Center Management Solutions

Call Center Management Now Becomes Easy With Lgorithm Solutions

Managing a call center is often hectic and offers many unseen setbacks. When combined with average functioning software they add to this list. Lgorithm Solutions provides excellent call center solutions in the Philippines. Their contact center management software provides enhanced call quality, monitoring, and routing system. Explore a unique call center management experience with our all-in-one software.

Features of our customizable Call Center Management software: ➢ Dialer Solutions: Dialer solutions are useful for versatile businesses. They offer: • • • •

Inbound Dialers.

Outbound Dialers.

Blended Diallers.

Broadcasting.

Auto Dialers are a prominent choice among call center companies. These dialers help improve the sales of your outbound call center. The software also increases agent efficiency.

Benefits of dialers: •

Improve agent productivity: A unique filtering system detects if a call has reached a machine and only connects the call when the person answers. This system helps to provide quality and assured leads.

• Smart lead detection and planning: The smart management software also helps to check the number list and plans further outbound or inbound processes.

• Auto-dialers:

One prominent feature of these dialers is the automatic dialing features. The dialer has eliminated the manual dialing process, thus, saving time and avoiding errors.

• Improved sales and revenue: The auto-dialer feature saves time by smart lead detection, thus improving the lead conversion rate and boost sales. ➢ Custom IVR & Auto-Routing Lgorithm Solutions offers custom solutions like menus, custom options, and IVR scripts. Our unique persona mapping techniques help to intelligently transfer calls to the right agents. ➢ Number Masking & CTI integration: The company also offers call center management software with CTI integrated CRMS for quality customer service and enhance agent productivity. The service also protects customer data with their number of masking techniques.

➢ Easy access technology for agents: •

Single screen access: Single screen software that enables agents to access customer information and history. This prevents the time loss in shuffling between the screen and provides an enhanced customer experience.

•

AI-based interface: AI-based technology offers customized customer experience with voice and language detection technology.

•

Remote agent management solutions: The call center management software makes sure that your agents can function even from a remote location. The company also offers a Mobile solution for agent management. Our software also works on low bandwidth, thus supporting agents to work efficiently. ➢ Monitoring, Control, and Analytics: •

Real-time monitoring of agents and controlling operations: Lgorithm Solutions helps call center supervisors and managers to efficiently handle agents and campaigns on a single dashboard. Real-time analytics and tracking options are also available to determine the performance of the agents. Different reporting formats like PDF, HTML, XML, and CSV, and are also available for call monitoring •

Call control options: Our live call monitoring options for supervisors can also them to control the agent’s call during tense situations with the help of whisper technology.

Call center management with Lgorithm Solutions:

Lgorithm Solutions’ call center management solutions are available in the Philippines at affordable prices. The software can be used for multiple industries ranging from Retail, Finance institutions, collection and lending companies, Marketing, e-commerce, and food delivery. Offer enhanced customer quality and improve your business today!

Contact Call Us – +63-9173126202 E-Mail info@Lgorithmsolutions.com