Intercom: August 2014

A publication for the employees & volunteers of the Lexington County Health Services District

AUGUST 2014

LMC Earns Chest Pain Center Accreditation Lexington Medical Center is excited to announce that it has earned full chest pain accreditation with percutaneous coronary intervention (PCI) from the Society of Cardiovascular Patient Care (SCPC).

To receive this accreditation, the hospital demonstrated its ability to quickly assess, diagnose and treat patients who may be experiencing a heart attack.

“Chest Pain Center Accreditation with PCI is a prestigious designation awarded to hospitals demonstrating evidenced-based practice and validating processes consistent with national standards of care,” James Jeffcoat, RN, MSN-

BC, CCCC, certified cardiovascular care coordinator at LMC. The hospital has demonstrated its expertise and commitment to quality patient care by meeting or exceeding a variety of criteria and completing on-site evaluations by a review team from SCPC. Key areas in which a Chest Pain Center must demonstrate expertise include: • Integrating the emergency department with the local emergency medical system • Assessing, diagnosing and treating patients quickly • Effectively treating patients with low risk for acute coronary syndrome and no assignable cause for their symptoms • Having a functional design that promotes optimal patient care • Ensuring Chest Pain Center personnel competency and training • Maintaining organizational structure and commitment • Continually seeking to improve processes and procedures • Supporting community outreach programs that educate the public to promptly seek medical care if they display symptoms of a possible heart attack

Heart attacks are the leading cause of death in the United States with 600,000 people dying annually of heart disease.

And more than five million Americans visit hospitals each year with chest pain, but only 10 to 15 percent of the patients are diagnosed with a heart attack. The goal of SCPC is to significantly reduce the mortality rate of these patients by teaching the public to recognize and react to the early symptoms of a possible heart attack, reduce the time that it takes to receive treatment, and increase the accuracy and effectiveness of treatment. By becoming an accredited Chest Pain Center, LMC has enhanced the quality of care for cardiac patients in the community and demonstrated its commitment to the highest standards.

“Midlands residents and health care professionals alike can be proud to have a Society of Cardiovascular Patient Careaccredited facility in Lexington County. This award demonstrates Lexington Medical Center’s commitment to providing quality health services that meet the needs of our community,” Jeffcoat said.

Intercom is published by LMC’s Marketing department. Editorial material and pictures are solicited and should be sent to Marketing.

Materials submitted for publication will not be returned unless otherwise requested. The Marketing department reserves the right to accept or deny any article and/or photo for publication.

For more information, please contact Sarah McClanahan at 936-7123 or email srmcclanahan@lexhealth.org.

AUGUST 2014 INTERCOM 1

Kyle received the Medal of Honor, the nation’s highest military award, for his heroic actions in Afghanistan (pictured with Julie Durnford, DT, CHT).

Kyle Carpenter: A National & Local Hero In June, Cpl. William “Kyle” Carpenter, the son of Robin Carpenter who works at Lexington Medical Center Irmo Radiology, received the Medal of Honor, the nation’s highest military award, for his heroic actions in Afghanistan nearly four years ago.

On November 21, 2010, Kyle and a fellow Marine were standing guard on a rooftop in the Helmand Province when a hand grenade was thrown at their location. Kyle jumped on the device, saving his friend’s life.

Kyle suffered devastating injuries including a traumatic brain injury, the loss of his right eye, a broken nose, severe lacerations to his face, critical injury to the carotid artery on the right side of his neck, and 30 fractures to his right arm, to name a few. He actually died three times on the MedEvac and was considered “expired” when he arrived at the hospital in Afghanistan. He spent the next two and a half years in a hospital, requiring nearly 40 surgeries, including skin grafts and a procedure to remove shrapnel from his brain. While Kyle’s recovery has been long and difficult, he describes the experience as “great” as well.

“It [recovery] would have been a terrible journey without all the help, love and support from our community. It means more than I could ever express,” said Kyle. “I appreciate and thank every person who put their time and effort into my recovery, and the people who give me a thought, prayer, handshake and smile to brighten my day.”

