Travel and Hospitality (TnH) - June 2015

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www.tnhindia.com

A N D

Travel Hospitality Issue 09 | Volume VI | june 2015 | `50

pa g e s 5 2

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FROM THE EDITOR

Saal Ek Shuruaat Anek!

Publisher & Editor srishti Rai Director Bharat s. Rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat jahan IT Executive naveen manchanda

For any query, write to us at: info@tnhindia.com

www.tnhindia.com

How time flies! Here we are, already talking about the first year of the Modi government. Most of us voted for him and bought into his vision of a new India. He was the first one who seriously included the tourism industry, as a catalyst for economic growth, in his big plans for the country. It was a defining moment for our industry; our voices were finally being heard. A year on, we might not accept his tall promises as easily but we have to admit the man is sincere about promoting tourism. While looking backwards has never much appealed to me, Modi’s anniversary as Prime Minister calls for reflection on the triumphs and failures of his government with respect to the tourism sector.

Therefore, for our cover story ‘Tourism Industry Happy with One Year of the

printed, published and owned by srishti Rai. printed at somsons printing Works, 1/7, Doctor’s lane, gole market, new Delhi - 110001, and published at p- 23/90, Connaught Circus, new Delhi 110001; editor: sRIsHTI RaI

srishti Rai editor

Take the ‘Dreamliner’ to London Larger, brighter cabins, more spacious seats and innovative new social areas: our 787-9 is now flying Delhi-London.

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Modi Government (pg. 30)’, we have spoken to the trade’s veterans to relay the current mood of the industry.

We have also covered our tourism minister’s opinion on the issuance of eTourist Visa to Chinese nationals (pg.

28). It is no secret that India and China share tensed borders. Understandably, national security establishments are against this move and have argued that this step could possibly compromise national security. We at TnH are biased towards Modi’s decision. Travel is a powerful engine of change. It broadens perspectives, erases misconceptions and encourages bonhomie. It exposes us to values that once seemed threatening. This bold move by the PM is a risk no doubt but the reward is so great.

What impresses me most about our PM’s hyperactive internationalism is that it indicates that he recognizes borders are a shrinking and that our countries have interconnected destinies and I believe this is the key to the future.

There is more this month of course: interviews with the Managing Director of Goa Tourism Development Corporation and the Director of Goa Tourism, a report on the industries expectations from the new tourism policy, a review of GET- INDIA, an introduction to Nanjingan authentically Chinese city and many other interesting reads.

Hope you enjoy the issue!

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contents

june 2015

28

30

13

20

44

CoVeR sToRy

Huaiyang Cuisine, One of China's

13 GET-INDIA, Make it large!

21 Top Four Major Styles of Cooking

20 Nanjing a Window of Real China

25 We want to be number one state in tourism: MP CM

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21

25

28

E-visa for Chinese nationals to boost Chinese visits to India Tourism industry happy with one

30 year of the Modi Government

50

44 Dubai's answer to the quality Chinese cuisine drought

50 Experience with Thailand.

Visit TTM+ 2015!

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NEWS

VFS Global offers a range of options for your travel to Dubai with Dubai Visa Processing Centre (DVPC)

DVPC Offerings:

Keeping the tourist inflow in mind, VFS Global’s

a range of value added services based on the

Dubai Visa Processing Centre (DVPC) has intro-

needs of the traveller. DVPC operates 33 Dubai

duced a wide new range of visa services for all

visa application centers in 16 countries across the

types of travelers – be it a business or leisure trav-

globe. Also, by facilitating UAE visa applications

eller, the bleisure segment or MICE - to extend

via www.emirates.com, it is now possible for

•E-visas delivered on all days of the week •Uniform pricing all year round •UAE visas of different duration – 96 hours, 14 day, 30 day & 90 day •Quicker visa processing turnaround time •Online tracking of visa status •Value added services like Express Visa facility, door-to-door service and payment via Credit/Debit card available for customer convenience •Dedicated information website and call centre •Standalone Visa •Minimum documentation for travel agents

convenient visa application facilities to applicants

DVPC to reach out to residents of over 180 coun-

ices via DVPC mobile compatible applications this

travelling on Emirates.

tries thus facilitating their travel to Dubai. With Emi-

summer. Customers will be able to apply for their

DVPC uniquely offers visa categories for pas-

rates’ impressive network of operations across the

UAE visas using their hand held devices. The on-

sengers travelling Emirates in addition to the other

globe and the accessibility of an online UAE visa

line website shall be device compatible via

categories otherwise available. The newly intro-

application process, travel to Dubai has become

www.emiates.com to cater to the online UAE visa

duced multiple entry visas valid for 30 and 90 day

even more convenient.

application process. Besides this, smart phone &

96 hours to 90 days visa options suited to your stay now a reality Dubai as a destination is exceedingly popular

to assist the applicant throughout the process.

and for Indians has always been a favourite. The

Passengers can now apply for a UAE visa 24 x 7

city now represents a growing and accessible list

x 365 in their own time zones and locations world-

of destinations to visit being a leading metropolis

wide.

which also serves as a great connecting point between Europe and Asia.

DVPC offers a uniform pricing model that is consistently maintained throughout the year with

travel are only offered at DVPC centres and via

In a constantly evolving world of business that

tablet users will also be able to download and in-

the DVPC website. DVPC uniquely also supports

aims to deliver exceptional levels of service, VFS

stall apps from Apple’s app store & Google’s play

the service with contact centres and email support

Global plans to launch UAE visa application serv-

store respectively.

Kuoni - SOTC spreads its wings Kuoni-SOTC recently announced the launch of five new franchisee outlets in the country.

by TNH DESK

moments while making holidays a priority for Indians.”

Daniel D’souza, Head Sales, Tour Operating, Kuoni India stated “We have been able to pene-

In order to capitalize on the growth opportunity, Kuoni-SOTC recently announced the launch of 5

country. Kuoni-SOTC endeavors to open 15 out-

trate into smaller towns and expand our footprint,

lets in the coming year across target markets.

thereby growing the business considerably. With

franchisee outlets in the country. These fran-

Vishal Suri, CEO, Tour Operating, Kuoni India

a thriving business model and a solid franchising

chisee outlets are at Malleshwaram in Bangalore,

said, “We have introduced an aggressive fran-

system, Kuoni-SOTC is committed to providing

Model Town and Netaji Subhash Place, Pitam-

chisee expansion plan to cater to the market

continuous support to its consumers and looks

pura, in Delhi, and Alipore, Kolkata and Alla-

needs of our customers in India. Our primary goal

forward to many franchisee partnerships and re-

habad.

is to cater to customers from Tier II & Tier III cities

gional presence in the years to come.”

Apart from the franchisee’s that were launched, Kuoni-SOTC opened its own branches in Raipur in Chhattisgarh, Guwahati in Assam and Santacruz in Mumbai. Raipur will now become Kuoni-SOTC’s nodal office catering to the entire region of Chhattisgarh whilst Guwahati will be the hub to drive business for the entire North East region.

The launch of franchisees has significantly contributed towards the brand’s growth. Based on the potential and demand of the market, KuoniSOTC currently operates 109 outlets across prime locations in 55 Towns & Cities across the

6

TRAVEL AND HOSPITALITY | JUNE 2015

and share our passion for creating perfect holiday

by TNH DESK

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REPORT

India ranks 52nd on the Travel & Tourism Competitiveness Index 2015 rankings Spain has ranked first among the countries in World Economic Forum’s Travel and Tourism Competitiveness Index 2015 rankings, followed by France and Germany.

According to World Economic Forum’s Travel

natural (4th) and cultural (10th) heritage sites.

and Tourism Competitiveness Index 2015, the

The United States is the highest ranked coun-

Travel &Tourism industry continues to grow

try in the Americas and 4th globally. The US per-

quickly, and has proven resilient to shocks. This

forms strongly in the Natural Resources pillar

edition of the TTCI covers 141 economies world-

(3rd) and it also attracts tourists thanks to cul-

wide. T&T Competitiveness Index 2015 states

tural, entertainment and sport attractions (13th).

that India’s natural resources (17th) are vast and

Brazil ranks 28th overall and 1st in South

diverse and its cultural resources (10th) include

Top 10 countries in T&T Competitiveness Index 2015 Ranking Rank

Country/Economy

Value

1

Spain

5.31

2

France

5.24

3

Germany

5.22

4

United States

5.12

America. The 2014 FIFA World Cup and upcom-

5

United Kingdom

5.12

a unique intangible heritage (8th), sports events

ing 2016 Rio Olympic Games have led to signif-

6

Switzerland

4.99

and a large entertainment offer. India’s rele-

icant

and

7

Australia

4.98

vance as business travel destination is increas-

connectivity. Mexico is ranked 30th overall. Mex-

8

Italy

4.98

ing along with its economic growth; it remains a

ico ranks 8th and 6th, respectively, in terms of

9

Japan

4.94

price-competitive destination (8th) and recent

natural and cultural UNESCO World Heritage

10

Canada

4.92

changes in its visa regime: not yet reflected in

sites.

investments

in

infrastructure

the data rankings—have the potential to boost

South-East Asia is where international arrivals

Singapore ranks 11th in this TTCI edition. Its

international arrivals. However, longstanding in-

have grown the most recently, thanks in part to

excellent business environment (1st) and high-

frastructure gaps remain, especially in tourism-

being highly price competitive and rich in natural

quality human resources (3rd) are extremely

specific infrastructure (109th) and the quality of

capital, and helped also by the rapid expansion

conducive to the development of its Travel &

roads. Despite some uneven progress, India

of the middle class in surrounding areas.

Tourism industry, which is also a high national priority (4th).

also lags on health and hygiene (106th) and ICT

Australia ranks 7th overall and top in the Asia-

readiness (114th). The safety and security situ-

Pacific region, and has identified tourism as one

China ranks 17th. Tourists are attracted to the

ation is unsettling, with a perceived increase in

of four national investment priorities. Japan is

country’s incredible cultural resources (4th) and

the impact of crime and violence

natural resources (the country ranks

(97th), and India ranks only 139th

third in World Heritage natural sites),

for environmental sustainability.

while several international association

Six European countries are

meetings every year draw business visi-

among the top 10 of T&T Compet-

tors.

itiveness Report 2015 rankings.

Indonesia ranks 50th overall while its

Spain leads the rankings for the

growing tourism industry reaching over

first time. It is the third most visited

8.8 million international visitors in 2014

country in the world, with approxi-

thanks to national prioritization of the in-

mately 60.6 million arrivals.

dustry (15th) and continued investment

France ranks 2nd overall and

in infrastructure.

continues to attract the most

The UAE leads the region and takes

tourists, with over 84 million ar-

24th place globally, welcoming over 10

rivals. With its combination of rich

million tourists in 2013. The UAE has

history and attractions, ski resorts

built a unique environment to attract both

and coastlines, France ranks high

business and leisure travelers.

in cultural (2nd) and natural (8th)

Israel is ranked 72nd globally. The

resources. On environmental sus-

country performs well on ICT readiness

tainability, France is ranked 23rd.

(32nd), and on the Human Resources

Switzerland takes 6th place, per-

and the Labour Market pillar (39th), with

forming well across most of the T&T Competi-

ranked 9th globally and 2nd in the Asia-Pacific.

especially good rankings on the Ease of finding

tiveness dimensions. Italy ranks 8th overall and

It welcomed over 10 million foreign tourists in

skilled employees indicator (17th).

6th in Europe. The Russian Federation ranks

2013, a new record, bouncing back from a drop

45th overall. Russian Federation ranks high on

in arrivals in 2011.

8

TRAVEL AND HOSPITALITY | JUNE 2015

by TNH DESK

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NEWS

Bengal records high outbound tourist count

Y

Devesh Agarwal Chairman, Eastern Region of India, TAAI

“

“

Bengal tourists often venture out into exotic, far-flung destinations in quest of some unforgettable travel experiences.

People generally prefer to travel when they feel comfortable and have high disposable income.

evergreen hill resorts like Darjeeling, Mussoorie,

shot up by 30 per cent in the current year. Out-

Dehradun, green Dooars and the pilgrim point of

bound domestic travel among Bengal tourists has also gone up by 15 per cent.”

“

v B SWAATI CHAUDHURY

Anil Punjabi Chairman, Eastern Region of India. TAFI

“

With the foreign exchange control prevailing across the globe and the optimistic Modi government in the Centre, middle-class family leisure tourists from Bengal are making an all-out effort to jet off to longhaul outbound destinations in order to gain lifetime travel experiences.

Summer’s here and once again the holiday

Vaishno Devi featuring on the tour itineraries of

season has arrived for travel-crazy residents of

Bengal tourists. Punjabi said, “The two segments

Devesh Kumar Agarwal, Chairman, Eastern

Bengal. With the Euro hitting a new low, a major

of travellers going on summer tours are family

Region of India, TAAI, noted, “Family travel has

chunk of outbound travellers from Bengal are

tourists along with school-goers and VFR. We are

become highly popular and outbound travellers

packing for their trips to European destinations.

expecting a robust growth in outbound global

are taking breaks to Turkey, France and Switzer-

The outbound travel industry in Bengal is abuzz

travel by 15 per cent and the growth in domestic

land. People generally prefer to travel when they

with exotic tour itineraries for both domestic and

travel will be around 12 to 15 per cent this year.”

feel comfortable and have high disposable in-

global destinations and the scenario looks quite

The conventional hill-stations like Ooty, Ko-

come. These days, Senior Citizens with strong

bright. Anil Punjabi, Chairman, Eastern Region of

daikanal, Dharamshala and Dalhousie are ruling

spending power enjoy going on global tours. The

India, TAFI informed, “Summer travel has picked

the roost for summer tourists from Bengal. San-

Indian hill resorts like Srinagar, Kulu and Manali

up from the month of April onwards. Since Bengal

jeev Mehra, Honorary Secretary, SKAL Interna-

continue to attract summer tourists.” Agarwal also

tourists are intrepid travellers, they often venture

tional

“Today,

avered that MICE travel occurs during off tourist

out into exotic, far-flung destinations in quest of

flood-ravaged Srinagar still appears enchanting

season. According to Indrajit Sarkar, MD, Voy-

some unforgettable travel experiences. Mihin

for summer tourists. The hill resorts of Gangtok

agers Club Tours Private Limited, “The summer

Lanka Airways is all set to kick-start flight services

and other destinations in Sikkim are quite popular

travel season in Bengal generally takes off from

in Kolkata sometime on June 17 and travel buffs

for summer tourists. Darjeeling is teeming with

April-end to mid-June. The topmost travel desti-

are eager to know about new destinations like Sri

tourists and travellers are looking out for new hill

nations are Europe, Scandinavia and China. Out-

Lanka, Maldives and Mauritius. The long-haul

resorts that are less crowded. Outbound tourists

bound travellers are preferring to tour Western

Kolkata

127

explained,

destinations like Europe have figured high among

from Bengal are selecting Dubai, Singapore,

and Central Europe along with Scandinavian

outbound Bengal tourists.” Apart from Far East,

Bangkok, Hong Kong with Macau as their sum-

countries and Russia. These tourists belong to

Hong Kong and Singapore, European destina-

mer getaways. We are getting a fair number of

middle-income group and either hail from urban

tions along with Canada and the United States

MICE tourists intending to travel to Bali. With the

or rural Bengal. There are high-end tourists plan-

are in demand for summer tourists of Bengal.

plummeting of Euros from 86 per cent to 66 per

ning out their trips to Latin American countries in-

cent, global travel among Indian travellers has

cluding Brazil, Argentina and Peru. ”

Domestic travel is also going great guns with

10

TRAVEL AND HOSPITALITY | JUNE 2015

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TRADE

Thomas Cook India launches Simply & Just for You Series for today’s impatient, value conscious Indian travellers Easy to plan, Easy to book, Easy on the wallet Online bookings via thomascook.in Thomas Cook (India) Ltd makes international

Just For You Series are incredibly easy to plan

button”- says Shibani Phadkar, Sr VP & Head -

holiday planning and booking easy this travel

and book online- via thomascook.in. Truly a

Leisure Travel (Outbound) Products & Opera-

season with their ‘Simply & Just for you Series’

great value proposition at merely the click of a

tions, Thomas Cook (India) Ltd.

by T NH DESK

focussed on India’s impatient, value seeker netizens.

Thomas Cook India promises to make planning and booking holidays hassle free for travellers, by offering readymade air inclusive international holidays bookable online via thomascook.in. Right from air travel, transfers, accommodation and sightseeing, Thomas Cook India’s latest launch, the Simply & Just for You Series will manage a holiday goer’s checklist and ensure a convenient hassle free trip.

Both the Simply Series and Just For You Series are based on unbeatable pricing courtesy Thomas Cook’s volumes and bulk buying clout, thus passing on great value deals and savings to Indian travellers. While the Simply Series is designed for individual travellers, Thomas Cook’s Just For You Series is aimed at India’s group travellers with the added comfort and reassurance of a Thomas Cook Tour Manager.

Just for You includes destinations such as Malaysia, USA, Egypt, South Africa, New Zealand & Turkey at a starting price of INR 30,900* Simply Series includes packages to destinations such as Malaysia, Thailand, Singapore, Mauritius, Dubai & Turkey at a starting price of INR 29,000* *per person on twin share basis “Technology is changing the dynamics of travel and for today’s impatient value seekers; our Simply &

TRAVEL AND HOSPITALITY | JUNE 2015

11

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EVENT

GET-INDIA, Make it large!

There is no debating the fact that India is one of the most endowed countries from tourism point of view. However, India tourism continues to scratch at the surface when it comes to reaping tourism windfall for the country’s economy. Its share of international arrival is an abysmal 0.63 per cent, or just about 7.5 million annually. Neighbouring Thailand gets about 25 million tourist a year! Even city-states like Singapore and Hong Kong are way ahead in annual visitation.

Despite the euphoria surrounding the massive and unprecedented political endorsement that country’s tourism sector has attracted in the last one year and initiatives to ease travel to India by addressing Visa related issues, in summation India tourism grew by 0.5 percent in April 2015 over the same month last year, and by 2.7 per cent in the first four months this year over the corresponding period in 2014.

There is absolutely no comfort.

So why is India selling less? This reminds me of one of my interactions with Creative Travel’s Joint Managing Director, Rohit Kohli a couple of years ago. According to Kohli, “India sells less internationally because fewer people are selling it.” Some of Kohli’s other qualifications are, he is Vice President of IATO and will be the first Indian as well as an Asian to assume the post of President of the Chicago, USA based prestigious Society for Incentive Travel Excellence (SITE). And therefore this observation counts.

Suman Billa, Joint Secretary, Ministry of

Tourism Minister Mahesh Sharma welcoming prime minister Narendra Modi at GET-INDIA

Tourism, Government of India, while speaking at a panel discussion at an industry event a few months ago had pointed that there are many areas where the public sector works better; and there are some sectors where private sector works better. “Tourism is one area where only the PPP can work. It is the private sector which needs to take the lead,” he had stressed.

The Global Services Exhibition (GES) under the aegis of Ministry of Commerce, Government of India, was a great initiative.

And equally, or even more, laudable was the decision to handover tourism part of GES, GET-INDIA, to FAITH, an industry federation representing the entire travel, tourism and hospitality sector. The first GET-INDIA was a wonderful example of what PPP can do in creating a much needed world-class pan-India destination showcase platform.

The recently concluded first edition of

Exhibiter speak Quality buyers shopping This is a pretty well organised first attempt to get the buyers and the exhibitors to come in. For exhibitors like us, Indana Palace Jodhpur, which is absolutely a new brand, we think it was a very good platform and we could showcase our brand. We have lot of buyers coming in who have shown lot of interest just what I would have wanted, from South America, Jordan, Australia to the US and the European countries. We did about 15 appointments each day, meeting about 45 international buyers in all.

Unlike GITB where the buyers and the exhibitors can choose their appointments and pre-schedule it by going through the (buyers) data, GET-INDIA organised the appointments after knowing what each one is interested in? What are their markets? I must say they did a pretty good job of it.

Meera Pahwa, VP– Marketing & Sales, Indana Palace Jodhpur

12

TRAVEL AND HOSPITALITY | JUNE 2015

GET-INDIA had its share of challenges. GETINDIA Chairman and Vice Chairman of FAITH, Sarab Jit Singh, while thanking the buyers at the farewell dinner for taking time out and attending the show at a very short notice also acknowledged that there were challenges that everybody from buyers and suppliers to the organising team faced at the inaugural edition of the event. “There were lot of things that went wrong but the commitment was 100 per cent,” he had said at the farewell dinner.

What however was also an undisputed fact was that that the show, despite its organisational challenges, was a massive success. And this was the underlying message that came from every single buyers and suppliers that I spoke to. While they minced no words in pointing that the show can certainly improve, they nevertheless acknowledged that it was the much needed platform that needs to grow from here.

Buyers’ speak Good show Isac’s overall experience from business point of view was good. “It was good. Because it was the first time, maybe it was not so well organised. I am sure in the next edition, it will be better. But it was a good impression. I have seen a lot of DMCs and hotels which is very helpful to me and my business. It’s been a good experience,” she said.

However, she pointed that the show needed to be better organised. She also suggested that for future events it would be better idea to take the buyer for city-tour. “Being here we did not have time to see the city. If you are in Delhi, you have to see the city,” Issac pointed. She also pointed at the need to improve the buyer-seller-organiser communication to improve the overall experience and need to adhere to timeline.

Cristina Isac, Product Manager, Oceania Travel, Romania

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EVENT

What was most impressive about the first edition of GET-INDIA was that it was organised in record time, a lead time of just about three months!

Notwithstanding the fact that there were some organisational issues and no business could be conducted in the second half of dayone, the first edition was a massive success to say the least. GET-INDIA definitely is a work in progress. However, for any annual exhibition, the organisers have a year in hand to plan the event. Whereas in the first edition of GETINDIA, FAITH managed a tremendous showcase of India tourism, ably supported by Commerce and Tourism ministries, bringing together about 92 suppliers from all over the country and over 160 international buyers from about 50 countries spanning six continents, in just about three months with both suppliers and buyers rooting for more!

“We had our share of challenges on dayone yesterday but it is very heartening to see such broad smiles on our exhibitors’ face today. GET-INDIA has gotten off to a great beginning which is a manifestation of the new found enthusiasm and energy that has rubbed the entire country in the last one year. We are confident that the event will lead to massive revenue through the travel deals that our exhibitors are negotiating at the event. We look

Tourism Secretary Lalit Panwar with Sarab Jit Singh and Arun Srivastava of IRCTC

forward to even bigger and better and more vibrant shows in future editions,” GET-INDIA chairman had said on day-two.

About 92 Indian companies exhibited through 125 stalls, including prominent names like Taj Hotels, Oberoi Group, ITC Hotels, India Tourism Development Corporation, Starwood Hotels & Resorts, The Park Hotels, Somatheeram, IRCTC, FAITH Chairman Nakul Anand & Sarab Jit Singh Chairman GET-INDIA taking the Deccan Odyssey and several minister on a walkabout prominent DMCs amongst them. exhibitors is too small a number. And thereWhat was also very heartening to note fore, for the show to grow, various ministries was the tremendous faith put in the very first like Ministry of Commerce and especially Minedition of the show by a massive 11 Indian istry of Tourism needs to be bold enough to states that included Madhya Pradesh, Karsupport the event in a way not done ever benataka, Punjab, Maharashtra, Kerala, Hifore. And therefore, paving way for not just 160 machal Pradesh, Gujarat, Jammu & Kashmir, but many more hundreds of buyers to be inRajasthan, West Bengal, Tamil Nadu and Mavited to shop for the diverse and most eclectic nipur also participated at the three-day exhibitourism fare that India is. tion.

Hasn’t the tourism targets being revised The above questions remains only partly enough for the government to say for once answered, i.e., Why is India selling less? The that this time we will achieve it, i.e., once again first time buyers I spoke to were stunned to the now revised target of one per cent share of see the impressive product portfolio of India international tourism by 2020 instead of 2017 tourism, and are keen to develop India proas set earlier. gramme for their clients when they get back.

Time will tell if this tremendous show Others saw equally tremendous opportunity to grows to develop into India’s flagship show grow their portfolio of Indian tourism products. which is representative of every sector and So there obviously will be more points of sale. every corner of the country. Or it becomes a However, for a country like India 160 buyers victim of the country’s deeply divided private are anything but enough. sector that often seems equally adept at makIt would be wise to pay attention to feeding holes in the hull. But not when the governback shared by the buyers as well as exment wholeheartedly chooses to throw its hibitors. That is, in essence, make the show weight behind such a much-needed platform large. More buyers being introduced to Indian like GET-INDIA. tourism products will translate into more points Faith! of sales internationally. At the same time 92

Start early, allow buyers also meetings they want to do

GET-INDIA is a good idea, execute it well

“I am very happy to be here. In order to sell something, you need to know it. I am going to now think how to promote India in the near future,” Ortis said.

The Italian suggested that probably a better way to do the meetings is to also allow the buyers to meet whom they want to do business with. “I can not necessarily do business with everybody I meet,” he reasons. He also batted for platform like ‘open discussion’ for buyers at the end of a business day.

He also stressed the need to start the work on mart early so that right kind of appointment can be fixed in time. Ortis says that he wanted to meet the luxury tourist train Deccan Odyssey but by the time he was done with his scheduled meetings they were gone.

We are always selling the Golden Triangle, and maybe Khajuraho and Varanasi and then we fly them out to Nepal and other places instead of staying in India.

So we need to know a lot about India.

The whole of India has too much to offer and we don’t really know. So it (GET-INDIA) is a good idea.

Francisca is extending her stay in India by a month and half to visit places like Ladakh, Sikkim, Assam in order to know India better. She rued that such familiarisation tour needed to be arranged.

She says that in terms of the organisation, GET-INDIA has to do an effort. The show had problems from the beginning till the end, especially in terms of communication. I didn’t have my ticket until the very last day and so on.

Cesare Maria Ortis, CEO, Agriscambi Tour Operator, Italy

Francisca Tironi V., Travel Designer, Mandala Viajes, Chile

TRAVEL AND HOSPITALITY | JUNE 2015

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AVIATION

Dragonair steps up flight frequency in Kolkata-Hong Kong route Depending upon the demand of corporate and leisure flyers in Kolkata to travel to Hong Kong, the airline has introduced low-cost fares for a selected period.

Wedding above the clouds on Turkish Airlines flight Two people who’d fallen in love after meeting on a Turkish Airlines flight returned, exactly one year later, to take their romance to another level.

Finally, on 6th May 2015, a delightfully different wedding took place.

With the heralding of the peak tourist season, here’s some When a beautiful Serbian actress, Vjeramujović and Stefan Preis, an es-

exciting news to cheer up. Dragonair, the full-service, global air-

teemed doctor from Germany boarded the same Turkish Airlines flight in May

line player has kicked-off its six weekly non-stop departures

2014, little did they know they’d be returning to the same spot for their wedding.

from Kolkata to Hong Kong from May 12 onwards. The airline

Having been seated next to each other on the TK 342 flight from Istanbul to

has also slashed its fare in economy class for flyers taking the

Ulan Bator in Mongolia, the couple began chatting. It was kismet. They dis-

Kolkata-Hong Kong route on every Wednesdays and the offer

covered shared values, thoughts and opinions, despite not only their different

is valid till July, this year.

backgrounds but also their separate reasons for taking this trip. Before long,

According to Charlie Stewart Cox, General Manager, South

they were struck by Cupid’s arrow, and a year later, on 6th May 2015, they be-

Asia, Middle East and Africa, Dragonair, “Kolkata is the financial

came husband and wife aboard the Turkish Airlines Belgrade-Istanbul flight

and business hub of the eastern zone. It would be convenient

on the same seats 5B and 5C, to be exact.

for business and leisure travellers to travel from Kolkata to Hong

Surrounded by their friends and family, the couple tied the knot in a beautiful

Kong. Kolkata is the second passenger destination for our air-

ceremony overseen by Turkish Airlines, who supplied food, candlelight, rose

line player in India. Travel flexibility and connectivity are the

petals, and a delicious wedding cake.

highpoints of our airline. Increasing the flight frequency offers

If ever there was proof that Turkish Airlines exceeds expectations, this is

great convenience and choice to travellers. Hong Kong as a

surely it! Being the first airline in the world in terms of the number of countries

destination can be explored in the last minute. We do have con-

reached, it is committed to bridging nations, cultures, businesses and, most

necting flights from Hong Kong to China, Japan, North America

importantly, people.

and Australia.”

by TNH DESK

The airline operates 14 weekly flights from New Delhi to

Cathay Pacific & Dragonair offer free cash discount coupons for HKIA

Hong Kong and 10 weekly flights from Mumbai to Hong Kong.

Rajesh Menon, Regional Sales Manager and Marketing Manager, South Asia, Dragonair informed, “We have come up with a special two-way fare in the economy class from Kolkata to

Cathay Pacific Airways and Dragonair are offering free cash discount coupons for

Hong Kong costing Rs 25, 054. Nearly 57 per cent of flyers

passengers travelling from Chennai, Hyderabad, Bengaluru and Kolkata to shop or

travel from Kolkata to Hong Kong while 43 per cent travel be-

dine at Hong Kong International Airport (HKIA).

yond Hong Kong. We have the highest number of flyers from

Passengers can collect the discount coupons while checking-in for their flights de-

New Delhi and Mumbai going to Hong Kong. Our airline flies

parting India. These coupons can be used at various shops and restaurants in the

out to 23 cities in Mainland China and over the last five years,

Hong Kong International Airport while travelling to Hong Kong or transiting the city.

our airline has been rated as the best in China.” The airline has

This offer is valid for travel May 11 onwards exclusively for passengers travelling on

150 seats in the economy class and 8 seats in the business

Cathay Pacific Airways and Dragonair from India to Hong Kong.

class in the Kolkata-Hong Kong sector.

Cathay Pacific and Dragonair together offer excellent connectivity to over 189 des-

The airline touches down other Indian metros like Chennai,

tinations in 51 countries that include destinations in Mainland China, North America,

Hyderabad and Bengaluru. Around 85 per cent fliers are from

Asia, Australia and New Zealand through their hub in Hong Kong.

Bengal while 15 per are from North-eastern region in Kolkata-

by TNH DESK

Hong Kong sector.

14

TRAVEL AND HOSPITALITY | JUNE 2015

by TNH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 15

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 16

AVIATION

Jet Airways and Air Seychelles unveil codeshare partnership Jet Airways and Air Seychelles, the national airline of the Republic of Seychelles, recently unveiled a codeshare partnership that offers travellers enhanced connections on their respective networks.

Mauritius opens up with unlimited hospitality and adventure Air Mauritius offers world-class personalized service with special facilities for golfers.

The agreement heralds an era of closer co-

code on Jet Airways’ domestic services from

operation between the two airlines which, in

Mumbai to Ahmedabad, Jaipur, Kochi, and

subsequent months, will include reciprocal

Thiruvananthapuram, and also on Jet Air-

Best known as the national airline of Mau-

ways’ international services between Abu

ritius with outstanding hospitality is Air Mau-

Dhabi and Mumbai.

ritius that flies out to 20 destinations in Asia,

frequent flyer programmes, cargo handling,

Cramer Ball, CEO, Jet Airways said: “We

Europe, Africa and Australia. It took shape

are pleased to sign this codeshare agree-

way back in 1967 and has hybrid offices in

ment with Air Seychelles, which reflects our

New Delhi, Mumbai, Jaipur, Jalandhar, Chen-

growing ambitions in the region. “The agree-

nai, Bengaluru and Kolkata.

ment makes Seychelles more accessible to

The specific airline figures as the top 10

our guests, and opens up other key destina-

most improved global airline player as put

tions and multiple travel options that we con-

forth by Skytrax and has been the winner of

stantly endeavour to offer our guests.

the Indian Ocean leading airline. The airline

and expansion of codeshare arrangements.

“The Seychelles archipelago, with its 115

runs eight weekly flights from India. Gagan

Jet Airways will place its “9W” code on Air

scenic islands, has great appeal to business

Sharma, Sales and Marketing Manager,

Seychelles’ four per week flights between

and leisure travellers and we are committed

North, East India and Nepal informed, “We

Mumbai and Mahé as well as the carrier’s

to working with Air Seychelles and the Sey-

intend to reinforce our network in India. We

flights to Abu Dhabi and Johannesburg.

chelles tourism industry to continue develop-

have three weekly flights from Mumbai, two

ing air connectivity”.

weekly flights from New Delhi and one each

In turn, Air Seychelles will place its “HM”

by T NH DESK

from Chennai and Bengaluru. We would be soon introducing two more weekly flights from Mumbai. Our airline player flaunts

Qatar Airways calls for continued open skies Group Chief Executive for Qatar Airways Akbar Al Baker Holds Press Conference in Washington D.C.

unique hospitality from the time the flier purchases his tickets. It provides the fastest connection to Mauritius from India. Our business class is equipped with lie flat service.”

Sharma was speaking at a promotional cam-

Addressing a landmark press conference in

paign hosted by Mauritius Tourism Promotion

Washington D.C. recently, Akbar Al Baker,

Authority (MTPA) along with Air Mauritius in

Group Chief Executive for Qatar Airways

Kolkata on April 24.

added the airline’s voice to the ongoing US

The airline player has rolled out its helicop-

Open Skies debate. During his visit, Mr. Al

ter services in Mauritius for tourists. Sharma

Baker also met with government officials and

added, “Our airline player has a strategy with

prepared for upcoming US launches to Los

Air France, Air India and Emirates Airways

Angeles, Boston, and Atlanta.

where in we provide sound connectivity and

Al Baker refuted the “baseless” claims of

fares to flyers. There is another facility on

the “Big Three” US airlines (American, Delta

offer through website in which an economy

& United), calling them “a transparent attempt

class flyer can bid for business class by pay-

to block new competition and limit consumer choice”.

“US Open Skies Agreements are about offering choice – the ability to fly with the airline you prefer, to regions which are under-served

16

TRAVEL AND HOSPITALITY | JUNE 2015

ing the surcharge. We also have special ofby US carriers,” said Mr. Al Baker. “The Big

fers for golfers and they can take their golf kit

Three want to restrict choice. World travelers

free of cost to Mauritius.”

would suffer if they succeed.”

by T NH DESK

by TNH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 17

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 18

AVIATION

Singapore Airlines unveils new Premium Economy Class experience Singapore Airlines has unveiled its new Premium Economy Class seats and the in-flight offerings that customers will enjoy when the new cabin class enters service in August.

Following a two-year development programme

Vice President Commercial, Mak Swee Wah.

and an investment of about US$80 million, the

“The new cabin product is the culmination of

new seats were displayed for the first time today

two years of work, which included extensive re-

at a media launch in Singapore. Launch events

search and focus group studies involving cus-

are also taking place to display the new product

tomers and our design partners. Our Premium

to travel agents and corporate clients.

Economy Class will provide customers more

Premium Economy Class will welcome cus-

comfort and in-flight amenities. Complemented

tomers with a contemporary and stylish design.

by the exceptional service that Singapore Air-

Each seat has a width of either 18.5 or 19.5

lines is so well known for, the new cabin class

inches, depending on aircraft type, with an 8-inch

will be ‘a great new way to fly’.”

recline and a seat pitch of 38 inches. Together

Premium Economy Class will provide an ex-

with active noise-cancelling headphones and a

tensive range of food and beverage offerings,

sleek 13.3-inch full HD monitorwhich is the

which includes the Premium Economy Book the

largest in its class,customers can look forward to

Cook service, enabling advance ordering of a

an enhanced in-flight entertainment experience.

selection of main courses.

Other features include a full leather finishing,

Priority check-in and baggage handling, with

calf-rest and foot-bar for every seat, individual in-

a generous baggage allowance of 35kg, will be

seat power supply, two USB ports, personal in-

offered to customers. Members of the KrisFlyer

seat reading light, cocktail table, and more

frequent-flyer programme will also receive 10%

commercial service on 9 August 2015 to Sydney,

stowage space for personal items.

more miles when they fly in Premium Economy

before being introduced to other destinations

Class.

such as Beijing, Delhi, Hong Kong, Frankfurt,

“Many of our customers have been asking for a Premium Economy offering and we are confi-

Premium Economy Class will be progressively

dent that what we are delivering will exceed their

introduced on 19 Airbus A380s, 19Boeing 777-

expectations,” said Singapore Airlines Executive

300ERs and the first 20 Airbus A350s.It will enter

London, Mumbai, New York, Shanghai, Tokyo and Zurich.

by TNH DESK

Kempegowda International Airport, Bengaluru selects SITA for passenger processing SITA's self-service kiosks with bag tag printing to ease the journey for passengers at India's Kempegowda International Airport, Bengaluru South India’s busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves

ation technology to enhance the overall passenger experience.

India’s “Silicon Valley” tech hub, will use passenger

“We chose SITA because we wanted a single

processing technology from air transport IT spe-

supplier that could provide a complete passenger

cialist, SITA, to help manage its more than 15 mil-

processing platform and baggage reconciliation

lion

seven-year,

system, support both systems, and also help us

multi-million dollar contract includes SITA’s Airport-

annual

passengers.

The

implement the new CUSS platform with both Bag

Connect Open passenger processing platform, the

Tag and Boarding Pass options. SITA has a proven

latest self-service check-in kiosks and SITA’s bag-

track record in delivering innovative solutions to air-

gage reconciliation service, BagManager.

ports globally as well as in India by virtue of their

Hari Marar, President, Airport Operations, Bangalore International Airport Limited (BIAL), said:

strong relationships with the airlines. And that

passes and also tag their own bags, will run on the

makes them a trusted partner of choice for us.”

SITA AirportConnect Open platform. All 31 airlines

“Kempegowda Airport, being the gateway to a city

In total, 180 common-use workstations and 30

which is one of the Top Technology Innovation

new common-use self-service (CUSS) kiosks,

hubs in the world, continues to adopt next gener-

which allow passengers to print their own boarding

18

TRAVEL AND HOSPITALITY | JUNE 2015

using the airport can access their respective IT applications in real-time on shared equipment.

by TNH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 19

AVIATION

Vistara adds Lucknow to its route network The airline offers daily return flights from Delhi.

Vistara’s inaugural flight from New Delhi to Lucknow took off from Terminal 3 of the Indira Gandhi International Airport on May 18, 2015 at 12 noon. Lucknow marks the addition of the ninth destination to Vistara’s growing route network which today offers 239 weekly frequencies across metros and non-metros –Delhi, Lucknow, Pune, Mumbai, Ahmedabad, Goa, Hyderabad, Guwahati andBagdogra and will soon commence services to Bangalore. While there will be one daily flight on the Delhi-Lucknow-Delhi route to begin with, Vistara will increase the frequency to double daily flights from June 16, 2015. This latest addition to the network is aligned to Vistara’ssteady and measured expansion plan in India.

PheeTeikYeoh, CEO, Vistara said, “We are steadilyexpanding

Singapore Airlines and Singapore Tourism Board launch special packages for Singapore’s Golden Jubilee celebrations Announce special fares and complimentary experiences for Indian travelers visiting Singapore.

our pan India footprint, and the addition of Lucknow to our network seemed the most logical way to grow. The historical and

Singapore completes 50 years as a nation on 9th August 2015. To commem-

culturally rich city of Lucknow has emerged as a leading com-

orate its 50th year of diplomatic relations with India, Singapore Airlines has an-

mercial hub in the state of Uttar Pradesh while also offering a

nounced special fares to Singapore along with complimentary experiences for

huge potential for tourism.In fact to mark our foray into this

Indian travelers extended by Singapore Tourism Board.

citywe are also looking forward to adding a flavor of the Awadhi

Customers can avail of all-inclusive, return fares to Singapore starting from

cuisine to our menu on-board. We are optimistic about the op-

INR 22,000 per person. This fare is available on sale from 05 May – 05 June

portunities that this destination will offer for corporate and

2015 for travel between 01 June and 10 August 2015. As part of Singapore’s

leisure travel to our customers.”

50th anniversary celebrations; passengers booked on this special fare with

In less than four months since it launched operations, Vistara

travel dates between 01 and 30 June 2015 will enjoy one of three 3 unique ex-

has flown more than 2,00,000 happy customers and month on

periences on a complimentary basis. Along with admission to 8 tourist attrac-

month rendered a fantastic on-time performance with a record

tions, the experiences include – one day pass to Universal Studios Singapore,

OTP of 90% in January, 98% in February, 96% in March and

Singapore Flyer Moet & Chandon Champagne Flight or executive lunch set at

97% in April, consistently the highest in the industry. Introducing

Punjab Grill restaurant, Marina Bay Sands. Entry passes and vouchers for the

pioneering customer-centric innovations like the Premium

chosen experience (worth INR 4,500 approximately) to can be collected at the

Economy class which offers a lot more for just a little extra,

airport check-in desks, at all Singapore Airlines and SilkAir online Indian cities.

value-based points accrual in Frequent Flyer Program, an in-

Furthermore, travellers can connect onwards on Singapore Airlines to other

novative food philosophy and a contemporary andinnovativein-

Southeast Asian destinations (Hong Kong, Indonesia, Malaysia, Philippines,

flight entertainment which Vistara launched with BAE Systems,

Thailand, Vietnam) at return fares starting from INR 28,000 for a minimum of

the airline is on its way to become a preferred airlinefor travelers

two passengers traveling together. The fares and offers are subject to applicable

in India. Starting this month,Vistara’sBusiness class customers

terms and conditions. Please refer to the below links for further details:

are given Samsung Galaxy tablets preloaded with specially se-

From 9 August 2015, customers travelling on select flights from Singapore to

lected audio video content and bythe end of the year, all cus-

Sydney will be the first to experience the Premium Economy Class which will

tomers across cabins will be able to access audio video content

subsequently be made available to other destinations served by the Airline’s

streamed to their PEDs through inflight wireless streaming. In

Airbus A380s and Boeing 777-300ERs, in addition to the future fleet of Airbus

the coming months customers can expect a wider choice of

A350s. Premium Economy Class will be progressively introduced to other sec-

destinations, more frequencies and exciting new offerings

tors, including Beijing, Delhi, Hong Kong, Frankfurt, London, Mumbai, New York,

added to Vistara’sproduct and services portfolio including a

Shanghai, Tokyo and Zurich in the latter part of 2015 and early 2016. Customers

lounge, that is being thoughtfully curated keeping customers in

may visit

mind, at Delhi Airport by August 2015.

www.singaporeair.com for the most updated flight schedules and fare details for the new cabin class.

TRAVEL AND HOSPITALITY | JUNE 2015

19

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 20

DESTINATION-CHINA

Folk festival in Jiangsu

Nanjing a Window of Real China

N

Shopping Center, Nanjing

anjing is the capital city of Jiangsu

Province in eastern China. Simplified as “Ning”, it has another name Jinling.

It is situated in the lower reaches of

the Yangtze River, at 32°03’N and 118°47’E. It borders with the Yangtze River Delta to the east and the hilly areas of South Anhui to the west, adjacent to the water network of Taihu Lake in the south and the Jianghuai Plain in the north. With

A Restaurant in Nanjing

Nanjing Bridge 4

the “golden waterway” Yangtze River flowing through the city, it is 380 km from the Yangtze

In this city, the ancient Qinhuai River of Nan-

beauty, Fuzimiao (Confucius Temple) could

River’s estuary to the sea, and about 300km to

jing is curved and extended like a jade belt and

provide the tourists with the experience of

Shanghai, China’s largest city

Xuanwu Lake and Mochou Lake are situated

prosperity of the marketplace in Ming and Qing

The total area of Nanjing is 6598 square km;

on both sides. The winding Zhongshan Moun-

dynasties centuries ago. Standing in the city of

4728 square km out of this is urban area. The

tain and Qixia Mountain have continued their

thick barriers and watching the crafty-designed

total population of the city is over 10 million. It is

guard

Zhonghua Gate with magnificent momentum,

in the monsoon climate area of north subtropical

years.There is lots to excite tourists here. The

zone, with clearly-divided four seasons. Its annual

Dr. Sun Yat-Sen’s Mausoleum located in the

Nowadays, local life in Nanjing is much

average temperature is 16 °C and the annual av-

city could inspire the spirit of fearlessness in

slower and more relaxed than in Beijing or

erage precipitation 1034 mm.

tourists. With academic flavor of antique

Shanghai. It is common to see senior citizens

like

dragons

for

thousands

of

one can even hear the neigh of war horses.

playing chess in the sun or enjoying a radio show next to a busy thoroughfare. Local citizens are chatty and friendly, though most can speak only Chinese. English is better understood in high-end hotels and restaurants or in international hostels. Now, more and more Indians are coming to this city for business, education or other purposes.

With a history of over 2,500 years as a city and nearly a history of 500 years as a capital, it is one of the 4 major ancient capitals in China. In 2014 it was the host city of the 2nd Summer Youth Olympic Games. Indeed, NanQinhuai River, Nanjing

jing is a window for foreign visitors to get a glimpse of the real China.

20

TRAVEL AND HOSPITALITY | JUNE 2015

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:40 pm page 21

DESTINATION-CHINA

Huaiyang Cuisine

Huaiyang Cuisine Restaurant, Nanjing

Huaiyang Cuisine, One of China's Top Four Major Styles of Cooking

Nanjing Salted Duck

Cuisine,

also

Top 8 dishes of Huaiyang Cuisine

Nanjing Snack

called

sary of the founding of the People's Republic of

Typical cooking methods of Huaigyang cuisine

Jiangsu cuisine, is one of China’s

China and President Jiang Zeming's entertain-

include stewing, braising, steaming, quick-fry-

top four cooking styles and enjoys

ment of U.S. President George W. Bush in 2002.

ing, stir-frying, and wine sauce pickling.

H

uaiyang

Huaiyang Cuisine

Features

Representative dishes

abroad. It originates from the dishes and cook-

a great reputation at home and

Known as "a land of fish and rice" in China,

The famous dishes of Huaiyang cuisine in-

ing styles of Hua'an, Yangzhou, and Zhenjiang,

Jiangsu Province highlights a grand variety of

clude Braised Giant Meatball, Stewed Crab

the cites surrounding the lower reaches of the

food ingredients, and the typical raw materials

with Clear Soup, Long-boiled and Dry-shred-

Yangtze River.

are fresh and live aquatic products. Other cook-

ded Meat, Crystal Meat, and Sour Vegetable

History and current status

ing ingredients are often carefully selected tea

Fish Pot.

Traditional Huaiyang cuisine came into being

leaves, bamboo shoots, mushrooms, and

in Ming and Qing Dynasties, and was particu-

pears.

Huaiyang cuisine also includes several snacks and breakfast choices such as Crab

larly popular in the Qing Dynasty. Nowadays,

The flavor of Huaiyang cuisine is light, fresh

Soup Dumplings, Thousand Layer Cake,

Huaiyang cuisine has become a symbol of Chi-

and sweet and its presentation is delicately el-

Steamed Dumplings, Tofu Noodles, and Wild

nese food culture and plays a key role in ban-

egant. It highlights the freshness, exquisite

Vegetable Steamed Buns.

quets for big events such as the first grand

workmanship, elegant shape, and rich cultural

For the vegetarian and non-vegetarian trav-

banquet for the ceremony of the founding of the

traits. Traditional Huaiyang cuisine features del-

elers from India, there will be always some de-

People's Republic of China in 1949, the grand

icate carving techniques, of which the melon

lightful dishes of Huaiyang Cuisine to choose

banquet for the celebration of the 50th anniver-

carving technique is especially well known.

from.

TRAVEL AND HOSPITALITY | JUNE 2015

21

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 22

GOVERNMENT

New schemes for development of tourism in the country The MoT has launched two new schemes in the last financial year: Swadesh Darshan for Integrated Development of Tourist Circuits around Specific Themes, and National Mission on Pilgrimage Rejuvenation and Spiritual Augmentation Drive (PRASAD) to beautify and improve the amenities and infrastructure at pilgrimage centres of all faiths.

Under Swadesh Darshan, the five circuits have been identified for development: North East Circuit, Buddhist Circuit, Himalayan Circuit, Coastal Circuit & Krishna Circuit. Under PRASAD, initially twelve cities have been identified namely Ajmer, Amritsar, Amravati, Dwarka, Gaya, Kedarnath, Kamakhaya, Kanchipuram, Mathura, Puri, Varanasi and Velankanni.

A budget provision of Rs.600.00 crore and Rs.100.00 crore is available for Swadesh Darshan & PRASAD respectively for the year 2015-16.

The details of projects sanctioned under these new schemes are given below:

This info was given by the Tourism Minister in Rajya Sabha during its recent session.

Tourism contributes around 7% in India’s GDP

PHTPB registers high domestic tourist footfall PHTPB has drawn up a cost effective marketing strategy to reach out to all segments of domestic tourists and has chosen Patiala and Roopnagar as its new, potential tourist destinations.

As per the Report of the ‘Working Group on Tourism’

For discerning, new-age tourists,

of Tourism, Punjab and Additional Chief

for the 12th Plan Five Year Plan (2012-17) set up by the

there’s no greater joy than to get im-

Executive Officer, PHTPB explained,

Planning Commission, for a projected annual growth of

mersed in heritage landmarks and cul-

“Business-to-business meet has been an

12% in Foreign Tourist Arrivals, the requirement of addi-

tural hotspots. Punjab Tourism and

integral part of our tourism promotion

tional hotel rooms under classified category in 2016 over

Heritage Promotion Board (PTHPB) has

board and it’s been past one year that our

2010 is estimated to be 1,90,108 hotel rooms.

hit upon a novel initiative to highlight the

focus has been to plan and execute a

As per the second Tourism Satellite Account of India

heritage grandeur of Patiala and the

cost-effective marketing plan that has de-

(TSA) 2009-10 and subsequent estimation, the contribu-

Harappan culture of Roopnagar that

veloped innovative ideas to boost tourism

tion of tourism to total Gross Domestic Product (GDP)

traces its origin to the era of 3rd millen-

in the state. We have been successful in

during the years 2011-12 and 2012-13 were 6.76% and

nium BC.

reaching out to the travel trade and our

6.88% respectively.

22

TRAVEL AND HOSPITALITY | JUNE 2015

The tourism promotion board has been

strategy was to utilize minimum resources

highly proactive in raising awareness

to give a push to the state’s tourism po-

among travel trade fraternity with an aim

tential. We have our presence in most

to target audience as a preferred option

travel conclaves and conventions to facil-

for all categories of travellers. Navjotpal

itate direct interaction with the travel in-

Singh Randhawa, Director, Department

dustry across the country.”

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 23

GOVERNMENT

MoT trains 1.94 lakh persons under HSRT The Ministry of Tourism has trained over 1.94 lakh persons upto 31/03/2015 under the programme ‘Hunar Se Rozgar Tak’ (HSRT) initiative.

The HSRT initiative is being implemented

minimum number of persons.

(HSRT) in the year 2009-10 for creation of

through expert institutions including the In-

As of now, the HSRT Initiative covers four

employable skills amongst youth. The initia-

dian Institute of Tourism and Travel Manage-

hospitality trades namely food production,

tive is fully funded by the Ministry of

ment, Institutes of Hotel Management, Food

food & beverage service, housekeeping util-

Tourism. The features common to the train-

Craft Institutes and India Tourism Develop-

ity and bakery & patisserie. Besides, there

ing programmes under the HSRT are: the

ment Corporation. The State Govern-

are programmes in place to bring up drivers,

trainees should be in the age group of 18-

ments/Union Territory Administrations have

tourist facilitators, event facilitators, tour as-

28 years; each training programme is of

also been authorised to implement the ini-

sistants, transfer assistants and office as-

short duration – 6 to 8 weeks; and no fee is

tiative through Institutes selected by them

sistants.

chargeable to the trainee.

for purpose. It is also mandatory for certain

The Ministry of Tourism launched the spe-

star-classified hotels to train a prescribed

cial initiative called Hunar Se Rozgar Tak

This information was given by the Union Tourism Minister to the Lok Sabha.

Plans to develop Jain, Sufi and Ramayana circuits in the country: Dr Mahesh Sharma The next plan of the Union Ministry of Tourism is to develop Jain, Sufi

The Minister said that the Foreign Tourist Arrivals (FTAs) in India in

and Ramayana circuits in the country in addition to the existing circuits

2014 was 7.70 million showing an increase of 10.6% over the previous

already being developed by the Ministry. This information was given by

year and the Foreign exchange earnings have also increased by 11.6%

Tourism Minister Dr. Mahesh Sharma in reply to a question in Rajya

during the same period. He said that Buddhist circuit has been allotted

Sabha today. Replying to supplementary questions, Dr Mahesh Sharma

Rs 120 crore and the work on it has started. Similarly Krishna circuit,

said that End-to –End tourism will be provided at the Buddhist circuit

which includes Mathura and Vrindavan, is also being developed and a

and GPS enabled vehicles will be run to ensure the safety of the tourists.

sum of Rs 120 crore is being allocated to it.

The Minister also informed that welcome cards are being issued to the

The Swadesh Darshan and PRASAD schemes are the main

foreign tourists with dos and don’ts written on them. The foreign tourist

schemes started by the new government, Dr Mahesh Sharma said. An

especially female tourists have been advised to take a picture of the

amount of Rs 100 crore has been allocated for the 12 religious cities

number plate of the taxi she is boarding and send it to the next destina-

selected under the PRASAD scheme and Rs 600 crore has been pro-

tion, he explained.

vided for the Swadesh Darshan scheme for the current year.

Positive Growth in FTAs & DTVs Positive growth has been registered in FTAs in India during each of the last three years, with FTAs growing by 7.70 in 214.

The number of Domestic Tourist Visits (DTVs) has also registered a

NA: Not Available. PR: Provisionally Revised

positive growth during 2011, 2012 and 2013. The details of FTAs and DTVs during 2011, 2012, 2013 and 2014 along with the growth over previous year are given below:

The above info was given by the Union Tourism Minister in the Rajya Sabha during the recently concluded budget session.

TRAVEL AND HOSPITALITY | JUNE 2015

23

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GOVERNMENT

India receives 5.40 lakh FTAs in April, 2015 FTAs in Jan-April, 2015 grow by 2.7% over FTAs in Jan-April, 2014 The key highlights regarding FTAs and FEEs from tourism during the month of April 2015 are following: Foreign Tourist Arrivals (FTAs):

Kolkata Airport (3.86%),Cochin Airport (3.76%), Hyderabad Airport

• FTAs during the Month of April 2015 were 5.40 lakh as compared to

(2.89%), Gede Rail (1.90%), Goa Airport (1.72%), Trivandrum Airport

FTAs of 5.37 lakh during the month of April 2014 and 4.51 lakh in April

(1.69%), Ahmedabad Airport (1.44%), Tiruchirapalli Airport (1.32%),

2013. There has been a growth of 0.5% in April 2015 over April 2014.

Ghojadanga Airport (1.21%) and Attari Wagha (1.15%). These top 15

• FTAs during the period January- April 2015 were 28.21 lakh with a growth of 2.7%, as compared to the FTAs of 27.47 lakh in January- April 2014.

ports account for 92.79% of total FTAs during April 2015.

Foreign Exchange Earnings (FEEs) from Tourism in India in rupee terms and in US$ terms

• The Percentage share of Foreign Tourist Arrivals (FTAs) in India during April 2015 among the top 15 source countries was highest from Bangladesh (15.66%), followed by USA (12.55%), UK (10.32%) Sri Lanka (3.99%), Malaysia (3.27%), Australia (3.14%), France (2.95%),

• FEEs during the month of April 2015 were Rs. 9,438 crore as compared to Rs. 8,645 crore in April 2014.

• The growth rate in FEEs in rupee terms during April 2015 over April 2014 was 9.2%.

Germany (2.95%), Japan (2.91%), China (2.88%), Canada (2.72%), Sin-

• FEEs from tourism in rupee terms in January- April 2015 were Rs.

gapore (1.89%) Pakistan (1.83%), Nepal (1.82%) and Russian Fed.

42,474 crore with a growth of 3.3% as compared to the FEE of Rs. 41,118

(1.75%) . These top 15 countries account for 70.63% of total FTAs during

crore during January- April 2014.

April 2015.

• The Percentage share of Foreign Tourist Arrivals (FTAs) in India during April 2015 among the top 15 ports was highest at Delhi Airport (30.35%) followed by Mumbai Airport (17.79%), Haridaspur Land check post (8.71%), Chennai Airport (8.50%), Bengaluru Airport (6.50%),

• FEEs in US$ terms during the month of April 2015 were US$ 1.505 billion as compared to FEEs of US$ 1.431 billion during the month of April 2014.

• The growth rate in FEEs in US$ terms in April 2015 over April 2014 was 5.2%.

by TNH DESK

Promotion of Wildlife Tourism in North-Eastern Region Union Ministry of Tourism has sanctioned four projects for promotion of wildlife tourism in the North-Eastern Region between year 2007 and 2014.

Development and promotion of tourist destinations and products including Wildlife Tourism and implementation of tourism projects is primarily the responsibility of the respective State Government/Union Territory (UT) Administration. However, the Ministry of Tourism provides Central Financial Assistance (CFA) to various State Governments/Union Territory Administrations for various tourism projects including ones with a focus on wildlife, subject to availability of funds, inter-se priority and adherence to the scheme guidelines.

The details of projects sanctioned by the Ministry of Tourism for infrastructure development in and around wildlife sanctuaries etc., are as under:

by TNH DESK

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TRAVEL AND HOSPITALITY | JUNE 2015

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GOVERNMENT

Art performance Shivraj Singh and Surendra Patwa

“We want to be the number one state for tourism.”- MP CM Madhya Pradesh Tourism recently organized a roadshow for the travel trade fraternity of the capital, where the Chief Minister of the state was the hon’ble chief guest.

Held at The Ashoka Hotel, New Delhi on the

ent that the state has a huge land bank for devel-

15th of May 2015, the roadshow offered glimpses

opment of tourism related infrastructure and

of the tourism diversity of Madhya Pradesh to the

amenities. Elaborating further the CM said that by

members of the capital’s travel trade fraternity.

developing tourism in the state, he wants to cre-

The roadshow showcased destinations, handi-

ate new job opportunities for the youth of the

crafts, tribal dance forms, cuisine, tourism year-

state.

Ashwani Lohani

Simhastha 2016 and investment opportunities in

On the occasion the CM also launched a ded-

2015. As part of the annual celebration, the state

the state. The event was attended by a galaxy of

icated portal for the investors that want to spend

tourism board has planned many attractive pro-

people from the trade as well as industry associ-

on the tourism sector of the state. The CM said

grammes to attract tourists to the state. It was last

ations, media and dignitaries from various walks

that the state has almost every kind of tourism

year at the Madhya Pradesh Tourism Mart in

of life.

product from a rich culture and heritage to wildlife,

Bhopal that the CM had announced that 20152016 would be observed as the tourism year.

Speaking on the occasion, the state Chief Min-

rivers, mountains etc. He proudly spoke of the

ster Shivraj Singh Chouhan said that, “After

natural beauty of MP and the warm and hos-

achieving the number one position in sectors

pitable nature of the people.

For those of you who are unaware, Simhastha or Kumbh Mela will be held at Ujjain in 2016 from

such as agriculture, our aim is to make Madhya

Surendra Patwa, Minister for Culture and

22nd of April to 21st of May where million of devo-

Pradesh the number one state for tourism in the

Tourism, MP also graced the occasion and said

tees from across the country and the world are

country.” He invited the people from the travel and

that, “With its natural beauty and rich heritage, the

expected to participate.

tourism industry to invest in the tourism sector of

state is a perfect place for film shooting, and many

Madhya Pradesh is emerging as the leading

the state. The CM emphasized that the state is

successful films have been filmed in the state”.

state of the country not only in the tourism sector

full of business potential in tourism sector and has

He added that the state will put extra focus on the

but in many other sectors as well. This get-to-

a very progressive tourism policy as well as a

promotion of film tourism in the state.

gether was a significant step in the direction of

transparent online system for those investing in

MP Tourism is observing 2015-2016 as tourism

strengthening this perception and attracting

the tourism sector. He also informed those pres-

year. The tourism year was launched on April 14,

tourists as well as tourism investment to the state.

TRAVEL AND HOSPITALITY | JUNE 2015

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GOVERNMENT

Dr. Mahesh Sharma discusses modalities of developing the Buddhist Circuit with MPs Union Minister of State for Tourism & Culture Dr. Mahesh Sharma held consultations with the Members of Parliament (MPs) from UP, Bihar and Ladakh in New Delhi to discuss modalities for developing the Buddhist Circuit.

President inaugurates Namaste Russia in Moscow During his recent visit to Russia President Pranab Mukherjee inaugurated the Namaste Russia, a festival of Indian culture, in Moscow.

The six month long festival will enthrall the Russian audience with cultural events from India. A conference of the Russian indologists and an exhibition of Indian painting and sculpture will be organized during the festival. Speaking on the occasion, the president said that it is the cultural bonds that build solid bridges of friendship and understanding between peoples and countries. Mukherjee said that the festival would reach various regions in Russia that would help people living in different regions of Russia to deepen their engagement with contemporary and classical Indian Culture. The festival is being hosted under the patron-

The meeting was attended by those MPs whose constituencies have important Buddhist sites which can be developed under the Buddhist Circuit

age of the Ministry of Culture of the Russian Federation and the Indian Council for Cultural Relations.

identified under the new Swadesh Darshan Scheme of the Union Ministry of Tourism.

Among those who participated in the meeting include Yogi Adityanath, (MP, Gorakhpur), Jagdambika Pal, (MP, Domariyaganj), Rajesh Pandey (MP, Kushi Nagar), Sharad Tripathi, (MP, Sant Kabir Nagar), Daddan Mishra (MP, Shrawasti), Vinod Kumar (MP, Kaushambi), Thupstan Chhewang (MP,Ladakh), Rama Kishore Singh (MP,Vaishali).

Addressing the MPs, Dr Mahesh Sharma said that Prime Minister Naren-

India, China sign agreement in the field of tourism

dra Modi attaches utmost importance to the development of theme based circuits in the country, and especially the Buddhist Circuit. The Minister said that the opinion of the MPs is very valuable, keeping in mind the local requirements and ground realities of these constituencies falling under the Buddhist Circuit.

Buddhist Circuit is one of the five circuits identified under the Swadesh Darshan scheme of the Ministry of Tourism, Government of India and Rs.

During the recent visit of Prime Minister Narendra Modi to China, India and China signed an agreement for strengthening cooperation in the field of tourism.

120 crore have been allocated this year for the development of the Buddhist Circuit under the Scheme, the Minister said. The Buddhist circuit will include

The agreement will help both countries in creating an institutional

places like Gorakhpur, Kushinagar,Sarnath, Sidharth Nagar,SantKabir

mechanism for enhancing cooperation in the tourism sector. The

Nagar, Shrawasti, Piprawa,Bodh Gaya, Vaishali, Nalandaamong others.

main objectives of this agreement, amongst other things, are:

At the meeting, the MP raised issues related to their constituencies with

To expand bilateral cooperation in the tourism sector.

respect to the development of Buddhist Circuit. They highlighted the issue

To exchange information and data related to tourism.

of connectivity which is standing in the way of development of Tourism in these areas. The MPs suggested that a Buddhist National Highway should be created connecting the important places within the Circuit. The MPs also wanted improved air connectivity by developing airports at Kushi Nagar and

To encourage cooperation between tourism stakeholders including hotels and tour operators.

To establish exchange programmes for cooperation in Human Resource Development.

Shrawasti, development of budget hotels, common amenities and infra-

To invest in the tourism and hospitality sectors.

structure in these areas were discussed during the meeting. The MPs ap-

To participate in travel fairs / exhibitions in each other’s country.

preciated the efforts of Ministry of Tourism in taking initiatives in

To promote safe, honourable and sustainable tourism.

development of the Buddhist Circuit as Buddhism is the fourth largest reli-

Earlier, the Union Cabinet, chaired by the Prime Minister Narendra

gion of the world and the development of this circuit will attract more foreign

Modi, has given its approval to enter into an agreement between

followers of Buddhism to India.

India and China for strengthening cooperation in the field of tourism.

26

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GOVERNMENT

E-ticketing facility discussed for Udayagiri and Khandagiri hills

Lakshadweep Tourism on a revamp mode The best-loved destination of Lakshadweep is making serious efforts to open new resorts and expand its airport.

Union Tourism Minister Dr. Mahesh Sharma recently visited the twin hills of Udayagiri and Khandagiri in Odisha, one of the earliest groups

The beach destination of Lakshadweep has been a magnet

of Jain rock-cut architecture in Eastern India. The site is maintained by

for beach lovers and the tourism department of the Union Ter-

the ASI under the Union Ministry of Culture. The hills are also popularly

ritory has charted out ambitious plans to offer a big boost to

known as Kumari and Kumara parvatas respectively and are located

its tourism potential. The tourism department plans to provide

in the vicinity of Bhubaneswar town. There are total 33 rock-cut caves

an all-round emphasis to entice travellers from Indian metros.

on both the hills. These hills were first brought to notice by A. Stirling in

A M Hussain, Assistant Director, Department of Tourism De-

1825 A.D. These hills are honeycombed with excavated rock-cut caves,

velopment, Administration of Union Territory of Lakshadweep

essentially meant for the dwelling retreats of the Jain recluses. Dr.

commented, “We would be exhibiting the one-of-a-kind attrac-

Sharma discussed the possibilities of e-ticketing at the site and asked

tions of our destination like scuba diving, water spots and the

the officials to speed up the introduction of e-ticketing at the caves. The

virgin beaches at the travel marts. Our potential tourist markets

government is committed to introduce e-ticketing at all ticketed monu-

have been Western Maharashtra and Gujarat and now tourists

ments within this year, he said. Udayagiri and Khandagiri are important

from West Bengal have caught the fascination of Lakshadweep.

ticketed monuments of ASI, the minister added.

The region of Kolkata has emerged as the most highly potential tourist market for Lakshadweep tourism. We have the highest number of visitors’ footfall from Western Maharashtra and West Bengal.”

Finance Ministry approves UP’s Pro Poor Tourism Development

Accommodation facilities in the island destination are not just enough to invite a large chunk of MICE tourists. Hussain said, “MICE market is one of our target segments but limited accommodation facilities are hindering MICE tourism on a large scale.

At the same time, our tourism department doesn’t truly believe in boosting mass tourism and we do not look for numbers since our destination can neither afford mass tourism nor it is signif-

Uttar Pradesh Pro Poor Tourism Development has been approved by the Screening Committee of the Department of Economic Affairs, Ministry of Finance and has been posed to the World Bank for an external assistance of USD 210 million.

icant for us. We are concentrating on pulling quality tourists into

The Uttar Pradesh Pro Poor Tourism Development Project has been

Bengaluru and Kochi barring Sundays. The flight connectivity

approved by the Screening Committee of the Department of Eco-

will gain momentum once the new resorts are operational and

nomic Affairs, Ministry of Finance and has been posed to the World

the Agatti Airport is modernized.”

the territory. The annual influx of tourists is 7000-plus and we are expecting to have 10,000-plus tourist footfall in the current year.”

The department of tourism has planned to set up new resorts in the island that will increase the footfall of global tourists.

Hussain added, “There are regular flights run by Air India from

Bank for an external assistance of USD 210 million. The above project aims to contribute to improving living conditions and increasing income opportunities for poor through enhanced tourism development in selected destinations in the Buddhist Circuit, Braj region and Agra.

The Project will leverage resources through advisory and technical assistance and financing for institutional strengthening, asset rehabil-

Future plans of Lakshadweep Tourism: •Popularizing scuba diving, water sports and virgin beaches.

itation, infrastructure and services along the Buddhist Circuit and Braj

•Setting up new resorts.

Agra Corridor. This information was given by the Union Minister of

•Targeting MICE tourists.

State for Tourism, Dr. Mahesh Sharma in a written reply to an un-

•Upgrading Agatti Airport

starred question in the Rajya Sabha.

TRAVEL AND HOSPITALITY | JUNE 2015

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GOVERNMENT

E-visa for Chinese nationals to boost Chinese visits to India During his recent visit to China, Prime Minister Narendra Modi announced issuance of e-visas for Chinese tourists to encourage people to people contact between these two nations.

Indian travel and tourism industry welcomed

Governor of Guangxi Autonomous Region of

the announcement of e-Tourist Visa for Chinese

China in New Delhi, Union Minister of State for

nationals, saying that the move will encourage

Tourism and Culture (Independent Charge), Dr

Chinese people and businesspersons to travel to

Mahesh Sharma had highlighted the huge gap

India. Intelligence agencies and security estab-

between the inbound and outbound tourist flow

lishments were against the granting of e-tourist

between India and China. He said, “Last year

visa facilities to Chinese nationals, but PMO, the

6,76,000 Indians have visited China , while only

ministry of external affairs and ministry of tourism

1,74,000 Chinese had visited India in the same

were in favour of e-visas to Chinese nationals

year, which shows a huge gap between inbound

planning to travel.

and outbound tourist flow between the two coun-

Launched in November last year, India’s e-

tries.”

Tourist visa facility has been quite successful in

China is the largest outbound travel market in

attracting foreign tourists to the country. The an-

the world and the number of Chinese outbound

nouncement of e-visa for Chinese nationals will

tourists is more than100 million. India wants to

further boost foreign tourist arrivals to India. So

increase its share in the Chinese outbound travel

far the number of Chinese tourists traveling to

market by providing e-visa to Chinese tourists.

India has been meager.

The e-visas are expected to boost the number of

PM Narendra Modi announced India’s decision

Chinese visitors to India.

to extend electronic tourist visas to Chinese na-

IATO’s President Subhash Goyal welcomed

tionals on 15th May at Tsinghua University in Bei-

announcement of e-Tourist Visa facility for Chi-

jing. Addressing the audience, mostly students,

nese Nationals by the PM. “This announcement

PM said, “As we look ahead, we must build more

will give a major boost to the tourist arrivals from

bridges of familiarity and comfort between our

China to India, which is a growing market for

people. About 33 per cent of the world's popula-

India,” remarked Goyal.

tion is either Indian or Chinese. Yet, our people

China has become 77th country to be included

know very little of each other. We must seek in-

in India’s e-visa facility. The implementation of e-

spiration from the pilgrims of the ancient times,

visa (earlier known as tourist visa on arrival

who braved the unknown in search of knowl-

(TVOA) enabled by electronic travel authorization

edge, and enriched us both. So, we have decided

(ETA)) was first announced in the maiden budget

to extend electronic tourist visas to Chinese na-

of the incumbent NDA government presented in

tionals.”

July 2014, and the e-visa came into force in No-

Welcoming the announcement, Union Tourism

vember last year for 43 countries. Since then

Minister Dr Mahesh Sharma said that e-Tourist

many countries have been added to the list of el-

Visa to Chinese nationals will help attract more

igible countries for e-visa. The government aims

tourists from that country to India and fill the gap

to extend e-visa to 150 countries by the end of

of inbound and outbound tourists between India

the fiscal year 2015-2016. About 122,000 trav-

and China. Earlier in an interaction with a high

ellers have availed the e-visa facility since its

level Chinese delegation headed by Chen Wu,

launch in November 2014.

28

TRAVEL AND HOSPITALITY | JUNE 2015

by TNH DESK

“The announcement by the Prime Minister in China to extend e-Tourist Visa to Chinese nationals will help attract more tourists from that country to India and fill the gap of inbound and outbound tourists between India and China.”

“There is a huge gap between the inbound and outbound tourist flow between India and China. Last year 6,76,000 Indians have visited China , while only 1,74,000 Chinese had visited India in the same year, which shows a huge gap between inbound and outbound tourist flow between the two countries.”

Dr Mahesh Sharma, Union Minister of State for Tourism and Culture (I/C)

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 29

PERSPECTIVE

New Tourism policy should have a holistic approach towards tourism development The industry feels that the new tourism policy should have a holistic approach towards tourism development and address issues like multiplicity of taxes and traffic problems. The industry welcomes the idea to include tourism in the concurrent list of the constitution.

v B PREM KUMAR Y

The Union Ministry of Tourism is in the

years but still feels a lot more needs to be

process of formulating the National Tourism

done. The draft tourism policy proposes to in-

Policy 2015. A new tourism policy is long over-

clude tourism in the concurrent list of the con-

due because a lot has changed since 2002, the

stitution. According to Anand, “This step should

last time the government adopted a fresh

bring more clarity in terms of constitutional po-

•The new tourism policy will focus on em-

tourism policy. The MoT recently uploaded a

sition of tourism which according to the indus-

ployment generation and community par-

draft tourism policy on its official website seek-

try is virtually vague.” On the proposal to set up

ticipation in the tourism sector.

ing suggestions from the general public. The

a national tourism authority, Anand said, “It is

• It will focus on the development of

new tourism policy will re-visit the National

expected that this body will have representa-

tourism in a sustainable and responsible

Tourism Policy 2002 and proposes a concrete

tions from the government and also from the

manner

‘Action Plan’.

private sector. We hope that this will help in ac-

As per the draft, the new tourism policy will

celerating the decision making process.”

THE DRAFT TOURISM POLICY 2015 •The proposed policy would contain a concrete ‘Action Plan’

•It aims to position India as a ‘MUST EXPERIENCE’ and ‘MUST RE-VISIT’ destina-

focus on employment generation and commu-

Commenting on the draft policy, Ajay K

nity participation in tourism development. The

Bakaya, Executive Director, Sarovar Hotels &

•The draft policy proposes to set up a

draft stresses on the development of tourism in

Resort said, “The proposed policy aims to in-

‘National Tourism Advisory Board’ under

a sustainable and responsible manner. The pol-

crease number of FTAs to India from the cur-

the chairmanship of the Union Tourism

icy will include aspects of cleanliness, safety

rent 0.68 per cent of international travellers to

Minister.

and welcome. The draft policy envisages posi-

1 per cent by 2020, and 2 per cent by 2025.”

•It also proposes to set up a ‘National

tioning India as a ‘MUST EXPERIENCE’ and

“However, one of the key problems the coun-

Tourism Authority’ with representation from

‘MUST RE-VISIT’ destination.

try’s tourism industry has been facing is related

the trade and the government.

tion.

According to Karan Anand, Head of Rela-

to traffic movement, but the proposed policy

tionships, Cox and Kings, “Multiplicity of taxes

does not include the Traffic menace point,” said

explained that this will help the Centre play a

and a complex taxation policy is a long pending

Bakaya. He added that the country has one of

significant role instead of being a mere ac-

issue that needs to be addressed as it has ad-

the worst traffic movements across the globe,

countant disbursing funds.

versely affected business. Multiplicity of taxes

even worse than Dhaka, Karachi, Colombo,

According to Shashank Singh, VP, Develop-

in India gives an edge to other Southeast Asian

Nairobi, etc. Sound pollution, absolute and total

ment and assets, InterGlobe Hotels, “The

countries." The new tourism policy should

lack of courtesy, poor adherence to traffic rules

biggest expectation from the new tourism pol-

focus on rectifying these issues. Anand said,

and disorderly parking, this is our country’s

icy is that it should adapt a holistic approach to

“The government should also take definite

image. Bakaya suggested that there should be

tourism in the country.”

steps to boost connectivity within the country,

a zero tolerance approach at all monuments

He concluded that the attractiveness of India

especially road infrastructure.” He acknowl-

and tourism places. Welcoming the suggestion

as a tourist destination is nowhere near its full

edged that a lot has been covered over the

to put tourism on the concurrent list, Bakaya

potential.

Karan Anand Head, Relationships, Cox and Kings

Ajay Bakaya Executive Director, Sarovar Hotels & Resorts

“Multiplicity of taxes coupled with a complex taxation policy is a long pending issue that needs to be addressed as it has adversely affected business.”

“The proposed policy does not include the Traffic menace point. The country has one of the worst traffic movements across the globe. There should be a zero tolerance approach at all monuments and tourism places.”

TRAVEL AND HOSPITALITY | JUNE 2015

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FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 30

COVER STORY

Tourism industry happy with one year of the Modi Government The travel and tourism industry of the country are satisfied with steps taken by the Modi Government to promote tourism in the first year of its term. While some challenges remain, the industry hopes that the government will address them in the time to come.

v B PREM KUMAR Y

“Narendra Modi’s visits to more than 18 countries in one year helped Brand India since it marketed the destination as a place that is open for business.”

Karan Anand Head, Relationships, Cox and Kings Ltd

“Focus on boosting tourism is paying off, with foreign tourist arrivals from May — when the BJP government came to power — to October 2014 jumping 12 per cent to 32 lakh compared with the same period in the year 2013.”

Ajay K Bakaya Executive Director, Sarovar Hotels & Resorts

tor and enhance competitiveness. The ap-

Narendra Modi has completed one year in of-

proach to provide tourist visa on arrival enabled

fice. A year ago when Modi was elected Prime

with electronic travel authorization has become

Minister of the country with an absolute major-

a great reality that has provided the impetus for

ity, there was great hope and enthusiasm not

tourism. It has especially given the necessary

only in the tourism industry but also in other

push to the inbound sector”. He recalled that

sectors of the economy because of the pro-in-

the ruling party’s manifesto had identified

dustry and pro-development image of the NDA.

tourism as one of the five Ts (Tradition, Talent,

The Indian economy and tourism scenario was

Tourism, Trade and Technology) for revival of

in a sorry state right before Modi took charge

‘Brand India’. He added going forward “The

of the government. The members of the Indian

government must recognize the role of tourism

travel and tourism industry were extremely

and hospitality as a key foreign exchange

pleased because while unveiling his economic

earner as well as a driver of socio-economic

priorities during his election campaign, Modi

progress through creation of jobs, enterprise,

had emphatically said that Tourism would one

infrastructure development and foreign ex-

of his key priorities (5Ts). The Modi govern-

change earnings and give importance to GST”.

ment did take some substantial steps for the

He felt prioritization of key issues such as

promotion of tourism in its one-year of rule, and

safety, infrastructure enhancement and ration-

the industry is still upbeat about the Modi gov-

alization of taxes is essential to tap the full po-

ernment.

tential of the country’s tourism products.

The first and perhaps most important an-

Karan Anand, Head of Relationships, Cox

nouncement by the Modi government for the

and Kings Ltd., also welcomed the decision to

tourism sector came in July last year when Fi-

extend the e-Tourist Visa to select countries.

nance Minister Arun Jaitley, in the first general

He believed Narendra Modi’s visits to more

budget of the Modi Government, announced

than 18 countries in one year helped Brand

the implementation of the e-visa in a phased

India since it marketed the destination as a

manner and a budget allocation for the scheme

place that is open for business. This according

was made. The e-visa or visa-on-arrival en-

to him translates to more foreigners expressing

abled by electronic authorization (ETA) now re-

a desire to visit India. Appreciating the clean

named as e-Tourist Visa was officially launched

India campaign of the government, Anand said,

in November 2014 for nationals of 43 countries.

“The Swachh Bharat Abhiyan was timely. One

Now nationals of 73 countries are eligible for e-

of the key pillars in tourism promotion is the

visa. China is the latest addition to the list.

cleanliness of the destination and PM Modi

We spoke to a select group of influential

was right when he exhorted us to collectively

people from the trade to understand the impact

make this our mission.” However, he felt a lot

the new government has had on the industry.

more needs to be accomplished especially to

Rajeev Wagle, Managing Director, Kuoni India

promote India as a safe destination.

said that, “The Government has introduced a

30

TRAVEL AND HOSPITALITY | JUNE 2015

range of measures to support the tourism sec-

The NDA government led by Prime Minister

An important stakeholder of the hospitality

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 31

COVER STORY sector Ajay K Bakaya, Executive Director,

tourist circuits are all steps in the right direc-

Sarovar Hotels & Resorts said that, “the

tion. But was concerned that despite these

country’s tourism sector has experienced a

positive changes, some of the key chal-

major boost as more and more tourists have

lenges to the industry remain unaddressed.

begun considering India as a vacation desti-

He emphasized that “infrastructure status to

nation after the government overhauled its

hotels (extended irrespective of project cost)

visa system and introduced visa-on-arrival

will ease access to long term capital. Also

for all major countries.” Judging their per-

single window clearance (multiple licenses

formance so far he explained that their focus

are still required to open and operate a

on boosting tourism is paying off, with for-

hotel), improvement of land records, trans-

eign tourist arrivals from May — when the

parency of acquisition costs etc. will consid-

BJP government came to power — to Octo-

erably improve ease of doing business and

ber 2014 jumping 12 per cent to 32 lakh

help the industry grow at a far more rapid

compared with the same period in the year

pace.

2013 (Data provided by the MoT). He added

Anil Parashar, CEO of India’s leading

that the tourist traffic is expected to increase

travel technology company InterGlobe Tech-

many folds in the coming years once we

nology Quotient (ITQ), felt that the positive

reach our aim of extending visa on arrival fa-

sentiments since the NDA government came

cility to 150 countries. He attributed the

in power continue to drive the government

growth to primarily two reasons. First, the

and the country forward. He said, “This was

vast improvement in India's perception as an

the year for settling down. Now with the gov-

investment destination and second, the gov-

ernment well saddled the expectations are

ernment's decision to provide visa-on-arrival.

very high and the travel and tourism industry

Speaking exclusively about the hotel sector

is really looking forward to more impetus

he informed us that the increase in foreign

from the government to take reforms forward

tourists has benefited hotels which operate

at a fast pace.” He approved of Modi’s unique

in four and five-star categories. They are reg-

suggestion that every Indian family should

istering revenue growth in the range of 5-25

bring in 4 families to boost tourist arrivals.

per cent. Optimistic about the future he said,

When we inquired about the government’s

“With pro tourism initiatives like Swachh

performance till date he said that, “The key

Bharat Abhiyaan, the face of our country as

achievement of the government for the first

a favored global tourist destination will surely

year has been rationalization of policies and

improve. Implementation of GST will be a big

processes. Of course, E-visas and Swach

boost. It will standardize and rationalize tax-

Bharat have been the standout initiatives

ation on tourism & hospitality services

and complete hits as far as performance is

across the country.”

concerned. However more needs to be done

Shwetank Singh, VP Development &

in terms of infrastructure and developing a

Asset Management Interglobe Hotels agreed

clear tourism map to take the Indian tourism

that the tourism industry and hospitality in-

industry forward.”

dustry of the country has undergone some

To conclude it seems the industry is sat-

positive changes in the last one year. “De-

isfied with the NDA government’s first year

spite contributing nearly 8% to the GDP it

performance. The launch of the e-Visa facil-

was never given the importance it should

ity is the star initiative being appreciated

have received at the central government

across the industry. Stakeholders are hope-

level in the past. With the Modi Government

ful that issues faced by the travel industry will

coming to power, in a first, the tourism indus-

be addressed effectively, efficiently and in

try was mentioned in the Budget last year”,

good time. There are high expectations and

said Shwetank Singh. He explained that key

moving forward the industry wants an even

measures like introduction of E-Visas at nine

more aggressive push for the success of the

key airports, service tax exemption for select

sector.

“The Government has introduced a range of measures to support the tourism sector and enhance competitiveness. The approach to provide tourist visa on arrival enabled with electronic travel authorization has become a great reality that has provided the impetus for tourism.”

Rajeev Wagle MD, Kuoni India

“The key achievement of the government for the first year has been rationalization of policies and processes. Of course, E-visas and Swach Bharat have been the standout initiatives and complete hits as far as performance is concerned.”

Anil Parashar President & CEO, ITQ

tour operators and development of five

TRAVEL AND HOSPITALITY | JUNE 2015

31

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HOSPITALITY

Carnation Hotels to enter Tiruchirappalli (Trichy) The chain has signed-up for the budget Red Fox Hotel by Lemon Tree.

Carnation Hotels, the

Chairman, Carnation Hotels & Dy. Managing Director, Lemon Tree Hotels

hotel management joint

and K. Madhu, Director of the owning company. This is Carnation Hotels’

venture partner of Lemon

second contract with K. Madhu, the first being Lemon Tree Hotel; Shi-

Tree Hotels has signed an

mona in Chennai, which was signed last year.

operating agreement for the

Speaking on the occasion, Rattan Keswani, Chairman, Carnation Ho-

groups’ first, managed Red

tels said, “Trichy has always been a landmark city in the history of Tamil

Fox Hotel with M/s N. Krish-

Nadu. Presently the fourth largest city located close to many tourist at-

nasamy & Sons.

tractions like the Rockfort, the Ranganathaswamy temple at Srirangam

Red Fox Hotel, Tiruchi-

and the Jambukeswarar temple at Thiruvanaikaval, Trichy is also an im-

rappalli will have 70 rooms

portant educational hub and the energy equipment and fabrication capital

and will cater to the tran-

of India. It attracts a lot of leisure and business travelers. We are excited

sient guests to the city. The

about including it in our portfolio and are delighted to partner with N. Kr-

hotel is located on Rockins

ishnasamy & Sons for their second project with us.”

Road in the cantonment

Lemon Tree Group operates 3 brands - Lemon Tree Premier (upscale),

area and is presently run by the owning company. The hotel will be ex-

Lemon Tree Hotels (midscale) & Red Fox Hotels (economy) and currently

tensively refurbished and renovated by Lemon Tree Hotels’ in-house proj-

owns and operates 26 hotels in 15 cities with over 3000 rooms and 3500

ect management company, Grey Fox, and is expected to open its doors

employees. The group already has multiple hotels in South India in Kerala

to guests in October, 2016.

in Muhamma, Bengaluru, Chennai and Hyderabad. Apart from this hotel

The management agreement between Carnation Hotels and M/s N. Krishnasamy & Sons was signed by Rattan Keswani, Co-Promoter and

in Trichy, the group is currently constructing another hotel in Coimbatore, Tamil Nadu.

by T NH DESK

Lords Hotels & Resorts launches Lords Inn hotel in Jodhpur, Rajasthan Lords Hotel & Resorts, a premier mid hotel chain, has announced the launch of its property in Jodhpur, a prime tourist destination of Rajasthan. Named Lords Inn Jodhpur, this is a smart True Value business hotel which offers all the luxuries associated with star hotels at budget property prices.

Centrally located at PWD Circle High Court Colony Road, the 50-key hotel is the 3nd

reasonable & “True Value” prices is always

23 hotels in various cities across India cover-

there. We wish to fulfill this requirement.”

ing business, leisure and religious destina-

property of Lords Hotels & Resort in Ra-

The hotel facilities include 50 well furnished

tions across India and operates under 4

jasthan with other two in Jaipur. The hotel,

rooms including suites, a multicuisine restau-

brands viz Plaza, Inn, Eco Inn & Resorts to

owned by Kuchaman Hotels & Resorts, offers

rant Blue Coriander, business centre with

suit the needs of wide and varied guests .The

rooms designed to suit the needs of both do-

round the clock high speed Wi-Fi facility, in-

chain has aggressive expansion plans with

mestic &international travelers alike.

house laundry, a banquet with a capacity for

five more property in different parts of the

According to P R Bansal, Managing Direc-

150 pax. That apart roof top restaurant “Lime

country being planned to be brought under it

tor of Lords Hotels and Resorts, “Jodhpur of

Tree” adjacent to panoramic swimming pool

folds in next six months. By 2016, the chain

the late has become a major tourist destina-

and health club would be operational a week

intends to take the number to 49 hotels, mak-

tion with city experiencing heavy influx of do-

after launching. Specialty spa “Aleenta” fur-

ing it the largest operating in its category in

mestic and international tourists. Given this,

ther add to the charm of the property.

the country.

need for quality branded accommodation at

32

TRAVEL AND HOSPITALITY | JUNE 2015

The Group presently owns and manages

by T NH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 33

HOSPITALITY

Choice Hotels unveils new brand identity and integrated marketing campaign Choice Hotels International recently introduced a new identity that is rolling out company-wide.

The launch includes a new look and feel and an integrated advertising

segment, and among millennials. “Our goal is to bring people together

campaign that spans TV, radio, digital, and mobile designed to grow

and welcome every guest, wherever their journey takes them,” says

Choice’s brand awareness and celebrate everyday experiences and

Robert McDowell, Senior Vice President of Marketing and Distribution at

“people connections.” A redesigned ChoiceHotels.com makes it easier

Choice Hotels International. “We want to stand out and show people that

to book hotel reservations from any device making those people connec-

we understand what truly matters to them. Travel is not only about the

tions more effortless than ever. The new identity will be activated across

destination. It’s about connecting with the people you are going to see

public relations, social media, and strategic partnerships to reach poten-

there. Choosing to get out and go might not be the easiest option, but it’s

tial hotel guests in all channels. These integrated efforts reflect a new po-

the right one.”

sitioning that reinforces why people choose Choice Hotels when they travel to connect in person.

With rapid changes to technology and social media moving at lightning speed, it is easy – and more convenient – to connect with people virtually

The refreshed brand positioning and new identity builds off of Choice

versus in person. However, according to a recent survey, 85% of people

Hotels' 75 year legacy as a gateway to a portfolio of brands. It also reflects

agree meeting face-to-face is more productive than communicating elec-

the new direction and growth of the company as it realizes opportunities

tronically.

with business travelers across the portfolio, particularly in the upscale

by T NH DESK

JW Marriott Mussoorie Walnut Grove Resort & Spa unveils exciting summer packages Just in time for the peak summer travel period JW Marriott Mussoorie Walnut Grove Resort & Spa has unveiled its various room packages. One can choose from the following exciting packages offered by the hotel: Soul of Mussoorie: A package which allows you to explore both the renowned and hidden jewels of Mussoorie. This includes a stay in our Deluxe Room with an upgrade to the Valley View room (based on availability); a hearty breakfast for 2 guests at JW Cafe and a tailor made guided tour which includes sightseeing around renowned historic and natural landmarks of Mussoorie and its twin sister- Landour.

Spa-cation: The complete wellness package achieved through the exclusive Cedar Spa by L’Occitane. This includes a stay in our Deluxe Room with an upgrade to the Valley View room (based on availability); a hearty breakfast for 2 guests and a signature couple massage at the Cedar Spa

by L’Occitane that offers the best of Mediterranean wellness Family First: A package that allows you to connect with those who really matter. This includes a complimentary upgrade to a valley view room

Mid Week Mountaineer: A package that offers a mid-week break in the hills along with great discounts. This includes breakfast for 2 at JW Café, a discount of 20% applicable at any of our restaurants and in house laundry services.

based on availability; a hearty breakfast at JW Café for 2 adults and 2

Perfect Symphony: A romantic package for those seeking to com-

children; a credit of INR 1,500 that can be utilized against hotel services;

pose, re-write and bring alive their very own love story in the Queen of

a complimentary creative arts session for children and a complimentary

Hills. This includes two complimentary glasses of sparkling wine upon ar-

extra bed in the room upon request.

rival.

by TNH DESK

TRAVEL AND HOSPITALITY | JUNE 2015

33

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HOSPITALITY

Wyndham Hotel Group launches new loyalty programme Wyndham Hotel Group recently announced the global launch of its groundbreaking new loyalty programme, Wyndham Rewards, with the debut of a multimillion dollar, integrated umbrella marketing campaign.

Conceived and produced in partnership with People Ideas & Culture’s

during their travels. Through creative, imaginative vignettes, the Wyzard

Group Company CY&N by PI&C, Wyndham Rewards is investing $100

brings the simplicity and ease of the new programme to life and under-

million in the new campaign, which stars Kristofer Hivju from “Game of

scores the campaign’s core tenant and tagline, “You’ve Earned ThisSM.”

Thrones” and “Force Majeure” and includes playful TV and radio spots,

CY&N by PI&C produced the campaign and assembled a star team,

digital media assets and on-property collateral at more than 7,500 hotels

including director Mike Maguire of MJZ who produced the TV shoot,

worldwide. To celebrate, Wyndham Rewards is kicking-off a summer pro-

noted costume designer and fashion stylist Mr. Gammon, and photogra-

motion where members can earn 3,000 bonus points after just one qual-

phers Jill Greenberg and Todd Selby for the Wyzard and lifestyle photog-

ified stay, now until 7th September.

raphy. The Wyzard marks the first advertising character ever used by the

“We are thrilled to launch a marketing campaign that uses a fun, whim-

company in an umbrella marketing campaign.

sical approach to show how simple and easy it is for members to earn

Debuting globally but with a focus on the U.S. and Canada, the cam-

and redeem the rewards they deserve across our portfolio of iconic

paign includes multiple TV spots along with significant investments in dig-

brands,” says Josh Lesnick, executive vice president and chief marketing

ital video, radio and unique social media content.

officer at Wyndham Hotel Group. “We are transforming the landscape of

FREE NIGHTS HAVE NEVER BEEN THIS SIMPLE

loyalty and launching the richest programme in the industry, rewarding

The new Wyndham Rewards bucks the current travel industry trend of

our members with what they want most – a free night.”

confusing reward categories by offering members a generous points

THE WYNDHAM REWARDS WYZARD

earning structure along with a flat, free night redemption rate – the first

A modern, colourful take on a timeless persona, the “Wyndham Re-

of its kind for a major rewards programme.

wards Wyzard,” played by Hivju, is an empowering, optimistic character

by T NH DESK

that magically appears with his signature blue smoke to reward members

The Leela Palace New Delhi named amongst the ‘world’s top hotels’ By Robb Report U.S. The only hotel in Delhi to feature among the finest league of luxury hotels worldwide The Leela Palace New Delhi is the only hotel from the capital of India to be named amongst the world’s Top 100 Hotels of 2015 by Robb Re-

tion endorses the world’s most exclusive and luxurious retreats to connoisseurs and elite travellers alike.

port USA, the most definitive authority for luxury brands across the

Commenting on the recognition, Louis Sailer, General Manager of

globe. Handpicked for its finest luxury services and unique experiences,

The Leela Palace New Delhi said, “We humbly thank the Robb Report

the flagship property of The Leela group features on one-of-its-kind bi-

team and our patrons for this honour. These awards are a true testa-

ennial compendium of the world’s most spectacular and exclusive ho-

ment to the hard work and passion of the entire Palace team as each

tels, following the “Best Of The Best” Hotels in the world recognition in

member endeavors to live every moment by our Founder Chairman,

2012.

Capt. C.P. Krishnan Nair’s philosophy of ‘Atithi Devo Bhava’ meaning

Adjudged by a team of more than 50 editors, veterans in luxury-hospitality industry and travel experts on the basis of service, location, room quality, amenities and facilities, Robb Report’s biennial culmina-

34

TRAVEL AND HOSPITALITY | JUNE 2015

‘Guest is God’. We look forward to continuing the legacy of providing indelible guests’ experiences in times to come”.

by TNH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 35

HOSPITALITY

First next generation Park Inn by Radisson opens in the capital Newly opened Park Inn By Radisson IP Extension offers a bold and refreshing stay experience.

Park Inn by Radisson IP extension, the first

being uncomplicated and hassle-free.

hotel. Golf courses, the Zoo and other leisure activities are within the reach of the hotel. If that’s not enough, you could explore the Akshardham temple which epitomizes 10,000 years of Indian Culture in its breathtaking grandeur, beauty and wisdom. The other his-

next generation Park Inn by Radisson hotel in

“Park Inn by Radisson IP Extension will de-

torical places like India Gate, Raj Ghat, Red

the capital, opened and is welcoming interna-

liver what travellers are looking for. It is perfectly

Fort and Chandni Chowk are with 9-13 km ra-

tional and domestic travelers to experience its

positioned to capture the mid-scale market as

dius.

warm and friendly hospitality. With the addition

it offers good value and friendly hospitality. This

Next generation Park Inn by Radisson hotels

of this hotel, Carlson Rezidor will now have 74

hotel is another testimony of the successful

feature a design concept that focuses on what

hotels in operation and 43 hotels in the

partnership with Bestech Hospitality, with

really matters: a good night’s sleep on a com-

pipeline.

whom we have signed a joint venture to build

fortable bed in a clean and safe environment.

A hotel brand that you can rely on, Park Inn

49 Park Inn by Radisson hotels. Currently there

Park Inn by Radisson IP Extension has 76

by Radisson is a bright, bold, fresh and ener-

are eight such hotels in the pipeline,” said Raj

rooms and suites that boast of modern ameni-

getic mid-market hotel brand that provides

Rana, chief executive officer, South Asia, Carl-

ties including satellite television and free hi-

great value. Park Inn by Radisson hotels are

son Rezidor Hotel Group.

speed wireless internet. . Demonstrating a

set apart by its warm and friendly Adding Color

Location is a delight for business travelers as

mastery of essentials, each guest room offers

to Life guest service, designed to make stays

the hotel is conveniently located on NH 24 sur-

self-contained functionality and a fresh, ener-

fun, comfortable and uncomplicated. From

rounded by corporate hub of Noida Ghaziabad

getic ambience. All room feature Tea/Coffee

check-in to the moment of departure, the Park

Sahibabd and Patparganj industrial area shop-

maker, electronic safe, Dove amenities and

Inn by Radisson experience is committed to

ping places are within 3 Kms radius of the

central heating. European style windows with couch provide a revitalizing experience.

RBG (Restaurant, Bar & Grill) is Park Inn by Radisson’s bold yet uncomplicated dining concept that delivers honest and good value all the way. RBG offers great service in a vibrant atmosphere and a versatile all-day menu that includes a unique range of healthy and hearty dishes. At RBG, dining guests are sure to experience international and local cuisines that are simply delicious and fuss-free.

Park Inn by Radisson IP extension, boasts of a unique meeting space of 605 sq ft., on its 8th Floor.

by T NH DESK

TRAVEL AND HOSPITALITY | JUNE 2015

35

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HOSPITALITY

Ananda introduces bespoke fitness programs with SUMAYA SUMAYA is the brainchild of Sumaya Dalmia who is renowned for her contribution

towards

changing the face of the Indian fitness industry over

the

decades.

last

two

SUMAYA’s

core focus is personal training that fits well with Ananda’s philosophy of personalized

holistic

wellness.

Says

The Oberoi, Dubai introduces ‘Magnificent Dubai’ offer!

Experience the sophisticated glamour of Dubai and the legendary

Sumaya

Dalmia, promoter of SUMAYA, ‘This is a unique

Sumaya Dalmia promoter of SUMAYA

collaboration

where the best personal training team will seam-

Oberoi hospitality with ‘Magnificent Dubai’ offer.The Oberoi, Dubai is a

lessly work with the

contemporary luxury hotel that embodies height, light and space and

team at Ananda, rated amongst the Best Destination Spas to help define

overlooks the iconic Burj Khalifa. The hotel is located within minutes from

and achieve individual fitness goals. We believe every person is unique with

Dubai Mall and Dubai International Financial Centre and is a 20 minutes’

their own strengths and limitations. With a highly qualified team of profes-

drive from Dubai International Airport. The special offer is priced at INR

sionals we will design customized one to one personal training programs

13,750 per room, per night on double occupancy. Offer is applicable on a

for guests at Ananda to achieve individual goals and address any specific

minimum of 2 nights stay. Taxes will be as applicable. Valid till 15th Sep-

health concerns including rehabilitation, advanced level fitness, weight loss

tember, 2015 the ‘Magnificent Dubai’ offer includes:

programs, organize outdoor boot camps and more.’

• Accommodation in a Deluxe City View Room

‘We strive to continuously evolve the wellness experience at Ananda. This

• Daily breakfast

is one such initiative to enhance the fitness aspect in our programs.

• Complimentary upgrade to Luxury Pool View Room (subject to

SUMAYA will bring expertise to help define and achieve individual fitness

availability)

goals. Besides introducing a completely tailor made fitness schedule within

• Complimentary high speed Internet access.

each of our signature wellness programs, we will also offer dedicated fitness

• Savings of 20% on Spa therapies.

and advanced strengthening programs for guests who are fitness enthusi-

• Savings of 20% on food and beverage.

asts. This we believe is a tremendous value-add and our guests will hugely

• Late checkout until 6 pm.

benefit from this.’ says Nikhil Kapur, General Manager, Ananda in the Hi-

• Transfers to Dubai Mall with our compliments.

malayas.

IHG Offers guests up to 30% off rooms across all hotels in Asia, Middle East and Africa

36

TRAVEL AND HOSPITALITY | JUNE 2015

Guests can save when they book in ad-

From now until 1 September, guests can

vance with IHG Rewards Club Members re-

enjoy up to 30% off on bookings purchased in

ceiving even more benefits. IHG has

advance for stays from 1 June to 4 September

announced an exciting new advanced book-

2015. IHG® Rewards Club members enjoy a

ing promotionacross all its 251 hotels in the

further reward of an additional 5% off - mean-

Asia, Middle East and Africa (AMEA) region,

ing a possible discount of up to 35% -as well

from beachfront InterContinental resorts to

as their usual membership perks such as free

city-centre Holiday Inn Express hotels.

internet, when booking during this period.

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 37

HOSPITALITY

Sarovar opens its 3rd hotel in Africa Sarovar Hotels & Resorts has strengthened its presence in Africa by opening its third property in the continent: The Zehneria Portico.

Sarovar Hotels & Resorts, India’s fastest grow-

rejuvenation, and ‘quality’ in service delivery and

porates like GE, Google, Cisco Systems and

ing hotel management company recently an-

efficiency. The ZehneriaProtico is designed to re-

Coca Cola. It is also the UN’s fourth ‘World Cen-

nounced the opening of The Zehneria Portico,

define the hospitality experience for a traveller

tre’ and East Africa's sporting centre.

Nairobi. With the opening of this 56 room hotel,

seeking efficient, secure, clean and value for

Sarovar Hotels has further strengthened its con-

money accommodation.

Ajay K Bakaya, Executive Director, Sarovar Hotels& Resorts, said that the idea is to expand

nection with this region. This will be Company’s

Commenting on the opening of the hotel, Anil

in Africa, where they see enormous business

second hotel in Nairobi after The Heron Portico

Madhok, Managing Director, Sarovar Hotels &

and growth opportunities. “Africa is a key market

and the third in Africa, including the New Africa

Resorts said, “At present we are focusing on ex-

where a lot of Indian companies are expanding,

Hotel in Dar-es-Salaam - Tanzania. Sarovar now

panding in East Africa as we are well versed with

and we are looking to cater to this growing de-

looks at opening a Premiere property in Nairobi

this market and we consider it as a second home

mand. The economy is settled, infrastructure is

in the mid of 2016.

for our Company. Nairobi, the capital and the

taking shape and most of that region particularly

Centrally located close to the city's major

largest city of Kenya, is now one of the most

East Africa has a historic link that dates back to

shopping malls, in close proximity to the com-

prominent cities in Africa both politically and fi-

3-5 generations. This helps a lot when you’re an

mercial West lands area of Nairobi, The Zehne-

nancially. It is popularly known as the “Green

international company based out of India,” he

riaPortico, offers a calm and peaceful oasis for

City in the Sun” and is an established hub for

added. “At a time when other hoteliers are ration-

business and leisure travellers. Deriving its name

business and culture. Nairobi is also nicknamed

alizing their operations in the country, we remain

and inspiration from the traditional Kenyan flow-

the “Safari Capital of the World” due to its promi-

very positive and choose to see this as an op-

ering plant 'Zehneria', the Hotel commits to offer

nence as a hub for safari tourism. Nairobi also

portunity to grow our business. In line with the

– 'earthiness' in genuine hospitality, ‘beauty’ in

houses headquarters of many international cor-

National Tourism Strategy 2013-2018, the acquisition of Zehneria Portico seeks to tap into the tourism potential in conferencing facilities. The Zehneria Portico would enable their hotel brands cater to an ever-increasing variety of customer needs, and was part of their commitment to differentiating their service offering from other city establishments,” said Bakaya.

Heron Portico’s MD KarimTeja said, “It was in line with their strategy to tap into the burgeoning middle class in Africa and discerning travelers across the world. The hotel will also leverage on its partnership with the internationally accredited hospitality management company Sarovar Hotels & Resorts to ensure their customers enjoy world class services.”

by TNH DESK

TRAVEL AND HOSPITALITY | JUNE 2015

37

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 38

SPA

Relax -Restore -Rejoice - Rejuvenate The answer to your tired body, mind and soul is with the Renaissance Mumbai Convention Centre Hotel, Powai.

Immerse yourself in the treasure of relaxing

After a hectic day of sightseeing or heavy

and stimulating facilities available at Club Ren-

meetings our swimming pool is a great place to

aissance and Renaissance Spa to truly relax,

be to relax and have some leisurely strokes or

unwind and pamper your body.From the pool by

get a more energetic workout. Plunge at the

the Powai Lake tostate-of-the-art gymnasium to

swimming pool and relax with a cocktail at the

an unparalleled range of health, fitness and spa

poolside lounge. Club Renaissancehas one of

facilities, Renaissance Mumbai has it all to ener-

the best swimming pool and gymnasium for

gize you.

guests staying at Renaissance Mumbai, Marriott

Renaissance Spa offers a wide range of mas-

Executive Apartments as well as for local guests.

sage therapies and beauty treatments in a calm-

The uniqueness of the hotel is that they offer

ing, tranquil atmosphere. The new Spa therapies

special rates and packages for people staying in

at Renaissance Spa introduced by the Spa man-

the vicinity, membership of which can depend on

ness formula by introducing Zumba classes.

ager and her team, aims in reducing cellulite and

Monthly, Half Yearly and Yearly with Weekday

Zumba is also a great cardio exercise that helps

also help in toning the body and skin. Sea weed

and Weekend further with Single, Couple and

to increase blood circulation and improve metab-

and Algae body wraps with special body toning

Family packages. Here guests can enjoy a spa

olism.Renowned exercise specialist, nutritionist

creams and oils help in maintaining a youthful

treatment, Jacuzzi, swimming pool and gymna-

and lifestyle management consultant Hema Gid-

skin. The new Spa treatments are more ad-

sium.

wani Rajpal conducts the Zumba class at Club

vanced and scientific in nature with new re-

The Club Renaissance Gym has the latest

searched products which help in maintaining the

professional technogym equipment from tread-

At Renaissance you can also choose to go on

body.The Spa offers you a luxurious, spacious

mills and weights to keep you fit and charming.

a spiritual quest with the Yoga class and learn

and professionally equipped retreat that allows

Apart from the equipment’s, dancing, among

the different asanans and postures to achieve a

you to rejuvenate your senses.The Spa’s holistic

many things, reduces stress, diminishes depres-

happy, balanced, healthy life at the Yoga ses-

approach is inspired by with a mix of Indian and

sion and liberates people with feelings of pure

sions hosted at Club Renaissance.

International Spa therapies. All treatments take

joy, Club Renaissance therefore has combined

into consideration individual needs and desires.

dance with fitness to create the perfect happi-

38

TRAVEL AND HOSPITALITY | JUNE 2015

Renaissance.

Relax, Restore, Rejoice and Rejuvenate only at Club Renaissance.

by T NH DESK

FInal TnH may 2015 Issue--03-06-2015_layout 1 6/5/2015 6:41 pm page 39

HOSPITALITY

The Oberoi, Dubai recognized as Middle East’s leading luxury city Hotel The prestigious World Travel Awards, Middle East, 2015 has voted The Oberoi, Dubai as ‘Middle East’s Leading Luxury City Hotel’ for the second year in a row at a ceremony held in Dubai, UAE on 5th May, 2015.

Opened in June 2013 The Oberoi, Dubai represents the first property of The Oberoi Group in the UAE. The title is the latest addition to the hotel’s collection of awards.

The coveted World Travel Awards are chosen by the travelers and hospitality industry professionals across a variety of categories. The Oberoi, Dubai competed against several luxury city hotels across the Middle East and Dubai, winning the award as a result of the legendary Oberoi hospitality.

Located at The Oberoi Centre, The Oberoi, Dubai is a contemporary luxury hotel that embodies height, light and space. The hotel overlooks the iconic Burj Khalifa and each of the 252 rooms and suites have floor to ceiling windows which afford spectacular views of the city’s skyline.

The hotel enjoys a central location and is a few minutes’ drive from Downtown Dubai and The Dubai Mall. www.oberoidubai.com

by T NH DESK

Joecons- a green luxury with Goan fine-dinning There’s more to Goa than Calangute and Baga beaches and Joecons provides the perfect setting to luxuriate on the lap of South Goa beaches.

For those holiday lovers in search of solitude and want to spend quality time in serene beaches, Joecons Beach Resort and Spa- a 4-star luxury property in Benaulim in Salcete district of South Goa is the place to head for.

Launched in 2009, Joecons has 125 well-furnished rooms, swimming pool, gym, spa and jacuzzi and is widely known in Goa for serving delectable seafood. There are many five-star hospitality groups in south Goa but there is something in Joecons Beach Resort that would make it the most preferred destination for well-organized travellers in quest of luxury in tranquil ambience. According to Som Prakash Malik, General Manager,

Joecons Beach Resort & Spa, “Our property flaunts Portuguese architecture and we have five different kinds of rooms for travellers including deluxe, junior suites, executive suites, villas for family tourists and wooden cottages. Our hotel is just 800 metres away from Benaulim beach and is steeped in verdant greenery in its premises. We have an Ayurvedic massage parlour that has five rooms for imparting massage therapy with an Ayurvedic physician.”

Benaulim has one of the cleanest beaches in South Goa and for hardcore professionals craving to take a break away from the madding crowd, a tour to Benaulim beach is a must-try. Besides, the hotel group has two restaurants- Joecon Garden that specializes in Goan and seafood and Café Succoriana dishes out global cuisine.

by T NH DESK

TRAVEL AND HOSPITALITY | JUNE 2015

39

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TECHNOLOGY

OYO Rooms launches mobile app for hotel booking Booking in 15 cities across 4000 rooms in just three taps; Smart butler through ‘request a service’; First time users get 50% off.

roomsXML.com launches the 'Room Type Matching' feature at ATM 2015, Dubai roomsXML.com introduced yet another feature that's first in the

OYO Rooms, India’s largest network of technology- enabled budget

online accommodation segment at the recently concluded ATM

hotels, announced the launch of its mobile app. The ‘OYO Rooms’mo-

2015 at Dubai. roomsXML.com has invested thousands of dollars

bile app is available on Google Play Store and Apple App Store. The

and man-hours in building the feature that displays the room types

app takes away the need to pre-book a hotel by making bookings light-

exactly as per the hotel's very own room names.

ning fast & easy- it takes just 3 taps to book a room. It’s the world’s first

Each hotel has their own nomenclature to name a room. But hotel

personal room service app that allows guests staying at an OYO to

booking systems hardly retain the original name. So instead of calling a "Rainbow Tower Ocean Front Corner Room"; other systems find it safe in showing the room simply as a "Corner Room".

Over 400 travel agents visited the roomsXML.com booth. Each one of them was fascinated with the demo because when the travel agents or their customers call up the hotel to double check their booking - a mismatch in the room type cause heartburns. From a travel agent's perspective this feature not only removes the guess work whilst booking a room, but also keeps their customers happy! roomsXML.com is amongst the world’s leading accommodation wholesalers catering exclusively to the travel trade.

order room service directly from their smartphones.

Ritesh Agarwal, Founder and CEO of OYO Rooms said, “OYO Rooms was first to bring the comfort and experience of an expensive hotel at a much lower price, by using technology to pioneera branded network model for budget hotels. Now we are using a smartphone app to completely redefine guest experience at an OYO, allowing our customers to not only book their preferred OYO room in less than 30 seconds flat, but order room service directly from the OYO Rooms app.”

Hotels now able to automatically send a request for a TripAdvisor review to guests post stay TripAdvisor partners with over 100 accommodation technology

The ‘OYO Rooms’ mobile app offers its users an industry-first3-tap

providers to offer new automated Review Express solution to over

room booking experience – completely taking the pain out of the hotel

50,000 hotel and bed & breakfast owners. TripAdvisor has announced

booking process. There is no need to pay online or through the app as

a new extension to Review Express, the travel site’s free review col-

guests can settle their bills directly at the hotel. Once the room is

lection solution, enabling hotels to systematically collect TripAdvisor

booked, guests can navigate to the hotel by using the app’s “get direc-

reviews following a guest’s stay. This automation is made possible

tions” feature. Other app features include:

through integration with the hotel’s existing technology provider. Over

Search Smart: The OYO Rooms app allows a user to search for the

100 technology providers, including property management systems

nearest available OYO Room from over 4,000 rooms in more than 15

and booking engines, are already on board allowing their hotel cus-

cities across India. A user can search for a specific location in a city

tomers to benefit from the integration to drive more new reviews.

and explore available rooms on a map. The app also provides details

Review Express is a free, effective solution that makes it easy for

of all available amenities as well as pictures of the room interiors to pro-

hotels registered on TripAdvisor to encourage fresh reviews. Since

vide a completely predictable experience to users.

the launch of Review Express in May 2013, business owners had the

Book Fast:Users can book the OYO Room of their choice in just 3

option to visit TripAdvisor’s Management Center and send customiz-

taps. Once the booking is made, the app allows the guest to navigate

able emails to their customers asking them to write a review about

conveniently to the hotel location.

their experience.

40

TRAVEL AND HOSPITALITY | JUNE 2015

TECHNOLOGY

RezLive.com, the global B2B travel wholesaler, has anticipated growth in excess of 40 per cent on its Global Sales for the fiscal year 2015 With an online inventory of over 125,000+ hotel

sented 6th year in a row at ATM, which is consid-

customization, which has allowed the Middle

and apartment rooms worldwide, 45,000+sight-

ered one of the biggest industry event in the re-

East, Asia, and the Pacific Islands to remain as

seeing items and over 500 tours in 500 cities and

gion in order to increase its footprint in the MENA

the fastest-growing region with over 40 per cent

5,000+ transfer options in over 900 airport and

Region and connect with local clients and suppli-

growth. UAE, UK, Thailand, Malaysia, Paris,

city locations, the company plans to reach above

ers. The trade show was held in Dubai from May

Turkey and Singapore were the most visited /pre-

$102 million sales (Total Transaction Value) in this

4 to 7, 2015.

ferred countries by the agents of Rezlive.com

fiscal year surpassing their previous year figures.

The company has been strengthening its

The company additionally expects to deliver dou-

proposition in the Middle East with a new and big-

during the year 2014 and the trend continues to

ble-digit growth across all its regions in 2015.

ger office in Dubai (JLT) and with a large team of

Group Managing Director, RezLive.com, Jaal

be the same for the year 2015.

The Middle East region delivered an outstand-

dedicated multilingual professionals to ensure

Shah commented: “These figures clearly show-

ing performance due to demand for this market

that it delivers a customized service to the Middle

case that our efforts towards innovation and di-

for inbound and outbound travel. These current

East market clients. RezLive.com’ successful ex-

versified inventory, are allowing us to maintain

trends were presented by the company at Ara-

pansion plans in the MEAPAC region is sup-

solid growth in all our regions and penetrate

bian Travel Market (ATM). RezLive.com pre-

ported by a strong focus on localization and

emerging markets.”

Travelport and Etihad Airways renew full content agreement & include Rich Content & Branding

by T NH DESK

The agreement means that Travelport-connected agents worldwide will have continued access to effectively search, compare and book Etihad Airways fares and offering via Travelport’s industry-leading Travel Commerce Platform.

Etihad Airways to become the 103rd airline

ment and other solutions for the $8 trillion

As part of the agreement, Etihad Airways

to sign up for Travelport’s Rich Content and

global travel and tourism industry, and Etihad

has also signed up to participate in Travelport

Branding merchandising solution.

Airways, the national airline of the United Arab

Rich Content and Branding – one of the key

Emirates, today jointly announce the extension

components of Travelport’s suite of innovative

of their multi-year, full content agreement.

merchandising solutions for airlines. by T NH DESK

Travelport, a leading Travel Commerce Platform providing distribution, technology, pay-

TRAVEL AND HOSPITALITY | JUNE 2015

41

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INTERNATIONAL

Tourism Toronto announces attractive incentives for the Indian MICE market Tourism Toronto is offering exciting incentives exclusive to its Indian agency partners — the India Agency Incentive Program. This attractive reward program offers financial incentives to Handling Agencies in India for corporate group travel to Toronto.

Indian agents can earn lucrative incentives from 2,500 CAD to more than 10,000 CAD by meeting the required room nights

Mauritius Tourism Promotion Authority conducted Travel Agents Seminar in Hyderabad and Kolkata

over this calendar year. Meetings, Incentive and Training are examples of the types of groups that will qualify for this program.

Travel dates do not necessarily have to be

MTPA-India and Air Mauritius conducted Travel Agents Seminar in Hyderabad on 22nd April at Radisson Blu Plaza Hotel and in Kolkata on 24th April at The Park, Kolkata.

within 2015; however, they have to be conThe product presentation was conducted

update the travel trade partners about the

Speaking on the occasion, Sudarshana

by Vivek Anand -Country Manager, MTPA

latest developments and product offers in

Kar, Business Development Manager MICE,

India and Vinit Gupte - Manager India &

Mauritius.

Tourism Toronto, said, “With this introductory

South Asian Sub-continent, Air Mauritius.

“We are overwhelmed to the response of

program offering exclusive rates to Indian

Around two hundred travel agents were

the travel trade partners in Hyderabad and

agents, MICE traffic to the city of Toronto is

present at the seminars, an ideal platform

Kolkata though there are no direct flights to

bound to increase.

for the agents to learn more about the des-

Mauritius from the cities,” said Vivek Anand,

tination. The objective of the seminar was to

adding that Indians visiting Mauritius are in-

firmed before 10th December 2015.

UNWTO and ATM Ministerial Forum address intra-Arab tourism Visa facilitation, open skies, the need to adapt to market needs and the role of events in the promotion of intra-regional tourism in the MENA region were the focus of the debate at the 2015 UNWTO & ATM Ministerial Forum on Intra-Arab Tourism: Addressing the challenges and seizing the opportunities (Dubai, United Arab Emirates, 5 May 2015).

a strategy”, said Sheik Nahyan Bin Mubarak Al Nahyan, opening the Forum.

“International tourism to the Middle East grew by 5% in 2014 after three years of consecutive decline. These are very encouraging results and show that tourism in the region continues to progress despite its many challenges”, said UNWTO Secretary-General, Taleb Rifai.

The Arab market can play a particular role in progressing tourism in the Middle East as

A joint UNWTO/ATM initiative, the Ministerial Forum was held under the patronage of

42

of Tourism and Antiquities of the United Arab

it tends to spend more, stay longer and be

Emirates.

more resilient in times of crisis due to its

H.H. Sheikh Nahyan Bin Mubarak Al Nahyan,

“We can all benefit from a common strat-

greater knowledge about the reality of the re-

Minister of Culture, Youth and Social Develop-

egy, an Arab tourism strategy, and the United

gion. Participants agreed that although

ment and Chairman of the National Council

Arab Emirates are committed to support such

tourism in MENA reveals a diverse picture

TRAVEL AND HOSPITALITY | JUNE 2015

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INTERNATIONAL

100% Pure New Zealand hits sixteen with new look and richer story The latest evolution of Tourism New Zealand’s 100% Pure New Zealand campaign has defined the country’s unique offering.

creasingly looking for "different experiences" through a varied range of activities and Mauritius offers amazing activities for adventure lovers like sky diving, ziplining, quad biking, seakarting, submarine rides, helicopter tours and also life time experience of walking with the lions and safari. Rum and tea tasting tours are also gaining popularity among the tourists. Those who are sports minded, can enjoy a game of Golf at one of the many championship level courses in Mauritius. Indians while in Mauritius will definitely

The latest evolution of Tourism

the past three years of 100% Middle-

enjoy long drives, shopping, night life, delicious

New Zealand’s 100% Pure New

earth, 100% Pure New Zealand have

cuisines or simply rejuvenate themselves at the

Zealand campaign has further de-

been extraordinarily successful with

world class spas. Mauritius is a perfect MICE

fined the country’s unique offer to

international

destination. Besides its natural splendour, the is-

travellers with a focus on the range

record levels, but it is now the right

land has all the key facilities required for organ-

and closeness of New Zealand’s at-

time to move the campaign on.

ising successful meetings, conferences and

tractions.

events.

visitor

numbers

at

New story to tell: “Every day a dif-

The new strategy and 100% Pure

ferent journey”

New Zealand commercial comes as

“For the next phase of 100% Pure

one of the world’s longest running

New Zealand, we’ll be emphasising

with the Gulf Council Countries (GCC), North

destination campaigns turns 16 mak-

our story of closeness and diversity

Africa and the Levant destinations presenting dif-

ing it among the worlds most suc-

– how our amazing landscapes and

ferent tourism development levels, there are im-

cessful.

activities are all within easy reach.

portant opportunities to strengthen regional cooperation.

It

will

showcase

how

New

Zealand’s diverse range of unique

“Every day you travel through New Zealand, it’s a different journey.

Areas of opportunities identified by participants

experiences are all within easy reach

“The new commercial shows trav-

include visa facilitation and easier land border

and can all be experienced with

ellers move seamlessly from one

crossings through enhanced use of technology,

ease.

spectacular experience to the next,

growing youth and cruise markets, and the de-

The message, “Every day a differ-

velopment of thematic routes. Furthermore, par-

ent journey” brings the campaign to

ticipants highlighted the importance of a bigger

life while new typography and hand

“For example, in one transition the

focus on the domestic market and the opportu-

crafted logo, developed by local de-

couple dive under water in Abel Tas

nity to use upcoming mega events, namely

signers and artists, cements the

man National Park in the South Is-

sports events, to change the international image

work as unique to New Zealand.

land, only to emerge in Lake Taupo

of the region and implement new measures such

Chief Executive Kevin Bowler says

exaggerating the ease of movement with a series of film transitions.

in the north.

as visa facilitation.

TRAVEL AND HOSPITALITY | JUNE 2015

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INTERNATIONAL

Experience with Thailand.

Visit TTM+ 2015!

Thailand is all set to host its 14th Thailand Travel Mart (TTM) at IMPACT Muang Thong Thani. TTM is Thailand’s largest annual B2B tourism and travel trade event and the region’s leading trade show for the GMS countries of Vietnam, Cambodia, Lao PDR., Myanmar and China (Kunming Province). The primary objective of the exhibition is to help small-and medium-sized enterprises get cost-effective marketing exposure in a highly-competitive global environment.

As of 12 May, 2015, a total of 374 registered exhibitors including 274 hotels and resorts, 26 travel agents and tour operators, 14 companies from the GMS countries, 10 ecotourism operators, 10 wedding and honeymoon specialist companies, 13 entertainment venues, 4 health and wellness companies, 7 other travel services, 2 transportation companies, 7 associations, 6 NTOs, and 1 golf course had registered for this event. So far, TTM+ has also registered 320 buyers from 50 countries. China is the largest contingent (42) followed by the United Kingdom Mrs. Juthaphorn Rerngronasa

(29), Australia (20), India (17), and the USA (15). A group of smaller but high-quality buyers have also been invited from emerging markets; such as, Bahrain, Belarus, Bulgaria, Chile, Ecuador, Egypt, Poland and Romania. Of these 175 are repeat and 145 are firsttime buyers.

tion, creativity, community, and idealism. It is in line with

Mrs. Juthaphorn Rerngronasa, Acting Governor, Tourism Authority of Thailand said

the ‘2015 Discover Thainess’ campaign, which highlights

“The theme of this year’s TTM, ‘Experience with Us’, reflects the idea that travellers

the experiences offered by the Thai way of life, Thai culture

want to ‘experience’ and learn something new to satisfy a deeper need for participa-

and hands-on Thai activities; such as, Thai boxing, Thai massage, Thai cooking, and Thai classical dance. To highlight the Discover Thainess campaign, 12 “hidden gems” will be showcased at TTM+. These are emerging new destinations renowned for their unique history, culture and lifestyle that tourists must not miss, especially repeat travellers.

The official programme will begin on 3rd June, 2015, with buyers, sellers and media registration, a forum for buyers and sellers and a welcome reception. . In addition, on 3rd June, TAT will also create a seller’s forum under the topic of “Uniqueness is the Key” by Mr. Matthew Zatto, Tripadvisor Singapore. TAT will conduct the Thailand Media briefing on 4th June and business meetings will be held on 4-5th June. Buyers and media will enjoy a full range of post-tours that will accentuate the best of the “Thainess” products and service from 6 June onwards..

44

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EVENT WATCH

Lunch for a cause Skal Delhi held its monthly event at New Delhi's lovely Shangri-La’s- Eros Hotel. All attendees and members were encouraged to donate generously for the victims of the Nepal earthquake. Seen at the event were the usual trade glitterati.

TRAVEL AND HOSPITALITY | JUNE 2015

45

FINAL TNH MAY 2015 ISSUE--03-06-2015_Layout 1 6/5/2015 8:05 PM Page 46

IN-CONVERSATION

Goa Tourism hiTs biG wiTh exciTinG offers GTDC is working against the clock to make the destination best suited for everybody. a convention-cum-exhibition

v B SWAATI CHAUDHURY Y

hall at a distance of 28 km

Goa Tourism Development

from

that

would

come up in the next three

has a plethora of ambitious

years.” GTDC has also in-

projects for summer tourists

vited bidders from global

visiting the state. GTDC is

countries to develop proper-

making an all-out effort to roll

ties in the state. Further-

out the hop-on-hop-off bus

more,

service that will serve as a

developing infrastructure fa-

great travel planner and edu-

cilities with every road and

cate tourists.

network being expanded.

the

state

is

Nikhil Desai, Managing Di-

It is best suited for family

rector, GTDC stated, “It is es-

tourists. There have been

sential for tourists to explore

massive

Goa apart from beaches. We

drugs over the past couple

intend to kick-start the Am-

of years. Desai added, “We

phibious Vessel service in

do

order to provide the thrill of

women safety and single

backwaters

women travelers are pretty

and

crocodile

farm experience to travelers.

safe

not

in

crackdowns

compromise

the

state.

on

on

Our

We are launching a portal for experiential tourists who

beaches are geared up with 50 night guards. All taxis

are interested to go for home stay facilities with farm vis-

now run on meters. We also provide the best of medical

its and crab catching experiences. Our beaches are pol-

facilities for Senior Citizens.”

lution-free and we are stressing on sustainable

The state flaunts some of the most interesting festivals

eco-tourism activities. We are positioning the state as a

like 17-day Shigmo, Goa Carnival, Diwali and Ganesh

prospective monsoon and honeymoon destination. We

Chaturthi that offer unique experiences to tourists. “Our

are looking forward to kick-off hovercraft, motorized

food and cultural festival is a celebration of the Goan way

paragliding and floating theme park on Mayem Lake

of life. We have nearly 500 handicrafts crafted from co-

around 45 km from Panjim in the state.”

conut. Spices have been grown in the state since ancient

Ruled by the Portuguese for 451 years, the first and the last colonial power in India, Goa is spread over 3,702

46

Panjim

Corporation Limited (GTDC)

times and our spice trail deserves a special mention,” further added Desai.

sq. km and is a land of great history, culture and tradition.

The state welcomes around 45 lakh tourists ever year

Desai informed,”Goa was once virtually related to

and nearly 3½ million tourists visited St. Francis Xavier

beaches and leisure travel but today it has leapfrogged

Exposition last year. “We get the most number of tourists

into a leading wedding destination in the country. Our

from Maharashtra including Mumbai, Pune and Kolhapur

state is well-known as the culinary and wellness capital

owing to sound connectivity. Other states like Karnataka,

of India. Our wellness facilities have influenced global

New Delhi, Gujarat and West Bengal contribute huge

tourists. We have delectable cuisines from 40 countries

tourist footfalls. We are eyeing around 10 to 15 per cent

across the globe. There is a dearth of large convention

rise in the domestic and global tourist count in 2015,”

centers in the state and we have invited bidders to build

summed up Desai.

TRAVEL AND HOSPITALITY | JUNE 2015

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IN-CONVERSATION

Goa- the perks of having plenty!

In conversation with Mr. Ameya Abhyankar, Director- Goa Tourism, TnH discusses what makes Goa such an appealing destination and what GTDC is doing to promote this gem further.

How important is your relationship with the trade to promote Goa as

similar products. Why should one choose Goa over the other destina-

a preferred destination amongst tourists?

tions available?

I believe our relationship with the trade is pivotal for promoting Goa. As a

I would say the infectious positive energy of Goa is its ultimate USP. From

government body our role is to be a trade facilitator, to provide a platform

the minute you get off the aircraft you are at complete ease. The culture is

for those keen to do business and help in marketing, promotions and ad-

liberal, tourists aren’t hassled in any way and the security is very good. To

vertising. Finally, it is the b2b operators that are going to get into partner-

add to that, I don’t think there is any other destination that offers as much

ships with hotels, airlines, etc. and drive tourists into Goa.

diversity within such a small territorial space. There are countless things to do. For instance you can wake up in the morning and go to Fort Aguada to

What are you doing to promote Goa as a destination?

see the sunrise and enjoy a delicious Israeli breakfast, you can go do yoga

Well for one we are participating in Exhibitions. As you know we had a stand

by the beach or just relax in a shack there, you can go visit a spice planta-

at Arabian Travel Market in May. Apart from this we also conduct

tion, you can rent a boat and go canoeing in the backwaters, you

several road shows. Right after ATM we were in Warsaw,

can go kite surfing, you can witness turtle nesting and so

Poland. We had invited 100 travel tour operators from

much more. If you go to the Bicholim side you can admire

Poland to educate them about the destination. Just

the beauty of the sacred groves. They resemble the

two months before that we had a similar road-

avatar movie set. It is incredible!

show in Amsterdam. We also do a lot of outdoor

Another strong suit is the food. Goa is one place

promotional activities. For example, in Dubai

you can experience everything from authentic

to coincide with ATM we had taken up about

French and Mediterranean food to authentic

250 taxis that had Goa branding on them. In

Japanese food and appetizing local Indian food.

the next few months we are slightly shifting our

Besides that the nightlife is world-renowned. In

marketing strategy. We are looking to open rep-

fact, it is the sixth best nightlife destination in the

resentation offices in important destinations that

world according to National Geographic traveller. It

will generate business and also help us under-

is ranked above destinations like Ibiza.

stand what are the travel expectations, requirements

The great part is the destination caters to all the dif-

and motivations of outbound travellers form those regions. These destinations will prove to be significant because they will come under the e-visa category and they will have excellent

ferent categories of tourists no matter what their budget.

Ameya Abhyankar Director- Goa Tourism

Moreover, people are extremely warm, friendly and hospitable.

connectivity with the Gulf because we already have around four operators

What are the biggest source markets for Goa both domestically and

from the Gulf flying directly into Goa. In addition to all this we are also de-

internationally?

veloping an event calendar. We have already announced this in the new

Domestically, our biggest source markets are families and honeymooners.

budget; the idea is that it will ensure festivity all through the year. We are

We have emerged as a very strong wedding tourism destination too. We

going to try and do different types of events so that there is something for

host a large number of beach weddings. The tourism department is the li-

everyone.

censing authority for weddings on beaches, we have almost a 100 permission requests per month, which is quite a significant number. Aside form

A lot of destinations are focusing on the high-value niche sector of

that we also have a lot of relatively small bandwidth MICE events. Numerous

MICE. How well equipped is your destination for MICE?

corporates host training or incentive programs in Goa. Visitors often come

Currently, we don’t have a very large conference facility but in this year’s

to simply unwind over the weekends. Basically, there is a buzz in the state

budget we have announced a convention center at Dona Paula in Panaji,

all around the year.

which will be spread over an area of about 90 acres. The center will be able

Internationally, Russia and Ukraine were significantly important and they

to handle about 10,000 people with a hotel eco system around it like what

continue to be important but because of the Rouble crisis the numbers were

is the practice globally. Apart from that a smaller convention center is in the

down by almost 30% from Russia this year. Fortunately, other tourists have

works, which will have a capacity of about 2000-3000 people. So I think

compensated that. Owing to the e-visa facility countries like the USA, Philip-

these will really change the shape of things in the times to come.

pines and Jordan are showing promise. Principally, our source markets in the time to come are going to be from countries that have the e-visa option

There are several destinations around Goa, like Sri Lanka that offer

available to them.

TRAVEL AND HOSPITALITY | JUNE 2015

47

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NEW APPOINTMENTS

Pranab Kumar Choudhury Independent Director, Apeejay Surrendra Park Hotels Apeejay Surrendra Park Hotels, pioneers of luxury boutique hotels in India, announced the appointment of an independent Director Pranab Kumar Choudhury on the board of directors of Apeejay Surrendra Park Hotels Limited. Choudhury is ex-Chairman of ICRA limited and Chief Executive Officer of Group ICRA. With a professional experience of over 43 years now, Mr. Choudhury has, prior to joining ICRA, worked in the manufacturing, commercial banking, development banking, and merchant banking sectors.

He is at present a Director on the Boards of Tata Capital Financial Services Ltd, The Peerless General Finance & Investment Company Limited and is Chairman of Peerless Financial Services Limited and Peerless Securities Limited.

Moran Birger Regional Commercial Manager - South Asia, British Airways Moran Birger has been appointed as the new Regional Commercial Manager for South Asia and will be based at the airline’s South Asia headquarters in Gurgaon. Moran will be responsible for all sales and commercial activity for the region, including India, Sri Lanka and Maldives.

Prior to this, in 2013, Moran was appointed as the Commercial Manager in Ghana for British Airways.

Moran has also held the position of Commercial Agreements Executive – Revenue Management for British Airways looking after the carrier’s relationships with a broad portfolio of key European airlines.

He began his career with British Airways in 2011 and has worked in many of the airline’s key business areas including Community Investment, Revenue and Operational Management of the company.

Himanshu Verma Chief Technology Officer, Yatra.com Yatra.com has appointed Himanshu Verma as Chief Technology Officer of the company. Himanshu Verma brings with him almost two decades of diverse experience in the technology industry and the last ten years have seen him in key leadership roles with some of the biggest names in the e-commerce and Internet Industry. In his new role, Himanshu will lead technology development for all businesses and products of Yatra. The appointment is set to augment the organization’s technology capabilities and formalize strategy to build the business across networks, locations and technologies. The role will also have him engaged in growing the mobile business, which is now touted as the future of the travel industry.

Rohan Sable General Manager , Grand Mercure Goa Shrem Resort Accor has appointed Rohan Sable as General Manager of Grand Mercure Goa Shrem Resort. A seasoned hotelier, Sable brings with him over 16 years of experience in the hospitality industry. He joined Accor in February 2013 and was the General Manager of the award winning IBIS Mumbai in his earlier role. At Grand Mercure, Sable will be responsible for the overall management, strategic direction and lead the hotel to continually delight guests with the Grand Mercure hospitality. Sable has numerous years of experience in the various hospitality disciplines, from F&B to Operations to Sales and Marketing.He won the GM of the year award in 2009 from FHRAI. He started his career in sales & marketing and proved himself in a number of properties.

Madhav Sehgal General Manager, Hyatt Regency Chennai Hyatt Regency Chennai has appointed Madhav Sehgal as their General Manager. Sehgal joined Hyatt in 2010 as director of rooms at Hyatt Regency Delhi before moving to Hyatt Bangalore as General Manager in April 2013. Before joining Hyatt, Sehgal held various positions in Rooms in Canada and India. “I am truly grateful for being given this opportunity and am looking forward with anticipation to the new assignment at the prestigious Hyatt Regency Chennai. It has indeed been an exciting and memorable journey here in Bangalore since the rebranding and launch of our first hotel in the city. Chennai the Gateway to South India is a city known for its vibrant character and I look forward to the opportunities and challenges that it will bring,” said Sehgal.

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TRAVEL AND HOSPITALITY | JUNE 2015

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NEW APPOINTMENTS

Chef Sahil Sabhlok Executive Chef, The Claridges, New Delhi The Claridges, New Delhi has appointed Sahil Sabhlok as the Executive Chef. Chef Sabhlok comes to The Claridges, New Delhi with over a decade of experience in the hospitality and restaurant industrywith an aim to make The Claridges, New Delhi an epicurean hub with his experience across diverse cuisines.

He will be instrumental in planning, implementing and overseeing the diverse and unique menus across all our restaurants. He will leada team of talented young chefs, allowing each specialty restaurant to retain its core premium focus, leading them into a new era. Prior to joining The Claridges, New Delhi, Chef Sahil Sabhlok, was with Taj Lands End, Mumbai and his career has

Vimal Bhat Associate Director of Sales, Bengaluru Marriott Hotel WhiteďŹ eld Bengaluru Marriott Whitefield has appointed Vimal Bhat as the Associate Director of Sales. Vimal comes with sales experience of 9 years in the hospitality industry and has worked with well known hospitality brands in India.

Vimal commenced his journey with the Marriott family 6 years ago and was one of the pioneers that Marriott had in the Bengaluru as a part of NSO team. After a very successful stint in the NSO, he moved to the Marriott Whitefield in 2012 as a Sales Manager and played a critical role in the successful opening and positioning of the hotel with his invaluable market knowledge and excellent business relationships.

Varun Ajmani Resident Services Manager, Lakeside Chalet Marriott Executive Apartments Varun Ajmani is the newly appointed Resident Services Manager of Lakeside Chalet Marriott Executive Apartments. With over 11 years of experience in Europe and India, Mr. Ajmani has worked with renowned hospitality groups like Radisson, Hilton and Hyde Park hotels where he has garnered a strong Rooms Division background with exposure in both operational as well as pre-opening hotels. Ajmani is an alumina of the prestigious Oxford Brookes University where he pursued his B.Sc Degree in Hotel and Restaurant Management. He commenced his career in the year 2003 with Radisson Edwardian Hotels in London, United Kingdom as a Guest Services Coordinator. From there on, he progressively moved up the ladder and was appointed as Front Office Manager at the Hyde Park Hotel within the group in 2009 which was his first Head of Department role.

Chef Shubham Dhar Corporate Executive Chef, Delta Corp Ltd Chef Shubham Dhar has been appointed Corporate Executive Chef of Delta Corp Ltd. As the Executive Chef with the Deltin Group, He brings along his rich exposure to the various cultures with varied styles of operation. He has envisioned the hotel to be the ultimate gastro hub for all Europeans and locales visiting.

Dhar hails from a Bengali home, where any meal is a celebration and everyday a festival at supper time.

The love for cooking didn’t take long to transform into passion when everyone at home was all praises when he first steamed his sorson bhapa ilish (steamed mustard hilsa) for dinner. After finishing his schooling from St. Ignatius Loyola High School, Jamshedpur, he graduated from ITC Welcom Group of Hotel Administration in the year 2004 and started his culinary journey with the Taj group of hotels.

Chef Vijayant Rawat Executive Chef, Tux Hospitality Chef Vijayant Rawat has recently joined Mosaic Hotels, Noida (Owned & Managed by Tux Hospitality), as their Executive Chef. Vijayant with 23 years of experience in hospitality sector and association with upscale and Luxury hotels including Jaypee Vasant Continental, New Delhi followed by Jaypee Palace Agra, Compass Group India and so on. Chef Rawat brings with him diversified knowledge in the field of hospitality and developed his expertise and strength in Food and Beverage Production, F & B Operations, Budgets, Guest / Client Servicing, Menu Planning, Kitchen Management and Kitchen Operations. His culinary creativity and experience in creating recipes and delicious dishes through familiarity with wide assortment of Indian and International Cuisine and producing top quality culinary innovations and handling preparation of elaborate meals.

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DINE-OUT

Dubai's answer to the quality Chinese cuisine drought vB

Y Srishti Rai

Location: Atlantis the Palm Decor: The restaurant was spacious and sophisticated yet not overly formal. It was elegantly decorated in ethereal tones of blue, grey and silver. The installation on the ceiling looked like a flock of thousand silver birds in flight and added character to the setting.The tables were inlaid with a beautiful mosaic of mother of pearl shells and the high back chairs were comfortable and adorned with lovely intricately embroidered blue brocade. The attention to detail made the restaurant appealing even before we tried the food.

Service: The staff was predomi-

was spot on.

nantly Chinese and added authenticity to the setting. The

Food: Even though Dubai is a

service was impeccable. Un-

gastronomical paradise with the

prompted, the waitress offered

best restaurants from all over the

plenty of recommendations and

world having started shop here,

shared enjoyable stories about

the Chinese scene is still quite

her experiences serving the glit-

weak. It is no wonder Yuan is

terati that frequents the restau-

such a treat for locals as well as

rant. Even the restaurant

tourists. We started our meal with

manager came to ensure we

a dim sum platter which is always

were enjoying our evening. Good

a good barometer of a Chinese

solutely delicious. We tried the

oca mocktail and my friend had a

service goes a long way in ensur-

kitchen's capability and we were

honey infused Chilean see bass

plum cocktail and a lychee mar-

ing loyal customers. Here, Yuan

happy to find that they were ab-

and sweet and sour chicken with

tini. The drinks were fresh, inno-

fried rice as our entrees. The

vative, perfectly balanced and

tanginess in the sauce, the heat

packed with flavour. We finished

from the spice and the meat

our meal feeling fabulously satis-

cooked to perfection all combined

fied.

meant we enjoyed a tasty and filling main course. What sealed the

Verdict: The missing piece in

deal though was the dessert and

Dubai's dining scene has finally

the drinks. The chocolate rocks

been filled. Executive Chef Jeff

which are basically different tex-

Tan of Hakassan Mayfair fame

tures of chocolate and caramel

has finally given the city a Chi-

were light and phenomenal. To

nese restaurant that sparkles.

quench our thirst I had the Tapi-

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Dl (nD)-11/6167/2014-15-16 | DaTe oF posTIng: 6-11 oF monTH | RnI no.: Deleng/2010/33723 | DaTe oF puBlIsHIng: 4 th oF THe monTH