december 2013
A publication for the employees & volunteers of the Lexington County Health Services District
LMC Celebrates Patient Satisfaction The 2013 Fall Celebration and Lexy Awards marked another successful year in patient satisfaction at Lexington Medical Center.
Employees enjoyed lunch while applauding departments and co-workers for their incredible work in patient services, Press Ganey scores and state-of-the-art programming. Top scores in patient satisfaction consistently demonstrate our dedication to the community in providing excellent health care services with compassion.
Most Creative Effort Toward Patient Satisfaction: LMC Lexington Surgery Best Customer Service Success Story: LMC Irmo Surgery Best Process Improvement:
2 Winners • MICU, Physical Therapy, Respiratory, Center for Best Practice, Pharmacy, Nutrition Services and Carolina Pulmonary and Critical Care Physicians: Immobility in the ICU Environment • Emergency department, EKG and Cardiovascular: Stat EKGs Best Employee Engagement Activities: Irmo Urgent Care Best Demonstration of Teamwork: Intermediate ICU Pod 2, Rehab Services and Discharge Planning Service Champions: Administrative: Angela Lown, business office associate, Lexington Family Practice White Knoll Clinical Service: Sarah Stutts, RN, Southern Surgical Group Support Service: Deena Vernon, Environmental Services assistant Patient Support: Jean Norris, Radiology nurse technician
december 2013
Intercom is published by LMC’s Marketing department. Editorial material and pictures are solicited and should be sent to Marketing. Materials submitted for publication will not be returned unless otherwise requested. The Marketing department reserves the right to accept or deny any article and/or photo for publication. For more INTERCOM 1 information, please contact Stephanie Givens at 935-8848 or email sngivens@lexhealth.org.