ILTA Masterclass: Team IG - Matter Mobility

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1 ILTA Masterclass series Matter Mobility www.legal-rm.com Team IG | Hello. Goodbye… Goodbye. Hello T e a m
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Carol Volle Director of Information Governance Taft Stettinius & Hollister LLP Team IG | Hello. Goodbye… Goodbye. Hello Antony Wells Sales Director LegalRM
www.legal-rm.com

Matter Mobility :

Standards & Processes

Associated with Transferring Matter Information Between Firms Due to a Client Changing Their Legal Representation

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Laterals & Transfers

Two Sides of the Same Coin 4 1. Standards 1. Set 2. Communicate 2. Process 3. Technology 4. People Team IG | Hello. Goodbye… Goodbye. Hello

Lateral & Departing Attorneys Integrate With Current Standards/Policies

1. Understand Your Firm’s Current Practices for Onboarding

Lateral Attorneys Bringing Clients & Departing Attorneys Taking Clients

2. Insert IG Into Those Practices As A Critical Asset

1. Establish Expectations

2. Establish Communications Strategy

3. Establish Process

4. Establish a Dedicated Team

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Lateral Attorneys

Expectations (From an IG Perspective)

Things Lateral Attorneys MUST Understand

1. It’s Not All About Them

2. The Requirements of Their Current Partnership Agreement

3. The Dependencies Impacting Information Availability

1. Clients Must Request the Transfer

2. Their Previous Firm Has a Process

3. Their New Firm Has a Process

4. It Takes Time & Resources

5. It’s Really Not All About Them

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Perspective Candidates Packet Outline

• Pre-Arrival Considerations

• Coordinating Information Transfers

• Types of Information Accepted

• Expectations

• Timelines

• Process for Onboarding/Accessing

• Open Matter Requirements

• Import

• Contacts

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1. Perspective Candidates 2. Pre-Day One 3. Day One 4. Weekly Updates 5. Lateral Close-Out Team IG | Hello. Goodbye… Goodbye. Hello Lateral Attorneys Communications

Lateral Clients

Process Highlights

Docketing

Conflicts IT/DMS

Lateral Support Team Discovery IT/Messaging Previous Firm

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Onboarding lateral information is a collaborative process, but IG should own the management of it (including the relationship with the previous firm).

• Meet with the Lateral & Their Support

• Meet with the Previous Firm

 Establish Means of Transmission (secure FTP/Encrypted drives/etc.)

 Agree Upon Priorities & Timelines

• Stage Information Until Matters Opened

• Align Provided Matters with New Open Matters

• Set Process for Managing Closed Matters/Open Client Information

• Import/Index Information

• Close-Out Lateral

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Lateral Attorneys Technology 9 1. Track Information 2. Stage Information 3. Validate Information 4. Import Information 5. Validate Information 6. Delete Information Team IG | Hello. Goodbye… Goodbye. Hello

Laterals & Transfers

Two Sides of the Same Coin Laterals & Transfers Let’s Flip That Coin

1. Standards 1. Set 2. Communicate

2. Process

3. Technology

4. People

What Content is Eligible for Transfer?

What Level of Review is Required?

Who is Responsible for the Review?

What Information is Removed

Are Copies of Physical Content Required?

How are Transfers Verified/Memorialized?

How Long is Withheld/Copied Information Retained?

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Firm Standards 1.
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Set
Who Needs to Be Notified of a Request?

Departing Attorneys Packet Outline

• Conform to Partnership Agreement

• Return Equipment

• Communicate with Clients

• Manage Information

• File Records

• Destroy Non-records

• Identify Personal Materials

• Receive Personal Materials

• Transfer Client Information

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Attorneys Communications 1. Pre-Departure Notification 2. Pre-Departure Communication 3. Post Departure Review 4. Transfer Processing 5. Post-Departure Retention
Departing

Transferring Clients Process Highlights

Conflicts IT/DMS Docketing

Lateral Support Team Discovery IT/Messaging New Firm

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Transferring lateral information is a collaborative process, but IG should own the management of it (including the relationship with the new firm).

• Identify Eligible Information

• DMS, Shared Drives, Email, Discovery, Dockets, Specialized App Data

• Receive Client Direction & Validate Request Per Firm Criteria

• Meet with the New Firm

 Establish Means of Transmission (secure FTP/Encrypted drives/etc.)

• Notify Internal Parties (GC, Timekeepers, Accounting, etc.)

• Review Data Per Established Criteria

• Transfer & Verify Receipt

• Close-Out

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Track (Transferred & Retained)

Transfer Via Agreed Upon Format

Lateral Attorneys Technology 14 1.
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Information
Data
Copy (Including Folder Structures & Indexes)
Physical
Confirm Receipt
Manage Per Firm Standards

People - DEDICATED Team Lead

Review Analysts – Electronic

Review Analysts - Physical Understanding of Legal Content

Ability to Work Under Pressure

Ability to Manage Multiple Deadlines

High Technical Acumen

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16 www.legal-rm.com Carol Volle Director of Information Governance Taft Stettinius & Hollister LLP cvolle@taftlaw.com Team IG | Hello. Goodbye… Goodbye. Hello Antony Wells Sales Director LegalRM Thank You for Attending & Can We Answer Any Questions?
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Upcoming and previous webinars from ‘Team IG’ and LegalRM legal-rm Team IG | Hello. Goodbye… Goodbye. Hello
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