Member Information
Frequently Asked Questions What Happens Next? Q. I’ve joined, what’s next? A. Set up your online credentials by going
to liberty.clubautomation.com from a web browser (Chrome is suggested). The Online Services portal is also available on the home page of our website, www. libertyathletic.net. Click on Access My Account and fill in your first name, last name, and e-mail that is associated with your Liberty Account. Within the Online Services portal you may enroll in a program, view your statement, transaction history or reservation report. You may also change your username and/ or password. To change your username, you will need to delete the existing username prior to entering a new one.
Q. What is the best way for me to receive information about the club?
A. Liberty communicates with its members
in a variety of ways. The most widely used form of communication is e-mail. We use e-mail to inform members about closures, programs, events and club news. If your e-mail is not on file, please stop by the front desk and we can add it to our system. Our website, Facebook page, Twitter account and YouTube channel are very informative. Within the club posters, signs, brochures and various promotional pieces also provide valuable information.
Q. Where can I find the Liberty mobile app? A. The Liberty mobile app is available for
Q. When do I receive my membership card? A. Your membership card will be available
for pick-up at the front desk a few days after you join. For security purposes your picture will be taken when you pick up your card. Your photo is used as visual identification when your member card is scanned at check-in. Please scan your card every time you enter the indoor or outdoor facility.
Q. I have lost my card. What should I do? A. It is easy to replace. Just fill a form out
at the front desk and your new card will be available within a few days. The card replacement fee is $5.00. If you should find your old card, please destroy it as it will not work. Liberty’s operating system allows only one valid card at a time.
Billing Q. How will I receive my monthly statement? A. On the 1st day of the month, you will
the iPhone in the Apple App Store or get it for androids on Google Play.
Q. How do I log into the app? A. Members must create a user name and
receive e-mail notification that your statement is available online. The statement will include the charges to your account from the previous month, as well as the applicable dues for the upcoming month.
password on the online portal before initially logging into the mobile app.
Q. What can I do on the mobile app?
A. Use the app instead of your membership
Q. How do I pay my bill?
scan card to check-in at the club, view offered classes, register for classes and programs, view your reservations, view statements and transactions and edit your account information.
Personal Training
Two New Member Personal Training Sessions
Fitness Equipment
State-of-the-Art Strength and Cardio Equipment
Spa
A New Member Spa Service
Tennis
A Tennis Evaluation, for tennis players Outdoor Tennis Courts
A. Your bank account will be debited or
your credit card will be charged on the 1st of each month.
Pools
Childcare
Lagoon Activity Center
Services
Outdoor Pools, Indoor Waterpark & Lap Pool Climbing Wall, 3-Story Obstacle Play Park & Youth Basketball Area
Group Fitness
All Group Fitness Classes
Complimentary Childcare with Family Membership Member Rates on Services Day Lockers Indoor Towel Service Complimentary Toiletries Wireless Internet Service
