Spa_Business_Handbook_2021-2022

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INDUSTRY INSIGHTS

THE SPA WORKPLACE Spa Business explores the issues now facing the spa workplace including staff shortages, compassionate management, innovation and change management

The explosion in spa development and growth of the home spa market has led to an international staff shortage. Sue Harmsworth talks about issues and possible solutions…

T

he industry is facing a big staffing problem for a number of reasons: global spa development has exploded, and there has been an expansion in the home spa market triggered by the pandemic. Good therapists have found they only have to do three treatments a day to earn more than they did working for a spa. Brexit has also caused a problem in the UK, as many therapists from Eastern Europe have left. These were often advanced therapists, who could do six or seven massages a day. As well as a therapist shortage, there is also a shortage of experts. If you’re going to run medical programmes, you need specialists like medics and naturopaths, but because of licensing, doctors can’t just move around the world. Even with nutritionists the qualifications vary from 70

SPA BUSINESS HANDBOOK 2021 – 2022

JACOB LUND/SHUTTERSTOCK

SHORT STAFFED

The industry needs salary scales and career progression

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