The 2024 Property Investor Guide.
A message from our Managing Director.
Welcome to Legacy Property Australia!
Thank you for considering us as your partner to manage, protect and maintain your investment property.
As a keen property investor myself, I understand what needs to be done to ensure investments perform at their best. I have built Legacy Property Australia to do just that, delivering outstanding property management services to investors who want more for their portfolio.
On behalf of the Legacy team, I look forward to working together for many prosperous years.
Kind regards,
Gareth Croy Managing Director
CPA, M. Fin Plan, B. Prop, B. Com, Dip FMBM, Cert IV Prop Serv, Cert IV TAE
Let us introduce ourselves...
Legacy Property Australia are different to other property managers, because we are focused on relationships, not just transactions and tasks. We have structured our team to meet the needs of our relationship with you the property owner, and your valuable tenants as well.
Owner Relationship
Tenant Onboarding & Relationships
Property Care & Attention
Strategic advice
Investment performance
Lease renewals
Market your property for lease
Process tenant applications
Execute lease documentation
Conduct routine inspections every 13 weeks
Arrange maintenance with trusted providers
Conclude a lease, and so much more...
We are a best practice agency in every way.
Unparalleled Commitment to Standards
Legacy Property Australia is a ‘best practice agency’ in every regard, with high commitments to training, technology and commitment to high standards and legislative compliance.
As a member of the Real Estate Institute of Queensland, Legacy Property Management is committed to the highest ethical standards and practices.
All team members attend structured and on-going training programs to ensure their knowledge and skills are always at the peak of the industry.
Uncover the Truth with Transparency
At Legacy Property Management, we know what is truly important to you… protection, communication and profit. We will open our files, invite you to examine our track record and let you make a sound business decision based on facts not promises.
Satisfaction Guaranteed
Discover the unparalleled satisfaction of working with us – and if for any reason you're not 100% happy in the first 3 months, we'll give you a full refund of your management fees. We stand out from the rest with clear communication, dependable service, and a commitment to constantly enhancing our offerings through customer feedback. With us, you can trust in the results you deserve.
Keeping You Informed
We understand that communication is the key to our relationship with you. Our commitment to you is to communicate on all aspects of your investment. We keep you regularly updated with progress and activity relating to your property and tenants.
We also provide you with access to an Online Portal to view all your property details and tenancy information at any time you like..
A 24-hour contact service is available to handle emergencies promptly, providing your Tenants with a 24hour service, 7 days a week.
< Pictured - some of the Legacy Property Australia team! Left to right:
Tabatha Sharpley, Property Manager (Sunshine Coast)
Melissa Hooper, Senior Property Manager (Gold Coast)
Tayla Surveson, Director - Property Management
Wendy Rogers, Senior Property Manager (Brisbane)
Attention To Detail.
Safeguarding Your Investment
Your valuable investment property is protected every step of the way by professional property management personnel using a tried and tested system that we are constantly reviewing and upgrading.
Every step has been refined over years of success in property management starting with marketing, tenant selection, inspections, dispute resolution, programmed maintenance, reports to investors and finally, appropriate disbursement of tenant’s bonds.
Making Your Property Stand Out
Finding the best tenants for your valuable investment property is supervised by our specialist leasing team.
We expose your property to the widest possible number of prospective tenants through every available source:
• Detailed rental list including photography of your property
• Internet advertising on the top websites
• Property signage
• Extensive database of prospective tenants
• Email rental listings to prospective tenants
The Right Tenant For Your Investment
Our priority is to find the best tenant for your property in the quickest possible time. Our detailed screening process is designed to ensure that your tenants will meet the responsibilities of the agreement.
Tenant selection is in accordance with laws covering discrimination, residential tenancies and privacy. You will be included in the process so that you can be confident with the selection process.
Documentation
We understand the importance of covering all aspects of the tenants obligations at the start of the tenancy agreement, which is why we take the time to explain each element thoroughly. By going through our detailed Tenancy Guide when signing the agreement, we make sure the tenants have a clear understanding of our expectations.
We take care of all of the documentation to ensure everything is in place for a trouble-free tenancy.
The Condition Of Your Property Matters.
Condition Reports
Prior to your tenants moving in, your Property Manager will complete an inspection to review the condition of your property and complete a detailed report.
Photos of the property are available for both the start and end of the tenancy. At the end of the tenancy these documents help to ensure your property is in the same condition as at the start.
We understand that fair wear and tear needs to be considered - which is why we run routine inspections every 13 weeks.
Inspections
We use systems and technology to resolve any maintenance and repairs quickly and easily for you and your tenant. We value your property and we make it our business to review the condition at a routine inspection, firstly to bring to your attention any immediate maintenance needs and to inform you of any preventative maintenance, and secondly so that you can forecast and budget for any upgrading work suggested in the report.
Money Matters.
Maximising Income
Neglect of minor repairs can often lead to major expenditure and the loss of a good tenant. Our attention to maintenance will ensure all problems are resolved quickly, by qualified tradespeople and at a reasonable price with a limit determined by you.
Savings & Reliability
We have a pool of highly skilled and fully licensed, reliable tradespeople who get the job done at a competitive price.
Maximising Your Investment
Our goal is to increase your income and ensure your investment is working for you! We ensure you enjoy the highest achievable rent by regular market assessments that take into account current market rents of similar properties, the area’s vacancy rate, the condition of the property, quality of tenant and length of tenancy.
Payments On Time, Every Time
For owners, we understand the longer the rent we collect on your behalf stays in our Trust Account, the more mortgage interest you will pay. So we offer the option of paying you the funds that have cleared into our trust account either immediately, weekly, fortnightly, bi-monthly, or monthly - you choose.
For tenants, we provide easy electronic rental payment options. We ensure tenants payments align with their pay cycle, and recommend they pay in advance to avoid falling behind if there are changes to their circumstances.
However, should tenants fall into arrears, we know about it immediately as part of our daily arrears management routine. We have a system to jump into action to support the tenants and continue with their payment cycle. We’ll keep you informed along the way.
Our Fees & Charges.
No Hidden Surprises
Our fees for the management and letting of residential properties reflect the quality and level of service we offer. We guarantee that we will never cut corners. We charge a fair and reasonable price for a thorough and professional property management service.
Our Fees & Charges
At Legacy, we understand that each client has unique needs. That’s why we offer two flexible fee options and a flat fee program to choose from. Check out the fees in the table to see which one is right for you.
Property Management Done Properly.
Our property management business was created by investors, as the goto for other property owners & investors! We provide high quality property management services and up to the minute market knowledge, all backed by our passion and our experience of doing this for more than a decade.
We believe in providing such a great service to our property owners that it gives them the freedom to do the things they love, instead of spending their spare time worrying about their investment.
We would love to show you how serious we are about high-quality, efficient property management, building your portfolio, and so much more.
So if you’re ready to experience the Legacy difference, contact us today.
