The Importance of Learning Elegant English for Hospitality and Tourism The hospitality and tourism industry requires high-level professional English. Guests are usually tourists and business travellers that are well-versed in the language. They also expect the same from the people they interact with in the industry. Thus, it is necessary to learn proper and elegant English for hospitality and tourism. You might be wondering, why elegant? This is because you simply cannot talk in slang and casual English to your guests. They pay for exceptional service, so they expect above average communication skills as well. At the minimum, you need to speak business English.
Here are more reasons why you need to learn excellent and elegant English if you are in the industry:
Clarity More than anything, you need it for clarity purposes. Communicating clearly is the key to understanding each other. Proper grammar and tenses make a difference. You need to respond in a professional and clear manner that directly answers your guest’s question. Good comprehension and clarity in response go hand in hand.
Reputation Knowing high-level English also speaks about the reputation of the company you represent. Whether you have your own travel agency or you are employed in a hotel, the way you communicate reflects the status of your company. Being knowledgeable of the nuances of the English languages gives you a commendable reputation as an employee or a business owner.
Respect Excellent communication skills also command respect. It shows your experience and expertise in the use of the language. The way you communicate also shows the level of authority you have on behalf of the company you represent as well. A rank and file employee would most likely stutter and use the basic English words, but a hotel manager would speak fluently using more advanced terms.