Travel and Hospitality (TnH) - April 2015

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Travel Hospitality Issue 07 | Volume VI | aprIl 2015 | `50

15 008/quiksel.com

The 12 pages within make other hotel booking systems quite old-fashioned.

pa g e s 5 2

FROM THE EDITOR

No to Anxiety, Yes to Travel

Publisher & Editor srishti rai Director Bharat s. rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat Jahan IT Executive Naveen manchanda

For any query, write to us at: info@tnhindia.com

www.tnhindia.com

This has been the season of conventions. Two of the Indian Travel & Tourism Industry’s most popular and oldest organizations have recently held their annual conventions overseas in two different countries. For those of you who have been living under a rock, the Travel Agents Federation of India (TAFI) convention was held in Jerusalem, Israel from 22nd February 2015 to 25th February 2015 and the Travel Agents Association of India (TAAI) convention was held from 26th March to 28th March in Bali, Indonesia. On behalf of the TnH team, I would like to extend my heartiest congratulations to both these organizations for successfully concluding their conferences.

What I like the most about these conventions is that they promote a destination that ends up capturing the collective imagination of the entire travel trade. Since, the trade is the middleman between the destination and the final consumer, the trickle down effect inevitably is that these destinations suddenly become a part of many Indian tourist’s must go to list. While Bali is already quite a popular destination amongst Indian travellers, I believe 2015 is the year of the Middle East.

While there is strife and turmoil in the region

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srishti rai editor

at present, there are many destinations nestled here that are working hard to welcome tourists and free themselves from the tainted image of the region they are situated in. Be it Abu Dhabi, Jordan or Israel, three destinations in the Middle East I have recently had the pleasure of visiting, the Middle East offers experiences that are unique.

Any well- educated Indian traveller should know that there are plenty of tourists spots in the region that are safe and I can personally report that now is the perfect time to go and explore these bewitchingly beautiful and fascinating places that are becoming increasingly cosmopolitan while holding on to much of what makes them distinctive.

Closer to home, the Indian government has raised the ante by declaring that it will come up with a new tourism policy in the month of May. One of the central objectives of the new tourism policy will be to bring synergy between the private sector and government on the one hand, and on the other between the different ministries of the government involved with the tourism sector like transport, aviation, railways and culture. I think this is a step in the right direction but the government shouldn’t stop there. To tackle the difficult times we live in, it should start a campaign where communities and societies are made to understand the importance of inter-regional, national and international synergy, harmony and interaction. This will be step towards ensuring our children don’t have to deal with the tedious security checks we do and we don’t have to think twice before discovering beautiful and peaceful lands located in places like the Middle East.

I would like to end with a positive thought that says –keep travelling

CONTENTS aprIl 2015

28 ‘We will try our best to facilitate our Indian friends’ visit to Thailand’ H.E. MR. CHALIT MANITYAKUL Ambassador of Thailand to India

16 34 38 42

COMMITTEE PLANNED FOR INTEGRATED PROMOTION OF TOURISM & CULTURE IN VARANASI

34

‘INDIA IS ONE OF THE MOST IMPORTANT SOURCE MARKETS FOR US’ HIGH EXPECTATION FROM THE NEW OUTBOUND SEASON

ISRAEL: DIAMOND IN THE ROUGH

‘India is one of the most important source markets for us’

42 Israel: A Diamond in the Rough

30 TAFI Convention 2015 to boost tourism between India & Israel

46 Global journalists and social media representative meet Queen Rania in Amman

news

THOMAS COOK INDIA LAUNCHES ‘WEEKEND BEYOND BORDERS’ Thomas Cook (India) Ltd launched ‘Weekend Beyond Borders’ – a line of simple, smart products that offer customers a great way to make the most of this year’s 13 long weekends with 13 handpicked international destinations that offer easy access and simple visa formalities.

T

homas Cook (India) Ltd

imize this opportunity and offer

otic range- be they short haul lo-

hauls for a well deserved leisurely

launched ‘Weekend Be-

our customers an exciting and ex-

cales for quick breaks to long

vacation!”

by T NH DESK

yond Borders’ – a line of simple, smart products that offer customers a great way to make the most of this year’s 13 long weekends with 13 hand-picked international destinations that offer easy access and simple visa formalities. The destinations include: Turkey, Thailand, Mauritius, Maldives, Sri Lanka, Jordon, Seychelles,

Hong

Kong,

Oman,

Singapore, Myanmar, Cambodia and Indonesia starting at merely INR 7,500 (land package, per person on twin share). A significant consumer centric feature is The Weekend Beyond Borders price guarantee- ensuring that no surcharges are levied to travelers, irrespective of peak season pricing.

And to entice India’s growing segment of last minute travellers, Thomas Cook promises to deliver a holiday in merely 48 hrs prior to departure. Shibani Phadkar, Senior Vice President & Head Leisure Travel Outbound, Products, Contracting, Operations & Tour Management, Thomas Cook (India) Ltd. said, “As per the UNWTO Visa Openness Report 2014, over half (56%) of all improvements made between 2010 and 2014 were from “visa required” to “visa on arrival” and given the global relaxation in visa policies, outbound destinations have indeed become ideal weekend getaways. With our ‘Weekend Beyond Borders’, we aim to max-

TRAVEL AND HOSPITALITY | APRIL 2015

5

news

INTERNATIONAL WOMEN’S DAY: TOURIsM seCTOR CAn DO MORe TO sTeP IT UP On GenDeR eQUALITY On the occasion of International Women’s Day, UNWTO Secretary-General, Taleb Rifai, called upon the tourism sector to step up policies and businesses practices that promote gender equality and women's empowerment.

T

he UNWTO/UN Women

UNWTO strongly condemns the destruction of cultural heritage UNWTO is appalled by the systematic destruction of cultural and religious artifacts in Syria and Iraq, the last of which in the Mosul Museum in Iraq. n behalf of the interna-

intolerable and must come to an

tional tourism commu-

end immediately”, said UNWTO

nity, UNWTO joins UNESCO in

Secretary-General, Taleb Rifai.

urging immediate action to safe-

“The world´s diverse cultural

guard the world’s cultural her-

heritage tells mankind’s story; it

itage.

tells our story. It gives a sense of

O

“As stated by UNESCO Di-

pride and self-esteem to local

rector-General Irina Bokova, the

communities, and motivates mil-

recent systematic destruction of

lions of people to travel and dis-

Iraq’s unique cultural heritage is

cover the world each year.

Global Report on Women

in Tourism shows that tourism can offer significant opportunities to narrow the gender gap in employment and entrepreneurship as women are nearly twice as

lowest status jobs and perform a

likely to be employers in tourism

large amount of unpaid work in

as compared to other sectors.

family tourism businesses”.

The Report also shows that

Governments and the private

women are well-represented in

sector have a major role to play

service and clerical level jobs, but

in promoting policies that step up

“Though in most regions women make up the majority of the tourism workforce, they tend to be concentrated in the lowest paid and lowest status jobs and perform a large amount of unpaid work in family tourism businesses”.

Taleb Rifai UnwTO secretary-General

PATA Visitor Arrival Forecasts: Asia Pacific Maintaining its Growth Potential to 2019 nternational Visitor Arrivals

will see more than 158 million

to Asia Pacific destinations

additional international visitor

I

will continue their growth mo-

arrivals. Asia as a destination

mentum over the next five

region will grow faster at be-

years, according to the Pacific

tween six and seven percent

Asia Travel Association (PATA)

over that period and receive in

Visitor Arrivals Forecasts for the

excess of half a billion foreign

period 2015 to 2019.

visitors by the end of the fore-

Preliminary estimates indi-

cast period.”

cate that the rate of growth over

Asia will not only benefit from

that period will average be-

this increased travel volume, but also will be a major genera-

poorly represented at profes-

equality and women's empower-

tween five and six percent per

sional levels and earn 10% to

ment. “There is a particularly im-

annum to generate an aggre-

tor of that demand both within

15% less than their male coun-

portant opportunity to promote

gate inbound count of more

the Asia region and well be-

empowerment through entrepre-

than 670 million by the end of

yond. European source mar-

Rifai recalled that “though in

neurship as tourism has almost

2019.

kets will also remain valuable to

most regions women make up

twice as many women employers

the majority of the tourism work-

as other sectors”, he added.

terparts.

PATA CEO Mario Hardy said,

the Asia Pacific region and are

“According to the PATA Visitor

expected to generate close to

force, they tend to be concen-

Arrivals Forecasts, 38 destina-

50 million arrivals into the re-

trated in the lowest paid and

tions in the period 2015 to 2019

gion annually by 2019.

6

TRAVEL AND HOSPITALITY | APRIL 2015

news

QATAR AIRWAYS TO BOOST FLIGHTS TO JAKARTA AND BALI Qatar Airways doubles frequencies to Bali and adds three more weekly flights to Jakarta. The carrier will provide thrice-daily service to Jakarta and double-daily direct flights to Denpasar from July 2015 atar Airways will be boost-

flies a modern fleet of 150 aircraft

destinations across Europe, the

North America and South America.

ing its flight frequencies to

to 146 key business and leisure

Middle East, Africa, Asia Pacific,

by T NH DESK

Q

Jakarta and Denpasar (Bali) from 5 July and 16 July 2015 respectively to meet the ever-increasing demand on these popular routes.

The total number of weekly flights to the Indonesian capital city will rise to 21 making it a thricedaily service, while for Denpasar, Qatar Airways will commence a full twice-daily operation from July 16 meaning a total of 14 flights a week to this perennial tourist favourite.

The increased frequency between Jakarta and Doha will offer greater connectivity to popular routes in Europe and the Americas for both business and leisure passengers, while travellers who enjoy the casual ambience of Bali will be happy to know they have double the flight options to choose from when arriving and departing into Denpasar.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker said: “We remain committed to growing the Indonesian market and are delighted to announce the increase in flight frequencies to both Jakarta and Denpasar. With our enhanced flight schedules, superior in-flight product and the state-of-the-art Hamad International Airport, we continue to offer our passengers an exceptional five-star service throughout their entire travel experience.�

As one of the fastest growing airlines in the world, Qatar Airways has experienced rapid growth in just 18 years of operation. Today it

TRAVEL AND HOSPITALITY | APRIL 2015

7

news

Trafalgar instills confidence to Indian travel agents Trafalgar instills confidence to Indian travel agents with more then 80% of departures guaranteed this summer. rafalgar, the leading provider of guided

returns, we look to give their guests a holiday

holidays, has assured travels agents

of a lifetime with Trafalgar,” said Nicholas Lim,

T

confidence and peace of mind ahead of the

Winners of roomsXML.com Howzattt Contest for travel agents announced

president of Trafalgar (Asia).

peak booking season for the India market.

Trafalgar recently awarded the Gold Trusted

With over 80% of its departures guaranteed

Merchant status from Feefo, the global ratings

that translates to thousands of departures

and reviews provider used by the world's most

across its entire 200+ range of itineraries from

trusted brands. ‘We let our guests satisfaction

April all through to October 2015, travel

rating of 96% speak for itself. Our rating was

agents can now confidently secure every

based on over 7,500 independent, unedited

piece of the consumer business.

guest reviews conducted during 2014. So it

“We want to give our agents 100% confi-

is important that our trade partners know and

dence in their business when they work with

trust that their guests would have a great

Trafalgar, in these less-than-robust economic

quality experience and are well taken care of

times. Besides helping to build our partners’

when they are with Trafalgar.’ added Lim.

business with good and sustainable mutual

by T NH DESK

Redbus urges women to travel safe with the ‘friends & family’ feature on its app

n order to enable travel agents to

I

enjoy & participate in the World Cup

Cricket, roomsXML.com had organized the Howzattt Contest, wherein folks from the travel trade were asked to predict the

New feature on the application is specially-designed for women’s safety

winners at various stages of the game.

The response to the roomsXML.com Howzattt Contest was more than over-

availed after she boards the GPS enabled

whelming. Thousands of entries poured in

bus.

from across the globe. The winners were

When travelers book a ticket with a GPS

from 11 countries. roomsXML.com are

enabled bus, they will be asked to mention an

happy to announce the 51 winners who

emergency contact number for that trip on the

take home exciting prizes that include

ticket confirmation page. As the traveler

Apple iPhone6, Harmon Kardon Blue-

boards the bus, an SMS is sent to this emer-

tooth Speakers, Samsung Cameras and

gency contact number along with the bus

Amazon Kindles.

n the occasion of Women’s Day, red-

number and a link to track the bus. This link

roomsXML.com was established in

Bus, India’s largest online bus ticket

can be opened easily on any browser (desk-

2007 and since then has gradually en-

booking platform urges women travelers to

top, feature or smart phone) and shows vital

tered various global markets quite suc-

make use of its app’s innovative feature

information like bus number, upcoming land-

cessfully.

‘Friends & Family’. Aimed at enhancing the

mark and information about any estimated

Says Prakash Bang, Managing Direc-

O

security for women while traveling, this feature

delays. The exact location of the bus can be

tor, "At roomsXML.com, innovation is the

makes it possible for loved ones to track the

seen on the live map. This keepsthe family up-

key differentiator. That's what keeps us

passenger’s bus journey. On booking a bus

dated about where the bus has reached and

leading the pack. Till date we have intro-

via the app, the traveler’s details like bus num-

also keeps the travelers connected with their

duced 10 specific features that were in-

ber, upcoming landmark and estimated delay

families throughout their journey.

dustry's first. Even the Howzattt Contest

alongwith exact location of the bus can be

by TNH DESK

is a fun innovation. We do believe that all work and no play make Jack a dull boy!"

8

TRAVEL AND HOSPITALITY | APRIL 2015

news

HILTON WORLDWIDE INTRODUCES THE GREAT INDIAN TRAVEL DEAL Guests can enjoy exceptional rates for stay from `3,800, and kids stay and eat for free.

H

ilton Worldwide announces

the launch of ‘The Great In-

base for leisure as well as busi-

Palace and Albert Hall Museum,

and government establishments in

ness travellers. The hotel is min-

and near shopping and entertain-

Civil Lines, Gopalpura Industrial

dian Travel Deal’, a special sum-

utes

tourist

ment hubs including Johari and

Area and M.I. Road are nearby.

mer offer that presents travellers

attractions like Hawa Mahal, City

Bapu Bazaar. Business districts

from

popular

by T NH DESK

the opportunity to enjoy exceptional rates from as low as `3,800* on stays until July 31, 2015, at the 14 hotels in the Hilton Worldwide portfolio in India. With the participating hotels located in most leading cities, this offer is ideal for guests travelling on business as well as on leisure. For those planning a holiday or weekend getaway, this offer also includes free accommodation and meals for two children*. The offer is available at hotels and resorts located across 11 cities including New Delhi, Gurgaon, Mumbai, Chennai, Bangalore, Trivandrum, Vadodara, Pune, Shillim, Goa, Jaipur and Agra. (*For full terms & conditions visit HiltonIndia.com) Among the participating hotels, Hilton Shillim Estate Retreat & Spa, an all-villa retreat, is spread across 350 acres in the unspoiled landscape of the Western Ghats.

A short drive from Mumbai and Pune, the retreat offers extensive dining options and recreational facilities, and among the largest and most comprehensive spa facilities in Asia.

DoubleTree by Hilton Goa - Arpora - Baga, located minutes from Baga and Anjuna beaches, is in the heart of the popular shopping, dining and entertainment districts, offering the perfect base from which to explore the stunning coastline of North Goa. Hilton Jaipur is located in the heart of the city offering an ideal

TRAVEL AND HOSPITALITY | APRIL 2015

9

RePORT

94% young Indian women consider India safe to travel: HolidayIQ Survey Prior to International Women’s Day this year, HolidayIQ conducted a survey among 20,000 women across the country to understand if what women thought India was a safe destination to travel.

“2015 is the seminal year for solo women travellers. We have been tracking a fair rise in this segment in the last four years, but the big spurt to 10%, will be witnessed in 2015 for the first time. This jump will significantly alter the tourism in India, just as the rise of couple travellers over the last decade did by giving rise to the concept of weekend getaways and jungle lodges across India. Perhaps, women-friendly concept hotels and specialized holiday packages will surface. Meanwhile, the tourism industry must note, when women plan a holiday, they spend 15 % more than men. Not wanting travel to be an extension of the family, independence and the exposure that comes with it, has led to the rise of the solo woman traveler," said Hari Nair, Founder & CEO, HolidayIQ.

Key findings of the survey: • 78% women of various age-groups across the country feel India is a safe place to travel • Women in Mumbai (92%) feel the safest amongst all cities, followed by Bangalore (83%); • In Delhi 71% women consider India safe, whereas 76% in Kolkata, 74% in Chennai and 75% in Hyderabad • Around 94% of young women in India feel travelling in India are safe • Girl gang travelling is a trend that’s catching-up; • 25% women prefer travelling with family while 22% with friends; 18% with girl-gang; 13% solo and 8% with significant other • 60% of women prefer beach & hill station holidays

10

TRAVEL AND HOSPITALITY | APRIL 2015

news

JETSTAR ASIA & SRILANKAN AIRLINES LAUNCH NEW CODESHARE SriLankan Airlines customers will soon enjoy greater access to cities throughout South East Asia and Australia as part of a new codeshare agreement with Jetstar Asia. rom 5 April 2015, SriLankan

“With Australia being home to a

Darwin with Jetstar Asia will provide

Lanka to visit families and friends

customers will be able to

large Sri Lankan expatriate com-

them greater connectivity and con-

back home,” said Chandrasena.

travel on codeshare services oper-

munity, the services to Perth and

venience when travelling to Sri

F

by TNH DESK

ated by Jetstar Asia on seven routes from Jetstar Asia’s hub in Singapore. The cities of Darwin, Phnom Penh and Phuket will be new destinations to SriLankan’s customers. The other destinations to be included are Bangkok, Ho Chi Minh City, Kuala Lumpur and Perth.

SriLankan passengers will benefit from the convenience of a single ticket itinerary that includes SriLankan’s baggage allowance. Passengers will enjoy a seamless transfer at Singapore’s Changi airport, with baggage being through checked and onward boarding passes being received at the initial departure point.

SriLankan Airlines CEO Chandrasena considers the new codeshare agreement as a means for enhanced tourism between the Sub continent and Asia Pacific regions.

“We consider this a tremendous opportunity for Sri Lankans who can enjoy greater connectivity from Colombo via its gateway in Singapore to fascinating new destinations of the South East and cities in Australia. Passengers from those destinations too will now have seamless travel options taking advantage of SriLankan Airlines’ daily services from Singapore to our Colombo hub.

“Additionally, our customers will be able to connect with our daily frequencies to India, Pakistan and the Maldives further boosting tourism between the two regions.

TRAVEL AND HOSPITALITY | APRIL 2015

11

news

Cover-More’s growth and operations in India Cover-More Group shows double digit growth in India for December quarter.

pecialist travel insurance and assistance

customer relationship.

S

provider, Cover-More Group, recently reaf-

“This control of the value chain has been the

firmed growth aspirations for their business in

hallmark of our success to date and we will con-

India, TrawellTag Cover-More, with sales showing

tinue to pursue this in the markets in which we op-

double-digit year on year growth for the second

erate,” he said.

quarter of FY2015.

Speaking during his visit to TrawellTag CoverMore head office in Mumbai, Group Chief Executive Officer Peter Edwards said India remains one of the most exciting economies in Asia, with an entrepreneurial approach to business and innovation which is attractive to many Australian and

“India is one of the most exciting economies in Asia, which is attractive to many Australian and international investors and companies.”

Peter edwards Group CeO, TrawellTag Cover-More

international investors and global companies.

Edwards was accompanied on his trip to India

by Cover-More Group Chairman, Louis Carroll, Group Chief Financial Officer, Mark Steinberg and Dev Karvat, Managing Director of TrawellTag Cover-More, Cover-More’s operations in India.

Edwards said Cover-More was committed to growing and deepening operations in India to tap into the rapid growth in outbound travel volumes

Edwards said that Cover-More Group would also continue investing in the Indian business for future growth and transition the business to a more ‘corporate’ operating model and one better placed to capitalise on the development of the intermediary channel.

TrawellTag Cover-More Managing Director, Dev Karvat, said that in the past six months the busi-

“TrawellTag’s understanding of the Indian travel market coupled with Cover-More’s specialist and multi-layered business model makes for a formidable partnership.”

Dev Karvat MD, TrawellTag Cover-More

ness had broadened the local management team in India and commenced building a new operating platform which would yield benefits in the medium term.

“This operating platform will heighten our ability to deliver superior quality customer service to our business partners and travellers. TrawellTag’s understanding of the India travel market coupled

while intelligently applying Cover-More’s deep

with Cover-More’s specialist and multi-layered

travel insurance capabilities to de-commoditise

business model makes for a formidable partner-

the product offer and grow the share of the trav-

ship,” said Karvat, adding, “I am very excited

eller wallet.

about the future of our business in India. As MD

He said the transfer of TrawellTag Cover-More’s

of TrawellTag Cover-More, I am committed to the

underwriting agreement to United India Insurance

business for the long term and I look forward to

in 2014 illustrated the importance that Cover-

continuing to work with Peter Edwards and the

More placed on the ownership of the key ele-

entire Cover-More senior leadership team.”

ments of the value chain and ownership of the

12

TRAVEL AND HOSPITALITY | APRIL 2015

by T NH DESK

news

INDIA EXPLORING THE POSSIBILITY OF EXTENDING TOURIST VISA ON ARRIVAL TO CHINA Chinese delegation headed by Minister of Religious Affairs of China met Union Tourism and Culture Minister, who said that India is keenly exploring the possibility of extending the facility of Tourist Visa on Arrival (TVoA) to China. six member delegation led

seums on Indian Culture on Chi-

by Minister of Religious Af-

nese platforms.

A

DG, ASI and DG, National Mu-

pose of academics and research.

seum will visit China for the pur-

by T NH DESK

fairs of China, Wang Zuoan met the Minister of State for Culture (Independent Charge), Tourism (Independent

Charge)

and

Civil

Aviation, Dr. Mahesh Sharma in New Delhi today. Secretary, Ministry of Culture, Ravindra Singh and other senior officers of the Ministry of Culture were present in the meeting.

Welcoming the delegation, Dr. Mahesh Sharma said that Buddhism is the binding force between the two countries and India values the common cultural relations with China especially those based on Buddhist links. India is keen to take forward its relationship with China and it is in this background that India is keenly exploring the possibility of extending the facility of Tourist Visa on Arrival (TVoA) to China, he said.

Wang Zuoan said that during the visit of Prime Minister, Narendra Modi to China the focus was on cultural exchange between the two countries. Mr. Wang Zuoan said that the purpose of his visit to India is to take the cooperation between the two countries further especially in the area of Buddhist studies and exchange. The Buddhist Forum is being held in China in October this year to promote research and Budhist studies, he added.

Both sides agreed to work towards holding a jointly curated exhibition on Xuang Zang (Hsuan tsang) in India and China. India has also proposed to host Virtual Mu-

TRAVEL AND HOSPITALITY | APRIL 2015

13

news

Dubai Visa Processing Centre introduces multiple entry visas to UAE Dubai Visa Processing Centre (DVPC) now also offers 30-day and 90-day multiple entry visa categories to UAE.

Dubai visa application service extended in-

r ave l l i n g

service in select markets. In addition, the serv-

to

the

ice from DVPC is available online to residents

UAE is

now

of over 180 countries globally via www.emi-

even more con-

rates.com. The Short Term Visit Multiple Entry

venient

T

visa fee & issuing receipts to customers & then forwarding their application to relevant authorities in UAE. DVPC also provides value added options like the door-to-door and express visa

when

Tourist Visa and Long Term Multiple Entry Visit

you fly Emirates

Tourist Visa will also shortly be available on

to

www.emirates.com

Dubai

avail

of

services Vinay Malhotra COO – south Asia and DVPC, VFs Global

cludes accepting documents, collecting the

and visa

“Emirates has been proudly serving India

from

since 1985, and during that time we have con-

DVPC. The new

nected millions of business and leisure passen-

visa categories

gers from India to our home and hub in Dubai,”

introduced

are

said Essa Sulaiman Ahmad, Vice President –

the Short Term Visit Multiple Entry Tourist Visa

India & Nepal, Emirates Airlines. “These new

- 30 days and the Long Term Visit Multiple

30 and 90 day multiple entry visas will allow

Entry Tourist Visa- 90 days. These visas are

them an even more convenient way to conduct

valid for multiple entries into UAE during the

business meetings, attend conferences or visit

validity of the visa and can be availed by visa

friends and family in the UAE,” he added.

Benefits of applying for a UAE visa with DVPC: • DVPC is the most reliable UAE visa provider • Uniform pricing all year round • DVPC offers UAE visas of different duration – 96 hours, 14 days, 30 days Single entry, 30 days multiple entry, 90 days single entry & 90 days multiple entry • Quicker visa processing turnaround time • E-visas delivered on all days of the week via email • Online tracking of visa status • Value added services like Express Visa facility, door-todoor service and payment via Credit/Debit card available for customer convenience • Dedicated information website • Dedicated call centre • Standalone Visa • Service available for trade partners who wish to apply from the convenience of their home or office

applicants who wish to travel to UAE for the

Vinay Malhotra, COO – South Asia and

centres across the globe., DVPC is privileged

purpose of business, seminars & exhibitions,

DVPC, VFS Global added, “DVPC is honoured

to be associated with Emirates since 2002 as

or a vacation and need to visit UAE (DXB) mul-

to be associated with Emirates in facilitating

a trusted partner, and in addition to the visa

tiple times.

the UAE visa application process for travellers

application centres, we also provide online

DVPC operates 33 Dubai visa application

to Dubai, globally. These new visa categories

services in over 180 countries via www.emi-

centres in 16 countries across the globe. The

can be availed of at all our visa application

rates.com.”

Improved destination website set to inspire more visits to Abu Dhabi

by TNH DESK

300,000 words and 4,000 images in support of different products and experiences that can be enjoyed across a number of the most commonly requested information categories.

TCA Abu Dhabi Acting Executive Director,

Mobile-friendly design and mash-up map technology bring improvements into visitabudhabi.ae.

Shamsi, said the website's overhaul would help better connect the consumer with the emirate by

bu Dhabi Tourism & Culture Authority

emirate’s best experiences, hotels and restau-

providing 'inspirational experiences' which con-

(TCA Abu Dhabi) hopes to inspire more

rants.

sumers could enjoy and book.“We constantly

A

travellers to experience Abu Dhabi's expanding tourism products portfolio with a revamped visitabudhabi.ae website showcasing many of the

14

Marketing & Communications, Mouza Al

TRAVEL AND HOSPITALITY | APRIL 2015

The online facelift was revealed recently at the Abu Dhabi pavilion at ITB Berlin.

The website’s new design includes around

strive to make our digital marketing platforms engaging and informative.”

by T NH DESK

news

VFS GLOBAL LAUNCHES VIETNAM VISA APPLICATION SERVICE IN ANDHRA PRADESH, TAMIL NADU AND TELANGANA Visa Application centres in Chennai and Hyderabad for visa applicants to Vietnam .

VFS Global has announced the

neered the service of visa process

service. The opening of the new fa-

process to the travel trade and trav-

launch of two new Visa Application

outsourcing and commit to deliver-

cilities in these States extends the

ellers in India.”

Centres (VACs) for Vietnam in

ing a seamless and professional

convenience of the visa application

by T NH DESK

India. These new centres located in Chennai and Hyderabad will be operational from March 20, 2015 and will provide easy access to Indian applicants and travel agents from the states of Andhra Pradesh, Tamil Nadu and Telangana applying for a visa to Vietnam.

Announcing this introduction of service with VFS Global, His Excellency Ambassador Ton Sinh Thanh said: “Facilitation of visa application for Indian citizens, especially who are living far from Delhi, is one of our priorities for 2015. At the beginning of this year, we authorised a visa application centre in Kolkata and now the two visa application centres; one in Hyderabad and the other in Chennai. These visa application centres, however, do not replace the Embassy because all applications will continue to be processed and issued by our Embassy. These centres will save time and money for Indian citizens from Andhra Pradesh, Tamil Nadu and Telangana because they can apply for Vietnamese visa directly from Hyderabad or Chennai. In the same time, the Embassy has also reduced the time of processing and issuing visas. Altogether, these measures will certainly facilitate Indian travellers who want to come and visit our country”.

Vinay Malhotra, COO - South Asia, VFS Global added, “It is a privilege and honour for us at VFS Global to launch our service for Vietnam in India. VFS Global pio-

TRAVEL AND HOSPITALITY | APRIL 2015

15

GOVeRnMenT

Committee planned for integrated promotion of tourism & culture in Varanasi The government is setting up a coordination committee for the integrated promotion of tourism and culture in Varanasi. The Committee will submit its action plan report by 15th of April, 2015 and the action plan will be ready for implementation within the next three months.

T

he Minister for Tourism & Culture

Dr. Mahesh Sharma has said that

the government is setting up a coordination committee for the integrated promotion of tourism and culture in Varanasi. He was speaking to reporters after the seminar on Pilgrimage & Spiritual Tourism ‘Op-

Dr Mahesh Sharma assures MP all possible help for tourism development The Union Minister for Tourism and Culture recently met Rajinder Shukla, Energy, Mining and Public Relations Minister of Madhya Pradesh, in New Delhi, assuring him all possible help for development of tourism in the State.

S

hukla requested Dr. Sharma to give priority

to the Vindhya Mega Destination Project of

portunity abounds along the Ganges’ in

Madhya Pradesh to help speed up development of

Varanasi today.

The Minister said that the committee

tourist circuits and the development of historic Chi-

will comprise of the Secretaries of the

rahula temple and the pond at Rewa. The Vindhya

Union Ministries of Tourism, Culture and

Mega Destination Project is estimated to cost Rs

Civil Aviation, representatives of local ad-

49 crore.

ministration, experts and a media person.

Shukla also requested that the proposal for an

The Committee will submit its action plan

amount of `3.5 core sent to the Ministry of Tourism

tion plan will be ready for implementation within the next three months. Dr Mahesh Sharma said that an atmosphere of safety and cleanliness as well as hospitality will be created at all the religious and cultural places for which Rs 18 cr has been released. The educational institutions of Varanasi will be used to develop art and culture with the help of Lalit Kala Academy, he added.

Earlier, addressing the hoteliers and tour operators at the Seminar, Dr. Sharma urged them to fully utilize the opportunity of spiritual and religious tourism along the holy river Ganga. He requested the hoteliers to adopt the ghats for cleaning them as well as take care of their maintenance.

16

TRAVEL AND HOSPITALITY | APRIL 2015

“

Dr. Mahesh sharma Union Minister for Tourism & Culture

The Coordination committee will comprise secretaries of the Union ministries of tourism, culture and civil aviation, representatives of local administration, experts and a media person.

“

report by 15th of April, 2015 and the ac-

in this regard may be sanctioned to begin with.

Dr. Sharma assured him that the proposal would be looked into and all assistance will be extended by the Ministry in this regard. Shukla also briefed the Tourism and Culture Minister about other projects being taken up by the MP government to promote tourism.

Focus on coastal tourism The government of India will increase its focus on promoting the coastal tourism circuit as India has a long coastline (7,500 km) and government will focus on harnessing this potential. Minister of State for Tourism Dr Mahesh Sharma said that India’s new initiative to deepen ties with Indian Ocean Rim (IOR) countries will definitely help to promote intra-regional trade and tourism among countries of the grouping.

news

AIRBERLIN ENTERED IATA BILLING & SETTLEMENT PLAN IN INDIA Airberlin, the second largest airline in Germany and the seventh largest in Europe is proud to announce that it joined IATA’s Billing & Settlement Plan (BSP) as of 13.03.2015. articipation in BSP India en-

lessly complement Etihad Airways

lines in Europe and flies to 150

many carried more than 31.7 mil-

ables all IATA-accredited

flights from India.

destinations worldwide each year.

lion passengers in 2014.

P

travel agents in India to issue e-

Airberlin is one of the leading air-

The second largest airline in Ger-

by TNH DESK

tickets on using their respective Global Distribution Systems (GDS) via AB-745 capping. AVIAREPS India, GSA for airberlin will manage all the capping requests. airberlin already has interline agreements with Etihad (EY-607) which is a strategic partner, as well as with Heli Air Monaco (YO-747).

Travel agents can double-check the same by accessing the Sales Restriction fare note of the respective fare. The airline’s host system is Amadeus, which generates a singular GDS PNR or Vendor Locator.

Speaking on the occasion, Ms. Stella Warmuth, Area Manager Middle East, Asia Pacific & Africa, airberlin said, “BSP is key to a strong distribution especially in a large country like India. By being present on this system we are positive that we will generate wider demand through greater service offerings to our trade partners. We have recently added Calcutta to our list of codeshare destinations.

This means we are now offering daily connections in codeshare with our partner Etihad Airways to and from seven cities in India: Delhi, Bombay, Chennai, Hyderabad, Kochi, Bangalore and Calcutta. Via Abu Dhabi, India is very well connected to airberlin’s worldwide route network, especially within Europe”.

The new routes to Stuttgart and Vienna and the double-daily flight to Berlin via Abu Dhabi do seam-

TRAVEL AND HOSPITALITY | APRIL 2015

17

GOVeRnMenT

US registers highest share of TVoAs in Feb ‘15 Tourist Visa on Arrival (TVoA) enabled by Electronic Travel Authorization (ETA) launched by the Govt on 27th November 2014 for 43 countries has been extended to the citizens of Guyana in January, 2015.

7.61 lakh FTAs in Feb ‘15 as compared to 7.58 lakh FTAs in Feb ‘14 Highest percentage share of FTAs in India is from USA, followed by UK and Bangladesh, according to the MoT. Foreign Tourist Arrivals (FTAs):

in February 2015 among the top 15 ports

• FTAs in Feb 2015 were 7.61 lakh as

was highest at Delhi Airport (33.0%) fol-

compared to FTAs of 7.58 lakh in February

lowed by Mumbai Airport (18.5%), Chen-

2014 and 6.89 lakh in February 2013.

nai Airport (7.6%), Haridaspur Land check

There has been a growth of 0.5% in Feb-

post (5.6%), Bengaluru Airport (5.5%),

ruary 2015 over February 2014.

Goa Airport (4.1%), Kolkata Airport (4.0%),

The highlights of tourists visiting India on

• FTAs during the period Jan-Feb 2015

ETA-enabled TVoA during February, 2015 are

were 15.52 lakh with a growth of 2.3%, as

(2.6%),

following:

compared to the FTAs of 15.17 lakh with a

Sonauli Land Check post (1.9%), Gede

growth of 7.7% in Jan-Feb 2014 over Jan-

Land check post (1.8%), Trivandrum Air-

Feb 2013.

port (1.5%), Amritsar Airport (1.5%) and

• In Feb 2015, a total of 24,985 tourists visited India on ETA-enabled TVoA as compared to 1,980 TVoA in Feb 2014, registering a growth

• The Percentage share of FTAs in India

Hyderabad Airport (2.7%), Cochin Airport Ahmedabad

Airport

(2.2%),

Tiruchirapalli Airport (1.3%).

in February 2015 among the top 15 source

of 1161.9%.

• In Jan-Feb 2015, a total of 50,008 TVoAs

countries was highest from US (13.38%)

were issued as compared to 3,883 TVoA during

followed by UK (13.19%), Bangladesh

Jan-Feb 2014, registering a growth of 1187.9%.

(11.26%),

France

• FEEs (Foreign Exchange Earnings) in

• This high growth may be attributed to intro-

(3.68%), Germany (3.62%), Sri Lanka

February 2015 were Rs 11,056 crore and

duction of ETA enabled TVoA for 44 countries

(3.49%), Malaysia (3.31%), Russian Fed.

FEEs in US$ terms in February 2015 were

as against coverage of earlier TVoA scheme for

(3.02%), Japan (2.69%), Australia (2.54%),

US$ 1.782 billion.

12 countries.

China

• The percentage shares of top 10 source countries for ETA enabled TVoA, in India during February 2015, were: U.S. (31.01%), Russia (14.76%),

Germany

(11.90%),

Canada

(2.43%),

Afghanistan

(4.50%),

FEEs from Tourism in India in INR & US$ terms:

Thailand

(1.74%)

and

(2.11%),

• FEEs from tourism in rupee terms in

Singapore

Jan-Feb 2015 were Rs 22,585 crore with a

(1.55%).

• The Percentage share of FTAs in India

growth of 1.2% as compared to the FEE of Rs 22,321 in Jan-Feb 2014.

by TNH DESK

Australia

(8.47%), Republic of Korea (7.68%), Ukraine (6.05%), Japan (2.09%), New Zealand (1.83%), Israel (1.82%) and UAE (1.82%).

• The percentage shares of different airports

FTAs record a remarkable growth rate of 10.6% in 2014

for ETA-enabled TVoA, in India during Feb 2015, were: New Delhi (43.84%), Mumbai (19.84%), Goa (14.20%), Bengaluru (6.03%), Chennai (5.88%), Hyderabad (2.83%), Kochi (2.73%), Kolkata (2.57%) and Trivandrum (2.09%).

The yearly estimate of FTAs for the year 2014 stands provisionally revised to 7.70 million during 2014 with a growth rate of 10.6% over FTAs of 6.97 million during 2013. s against the growth rate of 4.7% in

The Ministry of Tourism compiles provi-

the International Tourist Arrivals

sional monthly estimates of Foreign Tourist

(ITAs) during 2014, (as per UNWTO

Arrivals (FTAs) and arrives at the yearly es-

barometer, January 2015) India has

timated number of the FTAs.

A

recorded more than double the growth rate during the same period.

18

TRAVEL AND HOSPITALITY | APRIL 2015

by T NH DESK

news

DEMAND HEATS UP FOR MEETINGS 2015 Hosted buyer spots are filling fast for CINZ MEETINGS 2015, with buyer applications closing on April 10.

CINZ Chief Executive Sue Sul-

relax and experience the regions

livan says demand has been high

first hand before they get down to

will be a key highlight again.

three days,” she says.

“We will be showcasing New

“MEETINGS starts with a fabu-

from both exhibitors and buyers

work at MEETINGS,”Sue Sullivan

Zealand’s renowned hospitality

lous welcome function on 9 June,

wanting to be part of New

says.

and creative talents with a host of

topped off by a spectacular gala

networking opportunities across

dinner on 11 June.”

Zealand’s largest business events

MEETINGS’ social programme

by T NH DESK

trade show on June10 and 11.

“We are delighted with the excellent field of exhibitors already signed up, and the speed of reaction to our call for hosted buyers this year,” she says.

There are 90 spots for Australian buyers and another 90 for New Zealand buyers. Tourism New

Zealand

and

Air

New

Zealand are bringing more than 35 international buyers, and are reporting a surge of interest from North American incentive buyers this year.

Exhibitor stands are in demand for the event at ASB Showgrounds, with new exhibitors including several from Northland and Wanaka joining MEETINGS for the first time.

The Luxury Collection, a highly successful new feature launched at MEETINGS last year, is quickly establishing itself as the one of the premium opportunities for the country’s luxury operators.

Australian hosted buyers have also been quick to sign up for eight pre-tours of the regions.

Hamilton and Waikato, Rotorua, Taupo,

Wellington,

Christchurch

and

Nelson,

Canterbury,

Queenstown, and Dunedin convention bureaux are all hosting special weekend experiences for Australian buyers from June6 to 8, while Auckland is hosting a choice of two special tours onJune 9.

“Our Australian guests see this as a really valuable opportunity to

TRAVEL AND HOSPITALITY | APRIL 2015

19

hOsPITALITY

Preferred Hotel Group Rebrands to Preferred Hotels & Resorts Company moves to a single brand, launches new consumer-focused strategy. referred Hotel Group, a

Hotels & Resorts brand within the

global provider of sales,

marketplace and allows us to ele-

marketing and distribution serv-

vate and focus attention on our

ices to independent luxury hotels,

world-class collection of inde-

has announced its move from a

pendent hotels and resorts.”

P

multi-branded business model to

All of the company’s 650 mem-

one master brand, Preferred Ho-

ber hotels and resorts are repre-

tels & Resorts. Leveraging the

sented by the Preferred Hotels &

strong heritage of the Preferred

Resorts brand. Understanding

name, this corporate rebrand rep-

that travelers have different objec-

resents the company’s commit-

tives for each individual trip, each

ment to a new consumer-focused

property has been aligned with

approach that is designed to ele-

one of five new collections– Leg-

vate core awareness of the brand,

end, LVX, Lifestyle, Connect, and

drive strategic growth of its portfo-

Preferred Residences – which

lio, and improve market share for

provide a more intuitive way for

its member hotels by making it

consumers to search, consider,

easier for travelers to identify the

and book their lodging based on

singular hospitality experience

the type of luxury experience they

that meets their needs and life and

are seeking. Each collection is de-

style preferences for each occa-

fined by a fixed set of criteria

sion. The company is now repre-

across 10 categories, which, in

“We are delighted to announce

Now showcasing the company’s

sented by one brand website,

addition to experience, focus on

this important milestone for Pre-

entire portfolio and suite of expe-

www.PreferredHotels.com.

critical service standards, physical

ferred Hotels & Resorts in India.

riences, the new brand website

facilities, and awards and recogni-

As we commence a significant

features a vibrant, responsive de-

tion.

phase in the brand’s journey to

sign, strong integration of mes-

“In a time when seemingly every hotel company is introducing new brands that target specific

“Today’s travel consumer is not

better create outstanding luxury

saging regarding its points-based

demographics, we are doing the

one-dimensional, so it is no longer

travel experiences across the

iPrefer guest loyalty program, and

opposite by transitioning from a

strategic for us to imply that there

world, we are confident that our

many innovative ways by which a

house of brands to a branded

is only one definition of luxury,”

new collections shall be wel-

guest can search for a hotel, such

house,” said Lindsey Ueberroth,

said Ueberroth. “By defining hotels

comed by both our member hotels

as experiences, location, and

President & CEO. “Driven by

based on experiences versus

and discerning Indian clientele,”

price point. In addition to sharing

evolving consumer expectations

brands or stars, we are creating

added Saurabh Rai, Area Manag-

a common website, all member

and changing travel trends, our

stronger positioning for our mem-

ing Director of South Asia and

hotels will be represented under

new brand architecture creates

ber hotels and expanding their op-

Middle East for Preferred Hotels &

one common chain code – PH –

stronger clarity for the Preferred

portunities to reach more guests.”

Resorts.

on the GDS.

20

TRAVEL AND HOSPITALITY | APRIL 2015

by T NH DESK

news

THE INAUGURAL FORMULA E GRAND PRIX TO LAUNCH IN MONACO ON 9 MAY 2015 The first fully electric car series takes to Monaco’s world-famous racing circuit. ll India, 31st March 2015:

other iconic sights including the

first time. Designed by Sir Norman

being designed to strict to HQE

On 9th May 2015, Monaco,

Casino Monte-Carlo, the world-fa-

Foster, the sleek and contempo-

(Haute Qualité Environmentale) standards.

A

one of the world’s most iconic rac-

mous marina with its luxurious

rary flagship building opened in

ing destinations will host the first

super yachts moored next to the

June 2014 and is another symbol

Formula E Grand Prix. The For-

new Yacht Club de Monaco for the

of Monaco’s eco-friendly future

by T NH DESK

mula E is a new FIA single-seater championship and the world's first fully electric car racing series.

Formula E focuses around three core values of energy, environment and entertainment. It is a fusion of engineering, technology, sport, science and design - all combining to drive the change towards an electric future.

For season one, Formula E includes 10 teams, each driving four Spark-Renault SRT_01E Formula E cars (two per driver), which will go head-to-head in creating a unique and exciting racing series designed to appeal to a new generation of motor sport fans. It represents a vision for the future of the motor industry over the coming decades, serving as a framework for R&D around the electric vehicle, accelerating general interest in these cars and promoting sustainability.

Alejandro Agag, CEO of Formula E Holdings commented "Monte Carlo is known for staging one of the most prestigious motorsport events in the world so we’re honored that Prince Albert has agreed to let Formula E race through the same streets and I know the event is going to be a great spectacle."

The eagerly anticipated race will take place on Monaco’s famous Grand Prix circuit, which includes instantly recognizable highlights such as the famous ‘hairpin’ bend.

It will also take in the principality’s

TRAVEL AND HOSPITALITY | APRIL 2015

21

hOsPITALITY

FORTUNE PARK HOTELS UNVEILS FORTUNE PARK DAHEJ, DAHEJ SEZ Fortune Park Hotels Ltd recently opened its 45th hotel, ‘Fortune Park Dahej’ in Dahej SEZ. Owned by M/s Sapthagiri Hospitality Pvt Ltd, Fortune Park Dahej is a contemporary, full service business hotel conveniently located in the port town of Dahej in Special Economic Zone-1, which has earned pride of place as one of the best global economic zones providing world-class infrastructure for the industries.

ocated on a 6 lane State Highway connecting Bharuch (50 km) with NH 8, Fortune Park Dahej provides easy access to Vadodara (125 km) and Ahmedabad (250 km). With an imposing façade and tastefully done interiors, the hotel offers an excellent range of guest facilities along with efficient service, making it a preferred destination for the modern day business traveler.

Commenting on the launch, Suresh Kumar, Managing Director, Fortune Park Hotels Ltd., said, “We are extremely happy to announce our 45th property, Fortune Park Dahej. With the launch of this hotel, Fortune Hotels has in-

L

22

TRAVEL AND HOSPITALITY | APRIL 2015

creased its footprints in the state of Gujarat and would be shortly increasing the presence further with the launch of a new hotel in Rajkot by next month. The opening of these hotels is in line with our strategy of expanding our presence in key markets in accordance to the market demand.”

The newly-designed 60 guest rooms at Fortune Park Dahej have been done in a smart and contemporary décor and come equipped with a complete range of modern amenities. Amenities include 24 hour room service, Satellite LCD TV, Hi-speed Wi-Fi internet connectivity, Working desk, Direct dial STD/ ISD, Electronic

safe, Mini bar, Tea/ coffee maker, Iron and ironing board on request, Hair dryer and Daily newspaper.

The dining options at the hotel include Orchid – a multi-cuisine restaurant offering 3-meal buffets and all day dining, and Fortune Deli that would be opening shortly. Other offerings at the hotel include a well-equipped Gymnasium, Business Centre and a recreation zone. The hotel also offers state-of-the-art meeting and banquet facilities that can accommodate up to 200 guests.

by TNH DESK

news

DESTINATION ABU DHABI TARGETS GOA AS EMERGING OUTBOUND GATEWAY Conducts ‘An Evening with Abu Dhabi’ with Etihad Airways & Jet Airways for Goa trade professionals.

A

bu Dhabi is generating a

Reiterating the firm commitment

market Abu Dhabi as a destination

rect flight connectivity. Goa is well-

high level of interest as a

to India market, Bejan Dinshaw,

of choice for Goa. Abu Dhabi is

known as the home of the fun-lov-

multi-faceted, unexplored and ex-

TCA Abu Dhabi Country Manager

closer than ever to India and es-

ing, who enjoy life to the fullest.

otic destination for the upwardly-

- India, said, “We are excited to

pecially Goa now with the daily di-

mobile

aspirational

by T NH DESK

Indian

traveller. Continuing the high focus and emphasis on India as the destination’s leading outbound source market for hotel guests, Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) recently organized Evening with Abu Dhabi in Goa. TCA Abu Dhabi, along with Etihad Airways and Jet Airways, invited travel trade professionals in Goa over an evening of discovering the multi-faceted attractions of Abu Dhabi. The destination is now closer than ever for Indian travellers with Jet Airways commencing daily direct flights between Abu Dhabi - Goa. The event saw a great response with prominent travel trade professionals coming for networking with the TCA Abu Dhabi, Etihad Airways and Jet Airways teams.

There was a presentation followed by a lucky draw for the guests.

Abu Dhabi offers fresh and exotic attractions with a blend of both traditional and the modern. It is growing as a choice destination for leisure, special interest, destination weddings, honeymooners, niche travellers and also an increasing MICE movement. India is currently AbuDhabi’s leading overseas source market. Abu Dhabi welcomed 231,702 Indian hotel guests in 2014 at a growth rate of 32% over 2013. There were 850,443 guest nights in 2014, at a growth rate of 23% over 2013.

TRAVEL AND HOSPITALITY | APRIL 2015

23

hOsPITALITY

Le Meridien brings inspired discovery to the bustling Millenium City of Gurgaon Le Méridien Gurgaon, Delhi NCR debuts renovated public spaces, restaurant and bar. Opening celebrated with exclusive live performance by French Bossa Nova Band Nouvelle Vague .

S

tarwood Hotels & Resorts

Brian Povinelli, Global Brand

destination through locally influ-

Global Business Park, DLF Cyber

Worldwide, Inc. recently

Leader, Le Méridien and Westin.

enced design, programming and

City and Golf Course Road. It also

opened Le Méridien Gurgaon,

“As India’s important hospitality

cuisine.”

lies within close proximity to no-

Delhi NCR, following the rebrand-

market with tremendous growth

Owned by Oriental South Delhi

table cultural centers, including

ing of an existing hotel. “Le Méri-

potential, Gurgaon has long been

Hotels Private Limited, Le Méri-

Epicenter, Kingdom of Dreams as

dien is enjoying strong growth

on our short list of dynamic Indian

dien Gurgaon is strategically lo-

well as renowned art galleries.

momentum worldwide, resonating

cities that share our brand pas-

cated within the bustling business

The hotel exemplifies the perfect

with creative and curious minded

sions. We are confident that Le

hub of Gurgaon, offering conven-

combination of style and comfort

travelers who have an affinity for

Méridien Gurgaon will provide a

ient access to major corporate

to unlock Gurgaon.

the arts, culture and cuisine,” said

unique experience, unlocking the

parks and thoroughfares, such as

by T NH DESK

the guests can experience

Experience the charm and rural beauty of Ranakpur perfect getaway is not just

A

the calm valleys of the Aravalli

about the destination, but

ranges, the town of Ranakpur is lo-

an equally fabulous hotel as a part

cated between the two historic

original you. Spread over 3.5 acres

of the equation. Mana Hotelsdeliv-

towns of Jodhpur and Udaipur. It is

with luxury villas, a swimming pool

ers on all fronts as it is an ideal es-

perfect for a traveler waiting to ex-

and both indoor and outdoor recre-

Some Excursions offerings by

cape for the modern traveler

plore something new in Rajasthan

ational facilities, Mana Hotels can

the Mana at Ranakpur - Mana Ho-

Ranakpur in its true sense.

waiting to immerse themselves in

and escaping the chaos of the

be termed as a nascent venture

tels invites you to explore village

rich culture, breathtaking land-

nearby tourist madness.

compared to the more established

life in Ranakpur in it’s purest form!

scapes and experience a world

Mana Hotels at Ranakpur can

class hospitality. Nestled among

be the perfect place to revive the

24

TRAVEL AND HOSPITALITY | APRIL 2015

names of the hospitality industry but always ensures that

by TNH DESK

news

CARLSON REZIDOR OFFERS SPLENDID DEALS With accommodation discounts of up to 40 per cent at top destinations.

C

arlson Rezidor unveils a

enjoy discounts on the best avail-

son Blu, Radisson, Park Inn by

31, 2015, for stays between now and December 20, 2015.

full slate of Splendid Deals

able rates as well as special dining

Radisson and Park Plaza hotels in

that offer generous discounts on

privileges. The booking period is

Thailand, the Philippines and

And Carlson Rezidor hotels in

accommodations in major mar-

from now until May 31, 2015, for

Brunei are offering up to 30 per

Australia are welcoming the milder

kets across Asia Pacific, including

stays between now and Decem-

cent off accommodations with the

Fall weather with the Splendid Au-

China, India, Thailand, the Philip-

ber 30, 2015.

Splendid Holiday Deal. The book-

tumn Deal.

pines, Brunei, Fiji and Australia.

In addition, participating Radis-

ing period is from now until May

by T NH DESK

Besides discounts of up to 40 per cent off the best available rates, guests can also look forward to earning triple Club Carlson loyalty program Gold Points®(from April 6 to June 28, 2015) while enjoying their holidays.

“Our Splendid Deals cover all our hotel brands and all the top holiday hotspots in Asia Pacific.

The discounted room rates and special perks, including dining privileges at participating hotels, make this a great time to book weekend getaways, resort vacations and city-hopping tours,” said Sandy Russell, vice president, Commercial, Asia Pacific, Carlson Rezidor Hotel Group.

Carlson

Rezidor’s

Splendid

Weekend Deal offers guests up to 40 per cent off the best available rates for weekend stays at Radisson Blu and Park Plaza hotels in China, perfect for staycations and quick getaways. And guests who stay the weekend at Radisson Blu, Radisson, Park Inn by Radisson, Country Inns & Suites and Park Plaza hotels in India will enjoy up to 30% off the best available rates.

The booking period is from now until May 31, 2015, for stays between now and December 30, 2015.

Guests who are planning a relaxing resort holiday can choose from participating Radisson Blu and Radisson hotels in China, India, Thailand and Fiji. With the Splendid Resort Deal, guests will

TRAVEL AND HOSPITALITY | APRIL 2015

25

AVIATIOn

returns to profit as per its two year recovery plan Virgin Atlantic has published its annual financial results 2014, which confirms the successful delivery of its two year recovery plan and a return to profit.

Craig Kreeger

representing an improvement of

flights departing within 15 min-

partners in place to be more

£65.4m on the previous year’s fi-

utes of schedule. Virgin Atlantic

profitable than ever before by

nancial performance. The results

remains focused on delivering

2018.

confirm that Virgin Atlantic has

the best possible experience

“We had a clearly defined

delivered on the target it set in

and service to its customers en-

strategy to transform the finan-

February 2013 to return to profit

hanced by a £300m investment

cial performance of the business

within two years. It is now look-

in this area by 2018.

and everyone involved can be

ing to the future and positioning

Chief Executive Craig Kreeger

the business for future growth

said, “We want to be the airline

that in a rigorous timeframe,

and sustained profitability whilst

most loved by our customers by

while investing in continuous im-

making significant investment in

always putting them at the cen-

provements to our passengers’

customer experience.

tre of everything we do. These

experience. I would like to thank

profitable results mark the suc-

our customers for their support,

For the third consecutive year,

rightly proud that we delivered

passenger satisfaction scores

cessful conclusion of our recov-

and our people for delivering the

or the year ended Decem-

have increased, with an 11% im-

ery period and have put firm

exceptional customer service

ber 31, 2014, the Group is

F

provement since 2012. The air-

foundations in place for the fu-

that remains uniquely Virgin At-

reporting a profit before tax and

line’s

performance

ture. We are confident that we

lantic.”

exceptional items of £14.4m,

remains high with 85.5% of

have the right fleet, network and

on

time

by T NH DESK

Discover the South Caucasus region with

Air Arabia!

Flies to Georgia’s capital, Tbilisi, twice a week ir Arabia, the first and largest low-cost

With this introduction Air Arabia now connects

A

sengersto experience the historic city of Tbilisi

carrier (LCC) in the Middle East and

you from - Ahmedabad, Bangalore, Calicut,

for leisure and MICE travel. These flights will de-

North Africa – connecting Sharjah to 13 desti-

Chennai, Coimbatore, Delhi, Goa, Hyderabad,

part Sharjah International Airport every Tuesday

nations in India –recently introduced a new des-

Jaipur, Kochi, Mumbai, Nagpur and Thiruvanan-

and Friday at 13:00pm and will arrive at Tbilisi

tination to its growing network, Tbilisi, at the

thapuram – to Tbilisi, Georgia.

heart of the South Caucasus country of Georgia

Air Arabia offersbi-weekly flights to Tbilisi,

from the carrier’s primary hub in Sharjah, UAE.

making it easier and more convenient for pas-

(Tbilisi International Airport- TBS) at 16:30pm.

Return flights will depart Tbilisi at 17:15pm arriving at Sharjah at 20:20pm (local time).

by T NH DESK

26

TRAVEL AND HOSPITALITY | APRIL 2015

news

INDIGO ADDS DIMAPUR AS ITS 38TH DESTINATION Announces new flights from Dimapur to Delhi and Kolkata ndia’s largest and fastest

our network is testimony of our

as IndiGo continues to offer

able flying options. These new

growing low-cost carrier is

commitment towards connectiv-

them on time, hassle free and al-

services will further consolidate

proud to announce Dimapur as

ity across the country’s corners

ways affordable flying experi-

IndiGo’s position as the fastest

its 33rddomestic and 38th over-

bringing more and more people

ence.”

growing low cost airline in India,

all destination.The new schedule

closer to their dreams and new

The new flights are planned to

with its 619 daily flights connect-

introduces daily non-stop flight

opportunities. It is our constant

cater to business and leisure

ing 38 destinations across the

between Kolkata &Dimapur, the

endeavour to provide more flexi-

travelers who are constantly on

network.

same aircraft will operate to

bility of choice for our customers

the lookout for new and afford-

I

Delhi

and

by T NH DESK

connectDimapur&

Delhi(via Kolkata).With this IndiGo will also operate 9th daily non-stop flight between Delhi & Kolkata& 4th daily non-stop between Delhi & Varanasi.

2015 has been a great year for IndiGo, in its 9th year of operations these new flights to Dimapur are a reflection of IndiGo’s commitment to grow the NorthEast connectivity.

IndiGo, in its commitment to providing maximum connectivity from across the country on its network by catering to various segments will see both

busi-

ness, leisure passengersand especially students travelling to and from Dimapur and will now have the opportunity to experience the hassle-free and ontime performance that IndiGo is synonymous with.

Speaking on the occasion, Aditya Ghosh, President, IndiGo, said, “The announcement of new flights to and fromDimapur is a progressive step and a landmark occasion for us. I on behalf of the IndiGo team thank Hon’ble Chief Minister of Nagaland Shri TR Zeliang for getting IndiGo to launch and connect Dimapur on its network. We are sure that steps taken by the state government in order to connect Dimapur with National capital will boost

trade,

business

and

tourism and benefit thousands of customers. Adding Dimapur in

TRAVEL AND HOSPITALITY | APRIL 2015

27

In-COnVeRsATIOn

Chalit Manityakul ‘We will try our best to facilitate our Indian friends’ visit to Thailand’ In Conversation with TnH, The Ambassador of Thailand to India H.E. Mr. Chalit Manityakul recently spoke to Srishti Rai about cross cultural exchanges between India and Thailand, his favorite destination in India and how Thailand plans to welcome more and more Indian tourists. H.E. Mr. Manityakul was formerly the official Thai Ambassador to Republic of Egypt and has previously served as the Third Secretary and the Second Secretary at the Royal Thai Embassy in New Delhi. Excerpt from the conversation.

Q

How has been the year 2015 for relationships between Thailand and

India?

I must say I want to thank our Indian friends for continuously visiting Thailand and supporting Thailand for years. I am a personally a Thai citizen who has loved India for over 30 years now. My fondness began ever since I was first posted to this beautiful country in 1983. I had been longing for my return to India and just last year I was posted as the Thai Ambassador to India. My entire family has come here: my wife, my ten-year-old son and me. We all love living here.

Q

What are your favourite destinations in India?

This is very interesting question. I think one cannot cover all the destinations in India even in ten years. It is so vast and each destination is unique. However, I have still managed to visit several places during my first assignment and now for my new assignment. However, my favorite place has to be Bodh Gaya in Bihar; it is one of the most significant centers for Buddhism. It was under the Bodhi Tree here that Lord Gautama Buddha obtained en-

28

TRAVEL AND HOSPITALITY | APRIL 2015

In-COnVeRsATIOn

I want to thank our Indian friends for continuously visiting Thailand and supporting Thailand for years. I am a personally a Thai citizen who has loved India for over 30 years now. My fondness began ever since I was first posted to this beautiful country in 1983.

lightenment. Other places, which really fasci-

the visa process outside our premises consid-

our country and believed we were worthy of

nated me, were the Ajanta and Ellora Caves.

ering if you come in to the main Thai embassy

the award. I am proud of my country fellow

More recently, I travelled up north to Leh in

office there are many security restrictions to

company, TAT, for promoting our destination

Ladakh. I have to admit I have travelled quite

be adhered too. Since, we redistributed this

and I am thankful to our Indians friends to

extensively but this is one place that just took

responsibility to a dedicated professional

choose us. I am sure this will not be the last

my breath away. It is so stunning, amazing,

company to handle we can expand our serv-

award or recognition. We have enjoyed close

and unique; I believe it would be hard to find a

ices and expedite the processing of the visas.

relations with India in the past but it is begin-

destination like this anywhere in the world.

We are focusing more on educating the Thai

ning of an even more understanding era. We

Q

What are the must go to destinations for Indians travelling to Thai-

people of the importance of Indian travellers

would like to welcome Indians from all parts

so they are better equipped to provide the de-

of the country and from all walks of life to visit

served hospitality to our Indian friends. We

us and help build this relationship.

land?

are making many efforts to inform them that

So far, Indians seem to prefer the southern

our Indian friends are our valued guests and

part of Thailand. Phuket is one of the conven-

they should be welcomed accordingly.

tionally preferred destinations by Indian tourists. But Thailand has a gamut of destinations to offer, there are so many islands like

Q

What message would you like to convey to Indians on behalf of Thai-

Chiang Rai, Chiang Mai, Railay are still not in-

land?

cluded in Indian itineraries. I encourage all In-

We would like to say Thailand is no stranger

dians to visit, explore and discover these

to India and vice versa. The countries have

destinations. Furthermore, I promise on be-

been connected not for years or decades but

half of my colleagues at the Thai embassy

for centuries. Even our lanugues, Thai and

that we will try our best to facilitate our Indian

Hindi, are similar. Thai has adopted Sanskrit

friends’ visit to Thailand.

into its dialect for example; we too call the sun Surya. So I would like to say we are alike by

Q

Thailand is one of the first few

language, way of life, culture and even reli-

countries to allow visa on arrival

gion. For example, we both have the Ra-

for Indian Tourists but what other initia-

mayana and we have Buddhism, which

tives is the country taking to promote bi-

originated in India. In a nutshell, I would like

lateral tourism and trade between the two

to say that our countries are relatives and that

countries?

when our Indian friends visit Thailand they will

We are trying to aid the visa process and

feel at home.

boost the number of applications daily. We pany that will expedite the submission of the

Q

visa applications and the efficiency of the visa

Award show. How does it feel?

services. We made a decision to outsource

I appreciate that your magazine recognized

have outsourced visa matters to another com-

Your country recently won an award at the Travel and Hospitality

Quotes unquote So far, Indians seem to prefer the southern part of Thailand. But Thailand has a gamut of destinations to offer, there are so many islands like Chiang Rai, Chiang Mai, Railay that are still not included in Indian itineraries. I encourage all Indians to visit, explore and discover these destinations.

We are trying to aid the visa process and boost the number of applications daily. We have out-sourced visa matters to another company that will expedite the submission of the visa applications and the efficiency of the visa services.

We have enjoyed close relations with India in the past but it is beginning of an even more understanding era. We would like to welcome Indians from all parts of the country and from all walks of life to visit us and help build this relationship.

TRAVEL AND HOSPITALITY | APRIL 2015

29

TAFI COnVenTIOn

to boost tourism between India & Israel TAFI convention held recently in Jerusalem is expected to give major fillip to tourism between India and Israel. v B PREM KUMAR Y

W

can accommodate up to 10,000

ith relationship between

people.

The delegates benefited from listening to veteran people of the

“

TAFI Convention 2015

“The feedback received by TaFI post-convention is very positive and encouraging. Israel as a destination was seeing very few footfalls from India and we have now taken a step to correct this situation.”

India and Israel strength-

Jerusalem is one of the oldest

tourism industry, who enlightened

ening and the two countries work-

cities in the world. The city is con-

them with their insightful and

ing together in different areas,

sidered holy to the three major

thought-provoking speech. Dele-

people to people contacts be-

Abrahamic religions – Judaism,

gates were provided with world-

tween these countries are also in-

Christianity and Islam. The dele-

class accommodations at top

creasing.

growing

gates of TAFI were warmly wel-

hotels. The three gala dinners at

was seeing very few footfalls from

bonhomie between these two

comed by the hospitable and

three different locations had their

India and we have now taken a

countries, the tourism sector can

friendly people of Israel.

Amid

the

ZAKKIR AHMED President, TAFI

own charm with entertainment in

step to correct this situation. Our

not remain unaffected from these

This year the theme of TAFI

abundance. Many tours were or-

members have had a first hand

positive developments, and num-

convention was ‘The Challenge of

ganized for the delegates to ex-

exposure to this country and have

ber of people travelling from the

Change’, which was very appro-

plore Jerusalem and Israel.

had all their concerns addressed.

one country to the other is bound

priate in context of changes tak-

to increase.

According to Gladwyn Pinto,

TAFI was the first travel body to

ing places in the travel & tourism

Executive

General,

introduce mobile apps downloads

Amid the growing closeness

industry at faster pace, and the in-

TAFI, the inaugural event at the

for its convention. The very care-

between these two countries, the

dustry finding it difficult to catch

Israel Convention centre was truly

fully chosen business sessions

convention of Travel Agents Fed-

up with these changes.

electrifying and of a very high

were well appreciated and mem-

standard. Pinto shared that Is-

bers felt they were relevant, inter-

eration of India (TAFI) was re-

Considering that TAFI had cho-

Secretary

cently held in Jerusalem. The

sen Israel as the venue, and the

rael’s Ministry of Tourism in a very

esting and user friendly. And the

convention brought face to face

stiff challenges and logistical

crisp and interesting manner

speakers chosen after stringent

the representatives of the travel &

problems that went with it, the

showcased the best of Israel

criteria struck a critical link with

tourism industries of the two

Convention was a huge success

through a beautiful video and

our membership. The use of digi-

countries.

and epitomized our theme: ‘The

some melodious dances. The

tal technology at our specially

The TAFI Convention was held

Challenges of Change’, said Za-

WOW factor was very high and

crafted evening function was an-

on 22-25th February 2015 at The

kkir Ahmed, President, TAFI, ex-

many delegates commented it

other highlight. The Israelis in turn

International Convention Centre

pressing his happiness over the

was the best inaugural they had

were more than impressed about

(ICC),

Commonly

grand success of the TAFI con-

seen in years among various con-

how TAFI had embraced technol-

known as the Binyenei HaUma,

vention 2015. Endorsing his view,

ventions of Associations.

ogy during the convention.”

Jerusalem.

ICC is the largest and leading

Hassan Madah, Director, India,

The feedback received by TAFI

Subhash Goyal , President, In-

Convention Centre in Israel. The

Israel Ministry of Tourism, said the

post-convention is very positive

dian Association of Tour Opera-

exhibition and conference hall

convention was indeed a huge

and

tors,

floors of the convention centre

success.

Ahmed. “Israel as a destination

30

TRAVEL AND HOSPITALITY | APRIL 2015

encouraging,

informed

said,

“The

recent

Convention of TAFI was one of

TAFI COnVenTIOn

remained unexplored.” He added,

“““ “The TaFI convention in Jerusalem was a great success thanks to the efficient handling by TaFI’s handling agents ortras ltd.”

“The recent Convention of TaFI was one of the best TaFI conventions I have attended. It was very well organized; all the delegates were very well looked after.”

the Indian travel agents to new frontiers, new business vistas and new technology graced by the elite in the travel industry including trade partners in the host country.”

Explaining how Israel will bene-

“TaFI always believes in being a path-breaker and it was under this principle that it scheduled its annual convention at Jerusalem which has for long been a historical, spiritual and cultural international hub.”

PRADIP LULLA National General Secretary, TAFI

SUBHASH GOYAL President, IATO

“It signifies the world that beckons

fit from the convention, Ahmed said that Israel received 35,000 Indians in 2014, and this was largely restricted to religious and agricultural field. “The destination now wants to shift gears by positioning itself as a MICE and leisure destination. It is now aiming to attract one lakh Indians by 2017, and the TAFI Conventionwas a step in that direction. There have been security concerns about Israel, and our members

PRAVEEN CHUGH VP, TAFI

saw for themselves that Israel is a safe destination. The world famous Dead Sea, Jerusalem, Tel Aviv, and the lesser known

the best TAFI conventions I have

Delegates got a first hand experi-

Asia Kapil Kaul. The daily after-

Masada, Caeseria and Haifa

attended. It was very well organ-

ence of all that Israel had to offer

noon

were other aspects to catch the

ized, all the delegates were very

– beaches, desserts, archeologi-

Jerusalem with elaborate evening

well looked after and what as a

cal sites, interesting modern

functions were greatly appreci-

Lulla said the first hand experi-

professional, I admired most was

cities, pilgrimage sites, multi-cui-

ated. The additional pre and post

ence of the destination to 550 del-

that in spite of flight cancellations

sine & much more,” said Pinto.

sponsored tours to adjoining

egates in terms of cultural,

areas like Dead Sea, Massada,

historical and leisure sights will

sightseeing

tours

of

eye,” said Ahmed.

due to snow in Turkey, the TAFI

According to Pradip Lulla, Na-

secretariat and also the TAFI

tional General Secretary of TAFI,

Sea of Galilee, Tiberas, Haifa and

give them impetus to sell it to their

President, Zakkir Ahmed and

The TAFI convention in Jerusalem

Telaviv were also appreciated.

clients effectively and Israel will

General Secretary, Pradip Lulla

was a great success thanks to the

Terming the convention a grand

were in constant touch on their

efficient handling by TAFI’s han-

success, Praveen Chugh, VP,

mobiles and took personal care of

dling agents Ortra Ltd. The open-

TAFI said, “TAFI always believes

see a great increase in their tourism from India.

According to Goyal, Israel can

each and every requirements of

ing gala evening was a great

in being a path-breaker and it was

benefit a great deal from Indian

the delegates.”

cultural and entertaining pro-

under this principle that it sched-

Tourists because of the following

The Business sessions at the

gramme lined up by the IGTO.

uled its annual convention at

reasons: a) Israel is very close ge-

convention were well-attended

The business sessions which fol-

Jerusalem which has for long

ographically, politically and cultur-

and very interactive with plenty of

lowed in the next two days were

been a historical, spiritual and cul-

ally to India. b) Indian Outbound

take-aways for the delegates. The

interesting and topical with the

tural international hub. Religious

Tourism is growing at 15 to 20 %

B2B exhibition with Israel opera-

likes of International renowned

tourism is very significant be-

every year. The total number of

tors was another platform which

motivational speaker Lior Zoref,

cause it is an immensely holy site

Indians who travelled abroad last

was well utilised for exploring

Indian ambassador to Israel

for three religions, namely, Chris-

year was close to 17 million and

business opportunities.

Jaideep Sarkar, Deputy Director

tianity, Judaism and Islam. But for

the total number of Domestic

“The day tours after the busi-

Israel Tourism Oren Drori, UFTAA

TAFI’s initiative to organise its

Tourism in the country is that a bil-

ness sessions as well as the pre

board member Yossi Fatael, MD

convention at Jerusalem, this

lion. It is interested to note that

& post tours were meticulously

of

planned & very well executed.

Kakker, head of

Mercury

Travels

Ashwini

unique destination with such di-

over 60 million Indians travelled

CAPA South

verse attractions, would still have

by Air within India and these are

TRAVEL AND HOSPITALITY | APRIL 2015

31

“

TAFI COnVenTIOn

GLADWYN PINTO Executive Secretary General TAFI

The WoW factor was very high and many delegates commented it was the best inaugural they had seen in years among various conventions of associations.

to their customers. The visa process is under review to be streamlined and the proposal is to

‘Israel expects growth in leisure and MICE movement from India’

introduce e-visas, to facilitate quick issuance,” said Ahmed.

According to Lulla, members of TAFI after having a first hand experience and also meeting tour operators and hoteliers at the workshop in Jerusalem will be well informed to sell Israel more effectively.

Goyal stressed the fact that the members of the Indian delegation, mostly important outbound opera-

The Israelis have seen mainly pilgrimage tours and now post TAFI CONVENTION they expect growth in leisure and MICE movement from India, says Hassan Madah, Director, India, Israel Ministry of Tourism.

Q. According to you how

tors, were very impressed with the

was the recent convention of

all potential outbound travellers. c)

infrastructure, roads and peaceful

TAFI

Indians spent a lot of money dur-

atmosphere in Israel. “They had

Jerusalem?

that

was

held

in

ing their holidays and are the num-

the opportunity to meet most of

The convention was a huge

ber one shoppers in Dubai in

the Inbound Tour Operators and

success. It was the first time

Srilanka, Singapore, Malaysia and

also experience for themselves

that so many Indians from the

London so Israel has a lot of inter-

not only the tourism potential of Is-

travel fraternity visit Israel and

esting things for Indians and Israel

rael but also the fact that there is

get to see the country first

can benefit from Indian shoppers

absolute peace and the tourists

hand. It shows also that con-

also. d)

are fully secured. They were able

ventions in high level can be

looking at lot of new destinations

to break the physiological barrier

done in Israel, regardless the

Q. How was the response

and Israel has a lot to offer.

which was prohibiting them for

connectivity issues, visa re-

of Israeli tourism industry to

Goyal continued: Apart from

promoting tours to Israel and for

quirements etc. The members

this convention?

this, Indians would be very keen to

this fact alone the TAFI convention

of TAFI enjoyed high quality

The Israelis were very happy

experience the Dead Sea where

played a very historical role,” said

speakers from Israel and India.

to see for the first time so many

Indian tourists today are

hassan Madah

you cannot drown and also expe-

Goyal. Chugh also agreed that

Also, great tours in the city of

people from the travel fraternity

rience the life of staying in a Kib-

TAFI Convention will be of great

Jerusalem during the conven-

of India in Israel. It never hap-

butz. Israel is one of the finest

help in promoting Israel as a

tion and tours all over the coun-

pened before. The Israelis have

tourist destinations and has a lot

tourist destination. “TAFI members

try in the pre and the post

seen mainly pilgrimage tours

of attractions like the Birth place of

are going to equally benefit from

tours. In addition, the members

and now they expect and ready

Lord Jesus Christ, the place

this Convention as for most of

enjoyed gala events with cul-

to have Leisure and MICE

where he was crucified and also

them it was their first visit to Israel,”

tural shows including dances,

movement.

the most important pilgrimage

said Pinto, adding what they saw

mind reader and more.

sites of Judaism and Islam are

and experienced was way beyond

there in this beautiful country.

their expectations. “Israel as a

Q. How did government of Q.

How will Israel as a

Israel support the conven-

As regards members of TAFI

tourist destination is certainly

tourist destination benefit

benefiting from this convention,

going to benefit from this Conven-

from the TAFI convention?

Ahmed said: There were several

tion as our delegates having had

As I said, the successful con-

hosted the convention so we

benefits coming their way, by

their own experience will become

vention shows to the travel

supported the convention fi-

virtue of being in Israel. The expo-

brand ambassadors & offer their

agents in India that marketing

nancially and also arranged 3

sure will do them a lot of good.

clients a new destination with new

Israel as a destination can be

weeks visa for the members

“Earlier they thought of Israel

experiences,” said Pinto, conclud-

done and people will like it, es-

that wanted to stay for longer

being a hot spot, but now I am

ing, “The convention was over-

pecially when TAFI members

time. Also, arranged smooth

sure they have changed their

whelmingly successful. It was a

have seen the place in their

entry in the airport and check

minds. It will add another destina-

very successful and satisfying

eyes and can talk about the

points. In addition, we helped

tion to their portfolio, when they

Convention in every sense.”

place from their experience.

advise and recommend holidays

32

TRAVEL AND HOSPITALITY | APRIL 2015

by TNH DESK

tion to make it successful?

The Ministry of Tourism

with municipalities and connecting to the local industry.

InTeRVIew

‘India is one of the most important source markets for us’ In an interview with TnH, H.E. Dr. Abdul Razzaq Arabiyat, Director General of Jordan Tourism Board spoke about the significance of India for Jordan Tourism and more.

v B SRISHTI RAI Y

Is India a big market for Jordan?

misguided security concerns I would like to inform them that we have a lot to offer in terms of services. We have very professional event

Of course, it is. We consider India as one of

management companies that can arrange for

the most important source markets for us. We

congresses and incentive programs and con-

started investing in this market in 2006, when

ferences. Soon the world economic forum will

Jordan used to receive merely 5-7 thousand

be held in Jordan. A lot of high level officers

tourists from India. In the last 4-5 years, we

like presidents of different countries will come

tors, doing co-marketing with Indian tour oper-

have succeeded in increasing the number of

to Jordan to join his majesty at this big event.

ators and advertising. Now we intend to modify

Indian tourists visiting Jordan to 50-60 thou-

We also have a big event of soccer in May re-

our ad content to focus more on the segments

sands which indicates that this market has a

lated to FIFA lined up. All the officials and fac-

that may be less sensitive and have more po-

lot of potential and Indian tourists look for Jor-

tories related to soccer will come to Jordan to

tential like the MICE segment which is very im-

dan as a destination of choice. We have al-

present their equipments here. We are talking

portant and growing in the country.

ready done a lot of promotional activities there

about huge numbers. So I can assure you that

and we will continue our investment in this very

Jordan is safe, and will remain an oasis of

important market.

peace in the Middle East. It’s business as

What sorts of Indian tourists usually visit Jordan?

usual here.

Connectivity is a little bit of problem be-

h.e. Dr. Abdul Razzaq Arabiyat Director General of Jordan Tourism Board

Can you tell us about the kind of infrastructure you have for MICE segment?

Yes, we have the convention center at Dead Sea. It can cater to five thousand guests at the same time. It is located at the lowest point on

I have noticed that majority of Indian tourists

tween India and Jordan since Royal Jordan

earth, the Dead Sea area, where the concen-

are coming to Jordan to visit biblical/religious

airline pulled off its flights from India? Is

tration of oxygen is 10 per cent more from any

sites, basically for religious tourism but the

there any effort to start flights directly from

other place in the world. So it is fantastic place

problem is the length of stay. Their average

India again?

to have big events where experts can sit, think,

length of stay is about one night-two days. We

We talked to the Royal Jordan Airlines. I

innovate, and create. We have great luxuries

are working with our partner, the JTB office in

hope that they reconsider and revise their de-

hotel with great services in this area. It is very

India, to increase the length of stay of Indian

cision to restart direct flights between India

close to Amman so it is easy to move from

tourists in Jordan. Moreover, we are also work-

and Jordan. Hopefully, Indian airlines will also

Amman to the Dead Sea. It is about a 40-

ing to tap other sorts of tourists. For example,

come to Jordan, especially since two weeks

minute drive. The airport has also been ex-

MICE segment, which is very important. We

back our government waived tax at the King

panded and the new terminal caters to more

are making some modification in our action

Hussein International Airport in Aqab, making

guests and provides more services to them.

plan to attract more MICE business from India.

it one of the cheapest airports in Middle East.

Can you tell us about visa facilities for In-

The MICE segment is sensitive to unrest

The departure tax has almost been waived.

and there is a misconception that Jordan is

Visa fee also does not exist any more. We can

Now the government has realized that we

not a safe place. So what will be your mes-

also get into a partnership with other airlines

have to facilitate the visa process. Earlier you

sage to Indians tourists, corporate plan-

so that they can stopover in different countries

were required to have $3000 cash and a hotel

ners & MICE planners regarding these

and bring tourists to Jordan.

booking to get a visa. That requirement no

anxieties?

You are in Jordan now and you can see for yourself that Jordan is very safe. It is still re-

What marketing activities do you have planned in the Indian market?

Our representative in India is doing their best

dian tourists?

longer exists if you come via a tour operator; you can enter Jordan directly. However, if you are coming as an individual there are special

ceiving tourists from all parts of the world. I

to push more and more tourists to the destina-

requirements to prove that you are coming for

hope to eliminate this concern from the mind

tion. This familiarization trip is just one activity

tourism so I suggest that Indian tourists should

of tourists so that they can enjoy the hospitality

amongst a lot of activities that we do in the In-

get a visa before they come to Jordan.

and authenticity of the country. But beyond the

dian market in terms of educating tour opera-

34

TRAVEL AND HOSPITALITY | APRIL 2015

hOsPITALITY

IHG brings its boutique brand, Hotel Indigo, to S.E. Asia Bangkok Neighbourhood is now home to Southeast Asia’s first Hotel Indigo.

Hotel Indigo Bangkok Wireless Road brings inspired design to the city.

I

nterContinental Hotels Group (IHG) has

such as a wall of wireless radios reflecting

brought its boutique hotel brand, Hotel

the area’s history as the birthplace of the

Indigo, to Southeast Asia with the open-

country’s wireless radio stations.

ing of Hotel Indigo Bangkok Wireless Road.

Oliver Horn, General Manager of Hotel In-

The 192-room Hotel Indigo Bangkok Wire-

digo Bangkok Wireless Road said; “Wireless

less Road is refreshingly local in design, in-

Road is in the heart of the city and our neigh-

corporating the best of its surrounding

bours include award winning restaurants, art

neighbourhood into the hotel. Thisincludes

galleries, parks, shopping malls and cultural

vertical gardens to reflect Bangkok’s iconic

landmarks.This part of Bangkok has long

Lumpini Park, which is just minutes away,

been associated with Thailand’s love of radio

street art style murals depicting the story of

and the King’s music.”

the surrounding area and custom art pieces

by T NH DESK

Figuring high on wellness holiday Banyan Tree Hotels & Resorts kicked-off a four-city road show to generate awareness on luxury and wellness holiday among high-spenders in India.

v B SWAATI CHAUDHURY Y

gasan in Bali. As of now, the luxury hotel group is spread across 28

global hospitality brand that

global destinations. Manas Sinha,

has carved a niche for its

Director, Regional Marketing Office,

personalized, luxury boutique re-

Banyan Tree Hotels & Resorts said,

A

sorts across the world is Singa-

“Our hospitality property is more into

pore’s Banyan Tree Hotels &

providing experiential luxury tourism

Resorts. The group is focused on

to our travellers. We keep on inno-

wellness and spa therapies in all its

vating in terms of food and beverage

resorts that rejuvenate the body and

options, spa therapies and prefer-

Plans of Banyan Tree Hotels & Resorts • Looking for like-minded partners in Indian soil.

• Focusing more on luxury, wellness and spa therapies.

• Accent is on natural settings.

• Launching three new properties every year.

the soul. Aimed to create aware-

ences of our guests. We are ex-

MICE tourists from India visit our

ness on luxury living and fine dining

panding aggressively with the

properties in Phuket, Vietnam,

in the lap of nature among high-end

opening of three new properties

Bangkok and Macau. Tourists

“Tourists spending their vacations at our properties become our brand ambassadors and having said this, Indian tourists tend to visit our resorts many times,”

Indian tourists, the hospitality group

across the globe every year.”

spending their vacations at our

ticipation of representatives from

the best example. Manas Sinha

Central Vietnam nestles in the midst

MAnAs sInhA Director, Regional Marketing Office, Banyan Tree hotels & Resorts.

Banyan Tree Club & Spa Seoul,

added, “We get most number of

of mountains and beaches and vis-

Banyan Tree Seychelles, Banyan

leisure and honeymooners from

itors get to experience playing golf

Tree Lang Co, Vietnam and Un-

India into our global resorts. Most

and wellness therapies.

36

hosted a four-city road show includ-

The properties of the group de-

properties become our brand am-

ing Mumbai, Kolkata, New Delhi

fine the concept of spa holiday to its

bassadors and having said this, In-

and Bengaluru sometime in March.

leisure travellers and banyan tree

dian tourists tend to visit our resorts

The road show marked the par-

Spa Sanctuary at Phuket serves as

many times.” The group’s property in

TRAVEL AND HOSPITALITY | APRIL 2015

sPeCIAL FeATURe

“With a strong and stable government and positive consumer sentiments, outbound travel out of India is expected to rise during 2015.”

“This year we expect to experience a spike over February and March due to the ICC Cricket World Cup 2015, which New Zealand has co-hosted with Australia.”

“As the situation in the region is getting better and with Jordan being completely safe to travel, we anticipate a higher percentage of Indian tourists to visit Jordan this year.”

“We have succeeded in terms of establishing our new brand “Imagine Your Korea” as a leisure and a MICE destination.

We have been receiving a very positive response from the Indian market.”

nIshAnT KAshIKAR Country Manager India & Gulf, Tourism Australia

sTeVen DIxOn Regional Manager – south & se Asia Tourism new Zealand

AshIT TAneJA Country Manager, Jordan Tourism Board

BYUnGsUn Lee Director, KTO, India

High expectation from the new outbound season NTOs and travel and tourism industry have high expectation from the upcoming outbound season.

They expect it to be better than previous season.

v B PREM KUMAR Y

a rising trend of Indian travelers

and especially Indian visitors

opting for non-traditional destina-

booking trips to New Zealand

tions like Hamilton Island, Kan-

even after the cup is over. We

garoo Island, Ayers Rock and

also expect to see a greater

Tasmania. “We have also seen a

number of meetings and incen-

growing interest for culinary and

tive group arrivals as a result of

sports tourism with experiment-

Tourism

New

Zealand’s

up-

ing with international cuisines

weighted focus and investment in

and attending sporting events

this segment,” said Dixon.

features high on the travel wish list.”

Romit Theophilus, Director, Sales & Marketing, India GNTO,

Steven Dixon, Regional Man-

said, “We are looking forward to

ager – South & South East Asia,

have a growth of 5 per cent in

sentiments, outbound travel out

Tourism New Zealand, said that

2015 from the segment of MICE

ational Tourism Offices

of India is expected to rise during

arrivals from India are typically

and leisure. Due to fall in euro

(NTOs) and tourism in-

2015.” He further said that out-

high in April and June and then

rate, we definitely believe there

dustry of India expect that the

bound travel has today evolved to

again from October to Decem-

will be an increase in traffic from

new outbound tourism season in

become an inherent part of the

ber. This year Tourism New

India to Germany and 2015 will

India will better than pervious

urban Indian’s lifestyle. Statisti-

Zealand also expects to experi-

prove to be another fruitful year

N

year. There is new buoyancy in

cally, India is one of the world’s

ence a spike over February and

to us.” He added, “For the year

the market due to strong signs of

fastest growing outbound travel

March due to the ICC Cricket

2015, we are optimistic, that it

economic recovery in the coun-

markets and behaviourally, trav-

World Cup 2015, which New

will definitely be another positive

try. All this going to positively im-

elers are now willing to explore

Zealand has co-hosted with Aus-

year for destination Germany. We

pact Indian outbound tourism,

new destinations and experi-

tralia. “The numbers are not

are looking forward to have more

and the new outbound season is

ences,” said Nishant Kashikar,

through yet but we know there’s

and more queries on MICE, in-

expected to see a large number

Country Manager, India & Gulf,

been a surge of visitors from

centive trips for Corporate Com-

of traffic of tourists from India to

Tourism Australia, adding that

India during the tournament.

panies. We expect an increase in

abroad.

travel has moved beyond routine

We’re also confident the aware-

series departure, FIT travels, and

“With a strong and stable gov-

sightseeing and has become

ness the event has generated will

leisure trips for families espe-

ernment and positive consumer

more experiential driven. There is

attribute to more International

cially from Northern and Western

38

TRAVEL AND HOSPITALITY | APRIL 2015

sPeCIAL FeATURe

when it comes to the outbound season in India. In 2015 we will be seeking fresh marketing initiatives in tandem with a collaborative spirit with a purpose. We are looking forward to potentially gaining advantage by utilizing our presence amongst travel trade consumers, media and also using modern strategies and

“The number of Indians travelling overseas is set to rise from nearly 15 million at present to 50 million by 2020. We looking at an upward growing curve for the travel & hospitality business in India.”

“Couples and DINKs are looking at making a five day long weekends and opting for SEA destinations. 55% of the holidayers are opting for offbeat destinations as compared to 30% last year.”

MAnMeeT AhLUwALIA Marketing head, expedia India

VIshAL sInhA COO, TUI

“The outbound season look very promising. Demand for European destinations have picked up significantly. New Zealand and Australia have also looked very promising for us.”

technologies to reach out to the masses. Digital marketing, information and communication will become the cornerstone of Taiwan Tourism in particular and the tourism industry in general in the coming year.” Saxena further said, “Taiwan – ‘The Heart of

KARAn AnAnD head - Relationships & supplier Management Cox & Kings Ltd

Asia’- has been titled one of the Taiwan voted 'Best Value Destination' for 2015. In 2014, Taiwan

regions of India. Apart from this,

parks and beaches. Malaysia is

dan Tourism Board, said that in

achieved a record number of vis-

we have witnessed growth in

also known as a shopping haven

the last year, Jordan witnessed

itors of 9,910,204; out of which

niche segments wherein visitors

and with the sale period almost

almost the same numbers. “Con-

30,000 Indians visited Taiwan.”

have interest in self-drives, wine

through the year with attractive

sidering the situation in the re-

Saxena said that they are always

regions, culinary events and fes-

offers, it has been successful in

gion

neighboring

hopeful and sure that every sea-

tivals, industrial visits. We see a

drawing tourists during the pe-

countries, attaining the same

son will be better than the previ-

lot of potential in these segments

riod.

numbers is an achievement. As

ous

destination from India.

and

in

one

for

Taiwan

as

a

and expect them to grow further

Speaking about tourist inflow

the situation in the region is get-

in 2015. For 2015, we will carry

from India to his country, Byung-

ting better and with Jordan being

Sunil Puri, Director – India,

the same amount of growth and

sun Lee, Director, Korea Tourism

completely safe to travel, we an-

Representative Office of VISIT-

hope to finish on a positive note.”

Organization, India said that ma-

ticipate a higher percentage of

FLANDERS and Brussels (Bel-

Theophilus further said,

jority of Indian tourists travel to

Indian tourists to visit Jordan this

gium) said that Flanders is a

Manoharan Periasamy, Direc-

Korea for business, however, “We

year,” said Taneja. He added that

relatively new destination for the

tor, Tourism Malaysia considers

have seen a change in this trend

India is one of the most promis-

Indian travellers. While most peo-

India a very significant market for

recently. We have succeeded in

ing and upcoming source mar-

ple are aware of the cities of

Malaysia. “It’s the sixth largest

terms of establishing our new

kets

an

Brussels and Antwerp that is lo-

source market for us. In 2014, we

brand, ‘Imagine Your Korea’, as

extremely important target mar-

cated in Flanders, they are yet to

for

Jordan. “It

is

had 770108 Indians visiting

leisure as well as a MICE desti-

ket as there is a tremendous

discover the Art Cities of Bruges,

Malaysia which is an 18.3 per

nation and we have been receiv-

scope to increase the Indian ar-

Ghent, Mechelen and Leuven.

cent increase compared to 2013.

ing a very positive response from

rivals into Jordan. Over the

“This awareness is coming along

This year we are expecting close

the Indian market. We have

years, Indian visitors to Jordan

with travellers looking for niche

to 8,00,000 lakh tourists from

launched many packages for

have been increasing at a steady

experiences; for instance: music

India,” said Periasamy. He added

India and we are confident that

rate. We hope all the efforts we

enthusiasts head to Ghent, ro-

that Indians are travelling like

we will see a sharp rise in the

put in the last few years will aid

mantic holidays have started in-

never before. That’s good news

number of Indian tourists visiting

us in achieving more visitors.”

cluding

for us. Besides, Malaysia is seen

Korea. KTO are expecting a good

As regards Taiwan Tourism Bu-

itineraries, beer lovers head to

as a family destination with

rush from India this summer and

reau’s expectation, Noel Saxena,

the Stella Artois brewery in Leu-

something for everyone in the

are hoping for a positive growth.”

Country

Taiwan

ven,” added Puri. About his ex-

family, be it adventure, sight see-

Sharing his expectation, Ashit

Tourism Bureau, said, “Our ex-

pectation from the season, Puri

ing, shopping or amusement

Taneja, Country Manager, Jor-

pectation will always be positive

said, “We only expect the growth

Manager,

Bruges

in

TRAVEL AND HOSPITALITY | APRIL 2015

their

39

sPeCIAL FeATURe

“India is a very significant market for Malaysia. It’s the 6th largest source market for us. In 2014, we had 770108 Indians visiting Malaysia which is an 18.3% increase compared to 2013.”

“We only expect the growth from 2014 to be escalated further in 2015. The success of PK, the film shot in Bruges, Flanders has given us great visibility and has generated a lot of interest among Indian FITs for Bruges and other Art Cities of Flanders.”

“For 2015, we are optimistic that it will definitely be another positive year for Germany. We are looking forward to have more and more queries on MICE, incentive trips for corporate companies.”

“Our expectation will always be positive when it comes to the outbound season in India. In 2015 we will be seeking fresh marketing initiatives in tandem with a collaborative spirit with a purpose.”

MAnOhARAn PeRIAsAMY Director, Tourism Malaysia

sUnIL PURI Director – India, Representative Office, VIsITFLAnDeRs & Brussels (Belgium)

ROMIT TheOPhILUs Director, sales & Marketing, India GnTO

nOeL sAxenA Country Manager, Taiwan Tourism Bureau

from 2014 to be escalated further

previous year. Demand for Euro-

emerging markets, which has

owing to the ICC World Cup, as

in 2015. Also, the success of PK,

pean destinations have picked up

changed world travel in a big

customers booked holiday pack-

the first Indian feature film to be

significantly. New Zealand and

way. He further said that destina-

ages for Australia and New

shot in the city of Bruges in Flan-

Australia have also looked very

tions including Korea, Britain,

Zealand to coincide with the

ders has given us great visibility

promising for us. Anand said that

USA, Ireland, Turkey, Portugal,

cricket matches,” said Neelu

and has generated a lot of inter-

for the first time traveller the Far

Austria, Vietnam, Cambodia and

Singh, COO, Ezeego1.com ,

est

for

East destinations of Malaysia,

Bhutan are gaining a spot in

adding, “We expect this upcom-

Bruges and other Art Cities of

Singapore and Thailand continue

every traveler’s bucket list.

ing outbound season to be even

Flanders.”

to be promising so also destina-

among

Indian

FITs

Sinha said, “We are definitely

better than last year, wherein we

Lee said that Korea Tourism

tions such as Macau and Hong

hoping this year to be better than

had registered a y-o-y growth of

has already established its brand

Kong in North Asia. Mid haul des-

the previous year. Indians are

over 30 percent in the outbound

‘Imagine Your Korea’ in the Indian

tinations such as South Africa

changing their holiday patterns

travel segment alone.”

market and people has started

and Turkey is expected to grow

from few long holidays to many

According to Singh, Europe is

posting queries for Korea tours. “I

better than last year.

shorter ones. With a slew of long

turning out to be a favourite sum-

am very confident that all the ef-

According to Vishal Sinha,

weekends since last year, short

mer destination for Indian trav-

forts put in with help from our

COO, TUI India, the number of

getaways form 50% of our total

ellers owing to the 15-18 per cent

partners will lead to an increase

Indians travelling overseas is set

domestic bookings. As compared

decline in rate of exchange of the

in the number of tourists visiting

to rise from nearly 15 million at

to last year, we are already see-

Euro since the last one year.

Korea this summer.”

present to 50 million by 2020.

ing a jump of 20% Indians who

There has been about 20 per

INDUSTRY EXPECTS BETTER SEASON

“The Indian outbound segment

are planning to travel to foreign

cent growth in queries and con-

has recorded an average growth

destinations this year.

versions for Europe this summer

rate of 10 per cent for the past

According to Sinha, TUI India

as compared to the same period

Tourism Industry also hopes

five to six years, and we looking

has always emphasized on per-

last year. The bookings for

that the new Indian outbound

at an upward growing curve for

sonalization as one of the main

Ezeego1.com’s unique ‘Your Eu-

season will be better than previ-

the travel & hospitality business

factors for their holiday offers and

rope Your Way’ package have

ous year. Karan Anand, Head -

in India,” said Sinha adding that

we are hoping for 20-25% growth

grown by around 18-20 percent

Relationships & Supplier Man-

India is one of the fastest grow-

in the total number of Indian

this year, with a good spike dur-

tourists traveling abroad.

ing the Jan-March quarter.

agement, Cox & Kings said that

ing

the outbound season look very

tourism. One of the reasons is

“This year, the outbound sea-

promising and will be better than

the rise of the middle class in

son kick-started early for us,

40

TRAVEL AND HOSPITALITY | APRIL 2015

markets

for

outbound

DesTInATIOn

Pilgrims praying at the stone of Anointing in the holy sepulchre

A Diamond in the Rough A pint-sized delight, Israel has everything form scenic mountains, breathtaking deserts and valleys to an abnormally buoyant ocean which doubles as the world’s largest natural spa. That is why TnH believes that Israel is the ‘The Must Visit Destination of the Year’.

BY SRISHTI RAI / PHOTOGRAPHED BY PUNEET YADAV

I

have had a bee in my bonnet about visit-

visas simply because they have visited Israel.

time you can see hundreds of devotees lean-

ing Israel for quite sometime now. Unfor-

In fact, shortly after I travelled to Jordan with

ing on the Wailing Wall or performing other

tunately, I was always warned against it.

no problems.

such rituals and it’s these traditions, even

I could not blame the incredulous look my

While in Israel my first stop was Jerusalem.

more than the spectacular sites that make

parents gave me when I announced I had fi-

For someone who has grown up on religion,

Jerusalem such an alluring, authentic, and

nally decided to visit the country. After all, Is-

visited the temple every Monday and believes

utterly singular destination.

rael is seldom in the news for the right

in every religious tale with religious fervor,

reasons, the Indian media always portrays Is-

being in Jerusalem was pretty heady stuff.

standing in complete contrast with its record

rael as an area of constant strife but I knew

Here I was in the very city where three of the

number of designer shops, nightclubs, hotels,

better. Tourism is one of the main sources of

world’s great religions had roots. Jerusalem,

restaurants, and bars. This co-existence of

My next stop was Tel Aviv, which was

income in Israel. Around 3.54 million tourists

with its hundreds of churches, mosques and

two antipodal worlds under a handful of sky

visited the country just last year. If Israel were

synagogues scattered across the city, was

is what makes Israel so special. My first night

truly dangerous for tourists, visitors would not

like an open-air museum. I touched the very

there, the people were celebrating a special

be zealously trying to visit the holy land.

grave Jesus was buried in and the cross he

annual event called White Night (Laila

Though I have to admit I had my own appre-

was crucified on. I saw where Muhammad

Lavan). This is Israeli army slang for a night

hensions about visiting this stunning country.

ascended into heaven and visited the famous

of continual activity with no sleep. Everything

I was skeptical that once I enter the country I

first temple Dome of the Rock.Each site was

from restaurants, to offices, to museums and

could forget about any shopping expeditions

more unbelievable than the other. No amount

clubs were open all nightand special free

to Indian shopping havens like Dubai and

of words can do justice to the significance of

concerts were organized through the city. The

Abu Dhabi. I did thorough research and re-

the place. I could feel the deep enduring spir-

energy was amazing and it is safe to say the

confirmed with many reliable sources and I

ituality in the very air of the city. For the local

nightlife was comparable to the likes of

was assured that metropolitan countries in

residents and those travelling for pilgrimage

places like Ibiza and Miami. The next day I

the Middle East don’t deny Indian tourists

prayers punctuate daily routines. At any given

shopped till I dropped in the trendy Kikar

42

TRAVEL AND HOSPITALITY | APRIL 2015

DesTInATIOn

Hamedina area. The area was brimming with

soap factory and bakery. Even though I

we drove from the north to the south in about

chic stores, art galleries and cafes. At night

started as early as 5 am, the wonderful sur-

two hours, and within this compact

we decided to eat at the world-renowned

roundings made me feel in perfect harmony

spacethere is everything a tourist could want.

Messa Restaurant, which brings me to the

with nature and kept me energetic and revi-

Another` thing that astonished me was that

food.Of course, the food at Messa was bril-

talized. Finally, I decided to enjoy the

driving around I did not see any soldiers or

liant; it’s one of the top restaurants in the

renowned spa. Anyone who knows me knows

policemen. In fact, the only time I became

world. But what needs to be noted is that

I am a spa buff since I am eternally hunched

aware of the unrest at the borders was when

food through out Israel is superb: even the

up in front of my laptop I suffer chronic neck

I drove to the Dead Sea, which is close to the

most humble places offering nothing more

and shoulder pain and massages temporarily

borders, and saw a few security checks.

than hummus, tahini and pita are never less

relieve me of my woes. I tried the traditional

than excellent. Israel is a gastronomical para-

body massage at the spa. It was so relaxing I

has everything form scenic mountains and

dise! What is considered an average restau-

could barely stay awake for the first five min-

breathtaking deserts and valleys to an abnor-

rant in Israel will serve food that would be

utes. For those of you who love trying new

mally buoyant ocean and world-renowned

considered great in any other part of the

treatments, the spa menu was one of the

historical sites. This is why TnH has anointed

world.

most extensive I have ever witnessed, there

it as ‘The Must Visit Destination of the Year’—

After Tel Aviv, we drove to the Mizpeh Hayamim Spa Hotel that overlooks the magnificent Golan Heights and the Sea of

In short, Israel is a pint-sized delight, which

were a host of options for spa, beauty and

a bold statement, perhaps, but one we be-

cosmetic treatments.

lieve in.

After leaving the quaint

Galilee. The journey itself was an experi-

resort I had a hectic day

ence; there was a picturesque landscape at

ahead of me. I had to go

every turn. The hotel estate was spread over

visit Tzora vineyards, an

a sprawling 37-acre area and was sur-

olive pressing factory

rounded by forests and flowing gardens. I en-

and a cheese farm. I im-

joyed a delicious and healthy meal at the

mensely enjoyed each

hotel’s vegetarian restaurant with its appetiz-

activity and was left feel-

ing and creative dishes made solely from the

ing more culturally en-

fresh produce grown in the organic farm

riched. But what

within the hotel complex. The next morning I

surprised me was what a

took a tour of the organic farm, herb garden,

compact place Israel is,

Tower of David

Church of Condemnation and Imposition of the Cross

TRAVEL AND HOSPITALITY | APRIL 2015

43

DesTInATIOn

DoN’T mIss 1 A drive to Acre, the ancient Phoenician and

licious meal I have ever had the pleasure of eating.

Crusader seaport, which has been announced as

3 Take a dip in the Dead Sea, the lowest place

an U.N.E.S.C.O World Heritage Site. It has a stun-

on earth, where it is impossible to drown and the

ning Knights’ Halls and a vast well-preserved un-

massive salt and mineral content also makes it the

derground Crusader City.

largest natural spa.

2 Contact Galileat Private Culinary Adventures

4 Visit the Arab Market in Jerusalem

and ask them to organize a food excursion to Julis,

5 Get a glimpse of the history of the land of Is-

a small Druze Village. The workshop they organ-

rael by seeing the breathtaking Sound and Light

ized for me was in the home of a prominent woman

Show at David Citadel

in the Druze community. It is has been the most de-

Levinsky Spice Market and Camel Open Air Market in Tel Aviv 7 Delight your stomach and take a Food Tour at the Mahane Yehuda Market 8 Enjoy your day walking around Rothschild Boulevard 9 Visit the aesthetic Old Jaffa and don’t forget to visit the Artists’ quarter.

6 Treat yourself to a few knickknacks, visit the

Use Guide, Mr. Avihai Tsabari (o54-4778768

Dome of the Rock as seen from the terrace of the Armenian hospice. Further in the backdrop are visible the dome and minaret of the Al Aqsa mosque (the third holiest place for Muslims in Islam)

Floating in the Dead sea, Mineral Beach

Songkran is the festival of happiness for Thai people. The festival marks the beginning of the traditional Thai New Year. ongkran is the festival of utmost happi-

form all over the world, the whole area is in un-

S

ness for Thai people. During the long hol-

dated for days on end as young Thais and for-

iday many city dwellers go back home upcountry

eigners douse each other with water, that’s when

to celebrate with their families. It’s a time of re-

you’re likely to be splashed with water and

freshing fun during the hottest part of the year.

smeared with powder by perfect strangers grin-

The young playfully splash water over each other

ning wildly.

to generate and share a collective feeling of

In Chiang Mai:

freshness. Soaking someone isn’t insulting, the

Celebrations take place all over the old town

water is a blessing bringing welcome coolness to

and along its ring roads, wherever water is plen-

people’s lives.

The Songkran festival takes place on April 13-

tiful. Traffic gets congested due to strikingly beautiful processions and convoys of pickup trucks

15 and represents the traditional Thai New Year.

loaded with people tipping barrels of water onto

The world Songkran comes from Sanskrit and

other vehicles and pedestrians.

means ‘passage’, that is passage into a new star configuration, into a new year.

WHERE TO GO?

In Songkhla:

In Khon Kaen:

The business district in the heart of Hat Yai is

During the Songkran festival, the main thor-

where the Midnight Songkran Fair takes place.

oughfare in the centre of town, Sichan Road, is

In Bangkok:

The whole area is lit up with lanterns in all shapes

closed and becomes a playground for water

At Khaosan Road, the heaven for backpackers

and colours.

splashing.

44

TRAVEL AND HOSPITALITY | APRIL 2015

InTeRnATIOnAL

meets international journalists and social media representatives visiting from 26 countries in Amman.

Her Majesty Queen Rania Al Abdullah recently met with a group of global journalists and social media representative who were visiting Jordan on a mega press trip hosted by the Ministry of Tourism in coordination with the Jordan Tourism Board (JTB) at the Royal Automobile Museum in Amman on the 25th March 2015. he event was attended by the H.E.

offer visitors in terms of history, culture, na-

visiting a different country is not just an op-

Nayef Al Fayez, Minister of Tourism

ture, adventure, health and wellness, and re-

portunity to open your eyes to new places, but

and Antiquities, H.E. Dr. Abdul Razzaq Ara-

ligious tourism, adding that in Jordan “there

to open your mind to new people.”

biyat, Director General of JTB, Raja Gargour,

is something for everyone!”

T

Her Majesty highlighted that travelers are

director of the Royal Heritage Directorate and

Her Majesty spoke about Jordanian hospi-

“the best ambassadors for tolerance” and that

Mohammad Abu Seir, Director of the Royal

tality and the warmth of its people. In Jordan,

they can help challenge stereotypes of Arabs

Automobile Museum.

she said, “a tourist is a guest.” She further

and Muslims, particularly during current

Her Majesty addressed the group at the

stressed the importance of human interaction

times.

event, commenting that Jordan has much to

during travel and said, “At the end of the day,

by TNH DESK

VisitBritain appoints Saif Ali Khan as spokesperson for ‘Bollywood Britain’ campaign Celebrity video promotes ‘Romance in Britain’ tracing Bollywood film locations in the UK. isitBritain

V

recently

ap-

setting for couples to celebrate love

the years. The ‘Bollywood Britain’

pointed Saif Ali Khan, as

and romance whilst on holiday.

campaign showcasing Romance

the spokesperson for the ’Bolly-

Aimed at honeymooners and cou-

enables Indian visitors to discover

wood

ples seeking a romantic getaway,

and explore more of Britain includ-

Britain’

paigninIndia.

tourism The

cam-

‘Bollywood

the campaign highlights different

ingthe cities and countryside loca-

Britain’ campaign showcasing Ro-

movie locations featuring some of

tions which were featured in

holidays across Britain, watching

manceis the latest evolution of the

the most popular Bollywood block-

manyBollywood films including

my father and grandfather play

Bollywood themed campaigns that

busters starring the biggest names

Saif’s own mega hits like Cocktail

cricket

the tourism board has undertaken

in Bollywood including Saif Ali

and Love AajKal. Saif Ali Khan

grounds like the Lords, and of

in India over the past years. With

Khan.

at

famous

cricketing

said, “My family and I have a deep

course studying there, has created

over 50 movies filmed in Britain,

Through films shot in Britain,

connection with Britain that spans

a bond for me with the placethat is

mostly themed around romance,

Bollywood fans have been experi-

everything from cricket to culture

unlike my relationship with any

the destination provides the perfect

encing Britain through films over

and education. A number of family

other country.”

46

TRAVEL AND HOSPITALITY | APRIL 2015

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Skal Ball 2015 In a lavish show of their camaraderie, Skal Delhi recently hosted Skal Ball 2015, with ‘Shades of Blue’ as its theme, at Le Meridien hotel, New Delhi. On this occasion, members had great time enjoying delicious foods and live entertainment.

48

TRAVEL AND HOSPITALITY | APRIL 2015

eVenT wATCh

TAFI Convention 2015 The annual convention of Travel Agents Federation of India (TAFI) was held from 22nd February 2015 to 25th February 2015 at The International Convention Centre (ICC) in Jerusalem, Israel. Eminent personalities among more than 500 delegates attended the convention and addressed the event. The warm and friendly people of Israel welcomed TAFI delegates. The theme of the convention was ‘The Challenges of Change’. One of the oldest cities in the world, Jerusalem is holy to the three major Abrahamic religions – Judaism, Christianity and Islam.

TRAVEL AND HOSPITALITY | APRIL 2015

49

APPOInTMenTs

ZUBIN SAXENA Carlson Rezidor South Asia

ROGER WRIGHT Hyatt Regency Gurgaon

Carlson Rezidor Hotel Group has appointed Zubin Saxena as Vice President, Development, South Asia.

Zubin is based in Carlson Rezidor’s Gurgaon office in the National Capital Region and reports to Andreas Flaig, Executive Vice President, Development, Asia Pacific. In his new role, Zubin is responsible for driving development in South Asia and growing its hotel portfolio through management and franchise opportunities. Carlson Rezidor is currently the number one international hotel operator in India by number of hotels. The group has over 110 hotels in operation and development across 40 cities across India.

Roger Wright has been appointed GM of Hyatt Regency Gurgaon. He joins Hyatt Regency Gurgaon with over 30 years of international hotel experience. Wright has led twelve 5-Star and 5-Star Deluxe business and leisure Hyatt and internationally branded hotels.

Wright’s knowledge of hotel operations, positioning, financial and strategic focus, combined with a deep personal commitment to the Hyatt brand, will play a vital role in further developing the Hyatt Regency Gurgaon’s position as the city’s “logical first choice” for anyone seeking a top quality large 5-Star hotel for MICE.

DILPREET SINGH BINDRA JW Marriott New Delhi Aerocity

JW Marriott Hotel New Delhi Aerocity has appointed Dilpreet Singh Bindra as the Director of Operations at the hotel. Dilpreet Singh Bindra started his career as amanagement trainee in 1996 at TajMahal Palace and Towers Mumbai and worked as Assistant Manager In Food and Beverage operations at the hotel for 2 years.

Following that, he was part of the preopening team at Taj Extoica Bentota, Sri Lanka and worked there to set up the Food and beverage department. He came back from Sri Lanka and joined Vivanta

by Taj, New Delhi as a Restaurant Manager and eventually became the F&B Manager at the hotel.

50

ASHISH NEHRA JW Marriott New Delhi Aerocity

JW Marriott Hotel New Delhi Aerocity has appointed Ashish Nehra as the Food & Beverage Manager at the hotel. Ashish Nehra started his career with the Oberoi Group at The Oberoi, Amarvilas, Agra as a Front Office assistant from February 2004 to May2006.

Graduating from Oberoi Center of Learning and Development in 2008, he joined The Oberoi, New Delhi from July 2008 to December 2011 and held various responsibilities as the Assistant ManagerFood and Beverage. In December 2011 he moved to Wildflower Hall, Charabra, Shimla as the F&B Service Manager.

TRAVEL AND HOSPITALITY | APRIL 2015

VISHAL BHARTI Courtyard by Marriott, Agra

CLEVIO MONTEIRO Kuoni Business Travel

Courtyard by Marriott, Agra announced the appointment of Mr. Vishal Bharti as the new General Manager, today. With a rich hospitality experience of over nineteen years, Vishal will be responsible for the day-to-day operations and help achieve the vision of this hotel.

Vishal’s experience encompasses innumerable skills in the hospitality industry through various levels. Right from recruitments, selection, training and development, performance appraisal and employee relations, developing annual objectives, Vishal has been a part of minute functions and has gained a lot of experience through it all.

ClevioMonteiro has been appointed as Business Head– DVMS, in the Kuoni Business Travel division of Kuoni Travel India.

Clevio has over 22 years of experience working with Travel, Aviation & Technology Solutions companies in various functions.

He has worked with companies such as Air Sahara, Interglobe Technologies and SuvidhaInfoserve. In his last assignment with Go Airlines, he managed a pan India responsibility as General Manager for their online business & consolidators.

MOHAMMED KHAN Sheraton Bangalore Hotel

AMIT KUMAR Courtyard By Marriott City Centre

Sheraton Bangalore Hotel has appointed Mohammed Khan as the Director of Food & Beverage.

Mohammed Khan has been associated with the Food & Beverage industry for over 12 years starting 2002, serving in various hospitality positions pan India. From his most recent and successful stint at Marriott as the Director of Food and Beverage, Mohammed Khan has also been a Pre-opening champion serving in various capacities in Marriott Chennai, Pune and Renaissance Mumbai Hotel & Convention Centre etc. His passion and expertise is clearly noticedin the Food & Beverage sector.

Amit Kumar has been recently appointed as the Director Operations at the Courtyard by Marriott Pune City Centre. Amit brings with him a cross functional experience of over 14 years in Operations, Sales and Training in the hospitality industry.

In his capacity as the Director Operations, Amit will be responsible for all aspects of Hotel Operations.

Amit began his career at Grand Hyatt Delhi, going on to play key roles at luxury hotels and airline training academy such as J W Marriott, Mumbai, Portsmouth Marriott Hotel, United Kingdom and Kingfisher Training Academy.

Dl (ND)-11/6167/2014-15-16 | DaTe oF posTINg: 6-11 oF moNTH | rNI No.: DeleNg/2010/33723 | DaTe oF puBlIsHINg: 4 th oF THe moNTH