Travel and Hospitality - August 2015

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IATO Convention: Can MP take advantage of this important event?

Tech start-ups changing the rules of the game

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FROM THE EDITOR

THERE IS NO PLACE LIKE HOME

Publisher & Editor srishti Rai Director Bharat s. Rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat Jahan IT Executive Naveen manchanda

For any query, write to us at: info@tnhindia.com

www.tnhindia.com printed, published and owned by srishti Rai. printed at somsons printing Works, 1/7, Doctor’s lane, gole market, New Delhi - 110001, and published at p- 23/90, Connaught Circus, New Delhi 110001; editor: sRIsHtI RaI

As you may be aware the Indian Association of Tour Operators (IATO) is all set to hold its 31st annual convention in Indore, Madhya Pradesh- ‘The Heart of India’, from August 20-22, 2015.

For burgeoning members of the travel and tourism sector like me, it is hard to fully comprehend the impact of these conventions today. However, for many veterans of the field it may seem strange to imagine the travel industry without these grandiose trade conferences. After all, according to old timers much of the progress and frameworks of the modern travel trade have rested on the shoulders of these trade conventions. One thing is for sure though these conferences are a great platform for debate, discussion, and collaboration

srishti Rai editor

among the travel community. Our intention behind circulating this issue of TnH at the IATO conference is to contribute to this dialogue with the sincere hope that it will aid in the further progress of Indian Tourism.

Personally, even more than attending the interesting business sessions at the convention I am eagerly looking forward to exploring Madhya Pradesh.

With time, a part of my role as editor-inchief of Travel and Hospitality has become to serve as a travel advisor to readers and friends. Therefore, I am perennially trying to increase my travel footprint. But what perplexes me is why so many Indian travel organizations go through the extra trouble of hosting their annual conventions abroad when our country is filled with such utterly spectacular destinations. I admit, it is always more exciting to visit a foreign land but our home is above all Incredible India.

In that sense IATO always showcases Indian destinations and I am excited that this time it is promoting the enchanting state of Madhya Pradesh.

Whether you are planning on attending the conference or not, our August issue is sure to have articles that you enjoy, or value, or both. I recommend that you start with our story on Tech startups on pg 22. We have short-listed a list of 5 travel startups that we believe are destined for success. Read on and get inspired to pursue your entrepreneurial dream!

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contents

august 2015

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20

COVER STORY

06 Dr. Mahesh Sharma asks IATO’s members to take benefit of its convention being held in Indore Atlantis, The Palm, Dubai receives

42 an overwhelming response during a three-city roadshow in India

20 IATO Convention: Can MP take

advantage of this important event?

30 Madhya Pradesh: truly incredible

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42

48

35

43

2/3 of Indian travelers book packages while buying biggest holiday of the year Witness Spectacular Pyrotechnics at this year’s Macau International Fireworks Display

46

46 In-conversation with

Ashish Kishore, Dnata Dnata and Abu Dhabi Tourism &

48 Culture Authority partner to

promote Abu Dhabi Summer Season across India

NEWS

Dr. Mahesh Sharma asks IATO’s members to take benefit of its convention being held in Indore Union Tourism Minister Dr. Mahesh Sharma said that IATO is promoting tourism and supporting the ministry in marketing India in overseas markets.

IATO Convention dates and venue were re-

Dr. Lalit Panwar, Secretary Tourism, Govern-

cently announced at The Park Hotel, New Delhi

ment of India while addressing the members

in the presence of Dr. Mahesh Sharma and

talked about the work being done by the Min-

Surendra Patwa, Minister of State for Tourism

istry and the achievements that has been made

and Culture, Govt. of Madhya Pradesh. Sub-

especially in getting e-Tourist Visa which has al-

hash Goyal, President, IATO informed that the

ready been implemented for 76 countries and

31st IATO Annual Convention will be held in In-

in more countries this is to follow. He requested

dore in Madhya Pradesh from August 20-23,

the members to give it a wide publicity and en-

2015.

courage tourists to make use of this facility.

While announcing the decision of the Execu-

Ashwani Lohani who was very much enthu-

tive Committee, Goyal said, “we had several

siastic in bringing IATO Convention to Indore,

destinations in our mind and it was really diffi-

express his happiness about the IATO’s deci-

cult to decide the venue”. We had been looking

sion to hold its annual convention in Indore. He

into the options among Jammu and Kashmir,

also appealed the members to attend the con-

Tamil Nadu and Madhya Pradesh. State gov-

vention in large numbers and attend the post

ernments support was also very important as

convention tours especially being designed for

also availability of hotels, air and rail connectiv-

the members.

Dr. Mahesh Sharma Minister of State for Tourism & Culture (I/C)

IATO’s 31st Annual Convention will be held in Indore in Madhya Pradesh from August 20-23, 2015.

Last time IATO had held its 10th convention at Khajuraho from December 17 – 19, 1993.

ity. Pre and Post Convention tours options are

Madhya Pradesh is Home of Indian Tiger.

also our main consideration to showcase. Even

Religious places like Mahakal temple in Ujjain,

Convention has raised the expectations of the

as per our policy we always try to reach a new

Buddhist stupa in Sanchi and the palace hotels

members and sponsors alike. More than 1200

destination and try to boost tourism to the state

in Bhopal, the boating at Bheda Ghat and

delegates are expected for 3 day event and are

basing our venue of the Convention. After se-

tourist places in Jabalpur, Bhopal, Pachmarhi,

eagerly awaited by all. They look for an en-

ries of deliberations, study visits, Executive

Khajuraho etc. are great attractions of Madhya

chanting destination not explored earlier. Here

Committee took the decision to have IATO’s

Pradesh. IATO Convention in Madhya Pradesh

Indore fits in very well. Post-Convention tours

31st Annual Convention in Indore, Madhya

will bring Madhya Pradesh in focus as conven-

on offer will be very attractive to explore new

Pradesh. Hotel the Grand Bhagwati will be the

tion destination” added Mr. Ashwani Lohani.

areas hither to unknown to our members” said

venue for inaugural function and business session etc.

“We are returning to Madhya Pradesh nearly

Sarab Jit Singh, Sr. Vice President, IATO.

after 22 years when we had our IATO 10th con-

On this occasion, IATO also felicitated a 25

Dr. Mahesh Sharma, Minister of State for

vention at Khajuraho, December, 17 – 19, 1993.

member delegation from Nepal headed by

Tourism & Culture (Independent charge) while

Madhya Pradesh Tourism has been very active

Ashok Pokharel, President Nepal Association

addressing the media and the members in new

in marketing various tourists’ attractions in the

of Tour Operators (NATO) and also a Memoran-

Delhi appealed the members to take benefit of

state. Concurrently with our convention, there

dum of Understanding was signed between In-

this national convention of IATO which is the na-

will be Indian Travel Mart. It is an opportunity for

dian Association of Tour Operators (IATO) and

tional apex body of tourism industry. In his ad-

exhibitors to showcase exciting and diverse

Association of Tour Operators of Andaman

dress, Dr. Mahesh Sharma categorically

range of destinations, conference and Incentive

(ATOA) for promotion of Tourism in Andaman.

mentioned that he is very much convinced the

venues. This will facilitate discerning buyers

While concluding Goyal also informed that 10

way, IATO is working for the promotion of

from the travel trade and corporate world to re-

top outbound tour operators from China se-

tourism and supporting the ministry for all its ef-

inforce their choice for business travel, incen-

lected by Air China are expected to attend the

forts in marketing India in overseas markets. Dr.

tives etc. Also interesting business sessions are

convention in Indore apart from tour operators

Mahesh Sharma also mentioned about the ini-

being planned with social evenings” said

from neighbouring countries like Nepal,

tiatives that Ministry of Tourism is taking to

Pronab Sarkar, Chairman Convention.

Bangladesh, Bhutan and Sri Lanka.

boost tourism both domestic and international.

6

TRAVEL AND HOSPITALITY | AUGUST 2015

“The Stupendous Success of the pervious

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NEWS

New Tourism Policy to boost tourism infra > ‘India Travel Mart’ will be held annually in the country from 2016 onwards. > The government will relaunch the Incredible India 2.0 The National Tourism Policy which is in the off-

end of this fiscal year. Also, the Indian Culinary

should be opened up completely for connecting

ing would become a catalyst to drive the tourism

Institute would become a reality soon and help

regional tourist destinations with international cir-

industry and give a fillip to infrastructure projects

produce world-class supporting staff and workers

cuit to allow free movement of tourists from places

in the sector, said Dr. Lalit Panwar, Tourism sec-

for the travel and hospitality sector. He added that

across the globe. States should focus on civil gov-

retary, Government of India. He was speaking at

ministry’s helpline was also active for resolving is-

ernance and develop five tourist destinations and

first-ever Tourism Investors Meet at FICCI Feder-

sues.

turn them into world-class tourists’ attractions.

ation House. Dr. Panwar said that the industry is

Emphasizing the importance of tourism in

private sector driven, where young and innovative

Prime Minister Modi’s agenda, Dr. Panwar said

entrepreneurs are the providers of products and

that PM has signed MoUs of cooperation in

services and the government’s role is to act as a

tourism with all countries that he has visited. He

facilitator in removing the barriers and irritants for

also stated that the launch of `500 crore mega

smooth functioning of the sector.

project ‘Swadesh Darshan’ is a great opportunity

The two-day meet focusing on interactive meet-

for private sector for investing in access, accom-

ings between the State Governments and promi-

modation and amenities for the destinations

nent investors was organized by FICCI in

under the project. Dr. Panwar added that tourism

partnership with the Ministry of Tourism, Govern-

has been identified as a sector for ‘Make in India’

ment of India and Tourism Finance Corporation

hence it has become a natural beneficiary of poli-

of India (TFCI).

cies under the initiative.

There is also a need to imbibe and embed the

“

Electronic Tourist visa has become a game changer and the government tends to extend VOA to 150 countries by the end of this fiscal year.

Dr. Lalit Panwar, Tourism secretary, GoI

The visa regime and civil aviation sector should be opened up completely for connecting regional tourist destinations with international circuit to allow free movement of tourists from places across the globe.

In his Inaugural Address, Dr. Panwar an-

Dr. Panwar urged the states to come on board

nounced that from 2016 onwards ‘India Travel

and offer investor-friendly policies and packages

Mart’ would be held every year in the country and

to the stakeholders. He also informed that the es-

all stakeholders would be invited for discussion

tablishment of National Tourism and Hospitality

on various issues related to the sector, including

University has received a nod from the Cabinet

investment prospects. Tourism reflects perception

and the first academic session is likely to begin

and India needs to improve its perception across

from July 2017. Besides, ITDC is opening Centre

the globe by enhancing the quality of tourist ex-

of Excellence for hospitality where students would

perience, providing good products and assuring

be imparted with practical training as well. He

To improve quality of experience on ground, pri-

safety and security of the visitors, he added.

added that an inter-ministerial coordination com-

vate sector should look at capacity building and

“

Amitabh Kant, Secretary, Department of Industrial Promotion and Policy, GoI

culture of hospitality from school level, he added.

Dr. Panwar said that the government was all set

mittee had been constituted to remove the bottle-

focus on skill development, said Mr. Kant and

to relaunch the Incredible India 2.0 and also at-

necks and Medical and Wellness Tourism Board

added that a new innovative communication strat-

tempts were being made to create synergy for

was on the anvil.

egy was needed for Incredible India 2.0 and digi-

community participation. Highlighting the steps

In his Special Address, Amitabh Kant, Secre-

tal media should be leveraged to this end. He said

initiated by the government to give the sector a fil-

tary, Department of Industrial Promotion and Pol-

that India also needs to build 300 exhibition and

lip, he said that electronic visa on arrival (VOA)

icy (DIPP), said that tourism sector had a

convention centres across the country to harness

has become a game changer and the govern-

multiplier effect on the economy and suggested

MICE tourism market.

ment tends to extend VOA to 150 countries by the

that the visa regime and civil aviation sector

8

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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NEWS

TrawellTag Cover-More conducts ‘Travel Agents Engagement Programme’ in Bengaluru

enhancement programme, but trade associations like ETAA are also approaching us for conducting engaging seminars for associate travel agents.

Through this developmental programme, TrawellTag Cover-More creates a platform to educate the travel agents on beneficial skills for business

A successful upsell skill development programme directed for the travel agencies and agents from Bengaluru.

growth and such initiatives should be promoted to achieve better and higher quality of travel ancillary sales. As a result of this programme we have seen

TrawellTag Cover-More, the market leaders in

Speaking on the occasion, Dev Karvat, Manag-

the awareness levels change in the cities where

travel ancillary services like global, medical and

ing Director, TrawellTag Cover-More, said, “We are

this has been conducted and so we are optimistic

concierge assistance, luggage tracking and travel

glad to see enthusiastic participation of the travel

that there is positive scope for such initiatives

insurance conducted its Travel Agents Engage-

agents of our fraternity, who are self-motivated

across India. We are confident that this training

ment Programme (TAEP) in Bengaluru on Thurs-

and constantly aspiring to better their overall skills

session in Bengaluru has been another step for-

day, July 30, 2015. The programme was

and understand and follow the market inclinations.

ward in our TAEP journey and will boost the travel

conducted exclusively for travel agents in Ben-

Not only are travel agencies finding the need for

industry as a whole.”

by TNH DESK

galuru and the daylong conference was spread over two sessions, morning and evening respectively. Held at ITC My Fortune and Taj Vivanta, this TAEP aimed at enhancing the product knowledge, upsell skills and updating the fellow agents about the recent market trends. This successful programme has already been held at several major cities in India like Mumbai, Kolkata, Chennai, Ahmedabad, Nagpur, Indore, Vizag, Pune, Hyderabad and now in Bengaluru.

The Travel Agent’s Engagement Programme is a highly successful internationally acclaimed programme. It is to be a productive step towards achieving higher quality of travel ancillary sales and also help increasing penetration and improving cross selling skills among travel agents.

Thomas Cook India receives Bombay High Court approval for merger with Sterling Holiday Resorts The shareholders approval had earlier been obtained by way of a postal ballot and a court convened meeting.

India’s leading integrated travel and travel related financial Services Company has received

tive shareholders and creditors under the court

2015. With a clear roadmap, Sterling has taken

process.

strong, confident strides this year with upgrades

approval of the High Court of Bombay for its

Once the High Court Order is filled with and

of 6 existing resorts and opening of 4 new re-

merger with Sterling Holiday Resorts (India) Lim-

approved by the relevant authorities, Thomas

sorts (at Corbett, Daman, Shirdi and Dindi), to

ited, vide order dated July 2, 2015.

Cook (India) Ltd will initiate the process for issue

bring its network to a total of 24 resorts across

The shareholder approval had earlier been

of shares to shareholders of Sterling Holiday Re-

India.”

obtained by way of a postal ballot and a court

sorts (India) Limited. Speaking on the announce-

He concluded by stating, “As the now diversi-

convened meeting. The High Court of Bombay

ment, Madhavan Menon, Managing Director,

fied Thomas Cook (India) Group, we are confi-

has sanctioned the composite scheme of

Thomas Cook (India) Ltd said, “The Company’s

dent of robust performances that broaden our

arrangement and amalgamation between Ster-

strategic investment in Sterling Holiday Resorts

business services platform to increase share-

ling Holiday Resorts (India) Limited, Thomas

is delivering well for us, Sterling Resorts having

holder value.”

Cook Insurance Services (India) Limited and

turned profitable, declaring its first profit in 18

Thomas Cook (India) Limited and their respec-

years- of Rs 5 Mn for the FY ended March 31,

10

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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NEWS

TUTC targets Travel Agent Community with special commission on luxury packages The Ultimate Travelling Camp (TUTC) is targeting the travel agent and tour operator communities to further leverage sales of their super luxury camps in India.

Currently operational camps include the

our well thought out and well executed itineraries

Chamba Camps at Thiksey and Diskit, which will

are highly experiential in nature and has been

go on till the end of September 2015. The Kohima

crafted keeping in mind the individual special in-

Camp at Nagaland commences from November

terests of our guests. All our tour escorts are locals

29, 2015 to coincide with the annual Hornbill Fes-

and have been handpicked and well trained to ex-

tival and goes on until December 12, 2015.

ecute each file to the zenith of perfection. Each of

TUTC has conducted several training sessions

our campsites also boasts of an in-house para-

and seminars for select travel agents to help them

medic with a fully functional Medical Inspection

understand the brand better. The company plans

Room, 24 hour security cover, dedicated butler for

to tap more agents in the near future as the brand

each tent, daily turn down services and in-house

expands its presence to other geographies.

laundry services to name a few.

Rajnish Sabharwal COO, TUTC

According to Rajnish Sabharwal, COO, TUTC, “The travel agent community acts as a profitable

The TUTC Experience: The Chamba Camp at

Detailing for each tent is in itself highly com-

segment for us with their respective reach and

Thiksey takes you through a journey of discovery

mendable too – from the individual private outdoor

client network. Considering this, we have intro-

of the ancient treasures of Ladakh. One can join

wooden decks to classic Period furniture harking

duced an agent commission model on all our lux-

the monks for a magical early Morning Prayer cer-

back to the colonial British Raj ,04 poster wooden

ury packages, which serves as an incentive for

emony at the Thiksey Monastery and experience

beds with top of the line soft furnishing and en-

them to innovate their style of selling the TUTC ex-

the local culture and tradition up, close and per-

suite bathrooms with shower cubicles.

perience.”

sonal at a Ladakhi hamlet in Stok Village. Guests can attend a special prayer ceremony at the Diskit Monastery. They can explore hidden treasures of Turtuk Village and ride on the double-humped camel through the Hunder sand dunes. At the Kohima Camp, Nagaland revel in the excitement of the Hornbill Festival even as you immerse into indigenous Naga culture and traditions.

Some of the salient features of our campsite and allied camp services are that each of them commands a very strategic and respectable address with great panoramic views of the outdoors.

Great emphasis is placed to the safety, security and over-all well being of our esteemed guests. All

12

TRAVEL AND HOSPITALITY | AUGUST 2015

If you have a query or wish to book a luxury package, please call our toll-free number 1800-123-0508 or email us on info@tutc.com. Please visit us on www.tutc.com to know more.

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AVIATION

IATA calls for a comprehensive aviation policy In India The new civil aviation policy should be aligned with the Indian Government’s intention to make it easier to do business in India.

The International Air Transport Association (IATA) has called for the development of a com-

uations where airlines are effectively taxed on taxes collected.

prehensive policy for aviation aligned with the

Competitive Fuel Pricing: State taxes on jet

Indian Government’s stated intention to make it

fuel can be as high as 30%. Tyler urged the

easier to do business in India. The objective is

government to grant “declared goods” status for

to allow India to derive maximum social and

jet fuel which would limit taxation. “The decision

economic benefits as its aviation market grows

to introduce competition in jet fuel supply at key

to become the third largest in the world. That is

airports needs to be followed up with open ac-

expected to happen in 2029 when the number

cess to the pipelines that get fuel to the airport

of travelers to, from and within India will near

in order for efficiencies of a liberalized market

280 million annually.

to be realized,” said Tyler.

“Already aviation and aviation-related tourism

Allowing AERA to do its work: Tyler high-

support 7 million Indian jobs and $23 billion of

lighted the importance of allowing the Airports

India’s GDP. The healthy growth of the sector

Economic Regulatory Authority (AERA) to do

has the potential to expand these benefits

its work independently. He called for action in

tremendously. But there are immense chal-

three areas:

lenges which must be overcome—as seen in

• Overcome legal challenges which prevent

the sector’s financial performance. While de-

AERA’s recommendation for a 78% reduction

mand growth is robust and some airlines are

in Delhi’s airport charges from being imple-

generating profit, sector-wide losses for India

mented.

Tony Tyler Director General and CEO, IATA

“Onerous regulation and processes, debilitating taxes and expensive infrastructure are holding back the industry’s ability to deliver greater economic benefits to India.”

are still expected to exceed $1 billion this year.

• Protect the independence of AERA and the

Onerous regulation and processes, debilitating

principle of a “single till” for airport charges in

taxes and expensive infrastructure are holding

light of stock exchange filings which show that

back the industry’s ability to deliver greater eco-

the Ministry of Civil Aviation had instructed

nomic benefits to India,” said Tony Tyler, IATA’s

AERA to use a hybrid till for its “independent”

Tyler highlighted several examples where In-

Director General and CEO.

determination of airport charges at Hyderabad.

dian regulation is out-of-step with global stan-

said Tyler.

Tyler was delivering a keynote address at the

• Carefully assess the proposed privatiza-

Aviation Day India organized by IATA together

tions of Jaipur, Kolkata, Ahmedabad and Chen-

“India needs smarter regulation. This essen-

with India’s Ministry of Civil Aviation (MoCA)

nai to ensure that the “single till” principle is

tially means taking a business-like approach to

and the Confederation of Indian Industry. In his

maintained and that the privatization terms are

regulation using common-sense and proven

address Tyler highlighted three priority areas

appropriate to the level of development at the

principles. These include targeting regulation to

where work is needed to reduce costs in India:

airports. Significant public investment in these

address real issues, using global standards

Reducing the Tax Burden: The application of

airports should be considered in a cost/benefit

where they exist, satisfying a rigorous cost ben-

Service Tax should be aligned with a principle

analysis aimed at determining if the public in-

efit analysis and consultation with industry. If we

that it does not apply to services rendered out-

terest would be best-served by a concession

can work together to build regulations that meet

side of India including those for overflight

contract or a management contract.

the public interest, are consistent with global

charges, global distribution systems, extra baggage fees and international tickets. He also

dards and best practices.

standards and which can be implemented effiSmarter Regulation

ciently then we are all winners. And we will

highlighted that the incoming GST regime

“Regulation is also holding back the develop-

avoid the angst involved in unwinding mis-

should also zero-rate international air transport

ment of the sector. Well-intentioned regulations,

takes,” said Tyler. “There is a great opportunity

services in line with OECD guidelines, the need

but which are inconsistent with global stan-

for the government’s ease of business agenda

to follow international treaties that protect air-

dards, make doing business in India very diffi-

in aviation. Aviation is already a largely stan-

lines from double-taxation on income and the

cult for the airlines. India imposes rules and

dardized industry with many global references

need to avoid double-taxation within India in sit-

requirements that are not seen anywhere else,”

to guide us.”

14

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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AVIATION

Air India Star Alliance successful partnership completes one year

Upgradation of Leh Airport proposed

11th July, 2015 marked the successful completion of one year of the Air India Star Alliance partnership.

AAI has proposed to construct a new Terminal Building at Leh Airport to cater for 600 peak hour passengers for which 11.8 acres of land has been requisitioned from IAF. Leh Airport belongs to Indian Air Force (IAF), Ministry of Defence and the Airports Authority of India (AAI) maintains a Civil Enclave for Civil Operations.

In the draft Civil Aviation Policy formulated by the Government, it is proposed to promote the six metro airports at Delhi, Mumbai, Chennai, Kolkata, Bangalore and Hyderabad as international hubs to serve as the main access points for international travel to and from India, as this is essential for developing domestic civil aviation. This information

The last year on 11th July, India’s national carrier Air India formally became the 27thmember of the Star Alliance network and with it, opened up

was given by Minister of State for Civil Aviation, Dr. Mahesh Sharma in a written reply to a question in the Lok Sabha.

by TNH DESK

a completely different world to its passengers. Air India celebrated the day with fervour and enthusiasm, with lots of exciting initiatives planned for passengers. Passengers on 10 select domestic metro flights were treated to an exclusive, personalized inflight experience with a chef on board who interacted with them and also, assisted cabin crew in the service.

On the other hand, the passengers on board international flights in the First and Executive class were treated to delectable chocolates.

Revamp of BCAS is underway The Ministry of Civil Aviation had engaged an expert team of International Civil Aviation Organisation (ICAO) in 2011 for making suggestions for restructuring of Bureau of Civil Aviation Security (BCAS) and for sufficient operational infrastructure for aviation security. On the basis of the

To commemorate the occasion, designer display cards at the metro air-

recommendation of the said expert team, Ministry of Civil Aviation has

ports were placed on check in counters and personnel adorned Air India

already worked out the requirement of manpower in BCAS. by TNH DESK

Star Alliance badges at the airports.

Delhi to be the inaugural route for British Airways’ Boeing 787-9 British Airways has announced that its new Boeing 787-9 Dreamliner, complete with a new First class cabin, will start flying to Delhi from 25 October 2015.

With this development, Delhi will become the first route for British Airways globally to benefit from the brand new aircraft and a new First.

To commemorate the launch, British Airways is delighted to launch a special fare offer of over 50% off for its customers travelling from New Delhi to London-Heathrow on the new aircraft in

tomers, adding further value to their travel expe-

ison to the 14 seats* available on other British Air-

World Traveller (economy). Customers can take

rience with us. “We welcome our customers from

ways long-haul aircraft, giving even more exclu-

advantage of the attractive discount for the sale

Delhi to experience a whole new level of comfort

sivity and privacy to customers.

period 14 July 2015 – 16 July 2015 and outbound

and luxury and do hope they enjoy the benefits

Created specifically for the Boeing 787-9, the

travel period 25 October 2015 – 31 December

of our new aircraft from the city,” he added. The

new First suites have been painstakingly de-

2015.

787-9, the first of which is due to arrive with

signed based on feedback from First customers,

Moran Birger, British Airways' Regional Com-

British Airways in September, is 20ft longer that

to put comfort at the heart of the experience and

mercial Manager, South Asia said, “We, at British

its 787-8 predecessor (of which the airline has

make the very best use of the more intimate

Airways, are constantly innovating and adding

eight), so as well as offering World Traveller

space. The suites now include four new storage

more to our offerings, keeping the customer’s

(economy), World Traveller Plus (premium econ-

areas. A new ottoman next to the adjustable foot-

comfort and convenience at the heart of our de-

omy) and Club World (business class), there’s

stool has enough room for shoes, handbags and

cision making. India is the second largest inter-

also room for a new First class cabin – a first for

personal items, while the personal suiter for jack-

national market for us after the U.S. and we are

the airline’s 787 fleet.

ets and coats is now accessible without the cus-

committed to providing the very best to our cus-

16

TRAVEL AND HOSPITALITY | AUGUST 2015

The First cabin has just eight seats in compar-

tomer having to move from their seat. by TNH DESK

FINal--07-08-2015_layout 1 07-aug-15 6:45 pm page 17

AVIATION

United Airlines completes a decade of nonstop flights between Delhi and New York/Newark this year United Airlines will complete a decade of nonstop flights between Delhi and New York/Newark this year. The airline plans many customer and travel trade activities to celebrate 10th anniversary of its foray into India. In an interview with TnH, Harvinder Singh, Country Manager- India, United Airlines, speaks about his airline’s operation in India.

v B PREM KUMAR Y

Q

Kindly throw light on United Airlines'

and refreshing towelette in addition to a variety of

presence in Indian aviation market.

other items so our customers can arrive feeling

How is your presence grown in this market in

refreshed. Available on all aircraft flying from

terms of market share and route expansion?

Mumbai and Delhi to New York, United Business-

United Airlines has served India since 2005 and

First offers a superior service with a seat that re-

will mark a decade of nonstop flights between

clines 180 degrees into a lie-flat bed, and features

Delhi and New York/Newark later this year. We

a personal on-demand entertainment system

more. This allows customers greater control of

thank all of our customers from across India who

with a 15.4-inch/39-cm touch screen monitor,

their travel experience and world-wide there are

have flown with us during this time and with their

noise-reduction headsets, laptop power and USB

more than 20 million users of our award-winning

support, look forward to continued success for

ports.

and user-friendly mobile app.

United in the Indian market.

In June 2015, United introduced a significantly

Our daily nonstop services from Delhi and

upgraded food and beverage experience for

Mumbai to New York/Newark reflect the popular

Economy customers on our long-haul interna-

demand from travellers wishing to fly to the

tional flights, with a new, high-quality in-flight din-

United States of America. Our services not only offer direct access to New York, but also an unparalleled range of connections via Newark to destinations throughout the Americas.

Q

What are the new initiatives you have undertaken recently for Indian mar-

Harvinder Singh Country Manager- India, United Airlines

Q

Kindly share your insights of Indian aviation market.

The Indian market is important to United, and we have offered nonstop service to customers across

“One of my priorities is to ensure we keep the travel trade up to date with all of the changes and developments we have at United and to communicate the customer benefits of flying on our airline.”

ket?

India for almost ten years. We are pleased with the performance of our Mumbai-New York and Delhi-New York flights and expect the Indian market to continue to perform well. While it is our company policy not to publish traffic data for individual routes, load factors on our Indian routes are broadly in line with those for our trans-Atlantic

In the Indian market, as in all the markets we

ing service. Economy travellers can enjoy a

serve, we work closely with the travel agency

flavorful, multi-course meal with complimentary

community. One of my priorities is to ensure we

beer and wine. United Economy also offers com-

keep the travel trade up to date with all of the

plimentary in flight entertainment, whilst cus-

changes and developments we have at United

tomers in United Economy Plus can relax with

the U.S.? What are the challenges in this mar-

and to communicate the customer benefits of fly-

extra legroom and increased personal space.

ket that need to be addressed?

routes as a whole – 85.3 per cent for June 2015.

Q

According to you, how is this market different from other markets such as

ing on our airline. As we build up to marking a

Improvements in our in flight product also in-

Every market we serve is different. United is a full-

decade of serving the Indian market, we are plan-

clude the introduction of satellite-based Wi-Fi to

service carrier and we are targeting the Indian

ning a number of customer and travel trade activ-

enable travelers to access their emails and down-

corporate travel market, particularly with our

ities to celebrate our 10th Anniversary. These are

load content in flight via their personal devices.

award-winning BusinessFirst product, but are

set to take place in the second half of the year.

United’s mainline fleet is expected to be fitted with

committed to providing the best travel experience

Wi-Fi by the end of 2015, and over 80% of

to all of our customers flying to and from India. In

planned installations are currently complete.

India, as in any market, the actual mix of business

Q

What are the new in-flight services in your flights operating on Indian

routes?

From August this year our BusinessFirst cus-

to leisure traffic varies from month to month.

Q

What are the new marketing initiatives for Indian market?

As many of our passengers travel through the gateway cities of Delhi and Mumbai from other

tomers will receive newly redesigned United

United continues to invest in technology that puts

parts of India, we have also tried to ensure our on-

amenity kits featuring Cowshed brand premium

flight information and transactions at customers’

board food offerings represent cuisine from across

skin-care products. These kits will contain Cow-

fingertips, with apps that enable mobile bookings,

India and are not restricted to one location.

shed’s moisturising hand cream, natural lip balm

status updates, check-in, boarding passes and

18

TRAVEL AND HOSPITALITY | AUGUST 2015

FINal--07-08-2015_layout 1 07-aug-15 6:45 pm page 19

AVIATION

Thai Airways devises promotional fares for flyers Thai Airways has on offer a slew of promotional fares for students, MICE tourists and wedding groups planning a trip to Thailand, Australia and New Zealand.

v B SWAATI CHAUDHURY

Virgin Atlantic celebrates 15 years - Connecting India to UK Virgin Atlantic is excited to celebrate 15 years this July of delighting customers from Delhi to London and beyond!

Bringing desperately needed competition to the route, since the

Y

We are living in a world

launch on 5th July 2000 the airline has now flown over 1.8 million pas-

where travel is emerging

sengers and 100000 tonnes of cargo. Recently the airline became the

as an integral part of life

first European carrier to fly the brand new Boeing 787-9 Dreamliner on

and at a time when Thai-

the Delhi-London route with the latest cabin enhancements and inno-

land and Singapore are

vations. Delighted by this achievement, Nick Parker, Head of India and

on the “to-go” list among

Middle East for Virgin Atlantic said, “The Delhi route is hugely popular

Indian travellers, Thai Air-

among Indian customers who love the unique, personalized experience

ways

ultimate

as we connect them to London and 219 destinations in the US includ-

choice of travel. The

ing New York. We’re celebrating our 15th anniversary by offering cus-

renowned global airline

tomers a special birthday fare to London!”

is

the

by TNH DESK

player not only offers boosts to Thailand as a prospective tourist destination but also provides a

Vichaya Singtoroj General Manager, Thai Airways InternationalKolkata

vast network of connections to other destinations in South-East Asia, Australia, New Zealand and Los Angeles in the United States.

As of now, Thai Airways has six online stations in India including New Delhi, Mumbai, Kolkata, Chennai, Bengaluru and Hyderabad.

Indian travellers planning to fly to Bangkok can do so from any of these stations. Vichaya Singtoroj, General Manager, Thai Airways International- Kolkata explained, “All our flights are well-known to offer convenience, Indian cuisine and unmatched in-flight service to entice Indian flyers. We are thinking of increasing our frequencies from New Delhi and Kolkata sometime in the current year.”

The airline has the highest flow of passengers from New Delhi and has lined up an array of promotional fares to spruce up cus-

‘In-principle' approval for setting up of 14 Greenfield airports Minister of State for Civil Aviation, Dr. Mahesh Sharma informed Lok Sabha that the Government has granted 'in-principle' approval for setting up of the following 14 Greenfield airports in the country.

tomer service in the current period. Singtoroj said, “We have come

Estimated project costs for these airports are: Mopa in Goa (`3000 cr), Navi

up with competitive group fares for MICE travellers and wedding

Mumbai (`15149 cr), Sindhudurg (`350 cr) and Shirdi (`320.54 cr for Phase I)

groups flying down to Thailand and beyond. There is also special

in Maharashtra, Bijapur (`150 cr), Gulbarga (`13.78 cr in initial phase), Hassan

students fare travelling to Australia with 40 kg baggage allowance.”

(apprx. 793.95 cr in three phases) and Shimoga (`38.91 cr in initial phase) in

The airline has no such discounted offers for Senior Citizens trav-

Karnataka, Kannur (`1892 cr) in Kerala, Dabra (`200 cr) in Gwalior, Pakyong

elling to Thailand. Singtoroj added, “We have introduced one-way

(Rs. 605.59 cr) in Sikkim, Kushinagar(`600.39 cr) in Uttar Pradesh, cost esti-

fares for those flying to Australia and New Zealand with a baggage

mated by Airports Authority of India, as the development of the airport through

allowance of 40 kg and the offer is on till September 30, this year.”

Public Private Partnership (PPP) could not be realized by the Government of Uttar Pradesh (GoUP), Karaikal (`280 cr) in Pudducherry and Durgapur (`700

Future plans of Thai Airways:

cr) in West Bengal. Out of these, one project namely Durgapur Airport has

•Competitive group fares for corporates and wedding groups travelling to Thailand and beyond.

•Special students fare flying to Australia with 40 kg baggage allowance.

•One-way fare for tourists going to Australia and New Zealand with a baggage allowance of 40 kg.

•Increasing flight frequency from New Delhi and Kolkata.

commenced commercial operations on 18th May, 2015. Since 2012, the government has received initial proposals for setting up of Greenfield airports at several places, namely, Karwar in Karnataka, Androth (Karavati dist.) in Union Territory of Lakshadweep, Taj International Airport, Hirangaon in Uttar Pradesh, Dagadarthi Mendal Nellore Dist., Bhogapuram in Vizianagaram District near Visakhapatnam, Tadepalligudem in West Godavari District, Oravakallu in Kurnool District and Kuppam in Chittoor District in Andhra Pradesh.

by T NH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

19

FINal--07-08-2015_layout 1 07-aug-15 6:45 pm page 20

IATO CONVENTION

IATO Convention: Can MP take advantage of this important event? v B SHAYAN MALLICK Y

Madhya Pradesh last played host to an IATO

What is evidently clear is Madhya Pradesh is rapidly growing its tourism profile.

convention more than two decades ago in De-

From a ‘bimaru’ (sick) state about a few years

cember 1993 at Khajuraho, probably the only

ago, MP is experiencing a silent revolution

destination that had any touristic appeal back

today. Ten years ago the growth rate of India

then. The event was IATO’s 10th Annual Con-

was 9.5 per cent and MP’s 5.3 per cent. In

vention. A lot has changed since then and

2014, while India grew at a rate of 4.7 per cent,

today Madhya Pradesh has emerged as one of

MP’s growth rate was 10.2 per cent with GSDP

massive 155,000 kms of road network,

the leading domestic tourism destination. And

growth of over two and half times, six-fold in-

18 entry points into the state, 425 trains tran-

a testimony to that is the fact that a loss making

crease in capital expenditure, consistent rev-

siting and connecting the central Indian state

Madhya Pradesh State Tourism Development

enue surplus budget, all in the last 10 years.

with virtually every nook of the country, 31

Corporation (MPSTDC) has become a profit

Ten years ago 33 per cent of the budget went

weekly flights, including 14 from Bhopal and 12

making corporation, a rare feat in India indeed.

to service the debt in interest payment. Today

from Indore as well as flights from Gwalior,

Speaking at Madhya Pradesh’s largest ever

Shivraj Singh Chauhan Chief Minister of Madhya Pradesh

Khajuraho and Jabalpur.

tourism road show in Delhi recently, the state

The 2015 IATO Annual Convention, IATO’s

Chief Minister, Shivraj Singh Chauhan, said

31st convention later this month, in Indore, MP,

that his state is developing a habit of being at

happens at a time when the call to grow

the number one position in the country in many

tourism is being made from the apex office of

fields such as economic growth, agricultural

the Prime Minister of India. And in case of Mad-

growth, farm production and wants to achieve

hya Pradesh, Chief Minister Chauhan has not

a similar feat in tourism as well.

only shown a very strong support for the sector

Latest figures show MP, with over 63 million

but has also vowed to position his state at the

visitors, ranking 7th in domestic tourist arrivals

top position. It’s pretty unheard of that a state Ashwani Lohani Commissioner, MP Tourism & MD, MPSTDC

Chief Minister travels outside the state to at-

of Telangana that ranks 6th currently. In 2006,

this figure is 7 per cent. State’s tax revenue has

state’s rich tourism offerings. And most impor-

this number was just over 10 million. MP

recorded a growth of 18 per cent year-on-year

tantly, Chauhan probably has the finest and

ranked 12th in international tourist arrivals with

in the last five years. Per capita income that

most astute manager at his disposal in Ashwini

280,333 visitors in 2013. It received 340,000 in-

was Rs. 14,000 in 2003 has grown to Rs.

Lohani, who is heading MP Tourism as Com-

ternational visitors in 2014, registering a robust

56,000 now.

missioner and is also the Managing Director of

in the country in 2014, a drop of one place in ranking because of the recently created state

22 per cent growth over the previous year.

TGB Palace Indore

20

TRAVEL AND HOSPITALITY | AUGUST 2015

A power surplus state today, MP boasts of a

tend a road show making a strong pitch for

MPSTDC.

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 21

IATO CONVENTION

IATO, according to its President Subhash

destination appeal. According to TGB’s Mansi

Goyal, handles around 90 per cent of inbound

Sadhu, soon to open TGB Palace, Indore, will

tourism traffic in the country, and therefore, the

be 115-key luxury hotel with massive meeting

success of 31st IATO Annual Convention will

space that is already functional now.

be key to MP’s aspiration of breaking into the

The state is also looking at improving its air

top 10 inbound destination in India from the

connectivity intra-state, with key destinations

current 12th rank.

outside the state as well as international con-

Three World Heritage Sites, nine National

nectivity. Air Taxi is expected to soon restart

Parks and 25 sanctuaries, historical cities of

that will connect destions within and outside

Bhopal, Gwalior, Jabalpur, Pench and Panna National Parks, Ujjain and Omkareshwar, its

Sunil Sikka WelcomHeritage Hotels

Tiger and other wildlife treasures, the temples

the state. MP has also signed MoU with Emirates and Air Arabia to establish direct air connectivity to Bhopal and Indore.

of Khajuraho, are just to name a few of the

Lohani says that the current focus is solely

MP’s diverse tourism offerings.

on branding and showcasing MP. According to

The state currently has about 8000 hotel

MPSTDC Managing Director, everything that

rooms and is looking at about doubling this

MP Tourism is doing outside MP is focussed on

number in the next five years. The state is work-

these twin objectives. We have not moved be-

ing aggressively on boosting private sector in-

yond that and our marketing also is focussed

vestment in tourism in the state. The MPSTDC

on achieving the same objective whether it is

has its own collection of about 72 hotels that

road show that we are doing in cities outside

Lohani says is the finest in terms of looks, serv-

the state, selective advertising and promotional

ices, facilities and the bottom-line and as good as any in the private sector.

Mansi Sadhu TGB

Presence of leading hotel chains like Wel-

campaign that we plan to soon start.

IATO Conventions have been known for significantly upping destinations’ profile and boost-

comHeritage that operates four properties in

are marking their presence in Madhya

ing international arrivals. At the time of this

the state is also contributing in boosting state’s

Pradesh. In the last few years, the state has

massive interest MP tourism, both from the

tourism profile, both in the domestic as well as

also seen a rise in number of bollywood films

government as well as private sector, IATO

international markets. According WelcomHer-

being shot here because of the beautiful desti-

members hold the key in MP’s march towards

itage’s Sunil Sikka, Presence of many hotel

nations like Khajuraho, Jabalpur, Gwalior and

a successful and prosperous tourism future by

chains, sanctuaries, national parks, world her-

Indore.

converting state’s branding effort to actual busi-

itage sites, natural beauty and good air and rail

Presence of international brands like Radis-

ness. It would be interesting to watch as to

connectivity, improved highways, play impor-

son that debuted in the state a few years ago

what extent MP Tourism can take advantage of

tant role in promoting a destination. Besides, in

with 200 plus inventory hotel in the commercial

this very important event, and importantly if it

recent years, Madhya Pradesh has been suc-

capital of Indore and new projects like Gujarat

can woo its stakeholders from the private sec-

cessfully promoted as a part of Incredible India

based The Grand Bhagwati’s most ambitious

tor to showcase their products and create long-

marketing campaign which has contributed a

project TGB Palace, Indore, venue of the 31st

lasting business associations with India’s

lot to tourism in the state. Leading hotel chains

IATO Convention, is further adding to MP’s

inbound trade.

WH Noor-Us-Sabah Palace

TRAVEL AND HOSPITALITY | AUGUST 2015

21

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 22

TECHNOLOGY

Tech start-ups changing the rules of the game Technology is redefining the way the travel and hospitality industry has been operating traditionally, and in this game, technology start-ups are emerging as game-changers. In recent years, travel and hospitality industry of the country has seen many technology-based start-ups coming up with innovative services and scripting their success stories. Most of these successful start-ups are founded and led by tech-savvy young entrepreneurs. These companies are bringing efficiency in the system, easing the process and saving cost and time for both service providers as well as consumers. Automation is replacing manual and archaic techniques. TnH speaks to some of the founders of such start-ups to know their vision and success mantra. v B PREM KUMAR Y

‘Genuine ideas will always have takers- believe in your idea, have a long-term play’ According to Agarwal, traditionally, con-

wal. A few examples on how OYO Rooms

sumers have been slow to accept new

does this include – a new-age app which

products and technologies. “I remember the

enables quick room booking as well as or-

OTAs having a tough time when they

dering room service at the snap of your fin-

started off around 15 years ago. Moreover,

gers; tablets at properties which sync with

travel used to be a well thought out and

centralized reservation system; feedback

much pre-planned affair. But this is chang-

collection and redressal mechanisms of

ing rapidly,” said Agrawal, adding, “You see

customer grievances and applications to

a lot of innovation in this space today – trip

monitor operations/audit the properties.

planners, aggregators, standardized stay

Shed light on his long-term vision, Agar-

providers like ourselves etc. Also travel is

wal said, “We have identified a problem and

becoming more impulse driven and last

we are striving hard to address it. There’s

minute. People are looking for complete, af-

still a long way to go before we achieve

fordable and quality travel solutions. The

everything we have set as goals for our-

start-ups in the travel/hospitality space

OYO Rooms was founded to offer a stan-

selves. The growth we have seen (1 hotel

have given birth to cater to this demand.”

dardized experience (something which was

in 2013 to more than 750 hotels today) till

Agarwal believes that “a genuine idea will

lacking in the budget category segment) to

date can be attributed to three factors: our

always have takers - believe in your idea,

guests at affordable prices. Ritesh Agar-

awesome hotel partners and customers

have a long-term play and be super confi-

wal, CEO and Founder, OYO Rooms be-

who have consistently placed their faith in

dent in your pitches to investors. “Our ap-

lieves that technology can play a crucial

us, our dedicated work force and our asset-

proach

Ritesh Agarwal CEO and Founder, OYO Rooms

22

tomer interacts with the brand,” said Agar-

to

investors

included

four

role in providing this standardized experi-

light business model (along with stream-

components – showcasing a massive prob-

ence seamlessly. “Technology is at the cen-

lined processes) which helps us scale

lem in the hospitality sector, our unique ap-

ter of the relationship that we maintain with

rapidly.”

proach to solve this, integration of

our hotel partners and our customers -

Agarwal informed that OYO Rooms aims

technology and our growth vision,” said

bringing in operational efficiencies in our

to be present in 50 cities in India with 2500

Agarwal. “The very fact that this business

everyday interactions with our hotel part-

hotels and 16,000rooms by the end of this

model was distinctive and highly scalable

ners as well as redefining the way the cus-

year.

helped us garner investors.”

TRAVEL AND HOSPITALITY | AUGUST 2015

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 23

TECHNOLOGY

‘My success mantra is great team, great product and great service’ erty. On the other hand, customers always

get 2,000 hotels on board. We list hotels on

found it hard to get good stay options at rea-

our platforms free of cost. At present we are

sonable rates at the last minute in spite of

offering our services for hotels located at

hotel rooms being vacant,” said John. “We

more than 250 destinations and we are

thought of coming up with a solution to

working hard to increase our footprint on

bridge that gap and that’s how RoomsTonite

more popular sites in the coming years.”

was born. Considering the rapid change

RoomsTonite has a range of hotel brands

technology is bringing in hospitality sector,

available on its platform. It offers hotels under

we decided to launch this platform exclu-

three categories: Luxury, Premium and Com-

sively on mobile (App only).”

fort. Bookings on its platform are increasing

John is quite satisfied with the progress his

month on month. RoomsTonite started with

company has made in such a short span of

only 10 members in January this year and

time. RoomsTonite app was launched in Jan-

now it has grown to a team of 60. It also

uary 2015 and so far it has seen good num-

launched a 24x7 customer support services

ber of downloads, bookings and customer

to help its guests use its app more efficiently.

RoomsTonite is a last-minute-only hotel

reviews. “Before January we were in beta

John said that his “success mantra is great

booking app, available only on smartphones

phase and our product team is constantly

team, great product and great service. There

that allows customers to find good hotels at

working round the clock on enhancing user

is no substitute for hard work.” John sees a

very exciting price anytime, anywhere.

experience with new updates from time to

huge potential for his venture in the coming

Suresh John, Founder and CEO, Room-

time,” said John.

months. “With the ever-evolving technologi-

Suresh John Founder and Chief Executive Officer, RoomsTonite

sTonite has been in this sector for over 25

John says that thier Android app is a su-

cal capabilities and the growing smartphone

years. He started his first venture IDS soon

perb product in the hospitality segment that

craze the popularity of on-demand services

after completing his college. “Few years back

ensures seamless, safe and convenient user

are increasing globally as well as in our

we (at IDS Group) did a survey among our

experience for hotel booking. “We have

country. We are focused only on last minute

hotel clients and one of the issues that was

launched an updated version on the iOS

and we are bringing that on-demand culture

addressed was to yield improvement meas-

platform as well and will be releasing another

in hospitality sector. I am very confident that

ures. A lot of inventories remain vacant even

enhanced version very soon,” said John. “In

technology will play a great role in the years

as hotels use all channels to sell their prop-

such a short period, we have been able to

to come,” said John.

‘Massive under-supply of rooms in India is a huge opportunity for platforms like us’

Yogendra Vasupal Founder and CEO, Stayzilla

Fragmentation of the short-terms stay

ronment is very conducive for travel startups.

market and the large market size of it in early

The massive under-supply of rooms in India

2000 was the reason Yogendra Vasupal

is a huge opportunity for platforms like us

started in travel industry. Vasupal believes

that get people to open up their homes and

that his venture will grow 500% yearly for the

become hosts. As a country of 1.2 Billion

next 4-5 years. Vasupal attaches great value

people, we have lesser number of star cate-

to ideology and philosophy. Explaining his

gory rooms than a Singapore.Also, the still

success mantra, Vasupal said, “My success

unsolved problems in exploring and planning

mantra is to have strong first principles with

is a huge opportunity,” said Vasupal.

respect to ideology and philosophy, and then

As regards funding for travel start-ups,

having the patience, persistence and consis-

“Funding for travel start-ups has gone

tence to follow through.

through multiple cycles of upswing and

The current time is very opportune for travel start-ups in India. “Currently, the envi-

downswing. We are currently in an upswing,” said Vasupal.

TRAVEL AND HOSPITALITY | AUGUST 2015

23

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 24

TECHNOLOGY

‘Venture capitalists are very receptive to young teams and their ideas’ are semi-automated, which has been result-

said Gulati, “This I feel resulted into a very

ing in room nights going unsold. Every single

robust product at a very affordable price

room night unsold is lost revenue. “Even

point. As we continue to move forward, we

charming boutique hotels and cozy bed and

put the same emphasis on research as we

breakfasts with loyal guests were losing out

incorporate new features into DJUBO.”

on a lot of sales because of the inability to

According to Gulati, there is a huge scope

scale up their sales teams. The need was to

for automation in the accommodation indus-

automate the process to reduce manpower

try in India. “A lot of hotels are either using

requirement and simplify distribution of room

manual techniques or archaic inefficient sys-

inventory. Thus, was born DJUBO.”

tems to handle sales operations. Hoteliers

Djubo.com has received an immensely

are realizing the efficiency and cost-saving

positive response. All its users from beta

gains of automation products,” said Gulati,

testing opted to subscribe to DJUBO.

adding,”We too are working on adding inno-

Djubo.com is now getting on board brands

vative features and expanding DJUBO’s ex-

with multiple properties and just small hotels.

isting functionalities. So, the future looks

Djubo.com was simply a response to a

“I think the most critical part to such a posi-

quite bright to us.”

very common issue being faced by hotels in

tive reception can be attributed to the initial

Travel and tourism is growing at a steady

managing online sales, especially those that

research and analysis. We worked hard on

pace in India. Domestic travel has increased

cannot afford to purchase large and expen-

identifying the key problem areas in the en-

and so has inflow of international travelers.

sive systems, said Tarun Gulati, Co-Founder

tire hotel room sales process, especially in

“This in turn is a result of government pro-

of Djubo.com. Sharing the ideas behind

smaller independent hotels and accommo-

moting tourism, development of India as a

Djubo.com, Gulati said that a lot of hotels

dation providers, before getting into product

business destination and increase in spend-

have been manually managing room inven-

development,”

ing capacity of Indians,” said Gulati.

Tarun Gulati Co-Founder of Djubo.com

tory online. At best their distribution methods

Talking about the success of his company,”

‘Tech savvy young population of India is a key factor’

Sanchit Garg Co-Founder, Director, TravelTriangle.Com

24

comes from the growth stories of our 500+

also see a dynamic growth for the company

travel agents. “They are our partners and it

in future,” said Garg.

is a mutual success. We have seen our

So what are the factors driving the growth

travel agents growing from a 2 people team

of travel start-ups? According to Garg, India

to 20 people; working from a small half room

has world's youngest population which is

office to having state of the art technology.

into travel for pleasure and adventure. They

Many of them are generating revenue of Rs

are tech savvy and use e-commerce in

1crore + per month now.” Garg added, “Our

every aspect of their lives, including holiday

e-commerce platform is helping them be-

and travel. However, many travel agents are

come more and more efficient and get a

offline. “So we have set up the online plat-

better output from business. We have spe-

form and connected the supply and demand

cialised tools for our agent partners which

aspects. So while one hand we provide trav-

is driving up their performance and making

elers quality deals, we provide the agents

their work more organised. We support and

quality leads and customers many of which

invest in our agent partners as it is with their

will give and are giving repeat business,”

success we will succeed.”

said Garg. “We believe in doing good and

Sanchit Garg is co-founder and director

TravelTriangle.Com aims at partnering

quality work. Once that is delivered, funding

of TravelTriangle.Com. He has a strong tech

with more and more agents and bringing the

comes. The objective is to deliver best serv-

background. Garg said that his success

tool of e-commerce to them. “With this we

ice both to traveler and agent side.”

TRAVEL AND HOSPITALITY | AUGUST 2015

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GOVERNMENT

MoT asks states to assess requirement of toilet facilities at all popular tourist sites Meetings were held with representatives of Sulabh International to discuss the pattern and modalities for construction of wayside amenities at tourist centres in the country.

Ministry of Tourism has requested all States/UTs to assess the requirement of toilet facilities at all popular tourist sites, provide a list of existing non-functional toilets already constructed, frame specific project proposals for toilets to be considered for release of grant under CFA, identify an agency for construction and maintenance and follow the standardized model on the lines of Build and Operate pattern for construction of wayside amenities.

Meetings were held with representatives & founder of Sulabh International to discuss the pattern and modalities for construction of way-

IRCTC announces Goa, JaipurAgra, Bikaner, Udaipur and Jaisalmer packages •All packages to begin from Delhi •Mussoorie package rate reduced by Rs 1,000-1,500

side amenities at tourist centres in the country.

Ministry of Tourism has requested all industry associations to moti-

Spurred by the enthusiastic response to its string of tour packages, Indian

vate their members to install the ‘Organic waste to Compost’ Machines,

Railway Catering and Tourism Corporation (IRCTC) has now dished out a

which convert organic waste in to compost in just 24 hours in their

set of winter tour programmes for its patrons in Delhi that would take them

premises. Further, Ministry of Tourism provides Central Financial As-

to the alluring beaches in Goa, the resplendent Taj Mahal at Agra and the

sistance to States/UTs for wayside amenities, garbage bins, storm

majestic forts in Rajasthan.

The latest tour packages, all beginning from Delhi, have been planned for

water treatment facilities sewerage/ effluent disposal, under its plan schemes of Swadesh Darshan and PRASAD.

by T NH DESK

Goa, Jaipur-Agra, Bikaner, Udaipur and Jaisalmer.

by TNH DESK

Tourists arrived on e-Tourist Visa register a growth of 955.9% in January-June 2015 over the same period last year

Plan to develop islands for tourism across the country

42% tourists arrived on e-Tourist visa in June 2015 were from the US.

The government has identified a circuit for development of Coastal Tourism under the recently launched Scheme of Swadesh Darshan for development of backwaters, mangrove and cruise tourism.

The following are the important highlights of e-Tourist Visa during June, 2015: (i) During the month of June, 2015 a total of 15,557 tourists arrived on e-Tourist Visa as compared to 2,112 during the month of June, 2014 registering a growth of 636.6%. (ii) During January-June, 2015 a total of 1,26,214 tourists arrived on e-Tourist Visa as com-

Under the directions of Ministry of Home

pared to 11,953 during January-June, 2014 registering a growth of 955.9% . (iii) This high growth may be attributed to introduction of e-Tourist Visa for 76 countries as against coverage of earlier TVoA scheme for 12 countries.

by T NH DESK

Affairs, a sub-group of Task Force headed by the Ministry of Tourism comprising representatives from Ministry of Information & Broadcasting; Ministry of Environment, Forest and Climate Change; Ministry of Shipping; Archaeological Survey of India; Coastal India Development Council; Indian Coast Guard and Maritime Board of Government of Gujarat has been constituted to provide inputs for identifying islands for holistic development.

26

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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GOVERNMENT

IITTM starts MBA Program in Tourism with IGNTU The Indian Institute of Travel & Tourism Management (IITTM) has started MBA Program in Tourism in partnership with Indira Gandhi National Tribal University (IGNTU), Amarkantak.

The salient features of the said programme are:

signed on 28th May, 2015 between IITTM and IGNTU for Cooperation in Joint Degree Programme; Joint Research Programme, Joint Holding of Conference/Seminar/Workshop/ Training/Symposia etc.; Faculty Exchange Programme; Student Exchange Programme; Research Scholar Exchange Programme and Exchange of Knowledge Resource.

(vi) Joint Coordination Committee (JCC)

The academic session of two years MBA

constituted of Representative from IGNTU

Programme in Tourism has already started

(i) Two year duration with minimum qualifi-

and IITTM to monitor and oversee the entire

from the current year i.e. 2015-16.

cation of graduation (Final year students may

activity of the programme in accordance with

This information was given by The Minister

also apply) in any stream.

the statutory framework of IGNTU and IITTM.

of State for Tourism (Independent Charge),

(v) The MOU shall remain valid for a period

Culture (Independent Charge) and Civil Avi-

(ii)

Total

618

seats

for

Gwalior,

Bhubaneswar, Noida and Nellore centres.

of two years from the academic year 2015-16

ation, Dr. Mahesh Sharma in reply to an un-

(iii) Specializations in Tourism & Travel, In-

and 2016-17 and may be renewed further on

starred question in the Rajya Sabha.

ternational Business, Services, Tourism &

terms and conditions mutually agreed upon.

Leisure and Tourism & Cargo.

by T NH DESK

The Memorandum of Understanding was

Tourism industry seeks tax benefits Tourism Minister Dr. Mahesh Sharma informed the Rajya Sabha that The Tourism Industry has sought fiscal benefits such as tax rebate and relaxations.

Uttarakhand seeks assistance for tourism related projects from MoT

The Tourism Industry has requested the Government of India for the

Uttarakhand’s Tourism Minister meets Dr Mahesh Sharma and sought assistance for tourism related projects from MoT.

following fiscal benefits including tax rebate and relaxations: i.) Inclusion of tourism infrastructure like hotels/resorts/tourist

The Union Minister of

lodges/banquet halls/convention and exhibition centres etc. for benefits

State for Tourism (Indepen-

of Section 32 AC of Income Tax Act 1961 by lowering the minimum

dent Charge), Culture (In-

threshold investment limit to `5.00 crores.

dependent Charge) and

ii.) Extension of benefits under Section 35 AD of Income Tax Act 1961

Civil Aviation, Dr. Mahesh

to business concerns who are making capital investment in setting up of

Sharma held a meeting

smaller category of hotels/guest houses/dharamsalas/tourist hostels/mo-

with Tourism Minister of Ut-

tels/wellness facilities/medical facilities and other associated infrastruc-

tarakhand, Dinesh Dhanai

ture like installation of house boats/ adventure and leisure tourism

in New Delhi recently. The

facilities.

meeting was a follow up of the earlier meetings to seek central assis-

iii.) Weighted deduction of 200% in line with Research & Development sectors in India for expenditure incurred towards marketing and promo-

tance for development of tourism in the state of Uttrakhand.

Dinesh Dhanai said that the state government is keen to finish the ongoing tourism related infrastructure projects at the earliest to promote

tional activities of the country as inbound tourism destination. iv.) Establishment of special tourism zones in India.

tourism in the state. Dinesh Dhanai requested Dr Mahesh Sharma to

v.) Lower withholding of tax and interest paid to foreign banks or finan-

allow diversion of funds released earlier for tourism projects which could not be undertaken to those incomplete projects started under the

cial institutions for loan taken in tourism sector. vi.) Deduction in respect of profit and gains from taxable income for

scheme of PIDDC but waiting for release of outstanding funds. . Ut-

business of hotels, convention centres and other tourism specific infra-

tarakhand Tourism Development Board has funds to the tune of Rs

structure.

14.39 Cr which can be useful for those projects which are 60-70% com-

vii.) Foreign exchange earning linked deduction on profits for Income Tax computation.

pleted, he added.

by T NH DESK

by T NH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

27

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 28

GOVERNMENT

FTAs register a growth of 10.2% in 2014 over 2013 & 2012 The growth registered in the final figures of FTAs in India during last three years was better than the provisional estimates of FTAs except for the year 2012.

Wi-Fi Service at Heritage Sites Archaeological Survey of India has identified 25 Adarsh Monuments (centrally protected monuments) to provide Wi-Fi facility.

Wi-Fi facility at 25 Adarsh Monuments will be available free of cost for the first 30 minutes and thereafter it is chargeable on additional usage. Details of these 25 Adarsh Smarak (protected monuments) identified for providing Wi-Fi facility are following:

The provisional estimates and final figures of FTAs in India along with the growth rates over previous year are given below:

Taj Mahal registers increase in tourist foot-falls in 2014 over 2013 There has been no decrease in the number of total tourist foot-falls in the past two years at Taj Mahal.

6072501 number of domestic and foreign tourist visits have been recorded in 2014 against 5835342 in 2013.

No guidelines have been issued by Archaeological Survey of India (ASI) on the issue pertaining to religious grounds.

by TNH DESK

Foreign Tourist Visits to States/UTs increase by 2.62 million in 2014 over 2013

gal has improved to rank 8th in 2014 from rank

Tamil Nadu accounts for maximum Foreign Tourist visits of 4.66 million in 2014.

in 2013.

9th in 2013. Jharkhand has entered into top 10 States improving its rank to 9th in 2014 from 14th Foreign Tourist Visits to States/ UTs

Domestic Tourist Visits to States/ UTs

Pradesh (63.6), West Bengal (49.0) Jharkhand

• During 2014, the number of domestic tourist

(33.4) and Rajasthan (33.1).

visits to the States/ UTs was 1282 million as com-

• The contribution of top 10 States was about

pared to 1145 million in 2013 and 1045 million in

83.28% to the total number of domestic tourist

2012.

visits during 2014.

• During 2014, the number of foreign tourist visits (FTVs) to the States/ UTs was 22.57 million as compared to 19.95 million in 2013 and 18.26 million in 2012.

• During 2014, the number of FTVs to

• During 2014, the number of domestic tourist

• Tamil Nadu and Uttar Pradesh have main-

States/UTs registered a growth of 13.12% over

visits to States/UTs registered a growth of

tained the first and second rank respectively in

2013 as compared to a growth of 9.24% in 2013

11.93% over 2013 as compared to growth of

terms of DTVs in 2014, whereas Karnataka and

over 2012.

9.59% in 2013 over 2012.

Maharashtra have come at 3rd and 4th position,

• The top ten States in terms of number of

• The top ten States in terms of number of do-

respectively due to split of the state of Andhra

FTVs (in millions) during 2014 were Tamil Nadu

mestic tourist visits (in millions), during 2014,

Pradesh (dropped down to 5th rank) and Telen-

(4.66), Maharashtra (4.39), Uttar Pradesh (2.91),

were Tamil Nadu (327.6), Uttar Pradesh (182.8),

gana (6th rank).

Delhi (2.32), Rajasthan (1.53), West Bengal

Karnataka (118.3), Maharashtra (94.1), Andhra

• Madhya Pradesh has slipped to rank 7th in

Pradesh (93.3), Telengana (72.4), Madhya

2014 from rank 6th in 2013 where as West Ben-

28

TRAVEL AND HOSPITALITY | AUGUST 2015

(1.38), Kerala (0.92), Bihar (0.83), Karnataka (0.56) and Haryana (0.55).

by T NH DESK

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COvER STORY

Madhya Pradesh: truly incredible!

Known as ‘The Heart of Incredible India’ Madhya Pradesh is truly an incredible destination. Located in the central part of India, the state is an enchanting tourist destination full of surprises and wonders. The state boasts of having almost every kind of tourism product. From heritage, culture, religion and festivals to wildlife, nature and hill stations, there is something for every tourist. Mandu, Ujjain and Maheshwar are some of the important destinations of the state.

v B PREM KUMAR Y

age centre for Hindus. Ujjain has been mentioned as Ujjayini in the Mahabharata. The city was the capital of the Avanti Kingdom. Ujjain

Mandu: the City of Joy

is one of the many holy cities in India.

It is picturesque. It is magnificent. Such is the beauty and legend of

The renowned Mahakaleshwar Temple in Ujjain, also known as Ma-

this historical place that it will touch your soul and heart. With its pic-

hakal of Ujjayini is a temple dedicated to Lord Shiva, which houses

turesque landscape, pleasant greenery and romantic tales, Mandu

one of the 12 notable Jyotirlingas located across India. Shivling in

will mesmerize you as never before. Known as City of Joy, Mandu is

Mahakaleshwar Temple is believed to be the sole Jyotirling which

a destination of ultimate joy. Mandu also boasts of some of India’s

looks towards the south. Therefore, it is also known as Dakshinmukhi

finest examples of Afghan architecture. The historical place is also

or the south looking ling. In ancient times, Mahakala was the distinc-

UNESCO World Heritage Site, which is dotted with palaces, tombs,

tive presiding deity of Ujjain. The city was also the central point for

monuments and mosques. Here Rupmati’s Pavilion, a reflection of ro-

calculation of Indian time in ancient times. The famous Harsidhhi tem-

mance, rests at the far end of the plateau, giving a panoramic view of

ple is also located in Ujjain, which is one of the 52 Shaktipeeths

the vast plains below. The place has been eye-witness to the romance

across in India.

between Prince Baz Bahadur and Rani Roopmati.

The city is one of the seven sacred cities of the Hindus. It is one of

With its picturesque lakes and wonderful palaces, Mandu was a blissful

the four places in India, which hosts the Kumbh Mela, a mass gath-

abode and a spot of great festivities during Mugal period. Mandu is lo-

ering of Hindu pilgrims. The Kumbh Mela held in Ujjain is known as

cated in the Dhar district in the Malwa region in Madhya Pradesh and 100

the Simhastha. Held every 12 years, the Simhastha Kumbh is a

km away from Indore, the commercial capital of the state.

unique and mass religious gathering in India, which is celebrated when Jupiter ascends into sun sign Leo’s quarter or the Simha con-

Ujjain: abode of Mahakal

stellation of zodiac which is why it is called ‘Simhastha’. On this oc-

Ujjain is an ancient city located on the eastern bank of the Shipra

casion, Sadhus of various sects from across the country assemble in

River in the Malwa region in Madhya Pradesh. It is a famous pilgrim-

Ujjain. Holy men mingle with ordinary people as they take their ritual

30

TRAVEL AND HOSPITALITY | AUGUST 2015

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COvER STORY

dip in the holy waters of the Shipra River. Ujjain is gearing up to host Simhastha 2016, which will be held from 22nd April to 21st May. Ujjain is 62 km away from Indore by roads and 23 km by train.

Maheshwar Maheshwar is a glorious temple town located on the north bank of the Holy River Narmada in Khargone district of Madhya Pradesh. The city’s ancient name Mahishmati’ is mentioned in the great epics Ramayana and Mahabharata. Beautiful temples, bathing ghats and impressive fort complex on the bank of River Narmada make Maheshwar a majestic town.

The temple town is also famous for exquisitely woven ‘Maheshwari sarees. The Holkar queen Rani Ahilyabai of Indore had revived its old glory and transformed this town into a land of tranquility and prosperity. Shiv Jyotirlingam Mandleshwar, Bawangaja and Mandav are some of the important temples located in the town. Maheshwar is around 91 km from Indore, the commercial capital of Madhya Pradesh.

TRAVEL AND HOSPITALITY | AUGUST 2015

31

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HOSPITALITY

Carlson Rezidor expands in South India; signs Radisson Resort Hosur Carlson Rezidor Hotel Group, one of the world’s largest and most dynamic hotel groups, announced the signing of Radisson Resort Hosur, in Tamil Nadu, expected to open in 2018.

This signing strengthens the group’s expan-

leader of India’s hospitality industry. This part-

sion in South India and reinforces Carlson Rezi-

nership indicates the seriousness with which we

dor’s position as the largest international hotel

are entering the hospitality sector. With Carlson

operator in India. Carlson Rezidor currently has

Rezidor’s experience and expertise, we are con-

117 hotels in operation and under development

fident that Radisson Resort Hosur will deliver an

in India. Its footprint spans 45 cities, including 14

unparalleled resort experience and successfully

state capitals, and is on track to meet its target

capture the growing demand in meetings, incen-

of increasing its India portfolio to 170 hotels in

tives, conventions, events and weddings and

operation and under development by 2020.

weekend leisure segments,” said Dr Manjunath

“This latest signing underscores our commit-

Raj Rana chief executive officer, Carlson Rezidor Hotel Group

Reddy, chief executive officer, Pushpam Group.

lore and Krishnagiri via National Highway 7 and

ment to strengthening the Radisson brand's

Radisson Resort Hosur is a new build hotel

served by Bangalore International Airport,

presence in India and demonstrates our focus

that will have 120 guestrooms and suites. Situ-

on accelerating our growth in the emerging cities

ated on 12 acres of prime land in a region that

Radisson Resort Hosur will have large meet-

of South and West India,” said Raj Rana, chief

is popularly known as ‘Little England’, the hotel

ing spaces, including a ballroom, meeting

executive officer, Carlson Rezidor Hotel Group,

will offer scenic views of the area and a man-

rooms, boardrooms and a business center. The

South Asia. “Radisson Resort Hosur is an excit-

made lake. The hotel is adjacent to Pushpam

hotel’s sprawling lawns will offer additional out-

ing addition to our portfolio and we are honored

Ranches, a 55-acre, high-end residential town-

door venue options that can accommodate for-

to be partnering Pushpam Realty on their first

ship that is being developed by the Pushpam

mal and informal events and gatherings. The

hospitality development. We look forward to

Group. It is less than a 20-minute drive from the

hotel will have an all-day dining restaurant as

growing our relationship with them.”

Hosur city center and less than 30 minutes away

well as a range of amenities and recreational fa-

India’s third largest airport.

Pushpam Realty is a subsidiary of Pushpam

from Electronic City, one of India’s largest elec-

cilities, including a gym and health club, a spa,

Group, which has operations across India,

tronic industrial parks. Radisson Resort Hosur is

a salon, an amphitheater, a cricket pitch, a bad-

Africa, Europe, the United Kingdom and the Mid-

also within reach of several industrial and man-

minton court, a tennis court, a golf academy and

dle East, and diversified interests in real estate,

ufacturing hubs, including industrial areas in

a driving range.

agro-business, floriculture, international trading,

Hosur, Attibele, Jigni and Bomasandra; and

wellness, healthcare and education.

Electronic City.

“We are pleased to be partnering with the

32

TRAVEL AND HOSPITALITY | AUGUST 2015

The city of Hosur is also connected to Banga-

Guests can look forward to the Radisson brand’s signature Yes I Can! hospitality and the 100% Guest Satisfaction Guarantee. by TNH DESK

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HOSPITALITY TECHNOLOGY

Celebrate ‘Indian Flavours of India’ this Independence at Hyatt Regency Gurgaon It is a well-known fact that India has a rich and

spirit of India. The restaurant will showcase a

gaon with delectable lunch (Sat-Sun) and dinner

varied culinary landscape. Kitchen District offers

wide array of authentic dishes to cater to every

(Mon-Sun) buffet spreads starting at `1500 +

you an opportunity to savour this eclectic selec-

palate, with an exciting mix of traditional style

taxes per person.

tion of authentic cuisines from various corners

cooking with fresh herbs and spices which are

of the country for an entire week this August.

unique to every kitchen and cuisine like Komdi

Offer: Lunch (on Weekends) and dinner (all

Everything at the Kitchen District has been

Cha Raasa (Maharashtrian), Fish Pulli Masala

days of the week) buffets at `1500 + taxes per

meticulously designed with attention to detail to

(Kerala), Laal maas, Gatte ki sabzi (Rajasthan),

person

ensure a memorable dining experience for its

Cabbage and green pea foogath (Goan), Nilgiri

patrons

Korma (Tamil Nadu), Dum Ka Murgh (Lucknow)

Kitchen District proudly presents a menu that

along with some mouth watering desserts like

features signature dishes from across the coun-

Moong Dal ka Halwa, Gulab ki Kheer, pineapple

try, commemorating the diversity, legacy and

Kesari Bhat and many more.

eclectic cuisine of the country in an ambience

So come, celebrate the freedom of choice this

that is vibrant and warm and embodies the true

August at Kitchen District as Hyatt Regency Gur-

Date: 10 – 16 August, 2015 Timings: Lunch: 12:00 noon – 16:00 pm (on Weekends) Dinner: 07:00 pm – 11:30 pm (all days of the week)

by TNH DESK

Amadeus adds property management to hotel IT portfolio with acquisition of Itesso

business across brands, groups and properties.

Deal accelerates fully integrated cloud based Hotel IT platform enabling a single view of the business across hotel groups, brands and properties.

with’ mentality.

Customers can subscribe to the full offering, or individual applications for specific use cases, which can plug into hotel proprietary or third party systems – all backed by award-winning customer service and an ‘easy-to-do-businessAmadeus believes the industry is ready to adopt this model, and the integration of the

Amadeus is to expand its technology offering

of bringing together systems known today as

cloud-native Itesso ELS accelerates our delivery

to the hotel industry with the acquisition of

Central Reservation Systems (CRS), Property

against this vision and promise. This acquisition

Netherlands-based Itesso BV, a provider of

Management Systems (PMS), Revenue Man-

marks another step in Amadeus’ pathto deliver

cloud-native property management systems

agement Systems (RMS), Sales & Catering and

on its commitment in the hotel IT sector following

(PMS). With its new cloud-native Itesso Enter-

others, into a cloud-based community model

its acquisition of Newmarket, the US-based

prise Lodging System (Itesso ELS), the com-

platform which is fully centered around the guest

groups and events specialist in 2013, and solid-

pany is leading the industry towards a new

experience.

ified by its agreement to work with InterContinen-

generation of property management solutions.

This will enable the simplicity of a tightly inte-

Itesso also currently provides PMS technology

grated solution which shares data from all pri-

to 1,800properties worldwide.

mary hotel applications to give a single view of

This deal brings Amadeus closer to its vision

34

TRAVEL AND HOSPITALITY | AUGUST 2015

the guest, and full visibility and control of the

tal Hotel Group to develop a next generation GRS (Guest Reservation System).

by TNH DESK

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 35

TECHNOLOGY

2/3 of Indian travellers book packages while buying biggest holiday of the year The Indian travel market has undergone a dramatic transformation in recent years with up to two thirds of travellers in India preferring to book packages when buying their biggest holiday of the year, according to a new Travelport’s research. online,” said Dwivedi.

As per the new research, up to two thirds Sandeep Dwivedi Chief Commercial Officer, ITQ

“There is enough scope for offline players too to exist in the travel space. However, there is need to embrace technology for them to bring in efficiencies.”

v

BY PREM KUMAR

Indian consumers have become primed

the supplier website (6%), but an even larger share opted to simply walk in to make

of travellers in India prefers to book pack-

their hotel booking (11%),” Dwivedi noted.

ages when buying their biggest holiday of

Online channels are also playing a size-

the year. Commenting on this trend,

able role in influencing packaged travel pur-

Dwivedi said, “The most important driver for

chases. Two thirds (63%) of travellers who

pre-packaged holiday purchase is price.

purchased a pre-packaged vacation indi-

43% of holiday travellers purchased a pre-

cated that they booked the package online.

packaged trip because they felt it was

However, actual payment methods for this

cheaper than buying the travel components

group of online package bookers indicate

individually. The inclusion of sightseeing ac-

that just 38% of this group actually used an

tivities and recommendations from

online payment method, said Dwivedi.

friends/family were a motivating factor for

adding that all the above coupled with the

four in 10 holiday travellers, respectively.”

fact that the smartphone penetration

Other factors include the inclusion of meal

amongst this set of audience gives cre-

to embrace higher value online purchases

requirements such as vegetarian options

dence to the fact that it will only aid to driv-

with packaged travel representing a signifi-

and avoiding the hassle of booking travel

ing this trend more aggressively.

cant opportunity to the industry in the re-

individually. It is interesting to note that

gion. India has an urban adult population of

while two out of three travellers selected

in fueling growth in the online travel market-

240 million, of which 27%, or 65 million,

pre-packaged holidays there was a section

place in India, Dwivedi said that travelport is

take holidays. The country has 205 million

of 21% respondents who customised a

committed to develop and contribute to-

Internet subscribers and 110 million smart-

travel package.

wards the growth of the travel industry. Trav-

phone users.

“During this research some of the key el-

The research states that online travel

Explaining the role of Travelport in future

elport’s vision is to be the platform that is

bookings are expected to grow rapidly in

redefining travel commerce for its cus-

ements that came out very strongly were

2016. Dwivedi said that among travellers

tomers. “Travelport’s focus is to deliver the

the fact that holiday travellers are young,

who purchased travel components individu-

best possible rich travel content through its

highly educated and family oriented,” said

ally rather than as part of a package, OTA

Travel Commerce Platform which enables

Sandeep Dwivedi, Chief Commercial Offi-

websites were the most popular booking

agents to search and book travel in real-

cer, InterGlobe Technology Quotient, dis-

channel, with roughly one third of travellers

time, through innovative point-of-sale tech-

tributor of Travelport in India and Sri Lanka.

using an OTA to book air and hotel, respec-

nology which is both desk and mobile

tively with OTA mobile apps being the sec-

oriented,” said Dwivedi .

It was also observed that the mix booking methods prevail with 52 % respondents

ond most popular choice. However travellers

inclined towards both offline as well as on-

were more likely to rely on them for air

breaking Travelport Universal API which

line booking. Demand for bundled product

(18%) as against hotel (11%) bookings.

was launched to bring in efficiency and

came out very strong with 2 out of 3 holiday

Last year Travelport rolled out its ground

“When booking directly with a travel sup-

speed for developer and online community.

travellers purchasing a package. “Content,

plier, air bookers were nearly equally likely

We are delighted to inform that the product

inclusions, pricing and convenience play a

to book over the phone versus using the-

has been really appreciated by the online

big role in driving package sales. What is

supplier website, with 12% choosing each

players and we can see more traction in the

remarkable is that those travellers who

method. Hotel bookers were slightly more

coming months.

booked packages – 63% of them booked

likely to book by calling (9%) versus using

TRAVEL AND HOSPITALITY | AUGUST 2015

35

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TECHNOLOGY

Industry must partner with GoI to make India truly incredible: Dr. Panwar Affirming the tremendous growth of the online sector, Dr. Lalit K. Panwar, Secretary, Ministry of Tourism, Government of India (GoI), stated that India should leverage the technology especially apps to ensure security and safety of foreign travelers, particularly of women.

Dr. Panwar was speaking at the e-Tailing & Travel Commerce Conference 2015 organized by IAMAI. In his valedictory address, he stated that 50% of the travel industry has gone online and it is further growing. Also, he urged upon the industry to partner with the Government to come up with comprehensive plans to make India truly in-

Amadeus powers startups to ignite innovation in Asia Pacific

credible in the real sense of term.

Dr. Panwar added, “We want to make India a travelers’ hub and to do so various steps have been taken by the government. One of these is introducing electronic tourist visas, we have seen many travelers who want to come to India and hence we have eased the visa process. From the time of its launch, we have issued more than 200,000 visas across 85 countries in which alone

Dr. Lalit K. Panwar Secretary, Ministry of Tourism, Government of India (GoI)

US holds 41% of them.”

The conference which was focused on the op-

conversations in tourism and hospitality industry

portunities and challenges in e-commerce and on-

Hari Nair, Founder & CEO, Holiday IQ told, “From

line travel segment has seen participation of many

past few years, we have seen a lot of growth in the

prominent speakers including founders and CEOs

social platform. Day by day more people are join-

from various startups addressing the knowledge

ing in and in future the social platform is going to

sharing sessions.

be a key market driver. Only from social platform,

• Amadeus partners with Bangkok Startup Weekend 2015 as part of Amadeus NEXT • The 54-hour frenzy of business model creation, coding and design resulted in ideas to improve the future of travel in Asia Pacific

Speaking on the implication of Goods and Serv-

almost 11000 people participate in HolidayIQ on

Travellers today have more power than ever

ice Tax (GST), Bipin Sapra, Partner – Tax & Reg-

a monthly basis and out of total traffic, 40% are di-

before. With a smart mobile device in nearly

ulatory service, EY said, “GST will have a greater

rected through social platforms only.”

every hand, travellers are well-informed and demand better service throughout the entire

impact o the way companies do business. It will

Focusing on the challenges of the sector Manoj

not only imply on sale or purchase but on other

Agarwal, Co-Founder, Giftxoxo stated, “Social

things too which are required in transacting. We

platform is full of discounts and used often for

To find new ways to meet traveller needs in

are expecting GST to be closer to 20% in which

planning things out but there is lack of genuine

this ‘Age of Traveller Power’, global travel tech-

both Centre and State will share 10% each. In this

content required for people’s awareness. And this

nology leader Amadeus, together with Tech

bill we can see a new category of tax payers which

is the sector where the social media needs to

Sauce, a Bangkok-based technology startup

will be called ‘Aggregators’ which provides con-

grow. Another challenge which we face is meas-

organisation, just wrapped up “Bangkok

sumers a platform to meet buyers or sellers.” He

uring the return on investment (RoI).”

Startup Weekend 2015: Travel Edition, pow-

further stated that GST will highly impact the cash

Nikhil Ganju, Country Manager, Trip Advisor

travel lifecycle.

ered by Amadeus.”

flow in the economy, P&L and will prevent the cash

India, in his address he said, “We have robust

The event, held from 24 to 26 July 2015, saw

leakage. It will impact all the business related

presence across social media. We were one of the

more than 55 participants including develop-

processes, contract and technology and thus com-

first 8 companies to tie up with Facebook where

ers, entrepreneurs and tech enthusiasts, pas-

panies will have to prepare themselves to change

the social media giant opened its platform for ad-

sionate about marrying technology and travel,

the way they do business.

vertising and marketing.

come up with original and pioneering ways to

Talking on how social media is driving digital

36

TRAVEL AND HOSPITALITY | AUGUST 2015

by T NH DESK

address travellers’ pain points and improve the

FINal--07-08-2015_layout 1 07-aug-15 6:46 pm page 37

TECHNOLOGY

E-Commerce sector to grow if inter-state tax issues are resolved: Jt. Secretary, MoT The e-commerce sector witnessing exponential growth is also bogged down by several obstacles, primary being the interstate tax issues and logistical problems. The problem was affirmed

by Dr. Suman Billa, Joint Secretary, Ministry of Tourism, GoI, when he said that the e-commerce sector can grow exponentially if inter-state tax issues are resolved. He was speaking at the inaugural session of the two-day e-Tailing & Travel Commerce Conference, 2015, here in New Delhi.

travel experience.

During his special address, Dr. Billa, highlighted

sector Karpe further stated, “The most important

that the Government is currently focusing on two

challenge that we are facing in this sector lies in

aspects including, enabling people to get on-

the services like cash-on-delivery and on cash-

board e-Commerce platforms and on transform-

back services. These services need to receive

ing India from being a job seeker to a job creator.

more attention in order to gain the consumers’

Amadeus equipped participants with indus-

Kumar Karpe, CEO, TechProcess, in his ad-

faith which has been the major factor for the

try expertise and coaching from in-house ex-

dress, spoke about the distinctiveness of the e-

perts as well as access to the Amadeus Travel

Commerce sector and how it is highly challenging

Shamik Sharma, Chief Product and Strategy

Innovation Sandbox, a set of APIs to access

and that there are a lot of opportunities for growth

Officer, Myntra said, “Much earlier, we have seen

Amadeus content for testing and prototyping.

growth of m-Commerce in the country.”

in the sector. He went on to say: “Things have

most of our traffic coming from mobile devices

“Travel and technology are two of the fastest

evolved over the years and consumers have

alone and hence the App-only strategy was well

moving industries that exist today. We know

shown faith in the e-Commerce model. Now as

sketched out. On the mobile front, network is the

that fresh, innovative and often disruptive ideas

the m-Commerce space is evolving, the rate by

most prominent issue which leads to transaction

are constantly being generated from startups

which the consumers are moving from e-Com-

failures as high as 30%. But as the technology

across the region. That is why it is so exciting

merce to m-Commerce is phenomenal.”

evolves, we are expecting better results.”

to support this event and be able to listen to,

Talking on the challenges being faced by the

by TNH DESK

learn from and work with talented individuals, and together envisage innovative ideas that could potentially revolutionise our industry,” said Simon Akeroyd, Vice President, Corporate Strategy and Business Development.

Amadeus’ participation in Bangkok Startup Weekend 2015 is just one of the initiatives from Amadeus NEXT, a programme to nurture, mentor and partner with travel startups in Asia

Cox & Kings renews its alliance with InterGlobe Technology Quotient Cox & Kings Ltd., (CKL), the leading holidays and education travel group announced the renewal of its alliance with InterGlobe Technology Quotient, a strategic business unit of InterGlobe Enterprises, for accessing its Galileo platform.

Pacific. The programme leverages Amadeus’

The agreement, taking immediate effect, en-

elport’s Galileo Platform has always been an im-

technology, expertise, reach and funding to

ables Cox and Kings to continue to use Galileo

portant GDS provider for us and we are confident

evolve new and original ideas in travel.

Platform to distribute, manage and book travel

that as a result of this new agreement, we will

Amadeus NEXT also drives an internal cul-

management services for its customers. This tie-

continue to receive impressive scope and quality

ture of new idea development and lean think-

up enables Cox and Kings to continue to drive im-

of content coupled with leading technology solu-

ing through internal hackathons and a startup

mense benefits from the latest product offerings

tions, beneficial for us and our customers.”

academy.

and innovative tools of Galileo, such as Smart-

Speaking on this, Anil Parashar, President &

Globally, Amadeus invests more than 15%

point, Travelport Rooms and More and Universal

CEO, InterGlobe Technology Quotient, said “As a

of its revenue each year towards R&D and in-

API to increase their efficiency. These products

leading tour operator with a long, impressive his-

novation, and also has a dedicated Amadeus

are aimed to enhance the shopping experience

tory, we are pleased to continue providing Cox &

Venture Fund which offers early stage minority

for Cox & Kings and also provide exceptional op-

Kings with the technology and solutions to sup-

investments in startups.

tions to their customers. According to Karan

port their ongoing business needs.”

by TNH DESK

Anand—Head, Relationships, Cox & Kings, “Trav-

by TNH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

37

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TECHNOLOGY

ixigo launches PNR prediction for trains Get confirmation chances of waitlisted PNRs in ixigo trains & hotels app ixigo, India’s leading mobile travel marketplace has launched a PNR prediction feature for train travellers. ixigo’s popular train information application with over 1.5 million monthly active users, “ixigo trains & hotels”, will now get PNR confirmation predictions in addition to the market-leading information, search & planning tools for train travellers.

For any given train’s wait-listed status, ixigo is now able to show the near accurate probability with which the ticket will confirm, so that travellers may decide whether or not to book a waitlisted ticket. PNR prediction feature also shows the probability of getting your ticket confirmed if

over the last two years.

berth on a train or not. Over 50,000 PNR status

already booked and solves a huge pain area for

Talking about the new feature, Rajnish Kumar,

checks and nearly 200,000 train information re-

millions of daily train travellers. ixigo’s trains &

co-founder & CTO said “ixigo has always be-

quests are done on our app every day. This was

hotels app gives more accurate PNR prediction

lieved in simplifying the lives of travelers and one

an interesting big data project and we are happy

than all existing PNR prediction services since

of the pain areas we wished to solve was to

with the outcome. Our machine learning algo-

ixigo has mined data from over 10 million PNRs

make it easier for train travelers to decide

rithms will keep improving the accuracy of the

whether they should book a waitlisted seat /

system with every new train PNR tracked inside our apps. We expect to go from the current 90% accuracy to 95% accuracy pretty quickly.”

In addition to PNR prediction, ixigo's trains & hotels app already incorporates several innovative features such as budget hotel bookings, cab bookings, packages, station alarms, platform numbers and coach positions of trains. ixigo’s unbundled apps for all travel use cases have now exceeded 5 million app downloads, making them the most downloaded travel search & planning apps in India. In a significant boost for ixigo’s mobile strategy, Micromax has recently made a strategic investment in the business.

Launched in 2007 in Gurgaon, India by Aloke Bajpai and Rajnish Kumar, ixigo is India’s leading travel search marketplace, connecting over 60 million travellers with content & deals from over 25,000 online & offline travel & hospitality businesses. ixigo aggregates and compares real-time travel information, prices & availability for flights, trains, buses, cabs, hotels, packages & destinations.

38

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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TECHNOLOGY

HolidayIQ.com launches India’s first Mobile-only Holidays marketplace HolidayIQ launches India’s first ever mobile-

rience-led ones. And so, we have aggregated

share holiday experiences with millions of

only vacations marketplace ‘Holidays’, dedi-

the first ever mobile-only activity-led vacations

other travellers.

cated to activity based leisure travel. The

marketplace. We have associated with some

marketplace, incorporated within the Holi-

of the best players in the industry including

One can download the app using

dayIQ android mobile app, showcases 1000

Giftxoxo, Tushky, Exploita&Padharo to provide

< http://www.holidayiq.com/mobile/app>

plus activity based packages and allows trav-

a vast range of experiential holidays for Indian

ellers to customize their holiday using various

travellers. People can also review all these

filters including: budget, duration, vacation

holidays individually on the app helping other

type and activity. The app also provides com-

travellers plan better.”

prehensive itinerary details within each listed

These vacations include over 1000 activities

holiday package. The feature has various op-

ranging from cycling to hiking, zorbing to river

tions ranging from day-activities of just 1 hour

rafting, Bollywood inspired walks to culinary

to offbeat, all-inclusive holiday packages of up

trails. They can suit varied budgets starting

to 15 days, with prices from `100 to `1.6

with holidays such as ‘6-hour Vineyard trail at

lakhs.

Grover Zampa Vineyards in Nasik for `400’ to

Commenting on India’s first ever mobileonly holiday market place, Hari Nair, Founder

a ‘9-day holiday in the Andamans including swimming with elephants at `1.6 lakh’.

& CEO, HolidayIQ, said, “There are two major

HolidayIQ.com is a premier holiday infor-

shifts in the way Indians plan holidays today.

mation portal powered by India's first &

Over 70% of holidays planned on HolidayIQ

biggest travel community; enabling travellers

are through mobile devices. Secondly, we are

to first discover numerous vacation choices,

moving from destination-led holidays to expe-

then plan holiday trips in full detail and finally,

Key facts • Over 1000+ curated activity-based travel packages listed, across all regions of India • Activities starting from 1 hour to 14 days, ranging from `100 to `1.6 lakh • Partners with over 100 carefully selected aggregators & agents to create the market place • Holidays evolving from destination led to experience led

by TNH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

39

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DESTINATION

The Entrance to the Emerald Cave

Trang

The Unexplored Unforgettable Island Getaway Located to the south of Krabi, Trang can be easily accessed by air, boat and land. Though not as popular as its neighbor, the island is blessed with tremendous beauty. The pristine virgin soft whitesand beaches dotted with palm trees and leading into crystal clear blue waters are enough to keep even the most jaded traveller captivated. However, those who are not satisfied simply with natural beauty should know Trang’s appeal is not limited to the island’s appearance. The island offers an ocean of experiences for those looking for excitement. Sailing, snorkeling, diving, kayaking, trekking, golfing, cycling, cooking classes, language classes, world class spas- there is enough to keep the restless occupied for weeks.

BY SRISHTI RAI

Things Not to Miss in Trang

black) and on the other side lies the secret

many caves before but this was the most in-

The Emerald Cave - This was definitely

lagoon with its glowing deep emerald green

teresting one. Initially when you walk into

the highlight of my four Island Tour – a, not

waters. It is truly an amazing experience to

the cave it looks like a regular cave. Though

to be missed, snorkeling tour to Trang’s

emerge from a dark tunnel into an incompa-

I have to give credit to Thailand tourism

neighboring islands. The Emerald Cave is a

rable green tropical paradise and tourists

since it is cleaner than most caves and is

marvelous hidden lagoon in the island of Ko

should not miss out on relaxing on the la-

very well lit so one can really admire and

Mook. The only way to reach this gorgeous

goons peaceful white sandy beaches.

study the cave. However, the most thrilling

location is to swim about 80m through an underwater tunnel (a part of which is pitch-

40

TRAVEL AND HOSPITALITY | AUGUST 2015

Khao Kop Cave - This was the most unique experience of my life. I have visited

part of the 800 meters long cave is the 350 meters you have to navigate lying down. Ba-

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DESTINATION

Anantara Si Kao Spa

Trang Breakfast

Local Baking Trang Cake

View from the Island Tour

Khao Kop Cave

sically, as you progress the passageway

dragon, which is considered good luck. It

seafood but are back dropped by a sublime

starts to become narrower and lower and

was utterly exciting and I would encourage

sunset at dinnertime. It is a must to experi-

you have to lie down on a boat to make your

every adventure lover to visit the cave.

ence a traditional Trang breakfast. The meal

way through over the water in the cave. The

The Food- The Island is fully geared to

captain and his assistant have to slowly ma-

pamper gastronomes. You can enjoy a vari-

are packed with flavor. Also, you shouldn’t

neuver you through this very narrow section

ety of delectable dishes created from the

miss out on the appetizing Trang cake.

and you dare not even move an inch. During

finest ingredients when dining at Anantara

The Spa - While in Trang I stayed at the

the boat ride parts of the ceiling were actu-

Si Kao Resort & Spa’s elegant restaurants

lovely Anantara Si Kao Resort & Spa. Need-

ally touching my nose! I felt I brushed

and stunning views compliment each meal

less to say the in-house spa was top-notch.

against at least a few bats and there were

here. In fact you can floor your spouse by

The ambience was peaceful and elegant

points I just did not think it was humanly

arranging a delicious romantic candlelight

and the massages were relaxing and rejuve-

possible to travel through the passage. The

dinner on the resort’s beach. Alternatively,

nating. I left each treatment feeling stress-

cave actually resembles a dragon’s torso

you can eat at one of the small restaurants

free and glowing. The experience really put

and it is believed that while lying down you

along Trang’s coastline. Not only do these

into perspective the relevance of wellness.

are traveling through the backbone of a

joints serve the most mouth watering

features an endless variety of dim sums that

TRAVEL AND HOSPITALITY | AUGUST 2015

41

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INTERNATIONAL

Visit Indonesia Tourism Office organized Familiarization trip to Bali, Indonesia for the Travel Agents from Western India Visit Indonesia Tourism Office, in association with Marriott Hotels and ICS Travel, had recently organized a Travel Agent familiarization trip to Bali from Western India.

Some of the highlights of the trip were Sunset Dinner Cruise, Bali Marine Safari, Tanah Lot Sunset Tour, Ubud Tour including a visit to the Goa Gajah Temple.

The participants were from Ark Travels, Mumbai, Uniglobe Perfect Connections, Gujarat, Pearl Travels,, Pune, Cirrus, Mumbai , Vacation World, Mumbai, Right Connections, Mumbai, Maps & Stories, Mumbai, Ottila, Mumbai and Ezeego 1 alongwith Shelly Chandhok, Country Manager, VITO, India Office.

the temple. The group further visited the Coffee

the Bulgari Resort Bali, the Stones Hotel –

According to Visit Indonesia Tourism Office,

Plantation, Artisian Village, Ubud Royal Palace,

Legian Bali and Mandapa, a Ritz Carlton Re-

India, the trip included many experiences start-

Ubud Market, Goa Gajah Temple. During the

serve and explored the offerings for Leisure

ing with Lunch at Queens Tandoor followed by

trip the group stayed at Courtyard @ Seminyak

and MICE travellers.

Sunset Cruise Dinner. The team visited Bali

and Courtyard Nusa Dua. The Travel agents

Ms Shelly Chandhok added that VITO has

Safari & Marine Parki, the best safari experi-

also enjoyed shopping at Kuta, Seminyak and

been organizing regular sales blitzes, road-

ence in Bali, home to hundreds of amazing an-

Ubud Market and relished the gastronomical

shows and FAM Trips for both agents and

imals consisting over 60 species, including

offerings at Queens Ubud, Gabah Restaurant,

media in Indonesia. The FAM trip facilitated fa-

some rare and endangered species such as

and Sea Food at Jimbaran Beach and at Mar-

miliarization of the agents with the tourism

the Komodo, Orang Utan, and the Bali Mynah.

riott properties. The Group did site inspection

products of Indonesia that will enable them to

The Travel Agents team also went for a Tanah

followed by lunches & dinners at Marriott Ho-

promote the islands in India in a better way.

Lot tour to explore the beauty of the sunset at

tels & Resorts like the Ritz Carlton- Nusa Dua,

by TNH DESK

Atlantis, The Palm, Dubai receives an overwhelming response during a three-city roadshow in India Atlantis, The Palm conducted a

been since the resort opened in

three city tour in Pune, Ahmed-

2008. It is one of our biggest inter-

abad and Nagpur that highlighted

national markets for FIT (Free In-

the latest offering of the fully inte-

dependent Travellers) and MICE.

grated entertainment resort. The

We see tremendous potential in

roadshow witnessed participation

the Indian outbound segment in

over 300 travel agents and trade

tier 2 and tier 3 cities. Each year,

partners. On receiving a fabulous,

Atlantis strives to expand on

Neil Shah, Manager Sales- At-

unique culinary, luxury and enter-

lantis, The Palm, commented,

tainment experiences to our first-

“India is a very important market

time guests and repeat visitors.”

for Atlantis, The Palm and has

42

TRAVEL AND HOSPITALITY | AUGUST 2015

by TNH DESK

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INTERNATIONAL

Witness Spectacular Pyrotechnics at this year’s Macau International Fireworks Display The 27th Macau International Fireworks Display Contest will be unveil in September 2015.

Recently selected by Lonely Planet as one of the 10 Best Travel Regions of 2015, Macau has all the ingredients for a perfect holiday. Travel to Macau is easy as visa is on arrival, making it a convenient destination for Indian travelers, especially those who like to make impulse trips. This year, has some truly unique and exciting experiences to offer. It is the ideal destination if you want

night to celebrate the National Day.

globe in the past 26 years, making Macau Inter-

to soak in some rich culture and festivities that

Different outstanding pyrotechnic companies

national Fireworks Display Contest one of the

make a county what it is. A key attraction in

come from around the world to join the Macau In-

most stunning events of the year which attracts

Macau this year is the 27th Macau International

ternational Fireworks Display Contest each year

visitors from different places flocking into town for

Fireworks Display Contest.

in the past, and this year makes no exception. The

the fireworks show every year. She also ex-

Macau International Fireworks Display Contest

ten teams this year come from (according to the

pressed, “To work in line with building Macau into

is an event organized by Macau Government

order in the contest program) Malaysia; Portugal;

a World Centre of Tourism and Leisure, Macau

Tourist Office (MGTO). The 27th Macau Interna-

Finland; Taiwan, China; Korea; Italy; France; Aus-

Government Tourist Office will continue to present

tional Fireworks Display Contest is scheduled to

tria; Australia and Mainland China. Malaysia and

more fascinating and diversified events for resi-

take place above the sea area in front of the

Finland are two new places in the contest; simi-

dents and visitors, combining different elements

Macau Tower between September 5th and Octo-

larly, the companies from Italy and France will

with tourism to attract visitors from around the

ber 1st. 10 contesting teams will brighten up the

stage their first performance in Macau. Overall the

world to experience Macau’s charm as a ‘city of

city skyline with spectacular fireworks on the

teams demonstrate competitive experience and

events’.”

nights. The teams from France and Austria will

are ready to bring on a myriad of spectacular dis-

perform on September 27th which is the Mid-Au-

plays for both residents and visitors.

If one is planning to visit Macau during this time, your stay would be made much convenient

tumn Festival and World Tourism Day, while the

MGTO Director, Senna Fernandes expressed

with user friendly apps like ‘What’s On’ and ‘Ex-

teams from Australia and Mainland China will

her gratitude for the ardent support from many

perience Macau’ which is available on both an-

stage their fireworks displays on October 1st, a

well-known fireworks companies from across the

droid and iPhone versions.

by T NH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

43

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EVENT WATCH

Skal New Delhi Skal New Delhi recently held its luncheon meeting at The Claridges Hotel, New Delhi. The event was well attended and SKAL member Ajeet Bajaj was felicitated for winning the 'SKAL ASIA ENVIRONMENT AWARD' at the Skal Asia conference held in Manila recently.

44

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EVENT WATCH

TRAVEL AND HOSPITALITY | AUGUST 2015

45

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IN-CONVERSATION

Dnata is all set to be the ‘best’ in India Since its establishment more than five decades ago, dnata has established itself as an industry innovator and market leader in the Middle East. After entering India in November 2011, Middle East's leading travel Management Company, dnata, is aiming to make a mark in the Indian travel industry. During dnata’s recent roadshow in Delhi, Srishti Rai caught up with dnata Country Head, Mr. Ashish Kishore, to discuss dnata’s plans for the Indian market.

46

TRAVEL AND HOSPITALITY | AUGUST 2015

Ashish Kishore Dnata

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IN-CONVERSATION

Q&A

come the number one company in the mar-

ings have started coming though your

ket. We want to be the â&#x20AC;&#x2DC;bestâ&#x20AC;&#x2122; in the market.

portal?

Our customers should come to us because

A: We have over 700 agents engage with

we offer the best services. I believe if the

us on this tool. Last year we delivered over

Dnata is relatively new in India? How

quality of your services satisfies each of

100 thousand visas, which is a massive

has your company fared in the Indian

your customers than the tag of being num-

number. This year we are looking to double

market?

ber one becomes so irrelevant. So we have

that number. We are operating completely

Dnata started in India in 2011. When we

completely different approach than most

on an automated process. We have call cen-

entered India our focus area was corporate

other companies. Our focus is absolutely on

ters for support. Data from here directly

travel, and in the first year of our operation,

quality.

flows into the immigration system. Of course,

we continued to focus on corporate travel.

we have quality check process in place.

After corporate travel we got into the Dubai

As far as technology goes, in addition

visa business and then the Marhaba busi-

to your portal, are you planning to intro-

ness last year. Basically, there are two lines

duce any new products?

Other than transparency and technology, what unique services do you give

of our business: corporate line and the B2B

We already use technology in everything

line. Response for both has been tremen-

we do. For example, on the corporate travel

So far as travel agents are concerned, I

dous. We received a great response from

side, we have a plethora of technology that

think our USP is that we deliver good prod-

the B2B market. The response from agents

we use. We have a desktop that agents can

ucts at a great value. Our customers come

has been overwhelming. They are happy to

use to book corporate travel, which is policy

to buy our products not because of the price

work with a company which is transparent,

compliant. We also offer a self booking tool

but because of value. Our products may be

responsive, does not steal their money and

for corporates, which means that if you are

slightly more expensive, but the value that

which is a leader in technology.

employee of an organization, then we can

we deliver is unbeatable. For example, if

Three things worked in our favour: our

deploy the self booking tool for you, which is

there is a customer who is flying out in one

transparency, our technology and our peo-

as good as B2C tool. It is like an OTA but all

day time. He will come to us because we will

ple. These factors are still the core of dnata.

the corporate policies apply to that. So we

get his visa issued in time. We will even take

We focus on our people and service delivery,

have a technology for the corporate seg-

his call in the evening because we run a

making sure that technology remains the

ment. We also have a great email manage-

24X7 call center. So my message to travel

backbone of our delivery. Now, we are ex-

ment tool, voice management tool and

agents is that if you are looking for a partner

tending our product outreach.

quality management tool. There are just so

that delivers value, come to us. We have al-

many technologies.

ways considered agents as our partners

How much year on year growth has dnata India seen?

We are growing 100% year-on-year. We

agents?

rather than our sub agents.

Moving forward how do you plan to grow in future?

How important is India for you as

started with 10 people in 2011. We now have

In the last four years of our operation, we

over 350 people in our organization. We are

have entered in one line of business every

India is the largest market for dnata after

rapidly expanding. Our organization already

year. We started with corporate travel, and

Dubai in terms of size and scale, so our

has presence across eight cities.

now offer visa services for Abu Dhabi and

group quite excited to be here. I have great

Dubai. We are also the GSA for Qantas. So

support from my senior management. We

as we grow every year, we will probably start

are making investment in this market from

one line of business every year.

long-term perspective. We personally be-

According to you, what sets you services apart from others?

Like I mentioned before our key objective

source market for dnata?

lieve that there is ample space and opportu-

has always been to bring transparency in

In terms of number, how popular is

business through good service backed by

your online Dubai visa? How many

great technology. We are not running to be-

agents deal with you? How many book-

nity in the Indian market as this market is growing and we are going to grow with it.

TRAVEL AND HOSPITALITY | AUGUST 2015

47

INTERNATIONAL

Dnata and Abu Dhabi Tourism & Culture Authority partner to promote Abu Dhabi Summer Season across India Dnata in partnership with Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) has launched a roadshow across the country.

travel.

The roadshow kicked off on 26 June with Chandigarh being the first city and will conclude on July 31st in Mumbai. Travel trade in each city

The roadshow targets industry professionals,

had the opportunity to learn more about travel to

to highlight Abu Dhabi Summer Season - a three

the UAE’s capital city, the benefits and services

month-long programme of family entertainment

they can offer their end consumers (such as visa

promoting the multi-faceted destination started

services and meet-and-greet services in both

from June 11 and continuing until September 5.

Abu Dhabi and Dubai airports). “Our partnership

Abu Dhabi Summer Season offers family-cen-

with TCA to promote amazing Abu Dhabi is yet

tial growth of tourist arrivals from India into Abu

tric activities, award-winning international shows

another way to bring to our trade partners the

Dhabi over the coming months,” said Ashish

and concerts such as Sesame Street and Bar-

best that UAE has to offer. The summer cam-

Kishore – Country head dnata India. Bejan Din-

ney, Indian singer Shreya Ghoshal and Myth-

paign has been designed with family travel in

shaw - TCA Abu Dhabi Country Manager- India,

busters, premium ‘edutainment’ concepts and

mind and the activities have been carefully cu-

said, “I am confident that our partnership with

value-driven tickets, supported by hotel and at-

rated to not just be relevant to this group, but also

dnata will help us to promote Abu Dhabi to all

traction packages from dnata designed for family

offer great value. I am sure we shall see substan-

the discerning travellers from India.” by T NH DESK Tourism New Zealand will execute this cam-

New Zealand launches new tourism campaign in India

paign through a fully-integrated marketing plan to deliver the 100% Pure New Zealand promise and aims at showcasing activities like sailing, vineyard tours, beach activities, waterfalls, glacier walks, wildlife and eco-adventures, soft cycling and glow-worm caves.

Speaking about the campaign, Steven Dixon, Regional Manager - South and South East Asia,

Tourism New Zealand’s “Every Day a Different Journey” campaign showcases a wide range of unique landscapes and experiences

paign, moving from the idea of ‘fantasy is reality’

says, “India is a very important region for Tourism

and showing a stronger relationship between

New Zealand. Through our “Every Day a Different

people and place, as well as the idea that every-

Journey” campaign, we aim to effectively engage

thing is within easy reach in NewZealand.

with our Indian travellers to promote New Zealand

Tourism New Zealand is set to enthral Indian

The new strategy and 100% Pure New Zealand

as a preferred destination for a relaxing and reju-

travel enthusiasts with its new “Every Day a Dif-

commercial comes as one of the world’s longest

venating holiday. We would like our visitors to feel

ferent Journey” campaign, emphasising the diver-

running destination campaigns turns 16 making

inspired to come to New Zealand. The communi-

sity and proximity of experiences in the country.

it among the world’s most successful campaigns.

cations strategy is structured in a way that moves

The campaign is being rolled out nationally from

Chief Executive Kevin Bowler says the past

people from dreaming about a New Zealand hol-

July 7 to October 31, 2015 and will mainly be tar-

three years of 100% Middle-earth, 100% Pure

iday, to planning and ultimately booking a holiday.

geting Independent Professional travellers in the

New Zealand have been extraordinarily success-

We are emphasising our story of closeness and

cities of Delhi, Mumbai and Bangalore.

ful with international visitor numbers at record lev-

diversity – how our amazing landscapes and ac-

els, but it is now the right time to move the

tivities are all within easy reach.”

Every Day a Different Journey represents an evolution of the 100% Pure New Zealand cam-

48

TRAVEL AND HOSPITALITY | AUGUST 2015

campaign on.

by T NH DESK

FINal--07-08-2015_layout 1 07-aug-15 6:47 pm page 49

INTERNATIONAL

Nepal looks ahead to restore tourism With the Nepal government throwing down the gauntlet to reopen all historical monuments for tourists, there is glimmer of hope and relief for the tourism industry of quake-affected Nepal, the most tourist-friendly destination.

v B SWAATI CHAUDHURY Y

tang-Helambu and Manaslu region for a period

The great Himalayan disaster that rocked

of time. Pokhra, Chitwan National Park and Dhu-

Nepal has hit the tourism hard and has not only

likhel have not suffered any damages. All promi-

resulted in loss of human lives but has also dam-

nent heritage sites of Kathmandu valley have

aged its priceless heritage structures. In an effort

been thrown open for visitors except Changu

to restore normalcy in the country’s tourism

Narayan temple. The eastern and western parts

radar, the government of Nepal has made a

of the country have not been affected by

novel attempt to remove all debris from heritage

tremors.” Ghimire also informed that only 10 per

sites and has reopened all its historical monu-

cent of hotel properties have been damaged.

ments from July 15 onwards.

South African Tourism conducts ‘Learn South Africa’ Training Programme Targets 1600 travel agents in 15 cities across India. One lucky travel agent from each city will win a free trip to South Africa.

The government of Nepal has reopened the

South African

Chandra Kumar Ghimire, Consul General of

route to Kailash-Mansarovar from Nepal and has

Tourism’s popular

Nepal in Kolkata explained, “Our country was hit

requested China to open the route from the

training

resulted in the loss of heritage sites in Kathmandu and some trekking trails creating fear in the minds of potential travellers. Things have begun looking up and all lifelines have geared up to normalcy. The Himalayan kingdom has eight UNESCO listed World Heritage sites, of which only three sites have been affected. Out of 36 trekking trails, only two have been affected.”

Ghimire was speaking at a media interaction on “Revival of Nepal’s tourism” hosted by Travel Agents Federation of India (TAFI) and Consulate General of Nepal in Kolkata sometime on July 4.

Nepal is regarded as the birthplace of Lord Buddha and the land of world peace. The coun-

Steps taken to restore tourism in Nepal: •The Nepal government has cleared all debris from heritage sites.

•All historical structures have been reopened for tourists from July 15.

•All heritage landmarks of Kathmandu valley have been opened except Changu Narayan temple.

•Tourists can visit all national parks barring Langtang National Park.

•Trekkers should not plan out any trek to LangtangHelambu and Manaslu region for sometime.

•Pokhra, Chitwan National Park and Dhulikhel are safe bets for tourists with no incidences of any damage.

•Annapurna trekking trail has not been affected by tremors.

•Royal Nepal Airlines to resume flight services in Kolkata-Kathmandu sector later this year.

Learn

South Africa is back

with

unique

its class

room style training.

The

module

of

sixth the

Hanneli Slabber Country Manager, South African Tourism

training kick started on July 13th in Goa and travels to 14 other cities until 04th August 2015.

Learn South Africa training programme was launched in 2010 with the objective to further intensify knowledge about South Africa as a destination, amongst the frontline staff of travel agencies. With an aim to train 1600 Indian trade partners, Learn

try has 26.8 million residents living more than 101 ways of life. It is a dream destination for trav-

pro-

gramme

by one of the worst natural disasters that have

China side.

South Africa VI will cover the following

ellers providing authentic, wonderful holiday ex-

The Himalayan country is making an effort to

cities – Goa, Ahmedabad, Jaipur, Delhi,

perience and offers the best of nature, adventure

rebuild its lost heritage structures with the sup-

Jalandhar, Lucknow, Kolkata, Mumbai,

and culture.

port of archaeological fund discovery. In an at-

Pune, Hyderabad, Chennai, Trichy, Banga-

Experts from New Zealand, Germany, Belgium

tempt to woo Indian travellers, Nepal Tourism

lore, Cochin and Nagpur. This year South

and the United States have revealed that the An-

Board is into organizing campaigns across In-

Africa Tourism has offered a lucky draw for

napurna trekking trail has not suffered any dam-

dian metros for revival of its tourism. Ghimire

participants. One lucky travel agent from

age. The lofty snow-capped peaks of Dhauligiri,

added, “A number of tourists from New Delhi are

each city will get a chance to win an all ex-

Annapurna, Manaslu, Gaurishankar, Mt. Ever-

planning a trip to the Himalayan destination.

pense paid trip to South Africa.

est, Lhotse and Makalu have escaped from the

Mumbai and New Delhi have the highest number

Commenting on the upcoming module

ravages of disaster.

of Indian tourist footfall to Nepal. At the same

of Learn South Africa, Hanneli Slabber,

Ghimire said, “The best possible way to help

time, we are trying to spruce up the flight con-

Country Manager, South African Tourism

the quake-hit country recover from the calamity

nectivity from Kolkata to Kathmandu by increas-

said, “Based on our research, we noticed

is to visit the country. All national parks in the

ing the frequency of Air India.” Talks are on for

that behaviour of Indian traveler is chang-

country are quite safe for tourists except Lang-

Royal Nepal Airlines to resume its operation from

ing, they look for more experience based

tang National Park. Trekkers are refrained from

Kolkata sometime this year.

and memorable holidays than simple itin-

embarking upon trekking expeditions to Lang-

eraries.

by T NH DESK

TRAVEL AND HOSPITALITY | AUGUST 2015

49

FINal--07-08-2015_layout 1 07-aug-15 6:47 pm page 50

NEW APPOINTMENTS

Vikram Reddy General Manager, Four Seasons Hotel Mumbai Vikram Reddy, a Four Seasons veteran, has recently taken over as the General Manager of the Four Seasons Hotel, Mumbai. He has moved from Jakarta to Mumbai. A native of Hyderabad, he has not one but two undergraduate degrees, the first in Accounting and Economics from the Osmania University in Hyderabad, and the second in Business Administration from the California State University in Long Beach.

At the start of his career, Vikram worked for three small California Hotel companies as Financial Controller in short order, following which he joined Four Seasons in Bali as the Director of Finance in 1993. Vikram then spent four years at the group's iconic Jimbaran Bay, Bali property before transferring to the Four Seasons Singapore as Area Director of Finance in 1997, overseeing the hotels in Bali and the Maldives.

Manish Dayya Area General Manager, Lavasa Hotels & Convention Centre, Accor Hotels Manish Dayya has been appointed as the new Area General Manager â&#x20AC;&#x201C; Lavasa Hotels & Convention Centre for Accor Hotels. He is with Accor Hotels since 2013. Prior to this posting Mr. Dayya has worked for Accor Hotels two resorts Novotel Goa Shrem Resort and Grand Mercure Goa Shrem Resort. He is a graduate from Institute of Hotel Management Goa, 1997 batch with an elaborate experience of working at various levels with brands such as the Taj Hotels, Marriott Hotels, Lemon Tree Hotels, Raintree Hotels and Royal Orchid Hotels. He has also been instrumental in many pre-openings during his tenure and 18 years of his work experience. He will now spear head the pre-opening of the Novotel Lavasa and will be responsible for the hotel operations of Mercure Lavasa and the Lavasa International Convention Centre.

Neelabh Chugh Director Food and Beverage, Kempinski Ambience Hotel Delhi Kempinski Ambience Hotel Delhi has appointed Neelabh Chugh as Director Food and Beverage. Neelabh has more than 18 years of experience in the hospitality industry with some of the leading Indian and International brands. He is a highly motivated individual, driven for results with focus on performance, having an eye for detail and passion for the hospitality industry with excellent interpersonal skills. In his new role, he will be responsible for running day to day operations of the hotel, developing procedures and service standards and re-positioning the food and beverage outlets of the hotel Prior to joining Kempinski Ambience Hotel Delhi, Neelabh was associated with Double Tree by Hilton, Gurgaon, as a Director, F&B.

Anuj Bidani Director of Sales and Marketing, The Claridges Hotels & Resorts

The Claridges Hotels & Resorts, acknowledged for its old world elegance and contemporary luxury, is proud to announce the appointment of Anuj Bidani as the Director of Sales and Marketing for The Claridges, New Delhi and The Nabha Residence, Mussoorie. With over 13 years of vast experience in hospitality industry Anuj possesses great leadership skills, a passion for excellence and a talent for developing high-performing teams that drive excellent business results.

Bidani will be responsible for leading and further improving all aspects of the sales,formulation of strategies, analysing sales performance and leading the sales team.

Ramasamy Natarajan Director of Sales, Shangri-La Hotel, Bengaluru Shangri-La Hotel, Bengaluru has appointed Ramasamy Natarajan as director of sales. In his new role, Ram will head the Sales Department encompassing corporate sales, MICE and travel trade business.

With more than 11 years of experience in the hospitality industry, Ram possesses great leadership skills, a passion for excellence and a talent for developing high-performing teams that drive excellent measurable business results.

He has worked with various five-star hotels; in his last assignment, he was part of the pre-opening team and led the sales team at Fairmont Jaipur.

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Dl (ND)-11/6167/2014-15-16 | Date oF postINg: 6-11 oF moNtH | RNI No.: DeleNg/2010/33723 | Date oF puBlIsHINg: 4 th oF tHe moNtH