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Rainbow Mark Criteria Assessment Form Criteria

1 Sexual Orientation and Gender Identity training provided to all staff within service delivery provision

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting The following list is only an example, please amend as necessary.  e.g. Training booking form/schedule and feedback  e.g. Evidence that training is given to new staff as well as refresher courses for existing members of staff  e.g. Copy of training content  e.g. Post Training Questionnaires  e.g. Schedule of ongoing training  e.g. Records of training need analysis

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

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Criteria

2 Monitor access to services by Sexual Orientation and Gender Identity

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting The following list is only an example, please amend as necessary.  Equal Opportunity Monitoring Policy  Data Protection Policy  Copy of monitoring form (blank)  Monitoring forms and collated figures from monitoring  Copy of policies/procedure s relating to monitoring access

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

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3 Effective practices to tackle antisocial behaviour, harassment, and bullying

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary. Comments  Evidence of review of existing policies/procedures to ensure sensitive to LGBT needs  Links to police services and Safer Wales reporting toolkit.  Documentation of consultation with LGBT staff, service users and customers  LGBT staff or service users networks and support groups  Leaflets/information made available to signpost service users and customers

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4 Networking with other Organisations regarding LGBT

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting The following list is only an example, please amend as necessary.  Evidence of meetings/ contact with other organisations that can support the achievement of better LGBT Equality  Partnership agreements  Service Level Agreements  Trade Union consultation records  Sponsorships record  Promotional literature

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

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5 Utilising specialist LGBT support services

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary.  Evidence of any Comments contact with specialist services (for example LGBT Excellence Centre, Stonewall, LGBT youth groups, etc)  Evidence of developing ongoing working relations with LGBT agencies  Brief details of contact with LGBTrelated services, participation groups or other related forums or partnerships  List of services and organisations used

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6 Statement of zero tolerance against homophobia, transphobia, and related harassment

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary.  Antisocial Comments behaviour policies reflect the zero tolerance and have been acted upon. Posters and notices communal areas  Statement is given to staff and service users when signing contract and is reinforced by regular updates and reminders  Copy of Antisocial behaviour statements and policies  Promotional material and publications including magazines etc

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7 Office space reflects commitment to LGBT equality and confidentiality

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary. Comments  Clear display of posters on equalities and confidentiality  Private and confidential meeting rooms  Knowledgeable and understanding staff  Evidence of Staff following procedure so that there is consistency  Posters  Procedures for staff in dealing with LGBT service users (Top Tips guidelines)  Confidentiality policies are clear and have been signed by all staff

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8 Feedback from customers/ service users is sought and acted upon wherever possible

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary. Comments  Blank feedback forms  Questionnaires and survey analysis  Minutes of meetings demonstrating that feedback has been discussed and any changes implemented  Evidence of regular meetings and forums for customers/service users

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9 Awareness of the actual needs of LGBT people under your service delivery remit

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

The following list is only an example, please amend as necessary. Comments  Consultation papers – questionnaires, feedback form, minutes of forums held  Evidence of consultation and assessment of the results of consultation  Evidence of discussion of the results and reasons for/against action.  Research papers and findings  Consultancy reports  Awareness training records

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10 Continuous development and improvement of the service for LGBT service users.

Narrative Please tell us what work you have completed and what is planned under each criterion

Please amend the list below to reflect what evidence you are submitting The following list is only an example, please amend as necessary.  Plans to improve service - any ongoing business/ development plans or service reviews.  Evidence of gathering suggestions to improve services  Evidence on judging success of existing and new policies and procedures  Other research – either from outside the organisation or from working groups within the organisation

Evaluation LGBT Excellence Centre to complete Accreditation Yr1 Yr2 Yr3 Date Assessment Assessment Assessment

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Rainbow Mark Assessment Form