy a leisurely breakfast in the tented city, which has a huge dining hall, overlooking the beautiful backwaters,” says Yuvraj Padole, Deputy Director - Events and Marketing, MP Tourism.

Adventure-filled activities Basically, here you will find three kinds of sports activities, that are aero and water. You can indulge in - aero activity like paramotors, which was a

thrilling experience and initially when you look down, a fear grips you but slowly it goes down when you flew above water, grasslands and view of the tent city makes you joyful. Water sports like speed boat, Banana ride, Bumper ride, Jet Ski. Parasail over the blue waters of the Indira Sagar dam or jet skiing test your adventure and once you reach in the deep lap of the river, the fresh breeze touches your soul and you forget everything and tend to lost in the beauty

place is a mixed experience for fun, adventure, a peaceful ambience from urban life to regain your energy to deal with fast life where you have to go back.

Young children can also enjoy the different rides on the nearby Kids Zone.

Cultural evening Any kind of event is incomplete if you did not get the chance to witness the cultural aspect of that particular place.

So, aer a hectic sports activities, one can soothe his/her mind and soul watching folk music and dance performances and listening songs of Kishore Kumar, as Khandwa is his hometown.

And you get sumptuous food here, specially Poha-Jalebi, which is a famous snack of Madhya Pradesh. Make sure you visit the cras bazaar which sells beautiful handicras that you can carry home as a reminder of the great times you’ve experienced.

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SOUTH AFRICA TARGETS MORE THAN 100, 000 TOURISTS FROM INDIA IN 2020

By Prem Kumar

In an interview at the recently held SATTE 2020 in Greater Noida, UP, South African Tourism's Hub Head for MEISEA, Neliswa Nkani said that her country is targeting to cross 100,000 Indian tourist arrivals in 2020.

"Our aim is to significantly increase our arrivals from India. I know that to increase our arrivals from India significantly, we will have to do some unthinkable actions. We have realized that as a destination we have been very comfortable in doing what we know better, but that is not enough. That's why we are participating in SATTE 2020 as a part of our new approach," said Nkani,

adding, "Our presence at SATTE 2020 is important for us to increase our arrivals from India. We are here to increase our brand awareness and awareness about our destination in the Indian travel trade, so that South Africa is at the top of mind of travel agents and at the tip of their tongues."

Regarding the responses South African Tourism received at SATTE 2020, Nkani said the response was good. "We have here with a large contingent including hotels, top DMCs and mid-size tour operators, some of them are new to the Indian market. A good number of visitors showed interest in our products. However, I think the exact business outcome will

be visible only after 3 to 6 months."

Nkani said that other than leisure, "We are focusing on tourism segments like MICE, wedding and sports. Cities such as Durban, Johannesburg, Cape town and provinces like Eastern Cape and the North West are growing in popularity as MICE destination." She added that MICE is growing continuously in South Africa. It is emerging as a big contributor. We are putting hard work to attract more and more MICE business. MICE is critical to our overall tourism target. We will make sure it keeps growing."

Options in Sports Tourism in South Africa included cricket, football, marathons, golf, cycling, etc.

Talking about the last year, Nkani said that 2019 was a very good year for us in India in which we registered the highest growth to date. We are sure that we will be able to meet our target of 100, 000 Indian tourist arrivals in the financial year 2019-20 (April to March) itself. In the last FY, We had re-

Neliswa Nkani Hub Head for Middle East, India and Southeast Asia, South African Tourism

ceived 95 thousand tourists from India.

Among Indian cities, Mumbai continues to be the leading source market for South African Tourism in India. Between January to June 2019, around 43% of total Indian visitors to the Rainbow Nation was from Mumbai. Delhi is the second leading source market for South African Tourism in India. Between January to June 2019, around 21% of total Indian visitors to the Rainbow Nation were from Delhi.

IBIS STYLES OPENS ITS DOORS IN BEKASI, WEST JAVA Introduces 185 trendy and uniquely styled rooms at affordable prices. ibis Styles, Accor’s upbeat economy brand, has launched a newly built property in Bekasi, Indonesia.

Located in the Grand Icon Complex, west of the city, ibis Styles Bekasi Jatibening delivers simple,

trendy vibes with a unique design concept. The hotel offers easy access to three major toll roads leading to Jakarta and the Bekasi industrial area.

Bekasi is a city in West Java, located in the eastern suburb of Jakarta, and serves as a commuter city within the Jakarta Metro-

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politan area. In addition to being a residential area, Bekasi is experiencing a strong industrial and trade development, and as the city thrives, it will continue to develop facilities that support the community, such as traditional and modern markets, housing, schools, hospitals, etc. The position of Bekasi is also increasingly important with the access to toll roads allowing faster connections between Bandung and Jakarta.

Ibis Styles Bekasi Jatibening’s design draws inspiration from its

surroundings. Upon entering the lobby, guests will enjoy its hip downtown living designs, surrounded with urban industrial touches. Exposed brick, metal and wood elements set the scene for a city-styled industrial loft you’ll never want to leave.

The comfortable and stylish 185 rooms come in superior, deluxe and family categories. All rooms are equipped with a 43-inch LED TV and the signature Sweet Bed by ibis Styles for a restful night’s

by TNH DESK sleep.

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NEWS

WHERE TOURISM AND NATURE CONSERVATION GO HAND IN HAND For discerning wildlife lovers and nature enthusiasts seeking to have the best wildlife viewing and bird-watching experiences in the midst of comfort and safety, Tiger Trails Jungle Lodge, Tadoba stands tall.

By Swaati Chaudhury

Here’s a piece of exciting news for nature lovers and wildlife buffs. A wild lodge focused on conservation that boasts of wild landscape and provides the option for the best wildlife sighting and bird-watching amidst comfort and it’s none other than Tiger Trails Jungle Lodge, Tadoba. e two-decade-old property nestles in Tadoba National Park and is at close proximity to Tadoba Andhari Tiger Reserve. e jungle lodge is best suited for wildlife photography since it is encircled by dry deciduous forest, grassland, Riparian forest and marked with large and small perennial waterholes that have hides providing sound options for capturing wildlife through lenses. e property is at a stone’s throw distance from the forest

and visitors can get to hear the tiger calls once dusk descends. is is incidentally the premier property in Tadoba Andhari Tiger Reserve.

Aditya Dhanwatary, Managing Director, Tiger Trails Jungle Lodge, Tadoba commented, “Our property was once frequented by global travellers and wildlife enthusiasts interested to have profound adventure and wildlife experience but things have changed now.

With time, travellers have gradually

evolved and are looking for incredible wildlife experiences. In fact, these days there are wildlife buffs who intend to have quality vacation devoted to wildlife sighting. Our property provides jeep safari, walking safari, canoe safari and photographic hides. We have around 80 per cent of inbound travellers while the Indian tourism sector is about 20 per cent.” Apart from wildlife viewing and bird-watching, the property has an array of accommodation options and visitors are spoilt for choice with global and Indian platters on offer. Dhanwatary said, “We have Oriole suites, luxury wilderness tents, waterhole view rooms and forest hides. ere has been a rise in the flow of our target visitors who devise their holidays that are sustainable and play a role in the conservation and survival of species. ese visitors contribute to the upliment of local communities.”

Full cancellation fee waiver for GoAir flights to and from Singapore, Bangkok & Phuket In view of the ongoing situation due to an outbreak of a novel Coronavirus in the People’s Republic of China, GoAir is offering full waiver on cancellation and rescheduling fee for flights to and from Singapore, Bangkok and Phuket until 29 February 2020.

is waiver is applicable to passengers who have already booked with GoAir. e customer has an option to cancel without any charges, or rebook to a later date, by paying the applicable fare differential (if any). Passengers who has an outbound travel before the 29thFebruary, 2020 with a return

booked beyond 29th February, 2020 are also eligible.

Passengers are requested to visit the airline website www.goair.in or reach out to our customer care team at 18602100999. by TNH DESK

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WYNDHAM INTRODUCES LA QUINTA TO EUROPE WITH NEW HOTEL IN ISTANBUL

Newest addition from largest international hotel company in Turkey marks the growing La Quinta brand’s first destination outside the Americas.

Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 9,200 hotelsand 20 brands in more than 80 countries,today announced the debut of its La Quinta

by Wyndham flag in Europe with the opening of the 404-room La Quinta® by Wyndham Istanbul Gunesli, bringing the brand to travellers outside of the Americas for the first time.

La Quinta by Wyndham is a leading upper-midscale brandat over 900 hotels across North and Latin America, offeringcontemporary design, thoughtfulamenities and friendly service. Wyndham acquired

La Quinta’s hotel franchise and hotel management businesses in 2018, further building upon the Company’s diverse family of hotel brands and offerings around the world.

Upon acquiring the brand, Wyndham outlined strategic plans to introduce La Quinta to key markets

around the world, offering a trusted upper-midscale option to both hotel developers and travellers. Its European debut in Istanbul demonstrates that commitment, and is the latest development in the brand’s international growth trajecby T NH DESK tory.

LOT POLISH AIRLINES INCREASES FREQUENCY FROM NEW DELHI TO WARSAW

After the successful launch of its New Delhi – Warsaw operations in September 2019, LOT Polish Airlines will increase its frequency from 5 weekly to daily.

LOT Polish Airlines, one of the fastest growing airlines in Europe and a Star Alliance Member, commenced operations out of India on 12th September 2019.

Based on strong demand from the Indian Point-of-Sale and latest booking forecasts for flights from India to Europe and North America, as well as high demand

TRAVEL AND HOSPITALITY | FEBRUARY 2020

from corporate travellers and leisure guests from Europe to New Delhi, the airline has decided to increase the number of weekly Boeing 787 Dreamliner flights from five to seven effective 14th September 2020.

India-originating passengers can now further benefit from the new codeshare agreement between Star Alliance members LOT Polish Airlines and Air India, offering seamless connectivity via New Delhi’s terminal 3 from Ahmedabad, Bengaluru, Chennai, Goa, Hyderabad, Kochi, Kolkata, Mumbai and Pune.

In Warsaw, passengers have access to LOT Polish Airlines’ global network and can easily connect to key business and leisure destinations such as London City Airport, Paris, Vilnius, Brussels, Frankfurt, Cracow, Geneva, Amsterdam, Stuttgart, Nuremberg, Hanover, Oslo, Paris, Düsseldorf, Hamburg, Berlin, Billund, Prague, Budapest, New York, Los Angeles, Chicago, Miami, and Toronto. by T NH DESK

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Make the most of the long weekends this year e New Year has begun, and with it comes the promise of long weekends! In recent years' bite sized travel' - squeezing in more curated travel itineraries into shorter time frames have given Indian travellers the freedom to explore the ways they can spend their holidays.

From driving down to the nearest hill station, to jet-setting off on a 4 day cruise adventure, long weekends give travellers the opportunity to take a break from the mundane routine of life while delving into new experiences. In order to satisfy the needs of the new age Indian traveller, SOTC Travel, one of India’s leading travel and tourism companies has composed a list of finest destinations for spending the long weekends this year. ere are approximately twenty one long weekends this year, and each of them presents a unique opportunity for Indians to tick off a destination off their bucket lists. e months of February, March, April, May, June, August, October and November, offer the long weekend opportunity to travellers.

With the improvements in flight connectivity, easy visa access and favourable pricing, Indian travellers also have the option of setting off to short haul destinations to celebrate these weekends. e most preferred short haul destinations include Abu Dhabi, Singapore, Fiji, Bali, Cambodia, Laos, Vietnam, Bangkok, Mauritius, Sri Lanka, Maldives, Macao and more. e most popular domestic destinations that draw interest during these times include Munnar, Goa, Andaman, Rajasthan, Diu, Gokarna, Puri, Ooty, Spiti Valley, Udaipur and more. Travellers can set off to Varanasi or Mathura in March, to celebrate Holi with pomp and grandeur or Haridwar, Khajurao, Mandi for a spiritually-enriched experience.

SOTC Travel also offers attractive packages to travellers to visit locations that are known for their cultural and local experiences like Russia for the

TRAVEL AND HOSPITALITY | FEBRUARY 2020

Daniel D’souza President and Country Head, Leisure, SOTC Travels

Northern Lights, Japan for the Cherry Blossom festival, and Harbinfor its biggest ice and snow exhibit, Holland for its Tulip farms, etc.

Daniel D’souza, President and Country Head, Leisure, SOTC Travel said, “Micro Trips are the new travel trend among Gen Z (Less than 25 years) & Gen Y (26-35 Years) as they understand that travelling is the best medium to escape their hectic daily schedules. More travellers today in their 20’s to 60’s are embracing the opportunity to experience new cultures and lifestyles with the aim of broadening their travel horizon.

Less stressful planning, lower costs and increased frequency make shorter getaways a smart way to vacation. Indians now take every chance they get for multiple short holidays clubbing days with

“At SOTC Travel, we have curated easy travel series for destinations like Bali, Malaysia, Bangkok, Dubai to name a few and also with our On-The-Go feature, customers can book new activities while on their holiday, and make the most of their weekends.”

the long weekends.

Many destinations today have easy visa access or have visa on arrival facilities which makes it convenient for travellers. With the constant improvements made in the travel and tourism sector, these weekends have become opportunities for travel and exploration. ey give everyone a chance to set off on mini-adventures, where they can either plan in advance for their holiday, or even make plans on the fly. At SOTC Travel, we have curated easy travel series for destinations like Bali, Malaysia, Bangkok, Dubai to name a few and also with our On-e-Go feature, customers can book new activities while on their holiday, and make the most of their weekends.”

by TNH DESK

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'MAURITIUS IS A SYMBOL OF ELEGANCE, LUXURY AND QUALITY, A PLACE FOR REJUVENATION' India remains a high potential market for Mauritius Tourism, says Arvind Bundhun, Director, Mauritius Tourism Promotion Authority (MPTA), with the destination being perfectly apt for Indian travellers.

