Travel & Hospitality - November 2013

Postal Reg. No.: DL(ND)-11/6151/2011-12-13

For any editorial query please e-mail: info@tnhindia.com

issuE 9 | VOLuME iV | RNi NO.: DELENg/2010/33723 | `50

NOVEMBER 2013 | PRiNTED iN iNDia

www.tnhindia.in

Traval Trade Monthly

TRAVEL AND HOSPITALITY

YOUR GUIDE TO

ABU DHABI 08 Page No.

WTM 2013 is expected to be more productive as compared toWTM 2012

32 Page No.

Gen Next: Meet young scions of the travel and tourism industry

62 Page No.

In conversation with Nakul Anand, Executive Director, ITC Limited

The Edit Page Editor’s Note Winter has started making its presence felt in India. This is also the start of the inbound tourism season in the country. The travel and tourism industry of the country is hoping that this inbound season would be better than last year as there are indications of recovery in many parts of the world, which were facing economic slowdown. Previous inbound season was not good in India because of insecure environment in the county and economic recession in the traditional tourist markets of the Country like the United States and Europe. Last year some untoward incidents in the country created doubts in the minds of foreign tourists that India was not a safe destination. This time security scenario in the country appears better. Ministry of Tourism and many other states have taken steps to improve security scenario for tourists by deploying tourist police at places frequented by tourists. On the other hand there are some concrete signs of recovery in the US and some parts of Europe.

Although MoT’s plan to start a multilingual helpline for tourist is yet to take off. Last year MoT has announced that it would set up helpline for tourist to help them in distress as well as to provide them desired information.

With hopes and expectations, people of the industry are looking forward to the WTM London 2013, which is scheduled to take place from November 4 to 7. Many players of the industry will attend the annual travel trade mart to reach out to new markets and consolidate their presence in their tradition markets through meetings and networking. For the Indian travel and tourism industry, WTM 2013 would also provide an opportunity to gauge the mood of different markets of the world as this is an international travel mart, which the industry looks forward to throughout the year and which witnesses participants both as suppliers and buyers from every parts of the word. MoT recently launched ‘777 days of Indian Himalayas Campaign’ to promote tourism in the Indian parts of the Himalayan regions. The ministry will take this opportunity (its participation in the WTM) to promote this campaign. Let’s hope that with launch of this campaign and other initiatives, the tourist sector in India prospers and contributes into the overall growth of the country.

Publisher & Editor: Srishti Rai Managing Editor: Prem Kumar

info@tnhindia.com

Quote of the Month “When we talk about India and the World, tourism also has huge power to connect the world. It promotes understating among people and nations, and this is my conviction that while terrorism divides, tourism unities. So we must promote tourism.”

Narendra Modi, Chief Minister, gujarat

Statistics of the Month

Director: Bharat S. Rai

Manager Marketing: Prem Sagar

Art Director: Sunny Singh

Special Correspondent (Mumbai): Anand Shah

Accounts: Chander Shakher Balodi

Correspondent (Kolkata): Swaati Chaudhury Contributing Writer: Chhavi Doonga

Administration Executive: Sarwat Jahan

Disclaimer: All rights reserved through out the world. Reproduction or translation in any language in whole or in part without permission is prohibited. The publisher assumes no responsibility for the return of the unsolicited material or for material lost or damaged in transit. While all efforts are made to ensure that the information published is correct, holds no responsibility for any unlikely errors that might have ocurred.

The information on products and projects on offer is being provided for the reference of readers. However, readers are cautioned to make inquiries and take their decisions on purchase after consulting experts on the subject. holds no responsibility for any decision taken by readers on the basis of information provided herein.

All disputes are subject to exclusive jurisdiction of competent courts and forums in Delhi and New Delhi. info@tnhindia.com

Printed, published by Srishti Rai on behalf of Swift Media International. is printed at Trident Printing Press, B-97/4, Naraina Industrial Area, Delhi 110028 and published at Rai House, P 23/90, Connaught Place, New Delhi 110001; Tel: 011- 47104104. Editor: Srishti Rai

inside the issue

NOVEMBER 2013 | VOLuME iV | issuE 8

31 32 36 58 62

Narendra Modi speaks on tourism gujarat Chief Minister Narendra Modi has called for promoting tourism as an effective way to end terrorism, saying that while terrorism divides, tourism unites.

Gen Next: Meet young scions of the travel and tourism industry at a moment when the indian economy is ailing, today’s gilded youth have got their work cut out for them, and they know it.

Whether its making a place for themselves in their family business or expanding their companies portfolio these travel trade heirs and heiresses are determined to make a contribution to their legacies while carving out identities of their own. got in touch with six such very bright names and asked them what it takesto build on a legacyat a young age.

Destination outbound: Abu Dhabi abu Dhabi is a diverse and multi-faceted destination in terms of landscape, accommodation and activity choices. The enchanting emirate of abu Dhabi is undoubtedly the hub for a diverse range of adventure activities in the arabian gulf. From beaches to desert, from mountains to oases, there’s so much to see and do.

A sweet and memorable vacation in exquisite Bali a province of Republic of indonesia, Bali consists of a beautiful island of Bali and a few small neighbouring islands. it is a popular tourist destination of the world.

In conversation with Nakul Anand, Executive Director, ITC Ltd. Nakul anand, Executive Director, iTC Limited, is a leading light of the indian hotel industry. under his leadership, iTC Hotels has evolved itself into epitome of responsible luxury. in conversation with TnH, anand talks about his work, life and issues of the industry.

8

Spotlight

Cautious expectations from WTM 2013 WTM 2013 is expected to be more productive as compared to WTM 2012 because of the signs of recovery in some parts of the world including United Kingdom.

to get due attention from buyers. “It’s a platform to showcase India. We are amongst a whole host of countries vying for attention from source markets and it all depends whether

Prem Kumar

orld Travel Market

world would meet, negotiate

Bakaya said, “The economic

we are attractive or not,” said

(WTM) 2013, the

and trade World Travel Market

situation of countries will re-

Sen. On the importance of the

leading

2013 will have many key pro-

flect on this event as much as it

WTM, Sen said, “WTM is a

W

interna-

tional event of the travel and

grammes/sessions on technol-

reflects on the industry. Some

platform for us as suppliers to

tourism industry, would again

ogy,

markets are done, some are up.

meet up with potential buyers

bring together exhibitors, buy-

tourism, cruises, hotels, sports

Overall the markets are static.”

and also connect with existing

ers and travel professionals

etc in the forms of conferences,

Responding to the same ques-

trade representatives that we

from across the world in a four

seminars and events scheduled

tion, Arup Sen, director, spe-

work with in those markets.”

days event, which will be held

over the four days of the show.

cial projects, Cox & Kings said,

For many attending the

“The economies of USA, UK,

WTM is routine affairs, irre-

aviation,

responsible

We do not expect anything extra ordinary from WTM this year.

It’s a good trade fair that gives us an excellent opportunity to connect with buyers.

Ajay Bakaya Executive Director, Sarovar Hotels

Arup Sen director, special projects, Cox & Kings

Rajeev Kohli Joint Managing Director, Creative Travel

“

France have seen a revival and

spective of prevailing economic

we feel that this is a positive

situation. Rajeev Kohli, Joint

development for the India story

Managing Director, Creative

and with news that the govern-

Travel said, “WTM is a gather-

ment is contemplating Visa on

ing of industry friends and

from November 4 to 7, 2013.

speaks to some of the

Arrival for citizens of 40 more

partners. We always go to

Last year more than 5,000 sup-

participants of WTM 2013 from

countries it will add a boost to

WTM with very simple objec-

pliers of travel and tourism

India to know their expecta-

inbound tourism.”

tives - to network within our in-

products had participated ex-

tions from the event. Ajay

WTM has special impor-

dustry, to meet our friends and

hibited at WTM 2012.

Bakaya, Executive Director,

tance for Indian travel trade

partners from all over the

number of exhibitors partici-

Sarovar Hotels said, “We do

because of its venue in London

world and also to get new busi-

pating at WTM 29013 is ex-

not expect anything extra ordi-

in an English speaking country.

ness. All are equally important

pected to be much higher than

nary from WTM this year. It’s a

Speaking on the significance of

reasons for attending a trade

WTM for Indian industry,

show and this year is no excep-

Bakaya said, “It’s a great plat-

tion.”

The

The economies of USA, UK, France have seen a revival and we feel that this is a positive development for the India story and with the government is contemplating Visa on Arrival for citizens of 40 more countries it will add a boost to inbound tourism.

“

last year. So far 225 new ex-

good trade fair that gives us an

hibitors have confirmed their

excellent opportunity to con-

participation in WTM 2013. At

nect with buyers.” When asked

this four days business-to-

as to how the current economic

business (B2B) event, buyers

situation prevailing in the dif-

and sellers from the travel and

ferent parts of the world is

tourism industry across the

going to reflect in the event,

Show like WTM is a great opportunity for brand building and showcase India. This is where the world of tourism comes and there is a lot of media. We need to take the opportunity and put our best foot forward collectively as an industry.

“

form for buyers and sellers to

The WTM London and ITB

meet. As it is in an English

Berlin are the two major travel

speaking area doing business

marts on the

becomes a bit easier.” He

globe. Major tour opera-

added, “India does get leverage

tors, travel agents, hoteliers,

from this platform. Participants

airlines,

225 new exhibitors to take part in WTM 2013 International airlines, emerging destinations and niche technology providers are among the 225 new exhibitors confirmed for World Travel Market 2013, the leading global event for the industry. just need to continue attend-

cruise liners and all other

ing.” WTM is also important

stakeholders connected with

because United Kingdom is one

tourism are

of important source markets

participating in these two

for Indian Tourism Industry in

events every year from across

Europe. But being a popular

the world

B2B travel mart, there is a

either as a seller or buyer

competition among countries

and do business. Sharing his Contd. on page 10

N OVEM B ER 20 1 3|

10

Spotlight

expectation from the WTM

vide more opportunities to the

the European debt crisis. The

see how the different markets

London

will react at the show,”

Abraham

buyers.” Expressing his expec-

European Union is working to-

George, Chairman & Managing

2013,

tation from the WTM, Harihar

wards a faster emergence from

Patra feels that as the eco-

Director, Intersight Group of

Patra,

Director-Marketing,

the crisis and that offers the

nomic situations are getting

Companies and President, Ker-

Toshali Resorts International

hope that there will be more

stable therefore there is a pos-

ala Travel Mart said, “This

said, “As usual we have high

opportunities for doing busi-

sibility of evolvement of new

year, the WTM London is ex-

expectation from WTM Lon-

ness in this year’s WTM Lon-

product segment and market-

don. We are going to London

ing program to attract the new

with a positive frame of mind.”

customers. “As IT has been a

Shah stated, “I have seen

driving force for new distribu-

many new exhibitors this year

tion network hope the western

This year travel technology show is being introduced in WTM, which will bring more value to the exhibitor and will provide more opportunities to the buyers Jaal Shah Group Managing Director, RezLive.com

“

pected to be better than last

don. This time, there are some

N OVEM B ER 20 1 3|

exhibitors are looking to ex-

the tech-savvy customer at a competitive price,” he added.

positive developments from

plore these new markets. The

in Britain, where the economic

tourism perspective, such as

scale of the show which has

Regarding the role of WTM

growth in the last quarter was

devaluation of Indian curren-

grown over the years also al-

in tourism promotion in India,

the fastest in the past three

cies and the western markets

lows exhibitor to brand their

George said, “We all know the

years, and the signs of im-

are getting settled.”

product to the larger audi-

crucial importance of face-to-

On the prevailing economic

ence.”

face meetings inbusiness. The

Europe. As Britain contin-

situation in the different parts

Bharat Bhushan Atree,

WTM team is focused on

ues to be Kerala’s biggest

of the world and its impact on

MD, Caper Travel Company

bringing key buyers to you as

tourism market, there is an

the

said,

said, “Continued worldwide

well as guiding you through

added incentive to perform bet-

“Whether you are an estab-

economic slowdown has af-

the various business opportu-

ter each year.” Jaal Shah,

lished exhibitor or a newcomer

fected tourism and would im-

nities that the event can offer.

pact the travel show like WTM

The scope of creating and

event,

George

This time, there are some positive developments from tourism perspective, such as devaluation of Indian currencies and the western markets are getting settled.

Bharat Bhushan Atree MD, Caper Travel Company

market will develop new products which will be available by

year’s because of the recovery

provement elsewhere in

Harihar Patra Director-Marketing, Toshali Resorts International

which itself indicates that both new companies and existing

“

as well. But you need to be

strengthening business net-

more aggressive and Innova-

works is high at the WTM Lon-

tive when wind is blowing

don. The various industry

against you. WTM is an impor-

sessions, seminars and pre-

tant fair and great platform to

sentations give you a productive business environment.

Group Managing Director, Re-

to this global event, WTM is a

make your presence felt, show-

zLive.com, is also optimistic

great opportunity for you to get

casing.” He added this time

The high visitor count too

about WTM 2013. According to

your company in front of the in-

show may not be buzzing as

helps in boosting the confi-

him, “WTM is one of the oldest

dustry's finest trade profes-

usual and there could be less

dence of the exhibitor. Every

and most established travel

sionals as well as the more

participation of

prospective

year the participation from

events for over 30 years. For

than 7,900 attending interna-

buyers and over all foot fall

India has shown a steady in-

past few years there have been

tional buyers from the WTM

may drop compared to last

crease. The number of partici-

new initiatives by organizers

Buyers' Club. All major coun-

year.

pating states from India is also

which have contributed in the

tries are participating in this

Kohli thinks that economic

on the rise. The same is the

ongoing success of the show. In

event and as I mentioned ear-

sentiments are still sensitive all

case for the participating com-

2013, The Travel Technology

lier, the economic recovery in

over the world. He said, “I think

panies and individuals from

Show is being introduced as a

Britain is a positive factor for

this could affect attendance to

the country. This is mainly be-

part of the WTM event. I am

the WTM London. There are

some affect and may affect

cause of the scope of business

sure this will bring more value

also signs of improvement in

moods to another, but overall,

improvement in Indian desti-

to the exhibitor and will pro-

countries like Spain following

the

nations.” On the same topic,

It is great opportunity for Indian Tourism to use this platform to showcase its rich culture, heritage, music, dance and Indian food.

“

tourism

industry

has

learned to be more resilient

Atree said, “WTM is one of the

and I think people will still

biggest show and good plat-

come to discuss the future,

form to showcase Indian prod-

even if we can’t affect the pres-

ucts, with space size of Indian

ent. It shall be interesting to

Pavilion

and

participation

Spotlight

11

The event also offers the op-

Marketing Development Assis-

India at WTM to show case its

portunity to present an entire

tance given by the Ministry of

immense potential in the

range of services and products

Tourism is not at all attrac-

global market.

to the industry participants,”

tive.”

growing every year confirms

should

that it plays important role in promotion of tourism for country.” Shah said, “For Indian

harp on culture of

companies WTM has been a

The best way India can

said Abraham, adding, “In

Kohli believes that shows

very important show. Apart

leverage the platform of WTM

such a scenario, a strong In-

like WTM is a great opportu-

from large Indian Inbound

for promotion of tourism is

dian participation is necessary

nity for brand building and

participation, Travel Technol-

that The Ministry of Tourism,

to leverage the platform. How-

showcase India. “This is where

ogy Hall has seen huge in-

Government of India and vari-

ever, participating in WTM

we can show what we want to

crease in Indian Technology

ous state tourism departments

London is a costly affair. The

sell for the next year. This is

companies seeking opportuni-

should encourage the Indian

Ministry of Tourism, Govern-

where the world of tourism

ties in Global and European

tourism industry for bigger

ment of India, together with

comes and there is a lot of

Markets. I have also noticed

participation through financial

state tourism departments

media. We need to take the op-

many new Indian exhibitors

and marketing assistance.

should take the initiative to en-

portunity and put our best foot

this year in all segments (In-

“The WTM London, as one of

courage the stakeholders in

forward collectively as an in-

bound, Wholesale and Tech-

the world’s leading travel and

the tourism industry in India

dustry. We need to have profes-

nology).” Patra’s view is that

tourism trade events, is an

for vast participation. This

sional media briefings. It

culture of India is unique to

ideal platform for promoting

could be achieved by way of

would be nice if we could go to

the tourism products of India

tourism in India. The Who’s

providing financial subsidies,

these shows with at least 1

which is also distinct from the

Who of the world tourism and

publicity assistance and mar-

great product that is supported

products of the other country,

travel industry is present at

keting assistance to the stake-

by all Indian stakeholders at

therefore, government of India

the WTM during the event.

holders.

the show,” he added.

The

present

NO VEMBER 2013|

12

Trade News

ixigo.com: simplifying travel through innovation

without having any conflict of

Internet & mobile. The web-

travel planning and research

interest with them as we are

site provides relevent infor-

website in India. We strive to

not in the business of selling

mation to travelers about

make travel an enjoyable and

products, but only provide a

tourist destinations, places to

informed experience for our

wide range of options to con-

visit, things to do, modes of

users with our apps, in-depth

sumers

different

transport, drivingdirections,

content and smart compari-

With its extensive and unbiased information about travel products, ixigo.com is helping travellers make informed and better choice.

sources, enabling consumers

hotels, restaurants, weather

son of the best deals across

to compare prices and make

and more.

travel sites. We are optimistic

ixigo.com is India’s leading

search engine that actually

from

ixigo.com is a vertical Meta

Aloke Bajpai CEO and Co-Founder of ixigo.com

N OVEM B ER 20 1 3|

that our first ever marketing

a better decision.”

ixigo unveils its first integrated marketing campaign

campaign will help us reach out to many more travellers

travel planning and search

brings rates for consumers

website. Launched in 2006, the

from multiple sources and en-

ixigo.com recently kicked

strengthen our positioning of

website searches, aggregates

able consumers to compare

off its first ever integrated

being the most trusted travel

and curates travel information

them and make choice. “So

marketing campaign across

website in India.”

across multiple travel sites. It

the advantage of this is that

Television, OOH, Radio and

ixigo’s new marketing cam-

enables travelers to access

we are able to provide unbi-

Social Media. The campaign

paign is clearly aligned with

relevant information on wide

ased information to con-

in line with the brand essence

its core brand message of

range of travel products.

sumers because we are not

of ‘know & go’, aims to posi-

‘know & go’. With its first

Speaking of the USP of

interested in selling any par-

tion ixigo as the ‘go to’ desti-

marketing

ixigo.com, Aloke Bajpai, CEO

ticular product. We provide

nation fortravel information

company is confident that

and Co-Founder of ixigo.com

all the information to con-

and planning. This has been

ixigo will find resonance and

said, “Unless you have great

sumers and they make choice

rendered in the form of a TVC

preference amongst users

product, you cannot sustain it

where to go and what to book,

which becomes the backbone

across the spectrum and

for long. So we invested a lot

but booking does not happen

of this campaign and high-

through its innovative mobile

of time and resources in just

at our platform. Once con-

lights the pitfalls ofunplanned

apps and responsive website;

building a better product

sumers make a choice we di-

trave, urging travellers to

it will be able to help people

which gives better experience

rect them to the website

plan and be better informed

travel in the know.

and unbiased information to

which sells the products of

about all aspects of their trip.

consumers, so that they can

consumer’s choice,” said Baj-

In addition to the TVC, ixigo

tizes the pitfalls of traveling

make an informed and better

pai.

has partnered with leading

without knowing. The execu-

across

geographies

campaign,

and

the

The creative idea drama-

choice about travel products. ”

To a question as to how

radio channels to engage lis-

tion is built around one of the

Making a distinction between

ixigo is different from a travel

teners ‘on the go’ through

most famous travel destina-

ixigo.com and other OTAs, Ba-

search engine, Bajpai said,

contests and trivia based ac-

tions of theworld – The Taj

tivities.

Mahal. It chronicles the life

jpai said, “We are not an on-

“We are like a travel search

line travel agent because we

engine but we are more than

Innovative ixigo branding

journey of a six-year old child

are in the business of provid-

that. We are different from a

using TVC motifs will also be

whose obsession with the Taj

ing information to consumers

travel search engine because

seen across major airports

Mahal makes him take a vow

about travel products unlike

unlike pure play search en-

and OOH media. Along with a

to open hisblindfold only

as opposed to OTAs which

gine which search only for

strong offline campaign, ixigo

when he sees the real Taj.

sell tickets or make hotel

transactional inventory such

will also be promoting inter-

The ad film chronicles his

booking.” He added, “One of

as air tickets and hotel avail-

esting ‘know & go’ facts,

blindfolded

the distinctions between us

ability across multiple web-

videos and contests across

through life, and when he fi-

and Online Travel Agencies

sites, we are more intelligent

social media and online chan-

nally lands up at the Taj, he-

(OTAs) is that unlike OTAs

and have more comprehen-

nels.

we don’t do transaction with

sive, specific and refined

Speaking about the cam-

closed on Fridays. The shock

consumers at our platform

knowledge of travel prod-

paign, Aloke Bajpai, CEO

sends him straight to heaven,

(website), but work with mul-

ucts.”

and Co-Founder of ixigo said,

where a savvy Chitragupta in-

“Since ixigo’s inception in

troduces him to ixigo and the

misadventures

realizes that the monument is

tiple OTAs without competing

ixigo’s vision is to simplify

with them. We share products

the life of travellers through

2006, it has been our goal to

downside of traveling ‘Patti

and prices of different OTAs

innovative travel products for

become the most trusted

bandhke’.

by TNH DESK

Trade News

Minar Travels focuses on Air Charter Tourism

13

people booking these facilities

date its position in this seg-

service, high-networth foreign

are high-networth individual.

ment of travel business. The

tourists love to travel with

Other advantage of this busi-

group

Minar.

ness is that we get customers

Tourist Charter plains for

sional and quality Air Charter

One of the popular

plan

to

introduce

Minar Travels, a leading travel company of India, has continuously been expanding its Air charter business.

destinations Minar is promot-

in bulk. So we are focusing on

Buddhist Circuit in near fu-

ing for Air Charter Tourism is

this segment of tourism, and

ture.

Goa. Explaining reasons for

will continue to grow in fu-

deals with new international

Over the years Minar Travels

focusing on Tourist Air Char-

ture.�

airlines to represent them in

has made a niche for itself in

ter business, H.S. Duggal,

the Indian travel and tourism

Managing

industry. The company has built a strong reputation for itself with its wide range of products, destination management expertise, extensive market reach and most importantly its commitment to high H.S. Duggal MD, Minar Travels (India) Pvt. Ltd

standard of services.

One of key segments of trav-

Director,

Minar

Duggal added that key source markets for his tourist

Tourist Air Charters gives business in bulk and has fewer hassles for us. It is a high volume business in terms of revenues because people booking these facilities are highnet worth individual.

“

It also plans to sign

India as their GSA. Currently the company represents eight international airlines as their GSA in India.

The company has been growing annually 20 to 25% per cent and its business has remained almost unaffected because of economic slowdown. The com-

Travels (India) said, “Tourist

air charter business are Rus-

pany focuses on luxury seg-

Charters give business in bulk

sia, Spain, Ukraine, Kaza-

ment and group travellers and

khstan, Mexico and Iran.

promotes luxury products like

ellers, Minar has been focus-

and has less hassles for us. It

ing on is Jet Charter for

is a high volume business in

As Duggal said, his com-

tourists. For its highly profes-

terms of revenues because

pany will continue to consoli-

luxury

trains,

Ayurveda etc.

Spa

and

by TNH DESK

NO VEMBER 2013|

14

Trade News

Musafir.com appoints

sador to encourage more In-

UAE’s first pre-

travel sector. This, coupled

dians to travel across the

mium-experience

with India’s favourable eco-

globe. Through this associa-

an-

nomic outlook and demo-

tion, Musafir.com aims to

nounced its entry into the

graphic profile, will propel

strengthen brand recall to

fast-growing

growth of the e-commerce

meet the company's ambi-

company in India.

tious growth plans in India.

travel

UAE’s based OTA Musafir.com has entered Indian online travel market. It has brought Sachin Tendulkar on board as brand ambassador.

the

pability and expertise in the

M Sachin Tendulkar

as its brand ambassador

usafir.com,

website

has

Indian

OTA

(Online Travel Agent) market backed by the parent

To reiterate its commit-

company, Universal Travels

ment to the India market, the

and Tourism LLC, which pio-

company has brought on

consistency and integrity.

neered the e-commerce plat-

board Indian cricketing leg-

Musafir.com’s synergy with

form

in

the

UAE

with

Musafir.com in 2007.

Sachin Tendulkar personifies

expertise,

reliability,

end Sachin Tendulkar as its

these values coupled with

brand ambassador.

Sachin’s tremendous appeal

Musafir.com will offer com-

Commenting on the an-

that cuts across masses and

plete travel solutions to In-

nouncement, Managing Di-

classes make him the ambas-

dian

rector, Sachin Gadoya said,

sador

exceptional customer service

“India’s online travel market

Sachin Gadoya.

and several product innova-

is expected to cross 55,000

At the launch, Brand Am-

tions lined up during the

crore by 2015 and OTAs are

bassador Sachin Tendulkar

travelers

with

of

choice”

added

year. The brand aims to enhance the way people plan their holidays. The travel website offers flights to over 3,000 destinations around the world on over 270 airlines, domestic and international hotel deals at over 75,000 properties, and lots more. Shortly, the brand plans to launch unique tai-

“India’s online travel market is expected to cross 55,000 crore by 2015 and OTAs are expected to account for a 40% share of that market. Our aim is to leverage our expertise and experience to maximize opportunities in this burgeoning market by focusing on the B2C leisure travel segment and offering Indian travellers a suite of exciting products, no-nonsense convenience and a premium experience.”

lored holiday packages for

N OVEM B ER 20 1 3|

consumers while the main

expected to account for a

said, “Musafir.com under-

focus in the initial quarters

40% share of that market.

stands the business of travel

will be flight bookings.

Our aim is to leverage our

and has been successfully

Founded in the UAE by

expertise and experience to

catering to the emerging

Sachin Gadoya, Albert Dias

maximize opportunities in

needs of travelers. I look for-

and Mohammed Al Thani in

this burgeoning market by

ward to this exciting associ-

August 2007, Musafir.com’s

focusing on the B2C leisure

ation as we encourage India

foray into India forms an in-

travel segment and offering

to plan their travel with

tegral part of the company’s

Indian travellers a suite of

Musafir.com”

global expansion strategy.

exciting products, no-non-

The partnership with

Musafir.com India has an ini-

sense convenience and a pre-

Sachin Tendulkar covers a

tial investment commitment

mium experience.”

major global marketing cam-

of `100 crore backed by par-

“We are extremely excited to

paign that includes radio, tel-

ent company, Universal Trav-

have Sachin Tendulkar on

evision and outdoor media,

els & Tourism from the UAE

board as our brand ambassa-

in which Tendulkar is seen

and

from

dor. His consistent and su-

showing the travelers ‘a new

India. By 2018, Musafir.com

Viva

Holdings

perlative performance in the

way to go ghoomne’ wherein

aspires to be among the top 5

sport, huge fan-following,

Musafir.com is a new enabler

OTAs in India leveraging

credibility and love for travel

encouraging Press Release .

their strong investment ca-

make him the perfect ambas-

by TNH DESK

Trade News

16

Passengers say ‘yes’ to technology but mobile usage still low As per a recent survey more than 90 per cent of airline passengers feel technology helps them when travelling, but few are using smartphones for travel services. ore than 90 per cent

M

cite usability concerns and

“going mobile”. This year’s

of airline passen-

limitations of the device as a

survey has shown that the in-

gers say technology

possible reason for not using

dustry should indeed offer mo-

helps them when travelling

mobile for travel.

Airline passengers in India ready for "revolution" India is ripe for a ‘revolution’ in the passenger experience as airlines and airports adopt new information technology by 2015, says a report.

bile services that make it

but using a smartphone for

Francesco Violante, CEO,

easier to book travel and man-

A report released re-

travel services has yet to go

SITA said: “Technology has

age the entire journey. Improv-

cently by air transport IT

information

services,

main stream. This is despite

become

indispensible

ing usability and utilizing the

specialist,

and

ticket sales and flight re-

the finding that three quarters

travel tool for the vast major-

unique capabilities of smart-

CAPA states that self-ser-

booking via kiosks and

an

SITA,

than 70 per cent will offer

of passengers carry a smart-

ity of today’s passengers. Our

phones is the key to increase

vice, social media, mobile

more than 70 per cent will

phone according to results of

survey this year has seen 90

usage. Airlines and airports

technology and business

provide self bag drop.

the 2013 SITA/Air Transport

per cent of them say that tech-

that recognize this, and pro-

intelligence will increas-

With over 82 per cent

World Passenger IT Trends

nology has helped them when

vide passengers with easy-to-

ingly define India’s air

of travelers surveyed car-

use mobile services that

transport landscape as

rying smartphones and 22

Technology has become an indispensible travel tool for the vast majority of today’s passengers. Our survey this year has seen 90 per cent of them say that technology has helped them when traveling.

“

Survey released recently.

The survey conducted at

improve the travel experience,

the country’s passenger

per cent carrying tablets,

will enjoy higher adoption

traffic triples to an esti-

India’s airlines and air-

rates and passenger satisfac-

mated 450 million by 2023.

ports are also adopting

tion.”

In this year’s survey, 69

Passengers were inter-

new mobile services. By

viewed at six metro air-

2015, 100 per cent of air-

ports

and

lines surveyed will offer

traveling. The opportunity for

booked their travel through a

quantitative and qualita-

mobile check-in, flight sta-

further improvements is here

website and 20 per cent used

tive interviews were con-

tus notification, ticket pur-

per

cent

of

respondents

in

India

six leading airports around

now –with smartphones in

a kiosk for check-in on the day

ducted with India’s air

chase,

the world paints a picture of

their hands passengers are

of travel. These figures are in

transport industry stake-

integration and sharing

tech-savvy passengers who

Key Highlights

are equipped to use the latest mobile travel services but are cautious about doing so. At 76 per cent, the proportion of passengers carrying smartphones outstrips the global average of 40 per cent in the general population.

Even though passengers are carrying smartphones and they say that they would use mobile services the majority has yet to make the transition.

Despite the increase in recent years, actual rates of usage of

Chhatrapati Shivaji International, Mumbai was amongst the six of the world's leading airport surveyed The proportion of passengers (76%) carrying smartphones outstrips the global average of 40 per cent in the general population.

Actual rates of usage of mobile services, such as check-in and booking, remain below 5 below.

including

line with the levels seen in last

holders,

year’s survey, suggesting the

lines,

first wave of self-service tech-

handlers and customs and

nology is a firmly established

immigration

officials.

panding their mobile serv-

part of the travel experience.

Based on these surveys,

ices. Over the next three

airports,

air-

itinerary

ground

and on-board mobile services.

Airports are also ex-

The next wave will be the

80 per cent of passengers

years, 100 per cent of air-

widespread adoption of mo-

said they would be open to

ports surveyed will offer

bile services. To persuade

using self-service facilities

customer

people to change their travel

if it would speed their pas-

management

habits these will need to de-

sage through the airport.

flight status notifications

liver additional value over ex-

However, only 33 per cent

and frequent flyer serv-

isting

choices.

were aware of self-serve

ices on mobile platforms.

Passengers have said that in-

check-in kiosks in the air-

Some airports will also de-

technology

relationship services,

formation services are what

port, and agents still han-

liver traveler-specific re-

they want most on their mo-

dle 85-90 per cent of

tail promotions through

biles – with 63 per cent saying

check-ins.

various mobile platforms

these services, such as check-

equipped to use sophisticated

they would definitely use their

By the end of 2015, 100

and offer the ability to pay

in and booking, remain below

mobile services.

mobile for flight search and 58

per cent of airlines plan to

for airport services using

per cent for flight status.

offer kiosk check-in, more

mobile wallets.

5 per cent below. The majority

“Passengers are ready but

of passengers – 78 per cent -

remain at the edge of really

N OVEM B ER 20 1 3|

by TNH DESK

18

Trade News

biggest challenges faced by

ings – offline & online sup-

the industry. Manish Raj, Vice

port, Domestic & Interna-

President - Corporate Sales,

tional flight bookings, group

VIA.com, spoke about the

travel arrangements & ticket-

challenges faced by Corporate

ing, International offshore

& SME in terms of managing

fares, MICE, Corporate fares

Travel expense which ac-

on Tiger Airways and bundled

counts

second

travel packages, VIA aims to

largest expense in any organ-

become the one stop solution

to

almost

izations Operating Costs. He

for all corporate travel re-

presented VIA and its services

quirements. The mantra for

Via’s success has been inno-

VIA.COM again the ‘Best Corporate Travel Solutions provider’ India’s leading travel network, VIA.COM, has been recognized yet again as the ‘Best Corporate Travel Solutions provider’ at recently held 45th Business Networking & Leadership Award Summit (Delhi NCR Region), Gurgaon.

nies of VIA’s Corporate Travel services, in planning and simplifying the Travel and controlling expense in big way.

The

summit’s

discussion

ranged from Investment and

I

ndia’s leading travel net-

ROI in Energy Management,

work, VIA.COM, has been

Shrinking work spaces –

recognized yet again as

evolving trends and impact,

the ‘Best Corporate Travel So-

Safety & security in Employee

lutions provider’ and been

transportation – challenges &

awarded at the 45th Business

opportunities, to the trends

Networking

&

Leadership

Award Summit organized recently by MMG Worldwide at Seasons

Tarudhan

impacting the future of Facility Management.

The presence of diverse and

Valley,

industry leading firms like Ca-

Gurgaon. The summit was at-

nara HSBC, Microsoft, United

in simplifying Global Travel

tended by 118 delegates rep-

Health Group, VIA, Aegis, Air-

through its Local services and

vation and technology that

resenting

tel, Aircel, Alstom, Tata Mo-

discussed the importance of a

has provided solutions to com-

leading

Via.com’s state-of-the art technology platform allows clean integration of client’s logistic and travel team thereby ensuring seamless deployment and execution.

N OVEM B ER 20 1 3|

strong technological platform

plex travel issues and have al-

and offline distribution net-

ways found simple ways to

work in tackling the issues as-

tackle the same. Today, VIA

sociated with corporate travel

notices a daily increase in

and Accommodation.

footfalls to its portal by SME’s

Via.com’s state-of-the art

and Corporate which gives the

Corporations of Northern Re-

tors, RBS, Samsung, Sapient,

technology platform allows

confidence that they are pro-

gion in the country. MMG

Cognizant, Reliance Indus-

clean integration of client’s lo-

viding them with the best

Worldwide presented Industry

tries, E&Y, Philips, Eco Rent-

gistic and travel team thereby

travel solutions. Growing rap-

Leadership Awards to Heads

a-Car, Egencia, WNS and

ensuring seamless deploy-

idly in Philippines, Indonesia,

of Facility, Administration &

HGS, contributed to an intelli-

ment and execution.

Brazil,

Procurement. The recognition

gent and comprehensive dis-

With the comprehensive plat-

Africa, VIA is looking forward

is an acknowledgement of the

cussion

form comprising of a range of

to a new success story in days

fast acceptance and usage by

individuals who are commit-

turnkey solutions like Domes-

to come. Simplifying Travel

SME and Corporate Compa-

ted to solving some of the

tic & International hotel book-

globally!!

by

like-minded

Singapore,

South

by TNH DESK

20

Trade News

S M Shervani elected as President of FHRAI After its 57th Annual General Meeting, the Federation of Hotel & Restaurant Associations of India (FHRAI) has elected S.M. Shervani as its President for 2013-14.

S

hervani has previously

FHRAI (2012-13).

been the President of the

A highly successful hospi-

Hotel & Restaurant Associa-

tality entrepreneur with over

tion of Northern India (2010-

25 years of rich experience,

S.M. Shervani President, FHRAI

in actively pursuing various

the ambitious agenda which

policy and regulatory issues

we have envisioned for the

impacting the tourism sector,

year ahead. The Indian hos-

with the Central and State

pitality and tourism sector

Governments. Over the years,

today faces unprecedented

his eloquent, insightful and

opportunities as well as some

candid perspective has made

equally serious challenges.”

him one of the most respected

He further said, “Successfully

and widely quoted industry

mitigating the myriad risks

voices in the media. Through

posed by an uncertain eco-

his social activism and phil-

nomic environment and ur-

anthropic initiatives, he has

gently addressing certain

also made a distinguished

systemic impediments which

contribution to public service.

have often constrained our

12), Vice-President of FHRAI

Shervani is the Managing Di-

operates a chain of boutique

After his election as Pres-

industry's quest to achieve its

(2010-11 and 2011-12) and

rector of Shervani Hospitali-

hotels and the iconic 'Rodeo'

ident, Shervani said, “To be

full potential, would require

Honorary

ties Ltd., which owns and

restaurant. He is an alumni of

entrusted with the leadership

all stakeholders to work in

the prestigious Pusa Institute

of an august organisation

unison. One of FHRAI's key

of Hotel Management, New

such as FHRAI is indeed a

strategic priorities will be to

Delhi and presently serves on

distinct privilege and a pro-

effectively articulate and re-

the institute’s Board of Gov-

found responsibility. I ex-

flect the concerns and aspira-

Treasurer

of

At the first meeting of the new FHRAI Executive Committee held at New Delhi, the following office- bearers for the year 2013-14, were also elected1. Honorary secretary – Vivek Nair 2. Vice-President – Deepak Puri 3. Vice-President – Dinesh advani 4. Honorary Treasurer – garish Oberoi 5. Joint Honorary secretary – Nitin Kothari

FHRAI welcomes the proposed easing of visa requirements Federation of Hotels and Restaurants Association of India (FHRAI) has welcomed the proposed easing of visa requirements for foreign tourists travelling to India.

Welcoming the proposed

External Affairs and other

easing of visa requirements,

agencies

in

this

regard.

S.M. Shervani, FHRAI Presi-

Therefore, while welcoming

dent said, “It is important to

the proposed norms, FHRAI

note that while the Govern-

is also calling for their swift

ment has indicated its broad

introduction.

ernors. He is also a member

press sincere gratitude to all

tions of our small & medium

of the Hotel & Catering Inter-

my colleagues for the confi-

entrepreneurs, whose vision

national Management Associ-

dence which has been re-

and dynamism are truly the

ation

On

posed in me and look forward

future growth engine of our

behalf of the industry, Sher-

(HCIMA),

U.K.

to the continued support of

industry.”

vani has been at the forefront

everyone in the fraternity for

by TNH DESK

countries. With strong sup-

was introduced in 2010, has

anism to encourage and fa-

port from the Ministry of

inevitably been constrained

cilitate foreign tourist travel

Tourism, FHRAI has been

due to the fact that a major-

to the country. At a time

vigorously

this

ity of countries which actu-

when India is confronting a

issue with the Ministry of

pursuing

ally constitute the top source

general economic downturn

Home Affairs and we had em-

markets for FTAs in India

and widening current ac-

phatically highlighted that a

had been excluded from its

count deficit, we have a not

bold and timely decision will

purview. However, with the

to be missed strategic oppor-

be imperative to enable us to

slew of progressive meas-

tunity

On behalf of FHRAI, I welcome the Government's recent announcement in regard to extending the Tourist Visa-on-Arrival facility to the nationals of 40 countries.

“

to

leverage

the

tourism sector's intrinsic potential to spur job creation and boost our foreign exchange earnings. Therefore, we are requesting the Home Ministry and other agencies

S.M. Shervani, President, FHRAI

to ensure that the requisite

accomplish the vision of dou-

ures now being actively con-

infrastructure, in terms of

bling our Foreign Tourist Ar-

templated,

technology and personnel is

of FHRAI, I welcome the Gov-

rivals (FTAs) to 12 million

Government has firmly sig-

expeditiously put in place, so

ernment's recent announce-

within the next five years. Al-

naled its intent to move to-

that this welcome initiative

ment in regard to extending

though steadily growing in

wards a more liberalized visa

can be operationalised at the

been notified by the Ministry

the Tourist Visa-on-Arrival

popularity, the success of the

regime which offers a seam-

earliest."

of Home Affairs/ Ministry of

facility to the nationals of 40

existing VoA scheme which

less and differentiated mech-

in-principle approval to the

Shervani said: "On behalf

measures this week, no specific details or implementation timelines have as yet

N OVEM B ER 20 1 3|

the

Union

by TNH DESK

Trade News

Manoj Gursahani elected new President of VUSACOM Manoj Gurusahani has taken over the reins of Visit USA Committee (VUSACOM) from Ashwini Kakkar s President of VUSACOM, Gurusahani’s main objective is to promote the United States as the top destination for Indian tourists working closely with the US Embassy and Consulates all over India.VUSACOM’s goal is to achieve the target of one million Indian tourist arrivals to USA by

A

the year 2015. His main focus area is going to be on promoting MICE and EduTourism to the United States and to open Vusacom chapters in Gujarat and Kolkatta to service the North East region.

He is supported by an executive committee which comprise of leaders of the travel, tourism and hospi-

tality industry.

U.S. Consul General Peter Haas said, “Throughout the Consulate, we are working to promote and facilitate travel to the United States, both for individual Indian travelers and business exploring travel destinations for MICE events.

From innovations that make our visa process smooth and transparent to finding suppliers and partners in U.S. trade shows, the Consulate’s goal is to ensure legitimate travelers have an enjoyable travel experience.”

Basic facts about VUSACOM VUSACOM has been

formed with the support of the U.S. Consulate General.

The main objective is to ensure that the efforts of VUSACOM should result in moving India from 12th position of Visitor Arrivals into the US to 10th position.

VUSACOM plans to aggressively expand on a Pan India basis.

The stakeholders will include Tour Operators, Travel Agents, Hotel Chains, Airlines, DMC’s , Destination Representatives etc To facilitate the VISA process and communication channels especially for the MICE market as this

21

will help fillip the growth.

Regular newsletters highlighting various happenings in the Indo-US Travel Corridor.

Updates of Newer and emerging destinations in the US which can be promoted by the Travel Trade.

Work closely and collaborate with various Tourism Bodies like ASTA, USTA, CTP etc VUSACOM will create awareness amongst its members about the various new destinations/places of attraction in the US. It will facilitate B2B meetings between tour operators/ travel agents in India with the US

by TNH DESK

NO VEMBER 2013|

22

Wellness New

Global Spa & Wellness Summit explored inspirational business of wellness The First Annual Wellness Tourism Congress of The Global Spa and Wellness Summit (GSWS) was held recently in India. The event explored the ancient, modern and emotional business of wellness.

I

brotherhood. It has been

man, Max India Group, India

proven that individuals who

commented on The Max Story:

have received affection from

Business, Life and Wellness

their friends and family at a

“Your mind can be your best

younger age are happier peo-

friend or your worst enemy.

ple, and have much more po-

The top priority on your mind

tential to show trust and

should be “your mind”, be-

affection to other people. We

cause if you have won your

have a unique opportunity

mind, you have won the uni-

today to build a happier,

verse. To train and shape your

ndia’s hospitality titans

related their personal

and

entrepreneurial

journeys, while key notes and panels

Key highlights The theme of first annual wellness tourism congress of GSWS was “A Defining Moment”.

The event showcased economic potential of wellness for key ministries, public and private stakeholders worldwide.

Featured Titans of Indian’s Hospitality/Spa Industry &Spiritual Leaders including His Holiness the.

Industry stalwarts commemorate the Spa & Wellness Industry’s role in the tourism growth story.

NO VE M BE R 2 0 13 |

featured

world-

renowned Indian and South

ness can be achieved. In this

more peaceful century by

mind, you have to beat it most

Asian spiritual and wellness

century, we have seen a

showing love, compassion

often as an ironmonger beats

leaders. On the occasion His

tremendous amount of devel-

and companionship and de-

metal to give it the shape that

Holiness

Dalai

opment and accomplishment

veloping a world that facili-

he wants. His Holiness the

Lama, Tenzin Gyatso graced

in the fields of science and

tates wellness and healthy

Dalai Lama repeatedly deliv-

the Summit with his presence

technology; however, it is the

living.”

ers two core messages related

as a keynote speaker. With

century

the

14th

of

violence

and

The second day of the

to mindfulness: Worrying is a

his unique blend of insight

anger. Natural disasters like

Global Spa and Wellness

sign of ignorance and mindful-

and humour, he elaborated

climate change and global

Summit (GSWS) explored the

ness comes from four things –

extensively on “What Is Well-

warming are taking place,

ancient, modern and emo-

correct

ness?” “Happiness is the key

and will only continue to

tional business of wellness.

speaking, correct actions and

to overall wellness. There are

worsen, but these are things

India’s hospitality titans re-

the spirit of altruism.”

thinking,

correct

a few things that are neces-

we cannot change. Rather,

lated their personal and en-

Raymond Bickson, MD &

sary in order to achieve a

we need to work on man-

trepreneurial journeys, while

CEO, Taj Hotels & Resorts,

happy life apart from physi-

made problems like violence,

key notes and panels fea-

India, motivated the crowd

cal wellbeing, and these in-

fear, anger and hatred, which

tured world-renowned Indian

with his keynote address on

clude

are eating away at our im-

and South Asian spiritual and

Against all Odds: Success in

compassion, trust, friendship

mune systems. Weapons do

wellness leaders. The morning

India “India is the land of a

and affection. The key to hap-

not create violence; they can-

session was followed by a

number of holistic wellness

piness lies within us; a

not feel or think. Human be-

press conference where indus-

practices, including authentic

healthy mind is the key to a

ings create violence with

try stalwarts addressed the

Ayurveda and mystic yoga. A

healthy body, and it is only

their emotions and their

media on the Spa & Wellness

decade ago, wellness was at a

with a healthy mind and

anger, which need to be com-

Industry’s role in the growth of

nascent stage in India.

healthy body that true well-

bated with compassion and

tourism. Analjit Singh, Chair-

a

happy

mind,

by TNH DESK

Wellness News

Zambhala Yoga & Life Spirit Festival to promote spiritual tourism Zambhala Yoga & Life Spirit Festival is being organised by 70 EMG in Goa on December 21-22, 2013. The event will be a secular and open festival featuring the very best of Indian and international Yoga.

Z

ambhala

spiritual

offers

peal to European and American visitors.

further testament to the power of Spiritual Tourism -

It was in the 1960's of course, that Western inbound

Spiritual

came

of

vogue.

both international and domestic.

Tourism

In 2000, India attracted

From

2.65 million visitors from

G.Mehta's 1990 'Karma Cola':

overseas; in 2011 the number

‘India’s reputation as a spiri-

was 6.29 million. The growth

tual destination received a

has been enormous and will

a

strengthen our life energy –

1960's experience: a clean

significant boost from visits

continue. “We'll never know

seeker

our life-spirit. The one time

beach, waving palms, a laid

by celebrities: Now it was the

which percentage of Tourists

back and welcoming energy.”

choice and knowl-

and one place in the year

edge, connections and joy and

where we come together to

presence of thousands of like-

relax, to rejuvenate, and to

Evolution

tourism in India

minded people. More pro-

learn with joy. We hope you'll

saically, it is a weekend that

join us there,” said Martin da

is completely unique - a

Costa.

chance to learn, de-stress,

of

spiritual

turn of the populists, the Bea-

in the 2000's were direct 'Spir-

tles and the Rolling Stones to

itual Tourists' - but we can

become the pacemakers for a

hazard a guess that one of the

faltering Western heart, and

main reasons for their arrival

“Of all the various forms

they achieved a more striking

in India was the idea of a

of travel that define 'Tourism',

success. The first wave of dis-

country whose religious and

perhaps the oldest - certainly,

ciples was really top drawer.

spiritual

makes it entirely unique in

dance, enjoy. We have hun-

Why Zambhala and why in

the most historically univer-

They were the nobles of the

dreds of experts, artists, mu-

Goa

sicians,

23

teachers,

cultural

history

sal - has been spiritual and

meritocracy and they were

the world. Zambhala - India's

“It struck us with some

religious Tourism,” says Mar-

looking good. The women

largest ever Yoga and Life

practitioners all in one place

force that the world is looking

tin da Costa – CEO, 70 EMG.

were models, the men were

Spirit Festival fits firmly into

to connect with. “It is a festi-

for a Festival that brings to-

“It has been estimated that 95

stars, and the massage was

that historical and cultural

val that shares the diversity

gether the many forms of

per cent of the 144 million

the message. When they came

context of a Spiritual India: it

of Yoga from India and across

Yoga - both ancient and mod-

trips that made up domestic

out of their spiritual retreats

is an evolution of an Indian

the world. It demonstrates to

ern, so that practitioners, ex-

Indian Tourism in 1998 were

draped in homespun, they

spiritual ideal that continues

us and invites us to experi-

perts, teachers and students

spiritual, mainly in the form

glowed with vegetarian good

to attract, mesmerize and

ence - live - the many styles of

can meet each other and

of religious pilgrimage to the

health"

help people from all over the

Yoga: from ancient Vedic wis-

learn from one another,” said

many holy sites of India, but

dom to its new age forms,”

Martin da Costa. Ultimately,

also outbound to Mecca, and

the procession of European,

says Martin da Costa – CEO,

Yoga and most forms of mod-

Hindu and Buddhist sites

American, South American

70 EMG. Zambhala is a Fes-

ern Spiritual healing stem

across South East Asia. It has

and Asian inbound Tourists

The 2011 Travel Styles

tival retreat guided by mas-

from India's rich cultural and

been the central, all impor-

seeking an Indian answer to

Survey for Globus - one of the

ters from Canada, Japan, the

historical tradition, from the

tant reason for Indians to

their Spiritual questions has

world’s largest Travel Agen-

US, France, and from the six

meeting point of mind, body

travel for millennia.”

become a flood. Entire sec-

cies - estimated that Spiritual

Gurukuls of India.

and soul. Whilst Yoga Festi-

Throughout the 19th and

tions of the 'Lonely Planet'

and Religious Tourism has

Between 1970 and 2013,

world.”

Growth

in

spiritual

tourism in India

Shamans from Peru and

vals exist in other parts of the

most of the 20th Century, in-

Guide are dedicated to this

grown at an average 5 per

across India, Sufi Masters

world, here - in the home of

bound Spiritual Tourism into

search. The unprecedented,

cent since 1970. A report at

from Istanbul, the world's

Yoga - there didn't exist a de-

India was important but rela-

enormous growth of Yoga in

the 2012 Global Spa & Well-

leading

finitive, holistic Festival for

tively small. It was globally

the United States (in 2012 it

ness

both Yoga and Spirituality.

important especially in cul-

was estimated that 8.7 % of

stated that 'Spirituality is Asia's best wellness asset'.

Nutritionists

and

naturotherapists, experts in

Summit

in

Croatia

past life regression, pranic

“We've chosen Goa partly

tural terms - the spread of

Adult Americans practice

healing, meditation, dream

because we're comfortable

Yoga, the tenets of Hinduism,

Yoga - 20.4 million people)

interpretation, fitness, dance

and familiar with it - we have

and the awareness of the

and Europe has added to that

therapy and more perform,

produced over 14 Festivals in

beauty, spread and reach of

search dynamic. Tourist des-

philosophical

give workshops and take us

the State, ranging from the

pre industrial age Hindu and

tinations like Rishikesh are

practice and (especially for

on a journey of emotional,

very, very large, to smaller

Buddhist empires across Asia

entirely dominated by the ar-

Americans and Europeans) a

spiritual and physical growth.

more luxury oriented events.

was catalogued by both west-

rival of Western Yoga devo-

health benefits are feeding

“We’ve created it to help

We chose it also because

ern and Indian Academics

tees. The spread and the

this growth in India's Spiri-

each other connect spiritu-

there are parts of Goa that

and Travelers, and became

success of Ashrams across

tual Tourism numbers.

ally, and to learn, share and

still retain the purity of the

part of India's enormous ap-

India over the past decades is

The

importance

and

growth of Yoga as both a life-changing

by TNH DESK

NO VEMBER 2013|

Government News

24

Reconstruction works on, Tourism improving in the state: Amrita Rawat Tourism in Uttarakhand is improving, but it would take some years to rebuild the whole infrastructure that was destroyed in the June natural disaster, says the state tourism minister.

Prem Kumar

Goa’s first Russian charter flight arrived at Dabolim airport in Goa Goa’s first Russian charter flight ‘Anex Tour’, a new charter flight by Thomas Cook, arrived at Dabolim airport in Goa on October 13, 2013.

G

oa’s first Russian

with a Goan brass band was

We have seen a tremendous

charter flight ‘Anex

organized by Goa Tourism

improvement in the quality

Tour’, a new char-

to welcome the passengers.

of tourists coming to Goa.”

ter flight by Thomas Cook,

They were also greeted with

The Dabolim airport Di-

arrived at Dabolim airport,

roses by Goa Tourism as

rector, M. Suresh Senior

Goa on 13th October, 2013.

they walked into the airport.

said, “The charter flight

“Our government is trying to

and help the state government

The

were

Hon. Consul of Russia in

consists of 235 passengers

revive tourism activities in the

in promoting the tourism in

greeted by Victor Albu-

Goa, Victor Albuquerque

from Russia. We are expect-

state.

the state.

The reconstruction

passengers

querque, Hon. Consul of

said, “We welcome the first

ing 1,400 flights this tourist

The State Government has

Russia in Goa, The Dabolim

Russian charter flight to

season 2013-14. To cater to

Rawat,

decided to allow the resump-

Airport Director, M. Suresh

Goa and expect 600-700

the growing numbers of ar-

Tourism Minister, Uttarak-

tion of pilgrimage to Kedar-

and Deputy Director, De-

Russian flights to Goa this

rivals, we have increased

hand. The minister rued that

nath shrine in Garhwal Region

partment of Tourism, Mrs.

season. Most of the Russian

the number of custom offi-

there is perception outside the

of Uttarakhand on a low scale

Pamela Mascarenhas.

tourists that arrived today

cers so that immigration fa-

state that whole Uttarakhand

with a limited number of devo-

were families and couples.

cility is made easier.”

works are going on a large scale,”

Amrita

A traditional reception

tees being allowed to visit the Himalayan shrine currently in view of bad condition of roads in the area. Areas adjoining Kedarnath shrine was devastated due to the natural calamity of June. The natural disaster caused large-scale damage to tourist infrastructure in the state.

Earlier the state government has announced resumption of Amrita Rawat Tourism Minister, Uttarakhand

pilgrimage to Gangotri, one of

has been affected by the re-

Gangotri had been suspended

cent natural calamities. The

after the devastating flash-

the Char Dhams. The yatra to

adverse media coverage has

floods in the state. The state

created such perception. “This

government is repairing the

lack of awareness about

roads to leading religious

awareness is affecting the

places as Gangotri and Kedar-

tourism activities in the state,”

nath shrine, on a fastback

she said adding that the real-

basis.

ity is that 90% of the tourist

Umakant Panwar tourism

spots in the state have not

secretary, Uttarakhand said

been affected by the recent

that the state has planned a

natural calamity.” She sought

mega tourism project near

the help of Media and trade to

Tehri Lake.

give true picture of the state

N OVEM B ER 20 1 3|

GTDC registers net profit of `40 lakhs; approves new proposals The Board of Directors of Goa Tourism Development Corporation (GTDC) in its 131st meeting held recently took some of the following major decisions and approved the following proposals, keeping in mind the development of tourism in the state.

GTDC roars back with profits: The Balance Sheet and Profit and Loss Account for the year ending March, 2013 were approved. After suffering a major loss of over Rs six crore in 2011-12, the GTDC due to its pro-active and professional management of its assets turned around this year and bounced back by reporting a net profit of `40 lakhs.

Mr Nilesh Cabral, Chairman, GTDC mentioned that this was only possi-

ble due to the professional management and the efforts of GTDC. He added that the Corporation has also taken efforts to utilize its idle assets and generate revKey highlights gTDC has bounced back with a profit of ` 40 lakhs due to pro-active and professional management Optimistic about developing properties and services to enhance tourism in the state Board has decided to introduce VRs scheme for employees

enue by developing properties of Tourism Department by open tenders.

VRS Scheme: The Board also decided to implement VRS scheme for its employees so as to reduce the excess manpower and to contain the salary burden incurred

by GTDC. This will enable GTDC to save outflow of salary and associated costs thereby enabling it to become lean and professionally managed organization.

This scheme will be implemented after obtaining approval by the State Government.

26

Government News

MoT, FHRAI hail notification to include hotels pan-India in the infrastructure lending list Ministry of Tourism and FHRAI has applauded the government’s decision to include hotels pan-India in the infrastructure lending list of Reserve Bank of India.

Vivek Nair Immediate Past President and Honorary Secretary, FHRAI

crore each in any place in India

This year, the annual event

days. Bookings for these

ister for Tourism (IC) wel-

and of any star rating as well

of Gujarat Tourism, Kutchh

packages can be done on-

comed the decision of the

as Convention Centers with

Rann Utsav will start from

line.

Ministry of Finance to include

project cost of more than `300

the 15th of December, 2013

Rann Utsav this year too

Hotels with a project cost of

crores each to include in the

and will be celebrated with

is going to be organised on

more than ` 200 crore each at

Harmonized Master List of In-

zeal and enthusiasm till the

a large scale. Special fea-

any place in India and of any

frastructure Sub- Sectors for

15th of February, 2014 in

tures

star rating, and Convention

benefit of Hospitality industry

Kutchh.

Bhungas, specially built

Centre with a project cost of

and for employment generation

more than `300 crores each, in

in the country.

of the Utsav are

Gujarat Tourism has been

tents, Theme Pavilion, Food

actively promoting fairs,

stalls and Craft stalls, Cul-

Applauding the Government's

festivals and tourist desti-

tural Activities, Adventure

initiative, Vivek Nair, Immedi-

nations in the state. Promo-

activities and many more

The Department of Economic

ate Past President and Hon-

tional activities of Rann

such attractions than the

Affairs, Ministry of Finance,

orary Secretary, FHRAI said,

Utsav too would be done in

last year. It may also be

Government of India has is-

"To accomplish the Ministry of

a manner that generates an

noted that New Year Cele-

Infrastructure Sub- Sectors.

sued a notification dated 7th

Tourism's vision of doubling

appeal and thereby gives

brations are also to take

October, 2013 whereby the Har-

our Foreign Tourist Arrivals

Kutch the boost and promo-

place at the venue.

monised Master List of Infra-

(FTAs) and Domestic Tourist

tion that it rightly deserves.

As for the tourist arrivals,

structure Sub-sectors has been

Visits (DTVs) in the 12th Plan

Gujarat Tourism is offering

Gujarat Tourism expects a

expanded to include - Hotels

Period (2012-17), the hotel in-

with project cost of more than

dustry is required to augment

200 crores each in any place in

our existing room inventory by

India and of any star rating and

another 1,80,000 classified

Convention Centres with proj-

guest rooms. Factoring the con-

ect cost of more than 300 crore

temporary trends in develop-

each. (Eligible costs exclude

ment costs, this would entail

cost of land and lease charges

further capital investment of a

but include interest during con-

staggering Rupees 1,25,000

struction). This is in addition

crore. In the present high inter-

to "Three-star or higher cate-

est-rate environment wherein

gory classified hotels located

the industry is also witnessing

outside cities with a population

a temporary demand-supply

special

for

steep rise this year than

of more than one million",

mismatch on account of the

tourists who are intending

what it was during the pre-

which had already been in-

economic slowdown, we had

to tour Kutchh during the

vious years. Bookings have

cluded in the RBI’s Infrastruc-

been persistently articulating

Rann

year.

recently started and statis-

packages

Utsav

this

that proactive policy action was

2nights/ 3 days and 3

tical data would be a matter

Ministry of Tourism had been

imperative to insulate the req-

nights/ 4 days packages are

of speculation, until a few

pursuing with the Ministry of

uisite long-term investment in

on offer. Special packages

days from when the festival

Finance to include hotels with

the sector from cyclical macro-

are available on Full Moon

begins.

project cost of more than `200

economic volatility. by TNH DESK

ture Lending List

N OVEM B ER 20 1 3|

Annual Rann Utsav of Kutchh will start on December 15, 2013, will last till February 15, 2014.

Dr. K. Chiranjeevi, Union Min-

the Harmonized Master List of Dr. K. Chiranjeevi Union Minister for Tourism (IC)

Gujarat Tourism announces dates of next Rann Utsav

by TNH DESK

28

Government News

Andaman & Nicobar tapping premium travellers

Andaman & Nicobar intends to tap the domestic market, urges airlines to operate direct flights from major metro cities from India. market and also took part at

Anand Shah C G Vijay Manager (Tourism), Directorate of Information, Publicity and Tourism, Andaman & Nicobar Administration.

to enhance air-connectivity to

indulge them in local culture.

the islands and improve tourist

He said, “We have festivals in

convenience.

every two months which high-

Divulging the tourist figures,

light the local culture. Through

Vijay said, “The number of do-

fairs & festivals, we showcase

mestic as well as foreign tourist

the culture, history, local cui-

visits to the islands almost dou-

sine, attractions and sights

bled during the last five years.

which can be enjoyed by all age

During 2012, the tourist ar-

groups.” The island celebrates

rivals crossed 2. 5 lakhs, which

Island Tourism festival in Jan-

ITB Berlin and WTM London in

was 1.36 lakhs in 2008. To be

uary, Beach festival in April,

the recent past. According to C

precise, a total of 2,38, 699 do-

Music and Monsoon festival in

lakh domestic tourists and

G Vijay, Manager (Tourism),

mestic tourists and 17,538 for-

June/July, Food festival in Sep-

18,000 international tourists;

Directorate of Information,

eign tourists visited the islands

tember, World Tourism Day in

the tourism department of An-

Publicity and Tourism, An-

during the year 2012, as com-

September and Film festival in November.

daman & Nicobar Administra-

daman & Nicobar Administra-

pared to the visits of 2,02, 221

tion is proposing number of

tion; the department is now

and 15,814 respectively during

initiatives to attract more num-

looking at further emphasizing

the year 2011.”

bers, especially from the high-

on trade shows to bring in des-

end traveller segment. The

tination

awareness

among

According to Vijay, the depreciating rupee is one of the key

When asked about the strat-

booster for domestic tourism

egy apart from trade exhibi-

this year. “Its not news that In-

department is already partici-

travel agents. It is also in talks

tions to attract tourists, Vijay

dian travellers are changing

pating at multiple trade shows

with few airlines to start direct

informed that the state is focus-

their travel plans due to falling

and exhibitions in domestic

flight connectivity from New

ing on fairs & festivals to im-

rupee,” adds Vijay.

ing to P K Behera, Joint Di-

nam, Indonesia, Malaysia,

covers famous Buddhist desti-

rector & Deputy Secretary,

Korea, Japan, Sri Lanka and

nations

Tourism Department, Govern-

Hong Kong to provide them

Pradesh and Delhi and now

ment of Odisha; the state is

first hand experience of Bud-

will have Odisha. Officially,

spending close to `30 crore in

dhist circuit in the state. We

the inflow of foreign tourists

this fiscal for promoting Bud-

have also renovated our state-

to Odisha stood at 64,719 in

dhist circuits in the state. The

run properties at few Bud-

2012. While only 482 tourists

state is also in talks with few

dhist sites and improved on

from Thailand visited the

air operators to operate re-

accommodation facilities at

state last year, about 70 came

Odisha is the latest entrant in

gional

connecting

other sites with the help of

from Hong Kong, 470 from

the list of states promoting

smaller regions and towns for

private operators.” Behere in-

Singapore, 233 from Indone-

Buddhist tourism in India

better tourist infrastructure.

Andaman & Nicobar intends to tap the domestic market, urges airlines to operate direct flights from major metro cities from India.

Swaati Chaudhury

airline

in

Bihar,

Uttar

formed that the state has

sia, 3,930 from Japan and

along with Bihar, Gujarat, Ma-

Talking about the Buddhist

more than 324 Buddhist sites

1,601 from Korea.

harashtra, Uttar Pradesh and

circuit in the state, Behera

existing in different parts of

many more. The state has de-

said, “Odisha is increasingly

Odisha, out of which 108 sites

to endorse Buddhist tourism

veloped an excellent Buddhist

becoming popular among do-

have remains of Buddhist es-

and work closely with domes-

circuit covering Bhubaneswar,

mestic

international

tablishments in forms of Stu-

tic and international travel

Dhuli, Konark, Puri, Lalitgiri,

tourists for history, archeol-

pas, Chaityas or monastery

agents who are selling Bud-

Ratnagiri, Udaigiri and Lan-

ogy, culture, festivals, adven-

complexes.

dhist circuit. Apart from this,

gudi. It has recently won ‘Best

ture

more

India’s special Buddhist

we also want to position

Pilgrimage Tourism Destina-

attractions. However, Bud-

train – Mahaparinirvan Ex-

Odisha as a preferable desti-

and

and

many

“We will continue our efforts

tion Award 2013’ by Today’s

dhism is one of the key focus

press will touch down in

nation for golf tourism, med-

Traveller for top religious des-

for our state this year. We are

Odisha again on December 25,

ical tourism, wildlife tourism,

tinations like Puri, Konark,

investing highly on FAMs for

2013 after its last halt in the

beach tourism, eco tourism

Bhubaneshwar,

N OVEM B ER 20 1 3|

prove tourist experience and

Currently catering to close 3

Odisha promoting Buddhist tourism

P K Behera Joint Director & Deputy Secretary Tourism Department, Government of Odisha

Delhi, Mumbai and Bengaluru

Keonjhar,

travel agents from Thailand,

state on January 22, 2013.

and

Ganjam and Koraput. Accord-

Singapore, Cambodia, Viet-

The special inter-state train

tourism,” adds Behera.

off

course

religious

Government News

29

‘Walking Tours’ Platform launched to 2nd International give a new facility to the tourists Tourism Mart concluded in Tawang, Arunachal Pradesh The Ministry of Tourism (MoT) government of India has launched a ‘Walking Tours’ Platform to give a new facility to the tourists as part of the Incredible India Campaign.

T

he

Ministry

of

website

WoNoBo.com

set the target of having one

Tourism has part-

launched as part of this ini-

‘Walking Tour’ of each State

nered with Genesys

tiative is projected to be

within 2 years. He added that

International to create a

India’s first location-based

the Indian Tourism Ministry

‘Walking Tours’ platform, one

service

was the first in the world to

of the first such initiatives to

throughs’ of streets across 54

be undertaken in any country.

Indian cities. The website

to

offer

‘walk-

launch such a service.

available initially about the

T

Tawang, Arunachal Pradesh

generating about 10% direct

roads of 5 major Indian cities

today by Nabam Tuki, Chief

or indirect employment.

and will soon be expanded to

Minister

supports user generated con-

lighted the features of the

and exciting product that will

tent (UGC), offers unique so-

new service that would be

enable users to navigate and

cial media capabilities and

route their way through cities

facilitates creation of ‘local

based on a number of inter-

communities’ online.

The service was launched

he 2nd International

USD 18 billion from foreigners

Genesys International high-

‘Walking Tours’ is a unique

esting themes.

Second International Tourism Mart (ITM) was concluded in Tawang, Arunachal Pradesh. The event was organized by Nabam Tuki, Chief Minister of Arunachal Pradesh, who said that North East India is an unexplored a paradise.

Tourism Mart (ITM)

which amounted to 6.5 per-

was inaugurated in

cent of national GDP besides

of

Arunachal

Later,

The

Arunachal

A spokesperson for the Min-

the top 54 cities within a few

Pradesh. Tuki termed North

Pradesh CM inaugurated an

istry of Tourism said that this

weeks. They stated that it

East as a ‘Paradise Unex-

exhibition of an exhibition of

at a function in the Capital

new initiative aims to em-

would

mapped

plored’ which has a huge

nine

today in which the represen-

power the tourist by facilitat-

panoramic imagery of thou-

tourism potential that is yet to

states

tatives of the Ministry of

ing him/her to plan to plan

sands of square kilometers

be tapped of its true potential.

tourist potential, traditional,

Tourism and Genesys Inter-

his/her tour. He stated that

and close to 10 million places

Referring to the top priority to

cultural, art and craft unique-

national were present. The

the Ministry of Tourism has

of interest across the country.

promotion of the tourism sec-

ness.Sikkim Tourism Minister

have

Growth of 28.1% in tourists availing of TVoA

participating showcasing

tor for having potential to gen-

Bhim

erate

Tourism

massive

self

Dhungel,

Pangteang,

their

Nagaland

Minister

employment avenues while

Indian

E

E

Arunachal's

ccording to data released by MoT, a

enriching the state exchequer,

Tourism Parliamentary Sec-

growth of 28.1 percent has been

(iii) The number of VoAs issued under this

Tuki said that this Himalayan

retary PD Sona, Art and Cul-

A

of 19.9%.

recorded in the number of tourists

scheme during September 2013 for nationals of

state is a treasure trove of

ture Parliamentary Secretary

availing of the tourist Visa on Arrival(VoA)

the eleven countries was Japan (578), New

natural beauty inhabited by

Tsewang

Scheme during the period January to Septem-

Zealand (325), Indonesia (248), the Philippines

over 150 major and minor

Karmik and Adhyatmik Af-

ber, 2013. A total number of 13,859 VoAs have

(228), Singapore (219), Finland (47), Vietnam

hospitable tribes with their

fairs department chairman

been issued in this period as compared to 10,816

(16), Myanmar (8), Luxembourg (7) Cambodia

rich cultural mosaic, art and

Rev T G Rinpoche and top

VoAs during the corresponding period of 2012

(6), and Laos (1).

crafts, tribal cuisines which

ranking officers, among oth-

registering a growth of 28.1 per cent.

(iv) The number of VoAs issued under the

offer huge scope for the

ers were present on the occa-

Scheme during January to September, 2013 was

growth of tourism.

sion. The inaugural function

Dhondup

and

The following are the other important high-

Japan (4,868), New Zealand (2,490), Indonesia

Union Tourism Secretary

was followed by PowerPoint

lights of VoAs issued during September,

(1,936), the Philippines (1,880), Singapore

Parvez Dewan said that the

presentation of nine partici-

2013:

(1,557), Finland (693), Vietnam (142), Luxem-

holding of the ITM in Tawang

pating states to highlight their

(i) During the period January to September

bourg (109), Myanmar (86), Cambodia (84), and

reflected the commitment of

respective tourism scope.

2013, a total number of 13,859 VoAs were issued

Laos (14).

the government to promote

This was the second Inter-

as compared to 10,816 VoAs during correspon-

(v) During the period January to September

tourism in North East India

national Tourism Mart organ-

ding period of 2012 registering a growth of

2013, the highest number of VoAs were issued

and in Arunachal Pradesh

ised in the North Eastern

28.1%.

at New Delhi (7,830) followed by Mumbai (2,892),

and Tawang in particular.

region with the objective of

(ii) During the month of September, 2013, a total

Chennai (2,029), Kolkata (968), Bangalore (72),

Dewan said that India records

highlighting the tourism po-

number of 1,683 VoAs were issued under this

Kochi(33), Hyderabad (23), and Trivan-

105 crore domestic tourists

tential of the region in the do-

Scheme as compared to 1,404 VoAs during the

drum(12).

month of September, 2012, registering a growth

and 65 lakh foreign tourists

mestic

annually, yielding revenue of

markets.

and

international

NO VEMBER 2013|

30

Government News

Kerala Tourism Crosses the Atlantic to Boost Foreign Arrivals Riding on a spurt in European visitors to the state, the Kerala Tourism is looking across the Atlantic to significantly increase the number of foreign arrivals in the state. hree road shows are

occasion giving a peep into

being organised in major

the deep-rooted traditions

T

cities across the United

and culture of Kerala.

States this month as Kerala

This is the first time that the

Tourism enters the American

Kerala Tourism is organising

market in a big way. The first

road shows in the United

road show was held in New

States. Tourist arrivals in

York on Monday, Chicago

Kerala from the US went up

hosted the second on Tues-

last year to 57,807 from

day, which will be followed by

55,741 in 2011.

the last road show in Los Angeles on Thursday.

India’s Consul General in

Kerala Tourism Creates Record; Launches New Campaign on Twitter In a first by a tourism board in the country, Kerala Tourism has chosen the virtual world to launch its path-breaking new Great Backwaters campaign.

New York, Dnyaneshwar M head of the traditional

“The United States is the

Mulay, was also present at

fourth major market for Ker-

the road show, which was at-

A

media, the Great Back-

book accounts are followed by

souvenirs of the state as

ala Tourism after the United

tended by eight industry rep-

waters campaign to unveil the

tens of thousands of fans

prizes to two winners from

Kingdom, France and Ger-

resentatives from Kerala.

state’s majestic backwaters

around the world.

the tweets every day.

many,” said Tourism Minister

“Americans are one of the top

as a single destination and a

“It is a tribute to the mil-

“The Great Backwaters

A P Anilkumar, who is leading

global travellers and there-

once-in-a-lifetime experience

lions of travellers across the

campaign is a product of the

the delegation of government

fore it is only logical that Ker-

like the Great Wall of China or

world who embrace technol-

use of cutting edge technology.

and industry representatives

ala

the Grand

ogy everyday in knowing

The campaign has used tech-

about

Tourism

is

making

partment’s Twitter and Face-

Kerala Tourism is offering

from the state. “An increase

inroads into the vast market

Canyon of the United States

their

nology, which has never been

in arrivals of visitors from the

offered by the United States,”

was launched on the Twitter

favourite destinations,” said

attempted in Kerala or in the

biggest economy in the world

said Billa.

on October 21.

Kerala Tourism Secretary

country before for promoting

and

visiting

will be a significant factor for

The industry participants

The fans of Kerala Tourism

Shri Suman Billa, referring to

a destination,” said Shri Billa.

the growth of tourism in the

from Kerala are the Ku-

on Twitter (@KeralaTourism)

the launch of the Great Back-

The aerial photography of

state,” he added.

waters campaign on Twitter.

marakom Lake Resort, RAXA

have already welcomed the

Minister of State for Exter-

Collective, Intersight Tours &

campaign’s launch by enthu-

nal Affairs Preneet Kaur at-

Travels, Kerala.com Travel

siastically tweeting with the

Kerala Tourism has set up a

separate

the Great Backwaters campaign was conducted by an in-

micro-site

ternational team of experts

tended the road show in New

Division, The Travel Plan-

hashtag #GreatBackwaters

(www.greatbackwaters.com),

led by Mr Ville MJ Hyvönen

York, which witnessed the

ners, Lotus DMC Pvt Ltd,

in large numbers.

in which a frontline image of

from Finland. The campaign

participation of 58 members

Easy Tours of India and

Kerala Tourism is a pioneer

the campaign is hidden. The

was conceptualized and de-

from the US travel and

Ayurvedamana Properties.

in using the innovative means

image from the aerial photog-

signed by Stark Communica-

tourism trade sector. The

The Air India is sponsoring

of technology to promote its

raphy of the backwaters

tions, the creative agency that

highlight of the event was a

free economy class round trip

destinations.

Kerala

under the campaign is re-

handles

presentation

tickets to the winners of lucky

Tourism website (www.ker-

vealed bit by bit with each

communication and market-

on

the

top

The

Kerala

Tourism’s

tourist attractions in ‘God’s

draws being held in each

alatourism.org), which has

tweet on hashtag #Great-

ing. Remote controlled, heli-

Own Country’ by Tourism

venue of the road shows. The

won several national and in-

Backwaters. The entire image

copter-mounted

Secretary Suman Billa.

lucky draw winners get a free

ternational awards, is consid-

will be revealed once a consid-

were used in the shooting of

10-day holiday in Kerala.

ered one of the best tourism

erable number of tweets with

the backwaters from above.

websites in the world. The de-

the hashtag appears.

A Mohiniyattam performance was also staged on the

N OVEM B ER 20 1 3|

by TNH DESK

cameras

by TNH DESK

Government News

Terrorism divides, tourism unites:

other countries should be

Narendra Modi

31

Travel mart, he had sug-

held in different states for

gested

promotion of tourism and

tourism by bring school chil-

branding of the states, Modi

dren to factories and show-

to

promote

kid

Gujarat Chief Minister Narendra Modi has called for promoting tourism as an effective way to end terrorism, saying that while terrorism divides, tourism unites.

asked, “Why international

ing them how they operated.

conferences cannot be held

This would not only promote

in states?” According to

tourism but also enhance the

Modi, if international confer-

knowledge of children. Modi

and can be the alchemist•of

mated of three trillion dol-

ences will be held at state

is one of the few chief minis-

world. Our culture teaches

lars. As far as investment is

levels, this will not only stim-

ters in India who has real-

us restrain and balance.

concerned witch minimum

ulate infrastructure develop-

ized the true potential of

These are our healing pow-

investment you can create

ment

in

tourism in terms of generat-

ers. This can be used to heal

maximum jobs in tourism

states, but also give expo-

ing jobs and incomes for peo-

international relation. Our

sector. This is most econom-

sure to state bureaucracy

ple

economy of states.

N

arendra Modi, who

cleanness

and

strengthening

strong culture is our healing

ical activity,” Modi further

and enhance their capacity.

power.” He further said that

said. He asked, “If the world

Giving an example, Modi

Modi’s insight of tourism

for many Asian countries,

tourism business is of three

said, “If you want to promote

sector and his approach to

Buddha has been common

trillion dollars, what is our

tourism in Banaras, interna-

tourism has been appreci-

thread with us. We should

share in this big economic

tional event should be held

ated even by his political ri-

strengthen this bond.”

activity?”

there. If international event

vals

will be held in city like Ba-

Congress leader and Minis-

have Narendra Modi Gujarat Chief Minister

and

prominence

in

To the

According to Modi, in ad-

from

other

states.

global affairs, Modi said,

dition to old heritages, “Our

naras, cleanliness will done

ter for tourism of Jammu &

India has to create institu-

present strength can also be

in the city and Banaras will

Kashmir

tions and intellectual prop-

used strongly to increase our

benefit from it. The city will

ated

G A has appreci-

Gujarat

model

of

is also the Prime

erty. These would be our soft

influence in the world. With

be in global news for a week.

tourism development and

Minister Candidate

power.

our youth power we can

Organizing such event in

has called for replicating Gu-

service the world.”

“In ancient times,

of the main opposition party

Nalanda, Takshashila, and

Bhartiya Janta Party for

Vallabhi were examples of

2014 Lok Sabha elections,

such institutions.

states will help them in

jarat model of tourism devel-

Calling for change in our

branding.” Modi added that

opment in his state. Gujarat

Today

current foreign policy, Modi

in today’s scenario we need

said , “When we talk about

many countries are using

said that immediate thing

to ponder over what we can

India and world, tourism

India’s medical facilities.

that needs to be done is to

give to the world. “If the

also has huge power to con-

Medical tourism to India

show the world that India is

world feels that it can gain

nect the world. It promotes

must be promoted. Indian

vast and powerful. India is

something from India, only

understating among people

yoga, Ayurveda and our ho-

not just Delhi. “Foreign pol-

then it will come to us. It is

and nations, and this is my

listic healthcare are our core

icy has to be decided by peo-

simple formula of the inter-

conviction that while terror-

strengthens. Similarly are

ple, not just by politicians

national relations. We are

ism divides, tourism unities.

our hold heritage is our

sitting in Delhi.

living in a time when rela-

So

we

must

promote

tourism.”

Modi was recently speaking on ‘India and the World’ at the Nani Palkhivala Memorial Lecture in Chennai.

The time

“When we talk about India and world, tourism also has huge power to connect the world. It promotes understating among people and nations, and this is my conviction that while terrorism divides, tourism unities. So we must promote tourism.”

Spelling out his ideas on how

power. Places like Banaras

relations between India and

can

the world should be shaped,

tions are based upon give and take. So we have to think what can be useful to the world. How we can create an India where world is

Modi’s takes on tourism Terrorism divides tourism unities.

Our culture and heritage are our strengths.

Medical tourism to India must be promoted.

International conferences should be held in states.

forced to come to us. It is

has come when our culture

very important in today’s

if

and economic strength of dif-

scenario what we can give to

Government has a tourism

placed and projected prop-

ferent states have to be

the world.”

policy, which focuses on in-

influence

anyone

Modi said, “Our deep-rooted

erly,” said Modi.

believes and culture should

know that tourism is a huge

be the foundation of our re-

economic activity in the

“We all

leveraged to for build our global position.”

Suggesting

that

high-

Modi has a very deep in-

frastructure

development

sight of tourism sector and

and effective marketing; CM

knows well what can be done

has delivered on his prom-

lation with the world. India

present

world

level international confer-

to prompted tourism in the

ises as far as tourism is con-

can offer a lot to the world

tourism business is esti-

ences between India and

state. In this year’s Gujarat

cerned.

age.

The

by TNH DESK

NO VEMBER 2013|

32

Gen Next

YOUNG SCIONS at a moment when the indian economy is ailing, today’s gilded youth have got their work cut out for them, and they know it. Whether it’s making a place for themselves in their family business or expanding their companies portfolio these travel trade heirs and heiresses are determined to make a contribution to their legacies while carving out identities of their own. got in touch with six such very bright names and asked them what it takes to build on a legacy at a young age.

Priyanka Nijhawan, Director Hotel Representations, Nijhawan Group Travel Portal – Travel Boutique On-

ing activities. I also ensure to keep

the group? What is your corpo-

line. Additionally it operates one of

up the prevailing energy and passion

rate mantra for success?

the country’s leading airline and

amongst my team.

To make our group a leader in rep-

hotel representation companies. It

resenting luxury hospitality and

has successfully represented British

What were the main challenges

service brands in India. As most of

Airways for 34 years in India. It cur-

you faced when you started

the luxury brands overseas are

rently represents Address Hotels &

work? Is it hard living up to the

looking at India, I would like to en-

Resorts ( UAE & Middle East) an

family name and expectations?

cash on the same. I believe that

EMAAR Group Hotels, The ARMANI

With stalwarts in my family in the

being disciplined and maintaining

Hotel in Dubai & Milan, Harbour

travel business, there are many ex-

healthy relationships with trade

Plaza Group Hotels (Hong Kong)

pectations from me to live up to the

partners is the corporate mantra for

and Constance Hotels (Maldives,

legacy. The challenge currently

success.

Mauritius, Seychelles & Madagas-

faced by us is the economic melt-

car).

down which is definitely affecting

Do you think that entrepreneurial-

the

from

ism is something that is in your

outbound

business

What youthful perspectives have

India.We are hopeful since we have

blood? Or is it something that can be

you added to your responsibilities

super hospitality brands in our port-

learned?

as Director, Hotel Representa-

folio which are great pullers for us

I am still new to the business and it

Nijhawan group is one of the leading

tions, Nijhawan Group?

to move maximum Indian business

is early to comment on this. I am

travel conglomerates and vast diver-

I feel that the social media in our

or leisure travelers to our hotels.

sure by the next interview I will be

sified entities within the travel in-

business is very important today and

dustry. It owns India’s largest B2B

that is what I added to our market-

N OVEM B ER 20 1 3|

in a better position to answer this What is your futuristic vision for

question.

Gen Next

Mikey Todd, Director, Zenica Cars Pvt. Ltd

33

differently.

They say that getting to the top is easy. It’s staying there that is the hardest part. Always innovating, always trying different things ensured that we are the one setting the trends in Delhi NCR and always keeping a step ahead of the competition.

What is the biggest challenge you have faced so far? What has been your biggest accomplishment?

My biggest challenge and accomplishment have both been the opening of our second showroom – Audi Delhi Central. We have come a long way since opening up Audi Gurgaon more than 5 years ago. The opening of Audi Delhi Central was fraught with challenges and obstacles every step of the way.

The showroom is an entirely new concept the likes of which has never been seen in India.

Everything in the showroom has been tempered to give any customers stepping into the showroom a different feel altogether. The location, the flooring, the lighting, the massive video walls – every single element in the showroom posed different challenges which we overcame to ensure

property by paying the one-time membership fee.

we delivered a mind-boggling experience to our

In future, the group is planning to increase their

customers.

portfolio from fifteen to forty two hotels.

What is your futuristic vision for the group?

What youthful perspectives have you added

What is the Number One Business Goal you

to your responsibilities with your company?

plan to accomplish over the next year?

It is essential that a company’s policies be re-

Zenica Cars Pvt. Ltd is North India’s largest Audi

vised every now and then; keeping with what is

and Porsche dealership. It has been the leading

Going forward, we will continue our focus on

current in today’s time – socially, environmen-

luxury transport provider to hotels and tour op-

training and developing our work force to ensure

tally or even keeping up with the mindset and

erators for close to a decade. A different branch

we keep exceeding our customer’s expectations.

needs of the young workforce.

of the company called Panoptes also supplies

We will keep finding new ways of delighting our

specialized security equipment to all leading ho-

customers and will continue to improve.

tels.

Has being relatively young in the industry

The goal for the next year is to remain Audi’s

not only encourage them to work more effectively in their role but also bring about a healthier

strengthen our hold on the Delhi NCR market.

more inspiring work methodology in the company.

Infrastructure wise, I’m steering our hotels to

I wouldn’t say it’s been a liability at all. Being new to the industry also brings with it a new per-

appraisal method for the employees which will

number one Dealer Partner and to further been an asset or a liability?

spective, a fresh outlook on how to do things. One

I’ve brought about a 360 degree performance

Arshiya Khanna, Jukaso Resorts

Director,

be more eco friendly. I am trying to introduce more energy saving measures by working with

of the greatest downfalls of a successful business

Hospitality firm Jukaso Group currently oper-

innovative vendors who provide smart organic

is the tendency to become complacent. To be-

ates 15 properties across India and in Europe.

products for use in our hotels.

come rigid in your outlook and the way you do

Recently the company has started a timeshare

things. As I said above, my knack for constantly

holiday company. Members of ‘Journeys by

What is your futuristic vision for the group?

questioning everything forced us to look at things

Jukaso’ can enjoy vacations in any Jukaso run

What is your corporate mantra for success?

NO VEMBER 2013|

34

Gen Next

I envision our organization to grow sustainably

concern if your company sticks to its commit-

with a commitment to improving the ecological

ments, meets deadlines and keeps the clients

environment. We believe in people. Additionally,

happy.

I hope we are recognized as a hospitality company that offers great service through its con-

What is the biggest challenge you have faced

cerned and warm workforce.

so far? What has been your greatest accom-

My corporate mantra is to work hard with a

plishment?

balanced frame of mind. Only if a leader is peace-

When I took over the business it had only one

ful within can he carry his people with the same

client and many fierce competitors that had been

zest and spirit. I believe it is important to cleanse

in the industry for over a decade. At that time we

one’s mind every now and then so as to be able

were processing around 30,000 visas annually.

to work effectively.

Learning the ropes and moving the companyin

I’m trying to inculcate the same thought and

what I believed was the right direction, without

spirit in the employees by introducing a medita-

any prior work experience, was a major chal-

tion program in all the hotels. This helps staff re-

lenge. Today one and a half years later, we have

lease their tensions and also work better

offices in 9 cities across 5 countries, successfully

cohesively, whatever the conflicts. If an employee

processing 750,000 visas annually.

is at peace and also joyous, he/she tends to pass on the same to colleagues and the guests at the

What is your futuristic vision for the group?

hotels.

What is your goal for the next year?

As time goes on, I would like to revolutionize the

Do you think that entrepreneurialism is

brought to your company?

visa outsourcing industry. Play a major role in

something that is in your blood? Or is it some-

From day one my aim has been to modernize all

making the entire process easier for the passen-

thing that can be learned?

the different systems and processes that were

gers.

I have got to apply a lot of what I learnt at Bab-

followed within the organization. In most family

son College; successful entrepreneurialism pur-

run businesses within India things are more or

sues both economic and social value. The idea is

less centered on the owners and every decision

to not only create wealth but to also create a

however big or small has to be approved from the

wealth of opportunities for others. The environ-

top.

Benzy Nazar, CEO, Akbar Holidays

ment that I’ve lived in all my life, has taught me to be an entrepreneur. My parents have guided

Today within IVS, everyone has a clear outline of

and supported me throughout and inspired me to

what their roles and responsibilities are. By giv-

think and act like an entrepreneur, and learn

ing someone more responsibility and the author-

from everyone around me. Every day is a new

ity to make certain decisions you are also

learning experience for me.

empowering them and encouraging them to perform. This was unheard of earlier and today is a welcomed practice.

Kaviraj Bhandari, Director, IVS Global Services Pvt. Ltd.

Has being relatively young in the industry been an asset or a liability?

IVS Global Services Pvt. Ltd. is a specialized out-

Initially, entering the industry at the age of 21

sourcing and technology service provider to Em-

was a major hindrance for me as it was very dif-

bassies and Diplomatic missions worldwide.

ficult to be taken seriously. I had to join overnight

Currently with its employees working in three

and had to overcome the challenges of running

continents across the globe, providing a multiple

an established business right from my first day

range of customized solutions in Airline Visa so-

in the working world. Hence, at that time, con-

lutions for the Aviation Industry, IVSG aims to

vincing the industry veterans that you have what

provide cutting edge solutions not seen hereto-

it takes to work with them at such a young age

fore anywhere in the world for airline sponsored

and with no experience was a tall order.

e-visa processing.

What youthful and new perspective have you

N OVEM B ER 20 1 3|

In the end, however, my performance spoke for

Akbar Holidays Pvt Ltd. is the Holiday Division

itself and that was the only proof of my potential.

of Akbar Group. Akbar Travels India, is a pio-

I sincerely believe that your age ceases to be a

neer in the growing travel and tourism industry

Gen Next

35

in India. Established in 1978, the Agency has now

by Corporates, when they think about embarking

travel arrangements for high profile clients worldwide.

grown to become the leading Travel Agent in

on a Domestic or International holiday. We are

India with 75 IATA approved Branches globally.

proud to say, that our sales have also crossed the

Akbar Travels of India is a travel agent for all

100 crore bench mark.

What youthful perspectives have you added

major Airlines operating in and out of India. It

to your responsibilities at the Pearl Group?

has over 15,000 sub-agents offering travel serv-

Recognizing the need to integrate technology I

ices from branch offices located all over Asia.

Was it hard making a place for you in such an

Taruna Seth, Founder & Vice President, Pearl Luxe, Pearl International Tours and Travels

have pushed my team to take 85% of our business online through a portal called Sastiticket.

We are using social media in a big way to lever-

established company?

age all our verticals (b2b, high end, mass or cor-

Like any other venture, I faced a lot of challenges

porate) to attract customers and talent from the

initially to convince the higher management as

industry. I founded Pearl Luxe - the high end ver-

to how important this division would be.

tical of the company, catering in personalized

I had to learn the nuances of travel industry

luxury experiences.We have a loyal base of re-

and also deal with people from different back-

peat HNI clients who understand the nuances of

grounds. This was a challenge I faced at a per-

traveling for unique experiences.

sonal level because I needed to prove my mettle in a short span of time. I was a beginner but at

What were the main challenges you faced

the same time I was also responsible for the em-

when you started work? Is it hard living up to

ployees of Akbar Holidays Pvt. Ltd. at a young

the family name and expectations?

age. Being a young woman in the tourism indus-

Having previously worked in media and televi-

try, commanding respect proved to be a her-

sion, I was an outsider. Since I was not from the

culean task. To be confident and to get my point

travel industry, it took some time before I created

across to the senior management, who were

my own niche and expertise by building and

much more experienced in the field, was another

growing the luxury experience brand - Pearl

challenge. In the end, everything worked well

Luxe. Needless to mention our parent company’s

and positive results put my age on the backseat

goodwill assisted me in treading my own path. I

and my potential in the front.

have an excellent support system in the form of a very experienced board on which I can rely on

Has being relatively young in the industry

for advice and direction.

been an asset or a liability?

Having said that, I have complete flexibility on

Being relatively young has been an asset at times

how I conduct my business affairs at my vertical

and a liability at other times. Since I was young

as long as I add value to the group's objective and

my mistakes and failures were easily forgiven or

mission.

over looked. That was a blessing in disguise.

However, being young meant that I had to put in

What is your futuristic vision for the group?

extra efforts to be taken seriously and be on par

What is your corporate mantra for success?

with the other competitors in the industry.

We work hard and play hard - and expect nothing but the best from our teams. We provide plat-

What is the biggest challenge you have faced

forms to our employees to empower them where

so far? What has been your greatest accom-

they can thrive in the entrepreneurial spirit and

plishment?

find success for their laid out objectives.

The biggest challenge has been to create a niche

ltd.

for myself in the overcrowded tourism industry.

Pearl International Tours and Travels Ltd. is a

Akbar Travels had already established a corpo-

one-stop travel company that offers travel solu-

something that is in your blood? Or is it some-

rate image for itself. We at Akbar Holidays

tions to a wide network of corporate, sub-agents,

thing that can be learned?

needed to create an identity for ourselves with-

individual and group travellers with a turnover

An entrepreneur is someone who has ideas and

out keeping aside the values and ethics of the

of 800 crores. Pear Luxe is an off-shoot of Pearl

is not afraid to take risks to implement them. In

Akbar Group.

International tours and Travels Ltd. Pearl Luxe

many ways this attitude is inbred but having said

Do you think that entrepreneurialism is

In the span of a year, we are considered at

Experiential Travel Designers work closely with

that entrepreneurship can be learnt through ex-

par with stalwarts like Thomas Cook and KUONI

travellers and specialise in customizing luxury

periences.

NO VEMBER 2013|

36

Destination Outbound

YOUR GUIDE TO

ABU DHABI Abu Dhabi is a diverse and multi-faceted destination in terms of landscape, accommodation and activity choices. The enchanting emirate of Abu Dhabi is undoubtedly the hub for a diverse range of adventure activities in the Arabian Gulf.

From beaches to desert, from mountains to oases, there’s so much to see and do.

GETTING THERE Abu Dhabi presently receives 124 weekly flights from India. Etihad Airways, the national carrier of UAE, has flights to Abu Dhabi from Mumbai (7*), New Delhi (7*), Ahmedabad (7*), Hyderabad (7*), Chennai(7*), Thiruvanantapuram (7*), Calicut (3*), Bangalore(7*), and Kochi(7*). (*Flights per week) WEATHER It has a sub-tropical, arid climate. Sunny blue skies and high temperatures can be expected most of the year. Rainfall is sporadic, falling mainly in winter (November to March).

Temperatures range from a low of around 13C (50F) on a winter's night, to a high of around 42C (118F) on a summer's day. The cooler months, November to April, are the most pleasant time to visit, when temperatures are around 24C (75F) during the day and 13C

N OVEM B ER 20 1 3|

(56F) at night.

TOURIST SPOTS Ferrari World Abu Dhabi - This Ferrari themed attraction on our entertainment destination of Yas Island is the world’s largest indoor amusement theme park and home to ‘Formula Rossa’, the world's fastest roller coaster.

Emirates Palace - A real iconic Abu Dhabi landmark, this ultra luxurious hotel blends Arabian splendour with the latest technology to create a magical and memorable experience.

Embodying the epitome of luxury, set in over 100 hectares of landscaped gardens, Emirates Palace offers the world’s most expensive one million dollar tailor made suite holiday which is sure to impress the most elitist of the elite.

Sheikh Zayed Grand Mosque - This architectural work of art is one

the world’s largest mosques, with a capacity for an astonishing 41,000 worshippers. It features 82 domes, over a 1,000 columns, 24 carat gold gilded chandeliers and the world's largest hand knotted carpet.

Abu Dhabi Corniche – The stunning UAE capital waterfront spreads across an impressive eight kilometres of manicured waterfront that includes children’s play areas, separate cycle and pedestrian pathways, cafés and restaurants, and the Corniche Beach - a lifeguarded beach park which has been awarded the coveted Blue Flag status.

Al Ain- The heritage heartland of Al Ain with its forts, renovated palaces and souqs, the expansive Al Ain Zoo and the exciting Wadi Adventure high activity waterpark where visitors can surf, white

water raft and kayak in the shadow of Jebel Hafeet, which is Abu Dhabi’s tallest peak Golf Courses- From Yas Links to Al Ghazal Golf Club to Abu Dhabi Golf Club, Abu Dhabi has a great choice of awardwinning golf courses.

Saadiyat Island- Beach holiday options on Saadiyat Island at award-winning resorts Sir Bani Yas Island and Yas Island - Close to each other these island getaways are scenic destinations with a range of adventure activities Liwa Desert- Vacations in the Liwa Desert at a range of three, four and five-star resorts including the stunning Qasr Al Sarab – Mirage Palace – which lives up to its name as it appears to rise out of some of the tallest dunes in the world.

Destination Outbound

Activities Desert camping should be right at the top of a visitor’s list. The Al Badeyah desert camp, nestled in the desert dunes of Al Khaznah, gives visitors a unique insight into UAE traditions and customs and allows them to enjoy an authentic Arabian experience under the stars.

Then there are the desert safaris and dune bashing - a set of activities enjoyed by those seeking an adrenaline rush. The vast expanse of desert that lies outside the Liwa oasis in the emirate’s Western is perfect for such off-road driving. With 300 metre dunes and long sand valleys, you'll never get bored of desert driving. You can rent a four wheel drive from Abu Dhabi, get a good map and explore the charming surroundings to your heart's content relishing stunning sunsets and luminous sunrises, though go in convoy – never venture into the desert alone!

The inherent connection between desert and camels can’t possibly go amiss.

While in Abu Dhabi, a trip to watch the spectacular sport of camel racing can be a memorable highlight. Visitors can cheer on the camels as they gallop around a specially made track, and marvel at how these seemingly ungainly creatures can reach such high speeds. Races normally take place on weekend mornings, with additional races on public holidays.

Novices and pros can try their hand at sand boarding and skiing at the Liwa Oasis on the edges of the Rub al-Khali (Empty Quarter) – the world’s largest uninterrupted sand mass. Boasting the world’s largest dunes, towering hun-

37

dreds of metres above the surrounding plains, it is appropriately termed as a sand skier’s paradise. Sand skiing enthusiasts look forward to strapping on their sand boards and sashaying down the seemingly endless red sand slopes for an exhilarating experience.

From kayaks to catamarans, from traditional dhow cruises to speedboats, Abu Dhabi's waters offer a lot to discover. Visitors can opt to kayak through beautiful lagoons, narrow channels and under the full canopy of the mangroves or book the monthly full moon tour to relish the soothing experience. You can admire the most remarkable landscapes of the Arabian Gulf shoreline while onboard Abu Dhabi’s largest 74-foot, 11m wide luxury sailing Catamaran. You can swim and snorkel in the clear turquoise waters, explore the pristine beaches and take pictures of the playful dolphins too. Thrill-seekers should definitely try a speedboat tour to experience Abu Dhabi’s stunning skyline vistas in a whole new fashion. A night tour on this thrill-per-minute ride is sure to leave you gasping for breath. Whether it's chartering boats, hiring a jet ski, embarking on fishing or diving trip, indulging in family fun activities with banana boat and donut rides, relaxing pedal boats or water skiing instruction and diving courses, Abu Dhabi offers a bevy of water adventure activities for everyone.

Ferrari World Abu Dhabi – a popular visitor stands tall with its world’s fastest roller coaster - the Formula Rossa – there are also 19 other rides promising varying degrees of fun.

The relatively recent entrant, Yas Waterworld - the aquatic Arabian adventure set in the heart of Yas Island –has no less than 43 rides, slides and attractions with five being ‘one-of-a-kind.’

Kart Racing, Shooting, Archery and a whole lot of other adventure and sports activities can be undertaken at arguably one of the world’s best international sports facilities – Al Forsan.

NO VEMBER 2013|

38

Aviation News

India’s airlines, LCC and FSC, must review their business models India’s airlines, LCC and FSC, must review their business models, maybe creating space for AirAsia, says a recent CAPA report.

last 12-18 months even the

evitable in the short term.

more flexible GDS fares in

Currently business class load

higher buckets are only mar-

factors average around 50%.

ginally higher. Overall there is

As the economy strengthens

very little difference between

in due course there will be ab-

LCC and FSC economy class

solute growth in demand for

fares.

Estimated Profitability of Indian LCCs and FSCs in 1Q14.

There is little to distinguish

is likely to represent a declin-

hybrid and premium full serv-

between LCCs and FSC econ-

ing share of the total market,

ice. While that is high on the

omy class products

agenda, at the same time the

especially as LCCs offer a high quality product.

merry-go-round of partner-

and FSCs both operate from

The shift to LCCs is expected

the same airports with new

to

All in all, a spicy cocktail.

aircraft, offering high fre-

among corporate travellers

quencies on key markets. LCC

Today FSCs are capturing

reliability, on-time perform-

some of their traffic because

increase,

particularly

shifted to an almost 100% low

ance, consistency, ground

they are pricing below cost,

fares market

product and cabin crew serv-

but this is not sustainable. As

ice standards, particularly on

and when FSCs increase their

ers (LCCs) have a domestic

IndiGo, are comparable with

fares to reflect their cost base

market share of 63%, passen-

or even better than FSCs.

and charge a premium above

While India's low cost carri-

gers flying on full service air-

Baggage allowance on dis-

LCCs, which at some point

lines (Air India and Jet

count fares is the same on all

will become necessary, we can

Airways) pay close to LCC

carriers.

expect to see passengers in-

fares in economy class. As a

As a result, from the Indian

creasingly shifting to low cost.

result India is virtually a 100%

passenger’s perspective there

LCCs will also continue to

The structure of India’s air-

low fares market. As, in real-

is little to distinguish between

grow their share in part be-

line market is expected to

ity, the operating environment

an LCC and an FSC in econ-

cause most of the fleet expan-

change significantly in com-

makes it very difficult to be

omy class, other than the fact

sion is occurring in this

ing months as carriers revisit

genuinely low cost this poses

that the latter offers a compli-

segment. In the second half of

their business models in

a significant challenge to in-

mentary onboard meal, but

FY14 LCCs are expected to in-

order to restore industry via-

dustry viability.

this too is being rationalised.

duct an additional 20 aircraft

bility. Nearly two thirds of the

In 1Q14 the average fares

And as a larger proportion of

on domestic routes, whereas

seats flying on domestic

for LCCs IndiGo and GoAir

seats are being sold in lower

little or no additional fleet de-

routes are on LCCs, one of the

were in the range of INR5000-

fare buckets even the accu-

ployment is likely by Air India

highest proportions in the

5200, with SpiceJet close to

mulation of frequent flyer

on domestic sectors.

world.

N OVEM B ER 20 1 3|

In the Indian market LCCs

ships is starting to accelerate.

India’s domestic aviation has

source: CaPa Estimates and airline quarterly reports in the case of Jet airways and spiceJet

full service operations but this

ranging from ultra-low cost to

INR5000. Jet Airways’ aver-

points has diminished on

In this highly competitive

age fare was INR5632, but

FSCs.

system the six scheduled air-

this includes the contribution

Air India and Jet Airways

Scheduled

Deliveries

of

Narrow body Aircraft (do-

lines have largely converged

of the premium cabin, sug-

continue to offer a premium

mestic and international) to

in terms of pricing and prod-

gesting that its average econ-

cabin but the business case

Indian LCCs and FSCs to

uct. But given their signifi-

omy class fare was closer to

for such an offering is limited

2020

cantly

cost

that of the LCCs. GoAir in fact

to certain key routes, such as

New aircraft scheduled for

structures, this situation is

had some of the highest fares

the Delhi-Mumbai-Bangalore

induction by Jet Airways are

different

unsustainable for some, while

in the market in 1Q14, while

corridors and that too prima-

mostly to be used for replace-

presenting opportunities for

the regulator also identified a

rily during peak hours. In

ment; however Jet's current

others.

number of routes where FSC

light of the weak economic

modest expansion strategy

Over time the competing air-

fares were below LCCs. The

conditions, which are likely to

could change following the

lines will inevitably attempt to

margin between FSC internet-

continue for the next 12-18

formalisation of the partnership with Etihad.

carve out more clearly differ-

only and LCC fares has nar-

month, a negative impact on

entiated market propositions,

rowed significantly, but in the

business class traffic is in-

Furthermore, the conver-

Aviation News

than LCCs, have chosen to

Estimated Profitability of Indian LCCs and FSCs in 1Q14.

compete by matching fares rather than reducing costs.

And their load factors remain

39

lost USD200-225 million in

Domestic Passenger Load Factors in 1Q14 Carrier

Load Factor

Air India*

71.4%

below those of LCCs. Although the impact of lower loads in business class and on regional aircraft may account

Jet Airways# 71.7% JetKonnect

73.5%

tial is significant.

SpiceJet^

76.5%

A majority of Air India’s ac-

GoAir

80.5%

IndiGo

84.9%

for some of this, the differen-

tive domestic fleet consists of A319s. The single class configured versions have just 144

source: CaPa - Centre for aviation, DgCa

seats compared with the 180189 seats on the narrow bodsource: CaPa Fleets

1Q14 compared with an esti-

ies operated by the LCCs. If

mated profit of USD60 million

Air India was operating larger

for the LCCs. All three inde-

2013.

aircraft it is possible that

pendent LCCs were profitable

ucts in India has resulted in a

LCCs are best-positioned to

given its current commercial

during the quarter.

growing acceptance of low

utilise this expanded airport

structure its load factors would be lower still.

i n gence of LCC and FSC prod-

cost carriers, even among cor-

capacity. We expect to see

porate travellers. Mumbai, the

particularly strong growth in

largest corporate market, was

LCC market shares on intra-

Estimated Profitability of Indian LCCs and FSCs in

* Air India load factors are for

1Q14

until recently an exception to

metro routes.

economy and business class

Given the results the current

this as Jet Airways had a very

With 50% higher costs than

combined. CAPA estimates

domestic operating model for

strong and long-established

LCCs and similar fares, FSCs

that the economy class load

full service carriers in India

position at this slot-con-

must restructure to restore

factor is 1.0-1.5 ppts higher

appears to be broken. That is

strained airport.

domestic viability

than the overall reported fig-

not to say that all LCCs are

Jet Airways and Jet Konnect

As long as Air India and Jet

ure.

turning in stellar returns,

continue to have the largest

Airways continue to operate

# Jet Airways load factors

some of them it has to be said

share of capacity at Mumbai

with a full service cost struc-

are for economy and business

are also struggling in the cur-

(30.4% compared with their

ture but offer LCC fares, their

class combined. CAPA esti-

rent challenging environment,

all-India share of 23.9%), but

domestic operations will con-

mates that the economy class

but relative to FSCs they are

during the last 12 months In-

tinue to lose money. Compar-

load factor is 0.5-1.0 ppts

performing much better.

diGo has overtaken Jet Air-

ing the two listed carriers in

higher than the overall re-

India’s full service carriers

ways as the largest single

1Q14, SpiceJet’s CASK was

ported figure. Data is for nar-

lack a clear strategy for their

domestic carrier.

INR3.62 (the other LCCs are

row

domestic business models

The rise of LCCs at Mumbai

estimated to be in the range of

aircraft combined, however

was facilitated by Kingfisher’s

INR3.6-3.7) while Jet’s was

the narrow body loads may be

ways has a clear domestic

exit which released some

INR5.44. By Sep-13 costs are

slightly higher than the aver-

strategy and both of them

body

and

regional

Neither Air India nor Jet Air-

slots. Capacity will be further

estimated to have increased

age reported.

have been reluctant to deci-

increased with the opening of

to INR4.30 and INR6.50 re-

^ SpiceJet data is for narrow

sively move away from their

the new Terminal 2 towards

spectively,

body and regional aircraft

legacy model. Jet confused

and

perhaps

the end of 2013. The con-

higher, as a result of the im-

combined, however the nar-

the market with a half-

gested Bangalore airport will

pact of the depreciation of the

row body loads may be

hearted approach to low cost

also see the completion of the

Rupee and higher fuel prices.

slightly higher than the aver-

in which the carrier operated

extension to Terminal 1 com-

The market is characterised

age reported.

two LCC brands, with an un-

pleted later this year, and new,

by a situation in which FSCs,

This state of affairs is clearly

clear and changing passenger

modern terminals opened at

which have a cost structure

reflected in the financials.

proposition.

Chennai and Kolkata earlier

that is around 50% higher

CAPA estimates that FSCs

Air India has hesitated to in-

NO VEMBER 2013|

40

Aviation News

troduce a domestic low cost

Jet will be forced to follow

more

business

and there may be a subtle

subsidiary for fear of canni-

their lead, and given their cur-

model.

shift towards looking at how

balising itself and due to con-

rent cost structures will con-

That is not as easy as it

domestic operations can sup-

cerns about being able to

tinue to bleed.

sounds. Changing the busi-

port international services,

achieve the labour productiv-

FSCs must hybridise to bring

ness model without a change

rather than focusing on their

ity levels required of an LCC.

their cost structures closer to

in culture cannot deliver the

standalone viability.

However, many legacy carri-

that of the LCCs

results required. And cultural

There may be a segment of

ers - particularly in high

Hybridisation in the Indian

change is a huge challenge,

the market that would be will-

growth Asia - have increas-

context will therefore necessi-

where the new approach must

ing to pay the fares required

ingly come to the conclusion

tate that Air India and Jet in-

first be embraced by the pro-

to sustain such an operation

that it is better to risk self-

creasingly adopt elements of

moter.

but the key question is how

cannibalisation than allow

a low cost airline business

Jet Airways is reportedly con-

large is it? Analysis of the

your competitor to do it to

model in order to establish a

sidering becoming a premium

market in recent times would

you.

more competitive cost struc-

carrier, among several op-

suggest that there is unlikely

Air India continues to be able

ture, while striving to achieve

tions

to be sufficient demand for a

to survive because it faces

a yield differential in order to

Jet’s domestic cost structure

two

less commercial accountabil-

drive profitability.

is unsustainable given the

across the entire network. Jet

ity...

Higher fares relative to LCCs

yield environment in the mar-

Airways' history is as a full

Air India has also struggled to

would be achieved by offering

ket...

service carrier. The challenge

From the Indian passenger’s perspective there is little to distinguish between an LCC and an FSC in economy class.

“

N OVEM B ER 20 1 3|

efficient

class

configuration

Jet’s domestic cost structure

is to avoid reverting to this

is unsustainable given the

simply because this is what it

yield environment in the mar-

knows best and because it is

ket. As noted the most obvi-

easier than restructuring. The

ous response to this would be

market has changed in the

achieve a competitive cost

services such as premium

to rationalise its cost struc-

twenty years since Jet Air-

base because 60% of its active

cabins, through check-in, in-

ture while continuing to offer

ways first launched and the

domestic fleet consists of

terline capability, code shar-

a product that justifies a fare

airline must be certain that a

A319s with a higher unit cost

ing and GDS distribution

premium.

business case exists should it

than the larger A320 and 737

which are important for both

This might involve a distribu-

go down this path.

aircraft operated by its com-

the corporate and offshore

tion strategy for example

There is also the risk of pas-

petitors. Nevertheless Air

markets and which have the

where the carrier may look at

sengers becoming confused as

India continues to be able to

potential to generate a yield

a two-tier approach, encour-

a result of changes to the

survive because it faces less

premium. But in order to be

aging direct online sales

product, unless they are well-

commercial

profitable they must reduce

where possible, but making a

communicated, as Kingfisher

accountability.

Being under less pressure to

their cost base to be closer to

certain proportion of higher

found with the frequent revi-

change, status quo is the most

the LCCs.

yielding inventory available

sions to its business model

likely outcome - which ulti-

The time may now be right for

on GDS. But Jet is reportedly

from hybrid to premium to low

mately will hurt the carrier as

Indian FSCs to introduce

also evaluating a contrary

cost and back to premium. Jet

it fails to keep pace with the

more modest and smaller

strategy amongst several op-

Airways has already experi-

changing market realities.

business class cabins, or even

tions under consideration.

enced this when it operated

Kingfisher failed in part be-

premium economy, rather

This would involve differenti-

two subsidiary brands and

cause it was forced to com-

than the relatively luxurious

ating itself by moving in the

pursued a ‘swing capacity’

pete with LCCs while saddled

products currently on offer on

opposite direction - towards a

strategy, regularly reconfigur-

with a high cost structure.

short

premium full service position,

ing aircraft and transferring

domestic

sectors.

With LCCs continuing to ex-

Changes to the product will

offering a product more

routes between full service

pand aggressively and grow

not be easy and will need to

closely aligned with its inter-

and low cost in response to

their market share, they will

be supported by significant in-

national operations. Jet Air-

market conditions. The strong

increasingly set the pricing

vestment in IT, branding and

ways

more

likelihood is that a premium

levels in the market - they

repositioning, as well as pos-

focused on overseas expan-

domestic product would incur

has

become

have the scale, network and

sibly new management that is

sion opportunities in light of

regular losses that would need

product to do so. Air India and

better attuned to a leaner,

the partnership with Etihad

to be funded.

by TNH DESK

42

Aviation News

Passenger Demand Growth Stays Strong: IATA IATA’s global passenger traffic results for August shows a strengthening of the healthy demand trend of the last few months.

The

International

Air

discipline saw load factors

Transport Association (IATA)

match the previous record

has announced the global pas-

high of 83.4%. The solid per-

senger traffic results for Au-

formance was also supported

gust showing a strengthening

by a stabilization of emerging

of the healthy demand trend

market weakness and re-

of the last few months. Total

newed confidence in Europe

revenue passenger kilometers

and North America. Trading

(RPKs) rose 6.8% compared

conditions are still tough with

to August2012. Capacity in-

high oil prices, stiff competi-

creases over the year-ago pe-

tion and regulatory hurdles.

riod

demand

But demand growth remains a

at5.6%.This pushed the load

lagged

bright spot with most indica-

factor to match the record

tions pointing towards an ac-

high of83.4% set in July 2011.

celeration

in

the

fourth

“August was a positive

quarter,” said Tony Tyler,

month for passenger travel.

IATA’s Director General and

Strong demand and capacity

CEO.

Key points: Worldwide airline shares fell 6% in August, underperforming the market as crude oil and jet fuel prices rise; But airline share prices are still up on a year ago in the US and Europe, reflecting better financial performance, while the opposite is true for Asia Pacific; Q2 financial results show solid improvement in profits in the US and Europe, but a decline in Asia Pacific; Jet fuel prices reached $130/bbl in August as geopolitical developments raise concerns over supply disruptions; Air freight markets continue to improve modestly as downward pressure from advanced economies eases; Air passenger growth remains solid, up 5% in July, supported largely by performance in emerging markets; Capacity continues to expand, but at a moderated rate as growth in new aircraft deliveries slows; Passenger load factors remain high despite a slip in July, and air freight loads stabilized but at low levels; Passenger yields have stabilized in local currency terms and remain close to year ago levels.

N OVEM B ER 20 1 3|

Aviation News

43

10.8% which pushed up load factor3.1 percentage points to 82.0%. The strong demand trend is expected to continue,

with

August

data

showing solid progress in non-oil producing sectors in countries such as Saudi Arabia and the United Arab Emirates.

Latin American airlines posted a demand rise of9.8% in August, year-over-year. Although Brazil continues to face deteriorating business confidence, Colombia, Peru and Chile, for example, are expanding and the region is also enjoying strong export activity, well above the global trend. Capacity rose 7.6% and load factor climbed 1.6 International Passenger Markets

rose 1.7 percentage points to

in capacity meant that load

for tens of thousands of pass-

81.6%.

factor climbed one percent-

port and visa applications.

percentage points to 80.8%.

African airlines’ traffic

European carriers’ inter-

age point to 88.1%, the high-

Middle East carriers had

climbed 5.4%compared to

August international pas-

national traffic climbed 5.4%

est for any region.Looking

the strongest year-over-year

August while capacity rose

senger demand was up 7.5%

in August compared to the

ahead, the US Government

traffic growthat 15.1%.The

6.5%, resulting in a 0.7per-

compared to the year-ago pe-

year-ago period, on a 3.7%

shutdown is not expected to

result was positively biased

centage point dip in load fac-

riod. Capacity rose 5.6%ver-

rise in capacity, pushing load

impact airline operations but

from the timing of Ramadan,

tor to 70.9%. Africa was the

sus August 2012 and load

factor up 1.4 percentage

could dampen demand. The

which occurred a month ear-

only region to see a decline

factor climbed 1.5 percent-

points to 86.4%. Modest eco-

27-day shutdown in 1996, for

lier (in July) in 2013. Capac-

in the load factor.

age points to 84.0%. All re-

nomic improvements and ris-

example, resulted in delays

ity expansion was held to

gions

recorded

ing consumer confidence are

year-over-year increases in

supporting the growth in de-

demand.

Asia-Pacific

mand. Business confidence is carriers

also strengthening with in-

recorded an increase of 8.6%

creased manufacturing and

compared to August2012, the

export activity.

strongest

by TNH DESK

performance

North American airlines

among the three biggest re-

saw demand rise 5.1%over a

gions. Market indicators for

year ago, the slowest growth

emerging regional markets

for any region but still close

have been weak. But down-

to double the year-to-date in-

ward pressure on growth ap-

crease of 2.7%. This is con-

pears to have eased, at least

sistent with indicators of a

with respect to China, where

more supportive business en-

latest indicators show an im-

vironment, although manu-

provement in new export or-

facturing activity remains

ders. With capacity up 6.3%

below the average seen at

over August 2012, load factor

the start of 2013.A4.0% rise

NO VEMBER 2013|

Hospitality News

44

Clarks Inn emerges as one of India’s fastest growing hotel chains

tion of 10 new hotels to its portfolio and another 8-9 proper-

of leadership in several mar-

Clarks Inn also boasts of a

kets including Delhi NCR, Ut-

at

strong development pipeline

tarakhand and Karnataka and

Allahabad, Jaipur, Agra and

and has signed 10 new proper-

is fast expanding its footprints

ties,

The Group continues aggressive expansion with new properties slated to open doors at Agra, Jaipur, Allahabad and Mathura within a month.

(Including

hotels

Mathura, all slated to open

ties in 2013 so far and expects

in other parts of the country,”

doors in about a month) that

to sign few more before the end

said S N Srivastava, President

will open this year, Clarks Inn

of the year. It now has 25 prop-

& Co-founder, Clarks Inn Group

is looking at a portfolio of about

erties in the development

of Hotels.

28 operational properties by

pipeline. The company is look-

the year end.

For close to 70 years, Clarks

ing at closing the year with

brand has offered business and

larks Inn Group of Ho-

The hotel company today

more than 50 properties in its

leisure travellers the finest in

C

tels continues to build

boasts of a strong footprint

portfolio including those in the

accommodations,

its lead as one of the

across India including in the

pipeline.

amenities and values. Continu-

largest and fastest growing

key gateway cities like Delhi,

hotel chains in India in the mid-

Gurgaon, Ghaziabad, Pune,

has today emerged as one of

bled Clarks’ hospitality, Clarks

scale-budget segment in line

Bengaluru, Goa, Amritsar, Luc-

the most admired hotel man-

Inn Group of Hotels (Estab-

with

S N Srivastava President & Co-founder, Clarks Inn Group of Hotels

Jaipur, Jim Corbett etc.

its

ambitious

“Clarks Inn Group of Hotels

services,

ing the same tradition of the fa-

future

know, Allahabad, Jaipur and

agement companies in India.

lished by the promoters of

growth plan and a target port-

Agra. Besides, it has also for-

We have rapidly advanced as a

Clarks Group of Hotels in

folio of 100 hotels by 2015. The

ayed in several tier III cities like

leading

service

2005), as a hotel management

hotel company is now also eye-

Alwar, Dehradun, Hubli, Harid-

provider in a very short span of

company, is dedicated to con-

ing bigger inventory hotel in

war, Haldwani, Deogarh and

time and have a portfolio of 23

tinuing this tradition of provid-

order to cater to wider segment

Moradabad. The hotel is also

properties all over the country

ing

of hotel guests.

eyeing to strengthen its pres-

at the moment. The company

experiences across its brands

After witnessing a robust

ence in leisure destinations and

has developed an enviable

and network of hotels all over

growth in 2012 with the addi-

now has properties at Agra,

goodwill and enjoys a position

the country.

properties in India to choose

appreciate superior locations

from and visit.”

and better quality resorts

V Resorts aims 100 properties in next 5 years

hospitality

Speaking about focused

exceptional

guest

by TNH DESK

that we make available.”

areas for expansion, Dayal

V Resorts key objectives

V Resorts, a limited service resort chain located at offbeat destinations, aims to haveo u r new 100 properties in India by 2018.

said, “Our focus so far has

are to create India’s first

been the charming unusual

chain of offbeat resorts with

locations in the hills and

the purest holiday experience

r e -

forests, but with the advent of

for our customers. To provide

hrowing light on his

sort, Fort Auwa we are

Fort Auwa we are now moving

aesthetic and peaceful re-

chain’s expansion plans

spreading our wings and mov-

into the desert segment and

treats and make the holiday

o

T

f

and strategy, Vaibhav Dayal,

ing to the desert, to a quaint

later God willing we will move

experience excellent for the

Co founder, V Resorts, “Our

district named Pali, just 35 km

to

fascinating

discerning traveler from our

expansion plan hinges upon

from Jodhpur, a near perfect Vaibhav Dayal

beaches in India.” He further

country and make our resorts

creating more resorts with a

historical destination,” said

said, “Our focal point has

a perfect destination for visi-

unique character for our cus-

Dayal.

been the north but India is a

tors from abroad.

Co founder, V Resorts

Resorts will be creating suffi-

the

many

tomers who wish to escape

Another property V Re-

cient such resorts/cottages in

great country and has scores

As regards the USP of V

from our ‘pressure cooker’

sorts is coming up is at Rajaji

the North and will then repli-

of avenues which can only be

Resorts, Dayal said, “We con-

cities into the striking and un-

National Park near Haridwar

cate the same strategy in

discovered by someone ad-

centrate on the basics; amaz-

touched parts of India.”

and Rishikesh. This would a

other parts of the country,”

venturous as V, traditional

ing views, comfortable living,

beautiful brand new resort

said Dayal. He added, “We are

hospitality sector with their

good courteous and helpful

Dayal said that V Resorts is India’s first limited service

with an amazing wildlife and

very optimistic that we will

blinkers are not likely to trek

staff, simple yet delicious

chain of resorts located at off-

offbeat experience. “V resorts

continue growing. Hopefully

down this road. We concen-

food and unique engaging ac-

beat destinations. “Most of

aims to create for the percep-

by the end of five years the

trate mainly on customers lo-

tivities to make our patrons

our properties are located in

tive traveler the happiest and

astute traveler will have a

cated in metros as we feel

remember us and visit us

the hills and with the advent

purest holiday experience. V

choice of a 100 V Resorts’

that they love to travel and

again.”

NO VE M BE R 2 0 13 |

by TNH DESK

Hospitality News

46

Novotel launches its first resort in India Accor has launched its first resort in India under its mid-scale Novotel brand in Goa: Novotel Goa Shrem Resort

Spa Service, outdoor swim-

meeting facilities are designed

ming pool and an In Balance

to provide efficiency and com-

Gym.

fort. The Ballroom consists of a pre function area which

Guestrooms and Suites The guestrooms and suites

makes it ideal for larger conferences and social gatherings.

at Novotel Goa Shrem Resort

The Ballroom can be divided

are designed keeping in mind

into two sections and provides

the comfort of the entire family.

260 square meters of banquet

All the rooms are made to oc-

space and 185 square meters

cupy upto two adults and two

of pre function foyer area

children while the suites are

along with an outdoor area

large and well designed for un-

combination. Business trav-

forgettable family moments.

ellers can also opt for cus-

Spending time with family be-

tomised menu options and

comes even better as you un-

theme breaks making sure

wind with your loved ones on

that business meetings are

the balcony with a scenic view

successful and winning. The

of the beach. The resort also

property

allows you to personalise your

square ft of lawn space for

stay by joining the Le Club

weddings.

also

has

20,000

Loyalty Program.

Restaurant and Bars Meetings and Event Spaces

Guests can choose from

Novotel Goa Shrem Resort

three food and beverage out-

promises to make your meet-

lets – The Square, The Deli

ings successful by introducing

and the Bar and The Swim Up

ovotel a name syn-

class amenities or just soak in

destinations by both Indians

you to a world of work where

Bar.

onymous with style

the sea view as they relax at

as

innovation meets technology.

The Square is a signature

N

and luxury finally

launches its first resort prop-

well

as

International

Novotel’s stylish rooms and

tourists and we are here to de-

The Hotel with its expertise in

all day dining restaurant that

suites.

liver a holistic experience to

organizing meetings will take

serves global cuisine and re-

erty in India. North Goa now

Speaking on the occasion,

our guests comprising of excel-

care of your personal require-

gional specialities. The elabo-

becomes the address to Novo-

Lokesh Sabharwal, VP, Devel-

lent F&B options, Spa experi-

ments as our teams work to-

rate menu focuses on Asian

tel Goa Shrem Resort. Located

opment, Accor, India, Nepal,

ence and lots of fun activities

gether to ensure that business

and European specialities as

at a walking distance from

Bangladesh and Sri Lanka

for the children. Keeping in

meetings are a success. De-

the 24 hour diner will dish out

Candolim beach and about 45

said, “Accor is a growing brand

mind the interest of the entire

signed in contemporary design

freshly prepared meals cooked

with ergonomic furniture, the

in front of you.

minutes from the airport, the

and with the launch of Novotel

family, we look forward to pro-

epicentre of Goa’s happening

Goa Shrem Resort we have en-

viding our guests a relaxed

beaches, nightlife, flea markets

tered leisure hospitality space

and heartfelt family experi-

and cafes now has its own

in India. We have found the

ence!”

favourite resort as well.

right partner in Shrem and are

The property has 3 food

Novotel Goa Shrem Resort

looking forward to a rewarding

and beverage outlets named

promises to deliver an exclu-

relationship with the launch of

The Square, the all-day dining

sive experience of interna-

this property.”

restaurant that serves global

tional hospitality with the right

“We are proud to announce

cuisines and regional speciali-

balance of luxury, family spirit

the opening of the first Novotel

ties; Deli and the Bar, which of-

and well-being. Each room of

Resort property in the coun-

fers freshly baked goodies; and

this property offers the scenic

try.” said Manish Dayya, Gen-

the Swim up bar which is a

beauty of Goa which can be ex-

eral Manager, Novotel Goa

sunken bar that serves health

perienced from the balconies.

Shrem Resort. “Goa is one of

drinks and sea food grills.

Guests can indulge in world

the most sought after tourist

Other leisure facilities include

N OVEM B ER 20 1 3|

by TNH DESK

Hospitality News

47

The Oberoi Group unveils special

‘Winter Offers’ in Ahmedabad

The Oberoi Group has launched recently its special ‘Winter Offers’ in Ahmedabad at a session of 130 tour operators from across Gujarat.

T

he launch event was

fers a glimpse of colonial his-

breathtaking natural beauty.

billiards room, children’s ac-

The offer includes daily

The tranquil location in the

tivity centre and many oppor-

breakfast, cocktail hour every

midst of cedar and pine trees

tunities for nature walks,

evening from 6 pm to 7 pm

makes the resort an ideal

make this resort ideal for a

with select wines, spirits and

base to experience the mag-

family holiday. The offer in-

beer, 20% savings on spa ther-

preceded by a train-

tory. This offer includes ac-

nificence of the Himalayas.

cludes: accommodation in a

apies, and additional room for

ing session for tour

commodation in a Premier

The offer includes accommo-

deluxe room, daily breakfast,

two children (up to 12 years of

operators from across Gu-

Garden View Room, daily

dation in a Premier Garden

15% saving on spa therapies,

age) at 50% of the offer price.

jarat. The training session

breakfast, one rafting trip (1

View Room, daily Breakfast

two

was conducted by Sanjay Rai,

hour Quick Silver) - including

and 15% savings on spa ther-

Shimla railway station. Spe-

tween 1st and 14th October,

Executive

Vice

way

transfers

from

Special Offer:

Stay be-

President,

picnic hamper and trans-

apies and special offer for

cial Offer is available for

2013 and receive the third

Sales, The Oberoi Group and

portation, one mountain bik-

guests travelling with chil-

guests travelling with chil-

night complimentary on book-

Hemant Mediratta, Vice Pres-

ing

hours)

dren. Complimentary addi-

dren, which includes compli-

ing two consecutive paid

ident,

accompanied by a mountain

tional room for two children

mentary additional room for

nights, at The Oberoi Rajvilas,

biking ride OR a guided na-

between 10 and 17 years of

two children, up to 12 years of

Jaipur

ture trail (2 hours) in the

age is also included. Valid

age. Valid from 1st October to

Vanyavilas, Ranthambhore.

sanctuary forest, one archery

from 1st October to 27th De-

27th December, 2013, the offer

Sales,

The

Oberoi

Group.

Winters of Wonders

trip

(2

and

The

Oberoi

Valid from 1st October to

Himalayan Adventure at

session for 30 minutes, and

cember, 2013, the offer is

is priced at `9,750 per night

20th December, 2013, the offer

Wildflower Hall, Shimla in the

daily group yoga and medita-

priced at `13,500 on single oc-

on Single occupancy and `

is priced at `34,500 at The

Himalayas – An Oberoi Re-

tion sessions. The offer is

cupancy and `14,500 on dou-

10,750 per night on double oc-

Oberoi Rajvilas, Jaipur; `

sort: Guests can discover the

priced at `17,000 per night on

ble occupancy.

cupancy.

secrets of Sutlej River as they

single occupancy and `18,500

raft through the magnificent

on double occupancy.

canyons, fields, hamlets and pristine river beaches. They

Himalayan

Himalayan Vacations: The

Vacations:

35,500 at The Oberoi Udaivilas, Udaipur; Rs. 38,500 at

Oberoi Cecil, Shimla

Wildflower Hall, Shimla in the

Located at the quiet end of

Unforgettable Holidays ‘Unforgettable Holidays’ offers a unique opportunity to

The Oberoi Amarvilas, Agra; and `39,500 at The Oberoi Vanyavilas,

Ranthambhore

can bicycle through the pic-

Himalayas – An Oberoi Re-

the mall, The Oberoi Cecil is a

relax and rejuvenate in some

per night on double occu-

turesque paths of the forest

sort: Wildflower Hall, Shimla

haven of luxury and comfort.

of the best hotels in the world.

pancy.

whose majestic trees have

in the Hiamlayas – An Oberoi

Built

beautiful

Tranquil surroundings, ele-

Enjoy the third night com-

stood undisturbed for cen-

Resort, is set amidst ever-

atrium, the elegantly ap-

gant interiors and beautifully

plimentary on booking two

turies. Go on a challenging

green forests and surrounded

pointed rooms evoke memo-

landscaped gardens with re-

nights onboard The Oberoi

walk, stroll along woodland

by snow capped mountains,

ries of an era gone by. An

flection pools create a sooth-

Motor Vessel Vrinda, Kerala.

lanes or take a route that of-

presenting

indoor swimming pool, spa,

ing and intimate ambience.

a

picture

of

around

a

by TNH DESK

NO VEMBER 2013|

Hospitality News

48

IHG opens Crowne Plaza Greater Noida The new hotel of InterContinental Hotels Group (IHG) becomes the sixth member of the group under the growing Crowne Plaza brand in India. nterContinental

ues are ideal for conferences,

cuisine restaurant and Con-

well-equipped gymnasium and

meetings, and special occa-

neXions, a bar with an impres-

an outdoor pool complete with

sions accommodating up to

sively stocked wine cellar and

individual whirlpools.

Hotels

the Buddh International Race

Group recently announced

Circuit and India Expo Centre.

the opening of Crowne

The hotel offers a range of fa-

Plaza Greater Noida in India’s

cilities to suit travellers on

1500 guests.

rare malt collection. Guests

Speaking on the occasion

Delhi (NCR) region. The hotel

business, transit or leisure

Guests can look forward to

can also indulge at Mosaic Pas-

GreeshBindra, General Man-

is the newest addition to IHG’s

with five different food and

an array of distinct dining ex-

try Lounge or unwind at Bel-

ager, Crowne Plaza Greater

growing portfolio in India and

beverage outlets to choose

periences at its food and bev-

gian Beer Café, a specialty

Noida said, “It is a momentous

is the sixth Crowne Plaza hotel

from and more than 1000sqm

erage

beer bar.

occasion for us today. We are

in the country.

of event space in total.

I

The 398-room hotel is located in an upcoming commer-

Crowne

Plaza

outlets

including:

For relaxation and rejuve-

delighted to bring a world-

open

nation the hotel offers Sohum

class hotel to Greater Noida

kitchen; Chao Bella, anItalian

Spa with five sunlit indoor

that aims to offer an interna-

Mosaic, the all-day dining Greater

Noida boasts of 332 rooms, 49

restaurant

with

an

the

service apartments and 17

and Chinesespecialty restau-

treatment rooms and outdoor

tional experience while reflect-

Noida-Agra Yamuna Express-

suites. Its expansive and ver-

rant; Spice Art, a contempo-

options that specialise in Euro-

ing the preferences of the local

way, a few minutes away from

satile indoor and outdoor ven-

rary North-Western frontier

pean and Asian therapies, a

community.

cial

hub,

just

off

by TNH DESK

ITC Hotels announced ‘WelcomHotel Bella Vista, Panchkula-Chandigarh’ WelcomHotel Bella Vista, Panchkula-Chandigarh’ is a 49-room boutique hotel under the WelcomHotel brand of ITC Hotels for five- star segment.

ITC Hotels has further expanded its bouquet of pre-

ness districts.

‘WelcomHotel Bella Vista,

The hotel’s Europe-in-

Panchkula-Chandigarh’,

is

mium hotels with the opening

spired

of the ‘WelcomHotel Bella

blends indoor and outdoor

Vista, Panchkula- Chandi-

spaces that offer tranquillity

The hotel’s 49 elegantly

garh’. The new 49-room bou-

in the midst of a bustling city

appointed rooms and suites,

dining by the poolside and

comHotel Raviz, Kollam’ &

tique hotel will be managed

environment. The rooms and

each with a private swim-

Brio, the bar, offers a range of

‘WelcomHotel Raviz, Kadavu’

by ITC Hotels under the

suites

spectacular

ming pool, are equipped with

fine wines and spirits.

in Kerala and 2 Fortune ho-

chain’s ‘WelcomHotel’ brand.

mountain views with facili-

a range of modern facilities,

As part of its expansion

tels in Dubai. Also on the

Located in the heart of the

ties and services designed to

designed to provide space

drive, ITC Hotels recently

anvil are an ITC super-pre-

tri-city

of

design

offer

philosophy

committed to creating new benchmarks in hospitality.

Chandigarh,

cater to the needs of both,

and comfort to the discerning

added several managed ho-

mium luxury hotel in Maha-

Panchkula and Mohali, the

business and leisure trav-

traveller. The hotel also has 2

tels under its WelcomHotel

balipuram, a WelcomHotel in

hotel is just 10 kms from the

ellers. Exemplifying the Wel-

signature food & beverage of-

and Fortune brand portfolio,

Jodhpur and Patna and more

Chandigarh airport and eas-

comHotel brand promise of

ferings. Serenade, an all-day

including

ily accessible from the busi-

efficiency and warmth, the

restaurant includes Al fresco

Dwarka, New Delhi’, ‘Wel-

N OVEM B ER 20 1 3|

‘WelcomHotel

than 30 hotels under the Fortune brand.

by TNH DESK

Hospitality News

(L to R) – Sharmila Nicollet – Ace Golfer, Don Cleary, COO, Asia Pacific, Marriott International, Ashish Jakhanwala, MD & CEO, SAMHI Hotels, Ms. Shruti Buckley – VP & Global Brand Manager, Fairfield Inn & Suites, Marriott International Inc, Rajeev Menon, AVP, South Asia for Marriott International Inc, Pranay Verdia – GM, Fairfield by Marriott, Bengaluru Rajajinagar

(L to R) Rajeev Menon, AVP, South Asia for Marriott International Inc, Don Cleary- COO, Asia Pacific, Marriott International, Pranay Verdia – GM, Fairfield by Marriott, Bengaluru Rajajinagar, Ashish Jakhanwala - MD & CEO, SAMHI Hotels Pvt. Ltd., Shruti Buckley – VP & Global Brand Manager, Fairfield Inn & Suites, Marriott International Inc, Navjit Ahluwalia - SVP, Hotel Development- Marriott International Inc, at the launch of Fairfield by Marriott, Bengaluru Rajajinagar

Marriott brings Fairfield to Asia, opens Fairfield in Bengaluru Marriott International in association with Samhi Hotels introduced Fairfield brand to Asia by opening Fairfield Bengaluru Rajajinagar. nown as an

national

established

brands.

K

moderate

tier

leader in the

Talking at the opening,

moderate tier

Don Cleary, Marriott Interna-

49

field development is an inte-

and Asia to better understand

restaurant which will serve au-

gral part of SAMHI’s strategy

guests’ preferences around the

thentic Indian cuisine along

as it allows us to capture the

guest rooms, public spaces

with Western menu options,

fastest growing market seg-

and food and beverage offer-

featuring both buffet and à la

ments. We are confident that

ings. The Fairfield product in

carte options. In addition the

the combination of a winning

Asia is a direct result of the re-

hotel has a functional lobby

product, power of the brand

search, ensuring we deliver a

with a bar lounge and 24/7

and Marriott’s operating ca-

product that is truly designed

Market for drinks and snacks;

pabilities will establish Fair-

for the value-seeking Asian

ample banquet and meeting

field

a

business traveler and is differ-

room space with modern tech-

by

Marriott

as

preferred choice for con-

entiated from the competition.”

nology, a well-equipped busi-

sumers in India. We are ex-

Fairfield Bengaluru Rajaji-

ness centre as well as a fitness

cited to grow the Fairfield

nagar offers 148 rooms and

network in partnership with

Kava,

a

center and a rooftop pool.

three-meal-a-day

by TNH DESK

Marriott.”

segment,

tional’s COO in Asia said:

Introduced in 1987, Fair-

Fairmont brand offers guests

“The timing is right and the

field is Marriott’s solution for

a productive stay with well-

market is primed for a brand

affordability, quality and inno-

designed rooms and consis-

like Fairfield. The brand has a

vation in its segment. Marriott

tent and reliable service at an

long history in service and of-

is committed to making the

Marriott holds Global Sales Mission 2013 Marriott International

exceptional value. Fairmont

fers innovative design at an

Fairfield brand the preferred

recently

the

nent, Marriott International

meets demand for high quality

affordable price, which com-

lodging option for travelers in

‘India Global Sales Mission

said: "This mission provides

moderate-tier sector in Asia

bined gives us a huge strate-

the moderate tier, as well as a

– 2013’ in Mumbai, Banga-

customers with a great op-

Considered a growth engine for the company’s expan-

gic

advantage

in

many

markets across the region.”

conducted

Sales, India & Sub Conti-

strong development opportu-

lore and New Delhi, respec-

portunity to showcase our

nity for owners and fran-

tively.

The sales mission

brands and be the first to

sion in Asia with 12 hotels

“As we see millions more

chisees. “We couldn’t be more

offered its partners the op-

hear of our new and excit-

signed in India and additional

people entering the middle

excited to bring our unique

portunity to consolidate

ing hotels and destinations

properties signed in Nepal

classes across India and Asia,

Fairfield experience into Asia.

their business planning and

globally. It gives customers

and Indonesia, Fairfield rep-

the Fairfield product repre-

Fairfield sets the standard of

meet with senior Marriott

a strong platform to have

resents an excellent opportu-

sents excellent value for tran-

delivering a great hotel experi-

hotel representatives from

one on one meeting to con-

nity for Marriott International

sient travelers as the entry

ence at an affordable price

global properties, under

solidate business in one of

to move into new locations

price point into the Marriott

point. Contemporary design

one roof. This year Marriott

the World’s fastest growing

and markets.

portfolio,” Cleary continued.

and quality service should not

showcased

emerging markets.

its

newest

Marriott International of-

Commenting on the occa-

have to come with a heavy

brands- Moxy Hotels and

The mission allowed the

fers nearly 20 brands globally

sion, Ashish Jakhanwala,

price tag,” said Shruti Gandhi

the first Fairfield by Mar-

officials to connect with

with eight in Asia Pacific. The

Managing Director & Chief

Buckley, VP, Global Brand

riott in the Asia Pacific re-

over 2000 customers across

addition of the Fairfield brand

Executive Officer, SAMHI Ho-

Management, for Fairfield Inn

gion.

India and to personally

to this area enhances the

tels Pvt. Ltd., “SAMHI is

& Suites at Marriott Interna-

Speaking about the ini-

company’s ability to meet the

pleased to open the first Fair-

tional. “For over a year, we

tiative,

increasing demands for inter-

field by Marriott in Asia. Fair-

conducted research in India

gional Director of Global

Kadambini,

Re-

thank them for their continued loyalty and partnership.

NO VEMBER 2013|

50

Hospitality News

Marriott International showcases growth in Asia Marriott International consolidated its presence in Asia with the addition of 186 properties, which include six new luxury hotels in October.

Arne Sorenson, president and CEO, Marriott International

Simon Cooper, Marriott International’s president and MD, Asia Pacific

explosive expansion across

Marriott Hotels brand alone in

Lanka and Bangladesh. China

the region reflects the popular-

the region during the next few

remains our biggest market in

ity of our brands in Asia with

years.

the region with 64 open hotels

owners and customers alike,

Marriott is also adding to

and signed contracts for an ad-

and with a hotel opening al-

its brand portfolio in Asia,

ditional 89 hotels, which will

most every week across the

with the introduction of Fair-

take us to more than 150 hotels

continent we will be poised to

field by Marriott into India just

in the country in the next three

welcome travellers from the

last week, and the expected

years or so. As a result, we ex-

world over. To expect to have

arrival

into

pect to grow our distribution

some 330 hotels in the next

Bangkok in 2016. Fairfield is a

from 16 cities in 12 provinces,

of

EDITION

three to four years represents

significant new brand launch

municipalities and special ad-

phenomenal success of our

for the company, with 12 hotels

ministrative regions, to more

brands and the commitment of

signed for India, and addi-

than 50 cities in 26 provinces,

With 186 hotels in its

our owners, but to be opening

tional properties under con-

municipalities, autonomous re-

three

signed pipeline, more than 135

six iconic hotels from two of

struction in Indonesia and

gions and special administra-

Ritz- Carlton

of which it expects to open in

our world-class luxury brands

Nepal.

tive regions by 2016.”

and three JW

the next three years, Marriott

this month alone is incredible.”

he hotel chain

T

opened

Marriott

“While I am of course very

To meet this growth, Mar-

ho-

expects to more than double in

gratified that we have reached

riott expects to add more than

tels, and is on track to reach

size in Asia through 2016,

Marriott already operates

330 open and signed hotels in

41,000 new educated and

330 hotels over the next three

reaching at total of 330 hotels

a broad portfolio of world-

Asia, we are looking forward to

trained associates in Asia, dou-

years. Marriott International

with more than 96,000 rooms

class brands in Asia – Bulgari

continued growth in the re-

bling its current workforce in

recently said that it will open

across 16 countries. During

Hotels & Resorts, The Ritz-

gion,” said Simon Cooper,

the region to more than 80,000

six hotels in Asia this month

this time the company expects

Carlton, JW Marriott, Renais-

Marriott International’s presi-

associates between now and

from its Ritz-Carlton and JW

to open on average one hotel in

sance, Autograph Collection,

dent and managing director,

2017– with half of this number

Marriott brands. The com-

the continent every eight days.

Marriott Hotels, Courtyard

Asia Pacific.

in China alone. To support its

pany’s growth of The Ritz-

“This is an exciting time

and Marriott Executive Apart-

“We are seeing develop-

need for qualified staff Marriott

Carlton brand continues apace

for Marriott as we join with our

ments - and sees tremendous

ment across all the countries

International has invested in

with openings in Chengdu,

local hotel development part-

growth potential across all

we are currently present in - in-

programmes

Tianjin and Bangalore this

ners in contributing to Asia’s

brands in the portfolio target-

cluding great growth in Japan.

youth education through its

month, while its JW Marriott

future growth,” said Arne

ing different market segments.

We are also entering new mar-

own Marriott Institute of Hospitality in Anhui.

brand will open hotels in

Sorenson, president and CEO,

The company expects to open

kets in Asia, having recently

Hanoi, Bangalore and Delhi.

Marriott International. “Our

50 hotels under its flagship

signed hotels in Nepal, Sri

N OVEM B ER 20 1 3|

that

support

by TNH DESK

Hospitality News

51

sistent growth in domestic

sion, Jean-Michel Cassé,

able,

travel. InterGlobe Hotels is

Senior Vice President, Opera-

equipped guest rooms with

ramping up development in

tions, Accor India said, “We

en-suite modular bathrooms,

Tier 1 & 2 cities with the ibis

are extremely delighted with

a contemporary fit-out includ-

brand positioning it as the

the opening of an ibis hotel

ing flat screen TV, Wi-Fi and

best value international hotel,

within the important precinct

broadband internet access to

offering comfortable accom-

of Jaipur. This is a significant

suit the needs of business

modation at a very affordable

move towards our goal of be-

travelers. Round the clock

price point.

coming a reference point for

services, well priced quality

well-designed,

fully

InterGlobe Hotels cur-

economy hotels in the region.

food and beverages, including

rently has an active develop-

ibis Jaipur will provide quality

an 8 hours non-stop breakfast

ment program for 19 ibis

with international standards

concept starting from 4am

hotels

rooms

and accommodation to guests

(unique in the economy hotel

across India, all of which will

with the reassurance of one of

industry) with competitive,

InterGlobe Hotels

launches ibis Jaipur

Debut of ibis, the international economy hotel brand of Accor in Jaipur, marks a significant development for ibis Hotels in India.

Jean-Michel Cassé, Sr. VP-Operations India, Accor, Manish Kakkar, Hotel Manager, ibis Jaipur and Rahul Bhatia, Group MD of InterGlobe Enterprises & Acting CEO, InterGlobe Hotels at the launch of ibis Jaipur.

with

3,600

be operational by 2015. Com-

the world’s largest and most

consistent and simple accom-

menting on the occasion,

respected

hotel

modation rates, are the key

Rahul Bhatia, Group Manag-

brands. The opening of ibis

highlights of the ibis hotel in Jaipur.

economy

ing Director of InterGlobe En-

Jaipur reiterates the impor-

nterGlobe Hotels,

terprises & Acting CEO of

tance of India in the expan-

a Joint Venture be-

InterGlobe Hotels said, “India

sion strategy for the ibis

food, the ibis in Jaipur has de-

tween InterGlobe

has immense tourism poten-

brand worldwide.”

veloped “Spice it” – a spirited

Enterprises

and

tial and by offering world-

launched

I

For well-priced quality

With its 145 rooms, ibis

and casual dining space that

class accommodation across

Jaipur is conveniently located

offers the best of world cui-

an affordable price band, we

in the city center at Civil

sine; “any flavor, any time”, in

marks the opening of the first

hope to attract more business

Lines, in close proximity to

an interactive kitchen envi-

ibis hotel at a leisure destina-

and leisure travelers. The in-

the business and shopping

ronment with a choice of buf-

tion.

auguration of the ibis in

districts as well as tourist at-

fet and a la carte. The Hub,

Accor,

ibis Jaipur recently.

This

This is the eighth ibis in

Jaipur reinforces our commit-

tractions. Being the city’s first

with its energetic ambience,

India, and the first in the city

ment to the ibis brand, and we

International Economy Hotel,

refreshing beverages and free

of Jaipur. Prospects for the

hope to open two additional

in addition to its central loca-

Wi-Fi will serve as a gathering

ibis brand remain very strong

properties in other cities be-

tion, the ibis in Jaipur offers

place throughout the day.

in India, where demand for

fore the end of this financial

guests first-class facilities and

economy

year.”

global service standards.

hotels

is

being

driven by significant and con-

Speaking on the expan-

The hotel offers comfort-

Address: Ibis Jaipur, Civil Lines Area, Ajmer Road, Jaipur - 302006

NO VEMBER 2013|

52

International News

TAT hosts Amazing Thailand Luxury Roadshow Tourism Authority of Thailand, New Delhi organized a Luxury roadshow to highlight the unique experiences, hotels and services that Thailand has to offer to high-end travellers.

T

hailand Luxury Roadshow

Thailand’, which will showcase

was held on October 8, 2013

his personal vision of why he

at The Oberoi, New Delhi with 17

loves Thailand, its culture, cui-

sellers including hotels, resorts,

sine and the people.

spas, airlines and catamaran cruise and sailing services. The

Manawapat applauded the In-

event was well attended by over

dian travel trade for their sup-

90 travel trade partners. The

port to Thailand and shared his

chief guest for the evening was

experiences in India with the

Ambassador of Thailand to

travel trade.

India, Pisan Manawapat and

This was followed by excit-

renowned journalist and TV an-

ing Lucky draw for Thai Wine

chor Vir Sanghvi.

from PB Valley, Benjarongse-

TAT,

New

Delhi-Director,

traditional hand painted Thai

Runjuan Tongrut gave a pres-

ceramic, holiday packages for

entation detailing luxurious ex-

Koh Samui by Bangkok Airways

periences in Thailand including

and vacation in Phuket by Thai

Wellness & Spa, Diving, Fine

Airways.

Dining, Private Villas, and intro-

The event received positive

duced new island getaways in

feedback from the travel trade.

South of Thailand such as Simi-

Thailand has recently been

lan

Islands

awarded as the Best Wedding

amongst others. She also intro-

Destination by Travel & Leisure

duced a new destination in

Magazine, The Best Spa Desti-

North Thailand-Glorious Chiang

nation by Asia Spa Magazine and

Islands,

Racha

Rai known for its serenity and

Best Golfing Destination by Safari

gateway to the Golden Triangle.

India. To promote Thailand as a

Tongrut also took the opportu-

luxury destination, Thailand re-

nity to introduce ‘Self Drive’

cently partners with MINI cooper

book, which will be promoting

for their customer evening and

Flight & Drive in Thailand for

sponsored polo matches in Delhi.

the new generation of travellers.

The trend of high end Indian trav-

Sanghvi who has visited

elers to Thailand is tremendous.

Thailand over 100 times, shared

The Amazing Thailand Luxuri-

his experiences in Thailand and

ous Roadshow was also held on

also introduced his new show on

in Mumbai on October 10, 2013.

NDTV Good Times ‘Vir Sangvi’s

N OVEM B E R 20 1 3|

In his vote of Thanks, Pisan

by TNH DESK

International News

JAPANESE FOOD SEASON: Oishii Japan in India The Ministry of Agriculture, Forestry and Fisheries(MAFF) of Japan, with cooperation of the Ministry of Foreign Affairs of the country recently announced in New Delhi, ‘JAPANESE FOOD SEASON: Oishii Japan in India’.

‘JAPANESE FOOD SEA-

culture

event

along

with

53

“JAPANESE FOOD SEASON” is

SON: Oishii Japan in India’ is a

Japanese whisky tasting event

the Japanese Restaurant Sea-

new project to promote and

in 2012. Furthermore, a Japan-

son

showcase Japanese Food in

ese sake (rice wine) tasting

restaurants in New Delhi and

India, bymaking the cuisine

event was held in March earlier

Mumbai will be offering a spe-

easily accessible to more food

this year.

cial Japanese course menu at

lovers than ever before.

The project kicks off on 17

where

selectJapanese

aspecial price for three weeks

MAFF will be sponsoring

October at the Embassy of

several events in New Delhi

Japan, New Delhi where culi-

and Mumbai from October

nary students ofthe famous In-

rants include some of the most

2013 toFebruary 2014. These

stitute of Hotel Management,

well-known Japanese food ven-

starting 19 October.

The participating restau-

include Cooking Workshops,

Pusa will experience the art of

ues in NewDelhi: Megu (The

Restaurant Promotions, Food

making sushi during aspecial

Leela Palace), Izakaya, Guppy

Retail Promotions,Recipe Con-

workshop by Chef Asano from

by Ai, Sakae Sushi and Asia 7.

tests

Festivals,

Tokyo Sushi Academy, Singa-

“I hope this project will in-

across both cities giving pa-

pore. This is followed by a

crease fans and chefs of Japan-

trons an opportunity to learn

hands-onSushi class at the In-

ese food and more and more

aboutand develop a taste for

stitute of Hotel Management,

people will have the opportu-

Japanese cuisine.

Mumbai on 18 October 2013 for

nity to enjoy Japanese food in

its culinarystudents.

India,” said Takeshi Yagi, Am-

and

Food

The Embassy of Japan hosted a Japanese food and

Another

highlight

of

bassador of Japan to India.

Japan’s Most Luxurious Train Launched

cluding Nagasaki, the hot

tery and art for the train, in-

per person for the two days

spring spa town of Yufuin and

cluding

Japan’s

highly

and one night option, which

the volcanic caldera of Mt.

revered

potter

Sakaida

covers all rail, bus and other

Aso, which British travellers

Kakiemon XIV.

Seven Stars in Kyushu, Japan’s first luxury sleeper train started operations on 15 October 2013.

James Bond film, “You Only

sourced from the seven pre-

itinerary as well as meal

Live Twice”. The journey is

fectures of Kyushu. At each

costs, sightseeing costs, en-

might recognize from the

Food served on-board is

transportation costs/fares incurred during the specified

being called a cruise train as,

station the train stops at

tertainment, accommodation

similar to on a cruise ship,

there’s a warm welcome and

costs and drinks from the

passengers will disembark

special activity with the local

mini bar.

from the train for excursions

people, for example painting

The train is fully booked

along the train’s route.

fine quality Satsuma porce-

up to the end of March 2014.

Kyushu Railway Company

lain in Kagoshima. The itiner-

From April to June 2014 there

spent about 3 billion yen

ary is designed so that

are two suite rooms available

(about `1.86 billion) to manu-

passengers can enjoy the

for international applicants

facture the locomotive and the

unique cuisines, onsen hot

on each course date. Bookings

seven passenger cars of the

springs, nature and culture of

for April to June 2014 dates

Seven Stars train. The train’s

each area the passengers

started from 10 October 2013.

designer, Eiji Mitooka, has in-

pass through.

Bookings for July – Septem-

cluded unique Japanese fea-

Passengers can choose a

ber 2014 is scheduled to open

even Stars will offer

tures such as hinoki cypress

four day and three nights

from January 2014. For more

journeys exclusively

wood and Arita porcelain

train cruise, which includes

information about Japan’s

S

on Japan’s southern island of

basins in the bathrooms, cal-

one night off the train in a tra-

southern island of Kyushu,

Kyushu, starting from the is-

ligraphy art work and kumiko

ditional Japanese ryokan inn,

visit www.jnto.go.jp/eng. For

land’s main city of Fukuoka

ramma dividing screens. Mas-

or a two days and one night

booking

and visiting key points of in-

ter craftsmen from Kyushu

train cruise. Prices start from

w w w. c r u i s e t r a i n -

terest around the island, in-

produced the woodwork, pot-

155,000 yen (about `97,000)

sevenstars.jp.

details,

NO VEMBER 2013|

visit

54

International News

Centara’s new Sri Lanka resort offers fly-and-stay deal

T

he newly opened Cen-

tara Passikudah Re-

also available under the pack-

sort & Spa Sri Lanka

age.

has launched a summer pack-

Centara Passikudah Re-

age that along with Half-

sort & Spa Sri Lanka is set

Board accommodation with

next to the beach at Passiku-

breakfast and lunch or dinner

dah Bay, a long stretch of

includes return flights from

coastline renowned for its

Colombo’s Rathmalana Air-

calm and shallow waters,

port to Trincomalee or Bat-

ideal for swimming and water

ticaloa airports, and roundtrip

sports.

airport transfers between the

The resort, which is on

resort and the domestic air-

the east side of the island, is

port.

designed for couples and fam-

The Meet Sri Lanka pack-

ilies alike, and includes a Spa

age also includes 20 percent

Cenvaree, an oversized swim-

discounts on other dining op-

ming pool overlooking the

tions in the restaurants, and

beach, and a supervised Kids’

on selected spa treatments.

Club that has separate zones

Minimum requirement is for a two-night stay, with

N OVEM B ER 20 1 3|

three, four and seven nights

for the young ones and the teens.

International News

‘We would be more active in key emerging market like India’ Tourism New Zeeland would be more active in certain key emerging markets including India with its increased budget for FY 2013-14.

“Since we opened our of-

budget has increased to three

fice in India we have been ac-

and half million New Zealand

tive here. We are developing a

dollars from 9 hundred thou-

new marketing plan that will

sand of last year,” she added.

Mannix-Opie Regional Manager - South & South East Asia, Tourism New Zealand

be our global marketing plan.

“We see a lot of opportunity in

trade development work and

From all the studies and analy-

India. Our strength and pres-

fourth, MICE sector.

sis we have done, some of the

ence have been growing in the

As regards target for In-

strong things that have come

country. Number of our staffs

dian market, Mannix-Opie

out are that we should be more

in India has grown. We now

said, “We have a very strong

active in some of emerging

have four full time staffs here.

target for this market. We are

markets, and India is one of

Very soon we will announce

aiming big growth in terms of

them where we should be more

new country manager for

Indian tourist arrivals to New

active. In certain emerging

India. We already have market-

Zealand. Out target is to grow

markets we see great opportu-

ing development manger here,

in double digit as result of our

A significant development has been that we have received additional funding from new Zeeland Government for this financial year (July 2013 to June 2014) for tourism promotion. Through the additional funding we would be more active in select emerging markets.

“

nity for our tourism. We will be

we would have PR manger. We

investment in this market. We are investing quite significantly in this market to create awareness about New Zeeland as tourist destination and increase the number of Indian visitors to New Zealand. Indian is high standard and quality market as compared to global average. It has good

much more strongly profiling

are recruiting marketing and

quality visitors. Indian visitors

and promoting New Zealand in

communication manger so we

stay around 12 days in New

some key emerging markets,

are growing here in terms of

Zeeland. India is at the top of

which are Korea, Indonesia,

staff numbers. In addition our

list we need to be active,” said

India and Latin America,” said

budget for this market is also

Mannix-Opie.

Mannix-Opie, Regional Man-

growing,” Mannix-Opie further

Tourism New Zealand at-

ager - South & South East

said. “For us additional fund-

taches great value to this mar-

Asia, Tourism New Zealand.

ing is very important. Almost

ket and will be more active

“A significant development

our total budget allocation is

here. Tourism New Zeeland

has been that we have received

four times more than what we

will run destination awareness

additional funding from new

have last financial year. We will

campaign and will work with

Zeeland Government for this

continue to get increased

its partners in Indian Market.

financial year (July 2013 to

funds for next four years.”

Focus would on right markets.

June 2014) for tourism promo-

Four Key areas Tourism

Travel agents are crucial to us.

tion. Through the additional

New Zeeland has identified to

They are very supportive com-

funding we would be more ac-

focus on in India are: first, ad-

munity. We appreciate that the

tive in select emerging mar-

vertising camping, second,

sell quality visits to New Zee-

kets. For this year our total

public relation activity, third,

land.

55

Tourism New Zeeland conducted a study on ‘Emerging Markets - India Perceptions of New Zealand, June 2013’. Key findings of the study are as below At an incidence rate of 29%, there are approximately 1.6 million Active Considerers of NZ located in the India (Mumbai, New Delhi and Bangalore) market - Active Considerers are more likely to be over 25 years and in some kind of employment, compared to the general population 59% are aware of The Hobbit Trilogy and of those, 76% know it was filmed in NZ – it certainly appears as the films have leverage in the India market. There also looks to be scope to leverage The ICC Cricket World Cup – two thirds say they know it’s happening and that it will be held in NZ When ACs rank NZ as a preferred destination, 57% put NZ in their top two - Despite this, it appears that there is a dearth of knowledge about NZ in this market – not knowing what there is to see and do here is the number one barrier to visiting NZ and a lack of knowledge is also behind ACs not putting NZ in their top two of five preferred destinations to visit What ACs do see NZ as strong on is landscapes and scenery – but even then, association levels are far behind those seen in established markets. We see this as further evidence of Indian ACs not knowing enough about NZ – given they have not yet been marketed to, they do not have a strongly developed nor differentiated view of NZ’s brand position compared to ACs in established markets Relative to competitors, NZ is currently has one clear strength to leverage – outdoor & adventure activities – indicating there is a strong need to raise awareness of NZ’s core proposition in a positively differentiated way In particular, Switzerland and France are the destinations NZ is largely undifferentiated from – this suggest that Indian ACs view NZ’s offer as rather similar to these destinations, when in fact established markets tend to see NZ as distinct from these destinations Given that the India market for NZ travel is not well developed, Tourism NZ could adopt Emerging Considerers as its target market, as has been recommended for Indonesia – these make up 43% of the online population in the cities surveyed, and they tend to be skewed older Through the study Tourism NZ wanted to understand NZ’s holiday destination positioning in India (New Delhi, Mumbai & Bangalore) as part of developing strategies to increase its share of growth in outbound travel from this market.

NO VEMBER 2013|

56

International News

Mauritius Tourism launches

‘Mauritius Grand Master’ Online training programme

Mauritius Tourism Promotion Authority has recently launched ‘Mauritius Grand Master’ Online training programme for Indian travel trade.

W

ith

a

view to e n hance t h e

product line and expand the destination knowledge base, Mauritius Tourism Promotion Authority (MTPA), launches ‘Mauritius Grand Master’, an online training programme for Indian travel trade. It is for the first time Mauritius will conduct online training and cer-

Speaking about the pro-

dience and also for the con-

tificate programme in India.

gramme, Dr. Karl Mootoosamy,

venience for the agent acces-

The programme will engage

Director, MTPA said, “Mauri-

sible online. This programme

the travel trade through seven

tius is a unique destination

offers the agent flexibility, and

online

showcasing an array of beau-

can complete it at per his or

learning

modules.

MTPA expects to reach out to

tiful

stunning

her convenience. The partici-

frontline, sales and travel

beaches, world-class hospital-

pation in this programme will

trade across nation in the first

ity and thrilling adventures ac-

provide a number of advan-

phase of launching the Mauri-

tivities. The destination has

tages to the Indian travel

tius Grand Master (MGM).

varied product offering for all

trade and enhance agent’s

Travel agents can sign up at

segment of travellers. The

confidence in selling Mauri-

http://ott.travel/homemauri-

programme will help build,

tius.

tiusindia.aspx?# for the train-

grow and maintain a strong

Thus the primary objec-

ing programme.

and comprehensive network

tive would be to increase

According to MTPA India

of Mauritius ‘Travel Special-

awareness and knowledge of

office, the training programme

ists’ who can promote Mauri-

Mauritius as a tourist destina-

will have seven modules and

tius to attract more visitors.

tion among the Indian travel

participants will have to score

The objective is to make the

trade. MGM will help boost

a minimum of 80 per cent in

course fun, informative and

agent’s base who can sell

each module to proceed to the

easy to understand. The on-

Mauritius as a destination. It

next level. Participants will get

line training programme will

will also provide a vehicle for

three attempts to clear each

enable trade with increased

Mauritius tourism products to

module. Once you clear all

knowledge about the destina-

access and connect with the

modules and become a Mauri-

tion and introduce innovative

front line staff actually deal-

tius Grand Master, certificate

itinerary for Mauritius.”

ing with the end consumers

will be sent to your registered address.

N OVEM B ER 20 1 3|

landscapes,

This programme is customised around the Indian au-

increasing network of Indian retails agents.

58

Travel Outbound

A sweet and memorable vacation in exquisite Bali A province of Republic of Indonesia, Bali consists of a beautiful island of Bali and a few small neighbouring islands. It is a popular tourist destination of the world.

Aditya Gupta s far as checklists for international

a late night stroll along the beach and a coffee at the

place for some Balinese coffee followed by a little nap

holiday destinations go, Bali has al-

hotel cafe. After a relaxed breakfast we booked a car

in the car till we got back to the lively Jimbaran bay.

ways maintained its position near

to visit the Kintamani volcano via the handicraft and

We asked the cabbie to take us to an interesting

the top. With some of my miles with

sculpture village called Ubud. We basically submitted

place for dinner and this was his choice. It was an

A

Singapore Airlines to expire in Octo-

ourselves to the friendly cabbie and asked him to

interesting row of about 25 restaurants right at the

ber, we thought Bali would be a good idea for a short

show us around different places which were enroute

beach next to each other, all serving sea foods with

trip, and the travel gods were kind enough to let us

to the Kintamani volcano (2 hours drive). We went by

nearly the same menus and styling. I have never seen

finalize the plan!

an interesting monument, and then visited a Batic

a large row of similar restaurants like that and still

factory and a jewellery factory. Lunch was at a beau-

all of them doing decent business. We had a nice din-

We had a morning flight from Delhi to Singapore and spending the few hours of connecting time at the

tiful restaurant with a raised platform like feel in the

ner on a secluded table with candle lights and music

Chaingi Airport at Singapore is always a pleasure of

middle of paddy fields. We stopped by at some

from the ocean. The seafood was as fresh as it get

enjoying a premium service of Singapore Airlines.

stores/yards that were selling sculptures and were

because one could actually go and select the items

We reached Bali after dark and took a prepaid taxi

really impressed by the beauty and the reasonable

from the bins they had for this purpose and most of

to our hotel. The ride to the hotel was 15-20 minutes

pricing of stone sculptures.

it was grilled fresh and served hot on a little contrap-

and Bali appeared to be a clean, friendly and simple

Bali has a heavy Hindu influence, even though;

tion which actually had charcoal burning under it

place, as we had expected. My guess is that Bali must

Indonesia is a predominantly Muslim country. The

and kept the food warm and well smoked for flavour.

have the highest density of luxury hotels in the world

themes of sculptures are usually centered around

After a full day of tourism and a leisurely dinner in

and there are dozens of properties in all price brack-

Hindu goddesses, Ganesha, and Buddha. It was an

front of the ocean we were ready for a good nights

ets with even the top end being served by nearly

interesting day and visiting different places and a

rest.

every brand across the world as well as some world

reasonably scenic drive up to the volcano where we

Next morning I woke up early to welcome the sun

class local players. Given our interest in design and

reached around sunset. The Kintamani provided a

to our part of the earth, and it was really nice to walk

architecture, we did plan to change three hotels in

beautiful spectacle at dusk. Our experience was a lit-

along the ocean in the early hours of the morning,

four nights! We travel really light and distances are

tle compromised because of over enthusiastic street

even though the cloudy sky compromised the sunrise

not that much in Bali, with the choice of hotels being

vendors trying to sell their wares in a rather intru-

experience, nevertheless it made for some great pic-

so wide and so attractive, we did want to try different

sive manner. We actually left the view-point fairly

tures and fresh air. After breakfast, we moved to the

places and we were happy that we did so.

quickly because of these people and then went down

beautiful St. Regis hotel. We stepped out only briefly

We started off our Bali visit with the Conrad

to the lake side for an across the lake view of the vol-

in the afternoon to visit some local shops and kept

(Hilton Group), our ocean front room provided us

cano. It was a pretty setting; the place was quiet and

the evening for the hotel where they had a fire dance

great views and fragrant breeze. We did step out for

scenic. On the return journey, we stopped by a local

ceremony at sunset and then spent the evening at the

N OVEM B ER 20 1 3|

Travel Outbound

swimming pool which itself was lo-

tres to the beach side, where there is

59

sort, which is yet another outstanding

a perfect location to welcome our last night in Bali.

cated at the ocean front. The bar along

a nice bar and an interesting menu of

property in Bali. The restaurant is

the pool complimented our swim with

food. The beach is totally untouched as

down by the ocean and the approach to

Since, the resort is west side facing

some interesting cocktails, which we

it is completely inaccessible in any

the ocean side restaurant here also is

there was no motivation to get up early

sipped sitting on stone furniture which

other way except from the Bulgari re-

by a trolley and the setting is really ro-

in the morning, so we had a easy start

was built inside the water itself. The

sort. After relaxing in our villa for a lit-

mantic. We savoured some Indonesian

to the day languishing over the grand

Kayuputi restaurant of the St. Regis

tle while we went down to the beach

preparations along with some cool

breakfast in the Asian restaurant with

located alongside the pool in front of

and had a nice lunch with tandoori

drinks in this shack style eatery, which

our table being at the edge of the cliff.

the ocean was possibly the most beau-

chicken and cocktails!

was like a seaside open air lounge with

The million dollar views were definitely

exceptional quality of food service and

the most amazing part of this break-

music.

fast. We went down to the beach after-

tiful setting for a restaurant and was

In the evening we had an interest-

well complimented with an outstand-

ing excursion to the Ulluvatu temple as

ing culinary experience. We kept sit-

well as a fire dance performance which

We returned to the Bulgari resort

wards and walked along the ocean for

ting on the beach nearly till midnight

is an adaptation of Ramayana. The

and visited its Italian restaurant fa-

may be an hour or so in a complete soli-

just listening to the music of the ocean

temple also has a cliff side location

mous for perfection of its signature

tude with just the wind, sand , the cliff

with stunning views of the ocean and

dishes. Since dinner for us was already

and some shells for company.

cliff as well as a lot of monkeys! Visi-

over, we enjoyed our favourite Italian

and the lullaby of the breeze.

Next day we moved to the uber-

This was already our last day in

swish Bulgari resort in Bali. The only

tors are cautioned against the simians

desert Tiramisu. The resort felt cozy

Bali and we really felt that the visit

other hotel of the designer brand is in

and in fact there are guides selling

and graceful with the evening lighting

should have been a few days longer. On

Milan and the location of the Bali prop-

their services to visitors as a protection

and we were in no mood to go back to

our way to the airport we stopped by

erty is inimitable. Located on top of a

against monkeys. The fire dance per-

our villa. After a nice desert, we hit the

one of the sculpture showrooms and I

cliff alongside the ocean with uninter-

formances were about an hour long of

bar located on the cliff side with

selected a few outstanding pieces to be

rupted 180 degree views of the ocean

which we saw only about 20 minutes to

loungers placed for customers to look

shipped to India later. These sculptures

from most of the villas. A traction trol-

get the flavour. For dinner, we went to

out over the cliff on to the endless

will surely be a pleasant reminder of

ley takes guest down nearly 200 me-

the mesmerizing Karma-Kandara re-

ocean till as far as one can see. It was

our short and sweet vacation to Bali.

NO VEM BER 2013|

60

Where’s The Party

SKAL New Delhi Meet As the festive season has set in, members of SKAL New Delhi got together to celebrate the festive season at nU Delhi Bar & Restaurant, Malcha Marg Market. Delhi’s travel trade elite enjoyed the sumptuous cocktails and dinner.

NOV EM BE R 20 1 3|

Where’s The Party

61

NO VEMBER 2013|

Nakul Anand Executive Director, iTC Limited

In Conversation

63

Spearheading the cause of responsible luxury Nakul anand, Executive Director, iTC Limited, is a leading light of the indian hotel industry. under his leadership, iTC Hotels has evolved itself into epitome of responsible luxury. in conversation with , anand talks about his work, life and issues of the industry.

Prem Kumar

Average day of his life

little more time in Gym, a little more time in read-

ITC Hotels is credited for pioneering the con-

Since his childhood, Anand has been an early

ing, and in many other things that you can’t do

cept of ‘Responsible Luxury’ across the world in

riser, who starts his day quite early in the morn-

otherwise. So when I travel I read,” said Anand.

the hospitality industry, and the chain achieved

ing. “I get up early. I always remember that in our

He added, “If you read when you travel, you don’t

this millstone under the leadership of Anand. It

school there were two kinds of students, one kind

need to read at home and so when you are at your home, you can devote all your time to your family.”

is under the dynamic and visionary leadership of

of students used to study early in the morning and

Anand that ITC received LEED Platinum certifi-

other kind of students used to study late night.

cations for all its super premium luxury hotels

My brother and I used to stay in the same room

High points of his career

and became the 'Greenest Luxury Hotel Chain in

as students. We are just one year apart as bache-

Right from his foray into hospitality Industry,

the world'. In addition to being the

lors. He used to study late light. So after finishing

Anand has been with ITC and has held different

his study he used to wake me up to study

positions with the Group. Speaking about the high

early in the morning. He used to study

points of his career, Anand said, “Becoming

till 4am, and I used to study from 4am.

youngest general manager of ITC Windsor, Ben-

executive director of ITC, Anand is also the President of the Hotel Association of India (HAI). He also holds the Chairmanship of the Federation of Associations in Indian Tourism & Hospitality (FAITH). For

3

Fev

Car: Honda Accord Destinations: Kerala, South Africa Cuisine: Indian

his visionary ideas and commitment, Anand is greatly respected in the hotel industry.

Foray into hospitality

So the habit to get up early still re-

galuru and then that of ITC Maurya, New Delhi

mains. I read for a while in the

were the two important high points of my career.

morning before leaving for my of-

Then coming from the hotel industry and becom-

fice. I usually reach my office be-

ing a director on ITC’s board is another high point

tween 7:45am and 8am. I think my

of my career.”

mind works best in the morning. In the

As regards challenges in his long career,

office I go through papers either in the

Anand said, “There were many challenges, but my

morning or late in the evening, and during the

advice to youngsters is that they should never lose

day I am available for everybody for any guidance,

their focus. They must understand that success

discussion and meeting.”

comes to those who stay for long in their compa-

Anand strongly believes that personal life and

nies. In the hospitality industry, I have seen that

Anand, an Economics Honours graduate from

professional life should be kept apart to make a

people who have made to top have steadily re-

Delhi University joined ITC Hotels' Management

right balance between them. So how does he make

mained in their companies and have not got

Training Programme in 1978, and since then he

such a balance? Anand said, “It is quite easy.

tempted by any external temptations.” Giving the

never looked back.

When you are at work, you have to be all there.

example of ITC, Anand said, “Divisional Manage-

His fist posting in the hotel industry was as a

So I don’t carry my work to home and I don’t bring

ment Committee of ITC for Hotel Business has

night manager, which was a unique post because

home to work. That is one principle I follow

people who have been with ITC for as long as 35

Anand had to work only in night. The charm of the

strictly. So when I am at home, I am switched off

years.” Anand added, “At times there are great

hotel industry prompted Anand to join this indus-

from the work and when I am at the work I am

temptations along the way. When I had just be-

try. “Hospitality as industry has always fascinated

switched off from my home. So it is very important

come a lobby manager, there were great tempta-

me, and it was this fascination which prompted me

to segregate both.”

tions.

On account of opening up of Dubai,

Another important aspect of Anand’s life is

everybody used to go to Dubai because of tempta-

to work with ITC, so I joined hotel industry,” said

that he travels a lot. “I travel extensively, but even

tion of higher salaries. Salaries in Dubai were 10

Anand, who also worked as the Managing Director

when I travel I maintain a work-life balance. How-

times higher as compared to salaries in India. But

of erstwhile ITC Hotels Limited in 2003-05. In 2011,

ever, when you travel you can’t maintain a work-

in long-term getting tempted by such things never

Anand became a director on the board of ITC.

home balance. When you travel you can spend a

pays.” Anand said that he has seen many people

to join this industry. Moreover, my father also used

NO VEM BER 2013|

64

In Conversation

who went to Dubai still continue to be front office

book says that ‘Good is the enemy of Great and

Every ‘ITC Hotel’ is platinum rated hotel. So I

managers. “So if you are in your company for a

if you are very content with good, you would

would humbly say that we are very proud of this

longer period of time you are bound to grow,” said

never become great’,” said Anand. He added,

achievement, at the same time we don’t let our

Anand. On a lighter note, Anand stated what he

“The second line of the book explains that when

luxury standards get down. So we maintain a

proudly says to everybody: “One school, one col-

something goes wrong in the company, people

balance between both of them.”

lege, one job and one wife so far!”

should first look at the mirror, then at window. It means that for something wrong people should

Performance of hotel industry

Self-development is the key

first blame themselves, then others. If something

“Demand for hotels depends on the growth of

Anand recalls that when he had just become a

good happens, they should look at window and

GDP in the economy. If the economy grows, the

younger GM of a hotel, his chairman had told him

give credits to others before looking at mirror.

demand for hotel will definitely grow. But this

to never give up his reading and learning, so he

That is very important lesson I always remem-

time condition is more serious because two prob-

never discontinued his reading. “I love reading.

ber.”

lems have occurred simultaneously. This time

Every morning I read for a while. I also read a lot

His wife and children have supported him a

not only the Indian economy is at all time low, but

lot throughout his career. “My wife has played a

the global economy is also in doldrums. Two

According to him, the key to success in profes-

key role in my career. Since she is from the hotel

major feeder markets for India, the UK and the

sional life is the self-development. “The key is

industry, she understates the nature of my work,

US, both have gone through recession for some

self-development. Many people say that now they

and has always supported me,” said Anand.

or other reasons. So the global recession has af-

when I fly,” said Anand.

fected demand for hotels.”

Hobbies Not long ago Anand used to walk a lot, but now

As regards performance of his hotels, Anand said, “Our occupancy has been more or less sta-

he uses a treadmill at home in the evening to re-

ble in the past one year, but average rate has

main fit. “When I started using treadmill, I used

gone down because of excess supply and low de-

to dread it, but now I enjoy walking on it,” said

mand, which is due to the global recession. So it

Anand. He reads a lot and also loves music. “I

is a phase where both things have taken place at

listen to music every night. My first job was as a

the same time.” According to Anand, previous

disc jockey so I used to play music. Since then I

boom gave rise to a lot of supply. People found

love to listen to music. I listen to music for 30-45

hotel industry very attractive to invest and a lot

minutes every night when I am at my home. I

of supply came into the market. However, he

have very old collection of music.”

said that this is temporary phenomenon, and the industry would soon bounce back.

Responsible luxury

As regards the expansion plans of ITC Ho-

In the past couple of years, ITC Hotels has

tels, Anand said that the Group would carry on

evolved itself as an epitome of responsible lux-

with its hotel expansion plans. “We have 25-30

ury. “We have evolved ourselves into what we

hotels on the drawing board and at different

call responsible luxury. We believe that today

stages of development in different categories,

the world is moving in different direction. Today

and under different models such as ownership,

companies don’t want to brand themselves just

management and franchising,” said Anand.

as luxury. Luxury without responsibly is considhave come to company, so their company should

ered bad word. Luxury cannot be in the form of

Challenges before the industry

teach them and help them grow but I think it is

excessiveness and it should not destroy the earth

According to Anand, there are four key chal-

equally important for us to develop ourselves

so one should make a right balance between

lenges the hotel industry is facing today. “The

and successful people have only been those who

being responsible and using luxury. That is what

first challenge is the availability of land. Second

have continued to develop themselves. If you de-

we have adopted at our hotels.” Anand added,

is that if land is available, the cost of land is very

velop yourself, the company will take further in-

“We make sure that in terms of our service de-

high. The third challenge is the cost of debt,

terest in developing you because they will

sign and offers, we give you the best luxury with-

which is very high. In India the interest on debt

recognize your potential.”

out sacrificing the planet. We look after the

is as high as 13 to 14 % whereas abroad it is just

Anand stated, “Life is school, so you should

planet without sacrificing the luxury and the

5 to 6 %. The forth challenge is building bylaws

never stop learning.” Books have been the great

combination of these two brings what we call re-

of the country. As compared to other countries,

guides and teachers for Anand. “One of the

sponsible luxury. Towards this end we work very

in India floor area ratio (FAR) for hotel is very

greatest books I have ever read and which has

hard. ITC Hotels is the greenest hotel chain in

low. This also increases the demand of land and

influenced me lot is ‘Good to Great’ and it taught

the world. In fact there are 11 platinum rated ho-

increases its cost. So these are the key issues

me two important lessons. The first line of the

tels in the world and 10 out of 11 are ‘ITC Hotels’.

the hotel industry is facing today.”

N OVEM B E R 20 1 3|

66

Appointment News

Anil Verma Vice President – Sales Sarovar Hotels & Resorts

A

nil

Firuza Sharma Director-Sales & Marketing Radisson Blu Paschim Vihar

Verma

has

been

appointed

Ashish Gawari General Manager The Lalit Chandigarh

i r u z a

Pankaj Mathur General Manager The Suryaa, New Delhi

s h i s h

F

Sharma has

a n k a j

A

P

Gawari has

Mathur has

as

been appointed

been appointed

been appointed

Vice President –

as Director of

as the new Gen-

as General Man-

Sales, Sarovar

Sales & Market-

eral Manager of

ager of

The

Hotels

Re-

ing at Radisson

The

Suryaa,

New

sorts. With over

Blu Hotel New

Chandigarh,

&

Lalit a

Delhi.

Pankaj

11 years of rich experience in the

Delhi Paschim Vihar. A highly experi-

179-room property. His previous as-

comes with a rich experience of over

hospitality industry, he brings with

enced leader from hospitality indus-

signment was General Manager of

two decades and has worked signifi-

him knowledge and skills in diverse

try, Firuza brings with her strong

the The Lalit Srinagar. He will be re-

cantly with International Hotel

areas of both corporate and leisure

understanding of the Indian market

sponsible for the management of this

Chains like Starwood, Hyatt, Mar-

business.

along with an immense knowledge of

business property which is also a re-

riott, Oberois, Taj and ITC Welcom-

worked with Jaypee Hotels, The

Sales, Marketing, Revenue Manage-

cent venture of The Lalit Suri Hospi-

group. He has worked for the finest

Grand, Oberoi Hotels & Resorts and

ment and even hotel operations. With

tality Group.

brands in the world and knows inter-

Anil has previously

his last assignment was as Director

more than 18 years of rich and versa-

Ashish joined The Group in 2010

national best practices. He will help

– Sales & Marketing with JHM In-

tile hospitality experience. Firuza has

and brought with him strong opera-

The Suryaa’s New Delhi team to help

terstate Hotels India Pvt. Ltd. At

been associated with hotels compa-

tional background in food and bev-

enhance the image of the organiza-

Sarovar, he will conceptualize and

nies like Ascott Limited, Lalit Hotels,

erage. In his new role, he will uphold

tion through directing the operations

implement sales strategies; both at

IHHR Hospitality, Golden Palms Spa

the The Lalit’s brand position in

of the businesswith focus on identify-

the corporate and regional level and

& Resort, TheLeela Hotel etc. Firuza’s

Punjab region and will carry forward

ing and managing growth opportuni-

will further strengthen the group’s

major working experience has been in

the innovations in services and F&B

ties; to rebrand and reposition The

efforts in driving more business from

Sales & Marketing while her initial

section of the hotel. He is a pass out

Suryaa as singularly the main choice

existing as well as new markets.

role was in Food and Beverages.

from IHM Chandigarh.

among the capital’s leading hotels.

Tarun Gupta Director –Sales and Marketing The Suryaa, New Delhi

Sahdev Mehta,GM DoubleTree by Hilton Pune Chinchwad

Japvir Singh Vohra DoubleTree by Hilton Pune Chinchwad

Hem Chander Executive Sous Chef ibis

arun Gupta

S

T

has

been

a h d e v

Mehta

has

J

apvir Singh

Vohra

H

has

em Chan-

der

has

appointed as Di-

been appointed

been appointed

been appointed

rector

–Sales

as General Man-

as

as

and Marketing of

ager – Double-

Chef of Double-

Suos Chef, ibis

The Suryaa, New

Tree by Hilton

Tree by Hilton,

Jaipur. Hailing

Delhi. He has

Pune-Chinch-

Pune

Chinch-

from the Hotel

Business Management specialization

wad. Sahdev joined the hotel in Au-

wad. The Chef de Cuisine of the

Management Institute of Hotel Man-

in Marketing & Sales from IILM, is a

gust 2012 and guided the transition

hotel Japvir is a passionate, young

agement Catering Technology & Ap-

results-oriented individual who is

from the project stage into the oper-

chef with over eight years of expe-

plied Nutrition, Chandigarh, Hem

taking on a pivotal role as Director –

ations phase, overseeing each as-

rience in the business of food! Hav-

comes with almost a decade of rich

Sales & Marketing. He has in the past

pect of the hotels transformation

ing started his career from the East,

experience in Food & Beverage Op-

Executive

Executive

been responsible for establishing and

into a fully operational property. He

in the city of Kolkata with The Park,

erations and Team Management in

directing the marketing and sales ac-

is currently steering hotel opera-

Japvir specializes in European cui-

the Hospitality Industry. Hem is well

tivities for various organizations

tions on all fronts, and also prepar-

sine, having trained under expat

versed to handle Coffee Shops, Spe-

along with handling their advertising

ing for the grand launch of this

chefs from Italy, France and UK. He

cialty Fine Dining and Banqueting.

and public relations. Tarun would be

exclusive property, scheduled to take

further developed a keen interest in

Hem has earlier worked with At-

responsible for strategy formation

place soon. Sahdev has more than 14

classic French and Italian cuisine.

lantis, The Palm Jumeriah Dubai ,

and will assure proper work execu-

years of experience in hospitality

He moved to handle the coffee shop

The Oberoi Wildflower Hall, Shimla

tion using the resources. Prior to this

management in India, USA, France

of the heritage Claridges Hotel in

,The

Piccadily,Himalaya

Marg,

Gupta has been the Director of Sales

and Malaysia. He has a proven tal-

Delhi where he was inspired to

Chandigarh and Comfort Inn &

and Marketing at Crowne Plaza

ent for devising and implementing

learn Spanish cuisine adding to his

Suits by Choice Hospitality Interna-

Okhla, Shangri-La’s Eros, New Delhi.

successful business strategies.

repertoire of skills.

tional.

N OVEM B E R 20 1 3|