Travel and Hospitality (TnH)-May 2017

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L. K. Advani

Dr. Jayant Sinha

Suresh Prabhu

www.tnhglobal.com

Rahul Bhatia

Ajay Singh

Ashwani Lohani

A N D

Travel Hospitality I S S U E 0 8 | V O L U M E V I I I | M AY 2 0 1 7 | ` 5 0

PA G E S 4 8

This time there were 29 Travel and Hospitality awards in six broad categories given to select individuals/organizations for their most outstanding achievements/contributions.

Who's who from the Government and the Travel & Tourism Industry graced the occasion

THE ULTIMATE RECOGNITION OF EXCELLENCE AND ACHIEVEMENTS IN THE TRAVEL & TOURISM INDUSTRY

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FROM THE EDITOR

So Applaud-worthy!

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar General Manager - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Web Designer Mohit Chaudhary Senior Reporter Archana Sharma Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com Printed, published and owned by Srishti Rai. Printed at Somsons Printing Works, 1/7, DoctorÊs Lane, Gole Market, New Delhi - 110001, and published at P- 23/90, Connaught Circus, New Delhi 110001; Editor: SRISHTI RAI

The best part of my job at Travel and Hospitality has got to be watching the outstanding work of my trade colleagues honored at our Travel and Hospitality Awards Ceremony. Due to that reason this awards special issue is very close to my heart. For those select few of our readers who may not be aware last month we had the honor of hosting the third edition of the Travel and Hospitality (TnH) Awards and the event was a roaring success. Consequently, I think this volume is a fitting platform to share why I am such a big fan of our travel awards.

Frankly, there are several reasons big and small that I experience, as the organizer of the event, that make it memorable but I will share some of the significant ones that you all can appreciate. First and foremost, awards reveal the trends and tastes of the industry in a condensed form. Moreover, for better or for worse awards reflect what the travel industry is all about- allure, marketing, hobnobbing, exposure and entertainment. But most importantly I love awards because they highlight great work and acknowledge the people and companies that inspire and advance the travel & tourism sector. So, the pages of this issue put spotlight on the best practices by a spectrum of individuals and businesses that range from up-and-coming innovators in the tourism marketplace to blue-chip companies that form the bedrock of the Indian travel sector. Our aim is that while you read the following pages you are encouraged to step your game up! With this, I invite

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all of you to please e-mail us your thoughts about the interviews and the awards and give us your candid feedback.

Before concluding, on behalf of the entire TnH family, I would like to convey our thanks to all our distinguished readers who nominated the winners of our awards. Let me also express our heartfelt gratitude and appreciation to all our renowned and esteemed guests who graced the occasion with their presence. My deep regards to Mr. Rajji Rai for his encouragement and guidance and my sincere thanks to the Print and Electronic media for their presence and for giving excellent coverage to the ceremony.

Now the most important, let me put on record our tributes to all our generous sponsors without whom these awards would not be possible and a special thanks to EaseMyTrip.com and InterGlobe Technology Quotient for their unlimited support.

At the end, I once again thank the distinguished assemblage that gathered at the ceremony for their august presence.

We hope you enjoy the issue as much as we did!

Srishti Rai Editor

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LIST OF WINNERS Special Awards Most Outstanding Contribution to Tourism Rana Kapoor, MD & CEO, YES BANK & Chairman, YES Global Institute Most Outstanding Corporate Executive Ashwani Lohani, CMD, Air India Most Outstanding Global Aviation Turnaround Ajay Singh, CMD, SpiceJet Most Respected Veteran of the Industry Nakul Anand, Executive Director, ITC Most Outstanding Organisation of the Year VFS Global

Airlines Most Outstanding Domestic Airline IndiGo Most Outstanding Airline Person of the Year Essa Sulaiman Ahmad, Vice President for India & Nepal, Emirates Most Outstanding International Airline Air India Most Outstanding Airline - Business Class Virgin Atlantic Most Outstanding Aircraft Cabin, Safety & Service Oman Air Most Outstanding Airline - Premium Economy & Economy Vistara

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Representations Most Outstanding International Tourism Representation in India Trac Representations (India) Pvt. Ltd. Most Outstanding International Hotel Representation in India Nijhawan Group Most Outstanding GSA Group Concorde

Tour Operators & Travel Technology Most Outstanding Travel Technology Provider ITQ Most Outstanding Global Travel Distribution System Amadeus Most Outstanding Online Travel Company Travel Boutique Online Most Outstanding Tour Operator Minar Travels

Tourism Destinations Most Outstanding MICE Destination Abu Dhabi Most Outstanding Family Destination Jordan Most Outstanding Wedding Destination Aamby Valley City Most Outstanding Leisure Destination Taiwan

Most Outstanding Tourism Board Gujarat Most Outstanding Wildlife & Pilgrimage Destination Madhya Pradesh

Hospitality Most Outstanding Debut Hotel Roseate House Aerocity New Delhi Most Outstanding Emerging Hospitality Company Nidra Hospitality Pvt. Ltd. Most Outstanding MICE Hotel Crowne Plaza Greater Noida Most Outstanding Luxury Hotel The Imperial New Delhi

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

I am happy that Travel and Hospitality Magazine is awarding the great achievers of the travel and hospitality industry at its IIIrd awards. I congratulate all the winners and wish them all the best. I am happy that we have gathered here to honour and felicitate the achievers of the industry.

Suresh Prabhu, Railway Minister

"First of all I would like to congratulate all the winners of the Travel and Hospitality Awards for their exemplary and fantastic works that they have done around the year to deserve these awards. Warmest congratulations to all of you. On this occasion, I would like to say that the Government of India has poured a tremendous amount of resources, energy and funds in infrastructure sectors such as railways and aviation and in all other facilities required for the development of travel and hospitality industry.

Dr. Jayant Sinha, Minister of State for Civil Aviation

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

SPECIAL AWARDS

Most Outstanding Contribution to Tourism

Rana Kapoor, MD & CEO, YES BANK & Chairman, YES Global Institute How did you feel when you found out that

The sector, which currently accounts for about

you had been honoured for your 'Most Out-

7.5% of GDP, is estimated to grow by 7.9% dur-

standing Contribution to Tourism' at the re-

ing 2016-26 and create 46.42 million jobs dur-

cently held Travel and Hospitality Awards?

ing the period. The World Travel & Tourism

It is indeed an honour to have been conferred

Council estimates the sector to witness over

with the “The Most Outstanding Contribution to

6.3% growth in capital investments during

Tourism" award. This significant recognition

2016-26, higher than global average of 4.5%.

further inspires us to continue working closely

This will create a multiplier impact on India’s

with the Government, industry, local communi-

socio-economic growth through infrastructure

ties and all stakeholders in the Tourism value

development, job creation and skill develop-

chain to create an enabling policy environment

ment, amongst others.

to fully unlock India’s Global Potential in Tourism - an engine of economic growth and

How can India fully tap its tourism potential

job creation.

and become a leading destination in the world?

For what reasons has your organization committed itself to the development of tourism?

Tourism has become an important economic driver and has significant job creation potential.

The sector is steadily catalysing development in remote locations, helping preserve local skills

" It is indeed an honour to have been conferred with the 'Most Outstanding Contribution to Tourism' award."

and traditions, driving enterprise development

The Government has taken several progressive measures such as extension of e-Tourist Visa to 161 countries and simplification of immigration and customs procedures.

Development of airports in tier II cities, greater penetration of digital modes of payment, creation of five special tourism zones, and tourism

at the micro level, and promoting environment

As a thought leader in this space, YES BANK

circuit schemes such as PRASAD and Swadesh

issues and sustainability. Further, the sector is

has drafted Tourism Policies and Mission Docu-

Darshan, amongst others, will further stimulate

predicted to grow significantly over the next

ments for states such as Uttar Pradesh, Andhra

growth of the sector.

decade and increase its share in India’s GDP. In

Pradesh, Puducherry, Uttarakhand, and Chhat-

However, in order to leverage the vast un-

line with this, at YES BANK, we have identified

tisgarh. We were also a Knowledge Partner at

tapped potential of this sector, it is critical to im-

tourism as one of the focus sunrise sectors, and

the Incredible India Tourism Investors’ Summit

prove tourism infrastructure, enhance last-mile

are committed towards holistic growth and de-

2016.

connectivity, create dedicated tourist assistance

velopment of this vital sector.

What are the key initiatives taken by YES

Backed by detailed understanding of the sec-

facilities and significantly upgrade safety pro-

tor, YES BANK has customized comprehensive

visions. Amending the ‘Infrastructure’ status for

Banking solution for the Tourism industry.

hotel projects and tourism related structures

BANK in the recent years for tourism devel-

from the current cost based criteria of INR 200

opment?