By Prem Kumar

Located in the Indian Ocean, Mauritius shares a strong historical and cultural ties with India, with around 60% population of the island nation of Indian origin. e country, known for its breathtaking pristine beaches, is a much sought-aer tourist destination. Besides being a favourite of beach lovers, Mauritius is also popular among honeymooners. Recently Mauritius Tourism Promotion Authority (MPTA) as an exhibitor participated in SATTE 2020 held in Greater NOIDA, Uttar Pradesh on 8th-10th January. MPTA in partnership with SATTE 2020 organized an exciting evening of entertainment and networking on 10th January at e Imperial New Delhi. e event was attended a large number of media persons and travel trade executives.

Addressing the gathering, Arvind Bundhun, Director, MPTA, "India and Mauritius have over the years developed historical ties. e two countries are connected economically, culturally, religiously and socially."

Bundhun added, "Mauritius is a symbol of elegance, luxury and quality and also a place for rejuvenation with an array of attributes. We are endowed with pristine beaches, crystal clear water, scenic landscapes, but we have much more to offer. Our products are diverse, and we are constantly marketing the destination as a paradise for families, honeymooners, weddings, water sports, land sports and also for cultural tourism.

India remains a high potential market for us. Our products are perfectly adapted to the likes of Indian travellers.

As we are embrace 2020, we are escalating our presence in the market through a

series of targeted activities for different segments.

Bundhun took the occasion to thank Indian travel trade for their 'invaluable support and consistent perseverance' in promoting Mauritius to put Mauritius on the top of the mind of Indian travellers. anking the representatives of Air Mauritius accompanying him for their support to promote the island, Bundhun said that accessibility is vital for the development of the tourism industry.

Today Mauritius is more than ever accessible for Indian travellers, who now have the convenience to travel to the island nation, from 4 different points in India, with over a frequency of 10 flights a week.

'2019 WAS A CHALLENGING YEAR' Speaking on the sidelines of the event, Bundhun informed that the last year was a challenging year for Mauritius Tourism in India when the number of Indians travelling to the island nation dropped by 8%. "e total number of Indians travelled to Mauritius was 8,000 less in 2019 as compared to the previous year. is happened due to general elections in India and decrease in connectivity between the two countries.

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TOURIST ARRIVALS FROM INDIA TO AZERBAIJAN UP BY 66.8% IN 2019 Planned projects for 2020 include new visitor centres, film policy to strengthen ties with the Indian Film Fraternity, and enhanced state-ofthe-art facilities to host events.

Azerbaijan Tourism Board (ATB) witnessed an exceptional year of growth in tourism across the capital city of Baku and other key regions of Azerbaijan, with Indian visitor numbers up by 66.8%. This achievement comes just over a year after ATB unveiled the “Take Another Look” campaign in India in 2018.

Other markets with significant increase in visitors include UK (27%), China (64%), and Germany (22%). With a clear ambition to double current in-bound tourism by 2023, the increase in visitors is due to an intensive global marketing campaign as well as an increased appetite among Indian travellers to seek

out lesser-known destinations.

Florian Sengstschmid, CEO of Azerbaijan Tourism Board said: “We have had an extremely successful year since we launched “Take Another Look” in India. Our global marketing and communications campaign, paired with extensive in-market engagement and investment in tourism infrastructure has driven visitor numbers from India and beyond – reaffirming that Azerbaijan has truly arrived as a preferred destination in this region.”

“India is a key market for us with immense potential due to its high number of international travellers and growing interest in the Caucasus region. OTM gives Azerbaijan Tourism Board a platform to share our culture, cuisine and country with the Indian market. With strong cultural and historical touchpoints between both countries and a sim-

activities like skiing, hiking, private jeep tours to the mountains, cultural experiences such as vineyard tours, art and music festivals, and golf for the sports enthusiasts. The country is the perfect destination for families, with a range of family-friendly resorts across a range of budgets and several entertainment zones. Sengstschmid added, “2020 is full of possibilities as we look to attract corporate, wedding and leisure travellers from the region to Azerbaijan. We are opening new visitor centres at the unique mud volcanoes site and working on new tourism products like hiking, trekking, and birdwatching among others.

We are also looking forward to welcoming a number of film crews to discover our spectacular landscapes, including summer countryside and winter ski slopes, adventure trails, and

by T NH DESK more.”

Florian Sengstschmid CEO of Azerbaijan Tourism Board

plified electronic visa process that can be done in under three hours, we aim to welcome many more Indians to discover Azerbaijan’s many offerings.”

ATB has made recent investments to develop the product portfolio of the country to meet the varying needs of the Indian market. This includes adventure

JAPAN NATIONAL TOURISM ORGANIZATION LAUNCHES 'YOUR JAPAN 2020' CAMPAIGN In a strategic move to entice the Indian outbound travelers, Japan National Tourism Organization (JNTO) is kickstarting the year with a brand new 'Your Japan 2020' campaign. The new campaign aims to provide special experiences and great offers to the Indian travelers on an unprecedented scale.

As 2020 also marks the year of much-awaited and spoken about the Olympic and Paralympic Games in Japan, the country is all set to welcome visitors from all across the world. In order to make their visit entertaining, JNTO has charted out fun filled events across the year and all-around Japan.

While the destination would be buzzing with festivities, unique of-

fers like- exclusive public openings, Japan-first special events, free air tickets to local areas, and large discounts will elevate the mood of the visitors.

Through the campaign 'Your Japan 2020', JNTO wants to invite visitors globally to experience Japan their way through events like never before. This high magnitude campaign began on 1st January and will extend till end of this year; that is 31st December 2020. JNTO through its premeditated partnership is allowing travelers on an economical trip to Japan as both, domestic & international airlines are handing out phenomenal discounts.

Autumn in 2020 will bring with it

TRAVEL AND HOSPITALITY | FEBRUARY 2020

Yusuke Yamamoto Executive Director, JNTO

‘Savor Japan’ campaign which will be positioned at developing countryside experiences. Travelers can stay in an authentic countryside settlement and experience their local cuisine. Another distinct experience would be a special tour of ‘Iya Valley’ in Tokushima prefecture, which is a remote and hidden valley, tour conducted by Alex Kerr— an Eastern culture researcher and noted author.

Commenting on the campaign, Yusuke Yamamoto, Executive Director, JNTO said, “The year 2020 is highly crucial for Japan as all

eyes would be on our destination for hosting the World Olympic Games. In order to make every individual’s visit to our destination enthralling, JNTO has made conscious efforts in planning. We have categorically focused on each areas of traveler’s interest and spread activities all around the year starting from 1st January to 31st December 2020. We are extremely thrilled to host each one of you in Japan and are certain that your visit would be something, which you would never forget.

by T NH DESK

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NEWS

THE WESTIN KOLKATA RAJARHAT UNVEILS SPECIALITY RESTAURANT NORI Boasting of an eye-catching décor, extraordinary panoramic view of the cityscape, an alluring upscale ambience, an expat master chef and specially-curated Pan Asian and Japanese signature recipes – this speciality dining newbie has all the ingredients to be the first word for food connoisseurs and expats in the city. anks to its convenient location on the 31st floor of the hotel, Nori with a seating capacity for 60, catches the fancy of its discerning guests with an unmatched view of the city skyline with large floor to ceiling windows, and feel of this speciality restaurant is tastefully inspired by Japanese elements–a display wall featuring Japanese artefacts, laser-cut wooden screen dividing the dining areas and sensuous swirling bamboo mats creating a warm ceiling effect against the decorative screens.

Shogi screen doors lead to a private Tatami dining room which is easily accessed with Western-style Japanese seating on a raised platform. A VIP dining room offers privacy with a casual ambience of simplified laser cut wall panels. A communal dining table and a semi-private dining area provide more individual dining choices. e food, the heart of the restaurant, is curated by expat Chef Franquilino P. Padua, a specialist in Japanese and Asian cuisine with over a decade of experience under his belt. Offering a wide array of Asian flavours, Franquilino’s menu features fresh seasonal ingredients in imaginative and mouth-watering creations.

His passion for quality is sure to tantalize your taste buds vis-a-vis the food texture that emanates from an elegant marriage of flavours: “Fresh, minimalistic, exquisite flavor and visual beauty are the philosophy behind the food at Nori. Our focus is on the natural simplicity of chosen fresh ingredients handpicked from local and international markets and presenting them in a refined manner in a bid to retain the original flavour of the Asian classics” explains the master chef.

Some of the signature items in the expansive food spread dished out by Franquilino and his culinary team includes a selection of small

plates menu, Maki, Dim Sums, mains and desserts. e live Teppanyaki and Sushi stations allow the guests to enjoy an interactive dining experience. A few noteworthy items in the menu are ‘Sakura Salad’, , ‘Crispy Lotus Fritters’, ‘Tod Man Khao Pod’, ‘Scallion Pancake’, ‘Po Pia Je’, ‘Eoi Tempura’, ‘Twice Cooked Pork Ribs’, ‘Fragrant Chili Prawn’, ‘Cho Tam’, ‘Chongqing Mala Chicken’, ‘Truffle Scented Edamame’, ‘Spicy Crystal Chicken Coriander’, ‘Sastsumaimo Roll’, ‘Aburi Shake’, ‘Crunchy Maguro’, ‘Dragon Roll’, ‘Steamed Kolkata Betki’, ‘Kambing Masak Kurma’, ‘Hunan Spinach and Morning Glory’ and more.

Subhash Sinha, General Manager, e Westin Kolkata Rajarhat, says, “Nori is a refreshing addition to our celebrated hotel and we are excited to introduce a wide range of Pan-Asian and Japanese dishes to the food connoisseurs in Kolkata. Our expat Chef, Frank, the Master Chef at Nori brings with him years of expertise in Japanese cooking skills specially Teppanyaki. At Nori, we bring in seafood, greens and other traditional ingredients directly from Japan to give our guests the authenticity. We are sure the city will enjoy our signature offerings complemented with an excellent view of the city’s skyline. Needless to say, our patrons will be pampered in an ambience and hospitality symbolic of our brand – all in all making it an unforgettable Asian dining experience that will keep them coming back for more.”

by T NH DESK

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Quintessential regional favours at

Mynt

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BITE CORNER

Luxury diners get to savour a whole range of local cuisine and winter delights along with Western dishes at the vibrant outlet.

G

By Swaati Chaudhury

orging on winter delicacies at the onset of Makar Shankranti is a dreamcum-reality for connoisseurs of good food. I was on a lip-smacking tour of Mynt, the all-day dining food outlet of Vivanta Kolkata EM Bypass in the New Year. The upscale, business property managed by the Taj Group opened its doors sometime on August 15, last year. Snuggled on the ground floor of the hotel, Mynt sprawls over 3,500 sq.ft area and stresses on a sound balance of regional and global cuisine brilliantly churned up by culinary experts of the hospitality group.

The interiors of the 110-seater outlet are quite invigorating with the face of Goddess Kali artistically did up on metalware at the entrance. The interior walls have impressions of mint leaves engraved and there are gold-painted bamboos that are quite eyecatching. Portraying the heritage journey of Kolkata and Bengal forms the bottom line of Rating

Food: Service: Ambience:

4/5 3.5/5 4/5

the outlet. The walls are decked up with metal carvings on wood flaunting the city’s iconic Howrah Bridge to Victoria Memorial Hall and tramcars to hand-driven rickshaws, drum beats and rice paddy fields.

According to Parthiv Joshi, Executive Chef, Vivanta Kolkata EM Bypass, “At Mynt, we concentrate on simple and authentic flavours of regional cuisine. There is an interactive, live kitchen that churns out Asian and Western dishes.”

I sat down for menu tasting and the chef had cooked up a veritable delight on the lunch table with Bangladeshi thali meal, Italian dish and Bengali desserts. I started off with hand-made Ravioli, an Italian platter made from zero and semolina flowers and stuffed with generous fillings of spinach, mushroom and ricotta. Next, I moved on to the Bangladeshi thali to savour Chaach garnished with king of lemon. I had my pick of Mochar Chop or plantain flower cutlet and Poori with Saag Chochori, a green leafy vegetable preparation. There were a host of non-vegetarian items including Lamb Biryani, Shorshe Ilish, fish cutlet, Kosha Mangsho and Parshe fry (Mullet fish) but I relished having the sweet delights including

Verdict: For gourmet lovers coming from long-haul destinations, Mynt offers a kaleidoscope of the cultural heritage of Bengal and takes them on a culinary journey of Bengal and the other side of the border.

Khajoor Chutney and Chushir Paayesh or rice pudding.

Finally there were delish desserts comprising traditional sweets of Bangladesh like Sandesh and Kolkata like Malpua, Rasgulla, Chhanar Jalebi or Paneer Jalebi and Gulab Jamun that one simply cannot afford to miss.

Address: Mynt Vivanta Kolkata EM Bypass 1930, Rajdanga Main Road, Kolkata -700107 Phone: (033) 66660000 Website: www.vivantahotels.com Food for two: Rs 1,200 exclusive of taxes. Alcohol is served on demand.

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4566 TABLES RESERVED EVERY HOUR ACROSS INDIA IN 2019

According to a recent report by Dineout Food Report, Indians dined out 4.5 times more in 2019 as compared to 2018.

What according you was the highlight for year 2019? For Indians, it was the year of dining where foodies dined without fear of bill on any occasion. As per the recent report published by India’s most sought aer restaurant solutions company – Dineout, Indians dined out 4.5 times in year 2019 as compared to 2018 through Dineout platform with almost 60% of them dining over the weekends.

In 2019, close to 4566 tables were reserved per hour across Indian cities including metro & non-metro cities and while the average bill value for dining out was `1600, for ordering in it was `300. e report is an indication of the growing dining out culture in India with a win-win situation for both diners & restaurateurs. While Indians were able to save a whopping amount of `600 crore using the app, restaurants also earned 3X more during each dining.

India is a food-loving country with different states offering a myriad of cuisines. However, North Indian food emerged to be a clear winner with maximum Indians ordering it across India including South Indian states. With 37%, North Indian food cuisine was a hit among Indians, Chinese at 19% and Continental at 12%.

Report's key highlights • National Dineout Day (25th Aug 2019) saw 2 lakh Indians dining out • Tikkas & chilled beer among the most preferred combos for 2019 • Indians prefer having dinner between 8pm10pm • 52% people preferred casual dining • Highest bill paid on a single bill: `2,76,988

e report also showed interesting trends in Metro Vs. Non-Metro. Delhi was the city with the highest savings! A Delhi resident dined out 179 times & made the highest savings of over 3.5L using Gourmet Passport and Dineout Pay. Bangalore spends the highest while dining out as compared to the rest of India. In Non-Metro cities, Udaipur is the new city of love for having maximum ‘table for 2’ reservations.

Indore is family first with a maximum ‘table for 4’ reservations and surprisingly, dines out more on ursdays!

Commenting on the dining trends and expectations from 2020, Ankit Mehrotra, Co-founder & CEO Dineout said, “We have been advocating about dining out culture in India since 2012 via our platform Dineout, and it’s great to finally see the positive changes in the dining habits of Indians.

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by T NH DESK

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TRAVEL TRENDS FOR BOOMERS, GEN X, Y & Z IN FOCUS AT ATM ACTIVITIES AND EXPERIENCES TIE ALL GENERATIONS TOGETHER, BUT PREFERENCES DISRUPT BROAD-BASED OFFERINGS FOR A GLOBAL MARKET WORTH $183 BILLION UP 35% OVER THE LAST 5 YEARS. Travellers from across the globe representing all generations, now have a common interest in activities and experiences that are now influencing, indeed in many cases driving their travel decisions, according to new research from Expedia Group Media Solutions.

The research underscores the notion that cultural and once-in-a-lifetime experiences, exploring new destinations and interactive activities are ranked by all generations significantly higher than value or a discounted price.

Arabian Travel Market 2020, which takes place at Dubai World Trade Centre from 19-22 April 2020, will bring together travel and tourism experts from across the globe to discuss the burgeoning global tours and activities market, which according to New York-based Skift Research is estimated to be worth

$183 billion this year, a 35% increase since 2016.

“Although all generations are now looking for activities and experiences, above all else, what makes this market more complex is the individual preferences and demands of each generation and of course ultimately, the challenge facing marketers trying to engage with them,” said Danielle Curtis, Exhibition Director ME, Arabian Travel Market 2020.

ATM is holding a series of seminars on its Global Stage identifying the latest in hospitality concepts as well as the most recent trends in cultural tourism to future developments in the wellness economy and responsible tourism. And addressing these issues ATM has recruited industry experts from Kerten Hospitality, Accor, as well as representatives from Abu Dhabi and Ajman tourism boards.

Boomers, born between 1946 and 1964 are the least

concerned about budget and are especially interested in sightseeing and in the case of American tourists, 40% will plan their holiday around food and drink. They want safety, security and service and the so-called Platinum Pensioners are a much sought-after demographics – they want to relax and generally, avoid long haul trips. Gen X travellers who are now typically aged between 40 and 56 years travel least out of the generations, due to corporate careers, 50% of all leadership roles worldwide are occupied by Gen Xers. As such, they value work-life balance and prefer relaxing holidays to de-stress. Interestingly, 25% of Gen X will accept word of mouth during their decision-making process and are especially drawn towards cultural experiences Expedia research found that 70% enjoy museums, historical sites and art galby TNH DESK leries.

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NEWS

PENANG CONDUCTS ROADSHOW IN INDIA TO ATTRACT MICE BUSINESS

Penang Convention and Exhibition Bureau (PCEB) organized four-city roadshows in India to promote Penang, a state of Malaysia, as a preferred destination for business events and tourism.

By Pradeep Chamaria

PCEB organized roadshows in India to promote tourism and trade from the Indian market to Malaysian state of Penang and showcase the state as a preferred destination for corporate and association meetings.

Led by a 15-member delegation from Penang, as a part of their campaign in Delhi, Yeo Soon Hin, Minister of State for Penang Tourism, Arts, Culture and Heritage, Ashwin Gunasekaran, Chief Executive Officer, PCEB and Satees Muniandy, Penang State Assemblyman for Bagan Dalam, addressed the gathering and shared the details about their plans for 2020 in New Delhi.

PCEB's roadshows in India were held in four cities, along with B2B engagement session with participating business events and leisure travel buyers from India and media session with the local journalists. e roadshows were attended by a delegation of 14 partners from Penang from Penang, including hotels, destination management companies, attractions, professional conference organisers and event experts.

To attract business from India, the PCEB also launched the Penang Specialist Programme designed for the Indian market. e Programme equips select outbound travel, MICE, wedding and filming agencies with first-hand knowledge of Penang through a full-day workshop conducted in each city concurrently with the B2B engagement session. Among the incentives that the Penang Specialists can qualify for are special incentive for group sales of 100 pax and above, family opportunities to Penang, opportunities to attend PCEB’s training and networking programme in Penang and India, and much more. e certification of the Penang Specialist Programme will be valid for three years upon which qualifying members will be invited for recertification. e workshop was conducted by Katharine Chua,

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Ashwin Gunasekeran, CEO, PCEB, Yeoh Soon Hin, Penang's Minister for Tourism, & Satees Muniandy, Penang State Assemblyman for Bagan Dalam

“India is one of the top five markets of Penang for business events, and over the years, we have received encouraging interest from Indian event planners and conference organisers.” the Managing Director of Penang’s Tropical Spice Garden.

Speaking on the occasion, Ashwin Gunasekaran, CEO, PCEB, said, “e number of Indian travelers to Penang has increased in recent years. e Penang Immigration Department reported that for the period between January to December 2019, 61,847 Indian travelers visited via the Penang International Airport and Penang Swettenham Port (cruise liners) compared to 43,537 in the same period in 2018. is is a 42% increase, making it one of the

healthiest growths we have experienced.” He added, “India is one of the top five markets of Penang for business events, and over the years, we have received encouraging interest from India event planners and conference organisers. In 2019, 4% of business events of Asia Pacific origin was from India, contributing RM268.6million (USD 65.89 million in estimated economic impact.”

To further attract the Indian outbound meetings and conference market, PCEB introduced a new support package specially tailored for India. e support packages include from sponsorship of souvenirs and welcome luncheon for the organisers valued at RM3,500 (for confirmed meetings/conferences of 50 to 100 delegates) to hosted site inspections, welcome-luncheon for organisers, cultural performances and souvenirs valued at RM10,000 (for incentive groups of 501 delegates and above.) Penang is a modern international island city renowned for its unique offerings of lush green rainforests, beautiful hill stations, spectacular shopping and scrumptious food. Additionally, this northern Malaysian state is one of the top travel destinations in the world.

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NEWS

REZLIVE TO REVOLUTIONISE TRAVEL AGENCIES' CORPORATE TRAVEL SERVICES

B2B company launches Affiliate.Travel at SATTE 2020.

RezLive.com, a leading player in B2B online travel reservation space from the house of Travel Designer Group, announced the launch of ‘Affiliate.Travel’ at SATTE

2020, South Asia’s leading travel & tourism event. Affiliate.Travel will be a game changer to revolutionise India’s corporate travel by empowering travel agencies and professionals managing business travel with their own booking engines without investing in technology. As per a KPMG report, India’s business travel market is expected to reach over US$ 93 billion by 2030.Realising the potential in this segment, Indian travel agencies and tour operators are gearing up to encash the growth opportunities.

Affiliate.Travel will help Indian travel and toursim industry to create new success avenues with the

MASTERCARD LAUNCHES PRICELESS CITIES PROGRAM IN SOUTH ASIA Mastercard today launched its flagship Priceless Cities program in South Asia.

