Travel and Hospitality (TnH) - May 2015

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www.tnhindia.com

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Travel Hospitality I s s u e 0 8 | V o l u m e V I | m ay 2 0 1 5 | ` 5 0

pa g e s 54

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FROM THE EDITOR

Desert of Opportunity!

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar General Manager - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan IT Executive Naveen Manchanda

For any query, write to us at: info@tnhindia.com

www.tnhindia.com Printed, published and owned by Srishti Rai. Printed at Somsons Printing Works, 1/7, Doctor’s Lane, Gole Market, New Delhi - 110001, and published at P- 23/90, Connaught Circus, New Delhi 110001; Editor: SRISHTI RAI

Like I had mentioned in the previous issue, the Middle East as a travel product has come of age. It is more appealing than ever to Indian travellers.

Therefore, the Arabian Travel Market 2015 is slated to be an interesting business place with many new and exciting offerings and products. As most of you may be aware, ATM will be held in Dubai from 4th to 7th May 2015. With over 2,700 exhibitors this year, it is one of the largest and leading travel trade shows and a crucial business platform for the global travel industry. Top decision makers, travel experts, big buyers and professionals from every segment of the tourism value added chain will converge here to get information, establish contacts and conduct business. Hence, our May Issue is focused on the Arabian Travel Market and the Middle East.

Srishti Rai Editor

Take the ‘Dreamliner’ to London Larger, brighter cabins, more spacious seats and innovative new social areas: our 787-9 is now flying Delhi-London.

Find out more at vsflyinghub.com/787

In our Cover Story, ‘Middle East: an eternal fascination for Indian travellers (pg.24)’, Vishal Sinha, COO TUI India, gives you some insight on the appeal of the Middle East amongst Indian tourists and which products within this region sell more and why.

Since a lot of international buyers will be reading this issue (At least I hope!), I would also like to take this opportunity to emphasize the charisma of India as tourism destination. India is an all-season destination with its topography ranging from deserts and majestic mountains to jungles, forests and white sandy beaches. Even more diverse than the topography are the experiences. There is something for every traveller. And, we are eagerly waiting to provide our guests with a memorable and seamless tourism experience, which is uniquely Indian. So I encourage all of you to help us promote Incredible India!

Our readers know that showcasing the best practices in travel trade and the most alluring travel products in the world is what we do in the pages of Travel and Hospitality. This issue is no different and we have done our best to give you the latest updates from the industry. From charming destinations like Tianjin, China and breath taking properties like the ITC Grand Bharat to the opinions of the movers and shakers of our sector, there is plenty to grab your attention so read on!

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contents 12

MAY 2015

24

26

32

14

Tianjin, a beautiful port city awaits

VFS Global

20 your arrival

RezLive.com to have a strong pres-

24 Undeniably Ritzy !

12 eases travel to UAE 14 ence at ATM 2015

The Ritz-Carlton, Kuala Lumpur

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20

49

Middle East: an eternal fascination

26 for Indian travellers

ITC GRAND BHARAT Opulence

32 Epitomized

44

44 “India is a strong market with

great potential for the hospitality sector” - Philippe Zuber

49 Flight review: Malaysia Airlines

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NEWS ATM SPECIAL

Rediscover Kashmir in this summer with MakeMyTrip.com MakeMyTrip.com is bringing Kashmir back in the reckoning for travelers planning their summer holidays.

31st IATO Annual Convention to take place on August 20- 23, 2015 in Indore, MP 31st Annual Convention of Indian Tour Operators Association of India (IATO) will be held at The Grand Bhagwati Palace, Indore, Madhya Pradesh.

MakeMyTrip.com has introduced a slew of measures to assist travelers with their concerns, provide an update on the ground situation

Chief Minister and Tourism Minister of Madhya Pradesh have agreed

through innovative means to inspire and encourage travel to Kashmir

to bless the convention with their presence. Also CM Shivraj Singh

this summer. Kashmir, long been among India’s favourite family holi-

Chouhan has assured that he will personally invite PM Narendra Modi

day destinations, enjoyed a huge resurgence after return of tourists

for the inaugural function on 20th August 2015 as Chief Guest.

to the valley in the last 3 to 4 years. Last year’s floods led to a tourist

IATO has been assured of full support from the Union Minister of State

slowdown, crippling the local economy. The on-ground situation in

(IC) for Tourism and Culture and Minister of State for Civil Aviation Dr.

popular tourist spots of Srinagar, Gulmarg, Pahalgam and Sonamarg

Mahesh Sharma.

is completely routine and typical. MakeMyTrip hosted a press event

IATO’s Executive Committee will meet very soon to decide on the

to showcase the situation in Kashmir through real-time videos and

theme and the subjects for the business session. In this regard, IATO has

photographs, along with customer testimonials that are being show-

sought suggestions from its members.

by T NH DESK

cased on the website, blogs and its social media channels such as Facebook and Twitter. The event was also addressed by Sanjay Suri, popular Bollywood actor who hails from Kashmir. Sanjay shared memories of his childhood in the valley, exhorting Indian travelers to

‘Visit Kerala’ launched

plan their summer vacation in Kashmir, and help the valley recover sooner. Farooq Shah (Director of Tourism – Jammu & Kashmir) was

Union Tourism Minister Dr Mahesh Sharma launched ‘Visit Ker-

also present on the occasion urging travellers to dispel their fears and

ala’ 2015-16, an all-year tourism campaign to present travellers

concerns about visiting the state.

to ‘God’s Own Country’ a lifetime experience of the state’s natural

Ranjeet Oak, Chief Business Officer – Holidays, MakeMyTrip, said,

beauty, cultural splendour, culinary traditions and famed hospital-

“In the last few years, Kashmir opened up in a huge way, taking top

ity. In a video message to the launch ceremony of ‘Visit Kerala’,

spot as India’s favourite domestic holiday destination. MakeMyTrip is

Kerala CM Oommen Chandy said visitors to Kerala during 2015-

the single largest travel operator for Kashmir valley - we manage trips

16 would find the state’s destinations more attractive and full of

for nearly 35,000 travellers every year to Kashmir valley (excluding

surprises. “Make the most of ‘God’s Own Country’ with a visit to

Ladakh). The valley, after battling floods last year, is now ready to re-

Kerala,” Chandy told. Starting this Vishu (Kerala New Year), on

ceive tourists again. Kashmir holidays business was growing at an

April 15, up to the next Vishu in 2016, every visitor to Kerala will

average of 45% year-on-year and we expect the business to regain

experience ‘God’s Own Country’ like never before.”

lost ground and continue to maintain momentum.”

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TRAVEL AND HOSPITALITY | MAY 2015

by TNH DESK

by TNH DESK

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TRADE ATM SPECIAL India Travel Congress, 2015

Redefining Relevance

TAAI’s 62nd convention reflects on staying relevant Travel Agents Association of India (TAAI) held its 3-days annual convention, the Indian Travel Congress (ITC) along with the India Travel Trade Expo (ITTE) at The Westin Resort Nusa Dua, Bali in Indonesia. With its theme ‘Reflections-Redefining Relevance’ the 62nd convention of TAAI deliberated on the issues and challenges that travel agents fraternity of India is facing today.

v B PREM KUMAR Y

days convention.

and its various chapters attended the conven-

The theme of the TAAI’s convention was ‘Re-

Second and third day of the convention was

tion. According to Dhananjai Saliankar, Re-

flections – Redefining Relevance’. As the theme

meant for business sessions and other activi-

gional Director, South Asia, Starwood Hotels &

of the convention also suggests, the delegates

ties. On the second day Ashwini Kakkar talked

Resorts, the convention was successful, well-

discussed ways and measures to better their

about ‘The challenge to remain relevant’ for

organized and well-attended. “This will definitely

business and staying relevant in a competitive

travel agents in fast changing travel industry. He

help Indian outbound travel to Bali grow.” Star-

market place. The convention saw a serious,

said that technology is becoming an integral

wood Hotels & Resort have a very good pres-

and sometime heated debate on the relevant is-

part of the modern life, suggesting that only

ence in Indonesia including Bali.

sues concerning the travel & tourism industry.

those who will embrace technology will survive

Sunil Kumar, Acting President of TAAI, who

Changes, challenges, technology, Innovations,

in the technology-propelled travel and tourism

was also the Chairman of the 2015 TAAI Con-

diversification, IATA’s New Distribution Capacity

industry. The key take away from the conven-

vention, said that the convention will increase

(NDC), these were some of the key talking

tion was that the travel agent need to adept,

outbound arrivals from India to Bali and Indone-

points that dominated business sessions at the

embrace technology and diversify their prod-

sia. Underling the importance of Knowledge in

convention. Speaker after speaker talked about

ucts and services to stay relevant and keep

tourism, Sunil Kumar said that both knowledge

changes taking place in the travel & tourism in-

growing.

and tourism these days grow exponentially ,

dustry and exhorted ordinary members to ac-

Some of the topics on which the business

however people in the travel industry are getting

cept the reality and embrace the changes if they

sessions were held were about ‘The challenge

more and more compartmentalized that needs

have to survive and flourish. Ashwini Kakkar,

to remain relevant’ ‘Strength of being Unique,

to be changed.”

Mercury Travels underlined the role of technol-

Breaking Tunnelled Visions, and ‘How future

ogy in the travel business.

ready are we’.

Apart from serious discussion on various issues, the delegates also had chance to enjoy

TAAI’s Indian Travel Congress was inaugu-

The key speakers at the convention included

delicious food, entertainment and other fun

rated by Consul General of India in Bali Amar-

Ashwini Kakkar, Past President – TAAI & Exec-

filled opportunities. After a lavish lunch on the

jeet Singh Takhi along with Acting President of

utive Vice Chairman, Mercury Travels; Karan

second day of the convention, the delegates

TAAI, Sunil Kumar amid presence of many sen-

Anand, Head Relationship, Cox & Kings;

and media persons went to watch the famous

ior members of TAAI. A premier and prestigious

Dhananjai Saliankar, Regional Director, South

Devdan Show. And then in the same evening

event of Indian travel and tourism industry, ITC

Asia, Starwood Hotels & Resorts; Marius Do-

they enjoyed the Inaugural Grand Namaste

has been regularly organized since last 62

geanu, Manager – NDC, IATA – Asia Pacific &

India Dinner, where among others, Indian Am-

years ago. Around 350 members from the In-

Singapore; Sandeep Dwivedi, Chief Commer-

bassador to Indonesia Gujrit Singh was pres-

dian travel industry India attended the ITC. They

cial Officer, ITQ – Galileo; Rajiv Jakkula, VP,

ent. On the last day of the convention in the

met around 50 local sellers from various field of

Bird Group – Amadeus; George Saunders, Asia

afternoon, delegates went to see the Bali

tourism sector in Bali such as travel agencies,

CEO, Cover More Group; Naresh Rawal, VP

Agung Show with Bali Safari. There was a gala

hotels, spas and restaurants in Bali during the

Sales, Star Cruises.

dinner at the last day.

India Travel Trade Expo (ITTE) during the 3-

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TRAVEL AND HOSPITALITY | MAY 2015

Many present and past office-bearers of TAAI

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AVIATION ATM SPECIAL

Air Canada to operate nonstop flights between New Delhi & Toronto Arun Pandeya, Head of Air Canada in India recently announced that Air Canada will commence nonstop flights between Canada and India in November this year. Air Canada will operate the Boeing 787 Dreamliner fleet on nonstop New Delhi-Toronto Route. Pandeya made this announcement recently at a press meet at ITC Maurya, where Kapil Kumria, Member - National Alliance of Indo Canadians, Chairman & Managing Director of the Corporate Alliance Group and Jess Dutton; Deputy High Commissioner of Canada to India and renowned Bollywood singer, Sukhwinder Singh were present.

Dutton expressed his heartfelt pleasure about an Indian Prime Minister’s visit to Canada almost after 43 years and how this visit would strengthen the relations between both the countries.

by T NH DESK

Qatar airways expands code-share agreement with S7 airlines New code shares enhance Qatar Airways presence across Russia. Qatar Airways has strengthened its relationship with fellow oneworld member S7 Airlines, with the implementation of additional code-share routes across its network.

Qatar Airways first launched a code-share agreement with S7 Airlines late last year, allowing Qatar Airways’ passengers travelling from Doha to be able to connect onto destinations with S7 Airlines including Chelyabinsk, Kazan, Omsk, Perm, Rostov, Saint Petersburg, Samara, Sochi, Tyumen and Yekaterinburg. Likewise, S7 Airlines’ passengers can book from Moscow to Colombo (Sri Lanka), Ho Chi Minh City (Vietnam), Hong Kong, Phnom Penh (Cambodia) and Phuket (Thailand) via Doha.

Vistara incorporates BAE IntelliCabin in-flight entertainment Vistara has selected BAE Systems’ IntelliCabin in-flight entertainment (IFE) system, which pro-

by T NH DESK

IATA launches standard safety assessment program

vides in-flight wireless streaming of preloaded content to customers’ personal electronic devices (PEDs) across all three cabin classes in its fleet of A320 aircraft. The system also includes fully in-

The International Air Transport Association

tegrated Samsung Galaxy Tab S tablets for Business Class customers. With its state-of-the-art wire-

(IATA) launched the IATA Standard Safety As-

less technology and unique user interface, the fully integrated IFE system provides travellers with

sessment (ISSA) for airlines not eligible for the

entertainment options beyond those currently available aboard commercial flights. The entire fleet

IATA Operational Safety Audit (IOSA).

of Vistara will incorporate this system, expected to go live in another six months. In the interim, BAE

ISSA is a voluntary safety audit program

Systems is providing Vistara’s Business Class customers with customised Samsung Galaxy tablets

aligned with global best practices and created

with specially selected preloaded content. This interim solution will be available to Vistara’s Business

primarily for airlines that operate aircraft which

Class customers on flights of more than two hours duration from May 2015.

have a lower maximum take-off weight

by T NH DESK

(MTOW) than the 5,700 kg (12,566 lbs.) threshold for participation in IOSA. ISSA is also an alternative for airlines, such as some private charters whose business model does not allow conformity with IOSA’s standards. ISSA is not a substitute for IOSA which remains a requirement for IATA membership.

10

TRAVEL AND HOSPITALITY | MAY 2015

by TNH DESK

ATM SPECIAL AVIATION

Air India, Adria Airways sign Code Share Agreement Both airlines are members of Star Alliance,

more competitive fares for passengers trav-

Adria Airways since November 2004 and Air

eling between both carriers’ home markets,

Headquartered at Ljubljana Airport, today

India being the newest member of the al-

for which Air India and Adria Airways are the

the majority of Adria Airways business is in

liance, joined in July 2014.

of the IATA.

premier carriers. The code share will also fa-

scheduled flights; its network links Ljubljana

Under this code share arrangement, Adria

cilitate in the promotion of trade and tourism

with 20 cities throughout Europe and offers

Airways would code share as a marketing

between the two countries. Indians will now

excellent connections to South East Europe.

carrier on Air India operated flights on the

take the opportunity to visit the beautiful and

In 2004 Adria Airways joined the Star Alliance

Delhi-Frankfurt vv sectors and Air India would

scenic country of Slovenia and likewise, it will

as a Regional member; and in January 2010

code share as a marketing carrier on Adria

open up the window of opportunity for Slove-

Adria Airways became a full member of Star

Airways operated flights on the Frankfurt-

nians to visit “Incredible India”.

Alliance.

Ljubljana vv sectors. The agreement will en-

With the commencement of this code

Adria Airways embodies many features

able both airlines to get additional feed from

share arrangement, Air India has added

characteristic of Slovenia: hospitality, friendli-

each other’s network.

Ljubljana to its growing code share network

ness and high-quality services. Adria Airways

and Air India has become first Indian carrier

is already represented on India market by

to offer services to Slovenia.

Dex Aviation and is a member of BSP India.

The code share offers exciting opportunities to the esteemed customers to travel seamlessly between India and Slovenia. The

Founded as a charter company in 1961,

agreement means better connecting times,

Adria Airways started serving scheduled

seamless travel, more travel options and

routes in the eighties, and became a member

by T NH DESK

Qatar executive targets asian business jet market Air India (AI), the national carrier of India and Adria Airways (JP), the national airline of Slovenia has entered into a Free Flow Code Share Agreement effective 02 March 2015.

Qatar Airways’ corporate jet division sees great potential for its business jet services in Asia. Qatar Executive – Qatar Airways’ business jet division – is growing its international footprint by targeting corporations and the fast-growing number of high-net-worth individuals in Asia, reinforcing its strategy to tap into global growth markets. Asia, predominantly China, is widely regarded as one of the fastest growing markets for business jet services today. The use of business jets as a tool to enhance productivity and to support and facilitate corporate international growth is gradually increasing.

by TNH DESK

TRAVEL AND HOSPITALITY | MAY 2015

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IN FOCUS

ATM SPECIAL

VFS GLOBAL EASES TRAVEL TO UAE v B PREM KUMAR Y

Dubai as a destination is exceedingly popular and has always been a favourite for Indians, and now the city represents a growing and accessible list of destinations to visit, says Vinay Malhotra. “The city of Dubai is a leading metropolis which also serves as a great connecting point between Europe and Asia. This city and UAE in general has a wealth of assets and conditions that make it a worldclass business centre and leisure destination with political and economic stability and high end infrastructure.”

“For VFS Global, Middle East has always been an important region – and hence we have often launched new services and innovations first in the Middle East region,” says Malhotra, adding, “Our current Visa Application Centres (VACs) in Dubai and Abu Dhabi are showcasing VACs. It’s a region where customer service level demands are high that encourages us to strive continuously towards enhancing our service offerings.”

VFS Global introduced operations in the Middle East in 2004 with the launch of Australia Visa Application Centre (VAC) in the UAE. Speaking about the growth of their operations in the MiddleEast, Malhotra said, “We expanded our operations in the Middle East in 2005 by launching Australia Visa Application Centres in Bahrain, Kuwait, Oman, Qatar and Saudi Arabia. In the same year, 2005, we also launched operations for UK Visas in the Middle East by setting-up a UK Visa Application Centre in Qatar.” At a global level VFS Global has been serving the UK government since 2003. By 2007 UK

12

TRAVEL AND HOSPITALITY | MAY 2015

Vinay Malhotra COO – South Asia & DVPC, VFS Global

dle East actually preceded the launch of visa centre operations in the region, and dates back to 2002 when we signed a contract with Emirates to process UAE visa applications for Emirates’ customers under the brand Dubai Visa Processing Centre (DVPC) – initially in India and then across the globe. And in 2008 we introduced Dubai Visa Processing Centres in the Middle East in Iran, Jordan and Lebanon. The partnership is now over 12 years strong and has grown into 16 countries across 33 cities,” says Malhotra, adding, “Overall we have been able to grow our Middle East operations steadily with the addition of new client governments on a continuous basis.

Today we serve 25 client governments in the region. This is offered via 168 Application Centres located in 12 countries.”

DVPC GROWS NETWORK WITH A VIRTUAL PLATFORM SINCE 2010 visa operations of VFS Global had expanded to the UAE, Bahrain, Kuwait, Oman and Saudi Arabia. In 2008, VFS Global introduced their service for the Governments of India, Singapore, France, Germany and Italy with Visa Application Centres in the UAE and Saudi Arabia. In 2013, VFS Global was honoured to win the global contract of the Ministry of Foreign Affairs, Saudi Arabia, for providing visa application and biometric enrolment services in the UAE. VFS Global has had a long association with the Middle-East that predates the launch of their visa centre operations in the region. “Our association with the Mid-

In order to support Emirates’ expanding network, DVPC embarked on a new chapter in 2010 by facilitating UAE visa applications via www.emirates.com.

“Through this, it was possible to reach out to residents of over 180 countries thus facilitating their travel to Dubai. With Emirates’ impressive network of operations across the globe and the accessibility of an online UAE visa application process, travel to Dubai became even more convenient. Passengers could now apply for a UAE visa 24 x 7 x 365 in their own time zones and locations worldwide,” says Malhotra.

In this constantly evolving world of

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ATM SPECIAL

IN FOCUS

VFS Global launched its Dubai Visa Processing Centre (DVPC) in 2002 to extend convenient visa application facilities to applicants travelling on Emirates. Since then their Middle-East operations have been growing steadily with the new client governments being added on a continuous basis. In an interview with TnH, VINAY MALHOTRA, COO – South Asia & DVPC, VFS Global talks about the association of VFS Global with the Middle-East, and their growth in the region. business, DVPC and Emirates were quick to implement a process that extended a convenient process even for the large community of travel agents across the globe. “In 2011, DVPC created a B2B platform dedicated to this fraternity that required the travel agent to log in and provide the service out of his own premises,” says Malhotra. “Hence this made the travel shop a Dubai visa application centre on behalf of DVPC as this is a dedicated platform for travel agents in every city, metro and town supported with contact centre services and help lines.”

DVPC is a brand that offers a plethora of services and visa categories, often exclusive to the market. In addition to offering a reliable and convenient service, DVPC uniquely offers visa categories for passengers travelling Emirates in addition to the other categories otherwise available. “Currently the newly introduced multiple entry visas valid for 30 and 90 day travel are only offered at DVPC centres and via the website. Further to this a 14 day business visa is also exclusive to DVPC where service includes contact centres and email support to assist the applicant throughout the process,” informs Malhotra.

“DVPC offers a uniform pricing model

that is consistently maintained throughout the year with a range of value added

“For VFS Global, The Middle East has always been an important region – and hence we have often launched new services and innovations first in the Middle East region.

It’s a region where customer service level demands are high that encourages us to strive continuously towards enhancing our service offerings.” services based on the needs of the market,” says Malhotra. Some of these include: Express Visa – Delivery within 48hrs from the time of application.

Door to Door service for delivery

of visas Dubai Airport Meet & Assist These and much more are offered via DVPC centres and the online service facility as a result of regular enhancement to ensure a superlative customer experience.

VFS GLOBAL MAKES AVAILABLE ANYTIME, WHERE

DVPC ANY-

VFS Global is committed to continuous improvements for a truly world class customer experience. “The focus remains on convenience while ensuring a safe and secure process as is the requirement and mandate of all our offerings. Quite naturally and in keeping with digital trends of transactions, VFS Global plans to launch UAE visa application services via DVPC mobile compatible applications this summer. Customers will be able to apply for their UAE visas using their hand held devices,” says Malhotra. The online website shall be device compatible via www.emirates.com to cater to the online UAE visa application process. Besides this, smart phone and tablet users will also be able to download and install apps from Apple’s app store & Google’s play store respectively.

TRAVEL AND HOSPITALITY | MAY 2015

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TECHNOLOGY ATM SPECIAL

RezLive.com to have a strong presence at ATM 2015 RezLive.com will be participating in this year Arabian Travel Market, Dubai with a bigger stall and much bigger team to make a strong show. Jaal Shah, Founder, RezLive.com & Group MD, Travel Designer Group speaks to TnH on his plans for the ATM 2015.

Q& A

also serves as a leader for providing the conducive environment for any exhibiting organization to showcase its offering to the buyers in the best possible manner. ATM 2015 is all set to

zLive.com and the response about the same

offer promising business prospects.

from all our markets has been more than encour-

What is your expectation from the ATM 2015?

aging. And in my opinion it’s only going to get

How is this going to be different from the last

How do you see the role of ATM in the pro-

better. We are also working extremely hard to

year in terms of quality & number?

motion of tourism between India & the Mid-

pump up our inventory and offer more options to

Arabian Travel Market (ATM) is one of the most

dle-East?

our travel partners for different cities at best net

important travel trade shows in current time. It’s

Both, India and the Middle East region are posi-

rates. We also working out on few key features

giving the best platform to the OTAs, hoteliers,

tioning and emerging as major leisure destina-

that we will be rolling out this year pertaining to

agents, DMC’s to showcase & market their prod-

tions on the global tourism map. These regions

RezLive.com. We are also going to showcase

uct to meaningful visitors coming from across the

share close ties on many fronts and view each

our new product to the travel world which is De-

globe. ATM every year comes up with something

other as important source markets. Over the

signer Indya an inbound initiative of Travel De-

new and exciting, not only for the exhibitors but

years the Arabian Travel Market (ATM) has be-

signer Group which offers a hassle free luxury

also for the visitors. We have always received a

come an important platform for both to showcase

travel experience to India.

very favorable response from the travel trade and

their respective destinations and tourist attrac-

the stall remains packed with our travel partners,

tions, and increase the share of tourist arrivals.

looking to further strengthen our fruitful relation-

Do you aim to increase your presence in the Middle- East through your participation in

ship with them. This year also we expect the

What is your plan for ATM 2015? What will

ATM?

same and hope to see visitors in large numbers

be highlights of your product exhibition?

We are in the middle-east market for long now

which I am sure will be.

The preparations have started 3 to 4 months in

and share a healthy relationship with the local

advance considering ATM one of the most im-

travel trade. From time to time, we also do agent

As an exhibitor, how important is ATM for

portant shows we exhibit in. Every time when we

engagement activities to stay closer to our

you? How do you see ATM as a platform to

visit ATM, we come with a strategic plan to be

beloved travel agents and highlight their impor-

exhibit your product?

achieved. ATM being a big event one needs to

tance in making what we are today. ATM acts as

Arabian Travel Market is a world class travel

be well prepared and have to do appropriate re-

a right platform for us to meet all our travel part-

trade show: it offers the best platform to show-

search to project their offerings to the interna-

ners from the region and across the globe under

case one’s offerings to the travel trade that is

tional travel trade in the right manner and

one roof, making it easy for us to have a one to

pooled in from all across the globe. It has the

achieve their set goals. We have a bigger stall

one conversation with them and also at the same

highest number of international portfolio of ex-

and a much bigger team participating this year,

time look for different avenues of doing business

hibitors amongst all the Travel Trade Shows. ATM

as a result of which the plans will be bigger which

with them. The travel agents also feel the same

not only serves as the path defining and learning

we will showcase when the exhibition starts. We

as they get a chance to meet the whole team and

experience for the buyers across the globe, but

have recently launched the new version of Re-

share their valuable feedback with us. by T NH DESK

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TRAVEL AND HOSPITALITY | MAY 2015

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TRADE

ATM SPECIAL

ATM 2015 opens windows of opportunity for twoway tourism in Bengal With the swinging in of the Arabian Travel Market, it’s time to rediscover the magical wonderland of the Middle East for Bengal tourists and at the same time, the West Bengal government needs to entice the high-flying Arab travellers to Bengal.

Jordan, Israel et al.”

BY Swaati Chaudhury

travel agents and tour operators from Kolkata fly-

“WB govt needs to concentrate on ATM to boost tourism in Bengal and to draw high-end tourists from Arabian countries”

ing to Dubai to make their presence at ATM this

Vikas Sarogi

Dubai is undoubtedly the most popular getaway for tourists from the eastern states of India. “The new destinations like Amman and Dead Sea in Jordan, Muscat and Jerusalem in Israel are emerging as new-found destinations for today’s travellers from Bengal. There are a number of

year. Around 25 leading Kolkata-based travel or-

General Secretary, Eastern Region, TAAI

ganizations would be travelling to the mart.”

Emirates Airways, Etihad and Qatar Airways have their regular flight services from Kolkata to

The travel mart heralds at a time when Arabian

chunk of travellers flying off to the Middle East

travellers develop info on tourist destinations

destinations from Kolkata every month. There are

across the globe.

“ATM is a great place for networking, understanding new technologies and interacting with the global travel trade,” Sanjay Mittal

on ATM with a view to boost the tourism potential

and associations based in Kolkata to find out the

With more number of world-class airlines fly-

grim tourists from North-eastern states travel to the Middle East to visit the holy city of Jerusalem.”

The mart provides a wonderful opportunity to pitch for two-way tourism to the Middle East as well as in Bengal. Sarogi further added, “The West Bengal government needs to concentrate of Bengal and to draw high-end tourists from Arabian countries to Bengal. There should be delegates from the state tourism department at the

TnH interacts with leading travel companies

countries.”

the Middle East. Sarogi added, “There is sizeable

tourists from Odisha visiting Dubai while many pil-

Executive Director, Trident Travel Private Limited

tourists from Assam touring the Middle East

travel mart for Bengal to make its mark in the Arabian travel world.”

“The mart will pave the way for high-end Arab travellers with strong spending power to travel to Bengal in first class flight,” Indrajit Sarkar

MD, Voyagers Club Tours Private Limited

kind of significance the current ATM holds for the

The mart is a unique opportunity to entice trav-

ing out from Kolkata to the Middle East, ATM is

travel fraternity and tourists in Bengal, the eastern

ellers to travel to the fascinating Arabian world. In-

all set to assume a new dimension for the travel

states and North-eastern states of India.

drajit Sarkar, MD, Voyagers Club Tours Private

fraternity of Bengal. Sanjay Mittal, Executive Di-

According to Vikas Sarogi, General Secretary,

Limited said, “A number of Bengal tourists travel

rector, Trident Travel Private Limited said, “ATM

Eastern Region, TAAI, “The ATM is a leading B2B

to Dubai on weekends. There are many VFR

holds immense significance for the travel organi-

meet for the travel trade across the world and

tourists (Visiting Friends and Relatives) to Dubai

zations and tourists in the eastern region of India

does not focus on business-to-consumer meet. It

and Abu Dhabi all round the year. The leisure

since it flaunts a plethora of business opportuni-

serves as an excellent platform for the travel fra-

tourists from Bengal visit Dubai from October to

ties and new tourist destinations come into focus.

ternity to explore the unlimited tourism potential

March while shoppers touch down Dubai during

Tourists in the eastern belt of India have a sound

of the Middle East. One can get info on the major

Dubai Shopping Festival in the month of January.

choice of airline players flying out within short time

hospitality chains and the major tourism hotspots

MICE travel from Bengal to the Middle East is

to the Middle East as compared to other destina-

in the Middle East world. Once upon a time, the

from July to August and during winter months.

tions. There are a wide spectrum of travellers from

Middle East was confined to Dubai for Bengal

With Etihad Airways starting Kolkata operations,

the eastern states of India to the Middle east in-

tourists but these days, travellers are exploring

Abu Dhabi has emerged as a preferred stoppage

cluding leisure, business, pilgrim and medical

the other charming tourist destinations like Oman,

for Bengal tourists. Apart from Bengal, there are

tourists.”

16

TRAVEL AND HOSPITALITY | MAY 2015

GOVERNMENT ATM SPECIAL

Cleanliness, security & hospitality are key ingredients of successful tourism model: Dr Mahesh Sharma Union Tourism Minister Dr. Sharma described “cleanliness, security and hospitality” as the three major ingredients of a successful tourism model. He emphasized the need to propagate India’s culture and heritage around the world through tourism.

Dr. Sharma launched ‘Visit Kerala’ 2015-16

memories that will last a lifetime.”

in New Delhi, which is a high voltage all-year

Anilkumar said Kerala would take tourism to

tourism campaign to present travellers to

the “next level” during the new campaign, while

‘God’s Own Country’ a lifetime experience of

appealing to the Centre to continue the finan-

the state’s natural beauty, cultural splendour,

cial assistance to the state as in the previous

culinary traditions and famed hospitality.“Ker-

years.

ala needs to be promoted across the world,”

“The ‘Visit Kerala’ campaign is also fuelled

said Dr Sharma, who promised central assis-

by the synergy between the private and public

tance to the state to raise the profile of the

sectors in the tourism industry,” he added.

state as a top tourist destination in the world.

Union Tourism Secretary, Dr Lalit K Panwar,

The minister, in his inaugural address, made

the Guest of Honour, said creativity and imag-

a strong case for women empowerment

ination by the state tourism department have

through their participation in the growth of

sustained the visitor’s interest in Kerala over

tourism, saying a major share of women per-

the years.

sonnel in the tourism industry has to be ensured in the future.

“Ayurveda and backwaters would be incorporated in the central government’s global

Kerala Chief Minister Oommen Chandy, who

tourism promotion campaign,” Dr Panwar said,

addressed the launch ceremony of ‘Visit Ker-

adding that Kerala has become a “role model”

ala’ through a video message, said visitors to

for other states in promoting tourism through

Kerala during 2015-16 would find the state’s

its multidimensional programmes.

destinations more attractive and full of surprises.

Route Heritage and Kochi-Muziris Biennale.

“The central theme of tourism in Kerala is

“The complaints received by the Tourism

‘Responsible Tourism’” Rao said, adding the

ministry from tourists are almost ‘zero’ as far

‘Visit Kerala 2015’ campaign would include an

“Make the most of ‘God’s Own Country’ with

as Kerala is concerned,” Dr Panwar said while

array of innovative programmes, ranging from

a visit to Kerala,” Chandy told the gathering,

explaining that people of Kerala treat their

Ayurveda to adventure trips, from destination

which included the Who’s Who of Indian

guests with utmost friendliness and respect.

weddings to heritage tourism and food festi-

tourism and travel industry.

Kerala Tourism Secretary G Kamala Vard-

vals to quiz competitions.

State Tourism Minister A P Anilkumar said:

hana Rao, who made a theme presentation on

Kerala Tourism Director P I Sheik Pareeth

“Starting this Vishu (Kerala New Year), on April

the new campaign initiative, said the major

welcomed the gathering while Kerala Tourism

15, up to the next Vishu in 2016, every visitor

focus of the campaign would be to strengthen

Additional Director Anupama T V proposed

to Kerala will experience ‘God’s Own Country’

the promotion of tourism products that are

vote of thanks.

like never before. Every visitor will take home

unique to the state, such as Ayurveda, Spice

18

TRAVEL AND HOSPITALITY | MAY 2015

by T NH DESK

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:27 PM Page 17

ATM SPECIAL DESTINATION OMAN

Oman Tourism gets foothold in India Beating many challanges, Oman Tourism has successfully created a good recall value for the destination in Indian market over the years.

v B PREM KUMAR Y

is an excellent destination for evolved travelers

in 2014 it was 256,210 indicating a growth rate

Oman Tourism had to put a lot of efforts to

from India seeking something niche, different

of 36 per cent in the last four years,” Sheerazi

change the image of Oman in India. “Indians

and outdoorsy. Being a short-haul destination,

says. Talking of their Indian strategy, Sheerazi

had several apprehensions about Oman ear-

Oman also serves as a great long weekend

says,“In the India market, our main strategy

lier. From assuming it offered very little beyond

destination for quick getaways.

has been to build awareness about the desti-

employment opportunities to considering it a

As a country filled with beautiful mountains,

nation by providing detailed information and

very orthodox nation, Oman was perceived

valleys, caves, deserts, beaches, Oman is a

product knowledge to the travel trade industry

very differently by Indians,” said Lubaina Sheer-

great destination for adventure lovers, which of-

to promote it.” She adds, “Today, even the lux-

azi, India Representative, Oman’s Ministry of

fers a plethora of adventure activities, says

ury traveler is moving from ostentation to au-

Tourism. “It was not easy to promote a destina-

Sheerazi. From kayaking in crystal blue waters

thentic

and

experiential

travel.

And

a

destination like Oman will appeal to such travelers. We are promoting the cultural, heritage and natural diversity of Oman in India.” From conducting roadshows, participating in trade events and exhibitions to giving training sessions to trade agents, “we want to build the brand ‘Oman’ as a perfect short-haul holiday getaway. ” Sheerazi says, “Our primary focus has been to promote the regions of Muscat, Jebel Shams, Nizwa, Sur, Wahiba Sands, Ras Al Jinz, etc as tourist spots in India.” These regions cater well to Indian interests and are easily accessible by road. The country also features historic forts and castles, which are among many cultural landmarks that give the country its unique character. “Adventure activities are another USP of Oman and we promote

various

adventure

activities

like

snorkelling, kayaking, scuba diving, trekking etc to Indian travellers who wish to indulge in tion like Oman in India because of these mis-

to snorkeling and scuba diving to explore the

conceptions. We had to first change the

wonderful coral reefs in the Omani oceans, one

In 2015, Oman Tourism will be focusing on

impression they had of the destination by in-

will be spoilt with options to choose from. Mus-

some niche segments besides leisure in Indian

creasing awareness amongst Indians about

cat can be explored for dolphin watching, sail-

market. “Wedding and MICE will be important

Oman as a leisure destination,” says Sheerazi.

ing and jetskiing. Daymaniyat islands is famous

segments and we will be working at building

“In spite of these hurdles, we have managed

for snorkelling and scuba diving; Masirah is-

stronger presence in these segments. We will

them when visiting Oman.”

to create a good recall value for the brand in

lands is an excellent place to go for kite surfing;

also conduct networking evenings for corpo-

India over the years and have been able to pro-

Jabal Shams is famous for hiking and trekking

rates and wedding planners in different Indian

mote effectively the tourism products of the

trips; Salalah has some good places to go for

cities and take them on study tours to Oman,”

destination. Today, Indians are travelling to

bird watching while dune bashing, quad biking

says Sheerazi, adding that with trade, “our

Oman for purely leisure purposes and also for

can be experienced in Sharqiyah Sands.

focus is shifting towards conducting more one-

Oman Tourism has seen a healthy growth in

on-one trainings and meetings and we will be

Elaborating reasons for Indians to choose

terms of Indian arrivals over the years. “In

focused on educating the travel trade as much

Oman as destination, Sheerazi said that Oman

2010, Oman saw 187,322 Indian arrivals and

as possible about Oman.”

MICE,” Sheerazi says.

TRAVEL AND HOSPITALITY | MAY 2015

19

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:27 PM Page 18

DESTINATION-CHINA ATM SPECIAL

Tianjin, a beautiful port city awaits your arrival

Tianjin Hai River

Tianjin, called Jin for short, is located in the northern part of North China Plain.

The port city covers a total area of over 11,760 square kilometers, with a population of approximately 14 million. Its distance to Beijing is only around 150 kilometers.

Tianjin is a place where a variety of folk arts are originated, prospered and developed.

Comic dialogue and Beijing opera are the important representatives of Tianjin's folk arts. Music and literature have intermittently

reflected

Tianjin's

geographical

and

cultural

characteristics. It is also blessed with a great variety of attractions, such as Jinmen Shijing, Ancient Cultural Street, Dagu Emplacement, Huangyaguan Great Wall, Dule Temple, Haihe River, Water Park, Panshan Mountain, Hotel Street and Food Street, TV & Radio Tower and Zhonghuan Cailian, etc. When touring this city, one will be always satisfied with its modern and

Tianjin Ancient Cultural Street

convenient tourist facilities.

Tianjin Port Tianjin enjoys a mild climate in spring and autumn, which are good seasons to make a tour in Tianjin, but the periods are short. Tianjin is hot and rainy in summer, dry and cold in winter, thus making different sorts of scenery. Autumn is usually regarded as the best tourist season in Tianjin, as one can watch the Bohai Sea in the east, enjoy the folk customs in the west, admire the ecological landscape in the south and visit Yuyang in the north. Of course, in winter one can enjoy the hot springs in Tianjin: Dijing Hot Springs Resort, Dongli Lake Hot Springs Resort, Tianjin Shuishang Hot Springs Garden, Tianjin Baodi Hot Springs Resort, just to name a few.

Tianjin Italian Style Town

20

TRAVEL AND HOSPITALITY | APRIL 2015

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:27 PM Page 19

ATM SPECIAL DESTINATION-CHINA

Yangliuqing New Year Painting:

a unique art form of Chinese folk culture

New Year Painting-Surplus (Yu)

New Year Painting Collections

Also known as ‘paper paintings’ and ‘painted pictures’, Yangliuqing New Year Painting is a unique art form in Chinese folk culture.

The paintings are called "New Year paintings" because they are mostly

Yangliuqing New Year Painting Museum

posted during the traditional Chinese New Year holiday for decoration and they are also a symbol of New

ditions of the Song and Yuan dynasties and absorbed the essences

Year's greetings.

of woodblock paintings, craftworks and stage arts of the Ming dynas-

New Year paintings appeared around the Tang Dynasty (618 AD-

ties. Thanks to its rich themes, elegant patterns and comely color, the

907 AD), replacing the previous door pictures featuring gods believed

Yangliuqing New Year Painting is still very popular today in north China

to be able to protect the residents and drive away ghosts. Then in the

and improving its fame around the world.

Song Dynasty (960 AD - 1297 AD), New Year paintings were created

In early April 2015, an Indian media group comprising NDTV Good-

on a considerable scale. With the advancement of printing technol-

times, Times of India and Indian Express ever visited this historical

ogy, the content and forms of New Year paintings became more di-

town of Yangliuqing and got first-hand experience of making New Year

versified. The development of the paintings matured in the Ming (1368

Painting in China.

AD 1644 AD) and Qing (1644 AD-1911 AD) dynasties, when the art hit its heyday. Traditional printing methods of New Year paintings include woodblock printing, stone block printing, offset printing, traditional Chinese painting, watercolor painting and sketch etc.

Woodblock printed New Year paintings are the most popular ones and at the same time they are most interesting.

Yangliuqing Town of Tianjin, north China is one of the most wellknown production locations of New Year paintings. Yangliuqing New Year Painting is a main kind of folk woodblock printed picture, which is named after its production place of Yangliuqing Town. With a history of 600 years, Yangliuqing New Year Painting inherited the painting tra-

Making New Year Painting

TRAVEL AND HOSPITALITY | MAY 2015

21

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:27 PM Page 20

GOVERNMENT ATM SPECIAL

Rail Connectivity to North Eastern Region Indian Railways have laid a great emphasis on improvement in

Odisha seeks aids from the Centre for promoting tourism culture

Railway infrastructure in the North Eastern Region. Accordingly, an all time high outlay of over Rs. 5200 crore was provided and spent for new lines, gauge conversion and doubling projects in the North Eastern Region in 2014-15 against the total outlay of about Rs. 15000 crore for all such projects in the country. Again in 2015-16,

Tourism & Culture Minister of Odisha, Ashok Chandra Panda met the Union Minister of State for Culture & Tourism, Dr. Mahesh Sharma in New Delhi and requested the Centre’s help for promoting tourism and culture in the state.

a still higher outlay of Rs. 5338 crore has been provided for these projects in North Eastern Region.

Railway projects are taken up on the basis of remunerativeness, last mile connectivity, missing links and alternate routes, augmen-

Ashok Panda briefed the Union Minister about the potential for giving boost to tourism in the state by promoting the rich cultural heritage of the state and improving connectivity.

tation of congested/saturated lines, socio-economic considerations

Panda sought help from the Union Tourism and Culture Minister

etc. depending upon throwforward of ongoing projects, overall avail-

to set up a Tagore Cultural Complex, Odisha dance Museum in

ability of funds and competing demands which covers connectivity

memory of Guru Kelucharan Mahapatra, and also setting up an In-

in backward areas also. Accordingly, funds are allotted project-wise

ternational Museum Day at Puri. He further requested the release

and not region-wise/state-wise. In 2012-13 and 2013-14, outlays of Rs. 2279 crore and Rs. 3392 crore were provided and spent for the projects of new line, gauge conversion and doubling in North Eastern Region. With a view to complete the projects in this region expeditiously, Ministry of Railways has enhanced the outlays substantially in 2014-15 and 2015-16. As a result, more than 450 km of Broad Gauge track has been commissioned in North Eastern Region in 2014-15.

Physical Verification of Objects in National Museum

This information was given by the Minister of State for Railways Manoj Sinha in written reply to a question in Lok Sabha.

circuit under Swadesh Darshan Scheme of Ministry of Tourism

Steps taken by the Government to increase Tourist Arrivals into the country

The Union Ministry of Tourism has proposed to develop Buddhist Circuit under its newly launched Scheme SWADESH DARSHAN.

As per the second Tourism Satellite Account of India (TSA) 2009-

As the Lok Sabha was informed by the Union Tourism Minister Dr.

10 and subsequent estimation, the contribution of tourism to total

Mahesh Sharma, places identified for development under the said

Gross Domestic Product (GDP) during the years 2011-12 and

circuit are Bodh Gaya, Rajgir, Vaishali in Bihar and Kapilavastu,

2012-13 were 6.76% and 6.88% respectively. Union Minister of

Sarnath, Sravasti, Kushinagar in Uttar Pradesh.

State for Tourism (Independent Charge), Culture (Independent Charge), and Civil Aviation, Dr. Mahesh Sharma in a written reply informed the Lok Sabha about the steps taken by the MoT to in-

22

TRAVEL AND HOSPITALITY | MAY 2015

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:27 PM Page 21

ATM SPECIAL GOVERNMENT

of funds worth Rs. 8 crore for 8 Projects for which utilization certificates have already been sent to the Union Ministry of Tourism.

Some of these important projects include development of Buddhist Circuit, Silk Route, and development of Golden Triangle among others.

Ashok Panda said that connectivity is an important factor to facil-

Bank Assistance for Buddhist Circuit in India

itate the growth of tourism to a destination. Although Bhubneswar

The Union Ministry of Tourism, the Departments of Tourism of

was declared an International Airport in 2013 and has a new state

the Governments of Bihar and Uttar Pradesh and International Fi-

of the art terminal, there is no International flight from the Airport

nance Corporation (World Bank Group) had entered into an agree-

till date, he said. Panda requested that International carriers be al-

ment in October 2013 to cooperate in upgrading the quality of

lowed to operate from Bhuwaneswar Airport and as well as Air India

services and goods provided for tourists along the “Buddhist Cir-

should also operate an international flight from there.

cuit” in India. The project has been completed. The contributions

Dr. Mahesh Sharma appreciated the efforts being made by the State of Odisha to promote Culture and Tourism and generate em-

for the project (Phase-I) were as follows:Total Cost: Rs. 450.00 lakh

ployment and income for the local people. Dr Sharma said that the demands of the state are genuine and assured all possible help of

IFC – 40% of the project cost in

the Central Government to the State of Odisha.

Phase-I Ministry of Tourism – 50% of

Rs. 180.00 lakh Rs. 225.00 lakh

the project cost in Phase – I State Govts of Uttar Pradesh &

Rs. 45.00 lakh (Rs. 22.50 lakh

Bihar – 5% each of the project

each)

cost in Phase – I The total number of art objects in the National Museum is 2,06,169 and National Gallery of Modern Art, New Delhi is 16,480.

The Union Minister for Culture & Tourism Dr. Mahesh Sharma informed the Lok Sabha that physical verification of the objects is an ongoing process and is being carried out on regular basis in National Museum, New Delhi and the National Gallery of Modern Art, New Delhi. Both the organizations have a complete record of each object in the Accession Register.

Restriction on construction near monuments The total number of cases where construction activities were al-

crease the arrival of tourists to India are: Launch of Tourist e-Visa for citizens of 44 countries.

Promotion of the destination through the Incredible India Campaign across the globe.

Participation in major International Tourism & Travel Fairs & Exhibitions.

lowed within the regulated areas of centrally protected monuments in the country was 1709 in 2014, 1015 in 2013 and 1014 in 2012.

3685 monument/sites declared as of National importance are conserved, preserved by the Archeological Survey of India.

The Union Minister of State for Culture & Tourism told Lok Sabha that Archaeological Survey of India has proposed to amend the

Organising Road Shows to promote tourism destinations and

Ancient Monuments and Archaeological Sites and Remains

products of country in major tourist source markets in collaboration

(Amendment and Validation) Act, 2010 and has started the process

with stake holders.

of reviewing the Act.

Development and promotion “Niche Tourism” products.

Creating an increased pool of trained man power in Hospitality & Tourism sectors for delivery of quality service to the tourist.

As per the Ancient Monuments and Archaeological Sites and Remains (Amendment & Validation) Act, 2010, and Rules framed thereunder, persons having buildings or houses in the prohibited

Organising International Buddhist Conclave once in 2 years

area (100 metres from protected monuments) of any Centrally -

to show case the Buddhist Heritage and International Tourism Mart

protected monument may undertake repairs and renovation after

for showcasing the tourism potential of North East being held every

obtaining permission from the Competent Authority on the recom-

year.

mendation of the National Monuments Authority.

TRAVEL AND HOSPITALITY | MAY 2015

23

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:28 PM Page 22

HOSPITALITY ATM SPECIAL

Premier Room

The Ritz-Carlton, Kuala Lumpur

Undeniably Ritzy !

DEFINITION: impressively fancy or stylish ORIGIN: Ritz hotels, noted for their opulence First Known Use: 1920

BY SRISHTI RAI into an adjoining room while walking down

exceptional treatments, the pool area,

and at the end of my long and hectic day of

I was recently in Kuala Lumpur for work

the corridor, that even the regular rooms

which offers calm and space, the breakfast

business meetings it was a treat to stay at

were large and well appointed with substan-

buffet, which was elaborate and delicious

the Ritz Carlton Kuala Lumpur. Like all the

tial marble clad bathrooms that have huge

and Li Yen, the hotel's in-house award win-

hotels under the Ritz brand, the KL property

rainforest shower heads, oversized soaking

ning Cantonese restaurant which is on the

too found that perfect balance between

tubs and double sinks- which are essential

must try list of all the city’s food lovers and

flamboyance and restraint. Its location, it is

when the Mr. or Mrs. is travelling with you.

serves the most sumptuous dim sum for

downtown in the Golden Triangle business

Of course, my suite and the other rooms

lunch.

district just a stone throw away from up-

were also equipped with all the modern

scale shopping malls and the best restau-

amenities that today’s jet-setting travellers

Ritz you almost take the service for

rants in KL, gives it instant cachet.

require, from a large flat-panel HD TV to

granted. After all, service is in the brand’s

super fast Wi-Fi and electronic panels that

DNA. Still, the impeccable service at the

ing neutral color palette, soft furnishings,

control the lights and the AC. But this is to

Ritz Carlton KL deserves a mention. Having

large walk in closet, practical wooden desk

be expected from arguably the world’s lead-

dealt with countless hotel professionals dur-

and fabulously welcoming king bed was a

ing luxury hotel brand. The stand out fea-

ing my numerous check-inns I have become

haven of calm. But I noticed, when I peeped

tures for me were the spa, with its

a keen observer of hotel staff. I feel you get

My spacious premier suite with its sooth-

24

TRAVEL AND HOSPITALITY | MAY 2015

Now, usually when you stay at a hotel like

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:28 PM Page 23

ATM SPECIAL HOSPITALITY

All-Suite Wing - Living Room with Butler

View of the Exterior

Deluxe Room

Spa Village Kuala Lumpur- Jade Roller (Pearl and Rice Facial)

Dim Sum

to know the success of an organization by

uinely passionate about their job and has

their eye and a smile on their faces. But the

the attitude of its employees. Granted there

earnest concerns about the guest's comfort,

beautiful paradox is that even with this kind

are those employees who seem dejected in

which creates a naturally hospitable envi-

of recognition there was a keen intimacy in

every company they serve, which honestly

ronment. And when I find a hotel that oozes

the hotel. The hotel in fact is so observant

reflects more on their personal demeanor

these qualities during my travels, I am sure

of its guest’s privacy that there is a hidden

than the organization as a whole. However,

to recognize and appreciate it. At the Ritz

private entrance for visiting celebs and

more or less the best litmus test of a com-

KL every employee had a warm and sunny

politicos.

pany is its personnel . Now the hospitality

smile. My personal butler was happily avail-

industry requires its staff to turn on that

able to cater to my every whim. The

travel. Even then the Ritz Carlton KL sur-

megawatt smile more than most other sec-

concierge was knowledgeable and enthusi-

prised me with both its wonderful amenities

tors. Thus one can conclude the success of

astic, always giving me numerous options

and its unbeatable services. Its exquisite air

a hotel is more dependent on the conduct

of how to spend my evening. What was

of grandeur, its class and comfort make it

of its staff than other firms. The truly suc-

even better was everyone in the property

undeniably ritzy and the ultimate place to

cessful hotel manages to provide the kind

seemed to know me. They all addressed me

stay in Kuala Lumpur!

of atmosphere where its workforce is gen-

politely by my last name with a twinkle in

Being in the travel industry, I am jaded by

TRAVEL AND HOSPITALITY | MAY 2015

25

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:28 PM Page 24

COVER STORY ATM SPECIAL

Middle East: Indian travel l Dubai continues to be a favor i like Abu Dhabi, Oman, Jordan a v B PREM KUMAR Y

Sinha.

one of the most modern and fast-developing

The Middle East as a tourist destination

While Dubai continues to enjoy preference

Emirates, which make up the United Arab

continues to fascinate Indian travellers for its

and popularity among Indian travelers, des-

Emirates (UAE), it is essentially a tourist

variety of choices, easy accessibility and

tinations like Abu Dhabi (for the Formula1

destination with several attractions right from

cost-effectiveness. National Tourism Boards

racing enthusiasts), Oman (for those who

Desert Safaris to manmade wonders like the

of the region have also put a lot of efforts in marketing their destinations.

The Middle East has always been a favorite with Indian tourists, especially firsttime travelers, according to VISHAL SINHA, COO, TUI India, who says that a number of Indians visit this part of the world for Visiting

“Dubai makes for a great short vacation when you want to indulge in shopping, partying, sunbathing, fine dining and sporting events.”

Friends and Relatives (VFR), as there is a

BurjKhalifa,” avers Sinha.

By air just 5 hours from Europe and 3 hours from most parts of the Middle East, the Far East, and the subcontinent of India, Dubai makes for a great short vacation when you want to indulge in shopping, partying, sunbathing, fine dining and sporting events.

Dubai is home to the world's tallest build-

sizeable Indian population here. Dubai in

look for serenity), Jordan (for history) and

ing BurjKhalifa, artificial Palm Islands, the

particular is a popular shopping destination

Turkey (for those who want history, cuisine

world's largest man-made harbour Port

and a transit point for those travelling to the

with a touch of the exotic), are also getting

Jebel Ali, and some of the largest shopping

US or parts of Europe.

popular. Various initiatives from tourism bod-

malls in the world like Dubai Mall and Mall of

ies help to promote these new destinations

Emirates. These malls fill the year-round de-

to Indian travellers.

mand for Dubai. Additionally, Dubai shopping

Middle East has been one of the major contributors to outbound business in the Indian market. “Reason being that the vast variety of options it has to offer right from historical places like Morocco, Jordan to one

festival is the most exciting festival of Dubai What makes Dubai a favorite destination in India?

and attracts many tourists, the festival is organized at the starting of the year and is

of the most advanced metropolises - Dubai.

There are many things that make Dubai a

known for the most successful and largest

One can enjoy a holiday here from anywhere

favorite destination not only in India but in

entertainment and shopping programs that

between INR 25,000 – 1,50,000,” says

other parts of the world as well. “Dubai is

are conducted every year.

26

TRAVEL AND HOSPITALITY | MAY 2015

ATM SPECIAL COVER STORY

an eternal fascination for lers

r ite destination among Indian travelers, even as destinations n and Turkey are also getting popular.

Trends in Indian traval to the M.E

places like Dubai. Or, they are holding their

- we operated a series departure segment to

“The UNWTO predicts that India will ac-

conferences in locations like Muscat or Shar-

Dubai (in summer this year) and the pack-

count for 50 million outbound tourists by

jah. Executives, on their part, are captivated

ages have been such a hit that around 30%

2020 and with more than 1.2 billion inhabi-

by new destinations while on business and

of the inventory has been sold in the initial

tants and an increasing GDP, India is one of

take their families back there for personal

stages,” says Sinha.

the fastest growing outbound travel markets

holidays,” says Sinha.

Underlining the popularity of the Middle

in the world. The Indian outbound travel mar-

Indian travellers have started exploring

East among Indians, Sinha said that despite

ket is one that is seeing a lot of changes in

new places like Ras Al Khaimah, which is

the increased temperature, Indian tourists

the past couple of years,” says Sinha. “In the

the northern most Emirate, and Fujairah,

are still keen on visiting Middle East for their

leisure segment, the Middle East has always

which is the only Emirate without a coastline

holidays; this is a testimony to the destina-

been popular with those in the VFR category

on the Arabian Gulf and Oman, which is now

tion’s popularity.

and those looking for short breaks. Recently,

witnessing increased demand from Indian

it is also witnessing tourists who arrive for

travellers.

TUI offers a wide range of packages for

specific reasons – to shop for gold, witness the F1 race, luxury breaks and even for cruises,” he further says.

the M.E. ‘M.E.

is one of the most popular

choices among our customers’

TUI India has a whole range of packages for the Middle East. These packages are

Dubai, Abu Dhabi and Oman also enjoy

As a destination and as a market, the Mid-

largely for short holidays “as we have ob-

popularity among Indians as MICE Destina-

dle East has been a major contributor to the

served that tourists travelling to this part of

tion. “When you take a look at the MICE seg-

business of TUI.

The Middle East as a

the world prefer staying here for an average

ment, which comprises a huge chunk of the

tourist destination continues to be one of the

of 3 nights/4 days,” says Sinha adding that

Indian population heading to the Middle

most popular choices among our customers,

Dubai and now Abu Dhabi are also important

East, destinations like Dubai, Abu Dhabi and

says Sinha. “The region constitutes 25-30%

transit points for Indian passengers.

Oman continue to be popular. More compa-

of our overall business in leisure holiday sec-

“The key features of our packages to the

nies are looking to treat their staff to

tion. We have been able to sell packages to

Middle East are that they allow the tourist to

leisure travel incentives in exotic

this destination all year round. For example

explore the area at leisure. The Middle East

TRAVEL AND HOSPITALITY | MAY 2015

27

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:28 PM Page 26

COVER STORY ATM SPECIAL explore the area at leisure. The Middle East is one of the most vibrant destinations and our packages allow you to soak in the vibe and truly experience the destination. Some of our popular packages are combining Dubai and Abu Dhabi with Yas Islands,” says Sinha.

Having a tourist-friendly visa regime also makes the Middle East a favorite destination.

“Despite the increased temperature, Indian tourists are still keen on visiting Middle East for their holidays; this is a testimony to the destination’s popularity.”

“Having a smooth and hassle-free visa procedure is a boon for the Indian tourist because the wait for a valid visa and the long procedures involved is what discourages them from travelling often,” says Sinha.

On the whole, the Middle East has a straightforward visa system for Indian citizens compared to the rest of the world. Some coun-

tries like Jordan also offer visa-on-arrival for Indians.

ATM Dubai is a great platform According to Sinha, Arabian Travel Market (ATM) Dubai is a great platform for destination/travel marketing as it keeps one updated with fast moving pace of the travel world. “An event like this gives an organization an oppor-

“Arabian Travel Market (ATM) Dubai is a great platform for destination/travel marketing as it keeps one updated with fast moving pace of the travel world.”

tunity to learn about new ideas during the networking sessions with the industry stalwarts.

Attending events like these helps to improve product knowledge and keep abreast of the latest trends,” says Sinha.

TECHNOLOGY

India’s hotel bookings through mobile devices doubled in 2014

28

TRAVEL AND HOSPITALITY | MAY 2015

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ATM SPECIAL

TECHNOLOGY

Online hotel buyers to grow 2.4X by the end of 2016 in India Lack of trust and personal contact are top deterrents for the growth of online hotel buyers in India.

A report by Google India on the

on mobile. 56% of users who

ber of online hotel buyers in India.

Buyers prefer personal contact

Indian hotel buyers reveals some

book hotels online have a travel

There are too many terms and

and are concerned about online

interesting facts with respect to

app. The report says that lack of

conditions. Online portals are not

cancellation policies.

their online habits, attitude to on-

trust and personal contact are top

trustworthy and better rates and

line commerce, and how they

deterrents for the growth of num-

discounts are available offline.

by TNH DESK

book their hotel travel. According to the Google report, hotel searches on Google grew over 2X from 2011 to 2014. Hotel searches via mobile grew 30X from 2011 to 2014. In 2014, Query trends on Google search for hotels at all devices grew at 37 % Year-on-year, while such trends in Smartphones grew at 147% Year-on-Year. The report reveals that 63% hotel buyers research hotels online while 29% book online.

•34% research online and book

"It's innovation", we said.

"It's murder", said the travel agent.

hotel offline •29% research online & book hotel offline • 37 % research offline & book hotel offline According to the report, shorter

Making life easier for the travel agent is the only priority at roomsXML.

and frequent trips are in vogue and budget hotels are the most preferred

accommodation.

For that to happen, our research and development team need to constantly introduce new features. Till date, we have introduced 10 features that are the first in the industry.

Friends are the most preferred travel companions. Women prefer booking hotels online over men.

Tier-I cities have the highest

Our latest feature is 'Room Type Matching' displaying room names exactly as the hotels call it.

number of users booking offline.

Three-fourth users contacted the As per the report, half the users are likely to book hotels online in the future. Online hotel buyers will grow 2.4X by the end of 2016. Estimated users buying

15 024/quiksel.com

hotel directly before booking.

"It's a killer feature indeed", agree travel agents.

"You are making other hotel booking systems redundant... doesn't that amount to a kill?" roomsXML - killer instinct runs in it's DNA.

hotels online in 2016 will be 8.4 million. Users booking hotels online in 2014 was 3.5 million.

According to report, over one

Register on roomsXML.com. It's free!

Email: sales@roomsxml.com | Phone: +91 20 6500 4942

fourth of users (27%) book hotels

TRAVEL AND HOSPITALITY | MAY 2015

29

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:30 PM Page 28

DESTINATION-JORDAN ATM SPECIAL Kempinski Hotel Ishtar Dead Sea

Jordan An Ideal Host for MICE In addition to the reliable warm and sunny weather through out the year, Jordan is a land of great history and even greater beauty. Thanks to its outstanding hotels (with international standard meeting and conferencing facilities), exquisite food and vibrant nightlife complemented by availability of many professional MICE planners and genuinely warm and hospitable citizens, the country is also a great destination for MICE.

Jerash festival

30

TRAVEL AND HOSPITALITY | MAY 2015

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ATM SPECIAL DESTINATION-JORDAN Jordan has identified the Meetings, Incentives, Conferences and Exhibitions (MICE) sector as one of the important high-value niche sectors that will advance the growth of its tourism industry. In an interview with TnH, Jordan’s Tourism Minister H.E Nayef Al Fayez recently said, “MICE business from India is extremely important for Jordan. Even though Jordan has already been promoting MICE for some time now, we will be more aggressive and with the help of Jordan Tourism Board, we will make concentrated efforts towards providing full services to big potential markets like India. We will do everything to assist this sector.

We have held several high profile events such as the World Economic Forum and we are very confident that soon we will position Jordan on the international map of MICE business.”

WHY JORDAN FOR MICE? State of the art facilities In keeping with its role of a world-class MICE destination, Jordan has

Bedouin tent- Wadi Rum

been quick to invest in its transport infrastructure. A new state-of-theart terminal was inaugurated as recently as March 2013. There are many connecting flights from India to Jordan. However, JTB is actively trying to introduce direct flights from Delhi and Mumbai to Amman.

Furthermore, various MICE venues make it easy to plan activities in Jordan. King Hussein Convention Center managed by Hilton can hold a conference for about 5000 people. Other MICE venues such as King Hussein Convention Palace, Zara Expo Center, Royal Cultural Centre – Amman, etc are also perfect venue for MICE activities.

Quality Hotels and Delicious Cuisine Jordan has a variety of hotels in Amman, Dead Sea, Petra and Aqaba ranging from luxury brand chains to small boutique or budget hotels.

To add to the existing inventory there are several ambitious projects in progress. The biggest one is the ‘Porto Dead Sea’ by Amer Group. The project is located on a land area of 800,000 m2 meters on the coast of the Dead Sea. It will drastically develop the Dead-Sea and increase the hotel capacity of the country by 25%. Also, all of the luxury hotels have gourmet restaurants and coffee shops with the option of international cuisines. They have fitness centers, spas and swimming pools and most importantly they are all are well-equipped with conference and meeting facilities,

King Hussein Convention Center

Unique Experiences

Rum, the amicable and competent people of Jordan will ensure a

Jordan caters to all segments of the MICE market. You can host an in-

memorable event.

centive trip involving activities like dune bashing or camping like Bedouin in Wadi Rum, having a mud bath in the Dead Sea area, hiking

Necessary Assistance

the wooded hills of biblical Gilead, exploring ancient Petra and count-

The kingdom already hosts several high profile events of global sig-

less other unique experiences which are sure to inspire, motivate and

nificance such as the World Economic Forum. There is big event re-

rejuvenate employees. Alternatively you can host big association con-

lated to FIFA being hosted this month itself. Consequently, there is a

ferences at one of the country’s modern conference facilities in the

community of creative and highly skilled DMCs who are experienced

lowest place on earth, the Dead Sea area and entertain participants

in holding congresses and incentive programs and consistently deliver

by holding receptions and dinners at breathtaking locations like a

once-in-a-lifetime experiences to ensure Jordan remains a preferred

beautiful medieval castle, intriguing ancient Petra or bewitching Wadi

MICE destination.

TRAVEL AND HOSPITALITY | MAY 2015

31

HOSPITALITY ATM SPECIAL

ITC GRAND BHARAT Opulence Epitomized Nestled amidst the magnificent Aravali hills, ITC Grand Bharat- India’s first all-suite luxury retreat- is a celebration of the magnificent glory of India.

ITC Hotels, one of India’s largest hotel

philosophy of creating hotels that are ‘rooted in

chains, with a collection of close to 100 hotels

the soil’. The hotel stands testimony to the

Unique gourmet experiences are envisaged

in over 70 destinations, is an offshoot of one of

grandeur of India, India's rich heritage and cul-

at the resort with a ‘Well-Being’ chef at the

India's foremost private sector companies ITC

ture; both past and present, reflected in its na-

helm. At ITC Grand Bharat, the ‘well-being’

Limited. It has recently launched the country’s

tionally inspired architecture, interior design

kitchens have re-imagined the finest cuisines.

first all-suite luxury retreat, the ‘ITC Grand

and warm Indian hospitality, complemented by

Dining options include the ‘Aravali Pavilion’ (3-

Bharat, Gurgaon-New Delhi Capital Region’.

ITC’s bespoke services and commitment to

meal period restaurant) showcasing Modern

The 104 suites retreat is poised to herald a new

world class quality. The 100 luxury suites and

India Mosaics, ‘The India Room’ (debuting Cre-

era in the Indian hospitality industry as the ulti-

4 presidential villas will be catered to by ITC’s

ative European Classics), the ‘Peacock Bar’

mate expression of ‘Unhurried Luxury’, through

Hospitality Management Institute’s young man-

and ‘Apas Promenade’ (featuring regional spe-

a mosaic of experiences set amidst a 1.2 sq.

agers in the making, as ‘Resort Hosts’, facilitat-

cialties).

km estate, with premium presidential villas, ex-

ing bespoke experiences for resident guests.

Bharat is the epitome of ‘Slow Tourism’.

With Golf and Spa as its key offerings, the re-

clusive accommodation, a stand-out, 27-hole

Set amidst the ancient Aravali hills, the luxury

treat boasts of a one-of-its-kind ‘Golf Academy’

Jack Nicklaus Signature Golf Course, elaborate

destination retreat is conveniently located 45

for budding golfers and ITC’s internationally ac-

culinary experiences, conferencing facilities

kilometers from the capital city of New Delhi.

claimed indigenous spa brand, Kaya Kalp, cov-

and extensive spa, recreation and wellness

Enticed by its diverse offers of unhurried luxury

ering 3251sq-m with nine therapy rooms,

services.

in lifestyle, health, wellness, beauty, recreation,

including a couple suite.

ITC Grand Bharat is a manifestation of ITC’s

32

TRAVEL AND HOSPITALITY | MAY 2015

cuisine and human bonding, the ITC Grand

With the maximum number of LEED® Plat-

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:30 PM Page 31

ATM SPECIAL HOSPITALITY inum certified hotels in the world, ITC Hotels is also the ‘Greenest Luxury Hotel Chain in the World’. Echoing ITC Hotels’ ‘Responsible Luxury’ ethos, the ITC Grand Bharat combines grandeur with intimacy to operate according the highest principles of environmental stewardship.

Why you must visit?

An uber luxury retreat founded on the ethos of ‘Responsible Luxury’

etables and grains for the resort and club to meet its fresh produce

– luxury without compromising the earth; sustainable practices em-

requirements.

bedded in luxury experiences.

Unparalleled recreation facilities including Segway Tours, outdoor

India’s first all-suites luxury retreat.

sports - trekking, nature walks, tennis, badminton, squash, adven-

The estate (Classic Golf & Country Club) is spread over 1.2 sq.km –

ture sports, cultural shows, amphitheater, and themed evenings.

it also houses south Asia’s only signature 27-holes (of 3 nines each)

‘Cuisine Classica’ - a certification based training for home chefs to

signature Jack Nicklaus golf course.

learn the culinary skills from ITC’s master chefs, in a relaxed envi-

An all butler suite resort enabling enhanced, personalized and be-

ronment.

spoke experiences for all guests.

Culinary safaris through other ITC luxury hotels in the national cap-

ITC’s internationally acclaimed spa brand; Kaya Kalp, showcasing

ital region.

holistic wellness experiences enabled through Ila (range of natural

Unique gourmet experiences enabled by the ‘food & fitness’ team,

plant and mineral products), personalized consultation, ‘hamam’,

with a ‘Well-Being Chef’ at its helm.

yoga and swasthya cuisine.

The Club House - A ‘Club of Clubs’, featuring signature dishes from

Featuring ‘Swasthya’ cuisine - eating for health & taste - food well-re-

across club houses in the country.

searched and inspired to attain a complete sense of well-being, phys-

Luxury through technology:

ical, mental and spiritual and the absence of any illness.

Guest recognition system – enabling guest identification in public

A tribute to India-‘Bharatvarsh’; its rich history & culture – resonating

areas through specific devices – a proprietary technology created

in architecture, design and signature services.

by ITC.

Picnics, sports, recreation and Yoga.

Resort smart map – aiding guests to maneuver through the re-

One-of-its-kind ‘Golf Academy’ for budding golfers.

sort with ease through a smart device.

‘Farm to Fork’ - a sustainable farm growing a variety of herbs, veg-

State-of-the-art home theater experience.

TRAVEL AND HOSPITALITY | MAY 2015

33

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HOSPITALITY ATM SPECIAL

Apeejay Surrendra Park Hotels launches ‘Zone by The Park’ in Jaipur Launches second property of its ‘social catalyst’ brand within three months.

The Park Hotels launches the second property of its Social Catalyst

Madho Singh Road, Bani Park, easily accessible from key points in the

brand ‘Zone by The Park’ in Jaipur, Rajasthan. Unveiled within three

city. The brand exemplifies smart services equipped with unconventional

months of the first property launch in Coimbatore, the brand will expand

features.Drawing from The Park’s design spirit; the concept envisions an

to other cities such as Mahabalipuram, Chennai and Raipur in 2015 itself.

interactive series of buzzing spaces using the best of contemporary de-

Zone by The Park, envisioned as a Social Catalyst is a much more than

sign, with creative and playful interiors, multifunctional spaces, great

a hotel. With relaxed, un-boxy spaces, a happening bar, restaurant and

restaurants, bars and vibrant nightlife.

buzzing nightlife, it is a place where people can make new connections, refresh and recharge themselves.

The hotel offers an all day dining restaurant, Bazaar -a free flowing world cuisine experience just off the lobby with multiple service points

In Jaipur, Zone by The Park, is a 47 room property centrally located at

and innovative multi-pricing options. Creative elements such as the cool Zone Auto, a Street Cart, a Smoothie BAR and an outdoor terrace, are among the few attractions of Bazaar.Playa by Zone, a vibrantly hued poolside play area for adults, serves quirky cocktails and delicious small plates in a relaxed ambience.

The hotel will be the hub of social interactivity and a preferred choice of stay for contemporary, business, MICE and leisure travelers.The property encompasses a 2500 sq. ft. banquet hall for weddings, conferences and events and a 500 sq. ft. business centre, perfect for those high-powered meetings.

by T NH DESK

Starwood India Expo 2015 concludes Starwood Asia Pacific Hotels & Resorts recently hosted the 9th edition of their annual roadshow, Starwood India Expo 2015 across five key cities in India.

The shows were held across Mumbai,

sectors. It also provides an apt platform for

generates,” said Dilip Puri, Managing Director

Delhi, Chennai, Bangalore, and Kolkata. This

customers and the representatives from the

India and Regional Vice President South

year's expo showcased over 35 hotels from

individual Starwood Hotels to meet and dis-

Asia, Starwood Hotels & Resorts.

across Asia Pacific, Europe, Africa & Middle

cuss business opportunities. Starwood has

“Our goal still remains to be the easiest

East and North America.

always received great support from its cus-

company to do business with, Starwood Expo

tomers every year who look forward to this

allows us showcase our newest hotels and of-

annual event.

fers and thank our business partners in the

The Starwood India Expo is an annual sales mission organised by Starwood Hotels & Resorts to bring together primary contacts

“Starwood Expo provides an opportunity

region for their support over the years. The

across all market segments with Starwood

for a constructive and ambitious exchange of

event clearly sets a stage for exploring new

associates to update them on the company’s

thoughts, with our customers further strength-

opportunities and identifying new businesses.

developments worldwide, strengthen existing

ening our relationships and generating leads

We value the commitment of our customers

relationships, enroll customers into the rich

for our hotels it is a platform to interact and

who are there every year to show their sup-

loyalty programmes and discuss performance

engage with our partners and explore mutu-

port in what we do,” said Dhanajay Saliankar,

for the previous year and opportunities for the

ally beneficial opportunities. In its 9th year, the

Regional Director - Starwood Sales Organi-

year ahead and beyond. It offers a great op-

India Expo has become a highly anticipated

sation, India & South Asia at Starwood Hotels

portunity to meet industry partners and po-

industry event and has seen a consistent rise

& Resorts Worldwide, Inc.

tential customers from various business

in the number of visitors and the interest it

34

TRAVEL AND HOSPITALITY | MAY 2015

by T NH DESK

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ATM SPECIAL HOSPITALITY

Offering optimum value and comforts in a modern setting Since its launch, Novotel Kolkata Hotel & Residences has been performing better than expected.

“Since its launch, the performance of the

areas spanning the main arterial road. Unique

hotel has been far better than expected.

curved structure running parallel to the main ar-

Kolkata was ready for something it had never

terial road with a jewel-case element. The new

seen before. Something new, massive, vibrant,

city 5 Star is perfectly poised between the airport

dynamic, designed futuristically and to be the

in close proximity and the city’s key commercial

game changer, which is where we fitted right

hub in Newtown, Rajarhat, adjoining the IT belt

in,” said Jai Kishan, GM, Novotel Kolkata Hotel

in Sector 5, Salt Lake. We are located amidst key

& Residences.

corporate houses and recreational attractions,

The hotel is targeting 100% occupancy in

with only 30 minute drive to downtown. The de-

the first year of its operation. “We believe in

velopment and design have already won multi-

maximizing yield and adding value to every

ple awards since opening (Best Development of

rupee spent. Based on the response we have

the year 2014 – Hotel Investment Forum India

received, we would like to target for cent per

and Best Debut Hotel & Best Designand Archi-

cent occupancy each day,” said Kishan.

tecture 2014 from India Travel Awards – East)

Novotel Kolkata Hotel & Residences is The Accor Group’s flagship property in the Eastern

The hotel offers extensive banqueting options

India with multi-service one-stop offerings cre-

spread over 20,000 sq. ft. of indoor and outdoor

ated around Novotel’s unique service concepts which provide optimum value and comforts in

Jai Kishan GM, Novotel Kolkata Hotel & Residences

a modern setting.

spaces with 4 meeting rooms, board rooms, a grand ballroom divisible into three sections, the city’s first rooftop banquet space for 800 guests

The hotel has an imposing presence due to its colossal frontage and exquisite architectural design built around natural elements and compact

and a pool deck alongwith a separate banquet foyer, reception and prefunction spaces.

by TNH DESK

Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre celebrates PLANET 21 PLANET 21 is a sustainable development program which involves all Accor hotels, employees and customers. To mark the third Anniversary of Planet 21, Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre celebrated the occasion by undertaking environmental activities and spreading the message of “Nothing is lost, everything is transformed”. As a part of the celebrations the staff at the hotel organised several activities focusing on health and resource optimization with an objective to reduce carbon footprints and save environment. The activities which were concluded over 20th& 21st April 2015 included a Blood donation camp which was conducted by Red Cross, Health Awareness session on fitness, eye & dental check-up, cycle sale for employees to promote “cycle to work concept”, Building a wall with recycled plastic bottles, Pollution check, Tree Plantations & Greenlunch at Timbuctu, staff cafeteria and much more.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2015

35

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HOSPITALITY ATM SPECIAL

Carlson Rezidor launches its new hotel brand Radisson Red in India Carlson Rezidor Hotel Group has launches its Upscale Lifestyle Elect Radisson Red Brand in India to target India’s millennial-minded segment.

Carlson Rezidor is well established hotel chain

tels due to a multi-functional approach to design

in Indian. The launch of this upscale Lifestyle

and efficient space-planning. Radisson Red also

Elect brand is part of Carlson Rezidor’s aggres-

gives owners the flexibility to customize the

sive expansion plans for India, which are aimed

specifics to cater to the unique demands of each

at extending the group’s lead in a country where

locale,” said Thorsten Kirschke, president, Asia

it currently has 74 hotels in operation and 43

Pacific, Carlson Rezidor Hotel Group.

more in the pipeline.

Radisson Red is a new hotel concept where

Thorsten Kirschke President, Asia Pacific, Carlson Rezidor Hotel Group

“The economic outlook is optimistic and the de-

the focus is on design and detail, choice, personal

mand for rooms in India has been growing by

interaction and technology. Its Lifestyle Elect

double-digit percentages over the past decade

proposition enables guests to elect the type of

Radisson Red provides Free Internet to all. Upon

and this is expected to continue for the next few

stay experience that best reflects their lifestyle.

arrival, guests enter a Hi All Gallery where locally-

years. Domestic travel is growing and interna-

Radisson Red offers a non-traditional stay expe-

inspired art is incorporated into the overall design.

tional arrivals are on the increase. This is a prime

rience that combines work and play, and appeals

And instead of typical meeting facilities, guests

market for our Radisson Red brand, which is po-

to the growing millennial-minded segment. This

can book an event studio with state-of-the-art

sitioned to address the needs of savvy travelers,

key segment cuts across age groups to include

technology for meetings or gatherings. Red Cafe,

while meeting the expectations of bottom line-fo-

all travelers who seek unique experiences when

Oui Bar and the 24-hour Red Deli, are connected,

cused owners. Radisson Red offers a differenti-

they travel and who have an affinity for technology

open and social spaces that set the scene for in-

ated guest experience, with lower construction

and a lifestyle that integrates work and play.

teraction and games.

and operating costs than traditional upscale ho-

To ensure that guests always stay connected,

Radisson Blu Hotel Ghaziabad organises World Wish Fulfilment Day Radisson Blu Hotel Ghaziabad (Hospitality venture of KM Group) has always been on the forefront when it comes to socially responsible activities for the underprivileged strata or the Society as a whole. Continuing its commitment towards Responsible business practices, Radisson Blu Hotel Ghaziabad, in association with Make-A-Wish India Foundation recently organized World Wish Fulfilment Day Event at Radisson Blu Hotel Ghaziabad. Make-A-Wish Foundation of India, a non-profit organization affiliated to Make-A-Wish Foundation International, is dedicated to granting the most cherished wish of children between the ages of 3 and 18 years, living with life-threatening illnesses, irrespective of their socio-economic status, caste, race or religion.

GM of the Hotel Hemant Mehta said, “On this day the team at the hotel, as part of its CSR initiative to give back to the community, will come together to grant wishes of over 25 children.”

36

TRAVEL AND HOSPITALITY | MAY 2015

by T NH DESK

by TNH DESK

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:30 PM Page 35

ATM ATM SPECIAL

“

Family travel is no longer simply about maximising revenue streams during school holiday periods, putting temporary beds into existing rooms and adding kids’ activities to a one-size-fits-all entertainment programme.”

“

Nadege Noblet Exhibition Manager, Arabian Travel Market

ATM 2015 focuses on family travel

Family travel will be signature theme of ATM 2015. Family travel is another key growth area for the industry

gion and are either a first time visitor to ATM or

v

BY PREM KUMAR

in particular have also been instrumental in de-

haven’t attended the exhibition in the last three years.

Family-centric travel accounts for more than

veloping the luxury tourism proposition and in-

12.5 per cent of the US$1.07 trillion global

troducing some of the world’s best-known

tourism market. According to Thomson

hospitality brands to the region, as well as more

Reuters’ data, the value of the global family

recently becoming a hub for home-grown

ATM is the Middle East’s leading platform for

tourism market is set to rise to over $180 billion

brands with international ambitions,” said No-

the region’s tourism professionals and a focal

by 2018 with growth expected to continue at a

blet.

point for the travel industry. As an annual industry event it is imperative ATM continuously

rate of 4.79 per cent annually until 2020, compared with just 3.8% overall tourism growth.

ATM from buyers’ perspective

ATM & India

adapts and redefines its offering to ensure both

“Family travel is no longer simply about max-

“ATM continues to be very important for the

exhibitors and visitors have an experience that

imising revenue streams during school holiday

Indian market. Last year there were 1,932 visi-

contributes towards their exhibition goals. Our

periods, putting temporary beds into existing

tors. Indian Main Stand holders for 2015 are at

program and line-up is tweaked every year to

rooms and adding kids’ activities to a one size

28, an increase from last year’s figure of 26,”

ensure we address the current market trends

fits all entertainment programme. There has to

said Noblet.

impacting the tourism industry, through semi-

be a sense of anticipation, inclusion, engage-

In terms of brand exposure, the show wel-

nar sessions, exhibition trails, and presenta-

ment, dedication and of course value,” said

comed a record number of visitors from 131

tions from some of the region’s most influential

Nadege Noblet, Exhibition Manager, ATM.

countries last year, this in itself marks a huge

business leaders.

Relevance of ATM has been growing over

opportunity for increased brand identity and ex-

This year we will see some exciting new ad-

the years. “If we look back at the evolution of

posure to potential new markets and clients for

ditions to the four-day agenda including the

ATM, it charts the rise to prominence of the re-

exhibitors and sponsors. In terms of meetings,

second of our specialised annual themes,

gion’s tourism industry in what has long been

ATM is the premier event with 14,838 meeting

which for 2015 will be dedicated to the family

one of the world’s fastest growing tourism and

requests made through the show’s online diary

travel market, a segment that is expected to be

hospitality destinations,” said Noblet.

networking tool in 2014, this again highlights

worth $180 billion by 2018.

The dramatic growth of the show from just 2,000 square metres in 1994 to 24,549 square

the opportunities for exhibitors to make those all-important connections.

ATM 2015 marks the 22nd edition of the an-

metres and 23,636 visitors in 2014 (a 12% in-

Exhibitors and buyers will also have the op-

nual industry showcase and once again there’s

crease on 2013) is testament to the vital eco-

portunity to meet with many of the 120 travel

a packed program that will explore a broad

nomic role that tourism plays in regional

industry buyers from The Hosted Delegate pro-

spectrum of regional and international travel.

economies, and the continued strong level of

gramme. Hosted delegates are selected,

Family travel, technological innovations and the

interest in the event.

amongst other things, because of the interna-

UNWTO tourism ministers forum and the Cap-

tional business they do their interest in the re-

tains of Industry events are all the highlights.

“This part of the world and the Gulf countries

38

TRAVEL AND HOSPITALITY | MAY 2015

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INTERNATIONAL ATM SPECIAL

Tourism New Zealand, Singapore Airlines and Auckland Airport announce strategic collaboration The agreement aims to increase preference for New Zealand travel from 11 markets across India.

Exports from international tourism rise to US$ 1.5 trillion in 2014 International tourism receipts increased by

Tourism New Zealand has announced its

US$ 48 billion in 2014 to reach a record US$

joint venture partnership with Singapore

1,245 billion. An additional US$ 221 billion was

Airlines and Auckland Airport to accelerate

generated from international passenger trans-

high value New Zealand travel out of India.

port, bringing total exports from international

With booking validity till May 15, 2015, the

tourism up to US$ 1.5 trillion. Receipts from in-

special promotional fares of the campaign

ternational visitors spending on accommodation,

will be applicable for the travel period of

food and drink, entertainment, shopping and

May to October 2015.

other services and goods reached an estimated

Speaking about the partnership, Steven

US$ 1,245 billion (euro 937 billion) in 2014, an

Dixon, Regional Manager – South and

increase of 3.7% in real terms (taking into ac-

South East Asia, Tourism New Zealand

count exchange rate fluctuations and inflation).

said, “We have recently seen a surge in In-

International tourist arrivals increased by 4.4%

dian visitors to New Zealand during the ICC

in 2014, reaching a total 1,135 million, up from

Cricket World Cup 2015. The mega sport-

1,087 million in 2013.

ing event was the ideal platform for us to

Aside from international tourism receipts (the

showcase New Zealand to aspiring trav-

travel item of the Balance of Payment), tourism

ellers from India. The partnership with Sin-

also generates export earnings through interna-

gapore Airlines aims to further increase the

tional passenger transport services (rendered to

rise of interest among Indian travellers to visit New Zealand.

by T NH DESK

Steven Dixon Regional Manager – South and South East Asia, Tourism New Zealand

non-residents). The latter amounted to an estimated US$ 221 billion in 2014, bringing total exports from international tourism up to US$ 1.5

Global Travel & Tourism Leaders Set Landmark Agenda for Growth The Global Travel Association Coalition (GTAC), an alliance of leading global private sector and government organisations from the Travel & Tourism sector, has launched a commitment for aligned advocacy and action to harness the full potential of the sector to create jobs, drive inclusive growth and foster development.

40

Launched at the World Travel & Tourism

landmark manifesto setting forth the key areas

ate decent jobs and inclusive economic oppor-

Council Global Summit in Madrid “Powering

of action necessary to ensure travel and tourism

tunities. The members of GTAC commit to work

Travel & Tourism into the Next Decade: An

contributes to consolidate the global economic

with a coordinated approach, with governments

Agenda for Growth and Development”, is a

recovery, increase resource efficiency and cre-

and the private sector, to advance Travel Facili-

TRAVEL AND HOSPITALITY | MAY 2015

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:30 PM Page 39

ATM SPECIAL INTERNATIONAL

trillion, or US$ 4 billion a day on average.

“International tourism is an increasingly significant component of international trade as seen in export earnings from international tourism and passenger transport, which reached US$ 1.5 trillion in 2014” said UNWTO Secretary-General, Taleb Rifai. “In a scenario with decreasing commodity prices, spending on international tourism grew significantly in 2014, proving the sector’s capacity to stimulate economic growth, boost ex-

Hong Kong Tourism launches new marketing campaign in India

ports and create jobs”, he added.

International tourism (travel and passenger transport) represents 30% of the world’s exports of services and 6% of overall exports of goods and services. As a worldwide export category, tourism ranks fourth after fuels, chemicals and

Titled as ‘MY TIME FOR HONG KONG’, Hong Kong Tourism Board recently unveiled its new marketing campaign in the Indian market.

food, ranking first in many developing countries.

‘My Time For Hong Kong’ is aimed

Ferry to catching a ride on the ‘Ding

at highlighting the various authentic

Ding’ Tram; the tours give visitors a

Europe, which accounts for 41% of worldwide

and exciting experiences Hong Kong

chance to explore the different and

international tourism receipts, saw an increase

has to offer. With today’s modern

vibrant facets of Asia’s World City.

in tourism earnings in absolute terms of US$ 17

traveler seeking authentic experi-

HKTB has also integrated the cam-

billion to US$ 509 billion (euro 383 billion). Asia

ences, the new campaign intends to

paign with a digital strategy encom-

and the Pacific (30% share) saw an increase of

build an emotional connection with

passing

US$ 16 billion, reaching US$ 377 billion (euro

the visitors allowing them to feel and

include its consumer website Discov-

284 bn). In the Americas, (22% share), receipts

explore the sights and sounds of

erHongKong.com, designated social

increased by US$ 10 billion to a total of US$ 274

Asia’s World City like a local; even

media accounts (Facebook / twitter /

billion (euro 206 bn). In the Middle East (4%

before their visit to the city.

instagram etc.), and tailor-made mo-

International tourism receipts grew in all regions

three

channels-

which

share), tourism receipts increased by an esti-

Designed keeping in mind the

bile apps. HKTB has also launched a

mated US$ 4 billion to US$ 49 billion (euro 37

changes in consumer behavior and

cross-channel digital travel guide

bn) and in Africa (3% share) by US$ 1 billion to

the evolvement in their travel prefer-

called ‘3-in-1 My Hong Kong Guide’,

US$ 36 billion (euro 27 bn).

ences; the campaign emphasizes on

integrating web portals, mobile appli-

creating a strong emotional and ex-

cations and social media along with

periential connect with the audience.

android version of “Hong Kong In-

The campaign also includes a series

sider’s Guide”; another one of

of entertaining videos by various In-

HKTB’s new initiatives.

Top earners: China and the United Kingdom move up in the top ten.

by T NH DESK

tation, Infrastructure Development, Environmental

dian and local celebrities where they

The event saw the presence of key

Sustainability and Investment in Human Capital.

share their travel experiences of

senior managers from the Hong

The agenda’s objectives will be addressed through:

Hong Kong to showcase the vibrancy

Kong Tourism Board. Anthony Lau,

Continued research-based evidence on the value

and variety the city has to offer.

Executive Director- HKTB said, “India

and impact of Travel and Tourism and the impact of

The Hong Kong Tourism Board has

is one of our key source markets and

policyies shifts; speaking as one to promote the

also introduced new experiential

we have been developing new av-

Agenda’s implementation and ensure Travel &

package tours for visitors. From cap-

enues to engage and interact with

Tourism can be an effective driver of inclusive eco-

turing the scenic beauty of Hong

the Indian travelers. This campaign is

nomic growth and sustainable development; and

Kong with an eco tour to enveloping

our effort to showcase the diversity

calling on governments to agree to national tourism

themselves in the rich cultural her-

of experiences offered by Hong Kong

policies that bring together all relevant government

itage of the city with the Six Senses

and to promote Hong Kong as a pre-

agencies while creating or strengthening public/pri-

Heritage Experience tour, from en-

ferred travel destination amongst In-

vate sector cooperation and public/public coordina-

joying a ride onboard the iconic Star

dian travelers”

by TNH DESK

tion of tourism planning and development at all levels.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2015

41

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INTERNATIONAL ATM SPECIAL

Taiwan Lantern Festival takes off to rev up tourism

BY Swaati Chaudhury The renowned Taiwan Lantern Festival took off with a plethora of events in-

Taiwan Tourism offers incentives for spurt in Indian MICE travel Taiwan Tourism Bureau will focus on Bengaluru, Kolkata and Chennai and encourage more MICE travel from India.

BY Swaati Chaudhury

Chennai through detailed consumer and trade campaigns. Arthur Hsieh said, “The spending

An interesting destination that presents the mi-

power of travellers from Kolkata, Bengaluru and

crocosm of Asia is undoubtedly Taiwan, endowed

Chennai is on the rise. All the three metros have

with fascinating landscapes, rich cultural and spir-

a bright future and would grow at a pace in the

itual heritage, tantalizing cuisine and renowned

coming years. In this age, India is our fastest

hot springs. In its latest move to bring a surge in

growing market and the number of Indians em-

Indian tourist arrival particularly MICE tourists,

barking upon global travel is at an all-time high.

Taiwan Tourism Bureau has lined up a string of

Based upon travel industry estimates and de-

forward-looking initiatives and is looking to tap the

pending upon the current outbound scenario, we

strong spending powers of high-end Indian trav-

do expect an upward trend in receiving Indian

ellers.

tourist arrival in Taiwan.” In an attempt to motivate

cluding the inaugural ceremony in

Arthur Hsieh, Director, Taiwan Tourism Bureau

global participation in MICE activities of Taiwan,

Taichung and the grand release of sky

of Singapore explained, “We intend to utilize our

the tourism bureau has a host of support systems

lanterns at Pingxi in New Taipei City. In

presence among travel trade consumers, media

and incentive programmes for all events.

a move to boost tourism, the festival

and make use of latest strategies and technolo-

was marked by six minutes of fireworks

gies to reach out to the target market. Digital mar-

in Taichung and was held sometime on

keting, information and communication will form

March 5, this year.

an indispensable part of our tourism bureau and

The lantern festival is steeped in

the tourism industry as well in the coming period.

quarter century of history and attracted

Since New Delhi and Mumbai have the highest

as many as 8 million tourists. At Pingxi,

number of outbound traffic in India, we are target-

around 200 sky lanterns were released

ing these two metros that form the major source

into the sky that is considered some-

markets. We have been quite active with our pro-

thing auspicious. According to the Chi-

motional campaigns in New Delhi and Mumbai.”

nese calendar, the current period is the

Besides, the tourism bureau also plans to

Year of the Goat. The highpoint of the

spread out its reach to Bengaluru, Kolkata and

lantern festival was the showcasing of giant goat lantern measuring 24.4 metre high that signifies good fortune and prosperity for the nation.

The Taiwan Lantern Festival figures as one of the world’s major tourism events as put forth by Discovery Channel. The major tourist event had nearly 60,000 global tourists and is expected to generate earnings of NT $7.7 million in the country.

Arthur Hsieh Director, Taiwan Tourism Bureau, Singapore

42

TRAVEL AND HOSPITALITY | MAY 2015

Strategies of Taiwan Tourism Bureau: Digital marketing information and communication constitute its basis.

Reaching out other metros like Bengaluru, Kolkata and Chennai.

Unveiled incentive plan for Indian MICE travellers.

Stressing more on Taipei, Taichung, Kaohsiung and Sun Moon Lake.

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:31 PM Page 41

ATM SPECIAL DESTINATION-ABU DHABI

India is the No. 1 Source Market for Destination Abu Dhabi Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) is attracting Indian outbound travellers with multi-faceted attractions.

A

bu Dhabi is home to

tin GT4 around the same circuit as the pros.

renowned global events

Yas Waterworld - featuring 43 rides, slides

throughout the year. A

and attractions spanning a sprawling 15-

wide range of activities are

hectares - is an award-winning water park

on offer for all age groups

and there’s Yas Links, a championship-level

to enjoy. India is currently Abu Dhabi’s lead-

18 holes Links course, which was voted

ing overseas source market for hotel guests.

among the world’s top 25 courses, outside

Abu Dhabi welcomed 231,702 Indian hotel

of the US,” said Dinshaw.

guests in 2014 at a growth rate of 32% over

The long-awaited Yas Mall is now open. It

2013. There were 850,443 guest nights in

has more than 370 stores and is only five

2014, at a growth rate of 23% over 2013.

minutes from Abu Dhabi International Air-

“Abu Dhabi offers both traditional and

port, 15 minutes from downtown Abu Dhabi.

modern attractions. The key segments are

More than just a shopping destination, Yas

leisure, special interest, destination wedding

Mall will provide its visitors with a wide range

and honeymoon, niche travellers and MICE.

of shopping, dining and entertainment offer-

We are attracting a large number of incen-

ings within an exceptionally vibrant shop-

tive and conferences business travellers

ping environment – and don’t forget Abu

with our Abu Dhabi Convention Bureau’s

Dhabi’s shopping is tax-free. Yas Mall also

Advantage Abu Dhabi incentive pro-

has a direct link to Ferrari World Abu Dhabi,

grammes – where meetings planners can

opening up a range of exhilarating entertain-

get help, financial and other, if the bring vi-

ment options.

able business events to the destination. Ap-

“Abu Dhabi is also attracting arts and cul-

plications for Advantage Abu Dhabi can be

ture lovers with the fast developing Saadiyat

“Our target is to endeavor to continue our

made on the bureau’s website – www.abud-

Island Cultural District. With its sweeping

current growth performance with a sus-

habi-cb.ae – and should be aligned to 12

beach, Saadiyat Beach Golf Club and stun-

tained rise in the number of hotel guests

specific economic engine sectors identified

ning beachfront resorts, Saadiyat Island will

from India staying in Abu Dhabi. We hope to

in Abu Dhabi’s 2030 economic vision,” said

soon be home to a series of world-class cul-

leverage on the emirate’s increasing ease of

Bejan Dinshaw, Country Manager, India,

tural institutions. The Jean Nouvel-designed

air access – with more flights than ever from

TCA Abu Dhabi.

Louvre Abu Dhabi will open this year, fol-

a variety of Indian gateways – as well as af-

“With a vast range of attractions for the

lowed by the Zayed National Museum next

fordability with value through a highly com-

whole family, Abu Dhabi’s Yas Island is be-

year and the Guggenheim Abu Dhabi in

petitive average room rate which now

coming increasingly popular with Indian

2017,” said Dinshaw.

stands at AED348 – or just US $95,” he

travellers as a complete entertainment des-

“We also received a favorable response in

tination. There are multiple attractions, in-

the B2B fairs that we participated during

Abu Dhabi today is closer than ever with

cluding Ferrari World Abu Dhabi, the world’s

2014-15. We are undertaking joint destina-

a huge choice of flights and customized

only Ferrari-branded theme park with more

tion familiarization trips and marketing initia-

packages. The multi award-winning national

than 20 rides and the world’s fastest roller-

tives with our national carrier Etihad

airline of the UAE - Etihad Airways – along

coaster, Formula Rossa, reaching speeds

Airways. Our primary focus for all marketing

with its partners are expanding routes and

up to 240kmph! F1 fans can have a thrilling

activities is to project Abu Dhabi as a unique

provide convenient and quick travel options

experience with the state-of-the-art F1 track

destination with attractions and opportuni-

across tier-1 and tier-2 cities all over India.

at Yas Marina Circuit, where petrol heads

ties to indulge in and enjoy with the whole

can drive a Formula Yas 3000 or Aston Mar-

family,” Dinshaw informed.

added.

by T NH DESK

TRAVEL AND HOSPITALITY | MAY 2015

43

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IN-CONVERSATION ATM SPECIAL

“India is a potential fo The hospitality & leisure business of global developer Emaar Properties, Emaar Hospitality Group has evolved as a leading global hospitality provider since its inception in 2007. In Conversation with TnH, Philippe Zuber, Chief Operating Officer of Emaar Hospitality Group, spoke about the growth and future plans of the group.

v B PREM KUMAR Y

Kindly tell us about the growth of Emaar Hospitality Group and its future plans?

Emaar Hospitality Group is a fully integrated hospitality service provider with three hotels brands, dedicated Leisure Assets and a full-fledged Lifestyle Dining division. With a portfolio of 13 hotels and resorts consisting of over 1,900 rooms, the Group recorded a revenue of AED 1.681 billion (US$ 458 million) in FY 2014.

We have three hotel brands today: The Address Hotels + Resorts, Vida Hotels and Resorts and Rove Hotels. The Address Ho-

“We regard India as a huge growth area for our brands especially as it has become one of the fastest-growing markets in the global hospitality industry.”

Philippe Zuber Chief Operating Officer, Emaar Hospitality Group

44

TRAVEL AND HOSPITALITY | MAY 2015

tels + Resorts is the flagship five star premium hotel brand having five properties in Dubai. Winner of multiple industry honours and presenting unbeatable dining out and meetings venues, The Address hotels recorded an annual occupancy of 85 per cent during 2014, higher than industry-average.

FINAL TNH MAY 2015 ISSUE-28-04-2015_Layout 1 4/28/2015 7:31 PM Page 43

ATM SPECIAL IN-CONVERSATION

s a strong market with great al for the hospitality sector” We have already expanded to Egypt with a

a six-month period. We aim to capitalise on

of options with a variety of unique pieces –

management contract to operate The Address

the huge growth in tourist numbers by offering

from the deliciously prepared cuisines to the

Marassi Golf Resort & Spa. This complements

exceptional service, cultural and lifestyle ex-

arrangement of a high-class business venue;

our expansion to Turkey, where The Address

periences, and ensuring our guests have a

we cater to all needs and requirements.

Hotels + Resorts is managing its first full-

memorable stay with many returning to sam-

Clearly, our priority is to relay this to the mod-

fledged hotel and serviced residence in an in-

ple what Emaar Hospitality Group has to offer.

ern, tech-savvy Indian traveller who knows

ternational market.

and appreciates high-end and sophisticated

Vida Hotels and Resorts brings an unprece-

How do you see India as source market

dented level of urban sophistication to the

for your hotels? How has this market

market. A refreshingly different hotel concept

grown over the years for your group?

Arabic hospitality.

What will be your future plans and goals

for the new generation of business executives,

India is one of our strong growth markets,

entrepreneurs and leisure travellers, Vida

which has strengthened over the years led by

Our ambition is to increase the numbers of In-

stands out in the market with its modern ar-

the increased inbound tourism to Dubai. The

dian visitors in our hotels in the coming years.

chitecture and fashion-forward interior con-

strong airline connectivity, ease of access

By expanding our brand portfolio, there would

cept, underlined by Vida Downtown Dubai and

within three to four hours of flying time and the

be more opportunities for consumers to come

the newly unveiled Manzil Downtown Dubai.

cultural links are strong contributors to India

to Dubai and stay in our properties depending

being a significant feeder market for Dubai’s

on their budget.

Modern, cosmopolitan, smart and cultural, Rove Hotels is a new mid-market lifestyle

for this market?

tourism sector.

hotel brand developed by Emaar Hospitality

We have noticed recently that Indian trav-

Group for a joint venture of Emaar Properties

ellers visiting the UAE tend to be more open

erties in India?

and Meraas Holding. Emaar plans to open 10

to experiencing the latest trends, particularly

India is a strong market with great potential

Rove hotels in central locations across Dubai

when it comes to new and exciting ideas in

for the hospitality sector. We are looking at at-

and the region by 2020. The first– Rove Za-

terms of design and venue choices. One such

tractive opportunities to expand our brands to

’abeel – will open this year, while five other

example is at The Address Downtown Dubai,

the country.

properties will open in the coming years in Al

where the Lifestyle Events team privatise sev-

Wasl, Port Saeed, Al Jafiliya, Oud Metha and

eral floors of the hotel, ballroom and a restau-

How do you see the ATM 2015 to connect

Dubai Marina.

rant to accommodate large groups to give it

with Indian market?

that extra personal touch.

We hope to strengthen our collaboration with

What is the role of your group in the pro-

Did you have any plan to open your prop-

our travel and tourism partners and customers

motion of tourism in the Middle East?

What kind of marketing strategy you have

in India, as well as giving Indian visitors an op-

We are at the forefront in supporting the re-

been pursuing in the Indian market? How

portunity to glimpse into Dubai’s rustic and

gion’s tourism sector. We are committed to the

successful has been this strategy?

colourful treasures whilst learning about its

Dubai Tourism Vision 2020 announced by His

The Address Hotels + Resorts reaches out to

rich culture and heritage. Further, we regard

Highness Sheikh Mohammed bin Rashid Al

the Indian community by attending key events,

India as a huge growth area for our brands es-

Maktoum, UAE Vice President and Prime Min-

conferences and congresses, internationally

pecially as it has become one of the fastest-

ister and Ruler of Dubai, to strengthen the

as well as locally. This helps us understand

growing markets in the global hospitality

tourism sector to welcome over 20 million an-

what the current trends are as well as show-

industry. India possesses a strong emphasis

nual visitors by the turn of the decade.

case our offerings.

on high-quality domestic and regional hospi-

We also support the ongoing preparations

Our strength is that we have multiple venue

tality, and as a strong Dubai brand with global

for the Expo 2020 Dubai, which is expected to

choices ideal for any occasion our guests plan

ambitions, we are confident of leveraging this

welcome an estimated 25 million visitors over

to host. We provide an almost endless amount

opportunity.

TRAVEL AND HOSPITALITY | MAY 2015

45

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EVENT WATCH ATM SPECIAL

Skal New Delhi holds EOGM Skall New Delhi recently held its Extraordinary General Body Meeting (EOGM) at ITC Maurya Hotel, New Delhi, where a new Executive Committee, based on the nominations received, was announced. The EOGM was followed by cocktails & dinner for the members and those present on the occasion. They all had a wonderful evening full of great excitement.

46

TRAVEL AND HOSPITALITY | MAY 2015

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ATM SPECIAL EVENT WATCH

Emaar Hospitality Group holds roadshows in India Dubai-based Emaar Hospitality conducted multicity roadshow in India. Roadshows were held in New Delhi, Bangalore and Mumbai from 15th to 17th April, 2015.

The Group’s hotels under its various brands such as The Address Hotels+Resorts, Armani Hotels & Resorts and Vida Hotels and Resorts participated in its India Roadshow 2015. The Roadshow saw a high level delegation compromising General Managers & Directors from The Addresss Hotels + Resorts, Armani Hotels & Vida Hotels & Resorts, which are represented by Nijhawan Group in India. Headed by Seema Pande, Corporate Director of Sales and Partnerships – Emaar Hospitality Group, the delegation included Philippe Zuber, COO Emaar Hospitality Group, Russell Dillon, Director of Sales – Leisure , The Address Hotels + Resorts, Caroline-Jane, GM – The Address Downtown Dubai, Fabrice Ducry, GM, The Palace Downtown Dubai, Pascal Dupuis, GM, The Address Dubai Marina, Stefan Viard, GM, VIDA Hotels and Resorts, Mark Gordon Kirby, Hotel Manager, Armani Hotel Dubai and Anna Bartko, Director of Sales & Marketing, Armani Hotel Milano. On such occasion in New Delhi at The Imperial Hotel, delegates and members from trade gave a standing ovation to B. L. Nijhawan, a veteran of Indian travel trade, and founder of the Nijhawan Group.

TRAVEL AND HOSPITALITY | MAY 2015

47

EVENT WATCH ATM SPECIAL

TAAI’s 62nd annual convention in Bali TAAI held its 3-days annual convention at The Westin Resort Nusa Dua, Bali in Indonesia on March 26-28, 2015 . With its theme ‘Reflections-Redefining Relevance’ the 62nd convention of TAAI deliberated the issues and challenges that travel agents fraternity of India is facing today.

The convention is expected to give a major fillip to Indian travel to Bali and Indonesia.

48

TRAVEL AND HOSPITALITY | MAY 2015

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ATM SPECIAL AVIATION

Flight review: Malaysia Airlines

BY Srishti Rai

The Route: Delhi- Kuala Lumpur Class:Business Due to the two unfortunate disasters last year, one might think that superstitious Indian travelers have become vary of flying Malaysia Airlines. I shared this misconception and didn't book my ticket till the very last minute. The flight was so jam packed I literally had to fight with the Malaysia Airlines staff to somehow get me on the flight I wanted because I was travelling for urgent work. It was my first time on-board a Malaysia Airlines plane and I have to admit I was pleasantly surprised.

The aircraft, with a 2-2-2 configuration in business class, makes for an attractive cabin, with a pleasant deep blue and purple colour scheme. I was near the front of the aircraft on an aisle seat so I had easy access to the restrooms and got preference when the meal service started which was nice.

The seats were comfortable with lots of room to move about.

The meal service started promptly after take-off and it was carried efficiently without fuss. The stewardess started by serving a delicious helping of Chicken Satay. There were adequate choices for the main course and desert and the rest of the food was decent. What I appreciated was the wide range of quality in-flight entertainment. With numerous movie options and plenty of TV shows to watch, games, music and more there was enough to keep you busy through the flight.

The headphones were comfortable and provided good sound quality. Somewhere in-between an episode of Modern Family I dozed off and was happy to find that the seat adjusted to a flat bed and the controls were easy.

I woke up only when descent was announced, and I was pleased that we landed 30 minutes before estimated arrival time. The landing was extremely smooth and disembarking began soon after we landed. At the immigration there was a separate line for those travelling by business class and I cleared immigration fairly fast.

Overall, it was an excellent experience. The crew was was friendly and professional, the service was competent and the seat was comfortable to work and rest. I am happy I decided to fly the airline and I will be surely using the airline more frequently in the future.

TRAVEL AND HOSPITALITY | MAY 2015

49

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NEW APPOINTMENTS ATM SPECIAL

Jorge Apaez Chief Operating Officer, Mexico, Latin America & The Caribbean, InterContinental Hotels Group InterContinental Hotels Group (IHG) has appointed Jorge Apaez as Chief Operating Officer, Mexico, Latin America & The Caribbean. Jorge assumes this role after the retirement of industry veteran Alvaro Diago. Jorge will oversee operations for the 220 hotels under six different brands across 21 countries in the region as well as relationships with the owning companies of IHG’s managed and franchised hotels.

He will report to the Americas Chief Operating Officer, Jolyon Bulley, and will be based in IHG’s Guadalajara corporate office.

Jorge joined IHG in 1995 and most recently held the role of Senior Vice President of Hotel Operations for the Western U.S. and Mexico, where he oversaw the operations of more than 1,220 hotels.

Animesh Barat Executive Assistant Manager, The Westin Sohna Resort and Spa Animesh Barat has been appointed as Executive Assistant Manager at The Westin Sohna, Resort and Spa. Animesh joins The Westin Sohna Resort and Spa with a vast experience in the hospitality industry, spanning over 35 years.

He was previously associated with key brands such as Marriott, Hyatt and Renaissance. Prior to joining The Westin Sohna, Animesh was part of the pre-opening team of The Westin Velachery, Chennai.

In his current role, he will be over seeing operations at The Westin Sohna and reporting the same to Monica Suri, Hotel Manager, The Westin Sohna, Resort and Spa. Animesh holds a Bachelors Degree in Hospitality Management from IHM, Lucknow, and is passionate about new technology.

Rose Genovese VP, Sales & Marketing, The Americas, One&Only/Kerzner International One&Only Resorts/Kerzner International Holdings Limited has appointed established industry leader Rose Genovese as Vice President of Sales for The Americas. In her new role, Genovese will be responsible for all outbound sales from the U.S., Canada and South America for Kerzner resorts, including ultra-luxury One&Only resorts and the iconic entertainment destination Atlantis, The Palm in Dubai. Genovese will be based in New York City.

Genovese joins Kerzner International with extensive experience as a leader of sales and marketing in the hospitality industry, having most previously worked with Langham Hospitality Group as Regional Vice President of Sales and Marketing for North America.

Reema Dhawan Director of Sales, Hyatt Place Gurgaon/Udyog Vihar Reema Dhawan has been appointed as the Director of Sales of Hyatt Place Gurgaon/Udyog Vihar effective April 06, 2015. Reema is a graduate from the Institute of Hotel Management, Gwalior. She has also done her Bachelor’s degree in Humanities and holds a Master’s degree in English.

Reema started her career in Front Office at The Trident, Udaipur and then moved to Taj Palace, New Delhi where she was working as a Front Office Executive. Later she shifted from Front Office to Sales with The Oberoi, New Delhi. Her last assignment was with The Oberoi group as the Regional Sales Manager-National Sales Gurgaon.

Alok Awasthi Operations Manager, Top 3 Lords Resorts Alok Awasthi has been appointed as Operations Manager at Top 3 Lords Resorts, Bhavnagar. He brings with him 13 years of rich experience in the hospitality industry with specialisation in Front Office Operations. Prior to his new role, he served as Manager Operations at a prominent Resort at Jodhpur. He is a Hotel Management graduate from NIHM, Deharadun. In his new assignment, he will be independently responsible for the entire operations and F&B of the hotel.

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ATM SPECIAL NEW APPOINTMENTS

Pavan Kumar Chennam Executive Sous Chef, JW Marriott New Delhi Aerocity JW Marriott Hotel New Delhi Aerocity has appointed Pavan Kumar Chennam as Executive Sous Chef at K3, JW Marriott New Delhi Aerocity. Pavan started his career at ITC Hotel, The Kakatiya, The Luxury Collection, Hyderabad from January 2006- December 2007 as the Junior Sous Chef after which he moved to ITC Hotel, The Maratha, The Luxury Collection, Mumbai. He then moved on to Banqueting & Conventions in February 2008 where he was heading a team of 25 associates under the guidance of Grand master Chef Imtiaz Qureshi. Following this stint, he moved to Dumpukht restaurant in March 2010 as the Sous Chef before moving to ITC Hotel, The Maratha Mumbai, The Luxury Collection as the Senior Sous Chef in July 2012.

Kim Dae Hyeon Chef de Cuisine, JW Marriott, New Delhi, Aerocity JW Marriott Hotel New Delhi Aerocity has appointed Kim Dae Hyeon as the Chef de Cuisine at Akira Back, the signature restaurant that specializes in Japanese cuisine with a Korean essence.

Kim Dae Hyeon started his career as a senior staff at Kiyomizu Japanese Restaurant, Sheraton Walker Hill Hotel from November 2001- November 2011. After spending 10 years at the Sheraton Walker Hill Hotel he joined Yellowtail at the Ballagio as the Sushi Chef where he worked under Chef Akira Back from November 2011- September 2012 before moving to Sheraton Walker hill Hotel as the Cooking Assistant Manager.

Yip Wai Leong Chef de Cuisine, JW Marriott New Delhi Aerocity JW Marriott Hotel New Delhi Aerocity has appointed Yip Wai Leong as the Chef de Cuisine at K3, the allday dining restaurant with three LIVE kitchens displaying three distinct cuisines: North Indian, Cantonese and Tuscan.

Yip Wai Leong started his career as a Dim Sum Chef at Penang Mutiara Beach Resort, Penang in 1990 to 1993. From 1993 to 2000 he was the Dim Sum chef in hotels like Rasa Sayang Hotel, Penang and M/V Star Aquarius. Following this, he joined Burj Al Arab, UAE as the Wok Chef from 2001 to 2002 after which he joined Fairmont Hotel, Malaysia Peark Ipoh as the Chef at the Coffee House for four years. He then moved on to become the Master Chinese Chef at Nambawan Trophy Sea View Restaurant from 2006 to 2009.

Antonio Tardi Executive Chef, Shangri-La Hotel, Bengaluru Shangri-La Hotel, Bengaluru has appointed Antonio Tardi as executive chef to oversee all of the hotel’s culinary operations.

Chef Tardi brings with him over 20 years of culinary experience in five-star hotels and luxury hotels. In addition to his culinary expertise, he is also an outstanding trainer and coach, teaching knowledge and skills to over 100 colleagues to build a strong culinary team at Shangri-La Hotel, Bengaluru.

Chef Tardi gained precious experience at Michelin one- and two-starred restaurants in Italy and France under well-renowned chefs before his career took him to a picturesque resort in Jamaica. He then mastered the Asian style of hospitality at Shangri-La hotels in Taiwan and Guangzhou.

Chef Jerson Fernandes Corporate Chef, Berggruen Hotels Berggruen Hotels Pvt. Ltd has appointed Chef Jerson Fernandes as its Corporate Chef. Chef Jerson boasts an illustrious 9 years of professional experience in the industry during which time he has become renowned for his vast culinary knowledge, customer centric approach, a high bar on quality and abundant creativity.

Chef Jerson started his career as a management trainee. He has since worked in the kitchens of some of the finest hotels and restaurants including the Taj, Ritz Carlton and the Hard Rock CafĂŠ Hotels and Casinos.

Chef Jerson is highly acclaimed by critics and has received numerous awards and accolades.

TRAVEL AND HOSPITALITY | MAY 2015

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DIALOGUE ATM SPECIAL

Man With The Midas Touch Sonu Shivdasani founder & CEO, the Soneva Group

BY Mandira Rai How often do you meet a man who might have Madonna or Sir Paul McCartney lounging around his house while you are reading this?

Better yet, his other home is where Brad and Angelina holidayed with their brood on their honey-

why holidaying at a Soneva property has be-

moon.

come almost de rigeur for the world’s well

Clearly, these are not just any homes we are

heeled.

them gasp one more time?

(With a big smile) Soneva in Aqua, a two-

talking about. Soneva Fushi, on Kunfunadhoo Is-

To top it all, Soneva’s “no news, no shoes”

cabin boat villa set on an ultra-luxurious yacht is

land in the Maldives and Soneva Kiri, set on the

ethos is something to be experienced – I have

coming up later this year at Soneva Fushi in Mal-

remote Thai island of Koh Kood, almost 350 km

never been barefoot (and loved it) for 72 hours!

dives. Highlights include a glass sunken bath,

from Bangkok, are resorts as spectacular as

What never ceases to amaze, however, is how

sun and dining deck, library, lounge, dining

they come.

the Soneva group has paved access to the pin-

room, lower level bar and daybeds. As is to be

Needless to say, this is not just any man either.

nacle of luxury with such minimal damage to the

expected, it has been built with environmentally

Born in England to Indian parents, Sonu Shiv-

environment. Their SLOW LIFE (Sustainable-

zero-emission materials. Moreover, the yacht’s

dasani, an Eton and Oxford graduate, is the

Local-Organic-Wellness Learning-Inspiring-Fun-

mainsail will rely mainly on nature to provide the

founder and CEO of the Soneva Group that

Experiences) philosophy is the guiding force

majority of its energy.

owns super-luxe Soneva Fushi and Soneva Kiri.

behind every aspect of their resorts. Case in

There is also Soneva Jani that is slated to

Soneva, in case you were wondering, is an

point - how often do you visit a luxury resort

open in the Maldives in late 2016 or early 2017.

amalgamation of Sonu and Eva, his wife and a

where the only plastic is the one that the tele-

Soneva Jani’s uniqueness shall lie in its sheer

former Swedish model. Incidentally, Sonu is also

phone handset is made of? Or beach toys where

size – it is a large lagoon where the Soneva

the founder and former CEO of the iconic Six

the plastic handles have been painfully removed

group controls five islands.

Senses Resorts & Spas, which he sold in 2012.

and substituted with wooden ones.

I was at Soneva Kiri recently, which, need-

Those who have been fortunate enough to set

Not too long ago, I had the pleasure of a quick

less to say, wowed me, with Cinema Par-

foot upon either of these truly one of a kind prop-

chat with Sonu over a glass of fresh orange-car-

adiso, The Observatory and “no news, no

erties could not agree more. Transfers by private

rot juice. Here are some excerpts:

shoes” being my absolute favourites. How

planes, only to land on private airstrips, with pri-

Is it you that one should be giving the

vate butlers and private buggies waiting at hand.

credit for sustainable wellness on such a

Not to forget the private beaches – I, for one,

mammoth scale?

can’t imagine the word private being used this many times in one paragraph.

It is all Eva. She is the one with the green vi-

did you come up with these?

Soneva Fushi in the Maldives was our first resort – Soneva Kiri came later. Fushi has all of these. They felt right, they worked and we just

sion. She truly and completely loves the environ-

took them over to Kiri in Koh Kood.

Add to these gargantuan villas, observatories

ment and is always trying to come up with new

Where do you call home now?

and state of the art telescopes, chocolate rooms,

ways of incorporating this love into the designs

outdoor cinemas and manta ray shaped kids’

of all our resorts. At this moment, we are both

clubs. Dine in restaurants set in mangroves or

very thrilled about the 140 energy saving stoves

on bamboo pods hoisted to the top of trees,

we are donating to a refugee camp in Africa.

Eva and I spend most of our time now at Soneva Fushi in the Maldives.

So while the world’s waits with bated breath, those of you who still haven’t experienced the

served by nothing less than a ‘flying’ waiter. And

After having visited both Kiri and Fushi, is

Soneva magic should pack your bags and check

all of this has been achieved in complete har-

it really the end of the road for Soneva loyal-

in. Except, you might have to wait till Gwyneth

mony with Mother Nature. It is easily explained

ists? Is there anything else that would make

Paltrow checks out.

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DL (ND)-11/6167/2014-15-16 | DATE OF POSTING: 6-11 OF MONTH | rNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH