Mission Statement products, quality customer service and an emphasis on value. Through the integration of people, technology and business systems we will ensure our profit, quality and growth goals are met.
INTRODUCTION
Our Mission is to exceed the expectations of our customers. We will accomplish this by committing to shared values, and achieving the highest level of customer satisfaction, with competitively priced superior
Customer Service Dottie has a tradition of serving our customers with prompt, professional service from a knowledgeable staff. We encourage our employees to be informed, get involved, and make a difference. It is our goal to provide a wide, innovative and cost effective choice of products and a superior level of service. With our Customer Service Call Center and Corporate Headquarters on the West Coast, we are able to serve the other Time Zones later in the day, Monday through Friday until 8:15 EST. At L.H. Dottie our goal is to ship orders quickly, completely and accurately. With our manufacturing facility in Los Angeles, our fully stocked distribution centers in
California and Oklahoma and representatives throughout the country, L.H. Dottie is ready to provide fast service to our customers coast to coast. Customer Service Hours: 7:30 AM to 5:15 PM PST Toll-Free Number: 800.982.1901 Phone: 323.725.1000 Fax: 323.721.0000 Questions, Comments, Catalogs: email us at mail@lhdottie.com At L.H. Dottie we are "Building A Better Brand"
Letter from the President Since 1965 when my Grandfather and Father founded the L.H. Dottie Company we’ve established a reputation for first class service and industry leading products. Today after 43 years of family ownership the L.H. Dottie Company remains one of a few family owned and operated manufacturers left in our industry. We owe a debt of gratitude to our loyal and future distributors across North America for your patronage. I hope you find our new catalog 30 both informative and easy to use. It is because of you that the L.H. Dottie Company is, and will remain a leader in providing a wide variety of quality products and an unrivaled level of customer service. As President of the L.H. Dottie Company I’ll continue to invest not only in our people but the technology to continue this long standing tradition.
During the process of building our catalog we have added several new labor saving products, all are proudly featured on our new products page. These new products are highlighted throughout our catalog with a “new” starburst. This includes our exclusive, patented line of Tip Bits. EC&M Magazine’s Platinum Award Winning Tool Accessory of 2008 as determined by their panel of expert contractors. As we look to the future you can count on all of us at Dottie to bring you what you’ve come to expect from us, cutting edge products, design patented packaging and industry leading merchandising options.
Sincerely,
Lane D. Satnick President L.H. Dottie Company
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