FAQ JOINING FOLDER [04-06-23]

Frequently Asked Questions Member Information

What Happens Next?

Q. I’ve joined, what’s next?

A. Set up your online credentials by going to liberty.clubautomation.com from a web browser (Chrome is suggested). The Online Services portal is also available on the home page of our website, www. libertyathletic.net. Click on Access My Account and fill in your first name, last name, and e-mail that is associated with your Liberty Account. Within the Online Services portal you may enroll in a program, view your statement, transaction history or reservation report. You may also change your username and/ or password. To change your username, you will need to delete the existing username prior to entering a new one.

Q. Where can I find the Liberty mobile app?

A. The Liberty Mobile App is available for the iPhone in the Apple App Store or get it for androids on Google Play.

Q. How do I log into the app?

A. Members must create a user name and password on the online portal before initially logging into the mobile app.

Q. What can I do on the mobile app?

A. Use the app instead of your membership scan card to check-in at the club, view offered classes, register for classes and programs, view your reservations, view statements and transactions and edit your account information.

Q. What is the best way for me to receive information about the club?

A. Liberty communicates with its members in a variety of ways. The most widely used form of communication is e-mail. We use e-mail to inform members about closures, programs, events and club news. If your e-mail is not on file, please stop by the front desk and we can add it to our system. Our website, Facebook page, Twitter account and YouTube channel are very informative. Within the club posters, signs, brochures and various promotional pieces also provide valuable information.

Q. When do I receive my membership card?

A. Your membership card will be available for pick-up at the front desk a few days after you join. For security purposes your picture will be taken when you pick up your card. Your photo is used as visual identification when your member card is scanned at check-in. Please scan your card every time you enter the indoor or outdoor facility.

Q. I have lost my card. What should I do?

A. It is easy to replace. Just fill a form out at the front desk and your new card will be available within a few days. The card replacement fee is $5.00. If you should find your old card, please destroy it as it will not work. Liberty’s operating system allows only one valid card at a time.

Billing

Q. How will I receive my monthly statement?

A. On the first business day of the month, you will receive e-mail notification that your statement is available online. The statement will include the charges to your account from the previous month, as well as the applicable dues for the upcoming month.

Q. How do I pay my bill?

A. Your bank account will be debited or your credit card will be charged on the 16th of each month, or in the event the 16th falls on a weekend it will occur on the next business day.

Club Renovation History

1973

Opened with 6 indoor tennis courts

1974

Added 10 outdoor tennis courts

1976

Added 4 more indoor courts

1984-85

Added fitness area, indoor track and basketball court

1987

Added indoor pool, steam room and sauna

1990

Added outdoor swim facility

1994

Added adult women’s locker room

1999

Remodeled men’s locker room

2002

Added 15,000 square feet to fitness floor expanded childcare, added a conference room, Cycling studio and Pilates studio

2004

Opened ‘The Spa at Liberty’, remodeled women’s locker rooms and added water play-structures to the outdoor pools

2005

Added Family Locker Room and two waterslides to the outdoor pools

2008

Added ‘Liberty Lagoon’ Indoor Waterpark and Activity Center; remodeled Café Liberty

2009/2010

Expanded the fitness floor

2011

Four new outdoor tennis courts

2012

Upgraded roof & painted facility

2013

Remodeled men’s lower locker room, installation of 3-Story Obstacle Play Park, addition of Mind/ Body Studio

2015

Remodeled men’s upper locker room, expanded parking lot, added new outdoor lighting

2016

Lobby renovation and expansion

2017

Remodeled indoor lap pool area

2019

Remodeled women’s locker rooms

2020

Spa remodel

Club Information

Q. What is Liberty Athletic Club’s guest policy?

A. You are more than welcome to bring a guest to Liberty. Just register them at the front desk and pay the applicable guest fee or use one of your guest passes. There is a limit of 5 guests per membership, per visit. Guests must be accompanied by a member. We do not allow guests on Memorial Day, July 4th and Labor Day.

Q. Do I receive guest passes?

A. Within your joining packet there are individual guest passes. You must have this pass with you when you bring a guest or you will be charged the appropriate guest fee. A family guest pass is electronically added to your membership on the first of each year. You have until December 31st of that year to redeem. To redeem simply bring your guest/guests (up to 4) and inform the front desk that you would like to use your Family Guest Pass. Your guess pass will be validated and the transaction recorded in your account.

Q. Is Liberty closed on holidays?

A. Liberty is closed only on New Year’s Day, Easter, Thanksgiving and Christmas. We have abbreviated hours on Memorial Day, July 4th, Labor Day, Christmas Eve and New Year’s Eve.

Q. Is there a designated area for “Lost and Found” items?

A. Yes! There is a closet for large misplaced items located on the edge of the indoor track. Any items not claimed are removed on the 25th of the month and donated to charity. Smaller items such as jewelry, keys and phones are stored in a safe behind the front desk.

Q. May I bring food to Liberty?

A. No food may be brought from home or a restaurant to be consumed inside of the club. Please enjoy Café Liberty while recreating indoors. You are welcome to bring your own food or use the Splash Café while outside. Please remember glass is not allowed in the pool area.

Q. Is alcohol allowed at the club?

A. Members may bring beverages to the club. Please remember we are a family club and we do not sanction overindulgence.

Q. What should I wear while at the club?

A. Proper and appropriately modest attire is required for members and guests using the club. Shirts and shoes are required in all areas with the exception of the pool. We ask that midsections are covered by a shirt or tank-top when utilizing any and all fitness areas and tennis courts. Non-marking soles must be worn on the tennis and basketball courts, as well as the group fitness studio. Open toed shoes are not permitted on the fitness floor. Proper swimming apparel is required for use of the whirlpools, saunas, and pools. All apparel must be in good repair (e.g., no cut-off shirts or shorts). No vulgar or suggestive language is allowed on any item of clothing.

Q. Does Liberty have towel service?

A. We are happy to provide towels in the locker rooms. Please bring your own fitness towel when working out. If you are recreating outdoors or in the Liberty Lagoon, please bring your own beach towels from home. Club towels are not allowed outside or in the Lagoon.

Q. Do all purchases have to be charged to my club account?

A. No. If you prefer to not charge items to your Liberty account, you may pay cash or use a credit card at time of purchase. We accept Visa, Mastercard, Discover and American Express.

Q. Do you have a cell phone policy?

A. Absolutely! In order to provide an environment conducive to wellness, please limit cellular conversations to the lobby and/or locker rooms. Don’t forget to turn your cell phone ringer to silent mode when heading to the fitness floor or classes. Use of cell phones for any audio or visual recording is prohibited in all areas.

Q. What is a New Member Spa service?

A. Each new primary and secondary member receives a complimentary 30 minute massage. There is a ninety day expiration on the New Member Spa service. You may contact the concierge at extension 134 to schedule your appointment.

Q. What is The Spa’s cancellation policy?

A. Spa appointments carry a 24 hour cancellation policy.

Q. Who do I contact to learn more about spa services?

A. Contact our concierge at extension 134 or e-mail us at spa@libertyathletic.net or concierge@libertyathletic.net.

Q. How should I tip my spa provider?

A. Tips may be given directly to the spa provider or tip envelopes are available at the front desk. Gratuity can be paid by cash, credit card or charged to your account.

Massage At Liberty Locker Rooms

Q. What amenities will I find in the locker room?

A. Liberty’s locker room amenities include: towels, hair dryers, hair and body shampoo. Members must be 16 years of age to use the Women’s back locker room.

Q. Help! I have children who are too young to be in the locker room unattended. What should I do?

A. Our family style locker room located adjacent to the indoor pool is ideal. It features private changing areas for co-ed families. Little boys can use the women’s family locker room until their 4th birthday.

Members Aged 12-17

Q. What is new member personal training?

A. Each new member over the age of 12 receives complimentary New Member Personal Training (NMPT) consisting of two separate sessions with a personal trainer.

Q. Are there restrictions on the fitness floor?

A. Members aged 12-14 may use the cardiovascular equipment, Nautilus and Free Motion circuit equipment after receiving their New Member Personal Training (NMPT). Members aged 15-17 may use the free weight area after going through their New

Q. What types of lockers are available?

A. We offer complimentary daily lockers (all belongings must be removed nightly) or permanent lockers. Lockers are available in both half and full size. Contact the Concierge at extension 134 to obtain pricing and availability.

Locker Room Etiquette

1. Put toiletries back where they belong so others may use them.

2. Wear a towel in all public areas.

3. Apply hairspray, lotion and perfume in areas where other members will not be bothered by them.

4. Make bench space for others who come in. Place bags under the benches prior to exiting the locker room.

5. Deposit towels in designated bins after use.

Member Personal Training (NMPT). For safety reasons, no one under the age of 15 may use the free weight area unless accompanied by a personal trainer.

Members may participate in Group Fitness classes at age 12 and Spinning classes at age 15.

Q. Are there any guidelines for younger members?

A. Members, aged 12-17, are looked upon as young adults. Ages 12-17 is also a probation usage time on the fitness floor. Misuse of the equipment or actions not keeping with Liberty’s guidelines will be handled as follows:

First offense: verbal warning and letter to parents.

Second offense: the member will only use the fitness floor accompanied by a personal trainer for one year. This will allow the young member a chance to mature and become more responsible in his or her usage of the facility.

Fitness Training

Q. What is New Member Personal Training and what should I expect?

A. The complimentary New Member Personal Training (NMPT) appointment consists of two separate sessions and will vary per individual. Participating in the NMPT ensures that all of our members feel comfortable on the fitness floor and have a safe workout experience. They may include a range of assessments, such as body composition, functional movement screening, blood pressure, or overall measurements. Your personal trainer will discuss and identify what your personal goals are, and begin to develop a plan to help you meet those goals. We will also provide an overview of the fitness floor and its policies and procedures. The NMPT expires 60 days after your membership begins. A 24 hour cancellation policy applies to NMPT appointments.

Q. I’ve been working out for years, why should I do New Member Personal Training?

A. Liberty has some of the most experienced fitness professionals in the area. We have trainers who specialize in working with high-level athletes along with designing and implementing advanced training programs. Our trainers also possess extensive knowledge on some of the newest equipment and training methods in the health club industry.

Q. How do I get started on a fitness program?

A. Just contact our Fitness and Wellness Director, Chelsea Gnida at extension 129.

Q. What is a personal trainer and what can they do for me?

A. A personal trainer is a fitness coach who will assist you in achieving your fitness goals. Whether you want to trim your waistline, run your first marathon, or climb a set of stairs without feeling winded, a personal trainer at Liberty Athletic Club can help keep you focused on your goal. When you choose to work with a personal trainer you are making a decision to improve the way you look, feel and live.

Q. Help! I would like to try a different personal trainer, but how can I do that without offending my current trainer?

A. The personal trainers at Liberty work as a team. Your fitness is what matters most. Be assured that all of our personal trainers encourage you to explore your options when finding the right trainer for you.

Q. What age do you have to be to use the fitness floor and weight training equipment?

A. Anyone under the age of 12 must be accompanied by a personal trainer on the fitness floor. Ages 12-14 may use the cardiovascular equipment, Nautilus and Free Motion circuit after receiving their New Member Personal Training (NMPT). You must be age 15 or older to use the free weight areas.

Q. Do I need to sign up for cardiovascular equipment?

A. No, you do not have to sign up for cardio equipment. As a courtesy guideline, we ask that you limit your time on a machine to one hour.

Q. When is the best time for adults to swim or play basketball?

A. See a current Indoor Lap Pool Schedule for indoor pool hours, adult only hours and general pool usage. Outdoor lap swimming information is available in the Summer Hours and Information Brochure. Basketball court availability and drop in time information is available in our Hours & Information Brochure. All brochures are available online.

Fitness Floor Etiquette

1. Do not bring your gym bag or other personal belongings onto the fitness floor.

2. Be courteous when using the water fountain. If there is a line, please do not fill up your water bottle.

3. Ask if you may “work in,” and always allow others the same courtesy; afterward, return the seat and weight to the last user’s setup.

4. Refrain from yelling, using profanity, banging weights and making loud sounds.

5. Re-rack weights and return all other equipment and accessories to their proper locations.

6. Wipe down all equipment after use.

7. Adhere to the one hour time limit on all cardiovascular machines.

8. Do not bring children under the age of 12 onto the fitness floor.

9. Before beginning your workout, wash your hands and wipe off any cologne or perfume.

Studio Etiquette

1. Classes are a group activity; we request that you follow the instructor’s routine.

2. Please be on time.

3. In consideration of other member’s exercise space, please do not crowd a member who has arrived in class before you.

4. Please save conversations for before and after class.

5. Please do not enter the classroom before the current class is finished.

6. For safety and security reasons, please keep your belongings in a locker.

7. Please adhere to the provisions of the Mobile Electronic Device Policy.

8. Members may not use the stereo equipment or thermostats.

9. Please remember personal hygiene and refrain from wearing perfume or cologne.

10. We request that all equipment be returned to proper storage area.

11. Please use care when placing weights down to prevent damage to the floor.

Group Fitness

Did you know? All Group Fitness classes like Yoga, Step, Mat Pilates, Spinning and Muscle Max & Cardio are included in your membership!

Our Group Fitness Schedule is updated Fall, Winter and Summer. Current schedules are available at the front desk brochure rack and online at www.libertyathletic.net.

Q. Which class is right for me?

A. Classes are open to all fitness levels, however, some classes are more suitable for beginning students. For specific questions, please contact Chelsea Gnida, Director of Fitness & Wellness by calling extension 129, or e-mail him at chelsea. gnida@libertyathletic.net

Q. What is Spinning?

A. Spinning is a group class on stationary bikes with motivational music. While spinning classes are both physically and mentally challenging, don’t be afraid!

Tennis Anyone?

Q. How do I sign up for a tennis lesson?

A. For a group lesson, clinic or workshop, please register via our app, online or stop by the concierge or front desk. For a private lesson, simply call the tennis pro of your choice. Contact Paul Ripley at extension 116 with any questions.

Q. Who do I contact regarding Liberty’s USTA teams?

A. Any one of our tennis professionals will be happy to help you, or contact Jen Sauld, Tennis Administrative & Adult USTA Coordinator at extension 186 or by email at jennifer.sauld@ libertyathletic.net.

Q. How do I reserve a tennis court?

A. Indoor and outdoor courts may be reserved up to 2-days in advance. Reservations are required and may be made via the mobile app, online or by calling the front desk. Non-members who play tennis are required to pay a $12.00 tennis only guest fee.

Spinning allows participants to control their own pace and intensity while participating in a group environment. Just let the instructor know you are new to class and they will assist you with your bike set up.

Q. Do I have to sign up for Group Fitness classes?

A. Registration is required for all Group Fitness classes, and is open 2-days in advance of each class and may be made via the mobile app, online or by calling the front desk.

Got Kids?

Q. What types of things do you have for kids to do at Liberty?

A. There is a wide variety of activities for children at Liberty. We have everything from swim and tennis lessons to camps, Kung Fu to shake- rattle-roll, kid-fit to tween-fit, and more!

Q. I’ve got children of several different ages. Where can they stay when I want to work out?

A. Appointments are required for each child 6 months to 8 years of age and may be made via the online member portal. Childcare reservations are available for 1-1/2 hour appointments. Reservations cannot be made via the mobile app at this time. This is a supervised area and your child must be signed in and out by a parent or legal guardian. Once your child is eight, they may choose to stay in the Treehouse or move to the Lagoon Activity Center. The Lagoon Activity Center has an attendant on duty at certain times of the day. There is no sign in/out so your child is free to leave the Lagoon Activity Center whenever they choose.

Q. Do I need to make a reservation for the Treehouse?

A. Children ages 6 months up to 8 years of age require a reservation to use the Treehouse. Childcare reservations are available for 1½ hour appointments. Reservations may be made via the online member portal (liberty.clubautomation. com) or by calling the front desk at 734.665.3738 ext. 110. Reservations cannot be made via the Liberty Mobile App at this time.

Q. What should I bring to the Treehouse?

A. Please bring socks, a diaper change, pacifier and a bottle (water only) if needed. If your child is potty training, a change of clothes would be great. We have plenty of toys for all to use so there is no need to bring anything from home. For reasons of food allergies, snacks are not allowed in the Treehouse.

For complete information regarding the Treehouse and its policies, please refer to the Treehouse Activity Center Brochure.

Q. Does Liberty have a nanny program?

A. Liberty does not include a nanny with a family membership. However, you may purchase a Supercard which allows a supervisor age 16 or older, to bring the children to the club. The supervisor must remain with the children at all times and may not place them in the Treehouse. The supervisor is not allowed to workout or use the club unless they are with the children. For more information on the Supercard, stop by the Membership Sales Department.

Q. Can my child be at the club without me being on the premises?

A. Children age 12 and up may use the club unsupervised. Children under the age of 12 must always have a parent/ guardian or supervisor on premises. Children who are in a supervised program such as our junior competitive tennis, may be dropped off but must be picked up when the program is over.

Lagoon Waterpark & Activity Center

Lagoon

Q. Do you have certain rules regarding the use of the pools in the Liberty Lagoon?

A. Yes, we have several rules that are designed for safety. They are as follows:

1. During non-guarded hours, children must be age 15 or older to be in the Lagoon without a parent.

2. During lifeguarded hours, children under age 12 must be accompanied by a parent. Ages 12 and up may use this area unaccompanied.

3. Swimmers are not to go over the walls dividing the pools. There are depth variances between the pools.

4. Slides are for use only in a seated, forward facing position.

5. No standing on the log.

6. There is a height requirement of 48” and riders must pass a swim test in order to ride the waterslide.

7. Water toys and floats may be used at the Lifeguards’ discretion.

8. Swim diapers are required.

Q. Can we eat in the Lagoon?

A. Food purchased from Café Liberty is permitted in the Lagoon in designated eating areas only; no glass containers. Outside food is not permitted in the club, unless part of a club sponsored event or party.

Q. What is the temperature of the Lagoon?

A. The water temperature is maintained at 86 degrees and the air temperature at 84 degrees.

Activity Center, Rockwall & Obstacle Play Park

Q. What are the guidelines for the Lagoon Activity Center?

1. Children under age 8 must be supervised by an adult at all times. Children aged 8 to 11 may be in the Activity Center unaccompanied as long as a parent/supervisor remains on the premises. Children 12 and over may enjoy the Activity Center while their parents are off premises. The Activity Center is a non-supervised area. However, there are certain times in which an attendant is on duty. During these times the attendant will run the Rockwall and monitor the Obstacle Play

Park. Children will not be signed in or out of the area.

2. Climber’s must weigh a minimum 45 lbs. and a maximum weight of 250lbs. for rock climbing. Climbing is only available when an attendant is on duty.

3. Children must be 5 or older to use the Obstacle Play Park. Socks are required and may be purchased at the front desk.

4. Dry clothing is required, no bathing suits. Tennis shoes are required for climbing the Rockwall and playing basketball.

5. Water only. No food, gum or other beverages.

Please remember to bring your own beach towels when recreating at the Lagoon or the outdoor pools.

Policy Indoor Lap Pool

Please note that the indoor lap pool is intended for lap swimming and not for play.

Q. What is the temperature of the indoor lap pool?

A. The indoor lap pool is maintained at 82 degrees.

Q. Are there times in which the lap pool is not available?

A. Yes, the indoor lap pool is closed during Aqua Bootcamp, and H20 Fitness classes. Liberty may close the pool for events and will notify members in advance. Please see the Indoor Lap Pool Schedule for details.

Q. Can I reserve a lane?

A. Lane reservations are required and are available in 30 & 60 minute increments. Reservations may be made via the mobile app, online or by calling the front desk.

Q. Can children use the indoor lap pool?

A. Children may use the indoor lap pool if they are in a supervised swim program or if they are swimming laps. Children under the age of 15 must be accompanied by a parent or supervisor whiles swimming laps.

Policy Jacuzzi & Saunas

Q. Can children use the jacuzzis, steam room or saunas?

A. It is the policy of Liberty Athletic Club that children under the age of 12 years are not allowed to use the jacuzzi, steam room or saunas. This decision was made after careful consideration and communication with several health and safety agencies including the American Red Cross, the Washtenaw County Health Department, and the Council for National Cooperation in Aquatics (CNCA).

Did you know?

Increasing a child’s core body temperature above normal (98.6 degrees) mimics a fever response in the body.

Additionally, young children are more susceptible to common pathogens, including many types of bacteria that may be present in the water. The effects of these pathogens can range from rashes and other skin irritations to intestinal symptoms and flu like conditions. The mode of transportation for these pathogens can be skin absorption or ingestion of water, which occurs at a higher rate in children who tend to play in the tub rather than soak in it.

Have an idea?

Liberty is always interested in what our members have to say. If you have any comments or suggestions for the club, please drop us a note. We would love to hear from you! You can also find our Suggestion Box at the Front Desk.

Management Team

EXECUTIVE TEAM

MANAGEMENT TEAM

Colette Kress Human Resources Manager ext. 118

Andrew Kearney Fitness Manager ext. 179

Kristi King Marketing & Sr. Graphic Designer ext. 122

Isabel English Front Desk Director ext. 111

Chelsea Gnida Director of Fitness & Wellness ext. 180

Gosia Gizella Facility Operations Manager ext. 167

Lichee St. Pierre IT Services & Tennis Administration ext. 121

Cara Peterson President & CEO ext. 128

Marie Bondie Aquatics Director ext. 154

Mary Lou McAlpine Cafe Director ext. 130

Lea McGregor Director of Membership Sales ext. 144

Andrew Hepburn Maintenance Manager

Kim Godzik Business Manager ext. 119

Dan Goldberg Director of Tennis ext. 141

Chad Eisner Martial Arts Director ext. 159

Matt Montie Facility Services Manager

Sara Scheil Youth Services Director ext. 190

Monitoring System

What is myzone®?

Myzone® is a chest strap and monitoring system that displays heart rate, calories, time and effort to a TV or monitor or to the myzone® App, while simultaneously creating an on line logbook of all physical activity that can be viewed anywhere in the world.

Myzone® Rewards Program

This program provides fun rewards to myzone® users who maintain their commitment to regular cardiovascular exercise. Accumulate points (MEP- myzone® effort points) every time you exercise with your myzone® belt. As you receive more MEPs, you will achieve different status levels and receive additional rewards:

Status Levels & Rewards

1st Month at 1300 MEPs Guest Pass

3 Consecutive months of 1300 MEPs

Wall of Fame Status & Awards

Your name will appear on the hall of fame board located on the fitness floor.

24 Consecutive months of 1300 MEPs

$25 Liberty Gift Card

36 Consecutive months of 1300 MEPs

$50 Liberty Gift Card

48 Consecutive months of 1300 MEPs

60-Minute Personal Training Session or Massage

Myzone® belts are available for purchase at the front desk for $75, and carry a 30 day money back guarantee.

Tote Bag

6 Consecutive months of 1300 MEPs Water Bottle

12 Consecutive months of 1300 MEPs T-Shirt or Tank

The 1300 MEPs is based on the recommended 150 minutes per week of moderate intensity aerobic exercise, 75 minutes of high-intensity exercise or a combination of both.

Put your belt on and start earning rewards!

Small Group Training

What do you get when combining tailored training programs created by highly-qualified fitness professionals, with small groups of individuals that share similar health and fitness goals? The answer: Results!

Our small group training classes are designed for all fitness levels, it integrates the expertise of Liberty’s trainers with the enthusiasm and accountability of exercising in a group environment. With class sizes limited to a maximum of 10, each person receives the guidance, encouragement and progression of personalized training.

The small group training classes are designed to complement the activities you may already be doing in the gym. Check schedule for current offerings.

Strength class is focused on one thing, helping participants get stronger. With no running or jumping, this class is suitable for all fitness levels. Small class sizes help to ensure participants receive personalized instruction and appropriate exercise selection, based on needs and abilities. Classes use functional, whole-body exercises to help promote strength and lean muscle.

HIIT60 combines an extensive range of fitness components: strength, endurance, power, flexibility, agility and balance using a variety functional equipment to deliver the most challenging workout on our schedule. Suited for moderate to high levels of fitness, this class includes running and jumping on hard surfaces.

Small Group Strength Ages 15-up HIIT 60 Ages 15-up

Fitness Away From Home

Traveling?

Stay active while you travel away from Liberty Athletic Club with the IHRSA Passport Program, powered by TrainAway! Download the TrainAway App and set up your profile. Be sure to use the invitation code Liberty has provided to save 25% at clubs that participate in the IHRSA Passport Program.

1. Search your location on the map and choose your TrainAway gym

2. Select your pass type and complete your purchase

3. Show the activated pass on your phone to staff at the gym