One of those people was Julie Durnford, OT, CHT, at Lexington Medical Center Lexington. Durnford supervised Kyle’s occupational therapy at LMC. The Carpenter family even invited her to attend the Medal of Honor ceremony.

Since coming back to South Carolina, Kyle, who’s now 24-years-old, has become a student at the University of South Carolina, where he’s thinking of majoring in psychology. His goal is to help others overcome adversity with his life experiences.

Otarre Pointe

Each month, Intercom will feature updates on construction at Lexington Medical Park Otarre Pointe until the facility opens this fall.

Construction continues to progress at Lexington Medical Park Otarre Pointe with most of the focus on “finishing” activities inside the building. In July, final wall painting and wall covering began as well as installation of flooring in exam rooms.

Cabinets, shelving, restroom tile and plumbing fixtures continued to be installed.

Additional work includes installation of security wiring, wall-mounted fire alarms and interior entrances, and completion of exterior brickwork.

2 INTERCOM

AUGUST 2014

Lexington Medical Center Presents the

Stephen Siller Tunnel to Towers South Carolina 5K Run & Walk Lexington Medical Center is proud to support the Stephen Siller Tunnel to Towers South Carolina 5K Run & Walk on September 19, 2014. This unforgettable, patriotic experience will take place at 7:30 p.m. in Columbia’s Congaree Vista. This year marks the 13th anniversary of the 9/11 attacks.

On September 11, 2001, New York City firefighter and father of five Stephen Siller was offduty and on his way to play golf. When he heard what was happening at the World Trade Center, he called his wife to tell her that he had to help those in need. He strapped on 60 pounds of gear and ran from the Brooklyn Battery Tunnel to the World Trade Center to meet up with his company.

Stephen gave his life to save others.

The Tunnel to Towers 5K Run & Walk serves as a living memorial to honor the life and legacy of Stephen Siller, and to champion the heroism of first responders who serve, save and sacrifice every day. Proceeds from the event will help build smart homes for quadruple and triple amputees who were injured in the Iraq and Afghanistan wars.

Last year, more than 2,500 people participated in Stephen Siller Tunnel to Towers South Carolina 5K SUPPO RT E D BY Run & Walk, including New York City firefighters, Fort Jackson soldiers and Midlands first responders. The route begins at the S.C. Midlands First Responders For more information Historic Remembrance Memorial next to the Columbia Metropolitan Convention Center on Lincoln Street, or to register, crosses the Blossom Street Bridge into Cayce, circles visit T2Trun.org. around to Gervais Street and back to the Vista. For more information or to register, visit T2Trun.org.

We all know Lexington Medical Center employees are a dedicated group. Intercom wanted to see how our staff members spend their time when they are not at work. We discovered that many employees give back to their communities. This column highlights the “Good Works” of LMC employees.

Locally Grown for the Community For the second year, Nan Faile, clinical research nurse coordinator, and her family have grown red potatoes for Harvest Hope Food Bank.

It takes about six months to produce a crop of potatoes. In February, the family worked together to plant 10 rows of potatoes, but they faced a challenge this year. During growing season, they lost five and a half rows.

“Fearing that we wouldn’t have many potatoes to donate, the loss prompted me to search for a partner who would make a monetary match to what we were able AUGUST 2014

to produce. As a result, the ‘Great Potato Match’ was born,” said Faile. She found an anonymous donor in the Lexington Medical Center family who volunteered to match $3 per pound of potatoes.

During the next several months, the family tended to the field and harvested 207 lb of red potatoes in mid-June. After cleaning and bagging the potatoes, they took the bounty to Harvest Hope Food Bank. Between the potatoes and monetary donation, the food bank

was able to provide 3,264 meals, helping 400 people in need.

Faile is especially thankful to their anonymous donor.

“It really added to the spirit of giving and had a tremendous impact on the number of meals we were able to contribute,” she said.

INTERCOM 3

PRACTICE PROFILES

Lexington Medical Center is proud to welcome Naveed Iqbal, MD, and Richard W. Monk, MD, to its network of care.

Dr. Naveed Iqbal has joined Lexington Endocrinology to provide comprehensive medical care that preserves the quality of life of patients with diabetes and other endocrine disorders.

After earning his medical degree, Dr. Iqbal completed an internal medicine residency at University Health Center of Pittsburgh, Pa. He went on to complete fellowship training in endocrinology at Baylor College of Medicine in Houston and a nephrology fellowship Now Accepting Patients at Johns Hopkins University in LexingtonEndocrinology.com Baltimore. He most recently served as a staff nephrologist 110 East Medical Lane, and endocrinologist in Suite 120 Hartsville, S.C. West Columbia, SC 29169 A diplomate of the 936-7450 American Board of Internal Medicine, the American Board of Endocrinology and the American Board of Nephrology, Dr. Iqbal is also a member of the American Society of Nephrology, the American College of Physicians and the American Society of Clinical Endocrinologists, among others.

A magna cum laude graduate of Furman University in Greenville with a bachelor’s degree in chemistry, Dr. Richard Monk earned his medical degree from the Medical University of South Carolina in Charleston. While there, he also completed his internal medicine internship and residency, and a fellowship specializing in pulmonary and critical care.

A member of the American College of Chest Physicians and the American Thoracic Society, Dr. Monk is board certified in internal medicine and pulmonary disease. He recently served as a hospitalist in Charleston and volunteered for a medical mission trip to Northern Africa. He’s also traveled to Uganda and Romania for medical missions. Now Accepting Patients Dr. Monk joins the five board-certified CarolinaPulmonaryLMC.com physicians at Carolina Pulmonary. The practice offers a full range of services 146 North Hospital Drive, Suite 400 in the diagnosis and treatment of West Columbia, SC 29169 adult acute and chronic lung disease, 256-0464 including bronchoscopy, chest radiography, pulmonary function testing, echocardiograms and endobronchial ultrasound biopsy and electromagnetic navigational bronchoscopy. The practice also provides quality critical care and sleep medicine services.

EACH MONTH, GUEST SERVICES WILL HIGHLIGHT A SERVICE EXPECTATION IN INTERCOM.

SAVE THE DATE

I will introduce myself to the patient and any family/visitors.

You can establish a connection with patients and families through a simple introduction at your first meeting or interaction. Imagine the patient’s perspective. Someone comes into your room and you don’t know him or her! Not knowing who is recording pertinent health information, administering drugs or performing diagnostic tests can add to a patient’s anxiety and fear. Simple conversations decrease worry and validate the importance of the patient’s presence.

I will seek input for better service and take opinions seriously.

Examples: “Is there anything else I can do for you? I have the time.” “Thank you for choosing Lexington Medical Center. Do you have any suggestions on how we could improve any of our services?”

Again, validating the importance of our patients’ presence is essential. It is also important to assure them that we have done everything that we can for them. We will continue finding the best words to let our patients know that we genuinely care and work to improve our services through their feedback.

4 INTERCOM

SATURDAY

NOVEMBER 8 • Half-Marathon • 8K Run • 4-Mile Walk • Kids Events

State House | Columbia, SC REGISTER:governorscupsc.org AUGUST 2014

At Lexington Medical Center, our Medical Staff leaders are dedicated to serving our patients and community. They serve on hospital committees and as medical directors, but they also spend time with their families and have interesting hobbies.

Each month, Intercom will tell their stories from “Inside the Doctors Lounge.”

Meet Terry O. Norton, MD, FACS Board-certified Surgeon. Father. Chair of the Trauma Committee. Chair of Deacons.

Dr. Norton decided to pursue medicine as a young child — a decision that came out of faith. “I believe that I was called by the Lord.

I have been able to have a very blessed career at Lexington Medical Center, my one place of practice since 1996 when I finished my residency training.”

A West Columbia native, Dr. Norton is an honors graduate from Lexington High School, the University of South Carolina Honors College and the USC School of Medicine. It was during his surgery clinical rotation that his interest in the specialty was piqued. He went on to complete a general 1. W hat sound or noise do surgery residency at University Health you love?

Systems of Eastern Carolina/East Carolina A fishing reel drag pulling School of Medicine in Greenville, N.C. line after hooking a big Dr. Norton’s expertise and experience striped bass make him a resource within his profession 2. W hat sound or noise do and for LMC. In addition to specializing in you dislike? general and vascular surgery at Southern A motorboat that Surgical Group, he chairs the hospital’s won’t start Trauma Committee, which oversees management of acutely injured patients, 3. W hat profession other monitors performance improvement than your own would you activities and pursues compliance with like to attempt? requirements for a Level III trauma center.

Missionary surgeon “Consistent and efficient management of trauma patients is critical to optimize outcomes for our community and to monitor trends with the goal of increasing preventive/safety measures. I play only a small part on this multidisciplinary committee as it oversees trauma patient care at LMC.” Dr. Norton has also served as chief and vice chief of the hospital’s Surgery department.

When he’s not providing comprehensive general and vascular surgical care to patients or leading the Trauma Committee, Dr. Norton is spending time with his family and serving at Fellowship Baptist Church in Lexington. Faith is an integral part of their lives. Dr. Norton and his wife Claire, a former ICU nurse with a master’s degree in education, teach Sunday School together and he serves as chair of deacons. The couple has been married for 18 years and has two sons, ages 12 and 13. They also enjoy lake life on Lake Murray, including fishing, boating and skiing.

AUGUST 2014

Get Connected Patients are connecting to LMC FollowMyHealth, Lexington Medical Center’s new secure, online patient portal.

The portal allows patients to access their personal medical records 24 hours a day, seven days a week via any Internet-capable device.

This easy-to-use online tool helps patients become more actively involved in their health care by enabling them to: • view lab and test results; • review office visit summaries; • make bill payments.

The portal is going live in multiple phases across the LMC Physician Network. Members of Team Green will be on-site at LMC physician practices and community medical centers during this time to help support staff and patients as they get connected.

Patients can enroll in the portal during their physician office visit or by visiting lmcFollowMyHealth.com. It’s free, simple to sign up and completely secure.

Join Lexington Medical Center for a FREE Physician Lecture Series

Physician

Lecture Series Good News for Bad Knees – The Latest Treatments for Knee Pain Relief Monday, August 25 • 6:00 p.m.

Lexington Medical Park 1 Auditorium Kevin Nahigian, MD Carolina Shoulder & Knee Specialists For more than 40 years, Lexington Medical Center has been dedicated to improving the health of its community through early education, detection and diagnosis of disease and illness. The hospital’s free monthly physician lecture series is one way it supports this commitment.

If you would like promotional materials for any of the LMC lectures for patients in your area, contact Marketing at 791-2191.

INTERCOM 5

FOUN DATIO N F O C US Gifts from the Lexington Medical Center family and the community make it possible for the Lexington Medical Center Foundation to support our mission — providing quality health services that meet the needs of our community.

Women of Hope’s Wine on the River Women of Hope’s annual Wine on the River event is shaping up to be a tasty occasion with local restaurant and beverage sponsors lining up to join the fun. This year, guests will enjoy musical entertainment from Jim LeBlanc, beautiful views of the Congaree River, and delicious food and beverage samplings.

Food & Beverage Sponsors • Alodia’s Cucina Italiana • Bogart’s • Budweiser of Columbia • Café Strudel • Capital City Club • Conquest Brewery • Famously Frozen

• Green’s Beverage • Ms. B’s Southern Kitchen • Salsarita’s Fresh Cantina • Sam’s Fine Wine, Spirits & Beer • Southern Way Catering • Travinia Italian Kitchen • Whole Foods

Join Women of Hope for this event that benefits the Lexington Medical Center Women and Children’s Fund, which provides clothing and basic supplies for newborns whose parents are in financial need, infant CPR kits for families of special care infants and education materials for new mothers.

W NE on the

RIVER

Wine on the River will be Saturday, August 23 from 7:00 to 10:00 p.m. at Stone River and the West Columbia Riverwalk. Tickets are $30 each in advance and $40 at the entrance. To purchase tickets, call 791-2540 or visit LexMed.com/Foundation.

Surrounded by her fellow caregivers, Cassie Taylor of 3rd floor PCU receives a special certificate from the Foundation.

Grateful Patients Honor Caregivers The Foundation would like to recognize the caregivers who were recently honored by patients for the quality care they provided to them.

Caregivers of MICU/CCU East Kelly Davis Sawyer Kristin Buchwald Brandi Shull Robert Callis, MD Cassie Taylor Lisa Mates Jeffrey Travis, MD Patients and their families can honor caregivers with a Grateful Patient contribution, which supports Foundation initiatives such as the Cancer Care Fund, nursing scholarships and the We Care Fund.

Did You Know?

For every $50 contributed to the Foundation, Project Prescription can support a patient with low-to-moderate income who doesn’t have insurance by providing him or her with financial assistance for desperately needed medications. In fiscal year 2013, the Foundation contributed 3,040 prescription vouchers to patients. Nearly 1,100 of those vouchers were provided to oncology patients.

SAVE THE D TE

F E ATU RIN G :

A Little Help From My Friends W I TH K ATE L ARSEN TUESDAY, OCTOBER 14, 2014 | COLUMBIA METROPOLITAN CONVENTION CENTER EXHIBITS AND SILENT AUCTION 5:00 P.M. | DINNER 7:00 P.M. | LEXMED.COM/WNO 6 INTERCOM

AUGUST 2014

Call for Nominations

Lexy Awards It’s that time of year! The Lexy Awards are back. We want to recognize the employees, units/departments or survey groups that are the best of the best. Nomination categories focus on creativity, exemplary service, process improvement, employee engagement and teamwork. And let’s not forget Service Champions.

Read the following criteria to find the right category for your nomination. Go to LexLoop or visit Guest Services to pick up a nomination form and submit the form to your director for approval. All nominations must be received by September 15.

Lexy Nomination Criteria 2014

Most Creative Efforts Toward Patient Satisfaction Best Customer Service Success Story

CATEGORY

Best Process Improvement Effort Best Employee Engagement Effort

CATEGORY

Best Demonstration of Teamwork Service Champion

CATEGORY Best Safety Initiative

AUGUST 2014

Criteria: Survey group or department/unit that exemplifies creativity in a patient satisfaction program or process efforts. The program or process has to be an original idea created by the group.

CATEGORY

Criteria: Survey group or department/unit that exceeds the expectations of patients or family members. Entries may include the use of service recovery, service expectations, patient comments and employee involvement, and how these affect patient satisfaction.

Criteria: Team that has the best process improvement effort. Entries must include team goal and outcome. It does not have to be related to patient satisfaction.

CATEGORY

Criteria: Survey group or department/unit that has conducted initiatives to engage employees in team camaraderie, recreation, competitions or contributions for the greater good. Entries must describe the activity.

Criteria: A team initiative that best demonstrates collaboration between departments and the impact it made.

CATEGORY Criteria: Someone who exemplifies service through his or her behaviors and actions toward patients, visitors, volunteers and other staff. Please provide actions or situations in which the service champion exceeded expectations. A Service Champion will be recognized for each of these four areas: • Clinical • Service • Administrative • Off-site Criteria: An initiative that best demonstrates a change in a process or procedure that made a positive impact on employee or patient safety.

CATEGORY INTERCOM 7

IN THE SPOTLIGHT Awards, Honors & What’s Happening with LMC Employees

Employee Changes/Additions

LMCEC Employee of the Month

The Columbia Medical Group would like to welcome Andrea Crosley, business office associate.

Congratulations to Jessica Franklin on her selection as Employee of the Month.

Marketing would like to welcome Marlena Crovatt-Bagwell, senior graphic designer, and Jeanna Moffett, advertising and physician marketing manager.

Jessica has been a valuable team member of the Dietary department since March 1999 when she started as a food service aide. She quickly demonstrated her leadership abilities and was promoted to second shift supervisor in 2000. Jessica is reliable, flexible and always willing to help others. She is a very positive person who does everything with a smile.

Lakeside Pediatrics would like to welcome Kimberly McGee, business office associate.

Lexington Family Practice Ballentine would like to welcome Kavita Patel, medical laboratory technician.

Lexington Cardiology welcomes Kadarrah Perry, business office associate, and Christina Wells, medical office supervisor.

Best wishes to Brittney Duke, medical office assistant at Lexington Family Practice Ballentine, on her marriage to Kip Amaker. The couple wed on June 7.

Physician Network Administration would like to welcome Grace Scurry, administrative assistant.

Oh, Baby!

Recognition Congratulations to Mary Ayala and Yolanda Murillo, interpreters for Interpreter Services, on achieving national certification through the Certification Commission for Healthcare Interpreters.

Congratulations to Brooke Barnes on her promotion to director of Training Systems, Education and Development.

Congratulations to Teresa Biediger Bowers, nurse practitioner at Lexington Oncology, on the birth of her daughter Mary Brooks Bowers on June 10. She weighed 9 lb.

Congratulations to William Brearley Jr., MD, at Lexington Cardiology and his wife Kenna on the birth of baby boy William Dubose Brearley III on June 6.

Congratulations to Leishia Brown, RN on 6th Medical, on the birth of Mason Henry on July 11.

Congratulations to Clara Burkett, CRCST, on passing the International Association of Central Services Material Management certification exam.

Congratulations to Tammy Maroney, RN at Lexington Oncology, on the birth of Brandy Anniessa Maroney on June 10. She weighed 4 lb 12 oz.

Congratulation Tisha Gazaway, medical assistant at Palmetto Family Medicine, on passing the registered medical assistant exam.

Congratulations to Katie Nattier, physician assistant at Palmetto Family Medicine, and her husband Derek on the birth of their son Luke on July 3. He weighed 7 lb 14 oz.

Congratulations to Nichole Sadowski, registered nurse at LMC Chapin, on achieving board certification as a family nurse practitioner.

Wedding Bells Best wishes to Kerry Nunley, RN at Lexington Oncology, on her engagement to Scott Wise.

Congratulations to Rachel Segal, radiologic technologist at Lexington Rheumatology, on the birth of her daughter Talia on April 12.

Congratulations to Amanda Warner, business office associate at LMC Batesburg-Leesville, her husband David and big brother Thayden on the birth of Emma Kareena on June 24. She weighed 9 lb.

We’ve Moved!

7033 St. Andrews Road, Suite 305 Columbia, SC 29212 936-7480 lmcPetersonandPlante.com 8 INTERCOM

146 North Hospital Drive, Suite 350 West Columbia, SC 29169 936-7966 seOrthopaedic.com

Retirement Congratulating Marie Eargle, care manager for 7th Medical, on her retirement. She dedicated 14 years of service to LMC. Congratulations to Mike Gordon, manager of Public Safety, on his retirement. After retiring from the Lexington County Sheriff’s Department with 25 years of service, he dedicated an additional seven years to LMC. Congratulations to Linda Mitchum with Lexington Women’s Care on her retirement after 16 years of dedicated service.

Congratulations to Claudia Wheeler, QA/QC coordinator for Women’s Imaging, on her retirement.

She served LMC for more than 15 years.

Patriotism on Parade Lexington Medical Center showed its patriotic spirit by participating in the annual Lake Murray Boat Parade as the grand marshal and serving as the “Presenting Peach” sponsor in the 56th annual Lexington County Peach Festival in Gilbert, S.C. In the Lake Murray parade, LMC decorated its boat float for Independence Day with theme “Red, White & Boom.”

The hospital’s float for the Peach Festival Parade celebrated its commitment to providing quality care at its community medical centers.

AUGUST 2014