TECHNOLOGY
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Prashant Nandha senior director Paradigm Shift
● Paradigm is implementing its system across Japan’s Phoenix Seagaia Resort, which has multiple hotels and spas
What’s your newest piece of spa software? E-Rewards is a web-based loyalty management system with real-time information on point balances and redemption. Calculating points based on multiple scenarios and tracking expiration, it empowers customers to access the website and redeem points at their own convenience. What projects are you working on? We’re currently implementing our spa and membership management systems at the Phoenix Seagaia Resort, a large island resort in Japan. It has hotels with spas by Banyan Tree and Sheraton and traditional onsen. Interestingly, one of the key software requirements of this resort – the ability to see vast numbers of transactions in different areas of operation
Paradigm Shift customers had always wanted a single solution that could track guests’ time in facilities across the whole resort – is the need around which our software was originally designed. Our customers wanted a solution that could track guests’ time across a whole resort. The implementation has had an immediate and positive effect on service, making it easier to manage members and guests in a more personalised manner. The impact of accurate statistics and forecasting can’t be overemphasised. Our software consolidates everything
into one solution, helping with statistical analysis and forecasting, as well as combining and managing the operational needs of the various facilities. What are the trends in spa software? We’re very excited about our new hybrid solution where a system keeps running in remote sites where there’s an unreliable internet connection. Spa-kit.net keywords: Paradigm Shift
Jen Robson co-founder and director SpaOne Software What’s new for you? We’re finalising the launch of a SpaOne app which allows spa guests to book treatments, purchase online and keep up to date with all the latest news and promotions. The app interfaces seamlessly with other SpaOne software so operators have live data, sales and bookings updated immediately as the client books-in anywhere, anytime.
What’s the current spa market climate like for you? Based in Australia, Asia is always a strong growth region for us. Supporting this location is easy for SpaOne, especially for the helpdesk time zones, so our focus and development of support facilities is strongly focused in this region. We have exciting new groups starting to grow around Vietnam, China and the Pacific and we’ll be working with them to form a virtual network of software so they can operate their entire group from anywhere in the world as they continue to expand. What’s interesting about this region? The Asia-Pacific spa region has some unique requirements when it comes to technology – namely extreme weather and isolated locations. Maintaining power or an internet connection can be a challenge,
SpaOne has exciting new groups starting to grow around Vietnam, China and the Pacific
but as spa-goers choose to go further afield, and new resorts are being built in ever more remote locations, it’s what SpaOne needs to address. What are the trends in spa software? With the prevalence of mobile devices, traditional spa check-in and sales areas are now open to interpretation as to how you can do business that is better for you and your spa space. From a design point of view this is extremely exciting and one in which we’re anticipating big changes. Spa-kit.net keyword: SpaOne
● SpaOne is finalising a real-time customer booking and purchasing app which spas can also use to track live data