Starting first in Sri Lanka, the program will allow global travelers to gain exclusive access to several unique experiences when they visit the island destination.

Priceless Cities is a program available exclusively to Mastercard cardholders and provides access to unforgettable experiences in the cities where one lives and travels. Currently, the program covers over 40 cities and destinations.

India accounts for the largest number of visitors to Sri Lanka. According to official estimates, approximately 425, 000 Indian tourists were expected to visit the country in 2019. Be it embracing history and heritage, witnessing the colonial charm of the central highland tea estates, or experiencing the excitement of Colombo, Priceless Cities will unlock several unique experiences for Mastercard cardholders. is will be in one of the world’s most diverse and exciting islands, the pearl of the Indian ocean. To access the full list of

by TNH DESK Priceless experiences in Sri Lankaclick here.

rise of business travel in the country.

Affiliate.Travelallows travel agents to distribute their own booking platformto their corporate clients for managing reservations.

This booking platform is powered

by RezLive.com’srobust booking engine with access to over 250,000+ hotels, 45000+ sightseeing options and 5000+ transfer options. The booking tool is packaged with the innovative features of RezLive.com, complete with a payment gateway for seamless payment collection from corporate clients.

by TNH DESK

Jaal Shah Managing Director Travel Designer Group

BLTM concludes in Delhi

BLTM Delhi, India's leading travel trade show on Business, MICE & Leisure travel, was held from 31st January to 1st February 2020 in New Delhi at Leela Ambience Convention Hotel. Uppekha Samaratunga, the Minister Commercial in the Sri Lanka High Commission, New Delhi was the Guest of Honor at the exclusive show. Taiwan, Sri Lanka, Indonesia, Maldives and Mauritius had joined the BLTM 2020 bandwagon along with over 100 other prime exhibitors.

Highlights of the show were 100 hand-picked corporate buyers, Global Admin Heads, VP & Country Admin Heads, Global Travel Category Managers and Travel Procurement Heads; world-class panel discussions on key corporate travel issues; a special track on Destination Weddings; a unique conference programme on the trends and challenges of the Indian wedding industry; and an exclusive Wedding Zone. by T NH DESK

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F E AT U R E

DUBAI

TOP 10 THINGS TO SEE AT EXPO 2020 We run through 10 top attractions that highlight the breadth of Expo 2020 Dubai and show why it will be The World’s Greatest Show from 20th October 2020 to 10th April 2021.

• Jaw-dropping architecture

e creative and cutting-edge combine as buildings designed by ‘starchitects’ (superstar architects) and others by up-and-coming talent from around the world come together at Expo 2020. ese include the UK Pavilion, inspired by the late scientist Stephen Hawking and featuring a continuously changing, AI-generated poem on its exterior; the Kingdom of Saudi Arabia Pavilion,

whichwill open up from the ground like a large window onto the nation’s bright future; and the visionary UAE Pavilion, shaped like a falcon in flight.

• Al Wasl Plaza

Imagine a dome that’s taller than the Leaning Tower of Pisa and almost as wide as the London Eye is high. is will be the sight to greet visitors to Al Wasl Plaza, the iconic centrepiece of Expo 2020 and host of major celebrations during and aer the Expo. e dome will double up as a massive 360degree projection screen, showing images that you can be seen from both

inside and outside.

• Immersive entertainment

Look forward to 60-plus live performances daily for 173 consecutive days, including world-famous music acts, comedy greats, digital theatre productions, street parades, poetry slams, fashion shows, traditional dance and plenty more. ere will be plenty of venues to suit every outdoor celebration, whether catching a performance or for simply relaxing, including Al Forsan Park, Al Wasl Plaza and Jubilee Park.

• Mega-celebrations and festivals Chinese New Year and Christmas are just two of the unmissable mega-celebrations that will be taking place at Expo 2020, with international festivities, such as Diwali, New Year’s Eve,

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F E AT U R E

will go to a fund established by Expo 2020 to support UAE-based designers and small- and medium-sized design businesses.

• Expo 2020 mascots

Women’s International Day and Christmas also promising entertainmentpacked experiences that visitors won’t forget in a hurry. Each of the 192 countries participating at Expo 2020 will also showcase the best of their cultures as every nation celebratestheir own National Day.

• A foodie’s paradise

With 200-plus F&B outlets offering 50-plus cuisines across an area equal in size to seven football pitches, visitors will be able to tuck into street food, Michelin-starred gourmet and classic favourites from around the world that otherwise rarely travel outside their national borders.A selection of UAEbased cafés, restaurants and food trucks have also been specially chosen to showcase the huge variety on offer, spanning influences from Lebanon to India and the Philippines to Ireland. Visitors can also discover the creative merging of flavours and cuisines, such as Arabic tacos or Levantine fusion, explore futuristic food tech and take a culinary tour.

• The UAE’s first opera, performed by a global cast

October 2020 will see the launch of the UAE’s first opera, commissioned by Expo 2020. Bringing a thousand years of local and regional culture to life, Al Wasl will showcase the UAE’s unique heritage from its Bedouin roots to its status as a modern multicultural hub.

Written by Emirati talent and performed in Arabic and English,itwill be produced in collaboration with the Welsh National Opera and feature more

than 100 artists and musicians.

• Smart technology

Expo 2020 will be a pioneering example of a future city shaped through smart infrastructure to make our lives more simple, efficient and safe. ink state-of-the-art systems to improve energy efficiency while maximising safety, security and comfort; a 5G-enabled smart site around 20 times faster than 4G; and cutting-edge crowd-flow management systems, smart ticketing and more to ensure everything runs seamlessly as Expo 2020 welcomes an expected 25 million visits or 150,000 visitors per day on average.

One magical Ghaf tree, two intrepid siblings, and three helpful roboguardians: follow the Expo 2020 mascots as they embark on a thrilling adventure through time and space to discoverthe meaning behind e World’s Greatest Show. Eight-year-old Latifa is keen to share her knowledge with others and is passionate about learning, while Rashid, her nine-yearold brother, cares deeply about the environment and enjoys poetry, drawing, riddles and family tales passed down through the generations. Along with Opti, Alif and Terra – the robots that represent each of the Expo’s subthemes of Opportunity, Mobility and Sustainability – they will help you explore the world-changing inventions revealed at past World Expos and discover all about Expo 2020 and the amazing legacy it

by T NH DESK will leave behind.

• An inspiring open-air exhibition Discover aunique contemporary outdoor exhibition of never-before-seen artworks by some of the best contemporary artists from the UAE and around the world. Expo 2020’s ambitious visual arts programme will feature a mesmerising, eclectic journey of specially-commissioned permanent artworks, including large-scale installations, sculptural works and projections around the public spaces of e World’s Greatest Show, and will live on for years as part of Expo 2020’s legacy.

• Bespoke design collections

From handmade to high-tech, traditional to contemporary, a range of cra products have been commissioned by Expo 2020, made by both locally-based designers and renowned international designers inspired by the UAE. Proceeds from the sale of these unique products

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CASA ITALIA HOSTS ART EXHIBITION IN INDIA e Italian Institute of Culture recently organized exhibition at the Casa Italia's three Indian lounges located at VFS Global Visa Application Centres in Delhi, Mumbai and Kolkata. e exhibition took place from 13th to 17th January.

Casa Italia, the chain of exclusive business lounges, showcases specially-curated Italian brands and allows visa applicants to experience the Italian lifestyle while submitting their visa applications. At present, Casa Italia has three lounges in India that were chosen for a special exhibi-

tion on the occasion of the International Pizza Day. Each of three Casa Italia lounges in India exhibited five pictures from the artist Nadia Magnacca that allowed customers to truly experience glimpses of the spectacular Italian culinary practice.

Nadia Magnacca was born in 1958 in Naples where she has been living and working for years through the language of photography and video installation. She is now professor of Integrated Sciences at a State Higher Institute.

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QATAR AIRWAYS GCEO: CIVIL AVIATION CONTINUES TO SHOW GREAT LEVELS OF RESILIENCE Delivering keynote address at the CAPA Qatar Aviation, Aeropolitical & Regulatory Summit in Doha, Qatar Airways GCEO Al Baker said, "More than ever, our industry continues to show great levels of resilience in the face of adversity and disruption."

Under the patronage and attendance of H.E. Mr. Jassim bin Saif Al Sulaiti, the first day of the CAPA Qatar Aviation, Aeropolitical and Regulatory Summit kicked off on Wednesday 5 February at the Sheraton Hotel in Doha, Qatar. The summit, held in the presence of the President of Qatar’s Civil Aviation Authority, His Excellency Mr. Abdulla bin Nasser Turki Al-Subaey, was attended by ambassadors, officials and senior executives from the aviation industry.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, delivered an inspiring keynote address on the first day of the conference in front of international delegates and decision-makers from across the aviation industry.

Speaking in the keynote address, Qatar Airways Group Chief Executive, H.E. Mr. Al Baker said: “The timing of this years’ summit is perfect to engage in fruitful discussions and constructive debate.

More than ever, our industry continues to show great levels of resilience in the face of adversity and disruption. At the same time, we remain a positive and constructive voice in improving regulatory frameworks across regions, especially in the areas of sustainability

and air liberalisation.

“One of my core beliefs is that a liberalised aviation sector can be a great catalyst for global economic and human development. At Qatar Airways, we believe in connecting people with no borders, only horizons.”

The CAPA Qatar Aviation,

Aeropolitical and Regulatory Summit, taking place from 5-6 February, features more than 40 expert speakers from across the airline, legal and government sectors discussing the latest developments in international aviation regulation, both within the Gulf region and globally.

by TNH DESK

ATM'S FIRST IN-DESTINATION FORUM ARIVAL DUBAI @ ATM Travel, tourism and hospitality professionals from around the world will have an opportunity to explore the next generation of indestination trends and innovations at the Middle East’s first ever edition of Arival Dubai @ ATM, which will take place alongside Arabian Travel Market (ATM) 2020 at Dubai World Trade Centre from 19 – 22 April 2020.

The dedicated forum, which will take place on Sunday 19th April, will enable vendors, agents and operators of tours, activities and attractions to gain invaluable insights into the latest trends and challenges impacting the in-destination industry, as well as improving customer experience and business development throughout the Middle East market.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said, “According to the latest data from research firm Phocuswright,

tours, activities and attractions are currently the third largest and fastest growing sector within the travel and tourism industry, representing approximately US$180 billion in global travel spend annually.

Add to this, one third of tours, activities and attractions are booked online at present with the Middle East representing one of the world’s fastest growing online travel experience markets and we can see a pattern forming.”

Given their competitive edge, it is clear that professionals within the tours and attractions segment in the Middle East as well as associated travel brands, need to invest in the latest technology and innovative online booking tools in order to capitalise on this rapidly expanding travel experiences sector.

Delegates at the inaugural Arival Dubai@ ATM forum will have access to a packed conference agenda featuring high-profile

Danielle Curtis Exhibition Director ME, ATM

keynote speakers, with Arival CoFounder and CEO Douglas Quinby, kicking-off proceedings with a session on the current and future in-destination trends, challenges and opportunities shaping the Middle East sector.

The original edition of Arival was launched in Las Vegas in 2017, with conferences now taking place across Europe, Asia and the United States. Owing to the success of Arival events to date, Arabian Travel Market organiser Reed Travel Exhibitions, partnered with Arival to bring the very first event

Douglas Quinby Co-Founder and CEO, Arival

of its kind to the Middle East.

Douglas Quinby, Co-Founder and CEO, Arival, said: “The Middle East has become a rising star in the travel and tourism industry with tours, activities, attractions and experiences becoming one of the fastest growing sectors. However, cutting-edge technologies and innovations as well as the rapidly evolving demands of travellers today are presenting various distinct challenges for all stakeholders involved in tours, activities and attractions.

by T NH DESK

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AROUND THE WORLD

POPULAR FESTIVALS AROUND THE WORLD TO LOOK FOR IN MARCH 2020 Kakku Pagoda Festival March 6-8, 2020 Location: Thaungyyi, Myanmar

The festival heralds on the 12th month of the Burmese calendar when the populace of Pa-O tribe residing in Shan state gather at the ageold Kakku Pagoda complex to observe the harvest festival. They sell their products and contribute their earnings to the pagoda. The tribal populace gear up in traditional costumes and honour the idol of Lord Buddha. The festival has a significant role in boosting the economy of the country and is a centre of religious activity for the locals. It is open to tourists from across the globe.

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National Grape Harvest Festival March 1- 9, 2020 Location: Mendoza, Argentina

When it comes to the cultural calendar of Argentina, the Grape Harvest Festival is an annual celebration held in the world-renowned wine region of Mendoza, the sleepy city in North Argentina.

The festival dates way back to 1936 and is a huge draw for wine lovers from all over Argentina. This is incidentally the largest wine festival across the globe.

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AROUND THE WORLD

NARVIK WINTER FESTIVAL March 13-22, 2020 Location: Narvik, Norway

Port Fairy Folk Festival March 6- 9, 2020 Location: Port Fairy, Australia

The festival is an attempt to honour the achievements of Norwegians who relentlessly toiled hard way back in the 18th century to build the world’s most northerly railway line through the Arctic mountains under Northern Lights, Midnight Sun and winter storm. This is one of the most significant winter festivals in northern Norway that command the highest participation and mass involvement. It is that time of the year when the city of Narvik bounces back to life like the sun that conquers the dark Arctic winter every year.

The four-day musical extravaganza occurs in the fishing hamlet of Port fairy in Victoria that has been hosting the festival since 1977. The festival has a string of events comprising global, foot-tapping folk music alongside blues and world music.

The festival celebrates cuisine, art, community and environment. There is Jazz Festival that is into promoting all kinds of jazz music in the fascinating town of Port Fairy.

JAIPUR ELEPHANT FESTIVAL March 10, 2020 Location: Jaipur

Held during Holi, Elephant Festival showcases elephant polo and elephant dance. There is a multi-hued procession of highly embellished elephants, camels, horses and folk dancers. The elephant owners adorn their elephants in a colourful way with the saddle cloth and jewelleries. The elephants sport ear danglers and brocade scarves to adorn their ears and necks. The foreheads of elephants are done up with head plates and their tusks are decked up with gold, silver bracelets and rings.

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E V E N T WAT C H

SKAL DELHI HOSTS A SPECIAL MONTHLY MEET Skal Delhi held its monthly dinner meet at Sampan -e Surya Hotel on 8th January 2020. e event was attended by more than 150 Skal members and guests. e Suryaa team welcomed them with overwhelming warmth. is was a special monthly meet as members from other clubs who were in the National Capital for SATTE 2020 also participated in the event. e attendees included dignitaries from Skal International, Skal Asia and Ska India as well as members from Skal Kashmir, Kolkata, Trivandrum and Bengaluru.

Skal Delhi welcomed all present on the occasion, also informing members about the upcoming Skal Delhi events, especially the Skal Ball 2020 to be held

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on 29th Feb 2020 at Le Meridien, New Delhi.

On the occasion, Skal Asia's President Sk Sanjay Datta asked members to register for Skal Asia Congress, Phuket to be held on 25th-28th June 2020 and participate in the event in large numbers.

Sk. Vijay Mohan Raj, Director, Skal International, updated members about the latest travel industry trends and statistics. Sk. Vaz- Vice President, Skal International India informed members about upcoming Skal National Congress in April, asking them to be present there in large numbers.

All members present on the occasion enjoyed the pan Asian gastro journey of delectable flavours in eye-catching aes-

thetics at Sampan. e Surya team went the extra mile to make the occasion an unforgettable experience for the members and guests.

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MOVING ON

APPOINTMENTS OF THE MONTH

1

Stefan athmann

General manger the hotel Bristol Berlin the famous hotel Bristol Berlin is now managed by Stefan athmann as General manager. With Stefan athmann, no stranger is taking over the management of the hotel in the heart of the city, but a first-class hotelier with over 20 years of experience, who is strongly rooted in the Berlin market.

2

GauRaV SinGh

multi Property VP-east india & Bangladesh, marriott marriott has appointed Gaurav Singh as the multi Property VP east india & Bangladesh and Gm of JW marriott hotel kolkata. Besides JW marriott kolkata, the other hotels in east india he oversees are the Westin kolkata Rajarhat, Courtyard by marriott Siliguri and fairfield by marriott Rajarhat.

3 4 RaVi DhankaR

General manager Pride hotel Chennai Pride Group of hotels has appointed Ravi Dhankar as General manager for Pride hotel Chennai. Dhankar is a hotel management Graduate with over 14 years of hands-on experience in hotel Operations, Client Relationship management, industry engagement and Corporate Liaisoning.

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Vinay SinGh

hotel manager Le meridien Jaipur Resort & Spa Vinay Singh has been appointed as the hotel manager of Le meridien Jaipur Resort and Spa. a trail-blazer in the field of hospitality, with over 18 years of experience in leading indian and international hotel brands, Vinay Singh is a dynamic and charismatic presence.

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MOVING ON

5

Russel stoRey

General Manager Cabrits Resort & spa Kempinski Dominica Kempinski Hotels has appointed Russel storey as GM Cabrits Resort & spa Dominica. Russel joins the luxurious resort hotel on the untouched island in the Caribbean from egypt, where he held the position as General Manager at Royal Maxim Palace, Cairo.

6

Chief operating officer niraamaya Wellness Retreats allen Machado has a successful career spanning over 20 years in luxury hospitality. He has specialized in working with exciting trendsetting luxury hotels in india and the Middle east, strategically developing profitable business models within his scope of work.

7 8 julia Massey

VP -Global sustainability Kempinski Hotels s.a.

Kempinski Hotels s.a. has appointed julia Massey as VP Global sustainability. as part of the operational strategy team, julia will be responsible for driving and developing a complete set of sustainable standards and initiatives to instill sustainability across the company’s guest journey and operations.

allen MaCHaDo

Geetanjali

Marketing-Head, Radisson Blu Plaza Hyderabad Banjara Hills Radisson Blu Plaza Hotel Hyderabad Banjara Hills has appointed Geetanjali Grover as the new Marketing Head.

Geetanjali brings with her over 11 years of marketing communication experience with reputed hospitality brands like the imperial new Delhi.

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NEWS

'CLIMATE, VISAS, OTAS AND OWNER’S ROI WILL CONTINUE TO TREND IN 2020' The environmental impact of hotels, relaxed visa regulations, the growth of online travel agents and maximising profits for hotel owners will be the top four trends in 2020, according to Mohamed Awadalla, CEO of UAE-based TIME Hotels.

Every professional hotelier today will recognise the impact that their property and its guests is having on the environment. Reducing carbon emissions as well as water and energy consumption is no longer an option, it is now very much mainstream.

“I can see this trend intensifying in 2020, with retrofitting of existing hotels and more sustainable design when building new hotels. I can foresee more international cooperation across hotel brands,” said Awadalla. “Brands are now valued as much for their sustainability, social responsibility and credibility as they are for their reach and profitability. So, reduce, reuse and recycle will be the corporate mantra for all hotels in 2020 and beyond,” he added. Clearly in the immediate term, the UAE five-year multiple entry visa and Saudi Arabia’s new visa requirements will encourage many more tourists to visit both countries.

In the UAE, the initiative will benefit a broad range of stakeholders involved with Expo 2020, from consultants and contractors, to trade representatives and investors. “e UAE attracts 21 million visitors per year, the UAE Cabinet hopes to double that figure by 2030, which should generate revenues worth well in excess of

$90 billion. It could also attract Muslims making Umrah, offering them options to visit both on the way to, as well as coming back from Mecca,” commented Awadalla.

“However, I think its greatest benefit will be to visitors who want to use the UAE as a base

“Brands are now valued as much for their sustainability, social responsibility and credibility as they are for their reach and profitability. So, reduce, reuse and recycle will be the corporate mantra for all hotels in 2020 and beyond,”

when conducting business meetings throughout the region or attending exhibitions, conferences and other events. e convenience, flexibility and cost-effectiveness, will be a major drawfor those nationals that do not qualify for visa on arrival in the UAE, as well as those on a budget,” he added.

In the kingdom, the recent visa changes will prove to be a real game-changer in 2020.e tourist e-visa which was only launched in September last

TRAVEL AND HOSPITALITY | FEBRUARY 2020

Mohamed Awadalla, CEO of UAE-based TIME Hotels

year, allows citizens from 49 different countries, to stay up to 3 months per entry, up to a total of 90 days a year. e visa is valid for one year with multiple entries.

“As Saudi opens-up to tourists, governments departments have announceda number of agreements with investors totaling around SAR 100 billion,” said Awadalla. e relaxed visa requirements are following other liberal policies such as ending

family-only sections in restaurants, women being allowed to drive, women travelling without a male relative and relaxing the dress code for female visitors, making the kingdom more attractive for female tourists. “e demand for short stay regional tourism and two-centre holidays ( Jeddahand Dubai for example) for international visitors will be off the charts, especially with low cost airlines operating these routes,” said Awadalla.

by TNH DESK

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DL (ND)-11/6167/2017-18-19 | DATE OF POSTING: 5-6 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH