Travel and Hospitality (TnH) - March 2018

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ISSUE 06 | VOLUME IX | MARCH 2018 | `50

PA G E S 5 2

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FROM THE EDITOR

Betting big on infrastructure indirectly linked up with the development of tourism. The announcement to develop 10 prominent sites as iconic tourist destinations augurs quite well for the tourism sector. Though details about the choice of 10 prominent destinations are yet to be announced, these destinations include a range of diverse tourist attractions, from the iconic Taj Mahal to beaches in Goa. It may also include the UNESCO recognized world-heritage site of Hampi in the state of Karnataka.

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar General Manager Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Web Designer Mohit Chaudhary Senior Reporter Archana Sharma Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com Printed, published and owned by Srishti Rai. Printed at Somsons Printing Works, 1/7, DoctorĂŠs Lane, Gole Market, New Delhi - 110001, and published at P- 23/90, Connaught Circus, New Delhi 110001; Editor: SRISHTI RAI

Lack of proper infrastructure has been a perennial problem in our country. This has adversely affected every segment of our economy including tourism.

Bottlenecks like poor quality of roads, deficient air connectivity and lack of civic amenities in and around tourist destinations eclipse the beauty of Incredible India. Although we have made some progress in this area in the recent years, the country still has to go a long way before bridging the gap between the necessary infrastructure and its current state. However, it is heartening to note that the Government is now recognizing the significance of having good infrastructure and is according high priority to its development.

While laying emphasis on infrastructure development in this year's budget, the government has completely overlooked the Travel & Hospitality Industry's demands of taxation reliefs and other exemptions. To know more, read our cover story 'Infrastructure takes centerstage in the Union Budget 2018-19' on page 18.

In this issue, also read the exclusive interview of H.E. Mr. THARADOL THONGRUANG, Minister Counsellor (Commercial), Royal Thai Embassy, New Delhi, on page 38, who talked about Thailand's potential as MICE destination.

Enjoy reading!

The Union Budget 2018-19 presented recently by Finance Minister Arun Jaitley has again reaffirmed their commitment towards the development of infrastructure. There has been a tremendous increase in the budgetary allocations for various infrastructure projects, directly or

Srishti Rai Editor

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18 COVER STORY Infrastructure takes centerstage in the Union Budget 2018-19 06 NEWS VFS Global launches new Cyprus Visa Centre in Goa 11 NEWS Delegates of TTB visit India to promote Taiwan 12 NEWS TBO Group’s annual bash!

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13 NEWS Visit Orlando unveils newest editon of popular online training academy for travel agents 14 NEWS Ajay Singh: 'Indian Eentrepreneur of the year 2017'

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34 16 INTERVIEW We need to play a bigger and more visible role as the Nodal Industry Association: TAAI’s President 22 CEO SPEAKS MMT only OTA in the world working to reduce carbon footprint: Deep Kalra 24 SATTE 2018 25th edition of SATTE a big success

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26 FEATURE Trends in business travel to watch out for 28 NEWS MICE: the largest contributor of Indian arrivals in South Africa 31 NEWS Holiday of a lifetime in Kiwi land

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34 BITE CORNER Exquisite Italian Food Indulgence 38 DIPLOMAT’S CORNER 'Thailand can be the bridge between India and ASEAN' 41 NEWS Post Union Budget, State budgets offer special focus on specific facets of Tourism

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NEWS

VFS Global launches new Cyprus Visa Centre in Goa VFS Global now accepts visa applications on behalf of Cyprus at its new centre in Panjim, Goa. Residents of Goa planning a visit to Cyprus can now apply for their visas at the new VFS Global Cyprus Visa Application Centre in the city of Panjim. The centre brings Cyprus visa services closer to home, eliminating the need for applicants from Goa to travel to a neighbouring state to submit their applications.

The centre in Goa was inaugurated by His Excellency Mr. Demetrios A. Theophylactou, High Commissioner of Cyprus to India, in a glittering ceremony held on 16 February 2018.

His Excellency Mr. Demetrios A. Theophylactou, High Commissioner of the Republic of Cyprus to India, said,

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“It is a pleasure to inaugurate the Cyprus Visa Application Centre in Goa, operated by VFS Global. This is one out of 16 VFS Global centres serving Cyprus in India. The opening also signifies a steady increase in visa related queries. Consequently, this centre would further expand and enhance visa services and promote peopleto-people contacts, thus contributing to our bilateral relations. Goa, like Cyprus, is a major tourist destination; therefore, the centre fulfills a vital service with respect to the provision of information and guidelines to applicants who intend on visiting Cyprus, not only for tourism but also for business or study purposes.

The centre would work in close cooperation with the Consular Section of the High Commission to achieve the goal of timely and efficient issuance of visas.”

Vinay Malhotra, Chief Operating Officer – Middle East and South Asia, VFS Global, said, “VFS Global has served the Government of Cyprus in India since 2015, and the expansion of our services on their behalf to 16 cities across India is a testament of their faith in our ability to offer applicants best in class visa services. We are pleased to be bringing this expertise to the residents of Goa, and offering the applicants here, a smooth and seamless visa application experience.”

Key features of the Cyprus Visa Application Centres include: • Professional staff with local language capability, dedicated to handle visa queries • Dedicated website to provide information on visa categories, fees and other application related details • Call Centre and email support to answer queries • Online tracking of application status • Convenient and secure courier return of visa documents to an address of choice

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NEWS

ISRAEL WITNESSED 31% GROWTH IN TOURIST ARRIVALS FROM INDIA IN 2017 Around 60,000 Indian travellers visited Israel from January to December in 2017 Israel, for the second consecutive year, has broken its tourism record of Indian arrivals reaching an all-time high of 31% growth from January to December, 2017 with around 60,000 Indian tourists visiting the country in 2017. This marks a whopping growth of 48% in the last two years, per the statistics released by Israel Ministry of Tourism (IMOT).

Speaking about the positive growth, Hassan Madah – Director, Israel Ministry of Tourism India & Philippines said, “2017 has been outstanding and by far the best year for Israel tourism from India and worldwide. By October, 2017 we already saw 49,000 Indians arrive in Israel, breaking previous records, and we were positive to close the year with 60,000 travelers to Israel from India.

With over 20 million outbound tourists a year, India has been an im-

China holds B2B roadshow for its 3 provinces, in India India roadshow by Shangdong, Jilin and Zhejiang Provinces of China A B2B event was organized under CNTO umbrella for promotion of three provinces of China for India market on 18th January 2018 at Bombay exhibition Centre during Outbound Travel Mart (OTM). The event was on lines to implement the strategic arrangement of the National Tourism Administration on the development of tourism along the area of high speed railway and better integrate tourism products and market resources of the

Hassan Madah Director Israel Ministry of Tourism, India & Philippines

portant market for us and I am pleased to say that we have witnessed constant growth in arrivals from the Indian market.”

by TNH DESK

Emirates to launch services to Santiago via Sao Paulo Emirates announced its plan to launch a new, five times a week, service from Dubai to Santiago International Airport (SCL), via the Brazilian city of Sao Paulo, starting on July 5, 2018.

The new service will see Emirates fly an additional five times a week to Sao Paulo, complementing the airline’s existing daily A380 flight between Dubai and Sao Paulo.

by TNH DESK

Tian Xin Director of CNTO, New Delhi

provinces. The key focus was on integrated promotion of tourism for three provinces of Jilin, Shandong and Zhejiang.

by TNH DESK

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NEWS

PREFERRED HOTELS & RESORTS CELEBRATES 50 YEARS OF INSPIRING TRAVEL

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orld’s largest independent hotel brand announces year-long Golden Anniversary campaign featuring its first-ever video campaign and social media microsite, exclusive bonus points promotion, and experience-rich package Fifty years after 12 North American hoteliers established Preferred Hotels Association as a referral organization, this week, the Preferred brand celebrates its 50-year anniversary of curating exceptional independent hotels that deliver authentic, memorable, and inspiring travel experiences. Over the past five decades – filled with expansion into every region of the world and the continued addition of experiential programs and technology – the company has evolved to become Preferred Hotels & Resorts, the world’s largest independent hotel brand with more than 650 one-of-a-kind member hotels, resorts, and residences across 85 countries.

by TNH DESK

Sri Lanka targets 440,000 Indian arrivals for 2018 Sri Lanka Tourism held a Press Conference in New Delhi announcing, a path breaking record of historic growth, with 384, 628 arrivals from India market in 2017. Understanding the unique offerings for Indian travellers, destination Sri Lanka now targets for 440, 000 Indian arrivals, this year. Sri Lanka is growing as, ‘a

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destination for all seasons’. The Survey conducted by Sri Lanka Tourism, highlights that, 63.7% of Indians opt for Sightseeing excursions and 49.82% go for shopping while 41.64% prefer Sea Bathing and 32.74% spend hours swimming in the pool.

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by TNH DESK

SAROVAR HOTELS ADDS ANOTHER PILGRIMAGE DESTINATION TO ITS PORTFOLIO

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arovar Hotels Pvt. Ltd. steps into yet another pilgrim destination, Katra - Jammu and announces the signing of two hotels, The Vaishnodevi Sarovar Portico and Shri Vaishnodevi Sarovar Anil Madhok Portico marking the Executive Chairman, Sarovar Hotels group’s footprint in Katra and its growing presence in the state of Jammu and Kashmir. Both the hotels complement Sarovar’s existing hotel RK Sarovar Portico, Srinagar. Sarovar is already present in the pilgrimage destinations of Badrinath, Amritsar, Haridwar, Vrindavan and Tirupati.

For devotees travelling to Vaishnodevi, Sarovar Portico in Katra is a blessing for those accustomed to convenience and comfort as a way of life.

by TNH DESK

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NEWS

THE EMIRATES GROUP SIGNS MOU WITH THE GOVERNMENT OF ANDHRA PRADESH The Emirates Group, and its affiliated entities including flydubai, signed a Memorandum of Understanding (MoU) with the Andhra Pradesh Economic Development Board, Government of Andhra Pradesh, to establish a framework for collaboration in various aviation areas to support and invest in the development of Andhra Pradesh’s aviation sector.

The MoU was signed by His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman and Chief Executive Emirates Airline & Group, and Krishna Kishore, CEO, Andhra

Pradesh Economic Development Board (APEDB), in the presence of representatives from both parties.

Under the terms of the MoU, the Emirates Group and the State of

AdventureNEXT heads to India in 2018

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dventure Travel Trade Association (ATTA) is set to host its first ever event in Asia – ‘AdventureNEXT’ in Bhopal, Madhya Pradesh from 10-12 December, 2018. The event was announced during a press conference in New Delhi by ATTA, Madhya Pradesh Tourism Board (MPTB), and Adventure Tour Operators Association of India (ATOAI).

A MoU to mark the launch of this event was jointly signed by Shannon Stowell (CEO, ATTA), Hari Ranjan Rao (Commissioner Tourism and Managing Director of MPTB), and Capt. Swadesh Kumar (President, ATOAI). A special logo for AdventureNEXT in India was also unveiled during the ceremony.

by TNH DESK

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Andhra Pradesh will work together to support the development of Andhra Pradesh’s aviation infrastructure by sharing industry

by TNH DESK expertise.

UNICEO ANNOUNCES A NEW PARTNERSHIP WITH MARRIOTT INTERNATIONAL Marriott International will now begin to actively cooperate in UNICEO, become a global Partner and provide support for the activities of the non-profit association based in Geneva.

This agreement helps Marriott International strengthen its positioning in the meeting & events segment which is a strategic priority for the hotel company after its recent merger

with Starwood. By Partnering with UNICEO, Marriott International will get a direct access to senior decision-maker for the corporate events of major international companies.

by TNH DESK

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NEWS

ADTOI re-launches its dynamic and digital website

DELEGATES OF TTB VISIT INDIA TO PROMOTE TAIWAN

Taiwan Tourism Bureau (TTB) under the Ministry of Transportation and Communication (MOTC) recently lead a delegation comprising of private entities to promote Taiwan tourism in the two major cities of India- Mumbai and New Delhi. During their visit, they participated in SATTE 2018 and organised a workshop and educational seminar to boost bilateral ties to attract Indian travelers.

Focusing on "2018 Year of Bay Tourism", the event gave a glimpse of "Beautiful Sea, Colorful Night" in Taiwan by replicating sceneries and resorts like Nanfangao's Tofu Cove and Cape Santiago Lighthouse at the booth. They held an educational seminar and invited several Indian travel agents to showcase the charm of

Taiwan and establish the beautiful island country as a preferred tourist destination/hub.

Trust Lin, Director, TTB Singapore office emphasized that TTB will encourage and promote Wedding Travel, Business Trip and Exhibitions Events to grow the volume of Indian visitors. Eric Lin, Chief Secretary of TTB mentioned that they will focus on "Global Vision, Reach the World" to develop the travel marketplace by providing customized services.

The delegation consisted of 14 travel-related entities, including travel agencies, tourism associations and other travel pertinent organization in a bid to strengthen partner confidence and create opportunities for industry

by TNH DESK collaborations.

ADTOI during its General House meeting held on 23rd February 2018 in Delhi relaunched its Dynamic/Digital Website in the august presence of Aashima Mehrotra, Director (Tourism) of Ministry of Tourism, Govt. of India, Metta Rama Rao, IRS, Officer on Special Duty, Andhra Pradesh Bhavan, Anil Saxena, Gen-

eral Manager, MP Tourism, Rajinder Sharma, Liaison Officer, Haryana Tourism.

The Website was launched digitally by Aashima Mehrotra and Metta Rama Rao.

by TNH DESK

SCTDA HIGHLIGHTED SHARJAH’S BEST TOURIST ATTRACTIONS @ SATTE 2018 The Sharjah Commerce and Tourism Development Authority (SCTDA) participated in South Asia Travel and Tourism Exchange (SATTE), in New Delhi, India where it

showcased the emirate’s best tourist spots, popular leisure activities, and unique culture and traditions. SATTE 2018 took place from January 31st to February 2nd 2018. by TNH DESK

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NEWS

TBO GROUP’S ANNUAL BASH! TBO group organized its awards and networking function on the 1st of February in New Delhi. Travel partners from across India and around the Globe were seen in huge numbers at this gathering. Attended by industry leaders from travel, tourism and government bodies, TBO felicitated its top travel part-

ners from each state in India during the event. The evening saw esteemed names from the travel trade like Kapil Bhatia, Rahul Bhatia, V.K Duggal and Amber Dubey to name a few.

Ankush Nijhawan said “Hosting such events is an integral part of our business as we are able to foster,

strengthen and maintain relationships with our travel partners. We look forward to seeing everyone

by TNH DESK again next year.”

Sarovar Hotels opens Taurus Sarovar Portico Sarovar Hotels & Resorts announces the opening of Taurus Sarovar Portico, New Delhi – IGI Airport. A contemporary and modern hotel, strategically located near the IGI airport, Taurus Sarovar Portico features 83 elegant guestrooms designed to cater to the taste and needs of modern travellers. This is the second hotel opening of the year by Sarovar Hotels after the opening in Raipur, Chhattisgarh.

Taurus Sarovar Portico has beautifully crafted, spacious and well-appointed rooms offering modern amenities and personalized service.

The hotel offers state-of-the-art business and conferencing facilities,

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Fitness Center, Alfa 63 - an all-day dining multi-cuisine restaurant, InRoom dining, and exceptionally designed meeting rooms. A wellstocked bar offering the choicest in Indian and international spirits would be operational soon.

Ajay K. Bakaya Managing Director, Sarovar Hotels Pvt. Ltd.

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NEWS

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ravel agents worldwide have an improved online training resource to help boost their Orlando knowledge and increase sales, while becoming an "Orlando Travel Expert" and gaining exclusive completion benefits. The Orlando Travel Academy (orlandotravelacademy.com), the destination's most comprehensive training tool to date, provides brand new content on all aspects of Orlando – including what's new in 2018, while helping agents provide increased value for their customers' vacation

experiences. It is available for the first time in a mobile-friendly version.

"The newest edition of the Orlando Travel Academy brings the Theme Park Capital of the World to life in a way that will help agents' create one-of-a-kind vacation experiences for their clients that they can't find anywhere else,"

said George Aguel, president and CEO of Visit Orlando. "With languages including include English, Spanish, German and Portuguese, agents have a variety of options to stay up-to-date on the most visited destination in the U.S." The Orlando Travel Academy, accessible on both desktop and mobile devices, was designed with agents in mind, providing access to Visit Orlando's comprehensive

by TNH DESK resource library.

Bird ExecuJet appointed as an authorized Aeroshell Distributor in India Bird ExecuJet Airport Services Private Limited, a joint venture between Bird Group and ExecuJet Aviation Group, announced its strategic cooperation and appointment as the authorized distributor

for sales and marketing of Shell Aviation’s Lubricant (AeroShell) products in India covering all key markets sector and product segments like Commercial, BGA, Industries & Defense.

Bird Group is a key aviation and travel conglomerate and is keen in supporting the growth of the aviation sector in the region.

by TNH DESK

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NEWS

Visit Finland re-enters the Indian Market Having witnessed a robust growth of 42% in tourist arrivals and overnights from the Indian market in 2017, Visit Finland has reinstated their focus in the India Market through the appointment of Sara Sodhi Juneja to head Visit Finland activities in India based in New Delhi.

Commenting on this appointment Dr. Jukka Holappa, Trade Commissioner for Business Finland India, shared that, "Sara brings a wealth of hospitality and tourism experience to this strategic role and we are delighted to

welcome her to head Visit Finland in India. India has become one of the fastest growing outbound tourism markets given its favorable economic conditions and further growth is expected as a total of 32.3 million outbound travellers are forecasted by 2020. Aligning with the growing potential of India market and our Global expansion strategy, Visit Finland has decided to foray once again into the Indian Market”.

Finland was recently chosen by Indian celebrity couple Anushka

AJAY SINGH: 'INDIAN ENTREPRENEUR OF THE YEAR 2017' SpiceJet Chairman and Managing Director Ajay Singh, awarded as ‘Indian Entrepreneur of the Year 2017 for Business Transformation’

by Ernst & Young (EY), the leading consulting firm, at a Ajay Singh grand awards banquet Chairman and Managing Director, SpiceJet held in Mumbai on 15th February 2018.

Ajay Singh has scripted one of the most remarkable turnaround stories of recent times. SpiceJet was on the verge of shutting down in December 2014, having cancelled hundreds of flights, when Singh stepped in and gave it a new lease of life.

by TNH DESK

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Sara Sodhi Juneja Country Head - India, Visit Finland

Sharma and Virat Kohli as their honeymoon destination. This clearly highlights the evolving Indian mind set to discover new destinations and experiences and the tourism board will focus on promoting Finland as a year round

by TNH DESK destination for Indians.

Kolkata hosts 'India International Travel Mart 2018'

The capital of West Bengal, Kolkata is hosting 'India International Travel Mart'. With this year's edition of 'IITM' in Kolkata, Sphere Travelmedia & Exhibitions Pvt. Ltd., completes 19 years of creating business opportunities for the Hospitality, Travel and Tourism industry from India and abroad.

'India International Travel Mart', at present is being organized in key source markets of Bengaluru, Chennai, Mumbai, Pune, Hyderabad, Cochin and now Kolkata. IITM was established in 1998. The participants include travel agents and tour operators, DMC, Hotels & Resorts,

National Tourist Organizations, Cruises, Airlines, Online Travel Portals, etc.

The three-day event will showcase glimpses from the travel, tourism and hospitality industries. The timing of IITM Kolkata is perfect for the upcoming Pahela Baishakh (Pahela Baishakh is the traditional New Year day of the Bengali people. It is celebrated on 15 April) & summer Holidays. , long weekends as well as round-the-year travel, vacations and business plans. The exhibition would be open between 11.00 am and 7.00 pm during the three days.

by TNH DESK

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NEWS

Singapore records the highest growth rate in Indian visitors for 2017 SriLankan Airlines expands its footprint in India SriLankan Airlines has been focusing on the Indian market to strategically expand its operations in the country. During the past years, SriLankan Airlines has established a strong market presence and lasting relationship with the travel partners and industry stakeholders of India.

India has been a vital partner in SriLankan Airlines’ route network from the early days. The Airlines have the widest network coverage in India, and India is Sri Lanka’s No. 01

by TNH DESK source of inbound tourist traffic.

The Dave - West, a new hotel opens in Tel Aviv, Israel A new low-cost hotel aimed at the young urban traveler has recently opened in Tel Aviv. The Dave – West is the first in a new line of properties owned by the Brown Hotels, providing more accessible accommodations for the young urban traveler and known en masse as "The Dave - Sons of a Brown."

The 35-room four-storey hotel is located on the corner of Gordon and Ben Yehuda Streets, just a two-minute walk from the Mediterranean Sea and mere steps from the city's

by TNH DESK best in food, drink & retail.

Observes 16% growth in visitor arrivals in 2017, making India the 3rd largest source market For the third time in a row, visitor arrivals from India to Singapore has crossed the one million mark, reinforcing it as one of the most preferred destinations for Indian travelers. Singapore Tourism Board announced that India, for the first time, has moved up from fourth to third place (ahead of Malaysia and behind China, Indonesia) as a source market for Singapore. It recorded the highest growth rate of 16% among all markets.

While Mumbai, Chennai, Delhi and Bangalore continue to remain their top VA source cities, STB’s efforts to engage travelers from cities like Ahmedabad, Coimbatore, Hyderabad, Jaipur, Kolkata and Pune have resulted in double-digit VA growth from these cities.

India continued to be the top source market for VA in the cruise segment for Singapore.

127,000 cruise passengers from India sailed out of Singapore’s shores in 2017, a year-onyear increase of 25% from 2016.

2017 was a landmark year for STB. It unveiled the country’s new, unified brand identity ‘Passion made Possible’ in August 2017.

This was launched with an intensive media outreach in key markets followed by the successful ‘Singapore Weekender’ at Sassoon Docks, Mumbai in association with St+art Foundation and Impresario Group. by TNH DESK

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INTERVIEW

President, Travel Agents Association of India

SUNIL KUMAR R

'We need to play a bigger and more visible role as the Nodal Industry Association'

SUNIL KUMAR R, WHO WAS RECENTLY RE-ELECTED AS PRESIDENT OF TRAVEL AGENTS ASSOCIATION OF INDIA (TAAI), BELIEVES THAT TAAI AS THE NODAL INDUSTRY ASSOCIATION OF INDIA'S TRAVEL & TOURISM INDUSTRY NEEDS TO PLAY A BIGGER, MORE PROACTIVE AND MORE VISIBLE ROLE FOR THE INDUSTRY.

v B ARCHANA SHARMA Y

What will be the plans and priorities of the new national team of TAAI? TAAI is India's oldest and leading travel & tourism industry body. The size of the volunteers from the industry expressing their desire to lead TAAI reflects the leadership position TAAI has created for itself over the years. We are in the 67th year of existence. I strongly believe that we need to play a bigger and more visible role as the Nodal Industry Association that has all the verticals imbedded into our membership. Be it aviation, tourism – domestic, inbound & outbound, MICE, online agencies, hospitality, technology, specialty events and more. An association with such a vast membership is unparalleled in India, and in order to leverage our strength in the larger interest of our industry, we have to be loud, clear and visible in all that we do. There-

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fore, it is our goal to offer such visibility which comes with a purpose to offer greater support to our membership.

In your view, how have been the last couple of years for agents? What are the challenges agents are facing today in India?

One big challenge for agencies is the independent marketing and selling that is done by the airlines.

Competing with our principals is a challenge that agencies face today.

Remuneration from airlines coming down is an incorrect aspect of relationship between an airline and an agency. This must be corrected.

Technology playing a greater role in offering convenience and cost as an important take home for our customers, particularly the young adults, and is another challenge for the agencies. Of course, escalating costs of sustainability has gone up

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and we as agents fraternity are doubling up to ensure that we cross the line of success comfortably.

Since its rollout in July last year, what differences has GST made for agents?

GST appeared to be friendly, but as it got rolled out and travel agencies are being pushed towards compliance, our opinion is that it is very complex. The government, in our opinion, should lower GST percentage and avoid input tax credit being offered, for this industry in view of its vast size. Clarity with our principals as to how we can operate as a reseller model also requires greater education which is lacking. We approached the government on the issue, but that has not yielded any results. There is confusion all over.

GST can be made more friendly and remunerative for the government if they can get down to practical situa-

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INTERVIEW

tions rather than issuing directives that are difficult to comply with.

The government’s approach to 'penalize' must scale down. Tax payers must be given due respect and occasional delays must not be perceived as a wrong intent that demands penalization.

How will you describe the current relationship between travel agents & airlines?

It appears that airlines are insecure to be led by travel agencies. Maybe this trend is not true with everyone.

But they fail to understand that the cost of distribution through agencies can be far more economical for them than getting involved in their own marketing efforts. The day this country witnesses airlines and agencies as 'partners in the true-sense' and out of competition with each other, it will be a win-win situation for both airlines and agencies.

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What's your take on the Modi Government's policy for the tourism industry?

When PM Narendra Modi was elected to power, we all saw a huge hope for tourism in India, since he referred this industry to be a priority sector. This is a great vision. Many nations of the world are encashing on tourism. India is a country of vast tourism potential, and most reasonably priced destination. We have history, culture, sports, leisure, medical care and wellness, you name it and India has it. The excellent vision of our PM Modi has to be realized by the departments

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TAAI'S PRESIDENT SPEAKS: ON CHALLENGES: through newer approaches involving private industry stakeholders.

Unless we are taken into confidence by the government and assigned tasks, there will be no improvement. We can only say that our PM has great plans to make tourism an economic growth engine for India and towards this vision we must go all out.

What would be the theme of the next convention of TAAI being held in Srinagar?

The focus of the next convention of TAAI being held from 27th to 30th March, 2018, in Srinagar, is on Tourism. Being an association that represents very large tourism fraternity, we would like to go all out to promote tourism in India. We have received an invitation from the Ministry of Tourism, Jammu & Kashmir and we have decided to honour them since they have great potential and natural wonders that must be made visible to the world. We sincerely hope this event in Srinagar will herald a new approach and connect of TAAI with Tourism.

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Any new initiative are you planning for your members?

We have several ones. The big change that is being introduced by

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"One big challenge for travel agencies is the independent marketing and selling that is done by the airlines. Competing with our principals is a big challenge that our agencies are facing today."

ON NEW INITIATIVES: "We have several ones. The big change that is being introduced by IATA through NewGen ISS and NDC require a great amount of handholdings. We are getting ready to offer the same...We have many more programs laid out for our members and their growing needs."

ON THE FOCUS OF THE NEXT TAAI CONVENTION: "The focus of the next convention of TAAI being held in Srinagar will be on tourism. Being an association that represents a huge tourism fraternity, we would like to go all out to promote tourism in India."

IATA through NewGen ISS and NDC require a great amount of hand-holdings. We are getting ready to offer the same. PCIDSS – the credit card security compliance is another feature that is highly complex and we have done some quick work to offer support to our members.

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COVER STORY

Infrastructure takes centerstage in the Union Budget 2018-19

UNION BUDGET 2018-19 HAS PUT THE DEVELOPMENT OF INFRASTRUCTURE AT THE CENTERSTAGE. NO SUCCOUR FOR THE TOURISM INDUSTRY. v B PREM KUMAR

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ack of proper and adequate infrastructure facilities has been a perennial problem for our country across sectors, and tourism sector is not an exception.

Poor roads, unsafe and unhygienic Railways, limited air connectivity are some of challenges that India has been used to. But thankfully things are changing apace. Since the Modi Government came into power in 2014, there has been tremendous focus on the development of infrastructure facilities. The government has expedited the constructions of highways, modernization of Railways and development of air-connectivity. India launched the construction of its first high speed project last year.

In his successive five budgets presentations, Finance Minister Arun Jaitley has made huge budgetary provisions for infra sector. Union Budget 2018-19 has earmarked huge amounts for this sector. No doubt, the

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“

ARUN JAITLEY Finance Minister of India

India is blessed with an abundance of tourist attractions.

It is proposed to develop ten prominent tourist sites into Iconic Tourism destinations by following a holistic approach involving infrastructure and skill development, development of technology, attracting private investment, branding and marketing.

development of infra is going to help tourism industry in a big way. Jaitley remarked that the Government has scaled new heights in development of roads. "We are confident to complete National Highways exceeding 9000 kilometers length during FY 2017-18. Ambitious Bharatmala Pariyojana has been approved for providing seamless connectivity of interior and backward areas and borders of the country to develop about 35000 km in Phase-I at an estimated cost of `5,35,000 crore." The FM also said that "strengthening the railway network and enhancing Railways’ car-

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COVER STORY

10 prominent tourist sites to be developed as iconic destinations

rying capacity has been a major focus of the Government. Railways’ Capital expenditure for the year 2018-19 has been pegged at `1,48,528 crore," of which a large part is devoted to capacity creation.

The FM said that the government's ‘Safety First’ policy is cornerstone of Railways’ focus on safety. "Maintenance of track infrastructure is being given special attention. Over 3600 kms of track renewal is targeted during the current fiscal, and 600 major railway stations is being redeveloped. All railway stations and trains will be progressively provided with Wi-Fi. CCTVs will be provided at all stations and on trains to enhance security of passengers. Aloke Bajpai, ixigo's CEO said, "Safety has been a major concern for railways. We are happy to see the government sharpen its focus on the same. Renewal of railway tracks to broad gauge is the need of the hour. Digital connectivity at railway stations will allow for better access to passenger amenities and more opportunities for businesses."

In the FY 2018-19, the Railways Ministry has been allotted `55088.00 Crore in the budget as compared to `55000 (revised 41813.80) last fiscal. The allocation of Ministry of Road Transport & Highways has been significantly increased from `64900.00 crore (re-

vised 61000.00) to `71000.00 crore. The FM informed that regional connectivity scheme, UDAN, started last year will connect 56 unserved airports and 31 unserved helipads across the country. Operations have already started at 16 such airports. "The move to expand the UDAN scheme to over 56 unserved airports and 31 unserved helipads will open up huge opportunities for the travel industry as connectivity will improve and people in these areas will be able to travel seamlessly within India and overseas," said Kerkar.

The budgetary allocation for the Civil Aviation Ministry has also been increased from `2,702 crore (2710.31) to `6,602 crore (a jump of Rs. 3,900 crore).

The Union Budget 2018-19 has increased more than 20% the budgetary allocation for the Ministry of Tourism, which has been allotted `2,150 crore for the next fiscal as against the estimated `1840.77 Crore (revised `1776.40 Crore) of the current fiscal. The

Budget 2018-19 • 10 prominent tourist sites to be developed into iconic tourism destinations • Tourist amenities at 100 Adarsh monuments of the ASI will be upgraded • National Highways exceeding 9000 km are being built during 2017-18.

• Bharatmala Pariyojana to develop about 35000 km roads in Phase-I • Railways’ Capex for FY 19 will be ` 1,48,528 crore, focus on capacity creation.

• Establishment of Ropeways has also been proposed.

• Of the total allocation for tourism, share of NE region will be `203 cr.

• The allocation for Ministry of Culture has also been increased from `2,843 cr to `2,866 cr.

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COVER STORY

budgetary allocation for the Ministry of Culture has been increased from Rs 2738.47 to 2843.32.

Welcoming the budget, Ritesh Agarwal, CEO, OYO said, “This year's budget has stood up for entrepreneurship, employment and quality of life. The announcements made will benefit MSMEs, including small hotels. At OYO, we have a network of over 3500 exclusively controlled hotels in the MSME sector and we believe that the budget presented today will facilitate the growth of our partners. The Mudra Loan allocation of Rs 3 lakh crore will help in enabling SMEs to generate more jobs while creating thousands of new entrepreneurs too." Huge investment in infra is definitely a shot in the arm for Indian tourism, as availability of adequate infrastructure is a pre-requisite for the industry.

“

Our Government has scaled new heights in development of Road Infrastructure sector. We are confident to complete National Highways exceeding 9000 kilometers length during 2017-18. Ambitious Bharatmala Pariyojana has been approved for providing seamless connectivity of interior and backward areas and borders of the country to develop about 35000 km in Phase-I at an estimated cost of Rs 5,35,000 crore.

10 ICONIC TOURIST SPOTS The Modi government has paid special attention to the preservation of our historical sites and developing tourist amenities to make them favorite tourist attractions. In this budget, the Finance Minister has proposed to develop 10 prominent tourist sites into iconic

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tourism destinations. "India is blessed with an abundance of tourist attractions. It is proposed to develop 10 prominent tourist sites into iconic tourism destinations by following a holistic approach involving infrastructure and skill development, development of technology, attracting private investment, branding and marketing." said Arun Jaitley. Besides the FM also announced to upgrade tourist amenities at 100 Adarsh monuments of the ASA to enhance visitor experience. "In the current year, we included, in the scope of harmonized list of infrastructure, ropeways to promote tourism, logistics parks and expanded the scope of railways infrastructure to include development of commercial land around railway stations," said the FM. “The move to develop 10 prominent tourist sites as iconic tourism destinations is welcome as it diversifies our product offerings and creates tourism clusters," said Peter Kerkar, Group, CEO, Cox & Kings. Along with this, the move to upgrade tourism amenities at 100 ASI managed monuments will enhance the visitor experience."

Welcoming the provisions of the budget, Sharat Dhall, COO (B2C), Yatra.com, said, “We are happy that the budget has laid great emphasis on infrastructure development to boost tourism. The continued focus on UDAN, railway infrastructure, building tourist corridors, enhancing connectivity by starting operations in 56 unserved airports reflects the government’s commitment to the tourism sector. Airport capacity enhancement will boost tourist flows and

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COVER STORY

Budget 2018-19 & Civil Aviation • In last 3 years, the domestic air passengers grew at 18% per annum.

• In this period, India's airline companies placed orders for 900 plus aircrafts.

• UDAN scheme will connect 56 unserved airports & 31 unserved helipads across India • Operations have already started at 16 such airports • FM allotted Rs 650 crore to Air India for FY19 • UDAN received Rs 1,014.09 cr for FY19, from Rs 200.11 cr in the last FY • The airport capacity will be enhanced to handle one billion trips a year • Seaplanes will be promoted both for tourism & to handle emergency situations

strengthen connectivity to a large extent.” Besides focus on development of smart cities, pollution control, cleanliness drive, health care facilities, constructions of toilets in large numbers are definitely going to work in favor of tourism in the country.

Disappointments India's Tourism Industry was keenly looking forward to the presentation of the Union Budget 2018-19, hoping for some incentives and respite from difficulties in doing business in tourism sector. Infrastructure status and a single-window clearance mechanism have been the long standing demands of the hospitality industry, which has also been demanding a simpler tax structures for the sector. But none of the demands of the industry has been met in the budget 2018-19, and, therefore, the industry is disappointed. "The hospitality industry is extremely disappointed with the Union Budget," says Dilip Datwani, President, Hotel and Restaurant Association of Western India (HRAWI).

With the implementation of GST from July 2017, the Parliament's authority with regard to levying indirect taxes has been transferred to the GST Council, therefore, the Financial Minister can no longer offer any

GST related relief to any industries in the budget.

What the FM could have done is that he should have offered infrastructure status to the hospitality industry and industry status to the overall tourism industry. The Finance Minister could also have granted service export status to inbound tourism. These have been the long standing demands of this industry. A lot needs to be done if India has to realize its true tourism potential. A key challenge the industry has been facing is the high tax levies, making India an expensive tourism destination. Madhavan Menon, Chairman, Thomas Cook Group, said, " Upgrading India’s Infrastructure by modernizing the railways, airports and roads as well as introducing more airports to connect various parts of the country, are initiatives that will help boost tourism in India." However, he added, the one thing that the Budget did not touch upon was the hospitality sector. "We were hoping for a rationalization on taxes for hotels in the country. There is a clear shortage of organized hotels in the country and if we want to boost the tourism sector further, it is important to address these issues as well.”

ECONOMIC SURVEY 2017-18 The Economic Survey 2017-18 summed up various initiatives taken to promote tourism, including the introduction of the e-Visa facility under three categories-Tourist, Medical and Business for 163 countries, launch of Global Media Campaign for 2017-18, launch of ‘The Heritage Trail’ to promote the World Heritage Sites in India, celebration of ‘Paryatan Parv’ having 3 components namely Dekho Apna Desh, Tourism for All, and ‘Tourism & Governance’ with interactive sessions with stakeholders on varied themes. FTAs on eTourist Visa grew by 143% to 10.8 lakh in 2016, and further grew by 57.2% to 17.0 lakh during 2017.

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CEO SPEAKS

MMT only OTA in the world working to reduce carbon footprint: Deep Kalra v B PREM KUMAR Y

A

market but I am quite concerned about the middle s the government encourages role of class component of travel market. I want the midprivate and public sector companies in dle class to travel and we really want to be the platthe preservation of monuments, Deep form for them."

Kalra, CEO of MakeMyTrip said that Kalra said that MakeMyTrip as of now is more his company will surely come forward and "we focused on domestic and outbound travel. are ready to be a partner in such a great "Online travel business is on the rise project, where we could take care of and going up in one direction. monuments like Taj Mahal etc."

Use of Mobile for online While talking about the initravel services are going tiative taken by MMT for fast. In fact, 80% of hotel sustainable and responbookings today are done sible tourism, Kalra online and 60% happen said, "The biggest on the airport. Three thing that we do is years ago, when peowhen any customer ple used to say the books a ticket or app is new but it's no hotel with us, we longer new, it is the actually now ask future and going forthem for a small doward a lot of things nation of `5 which will happen online," directly goes towards said Kalra. reducing their carbon Talking about new footprint. In fact, MMT emerging trends in online is the only OTA in the Deep Kalra space, Kalra said, "Clearly Arworld which practice such an CEO of MakeMyTrip tificial Intelligence (AI) is the fuamazing initiative." He added, ture. In our operations, the Chatbot in "This amount is going into developpost-sales interaction is already available. ment of green avenue, tree planting and we And our customers will soon be able to book tickwork with two or three foundations for the same. ets while talking in their native language. We have Therefore, in a way we are doing crowd funding. developed an App where you can speak in KanPeople don't mind paying `1, 2 or 5 but that cumunada, Malayalam, Hindi or English to book tickets latively becomes huge amount as we have millions while talking to Alexa, which is surely the future. of customers. Also, to ensure that the money is We need a bit more time to develop it and make it going in right direction we only work with accredready for the public." Kalra was speaking on the ited NGOs. It is our way of doing our bit for nature sidelines of recently held CII Annual Tourism besides our CSR funds.

Summit in Delhi.

MMT offers products like airline tickets, holiday

by TNH DESK packages, etc. "We don't want to own 100% of the

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SATTE 2018

th

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EDITION OF BIG SUCCESS

v B ARCHANA SHARMA Y

Silver jubilee edition of SATTE held recently in New Delhi received a record participation from the Travel & Tourism industry, underling the growing popularity of the show.

SATTE, India’s leading travel trade show was held between 31 January & 2 February 2018 at Pragati Maidan, New Delhi. The 25th edition of the show drew a remarkable increase of 37 % in its unique visitor footfalls. The three-day business networking trade show got bigger this year with witnessing participation from 1000 exhibitors, over 50 countries and 28 Indian states.

The glittering inauguration was graced by India's Tourism Minister KJ Alphons, who was the chief guest, TS Rawat, CM, Uttarakhand, Amitabh Kant, CEO, NITI Aayog, Faiyaz Koya, Minister for Industry, Trade and Tourism, Fiji, I Gde Pitana, Deputy Tourism Minister, Indonesia, Bo Keun Choi, Senior Officer of UNWTO for Asia & the Pacific, Michael Duck, Executive VP, UBM Asia, Yogesh Mudras, MD, UBM

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A

"2017 has been amazing for India from the tourism perspective, with a growth of 15.2% in terms of foreign tourist arrivals. When it comes to domestic tourism, we had 1.8 billion travels in the country. In three years from now, we aim to double the amount of international tourist arrivals in India, increase the contribution of the tourism industry to 10% of the GDP from the current 6.8% and double the employment contribution."

- KJ ALPHONS

India's Minister of State for Tourism (I/C)

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SATTE 2018 inspired the idea of Kerala Travel Mart which is India besides other dignitaries. today the most successful travel mart organised Addressing the inaugural event, Tourism Minby a state. “One of the first few things we did ister Alphons said, “It is a pleasure to attend a was to start the Kerala Travel Mart. Many of platform such as SATTE that brings the entire you don’t know that the Kerala Travel Mart industry together. 2017 has been amazing for came up based on our learning from SATTE, India from the tourism perspective, with a which has now become a resounding success growth of 15.2% in terms of foreign tourist arstory,” he stated. rivals. When it comes to doThe expo saw a record participamestic tourism, we had 1.8 tion from states such as Mahabillion travels in the country. In SATTE drew 1000+ particrashtra, Gujarat, Rajasthan, three years from now, we aim ipants from over 50 counMadhya Pradesh, Jammu & to double the amount of internatries & 28 Indian states Kashmir, Goa & Odisha and Hitional tourists’ arrival in India, Special pavilion for startmachal Pradesh to Andhra increase the contribution of the ups was set up I-Pledge campaign was InPradesh, Telangana, Karnataka, tourism industry to 10% of the troduced to promote susKerala, Punjab, Uttrakhand, GDP from the current 6.8% and tainable tourism Delhi, Jharkhand, Andaman and double the employment contriI-Pledge campaign reWest Bengal and featured an bution. Honestly, tourism is the ceived over 32,000 array of State Tourism Boards, best weapon against terrorism pledges with many of them increasing anywhere in the world, apart 2nd edition of SATTE Awards was held, with new their presence at the 25th edition. from its other obvious advancategories As far as NTOs are concerned, tages.”

Spain, Peru, Czech Republic, Ho Welcoming the delegates at Chi Minh City, Singapore, Hong the 25th edition of SATTE, Kong, Macau, Turkey, Philippines, Japan, South Michael Duck of UBM Asia, said, “Indian Korea, Fiji, New Zealand, Nepal, Bhutan, tourism is witnessing a double - digit growth Bangladesh, Azerbaijan, Egypt, Israel, Sharjah, rate on inbound, outbound and domestic fronts Dubai, Sri Lanka, Thailand, Malaysia, Taiwan, and it has been the constant endeavour of UBM Mauritius, Indonesia, Abu Dhabi, Visit Russia, India to offer the best platform to all segments of Visit Florida and Las Vegas and Oman, amongst the industry through SATTE and T3 mediums.” others showcased their destination. SATTE Speaking on the occasion, Bo Keun Choi of 2018 witnessed the return of Taiwan, Mauritius, UNWTO said, “Globally, we crossed the mark Bangladesh, Philippines on the floor. While of 1.3 billion travellers this year. The growth Turkey, Thailand, Srilanka and Dubai were partrate to be expected in the upcoming years for ner countries, Mauritius and Madame Tussauds the travel and tourism industry is around 7%. were the feature destination and feature attracIndia is one of the leading countries with almost tion stalls. Similarly, Gujarat, Madhya Pradesh, 16% contribution to the industry. I appreciate Rajasthan, Maharashtra, Goa, Odisha and SATTE’s contribution over the years in getting Jammu & Kashmir were Partner States for this the industry together, and also its campaign Iyear with the show being supported by the MinPledge, that promotes the cause of sustainable istry of Tourism, Govt. of India. tourism.”

Amitabh Kant recalled that it was SATTE that

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Bluesmart Suitcase

Bleisure trips

Singapore Airlines Suite Class

TRENDS IN BUSINESS TRAVEL TO WATCH OUT FOR v B NEHA KIRPAL Y

Small is big today in travel — whether we’re talking about boutique hotels, private airline terminals or special-access tours.

We did some research and found out what would be some of the biggest trends in business travel to watch out for in 2018. Read on!

Staying connected: Since millennials have been identified as the most frequent business travellers, travelling trends in 2018 will be largely influenced by the travel habits of this demographic.

Given our dependence on technology in these times, staying connected is the most obvious travelling trend. According to recent research, up to 75% of business travellers consider WiFi as an

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absolute necessity to being productive on a business trip. The demand for in-flight WiFi and uncapped internet in hotels will continue to rise.

More bleisure trips: The trend

Yoga Class

of professionals extending their corporate trips to spend time exploring destinations will expand.

Experiential travel is the new mantra going beyond visiting some place, becoming immersed in the country, tapping into the local culture, seeking out new and exciting authentic experiences, connecting meaningfully with the

Health fitness and wellness

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FEATURE community, and developing a rich knowledge and understanding.

Travellers are increasingly looking for intangibles, such as more personalized, meaningful, exclusive and culturally immersive experiences and opportunities for personal growth and enrichment.

Private villas over luxe resorts: Today’s breed of private villa rentals have become the ultimate in luxury travel lodging for business travellers. Maximized privacy and security, uber-tailored guest service and five-star accommodations and amenities are chief reasons why the trend toward private villa lodging is exploding.

Private villa residences offering first-class, one-of-a-kind services are ushering in an entirely new era of bespoke business hospitality around the globe. They are, in fact, single-handedly setting a new and decidedly elevated standard for luxe business and corporate travel worldwide. This includes custom-prepared gourmet meals from an on-site private chef in a stylishly-appointed residential setting, 24/7 bilingual butler service and multiple staff.

Health/fitness & wellness: With people becoming more fitnessconscious, the emphasis on using gyms and world-class spas while on business trips has increased.

Wellness has quickly become a major focus for luxury travellers, so hotels are ramping up their spa services- some offering treatments reflecting local traditions. Other specialized services include fit-

Private Villa

ness training, massage, wellness coaches and physiotherapists.

Yoga, meditation and mindfulness sessions are seen as stress busters for rest and relaxation.

Smart suitcases: The Bluesmart Suitcase can be called a business traveller’s best friend. Billed as “the world’s first smart suitcase,” this carry-on keeps travellers’ belongings tracked, devices charged, bag secure and trips hassle-free thanks to integrated technology that syncs to an associated mobile app that’s compatible with both iPhones and Androids. The suitcase features a built-in battery/charger with two USB ports. The bag also boasts a 3G+GPS tracker with global cov-

erage to track the suitcase anywhere in the world.

Airlines upgrading their business and premium offerings: Airlines are going all out to upgrade their business and premium offerings, with everything from luxury toiletries to dedicated travel attendants. Singapore Airlines has launched a wide range of in-flight offerings on its latest A380 aircraft. Emirates recently launched its first-class cabin on its first two Boeing 777-300ER aircrafts. Delta Airlines too launched its first all-suites business class cabin on its inaugural Airbus A350 flight.

TRAVEL AND HOSPITALITY | MARCH 2018

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MICE: THE LARGEST CONTRIBUTOR OF INDIAN ARRIVALS IN SOUTH AFRICA SOUTH AFRICA HAS EMERGED AS A FAVORITE DESTINATION FOR INDIAN MICE TRAVELERS. FOR THE PERIOD OF JAN 2017 TO SEPT 2017, MICE CONTRIBUTED 32.8% OF TOTAL INDIAN ARRIVALS INTO SOUTH AFRICA.

v B PREM KUMAR Y

2017 was a challenging year for the Indian tourism industry that first had to grapple with the effects of demonetization, and then came GST. In this backdrop, the last year was a good year for South African Tourism, which managed to keep its performance in 2017 consistent to that of 2016. For the period of Jan 2017 to September 2017, MICE contributed 32.8% of total Indian arrivals into SA, leisure holidays made up 26.8% while business travellers made up 16.4% and VFR was at 16%. In addition to visitor arrival numbers, in-destination spends remained stable while length of stay by Indians saw a positive spike. "MICE business from India is doing quite well, and of the total MICE business, 80 per cent are incentive travelers," said Alpa Jani, Acting Hub-Head, Middle East, India & South East Asia, South Africa Tourism. Jani informed that during the period from Jan 2017 to Nov 2017, South Africa received 89882 visitors from India. This number is at par with the Indian arrival number of 2016. She added that the aim for 2018 in Indian market is to cross 100 thousand Indian visitors. There are lots of things to do. Another significant observation was the rise in millennial Indian travellers to South Africa. In the first quarter for 2017, nearly 35% of the

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HANNELI SLABBER

Regional General Manager, Asia, Australasia & Middle East, South African Tourism

ALPA JANI

Acting Hub-Head, Middle East, India & South East Asia, South African Tourism

Indian visitor base comprised of 35 year olds while, for the second quarter of the year, this pie grew to 46%.In 2017, Delhi contributed 22% to the overall Indian arrivals to South Africa while Mumbai was at 37%, Gujarat at 11%, Bangalore at 8% and West Bengal at 7%.

A 60-member strong South African Tourism trade delegation visited India recently to define their targets and strategy for 2018. They traveled to 5 Indian cities: Mumbai, Kolkata, Bangalore, Delhi and Ahmedabad.

India is currently the 8th largest international source market for South African Tourism.

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NEWS

ENVISAGING NOVEL DEVELOPMENTS The New Year will witness a string of forward-looking initiatives taken up by Jharkhand Tourism.

Augmentation of rural infrastructure along with empowering rural masses has become the topmost priority of Jharkhand Tourism Development Corporation Limited. The tourism development corporation has also set its agenda to spruce up the flight connectivity at well-known tourist destinations.

Dr. Alok Prasad, Deputy General Manager, Jharkhand Tourism informed, “There are innumerable tourist resorts in the state that pull a large number of global tourists like Baba Baidyanath Dham at Deoghar, Basukinath Dham at Dumka and Samed Shikharji at Parasnath is considered a holy citadel of faith

by TNH DESK for the Jains.”

HOLIDAY INN EXPANDS IN KOLKATA Holiday Inn, one of the most recognizable, global hospitality brands has set its focus on the eastern region and is on an expansion spree.

Here’s some good news from the house of Holiday Inn. With the setting of the New Year, Holiday Inn has drawn up massive expansion plans in the eastern region of India.

It is all set to expand its footprints in Kolkata with Holiday Inn Express, a limited service hotel in New Town sometime in 2019. An-

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TRAVEL AND HOSPITALITY | MARCH 2018

Deutschland all set to boost its culinary trail Culinary Germany theme is the latest campaign of GNTO to pull Indian epicurean tourists.

When it comes to topranking European MICE destination for Indian MICE tourists, Germany stands tall in this segment.

With theme-based marketing to boost Germany as a

vibrant tourist destination, German National Tourist Office (GNTO) has drawn up exciting plans to boost their immense culinary potential in the current year.

Themed “Culinary Germany”, it will be a culinary safari for the discerning gourmets.

by TNH DESK

other Holiday Inn Express will be opened in the vicinity of Netaji Subhas Chandra Bose International Airport, Kolkata sometime this year.

Kenneth Scott, General Manager, Holiday Inn Kolkata Airport informed, “We are looking ahead to consolidate our foundation in Kolkata. We have received the license for setting up a lounge bar.

We have a value-added space for outdoor and indoor banqueting facilities spread over 21,000 sq. ft for corporate events and weddings. We are rolling out Initial Public Offering (IPO) in the next couple of years that will enable us to have more number of inventories (215 rooms) along with a spa.” by TNH DESK

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NEWS

Holiday of a lifetime in Kiwi land The land of Kiwis and Maori culture offers a wide spectrum of lifetime experiences for MICE travellers.

In today’s times, Kiwi land offers a lifetime experience for incentive travellers and Tourism New Zealand is working round the clock to generate awareness about the exotic holiday offerings of the land.

Tourism has a significant contribution in the economy of the country and global tourism is the largest generator of foreign exchange.

Kiwi Link India is the annual travel trade event of Tourism New Zealand.

Steven Dixon, Regional Manager, South and South-East Asia,

Tourism New Zealand informed, “Our aim is to place New Zealand as an ultimate tourist destination for outbound Indian tourists and bring an upsurge in the country’s visitation. We have rolled out joint venture partnership with Singapore Airlines and New Zealand Airlines for Indian flyers sometime from May 2017 to April 2018.”

The country has emerged as a major MICE destination with remarkable convention centres and luxury haunts. Dixon said, “MICE events in New Zealand are not only confined to convention centres but also provide fascinating backdrops to business events and state-of-theart facilities in North and South Is-

Steven Dixon Regional Manager, South and South-East Asia, Tourism New Zealand

lands. Some of the attractive MICE offerings are helicopter scenic landings, glacier rides, jet boating, interacting with the Maori tribe and the skyline Queenstown Luge is a ride for all ages. Another not-to-bemissed attraction is the natural Milford Sound at Fiordland National Park. Auckland, Rotorua, Queenstown, Wellington and Christchurch are the prominent

by TNH DESK MICE destinations.”

PURI GETS PREMIER LUXURY HOSPITALITY GROUP With the launch of Pride Ananya Resort Puri, the pilgrim town has something to boast of on the luxury hospitality vertical and is ready to receive MICE tourists.

For luxury pilgrims planning to make a visit to the pilgrim resort of Puri, here’s something to cheer them up. For the first time, the luxury chain of hospitality player has forayed into the pilgrim town with all the state-of-the-art facilities focusing mainly on MICE and conventions. Mumbai’s Pride Hotels Limited has opened the doors of

Pride Ananya Resort Puri sometime on Sepetmber 1, last year.

The 85-room hotel has geared up with a swimming pool and three banquets with a combined banquet

space of more than 10,000 sq. ft that forms the largest in the temple resort. Binay Thakur, Area General Manager, Pride Plaza Hotel Kolkata explained, “The luxury group enjoys strategic location in Puri and is only 300 metres away from the sea beach. The hotel will soon roll out a spa and a bar. There are two restaurants including an exclusive Jain food outlet. Moreover, the top floor of the hotel provides panoramic views of the Jagannath shrine and the sea

by TNH DESK beach.”

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NEWS

THINK STRAWBERRIES SIGNS ON INDIA AND UAE REPRESENTATION FOR VISIT ORLANDO IN FLORIDA, USA

O

rlando is Theme Park Capital of the World and the Most Visited Destination in the USA Think Strawberries has been appointed as the Sales, Media, Marketing and PR Representative in India and UAE for Visit Orlando, the official tourism association for Orlando, Florida.

Home to seven of the world's top theme parks, Orlando - Theme Park

Capital of the World - is the No. 1 family vacation destination and most visited destination in the United States. An unparalleled mix of unique experiences create cherished memories for visitors, including legendary theme parks from Disney, Universal and SeaWorld, an array of world-class water parks, enby TNH DESK tertainment venues.

SINGAPORE TOURISM BOARD CONNECTS WITH TRAVEL TRADE IN THREE CITIES RADISSON DEBUTS IN JODHPUR

R

adisson Jodhpur opened its doors to the magnificent city of Jodhpur. The hotel is the first Radisson – a brand synonymous with outstanding service and comfort, to open in the city.

Strategically located in the center of Jodhpur, the hotel is all set to serve discerning guests with its signature Yes I Can! SMservice philosophy. Positioned to be a preferred hotel in the upscale segment and the first choice among leisure and business travelers, the hotel is situated two kilometers from the airport and four kilometers from the railway station.

by TNH DESK

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2017 was a record year for Singapore Tourism Board India jumps to third largest source market for visitors into Singapore.

India has moved up G B Srithar to the third position Regional Director (SAMEA) for Singapore Tourism Board from the fourth in terms of visitor arrival to Singapore along with a double digit growth of 17% until October 2017 and it continues to be the third largest tourism generating market for Singapore. To deepen this relationship with the Indian travel trade, Singapore Tourism Board (STB) organized a two-city roadshow in Mumbai and Jaipur and set up a Singapore: Passion Made Possible

by TNH DESK pavilion at SATTE New Delhi 2018.

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NEWS

Australia records big hike in Indian tourists

v B SWAATI CHAUDHURY Y

With India emerging as the fastest growing economy in the world, the significant rise of the Indian middle-class and the growing willingness to take expensive global holidays are all set to make India as the leading driver of outbound travel.

The Land of Kangaroos has emerged as the global culinary capital and Indian outbound travellers have shown a strong preference for its cuisine and wine rating it as the best in the world. Of late, India stands as the 9th largest inbound market for Australia and is incidentally the 8th largest market in terms of spending capacity of In-

dian travellers.

Nishant Kashikar, Country Manager, India and Gulf, Tourism Australia, informed, “We are focusing upon to consolidate our robust foundation that has been built with a double-digit growth in terms of tourist arrivals and purchasing power over the past four years.

India has exhibited potential to emerge among leading five global markets for Australia by 2025.

Australia is known the world over for its aquatic and coastal diversity.

Based on the findings of Consumer Demand Project (CDP), Down Under’s splendid beaches, landmarks, wildlife, cuisine and wine

Nishant Kashikar Country Manager, India & Gulf, Tourism Australia

and the Great Barrier Reef are the major five contributing factors pulling Indian travellers.”

India contributes around 3 lakh visitors to Australia every year.

by TNH DESK

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Bite Corner Exquisite Italian Food Indulgence v B PRADEEP CHAMARIA Y

It has been a hard day in your office and having finished work you are ready to wind down. But you feel a tad hungry and look for something to re-energise you. So what are the options?

In my case, I usually buy a soft drink and along with some snacks to satiate my hunger. At times, along with a colleague I head for a small eatery on the way back and chill with a drink and some nibbles.

Now that’s what they call Aperitivo in Italy where food is a celebration. This early evening drink and snack, i.e the Aperitivo is the best way to kick-start metabolism and work up an appetite for dinner; the idea being that the drink stimulates the appetite.

Italians can romanticize anything, and I mean even drinks n food.

They believe that an aperitivo is the perfect prelude to a rich meal in the late evening hours. They believe that your gastric juices flowing by indulging in a pre-dinner drink with snacks and define an aperitivo as a pre-dinner sipping and snacking ritual intended to stimulate appetite and encourage digestion.

Aperitivo also is a precious moGreen Chilli Chicken

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Formaggi

ment to slow down and enjoy face time sans smartphones.

The word “Aperitivo” has origins in Latin; meaning “to open”, as something that literally “opens your stomach” and was born in the late 18th century when Antonio Benedetto Carpano created the first aperitivo drink; Vermut (better known as Vermouth), an herb flavored white wine that is served as a pre-meal drink.

It initially was just beverages one had with his/her friends or colleagues as they headed home from work. But they think it’s not good just to have drinks on empty stomach, so an Aperitivo today is always accompanied by some delis.

Earlier it used to just drinking an

Rucola e Fior di Latte

aperitivo and nibbling on olives, chips or crackers, but today, by aperitivo it means a more complex

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Bite Corner

Gran Crostone

snack with crostini, cold cuts, cheese, bruschetta, and other food spread like different types of fresh pasta, grilled or sautéed vegetables, and sandwiches.

An Aperitivo is a must do when in Italy. Its like going out for Tapas as they do in Spain, or enjoying Happy Hour as they do it in the U.S.A. But what do you do when you are not in Italy? Don’t worry guys, I am gonna recommend a great place where you can go and indulge in Aperitivo and also in other delicious Italian food and desserts.

I am talking about Artusi Ristorante, Gurgaon. They have an outlet at Greater Kailash Part II in New Delhi too.

One can start with crisp Breads served along with a Platter of mixed Italian cheese, Formaggi Assortiti and then start the culinary journey with exotic aperitivos and drinks.

We visited the Ristorante and being vegetarians, tasted Rucola e Fior di Latte (crusty bread base i.e.

Crostini served with Rucola and soft cheese toppings), Funghi e Formaggi (Mushroom and cheese crostini) and Gran Crostone (Gran crostone with grilled vegetables).

I loved the Funghi e Formaggi Aperitivo the most; it was a delicacy made with finest soft cheese gently melted over crispy bread with sauteed mushrooms. The Gran Crostone is an aperitivo

served on soft breads and it also tasted divine.

Chicken/meat eaters don’t lose heart, they also have some amazing aperitivos in non-veg siction too like the Pate di Fegatini (chicken), Tannato e Caperi (tuna n Chicken), Gamberetti Salsa Rosa (Shrimp), Salmone e Avocado (Salmon and Avocado).

We then continued our Italian journey and finished up with some delicious pastas and Risottos, and authentic desserts, namely Tiramisu and Cioccolato Nero e Scorza di Arancia, a dark airy chocolate mousse and caramalised orange peel.

Our sinful journey into the amazing world of a true Italian Gastronomy came to an end as we finished the last bite of our desserts. But this experience left us wanting more.

Soon we have to head back to Artusi for a repeat.

Fast Facts Artusi Ristorante Address: Plaza Level, Two Horizon Center, Golf Course Road, Gurugram Contact no. 0124 6676666 Cost for two: Rs. 3,000 (approx.)

Salmone e Avocado

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INTERNATIONAL EVENTS

Guangzhou International Travel Fair (GITF)

INTOURMARKET (ITM)

March 1-3, 2018 Location: Guangzhou, China

The Guangzhou International Travel Fair GITF - is also known as the window of the tourism industry in Asia. This exhibition is supported by domestic and foreign exhibitors who use the fair to introduce and promote their innovations. A colourful framework programme, as the individual country presen-

tations, workshops and lectures, the GITF turns the event for all visitors into a beautiful experience. In the Asian region, this show serves as a guide for the tourism industry. Decision makers of the individual companies can establish new or strengthen existing business contacts.

by TNH DESK

ITB BERLIN March 7-11, 2018 Location: Berlin, Germany

At the tourism exhibition ITB Berlin entire range of travel is presented: Countries, destinations, tour operators, booking systems, transport, hotels, and all others who want to make their customers the best weeks of the year more enjoyable. Trade visitors appreciate the ITB Berlin as a B2B platform par excellence - an excellent opportunity to

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meet with industry partners and do business.

Business travel has become an important and lucrative foothold in the travel industry in an increasingly globalized economy, in addition to leisure travel. New trends, concepts and cooperation possibilities in this area can be met at the ITB Berlin.

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by TNH DESK

March 10-12, 2018 Location: Moscow, Russia

ITM is the main tourism event that is officially supported by the Russian Federal Agency for tourism and other federal and professional organizations contributing to the travel industry development in Russia.

It is a travel fair held by the Russian organizer, Expotour Ltd. The event is destined to meet interests of all

travel market participants (both Russian and foreign). ITM is a B2B oriented event for professional audience.

It is the implementation of the Hosted Buyers business meeting program which is unique for Russian exhibitions. ITM is the guarantee that you meet selected Hosted Buyers from the Russian regions. by TNH DESK

British Tourism & Travel Show March 21-22, 2018 Location: NEC, Birmingham, England

The British Tourism & Travel show is Britain & Ireland’s essential domestic tourism exhibition. Returning to the NEC on 21-22 March 2018 it is packed full of inspirational travel ideas to ensure that your forthcoming brochures, programmes and itiner-

aries are fresh and innovative, even for the most seasoned traveller.

With over 250+ exhibitors from the length and breadth of the British Isles, a host of features and informative seminars, we are certain that you’ll have an enjoyable and productive

by TNH DESK day.

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" I WOULD REQUEST INDIAN TRAVELLERS NOT TO REMAIN STUCK IN BANGKOK FOR LONG; VISIT THAILAND BEYOND ITS CAPITAL. THAILAND HAS MUCH MORE TO OFFER OTHER THAN JUST ITS CAPITAL."

H.E. Mr. Tharadol Thongruang Minister Counsellor (Commercial) Royal Thai Embassy, New Delhi

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DIPLOMAT’S CORNER

'THAILAND ' CAN BE THE BRIDGE BETWEEN INDIA AND ASEAN COUNTRIES' Thailand and India have perennially had excellent relations. These relations are not just between the governments, but also between the people of both countries. Thailand is a hugely popular destination among Indian travellers, both for leisure as well as business. Due to its strategic location in South-East Asia, Thailand can serve as a bridge between India and ASEAN countries, said H.E. Mr. THARADOL THONGRUANG, Minister Counsellor (Commercial), Royal Thai Embassy, New Delhi. In an Exclusive interview with TnH, he talked about Thailand as a MICE destination and the immense potential of the Indian market. v B PREM KUMAR Y

Q

What is the strategy of Thailand to promote MICE tourism?

MICE tourism is very important for our country. We are trying to increase the overall contribution of Meetings, Incentive, Conventions and Exhibitions (MICE) into our economy. The Thailand Convention & Exhibition Bureau (TCEB), which works directly under the office of our Prime Minister, plays a key role in promoting it. Now we are according high priority to the promotion of MICE, besides focusing on the promotion of trade, investment, etc. Since 2004, TCEB has been working to establish Thailand as a leading MICE destinations in Asia. The Royal Government of Thailand is providing all kind of supports to TCEB and the MICE industry to promote this segment, especially in the Indian market, because India is a neighbouring country with a large market.

Q

What makes Thailand an attractive MICE destination for Indians?

Thailand has had very good historical and cultural relations with India. Such relations along with its geographical proximity with India, coupled with our immense tourism potential and hospitable people make our country an attractive destination for Indians. India is also a very important market for MICE, being the

fastest growing economy in the world. Our people are working closely with their counterparts in India to promote this segment. There are immense cultural similarities between the two countries. Thanks to the constant efforts of our government and TCEB, Thailand has emerged as a popular MICE destination, and we further want to promote this segment, with India our prime focus. I know Indians love Thailand and they would love to organize their meetings and conferences in Thailand. I know that when they travel to Thailand, they feel at home. Big companies and start-ups are visiting Thailand to organize business events. There are lots of Indian companies which are investing in Thailand. We have a wide range of destinations for MICE

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DIPLOMAT’S CORNER activities. Each destination has its own beauty and uniqueness. Almost every part of Thailand is well-connected by flights, roads and trains. Our roads are very wide and beautiful. Luxury buses are available for guests and delegates. The southern region of Thailand has beaches and islands whereas the Northern part has beautiful mountains. Just like India, people of the north are quite different from the south. We have lots of diversity, and we are also a very affordable destination.

Q

ASEAN nations are also becoming stronger. Recently heads of states and governments of 10 ASEAN nations were the state guests on India's Republic Day celebration. They discussed measures to strengthen ties between India and ASEAN.

What are the important places in Thailand other than Bangkok to organize events?

Every region of Thailand is a beautiful place to organize MICE and social events like weddings, conferences, etc. Besides Bangkok, destinations like Chiang Mai, Pattaya, Khon Kaen and Phuket are other important places to hold events. There are many other places in the South and North-eastern parts of Thailand as well, which have state-of-the-art venues to hold events, conventions, exhibitions, etc. Four new facilities are coming up in different parts of the country that will further boost the MICE capability of Thailand.

Q

How do you see Thailand serving as a bridge between ASEAN countries and India?

Thailand is well-connected to India through different modes of transportation. You can connect to Thailand from India by a huge number of flights. Goods can easily be transported between the two countries via convenient sea routes. We also have Asian Highways Network (AH) (also known as the Great Asian Highway) connecting countries in Asia right from Turkey, Iran, Afghanistan, Pakistan India, its North-Eastern Region to Myanmar, Thailand, Korea, Japan and other countries of South East Asia. A large part of the network is already in use.

Q

Tell us about trade relations between India and Thailand.

We have excellent trade relations. We are continuously inviting Indian investors to avail business opportunities present in Thailand. Trade between the two countries has been growing continuously, which we need to increase further. India and Thailand have signed a free trade agreement (FTA). Relations between India and

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Q

How is the Indian market growing for Thailand tourism?

In 2017 Thailand received around 14 lakh tourists from India, recording a growth of about 16%. This year our target is to welcome 16 lakh Indians to Thailand. By 2020, our target is to welcome 20 lakh annual visitors from India.

Q

What would be your advice to Indians travelling to Thailand?

Bangkok is a beautiful city to visit with many attractions to be enjoyed there. The capital also offers wonderful opportunities to enjoy Thai food and shopping.

But I would request Indian travelers not to remain stuck in Bangkok for long; visit Thailand beyond its capital. Thailand has much more to offer other than just its capital. Visit the North-Eastern and Sothern regions of Thailand which are very beautiful. You can enjoy beautiful nature, mountains, beaches, etc, in these parts of Thailand. Thank you!

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NEWS

Post Union Budget, State budgets offer special focus on specific facets of Tourism

After presenting the Union Budget 2018-19, FM Arun Jaitley put the development of infrastructure at the center stage as the Government of India looks beyond incentive and exemptions for the tourism Industry. Yogi AdityanathUP government presented its second budget for the 2018-2019 fiscal on February 16, 2018 with special thrust on holding a grand Kumbh next year and further development of religious tourism. An "Uttar Pradesh Prayagraj Mela Pradhikaran" has also been set up for proper holding of the mela, Finance Minister Rajesh Agarwal said while presenting the budget. For the purpose, he mentioned that the budget has earmarked `1,500 crore for holding Kumbh Mela 2019.

Also, giving an important place to tourism, the state government has brought new Tourism Policy-2018 under which Ramayan; Brij Kr-

Amber Fort, Jaipur

ishna, Budhh, Spiritual, Sufi, Bundelkhand and Jain circuits have been envisaged and given attractive grant. `100 crore has been proposed for improving the infrastructure facilities under the Brij Tirth

Vikas Parishad. The budget has proposed `10 crore for holding different functions like Deepotsav in Ayodhya, Holi in Barsana, Dev Deepawali in Kashi, among other events to depict vibrant cultural heritage of the state. A budgetary provision of `94.26 crore has been made for construction of Kailash Mansarovar Bhawan in Ghaziabad.

The Government of Rajasthan's announced budget 2018-19 in which `10 crore was allotted budget for Banswara district to develop 100 islands in the Mahi Dam area which would be a new attraction in Rajasthan. Besides, `20 crore would be spent on developing the glorious Amber Fort as an iconic tourism destination. by TNH DESK

Nitin Patel Deputy Chief Minister, Gujarat Ruins of Aksum

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NEWS

Fortune Park Hotels launches first hotel in Haridwar Fortune Park Hotels Ltd., expanded its bouquet of hotels with the opening of the brand’s 46th hotel in the country, ‘Fortune Park, Haridwar.’ Located on National Highway 58, this first class full service hotel is just 5 km from SIDCUL, the industrial hub, 10 km from Haridwar Railway Station and 12 km from Har Ki Pauri.

Fortune Park, Haridwar offers a selection of 48contemporary rooms, including 30 Standard Rooms, 6 Fortune Club Rooms and 12 Suites. Spacious and splendid, all the rooms are replete with modern amenities for a comfortable stay. Amenities include 24 hour room service, Satellite LED TV, Hi-speed Wi-Fi internet

connectivity, Working desk, Direct dial STD/ ISD, Electronic safe, Mini bar, Tea/ coffee maker, Iron and ironing board on request, Hair dryer and Daily newspaper.

The dining choices at the hotel include Orchid – an all-day dining multicuisine restaurant featuring a delightful selection of Indian, Oriental and Continental delicacies and Fortune Deli –offering confectionery and delicious breads. The hotel also offers state-of-the-art conference and banquet facilities that can accommodate up to 125 guests. The other offerings at the hotel include a gymnasium, board room, high speed Wi-Fi internet connectivity, doctor on call, airport transfers, travel desk, valet

service and in-house laundry.

Owned by M/s Lotus Infra Projects Pvt. Ltd, the stunning Fortune Park, Haridwar has been tastefully designed as an elegant and contemporary hotel that offers a wide range of guest facilities to the discerning traveler.

by TNH DESK

Thailand to further boost growth of MICE from India Thailand Convention & Exhibition Bureau (TCEB) in partnership with Thai Airways International and Travel Clinic successfully organized the Thailand MICE Corporate Networking in New Delhi recently.

The objective was to create a meaningful partnership to further boost the sustainable growth of MICE from India. Nooch Homrossukhon, Director, Meetings and Incentives, Thailand Convention & Exhibition Bureau delivered a welcome note to the audience and showcased Thailand’s readiness to host any kind of business events.

She also spoke about the new cam-

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paign and new product offerings that Thailand has to offer. “India has grown 36 % YoY for MICE in

2017.” Thailand received 1,29,717 MICE delegates in 2017 which was

by TNH DESK 36% higher than 2016.

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NEWS

Singapore Tourism Board inks strategic partnership with Paytm to engage with Indian travellers Singapore Tourism Board is the first National Tourism Organization (NTO) to collaborate with Paytm Singapore Tourism Board (STB) announced its strategic partnership with Paytm. This makes STB the first National Tourism Organisation (NTO) to partner with Paytm.

As a part of this partnership, Paytm would run joint promotions on its platform to promote Singapore tourism. This will bring Sin-

gapore’s tourism offerings to Paytm’s 300 million strong users.

Paytm will be offering up to INR 2,500 cashback on flight tickets to Singapore booked through the app.

The Paytm platform will house a microsite featuring Singapore’s new, inside-out, unified brand ‘Passion Made Possible’ and re-

lated branded content. The customised microsite will help entrench the country’s Passion Made Possible brand which was launched in August last year with the Indian visitors. Under the partnership, STB and Paytm will also embark on a series of print ads and radio buys to promote the three (3)-month campaign and drive travel to Singapore.

by TNH DESK

TOURISM AUTHORITY OF THAILAND LAUNCHES ‘OPEN TO THE NEW SHADES’ CAMPAIGN IN INDIA The Tourism Authority of Thailand (TAT) has launched its new marketing concept ‘Open to the New Shades of Amazing Thailand’ in India. Yuthasak Supasorn, the TAT Governor, headed the Thai tourism team at the launch event held at JW Marriott Aerocity in New Delhi. It was attended by several senior executives from Indian travel companies, travel media and invited guests from the business community. In his product presentation, Tanes Petsuwan, TAT Deputy Governor for Marketing Communication said, “The Open to the New Shades concept is about asking visitors to ‘open’ their minds and hearts to deepen and widen their experiences into a

new perception of attractions and variety of experiences in Thailand.

The communication campaign will introduce brand-new products to visitors, or reveal a new charming character of well-known destinations through creativity. This campaign is aimed at attracting more repeat visitors and also firsttime visitors. Visitors can discover new perspectives in existing attractions, or indulge in unique experiences in new tourist attractions.

Mr. Tanes outlined the broad variety of tourism products that Indian visitors will enjoy in the categories of Gastronomy, Nature and Beach, Art and Craft, and Thai Culture and Way of Life.

All guests also enjoyed a live

music performance by Koh Saxman, a famous Thai saxophonist along with an Indian musician.

Well-known Indian journalist Mr. Vir Sanghvi, a regular visitor to Thailand and a lover of Thai food, also spoke about his fondness for the kingdom and narrated some of his experiences over the years.

by TNH DESK

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FESTIVAL CORNER

A look at some of the most interesting festivals around the world in next month!

29 March – 2 April, 2018 Location: New South Wales, Australia

Byron Bay Bluesfest The Byron Bay Bluesfest, formerly the East Coast International Blues & Roots Music Festival, is an annual music festival that has been held over the Easter long weekend in the Byron Bay area in Australia since 1990.

It features a large selection of blues and roots performers, from Australia and around the world, and is one of the world's leading contemporary music festivals. It took Australia a couple of decades to catch up with the rest of the world when it comes to music festivals, but this is now considered one of the best on the planet. The festival was staged for the first time in 1990 at the Arts Factory Lodge in Byron Bay as a five-day blues music event over the Easter weekend.

April 2-8, 2018 Location: Ubud, Bali, Indonesia

BaliSpirit Festival 2018 BaliSpirit is one of those festivals that will inspire and energize you for months to come and you're likely to make a handful of new best friends at this festival built on camaraderie. The festival is also a celebration of east and west through world arts, dance and music through colourful concerts and performances. A packed agenda features numerous health and wellbeing workshops held in various yoga centres in Ubud and around Bali. The festival's concept is rooted in ‘Tri Hita Karana’, a Balinese philosophical axiom that translates to a harmonious relationship spiritually, within society and the natural environment. In all, the festival sets out to foster positive change and spread messages of love and peace toward a global impact.

April 6-8, 2018 Location: Santa Barbara, CA

Lucidity 2018 Lucidity Festival LLC is a collectively owned organization dedicated to creating transformational experiences for individuals and communities. This music-and-art festival, whose name refers to those dreams that are so vivid they feel real, is good at getting people in such trancelike states that many leave this event feeling like their lives have been changed, or at least shifted, usually for the better. Everything revolves around the mission of advancing the following values in the world: Participation and Immersion in the Artistic Process, Personal Growth and Global Healing, Awake and Aware Consciousness, Environmental and Social Responsibility, Family Fun and Creative Play, Communal Reciprocity and Transparency. It is a celebration of open minds, moving bodies, and mental expansion.

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FESTIVAL CORNER April brings a lot of festivity with variety of colorful and music festivals for an avid explorer. There are many festivals around the world like, Chiang Mai Songkran Festival (Thailand) to New Orleans Jazz & Heritage Festival (LA). Here are some of the best festivals / carnivals which a traveller must enjoy!

April 13-15, 2018 Location: Chiang Mai, Thailand

Chiang Mai Songkran Festival The Songkran festival is the Thai New Year's festival. The Thai New Year's Day is 13 April every year, but the holiday period includes 14–15 April as well. The word "Songkran" comes from the Sanskrit word saṃkrānti literally "astrological passage", meaning transformation or change. The term was borrowed from Makar Sankranti, the name of a Hindu harvest festival celebrated in India in January to mark the arrival of spring. It coincides with the rising of Aries on the astrological chart, the New Year of many calendars of South and Southeast Asia. The festive occasion is in keeping with the Buddhist/Hindu solar calendar. Rooted in Buddhist tradition, the purification ritual of sprinkling statues of the Buddha with water has evolved into a three-day countrywide water fight known as Songkran.

April 30, 2018 Location: Edinburgh, United Kingdom

Beltane Fire Festival Beltane Fire Festival is an annual participatory arts event and ritual drama, held on 30 April on Calton Hill in Edinburgh. Light a fire to celebrate the coming of summer among folks who take ancient Celtic festivals seriously—even if it means dancing naked. The modern Beltane Fire Festival is inspired by the ancient Gaelic festival of Beltane which began on the evening before 1 May and marked the beginning of summer. The modern festival was started in 1988 by a small group of enthusiasts including the musical collective Test Dept, with academic support from the School of Scottish Studies at the University of Edinburgh. Since then the festival has grown, and now involves over 300 voluntary collaborators and performers with available tickets often selling out.

April 27 - May 6, 2018 Location: New Orleans, LA

New Orleans Jazz & Heritage Festival Jazz fan or not, the annual New Orleans Jazz & Heritage Festival is the place to celebrate music. During the last weekend in April and the first weekend in May, the Big Easy opens to the page in its history book that’s filled with tribal African beats, harmonic church hymns, and American pop music, filling 12 stages with everything from jazz and blues to rock and folk. This soulful festival has a relaxed vibe, perfect if you want to experience New Orleans culture without the madness of Mardi Gras.

Over four decades, the New Orleans Jazz and Heritage Festival is the original Jazz Fest, growing out of humble Creole origins to now regularly surpass 150,000 attendants on a single day. It is held on the last weekend of April (Friday–Sunday) and the first weekend of May (Thursday–Sunday) each year.

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EVENT WATCH

SKAL BALL 2018 Skal International Delhi organized its annual SKAL BALL 2018 on 17th February at hotel Le Meridien, New Delhi, with much fanfare and extravaganza. The gala evening included delicious snacks and a delectable dinner for members and their families, along with breathtaking entertainment. A perfect show of camaraderie.

Skal!!

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TECH CORNER

Now Google Flights will inform the best travel deals

Trainline launches in Asia with Japan Rail partnership

New app from Google, its Flights has been integrated for the users with the best travel deals, travel booking options and the flight details. To help users get the best prices, Flights is turning to Artificial Intelligence.

Flights is not a separate app, but is built into the

Trainline has announced its entrance into Asia through a partnership with JTB, one of the few Japan Rail appointed global wholesalers. The partnership means that Trainline leisure customers now have full access to the Japan Rail pass, which enables

Chrome and Google apps for Android and iOS and can be accessed by typing “flights” in the search bar. This allows users to search, compare prices and book flight tickets.

Dubai Airports welcomes new smart gates to Terminal 1 Dubai Airports has marked the completion of the installation of new and enhanced smart gates at Dubai International Terminal 1. Passengers travelling through Terminal 1 at Dubai International airport will now be capable of leveraging faster passport control

with the establishment of 20 brand new passport gates.

travel on trains across the whole of Japan through one, simple ticket and at a fixed price.

Lufthansa launches automatic check-in for all flights within Schengen area Lufthansa passengers will now benefit from an automatic check-in procedure for all flights within Germany and to destinations in Europe.

The boarding pass for flights booked up to 24 hours before departure

will then be sent automatically to the passenger 23 hours before departure – with no need for any manual check-in, thus saving time and making travel preparations easier.

Dubai introduces digital apps to boost tourism Amadeus renews BCD Travel partnership Amadeus has announced the renewal of a multi-year global distribution agreement with BCD Travel. As a result of this agreement, BCD Travel will have access to extensive travel content on Amadeus. BCD

Travel’s clients operating across 23 countries around the globe will benefit from cutting edge technology including Selling Platform Connect, Amadeus Ticket Changer and Amadeus Master Pricer.

Tourism chiefs in Dubai have collaborated with two new digital apps to introduce two new free Dubai tours that would encourage tourists explore beautiful historic sites and landmarks in the city. Dubai’s DTCM mentioned that the tours Al Fahidi Architecture Tour and Metro Mo-

ments are presently available to download absolutely for free from Google Play and App Store.

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MOVING ON

Wolfgang Prock-Schauer Chief Operating Officer (COO), IndiGo IndiGo has announced the appointment of Wolfgang Prock-Schauer as the Chief Operating Officer, subject to regulatory approvals. An accomplished industry leader with more than three decades of experience in civil aviation, Wolfgang has held senior leadership positions with leading airlines across Europe and Asia. In his role, Wolfgang will be responsible for operational aspects of IndiGo such as Flight Operations, Maintenance and Engineering and In-flight Services directly as well as Airport Operations and Operations Control Centre. He will be reporting to Aditya Ghosh, President and Whole Time Director, IndiGo. Prock-Schauer is a graduate from the University of Economics, Vienna. He is an experienced international executive having a total professional experience of over 36 years. In the new role, Prock-Schauer will be responsible for operational aspects of IndiGo such as Flight Operations, Maintenance and Engineering and In-flight Services directly as well as Airport Operations and Operations Control Centre which will report into Sanjeev Ramdas, Executive Vice President Customer Service and Operations Control who in turn will be reporting to Wolfgang.

Manoj Sharma Chief Technical Officer (CTO), Cleartrip Cleartrip has appointed Manoj Sharma, a leading technology, and product engineer, as its Chief Technology Officer. Cleartrip is focusing at introducing greater automation, deploying machine learning and AI-driven solutions and developing more value-driven systems for its next level evolution. Manoj’s appointment at this juncture in this key role is an important addition to its robust tech talent line-up working on building a deeper understanding of Cleartrip’s users to address their needs with speed and precision.

Manoj holds a Bachelor of Engineering (Electrical) degree from MITS Gwalior. He also holds an M.Tech from NIT Kurukshetra in Electrical Engineering. With over 20 years of rich experience in Product Engineering, Manoj has had an illustrious career working in the e-commerce sector with noteworthy companies such as MySpace, Zynga, Lenskart.com, and was most recently the CTO at Quikr, where he was responsible for the technological backbone that connected and drove the company.

Davinder Juj General Manager, Eros Hotel Nehru Place Eros Hotel Nehru Place announces the appointment of Davinder Juj as the new General Manager. Beyond his strive for perfection, Juj’s exposure to the hospitality industry and extensive knowledge will contribute to further success of the hotel. A highly motivated and a passionate hotelier, Juj brings with him 23 years of operational excellence and complete business development experience. Prior to this, Juj has been associated with several other brands such as InterContinental, Hilton and Hyatt. His last appointment before Eros was the DOSM with cluster of IHG Hotels in New Delhi. In his personal space, Juj has lots of appetite to try fusion cuisines and have passion to explore adventurous trips.

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MOVING ON

Aditya Shamsher Malla General Manager, Double Tree by Hilton Pune - Chinchwad Double Tree by Hilton has announced the appointment of Aditya Shamsher Malla as the General Manager at its Pune hotel. An industry veteran with more than two decades in the business, Aditya has been a part of some of the best global brands such as Marriott, Hyatt, Oberoi Hotels and Resorts, Starwood Hotels and Resorts, Shangri La International and Taj Hotels Resorts and Palaces. In his new role as the General Manager, he will be responsible for curating strategic initiatives that will lead the hotel to continue its guest focused approach and consolidate its leadership position. He will focus his efforts to deliver year-on- year growth, focus on staff engagement activities and spearhead corporate social activities.

Deepesh Varma Head of Sales and Relationship Management (Foreign Exchange business) Thomas Cook India Thomas Cook (India) Ltd. has announced the appointment of Deepesh Varma as Head of Sales and Relationship Management for its Foreign Exchange business, based in Mumbai. Deepesh brings with him 15 years of robust experience across multiple lines of businesses and functions. He has been associated with Thomas Cook India for about 5 years, commencing with the E-Business team, where his primary role was to set up call centre opportunities. Following this, he headed the Company’s Project Management Team, for the last two years, and has been responsible for successfully executing several strategic projects for the Thomas Cook India Group. Deepesh has completed his Executive Management Program from IIM Calcutta and holds a Bachelor’s degree in Hotel management from IHM, Trivandrum.

Albert Rebello General Manager, Taj Fort Aguada Taj Fort Aguada Beach Resort & Spa, Goa has appointed Albert Rebello as its General Manager. An established leader in the hospitality industry, Albert brings more than 35 years of hotel experience to the resort perched atop the ramparts of the 17th century Portuguese coastal fort. In his new role, Albert will be responsible for the continued success of the hotel, overseeing the day-to-day operations and providing exceptional guest service at one of India’s most luxurious holiday destinations.

Albert has undertaken a number of different assignments through his 35 years at Taj, notable among which were his appointments as the General Manager of five hotels namely Taj Residency Indore, The Gateway Hotel, Manjarun, The Gateway Hotel, Vishakhapatnam; The Gateway Hotel, Bangalore and The Gateway Hotel Hinjawadi Pune.

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AROUND THE WORLD

Airbus prepares to debut first A330-800 The newest member of the A330neo family, the A330800, has rolled out of the paint-shop, on track for its first flight mid-2018. The A330-800 is the new generation 250 seater from Airbus’ leading twin aisle family. With its 242-tonne maximum take-off weight as base variant, the A330-

800 can operate routes of up to 7,500nm.

Boeing debuts first 737 MAX 7 ahead of 2019 launch Boeing marked another airplane development milestone as its thousands of employees celebrated the debut of the first 737 MAX 7 at the company’s Renton, Washington, factory. The MAX 7 is the third and newest member

ROVE HOTELS MOVES INTO SAUDI ARABIA FOR FIRST TIME

of Boeing’s 737 MAX family to come down the assembly line.

The jet is designed for up to 172 passengers and a maximum range of 3,850 nautical miles, which is the longest range of the MAX airplane family.

Rove Hotels has announced its expansion to Saudi Arabia with Rove King Abdullah Economic City, located centrally in the Bay La Sun waterfront district of King Abdullah Economic City. The property will be in the vicinity of the Prince Moham-

mad Bin Salman College of Business & Entrepreneurship and a newly established entrepreneurship hub.

Ryanair to launch new flights to Jordan Ryanair has launched its first flights to Jordan, with 14 routes in total to Amman and Aqaba airports now on offer. The airline said it expected to deliver almost 500,000 customers each year as it expands its operation in the Middle East.

Starting with a route from Paphos, Cyprus, in March, Ryanair’s Amman opera-

tion will grow to ten routes from October, as part of its winter 2018 schedule.

Thomas Cook Airlines takes off for Hurghada, Egypt

Hierro takes up ambassadorial role with UNWTO

Thomas Cook Airlines’ inaugural flight to Hurghada, Egypt, recently departed from East Midlands Airport. The airlines carry 400,000 customers to and from East Midlands Airport to 18 European destinations each year and have two A321 aircraft based permanently at the airport.

The five-hour, 15-minute di-

International footballer Fernando Hierro has been named ambassador for responsible tourism in a meeting held at the World Tourism Organisation, with its secretary general, Zurab Pololikashvili. Fernando Hierro’s legacy is closely associated

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rect flight operates weekly on a Friday on the Airbus A321 until April 27th.

TRAVEL AND HOSPITALITY | MARCH 2018

with Real Madrid, a team with which he played more than 600 matches.

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DL (ND)-11/6167/2017-18-19 | DATE OF POSTING: 5-6 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH