Notebook redesign 4

ABOUT OUR MANIFESTO At novo/scale, we are a team that strongly believes in the power of simplification. We do everything with the purpose of making our customer's and end-user's cloud journey seamless, effective, and easy. We acknowledge that the cloud is currently a fast growing sector within the IT industry and is forever changing the way businesses operate. Most people find the cloud to be complex, and they ask questions like: "how do I provide timely support to my users?", "how do I operate cloud software effectively and efficiently?", “who should I hire?�, "what methods and tools should I use?"

At novo/scale, we join our customers on their cloud journey by making it radically simple. We combine certified engineers with automation and make it easy for them to manage and enhance their cloud software. Our ultimate goal is to power the future of business software by creating experiences our customers love.

Our promise is to relentlessly focus on our customers and stay true to our core values. We will not change the way we operate if the company goes public, as these are the values that shaped our mission and our day-to-day work from day one..

OUR MISSION

OUR VISION

We use automation to radically simplify the enterprise cloud journey.

To power the future of business software by creating experiences our customers love.

OUR VALUES

Relentless customer focus

Inspire performance

Create magical experiences for our customers by wearing their shoes.

Solve real problems.

Lead with results by raising your own bar, unlock the spirit of challenge in others.

Be noble

Be bold

No nonsense: do as you say and treat others with respect.

Think at scale Avoid rework. Prioritize the things that enable our growth.

Build the future you want in the here and now.

RELENTLESS CUSTOMER FOCUS Everything we do has the ultimate goal of delighting our customers by providing a top of line cloud service.

From sales to finance and all teams in between, our office layout is created with our customers at the center. We will always ask ourselves the question: "is this something that will have a better impact on customer experience?" Our decisions will be driven having that as a north, and we will never compromise the quality in what we do. We will combine our fanatic discipline with empirical creativity to achieve the best outcomes. We are not simply an outsourcing company that offers a standard service, we are a team that always pushes ourselves to be better, more competitive, and go above and beyond our client’s expectations. We will develop strong relationships with our partners to achieve that.

INSPIRE PERFORMANCE The greatest achievements were made by people with drive, tenacity, and risk taking spirit. Each of us has the responsibility of driving our lives, inside and outside of work. We will help our managers and leaders in supporting their teams' growth and development.

We will provide the environment where drive is always allowed and high performance is always encouraged. We will invest time, effort, and money in making sure we hire and develop the best managers able to build high performing teams, adapt in the face of uncertainty and cast a shadow of behaviors for others to follow. We will also provide the working environment that promotes the best performance, and we will reinforce accountability.

Each of us will have the responsibility of pushing through our goals, delivering on our commitments all while developing our careers.

BE NOBLE We take creating an environment of respect, collaboration and partnership very seriously. In every meeting, email, or chat we send, everyone should assume positive intent and aim to help address what is going on.

Delivery and professionalism will be key, and we will not compromise the quality; nor, will we accept excuses without a proposed solution plan. We believe in the power of celebration and in creating the space for people to share openly, speak up, and reach out. We will expect our NovoScalers to always be ready to lend a hand.

We do not believe in hierarchies where top executives are far away and mysterious; we consider ourselves a team.

BE BOLD We are not a company that will play by the book. We will always ask ourselves how we can be better, how can we offer a top of line unique experience. We will be curious, empirical creators and even paranoids, always ready to face the changes our world promotes. It is key that we provide a work environment where failure is leveraged as a path of learning and where teams are able to speak up and bring new ideas. We believe that the best ideas come from unknown places, so we will focus on providing the environment and tools for invention to take place. This will become our value add.

THINK AT SCALE Time is precious. Everything we embark on will aim to simplify and automatize the way we operate, avoiding inefficiencies, redundancies and time waste at all costs. From staff meetings, to sales strategy and office expansion, we will constantly aim to answer if what we are doing is scalable: can this be done for 100, 1000, 1000000 people? How can we simplify the steps to make this scalable and inclusive? Scale brings consistency and growth and we will require that everyone in our team has scalability as a mindset.

LEADING PERFORMANCE At novo/scale we take making sure we are creating working environments where people can thrive and where high performing teams can be built very seriously.

Our performance management process is a corner stone to help us achieve this goal and you and your leader are the key players in this dance.

We see performance management as an ongoing conversation, that is kicked off by setting clear goals, is followed by timely, actionable and candid feedback delivered quarterly and ends with the year/end review, to, then start all over again.

As a Scaler, we'd like you to take the time to reflect on the goals you are aiming to achieve, thinking not only on the what, but also on the how and why. Make sure your performance goals are aligned with our core values and that they ultimately express our relentless costumer focus.

Follow these tips while reflecting on them:

1//

Make sure you have SMART goals: specific, measurable, attainable, realistic and timely.

2//

Think through how these goals align to our mission of “using automation to radically simplify the enterprise cloud journey� and with our core values: Relentless customer focus, Think at scale, Inspire performance, Be noble, Be bold.

3//

Leverage the job descriptions posted on www.novoscale.com to learn more about the scope and expectations of your role.

4//

Discuss your goals with your manager. Having clarity on what you need to achieve is key to your performance and career.

Now that you have clarity on your goals make sure you are communicating them through BambooHR and that you are having at least quarterly check ins with your manager to review your progress and key learnings.

Towards year end, make sure you lean on peers, colleagues and other teams, to get their feedback on your performance. Getting feedback from people you work with will become extremely valuable and you'll find this feedback as a true gift. Remember, you are the owner of your destiny. It's up to you what you make out of the journey in novo/scale, what we can guarantee is that having clear performance goals, KPIs and ongoing feedback conversations will get you far. That's why inspire performance is one of our key values.

DRIVING YOUR CAREER & LEARNING JOURNEY Your performance is a building block in your career development. Yet, career development and learning encompasses taking a forward looking approach, a glimpse into the future and imagining where you'd like to be. Your career will be driven mainly by you, and no one will care more about it than you.

At novo/scale we like to empower our employees to imagine the impossible, to aim for the unreachable and to think big. That's why we believe in the value of “being bold�, always looking for ways to learn, deliver the most value and aspire to become the best.

To help you in driving your career we designed a novo/scale university to help you acquire the skills, capabilities and knowledge you need to thrive. We are also a default to open company, so you can always reach out to technical leads, senior employees or anyone that inspires trust an have open conversations about your career expectations and get their advice. We also care about mentorship and enabling our managers to have powerful career conversations.

The only thing you need to do is just picture where you'd like to be in the future, and identify the steps you need to get there. We are going to help you every step of the way. For more advice on career advancements please review: www.novoscale.com

Brainstorming