How do you look at the current state of the

Cr to INR 50 Cr will enable inclusion of 2-3 star

At YES BANK, we bring a unique amalgamation

tourism industry in India?

hotels, thereby boosting development of

of Knowledge and Banking solutions across key

India, with its diverse cultural heritage, unique

tourism infrastructure significantly.

sunrise sectors including Tourism, amongst oth-

traditional values and price-competitive offer-

India’s jump by 12 positions in World Eco-

ers. We have led several key initiatives through

ings, has the potential to become one of the

nomic Forum’s Travel & Tourism Competitive-

policy advocacy and recommendations, thought

preferred tourist destinations, globally. Further,

ness Index 2017 resonates well with ongoing

leadership interventions, round-tables and con-

burgeoning middle class, with increasing dis-

efforts being made to enable India to become a

vening, involving key stakeholders in the

posable incomes, is expected to contribute sig-

leading global tourist destination.

Tourism ecosystem.

nificantly towards upswing in domestic travel.

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TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

SPECIAL AWARDS Most Outstanding Global Aviation Turnaround Ajay Singh, Chairman & Managing Director, SpiceJet There are few entrepreneurs in the world

popular mood decisively in favour of the BJP,

with such an exceptional business acumen

with the party getting historical mandate in

and ability to turn around loss-making ven-

the elections.

tures into gold mines within a short span of

Owing to Singh’s leadership skills and

time. Ajay Singh, Chairman & Managing Di-

strong business acumen, SpiceJet has not

rector of SpiceJet is one of such rarest en-

only outperformed industry in operational

trepreneurs, who has made many dying

parameters but also received multiple acco-

ventures take a re-birth and scale new

lades from across the globe including the

heights of success. The list includes Spice-

‘World Travel Leaders Award’ at the WTM

Jet, Modiluft, Delhi Transport Corporation

London.

(DTC) and Doordarshan. Singh is also cred-

A first generation entrepreneur, Singh ear-

ited for coining the monumental 'Abki Bar

lier took up the challenge of turning around

Modi Sarkar' slogan.

the grounded ModiLuft airline in 2004. After

A man of genius, Singh is a master of taking

buying the defunct ModiLuft, London-based

the right decisions at the right time. Singh

NRI, Bhupendra Kansagra requested Singh

joined SpiceJet for the second time in Janu-

in 2004 to join ModiLuft. Singh joined Mod-

ary 2015. In December 2014, SpiceJet was

iLuft and bought 20% stake of the company.

going through a turbulent time and was on

He was given complete management control

the verge of being shut down. Almost bank-

of the company to run the airline. Singh re-

rupt, SpiceJet had cancelled hundreds of

named the ModiLuft airline as SpiceJet and

their flights. When everyone had lost hope

gave it a new life. In the next couple of

and its demise looked inevitable, Singh, one

years, SpiceJet became one of the leading

of the co-founders, decided to step in once

low-cost carriers in India. In 2010,

again and bought controlling stake in Spice-

sold out his stake in SpiceJet and exited the

Jet and gave it a new lease of life, thus,

airline.

emerging as the white knight for the airline

While serving as the OSD to then I&B minis-

that he had co-founded in 2005. Today

ter Pramod Mahajan during the earlier NDA

SpiceJet has a market share of approxi-

government led by former PM Atal Bihari Va-

mately 13.1%, and operates 340 daily flights

jpayee, Singh was credited for revamping the

to 46 destinations including seven interna-

national broadcaster Doordarshan (DD) and

tional destinations.

played a key role in the launch of DD Sports

Singh

Singh has also demonstrated his ingenuity

and DD News Channels. Singh is also cred-

in areas other business. A key part of the

ited with revamping and turning around the

BJP’s successful election campaign 2014,

Delhi Transport Corporation (DTC) in late 90s.

Singh is also credited for coining the cam-

With his knack to save ailing businesses,

paign's popular and enduring slogan 'Abki

Singh, the white knight of Spice Jet, is un-

baar Modi Sarkar' that swung the country's

questionably a man to reckon with.

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TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

SPECIAL AWARDS Most Outstanding Corporate Executive

Ashwani Lohani, Chairman & Managing Director, Air India

tourism, making the state one of leading tourist destinations in India. In 2003, MPSTDC was a loss-making entity and on the verge of getting privatized, but once Lohani took control of the tourism body, its fortune took a positive turn, and very soon it became a profitable organization.

A public servant who is always ready for new challenges, Lohani joined ITDC in 2001 when the Government was selling ITDC properties and turned around ITDC's flagship Ashok hotel in New Delhi.

Having a career spanning over three decades, Lohani has served the government in several key positions. In the past, he served as the Chief Mechanical Engineer of Northern Railway, Divisional Railway Manager of Delhi, Director of National Rail Museum, New Delhi and Director in the Union Ministry of Tourism. He has also served as the chief administrative officer of the Indian Railway Organization for Alternate Fuels, a subordinate organization of the Railway Board. As the director of the National Rail Museum, Lohani was instrumental in getting the Darjeeling Himalayan Railway nominated as a World Heritage Site. He also played key role in setting up of the Lo-

With his no-nonsense approach, turnaround

ones, Lohani is informally recognized as the

costeam engine museum in Alwar, Ra-

expertise and steadfast commitment, Ash-

'Turnaround Specialist'. Considering his sig-

jasthan.

wani Lohani, CMD of Air India, is bringing

nificant experience and success in working

A 1980-batch officer of the Indian Railway

the charm of the 'Maharaja' back. A visionary

with public sector undertakings in the past,

Service, Lohani holds four engineering de-

and industrious technocrat, Lohani is cred-

Lohani was appointed as the CMD of Air

grees, a rare accomplishment, for which he

ited with turning around the fortune of many

India in September, 2015. It was the time

was featured in the Limca Book of Records

PSUs such as Madhya Pradesh State Tourism

when Air India was facing stiff competition

in 2007. He is the first Railway Service Offi-

Development Corporation, India Tourism De-

from private airlines, its debt was mounting

cer to become the Chairman and Managing

velopment Corporation and now Air India.

and there were many other issues plaguing

Director of Air India. He has also authored

Under his dynamic leadership Air India has

the organization. Since then Air India's for-

two books: one book is on steam engines

achieved operational profits for the last fi-

tune has started to change.

and the other is on management. He has

nancial year and nobody can deny that the

Before joining Air India, Lohani served as

won many accolades for his exemplary pub-

service standards of our national carrier have

the Managing Director & Commissioner of

lic service. With his hard-working attitude,

improved many fold.

Tourism, Government of Madhya Pradesh. In

strategic vision and sustained endeavors to

Ashwani Lohani is a public servant of rare

his previous stint as Managing Director of

push boundaries, he is destined to create

quality. For his several feats of turning

MPSTDC, Lohani was credited with bringing

more and more records in the future.

around loss-making PSUs into profit making

Madhya Pradesh at the forefront of Indian

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TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

SPECIAL AWARDS Most Respected Veteran of the Hospitality Industry Nakul Anand, Executive Director, ITC

What do you love most in the hospitality business?

That it is a 24*7 world and that no two days are alike and that it is the one business in this fast paced and technology driven world that has still retained the element of ‘Human Touch’.

How do you feel about being honoured with the ‘Most Respected Veteran of the

According to you, what is the biggest

Hospitality Industry' award by TnH mag-

challenge the Indian hotel industry is fac-

azine at its Travel & Hospitality Awards

ing today?

2016?

I think that these are exciting times for the

What does winning this award

mean to you?

industry. What we need to do is focus on

It is not only a matter of great honour but

how together as an industry, along with the

also great pride to be bestowed with this ac-

government, we can increase the pull for

colade. Moreover, its significance is height-

India. We are over-roomed and we need to

ened in the light of it being one of the most

shift focus from the supply situation to cre-

prestigious recognitions, accorded by TnH. I

ating a demand for tourism India.

am truly humbled.

Secondly, I think we need to have different strategies for domestic tourism as compared

What led you to achieve such heights in the hospitality industry? What were your

"It is not only a matter of great honour but also great pride to be bestowed with this accolade. Moreover its significance is heightened in the light of it being one of the most prestigious recognitions, accorded by TnH. I am truly humbled."

success mantras?

No one person can succeed just by themselves. All my accomplishments are credited to the team at ITC Hotels.

What have been the highpoints of your career?

Being an ITC lifer, my passion for a ‘Respon-

to international tourism. We need to focus

sible’ approach towards business is under-

on areas which give us a competitive ad-

standable. Those learnings propelled the

vantage. What is unique to us, is our cultural

hotels division into a new era that become

diversity, our cuisine, wellness traditions

a milestone in ITC Hotels’ history. It was an

and yoga. We need to narrow our focus

inflection point for the business. To make a

down to certain segments, and within those

choice to either only focus on sustainable

This inspired us to scale new heights in lux-

practices or to focus on luxury experiences.

ury, enhancing it to deeper levels by blend-

Deliberations led us to believe that choosing

ing it with a responsible approach. An

What advice would you like to give to the

either was not an option because sustain-

approach that is committed to work towards

next generation of hoteliers who desire

ability must be embedded in luxury is a be-

the benefit of all stakeholders that are im-

success in this industry?

lief that permeated from ITC’s triple line

pacted by the luxury experiences delivered

There are just 10 very simple words: IF IT

approach to business pillared on building

at ITC Hotels.

