Travel and Hospitality (TnH) - June 2016

FROM THE EDITOR

The Finer Things in Life

Publisher & Editor srishti Rai Director Bharat s. Rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Web Designer mohit Chaudhary Senior Reporter archana sharma Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat jahan

For any query, write to us at: info@tnhindia.com

www.tnhindia.com printed, published and owned by srishti Rai. printed at somsons printing Works, 1/7, Doctor’s Lane, gole market, New Delhi - 110001, and published at p- 23/90, Connaught Circus, New Delhi 110001; editor: sRIsHTI RaI

I write this page on a flight, sitting next to my husband of three months.

The giddy haze of our wedding week is now far behind us and we are on our way to enjoy our summer/honeymoon.

While I sit here it dawns upon me that most of us celebrate the biggest milestones in our lives by travelling. Whether it is a wedding (honeymoon), an anniversary or a birthday we like to mark the occasion by taking a holiday and nothing makes these events as memorable as our trip. Interestingly, no matter what our budget is, when it comes to these “special holidays” we stretch our allowances to the maximum, plan months in advance and desperately search for deals to be able to afford and enjoy a luxury vacation. This is why no matter how much the demand for budget travel inflates, luxury travel will always thrive. See, luxury travel is synonyms with aspirational travel and the very core of human nature is to aspire.

Now, luxury and aspiration are subjec-

tive, of course, to some luxury may mean a business class ticket and five star accommodation and to others it may mean a private charter and the presidential suite but what best symbolizes luxury today is personalisation and authenticity. You can learn more about this and other trends in luxury travel from our cover story, ‘Luxury travellers seek personalised and authentic experiences’ on page 22.

Skip a few pages ahead and you can read about Kerala- God’s Own Country- in all its emerald splendor on page 26. From the natural breathtaking beauty to the delectable cuisine everything about the state makes it perfect for tourists and a favorite amongst our entire team. Also, in this issue we have interviewed one of the young stars of the travel trade about his foray into film producing (pg 28). EaseMyTrip’s promoter Nishant Pitti is producing Irrfan Khan starrer Madaari, which hits cinemas this July. I hope you all watch and support a member of our fraternity.

As for my honeymoon, you can read all about it in our next issue. Until then you can reach me at editorial@tnhindia.com. I would love to hear your views and suggestions on how to further improve our magazine.

Happy Reading and Safe Travels!

srishti Rai editor

A N D

Travel Hospitality

CONTENTS

JUNE 2016 22 COVER STORY

Luxury travellers seek personalised and authentic experiences

26 EXPLORE INDIA

Seek bliss in God's Own Country

28 INTERVIEW

22

26

28

30

32

39

40

44

Investment in entertainment gives good ROI: Nishant Pitti

30 EXPLORE THE WORLD Best luxury resorts to stay in Mauritius

32 TECHNOLOGY

roomsXML: the robust and dependable supplier of hotel rooms

39 TRAVEL MANTRA

How to make most of travelling in the lean season

40 DIPLOMAT’S CORNER

Slovenia: a small country of extraordinary diversity and landscapes

44 FESTIVALS AROUND THE WORLD

Forthcoming fairs & festivals around the World

News

Indian Aviation Academy acquires full member status of prestigious ICAO Trainair Plus Program Indian Aviation Academy (IAA), a joint venture of the Airports Authority of India (AAI), Directorate General of Civil Aviation (DGCA) and Bureau of Civil Aviation Security (BCAS) has achieved one more milestone. International Civil Aviation Organization (ICAO), a body of United Nations, has awarded Full Member Status to IAA under TRAINAIR PLUS Program. The Full Member Status is granted to the Civil Aviation Training Centre (CATC) worldwide, after fulfilling stringent requirements of ICAO which includes establishment of Course Development Unit (CDU) and development of at least one Standardized Training Program (STP) as per standard methodology of ICAO TRAINAIR PLUS Program. The CDU team of IAA, successfully completed the development process of STP on “Runway Rubber Removal” in May, 2016 and has been duly validated by ICAO.

by TNH DESK

Govt approves MoU between India and Qatar for strengthening tourism cooperation GovERnMEnT

The union Cabinet chaired by the prime minister Narendra modi has given its approval for signing of a memorandum of understanding (mou) between India and Qatar for strengthening cooperation in the field of Tourism. The main objectives of the mou are: To create favourable conditions for long-term co-operation in the field of tourism for the mutual benefits; to exchange expertise, publications, information/data and statistics related to tourism, to encourage cooperation through the exchange of programmes, propaganda and advertising materials, publications, films, promotion and marketing of their tourism products via media etc, to exchange visits of Tour operators / media /opinion makers for promotion of two way tourism, to encourage co-operation between tourism sectors, tour operators, travel agents and other tourism private sector's firms and bureaus in the two countries.

6

TRAVEL AND HOSPITALITY | JUNE 2016

Vikram Madhok elected Chairman of the PATA Industry Council TRADE

AvIATIon

by TNH DESK

Vikram madhok, managing Director, abercrombie & Kent and Honorary Treasurer, India paTa chapter has been elected as the Chairman of the paTa Industry Council for the term may 2016 – 17. In addition to assuming this global responsibility Vikram will also sit on the paTa executive Board. This development will give India Chapter prominence in the paTa and strong voice in Tourism Forums. madhok has had an illustrious career and over the

Vikram Madhok

year specialized in luxury tourism and hospitality. He has served on paTa India Chapter for over 20 years and was also the Chairman of World Travel & Tourism Council (WTTC) India initiative. He has also held important positions like president of Indo-american Chamber of Commerce (NI), eC member – IaTo & several other positions.

by TNH DESK

GovERnMEnT

MoT formulates action plan for Incredible India Bed & Breakfast /Home Stay Scheme Ministry of Tourism has formulated an Action Plan for “Incredible India Bed & Breakfast /Home Stay Scheme”. The salient features of the Action Plan are as follows: As Home Stay / Bed & Breakfast is the need of the hour, it was decided to revisit the scheme guidelines and update it based on present and future requirements. To ensure expansion of Home Stay Scheme in State where it is already prevalent and introduction where it is not there. Move towards ease of doing business through rationalization of taxes, simplification of procedures etc.

Launch an aggressive marketing strategy to enlist more B&B Establishments. Involve online travel agents in promoting this scheme and bring it on the fast-track. Groups were constituted to study various aspects of this scheme and submit recommendations in a time bound manner. The Ministry of Tourism organised a Workshop on Incredible India Bed & Breakfast /Home Stay Scheme here on 30th May 2016. It was chaired by Vinod Zutshi, Tourism Secretary, Government of India and attended by officials from various State Governments, representatives from Hospitality and Travel Trade Industry, CEOs of online travel agents and officials of the Ministry of Tourism.

by TNH DESK

News

GovERnMEnT

INDIA-BOUND: FTAS RISE 10.7% IN APRIL 2016 India received 10.7% more Foreign Tourists in April 2016 over the same period in 2015. Bangladesh accounts for highest share of tourist arrivals followed by USA and UK in April 2016. The country received `11, 637 crores Foreign Exchange through tourism in April 2016.

• FTAs in April, 2016 were 5.99 lakh as compared to 5.42 lakh in April, 2015 and 5.35 lakh in April, 2014.

• FTAs in January- April, 2016 were 31.08 lakh with a growth of 10.1% as compared to 28.23 lakh with a growth of 3.0% in January- April, 2015 over January- April, 2014.

• FEEs in April, 2016 were `11,637 crore as compared to `10,091 crore in April, 2015 and `9,179 crore in April, 2014.

• The growth rate in FEEs in rupee terms during April, 2016 over April, 2015 was 15.3% as compared to the growth of 9.9% in April, 2015 over April, 2014.

by TNH DESK

AIMING TO GIVE A BIG IMPETUS TO MICE TOURISM GovERnMEnT

The department of Tourism, Andhra Pradesh has drawn up a two-pronged strategy to provide a big boost to its five major tourist destinations including Visakhapatnam, the circuit of Konaseema-Rajahmundry-Kakinada, Amravati- Vijayawada, Tirupati-Nellore and Ananthapur-Kurnool-Kadapa circuit. It is looking ahead to make a breakthrough in MICE tourism.

Dr. R P Khajuria, Commissioner, Department

Dr R P Khajuria

of Tourism, Andhra Pradesh explained, “Each of these tourist retreats has multiple destinations that have sound connections with major metros of India. We intend to augment the tourism infrastructure in all these destinations. In the meantime, we would make our presence visible in tier-II and tier-III cities of India like Nagpur, Surat, Jaipur, Chandigarh, Guwahati, Thiruvananthapuram and Madurai. We are looking to expand our presence in the United States and Europe.”

The department of tourism has selected Visakhapatnam and Tirupati as two significant MICE destinations for organizing business-related events. Khajuria said, “We are in the process of setting up mini convention centres in all major towns across the state. We are keen to promote Tirupati as high-end wedding destination and offer quick darshan for both the bride, the groom and their families.”

8

TRAVEL AND HOSPITALITY | JUNE 2016

by TNH DESK

HoTEL

Six Senses Fiji to open in 2017 Six Senses Hotels Resorts Spas has announced its latest project in the group’s expanding portfolio in the island country of Fiji. This small archipelago in the South Pacific is comprised of 332 islands and nearly one million inhabitants spread throughout the major islands of VitiLevu and Vanua Levu. Approximately one third of the islands are uninhabited, ranging in size from 3,800 square miles (10,000 square kilometers) to tiny islands or spits of sand a few hundred acres (meters) in circumference. Known for its idyllic crystal clear waters, white sandy beaches, thick tropical forests and excellent climate, Six Senses Fiji is located on a superb beach site on Fiji’s Malolo Island.

by TNH DESK

News

IndiGo expands operations across international and domestic markets with 10 new flights India’s largest and fastest growing low-cost

to Ranchi. With effect from June 21, 2016, the air-

abad and Coimbatore & Hyderabad and Nag-

carrier, IndiGo, is enhancing its customer expe-

line will introduce its first flight on the Kochi-

pur.

rience in the international and domestic markets

Muscat route, while also launching its second

Both corporate and leisure travelers will now

with the launch of ten new flights within India

flight connecting Hyderabad to Kochi. Further-

have the opportunity to experience the match-

and Oman. Effective May 16, 2016, IndiGo will

more, effective June 22, 2016, IndiGo will begin

less on-time performance that IndiGo is synony-

commence an additional flight connecting Delhi

operations with its first flight between Hyder-

mous with.

by TNH DESK

Vistara announces increased frequency on Delhi-Guwahati route Vistara has announced additional frequency between Delhi and Guwahati. Effective June 18, 2016, Vistara will operate double daily on the Delhi-Guwahati route. Guwahati, the gateway to the northeast, is the largest and most cosmopolitan city in Assam and serves as the starting point for most northeastern itineraries.

With the addition of the new frequency, Vistara will now offer convenient connections to Guwahati from Ahmedabad, Mumbai, Bengaluru, Hyderabad and Srinagar, and from Guwahati to Bagdogra, and to Mumbai and Ahmedabad via Delhi.

The new flights are open for booking from today through all channels, including the airline’s website

www.airvistara.com,

mobile apps on iOS and Android, airport ticket offices, OTAs, and travel agents. For a limited time, Vistara is offering special introductory one-way fares between Delhi and Guwahati for the new flight.

by TNH DESK

TRAVEL AND HOSPITALITY | JUNE 2016

9

News InTERnATIonAL

AvIATIon

CATHAY PACIFIC & DRAGONAIR TIE UP WITH REGAL HOTELS TO OFFER SPECIAL DISCOUNTS Cathay Pacific Airways and Dragonair have tied up with Regal Hotels to offer their passengers a flat 18% discount on hotel reservations at any Regal Hotel property in Hong Kong. The passenger will also be entitled to complimentary breakfast buffet during their stay with the hotel.

This offer is valid for travel till 31 July 2016, exclusively for passengers travelling on Cathay Pacific Airways or Dragonair from India (Mumbai, Delhi, Chennai, Hyderabad, Bengaluru or Kolkata) to Hong Kong.

In order to avail this offer, passengers can use the special promotion code ‘CXIN’ while making their reservation on the hotel website. The reservation needs to be for minimum 2 nights with any of the five Regal Hotel properties in Hong Kong. Passengers must present their Cathay Pacific or Dragonair boarding pass at the time of checking in at the hotel. More details on the offer can be found on the airlines’ websites.

by TNH DESK

UNWTO EUROPE MEETING DISCUSSES DIGITALIZATION AND NEW BUSINESS MODELS Vilnius, the capital city of Lithuania, this week hosted representatives of 34 countries for the 60th Meeting of the UNWTO Commission for Europe. Discussions focused on major tourism trends and the priorities and agenda of the Organization for the region. The meeting was fol- Taleb Rifai lowed by a seminar on new business models. “In 2015, there were 29 million more international tourists in Europe than the previous year, raising the total in the region to 609 million. At a time when economic recovery is still quite slow, tourism has been a major contributor to the European economy, generating 404 billion euros in exports,” said UNWTO Secretary-General Taleb Rifai opening the meeting. “Although the sector continues to progress, many challenges face us.

by TNH DESK

“TASTE OF PERUVIAN FLAVORS” AT MANDARIN ORIENTAL HOTELS IN BARCELONA AND MIAMI HoTEL

In celebration of acclaimed chef Gastón Acurio’s new culinary offerings at Mandarin Oriental, Barcelona and award-winning restaurant at Mandarin Oriental, Miami, the luxury hotels are launching a gastronomic getaway for guests to experience the diverse and eclectic flavors of Peru.

Guests who book the Taste of Peruvian Flavors package will enjoy two nights in chic Barcelona or vibrant Miami where they will be greeted inside their luxurious guestroom with a sweet surprise of Peruvian chocolate mousse, made with Fortunato chocolate topped with caramelized grains and fruit from the Andes. For lunch, an al fresco Peruvianstyle meal will be served at Mimosa Garden in Barcelona or La Mar by Gastón Acurio in Miami. Guests will enjoy an exclusive tasting menu featuring a classic Pisco Sour, Peru’s national cocktail and an array of Ceviches, the

10

TRAVEL AND HOSPITALITY | JUNE 2016

most iconic Peruvian dish utilizing the cooking technique of marinating fish in lime juice. The culinary journey will continue with a selection of shared plates including Anticuchos, popular Peruvian grilled skewers, a selection of Causa dishes, chilled whipped potato topped with seafood, and empanadas.

Considered the ‘ambassador of Peruvian cuisine,’ Acurio is one of the world's most prominent chefs. Based on a two-night stay at Mandarin Oriental, Barcelona or Mandarin Oriental, Miami, the Taste of Peruvian Flavors package includes: Luxury accommodations, Breakfast for two persons, One tasting lunch menu designed by Gastón Acurio for two persons, Peruvian dessert upon arrival and A special themed gift The Taste of Peruvian Flavors package is valid at both properties from June 1 until October 1, 2016.

by TNH DESK

News

Europe remains the favourite international destination for Indian travellers in 2015; U.S. led the list where travellers paid the most while booking a hotel room latest

to 2014. A number of prominent des-

`15,704 per night for a hotel room.

Francisco priced at `14,465 per night

Hotels.com Hotel Price Index

tinations in the country witnessed

New York topped the list despite a

for a hotel room while choosing des-

(HPI) report, Europe which is con-

the rise on account of increased de-

marginal fall of 1% in hotel room

tinations to travel to in the United

sidered to be a ‘backpacker’s par-

mand except the ‘Big Apple’ that saw

prices where Indian travellers paid

States of America.

adise was the most preferred

a marginal drop of 1% priced at

the most in 2015 followed by San

According

to

the

by TNH DESK

destination for Indians while travelling abroad in 2015. Reasonable and competitive air tickets to most of the capital cities in Europe amounting to less than a return ticket to metro cities within India certainly made Europe an attractive destination for Indian tourists in 2015.

Overall Europe was the most preferred international getaway for Indian travellers in 2015 providing an array of experiences that included amongst others shopping in Paris, trekking and hiking in the Austrian Alps, culinary delights in Italy and hot air ballooning in Turkey. Backpackers and deal hunters rejoiced in Paris, Berlin, Brussels and Istanbul as the HPI reported double digit price decreases for these popular European destinations in 2015.

Hotel Room prices saw decline as Indians paid 27% less in Berlin at `6,873, 16% less in Paris at `10,993, 16% less in Brussels at `8,595, 15% less in Istanbul at `8,109 respectively. When it comes to the United Kingdom, London the perennial favourite amongst Indian travellers saw a marginal increase in hotel room prices by 1% at `14,823 per night followed by Milan that witnessed a staggering 19% increase at `12,695 per night in 2015. The United States of America that is considered to be the ‘land of opportunities’ for Indians witnessed a rise in hotel room prices in 2015 as compared

TRAVEL AND HOSPITALITY | JUNE 2016

11

News CRUISE

HoTEL

Maiden voyage of Harmony of the Seas, the world’s largest cruise ship TIRUN, the exclusive India representative for Royal Caribbean International, has announced the maiden voyage of the award-winning cruise line’s new Oasis-class ship, Harmony of the Seas. The largestever cruise ship in the world features significant advancements and enhanced innovations onboard to provide the perfect blend of luxury, indulgent amenities and an astounding cruising experience to guests.

Besides its enormous size, the ship is also the first to feature a Splashway Bay, an interactive aqua park for kids. The Ultimate Abyss, the tallest slide at sea touting a 100-foot dramatic plunge and The Perfect Storm water slides are the latest in a thrilling collection of activities that will make Harmony of the Seas the ultimate family vacation experience. The DreamWorks Experience, the FlowRider surf simulator and the 43-foot tall rock climbing wall and the signature zip line will all

by TNH DESK add to the adrenaline rush in store aboard the ship.

A TRANQUIL DREAMY ESCAPE For those in search of peace and solitude, the spiritual getaway of Rishikesh has aloha on the ganges that would leave you breathless with its enchanting ambience. For high-end luxury travellers, wellness quotient has definitely become a norm and if you are on a visit to Rishikesh- the yoga capital of the world, a visit to aloha on the ganges would provide physical and mental relaxation and boost your spirit. moreover, it will make you realize the significance of peaceful moments and personal space in day-to-day life. encapsulated in perfect harmony, aloha on the ganges is looked after by New Delhi’s Leisure group of Hotels and the flagship property of the group is the luxury heritage hotel-The Naini Retreat in Nainital, the erstwhile summer palace of the maharaja of pilibhit.

Kuldeep saini, general manager, aloha on the ganges commented, “our parent company has its presence across the length and breadth of uttarakhand and so far has been catering to the largest number of travellers in tourist getaways of Nainital, Haridwar, Corbett National park, Ramgarh, Rishikesh and Rajaji National park.”

HoTEL

The Oberoi, Mauritius introduces ‘Pleasure Island’ offer!

Experience the pristine white beach, stunning coral reef, gourmet cuisine and very own private pool, The Oberoi, Mauritius offers everything one needs for a perfect holiday!

Enjoy the finest in modern luxury, whether it's a leisurely Mauritian spa session, a relaxing yoga class or an afternoon spent water skiing and experience legendary Oberoi service with ‘Pleasure Island’ offer. Valid till 31st August 2016 the ‘Pleasure Island’ offer includes: Luxury accommodation for two, Daily breakfast in the restaurant and fresh fruits in the room, Return airport transfers by local taxi, 60 minutes couples massage once during the stay, and Complimentary High Speed, wireless internet access.

by TNH DESK

12

TRAVEL AND HOSPITALITY | JUNE 2016

by TNH DESK

News

HoTEL

NOVOTEL KOLKATA HOTEL AND RESIDENCES PRESIDENTIAL SUITE Located on the twelfth floor, Novotel Kolkata’s Presidential Suite has a panoramic and uninterrupted view of the city. Spread over 2000 sq.ft. of carpet area, the suite has a private foyer, a living room with a bar, a dining room, a luxurious bedroom, walk-in closet, bathtub and shower cubicle. It also has the option of an additional adjoining room with a bed

for the guest’s associates.

The main entrance to the suite opens into a private foyer area with a console and mirrors, onward into a vast living space with bespoke seating arrangements, carpets and Montebello marble flooring. The walls are covered with a combination of veneer panels and textured wallpaper while the tinted windows

AvIATIon

ETIHAD AIRWAYS UNITES INNOVATION WITH HOLLYWOOD GLAMOUR FOR VIRTUAL REALITY MOVIE etihad airways has released its highly anticipated 360-degree virtual reality film starring academy award winning actress Nicole Kidman. This marks the first time that a Hollywood actor has ever starred in a fully immersive virtual reality movie. The five-minute feature, titled ‘Reimagine’, is a major coup for the innovative national airline of the united arab emirates, and immerses its viewers in a fully experiential journey following Nicole Kidman through one of its new airbus a380s flying between New York and abu Dhabi. The airline has used cutting-edge technology and multidisciplinary mediums in the feature to bring to life its acclaimed guest experience and hospitality story by engaging the consumer in various sensory interactions onboard the virtual flight.

by TNH DESK

are framed with twin rows of remote operated curtains. The wooden bar with a marble top has a bronzed mirror wall as a

by TNH DESK backdrop.

PREFERRED HOTELS & RESORTS EXPANDS PARTNERSHIP WITH FORTUNE HOTELS HoTEL

Preferred Hotels & Resorts expands its partnership with Fortune Hotels (a member of ITC’s hotel group) by announcing the addition of seven new properties to its portfolio within the first quarter of 2016, bringing its partnership with the group to nine total properties Saurabh Rai Executive VP, Preferred across key destinations in India, Hotels & Resorts including Ahmedabad, Bengaluru, Chennai, Gurgaon, Navi Mumbai and Noida.

Designed to support ITC’s hotel group’s strategic vision, the partnership enables Fortune Hotels to tap into Preferred Hotels & Resorts’ unrivalled sales capabilities in the corporate and leisure travel sectors, expertise in the independent hotels space, innovative marketing and distribution platforms, and network of sales professionals located in 40 offices worldwide.

“We are pleased to further strengthen our partnership with Fortune Hotels under the umbrella of the ITC’s hotel group. The fusion of traditional Indian hospitality and contemporary international standards, along with the brand support from ITC’s hotel group, makes Fortune Hotels an ideal fit in our India portfolio,” said Saurabh Rai, Executive Vice President of Preferred

by TNH DESK Hotels & Resorts.

TRAVEL AND HOSPITALITY | JUNE 2016

13

News HoTEL

CHOTOTEL PICKS INDIA FOR ITS PILOT “SUPER-BUDGET” HOTEL CONCEPT New accommodation concept will offer rooms from just US$1.50 per night. The hotel is being constructed in Nagothane, an industrial town 70km south of Mumbai and situated on the new Mumbai-Goa expressway. The 240-room development is spread across 6070m² of land, and the project is estimated to cost INR 175 million (US$2.6m) to build. Room rates will start at INR 100 (approx. US$1.50) per night. Chototel is also acquiring land in Chakan, Goa and Gujarat for its next round of projects in India. The company aims to build 100,000 rooms in the next five years along the Mumbai-Pune-Goa corridor. Chototel states that its mission is to provide “budget-friendly accommodation with uninterrupted utilities, clean, potable water and social infrastructure to create unparalleled economic, social and environmental impact”.

by TNH DESK GovERnMEnT

Goa's Aguada Jail to become a tourist attraction As per state tourism department, Goa's Central Jail at Aguada, which no longer houses prisoners, will be converted into a tourist attraction. The Goa Tourism Development Corporation's mega project to convert the old Central Jail into a museum is taking solid ground and the work has already begun, the spokesman said. The GTDC has involved Goa Heritage Action Group (GHAG) and state's freedom fighters in the project as it intends to revive and restore the history and heritage, and to make it an attractive location for tourists. One of the major highlights will include bringing to life Goa's freedom struggle through sound and light shows and paying tributes to the valiant and heroic deeds of young men and women who sacrificed their lives for Goa's liberation.

The master plan for developing Aguada Jail at Sinquerim into a tourist destination include creating activity zones, viewing galleries, amenity zones, tourist information centres, improvement of temple and chapel areas, among others.

by TNH DESK

ITQ ORGANIZES ANNUAL SALES CONFERENCE 2016 IN LAVASA TECHnoLoGy

The Annual Sales Conference was held in the beautiful city of Lavasa, Maharashtra from May 13th to 15th 2016, to celebrate the success and achievements of the team. Various interesting sessions were held to blend in the motivation and learning with enjoyment at leisure.

Addressing the entire team from sales to training force, Anil Parashar, CEO-ITQ, congratulated everyone on the tremendous effort the team has put forth to make ITQ best in the GDS industry and to encourage he further added, "Passion is the most important element in one's professional journey.”

by TNH DESK

14

TRAVEL AND HOSPITALITY | JUNE 2016

News InTERnATIonAL

Taiwan now offers cost-free group visa Groups will now find it easier to visit Taiwan as several toptier travel agents are now authorized to initiate Group Visas to Taiwan that will be issued to groups completely free of cost.

The objective behind such an initiative is to promote the collective spirit of travelling and to take part in Leisure/Cruises/Fly Cruises/Incentives and MICE business activities. These visas are valid for single entry to Taiwan; multiple entry visas to Taiwan are only for Fly Cruise. Group visas are always recommended to families or friends travelling together; and for large MICE movements. To apply for group visas, here are a few guidelines to follow and get the visas to Taiwan.

• Dates: 1st November 2015 to 31st December 2016.

• Group Size: 5 people or more.

• Duration of the stay: Valid for 30 days per visa. by TNH DESK TRADE

REZNEXT ENHANCES TECHnoLoGy TO RezE RezNext has revamped its internet booking technology with industry leading functionality to support dynamic packages and promotions. Core to the new functionality is also the 3 step booking process designed to help hotels improve their conversions. RezNext’s booking engine - RezE has been built to provide a great booking experience across devices. The solution has custom built designs for all devices to ensure optimum usage of the booking engine across any platforms.

by TNH DESK

THOMAS COOK INDIA PARTNERS WITH VISTA ROOMS Thomas Cook (India) Ltd has announced a strategic partnership with Vista Rooms, one of the largest emergent network of hotels, to give India’s leisure and business travellers the benefit of a branded standardised accommodation experience, at over 800 properties across 90 locations pan India, together with more than 200 hotels in 25 cities in Sri Lanka.

by TNH DESK

TECHnoLoGy

NOW BUY FOREX AT THE BEST RATES ON MAKEMYTRIP

BookMyForex, India’s leading and largest marketplace for retail foreign exchange and private remittances has joined hands with MakeMyTrip, India’s leading online travel company. Customers booking international travel products can subsequently purchase their foreign exchange with BookMyForex at the click of a button on MakeMyTrip platforms - website or mobile app. This will enable

16

TRAVEL AND HOSPITALITY | JUNE 2016

them to take advantage of BookMyForex’s live and finest rates that are updated every three seconds and enjoy door-step delivery of their foreign exchange products in over 200 Indian cities.

BookMyForex will offer MakeMyTrip customers access to a complete range of forex products; including foreign currency notes, forex travel cards, traveller’s cheques, demand drafts and international wire transfers. Customers can also directly visit the BookMyForex website or download the BookMyForex Android / iOS app and book a forex order. All forex products are delivered by either RBI authorized money changers or banks that are part of BookMyForex’s

by TNH DESK channel partner network.

News

MARRIOTT INDIA OFFERS A LUXURIOUS HOLIDAY EXPERIENCE THE “SUITE” DREAMS OFFER! 2016

HoTEL

With the latest offer from Marriott, you don’t need a season or a reason to holiday anymore. Starting this May all the way to 31st December, 2016 Marriott India announces its biggest promotional offer of the year - a selection of luxury suites to choose from, that will make your vacation truly memorable. Choose from any of the group’s properties across - JW Marriott, Courtyard by Marriott, Marriott, Fairfield By Marriott & the Renaissance, Book a suite and allow us to indulge you a little more with the ‘SUITE DREAMS ARE MADE OF THESE’ offer. Choose from any of the following three options: Flat 20 percent discount on the room rate, Book for 2 nights and get the 3rd night free and one complimentary main meal for 2 pax in the coffee shop during the stay (Excluding Beverages).

Book a suite at any of our Marriott hotels in India and be spoilt for choice. Inclusions: Breakfast for two at the coffee shop, Access to executive Lounge / Club Lounge where available, Complimentary WiFi (standard package), Early check-in (1000hrs) and late check-out (1600hrs)

by TNH DESK

THE WORLD’S NEWEST SMARTSHIP, OVATION OF THE SEAS COMES CALLING TO COCHIN, INDIA FOR THE FIRST TIME!

CRUISE

TIRUN, the exclusive India representative of Royal Caribbean International announces the arrival of the world’s newest smartship, Ovation of the Seas in India, in Kochi for her maiden call. This is also Asia’s largest and the world’s most technologically advanced, like her Quantum Class sister ships. After spending 2 days in Cochin she will sail to Singapore, giving their guests a travel experience of South East Asia. With Ovation coming to India, TIRUN makes elegant and best-in-

class cruise travel all the more accessible for Indian cruise enthusiasts.

Cochin is the first Asian port-of-call for Ovation of the Seas and the ship is carrying 4,091 international guests here, the largest number onboard a cruise ship to date calling at an Indian port. A plaque and key ceremony was conducted onboard between G. Senthilvel, Chairman of Cochin Port Trust and V. Sajith Kumar, GM of JM Baxi & Co.

GovERnMEnT

CHIEF MINISTER INAUGURATED MTDC’S INFOSYS TOURISM PAVILION Chief Minister Devendra Fadnavis, Government of Maharashtra on May 29, 2016 inaugurated India’s first of its kind project, MTDC’s Infosys Tourism Pavilion at Infosys, Hinjewadi to provide the employees of India’s leading IT company, Infosys, the best tourism facilities under the banner of the reputed tourism board of the country, Maharashtra Tourism Development Corporation.

The occasion was graced with the presence of Girish Bapat, Hon. Guardian Minister, Pune; Valsa Nair Singh, IAS, Principal Secretary, Tourism & Cultural Affairs, Government of Maharashtra; Paraag Jaiin Nainuttia, IAS, Managing Director, Maharashtra Tourism Development Corporation; Satish Soni, Joint Managing Director, Maharashtra Tourism Development Corporation; Ramdas Kamat, Executive Vice President and the Head of Infrastructure, Facilities, Administration, Security, and Sustainability at Infosys and Pravin Kulkarni, Vice President, Infosys.

Valsa Nair Singh, IAS, Principal Secretary, Tourism & Cultural Affairs, Government of Maharashtra highlighting the initiative, commented, “We are grateful to Infosys for inviting MTDC to set up a Tourism Pavilion in the Infosys campus Phase II Food court 3, in a space of 1,250 square feet. Over 40,000 IT employees work in this campus and this pavilion will provide various tourism related services under the banner of MTDC, to them on a concessional basis. We plan to provide one-two day short tours on every weekend, special heritage tours, souvenir shop, air tickets, train tickets, passport and visa facilities, adventure tours, all kinds of travel kits, a travel lounge area, unique selfie point and an experience to wear various Maharashtrian traditional costumes.

by TNH DESK

by TNH DESK

TRAVEL AND HOSPITALITY | JUNE 2016

17

News

InTERnATIonAL

BOLLYWOOD PARKS DUBAI UNVEILS ITS STAR STUDDED ATTRACTIONS Bollywood Parks Dubai, the first of its kind Bollywood themed park in the world, and a part of Dubai Parks and Resorts, set to be the region’s largest integrated theme park destination on its opening in October 2016, presented an exclusive preview and tour of the upcoming park at a press conference held at Taj Dubai, Business Bay. Hosting the event was Thomas Jellum, General Manager of Bollywood Parks™ Dubai along with senior management from Dubai Parks and Resorts. Based on popular films featuring the biggest names of Bollywood including Shahrukh Khan, Salman Khan, Aamir Khan, Hrithik Roshan, Farhan Akhtar and more, the mega-entertainment project unveiled details of all its major rides and attractions that will appeal

TECHnoLoGy

SABRE TAKES TO THE CLOUD, TO COLLABORATE WITH AMAZON WEB SERVICES Sabre Corporation is taking airline passengers to the clouds, announcing recently that it will deliver even faster cloud-based flight availability using solutions built on the Amazon Web Services (AWS) Cloud.

The explosive growth of mobile and higher consumer expectations for faster online searches continue to raise the bar for airlines to deliver a seamless online shopping experience. Leveraging the AWS Cloud, Sabre will offer airline availability solutions that will help carriers increase booking rates and deliver even faster responses. Using Sabre’s new availability services in the cloud, airlines and their customers will benefit from faster shopping. And by relying on a singlesource delivery of a cloud-based system, airlines can manage availability for different channels through one source. Working with Sabre, carriers will house their availability data in the AWS Cloud which can then be accessed via multiple shopping channels, whether carrier website, online or offline travel agency, or other source. The new cloud-based solution will be available to Sabre’s customers later this year.

by TNH DESK

18

TRAVEL AND HOSPITALITY | JUNE 2016

to families and children alike and immerse visitors into the grand and explosive world of Hindi Cinema. Guests will be welcomed into the park at Bollywood Boulevard, the first of five zones, where they can listen to songs by the popular band, Magik at the ‘Rock On’ restaurant that will be open late nights every day as well as Jumbo Café, an international bakery of foreign delicacies.

by TNH DESK

TECHnoLoGy

TRAVELPORT AND MANGO SIGN NEW MULTI-YEAR GLOBAL FULL CONTENT AGREEMENT Travelport has announced a new multi-year, global full content agreement with award winning South African low cost airline Mango. Launched in 2006, Mango has pioneered a number of service excellence innovations including being the only African airline to offer on board Wi-Fi and with the ability to accept different forms of payments including retail store charge cards. Mango connects seven leading cities in South Africa and also flies to Tanzania (Zanzibar).

Mango will now offer Travelport-connected agencies in 180 countries, servicing hundreds of millions of consumers around the world, real-time access to its fares and inventory-through the Travel Commerce Platform. Through the agreement, the airline’s fares and inventory will appear on agency screens on a fully integrated basis for both on-line and corporate travel agencies. Additionally, like other low cost carriers partnering with Travelport, Mango will use Travelport’s merchandising solution to effectively display its full range of products and services through the intermediary channels in the same way Mango’s content is displayed on its website. Approximately 160 airlines are now live on Travelport’s merchandising solution, which was recently enhanced to include the capability to support Tailored Offers to help drive additional revenues per seat. by TNH DESK

News

AvIATIon

TIGERAIR RINGS IN THE MONSOON CHEERS WITH ‘FLY TO SINGAPORE FOR FREE’ OFFER Welcoming the monsoon season in India, Tigerair - the leading Singapore-based budget carrier, announced its special ‘Fly to Singapore for free’ offer for Indian travellers. On booking a round trip fare, passengers can fly out of India to Singapore for free.

As part of the offer, passengers from Bangalore can fly to Singapore for free by booking a roundtrip to Singapore for as low as INR 10,999. The offer is valid from 30 May 2016 till 08 June 2016. The applicable travel period for the offer is from 11 July 2016 to 30 September 2016. Passengers can avail of this exciting offer on www.tigerair.com.

by TNH DESK HoTEL

HoTEL

Sarovar Hotels opens Seyfert Sarovar Portico, Dehradun Continuing its aggressive expansion mode, sarovar Hotels pvt. Ltd. announced the launch of seyfert sarovar portico, Dehradun, a contemporary and upscale hotel strategically located just off the hustle and bustle of the city. With this brand new and elegant hotel, sarovar Hotels & Resorts pvt. Ltd. which is one of the fastest growing chains of ho-

Lebua Hotels & Resorts opens lebua Lucknow Lebua Hotels and Resorts recently opened its

tels in India, brings to travellers to the city an ideal choice of quality accommodation and

latest luxury hotel lebua Lucknow in the capi-

services for both business as well as leisure. The hotel was inaugurated by Chief minister

tal city of Uttar Pradesh. Located in central

of uttarakhand shri Harish Rawat in the presence of ajay K. Bakaya, executive Director,

Lucknow, one of the three cities that form the

sarovar Hotels pvt. Ltd. and Rahul saxena, general manager, seyfert sarovar portico,

Uttar Pradesh Heritage Arc, the lebua Luc-

Dehradun. seyfert sarovar portico, Dehradun, has 68 beautifully crafted, spacious and

know's 41 rooms and suites marries the quin-

well-appointed rooms offering modern amenities and personalized service. The hotel of-

tessential Lakhnavi royal heritage of living

fers state-of-the-art business and conferencing facilities, in-room dining, fitness centre,

spaces that open onto courtyards and terraces,

swimming pool, and all day dining multi-cuisine restaurant. With excellent settings, un-

with the Art Deco style of architecture fashion-

matched F&B offerings and seamless service, it is also the perfect venue to host social

able in the first half of the 20th century. Con-

events.

ceptualized as sprawling traditional

by TNH DESK

bungalows, the Executive, Deluxe and Luxury Rooms and lebua Suites range in size from 180 to 500 square feet each.

by TNH DESK

TRAVEL AND HOSPITALITY | JUNE 2016

19

News

HoTEL

TRADE

5-PoInT AGendA To booST MICe ToUrISM a FICCI-mRss report highlights India’s relative position in the Inbound mICe map of the world and also focuses on the initiatives taken up by the

AccorHotels launches Grand Mercure, Mysuru Located in the heart of Mysuru city, the premier destination for leisure and business travelers. AccorHotels and Brigade Group, Bangalore today announced the opening of Grand Mercure Mysuru in South India’s popular growing tourist destination, Mysuru. Set in the historical city’s heartland, north of the majestic Mysore Palace, the hotel boasts 146 spacious and well-appointed contemporary rooms and suites and is located within close proximity of all major tourist attractions as well as the central business district. The Grand Mercure Mysuru is situated on the legendary new Sayaji Rao Road that witnesses the world-famous Dasara procession. The sixth floor of the hotel features an exquisite viewing gallery overlooking the Dasara processional pathway, allowing guests to enjoy an exclusive view of the magnificent festivities the city is globally renowned for.

by TNH DESK

Central and state governments across the country to encash the high growth of the mICe segment of the tourism sector.

The report was released at the ‘global mICe Travel mart’.

The report states that there are a few issues in relation to MICE tourism in India which can be perceived as possible bottlenecks to the industry as a whole: • prevalence of high tax structure in India – This is a major contributor for India's destinations to lose out on a global scale while bidding for events.

Sarovar Hotels forays South Sudan with a hotel in Juba HoTEL

Sarovar Hotels has entered yet another international market as it takes over the management of The Panorama hotel in the capital city of the Republic of South Sudan. Now rebranded as The Panorama Sarovar Portico, Juba, it is Sarovar Hotels Pvt. Ltd.’s fourth operational hotel in Africa. The group currently manages The Heron Portico in Nairobi, The New Africa Hotel in Dar-EsSalaam – Tanzania and The Zehneria Portico in Nairobi.

Commenting on the new endeavor, Ajay K. Bakaya, Executive Director, Sarovar Hotels Pvt. Ltd., said, “We are very excited to be setting our footprints to another new destination in the African region. We see immense Ajay K Bakaya growth potential in this market with high demand and Executive Director Sarovar Hotels Pvt. Ltd. good occupancies in most hotels. This is major step in our growth and expansion strategy and we are looking to operate 10 hotels in Africa in the next five years.” by TNH DESK

20

TRAVEL AND HOSPITALITY | JUNE 2016

• Convention Visa - This has been addressed somewhat in the New Tourism policy. The introduction of e Tourist Visa has kicked off a new regime.

• availability of Trained manpower – Needs superior Industry-academia connect.

• Carrying capacity of a mICe destination – Carefully carried out feasibility study may solve the process.

• Compliance to International standards – The physical and peripheral infrastructure needs to comply with the world standards. This can be done by imparting training drawing cues from the leaders.

by TNH DESK

cover story

Luxury travellers

seek personalised and authentic experiences In the new and emerging world of luxury travel, experiences matter more than destinations; the unique and innovative experience that has been curated as per the choices and preferences of travellers.

v B PREM KUMAR Y

Luxury travel has traditionally been considered as journey undertaken with utmost care, comfort and indulgence. Flying in a private jet charter, first class or business class, staying in the most exclusive hotels and resorts and holidaying at trendy destinations are some of the basic features of luxury travel. Needless to say that luxury travel is meant only for those who can bear its hefty cost.

While luxury travel continues to be the exclusive domain of the affluent, the segment is evolving with time and new trends are replacing the old ones. In their pursuit of something new and unique, luxury travellers are giving preference to authentic and innovative experiences over typical extravagant journeys. Travellers are becoming savvier, discerning and experimental; they are becoming more demanding in terms of quality and experiences. The new luxury travellers are not satisfied with just high-end comfort and

22

TRAVEL AND HOSPITALITY | JUNE 2016

indulgence. They want much more than lifestyle amenities such as spa, salon, swimming pool, etc. They now want very authentic and personalised experiences delivered with complete seamlessness.

Authentic & innovative experience The luxury travellers now want to experience something authentic and innovative for their holidays. For them, mere staying in a five-star hotel is no longer enough.

The hotel must provide unique, authentic and creative experience to its guests to differentiate itself from the other luxury hotel. The discerning and demanding luxury travellers are driving hotels to be creative and innovative. They also try local cuisines. Because of this new trend, luxury hotels are offering activities and experiences with authentic local flavor.

This doesn't mean that luxury travellers now care less of high-end amenities, but in addition to these amenities, they want

more. They are interested in knowing local communities and their culture. They interact with local people such as their guides and people on the street to understand the place. As a result they return home with an enhanced understanding of the place and the ever-lasting memories of a pleasant and rewarding experience from their journey.

A new report ‘Shaping the Future of Luxury Travel’ by Amadeus says: global consumers are increasingly spending their disposable income on experiences rather than material goods. And consumers' desire for these life experiences is spurring a growth in luxury travel that is outpacing the rest of the travel industry. Luxury travellers want unique, exclusive and exceptional experiences from their holidays.

There are some who want to emotionally connect with the destination and for this purpose they interact with local communities. There are others who want to maxi-

cover story

mize their experiences. They want maximum rejuvenation and complete disconnection from their day to day life. For these kinds of luxury travellers, holidays are all about high-end service and amenities; they wish to be pampered to the hilt.

Personalisation Personalisation has emerged as another important trend in luxury travel. Luxury travellers want complete personalised experience from hotels and resorts and other services. Nothing less is expectable to them. Hotels and resorts are focusing more on customized guest experience that is offered as per the demand and preference of guests. Luxury guests want the latest, the rarest and the best experience. A new luxury traveller wants their journey personalised as per his requirements and preferences so that he/she has very unique and seamless travel experience.

The emerging new phenomenon is that demands for personalised and exclusive experiences are growing significantly. The 'one size fits all' approach is no longer viable option for five-star hotels. Luxury ceases to be true luxury when it is not exclusive and inspiring. In this information age, information is flowing from every nook and corner, and consumers are well informed. They have far more options than before. This has given rise to much

more personalised approach in luxury travel, where choices vary hugely from person to person depending on their background, perception and preference.

"Luxury means different things to different people and this is especially true today.

As emergent middle classes seek the material aspect of luxury travel, more mature markets are craving a new, evolved kind of luxury. This is why offering luxury customers a relevant personal and exclusive experience will become even more crucial than it is today - it will be a differentiating factor between old and new luxury," said Rob Sinclair-Barnes, Strategic Marketing Director at Amadeus IT Group, adding that for travel companies, understanding their role in delivering an end-to-end luxury experience for a traveller is key to improving collaboration, and reinforcing an industry-wide push for consistent luxury service.

Art & culture Another significant latest trend in luxury travel industry is that travellers are now taking interest in art and culture. With increased interest of travellers in art and culture, hotels are now employing in-house artists and creating art galleries to fulfil the demands of their guests. These galleries showcase authentic pieces of local artifacts. Hotels organize cultural programs in which local artists perform. Also, they participate in local festivals and carnivals to indulge in real cultural experience of the place. Luxury travellers have now also become cultural explorer and keen observers of art and culture of the place they visit.

Their desire to explore new culture is taking them to new and emerging destinations, which are rich in culture, or have been largely unexplored. In short, the emphasis is more on cultural experience than on materialist luxury.

Seamless pleasure Seamless experience has emerged as one of the key elements of luxury travel. Luxury travellers wish to have an overall pleasant and seamless travel experience. A seamless travel gives travellers more time to relax and enjoy without any inconvenience. Their every moment is precious and they want to enjoy every moment of their trip and get right value for their money.

TRAVEL AND HOSPITALITY | JUNE 2016

23

cover story

Here, role of service providers right from travel agents to hotels is very important to offer seamless experience to their guests.

Responsible Luxury Nowadays, the concept of responsible luxury is becoming popular among travellers and they are becoming more and more conscious towards environment.

Today luxury travel is an activity not only to pamper yourself but also an act to show your commitment to the planet and the local community. Luxury travellers are now increasingly becoming conscious of their indulgence and expenditure, and avoiding any activity which is not favourable for environment. Thanks to the growing awareness about environment, many hotel chains are adopting sustainable travel practices and taking green initiatives. Many big hotel brands are now practicing the concept of responsible luxury. ITC, an Indian luxury hotel brand, has set the benchmark for responsible luxury in the world. It is the most environment-friendly luxury hotel chain in the world.

24

TRAVEL AND HOSPITALITY | JUNE 2016

Amadeus’ report: Key findings • We have entered a new age of luxury travel, where luxury is curated, real-time and experience-led • North America and Western Europe account for 64% of global outbound luxury trips, despite only making up 18% of the world's population • From 2011-2025, Asia Pacific's luxury travel market will see faster overall growth than Europe's, but this growth will decelerate from 2015-2025 • India's luxury market CAGR of 13% is higher than any of the other BRIC nations, and is the highest of the 25 countries explored in this report • A human desire for more rewarding experiences provides an essential catalyst to evolve and improve travel industry quality and service standards • A hierarchy of luxury travel needs is identified, ranging from 5-star quality and service standards to exclusive VIP privacy and security

explore INdIa

seek Bliss In

God's own country Over the time, Kerala has become one of the major tourist destinations in India. Moreover, the state has made many efforts to make it one of the most sought-after destinations amongst tourists not only from India but across the world. Kerala has tropical greenery with fresh air with enormous expanses of water and sky. The state is known for its numerous backwaters, exclusive houseboats, hill stations and wellness in the form of Ayurvedic treatments. In this article, TnH would like to introduce major attractions and facts of Kerala for its travellers…

v B archana sharma Y

Geographically, this state is surrounded by land on three sides and by Arabian Sea in west. Additionally, it has deep valleys like Silent Valley and soaring mountains with vast coastline to surprise a visitor in India. The palm fringed beaches and coffee and tea plantations with ancient culture make it a land that is often called as “God’s Own Country”.

Best Time to Visit Though, all of the seasons are good to explore Kerala but Monsoon as well as winter seasons are the best to witness the exclusive lush beauty of this state. This year, it is anticipated that monsoons will arrive in Kerala after first week of June. So, if you wish to visit here start packing your bags. Kerala looks at its best during this season so don’t miss the chance to witness its beauty.

Popular attractions to visit in Kerala Serene Backwaters Kerala has incredible backwaters which you shouldn’t miss. It offers you a chance to witness surrounding natural beauty like water-

26

TRAVEL AND HOSPITALITY | JUNE 2016

Hill Stations Some of the popular hill stations in Kerala you can visit are:

Munnar The most famous hill station of Munnar is as popular for its romantic locale as for its thriving tea gardens. And if you plan well, you can see the valley turn blue during the ‘bloom of Neelakurinji’, which flowers only once in twelve years. The ideal time to explore the beauty of Munnar is October to November and January to May. Eravikulam National Park, TATA Tea Museum and Mattupetty Dam and lake, are the places you can visit.

Wayanad With its mist clad mountains and mountainous rivers, Wayanad is an idyllic hill station. The grand beauty, thick rainforest, dazzling waterfalls and spice plantations provide not just a lot to see but also load of adventure sports to indulge in. The best time to visit Wayanad is from October to May. Some of the popular places you should visit while in Wayanad can be Chembra Peak, Pakshipathalam, Soochippara Waterfalls, Kuruva Island and Muthanga Wildlife Sanctuary.

Silent Valley You must visit Silent Valley for a memorable holiday trip while in Kerala. It has much of the natural charm that is well preserved till today and it is also home to a number of rare species and the Kurumbar Tribes. The best time to visit Silent Valley is December to April. ‘Silent Valley National Park’ is one of the most ecologically diverse areas on the planet with some flora and fauna which are found nowhere else in the world. Apart from that, Idukki and Thekkady are some of the other popular hill stations.

falls, thick forest, water animals, slowly flowing seawater, pleasing landscapes and much more. Some of the most popular backwaters to sail while you are here are Kumarakom, Alappuza (also known as Alleppey), Kozhikode, Kollam, and Kottyam. You must take a cruise of houseboat to experience the views around backwaters.

explore INdIa

Picturesque Beaches The exotic beaches are enclosed with sunkissed sand, tropical vegetation and long stretch of blue sea. Some of the popular ones which you must visit are at Kappad, Alappuzha, Nattika (Thrissur), Vadanappilly beach (Thrissur), Marari Beach (Mararikulam, Alappuzha), Cherai Beach, Beypore beach, Fort Kochi and Varkala.

Ayurvedic Treatments “Ayurveda - harmony of body, mind and soul”. Sprouted in the pristine land of India some 5000 years ago, Ayurveda, the science of life and longevity, is the oldest healthcare system in the world and it combines the profound thoughts of medicine and philosophy.

Kerala possesses an steady tradition of Ayurveda that has surpassed the many invasions and intrusions both foreign and native. For hundreds of years the Ayurveda Vaidyas were almost the only access for

people seeking healing from every kind of disease in Kerala. It is the only State in India which practices this system of medicine with absolute dedication. There are many Ayurvedic treatment centres and resorts in Kerala for you get yourself holistic healing from all kind of stress or ailments.

Culture of Kerala As far as the culture Kathakali, Mohiniattam, Kuttiyatam and Kalaripayattu are Kerala’s top arts. The culturally flourishing society evolved its own ethnic classical dance-drama form called ‘Kathakali’. Some of the popular festivals are the tourism edition of Allepey’s Nehru Cup Snake Boat Race, the Ettamanur Festival at Ettamanur, and the most popular is the harvest festival, Onam, in August / September.

How to Reach?

Well, here comes the most important

question, how can you reach to Kerala? You can reach here through different ways:

By Water: Cochin is the main sea-port opening out into the Arabian Sea.

By Air: There are three airports in the state, located at Trivandrum, Kochi and Kozhikode, and Kannur are International Airports. The Karipur Airport, Kozhikode plays host to domestic airlines.

By Road: Kerala has a very good commutation road network. Kerala is directly connected by road to both Karnataka and Tamil Nadu. National Highway no. 47, 17, 49, and an extensive system of metalled roads connect Kerala to the rest of the country. You can take buses, tourist taxis, and autos to commute from one place to another.

By Train: There are 200 railway stations in Kerala, connecting places both within and outside Kerala. You can avail of superfast, and express trains to reach one's chosen destination.

TRAVEL AND HOSPITALITY | JUNE 2016

27

INtervIew

Investment in entertainment gives good ROI: Nishant Pitti Founders of EaseMyTrip have always kept an innovative expansion approach, which resulted into the company becoming promotion associates and travel partners of more than 17 Bollywood movies. This branding initiative took a boost when Nishant Pitti, CEO and Co-founder of EaseMyTrip.com, entered into film production business. He has co-produced another Bollywood movie ‘Madaari’, which will hit silver screens on 15th July, 2016. Irrfan Khan is playing the lead role in the upcoming movie. The film is based on a real life unfortunate incident that resulted in people getting injured and led to loss of many lives. The film is directed by Nishikant Kamat, who is director of many popular films like Mumbai Meri Jaan, Force, Drishyam and Rocky Handsome. For the production of this film, the director has gone for immense research for a large period of time and grabbed the details of the mishap. TnH interviewed Mr. Pitti to know more about his coproduced movie Madaari and his growing interest in movie production.

v B PREM KUMAR Y

You have associated yourself with the production of a movie again; this is unusual, surprising and unique for an established travel entrepreneur. Kindly throw some light on what lead you to invest in film production?

For a businessman, getting into any business is not surprising at all. I always say that I am not only a travel entrepreneur but a business person. Travel is the field from where I started my business journey but I don’t mind investing into other projects that are different from it. Entertainment is a good area for making investments as it doesn’t only give good return-on-investment (ROI) but also helps in getting brand recognition. The business of the film production is really appealing and the charm of Bollywood has left no one untouched from it. As a businessman, I love to do innovative things and my love for the movie production is a part of it. I enjoy doing new experiments to gain profitability for my company and increase its brand visibility.

Film production is a glamorous field that lures almost every Indian. Films help the consumers in identifying a particular product or service more than any other advertising campaign. EaseMyTrip.com has already participated in several Bollywood events by being travel partners or promotion partners. Now, we are also coming into film production. The greatest reason behind this initiative was my innate desire to do something creative along with promotion of my company. At present, most of the companies are connecting with Bollywood to promote their product and services through product placements or participating in internal and external promotional

Q

28

TRAVEL AND HOSPITALITY | JUNE 2016

campaigns of films. If all are doing it, then why I should remain an exception. This is how I also came into film production.

Please share your vision as a movie producer? Can we expect you to be increasingly involved with Bollywood in the future?

I am very new in film production business and want to produce some movies with fresh content not just to entertain the audience but create a long-lasting effect for the same. In fact, I want to make films with a different genre where travel will play an important role in the story. And you can expect me to be more involved in movie production if I get to associate with good stories and talented filmmakers.

Q

Why Madaari? What criterion do you use for movie selection?

Why not Madaari? As a producer, I want to offer something fresh to the viewers instead of producing stereotype cinema. The storyline of Madaari is excellent and so are its star-cast and production team. I didn’t make any criteria for selecting a film yet, but I would love to do films in which serious issues have been raised along with providing entertainment to the audience.

Q

Tell me about Madaari in terms of story and star-casts. Also, who is directing the movie?

As I said before that Madaari has a brilliant storyline. The story of Madaari deals with the emotional side of a father-son relationship and a man-made disaster that takes away everything from a common man. It is based on a real-life mishap due to which lots of people

Q

“As a businessman, I love to do innovative things and my love for the movie production is a part of it.”

Nishant Pitti CEO and Co-founder of EaseMyTrip.com

got injured and many died. This unfortunate incident happened when the part of an underconstruction overhead metro rail bridge on Andheri-Kurla road collapsed. The leading stars in the film are Irrfan khan, Jimmy Shergil and Tushar Dalvi. The very talented Nishikant Kamat is the director of the film, who is also known for directing movies like Mumbai Meri Jaan and Drishyam.

Besides movie production what other

Q businesses or areas are your company

focusing on currently?

Along with films, my company is primarily focusing on its own business. However, EaseMyTrip.com also participated in BCL 2016 and sponsored Kolkata Babu Moshayes team. In travel segment, we have plans to expand our franchise network in Tier - 2 and Tier - 3 cities of India to be in easy reach of those customers not having credit/debit cards for online transactions. We are also willing to open EMT Hol-

INtervIew iday Hubs in all metro cities of India to increase revenues from Non-Air Products, including hotels, holiday packages and car rentals. EaseMyTrip has opened its branches at locations like Bangkok, Dubai, Singapore, and Maldives to serve the customers of these locations with efficient and cost-effective services.

How do you view the current status of the tourism industry in India, both inbound and outbound tourism?

Travel and tourism industry in India is growing. If you talk about year 2015, the industry saw a growth of 7.5%, greater than the 6.9% growth that was actually predicted. The industry also generated great opportunities for jobs and employment. From last few years, India is also emerging as a popular place for traveling as we are focusing on appealing the tourists through campaigns like Incredible India and Atithi Devo Bhava. India never

Q

lacked anything in terms of exploration as it is home to the best beaches, hill stations, religious places and heritage cities. However, visa reforms and infrastructure improvements have helped India in promoting inbound tourism. Along with inbound tourism, India has become one of the fastest-growing outbound travel markets in the world. The reason behind this growth is the increasing population of middle class, which is very much fascinated with the idea of holidaying. The fluctuation in Indian rupees has not at all affected the growing number of Indians travelling overseas and splurging on various things.

Thailand, Singapore, Maldives, Dubai and Malaysia are some of the most popular tourist destination among Indian travelers.

How has EaseMyTrip performed this summer in terms of sales and bookings? What kind of trends are you noticing

Q

this season?

Summer Season has started and there are many places that became preferred choice of the travelers while many being avoided from visiting under the scorching sun or high level of humidity. Summer comes with leaves in schools and kids persuade their parents to go on vacations. Most of them go for holidaying at hill stations and tour packages of destinations like Kashmir, Manali, Shimla and Darjeeling are in great demand. Summer tour packages are primarily assembled to offer the widest range of exotic, cool and scenic destinations across India. Visiting destinations as amazing as Ladakh, as calming as Himachal, as pristine as Andaman or as culturally rich as the North East becomes a trend. I always notice that people seek to visit cool hill stations, untouched beaches and rejuvenating Ayurveda resorts in summer season.

Resort Rio Goa – A Riverside Paradise Dotted with beautiful resorts, hotels and villas, the Resort Rio Goa is a fivestar Luxury Deluxe Spa Resort in North Goa. Nestled on the banks of the Baga River in Arpora, Resort Rio is a five star Luxury Deluxe Spa Resort in North Goa. This riverside paradise is best known for its superb Architecture and excellent Hospitality. It is rated as one of the best 5 star hotels in Goa due to its magnificent view, well-appointed rooms, warm hospitality and its convenient location to major attractions such as Goa's popular night clubs, restaurants, beaches and not to mention, night markets.

Resort Rio can be called a travellers’ paradise. This charming resort boasts of Luxurious Deluxe rooms of around 650 sq. ft., opulent Royal Suites of over 1100 sq. ft. and is the only resort in Goa to have three and four bedroom villas, some with pools. With an array of specialized restaurants including an ethnic vegetarian restaurant which over the years has become the pride of Goa, the resort is a foodie’s paradise. Its award winning ‘Zaara Spa’ offers genuine and highly effective Ayurvedic, healing and rejuvenating treatments and promises to be complete refreshment for mind, body and soul.

With its inimitable offerings and famous “Rio culture”, the resort has won many hearts.

The hospitality industry too has honored Resort Rio with various prestigious awards and recognitions. Like, Jalsa has won the ‘Times Food Award’ for five consecutive years and its luxury Zaara Spa has won the ‘TripAdvisor award for excellence’ for three consecutive years. Resort Rio is also listed in the Condé Nast Recommended Luxury Hotels of the World.

Moreover, Resort Rio boasts provides one of Goa's largest conference facilities. It is also the only hotel in the city to have a resident acupuncturist, wing chun / kung fu master, reiki healer and astrologer.

Resort Rio with its array of exclusive offerings and a family of determined and passionate professionals promises to offer you memories that you will cherish for a lifetime.

Whether it is a family holiday, romantic getaway, fairy tale wedding or a business conference, this five star Luxury Deluxe Spa Resort will prove to be an ideal companion for you.

TRAVEL AND HOSPITALITY | JUNE 2016

29

explore the world

St Regis Mauritius

v B archana sharma Y

Best Luxury Resorts to Stay in Mauritius Whether you are looking for a luxurious romantic getaway or a honeymoon destination, Mauritius is a perfect place to go. It’s an idyllic island destination offering unspoilt beaches and blue waters providing with a melting pot of exclusive European, African and Asian cultures. It’s one of the top three beautiful island destinations in the warm Indian Ocean. In this write-up, TnH has listed a few of the best luxurious resorts in Mauritius where you must stay in when you visit the country.

St Regis Mauritius The St Regis Mauritius is an imposing, five-star luxury resort with 172 beautifully arranged guest rooms and suites which provide breathtaking views of the Indian Ocean. It is the first property of the renowned St Regis brand in the Indian Ocean. This luxury hotel is sited on the southwestern side of the island of Mauritius. The soft white sands of Le Morne Beach and its turquoise lagoon form a miraculous setting where the lavish appointed accommodation and pampering congregate amid the many charms of Mauritius. Guests can enjoy complementary water activities such as snorkeling, glass bottom boat, water ski, kayaks and wind surfing etc. To make your mind, body and soul refresh, this five star property has an indoor spa "Iridium", which offer extensive spa packages. Also, there is a fitness center for people who want keep a check on their fitness.

Oberoi Mauritius The next luxurious property here is The Oberoi Mauritius that truly captures the spirit of Mauritius. This stunning resort combines its plentiful natural beauty with superior luxury. The Oberoi Mauritius is located in 20 acres of beautiful sub-tropical gardens with an unri-

30

TRAVEL AND HOSPITALITY | JUNE 2016

explore the world

valled position on the shores of Turtle Bay - a nat-

Parasailing, Under Sea Walking, Scuba Diving,

ural marine park with a vibrant coral reef. The

Kite

chic resort has access to six hundred metres of

(Chamarel) and Catamaran Cruise are some of

combed, white sand beaches, which are blessed

the exciting recreational services offered by this

with spectacular views of sunsets. Apart from

resort. You will get a chance to enjoy luxurious

well furnished rooms, the resort also has Villas

stay here.

Surfing,

Swimming With Dolphins

with private swimming pools and luxury pavil-

The oberoi mauritius

ions offer panoramic views of the ocean. You can

Constance Le Prince Maurice

enjoy many water sports and recreations like

Constance Le Prince Maurice enjoys a beauti-

wind surfing, water skiing, diving and sailing.

ful location on the north-east coast of Mauritius.

Two open-sided thatch restaurants prepare the

This luxurious resort is set amidst 60 hectares of

best in Asian and continental cuisine. The spa

unspoiled terrain; it is sheltered from the existing

and fitness centre services are also commendable.

winds and provides extreme privacy to its guests. It has tropical gardens consist of rare and

Four Seasons Resort Mauritius at Anahita

Four Seasons Resort Mauritius at Anahita

luxuriant vegetation. The calm turquoise lagoon

Four Seasons Resort Mauritius at Anahita is a

blends flawlessly with the green landscape and

luxurious tropical sanctuary that welcomes its

the private beaches of sparkling white sand. A

guests with warm smiles and gentle lagoon

natural fish reserve located in the western part of

breezes fill every day. Everything, right from

the resort adds to the exclusivity and natural

modern, natural, rustic and luxurious you will

beauty of the location. This resort offers best serv-

find it all here. It is a secluded and spacious lux-

ices for all kind of guests. For instance, you can

ury resort where you can spend all day roaming

enjoy Fly Fishing, Scuba Diving PADI & CMAS,

across the water in either your own sailing boat

Parasailing, Spa, Water sports, Helicopter or

or making friends with giant tortoise. It’s also a

Limousine Transfers, Deep Sea Fishing, and ex-

chic open-air luxury resort that invites guests to

clusive restaurant that serves delicious gourmet

relax and rejuvenate with infinite possibilities for

to the guests.

adventure and the vibrant colours of Mauritius.

Apart from these, Royal Palm Hotel,

This wonderful resort features 136 villas and res-

One&Only Le Saint Geran, Shangri-La Touess-

idence villas that are big in size and designed to

rok Resort, Constance Belle Mare Plage and Lux*

interact with the outdoors. Besides accommoda-

Le Morne are some of the other luxury resorts

tion, Four Season Resort Mauritius at Anahita of-

where you can choose to stay while visiting Mau-

fers excellent dining and spa facility for guests. If

ritius.

you are interested in golf, this place has a large patch of greenery for the sport!

How to Reach Mauritius?

By Air: The Mauritius International Airport,

Shanti Maurice a Nira Resort

Constance Le Prince Maurice

Shanti Maurice a Nira Resort

Sir Seewoosagar Ramgoolam Air Terminal is 48

Located between sugarcane fields and the

kilometres from the main city of Port Louis. Mau-

turquoise waters of the Indian Ocean, Shanti

ritius is very well connected to major cities across

Maurice a Nira Resort has everything that a trav-

the world such as Paris, Dubai, Vienna, London,

eller looks for a memorable holiday. This luxury

Delhi and Johannesburg among others. The

resort with thatched roofs is 9 km from Heritage

Mauritian airport is well equipped with modern

Golf Club and 12 km from Black River Gorges

facilities which include duty free shopping, a

National Park. It is bounded by pristine white

bank, bars and restaurants.

sands, a sublime spa, open accommodation and

By Water: Reaching Mauritius by sea is a lux-

restaurants brimming serving delicious cuisines.

urious and romantic option. Being an island na-

The resort has 61 rooms, suites, and villas (with

tion, you can embark on luxury cruises from

private pools) range from the Junior Ocean View

South African ports like Durban, Madagascar,

Suites to the large Presidential Villa (also fit for

Reunion Island or Rodrigues Island. There are

kings, queens, sultans, etc.). NIRA SPA, Blue Bay

also cruise companies, such as Costa Cruises,

Marine Park, Blue Safari Submarine (Grand

which organise cruises to Mauritius.

Baie), Big Game Fishing (La Peche aux Gros),

TRAVEL AND HOSPITALITY | JUNE 2016

31

techNoloGy

roomsxMl: the robust and dependable supplier of hotel rooms The idea behind the conception of roomsXML has been to become the preferred supplier of hotel rooms. To achieve this avowed goal, roomsXML right from the beginning has been focused on the accommodation segment.

v B PREM KUMAR Y

Since its inception, roomsXML had only two priorities: first, product innovation and the second: after-sales support. “By focusing on these two features, to the best of our abilities, we have ensured our growth. I don’t see a much change in this strategy. You will be surprised to note, that we have a very limited 'sales' team,” said Prakash Bang, MD, roomsXML. Speaking about the success of his company since its inception, Bang said, “The industry’s typical milestones are sales and market share.

Thankfully, we are never after these numbers.

In our kind of line, the numbers can multiply many times over by just offering credit and discounting.” He added, “Probably, we are the only ones around who don’t offer credit unless backed by a deposit or a bank guarantee. Thanks to our volumes, the pricing we offer is sharp, but we never claim to be the cheapest in the marketplace. A business has to earn a fair profit to be able to sustain and offer efficient service that is so very essential for a B2B like ours.”

Band said that roomsXML has been growing at over 50% YOY for the last so many years. “I don’t know whether that’s a good milestone; but we are happy and so are our travel agents! I wish we could introduce a milestone to measure and quantify the 'happiness' levels of our travel agents. Everything would then target around that - to increase the level by another X percent!” said Bang.

Over the last few years roomsXML has introduced 11 features that were unique in the industry. Many of the features are yet to be emulated by other systems in the marketplace. “De-duplication of inventory and naming of the rooms as hotels call them have been our all-time best. The innovations in 2016 are under the hat for now - suffice to say that the

32

TRAVEL AND HOSPITALITY | JUNE 2016

travel agents will be delighted with the features as they are bound to make travel agents more efficient and will allow them book hotel rooms with greater confidence,” said Bang. roomsXML has emerged as key partner of travel agents by empowering them with technology and comprehensive accommodation feed. “The idea behind roomsXML was simple – to become the preferred supplier of hotel rooms. For that to happen, we had no option but to focus on the accommodation segment.

By choosing a niche area, it was possible to put all our energies and resources in making roomsXML what it is today – robust, therefore dependable,” said Bang.

“The idea behind roomsXML was simple – to become the preferred supplier of hotel rooms.

For that to happen, we had no option but to focus on the accommodation segment. By choosing a niche area, it was possible to put all our energies and resources in making roomsXML what it is today – robust, therefore dependable,” roomsXML has also aligned with some of the world's best travel technologies companies that can help travel agents to build their own brand - cost effectively and quickly.

“While the accommodation feed is provided by roomsXML, other travel products like flights, car hire, cruises, site-seeing, etc. can be pulled from other suppliers / vendors. Of course, the travel agents have the liberty of switching our inventory off, if they find that they are not up to the mark!” said Bang.

Prakash Bang Managing Director, roomsXML

roomsXML works directly with travel agents. It doesn’t have any GSAs. “By doing away with the layer, we ensure that our prices remain sharp and the after sales support punctual. To put it simply, I do believe, that we are travel agent's best bet when it comes to booking hotel rooms & apartments. This may sound like a sales pitch, but I take this opportunity to urge travel agents to try us out. It won't cost them anything, save for a happy experience,” added Bang.

As regards its markets, Bang said right now, roomsXML has its offices in USA, UK, UAE, Australia and India. These are essentially its source markets. “Though it is easy to enter into other markets, it is important for us to be able to support the growth. Our after-sales service is regarded as an industry standard.

We wouldn’t want to compromise on that.

Sustainable growth is what we strongly believe in. Like I said earlier on, we are not in the numbers game,” said Bang. To a question that “what is the USP of your company,” Band said, “To quantify, we have 11 USPs. More are being added periodically!”

hospItalIty

Local market insight must to profitable hotel development: Srivastava In business for just over ten years, Clarks Inn Group of Hotels today boasts of national footprints with more than 70 hotels including an operational portfolio of about 40 properties.

v B PREM KUMAR Y

In business for just over ten years, Clarks Inn Group of Hotels today boasts of national footprints with more than 70 hotels including an operational portfolio of about 40 properties In business for just over ten years, Clarks Inn Group of Hotels has emerged as probably the biggest success story in India.

Formed in 2005, the hotel company presently boasts of one of the biggest national footprints with more than 70 hotels including an operational portfolio of about 40 properties. In the last couple of years Clarks Inn has several times been recognised with awards and recognition from various reputed publication houses and independent bodies as one of the most prestigious and fastest growing mid-segment brands in India. Clarks Inn witnessed its biggest growth so far in 2015 as it signed and opened a total of 21 new properties last year alone.

So where did this incredible growth come from? According to S N Srivastava,

President & Co-founder, Clarks Inn Group of Hotels, most of Clarks Inn’s growth has come from tier II and III markets. “Today the brand is well recognised all over the country and is especially strong in Northern India. And going forward also we see most of our growth coming from tier II, III and even tier IV markets and this is where our incremental focus is,” he said.

Now before going into the details of what has made the company so successful in these smaller ties markets, Srivastava, draws attention to some of the major indicators of the “size of the pie” that India as a market is. “Currently at 1.28 billion, India’s population is poised to overtake China’s, reaching about 1.5 billion mark by 2030. Also, according to a study India’s middle class will grow from 5 per cent in 2013 to 50 per cent by 2030, i.e., from about just 60 million in 2013 to close to a whopping 750 million by 2030! Domestic travel that was about 1400 million last year, is expected to be in the region of 3 Billion in the next, say 10 to 12 years. Besides, by 2030,

Pune, Jaipur emerged the best value 5 Star hotel destinations for Indians in 2015 Hotel Price Index Report revealed top 10 destinations where Indian travellers paid the most and the least for 5 star accommodation.

According to the latest Hotels.com™ Hotel Price Index™ (HPI™) report, Pune makes way as the new entrant to offerIndian travellers the best deal on 5-star accommodation withan average price of ` 7,602 a night in 2015 followed by Jaipur

in the second place with ` 7,844.The HPIis a regular report on hotel prices paid in major destinations across the world.

Kuala Lumpur,the capital of Malaysia ranked 3rd on the list to offer best deal

S N Srivastava President & Co-founder, Clarks Inn Group of Hotels

India’s urban population would have jumped from close to 30 per cent now to about 42 per cent then. These are some of the staggering sizes of pie that we are looking at,” he added.

And what’s the success’ secret? “I guess our eyes and ears are closer to the ground and ground realities in smaller tier markets. We work on the merit of the city.

Population is one of the key criteria. We are coming up with 100 keys or even larger properties in some of these markets where we see merit. But where we don’t, we even stop the developers from building larger inventory hotel. Local market intelligence and insight is must have to have the right kind of development, which is the hallmark of our success,” he said while concluding.

for 5 star accommodation with ` 8,114 per night. Chennai took 4th position on the list followed by Hyderabad priced at `8,686 and 8,701 for a night respectively.

Eight cities from India featured as prominent spots on destinations that offer best value 5 star accommodation including metro cities such as Mumbai, Delhi, Bangalore and Kolkata. Ho Chi Minh City the largest city in Vietnam took the 9th rank on the list priced at `9,700 for a night

TRAVEL AND HOSPITALITY | JUNE 2016

33

explore INdIa

The travel delight of Gangtok Tourists can get immersed in the world of stupas, monasteries and chorten in Gangtok.

v B SWAATI CHAUDHURY Y

For new-age tourists and history-lovers having a yen for Tibetan Buddhism, the best destination to head for is Gangtok. The first spectacular sight that beholds the eye of onlookers in the wee hours of dawn is the majestic Kanchenjunga towering at a distance. The city holds huge possibilities to know about Tibetan Buddhism and one can spend the entire day discovering the sights of a number of age-old, famed monasteries. If you have a penchant to visit some of the renowned monasteries of Gangtok that offer info on Tibetan Buddhism, then read on‌ There is the 200-year old Enchey monastery at Chandmari in the east of Gangtok city that stands as one of the major recognized gompas of Sikkim.

Established by Dhrubthob Karpo- the tantric who was well-known for his flying powers, the sprawling monastery was set up way back in 1840 on the lines of sacred mountain of five peaks in China. One can catch glimpses of images of a plethora of gods and goddesses in the monastery.

From here, head straight to Deorali bazaar that has the renowned Namgyal Institute of Tibetology. A tour of Gangtok is incomplete without a visit to Namgyal Institute of Tibetology. The reputed Buddhist institute serves as a treasure-trove of Tibetan, Lepcha and Sanskrit manuscripts. The institute serves as a seat of learning of Buddhist philosophy and has an amazing range of 200 Buddhist icons and rare Thankas. There are statues of Lord Buddha in clay, wood and metal in different postures that highlight the varied activities he took up in Abhaya Mudra, Dhyan Mudra and Varada Mudra. One can take a peek at the colourful paintings portraying the 12 deeds of Lord Buddha. It is at the institute that visitors get to know more about guru Padmasambhava, renowned as the second Buddha who was born in 8th century at Orgyen in Swat Valley of Afghanistan. It was due to the exceptional efforts of Guru Padmasambhava that Buddhism gained foothold in Tibet.

Besides, there a r e

34

TRAVEL AND HOSPITALITY | JUNE 2016

multiple tantric figures of Vajrayana Buddhism at the institute. The statue of Sarvajaya, better known as the goddess of victory has been sculpted in brass around 19th century. The statue was first found at Kundeling temple in Tibet. There are statues of celestial Boddhisattvas who were the followers of Lord Buddha. The most popular female deity in Tibetan Buddhism is Tara. It is widely believed in Tibetan Buddhism that White Tara bestows health and wealth while Green Tara provides protection from the fears of life. The display of seven water bowl offerings form another interesting facet of the institute. In keeping with the tradition, these water bowls were set out on a Buddhist altar every day as a mark of respect and gratitude to Lord Buddha.

Quite near the institute is the Do-Drul Chorten or the stupa with a rising spire plated in gold. The chorten has been the creation of the revered Trullishi Rimpoche, the leader of a particular sect of Tibetan Buddhism. The chorten is surrounded by 108 prayer wheels that are turned by devout Buddhists. This is incidentally the place where lamas are groomed.

After a whirlwind tour of monasteries, it’s time to visit Banjakhri waterfalls at Ranka that provides fascinating views of stunning natural beauty.

Lying around 10 km in the east of Gangtok, the gurgling waterfall has water gushing with a huge force. Jakhri in Nepali implies physician, in Rai community, it is known as Mangpa while Limboos call padangma. There are statues of jakhri, mangpa and padangma curing an ailing patient in the premises of the waterfall.

explore the world

Amazing Thailand Grand Sale returns 2016 campaign is bigger than ever before Tourism Authority of Thailand (TAT) announces the annual Amazing Thailand Grand Sale (ATGS) campaign for its 18th successful year.

The Amazing Thailand Grand Sale (ATGS) will be held from 15 June to 15 August, 2016, in cities nationwide. This year, there will be a special focus on female customers to celebrate the TAT’s Women’s Journey Month being held in August.

Yuthasak Supasorn, Governor of TAT said, “The Amazing Thailand Grand Sale is now a hugely popular event across the region and boosts tourist and visitor expenditure as well as enhances the image of Thailand as a major shopping destination. It also encourages more local spending and creates jobs.

We always look forward to welcoming the world to our sale and hope they take home happy memories as well as some great bargains.”

The Amazing Thailand Grand Sale campaign differs from other events of its type in that as well as offering discounts on a variety of goods, it is also possible to make great savings on tourism products; such as, accommodation, spa treatments, travel, car rental and wellness products.

Taking part in the Amazing Thailand Grand Sale 2016 will be 15,000 tourism business operators in more than 110 department stores and shopping centres in seven major tourist destinations of Bangkok, Pattaya, Chiang Mai, Phuket, Hat Yai, Hua Hin and Udon Thani.

There will also be fun events and a lucky draw to win a “Travel 365 Days in Thailand”, which includes flight tickets and accommodation.

The Amazing Thailand Grand Sale 2016 will kick off on 15 June, 2016, with the 4th Shopping Challenge activity, which will see 13 teams of representa-

tives from across Asia race around Bangkok’s best loved malls and shops to bargain for items as they compete for a 100,000 Baht prize.

The Amazing Thailand Grand Sale campaign was started by TAT in 1999 “The Amazing Thailand Grand Sale is now a hugely popular event across the region and boosts tourist and visitor expenditure as well as enhances the image of Thailand as a major shopping destination. It also encourages more local spending and creates jobs. We always look forward to welcoming the world to our sale and hope they take home happy memories as well as some great bargains.”

Yuthasak Supasorn Governor of TAT and has grown considerably year on year. VISA International (Thailand) has been the campaign’s long-term partner, and this year will be giving a wide range rewards to all VISA cardholders attending the sale, allowing them to make even more savings. Cardholders also get an extra chance to win the “Travel 365 Days in Thailand” draw by being able to get two coupons for every 500 Baht spent, rather than the usual one.

This year, to celebrate TAT’s new “Women’s Journey” campaign, which is being held in August, there are special privileges on offer for women shoppers as part of the Amazing Thailand Grand Sale.

Women's Journey to Thailand!

Tourism Authority of Thailand (TAT) has designated month August 2016 as a ‘month for woman travellers’, in a way of marking Her Majesty Queen Sirikit’s birthday. The motive behind this initiative is to encourage the growth of global and domestic female traveller segment in conjunct with our strategy to promote Thailand to be a Quality Leisure Destination. In order to inspire female travellers to come to Thailand, TAT has come up with major five different promotional concepts offering packages: • beautiful LOOK • beautiful SHAPE • beautiful RETREAT • beautiful MIND • beautiful EXPERIENCE These concepts are all designed to meet the varied needs of women travellers and to boost Thai tourism products and services that are geared towards female travellers.

TRAVEL AND HOSPITALITY | JUNE 2016

35

travel & luxury

Luxury Scotch Whisky Embassy lands in Amsterdam Airport Schiphol

Four Seasons announces new private jet experiences Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company has announced three new Four Seasons Private Jet journeys taking off in 2017. The itineraries are headlined by Culinary Discoveries, a first-of-its-kind journey developed in partnership with one of the world’s best restaurants, Copenhagen-based Noma, and its acclaimed head chef

by TNH DESK René Redzepi.

Imagine sampling some of the world's finest Scotch Whiskies with the opportunity to purchase rare blends available nowhere else. Imagine access to highly skilled and knowledgeable whisky ambassadors taking you on a multi-sensory journey, all cocooned in a luxurious and sumptuously designed gallery and private bar. Now imagine the opportunity to experience this while waiting for your flight.

Passengers travelling through Lounge 2 of Amsterdam Airport Schiphol will now be welcomed into Europe's first Johnnie Walker House (TM) - a luxury Scotch Whisky embassy launched by Diageo Global Travel together with Schiphol Airport Retail.

Designed to inspire travellers by bringing to life the history, provenance and pioneering spirit of the Johnnie Walker (R) brand,

Top things to do in Shanghai this Summer curated by Mandarin Oriental Pudong, Shanghai

JetSmarter announces major European expansion Hailed as 'the most sensible way to fly private across Europe', the revolutionary app JetSmarter, which allows members to travel on private jets for no additional fee has announced the launch of seven new European JetShuttle routes. Members will soon be able to fly for free between: Nice Olbia (from June 3(rd)), London -Ibiza (from June 17), Ibiza -- Palma De Mallorca (from June 17), London -Moscow (from September 1), London -- Milan (from September 13) Milan -Paris (from September 19), Paris -Geneva (from September 20) by TNH DESK

36

TRAVEL AND HOSPITALITY | JUNE 2016

the Johnnie Walker House Amsterdam Airport Schiphol follows successful airport launches in Singapore, Mumbai and Taiwan. Open to all travellers passing through the lounge, the House allows guests to explore the craftsmanship and exceptional quality of Johnnie Walker and its liquids through a unique sensorial journey to touch, taste and smell the rare elements that make up the famous blends.

Built over two stories, the Johnnie Walker House Amsterdam Airport Schiphol features copper, water, barley, peat and oak in its design, immersing travellers in a part gallery, part museum experience which encapsulates the rich history of the whisky making experience. Key features include a 'whisky constellation wall' dedicated to the Johnnie.

by TNH DESK

Whether travelling from another city or exploring one’s hometown, the pleasant days of summer are an ideal time to discover shanghai. With its stunning riverside location, mandarin oriental pudong, shanghai makes a perfect base camp for urban explorers who can book the hotel’s one more Night accommodation package to make their big city experience even more enjoyable.

Here are mandarin oriental pudong, shanghai’s recommendations for things to do in shanghai this summer: make Disney Dreams Come True shanghai Disney Resort is finally about to open on 16 june 2016. Located in Chuansha New Town of pudong, the park’s multiple attractions include the world’s tallest enchanted storybook Castle, an alice in Wonderland maze and the seven Dwarves mine Train. Its live entertainment features performances of The Lion King and music-packed mickey’s storybook express, which will follow the longest-ever parade route in a Disney theme park.

travel & luxury

MSC CRUISES LAUNCHES SIR BANI YAS ISLAND 'BEACH OASIS' DESTINATION FOR ITS WINTER 2016/2017 CRUISE ITINERARIES MSC Cruises, the Swiss-based world's largest privately-owned cruise line and brand market leader in Europe, South America and South Africa, has announced the first details of yet another exclusive island destination, the Sir Bani Yas Island beach oasis, which will further enrich the cruise line's winter 2016/2017 cruise itineraries in the Emirates. The 1.5 mile-long stretch of land on the natural island of Sir Bani Yas - just off the southwest coast of Abu Dhabi - has been transformed into a beach oasis destination, exclusively for MSC Cruises guests. Activities on the island will mirror the world of choices unique to an MSC Cruises' experience. Starting in December 2016, MSC Fantasia will add this exclusive, brand new destination to its already rich winter cruise itineraries in the Dubai and Abu Dhabi region - allowing guests to spend a full day on this stunning tropical island paradise."Last year we announced the new Ocean Cay MSC Marine Reserve in the Bahamas, said Gianni Onorato, MSC Cruises CEO. "This announcement is further proof of our commitment to enriching our itineraries and to making available to our guests unique experiences that enable them to discover new cultures and beauties.

ONE&ONLY RESORTS ANNOUNCES LUXURIOUS ENHANCEMENTS AND EXCITING OFFERS FOR THE SUMMER SEASON One&Only is preparing for the summer season with extraordinary experiences and a selection of unique offers across the global, nine-resort collection. From complimentary nights, to exclusive dining experiences, curated fashion, spa and grooming offerings, exciting activities and complimentary yacht transfers, guests of One&Only Resorts can indulge at One&Only Royal Mirage and One&Only The Palm in Dubai; One&Only Le Saint GĂŠran in Mauritius; One&Only Cape Town in South Africa; One&Only Reethi Rah in the Maldives.

by TNH DESK

ROYAL CARIBBEAN CRUISES EXPANDS OASIS AND EDGE-CLASS Royal Caribbean Cruises Ltd. announced that it has signed a memorandum of understanding with French Shipbuilder STX France to build a fifth Oasis-class ship for delivery in the Spring of 2021, and two additional Edge-class ships scheduled for delivery in the Fall of each of 2021 and 2022.

"The response to the arrival of Harmony of the Seas is staggering, eliciting excitement from eager cruisers from markets on both sides of the Atlantic," said Richard D. Fain, Chairman and CEO, Royal Caribbean Cruises Ltd. "And Edgeclass is one of the most highly anticipated new projects, following the high bar of Modern Luxury design set by its predecessor, the Solstice-class."

"The Oasis-class ships have delivered beyond expectations each time," said Michael Bayley, President and CEO, Royal Caribbean International. "Harmony of the Seas' warm reception is evidence that growing this class of ship will continue to drive exceptional performance for the brand."

"Although our first Edge-class vessel is still over two years away from delivery, there has been a tremendous amount of interest around the new standard of style Edge-class will introduce," said Lisa Lutoff-Perlo, President and CEO, Celebrity

by TNH DESK Cruises.

TRAVEL AND HOSPITALITY | JUNE 2016

37

News HoTEL

Choice Hotels enters Vadodara market with “Comfort Inn Donil” HoTEL

Vadodara got a new landmark, a 4 star category business hotel “Comfort Inn Donil”, a joint venture of the Choice Hotels International and the Vadodara based Manish Empire, a well know name in Real Estate Company in Vadodara.

A strategic location of Darjipura, Opposite to RTO, Comfort Inn Donil is accessible in a few minutes from Vadodara’s airport and is very near to key business areas like Savli and Halol. Speaking on the occasion, Manish Patel, MD of Manish Empire said, ”Our objective is very clear, “Value for money” for all. Our aim is to offer an environment of world class services and hotel has been designed keeping in mind all the details for the convenience to delight our all guests, be it business traveler or tourist.”

Vilas Pawar, CEO Choice Hotel India said in his speech. “Vadodara offers amazing potential and the demand for rooms in the segment of hotels that Comfort Inn Donil operates in is only set to rise.”

by TNH DESK

OMAN SET FOR MAJOR BOOST IN MICE SECTOR WITH CREATION OF OMAN CONVENTION BUREAU oman is set to become a major regional centre for meetings, incentives, conferences and exhibitions (mICe) following the establishment of a new oman Convention Bureau by the ministry of Tourism, oman. explaining the new initiative, salim al mamari, Director general of Tourism promotion – ministry of Tourism, oman says, “The ministry of Tourism is fully committed towards enhancing the mICe sector in oman to help the sultanate achieve its potential to be a first class destination for this sector. our Tourism strategy for 2040 has mICe as a major pillar for the future to help us grow and enhance the industry.

by TNH DESK

GovERnMEnT

Govt approves MoU between DGCA and French Civil Aviation Authority

The Union Cabinet under the Chairmanship of Prime Minister Narendra Modi gave its ex-post facto approval to the signing of MoU between the Directorate General of Civil Aviation of India (DGCA) and the French Civil Aviation Authority – Direction Generale de l’Aviation Civile (DGAC) of France to implement Technical Cooperation Programme for promotion and implementation of Standards and Recommended Practices of the International Civil Aviation Organization (ICAO).

38

TRAVEL AND HOSPITALITY | JUNE 2016

The MoU has been signed on behalf of the two countries after its approval by the two Governments and would be for a term of four years. The Technical Cooperation programme will be beneficial for enhancement of skills and expertise of DGCA’s officers.

This MoU is also beneficial for implementation of the cooperation between the two parties for imparting training of engineers, technicians, managers etc. It will also include any other subject that is relevant to the common DGAC and DGCA areas of interest.

travel MaNtra

How to make most of travelling in the lean season You must be wondering what is lean season? Well, in the tourism world, any period of travel classically falls into the three categories: low season (also called as off-season or lean period), shoulder season and high season (also called as peak season). In India, the monsoon months and exam season are typically categorised as the lean period. This lean season or period is very beneficial for travellers looking for budget vacations with all the amenities. To guide you in this regard, TnH has listed some of ways to take best advantage of lean season.

Choose the time: As mentioned earlier, the most important part of lean season travel is picking the right time to go for vacation at places around in India or around the world.

For this, it is important to know lean seasons of various destinations.

Once you know the particular time of the destination where you wish to go for vacations than it will easier to for you to book hotels at reasonable budget.

Select the right place: During September, Goa and Kerala (which are some of the best tourist destinations in India) offer great bargains. So, for you it is quite possible to plan a trip to such destinations at quite economical price in August and September (peak season there due to the lean season there). These two destinations are just suggestions; you can hunt for your own place for vacations as well.

Look for best deals on airfare: During lean season also means that airfare to places, mainly popular with tourists becomes lower than usual. This will surely save your money on travelling from one place to another. To deal with the season, many of the airlines provide multiple offers made available (especially

by budget airlines). Taking benefit of that, you can get a good deal for a trip during your selected period of travel.

Look for local options: Prior to making any booking, be it hotel or flight; always check out if famous local places will be open during your period of stay. For instance, in India, most of the sanctuaries are shut to the public during the monsoon, as are shacks at famous beach getaways. With this knowledge you are well informed for choice regarding whether you still want to visit this place or go to another place.

More Resourceful: Always remember that one of the best perks of making travel plans during lean season is that you can get best of everything in your budget. You can negotiate with shopkeepers for better bargains, get local cabs to give you a better rate and persuade tour operators to offer you a discount. In fact, you can use the extra money to make your stay longer at a particular place or visit more in the neighborhood.

So, what are you waiting for? Get ready to take great benefits of lean season and make your holidays memorable!

TRAVEL AND HOSPITALITY | JUNE 2016

39

dIploMat’s corNer

Slovenia: a small country of extraordinary diversity and landscapes In an interview with our magazine, H.E. Mr. Jožef Drofenik, Ambassador of Slovenia to India speaks about the uniqueness and great diversity of his country, which makes Slovenia a must visit destination.

40

TRAVEL AND HOSPITALITY | JUNE 2016

H.E. Mr. Jožef Drofenik Ambassador of Slovenia to India

dIploMat’s corNer

v B PREM KUMAR Y

Q

What is extraordinary about Slovenia as tourist destination?

Slovenia has 20, 000 sq km of diversity: from the Alps to the sea, from the Pannonian Plain to the Karst region. Slovenia, the fourth smallest member of the European Union in terms of area, boasts an extraordinary diversity of landscapes in a relatively small territory. Easy access to this diversity is a particular advantage: it is possible to start the day in the mountains, with their sports and recreation centres, continue it on a farm in a green mountain pasture or valley, or perhaps on the Adriatic coast, and before it gets to evening the tourists can be pampered at a top-flight thermal spa center offering a sophisticated range of health and wellness services. Slovenia has 24 distinct gastronomic regions and 14 wine districts. Relaxation, entertainment and culture are provided by internationally famous festivals and other events – 365 days a year.

Slovenia is therefore a country of green breaks – and recreation in the countryside all year round. In winter, there are dozens of winter sports centers catering for Alpine and Nordic skiers, ski tourers, snowboarders and other winter recreation-seekers.

In summer, Slovenia is popular with lovers of water sports on rivers, lakes and in the sea. Slovenia has 10 golf courses set in a variety of different landscapes. There are also adrenaline parks, riding centers and horse-riding trails, and paragliding and ballooning centers.

A particular feature of Slovenia, and its strongest tourism trump card, is its thermal springs, around which 14 accredited spa health resorts have developed over the centuries and an even greater number of thermal wellness centres. Health and beauty programmes are based on pampering with many different natural resources and also include opportunities for active leisure.

Q

Why do you think that Slovenia is good destination for Indian visitors?

Slovenia is Green, Active, Healthy and in Harmony with nature for the two million people who live here and for everyone who visits Slovenia.

Slovenia is unique country because of its variety, heritage and some places that simply you must see. I would suggest every visitor to visit the capital of Slovenia-Ljubljana, Postojna Cave, Lake Bled and the dream city-Piran. Slovenia is also the biggest star among the most demanding lovers of good food and wine.

The capital of Ljubljana is Green Capital of Europe in 2016. It is a city with a big heart that its citizens like to share. In the last few years, one could hardly follow the placing of the Slovenian capital on hot lists of reputable media and the biggest tourism publishers. In the green capital of Europe 2016, one immediately feels at home. Here, you can spend the time you need in other capitals for transport from one part of the city to the other to walk along the Ljubljanica River, enjoy coffeehouse sweets and chat at the green market.

The old city of Ljubljana is also the place where shoppers can enjoy their time. There are many specialised boutique and shops for all passionate shoppers.

Postojna Cave is the largest cave in the “classic karst” and the most visited show cave in Europe. It is a network of 20 kilometres of passages, galleries and chambers into which experienced guides have accompanied more than 35 million visitors in the last 188 years. In 1872 railway lines were laid in the cave; electricity arrived in 1884. Today, you begin your visit aboard the cave train; the electric lighting allows you to admire the size and splendour of the underground world, where the geological past is recorded in a unique manner. Visitors to the cave are dazzled by a wealth of speleothems: calcite formations, stalactites and stalagmites abounding in a variety of shapes, colours and age.

Bled Lake - Slovenia has only one island but its uniqueness makes it more attractive than many an archipelago. Sheltered by picturesque mountains, the island reigns in the middle of an Alpine lake. Its charm has made it a symbol for centuries of a town to which guests from all over the world love to return. Many honeymooners are married in the church on the island and they visit this church every year to promise each other their faithful.

Cosmopolitan seekers of diversity and beauty, of relaxation and inspiration, tranquillity and the challenges of sport will find at Bled Lake a multitude of opportunities. Walking and coaching trails around the lake, traditional boats, ringing the island’s wishing bell, the castle treasures, nearby ski pistes, mountain trails, golf courses, hunting, fishing, the casino, congress facilities – all these are but fragments of Bled’s attraction, which is truly worth experiencing.

Piran - the dream city One of the most photogenic cities in the Mediterranean, Piran has preserved its unsurpassed charm. Enter the picturesque Piran, get to know its rich history and culture, and listen to the stories of our people.

The proximity to the sea and the rich history, which is mirrored in the architecture, draw magical scenes.

In Piran, you will feel as though you have stepped right into a picture postcard. You will be charmed by the narrow streets within the old town wall. In the main square, you will be greeted by the statue of the most famous man in Piran, the well-known Giuseppe Tartini, composer and virtuoso violinist who was born in a house, just steps from the square. On the pier, you can catch sight of fisherman unravelling fishing net. A market woman from Piran will have just delivered vegetables, fresh from her garden, to the market. Locals sitting by the sea, chatting and listening to sounds of the sea, greet you with a nod.

Having coffee, lunch or dinner surrounded by sounds of the sea will ensure pleasant memories for a long time to come.

TRAVEL AND HOSPITALITY | JUNE 2016

41

dIploMat’s corNer

Q

How simple is the visa process of Slovenia for Indian travellers? How about first time travellers?

Schengen countries have harmonized policy regarding the visa process regulated by Visa Code and the Handbook for the processing of visa applications. In the framework of the local Schengen cooperation we are trying further to harmonize the visa process and its requirements as e.g. recognized insurance agencies, the list of supporting documents, exchange rates, processing time etc. To bring service closer to applicants all over India we signed the agreement with VFS that opened six Slovenian VACs (Visa Application Centres) in Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai and New Delhi. As extra service, it is possible to use also VACs in other cities or request mobile service when agents of VFS visit applicant at the location by his choice also for scan of fingerprints which is mandatory from November last year. Also, first time travellers are welcome guests, however, they are invited for personal interview as prescribed by Visa Code.

Q

How does Slovenia’s visa service remain competitive?

Although we issued more visas each year we are also trying to shorten the processing time. Applicants are encouraged to apply at least 15 days before departure to Slovenia, however, our processing time in average is now around three days. We shall try hard to shorten even this time.

How important is the Indian outbound market for Slovenia? How many Indian tourists visited Slovenia last year?

Foreign markets in which the STB is present through promotional activities are divided by our policy in main tree groups which are: Key European Markets – these are the key incoming markets which in 2011 together generated over 70% of all overnight stays

Q

42

TRAVEL AND HOSPITALITY | JUNE 2016

by foreign visitors. They are: Germany, Austria, Italy, the Benelux countries, Croatia, Serbia, the United Kingdom and Ireland, Russia and Ukraine.

Other European Markets – these are the other European markets: Hungary, France, the Nordic countries, the Czech Republic, Slovakia, Poland, Spain, Israel and Switzerland.

Development of Overseas Markets – these are new, growing markets. They are: the USA, Canada, Japan, China, Korea and other overseas markets.

Statistical Office of the Republic of Slovenia (SORS) does not collect data for Indian visitors separately. India is part of the group Other Asian Countries.

There were 69.600 tourist arrivals from visitors from Other Asian Countries in 2015 (10 % more than in 2014) and 135.800 overnight stays (12 % more than in 2014).

How is the air-connectivity between the two countries?

Slovenia's "Airport JožefPučnik" in Ljubljana, is connected with all capital airports in Europe. There is connection on daily basis with Vienna, Frankfurt Munich, Zurich or Bruxelles. With some capitals the connection even three or more times per day. Flights from European capitals to Ljubljana are short – approximately one hour or even less.

Even more - in 2015 there was signed a special Agreement in Cosharing between Slovenian Air Carrier Adria Airways and Air India.

However, with this Agreement also the distance between our two countries is becoming smaller.

Q

News AvIATIon

NEW CATHAY PACIFIC LOUNGE OPENS AT VANCOUVER INTERNATIONAL AIRPORT Cathay Pacific has unveiled a new lounge experience for passengers travelling from Vancouver International Airport from 4 May, 2016. Located in the International Terminal, between departure gates D66 and D67, the new lounge adopts the airline’s contemporary and elegant design template, which has already been rolled out in Cathay Pacific lounges in Hong Kong, Manila, Bangkok, Taipei and

Haneda Airport.

The new lounge measures 510 square metres, with a seating capacity of 108 people offering a supremely comfortable exclusive environment of understated luxury in which passengers can relax before their flight out of Vancouver.

Designed by Studioilse, the Londonbased design firm led by Ilse Crawford, the new lounge features warm, natural

SOUTH AFRICAN TOURISM LAUNCHES ‘FASTEST 50’ CAMPAIGN FOR TRADE PARTNERS InTERnATIonAL

South African Tourism has launched the ‘Fastest 50’- a unique incentive campaign for trade partners in India. The first 20 agentsto book fastest 50 customers for a 9 nights or more package will win an all-expense paid trip to the Rainbow Nation.

To participate, partners have to be cer-

tified SA Specialists (both phases) and have at least two packages featured on South African Tourism website deal page. The Fastest 50 campaign is valid for travel period from June 1 onwards.

Commenting on the campaign, Country Manager – India, Hanneli Slabber said that, “India is an important market

materials like wood and stone, alongside softened acoustics and lighting, to create an environment that helps passengers feel relaxed by engaging the senses and focusing on wellbeing as a core principle.

by TNH DESK

for South African Tourism and our trade partners have been vital in our success here. It is essential that we engage with our partners in meaningful and innovative ways to allow them to sell the destination and experience South Africa first hand.

This campaign is our effort to sustain these engagements so that we have destinationloyalists. We invite all our partners to participate and be the first in this exciting run chase and make the most of

by TNH DESK it.”

AvIATIon

ETIHAD AIRWAYS BRINGS THE RESIDENCE TO MELBOURNE etihad airways much-anticipated

airport at 5.45 pm in the evening. The

a380 touches down in melbourne, be-

aircraft, in the airline’s eye-catching

ginning a new era of luxury travel on

‘Facets of abu Dhabi livery, will be

the melbourne-abu Dhabi and mel-

welcomed to the Victorian capital by a

bourne-London routes. The a380 fea-

traditional water cannon salute. The

tures The Residence, the world’s first

return melbourne-abu Dhabi flight –

three-room private suite on a com-

eY461 – departed melbourne at

mercial aircraft, as well as ground-

10.10 pm tonight.

breaking innovations in all cabins.

From that day, the flagship super-

The inaugural abu Dhabi-mel-

jumbo will operate one of the airline’s

bourne a380 flight – eY460 – de-

double daily flights between mel-

parted abu Dhabi airport at 10.15 pm

bourne and abu Dhabi.

by TNH DESK

and scheduled to arrive at melbourne

TRAVEL AND HOSPITALITY | JUNE 2016

43

FestIvals arouNd the world

Forthcoming

& Festivals FairsAround the World Bonnaroo Music Festival Location: Manchester, Tennessee, United States of America (USA) Dates: June 9–12, 2016 The Bonnaroo Music and Arts Festival is an annual four-day music festival developed and produced by Superfly Presents and AC Entertainment; since its first year in 2002, it has been held at what is now Great Stage Park on a 700-acre (2.8 km²) farm in Manchester, Tennessee, USA. The festival typically starts on the second Thursday in June and lasts four days. Main attractions of this festival are the multiple stages featuring live music with array of musical styles including Indie Rock, Classic Rock, World Music, Hip Hop, Jazz, Americana, Bluegrass, Country Music, Folk, Gospel, Reggae, Pop, Electronica etc. Musical acts play from around noon until 4:00am or later.

Oerol Music Festival Location: Terschelling, Netherlands Dates: Jun 10 - Jun 19, 2016 Oerol is a cultural festival on the island of Terschelling in the Netherlands that is held annually in June. This ten day festival is focused on live, public theatre as well as music and visual arts. It is one of the most cutting-edge theater festivals in the world, which project site-specific theater and arts projects on a small island.

44

TRAVEL AND HOSPITALITY | JUNE 2016

FestIvals arouNd the world

Stonehenge Summer Solstice Location: Wiltshire, England Date: June 18, 2016 Druids, hippies, New Age prophets and mystery seekers gather at Stonehenge to worship the sun during the northern hemisphere's shortest night of the year. The mythological stone sculptures of Wiltshire County, England attract thousands to watch the sunrise at Stonehenge on June 21st. Whatever is the reason, the collective spiritual moment of watching that sunrise, with or without the sun, is absolutely magical. The festival invites Neopagans and dashingly-dressed druids conduct ancient rites in spontaneous circles. Drummers fill the air with tribal beats to worship the solstice.

Astral Harvest Location: Driftpile, Alberta, Canada Dates: Jun 30 - Jul 3, 2016 EDM, yoga and hula hooping converge under the midnight sun.

Set in the hinterlands of Alberta, under an enormous sky amid white spruce and poplar trees, with hardly a town in sight, Astral Harvest is way off the beaten path. And that's the charm for some 2,000 fans who journey here: a remote, unplugged backdrop for the festival's feel-good hybrid of EDM rave and trippy workshops.

Fans arrive in long, flowy skirts and peace sign t-shirts. Some dressed as aliens, while others don faux fur trapper hats and superhero costumes. Many carry glowing hula-hoops that light up the night.

World Bodypainting Festival Location: Portschach, Austria Dates: Jun 27 - Jul 3, 2016 The weird and wonderful world of body art. Although, the name divulges what goes on, there is far more to this visual treasure trove than you might think.

One of the most colorful festivals you are ever likely to see, the World Bodypainting Festival has wowed audiences since its creation in 1998. This bizarre event takes place over the course of a week each year in the picturesque south of Austria. Tasked with the job of organizing a summer event in the town of Seeboden, Alex Barendregt, (a local travel agefromt and founder of the festival) chose the body art theme after seeing an interesting photo one day. The human body has been used as a canvas by people and from all across the world for thousands of years.

TRAVEL AND HOSPITALITY | JUNE 2016

45

News HoTEL

STARWOOD HOTELS AND RESORTS HOSTS 10TH ANNUAL STARWOOD INDIA EXPO Starwood Hotels and Resorts crossed another milestone last week when it hosted the 10th edition of the Starwood India Expo, 2016 across 4 key cities in the country. In its 10th year, the expo was held across Bengaluru, Mumbai, Kolkata and Gurgaon and showcased 107 hotels from across Asia Pacific, Europe, Africa & Middle East and North America.

“Starwood India Expo is an ideal forum

for customers and our teams from hotels to meet and discuss business opportunities,” said Nichlas Maratos, Vice President – Sales, Asia Pacific, Starwood Hotels & Resorts Worldwide, Inc. “The exchange of thoughts and ideas further strengthens our relationships with key stakeholders. We want to be the easiest hotel company to do business with. We are flexible, reliable, responsiveand focus

on creative business solutions for our customers, who are key to our success.”

The Starwood India Expo is an annual roadshow which brings together the company’s B2B customers from all segments of the industry.

First winter snows blanket New Zealand's Southern Alps HoTEL

Skiers have had a glimpse of the 2016 winter season to come at New Zealand's premier ski destinations, Queenstown and Wanaka. The first of the winter snows have blanketed New Zealand's Southern Alps as skiers get a glimpse of the winter season to come in the southern hemisphere’s premier ski destinations.

Coronet Peak, above Queenstown, received around 20cm at the summit and up to 15cm at the base of the ski area.

The snowstorm couldn’t have been more

timely as the ski area is scheduled to open for the season on Saturday, 11 June.

Across the valley at The Remarkables ski area, up to a metre of snow has fallen near the summit in the past 24 hours and more than 70cm at the ski area base.

The Wanaka ski areas of Cardrona and Treble Cone have both received big snowfalls this week. Cardrona has reported a covering of 35-40cm across the entire mountain with drifts of over 2m deep in places.

by TNH DESK

Road travel becomes easy with Yatra.com launching cabs marketplace TECHnoLoGy

Yatra.com has launched a cab marketplace with various cab aggregators that would provide cabs across 450 cities in

tomers with comprehensive travel solutions

intra-city hourly cabs and inter-city taxi serv-

and a seamless travel experience.

ices. going forward, we will be also tying up

manish amin, co-founder and CIo of

with intra-city point to point aggregators as

India. This tie-up with multiple cab service

Yatra, says “The Company has built tech-

well as self drive and car pooling options.

providers will allow Yatra customers to book

nology to simultaneously showcase the of-

This new technology feature will help Yatra

their local and inter-city transport on the

ferings of multiple cab aggregators, allowing

take the next step in servicing our cus-

company’s android mobile app itself. With

the traveller, the freedom to choose from a

tomers and providing them with solutions to

this innovative new feature, Yatra has taken

variety of service and price options. at

all their travel requirements.”

another step forward in providing its cus-

launch, we have aggregators offering both

46

TRAVEL AND HOSPITALITY | JUNE 2016

by TNH DESK

eveNt watch

S KAL D ELHI M EET The Skal International Delhi met on 18th May at The Claridges, New Delhi, where new members were introduced and welcomed. Meeting concluded with members having a delicious lunch.

TRAVEL AND HOSPITALITY | JUNE 2016

47

MOVING ON

Claudio Roscigno Regional Director for Middle East & North Africa (MENA), Preferred Hotels & Resorts Preferred Hotels & Resorts, the world’s largest global provider of sales, marketing and distribution services to independent luxury hotels, has announced the appointment of international hotelier Claudio Roscigno to the position of regional director, Middle East & North Africa, based out of the brand’s new regional headquarters in Dubai. With over 15 years of industry experience and an international pedigree that includes senior executive roles with Rosewood Hotels, Four Seasons Hotels and InterContinental Hotels & Resorts, Roscigno has developed front office and F&B operations and experienced new hotel openings across three continents. In addition, he has held responsibility for various regional sales office set-ups and headed-up specific task force management projects.

Peter Brun Chief Communications Officer, VFS Global VFS Global has appointed Peter Brun, a senior communications and media professional, as Chief Communications Officer effective from 1 July, 2016. In this role, Peter will be responsible for Corporate Communications, Marketing and Branding, and Corporate Social Responsibility of VFS Global, and will be based at the company’s head office in Dubai, UAE. He will also join the Extended Executive Board of VFS Global. Peter, a Swiss national carries rich experience of 28 years, joins VFS Global from Kuoni Group. On joining VFS Global Peter Brun said, “VFS Global is an incredible success story. I have been following the company and its global progress for many years and I am very pleased that I will now have an opportunity of contributing to this story”.

Sachin Malhotra General Manager, Hotel Grand Mercure, Mysuru Grand Mercure Mysuru, part of the world’s largest and leading hotel operator AccorHotels, announced the appointment of Sachin Malhotra as General Manager of its recently launched property in the city. Sachin brings with him 15 years of experience in the hospitality industry with specialisation in hotel operations. He has an avid interest in Food and Beverage. Prior to this appointment, Sachin worked with Mercure Lavasa and Lavasa International Convention Centre as Hotel Manager and has successfully held executive positions across AccorHotels properties for over six years. He holds a diploma in Business Administration & Marketing and holds The India Leadership Development Program (ILDP) certificate by Accor Hotels.

Vikramjit Singh President and Chief Revenue Officer, Lemon Tree Hotel Company (The Lemon Tree Group) The Lemon Tree Hotel Company announced Vikramjit Singh as the President and Chief Revenue Officer of the Company. As President, Singh will be responsible for Sales, Marketing and Business Development for the company. He will report directly to Patu Keswani, the Chairman and Managing Director of Lemon Tree Hotels.

Vikramjit Singh is one of the founding members of the Lemon Tree Hotels’ team and joined the group in 2005.

He was the Chief Sales Officer of the Company before being promoted as President. Singh has assumed his current position effective April, 2016. Vikramjit Singh is an alumnus of the Shri Ram College of Commerce, Delhi, and a Post Graduate in Hospitality Management and Administration from the Taj Group of Hotels.

Andreas Streiber General Manager, Shangri-La Hotel, Bengaluru Andreas Streiber has been appointed as GM of Shangri-La Hotel, Bengaluru. A seasoned hotelier Streiber previously served as opening General Manager Shangri-La Hotel, Qinhuangdao from 2014 to 2016. He joined the Shangri-La Hotels and Resorts group as director of food and beverage at Shangri-La Hotel, Hangzhou in 2002 and ever since there has been no stopping him. He has worked with six Shangri-La group properties in Asia. Andreas Streiber a native of Germany brings with him over 32 years of hospitality, operational and management experience and has spent the last 10 years in senior management positions at several reputed international companies around the world such as Europe, North America, South East Asia and China.

48

TRAVEL AND HOSPITALITY | JUNE 2016

MOVING ON

Taruna Soni Head – Marketing & Communications, InterGlobe Technology Quotient Taruna Soni has been appointed as Head – Marketing & Communications of InterGlobe Technology Quotient. She brings with her over 15 years of rich experience in marketing and communications. Previously, she was engaged as the Communication and Brand Manager at SAFRAN, a leading international high technology group. During her innings at SAFRAN, she has successfully executed multiple well-planned strategies to create brand awareness and its positioning through active offline media usage and online engagement. Her initiatives to strengthen brand position in the market were met with great achievements. In her professional journey she has moved from success to success by inclining her processes with insight into the customers' thought process.

Shyam Chaudhary General Manager, Leisure Inn West Gurgaon (StayWell Hospitality Group) Leisure Inn West Gurgaon has appointed Shyam Chaudhary as General Manager. The hotel managed

by StayWell Hospitality Group. He will be responsible for all aspects of short and long-term planning and preparation of the marketing hotel policies, procedures, relevant legislations, overall operations and the annual budget. Leisure Inn is a midscale brand under the realm of StayWell offering value-for-money accommodation, modern facilities and welcoming staff, it is an ideal choice for business and leisure travellers.

Shyam has an illustrious career of 14 years in the hospitality industry, during which he has proven himself adept at developing, directing and implementing marketing objectives, policies, managing operations in support of the corporate objective.

Manoj Dev General Manager, Shraddha Sarovar Portico, Shirdi Sarovar Hotels & Resorts has announced the appointment of Manoj Dev as General Manager of Shraddha Sarovar Portico, Shirdi. Manoj brings with him an experience of about 2 decades in the hospitality industry. Some of his previous assignments include roles as Managing Partner – ChaklaBelan, Dubai; Managing Partner – The Palace Belvedere, Nainital; General Manager – Vikram Vantage Inn, Nainital; General Manager – Pine Retreat, Mussoorie and Quality Inn Presidency, Kochi. Manoj holds a Diploma in Hotel Management from IHM Chennai and has completed his Bachelors’ Degree in Arts from Chandigarh, Punjab University.

Vijay Dutt General Manager, The Ashok, New Delhi India Tourism Development Corporation (ITDC) has announced the appointment of Vijay Dutt as General Manager for its flagship hotel The Ashok, New Delhi. Dutt is known for his excellent leadership skills, innovative thinking and creative approach. With 28 years of extensive experience, he brings a wealth of industry knowledge in the luxury hotel segment.

In his previous role, he held Senior Management positions as General Manager, Lalitha Mahal Palace, Mysore; Resident Manager of The Ashok, New Delhi and Corporate Marketing where he led the operation teams to drive sales and service to excellence. With an ability to handle different fortes at various managerial roles, Dutt will now be responsible for managing country’s most iconic and legendary hotel The Ashok, New Delhi.

Girish Krishnan Director of Food & Beverage, Courtyard Marriott, Bhopal Girish Krishnan joined Bhopal property in April 2016. Girish is responsible for operational and financial performance of the food and beverages. Having over 22 years of rich experience as a Chef Girish brings with him a wealth of knowledge and expertise. He has an avid passion for cooking, with a flair for grill and barbeque preparations. He is resolute in his belief of authentic cuisine and looks forward to making Courtyard by Bhopal the ultimate food and beverage destination in the State capital.

Prior to this position Girish had spent more than three years as an Executive Chef at JW Marriott New Delhi Aerocity. He has also served Courtyard Chennai, Goa Marriott Resort, Hyderabad Marriott Hotel & Convention Center, Courtyard by Marriott, Hyderabad as Executive Chef.

TRAVEL AND HOSPITALITY | JUNE 2016

49

hIGhlIGhts

EXPERIENCE LADAKH IN ALL ITS SPLENDOUR WITH TUTC'S LUXURY CAMPS How about starting and ending your day amidst the highest levels of luxury, all complete with delectable cuisines and personalized services? The Ultimate Travelling Camp is back with the widely popular Chamba Camp Thiksey and Chamba Camp Diskit in Ladakh, an unbelievable mix of opulence and nomadic lifestyle set against carefully selected dramatic landscapes that prove luxury and nature can coexist beautifully.Introducing the concept of "Glamping" or luxury camping to discerning travellers in a unique way, at TUTC, one can closely experience the peculiarities of Ladakhi culture, while enjoying the luxury of a glamorous abode.

by TNH DESK

MARRIOTT REWARDS ‘MEMBERS GET MORE’ BY BOOKING DIRECT Marriott has launched Marriott Rewards Member Rates, available immediately and designed exclusively to further reward Members who book direct on Marriott channels including Marriott.com and the Marriott mobile app as well as through call centers and select corporate travel professionals. Available to Members only who book direct, Marriott Rewards Member Rates join other perks, including loyalty points, mobile check-in and check-out, and free Wi-Fi. These benefits are available across a diverse portfolio of brands such as The Ritz-Carlton, JW Marriott, Renaissance Hotels, Marriott Hotels, Courtyard by

by TNH DESK Marriott, with more than 4,200 hotels worldwide.

UNITED AIRLINES UNVEILS UNITED POLARIS BUSINESS CLASS With the aspiration of making weary business travel a relic of the past, United Airlines has unveiled its all-new United Polaris business class, the airline’s most significant product transformation in more than a decade, featuring a re-imagined, sleep-enhancing, departure-tolanding experience for intercontinental travelers. Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey. In setting out to create a transformative business class experience, United chose to outfit its wide body fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space. Crafted

50

TRAVEL AND HOSPITALITY | JUNE 2016

as individual, forward-facing, suite-like pods, each customer’s personal suite will feature a “Do Not Disturb” sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and Priestman Goode have also conceived an all-new look for the United Polaris cabins. In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers’ sleep in mind. In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer.

by TNH DESK

DL (ND)-11/6167/2014-15-16 | DaTe oF posTINg: 6-11 oF moNTH | RNI No.: DeLeNg/2010/33723 | DaTe oF puBLIsHINg: 4 th oF THe moNTH