IS TO BE IT IS UP TO ME.

segments create islands of excellence.

economic, social and environmental capital.

TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

AIRLINES Most Outstanding Airline - Premium Economy & Economy Vistara

livered by our well-trained crew, trained by Sin-

How do you feel about your airline being ho-

a special place in the hearts of our customers by

noured with the ‘Most Outstanding Airline -

delivering an array of services tailored according

Premium Economy & Economy' award by TnH

to their requirements. Our customers are highly

magazine at its Travel & Hospitality Awards

appreciative of the differentiated products and

2016?

service elements– our trendsetting three class

We are proud to be honoured as the ‘Most Out-

configuration, innovative menu that constantly

standing Airline - Premium Economy and Econ-

evolves with the changing requirements of our

omy’. It is an honour to be felicitated by a

customers, hassle-free check-in process, world

credible publication on the basis of their readers'

class signature lounge, and all new Club Vistara,

and reviewers' choice. Vistara was born to fill

the fastest rewarding frequent flyer program, just

the void by addressing the unfulfilled needs of

to state a few.

gapore Airlines, makes our economy class stand head and shoulder above the rest.

What do your customers value the most about your airline?

We are happy that we have been able to create

the travellers in India. This award is a strong endorsement that Vistara is on the right track to

How will you rate the success of Vistara since

deliver on its promise to transform the flying ex-

its launch?

perience in India, forever. The growing popularity of our brand and increase in the number of customers who have flown with us only reinforces our commitment to operational and service excellence, and product innovation as we bring the new feeling to flying in India. This award is a recognition of the entire team’s hard work and perseverance to redefine the way travellers perceive and experience air travel.

What in your opinion makes your airline the ‘Most Outstanding Airline in Premium Economy & Economy Class'?

Vistara carries the lineage of Tata Sons and Singapore Airlines, two global iconic brands re-

Phee Teik Yeoh CEO, Vistara

"We are proud to be honoured as the ‘Most Outstanding Airline - Premium Economy and Economy’. It is an honour to be felicitated by a credible publication on the basis of their readers' and reviewers' choice."

spected for their highest standards of service

It is rewarding to see the immensely positive customer reception of the Vistara brand in such a short period of time. By our first anniversary last year, we had flown over 1 million happy customers. Since then, we have quadrupled that number in a little over 12 months, having flown more than 4 million customers. The airline has been able to redefine air travel in India by creating product and services that are exclusive yet value for money.

Tell us about your expansion plans. When are you going to start your overseas operations?

We are committed to growing our footprint in the country. We have connected 19 destinations across the country in only 24 months, and gear-

excellence, customer centricity and innovation.

omy features include priority check-in, boarding,

ing up to welcome five Airbus A320 neos, our

We introduced many industry-firsts in our prod-

disembarkation and an exclusive cabin which

first in the current financial year. We have al-

uct and service offerings which include being

were privileges previously reserved only for

ready added Amritsar and Leh to our growing

the first Indian carrier to pioneer a new class of

those flying Business Class.

network at the start of 2017. Our 20th aircraft is

travel - Premium Economy – in the skies, offering

Vistara’s Economy cabin is not just another or-

expected to arrive by June 2018, which would

a lot of privileges, greater comfort and excep-

dinary economy class. Through our unmatched

make us eligible to fly overseas. At present we

tional customer experience. The introduction of

offerings, our endeavour has always been to

are sharpening our plans, putting together the

Premium Economy overturns the convention,

push the boundaries. Well cushioned and com-

strategies and preparing ourselves for the com-

whereby one can have exclusivity and comfort

fortable leather seats, sumptuous food served in

plexities that flying overseas would bring along

without having to pay a lot. Our Premium Econ-

innovative meal box and world-class service de-

and the magnitude of work this would require.

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TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

AIRLINES

Most Outstanding Airline Person of the Year Essa Sulaiman Ahmad, Vice President – India & Nepal, Emirates How do you feel about being honoured with

The airline industry is a very dynamic sector.

the ‘Most Outstanding Airline Person of the

There is change every single day; you never

Year’ award by TnH magazine at its Travel

get the same problem twice, you never have

& Hospitality Awards 2016?

the same solution twice. Compared to yester-

I humbly accept the ‘Most Outstanding Airline

day, things have evolved a lot. People have

Person of the Year’ award bestowed upon me

become more tech-savvy and more empow-

by TnH magazine. This is the result of not an

ered with knowledge. They look at websites,

individual effort but of course amazing team

do their own research and read reviews about

members who are the pillars behind every

products and services. Sometimes, they will

achievement and award we receive. I believe

come to see us and discuss our own products,

this award is testament to our dedication and

certain aircraft registration, or share their

commitment to the Indian market.

opinion about which aircraft they think is better, which model of B777 is better, which

What motivated you to achieve such an out-

A380 is newer than the rest, etc. Also, we are

standing position in the airline industry?

in a market that is so dynamic that any

I think my motivation stems from the fact that

change affects it. For anything that happens

I share the same enthusiasm and vision as

around the world, the first thing that gets af-

Emirates. We are always in pursuit of excel-

fected is usually travel. Hence, one has to be

lence when it comes to delivering the best ex-

always informed and one-step ahead.

perience possible to our customers, both on-ground and on-board. Also, looking at how

What advice would you give to young air-

important the Indian market is and the

line professionals who desire success in

amount of players that are here, it always

this industry?

keeps you at the edge of trying to perform

The key to becoming a successful airline pro-

even better and trying to sustain that brand. I

fessional is having a solid foundation. Young

think that was the motivation - to keep on

professionals should read as much as they can

pushing, innovating and trying to get things

about the industry. They should have thor-

done to maintain the leading standard of service and hospitality.

What will you describe as the most impor-

ough knowledge of not just their company but "I humbly accept the ‘Most Outstanding Airline Person of the Year' award bestowed upon me by TNH. I believe this award is testament to our dedication and commitment to the Indian market."

tant achievement of your career?

also about their competition. People are more adventurous now, and the world has actually become a global village where people keep traveling from one place to another. It is im-

It is a great honour to be present in the 3rd

see through. Since its launch in 1985, Emi-

portant to understand and learn about demo-

largest aviation market in the world, and wit-

rates’ presence in India has been defined by

graphics and geographies where you think

ness it evolve into an exciting phase with the

progressive investment, partnership and

that you can influence change. One should be

help of liberalized policies like the new na-

growth and I am sure it will continue to make

honest, push oneself as much as possible,

tional civil aviation policy which was released

the same progress in the coming years.

have a solid foundation, and the rest will fol-

last year. For me to represent Emirates in a

low.

market where it was first launched also bears

What do you find most fascinating in this

immense pride and a huge responsibility to

industry?

TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

AIRLINES Most Outstanding Airline in Business Class Virgin Atlantic How do you feel about your air-

travel experience. We’ve done this

line being honoured with the

by putting the customer at the

'Most Outstanding Airline in

heart of everything we do – and

Business Class’ award by TnH

that’s still our primary objective

magazine at its Travel & Hospi-

today.

tality Awards 2016?

We’re constantly reviewing and

We are absolutely delighted to be

refining our seats, food, inflight

selected by TnH for its Travel &

entertainment and service to en-

Hospitality Awards 2016 as the

sure that our customers receive a

Most Outstanding Business Class

best-in-class experience when

Airline of the Year. At Virgin At-

they fly with us, in any cabin.

lantic, we want to be the airline

When it comes to our Upper Class

most loved by our customers, so to

experience, we have tailored a

receive this recognition is a fan-

service for our customers that we

tastic feeling. Over the past 17

know is uniquely Virgin Atlantic.

years, we’ve been proud to fly our

We listen to our customers, and

Upper Class experience from India

build our cabins and design our

to London. Our Upper Class service

service around their needs.

consistently receives wonderful

And it’s this listening that results

feedback from our Indian cus-

in delivering unique elements of

tomers, so it’s brilliant to have it

service to our customers that sets

recognised.

us apart from our competitors;

Receiving recognition drives us

from our door to door chauffeur

to continue doing what we know

service (unique to Virgin Atlantic

we do best, innovating. Innovation

for any direct carrier from Delhi to

has always been, and will always

London), to our exclusive Upper

be, at the centre of who we are.

Class Wing with private security

We will continue to pioneer new

channel at London Heathrow.

Nick Parker Head of India and Middle East, Virgin Atlantic

service in line with our customers’

"We are absolutely delighted to be selected for the Travel & Hospitality Awards 2016 as the Most Outstanding Business Class Airline of The Year. At Virgin Atlantic, we want to be the airline most loved by our customers, so to receive this recognition is a fantastic feeling."

needs and wants. In 2015, we committed to investing £300 million in customer experience by the end of 2018. Since 2015, we’ve made some incredible steps to achieving this goal including the introduction of a new food service for Upper Class, the launch of our 787 fleet and from the end of June, we’ll be the first transatlantic airline providing state-of-art Wi-Fi connectivity

ways to delight our customers,

With the launch of our 787 air-

while also ensuring we run a

craft in 2015, we had the opportu-

smart, efficient business.

nity to completely review our seat

to our customer experience a ‘one-

functionality. Our customers trav-

size fits all’ approach doesn’t work

across our entire fleet.

We also know that when it comes

What do you believe makes your

elling in Upper Class look to arrive

pillow plus an aromatherapy ex-

and so we ensure that we’re deliv-

airline the ‘Most Outstanding

at their destination feeling re-

perience to help them drift off.

ering a service and experience that

Airline in Business Class’?

freshed and rested, so our seats

When Virgin Atlantic launched

not only quickly and easily flip

What do your customers value

over 30 years ago, we had a clear

into a fully flat bed at the touch of

the most about your airline?

objective to drive change in the

a button, they also feature a mat-

We are constantly reviewing how

How important is Indian market

industry and transform the air

tress, full sized duvet and large

we can adapt our products and

for you?

16

TRAVEL AND HOSPITALITY | MAY 2017

is unique for our passengers on every route we fly.

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

AIRLINES India has always been an impor-

improved functionality and a more

Clubhouse at London Heathrow

can’t afford to stand still, so we

tant market for us. Following the

stable experience.

ahead of its 10th Anniversary, to

have other really exciting develop-

UK’s Brexit vote, we anticipate that

We’re also currently investing in

further improve the onground air-

ments in the pipeline that will

the importance of the Delhi route to

an upgrade and refurbishment of

port experience we deliver to cus-

keep the Virgin Atlantic experi-

our network will only continue to

our award winning Virgin Altantic

tomers. In the airline industry, you

ence ahead of our competitors.

grow. The UK government has a focus on India as a key trading partner, and so we’re excited about (and will be championing) the new opportunities for India that will result in a bigger, stronger commercial partnership between the UK and India.

The recent fluctuations in the exchange rates between the Indian Rupee and British Pound mean that for our India-based customers, there is no better time to fly to the UK and we’re excited for them to start their journey with us, with true British flare, aboard our aircraft.

Over the past year, we’ve been preparing for this growth from India to the UK, and beyond. We’ve spent the past year focusing our efforts on improving and growing our codeshare agreements to increase our footprint and reach in India.

What are the new initiatives by the airline for the Indian market?

In the future, what we’re really looking forward to is seeing our customers experience the full benefits of our IT upgrade that took place in November 2016, where we fully transitioned our IT system to deliver a new PSS technology platform. We want to deliver a simpler, faster, and more personalised Virgin Atlantic customer experience.

Connecting with us via our new web platform is now effortless, on a desktop, tablet or smart phone device. Our new mobile app has

TRAVEL AND HOSPITALITY | MAY 2017

17

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

REPRESENTATIONS Most Outstanding International Tourism Representation Trac Representations (India) How do you feel about Trac Representations

our clients. In today’s environment

being recognized as the 'Most Outstanding

it is very important to maintain a

International Tourism Representation' by

balance between generating aspira-

TnH magazine at the Travel & Hospitality

tions and fulfilling them. Our focus

Awards 2016?

lies in a customised approach, for

At the outset, let me take this opportunity to

each of our client.

congratulate TnH Magazine, Srishti Rai Jindal, Rajji Rai and their entire team for the fabulous

What do your clients like the most

evening put together with who’s who of travel

about your organization?

trade in attendance. It was undoubtedly a per-

Our

fect blend of Travel Trade and the Government

aligned to highlight the trends and

Dignitaries. The entire program as well as the

new directions that would create a

set up was meticulously planned and created

profitable business module for our

an impression to last long.

partners and clients. TRAC has al-

efforts

have

always

been

Receiving an award at such an event is al-

ways stood with the industry and will continue

ways welcomed and bestows upon us a sense

to focus on same. We strongly feel that Industry

of prestige as well as enhances the responsi-

is resilient and geared to face challenges of the

bility to keep the good work and its momentum

ever-changing business environment. Our

going. TRAC has pioneered the concept of Rep-

transparency in operations and neutral ap-

resentations and has been instrumental in as-

proach has always been the core of our reality

sisting to enhance various destinations and

and the guiding force to move forward, now for

hospitality brands in India, along with estab-

over 2 decades.

lishing their sales network too. We are overwhelmed to bag the 'Most Outstanding

Finally, tell us about the vision and values of

International Tourism Representation' award

your organization.

and hope that this motivation keeps us on

The vision of being a representation company

TRACk of innovation that we intend to bring for

started in 1992 by our Chairman, Kavi Ghei.

our clients to the table.

The idea was never to be just a business proposition, but to actually create an outstand-

What do you believe sets Trac Representa-

ing outbound segment for India. We are de-

tions apart as an international tourism rep-

lighted that TRAC has been on a journey,

resentation company?

where by today, Indian outbound is one of the

Being the pioneers of our industry in India, our

leading segments in the travel and tourism.

understanding of the market is deep rooted.

Our belief in focused approach, simplified so-

We have always been ready to face the chal-

lutions, and innovative action plans, derived

lenges of the ever-changing market require-

from our decades of expertise, has provided an

ments and providing innovative solutions to

edge to create the value proposition.

18

TRAVEL AND HOSPITALITY | MAY 2017

"Receiving an award at such an event is always welcomed and bestows upon us a sense of prestige as well as enhances the responsibility to keep the good work and its momentum going."

Rajeev Nangia COO, TRAC Representations (India) Pvt. Ltd.

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

REPRESENTATIONS

Most Outstanding International Hotel Representation in India Nijhawan Group How do you feel about Nijhawan

us and the support that our travel

Group being honoured as the

partners have always extended to

‘Most Outstanding International

us.

Hotel Representation in India’

Priyanka Nijhawan Director, Representations, Nijhawan Group

by TnH magazine at its Travel &

What do your clients value the

Hospitality Awards 2016? What

most about the hotel represen-

does winning this award mean

tation vertical of your company?

to you?

We ensure product focus and

To be awarded as the 'Most Out-

committed ownership - right from

standing International Hotel Rep-

adopting our partner's processes

resentation in India', especially by

to enhancing the quality of serv-

a magazine like TnH that is syn-

ice delivery with meticulous plan-

onymous with credibility and

ning and foresight suited for the

honesty, is certainly a great hon-

Indian environment.

our and achievement ! While we

"To be awarded as the 'Most Outstanding International Hotel Representation in India', especially by a magazine like TnH that is synonymous with credibility and honesty, is certainly a great honour and achievement !"

20

TRAVEL AND HOSPITALITY | MAY 2017

are thrilled with the recognition,

Where do you see your hotel

we will strive our best to live up

representation business in the

to the honour bestowed upon us .

next five years?

We do plan to expand our portfolio

What led your company achieve

extensively in next five years. Ni-

such an outstanding position in

jhawan Representations has the

the hotel representation space?

vision to be synonymous with lux-

Integrity, hard work and sincerity

ury representations with foot

have been the key for where we

prints in all luxury destinations

stand today. We are humbled by

globally.

the trust that our clients have in

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

REPRESENTATIONS

'Most Outstanding GSA’ Group Concorde How do you feel about your

“Principal Relationship” as we

Group being honoured with the

value our commitment, quality and

‘Most Outstanding GSA’ award by

ensure timely deliverables.

TnH magazine at its Travel & Hospitality awards 2016? What

What do your clients value the

does winning this award mean to

most in your company business?

you?

Relationship, commitment and high

I accept this award on behalf of my

service standards are a few quali-

team at Group Concorde. I am very

ties that come to my mind and

thankful to the travel fraternity for

these also give our clients the con-

recognising and appreciating the

fidence in our company, Group

hard work we put in as a team to

Concorde to continue representing

make this a success for us. Receiv-

them in the Indian skies, which in

ing this award comes with a mixed

other words means we "Value our

feeling. It gives me a sense of

Relations".

achievement with a greater sense of responsibility to keep up the

What advice would you like to

hard work and keep inspiring oth-

give to the next generation of

ers in my organisation to live up to

travel professionals who desire

the fraternity’s expectations.

success?

The generation to come in is Young,

What factors led your company

Energetic and full of ideas, the

achieving such an outstanding

world especially India is aspiring to

position as GSA?

work with innovation, so I would

Transparency, team work, time

suggest the young professionals to

management, constantly diversify-

develop and strengthen their exist-

ing and enhancing our profile are

ing businesses to further reach

some of the factors that have

new heights.

helped us grow and expand our horizons. Our biggest strength is

22

TRAVEL AND HOSPITALITY | MAY 2017

Prithviraj Singh Chug Director, Group Concorde

"I am very thankful to the travel fraternity for recognising and appreciating the hard work we put in as a team to make this a success for us. Receiving this award comes with a mixed feeling."

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

HOSPITALITY & TRAVEL TECHNOLOGY Most Outstanding Global Travel Distribution System Amadeus

What do you believe makes Roseate House Aerocity New Delhi the debut hotel to watch out for ?

Every aspect of Roseate House New Delhi has been carefully designed to ensure our guests enjoy a world-class experience throughout their stay with generously-sized accommodation, a range of dining outlets, extensive recreational facilities and versatile meeting and event spaces.

Spread across an area of 1.6 acres, the prop-

Most Outstanding Debut Hotel Roseate House Aerocity New Delhi How do you feel about Amadeus being

erty is a thirty-minute drive to the historical capital of New Delhi and corporate hub of Gurgaon and just 10 minutes away from the International Airport. The hotel features 216 spacious well-appointed rooms with 15 suites, including 3 elite private suites that can be combined to a Villa, allowing guest an ultimate experience in luxury. Each room is equipped with state of the art amenities, a

Global Travel Distribution System' award

Dr. Ankur Bhatia Executive Director, Bird Group & Director, Amadeus India

at the Travel & Hospitality Awards 2016,

and leisure travellers a transcendental ex-

high speed internet and luxe amenities to en-

held recently in New Delhi?

perience in luxury with cutting edge facili-

sure guests a delightful stay.

We are delighted at Amadeus being

ties and state of art technology. We aim to

In addition, Roseate House New Delhi has a

awarded the ‘Most Outstanding Global Dis-

continue this path to achieve greater

bouquet of luxury offerings like the Aheli spa

tribution System’ by Travel and Hospitality.

heights.

with 4 therapy rooms including a couple ther-

honoured with the 'Most Outstanding

four fixture bathrooms, a flexible workstation, plush beds, LED television, electronic safe,

This is an important recognition for us as

apy room, salon, steam room and sauna, a

this award celebrates best practices within

gym and an infinity pool. We also offer our

the travel industry. Receiving such an honor

guests one of the best cinematic experience

only encourages us to continue improving our contribution towards providing the best and optimal services to all our partners.

On the occasion, Roseate House Aerocity New Delhi was also recognized as the 'Most Outstanding Debut Hotel'. How do you feel about winning this recognition?

We feel honored to receive this prestigious award. Roseate House New Delhi has been envisaged and built as a Uber Luxury City Hotel with a distinctive style for providing the Best in service, standard and quality for hospitality. Less than a year old, the progressive yet relaxed property offers business

24

TRAVEL AND HOSPITALITY | MAY 2017

"We are delighted at Amadeus being awarded the ‘Most Outstanding Global Distribution System’ by Travel and Hospitality.

This is an important recognition for us as this award celebrates best practices within the travel industry."

in the country with an ultra-chic cinema hall - Upstage with 71 plush recliners, polished wooden flooring, dark hued interiors and a 4.7 X 3.1 metres screen.

How will you describe the role of Amadeus as the world's leading Global Travel Distribution System?

Over years technology has continued to evolve and transformed the way consumers talk about, search for, book and experience travel. At Amadeus, we are committed to shaping the future of the travel industry by constantly developing newer technology for the travel industry based on an understand-

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

HOSPITALITY & TRAVEL TECHNOLOGY ing of our customers’ needs. We believe that by

Amadeus supports the industry by providing

Starting off as the India's leading travel and tech-

understanding the future, values, priorities and re-

technological expertise that enables our partners

nology service providers, Bird Group has pio-

sulting needs of travelers and prompting discus-

to handle large numbers of inquiries, forward au-

neered many innovations in the areas of IT, GDS

sion and debate at the same time, we are all better

tomated alerts to update travelers on delays and

and BPO services. Today Bird Group's core busi-

placed to shape it. We are a very customer driven

wait times and share interesting industry informa-

ness includes travel technology, aviation services,

company and will continue to play a noteworthy

tion. Travel agents of future will serve the role of

hospitality, retail and education.

role in the travel technology space of the country.

an expert curator or editor of recommendations and reviews.

How is technology changing the role of travel

How do you maintain high standard of services at the hotel?

agents? How is Amadeus empowering travel

What do your customers and partners value the

We maintain a high standard of our services pri-

agents to tap new business opportunities?

most about your organization?

marily through supplier optimization and global

Technology is providing the data needed to help

Bird Group, one of India's most trusted brands in

sourcing. We choose an optimum mix of vendors

agency managers streamline their operations, re-

travel and aviation with a proven history of suc-

who can provide the quality services and we see

duce costs, and improve revenues. GDSs, high traf-

cessfully powering into new ventures. This trust

the world as one large market and hence source

fic portal travel sites, and start-up agencies can

extends to a series of products and services that

from various vendors from different countries.

access similar flight and hotel booking systems.

cover diverse businesses – from service industry

Roseate House New Delhi is best in service, stan-

This helps agents quickly filter travel options for

to cutting-edge technology solutions. Over the

dard and quality with the help of its hardworking

their clients. Customer service is becoming easier,

years, our identity has evolved with our businesses

employees that focus on attention to detail.

faster, and more cost-effective.

adapting to changing global dynamics.

TRAVEL AND HOSPITALITY | MAY 2017

25

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

TRAVEL TECHNOLOGY Most Outstanding Travel Technology Provider InterGlobe Technology Quotient Anil Parashar, Pesident & CEO, InterGlobe Technology Quotient

How do you feel about ITQ being hon-

products and services in the travel indus-

"It is our honour to have been recognized at the Travel & Hospitality Awards 2016 for our efforts and advance solutions as the ‘Most Outstanding Travel Technology Provider'."

try. Our aim at ITQ is to deliver that simpli-

through peerless contribution in making

which travel agents (both offline and on-

How is technology changing the role of

travel bookings easier and endowed with

line) can sell well-planned, custom made,

travel agents? How is ITQ helping them to

more options. It is our honour to have been

tour packages depending of their clien-

adopt new technology?

recognized by TnH at its Travel & Hospi-

tele’s preference. And now with increased

The role of travel agents has undergone

tality Awards 2016 for our efforts and ad-

preferences, multitude of choices, boost in

huge transformation in the last few years.

vance solutions as the ‘Most Outstanding

tourism, and aggressive destination mar-

The importance of personalization and cus-

Travel Technology Provider'.

keting initiatives, we are undergoing the

tom selling has changed their status from

next stage of evolution.

being simple itinerary bookers to travel

oured with the 'Most Outstanding Travel Technology Provider' award by TnH magazine at its Travel & Hospitality Awards 2016?

InterGlobe Technology Quotient (ITQ)

fied travel selling technology to travel agents, who can thereby use it and provide complete consumer focused desired services without hassle.

works towards redefining travel commerce

Our journey has been one-of-endless support and ubiquitous acceptance. We

consultants. And in order to facilitate their

would like to thank the entire travel frater-

What do your customers and partners va-

business demands the GDS has evolved to

nity for being with us through the various

lue the most about ITQ?

offer better. ITQ, via Travelport, has be-

innovations that has helped us reinvent

ITQ has always kept its customers require-

come one such GDS provider that has

seamlessness in travel business.

ment at the upfront. For us feedback is the

tapped through the opportunities pre-

way to go forward. Tapping their necessi-

sented by current travel market and deliv-

How will you describe the current role

ties has always helped us innovate better.

ered tools that satisfy its demands. With

and contribution of ITQ as India's leading

It is through honest opinion and great

real-time content from over 400 of the

Travel Technology Provider?

business relationship we have been able

world's leading network airlines and low

As a distributor of Travelport in 6 markets

to redefine the travel commerce industry in

cost carriers, more than 650,000 unique

across Asia Pacific region, ITQ is making

India.

hotel properties and 36,000 car rental lo-

headway into transforming the way travel

cations available, it has created a legacy of

is bought and sold. We have emerged as

Tell us about the long-term vision of ITQ?

an aggregator of travel inventory through

We look forward to bringing advanced

26

TRAVEL AND HOSPITALITY | MAY 2017

travel agents present across 180 countries.

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

TRAVEL TECHNOLOGY

Most

Outstanding

become one of the most reputed and respected travel brands in the world. I strongly believe that nothing can be achieved without

Online Travel Company Travel Boutique Online

the support and commitment of our people,

How do you feel about Travel Boutique On-

portunity and future for a company like us and

B2B player in the online hotel distribution

line being honoured with the 'Most Out-

led the team to continuous success. I will also

space. At present, we are active in 75 plus

standing Online Travel Company' award at

credit our colleagues across India as well as

countries and we are confident that TBO group

the Travel & Hospitality Awards 2016 held

abroad for making TBO what it is today. I am

will be serving travel partners in more 150

recently?

also grateful to my all suppliers, airlines and

courtiers in the next three years.

As a co-founder of Travel Boutique Online, I

hotels who have been supporting us right from

feel proud and privileged that the travel fra-

our inception, and their support has played a

Is there any advice you would give to

ternity and the market have recognized us as

key role in what we are today. I am also proud

travel agents?

one of the leading B2B online travel compa-

of our tech team and my special thanks to my

My simple advice to them is that they should

nies, and applauded our achievements. I am

co-founder for providing one of the finest

keep evolving as per the dynamics of the mar-

very happy and grateful to TnH for recognizing

technologies available today in online travel

ket. Be open to new ideas, adopt new tech-

us as the Most Outstanding Online Travel

space that empowered us to serve the market

nology and create a niche to survive and

Company. It has taken almost a decade to

in the best way.

grow.

Group today is a truly Indian home-grown

What do your clients and partners value the

What is your USP as a B2B online travel

company having presence in more than 75

most about TBO?

player?

countries.

TBO as a group stands for high standards of

Our USP is that we are the only B2B travel

ethics, integrity and commitments. These val-

company in India with a unique product mix

What has been the key to TBO's success?

ues strongly embedded in our work culture

of selling air, hotels, FX, insurance and pack-

I will attribute our outstanding success and

make us favorite among our partners and

ages to the travel partners. TBO currently

growth to the visionary and dynamic leader-

clients. We will continue to follow and pro-

powers more than 700 travel websites

ship of our company who recognized the op-

mote these values and ethics so that we can

through its XML/API solutions.

Ankush Nijhawan, CEO, Travel Boutique Online

and they can give their best only when they are happy, so their happiness has always been our top priority.

How is TBO empowering travel agents?

Today, technology is very dynamic. It is changing and evolving every day, therefore to keep pace with the fast changing technology we at the TBO strongly believe that we need to evolve, innovate and upgrade our system everyday to remain way ahead of the curve.

We empower our agents by innovating and upgrading our technology and incorporating new features in our system to enable them to enhance their services to their end customers and compete successfully with large OTAs. Where do you see TBO in the next five years?

Our long-term vision is to become the largest

build what TBO is today. Born out of India, TBO

28

TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

TOUR OPERATORS Most Outstanding Tour Operator Minar Travels What areas are you going to

Travels being honoured with the

focus on in the future?

‘Most Outstanding Tour Opera-

Our recently launched division for

tor’ award by TnH magazine?

conferences and events under

This is indeed a great honour for

brand

Minar Travels and its team as it

AND EVENTS PVT. LTD.'

has come in the year when we

focus for now.

'ELBON

CONFERENCES is our

are celebrating our 25th Anniversary. This gives more reasons for

What advice would you give to a

Minar to touch greater heights.

young travel professional who wants to succeed in this sector?

What

made

your

company

Youngsters need to show higher

achieve such an outstanding po-

level of consistency and along

sition in the Indian travel trade?

with hard work, they have to keep

Consistency, hard work and inno-

themselves updated about what is

vation are the key for the out-

happening in the tourism world

standing performance of Minar.

and what International tourist prefers or needs, when he/she

What do your clients value the

chooses India as a travel destina-

most about your company?

tion. They need to train them-

The trust our clients have in us

selves to adapt to the travelers

and the faith that they will not be

requirements and they can grow

let down in any circumstances by

themselves as well as Tourism in-

Minar is what our clients and we

dustry in India .

value the most.

32

TRAVEL AND HOSPITALITY | MAY 2017

“

H S Duggal Managing Director, Minar Travels

"This is indeed a great honour for Minar Travels and its team as it has come in the year when we are celebrating our 25th Anniversary. This gives more reasons for Minar to touch greater heights."

“

How do you feel about Minar

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

DESTINATIONS Most Outstanding Family Destination Jordan How do you feel about Jordan being

fering

mysterious

The Indian market is very much promis-

recognized as the 'Most Outstanding

sights, high standard accommodation and

ing and ranks as one of the top emerging

Family Destination' by TnH magazine at

exquisite cuisine that makes Jordan a

source markets for Jordan Tourism Board.

its Travel & Hospitality Awards 2016?

special family destination.

We are constantly tapping various plat-

breathtaking

and

Winning this award is a great honour to

forms and mediums that will help drive

me. I am very thankful to TnH for recog-

traffic to Jordan. The demand for the des-

nizing Jordan as the 'Most Outstanding

tination has increased and many agents

Family Destination', which will augment the promotion of Jordan Tourism and gain more confidence among the Indian travellers.

What will you describe the most amazing thing about Jordan as a family destination?

Jordan has a lot to offer in terms of historic sites, wellness, culture, religious and leisure options. If travelling with kids is about bringing learning to life, then Jor-

"Winning this award is a great honour to me. I am very thankful to TnH magazine for recognizing Jordan as the 'Most Outstanding Family Destination', which will augment the promotion of Jordan Tourism and gain more confidence among the Indian travellers."

Ashit Taneja Country Manager, Jordan Tourism Board

are now offering Jordan as part of fixed departures and special itineraries.

In what new and innovative ways do you plan to promote Jordan in India going forward?

Jordan witnessed several development in key tourist attractions, mainly in Petra, Aqaba and the Dead Sea, which cooperate in marketing Jordan as a tourist destination and raise its competitiveness.

The recent archeological discovery of an

dan has much to offer. Not only is there

enormous monument in Petra has brought

history but there is the magic of adven-

Jordan closer to heritage.

The following market segments of Jor-

ture as well. Discover the lost city of

So far, how has the year 2017 been for

Petra, gaze at the stars, sleep overnight

Jordan Tourism in India?

dan presents significant development

in a desert camp and experience the sen-

The Indian visitors to Jordan in 2015

plan for India: History & Culture, Holyland

sation of floating in the Dead Sea or ex-

were 44,584 and 2016 were 52,782

Tourism, Eco & Wellness, Meetings, In-

plore the coral reefs of the Red Sea.

showcasing an increase of 18.40% in

centives, Conference and Events (MICE),

Jordan’s natural attributes, from the

2016. India is an extremely important tar-

Adventure and activity tourism, and Film-

monolithic rockscapes of Wadi Rum to the

get market as there is a tremendous

ing and Photography. The main aim is to

lively centre of urban Amman or from the

scope to increase the Indian arrivals into

promote Jordan more effectively and on a

majestic ruins of Petra to the historical

Jordan. We are hopeful that all the efforts

bigger scale and further encourage traffic

and spiritual splendor of the Dead Sea,

we put in the last few years will aid us in

to Jordan through multiple marketing

are all unveiled as unique destinations of-

achieving more visitors in the year 2017.

campaigns.

TRAVEL AND HOSPITALITY | MAY 2017

33

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

DESTINATIONS India – which is Abu Dhabi’s largest interna-

Then there is the quality of the venues on

tional source market for hotel guest arrivals,

offer. The Abu Dhabi National Exhibition Cen-

rising a highly impressive 15 percent during

tre (ADNEC) is Abu Dhabi’s premier events

2016. Keeping this statistic in mind, our team

venue and a world-class facility.

is working all the more hard to surpass this number.

What do tourists like the most about Abu Dhabi?

Bejan Dinshaw Country Manager, India, TCA Abu Dhabi

Most Outstanding International MICE Destination Abu Dhabi

34

According to you, what makes Abu Dhabi

Travellers looking for a weekend fly to Abu

the Most Outstanding International MICE

Dhabi and rejuvenate themselves. Abu Dhabi

Destination?

offers leisure, adventure sports and a retreat

Opportunity, diversity and accessibility are all

for food lovers. Moreover, our destination

words that spring to mind. For one, Abu Dhabi

being mere 4hrs away from India with an op-

sits at the centre of three continents, meaning

tion of more than 300 flights a week makes it

it falls within a five-hour flight time of half the

a more suitable option for Indian travellers.

world’s population.

The top tourist destination in Abu Dhabi are

Key decision-making factors are accessibil-

Sheikh Zayed Grand Mosque, Corniche, Yas

ity, safety, affordability, support, local strong

Marina Circuit, Yas Waterworld, Ferrari World,

association members and an interesting des-

Wadi Adventure, Marina Eye, Emirates Palace,

tination – and we believe Abu Dhabi qualifies

Falcon hospital to name some.

on all points!

Our destination always have some or the other

Having recently undergone a significant en-

prominent events which caters to the interests

hancement in its tourism infrastructure, Abu

of all age groups. Abu Dhabi is a gastronomic

Dhabi is now better placed than ever to meet

hub catering all Indian cuisines, satisfying the

organisers’ highest expectations. With head-

needs of all Indian travellers.

line attractions, stunning new resorts, a reenergised commitment to service and delivery

Going ahead, how are you planning to pro-

excellence, the destination has entered a new

mote Abu Dhabi in India?

era of maturity. Hallmarked by a strong, stake-

Al Ain Oasis has been opened as the UAE’s

holder programme, Abu Dhabi’s tourism part-

first curated UNESCO World Heritage site for

ners are ready to more than live up to Travel

visitor experiences. Spread over 1,200

Weekly UK’s recent naming of the destination

hectares and containing more than 147,000

as “arguably one of the world’s most exciting

date palms of up to 100 different varieties, this

How do you feel about Abu Dhabi being

new tourism hotspots.” And while organisers

impressive oasis is filled with palm planta-

recognized as the 'Most Outstanding Inter-

will find much news to excite them about the

tions, many of which are still working farms.

national MICE Destination' at the Travel &

destination, they will still be welcomed with

The African Safari at Al Ain Zoo is another

Tourism Awards 2016?

our renowned style of Arabian hospitality and

great project which is being promoted in the

It was indeed an honor to be felicitated by

a centuries-old heritage that is still in evi-

Indian market. The visitors get an opportunity

your esteemed magazine as the ‘Most Out-

dence today.

to see more than 250 animals, all in a natural

standing International MICE Destination’ at

Abu Dhabi ticks all the boxes with strong

habitat. The safari extends over 217 hectares

the prestigious awards ceremony. Abu Dhabi

governmental support at the highest level, full

and is not just home to Arabian and African

continues to make excellent progress in at-

support from TCA Abu Dhabi, the Abu Dhabi

animals, such as the scimitar Oryx, Springbok,

tracting the worldwide MICE industry to the

Convention Bureau and Etihad Airways. We

eland, blesbok, giraffe, zebra, but also to 38

Emirate and our Convention Bureau saw a

have excellent air and road links, there is an

native and African plants.

record in 2016 for attracting business. We are

easier-than-ever visa process, our venues are

delighted to be recognized with this award in

blessed with cutting-edge technology.

TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

DESTINATIONS Most Outstanding Wedding Destination Aamby Valley City How do you feel about Aamby Valley City

height of 29 ft. and a total floor space area

being recognized as the ‘Most Outstand-

of 34,745 sq. ft. is one of the largest audi-

ing Wedding Destination’ by TnH at its

toriums in India.

Travel & Hospitality Awards 2016?

It is an extreme honour for Aamby Valley City to receive this prestigious award, the 'Most Outstanding Wedding Destination' at the Travel & Hospitality Awards. Aamby Valley City is 'a world created for the love of life." The concept of Aamby Valley City has been a long cherished aspiration of creating Independent India's first planned hill city. It is a realization of a superior living space, where all the three tenets of life

"It is an extreme honour for Aamby Valley City to receive this prestigious award, the 'Most Outstanding Wedding Destination' at the Travel & Hospitality Awards 2016."

Vivek Kumar CEO, Aamby Valley & Hotel Sahara Star, Sahara Hospitality Ltd.

seater trackless train with digital lights and

'Shanti', 'Sukh' and 'Santhushti' can be ex-

music system is another exciting addition

perienced and cherished in a cosmic envi-

to our leisure offerings for sightseeing and

ronment that exudes natural beauty and

guided tours of Aamby Valley City.

radiates energy. The City is our humble contribution towards creating a creative,

What unique approach are you planning

How has the year 2017 been so far for

planned living environment that would be

to use to promote Aamby Valley City as a

Aamby Valley City?

long remembered as India's tribute to the

destination?

In a country bookmarked by global chain of

world.

We have various new activities launched at

luxury hotels, Aamby Valley City stands as

Aamby Valley City. Our latest acquisitions

one, amongst the exceptional few, which

What do you believe is the most remark-

are the turbo-powered motor Stemme Glid-

has distinguished its service by demon-

able attribute of Aamby Valley City?

ers with three blade constant speed pro-

strating deeper understanding of Indian

Aamby Valley city is a creative expression

peller and a cruise speed of 280 km/hr.

culture and sensibilities. Since its inception,

of our honourable chief guardian, managing

Robust construction and excellent soaring

the city has consistently delivered service

worker and chairman, Shri Subrata Roy

performance make these club aircrafts an

that has made its guests feel comfortable in

(Saharasri ji). Aamby Valley City offers the

attractive proposition for unique flying ex-

its larger than life ambience. Coming from

ideal wedding destination with a beautiful

periences across the Aamby sky. For the

a house of first generation entrepreneurs -

ambience by the lake with the Multimedia

first time in India, we have got into Aamby

Sahara India Pariwar, it has defined and

Fountain that bursts 60 feet into the air

Valley City the very unique Amphibious Bus

enforced humility, warmth and kindness as

adding beauty to the function. The grand

- Aqua Aamby that runs in water and on

the characteristic signature of the brand.

pillar less Aamby Auditorium with a ceiling

land. Aamby Orient, the nostalgia laden 32-

TRAVEL AND HOSPITALITY | MAY 2017

35

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

DESTINATIONS ical charms. And the mountainous Maolin National Scenic Area welcomes you into a world of aboriginal culture, butterflies, the stone

Most Outstanding Leisure Destination

houses of the Rukai and nature's scenic beauty.

How has business for Taiwan Tourism in India been so far?

Taiwan is blessed with natural beauty, scenic areas, great food, astonishing history and culture and Taipei 101, this makes it a great destination for the Indian traveller. We are anticipating a high number of arrivals to Taiwan. Taiwan received good response in 2016-

How do you feel about Taiwan being recog-

2017 since the group visa policy was

nized as the 'Most Outstanding Leisure Des-

introduced. This has helped a lot of corporates

tination' by TnH magazine at its Travel &

with the ease of visa. The MICE Incentive Plan

Hospitality Awards 2016?

has complimented the group visa.

I feel extremely honoured and appreciative to

There is a visa exempt entry into Taiwan for

TnH magazine for recognizing Taiwan as the

Indian Passport holders for 30 days via online

'Most Outstanding Leisure Destination' at its

system. The applicant must have at least one

Travel & Hospitality Awards 2016. Taiwan is a

of the following visas issued by Australia,

destination very close to our organization’s

Canada, Japan, Korea, New Zealand or any of

heart and we are excited for the future growth

the Schengen countries, UK or USA: 1. valid

of tourism in Taiwan.

resident or permanent resident card, 2. valid entry visa (may be electronic visa), and 3. res-

“

I feel extremely honoured and appreciative to TnH magazine for recognizing Taiwan as the ‘Most Outstanding Leisure Destination’. Taiwan is a destination very close to our organization’s heart and we are excited for the future growth of tourism in Taiwan.

In your opinion, what is the most amazing

ident card or visa that has expired less than

thing about Taiwan as a leisure destina-

10 years prior to the date of arrival in Taiwan.

tion?

Under online group visa, the visa exemption

From dramatic mountain landscapes to white-

for Indian Passport holders with minimum 5

sand beaches, and from some of the world’s

or more people travelling in a group to Taiwan

best foods to its finest collection of classical

via online system is for 30 days. The Indian

Chinese architecture, Taiwan is a wonderful

market is a potential market and the agencies

leisure destination that enthralls travellers of

are very eager to know about the Taiwan

all ages.

market. The Indian market to Taiwan will

mind-set and more healthy growth figures in

keep on growing and will show high numbers

terms of Indians travelling to Taiwan.

The Northeast and Yilan Coast National Scenic Area and North Coast and Guanyinshan

to Taiwan.

National Scenic Area stretch between green

Noel Saxena Country Manager Taiwan Tourism Board, India

We have more events coming up like workshops for the Indian market with the media

mountains and the deep blue sea, offering ex-

What key activities will you work on to pro-

and travel agents. We want to reach out to the

pansive ocean vistas. And the arboreal pas-

mote Taiwan in India in the near future?

B2B segment and the B2C market this year

sageways at the East Coast and East Rift

The focus of Taiwan tourism in the coming

with sales calls, joint promotions and aggres-

Valley National Scenic Area will cause wonder

years will be to diversify into varied consumer

sive promotions to educate the potential In-

and delight. In the sun-soaked south Dapeng

and B2B activities to increase the positive

dian traveller.

Bay National Scenic Area awaits with its trop-

image of Taiwan in the Indian consumer

36

TRAVEL AND HOSPITALITY | MAY 2017

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

HOSPITALITY Most Outstanding Emerging Hospitality Company Nidra Hospitality Private Limited How do you feel about Nidra Hospitality

ceeding brand standards.

being honoured with the 'Most Out-

It would be only appropriate for me to

standing Emerging Hospitality Com-

add here that we also pay a lot of atten-

pany’ award by TnH magazine at the

tion to retaining people by ensuring that

Travel & Hospitality Awards 2016?

their developmental needs are met and

Personally and as an organization, we are

mapped with career aspirations. The or-

very glad and humbled at this honour of

ganizations strengths in Revenue Man-

being recognised the 'Most Outstanding

agement and Sales and Marketing have

Emerging Hospitality Company’ by TnH

played a pivotal role in positively impact-

magazine at its Travel & Hospitality

ing both the top line and the overall prof-

Awards 2016. It was unexpected and at no

itability of our hotels.

stage did we anticipate that we were being assessed.

What do your guests value the most about your company?

What do you believe makes your organ-

Speaking about our guests, I think, the

ization a company to watch out for in

most important aspect is about recognition

the hospitality sector?

and warmth. Our teams are trained and

Nidra hospitality has worked extremely

empowered to deliver experiences that

hard at creating strengths that bring value

are not constrained by so called laid down

to asset owners and brands. This is

standing operating polices. They are en-

achieved by bridging the gaps that might

couraged to go that extra mile to make our

exist between investors and brands,

guests delighted. This philosophy has led

which at times is no more than under-

to very high repeat business which is crit-

standing brand culture, expectations and

ical to sustain credibility and business.

specifications.

Sunil Ghadiok CEO, Nidra Hospitality Pvt. Ltd.

38

TRAVEL AND HOSPITALITY | MAY 2017

We focus strongly on overall operational

What are your vision and long term ob-

excellence which really implies delivering

jective?

superior value to all our guests at every

As an organization we endeavour to be

'moment of truth'. This is achieved by con-

the most preferred Hotel Management

stantly revisiting processes and strength-

Company, managing multiple brands at

ening soft skills through continuous

multiple locations across India.

training programmes at all levels and ex-

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

HOSPITALITY

The Most Outstanding MICE Hotel

Crowne Plaza Greater Noida

How do you feel about your hotel being

guests who would always want to stay with

honoured with the ‘Most Outstanding MICE

us regardless of the location of their business

Hotel’ award by TnH magazine at its Travel

destinations.

& Hospitality Awards 2016?

Greesh Bindra Regional General Manager, North & West India, IHG, South West Asia

After winning this prestigious award for the second consecutive year, I am feeling proud of my Team, who hasn’t just believed in being the best but has also constantly endeavoured to maintain the excellence that Crowne Plaza Greater Noida has always been identified with.

40

TRAVEL AND HOSPITALITY | MAY 2017

After winning this prestigious award for the

What do your customers value the most

second consecutive year, I am feeling proud

about your hotel? How do you maintain

of my Team, who hasn’t just believed in

service excellence in your operations?

being the best but has also constantly en-

Contrary to what is generally perceived for a

deavoured to maintain the excellence that

business segment hotel for having a minimal

Crowne Plaza Greater Noida has always been

aspect of personalised services, I believe it is

identified with. I personally believe that win-

here where we take the lead. As mentioned

ning for once is a ‘Win’ and winning again

earlier, it's about believing in building strate-

is a true success and it brings an added re-

gic relationships with the guests rather than

sponsibility of creating our own milestones

focusing on pampering them. A modern day

rather than being a competitor with our

business traveller would certainly appreciate

counterparts. The esteemed stature of TnH

having things done even before asking for

Awards, of which the entire hospitality in-

them and I am proud of my Team who effi-

dustry is well aware, personally makes me

ciently becomes the reason of the success of

feel proud of our 'Win'.

our guests and the immense appreciations received by our guests bear a true testimony

In your perspective, what factors make

to this fact.

your hotel a first-class MICE property?

It is all about operational dynamics, I would

What advice would you like to give to the

say. Gone are the times when locations used

next generation of hoteliers who desire

to influence the major business source or

success in the industry?

segmentation for any hotel. I personally be-

Today, as the major economies of the world

lieve in creating the market for our product

have transitioned towards exercising their

rather than relying on the existing avenues.

‘soft power’, I believe such is the need for

Crowne Plaza Greater Noida today is one of

any individual in any domain. Today, the im-

the most sought-after business location by a

portance of communication and forging life-

contemporary business traveller. We just

long business relationships stand as the key

don’t focus on delivering prompt services to

to the success. Same is the case with the

our guests. Rather, we have always endeav-

guests, who have gone beyond the expecta-

oured to be a reason of the success of our

tions of an excellent product and look for-

guests in their respective domains and this is

ward to experiences and relationships. A

additional to the MICE facilities any premier

hotel has certainly evolved from an estab-

business hotel has to offer. Today, it’s a proud

lishment providing food and beverage in lieu

moment for us to have built a base of loyal

of money.

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

GLIMPSES OF THE GRAND AFFAIR

Ashwani Lohani, Vinod Duggal & Rajji Rai

Pratibha Advani, LK Advani & Dr. Jayant Sinha

42

TRAVEL AND HOSPITALITY | MAY 2017

Ajay Singh & Dr. Jayant Sinha

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

GLIMPSES OF THE GRAND AFFAIR

Sajjan Jindal & Punita Sinha

Nakul Anand & Srishti Rai Jindal

Ratan Jindal & Rajiv Talwar

Rajji Rai, Priyanka Nijhawan, Ankush Nijhawan, Anil Parashar & Sandeep Dwivedi

TRAVEL AND HOSPITALITY | MAY 2017

43

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

GLIMPSES OF THE GRAND AFFAIR

Anil Parashar, Aditya Ghosh, Srishti Rai Jindal, Sandeep Dwivedi & Sanjay Kumar

Mrs. & Mr. Ziv Barak Bilaus & Bharat S. Rai

Vinay Malhotra & Rajji Rai

44

TRAVEL AND HOSPITALITY | MAY 2017

Madhurima Rai & Dr. Ankur Bhatia

Rajeev Nangia, Bejan Dinshaw & Vijay Wanchoo

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

GLIMPSES OF THE GRAND AFFAIR

Deepikka Jindal, Abhyuday Jindal, Rahul Bhatia & Srishti Rai jindal

Kirti Azad & Rajji Rai

Greesh Bindra & Sunil Ghadiok

Essa Sulaiman Ahmad & Vinay Malhotra

Srishti Rai Jindal, Prem Sagar & Komal Seth

TRAVEL AND HOSPITALITY | MAY 2017

45

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TRAVEL AND HOSPITALITY (TnH) AWARDS 2016

HOSPITALITY Most Outstanding Luxury Hotel The Imperial New Delhi "This prestigious title of the 'Most Outstanding Luxury Hotel' by TnH reflects not only the sheer magnificence and the grand Imperial experience but assures our commitment to maintain impeccable standards with our product, people and procedures."

facilities and attentive service. Personal attention, service with a warm smile and ready to assist at all times, are some small but important aspects that a hotel must inculcate across departments for creating mind space in each guest and an experience that stays with him forever.

How do you feel about your hotel

What is your idea of hospitality and

being honoured with the 'Most Out-

luxury?

standing Luxury Hotel' award by TnH

I strongly believe that experiential luxury

magazine at its Travel & Hospitality

is crucial not only to stay ahead of the

Awards 2016?

competition and create a brand image but

The Imperial is known for being one

to establish a legacy which stays with the

of the finest luxury hotels in India

guests forever. Luxury comes inexplicably

and enjoys its own reckoning in the

in finer things. To inspire through food,

market as an iconic heritage hotel.

it takes a sneak peak in the ingredients

This prestigious title of the 'Most

that make the cuisine, in the style the

Outstanding Luxury Hotel' by TnH

dish is plated, the ambience which is

reflects not only the sheer magnif-

designed to inspire or even in the

icence and the grand Imperial expe-

service that is unique to the restaurant.

rience, but assures our commitment to maintain impeccable standards with

What advice would you like to give to

not just a moment of immense pride for The

Vijay Wanchoo Sr. Executive VP & GM, The Imperial, New Delhi

Leisure Tourism is the key today and defines

Imperial, it’s also hugely motivating for the

luxury to a whole new level, one can sink

an experience beyond purpose to an unseen

associates who have been working towards

into a world of unprecedented excesses and

or a frequently visited destination. The recent

maintaining high standards of service at all

get up close and personal with sheer mag-

global upsurge in leisure travellers shows the

times.

nificence

with

increasing bent in discovering luxe or inspir-

Porthault linen, Bvlgari amenities, lavish fur-

ing destinations. It simply aims at travel

According to you, what factors make your

nishings and intricate architecture. Not to

meant to relax, explore and de-stress, either

hotel such an outstanding luxury hotel?

miss are more than 4,700 pieces of artworks

to a luxury destination or to peaceful abode.

Luxury finds a new definition at The Imperial.

and lithographs that take one to an intriguing

So, the next generation hoteliers should focus

Understated elegance, rich art deco interiors

era of Raj.

more on recreational activities, wellness and

our product, people and procedures. It’s

in

rooms

accentuated

the next generation of hoteliers?

and fine art combined with unique history

exotic culinary sojourns to complete the ex-

filling the corridors and halls, make The Im-

What do your customers value the most

perience. Also I would suggest, as a hotelier

perial experience unusual and immaculate.

about your hotel?

one should go an extra mile to create a WOW

Replete with ardent touches, the heritage at

Luxury holidays have become synonymous

experience for the guest through a plethora

The Imperial is an absolute treasure making

with heritage deluxe properties. The hotels

of services, all personalised with trained as-

it an ultimate place to experience the ele-

and destinations are carefully selected by the

sociates always ready to help with a warm

gance and grandeur of Imperial Delhi. Taking

guests for their stunning locations, five star

smile!

46

TRAVEL AND HOSPITALITY | MAY 2017

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Discover Amazing Stories in Amazing Thailand Maya Bay, Phi Phi Le Island, Krabi

May Awards 2017--Final--10-05-2017_Layout 1 5/13/2017 1:46 PM Page 48

DL (ND)-11/6167/2017-18-19 | DATE OF POSTING: 5-6 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH