2014 RIBO Continuing Education Summary

SUMMARY

CONTINUINGEDUCATION

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Continuing Education Program Requirements Principal Brokers and Deputy Principal Brokers: 10 hours of continuing education credits every year between October 1st and September 30th. A minimum of 5 hours must be in the Management category. The remaining hours may be in the Management or Technical category. There is a carryover of a maximum of 10 hours (or one term’s requirements) allowed for the next term.

All other licensed individuals: 8 hours of continuing education credits every year between October 1st and September 30th in any category. There is a carryover of a maximum of 8 hours (or one term’s requirements) allowed for the next term.

Newly licensed individuals: The continuing education program of 8 hours every year between October 1st and September 30th will begin the first October following registration. Individuals are exempted for the remainder of the licence year that they were registered.

E.g. Broker A was registered on November 1, 2011 and Broker B was registered on April 30, 2012. Both Broker A and Broker B will not be required to have accumulated any continuing education credits by September 30, 2012, but must begin taking the continuing education seminars/courses on October 1, 2012.

Procedures & Guidelines for Accreditation of Seminars/Courses Examinations are not a requirement of the Continuing Education Program.

All seminars/courses and home-study programs must be at least one (1) hour or more in length to be eligible for accreditation and must fall within the definitions of Management, Technical and/or Personal Skills categories.

In-house seminars/training/workshops given by qualified instructors, leaders or lecturers and meeting the continuing education guidelines can be submitted for accreditation by completing the Accreditation Agreement for In-house Seminars. All home-study programs including audio, video and computer based training programs must have a workbook component assessed by the provider prior to receiving a completion certificate. Annual Meetings and Affiliate Meetings in general do not qualify for accreditation unless there is an educational component.

For any seminars/courses meeting the standards set for the Continuing Education Program but not listed as RIBO accredited, please submit the seminar/course content and course provider information and we would be pleased to review the material on an individual basis. Individuals who participate/volunteer on industry boards, councils or committees may also apply for accreditation towards the Continuing Education Program by completing the Accreditation Application for Participating on Industry Boards.

Please note: A certificate will not be issued by the seminar/course provider unless the individual attended the entire course/seminar.

Category Definitions Management Subjects related to the RIB Act and Regulations, human resources, general management, accounting, computerization, and generally topics relevant to the operation of an insurance brokerage.

Maximum allowable credits per seminar/course: 20 hours 2

Technical Subjects directed towards imparting of general insurance product knowledge and/or technical insurance expertise including risk management and loss prevention.

Maximum allowable credits per seminar/course: 16 hours Personal Skills (Not eligible for Principal Brokers or Deputy Principal Brokers) Subjects related to skills required to function efficiently in an insurance brokerage office, as a customer service representative or as a producer. Subjects would include, but not limited to, sales and marketing skills, and communication and writing skills.

Maximum allowable credits per seminar/course: 16 hours

Monitoring Do not send the continuing education certificates to RIBO. Each individual is responsible for their continuing education hours and certificates as the continuing education program is self-regulatory. It is recommended that each individual maintain a continuing education folder to place the certificates received from seminar providers. There will be a question on the annual renewal form to declare compliance with the Continuing Education Program. For spot check purposes, continuing education certificates should be kept for 5 years to indicate compliance with the Continuing Education Program.

The Principal Broker will be responsible for ensuring that licensed individuals comply with RIBO requirements.

Non-compliance Penalties for non-compliance will be imposed by the Qualification and Registration Committee.

Principal Brokers: Will result in the registration of the Principal Broker being referred to the Qualification and Registration Committee to propose to review and revoke the Principal Broker status.

This may also result in the brokerage firm being subject to review by the Qualification and Registration Committee for non-compliance of the Principal Broker requirement.

Deputy Principal Brokers and all other licensed individuals: Will result in the suspension of the license until full compliance has been met.

Please note: Falsification on the annual renewal form constitutes an act of misconduct which may result in disciplinary proceedings.

Course Submissions Each continuing education course/seminar/workshop that is submitted for accreditation is reviewed in accordance with the Broker Skills Reports which outlines the skills set necessary to carry out the duties and responsibilities of a broker. If you are not satisfied with the quality of a program, we welcome your feedback and will address your concerns with the course provider, protecting anonymity.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Remin ers Renewal time is quickly approaching…

• The deadline for completion of the continuing education requirements is September 30, 2014 and there are no extensions for individuals to comply. Noncompliance of the continuing education requirements will result in the suspension of the license and suspended individuals may not conduct any business with If you have not completed your continuing education requirements when completing your renewal form, please indicate accordingly and attach a brief explanation. By answering that you have completed the requirements when in

members of the public until the license is reinstated.

• If you are “Inactive” or on leave of absences (maternity, sabbatical), you are still required to comply with the continuing education requirements to maintain registration eligibility.

fact you haven’t, you have knowingly falsified your renewal application. This is an act of misconduct and your file will be referred to the Complaints & Discipline or Qualification & Registration Committee for review and disciplinary action.

It is each individual’s responsibility to keep track of their own continuing education hours for 5 years, even if the brokerage firm/employer keeps a record of it. Make sure a copy is kept for your personal files in event of a spot check or changing of employers.

Individuals who cannot confirm compliance with the

continuing education requirements following a spot check will result in having their licenses suspended.

These individuals will not be able to conduct any business with members of the public until they are in full compliance and had their licenses reinstated

by RIBO.

The RIBO website (www.ribo.com) also has an alphabetical listing of the same accredited course providers and will include the dates of any known upcoming courses/seminars for the providers.

Principal Brokers and Deputy Principal Brokers can only apply Management and Technical hours to their annual continuing education requirements and may not apply Personal Skills hours/credits. Principal Brokers who apply Personal Skills hours may experience a shortfall which will result in the firm being subject to review by the Qualification & Registration Committee for non-compliance of the Principal Broker requirements. Deputy Principal Brokers who are in non-compliance will result in the suspension of the license until full compliance has been met.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

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Industry Designation Courses Courses taken towards any of the following designations: CAIB, CCIB, CPIB, CIP, FCIP, CRM, RPLU, CAIP and ACSB are eligible for continuing education credits. The course or examination results for each course taken will be sufficient as your certificate of attendance. Individuals enrolled in a correspondence course will only receive continuing education Insurance Broker Association courses: CAIB 1 ~ 5 hours Management, 16 hours Technical CAIB 2, & 3 ~ 16 hours Technical each CAIB 4 ~ 20 hours Management CCIB ~ 16 hours Technical CPIB ~ 20 hours for Management subjects ~ 16 hours for Technical subjects

credits if the course provider receives mid-semester assignments and/or a final examination is written.

The maximum accredited hours allowed for each course are:

Insurance Institute courses: CIP ~ 16 hours Technical except C16 and C132 - 20 hours Management FCIP ~ 16 hours for Technical subjects, 20 hours for Management subjects Canadian Risk Management courses: CRM ~ 16 hours Technical Professional Liability Underwriting Society courses: RPLU ~ 16 hours Technical

Aviation Insurance Association courses: ~ 16 hours Technical CAIP except “AAI-83 – Agency Operations & Sales Management” 20 hours Management Surety Association of Canada courses: ~ 20 hours for ACSB Management subjects, 16 hours for Technical subjects, 16 hours Personal Skills for SCS 0913 and SCS 1348

Accredited Seminars/Courses

Important Information

Seminars may be arranged in-house or individually. Please contact the organization providing the seminar/course directly for further information, dates and registration. A contact person, telephone number and address is listed for each organization offering accredited seminars/courses.

Repeat seminars in a topic will not be credited towards an individual’s continuing education requirements for a three (3) year period unless there has been significant changes to the program content.

Individuals teaching an accredited seminar/course are allowed a one-time credit for that seminar/course. Certificates to the instructor are to be issued by the course provider.

Eg. If an individual attends a “Directors & Officers Liability Insurance” seminar twice within a three (3) year period, only one of the certificates can be applied towards the continuing education requirements.

Category 1: Management Subjects Advocate Learning Initiative / Advocate Insurance Group

Acend Corporate Centre

4275 King Street East, Suite 301 Kitchener, ON N2P 2E9 (519) 650-5565 www.advocateinsurancegroup.ca Charlene Heaman • cheaman@advocateinsurancegroup.ca

80 Bloor Street West, Suite 501 Toronto, ON M5S 2V1 (416) 929-1599 www.acend.com Pamela Cuthbert • pamela.cuthbert@acend.com

Course

Format

Course Credit

Various general computer courses available.

Advantage Training Solutions 7 Talavera Crescent London, ON N5V 1K7 (519) 457-3438 www.advantagelifebalance.com Nancy Attrill • londonabt@gmail.com

Course

Format

Credit 14 hrs 2.5 hrs 5.5 hrs 14 hrs 14 hrs

AIM 4818 Dovehouse Drive Mississauga, ON L5M 7K7 (905) 607-4949 www.aimcanadaonline.com Shannon Zammit • szammit@aimcanadaonline.com

Credit

Dynamic Presentations for Managers 3 hrs Management of Change 3 hrs Productivity for Insurance Professionals Internet/Seminar 1 hr mgmt & 7 hrs psk Productivity for Managers Internet/Seminar 7 hrs mgmt & 1 hr psk Social Media, Effective Management Internet/Seminar 1 hr

4

Format

Art of Leadership Bill 168: Workplace Violence and Workplace Harassment Mediating Disputes Quantum Leap Quantum Leadership II

Course

Format

Credit

Various Power Broker and general computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Category 1: Management Subjects Behaviour and Absenteeism

Applied Systems Canada 201 Watline Avenue Mississauga, ON L4Z 1P3 1-800-387-2028 www.appliedsystems.com Paolina Testa • ptesta@appliedsystems.com

Course

Format

Effective Conflict Management Skills that Improve Interpersonal Relations and Team Productivity

Credit

Various introductory Agency Manager courses and web-based training available.

Ariade 517 Yale Road Port Moody, BC V3H 3K6 (604) 437-5948 www.ariade.org Glen MacRae • gmacrae@ariade.org

Course

Format

Credit

Building Online Communities Internet Business Strategy Diploma: - Developing Effective Strategy for the Insurance Firm Internet - Internet Based Insurance Operations Internet - Module II: Technologies Driving eBusiness in the Insurance Sector Internet - The Beginning of Business Strategy Internet Canadian Internet Law and the Delivery of Insurance Services Internet Designing Effective e-Business Processes Internet e-Insurance: A Primer Internet Insurance Professional’s Guide to e-Business: - Insurance as eBusiness - A Primer Internet - Module I: Insurance Professionals - Competing in the Internet Economy (Introduction) Internet - Module II: The Technologies Driving e-Business in the Insurance Sector Internet - Module III: Internet Based Insurance Operations Internet - Module IV: Strategy & Planning for Growing Insurance Businesses Internet - Module V: Implementing eBusiness in the Insurance Firm Internet - Lab: Collaborative Technologies Internet - Lab: Community Building Internet - Lab: Designing Effecitve e-Business Processes Internet - Lab: Effective Web Search Internet - Lab: The Web Site Internet - Lab: The XML & Web Services Internet Strategy for the Internet Age: Threats and Opportunities Internet The Website: The Window On to Your Company Internet

2 hrs 12 hrs 12 hrs 12 hrs 12 hrs

Developing a Customer Service Strategy that Creates and Retains Loyal Customers Developing and Implementing Effective Strategies to Attract, Engage and Retain Employees Effective Coaching and Counseling Skills that Improve Customer Service, Productivity,

/2 day Full day

3 hrs 8 hrs

/2 day Full day

3 hrs 8 hrs 6 hrs

1

1

6 hrs 3 hrs 8 hrs 6 hrs 6 hrs 3 hrs 6 hrs 3 hrs 3 hrs 3 hrs 8 hrs

Ball Lange & Associates Inc. 285 Weber Street North, Unit B1 Waterloo, ON N2J 3H8 (519) 747-2727 www.balltraining.com Joyce Owen • owen@balltraining.com

2 hrs

Course

Format

Credit

3 hrs

Conflict Management and Resolution

1

/2 day Full day

4 hrs 6.5 hrs

3 hrs

Dealing With Change: How to Effectively Lead Your Team Through Change Effective Performance Evaluation Harassment in the Workplace Interviewing Skills Personality Styles in theWorkplace: - Using Myer-BriggsType Indicator - MBTI - Understanding Your Co-Workers Successful Leadership for Supervisors Supervisory Training Team Building Train the Trainer Workplace Discrimination and Harassment Complaints: Advisor and Investigator Training

3 hrs 3 hrs 3 hrs 2 hrs 4 hrs 2 hrs 2 hrs 4 hrs 2 hrs

6.5 hrs 6.5 hrs 4 hrs 6.5 hrs 6.5 hrs 6.5 hrs 13 hrs 13 hrs 6.5 hrs 6.5 hrs 13 hrs

2 hrs

BDO Dunwoody (BDO Business Technology Solutions Inc.)

4 hrs

1095 Barton Street Thunder Bay, ON P7B 5N3 (807) 625-4468 / 1-800-465-6868 (Northwestern Ontario area) www.bdocentral.com Carol Daniels • cdaniels@bdo.ca • (807) 625-4468

431/2 Ellerdeck Street Kingston, ON K7L 4H5 (613) 542-2388 Gordon Stewart • stewartg@sympatico.ca

Format

1

/2 day Full day How to Improve Customer Service, Retention, Productivity-And Reduce Stress!

Leading and Managing Organizational Change 1 /2 day Managing Multiple Priorities Full day Solving Performance, Behaviour and Absenteeism Problems Stress Management 1 /2 day Team Building Full day

2 hrs 3 hrs 2 hrs

B&G Stewart Enterprises Inc.

Course

Effective Negotiation Skills Essential Skills for New Team Leaders/ Supervisors/Managers How to Hire Effective, Productive People

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Course Credit 6 hrs

6 hrs

Format

Assessing Performance Bookkeeping Concepts Dismissing an Employee Fraud and Your Business Hiring Human Resource Management Leadership in the Workplace Middle Management Skills

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 5.5 hrs 11 hrs 5.5 hrs 5.5 hrs 5.5 hrs 5.5 hrs 5.5 hrs 5.5 hrs

5

Category 1: Management Subjects Retaining Valued Employees Succeed as a First-Time Manager or Supervisor Team Building Understanding Your Financial Statements Various general computer courses also available.

5.5 hrs 5.5 hrs 5.5 hrs 5.5 hrs

Beacon Communications (Canada) Inc. 425 - 10th Street, Unit 1 Hanover, ON N4N 1P8 (519) 364-9900 www.beaconcommunications.ca Heather Clarke • heather@beaconcommunications.ca

Course

Format

Credit

General computer course available.

Borlak Law Office 305 Renfrew Drive, Suite 201, Markhamwoods Business Centre Markham, ON L3R 9S7 (905) 477-6662 www.borlak.ca Steven Borlak • steve@borlak.ca

Course

Format

Buying and Selling a Brokerage Current Trends in Estate Planning Employees and Producers Legal Planning for Brokers (2010) Mergers and Acquisitions Post-Staebler - Can customer lists be protected from former workers?

Succession Planning for Brokers

Effective Coaching for Supervisors - Shifting from Activities to Results Effective Marketing – Keys to Building the Organization Occupational Health and Safety: Effective Practices for the Safe Organization Organizational Audits – Measuring for Success Organizational Skills Principles of Employment Law Principles of Employment Law Supervisor Tune-up: Fast Tracking the Promotable Employee Supervisory Skills: Managing for the Millennium Top Dog, Under Dog – Discrimination at Work and Play

1 hr 5 hrs

Format

Course

Report & Proposal Writing

Credit

6

Home Study

8 hrs 15 hrs 4 hrs 8 hrs

*

15 hrs

*

15 hrs

*

8 hrs

Credit 2.5 hrs 2 hrs

Format

Credit

Various general computer courses available. c/o Saint Paul University 223 Main Street Ottawa, ON K1S 1C4 (613) 235-5800 www.cicr-icrc.ca Kendel Rust • info@cicr-icrc.ca

Course

Format

TPN 1 - Becoming a Third Party Neutral

Credit 20 hrs

Credit

481 Valade Crescent Ottawa, ON K4A 2W9 (613) 686-5692 www.bushandassociatesconsulting.com A.P. Day / Ian Bush • contact@bushandassociatesconsulting.com *Available in correspondence, e-spondence or seminar format.

Format

* *

Canadian Institute for Conflict Resolution

11 hrs

Benefits Costing Benefits Costing Home Study Culture Change - Getting Performance and Organization Right for the Bottom Line *

8 hrs

Caledon Computing & Learning Centre

2 hrs

Bush and Associates Consulting

Course

*

Format

Course

421 Eglinton Avenue West, Suite 3 Toronto, ON M5N 1A4 (416) 781-0141 www.brunerbiz.com Jody Bruner • jody@brunerbiz.com

Format

15 hrs

How Premium Financing Benefits the Insured & Brokerage Premium Financing Fundaments and Benefits

Bruner Business Communication

Course

*

9-334 Queen Street South, Suite 174 Bolton, ON L7E 2N9 (905) 951-2771 www.caledoncomputing.ca Liz Pato • caledoncomputing@rogers.ca

#834, 105 -150 Crowfoot Cr. N.W. Calgary, AB T3G 3T2 (403) 816-6456 www.brokerbuilder.ca Ben Sillem • bsillem@brokerbuilder.ca

Developing Additional Revenue Streams for Insurance Brokerages: Turning Administrative Burdens Into Profit Centres

15 hrs

CAFO

Broker Builder Corp.

Course

*

95 Wellington Street West, Suite 1706, P.O. Box 17 Toronto, ON M5J 2N7 (416) 868-6777 / 1-800-387-1558 www.cafo.com Bill Chapman • bchapman@cafo.com

Credit 3 hrs 5 hrs 4 hrs 5 hrs 4 hrs

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Canadian Management Centre 150 York Street, 5th Floor Toronto, ON M5H 3S5 (416) 214-5678 / 1-877-262-2519 www.cmctraining.org Kathryn Hodder • (416) 847-6041 • khodder@cmctraining.org

Course

Format

Various business management and leadership development courses.

Credit 4 hrs 6 hrs 15 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit

Category 1: Management Subjects

…continues

Careers In Transition (CIT)

Clear Path Media

716 Gordon Baker Road, Suite 204A North York, ON M2H 3B4 (416) 496-9806 www.whytrain.com Sunni Dowds • ext. 27 • sdowds@careersintransition.com

16 - 620 Ferguson Drive Milton, ON LT 0M7 (905) 599-8310 www.clearpathmedia.ca Kim Slaunwhite • kim.slaunwhite@gmail.com

Course

Format

Credit

Conducting Effective Meetings: Making Meetings Work Negotiating for Results Various general computer courses also available.

Course

6 hrs 6 hrs

35 Sweetbriar Road London, ON N5Y 5E7 (519) 679-0223 www.carolamckenzie.com Carol McKenzie • carolmckenzie@rogers.com

Format

Being Change Agile Communicating Skills for Leadership Results Team Growth and Development: Building Your Team

Credit 6.5 hrs

CLIFE Inc. 1595 Sixteenth Avenue, Suite 301 Richmond Hill, ON L4B 3N9 (905) 731-4646 www.clifece.ca Tap Salmi • tap@clifece.ca

Carol A. McKenzie Consulting and Training Services

Course

Format

Social Media for Business Professionals

Course

Format

Credit

Privacy Practices for the Financial Services

Credit

Coast Underwriters Ltd.

5.5 hrs 6 hrs

181 University Avenue, Suite 1101 Toronto, ON M5H 3M7 (416) 847-3821 www.coast-uw.com Alan Jervis • Jervis@coast-uw.com

6 hrs

CECERTS, INC.

Course

73 Millcreek Crescent Thornhill, ON L4J 6N2 (905) 669-5442 www.cecerts.com Ian Davidson • iand@cecerts.com

3 hrs

Format

Marine Insurance - the Canadian Trade Opportunity

Credit 1 hr mgmt & 2 hrs tech

Course

Format

Credit

Collaborative Designs & Associates Limited

Ethics In Insurance (MEI102) Insurance Brokers Duties and Responsibilities (MIB100) Management of Insurance Intermediaries (MOI100) Planning for Insurance Brokers (MPI200) The Art of Management (MAM101)

Internet

1 hr

Internet

1 hr

Internet Internet Internet

2 hrs 1 hr 1 hr

18 Douglas Avenue Kingston, ON K7K 6B6 1-877-298-4451 www.coldesigns.com Mary Wood • mary@coldesigns.com

Course

10 Milner Business Court, Suite 302 Toronto, ON M1B 3C6 (905) 787-8666 www.compu-skills.com Judi Smith • info@compu-skills.com

C210 - 151 Frobisher Drive Waterloo, ON N2V 2C9 (519) 747-3710 www.centricdynamix.com Val Harrison • vharrison@centricdynamix.com

Format

Communication Dynamix Leadership Dynamix

Credit

Compu-Skills Computer College

Centric Dynamix Inc.

Course

Format

Various general computer courses available.

Credit 15 hrs 15 hrs

Course

Format

Credit

Various general computer courses available.

Computer Technology Institute 2 Robert Speck Parkway, Suite 800 Mississauga, ON L4Z 1H8 (905) 949-9900 www.ctitraining.com Cindy Ryan • cryan@tcet.com

Cite Collegiale, La Centre de developpment professional/Centre for Professional Development 801, prom. de l’Aviation Ottawa, ON K1K 4R3 (613) 742-2493 / 1-800-267-2483 www.lacitecollegiale.com Mylene Chaumont • ext. 3020 • mychaum@lacitec.on.ca

Course

Format

Course

Format

Credit

Various general computer courses available.

Credit

Various workshops and general computer courses offered in both French and English.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

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Category 1: Management Subjects ComputerEase 3357 Walker Road, Unit 5 Windsor, ON N8W 5J7 (519) 972-3533 www.computereasetraining.com Lawrence Graham • info@computereasetraining.com

Course

Format

Credit

Various general computer courses available.

Computer Troubleshooters Oshawa 38 Thickson Road North Whitby, ON L1N 3P9 (905) 493-1284 www.ctoshawa.com Robert Spruce • rspruce@ctoshawa.com

Course

Format

Understand Your Computers Better!

Credit 2.5 hrs

Credit

Various accounting/finance, business management, leadership development and general computer courses available.

1.5 hrs 3.5 hrs 1.5 hrs 2.5 hrs 2 hrs

Internet

1.5 hrs

Credit 2 hrs

Full day /2 day

1

5 hrs 2.5 hrs 2.5 hrs 2.5 hrs

Correia Security Resources 251 Queen Street South, Unit 217 Mississauga, ON L5M 1L7 (647) 888-3537 www.correiasecurity.ca Dean Correia • dean@correiasecurity.ca

4936 Yonge Street, Suite 702 Toronto, ON M2N 6S3 (416) 410-4663 www.cpacan.com Elizabeth Winter • eliz@cpacan.com

Format

Best Practices in Quality Monitoring and Coaching Conflict Resolution and Employment Law Forecasting Foundations of Call Centre Management Intra-day/Reporting People Management Planning Scheduling WorkForce Management Fundamentals

Course Credit 12 hrs 6 hrs 6 hrs 18 hrs 6 hrs 6 hrs 6 hrs 6 hrs 6 hrs

Format

Accident Benefits - Legal Duty To Offer Opinions Basic Effective Supervisory Techniques Business Continuity Planning Overview Business Succession Planning

Internet

Credit 2.5 hrs

CR Group Marketing Inc. 525 Dominion Avenue, P.O. Box 21, Stn Main Midland, ON L4R 4K8 (705) 526-5043 / 1-800-208-2586 www.crgroupseminars.com John Cramer • john@crcinc.ca

Course

Format

Small Claims and Collections

Credit 7.5 hrs

539 Riverbend Drive Kitchener, ON N2K 3S3 (519) 578-9600 / 1-877-579-8880 www.crawfordandcompany.com Catherine McKinnon • Catherine.McKinnon@crawco.ca

505 Queensway East, Suite 201E Mississauga, ON L5A 4B4 (905) 270-4727 www.onlinestudies.net Fred Defrancesco • fdefrancesco@onlinestudies.net

Course

Format

Are You Prepared? Business Continuity & Disaster Planning

Crawford & Company (Canada) Inc.

Continuing Education Online Studies

8

Internet Internet Internet Internet Internet

Format

Asset Protection for the Solopreneur Leading Employees Through Non-Stop Change Leading Employees Through Non-Stop Change Managing Conflict Safe and Sound

Contact Professionals Alliance

Course

2 hrs 2 hrs

30 Leek Crescent, Suite 201 Richmond Hill, ON L4B 4N4 (905) 482-8899 www.continuityinc.ca Joshua Kearley • ext. 1700 • jkearley@continuityinc.ca

Course

226 Government Road Dryden, ON P8N 2P1 (807) 223-3035 www.confederationc.on.ca Gail Murdock • (807) 737-2851 • murdock@confederationc.on.ca

Format

Internet Internet

Continuity Inc.

Confederation College

Course

Conflict of Interest Guidelines for Brokers Customer Service Duties and Obligations of Insurance Brokers: Errors and Omissions Claims Against Insurance Brokers E-Commerce and the Insurance Industry Information Security Best Practices Management Planning in Loss Preparedness Managing the Art of Communication The Insurance Broker/Agent in Small Claims Court

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Credit

1 hr mgmt & 1 hr tech Internet 2 hrs Internet 1.5 hrs Internet 2 hrs

Course

Format

Credit

Insurance Ethics Internet Managing the Annual Performance Review 1 hr

2.5 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Category 1: Management Subjects

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Crestcom International

Delfi Group, The

1538 Stoneybrook Trail Oakville, ON L6M R3 (905) 469-9193 www.crestcom.com Mike Gibson •mgibson@cogeco.ca

11 McKay Street Petawawa, ON K8H 3G7 (613) 623-2328 www.thedelfigroup.com Dave Fisher • fisherd@renc.igs.net

Course

Format

Credit

Bullet Proof Manager III

15 hrs

CTC Computer Training & Consulting P.O. Box 617 Washago, ON L0K 2B0 (705) 689-4950 www.ctccomputertraining.com Janet Stead • jstead@ctccomputertraining.com

Course

Format

Credit

Various general computer courses available.

ctc TrainCanada 595 Bay Street, Suite 302 Toronto, ON M5G 2C2 (416) 214-1090 / 1-800-699-4007 www.traincanada.com Cheyanne Craig • ext. 0103 • cheyannec@traincanada.com Training centres also in Mississauga & Ottawa

Course

Format

Course

Format

Credit

Delfi Strategic Development Program Leadership and Ethics Management and Leadership Managers Do Things Right Managing Communications Milestones Performance Results Centred Leadership So You Want to be a Supervisor Stress Management for the Insurance Broker Successful Team Leadership: Developing People Skills Taking Responsibility in Customer Relations

8 hrs 7.5 hrs 6 hrs 1.5 hrs 7.5 hrs 15 hrs 15 hrs 15 hrs 6 hrs 1.5 hrs 15 hrs 1 hr

Donald Cooper Corporation, The 1 Palace Pier Court, Suite 3406 Toronto, ON M8V 3W9 (416) 252-3703 www.donaldcooper.com Donald Cooper • donald@donaldcooper.com

Credit

Various general computer courses available.

Course

Format

Credit

Accelerate Your Business

CW Learning Network 200 University Avenue, 14th Floor Toronto, ON M5H 3C6 (416) 368-7990 www.cwlearningnetwork.com Rebecca Case • rcase@cwcagroup.com

5.5 hrs

DPA Communications Corp.

Course

Format

Credit

Financial Success Training for Brokers

Internet

12 hrs

439 University Avenue, Suite 1150 Toronto, ON M5G 1Y8 (416) 205-9604 www.dpac.com Jane England • jengland@dpac.com

Course

Davidson Consulting

Format

Credit

Various general computer courses available.

73 Millcreek Crescent Thornhill, ON L4J 6N2 (905) 669-5442 Ian Davidson • iand@cecerts.com

Durham College School of Business, IT & Management

Course

Format

Credit

Insurance Brokers: Duties and Responsibilities

Home Study

4 hrs mgmt & 3.5 hrs tech

2000 Simcoe St. N. Oshawa, ON L1H 7K4 (905) 721-2000 www.durhamcollege.ca/coned Val Gilham • ext. 2828 • val.gilham@durhamcollege.ca

Course

Format

Credit

Various business administration and management courses.

Various computer courses also available online and onsite.

Dawe & Associates 41 Colina Street, P.O. Box 234 Bayfield, ON N0M 1G0 (519) 565-5594 Carol Dawe • caroldawe@tcc.on.ca

Course Errors and Omissions: A Seminar for Front Line Personnel

Format

Effective Training and Communications Plus 312 Selbourne Drive Port Stanley, ON N5L 1B1 (519) 782-4994 www.etcplus.ca Jo Anne Mitchell • etcplus@rogers.com

Credit 3 hrs

Course

Format

Commercially Speaking

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 3 hrs mgmt & 3 hrs psk

9

Category 1: Management Subjects Developing a Plan for Brokerage Growth Effective Commercial Lines Account Renewal mgmt & 1.5 hrs tech Processes Managing Office Communications Understanding and Managing Customer Loyalty in Your Brokerage Renewal Planning for Commercial Lines Accounts Understanding and Managing Working Styles Using a SWOT Analysis as a Diagnostic Tool for Your Brokerage

5.5 hrs 1.5 hrs

Excel Group Development Services Inc. 110 Eglinton Avenue East, Suite 502 Toronto, ON M4P 2Y1 (416) 481-4802 / 1-888-892-6224 www.GrowingCoaches.com Heidi Ragsdale • admin@growingcoaches.com

3 hrs

Course 3 hrs 3 hrs 3 hrs 3 hrs

Various business development seminars.

Credit

CD-ROM 1 /2 day Full day

3 hrs 3 hrs 6.5 hrs

/2 day Full day

2.5 hrs 5.5 hrs

Format

SafeStart 1-Day Site Stakeholder Group Workshop SafeStart 2-Day Evaluation Workshop SafeStart 3-Day Certification Workshop

Course

1400 Barrydowne Road Sudbury, ON P3A 3V8 (705) 524-7391 www.theenterprisecentre.com Stacey Vehkala • stacey.vehkala@cambriancollege.ca

First Canadian Title 2235 Sheridan Garden Drive Oakville, ON L6J 7Y5 (905) 287-1000 / 1-800-307-0370 www.firstcanadiantitle.com Alisha Leeking • aleeking@firstcdn.com

Course

Format

12 Angry Men One Minute Manager Retail in Detail

Credit

First Health Care 7030 Woodbine Avenue, Suite 102 Markham, ON L3R 6G2 (905) 305-9551 www.firsthealthcare.ca Lisa Nudelman • lnudelman@firsthealthcare.ca

Course

Format

Credit 1 hr

20 Toronto Street, Suite 700 Toronto, ON M5C 2B8 1-888-232-2238 www.firstinsurancefunding.ca Sharon Bajwa • sharon.bajwa@firstinsurancefunding.ca

Course

ES Computer Training 131 Bloor Street West, Suite 200/318 Toronto, ON M5S 1R8 1-866-630-6950 www.escomputertraining.com Andrew Leroux • andrew@escomputertraining.com

Credit

Format

Benefits of Premium Financing - For You and Your Clients Economic Update: Demystifying the Credit Crisis Making Financing Easier: Pre-approved Terms Premium Funding 101 Strength Your Business with Better Receivables Management

Various general computer courses available.

10

Credit 3.5 hrs 1 hr 1.5 hrs

FIRST Insurance Funding of Canada, Inc.

Various business management, leadership development and general computer courses available.

Format

Credit 1.5 hrs

The Impact of Eldercare in the Workplace (and the Solutions)

Enterprise Centre, The

Course

Format

Changing Your Game

Credit 4 hrs 12 hrs 20 hrs

Format

Credit

1240 Evelyn Street North Vancouver, BC V7K 1T5 (604) 984-3508 www.faceforward.ca Craig Goodison • cgoodison@shaw.ca

Electrolab Training Systems 335 University Avenue, P.O. Box 320 Belleville, ON K8N 5A5 (613) 962-9577 / 1-800-267-7482 www.safestart.com Ray Prest • rayp@safestart.com Shannon McNamara • ext. 364 •shannon.m@safestart.com

Course

Format

faceforward

Format

1

6 hrs 12 hrs

1140 Kingston Road, #303 Toronto, ON M1N 1N8 (647) 400-4525 www.excell-ent.com Helen Dolhanyk • hdolhanyk@excell-ent.com

Course

Managing Conflict with Confidence & Competence in the Workplace

Credit

Excellence in Enterprise Consulting

2241 Stafford Avenue Port Coquitlam, BC V3C 4X5 (604) 723-7774 www.elaineallison.com Elaine Allison • info@elaineallison.com

Improving Sales & Customer Service: Utilizing the Internet

Course

Format

Communicating for Success RealTime Coaching

Elaine Allison Consulting Group

Course

…continues

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr 1 hr 1 hr 1.5 hrs 1 hr

Category 1: Management Subjects

…continues

Flexible Thinker

Frouin Group

38 Sapphire Crescent Brampton, ON L6Z 4M4 (905) 846-5455 www.flexiblethinker.com Michael Rosenberg • info@flexiblethinker.com

150 Isabella Street, Suite 1200 Ottawa, ON K1S 1V7 (613) 230-1022 www.frouin.com Roger Linton • ext. 223 • rlinton@frouin.com

Course

Format

Flexible Thinker

Credit 1 hr

Course

Format

Credit

Various business management and leadership development courses.

Foley Restoration Gaski Performance Group

17250 Hwy # 27, Suite 101 Schomberg, ON L0G 1T0 (905) 939-8588 www.foleyrestoration.com Adam Tzarik • adam.tzarik@foleyrestoration.com

Course

Format

Disaster Planning

Credit 1 hr

Fox College of Business 780 Burnhamthorpe Road West, Unit 1A Mississauga, ON L5C 3X3 (905) 897-2596 www.flexiblethinker.com Bryan Law • blaw@foxcollege.ca

Course

Format

Managing Effectiveness (Module I) Managing Effectiveness (Module II)

Credit

Credit 7 hrs 7 hrs mgmt & 14 hrs psk 7 hrs 7 hrs

170 St. Bees Close London, ON N6G 4B9 (519) 642-3455 George Lightfoot • glightfoot@entrepreneursupportservices.ca

Course

60 Struck Court Cambridge, ON N1S 5B6 (519) 740-2580 / 1-866-742-2487 www.franklincovey.ca Marilyn Jonsen • Marilyn.Jonsen@FranklinCovey.ca

Course

Format

Credit

Leadership: Great Leaders, Great Teams, Great Results The 7 Habits for Managers

3 days 2 days

16.5 hrs 11 hrs

French Group, The 497 Broadway Avenue Toronto, ON M4G 2R7 (416) 510-2650 www.thefrenchgroup.ca Brenda French • brenda@thefrenchgroup.ca

The Intentional Leader Series: - Branding & Marketing - Coaching For Results - Customer Loyalty - Goal Directed Teams - Leading Change - Managing Growth - Measuring & Managing - Next Generation Leaders - Performance & Compensation Management - Recruiting the Best Talent - Self Managing Teams - Vision, Strategy & Alignment

Format

Coaching for Success Motivational Speaker and Facilitator Program

George A. Lightfoot Entrepreneur Support Services 3 hrs 3 hrs

Format

Course

Problem Solving, Planning and Creativity Supervisory Leadership Skills

Franklin Covey Canada, Ltd.

Course

7181 Woodbine Avenue, Suite 103 Markham, ON L3R 1A3 (416) 577-6465 www.gaski.com Joe Gaskovski • jlg@gaski.com

Format

25+ Tips Differentiating Successful Insurance Broker Managers Customer Relationship Building Delegation Effective Practical Management Financial Management Skills Goal Achievement Planning Human Resources Managing Industry Change Managing Sales Performance Managing Workplace Change & Growth Practical Entrepreneurial Skills Strategic Market Plan

Credit 8 hrs 8 hrs 4 hrs 16 hrs 16 hrs 4 hrs 4 hrs 8 hrs 8 hrs 8 hrs 20 hrs 4 hrs

Georgian College 1 Georgian Drive Barrie, ON L4M 3X9 (705) 722-5149 / 1-888-285-5543 www.georgianc.on.ca Linda Trott • ltrott@georgianc.on.ca

Credit 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs 7 hrs

Course

Format

Credit

Various accounting/finance, business management, leadership development and general computer courses available.

Gernon & Gernon 25 Library Lane Unionville, ON L3R 5C4 (905) 470-9994 www.gernon.ca Bob Gernon • bob@bobgernon.ca

Course

Format

Build a Business Plan for 2013: Success By Design Change Management Skills

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 3 hrs 3 hrs

11

Category 1: Management Subjects Creating & Implementing Your Business Plan: Success By Design Creating & Implementing Your Marketing Plan: Marketing to Win Leadership Skills Motivation Skills & Who Motivates the Motivator?

Team Building Skills: Unleashing the power of Your Team

Growth Associates 3 hrs

3 hrs 3 hrs

633 Deer Run Drive Waterloo, ON N2K 3H5 (519) 573-5981 Glenn Planert • goldrun@rogers.com

Course

Format

Credit

Ethics and the Insurance Professional

/2 day Full day

3 hrs 6 hrs 6 hrs

Interviewing to “Win”

184 King Street St. Catharines, ON L2R 3J7 (905) 688-2226 www.Growth-Assocates.ca Verne Milot • verne@growth-associates.com

3 hrs 3 hrs

Goldrun Consulting Services Inc.

1

Course

Format

Credit

Course

20 hrs

Leading with Confidence

Gowling Lafleur Henderson LLP

Format

Advanced Workers’ Compensation Claims Management (Ontario) Corporate Social Responsibility (Ontario) Federal Due Diligence (Ontario) Introduction to Absenteeism & Disability Management Introduction to OHS Due Diligence for Managers and Supervisors (Ontario) Introduction to the Essentials of OHSAS 18001 Introduction to Workers’ Compensation Claims Management (Ontario) JHSC Certified Member Part One (Basic) Training JHSC Part Two Certification for Office Workplace Hazards JHSC Refresher Ontario OHS Health & Safety Due Diligence For Managers and Supervisors What To Do When the OHS Inspector Arrives (Ontario) Workplace Accident Investigation Workplace Violence and Harassment

2 hrs 2 hrs 2.5 hrs 2 hrs

20 hrs

29 Huston Street Millbrook, ON L0A 1G0 (705) 932-2160 www.hitchlock.ca Maggie Hitchlock • maggie@hitchlock.ca Brian Hitchlock • brian@hitchlock.ca

Course

Format

Credit

Various general computer courses available.

Humber College Student Connections

2.5 hrs

3199 Lakeshore Blvd. West Etobicoke, ON M8V 1K8 (416) 252-0399 www.scph.ca Melissa Gullo • Melissa.Gullo@humber.ca

6 hrs 6 hrs 6 hrs 12 hrs

Course 6 hrs 2.5 hrs

Credit

Hitchlock Training & Technology (HT&T)

Credit 6 hrs 2.5 hrs 6 hrs

Format

Format

E-Newsletters

Credit 2.5 hrs

IBT Canada

12 hrs

78 Donegani, Suite 210 Pointe-Claire, QC H9R 2V4 (514) 426-2325 www.ibtcda.ca Cathy Strain • cathy.strain@ibtcda.ca

2.5 hrs 6 hrs 2.5 hrs

Course

Format

Executive PEP

12

3 hrs 2 hrs 2 hrs

High Performance Human Resources

100 King Street West, Suite 1600, 1 First Canadian Place Toronto, ON M5X 1G5 (416) 862-3580 / 1-866-862-5787 www.gowlings.com Aneta Paczkowska • ext. 83645 • Aneta.Paczkowska@gowlings.com

Course

Credit

1327 Treeland Street Burlington, ON L7R 3T5 (905) 637-5673 / 1-866-878-4134 www.highperformancehr.ca David Hagel • dave@highperformancehr.ca

1240 Evelyn Street North Vancouver, BC V7K 1T5 (604) 984-3508 Craig Goodison • craiggoodison@shaw.ca

Strategic Planning 101

Format

12 Steps to Effective Advertising Creating Systems in Your Organization Effective Leadership in Small Business Fundamentals of Product/Service Marketing for SME’s Key Performance Indicators and Why Every Business Needs Them One-on-One’s with Your Staff Ownership Transition for the SME

Goodison Consulting

Course

…continues

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 13.5 hrs

Category 1: Management Subjects ILS Learning Corporation

Indigo Group, The

1211 Ryan Road Courtenay, BC V9M 3R6 (250) 897-0046 / 1-800-404-2211 www.ilscorp.com Ken MacRae • ken@ilscorp.com Nicole Schalich •nicole@ilscorp.com

1C - 194 River Road East Wasaga Beach, ON L9Z 2L6 (705) 812-2479 www.the-indigo-group.com Rob Riches • riches.indigogroup@gmail.com

Course

Course

Format

A Structured Approach to Terminating Employees Internet Analyzing Our Service ProgramBasic Customer Service Skills: Parts 1 & 2 Internet Developing A Customer Service Program for Your Business: Parts 1-4 Internet Ethics and the Insurance Professional: Parts 1-3 Internet How and Why Women Can and Do Lead Differently Internet How to Build a Motivated Workforce Internet How to Improve your Management Skills: Parts 1 & 2 Internet How to Use Employee Feedback in Development of Service Standards Internet Managing the Errors & Omissions Exposure: - Part 1 - Sources of Errors and Omissions Claims Internet - Part 2 - Claim Prevention and Loss Control Internet Steps to Becoming A Great Boss Internet

Credit 2 hrs

2 hrs

2 hrs 2 hrs 2 hrs

92 Lakeshore Road East, 2nd Floor Mississauga, ON L5G 4S2 (905) 271-2070 www.takecover.ca Andy Schwartze • andy@takecover.ca

Course

Format

Commercial Account Preparation Mediation - Effective Problem Solving Protecting Your Clients In A Hard Market

Credit 3 hrs 3 hrs 3 hrs

IN Search of Excellence 245358 R.R. #1 Proton Station, ON N0C 1L0 (519) 923-9968 www.insearchofexcellence.ca Denise Cornfield-Furlong • denise@insearchofexcellence.ca

Course

Format

The Leadership Challenge Workshop

Credit 13.5 hrs

IN Training Solutions Inc. 92 Caplan Avenue, Suite 128 Barrie, ON L4N 0Z7 (705) 791-5267 / 1-866-245-4266 www.intrainingsolutions.com Melissa King • melissa@intrainingsolutions.com

Format

New Officer Manager or Supervisor Records Administration Various general computer courses also available.

20 hrs 20 hrs 20 hrs 20 hrs

P.O. Box 118 Carleton Place, ON K7C 3P3 1-866-482-2201 www.infotrendscanada.com Nicole Schalich • nicole@infotrendscanada.com James Cousineau • james@infotrendscanada.com

2 hrs/part

2 hrs/part

Credit

Infotrends Canada

2 hrs/part

2 hrs 1 hr

Format

Executive Leadership Developmental Process Leadership Developmental Process Management Developmental Process Supervision Developmental Process

2 hrs/part

IMS Insurance Marketing Services Ltd.

Course

…continues

Course Basic Customer Service Skills: Parts 1&2 Creating a Formal Customer Service Policy: Parts 1-4 Effective Leadership: Parts 1 & 2 Errors & Omissions Exposure: Parts 1&2 Estate Planning (CE12) Financial and Retirement Planning & Investing (CE04) How to Get and Keep the Best Employees Insurance & Estate Planning (CE08) Insurance Managers: Successful Trends for Managing (CE42) Leadership & Communications in the 21st Century (CE01) Managing in the Knowledge Workplace (CE03) Meeting Customers Expectations Motivating and Leading Employees Personal Finance for Agents (CE15) Retirement & Financial Planning & Investing (CE13) Successful Leadership Styles for the Financial Services (CE47) Terminating Employees - A Structured Approach The Financial Planning Process (CE14) The Public and Private Pension Systems (CE09) Training the Trainer (CE16) Writing Well for the Financial Services (CE02) Your Retirement Objectives & Goals (CE46)

Format

Credit

Internet

2 hrs/part

Internet Internet

2 hrs/part 2 hrs/part

Internet Internet

2 hrs/part 5 hrs

Internet

3 hrs

Internet Internet

2 hrs 1.5 hrs

Internet

3 hrs

Internet

12 hrs

Internet Internet Internet Internet

7 hrs 2 hrs 1 hr 3 hrs

Internet

7 hrs

Internet

6 hrs

Internet Internet

2 hrs 3 hrs

Internet Internet

7 hrs 7 hrs

Internet

12 hrs

Internet

3.5 hrs

Insurance Brokers Association of Ontario (IBAO) 1 Eglinton Avenue East, Suite 700 Toronto, ON M4P 3A1 (416) 488-7422 / 1-800-268-8845 www.ibao.org Tracey Blouin • ext. 118 • tblouin@ibao.on.ca

Credit 6 hrs 6 hrs

Course

Format

Advanced Broker Course – Management Week Customer Service for Insurance Professionals:

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 20 hrs

13

Category 1: Management Subjects - Module 2 – Adding Value to your Brokerage - Module 4 – Industry Issues Seminars are for Members only.

Home Study Home Study

8 hrs 8 hrs

Insurance Brokers Rescue 300 - 1370 Don Mills Road Don Mills, ON M3B 3N7 (416) 644-8292 Carol Canton • insurancebrokersrescue@sympatico.ca

Course

Format

sigXP Accounting

Hamilton-Niagara: Dawn Elliott • delliott@insuranceinstitute.ca (905) 574-1820 Kawartha/Durham: Heather Tanner • htanner@insuranceinstitute.ca (416) 865-2704 / 1-866-362-8585 • ext. 2222 Ottawa: Ellen Legault • elegault@insuranceinstitute.ca • (613) 722-7870 Southwestern Ontario: Wendy Barbour • wbarbour@insuranceinstitute.ca • (519) 432-3666

Course

Credit

1389 Allangrove Drive Burlington, ON L7M 1J4 (905) 639-1785 Frank Szirt • inspro@cogeco.net

Format

6 hrs

B102 - 189, 5212 48 Street Red Deer, AB T4N 7C3 (403) 391-9555 www.insurancelink.ca Larry Mousseau • larry@insurancelink.ca

Credit 4 hrs 4 hrs 4 hrs 4 hrs 4 hrs 4 hrs 4 hrs

Course

Format

Credit

Communicating with Employees Enhancing Customer Relations: Keep Them Coming Back Exceptional Service: Setting the Bar Higher Working Through Customer Problems: Embracing Their Concerns

Internet

1 hr

Internet

1 hr

Internet

1 hr

Internet

1 hr

18 King St., East, 6th Floor Toronto, ON M5C 1C4 (416) 362-8586 www.insuranceinstitute.ca Karen Bergin • (416) 505-3617 • kbergin@insuranceinstitute.ca

Format

Credit

Insurancelink.ca

Insurance Institute of Canada (IIC)

Course

Format

Strategic Planning for Brokers

26 - 750 Badke Road Kelowna, BC V1X 6G9 (250) 860-4594 www.insuranceelements.ca Brian Bonsma • brian@insuranceelements.ca

Insurance Elements Coaching Program: - Accounts Receivables - Benchmarking (Module 1) - Customer Service - Management of Systems and Workflows - Marketing Strategies - Sales Management - Succession Planning

Credit

Insurance Project Consultants

Course

Insurance Elements Coaching

Course

Format

Various seminars offered.

3 hrs 5.5 hrs 3 hrs 4 hrs 3 hrs

sigXP Management Reporting sigXP Management Training: Part II sigXP Marketing

…continues

Inter-Gen Consulting Group, The 4900 Cartier Street, Suite 206 Vancouver, BC V6M 4H2 (778) 865-2316 www.inter-gen.com Gary Millar • info@inter-gen.com

Credit

Building More Effective Relationships in the Workplace 6.5 hrs Essential Management Skills 20 hrs Skills Shop Online: - Applying Leadership Basics Internet 0.5 hrs* - Building Strong Customer Relationships Internet 0.5 hrs* - Conflict Intervention Internet 0.5 hrs* - Creating a Strong Leadership Team Internet 0.5 hrs* - Developing a Strategic Plan Internet 0.5 hrs* - Managing Projects Internet 0.5 hrs* - Motivating Employees Internet 0.5 hrs* - Solving Problems as a Team Internet 0.5 hrs* * Must complete a minimum of 2 courses to receive credit.

Course

Format

Credit

Recruiting, Managing and Motivating the Different Generations

Internet

4 hrs

International Foundation of Employee Benefit Plans 18700 West Bluemound Road, Post Office Box 69 Brookfield, Wisconsin 53008-0069 (262) 786-6700 / 1-888-334-3327 www.ifebp.org / www.iscebs.org Monica Petts • MonicaP@ifebp.org

Course

Format

Certificate in Canadian Benefit Plans Certified Employee Benefit Specialist Designation (CEBS) courses

Credit 13.5 hrs 4 hrs/ course

Insurance Institute of Ontario (IIO) 18 King St. East, 16th Floor Toronto, On M5C 1C4 (416) 362-8586 www.insuranceinstitute.ca Nancy Rivera • ext. 2244 • nrivera@insuranceinstitute.ca Cambrian Shield: Peter Hood • phood@insuranceinstitute.ca • (519) 505-2305 Conestoga: Heather Graham • hgraham@insuranceinstitute.ca • (519) 579-0184

14

Itplanit Services Corp.

180 Metcalfe Street, Suite 503 Ottawa, ON K2P 1P5 (613) 842-9772 George Lobo • george@itplanit.com Shelley Cohen • shelley@itplanit.com

Course

Format

Leading a Customer Focused Team

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 13 hrs

Category 1: Management Subjects Principles of Leadership (LDMT107) The First Time Supervisor The Professional Supervisor Various general computer courses also available.

13 hrs 13 hrs 20 hrs

Format

Training Professionals to Train Writing Effective Procedures

Course

Credit 7 hrs 7 hrs 7 hrs

Key Concepts of Business Management

3 hrs

P.O. Box 81 Dunnville, ON N1A 2X1 (289) 213-6230 www.janecollinspublications.com Jane Collins • janecp@sympatico.ca

Introduction to Bookkeeping Basics for First-Time Business Owners Willing Change - Productivity for Managers: - Part 1: Purposeful Goals - Part 2: Planning - Part 3: Action - Self-Employment Success - Train You Mind for Decison Making: - Module 1 - Module 2 - Module 3

Format

Credit 116 Old Ancaster Road Dundas, ON L9H 3R2 (905) 628-6793 Ian Donnelly • keyconcepts@sympatico.ca

Jane Collins Publications

Course

6 hrs

Managing to Improve Performance Selecting the Best Tuning Up Your Human Resources Practices

5236 Cherryhill Crescent Burlington, ON L7L 4C4 (905) 333-1727 Jim Bonnay • jamesbonnay@cogeco.ca

Format

Credit

273 Belsize Drive Toronto, ON M4S 1M5 (416) 560-9419 Katie Walmsley • katieawalmsley@yahoo.ca

15 hrs 14 hrs

Minimizing and Managing Errors and Omissions

Format

KA Walmsley & Associates Consulting Services

Credit

James E. Bonnay Insurance Consultant

Course

1929 Connecticut Avenue Ottawa, ON K1H 6Y3 (613) 731-7158 Judy Huard • jd.huard@sympatico.ca

Building Relationships by Understanding Personality Types Inside Your Organization and with Customers

30 East Beaver Creek Road, Suite 209 Richmond Hill, ON L4B 1J2 (905) 764-3710 www.iwcc-com.com Deborah Duncan • ext. 24 • dduncan@iwcc-com.com

Course

Judy Huard HR & Training Consultant

Course

IWCC Training In Communications

…continues

Course

Format

Credit

Home Study

12 hrs

Home Study Home Study Home Study Home Study

10 hrs 10 hrs 10 hrs 12 hrs

Home Study Home Study Home Study

2 hrs 2 hrs 2 hrs

Format

Cash Flow Developing a Financial Forecast Growing Your Business Through Financial Analysis Key Concepts of: - Business Planning - Business Strategy - Customer/Client Service - Meeting Management

Credit 3 hrs 3 hrs 3 hrs

4 sessions 2 days 1 day 5 days 1 /2 day Full day

- Motivation - Team Playing Reading Financial Statements Successful Business Planning

8 hrs 12 hrs 15 hrs 6 hrs 15 hrs 3 hrs 6 hrs 3 hrs 3 hrs 3 hrs 3 hrs

La Cite collegiale 801, prom. de l’Aviation Ottawa, ON K1K 4R3 (613) 742-2483 www.lacitecollegiale.com Mylene Chaumont • 3020 • mychaum@lacitec.on.ca

Jill Birch & Associates 134 Morningside Avenue Toronto, ON M6S 1E2 (416) 459-8955 Jill Birch • birchjb@rogers.com

Course

Format

Leverage Your Leadership

Credit 3 hrs

Course

J.J.I. Risk Management & Insurance Solutions Ltd.

Brokers E and O

Format

Credit

Lemmex Group

579 Pearson Street Newmarket, ON L3Y 1G2 (905) 895-7475 / 1-855-895-7475 www.jjiriskmanagementninsurancesolutions.ca Cris Daniels • jji@bellnet.ca

Course

Format

Various workshops and general computer courses offered in both French and English.

127 - 5929L Jeanne D’Arc Blvd.

Orleans, ON K1C 7K2 (613) 727-7074 www.lemmex.com Veronica Lemmex • vlemmex@lemmex.com

Credit 3 hrs

Course

Format

Credit

Tactics & Techniques of Negotiation

2 days 3 days

7.5 hrs 10 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

15

Category 1: Management Subjects

…continues

LePhair Associates Ltd.

MAJIX Consulting (2011) Inc.

522 Oakwood Drive Pickering, ON L1W 2M7 (905) 509-2717 Lorie Guthrie Phair • loriephair@rogers.com

40 Newport Drive Sherwood, AB T8A 5V8 (780) 570-3257 www.majix.ca Heather Cournoyer • heather@majix.ca

Course

Format

One Day Business Retreat Question Behind the Question - Effective Accountability for Changing Times

Credit 6 hrs 6 hrs

Course

Format

Credit

Leadership for the Insurance Professional

Internet

4 hrs

Mandorla Corporation

Life Concepts

5 Lanbrooke Avenue Toronto, ON M2R 2C5 (416) 222-7749 www.mandorla.ca Marian Slaman • marian@mandorla.ca

40 Springbrook Crescent Belleville, ON K8P 5B8 (613) 962-5447 www.lifeconcepts.biz Murray Comber • lifeconcepts@sympatico.ca

Course

Format

Power Management Using the MBTI

Course Credit 7 hrs

Life Interrupted Incorporated 2008 - 2285 Lakeshore Blvd. West Toronto, ON M8Y 3X9 (647) 868-8827 www.lifeinterrupted.ca Laurie Martin • laurie@lifeinterrupted.ca

Course

Format

Death Notification - Professional and Compassionate

Wallbridge–Loyalist Road, P.O. Box 4200 Room 3H1N, Kente Building Belleville, ON K8N 5B9 (613) 969-1913 / 1-877-887-8223 www.loyalistfocus.com Linda Serres • ext. 2309 • lserres@loyalistc.on.ca

Credit

MacDonald & Associates Human Assets Development Inc.

Course

Format

460 Richmond Street West, Suite 400 Toronto, ON M5V 1Y1 (416) 922-8698 / 1-800-527-6276 www.management-performance-centre.org Marcin Zalewski • mz@management-performance-centre.org

Strategic Leadership and Management Teambuilding and Coaching for Managers

3 hrs 3 hrs 3 hrs

10 Lincoln Drive Regina, SK S4S 2V6 (306) 586-2553 Judy McCuskee • judy@mccuskee.com

Course

Format

Broker Ethics Terrors of Errors The Right Staff with “The Right Stuff”: How to Pick Staff and Get Them to Sell!

Course

3 hrs 3 hrs ⁄2 day Full day 1

Format

Broker Ethics Terrors of Errors The Right Staff with “The Right Stuff”: How 1 to Pick Staff and Get Them to Sell! ⁄2 day Full day

3 hrs 6 hrs

Credit 3 hrs 3 hrs 3 hrs 6 hrs

McDonald Green 215 Holiday Inn Drive Cambridge, ON N3C 3T2 (519) 654-9388 ext. 230 Toni Veiledal • toni@mcdonaldgreen.com

Credit 6 hrs 6 hrs

Course

Format

Assertiveness in the Workplace

16

Credit

10 Lincoln Drive Regina, SK S4S 2V6 (306) 586-2553 Judy McCuskee • judy@mccuskee.com

Credit 7 hrs

Format

Credit

McDonald Consulting Ltd.

Management Performance Centre

Course

Format

Garden Marketing Workshop 101 Garden Marketing Workshop 102 Garden Marketing Workshop 103

187 Fairhaven Hudson, QC J0P 1H0 (450) 458-7230 Peter McCaffrey • peter@macdonald-assoc.com

Success Insights

5 hrs 4 hrs

McCuskee Consulting Ltd.

Various accounting/finance, business management, leadership development and general computer courses available.

Course

5 hrs

10 Lynn Road Toronto, ON M1N 2A3 (416) 694-0044 www.marcuccistudios.net Chris Marcucci • chris@marcuccistudios.net

Credit 3 hrs

Format

Credit

Marcucci Studios - Marketing & Design

Loyalist College Of Applied Arts and Technology

Course

Format

Applying the Frontier Leadership Series to your life Applying the Frontier Leadership Series to your life - Advanced Shifting Judgements to Assessments

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 2.5 hrs

Category 1: Management Subjects Enhancing Communication Giving and Receiving Feedback Leadership Strategies

2.5 hrs 2.5 hrs 18.5 hrs

Merrimac Communications 116 Jeater Street Kincardine, ON N2Z 2X3 (519) 396-3476 www.merrimaccommunications.com Merri Macartney • merri@merrimaccommunications.com

Course

Format

Credit

Develop the Leader in YOU!

⁄2 day Full day

2.5 hrs 5.5 hrs 2.5 hrs

1

The 9 Qualities of Successful Teams!

MH Safety Inc.

Create Clear and Effective Job Descriptions Create Effective H.R. Policies & Procedures 10 hrs Create Goal Setting Program ESP: CEO ESP: Management Team Personal Lines Transformation program: Managers Train Managers to Set Goals

10 hrs 20 hrs 12 hrs 3 hrs 10 hrs

12 Export Avenue St. Catharines, ON L2M 7L9 (905) 688-9224 www.miller-restoration.com Tracy Holmwood • tholmwood@miller-restoration.com

Format

Disaster Planning

Credit 1.5 hrs

Mind-Set Training Inc.

Course

Format

Credit

WHMIS

Internet

1 hr

447 Winston Blvd.

Cambridge, ON N3C 3Y5 (519) 658-2441 www.mind-settraining.com Peter Morris • pmorris@sentex.net

Micro Market Business Centre 700 Progress Avenue Kingston, ON K7M 4W9 (613) 634-8125 / 1-877-996-6622 www.micromarket.on.ca John Garnett • JohnG@micromarket.on.ca

Course

10 hrs

Miller Restoration Ltd.

Course

P.O. Box 1455, Station B London, ON N6A 5M2 (519) 453-8319 / 1-866-699-6447 www.mhsafety.com Ben Jackson • bjackson@mhsafety.com

…continues

Format

Course

Credit

Format

Customer Service Skills - Managing Quality Customers Service Leadership Skills - Building a Winning Team

Credit 8 hrs 15 hrs

Various general computer courses available.

Mouradian Group, The P.O. Box 671 St. Catharines, ON L2R 6W8 (905) 682-7380 / 1-877-393-3433 www.CooperativeAction.com Ted Mouradian • Info@CooperativeAction.com

MicroAge - Hanover 560 - 10th Street Hanover, ON N4N 1R7 (519) 364-2702 Alice Rixson • arixson@hanover-microage.ca

Course

Format

Credit

Various general computer courses available.

Course

Format

Building Lifelong Customer Relationships

MIH Inc.

M.W. McGuire & Associates, Inc.

10 South Front Street, Suite 301 Belleville, ON K8N 2Y3 (613) 969-7777 / 1-866-939-6444 Geoff Garden • geoffg@mihigroup.com Greg Southorn • gregs@mihigroup.com

348 North Rear Road Maidstone, ON N0R 1K0 (519) 791-9100 Mark McGuire • mark@mwmcguire.com

Course

Format

Broker Shield Errors and Omissions Reduction Program Brokerage Human Resources Program: - Managers - Owners CLIPS Installation Training Program Conduct Effective Employment Interviews Create an Effective Orientation Program Create an Effective Performance Management Program Create an Effective Progressive Discipline and Performance Improvement Program Create an Effective Recruitment Program Create an Effective Termination Program Create an Effective Written Employment Offer

Credit 6 hrs 11 hrs 12 hrs 6 hrs mgmt & 12 hrs psk 10 hrs 10 hrs

Course

10 hrs

Format

Managing Workplace Toxins Performance Coaching 101 Sales Leader Sales Managing by Metrics Sales Performance Incentives Strategic Selling (Sales)

Credit 1.5 hrs 3 hrs 6 hrs 1.5 hrs 2 hrs 8 hrs

Neilson & Associates/CanCompute 351 Tecumseh Avenue East London, ON N6C 1T1 (519) 432-2804 / 1-866-432-2804 www.neilson.on.ca Gemmell Neilson • neilsonassoc@neilson.on.ca

10 hrs 10 hrs 10 hrs 10 hrs

Credit 6.5 hrs

Course

Format

Credit

Various general computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

17

Category 1: Management Subjects

Course

Nicholls Training Group

Outlook Learning

32 Dahlia Drive Chatham, ON N7L 5M2 • (519) 351-9503 www.nichollstraining.com Rick Nicholls • nichollstraining@sympatico.ca

176 Hopewell Road Oakville, ON L6H 5Y9 (905) 257-2316 Cordie Taylor-Edwards • cordie.edwards@sympatico.ca

Format

Core Leadership Skills Leadership Series (Certification/Professional Designation Program) Management Development Series: - Assertive Communication Skills - Building Strong Teams - Client Focused Service - Coaching For Greater Effectiveness and Performance - Conducting Positive Performance Appraisals - Conflict Management - Delegating and Directing - Developing a Collaborative NOT Competitive Mindset - Leadership Dimensions - Meeting Leading - Role Of A Supervisor - Setting Performance Goals - Situational Supervision - Stress Management (Coping and Stress Profile) - Time Mastery - Working Styles: Working With People Effectively

Credit 13 hrs 13 hrs 3.5 hrs 3.5 hrs 3 hrs 3 hrs 3 hrs 2 hrs 2 hrs 2 hrs 3 hrs 2 hrs 2.5 hrs 2 hrs 2.5 hrs

Course

3 hrs 6 hrs

Course

Credit

18

3 hrs 3 hrs 3 hrs 3 hrs 3 hrs 6 hrs 6 hrs 6 hrs 6 hrs 3 hrs 7 hrs 12 hrs 6 hrs

Credit 2.5 hrs 2.5 hrs

Paul Blayney 30 Sunset Blvd.

Brampton, ON L6X 1W9 (905) 792-6226 Paul Blayney • blayney@bellnet.ca

Ontario Office Works Inc.

How to Improve Productivity Through Employee Relationship Building How to Improve Productivity Through Team Based Planning Personality Dimensions: Leadership Personality Dimensions: Teamwork Workplace Technology: - Module 1 - General Computer Maintenance for All Users - Module 2 - Backup Media & Scheduling - Module 3 - Disaster Planning - Managing Your Software

Format

How to Build a Marketing Plan Transitioning to a Sales and Service Culture

325 Thorold Road, Northtown Plaza, Unit 1020 Welland, ON L3B 5N9 (905) 734-1483 / 1-800-728-4920 www.businessoptions.org Donna Joudrey • dnorton@businessoptions.org Paul Norton • pnorton@businessoptions.org

Format

3 hrs 12 hrs 3 hrs

1 Yonge Street, Suite 1801 Toronto, ON M5E 1W7 (416) 214-4284 Catherine Trimble • ctrimble@pathwayltd.oma

Various general computer courses available.

Course

Credit

Pathway Partners Limited

3 hrs

5057 Hartwood Avenue Beamsville, ON L0R 1B5 • (905) 563-6512 www.theofficeorganizers.com Patricia Olson • olson@theofficeorganizers.com

Format

Format

Adapting to Change Becoming a Highly Effective Leader Coaching 101 Effective Presentation Skills for Emergent Leaders & Managers Leading People Through Organizational Change Mixing 4 Generations in the Workplace Mixing 4 Generations in the Workplace: Part II Motivating Employees Preparing Employees for Success Selling Power...Negotiate to Win/Win Social Styles Series: - Awareness - Managing Styles in Conflict Staffing Your Brokerage - The Call to Action Stepping Up To Supervisor Train the Trainer Winning the Right Customers

Office Organizers, The

Course

…continues

Course

Format

Workplace Harassment and Discrimination

Credit 3 hrs

Peak Performance Systems 889 Pantera Drive, Unit 3 Mississauga, ON L4W 2R9 (905) 206-0588 www.ppsgta.com Donna Menhenitt • peakperformance@on.aibn.com

Credit 7.5 hrs 7.5 hrs 6 hrs 6 hrs

2 hrs 1 hr 3 hrs

Course

Format

Achieving Excellence in Customer Service Home Study Creative Problem-Solving Foundations of Leadership Insights Into Dynamic Communication Managing Human Resources Keys to Effective Delegation Keys to Influence & Persuasion Results-Focused Meetings Stimulating Employee Motivation Superior Sales Management Home Study Time Management for Results Home Study

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 15 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 15 hrs 15 hrs

Category 1: Management Subjects Performance Plus 108 Niska Road Guelph, ON N1C 1A5 (519) 822-5490 Vince Hanson • vhanson@mgl.ca

Course

Format

Customer Service Skills - Managing Quality Customer Service Leadership Skills - Building a Winning Team

Credit

Fire & Life Safety Compliance Strategies Health and Safety Auditing of Commercial Buildings and Operations Navitgating Environmental, Health and Safety Due Diligence Occupational Hygienc

8 hrs 15 hrs

Brokerage Financial, Staff and Market Management Home Study Brokerage Financial, Staff and Market Management (2000) Brokerage Staff Recruitment and Development: Managing Commercial Producers (2008) Direct Bill vs. “Agency Bill” Facing the Future Revisted: Expand, Sell or Stay As Is? (2008) Sales & Marketing Strategies (2005) Self-Review of Operational Effectiveness of Brokerage Business Succession or Exit Strategies Survival Strategies Revisited (2007) The Brokerage Operation Tracking Profit Sharing

Course Credit 9 hrs 7.5 hrs 8 hrs 2.5 hrs 8 hrs 7.5 hrs

Format PPG Canada Inc.

2301 Royal Windsor Drive Mississauga, ON L5J 1K5 (905) 823-8377 www.ppgrefinish.com Jennifer Rosiak-Wong • (905) 855-4501 • rosiak-wong@ppg.com

Course

Format

Ethics at Work: Sharpening our Professional Judgment

Course Accessible Customer Service Standard Program Integrated Accessibility Standards Regulation (IASR)

Credit

A Senior Manager’s Guide to OH&S Risk Management

Format

Course

Credit

Credit

Internet

1 hr 6 hrs

Priority Management

3 hrs

2470 Milltower Court Mississauga, ON L5N 7W5 (905) 363-0678 / 1-855-746-2446 www.pinchin.com Liza Hernandez • (905) 363-1335 • lhernandez@pinchin.com

Format

11 Rosemount Avenue, Suite 301 Ottawa, ON K1Y 4R8 (613) 729-2111 / 1-800-725-6668 www.prioritymanagement.com/ottawa Diane Anderson • pmo@prioritymanagement.com Workshops offered in both French and English.

3 hrs

Pinchin Environmental

Course

Credit 1.5 hrs

38 Kappele Avenue Toronto, ON M4N 2Z1 (416) 485-7498 www.prolearningonline.com Wendy Bircher • wbircher@prolearningonline.com

Credit

Phoenix Coaching Works

Format

Format pro Learning innovations

8 hrs

Strategic Recruiting & Continuous Mutual Disclosure for Financial Services Management The Mutual Continuous Disclosure System & The CA Alliance Process

3 hrs

Policy Works

Policy Works Management Demo

2045 Lakeshore Blvd. West, Suite 4001 Toronto, ON M8V 2Z6 (416) 593-8010 www.phoenixcoachingworks.com Anne Louise Tindall • alt@phoenixcoachingworks.com

Course

Credit

Suite 1, 215A - 10th Street NW Calgary, AB T2N 1V5 (403) 283-8876 / 1-800-260-3676 www.policyworks.com Lisa Kirshner • lisa.kirshner@policyworks.com

7 Crane Drive Chatham, ON N7L 4L2 (519) 351-9733 Peter Roos • proos@cogeco.ca

Format

Credit 4 hrs

Course

Workplace Communications

11 hrs 2 hrs

The Leading Edge

7.5 hrs 8 hrs 7.5 hrs 3 hrs 2.5 hrs

Peter Roos Consulting

Course

2 hrs

100 Milverton Drive, Suite 801 Mississauga, ON L5R 4H1 (905) 890-8558 www.pivotalsolutions.com Michelle Ventrella • mventrella@pivotalsolutions.com

213 Park Avenue Holland Landing, ON L9N 1J7 (905) 898-0229 Peter Acmens • pacmens@sympatico.ca

Format

2 hrs

Pivotal Integrated HR Solutions

Peter Acmens Consulting Services

Course

…continues

Format

Leadership Skills Negotiating Breakthroughs Performance Breakthroughs Priority Coaching Priority Influencing “Communication Skills” Strategic Breakthroughs

Credit 15 hrs 15 hrs 15 hrs 15 hrs 7.5 hrs 15 hrs

1 hr

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

19

Category 1: Management Subjects Pro-Seminars International Inc. 4438 Ontario Street, Suite 203 Beamsville, ON L0R 1B5 (905) 562-5272 / 1-877-524-7121 www.pro-seminars.com Alex Nicholson • alex@pro-seminars.com Tom Miller • tom@pro-seminars.com *All courses available as online, text, email or CD formats.

Course

Format

Business Insurance Principles (Course #6) Business Insurance Solutions (Course #7) Corporate Retirement Plans (Course #4) Economics (Course #12) Estate Planning and Liquidity (Course #9) Ethics and the Financial Services Professional (Course #15) Money & How to Manage It (Course #11)

Manage Your Cross-Cultural Team for Higher Productivity Manage Your Human Resources to Optimal Performance Sharpen Your Sales Negotiation Skills Time Management for the Sales Manager: Learn to Focus on the 20% that Yields the 80% Result

Credit

Course

5462 Timberlea Blvd.

Missisauga, ON L4W 2T7 (289) 777-2037 / 1-800-263-5928 www.servicemaster.ca Stacey Ernst • sernst@smrestore.ca

Format

Credit 12 hrs

PuroClean / PuroSystems, Inc. 6001 Hiatus Road, Suite 13 Tamarac, FL 33321 1-800-247-9047 www.puroclean.com Jacqui Burdo • ext. 138 • jburdo@puroclean.com

Course

Format

Ethics in Modern Society

Course

Credit 3 hrs

49 High Street, Suite 308-A Barrie, ON L4N 5J4 (705) 730-7599 www.rdba.com Krista Bernard • headoffice@rdba.com

Course

Format

Credit

Canadian Deposits Course

Home Study

15 hrs

Credit 8 hrs 15 hrs

Sales Development Institute, The

How to Manage By Personality Type for Higher Performance

Format

1 hr

91 Gatewood Road Kitchener, ON N2M 4E3 (519) 746-5203 www.shaughnessyhowell.com Marion Thomson Howell • ext. 23 • howell@shaughnessyhowell.com

Course

Format

Building Healthy Teams Conducting Effective Performance Appraisals Manager as Coach Mission Critical Leadership: Thriving in the Hot Seat Providing Effective Feedback

Credit 6 hrs 6 hrs 10 hrs 6 hrs 3 hrs

Shaw Computer Systems

Course

Picton Place, 22 Picton Street, Suite 1501 London, ON N6B 3R5 (519) 679-8734 / 1-800-240-8734 www.SDInstitute.com Mia Doucet • mia@SDInstitute.com

Course

Credit

1434 Chemong Road, Unit 7, P.O. Box 2379 Peterborough, ON K9J 7Y8 (705) 742-2204 www.shawcomputer.com Steve Austrin • training@shawcomputer.com

17 Rouge River Circle Markham, ON L6B 1A8 (905) 472-0894 / 1-866-363-7355 www.rooneyearl.com Tim Rooney • tim@rooneyearl.com

Format

Format

Ethics - If You Don’t LIve It You Don’t Believe It Lunch & Learn

Rooney Earl & Partners

Strategic Management Boot Camp Strategic Sales Management

Credit

Shaughnessy Howell Inc.

Registered Deposit Brokers Association (RDBA)

Course

10 hrs

14 hrs

ServiceMaster of Canada Limited

Internet

20

Format

Management & Leadership Strategic Decision-Making Workshop

5353 Wayzata Blvd., Suite 600 Minneapolis, MN 55416 (952) 746-2580 / 1-800-845-0778 Cathy Haukom • chaukom@plusweb.org

Financial Analysis (RPLUC04)

10 hrs 10 hrs

193 Coventry Circle N.E. Calgary, AB T3K 5E5 (403) 836-9825 www.sales.org Steve Brent • steve@sales.org

Professional Liability Underwriting Society (PLUS)

Course

10 hrs

sales.org Inc.

5 hrs 5 hrs 5 hrs 5 hrs 6 hrs 5 hrs 1 hr

…continues

Format

Credit

Various general computer courses available.

SmartTech Training & Consulting 19 Mayfield Avenue Waterloo, ON N2J 4N2 (519) 880-0106 www.smarttechconsulting.com Jacqueline Hutchinson • jacqueline@smarttechconsulting.com

Course

Format

Various general computer courses available.

Credit 10 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit

Category 1: Management Subjects

…continues

Solution Lady, The

STEPS Canada

1290 Roger Street Rockland, ON K4K 1J8 (613) 419-1075 www.thesolutionlady.com Linda Robert • lindagenevieverobert@yahoo.ca

2190 Charnwood Drive Burlington, ON L7M 2X1 (905) 592-3684 www.stepscanada.ca Eric Trogden • eric@stepscanada.ca

Course

Format

Extreme Self-care 15 Hour Program Personal Stress 101: More Baggage Than a Briefcase Personal Stress: 102: More Baggage Than a Briefcase

Credit 6 hrs 2 hrs

Course

2 hrs

1440 Minute Management Coaching - Buyer-Approved Selling Excellence Commercial Lines Sales Management Level II - Management RIBO Preparation Training Managing Clients Through Strategic Communication Uncover the Client

Course Credit 6 hrs

Format

Format

Credit 20 hrs 19 hrs

Stong Blackburn Machon Bohm 10800 Yonge Street Richmond Hill, ON L4C 3E4 (905) 884-9242 www.sbmblaw.com Louis Laskovski • laskovski@sbmblaw.com

Course

2487 Vineland Road, Suite 100 Mississauga, ON L5K 2A3 (905) 822-2392 Stephen J. White • stephenjwhite@rogers.com

Building and Implementing a Market Strategy Insurance Renewals-Retention and Growth (Managers) Managing Insurance Brokers’ Errors and Omissions Risks Managing Insurance Broker’s Errors and Omissions - Advanced Level Managing Your Business as Directors & Officers Report Preparation and Presentation Skills (Managers)

3.5 hrs

Alternative Dispute Resolution Workshop 4 days Negotiation Workshop 3 days

3 hrs 3 hrs 20 hrs 6 hrs 3 hrs

Somerset Insurance Consulting

Course

3.5 hrs

112 Adelaide Street East Toronto, ON M5C 1K9 (416) 307-0000 www.sfhgroup.com Allan Stitt • contact@adr.ca

4107 Crampton Drive, R.R. #2 Mossley, ON N0L 1V0 (519) 851-1447 Lyall Bell • lyall.bell@sympatico.ca

Format

Credit

Stitt Feld Handy Group

Solutions Training Insurance Resources

Course

Format

Handling Conflict and Dispute in the Workplace Recognizing and Preparing for Violence in the Workplace

Format

So You Want To Buy A Brokerage: The Nuts and Bolts Where Have All the Clients Gone?: Managing and Protecting Your Only Asset!

Credit 4 hrs 4 hrs

Credit Strategic Risk Control Ltd.

7.5 hrs

22 Paget Street, P.O. Box 1210 New Liskeard, ON P0J 1P0 (705) 647-7307 / 1-866-411-0122 www.strategicriskcontrol.com Owen Smith • owen@swlaws.com

7.5 hrs 7.5 hrs 7.5 hrs 7 hrs 7.5 hrs

Course

Format

Adding Due Diligence - Helping Your Clients Control Risks Adding Due Diligence - Helping Your Clients Control Risks Due Diligence for Brokers

Credit 3 hrs 1 hr 6.5 hrs

Speaking of Hearts Training & Consulting P.O. Box 60526, Mountain Plaza Postal Office Hamilton, ON L9C 7N7 (905) 297-0805 www.KeynoteTrainer.com Mark McGregor • mark@KeynoteTrainer.com

Course Ham It Up and Become a Media Hog: Stop Paying for Advertisement Today

Format

Strone Corporation 2717 Coventry Road Oakville, ON L6H 5V9 (905) 829-5707 www.strone.ca

Credit 3 hrs

Stephen Coombs • stephen.coombs@strone.ca

Course

Format

Document Recovery and Structural Drying

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr

21

Category 1: Management Subjects supereve Business Consulting & Talent Acquisition

Vero Group Incorporated

106 Assisi Street Hamilton, ON L8W 0A4 (905) 570-3775

633 Amelia Crescent, Suite A Burlington, ON L7L 3E3 (905) 338-6506 / 1-866-677-8659 www.verogroupinc.com Susan Hanson • shanson@verogroupinc.com Donna Laursen • dlaursen@verogroupinc.com

Karen Galipeau • supreveconsulting@gmail.com

Course

Format

Disciplinary Policies and Procedures OHSA Certification Part 1 OHSA Certification Part 2 Performance Management - Flex your muscles Power Teams & Community Building Recruit for you Warrior Dash Strengths Building for Better Performance 6 hrs Workplace Harassment and Violence

Credit 3 hrs 12 hrs 3 hrs 6 hrs 3 hrs 6 hrs 3 hrs

Course

Format

Course

Format

Teams That Work (Part I)

Credit

Course

3 hrs

Leadership Development Series: - Briefing and Debriefing (#4) - Leadership and Conflict Resolution (#15) - Leadership and Creativity (#5) - Power and Authority (#12) - To Lead or To Manage? (#16) Stress, Time & Personnel Management

Course

Format

Credit

Make Media Headlines!

1

⁄2 day Full day

2.5 hrs 5 hrs

3105 Dundas Street West, Suite 202, Churchill Crossing Mississauga, ON L5L 3R8 (905) 820-1041 www.thetrainers.ca Bill Wilson / Melanie McGlynn • info@thetrainers.ca

Course

Format

Cyber Security

Credit 2.5 hrs Mgmt & 1 hr Tech

Information Security Primer for Internet Users

Credit

Internet

3 hrs

Wilfrid Laurier University Laurier Institute, The Waterloo, ON N2L 3C5 (519) 884-1970 www.wlu.ca/laurierinstitute Frances Humphreys • fhumphreys@wlu.ca

3236 Jewell Avenue Ridgeway, ON L0S 1N0 (905) 401-1434 www.triggerstrategies.ca Neil Thornton • neil@triggerstrategies.ca

Course

Credit 6 hrs

2 - ⁄2 days or 1 Full day 3 - 1⁄2 days

4.5 hrs 3 hrs 5 hrs 3.5 hrs 4 hrs 4.5 hrs

Waterloo Security Ltd.

Trigger Strategies

Coach the Coach Service Excellence

Credit

295 Hagey Blvd., West Entrance Waterloo, ON N2L 6R5 (519) 747-2549 www.watsec.com

Various general computer courses available.

Format

Format

Doug Blakey • dblakey@watsec.com

Trainer’s Advisory Network Ltd., The

Course

3 hrs 6 hrs 3 hrs

363 Marion Street Sudbury, ON P3E 3H3 (705) 674-4251 www.WaltonHall.com Catherine Walton • CatherineWalton@WaltonHall.com

27 Columbus Road West Oshawa, ON L1H 7K4 (905) 655-0119 www.mossassociates.com Thomas Moss • info@mossassociates.com

Format

6 hrs 6 hrs 3 hrs 12 hrs

Walton Hall Training Inc.

Thomas Moss Associates

Course

Credit

Coaching Excellence Excellence in Supervision Job Matching for Success Managing Sales Power Maximizing Leadership Within Your Organization Practical Time Management Sales Force Analysis

Synergistic Solutions 326 Tyendinaga Drive, R.R. #1 Southampton, ON N0H 2L0 (519) 797-1977 www.synsol.ca Stewart Nutt • stew@synsol.ca Clive Card • clive@synsol.ca

22

…continues

1

6 hrs 9 hrs

Format

Essentials of Employee Management: Strategic Human Resources for the Master Manager Essentials of Finance: Financial Fluency for the Master Manager Essentials of Marketing: Market-Driven Strategies for the Master Manager Master Manager: Leadership Strategies for the Master Manager

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 15 hrs 15 hrs 15 hrs 15 hrs

Category 1: Management Subjects Winmar

WLU Student Connections, Schlegel Centre for Entrepreneuriship

175 Stronach Crescent London, ON N5V 3G5 (519) 451-0000 www.winmar.on.ca

Waterloo, ON N2L 3C5 (519) 884-0710 / 1-888-807-7777 www.wluconnections.ca Cory Kittel • ext. 2820 • ckittel@wlu.ca

Debbie Matz • (905) 637-8246 • marketing@winmar.on.ca

Course

Format

…continues

Credit

Behaviour Change Management & Technology

Course

Format

Credit

Various general computer courses available.

2 hrs

Working World Training Centre Witz Training

25 Main Street West, Suite 900 Hamilton, ON L8P 1H1 (905) 526-6524 www.workingworld.ca Diana Holloway • dholloway@workingworld.ca

1875 Leslie Street, Unit 19 Toronto, ON M3B 2M5 (416) 444-9480 www.witztraining.com Greg Witz • greg@witztraining.com

Course

Course

Format

Credit

BizCom BizCom SmartCoach SmartHR SmartLeader SmartManager SmartSupervisor

4 days 5 days

15 hrs 15 hrs 13 hrs 15 hrs 15 hrs 15 hrs 15 hrs

Format

Credit

Various general computer courses available.

Category 2: Technical Subjects Accident Support Services International Ltd.

Akzo Nobel Coatings Inc.

111 Toryork Drive Toronto, ON M9L 1X9 (416) 745-3301 / 1-877-895-9111 www.accsupport.com Bob Gutwein • bgutwein@accsupport.com

110 Woodbine Blvd., Unit 4 Etobicoke, ON M9W 5S6 (416) 674-6633 Michel Guerette • Michel.Guerette@akzonobel.com

Course

Format

Collision Reporting Centres

Credit 1.5 hrs

Advanced Claim Response 25 - 11 Patterson Road Barrie, ON L4N 7W5 (705) 737-4500 www.advancedclaimresponse.ca Pat Snoddon • pat@advancedclaimresponse.ca

Course

Format

Crime and Trauma Scene Decontamination

Course

1 hr 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs

AL-CARE Restoration Services Limited / Disaster Kleenup

1.5 hrs

P.O. Box 1260 Waterdown, ON L0R 2H0 (905) 689-5298 www.al-care.ca Jeff Heidbuurt • jheidbuurt@al-care.ca Ben King • bking@al-care.ca

7 Talavera Crescent London, ON N5V 1K7 (519) 457-3438 www.advantagelifebalance.com Nancy Attrill • londonabt@gmail.com

Personal Umbrella

Credit

Credit

Advantage Training Solutions

Course Format

Format

Providing Accident Prevention Advice Understanding Advanced Vehicle Safety/ Systems Understanding Body and Frame Repair Understanding Collision Claims & Estimates Understanding Collision Refinish Understanding Pre-insurance inspection Understanding Theft Issues

Course

Credit 3 hrs

Format

About Thermography Disaster Planning Mould Management and Remediation Smoke Damage Understanding Mould Water Damage & Back Water Valve

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr 1 hr 2 hrs 1 hr 1 hr 1 hr

23

Category 2: Technical Subjects

…continues

Apex Investigation & Security Inc.

Beazley Group

391 Oliver Road Thunder Bay, ON P7B 2G2 (807) 344-8491 / 1-800-893-2739 www.apex-tb.com Mark Berman • apex@apex-tb.com

30 Batterson Park Road Farmington, CT 06302 (860) 677-3700 www.beazley.com Susan Yeager • susan.yeager@beazley.com

Course

Format

Fire Safety Introduction to Electronic Security Systems

Credit 1 hr 2 hrs

Format

Credit

Internet

2 hrs

Internet

2 hrs

Internet Internet

1 hr 2 hrs

Associated Loss Prevention Services 166 Brewer Court Burlington, ON L7L 4G4 (905) 632-6240 Bob Ives • bobives@cogeco.ca

Course

Format

Fleet Loss Control Preventing Car Thefts at Auto Dealerships Products Liability Risk Control for Automobile Dealerships

Course

Format

Claims After a Fire Determining a Structure is Dry Emergency Recovery Services Mould 101 Mould - Controlling the Risk Property Fires: Your Client’s Worst Nightmare Saving Money on Property Claims Water Damage Restoration-Mitigating Claims Dollars Water Losses, Reduced Time, Reduced Loss Ratios

Credit 2 hrs 2 hrs 2 hrs 3 hrs

Format

Brokering Credit Insurance: Opportunity Abounds (2008)

3 hrs 2.5 hrs

Format

1 hr 1 hr 1 hr

930 Windham Rd 12 Simcoe, ON N3Y 4K6 1-888-426-1470 www.biosweep.ca Jason Bowyer • jbowyer@biosweep.ca

Credit

Course

27 Nixon Road Bolton, ON L7E 1J7 (905) 951-3100 / 1-800-363-3473 www.bachly.com Sue Whittick • suewhittick@bachly.com

Format

Odor Control & Removal

Credit 1 hr

Bob Burhoe Seminars 1730 Courtwood Crescent Ottawa, ON K2C 2B5 (613) 226-6590 www.rhodeswilliams.com Bob Burhoe • info@rhodeswilliams.com

Credit 1.5 hrs 1 hr 1 hr

Course

Format

Business Interruption

24

Credit

BioSweep Canada

Bachly Construction & Urban Clean

Crime and Trauma Decontamination Mould Remediation Understanding Xactimate Estimates

2 hrs 1 hr

Belron Canada Inc.

1.5 hrs

Format

Credit 3 hrs 1 hr 1.5 hrs 2 hrs 2 hrs

GlassCare - Grab the Opportunity Quality Begins With Safety Windshield Repair

1 City Centre Drive, Suite 310 Mississauga, ON L5B 1M2 (905) 897-5959 / 1-866-736-5915 www.atradius.com Richard Pinder • Richard.Pinder@atradius.com

Course

2 hrs

360 Applewood Crescent Concord, ON L4K 4V2 (905) 669-7700 Joe Celima • (905) 932-0404 • jcelima@belroncanada.com

Course Atradius

Course

Credit

309 Exeter Road, Unit 51 London, ON N6L 1C1 www.belfor.ca Laurie Johnson • (519) 652-1172 • laurie.johnson@ca.belfor.com Beck Wells • (416) 269-0493 • beck.wells@ca.belfor.com

517 Yale Road Port Moody, BC V3H 3K6 (604) 437-5948 www.ariade.org Glen MacRae • gmacrae@ariade.org

The “New IBC CGL” - Part 1: Insuring Conditions - Part 2: Exclusions & What To Do About Them - Who is Insured; Compensatory Damages; Aggregate Limits of Coverage Understanding & Insuring eBusiness - Part 1

Format

Employment Practices Liability Exposures in Canada: An Informed Review of Coverage and Claims

Belfor (Canada) Inc. Property Restoration

Ariade

Course

Course

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 6 hrs

Category 2: Technical Subjects Boiler Inspection and Insurance Company of Canada (BI&I), The

Canadian Oil Heat Association 115 Apple Creek Blvd., Suite 202 Markham, ON L3R 6C9 (905) 946-0264 / 1-800-257-1593 Veronica Yu • veronica.yu@coha.ca

250 Yonge Street, Suite 3000 Toronto, ON M5B 2L7 (416) 363-5491 www.biico.com Derrick Hughes • dhughes@biico.com

Course

Format

Equipment Breakdown Insurance (2007) Project All Risk (PAR)

Course Credit 3 hrs 1 hr

1510 Drew Road, Unit 15 Mississauga, ON L5S 1W7 1-877-777-8722 www.boomerangtracking.com Freddy Marcantonio • FMarcantonio@BoomerangTracking.com

Format

Auto Theft & Risk Mangement

Credit 2 hrs

Brindle Paralegal Service 2249 Railton Road Sydenham, ON K0H 2T0 (613) 376-1513 Judie Sears / Martin Brindle • brindle@kingston.net

Course

Format

A Better Understanding of the Highway Traffic Act and Improving Customer Loyalty

Canadian Reports

Format

Travel Medical Insurance

5 hrs 3 hrs 3 hrs

Format

Credit 3 hrs

7620 Yonge Street, Suite 400 Thornhill, ON L4J 1V9 (905) 660-4006 www.cusl.com Ilir Ohri • ilir.ohri@cusl.com

6 hrs 6 hrs

Course

Format

Hazards Knowing How to Use the Tools of Your Trade: RCT Overview Water Water Everywhere Woodstoves

Credit 3.5 hrs 3 hrs 2 hrs 3.5 hrs

Credit Canadians For Properly Built Homes 3659 Richmond Road, P.O. Box 11032, Stn H Ottawa, ON K2H 7T8 (613) 596-2659 www.canadiansforproperlybuilthomes.com Karen Somerville • ksomerv@magma.ca

Canada’s Restoration Services 30 MacIntosh Blvd., Unit 12 Vaughan, ON L4K 4P1 (416) 649-0911 / 1-888-551-0514 Darren Gradus • Darren@canadarestorationservices.com

Format

3 hrs 3 hrs 3 hrs

Canadian Underwriting Services Ltd.

Credit

1.5 hrs

Mold, prevention and methods of treatment

Credit

33 Archwood Crescent Toronto, ON M1R 3M1 (416) 689-2747 Mark Richardson • mg.richardson@sympatico.ca

Understanding an Ontario CVOR and MTO Audit

3600 Rhodes Drive Windsor, ON N8W 5A4 (519) 974-5995 / 1-800-224-3660 www.canamins.com David Rivelis • ext. 4266 • drivelis@canamins.com

Course

Format

Replacement Cost Evaulation Methodologies Residential Mechanical Systems and Components Solid Fuel Burning Appliances and Installation Tank Inspection Process and Protocol (TIPP for Inspectors) Tank Inspection Process and Protocol (TIPP) Water Damage Mitigation

3 hr

Can Am Special Risk Insurance Agency Limited

Course

Course

Course

Residential Construction Fundamentals: - Part 1 - Site & Building Envelope - Part 2 - Interior Finishing & Building Systems

4 hrs

333 Bay St., Suite 1240 Toronto, ON M5H 2R2 (905) 764-1700 ext. 6130 www.canadianreports.ca Marc Raymond • marc@canadianreports.ca

Credit

C-School Canada

Format

Credit

Canadian Safety Compliance Consulting

1 Promenade Circle, Suite 305 Thornhill, ON L4J 4P8 (905) 731-7605 Michael Gallimore • mgallimore@sg-global.com

Course

Format

Today’s Oilheat System: Inspection Logistics

Boomerang Tracking Inc.

Course

…continues

Credit

Course

Format

Essentials For Purchasing A Newly Built Home

Credit 3 hrs

2 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

25

Category 2: Technical Subjects Carleton Security Systems Inc.

Coast Underwriters Ltd.

201 - 31 Northside Road Nepean, ON K2H 8S1 (613) 860-0870 www.carletonsecurity.com Peter McLean • peter@carletonsecurity.com

181 University Avenue, Suite 1101 Toronto, ON M5H 3M7 (416) 847-3831 www.coast-uw.com Mike Wright • wright@coastuw.com

Course

Format

Closed Circuit Television Systems Enhanced Security Monitoring of Security Systems and the Insurance Industry Security Systems

Credit 1 hr 1 hr 1 hr

CARSTAR Automotive Canada 1124 Rymal Road East, 2nd Floor Hamilton, ON L8W 3N7 (905) 388-2264 / 1-800-701-9452 www.carstar.ca Insurance Team • insurance@carstar.ca

Course

Format

Keys to Keys Myths and Tall Tales SMART Repairs and Claims Avoidance U2 Can Be Parts Smart: Learning About Parts Replacement in Collision Repair Understanding the Collision Repair Industry

Credit 2 hrs 1 hr 3.5 hrs 1 hr 2 hrs

Course

Credit

Coface Canada (Compagnie Francaise d’Assurance pour le Commerce Exterier) 251 Consumers Road, Suite 910 Toronto, ON M2J 1R3 (647) 426-4031 www.coface.ca Christopher Short • christopher_short@coface.com

Course

73 Millcreek Crescent Thornhill, ON L4J 6N2 (905) 669-5442 www.cecerts.com Ian Davidson • iand@cecerts.com

Format

Credit 2 hrs

Compu–Quote Inc.

Course

Format

Credit

Alternative Risk Transfers (TRM102) Business Income Insurance (BII101) Business Interruption Insurance: - Basics (TBI104) - Profits Wording (TBI101) - Gross Earnings (TBI102) - Earnings Insurance No Co-Insurance Form & Extra Expense Form (TBI103) Policy Interpretation (TPI100) Risk Management: Overview (TRM101) The Practice of Liability Insurance (LIA101) The Principles of Risk Management (TPR103) What Brokers Should Know About Reinsurance (TBR201)

Internet Internet

3 hrs 4 hrs

Internet Internet Internet

2 hrs 1 hr 1 hr

Internet Internet Internet

1 hr 1 hr 1 hr

Internet

4 hrs

Internet

1 hr

Internet

1 hr

3600 Rhodes Drive Windsor, ON N8W 5A4 (519) 974-7283 / 1-800-265-0808 www.Compu-Quote.com Renee Dube • rdube@compu-quote.com

Course

Format

ezITV - Insurance to Value Introduction to Rating Services

Credit 3 hrs 3 hrs

Con-Tech Restorations Ltd. 425A Midwest Road Toronto, ON M1P 3A6 (416) 288-9932 www.con-tech.ca Linda Cecchetoo • lcecchetto@con-tech.ca

Course

Format

Esporta Soft Contents Processing Mould Remediation Water Damage

Credit 1.5 hrs 1.5 hrs 1.5 hrs

Connexions Insurance Services 2074 Brays Lane Oakville, ON L6M 2S6 (905) 825-0960 Colin Rowledge • rowledge@cogeco.ca

CLIFE Inc. 1595 Sixteenth Avenue, Suite 301 Richmond Hill, ON L4B 3N9 (905) 731-4646 www.clifece.ca Tap Salmi • tap@clifece.ca

Course

Format

Credit

Financial Fraud: How to Protect Yourself, Your Clients and Your Business from Financial Fraud Internet Travel Medical Insurance 2014: A Comprehensive CE Review

7 hrs

26

Format

Cargo Insurance 101 2.5 hrs Cargo Liability and Errors & Omissions Insurance 1 hr Coast Underwriters Pleasure Craft 101 1.5 hrs Introduction to Marine Insurance 2.5 hrs Marine 3 hrs Marine Insurance - the Canadian Trade 2 hrs tech Opportunity & 1 hr mgmt Marine Insurance: Conloss 101 2.5 hrs Ocean Marine Cargo Insurance 1 hr

Credit Insurance

CECERTS, INC.

Course

…continues

Format

Commercial Automobile Fleet Underwriting Long Haul Trucking Ontario Garage Automobile Policy (OAP 4)

5 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 2 hrs 3 hrs 3.5 hrs 3 hrs

Category 2: Technical Subjects Continuing Education Online Studies 505 Queensway East, Suite 201E Mississauga, ON L5A 4B4 (905) 270-4727 www.onlinestudies.net Fred Defrancesco • fdefrancesco@onlinestudies.net

Course Accident Benefits - Legal Duty To Offer Options 1 hr mgmt Automobile Defined Under the Owners Automobile Policy Builders Risk and Related Liability Cover Building Construction and Materials Class Action Lawsuits in Canada Commercial Insurance - Analysis and Application Direct Compensation-Property Damage Garage Automobile Policy OAP 4: Part 1 - An Overview Part 2 - Third Party Liability/DCPD/ Statutory Accident Benefits Part 3 - Loss or Damage to Owned Automobiles/Uninsured Motorist Part 4 - Liability for Damage/General Provisions and Exclusions OPCF 16 Suspension Endorsement & OPCF 17 Reinstatement Endorsement OPCF 19 Limitation of Amount Endorsement & OPCF 19a Valued Automobile(s) OPCF 27 Liability for Damage to Non-Owned Automobiles Physical Damage Coverage to Owned Automobiles Property Losses and Public Authorities The Appraisal Process & Public Adjusters Third Party Liability Insurance Uninsured Motorist Coverage

Format

Credit

Internet

1 hr tech &

Internet Internet Internet Internet

3 hrs 2.5 hrs 3 hrs 3 hrs

Internet Internet

4 hrs 2.5 hrs

Internet

1.5 hrs

Internet

2 hrs

Internet

2 hrs

Internet

2 hrs

Internet

1.5 hrs

Internet

1.5 hrs

Internet

2 hrs

Internet Internet Internet Internet Internet

3 hrs 2.5 hrs 4 hrs 1.5 hrs 1.5 hrs

C.P.T.E.D. Ontario c/o Paragon Security 1210 Sheppard Avenue East, Suite 488 Toronto, ON M2K 1E3 (416) 498-2507 www.cptedontario.ca Mike Fenton • mfenton@pplguard.com

Course

Format

Crime Prevention Through Environmental Design

Business Interruption Cargo & Salvage in a Modern World * Cargo Losses Claims School Course Class Actions in Canada Commercial Property Basics Concrete and Masonry Internet Crime Cover and Employee Dishonesty...A Claims Perspective Counter Tops and Cabinets Dispute Resolution Internet Doors, Windows, and Fences Education Claims Essential Elements of Insurance Fraud Evidence Fraud Framing and Insulation From Ashes to the Courtroom Fundamentals of Causation Fundamentals of Investigation Introduction to Course of Construction Losses Introduction to Product Liability Handling Contents Claims Homeowners Liability Handling Sexual Abuse Claims Lights, Camera, Claims...An Overview of the Claims Process in Film and Entertainment Cover Mould and Water Damage Internet Negotiations On the Road Again Policy Interpretation Internet Public Adjusters and Appraisal Under the Insurance Act Roofing and Siding Small Craft Surveying for Marine Underwriters and Brokers Spoliation of Evidence Statement Taking Basics Statutory Conditions The Commercial General Liability Policy (IBC) Internet Understanding Lloyds Agencies Wet Marine and Cargo Surveys What is “Actual Cash Value” on a Total Building Loss?

Credit

3 hrs 1 hr 2 hrs 16 hrs 1 hr 6 hrs 4 hrs 1 hr 5 hrs 1 hr 6 hrs 1 hr 1 hr 1 hr 2 hrs 5 hrs 1 hr 2 hrs 3.5 hrs 2 hrs 2.5 hrs 1 hr 2.5 hrs 1.5 hrs 2 hrs 3 hrs 2.5 hrs 2 hrs 2 hrs 1 hr 11 hrs 1.5 hrs 1 hr 1 hr 1 hr 10 hrs 1.5 hrs 1.5 hrs 1.5 hrs

CW Learning Network 200 University Avenue, 14th Floor Toronto, ON M5H 3C6 (416) 368-7990 www.cwlearningnetwork.com Rebecca Case • rcase@cwcagroup.com

4 hrs

Crawford & Company (Canada) Inc. 539 Riverbend Drive Kitchener, ON N2K 3S3 (519) 578-9600 / 1-877-579-8880 www.crawfordandcompany.com Catherine McKinnon • Catherine.McKinnon@crawco.ca *Paul Hancock • (416) 957-5043 • paul.hancock@crawco.ca

…continues

Course

Format

Credit

Business Interruption Commercial Liability Part 1 Commercial Liability Part 2 Commercial Lines Basic Package Commercial Lines Specialty Package Commercial Property Personal Lines Package Personal Property (Home & Other Then Home)

Internet Internet Internet Internet Internet Internet Internet

1.5 hrs 1 hr 1 hr 5 hrs 5.5 hrs 1 hr 3 hrs

Internet

1.5 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

27

Course

Format

Credit

Adjuster Law and the Role of the Adjuster Advanced General Casualty I Advanced General Casualty II Auto Physical Damage Bad Faith Basics of Risk Management

Internet Internet Internet Internet

3.5 hrs 4 hrs 1.5 hrs 7 hrs 1 hr 2 hrs

Category 2: Technical Subjects DAS Legal Protection Insurance Company Ltd.

DKI Canada Ltd.

390 Bay Street, Suite 1610 Toronto, ON M5H 2Y2 www.das.ca (416) 342-5400 / 1-877-582-5586 Bill Durham • wdurham@das.ca Dianne Pringle • dpringle@das.ca

3190 Ridgeway Drive, #10 Mississauga, ON L5L 5S8 (905) 820-0188 / 1-800-372-7483 www.dki.ca Chris Schimdt • chris.schmidt@dki.ca Jeremy Abellera • jeremy.aberella@dki.ca Dan Murray • Dan.murray@dki.ca

Course

Format

Credit

Introduction to Legal Expense Insurance

Internet

1 hr

Davidson Consulting 73 Millcreek Crescent Thornhill, ON L4J 6N2 (905) 669-5442 Ian Davidson • iand@cecerts.com

Course

Format

Business Interruption Insurance - The Easy Way Insurance Brokers: Duties and Responsibilities

Insurance of Cash Flow: The Easy Way Marine Insurance

Credit

Home Study 3.5 hrs tech & 4 hrs mgmt Home Study 12 hrs Home Study 8 hrs

Format

Five Day Commercial Lines

Credit 16 hrs

DentFree Collision Centre 416 Main Street Thunder Bay, ON P7B 3S2 (807) 344-1600 / 1-877-521-8795 www.dentfree.ca Susan Fucile • office@dentfree.ca

Course

Format

Accident Avoidance Systems Air Bag Safety Claims Reduction and Management Hybrid Gasoline-Electric Vehicles Post Auto Accident Injuries and Injury Prevention Seatbelt and Restraints Understanding Computerized Estimating

2 days

Format

Credit

Commercial Small Business Insurance Comprehensive Insurance Survey Application Crime Insurance Rating Strategies Surety Bonds

3 hrs 3 hrs 3 hrs 1 hr 2 hrs

Durham College School of Business, IT & Management 2000 Simcoe St. N. Oshawa, ON L1H 7K4 (905) 721-2000 www.durhamcollege.ca/coned Val Gilham • ext. 2828 • val.gilham@durhamcollege.ca

Format

Credit

Effective Training and Communications Plus

Credit

1.5 hrs 1 hr 1 hr

Format

Course

Various building-related courses available.

1 hr 1.5 hrs 1 hr 1.5 hrs

25 Sass Road, P.O. Box 154 Chatham, ON N7M 5K3 (519) 354-6666 / 1-800-265-0505 Susan Macewen

Loss Mitigation: Preventing Mold

Credit 2.5 hrs 1 hr 4.5 hrs 2.5 hrs 6 hrs 2 hrs 1 hr 2.5 hrs

1503 - 35 Merton Street Toronto, ON M4S 3G4 (416) 486-7960 Bridget McDonough • dlb_cg@yahoo.com

Course

Disaster Restoration

Course

Format

AQUADRY Systems Basic Construction and Ice Damming Growing Concerns of Mould Hoarding IICRC Water Damage Restoration Mould Smoke Damage The Mystery of Contents

DLB Consulting Group

Dawe & Associates

Course

Course

Home Study 7.5 hrs

41 Colina Street, P.O. Box 234 Bayfield, ON N0M 1G0 (519) 565-5594 Carol Dawe • caroldawe@tcc.on.ca

28

…continues

Credit 5.5 hrs

312 Selbourne Drive Port Stanley, ON N5L 1B1 (519) 782-4994 www.etcplus.ca Jo Anne Mitchell • etcplus@rogers.com

Course

Format

C.O.P.E.-ing with Commercial Building Construction Claim Taking, Reporting & Advocacy Commercial Building Construction - The Basics Commercial Liability - An Introduction Commercial Lines Tech Talk Commercial Property - An Introduction Commercial Property - The Basics Commercial Risk Assessment Commercial Risk Assessment - The Basics 3 hrs Common Commercial Forms - An Introduction Effective Commercial Lines Account Renewal Processes 1.5 hrs mgmt Focus on Personal Umbrella Liability Focus on Statutory Accident Benefits Under

Credit 6 hrs 3 hrs 3 hrs 6 hrs 3 hrs 6 hrs 3 hrs 6 hrs 6 hrs 1.5 hrs tech &

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

3 hrs

Category 2: Technical Subjects the Ontario Automobile Owner’s Policy Focus on the Homeowners Policy - Part A: Property - Part B: Liability Green Acres, Insuring Hobby Farms Homework, Insuring Home Based Businesses Insurance Fraud Indicators at Point of Sale Insuring Owners or Occupiers of Residential Condos and Life Leases Housing Units Insuring Secondary & Seasonal Homes Introduction to Contract Surety Bonds Liability in a Day Promoting Insurance to Value Residential Building Elements Residential Risk Factors - Part 1 Residential Risk Factors - Part 2

…continues

3 hrs

First General Services (Toronto) Ltd.

3 hrs 3 hrs 3 hrs

130 King Street West, Suite 1800 Toronto, ON M5X 1E3 (416) 665-6680 www.firstgeneral.ca Jackie Bassel • jbasselflatt@rogers.com

3 hrs 3 hrs 3 hrs 3 hrs 3 hrs 6 hrs 3 hrs 3 hrs 6 hrs 6 hrs

Course

Format

An Ounce of Prevention Assisting the Policy Holder Assisting the Policy Holder at the Time of the Claim Risk Management

50 Burnhamthorpe Road West, Suite 1102 Mississauga, ON L5B 3C2 (905) 896-8181 www.esrs.com Mark Samis • mesamis@esrs.info

Course

Format

Environmental Impacts and Insurance Issues Environmental Issues and Trucking Losses Mould Claims: Water Damage Claims Gone Bad Mould/Asbestos

Credit 3 hrs 1.5 hrs 1.5 hrs 2 hrs

First OnSite Restoration L.P.

Format

Credit 1 hr

Fire Underwriters Survey

Format

Understanding the Canadian Fire Insurance Grading Index

Format

Dry Ice Blasting Esporta Washing System Infrared Camera Water Damage

Course Credit

First Canadian Title

Fraud

1 hr 1.5 hrs 1 hr 1.5 hrs 1 hr 1 hr 1 hr

Credit 1 hr 1 hr 1 hr 1.5 hrs

505 Queensway East, Suite 201E Mississauga, ON L5A 4B4 (905) 270-4727 Fred Defrancesco • fredfrances@onlinestudies.net

2 hrs

Format

1 hr 1 hr

Fred De Francesco / Fairview Insurance Brokers Inc.

2235 Sheridan Garden Drive Oakville, ON L6J 7Y5 (905) 287-1000 / 1-800-307-0370 www.firstcanadiantitle.com Alisha Leeking • aleeking@firstcdn.com

Course

Credit

Foley Restoration

Course

150 Commerce Valley Drive West Markham, ON L3T 7Z3 1-800-268-8080 www.fireunderwriters.ca Michael Currie • michael.currie@scm.ca

Course

Format

An Introduction to Mould Basic Construction and Ice Damming Commercial Properties “Are you prepared for the next disaster?”

Document Recovery Solutions Emerging Technology in Insurance Restoration - Creating Efficiencies Fire and Smoke Damage Restoration Hoarding - A Mounting Issue for Insurance Providers Understanding Ice Damming Understanding Water Damage

F.I.R.E. Incorporated

Basic Construction and Ice Damming

2.5 hrs 3 hrs

17250 Hwy # 27, Suite 101 Schomberg, ON L0G 1T0 (905) 939-8588 www.foleyrestoration.com Adam Tzarik • adam.tzarik@foleyrestoration.com

264 Welland Avenue, Midtown P.O. Box 23120 St. Catharines, ON L2R 2P8 (905) 685-3473 / 1-800-416-3473 www.firegroup.net Stan Dymczak • stan@firegroup.net

Course

3 hrs 1 hr

170 University Avenue, Suite 403 Toronto, ON M5H 3B3 (416) 586-3781 www.firstonsite.ca Kristin McCutcheon • (226) 338-0708 • kmccutcheon@firstonsite.ca

Course Environmental Solutions Remediation Services

Credit

Credit 1 hr

Auto Insurance - Brokers Guidelines and Ontario Market Reform Bill 18 - Priority of Liability - Leased or Rented Automobiles Certificates of Insurance Commercial Automobile Insurance, Interpretation and Underwriting Garage Automobile Policy

Format

Credit 3.5 hrs 3 hrs 3 hrs

/2 day Full day

1

Interpreting the OAP 1 Ontario Auto Reforms - 2010 - A Brokers Prospective on Sales and Service Perspective on Endorsements Producing Evidence of Insurance For Car/Truck Rental Companies; Short Term Lease/Long Term Lease

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

6 hrs 3 hrs 7.5 hrs 7 hrs 2 hrs 7 hrs 4 hrs

29

Category 2: Technical Subjects Garfield M. Payne Insurance Claims Lawyer

Guarantee Company of North America, The

1321 Cambridge Drive Oakville, ON L6J 1S2 (905) 338-9899 Garfield Payne

4950 Yonge Street, Suite 1400, Madison Centre Toronto, ON M2N 6K1 (416) 223-9580 www.gcna.com Dean Bast • dbast@gcna.com Judith Mitchell • jmitchell@gcna.com

Course

Format

Using the “Professional Fees” Clause to Enhance Client Service and Claim Recovery from the Insurer

Credit Course 2 hrs

Gemz Consulting Services 139 Simonston Blvd.

Thornhill, ON L3T 4M1 (905) 886-5961 / 1-877-850-0003 www.gemzdiamondsetting.com Gerald Lewy • gemz@ican.net

Course

Format

Fraud Detection and Prevention Through Education

Credit

Format

Credit

3D Bond Claims Brokers Bond Form 14 Comprehensive 3D Bond (Fidelity) Contract Surety Overview D&O Employee Dishonesty: A Case of Controls 1.5 hrs Miscellaneous Surety Overview (Commercial Surety Bonding)

1 hr 2 hrs 2 hrs 2 hrs 2 hrs

40 University Avenue, Suite 800 Toronto, ON M5J 1T1 (416) 368-1700 / 1-800-564-5313 www.giffinkoerth.com forensics@giffinkoerth.com

Course

Format

872 Cranberry Court Oakville, ON L6L 6J7 (416) 230-0584 www.h-t.ca Kieran Hallinan • khallinan@h-t.ca

Accident Reconstruction and Investigation 1.5 hrs Techniques for Fraudulent MVA Claims Advanced Investigation of Slips, Trips & Falls & Personal Injury Claims Building Liability Seminar Effective Management of Environmentally Hazardous Materials in Property Losses Fire Scene Management Fire Seminar Solar Seminar Road Design

Course Credit

Loss Prevention & Control - Auto Glass Replacement

2 hrs 2.5 hrs 1 hr 1 hr 2.5 hrs 1.5 hrs 1 hr

Course

Format

Water Damage

Credit 1 hr

Highland Restoration 9 Commerce Road Orangeville, ON L9W 3X5 (519) 941-8141 / 1-877-941-8141 www.highlandrestoration.ca Rod Alcorn • rod@highlandrestoration.ca

Course Credit

Format

Operational Work Flow of a Restoration Company

Credit 4 hrs

3.5 hrs

IAQ Resources Canada 750 Tamarack Road, Box 270 Combermere, ON K0J 1L0 (613) 756-5651 www.iaqresourcescanada.com Julie Levi • julie@iaqresourcescanada.com

2207 Simcoe Road 93, R.R. #1 Barrie, ON L4M 4Y8 (705) 726-3921 / 1-800-414-2404 www.goldenenviro.ca Chad Trivett • chad@goldenenviro.ca

Format

Bio-Remediation

Credit 1 hr 1.5 hrs 2 hrs

Gowling Lafleur Henderson LLP

Course

Format

Asbestos Management and Control (Ontario) Bill C-45 Liability: How to Protect Organizations, Directors and Senior Officers Working Alone Risk Management

Credit 6.5 hrs 6.5 hrs 6.5 hrs

IIC Services 5330 Canotek Road, Unit 2 Ottawa, ON K1J 9C1 (613) 745-6100 www.iic.ca Douglas Everett • iicdde@yahoo.ca *All courses available as online or seminar formats.

Credit 6 hrs 2.5 hrs 2.5 hrs

Format

IAQ and Housing Durability Essentials Mold Assessment and Clean-Up Essentials: Residential Troubleshooting IAQ and Housing Durability

100 King Street West, Suite 1600, 1 First Canadian Place Toronto, ON M5X 1G5 (416) 862-3580 / 1-866-862-5787 www.gowlings.com Aneta Paczkowska • ext. 83645 • Aneta.Paczkowska@gowlings.com

30

1 hr 1 hr

150 Exeter Road, Unit 10 London, ON N6L 1G9 (519) 652-1152 www.higginsproteam.com Jason McGuire • jason@higginsproteam.com

Golden Environmental Services

Course

Credit

Higgins Pro Team

1020 N. University Parks Drive Waco, TX 76707 (254) 745-2480 Shirley Witt • Shirley.Witt@GlassDoctor.com

Format

Format

Advanced Business Interruption Claim Issues Profits Worksheet

Glass Doctor

Course

2 hrs

Hallinan Tautrims Inc.

3 hrs

Giffin Koerth Forensic Engineering

Course

…continues

Course

Format

B.I. Claims Problems (IIC03)

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr

Category 2: Technical Subjects B.I. Profits vs Gross Earnings (IIC02) Business Interruption (IIC01) CGL - Introduction (IIC04) CGL and Contracts (IIC07) Claims Made Coverage (IIC05) Commercial Property - Part I (IIC06) Commercial Property - Part II (IIC06A) Crime standard coverage (IIC08) Cyber Policy Comparison : - Part I (IIC31) - Part II (IIC32) Cyber Risk Management (IIC33) Cyber Risk Insuring Agreements (IIC10) E & O - Cause and Effect (IIC41) Employers Liability in Canada (IIC11) Employers Practices Liability (IIC12) Faulty Towers - CGL and workmanship (IIC13) Global Insurance Markets (IIC15) Global Insurance Maze (IIC14) Global Insurance Placing (IIC16) Green Energy Insurance (IIC17) Insurance to Value (IIC18) Jewellers Block extensions (IIC20) Jewellers Block introduction (IIC19) Kidnap & Ransom Insurance (IIC21) Modern Crime - Introduction to Cyber Risks (IIC09) Multi-Peril Coverage (IIC22) Political Risk (IIC23) Professional Liability (IIC24) Reinsurance (IIC25) Specialty Risks (IIC26) Terrorism: - Part I - Direct Damage (IIC27) - Part II - Third Party and Employers Liability (IIC28) Terrorist Insurance Wordings (IIC51) Umbrella (IIC29) Wrap Up Liability (IIC30)

1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr

ILS Learning Corporation 1211 Ryan Road Courtenay, BC V9M 3R6 (250) 897-0046 / 1-800-404-2211 www.ilscorp.com Ken MacRae • info@ilscorp.com

Course Additional Coverages in a Homeowners Form (SGI Canada) An Analysis of All Risks Coverage in a Homeowners Form (Wawanesa) Analyzing an All Risks Form (SGI Canada) Auto Theft - A Trans Canada Problem Business Interruption Business Liability Exclusions and Medical Expenses Exclusions (Wawanesa) Business Liability Exposures and Medical Expenses Coverage (Wawanesa) CGL - Part 1: Canadian Legal Basics

Format

Credit

Internet

2 hrs

Internet Internet Internet Internet

2 hrs 2 hrs 3 hrs 2 hrs

Internet

2 hrs

Internet

2 hrs

Internet

2 hrs

…continues

- Part 2: Coverage A - Insuring Agreement - Part 3: Coverage A - Exclusions - Part 4: Coverage B, C & D, Who Is An Insured, Amount of Insurance, Common Exclusions, CGL Conditions and Miscellaneous Liability Coverages Clauses and Condition, Including Co-Insurance and Permission, in a Blanket All Property Policy (SGI Canada) Commercial Crime Commercial Form-Six Optional Coverages Including Earthquake, EDP and Exterior Glass (Wawanesa) Commercial Liability Coverages Including Extensions and Conditions (Wawanesa) Commercial Property Commercial Property Coverages Commercial Property Insurance: “All Risks” Policies - What’s Covered/What’s Not - Perils Exclusions - Property Exclusions Comprehensive Dishonesty, Disappearance and Destruction Rider: Parts 1 & 2 (SGI Canada) Comprehensive Farmer’s Liability: Parts 1-3 (SGI Canada) Condominium Unit Owners Package - Property Coverages Contract Bonds Contractual Exclusion of Liability as a Defence to Negligence Claims: The Effects of Waivers and Releases of Liability Coverages and Exclusions in a Blanket All Property Broad Form Policy (SGI Canada) Crime Coverage (Wawanesa) Directors & Officers Liability: - For Profit Corporations - Non-Profit Corporations Dwellings, Outbuildings & BelongingsOptional Coverages (SGI Canada) Earthquake Insurance - Are You Ready for the Big One? Farm Advantage Coverage (SGI Canada) Farm Machinery Floater (SGI Canada) Farm Property Coverages Including Extensions, Exclusions and General Conditions (SGI Canada) Fertilizer, Chemicals and Fodder Insurance (SGI Canada) Forest Fires: Making Property “Fire Smart” Garage and Auto Dealers Insurance - Parts 1-3 Grain and Irrigation Equipment Insurance (SGI Canada) Homeowners Forms-Common Characteristics (SGI Canada) Homeowners Forms-Section 1-Property Coverages: Common Characteristics -Parts 1 & 2 (Wawanesa) Homeowners Forms All Risks Coverage Homeowner’s Insurance - The “Who”, “Why” and “How” to Recognize Potentially Fraudulent Claims Homeowner’s Liability Insurance - Legal Standards and Precedents Homeowners Personal Liability

Internet Internet

2 hrs 2 hrs

Internet

2 hrs

Internet Internet

2 hrs 2 hrs

Internet

2 hrs

Internet Internet Internet

2 hrs 2 hrs 2 hrs

Internet Internet

2 hrs 2 hrs

Internet

2 hrs/part

Internet

2 hrs/part

Internet Internet

3 hrs 2 hrs

Internet

2 hrs

Internet Internet

2 hrs 2 hrs

Internet Internet

2 hrs 2 hrs

Internet

2 hrs

Internet Internet Internet

2 hrs 2 hrs 2 hrs

Internet

3 hrs

Internet Internet

2 hrs 2 hrs

Internet

2 hrs/part

Internet

2 hrs

Internet

2 hrs

Internet Internet

2 hrs/part 2 hrs

Internet

2 hrs

Internet

3 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

31

Category 2: Technical Subjects -Parts 1 & 2 (SGI Canada) Internet Homeowners Property Coverage Internet -Parts 1 & 2 Identity Theft and Risk Management Techniques Internet Liability of Owners For Their Pets: Legal Precedents Internet Loss of Income Coverage (Wawanesa) Internet Marijuana Grow Operations: Insurance and Other Implications Internet Marine Pleasurecraft Insurance Made EasyFor Those of Us Who Don’t Know Starboard from Port Internet Mold: - Causes, Effects & Risk Management Techniques Internet - Insurance and Legal Consequences Internet Occupiers Liability: An Analysis of the Legal Rights, Duties and Responsibilities Internet One for the Road-Two for the Courts: Alcohol or Liquor Liability Internet Pet Insurance - Insurance for Man’s Best Friends Internet Property Coverages in a Commercial Policy (Wawanesa) Internet Property Insured and Exclusions Under Building and Building Contents CoverageSection Internet Risk Management Internet SGI Canada: The New CGL Policy - Part 1: Coverage A - Insuring Agreements & Exclusions Internet - Part 2: Coverage A (Exclusions) & Section II - Who Is An Insured Internet - Part 3: Analyzing Coverages B, C and D Internet - Part 4: Limits, Deductibles & Conditions Internet Some Common Additional Coverages & Coverage Extensions in a Commercial Policy (Wawanesa) Internet Some Coverage Limitations in a Commercial Policy (Wawanesa) Internet The High Cost of Employee Dishonesty and What Business Owners Can Do About It Internet The New CGL Policy - Part 1: A. - Bodily Injury and Property Damage Liability Internet - Part 2: More Coverage A. Exclusions & Who’s Covered Internet - Part 3: Coverages B, C and D Internet - Part 4: Limits, Deductibles & Conditions Internet The OAP 1 Owner’s Form - An Indepth Look - Parts 1, 2 & 4 Internet The OAP 1 Owner’s Form - An Indepth Look - Part 3 Internet Underwriting Internet Wawanesa Business Insurance Policy Enhancement Endorsement Internet

2 hrs/part

2 hrs 2 hrs

Liability of Vehicle Repair

32

Course

3 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 1 hr/part 2 hrs 2 hrs 2 hrs

Credit 1 hr

6 hrs 2 hrs 3 hrs 3 hrs 2 hrs 3 hrs

P.O. Box 118 Carleton Place, ON K7C 3P3 1-866-482-2201 www.infotrendscanada.com Nicole Schalich • nicole@infotrendscanada.com

2 hrs

2 hrs

Credit

Infotrends Canada

3 hrs

2 hrs

Format

Commercial Account Surveying Directors’ and Officers’ Liability: - Canadian vs. U.S. Wordings - Obligations of Board Members Errors and Omissions Insurance Insurance Considerations in Landlord and Tenant Leases Insuring Revenue Producing Properties

3 hrs 2 hrs

359 Davis Road Oakville, ON L6J 2X2 (905) 842-9696 www.oaktowncollision.com John Rodrigues • john@oaktowncollision.com

Format

92 Lakeshore Road East, 2nd Floor Mississauga, ON L5G 4S2 (905) 271-2070 www.takecover.ca Andy Schwartze • andy@takecover.ca

2 hrs

Imperial Oaktown Collision Center

Course

IMS Insurance Marketing Services Ltd.

2 hrs/part

3 hrs 2 hrs

…continues

Course

Format

Added Features of Homeowners Coverage (SGI Canada) Internet Alcohol or Liquor Liability Internet All Risks Coverages in a Homeowners Form (Wawanesa) Internet All Risks Forms Analysis (SGI Canada) Internet An Introduction to Contract Bonds Internet Automobile Theft in Canada Internet Blanket All Property Coverages - Clauses and Conditions (SGI Canada) Internet Blanket All Property Policies - Coverages and Exclusions (SGI Canada) Internet Buildings/Buildings Contents Coverage Internet CGL: Coverage A, B, C, D & Persons Insured, Limits of Insurance and Policy Conditions (CE77) Internet CGL: Parts 1-4 Internet Chemical, Fodder and Fertilizer Insurance (SGI Canada) Internet Commercial Additional Coverages and Extensions (wawanesa) Internet Commercial Coverage Limitations (Wawanesa) Internet Commercial Crime Coverage (Wawanesa) Internet Commercial General Liability - Limits, Deductibles and Conditions (SGI Canada) Internet Commercial Liability Extensions and Conditions (Wawanesa) Internet Commercial Loss of Income Coverage (Wawanesa) Internet Commercial Policy Property Coverages (Wawanesa) Internet Commercial Property Insurance - Broad Form (CE78) Internet Commercial Property Insurance: Parts 1 & 2 Internet Common Characteristics of a Homeowners Form (SGI Canada) Internet Common Characteristics of All Risks Coverages in a Homeowners Form Internet Condominium Property Coverages Internet

Credit 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 3 hrs 2 hrs 2 hrs 3 hrs 8 hrs 2 hrs/part 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 4 hrs 2 hrs/part

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

2 hrs 2 hrs 3hrs

Category 2: Technical Subjects Contractual Exclusions of Liability Internet Coverages Under Bodily Injury and Property Damage Liability (SGI Canada) Internet Dishonesty, Disappearance and Destruction Coverage: Parts 1 & 2 Internet Employee Dishonesty Internet Enhancement Endorsement on Wawanesa BIP Internet Exclusions Under Bodily Injury and Property Damage Liability (SGI Canada) Internet Exclusions Under Business Liability and Medical Expenses (SGI Canada) Internet Farm Machinery Coverages (SGI Canada) Internet Farm Property Extensions, Exclusions and Conditions (SGI Canada) Internet Farm Property/Produce Coverage (SGI Canada) Internet Farmer Liability Coverage: Parts 1-3 (SGI Canada) Internet Forest Fires - Risks and Risk Management Internet Homeowners Forms - Section 1: Parts 1 & 2 (SGI Canada) Internet Homeowner’s Fraud Internet Homeowner’s Policies - Liability Insurance Internet Insurance and Earthquakes Internet Insuring Garage and Auto Dealers: Part 1-3 Internet Insuring Pets Internet Liability of Directors & Officers in a For Profit Cooperation Internet Liability of Directors & Officers in a Non-Profit Corporation Internet Marine Pleasurecraft Insurance Internet Medical Expenses and Business Liability Exposures (Wawanesa) Internet Natural Disasters and Environmental Problems: Insurance Issues and Prevention Measures to Minimize Risk (CE75) Internet Occupiers Liability Internet Ontario Auto - O.A.P. 1 - Parts 1, 2 & 4 Internet Ontario Auto - O.A.P. 1 - Part 3 Internet Optional Coverages in a Commercial Form (Wawanesa) Internet Optional Coverages in a Homeowners Form (SGI Canada) Internet Personal Injury Liability (SGI Canada) Internet Personal Liability in a Homeowners Form: Parts 1 & 2 (SGI Canada) Internet Pet Owners Liability Internet Property Coverages in a Homeowners Form: Parts 1 & 2 (Wawanesa) Internet Protecting Against Identity Theft Internet Seed and Irrigation Equipment Insurance (SGI Canada) Internet The Effects of Marijuana Grow Operations Internet The Issue of Mold: - Part 1 Internet - Part 2 Internet Wawanesa: YPI (Wawanesa Personal Insurance) Policy - Section 1 - Property Coverages: Part 1 Internet

2 hrs

Institute for Catastrophic Loss Reduction, The (ICLR) 20 Richmond Street East, Suite 210 Toronto, ON M5C 2R9 (416) 364-8677 www.iclr.org Dan Sandink • dsandink@iclr.org

2 hrs 2 hrs/part 2 hrs 2 hrs

…continues

Course

Format

Basement Flooding and Homeowners

Credit 1 hr

2 hrs

Insurance Brokers Association of Ontario (IBAO)

2 hrs 2 hrs

1 Eglinton Avenue East, Suite 700 Toronto, ON M4P 3A1 (416) 488-7422 / 1-800-268-8845 www.ibao.org Tracey Blouin • ext. 118 • tblouin@ibao.on.ca

3 hrs

Course

2 hrs

Advanced Broker Course - Technical Week

2 hrs/part 2 hrs 2 hrs/part 2 hrs 3 hrs 2 hrs 2 hrs/part 2 hrs 2 hrs 2 hrs 2 hrs 2 hrs 9 hrs 3 hrs 1 hr/part 2 hrs 2 hrs 2 hrs 2 hrs

2 hrs 2 hrs 3 hrs 2 hrs 2 hrs

Credit 16 hrs

Insurance Education Services 380A Horner Avenue Toronto, ON M8W 2A1 (416) 231-0310 Lydia Obinim • obiniml@aol.com

Course

Format

Commercial Insurance Basics (Feb. 2004)

Credit 6 hrs

Insurance Institute of Ontario (IIO) 18 King St. East, 16th Floor Toronto, ON M5C 1C4 (416) 362-8586 www.insuranceinstitute.ca Nancy Rivera • ext. 2244 • nrivera@insuranceinstitute.ca Cambrian Shield: Peter Hood • phood@insuranceinstitute.ca • (519) 505-2305 Conestoga: Heather Graham • hgraham@insuranceinstitute.ca • (519) 579-0184 Hamilton-Niagara: Dawn Elliott • delliott@insuranceinstitute.ca (905) 574-1820 Kawartha/Durham: Heather Tanner • htanner@insuranceinstitute.ca (416) 865-2704 / 1-866-362-8585 • ext. 2222 Ottawa: Ellen Legault • elegault@insuranceinstitute.ca • (613) 722-7870 Southwestern Ontario: Wendy Barbour • wbarbour@insuranceinstitute.ca • (519) 432-3666

Course

Format

Credit

Various seminars offered.

2 hrs/part 3 hrs 2 hrs/part 2 hrs

Format

Insurance Project Consultants 1389 Allangrove Drive Burlington, ON L7M 1J4 (905) 639-1785 Frank Szirt • inspro@cogeco.net

Course

Format

Beyond the CGL Changes in the CGL (2006) Environmental Liability Insurance General Liability Insurance Insuring Directors & Officers Introduction to Directors & Officers Liability and Professional Liability Insurance Legal Liability - The Basics Meeting the Needs of the Contractor The Commercial Umbrella The Personal Umbrella

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 6 hrs 3 hrs 6 hrs 6 hrs 6 hrs 4 hrs 3 hrs 6 hrs 6 hrs 3 hrs

33

Category 2: Technical Subjects Insurancelink.ca

Keith Shantz

B102 - 189, 5212 48 Street Red Deer, AB T4N 7C3 (403) 391-9555 www.insurancelink.ca Larry Mousseau • larry@insurancelink.ca

1397 Peninsula Road, R.R. #2 Port Carling, ON P0B 1J0 (705) 765-5820 Keith Shantz • muskokargv@hotmail.com

Course

Format

Credit

Insurance Law in Canada Keeping Insurance Claims Cost Down: Alternative Dispute Resolution (ADR) Legal Basics & Insurance Contracts: Common Law in Canada Quebec Insurance Law Basics: Civil Law in Canada Understanding Tort Law

Internet

1 hr

Internet

1 hr

Internet

1 hr

Internet Internet

1 hr 1 hr

Course

5236 Cherryhill Crescent Burlington, ON L7L 4C4 (905) 333-1727 Jim Bonnay • jamesbonnay@cogeco.ca

Format

A “Tune-Up” for Ontario Auto (OAP 1) Advanced Commercial Risk Assessment An Investigative “Look” at Crime Insurance Analyzing the Insurance Needs of Your Personal Lines Customer Certificates of Insurance Commercial Survey Selling Fidelity Coverages The Revised Auto Policy and The Broker The Revised Commercial General Liability

Format

Understanding Issues and Risk Management Considerations for Watercraft Home Study

4 hrs 6 hrs 3 hrs 3 hrs 1 hr 6 hrs 1 hr 3 hrs 3 hrs

6 hrs 6 hrs

23 Industrial Drive Caledonia, ON N3W 1H8 (905) 765-3445 www.krway.com Roxanne Wilkieson • rwilkieson@krway.com

Course

Credit

Credit

KRTS Transportation Specialists Inc.

James E. Bonnay Insurance Consultant

Course

…continues

Trucking 101: - Module 1 - Module 2 - Module 3

Format

Credit

Internet

12 hrs 7 hrs 7 hrs

Lewin, Wright & Company Inc. 288 Carlisle Road Carlisle, ON L0R 1H2 (905) 689-7988 www.lewinwright.com Lawrence Lewin • llewin@lewinwright.com

Course

Format

Property Appraisal Services

Credit 1.5 hrs

J.J.I. Risk Management & Insurance Solutions Ltd. 579 Pearson Street Newmarket, ON L3Y 1G2 (905) 895-7475 / 1-855-895-7475 www.jjiriskmanagementninsurancesolutions.ca Cris Daniels • jji@bellnet.ca

Course

Format

A Review of Contracts and Leases Analysis and comparison on the Commercial Property Broad Form (IBC Form No. 4037) and the Commercial Property Named Perils Form (IBC Form No. 4036) COPE Garage Automobile - A review of exposures and coverages Overview of Construction Insurance Overview of General Liability Insurance Review of IBC Builders’ Risk (Broad) Form (IBC Form No. 4042) and the CCDC Endorsement (IBC Form No. 4047) Review of “Business Interruption Insurance” For Construction Risks Review of Business Interruption Insurance: Part 1 Review of Business Interruption Insurance: Part 2 - Special Forms for Specific Exposures Review of Business Interruption Insurance: Part 3 - Completion of Business Interruption Worksheets Review of Comercial Property Exposures and Commercial Property Insurance Review of the IBC Commercial General Liability Form (IBC Form No. 2100) Review of Wrap-Up Liability Forms The Fundamentals of Risk Management Umbrella Liability

34

Loss Watch Inc. 1933 Malden Crescent Pickering, ON L1V 3G6 (416) 767-4800 www.losswatch.com Gillian Cameron • gilliancameron@losswatch.com

Credit 3 hrs

3 hrs 3 hrs

Course

3 hrs

Course

Format

EIL

Credit 1 hr

Marcel’s Collision 5584 Tecumseh Road East Windsor, ON N8T 1C7 (519) 945-1181 www.marcelscollision.com Marc Marier • marcelcollision@on.aibn.com

3 hrs

2 hrs

3 hrs 2 hrs 2 hrs

1049 McNicoll Avenue Toronto, ON M1W 3W6 (416) 492-4411 www.maltmans.com Craig Walker • cwalker@maltmans.com

3 hrs

3 hrs

Credit

Maltman Group International

3 hrs 3 hrs 3 hrs 3 hrs

Format

L.W.I. Inspection of High Value Homes Marshall Swift RCT Wood Heat

Course

Format

Understanding the Preferred Claims Processing Program

3 hrs 3 hrs 3 hrs 3 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr

Category 2: Technical Subjects

…continues

Marine Insurance Services

McLarens Brouwer International

P.O. Box 224 Midland, ON L4R 4K8 (705) 526-9541 www.marineinsureservices.com Michael Downer • downer@marineinsureservices.com

5925 Airport Road, Suite 1000 Mississauga, ON L4V 1W1 (905) 671-0185 www.mbii.ca Gordon Powell • Gordon.Powell@mbii.ca

Course

Format

Fibreglass Repair Marine Corrosion Marine Navigation & Collision Regulations Personal Watercraft

Credit 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs

Course

Credit 16 hrs 2 hrs

MEA Forensic Engineers & Scientists Ltd. 226 Britannia Road East Mississauga, ON L4Z 1S6 (905) 507-1844 / 1-866-507-1844 www.meaforensic.com Xaine Bhatia • xaine.bhatia@meaforensic.com

Marshall & Swift / Boeckh 2700 Matheson Blvd. East, East Tower, Suite 703 Mississauga, ON L4W 4V9 (905) 282-0110 / 1-800-661-3619 www.msbinfo.com Mary Cavaleri • ext. 226 • mary.cavaleri@msbinfo.com

Course

Format

Introduction to Trucking Tracking Claims and Risk Management Issues Electronically

Course

Format

Credit

BVS Agricultural BVS Commercial Fundamentals of Construction-ResidentialInternet Introduction to RCT Express Main Street Internet RCT EvaluRater Training RCT Express High Value Internet RCT with Mobile Home

2 hrs 2 hrs 4 hrs 1 hr 2 hrs 1 hr 2 hrs

Format

Credit

Accident Reconstruction Software Automobile Crash Data Recorders - “The Black Box Under Your Seat” Biomechanics of Trip, Slip & Fall Introduction to Collision Reconstruction Introduction to Injury Biomechanics Motor Vehicle Collisions with Pedestrians - Engineering Investigations from Nighttime Visibility to Injury Biomechanics Motorcycle Accident Reconstruction Product & Property

1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr

McCuskee Consulting Ltd. 10 Lincoln Drive Regina, SK S4S 2V6 (306) 586-2553 Judy McCuskee • judy@mccuskee.com

Metro-Wide Consulting

Course

Format

Credit

Commercial Cornerstones

1/2 day 1 day

3 hrs 6 hrs 3 hrs 3 hrs 3 hrs 3 hrs

Commercial Liability: The Tough Stuff Commercial Property Beyond the Basics Condominiums: Putting the Puzzle Together It’s Not Your Full Time Residence?

Non-Profits: Your Best Commercial Clients May Not Be Businesses At All Old MacDonald Had A...Business? The Farm That Is Not Just A Farm Travel...At Your Own Peril?

When Bad Things Happen To Your Clients’ Clients: Foundations of Commercial Liability

3 hrs 3 hrs 3 hrs

649 Scottsdale Drive, Suite 100 Guelph, ON NG 4T7 1-800-265-8381 www.mckellar.com Joanne Driscoll • jdriscoll@mckellar.com

Structured Settlements 101 - Concepts and Key Terms

Format

Course

Format

Claims Handling Process

Credit 8 hrs

MGB Claims Consultants Inc. 317 Adelaide Street West, Suite 404 Toronto, ON M5V 1P9 (416) 593-4444 www.mgbclaims.com Shawn Burnett • Shawn.Burnett@mgbclaims.com

3 hrs

McKellar Structured Settlements Inc.

Course

5540 Prosper Court Mississauga, ON L5V 2E5 (416) 574-9194 Konstantine Katsoulis • Metrowideconsult@aol.com

Course

Format

Credit

Builder’s Risk/Wrap Up Liability Controlling Soft Fraud Equipment Breakdown - Whose Loss is it Anyway?

Property Update

1 hr 1 hr 1 hr 1 hr

Miller Restoration Ltd.

Credit 1.5 hrs

12 Export Avenue St. Catharines, ON L2M 7L9 (905) 688-9224 www.miller-restoration.com Tracy Holmwood • tholmwood@miller-restoration.com

Course

Format

Basic Construction & Ice Damming Mould Management Smoke Damage Thermography Understanding Mould Water Damage & Back Water Value

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs

35

Category 2: Technical Subjects Mind-Set Training Inc.

Ontario Aviation Insurance division of Harold J. Mitchell Insurance Ltd.

447 Winston Blvd.

Cambridge, ON N3C 3Y5 (519) 658-2441 www.mind-settraining.com Peter Morris • pmorris@sentex.net

Course

Format

Technical Insurance Skills

…continues

1090 Don Mills Road, Suite 504, Royal Bank Building Don Mills, ON M3C 3R6 (416) 441-3333 Paul Armstrong • paul-armstrong@rogers.com

Credit

Course

Format

Credit

16 hrs

Aviation Insurance

1

/2 day Full day

3.5 hrs 6 hrs

Mold & Bacteria Consulting Laboratories (MBL) Inc. 1020 Brevik Place, Unit 1A Mississauga, ON L4W 4N7 (905) 290-9101 / 1-866-813-0648 www.moldbacteria.com Jackson Kung’u • jkungu@moldbacteria.com

Course

Format

Mold Training Course

Origin and Cause Incorporated 1336 Sandhill Drive Ancaster, ON L9G 4V5 (905) 648-5522 / 1-888-624-3473 www.origin-and-cause.com Richard Kooren • rkooren@origin-and-cause.com

Credit 4 hrs

Course MRD Consulting 52 Woolwich Street East, SS4 Elora, ON N0B 1S0 (519) 760-0528 Melanie Clare • mrdconsulting@ymail.com

Course

Format

Introduction to Non-Profit Directors & Officers Insurance Introduction to Professional Liability Insurance

Credit 6.5 hrs 6.5 hrs

Format

Credit

Analysis of Risk Control of Risk Financing of Risk Practice of Risk Management Principles of Risk Management

Internet Internet Internet Internet Internet

10 hrs 10 hrs 10 hrs 10 hrs 10 hrs

National ATV Schools Ltd. 269 Charland Road South Connaught, ON P0N 1A0 (705) 363-6010 Julien Comtois • nationalatv@ntl.sympatico.ca

Course

Format

An Introduction to ATV Safety & Legislation: Understanding and Evaluating Risk

Credit 2.5 hrs

Nichol Commercial Kitchen Cleaning 31 Hyla London, ON N5Z 2L1 (519) 451-4199 Dave Nichol • dave@nicholpower.com

Course Commercial Restaurant Exhaust System Cleaning Training

Format

3 hrs 3 hrs 3 hrs 3 hrs 3 hrs

38 Crockford Blvd.

Toronto, ON M1R 3C2 (416) 299-8890 / 1-800-661-5975 www.pds.ca Jesse Roher • jroher@pds.ca Jennifer Toering • jtoering@pds.ca

Course

Course

Format

Asbestos Work in Construction Asbestos Work in Construction (Overview) ASD Applied Structural Drying Ice Damming Insurance Restoration; Tips and Tools for Insurance Brokers Insurance to Value, A Restoration Contractors Perspective Loss and Product Hazards Marijuana Growing Operations Mould & Mildew Oil Spills Ontario Building Code The Role of the Restoration Contractor in the Claims Process Water Loss Mitigation Water Out

Credit 4 hrs 1 hr 6 hrs 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 2 hrs 1 hr 1 hr 1 hr 1 hr 1 hr

Performance Plus 108 Niska Road Guelph, ON N1C 1A5 (519) 822-5490 Vince Hanson • vhanson@mgl.ca

Credit 3.5 hrs

Course

Format

Technical Insurance Skills

36

Credit

Paul Davis Systems

National Alliance for Insurance Education & Research 3630 North Hills Drive Austin, TX 78731 1-800-633-2165 www.scic.com Theresa Bucek • tbucek@scic.com

Format

Alarm Systems Electrical Fires Fire Investigations Natural/Propane Gas Fired Appliances Vehicle Fires

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 16 hrs

Category 2: Technical Subjects Transportation of Dangerous Goods: Shippers, Carriers and Handlers Update on Asbestos in Drywall

PGW ULC 876 Edgeley Blvd.

Vaughan, ON L4K 4V4 (905) 738-7791 www.pgwglass.com Karen Balch • kbalch@pgwglass.com

Course

Format

Airbag and Restraint Systems for Insurers Auto Physical Damage for the Insurer Claims Management through Windshield Repair Fraud Prevention through Vehicle Inspection Hybrid and Alternative Power Vehicles for Insurers

Credit 3 hrs 3 hrs 2 hrs 3 hrs 3 hrs

11704 Prairie Valley Road, Box 856 Summerland, BC V0H 1Z0 (250) 494-1361 / 1-888-537-4878 www.philackland.com Phil Ackland • packland@shaw.ca

Commercial Kitchen Exhaust Inspection Course

Format

Credit

1 day 2 days

6.5 hrs 13 hrs

2301 Royal Windsor Drive Mississauga, ON L5J 1K5 (905) 823-8377 www.ppgrefinish.com Jolene Srebotnjak • (905) 855-4499 • srebotnjak@ppg.com

Course

2470 Milltower Court Mississauga, ON L5N 7W5 (905) 363-0678 / 1-855-746-2446 www.pinchin.com Liza Hernandez • (905) 363-1335 • lhernandez@pinchin.com

Format

Asbestos Awareness Asbestos Control in Buildings and Industry Brownfield O. Reg. 153/04 Carbon Offset Clandestine Drug Lab Assessment and Cleanup Construction Related Infection Control in Healthcare Facilities Due Diligence in the Prevention & Control of Mould Growth in Buildings Effective Fire Safety Compliance Strategies EH& S Compliance Workshop Flood Restoration - What Facilities People Should Know Hazards and Control of Mould 3 days and Legionella in Buildings Indoor Air Quality 1 day Infection Control Introduction to Building Science Legionella Sources, Risks and Water Treatment Lock-Out/Tag-Out Mould Awareness New Asbestos Regulations in Quebec & Nova Scotia Radon Measurement 2 days Radon Mitigation 4 days Spills Response Testing for Mould Toxic Reduction Act

Format

Aftermarket Parts for Insurers Airbag and Restraint Systems for Insurers Auto Physical Damage for the Insurer Claims Management through Windshield Repair Collision Repairs for Insurers Fraud Prevention through Vehicle Inspection Hybrid and Alternative Power Vehicles for Insurers Salvage Vehicle Parts Usage for Insurers The Impact of Distracted Driving on Insurance Vehicle Inspection for Insurers

Credit 3 hrs 3 hrs 3 hrs 2 hrs 2.5 hrs 3 hrs 3 hrs 3 hrs 2 hrs 2.5 hrs

Premier Environmental Services Inc. 60 Shade Street Cambridge, ON N1R 4J8 (519) 623-9208 David Wade • dwade@premiercorp.ca

Pinchin Environmental

Course

6.5 hrs 2 hrs

PPG Canada Inc.

Phil Ackland & Associates

Course

…continues

Course

Format

Environmental Underwriting Surveys

Credit 1 hr

Credit 3.5 hrs 16 hrs 2 hrs 2 hrs 2 hrs

Professional Liability Underwriting Society (PLUS) 5353 Wayzata Blvd., Suite 600 Minneapolis, MN 55416 (952) 746-2580 / 1-800-845-0778 Cathy Haukom • chaukom@plusweb.org

Course 7 hrs 6.5 hrs 2 hrs 2 hrs 2 hrs 16 hrs 2 hrs 7 hrs 2 hrs 2 hrs 2 hrs 3.5 hrs 2 hrs 2 hrs 13 hrs 16 hrs 3.5 hrs 2 hrs 2 hrs

Format

Accountants Professional Liability Insurance: In Focus (RPLUEO16) Internet Advanced Medical Professional Liability Insurance (RPLUEO17) Internet Cyber Risk Insurance: In Focus (RPLUMISC23) Internet Design Professional Liability Insurance: In Focus (RPLUEO18) Internet Directors & Officers Liability Insurance (RPLUC08) Internet Employment Practices Liability Insurance (RPLUEXEC11) Internet Fidelity & Crime Insurance for Commercial and Government Entities (RPLUEXEC13) Internet Fiduciary Liability Insurance: In Focus (RPLUEXEC12) Internet Financial Institution Bonds (RPLUEXEC14) Internet Fundamentals of Liability Insurance & Commercial General Liability Insurance (RPLUC02) Internet Insurance Professionals: In Focus (RPLUEO20) Internet

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 7 hrs 12 hrs 10 hrs 7 hrs 4 hrs 10 hrs 11 hrs 8 hrs 11 hrs 10 hrs 11 hrs

37

Category 2: Technical Subjects Lawyers Professional Liability Insurance (RPLUEO15) Media Professional Liability Insurance: In Focus (RPLUMISC22) Medical Professional Liability Insurance: Introduction (RPLUC07) Miscellaneous Professional Liability Insurance: In Focus (RPLUEO21) Private/Non-Profit D&O Liability Insurance (RPLUEXE10) Professional Liability Insurance Claims (RPLUC06) Professional Liability Insurance: Overview (RPLUC03) Professional Liability Reinsurance (RPLUC05) Public/Financial D&O Liability Insurance (RPLUEXEC09) Real Estate Professionals: In Focus (RPLUEO19)

Internet

10 hrs

Internet

8 hrs

Internet

7 hrs

Internet

11 hrs

Internet

7 hrs

Internet

7 hrs

Internet

11 hrs

Internet

7 hrs

Internet

7 hrs

Internet

11 hrs

PROMUS Inc. 2485 Jefferson Blvd.

Windsor, ON N8T 2W5 (519) 945-7888 www.promus.com Bob Purcell • bob.purcell@promus.com

Course

Format

Ice Damning & Construction Issues Mould Claims Sewer Back-Up Claims Smoke & Fire Claims Water Damage

Toxic Mold Remediation Water Damage/Black Water Category III (IICRC Standards)

Credit

Course

Format

Farm Succession Planning (Course #24) Investment Risk and Return (Course #16) Umbrella Insurance (Course #23) Understanding E&O Insurance (Course #18)

Credit 1.5 hrs 2 hrs 4 hrs 5 hrs

Course

Format

Basic Construction and Ice Damming IR - Thermography Mould Managmenet and Remediation New and Emerging Technologies with Insurance Restoration Understanding Mould

Course

Format

Deodorization of Residential Structure and Personal Property Emergency Services/Mitigation Structural Drying of Water Damaged Homes Successful Mitigation of Fire Damage Successful Mitigation of Water Damage

38

1 hr 1 hr 2 hrs 1 hr 1 hr

1010 N. University Parks Drive Waco, TX 76707 (254) 745-2444 / 1-800-583-9100 Jack White • jack.white@rainbowintl.com Melissa Schmalriede • melissa.schmalriede@rainbowintl.com

Format

Rapid Structural Drying Successful Mitigation of Category 3 Black Water Successful Mitigation of Fire and Smoke Damage Successful Remediation of Mould Successful Remediation of the Fungus Amongus

Credit 4 hrs 4 hrs 4 hrs 2 hrs 4 hrs

Raymond Watier (1753556 Ontario Ltd.) 98 Bradley Road Chelmsford, ON P0M 1L0 (705) 855-2415 Raymond Watier • raywatier@ymail.com

Course

Format

Anatomy of a CGL Liability and Personal Lines Primer for Directors and Officers Non Profit The Move to Commercial Lines

Credit 3 hrs 2 hrs 1 hr 16 hrs

Response Restoration 2301 Keele Street, Unit 1A North York, ON M6M 2Z5 (416) 526-5546 Sara John • sjohn@tga.ca

Course

Format

Water Damage

Credit 3 hrs

Riskpro

Credit 2.5 hrs 2.5 hrs 3 hrs 2.5 hrs 3 hrs

Credit

Rainbow International Restoration & Cleaning

PuroClean / PuroSystems, Inc. 6001 Hiatus Road, Suite 13 Tamarac, FL 33321 1-800-247-9047 www.puroclean.com Jacqui Burdo • ext. 138 • jburdo@puroclean.com

3 hrs

R & F Construction Inc.

Pro-Seminars International Inc. 4438 Ontario Street, Suite 203 Beamsville, ON L0R 1B5 1-877-524-7121 www.pro-seminars.com Alex Nicholson • alex@pro-seminars.com • 855-882-3427 Tom Miller • tom@pro-seminars.com • 866-833-8606 Adam Wyrcimaga • adam@pro-seminars.com • (905) 328-5555 *All courses available as online, text, email or CD formats.

3 hrs

3632 Telford Line, P.O. Box 2195 Orillia, ON L3V 6S1 (705) 325-5746 Trevor Walker • twalker@rfconstruction.com

Course

1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs

…continues

27 Chele-Mark Drive, R.R. 1 Sweabury, ON N4S 7V6 (519) 456-5851 Barbra Anne Runstedler Vaspori • riskpro@look.ca

Course

Format

Contractual Liability: Part I Contractual Liability: Part II

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 2 hrs 1.5 hrs

Category 2: Technical Subjects

…continues

Robert McIvor

SCM Risk Management Services

4430 Side Road 10N Cambridge, ON N3C 2V4 (519) 240-1572 Bob McIvor • rgmcivor@symatico.ca

150 Commerce Valley Drive West Markham, ON L3T 7X3 1-877-244-9437 www.scm-rms.ca Jeff Sutton • jeff.sutton@scm-rms.ca Judy Corbett • judy.corbett@scm-rms.ca

Format

Course Introduction to Aviation Insurance

Credit 6 hrs

Course R.R. #1, 161 Stisted Road Burk’s Falls, ON P0A 1C0 (705) 382-0924 / 1-800-367-1806 www.roystonrestorations.ca Michelle Keetch • royston@xplornet.com

Course

Format

Water Damage

Credit 2 hrs

2 hrs

RESCUE 202: Residential Systems - An Overview of the Mechanics of a Home

3 hrs

RESCUE 203: Solid Fuel Burning Systems From Floor Pad to Chimney, the Visual Inspection of a System RESCUE 204: Fuel Storage Tanks - From Installation to Failure

Ryding Auto Body

Format

Understanding the Collision Repair Industry

Credit 2 hrs

Rupi Manget General Insurance Coaching 3 Mayhew Lane Markham, ON L3P 3K5 (647) 224-5572 Rupinder Manget • rupimanget@yahoo.ca

Course

Format

Credit

An Introduction to Commercial General Liability

2 hrs

Business Interruption

2 hrs

Introduction to Commercial Insurance

3 hrs

Introduction to Commercial Property

2 hrs

SCM - The School of Loss Control Technology 150 Commerce Valley Drive Markham, ON L3T 7Z3 (905) 882-6300 / 1-800-268-8080 www.scm-rms.ca Bernadette Corless • ext. 5208 • Berndatte.Corless@scm.ca

Course Building Construction, Fire Protection & Basic Hazards (A1) Evaluation Systems Fuel Storage Tanks Liability Loss Prevention (A3) Residential Systems and Hazards Solid Fuel Burning Installations Special Hazards & Processes (A2)

Format

Credit 16 hrs 4 hrs 4 hrs 16 hrs 4 hrs 4 hrs 16 hrs

Credit 1.5 hrs

RESCUE 201: Systems of Evaluation Replacement Cost Issues Made Easy

3 hrs 2 hrs

Servicemaster of Canada Limited

1107 Castlefield Avenue Toronto, ON M6B 1E8 (416) 787-6174 www.rydingautobody.com Mark or Tiana De Lorenzo • mark@rydingautobody.com

Course

Format

iClarify Residential

Royston Restorations

5462 Timberlea Blvd.

Mississauga, ON L4W 2T7 (289) 777-2037 / 1-800-263-5928 www.servicemaster.ca Stacey Ernst • sernst@smrestore.ca

Course

Format

Construction Basics: - 1.0 Structural System - 1.1 Structural System Lunch ‘n’ Learn - 2.0 Roofing System - 2.1 Roofing Lunch ‘n’ Learn - 3.0 Exterior Finishes - 3.1 Exterior Finishes Lunch ‘n’ Learn - 4.0 Interior Finishes - 4.1 Introduction to Interior Finishes Lunch ‘n’ Learn - 5.0 Electrical, Plumbing & HVAC - 5.1 Electrical Lunch ‘n’ Learn - 5.2 Plumbing Lunch ‘n’ Learn - 5.3 HVAC Systems Lunch ‘n’ Learn

Credit 3 hrs 1 hr 3 hrs 1 hr 3 hrs 1 hr 3 hrs 1 hr 3 hrs 1 hr 1 hr 1 hr

Mold Remediation

3 hrs

Mold Remediation Lunch ‘n’ Learn

1 hr

RSD - Restorative Structural Drying

4 hrs

Smoke and Odor Mitigation

3 hrs

Smoke and Odor Mitigation Lunch ‘n’ Learn

1 hr

Subrogation Assistance on Mitigation Claims

3 hrs

Subrogation Reporting on Mitigation Claims

2.5 hrs

Water Damage Mitigation Water Damage Mitigation Lunch ‘n’ Learn 1 hr Water Damage Mitigation for Manufactured Homes Lunch ‘n’ Learn

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

3 hrs

1 hr

39

Category 2: Technical Subjects

…continues

Silverberg & Eby Investigative Accountants Inc.

Stantec Consulting Ltd.

1 Concorde Gate, Suite 302 Toronto, ON M3C 3N6 (416) 423-1957 Thomas Eby • ebyt@idirect.com

70 Southgate Drive, Unit 1 Guelph, ON N1G 4P5 (519) 836-6966 Lori Festarini • Lori.Festarini@stantec.com

Course

Format

Business Interruption: Introductory & Intermediate Level Business Interruption: Introductory & Intermediate Level

Credit

Course

Seminar

4 hrs

The New Ontario Environmental Regulations - O. Reg. 511/09

Format

Workshop

6 hrs

22 Paget Street, P.O. Box 1210 New Liskeard, ON P0J 1P0 (705) 647-7307 / 1-866-411-0122 www.strategicriskcontrol.com Owen Smith • owen@swlaws.com

P.O. Box 154 Chatham, ON N7M 5K3 (519) 354-2205 / 1-800-265-0505 Hugh Sinclair • hughs@ciaccess.com

Format

Fire Restoration Odor Removal Water Restoration

2 hrs

Strategic Risk Control Ltd.

Sinclair Cleaning Systems

Course

Credit

Course Credit 16 hrs 8.5 hrs 16 hrs

Format

Adding Value by Introducing Risk Controls to Insurers

Credit 6.5 hrs

Strone Corporation 2717 Coventry Road Oakville, ON L6H 5V9 (905) 829-5707 www.strone.ca

Singer Consulting Service 39 - 5255 Lakeshore Road Burlington, ON L7L 5X8 (905) 632-3043 Tom Singer • tom.singer@sympatico.ca

Course

Format

Boiler & Machinery

Stephen Coombs • stephen.coombs@strone.ca

Course Credit 2.5 hrs

2487 Vineland Road, Suite 100 Mississauga, ON L5K 2A3 (905) 822-2392 Stephen J. White • stephenjwhite@rogers.com

Format

Credit

Commercial General Liability Insurance for Industrial Risks

6 hrs

Commercial Lines Liability Insurance

6 hrs

Commercial Lines Property Insurance

6 hrs

Directors & Officers Liability Insurance

6 hrs

Errors & Omissions Liability Insurance

6 hrs

General Liability and Products Insurance - Industrial Risks

6 hrs

Personal Lines Liability Insurance

6 hrs

Personal Lines Property Insurance

6 hrs

Products and Premises Liability Insurance

6 hrs

Property Insurance - Industrial Risks

6 hrs

1 hr 1 hr

2100-250 Yonge St Toronto, ON M5B 2L7 1-800-670-4426 www.travelinsurance.ca Debbie Robinson • debbie.robinson@travelinsurance.ca

Course

Format

Credit

Broker Emergency Hospital and Medical Insurance for Canadians Internet/Seminar

1 hr

Canadian Expatriates

1 hr

Internet

Emergency Hospital and Medical

1 hr

Grow Your Business with Travel Insurance

1 hr

Impatriates to Canada

Internet

1 hr

Making Sense of Medical Underwriting

1 hr

Multi-Trip Plans

1 hr

Take Flight

1 hr

Travel Medical Insurance and Trip Cancellation and Interruption

2 hrs

Visitors to Canada

40

Credit

T.I.C. Travel Insurance Coordinators Ltd.

Somerset Insurance Consulting

Course

Format

Asbestos and Mould Historic Building Fire-Loss Remediation

Internet

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

1 hr

Category 2: Technical Subjects

…continues

Trojan Alarms Ltd.

Villeneuve Media Technologies Inc.

31 Raymond Street St. Catharines, ON L2R 2T3 (905) 688-5155 www.trojanalarms.com Henry Becker • becker@cogeco.net

2482 de l’Oiselet Laval, QC H7L 4X1 (514) 923-5302 www.rlv.ca Rene Villeneuve • rlvilleneuve@videotron.ca

Course

Format

Demystifying U.L.C. Monitoring

Credit

Course

2 hrs

Entertainment Technology: A Challenging Transition

Fighting Fires Before They Start: Addressing the Fire Problem

2 hrs

Ontario Building Code: What Does It Say About Fire Safety?

2 hrs

The Fire Safety Plan and How It’s Requirements Reduce Losses

2 hrs

Understanding Burglar Alarm Systems

2 hrs

Format

5 hrs

Walton Hall Training Inc. 363 Marion Street Sudbury, ON P3E 3H3 (705) 674-4251 www.WaltonHall.com Catherine Walton • CatherineWalton@WaltonHall.com

Course

15-75 Bayly Street West, Suite 274 Ajax, ON L1S 7K7 (416) 283-0775 / 1-866-342-0586 www.uniquechemical.com Steve Swalm • steveswalm@rogers.com

Format

Introductory Training Course in Chemical Cleaning and the Application of Unique Chemical Technologies Inc. Products

Format

Wood Energy - Oil Tank - Playground Equipment

Unique Chemical Technologies Inc.

Course

Credit

Credit 3.5 hrs

Waterloo Security Ltd. 295 Hagey Blvd., West Entrance Waterloo, ON N2L 6R5 (519) 747-2549 www.watsec.com

Credit

Doug Blakey • dblakey@watsec.com

5 hrs

Course

Format

Cyber Security

Credit

1 hr Tech & 2.5 hrs Mgmt

United Insurance Educators, Inc. 8213 - 352nd Street East Eatonville, WA 98328 (253) 846-1155 / 1-800-735-1155 www.uiece.com , www.cheapce.com Toni Amell • toni@uiece.com

Winmar

Course

Format

Credit

Business Insurance & 4 hrs psk E & O Insurance & 3 hrs psk Insurers & the Consumer & 4 hrs psk Insuring Property & Liability Risks The PC Professional & 5 hrs psk Risk & Return Umbrella Insurance

Internet

12 hrs tech

Internet

7 hrs tech

Internet

10 hrs tech

Internet Internet

16 hrs 6 hrs tech

175 Stronach Crescent London, ON N5V 3G5 (519) 451-0000 www.winmar.on.ca Debbie Matz • (905) 637-8246 • marketing@winmar.on.ca

Course

Internet Internet

Format

Credit

Emergency Claims Procedures & Property Restoration

1.5 hrs

Esporta Wash System

1.5 hrs

3 hrs 6 hrs tech & 6 hrs psk

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

41

Category 3: Personal Skills Abletech Consultants Inc.

AGH Harris Consulting

811 - 2350 Dundas Street West Toronto, ON M6P 4B1 (647) 723-8844 / 1-888-723-8844 www.abletechce.com Vivek Kankaria • info@abletechce.com

P.O. Box 753 Nipigon, ON P0T 2J0 (807) 887-0690 / 1-888-240-4343 Alistair Harris • alistair00@shaw.ca

Course

Format

Home Computer Security

Course Credit

Format

Relational Assertiveness

Credit 6 hrs

6 hrs

AIM Acend Corporate Centre

4818 Dovehouse Drive Mississauga, ON L5M 7K7 (905) 607-4949 www.aimcanadaonline.com Shannon Zammit • szammit@aimcanadaonline.com

80 Bloor Street West, Suite 501 Toronto, ON M5S 2V1 (416) 929-1599 www.acend.com Pamela Cuthbert • pamela.cuthbert@acend.com

Course

Format

Credit

Various introductory computer courses available.

Course

Achievement Centre, The 1601 River Road, Suite 22 Kitchener, ON N2A 3Y4 (519) 894-4748 www.theachievementcentre.com Wayne Vanwyck • ext. 105 • wayne@theachievementcentre.com

Course

Format

ACCISS Full Service Cycle Pure Selling

Credit 16 hrs 4 hrs 16 hrs

110 Woodbine Blvd., Unit 4 Etobicoke, ON M9W 5S6 (416) 674-6633 Michel Guerette • Michel.Guerette@akzonobel.com

Course

Format

Improving Insured’s Satisfaction

Credit 2 hrs

Applied Systems 201 Watline Avenue Mississauga, ON L4Z 1P3 1-800-387-2028 www.appliedsystems.com Paolina Testa • ptesta@appliedsystems.com

7 Talavera Crescent London, ON N5V 1K7 (519) 457-3438 www.advantagelifebalance.com Nancy Attrill • londonabt@gmail.com

Format

Credit

Akzo Nobel Coatings Inc.

Advantage Training Solutions

Course

Format

Various introductory Power Broker and computer courses available.

Course Credit

Format

Credit

Various introductory Agency Manager courses and web-based training available.

Productivity for Insurance Professionals Internet/Seminar Productivity for Managers Self Care, The Missing Link to Productivity

7 hrs psk & 1 hr mgmt Internet/Seminar 7 hrs psk & 1 hr mgmt Internet/Seminar

4275 King Street East, Suite 300 Kitchener, ON N2P 2E9 (519) 650-5565 www.advocateinsurancegroup.ca Charlene Heaman • cheaman@advocateinsurancegroup.ca

Conflict Resolution Difficult Conversations DISC - Expertly Profiling Your Client Emotional Intelligence Personal Mastery Level One Personal Mastery Level Two Personal Mastery Level Three Personality Profiles The Art of Communication

42

Format

114 Dundas Street London, ON N6A 1G1 (519) 439-0501 ads.luhc.org Sandy Retzer • sretzer@luhc.org

1 hr

Advocate Learning Initiative / Advocate Insurance Group

Course

Authentic Development Solutions

Course TRAFFIC: Managing Communication Flow

Credit

Presentation Workshop

2 hrs 3 hrs

B&G Stewart Enterprises Inc.

Credit 2.5 hrs 2.5 hrs 3 hrs 1.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs 2 hrs 2.5 hrs

Format

431/2 Ellerdeck Street Kingston, ON K7L 4H5 (613) 542-2388 Gordon Stewart • stewartg@sympatico.ca

Course

Format

Dealing with Difficult Customers How to Develop and Maintain Effective Working Relationships and Reduce Stress!

How to Improve Your Time Management and Reduce Stress!

Managing Organization Change, Stress 1 and Time Effectively /2 day Full day

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 3 hrs 6 hrs 3 hrs 3 hrs 6 hrs

Category 3: Personal Skills Take Back Control Using Effective Stress and Time Management Strategies

6 hrs

Ball Lange & Associates Inc. 285 Weber Street North, Unit B1 Waterloo, ON N2J 3H8 (519) 747-2727 www.balltraining.com Joyce Owen • owen@balltraining.com

Format

Credit

Stress Management

/2 day Full day

3.5 hrs 6.5 hrs

Telephone Courtesy and Superior Customer Services Skills Workplace Anger

6.5 hrs 6.5 hrs

BDO Dunwoody (BDO Business Technology Solutions Inc.) 1095 Barton Street Thunder Bay, ON P7B 5N3 (807) 625-4468 / 1-800-465-6868 (Northwestern Ontario area) www.bdocentral.com Carol Daniels • cdaniels@bdo.ca

Course

Format

Business Writing Skills Conflict Resolution Customer Service Dealing with Difficult People & Interactions Organizational Skills Sales & Marketing (Sales Success) Time Management Various introductory computer courses also available.

Effective Business Writing Email Management Email Writing for RESULTS Grammar and Proofreading

481 Valade Crescent Ottawa, ON K4A 2W9 (613) 686-5692 www.bushandassociatesconsulting.com A.P. Day / Ian Bush • contact@bushandassociatesconsulting.com *Available in correspondence, e-spondence or seminar format.

Course

Format

Credit

Effective Communication People Skills – Timely, tested and true People Skills – Timely, tested and true Problem People or People Problems – Effective Self-managing Skills Problem-solving Skills Trends – Connections – Probabilities – Effective Learning in a Dynamic World

* Home Study

12 hrs 8 hrs 12 hrs

* *

12 hrs 12 hrs

*

12 hrs

Business-Wise Consulting Inc. 234-5149 Country Hills Blvd. N.W., Suite 115 Calgary, AB T3A 5K8 (403) 239-1545 www.bizwise.ca Bill Cheyne • Bill@bizwise.ca

Credit 5.5 hrs 5.5 hrs 5.5 hrs 5.5 hrs 2.5 hrs 5.5 hrs 5.5 hrs

Course

Format

Credit

The Personal Growth Series

CD-ROM

12 hrs

CAFO 95 Wellington Street West, Suite 1706, P.O. Box 17 Toronto, ON M5J 2N7 (416) 868-6777 / 1-800-387-1558 www.cafo.com Bill Chapman • bchapman@cafo.com

Beacon Communications (Canada) Inc. 425 - 10th Street, Unit 1 Hanover, ON N4N 1P8 (519) 364-9900 www.beaconcommunications.ca Heather Clarke • heather@beaconcommunications.ca

Course

Format

TRAFFIC: Managing Communication Flow Various introductory computer courses also available.

Course Credit 3 hrs

Format

Credit 2 hrs

Caledon Computing & Learning Centre 9-334 Queen Street South, Suite 174 Bolton, ON L7E 2N9 (905) 951-2771 www.caledoncomputing.ca Liz Pato • caledoncomputing@rogers.ca

50 Sun Valley Drive Baden, ON N3A 3P9 (519) 634-5036 John Bowman • jbowman50@rogers.com

Customer Service to Customer Loyalty Maximize Profits Through More Effective Telephone Use Mistake Proofing Pre-Emptive Customer Service

Format

CAFO Insurance Premium Financing and I-Q Training

Bowman & Associates

Course

11 hrs 3.5 hrs 3.5 hrs 5.5 hrs

Bush and Associates Consulting

Course

1

…continues

Credit

Course

Format

6 hrs

Various introductory computer courses available.

6 hrs 2 hrs 2 hrs

Cambridge Communications 93 Dutch Myrtleway Don Mills, ON M3B 3L2 (416) 447-3156 Ray Peterson • RayPete99@rogers.com

Bruner Business Communication 421 Eglinton Avenue West, Suite 3 Toronto,ON M5N 1A4 (416) 781-0141 www.brunerbiz.com Jody Bruner • jody@brunerbiz.com

Course

Format

Credit

Business Writing Customer Service Writing

Home Study

11 hrs 5.5 hrs

Credit

Course

Format

Credit

Effective Business Writing

1 day 2 days

7 hrs 14 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

43

Category 3: Personal Skills

…continues

Canadian Initiative for Elder Planning Studies (CIEPS)

CMC - Creative Marketing & Communications

4438 Ontario Street, Suite 203 Beamsville, ON L0R 1B5 1-866-833-8606 www.cieps.com Alex Nicholson • alex@cieps.com Tom Miller • tom@cieps.com

446061 Johnston’s Side Road, R.R. #2 Flesherton, ON N0C 1E0 (519) 924-2914 www.cmcmarketing.ca Debbie Fawcett • deb@fishlady.ca

Course

Course

Format

Credit

Elder Planning Counselor Designation

Internet or Home Study

6 hrs

Course

Format

Course

Compu–Quote Inc.

Format

Credit

Business Etiquette: Gaining That Extra Edge Time Management: Organize For Peak Performance Various introductory computer courses also available.

3600 Rhodes Drive Windsor, ON N8W 5A4 (519) 974-7283 / 1-800-265-0808 www.Compu-Quote.com Renee Dube • rdube@compu-quote.com

Course

Format

10 Milner Business Court, Suite 302 Toronto, ON M1B 3C6 (905) 787-8666 www.compu-skills.com Judi Smith • info@compu-skills.com

Course

Format

Credit

Various introductory computer courses available.

Computer Technology Institute Two Robert Speck Parkway, Suite 800 Mississauga, ON L4Z 1H8 (905) 949-9900 www.ctitraining.com Cindy Ryan • cryan@tcet.com

Credit

CARSTAR Automotive Canada

Course

1124 Rymal Road East, 2nd Floor Hamilton, ON L8W 3N7 (905) 388-2264 / 1-800-701-9452 www.carstar.ca Insurance Team • insurance@carstar.ca

Format

Credit

Various introductory computer courses available.

ComputerEase

Course

Format

Credit

The Difficult Guest

Internet

1 hr

Cite Collegiale, La Centre de developpment professional/Centre for Professional Development 801, prom. de l’Aviation Ottawa, ON K1K 4R3 (613) 742-2493 / 1-800-267-2483 www.lacitecollegiale.com Mylene Chaumont • ext. 3020 • mychaum@lacitec.on.ca

Format

3 hrs 1 hr

Compu-Skills Computer College 6 hrs

11 hrs

Various workshops and introductory computer courses offered in both French and English.

Credit

1 hr

35 Sweetbriar Road London, ON N5Y 5E7 (519) 679-0223 www.carolamckenzie.com Carol McKenzie • carolmckenzie@rogers.com

Customer Sensitivity and Care

Format

Best Practices in Rating Rating Services: CGI Reports

Carol A. McKenzie Consulting and Training Services

Credit

3357 Walker Road, Unit 5 Windsor, ON N8W 5J7 (519) 972-3533 www.computereasetraining.com Lawrence Graham • info@computereasetraining.com

Course

Format

Credit

Various introductory computer courses available.

Confederation College 226 Government Road Dryden, ON P8N 2P1 (807) 223-3035 www.confederationc.on.ca Gail Murdock • (807) 737-2851 • murdock@confederationc.on.ca

Course

Format

Various office administration and introductory computer courses available.

44

Credit

Credit

716 Gordon Baker Road Toronto, ON M2H 3B4 (416) 496-9806 www.whytrain.ca Sunni Dowds • ext. 27 • sdowds@careersintransition.com

Course

Format

Various introductory computer courses available.

Careers In Transition (CIT)

Course

3 hrs

18 Douglas Avenue Kingston, ON K7K 6B6 1-877-298-4451 www.coldesigns.com Mary Wood • mary@coldesigns.com

Various professional development courses.

Course

Credit

Collaborative Designs & Associates Limited

Canadian Management Centre 150 York Street, 5th Floor Toronto, ON M5H 3S5 (416) 214-5678 / 1-877-262-2519 www.cmctraining.org Kathryn Hodder • (416) 847-6041 • khodder@cmctraining.org

Format

TRAFFIC: Managing Communication Flow

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit

Category 3: Personal Skills

…continues

Connexions Insurance Services

Course

2074 Brays Lane Oakville, ON L6M 2S6 (905) 825-0960 Colin Rowledge • rowledge@cogeco.ca

Various introductory computer courses available.

Course

Format

Bridging the Gap Between Brokers and Underwriters

12 - 1465 Commissioners Road West London, ON N6K 1E2 (519) 657-0074 www.culvergroup.ca Kelly Culver • culvergroup@rogers.com

2 hrs

Contact Professionals Alliance

Course

Format

Course

Dawe & Associates

Format

Leading Edge Broker: - Intermediate - Advanced

Course

Format

Credit

Emotional Intelligence

/2 day 1 day

2.5 hrs 5.5 hrs 2.5 hrs 2.5 hrs 2 hrs

DEI Management Group (Renbor Sales Solutions Inc.) 54 Donisi Avenue Thornhill, ON L4J 6G4 (905) 760-1640 www.dei-renbor.com Tibor Shanto • tibor.shanto@dei-renbor.com

Course

Format

Credit

Appointment Making Workshop

1

/2 day 1 day

2.5 hrs 6 hrs

539 Riverbend Drive Kitchener, ON N2K 3S3 (519) 578-9600 / 1-877-579-8880 www.crawfordandcompany.com Catherine McKinnon • Catherine.McKinnon@crawco.ca Paul Hancock • Paul.Hancock@crawco.ca

Format

Delfi Group, The 11 McKay Street Petawawa, ON K8H 3G7 (613) 623-2328 www.thedelfigroup.com Dave Fisher • fisherd@renc.igs.net

Credit 2 hrs 1 hr 1 hr 1 hr

Credit 7 hrs 7 hrs

Crawford & Company (Canada) Inc.

Communicating with Clients on Their Terms Delivering A+ Service Investigative Interviewing Listening Skills

4.5 hrs

41 Colina Street, P.O. Box 234 Bayfield, ON N0M 1G0 (519) 565-5594 Carol Dawe • caroldawe@tcc.on.ca

Course

251 Queen Street South, Unit 217 Mississauga, ON L5M 1L7 (647) 888-3537 www.correiasecurity.ca Dean Correia • dean@correiasecurity.ca

Course

Credit 4.5 hrs

Credit

Correia Security Resources

Integrity at Work Managing Time and Stress Travel Safety and Security 101

Format

Dealing with Difficult People E-Mail: Boon or Burden - Help or Hindrance Making It Work For You

Oral and Written Business Communications 6 hrs TeleBusiness Skills for Insurance Brokers 7 hrs Various professional sales development courses also available online.

1

Credit

Culver Group Inc., The

Credit

4936 Yonge Street, Suite 702 Toronto, ON M2N 6S3 (416) 410-4663 www.cpacan.com Elizabeth Winter • eliz@cpacan.com

Format

Course ACCISS I - The Ultimate Sales Development Process Balancing Personal and Professional Life: The First Step in Stress Management Customer Centered Quality Service Customer Communications Going Beyond Customer Service Increasing Your Personal Effectiveness

Format

Credit 12 hrs

/2 day Full day

1.5 hrs 12 hrs 6 hrs 6 hrs 3.5 hrs 6 hrs 12 hrs 6 hrs 4.5 hrs 6 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

45

CTC Computer Training & Consulting P.O. Box 617 Washago, ON L0K 2B0 (705) 689-4950 www.ctccomputertraining.com Janet Stead • jstead@ctccomputertraining.com

Course

Format

Credit

Various introductory computer courses available.

ctc TrainCanada 595 Bay Street, Suite 302 Toronto, ON M5G 2C2 (416) 214-1090 / 1-800-699-4007 www.traincanada.com Cheyanne Craig • ext. 0103 • cheyannec@traincanada.com Training centres also in Mississauga & Ottawa

2 day

1

Managing Myself Relationship Selling Stay in Balance to Relieve Stress The Habit of Selling for Retailing

Category 3: Personal Skills

…continues

DLB Consulting Group

Elaine Allison Consulting Group

1503 - 35 Merton Street Toronto, ON M4S 3G4 (416) 486-7960 Bridget McDonough • dlb_cg@yahoo.com

2241 Stafford Avenue Port Coquitlam, BC V3C 4X5 (604) 723-7774 www.elaineallison.com Elaine Allison • info@elaineallison.com

Course

Format

Credit

Business Presentation Skills

2 hrs

DPA Communications Corp.

Course

/2 day Full day

1.5 hrs 2.5 hrs 5.5 hrs

Enterprise Centre, The

Format

1400 Barrydowne Road Sudbury, ON P3A 3V8 (705) 524-7391 www.theenterprisecentre.com Stacey Vehkala • stacey.vehkala@cambriancollege.ca

Credit

Various introductory computer courses available.

Durham College School of Business, IT & Management

Course

2000 Simcoe St. N. Oshawa, ON L1H 7K4 (905) 721-2000 www.durhamcollege.ca/coned Val Gilham • ext. 2828 • val.gilham@durhamcollege.ca

Course

Credit

1

439 University Avenue, Suite 1150 Toronto, ON M5G 1Y8 (416) 205-9604 www.dpac.com Jane England • jengland@dpac.com

Course

Format

Negotiation Skills to Get More of What You Want From Your Client, Your Underwriter or Your Staff!

Format

Credit

ES Computer Training 131 Bloor Street West, Suite 200/318 Toronto, ON M5S 1R8 1-866-630-6950 www.escomputertraining.com Andrew Leroux • andrew@escomputertraining.com

Credit

Various business communication and writing courses.

Various introductory computer courses also available online and onsite.

Format

Various customer service workshops, office administration and introductory computer courses available.

Course

Format

Credit

Various introductory computer courses available.

Effective Training and Communications Plus 312 Selbourne Drive Port Stanley, ON N5L 1B1 (519) 782-4994 www.etcplus.ca Jo Anne Mitchell • etcplus@rogers.com

Course

Format

Building Customer Loyalty Commercially Speaking Cross Selling & Up Selling Insurance Coverages Customer Focuses Business Practices: - Part I - Part II Customer Service Tune Up Focus on the Customer Identifying & Communicating With Your Customer Jargon Busting, The Importance of Explaining Coverages in Plain Language Reducing the Stress in Customer Communications Selling or Upselling Insurance Coverages Using the FAB Method Taking Responsibility for Customer Satisfaction The Difference is You

Excellence in Enterprise Consulting

Credit

3 hrs 3 hrs psk & 3 hrs mgmt

1140 Kingston Road, #303 Toronto, ON M1N 1N8 (647) 400-4525 www.excell-ent.com Helen Dolhanyk • hdolhanyk@excell-ent.com

Course

Format

First Canadian Title 2235 Sheridan Garden Drive Oakville, ON L6J 7Y5 (905) 287-1000 / 1-800-307-0370 www.firstcanadiantitle.com Alisha Leeking • aleeking@firstcdn.com

3 hrs 3.5 hrs 3.5 hrs 3 hrs 6 hrs 6 hrs 3 hrs

Course

3 hrs 3 hrs 3 hrs 6 hrs

Format

Moments of Power Overcoming Objections Power of Persuasion Price Is Never the Issue Sales Conversations Strength of Clarity

Credit 2 hrs 1 hr 2.5 hrs 1.5 hrs 4 hrs 1 hr

FIRST Insurance Funding of Canada, Inc. 20 Toronto Street, Suite 700 Toronto, ON M5C 2B8 1-888-232-2238 www.firstinsurancefunding.ca Sharon Bajwa • sharon.bajwa@firstinsurancefunding.ca

Course

Format

Introduction to Web Quote The Dynamics of Service Excellence The Value of Building Better Client Relationships

46

Credit

Various personal development courses.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr 3 hrs 1 hr

Category 3: Personal Skills Flexible Thinker 38 Sapphire Crescent Brampton, ON L6Z 4M4 (905) 846-5455 www.flexiblethinker.com Michael Rosenberg • info@flexiblethinker.com

Course

Format

Extreme Performance

Credit 3 hrs

- Portfolio Reviews (For Account Managers) - Teambuilding - MBTI At Work - Teambuilding - Taking Your Type to Work - Total Account Selling - For Account Executives Prospecting for Growth: - Day 1: Build a Lifetime Referral System - Day 2: Displacing the Incumbent

530, chemin du Golf Drummondville, QC J2B 8A8 (819) 478-8244 Nicole Archambault • nicole.archambault@sympatico.ca

Format

Professional Sale in Business Insurance

Credit 12 hrs

Course

Be a Champion: of Yourself and People Around You (Module I) Be a Champion: of Yourself and People Around You (Module II)

Course Credit 3 hrs 3 hrs

60 Struck Court Cambridge, ON N1S 5B6 (519) 740-2580 / 1-866-742-2487 www.franklincovey.ca Marilyn Jonsen • Marilyn.Jonsen@FranklinCovey.ca

Format

FOCUS: Achieving Your Highest Priorities The 7 Habits - Introductory Workshop for Associates The 7 Habits of Highly Effective People Signature Program 3 days Writing Advantage

Credit 7.5 hrs 5.5 hrs 12 hrs 7.5 hrs

French Group, The 497 Broadway Avenue Toronto, ON M4G 2R7 (416) 510-2650 www.thefrenchgroup.ca Brenda French • brenda@thefrenchgroup.ca

Course

Credit

Gaski Performance Group

Franklin Covey Canada, Ltd.

Course

Format

Various professional development courses.

7181 Woodbine Avenue, Suite 103 Markham, ON L3R 1A3 (416) 577-6465 www.gaski.com Joe Gaskovski • jlg@gaski.com

780 Burnhamthorpe Road West, Unit 1A Mississauga, ON L5C 3X3 (905) 897-2596 www.flexiblethinker.com Bryan Law • blaw@foxcollege.ca

Format

6 hrs 6 hrs

150 Isabella Street, Suite 1200 Ottawa, ON K1S 1V7 (613) 230-1022 www.frouin.com Roger Linton • ext. 223 • rlinton@frouin.com

Fox College of Business

Course

3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs

Frouin Group

Formation Nicole Archambault Inc.

Course

…continues

Format

Customer Service Excellence Interpersonal Business Communication Motivational Speaker & Facilitator Program Power Presentation Skills Sales Boot Camp: - Module 1 - Prospecting for New Business - Module 2 - Call Planning and Account Management - Module 3 - Time Management and Territory Management Wired-to-Win, Attraction Action Wired-to-Win, Awakening Seminar Wired-to-Win, Empowered Belief

Credit 7 hrs 7 hrs 14 psk hrs & 7 hrs mgmt 7 hrs 3.5 hrs 3.5 hrs 3.5 hrs 14 hrs 2 hrs 7 hrs

George A. Lightfoot Entrepreneur Support Services 170 St. Bees Close London, ON N6G 4B9 (519) 642-3455 George Lightfoot • glightfoot@entrepreneursupportservices.ca

Course

Format

21 + Tips for Customer Service Brokers Building Customer Relationships Customer Service Focus (CSB Retreat Day) Face-2-Face Communication Managing Time Time Management

Credit 4 hrs 6 hrs 6 hrs 4 hrs 6 hrs 4 hrs

Georgian College

Format

Credit

Client Centered Relationships: - Day 1: Build Proactive Sales & Service Teams - Day 2: Build the Right Relationships - Day 3: Develop Profitable Relationships - Balancing Act - Building Your Business (For Account Executives) - Growing Your Portfolio (For Account Managers) - Measuring & Managing (For Account Executives) - Portfolio Management (For Account Managers)

6 hrs 6 hrs 6 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs 3.5 hrs

1 Georgian Drive Barrie, ON L4M 3X9 (705) 722-5149 / 1-888-285-5543 www.georgianc.on.ca Linda Trott • ltrott@georgianc.on.ca

Course

Format

Credit

Various business writing, office administration and introductory computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

47

Category 3: Personal Skills Gernon & Gernon

ILS Learning Corporation

25 Library Lane Unionville, ON L3R 5C4 (905) 470-9994 www.gernon.ca Bob Gernon • bob@bobgernon.ca

1211 Ryan Road Courtenay, BC V9M 3R6 (250) 897-0046 / 1-800-404-2211 www.ilscorp.com Ken MacRae • info@ilscorp.com

Course

Format

8 Skills of the Highly competent Sales Professional Customer Relations & Powerful Personal Communication Techniques Time & Self Management Skills: Managing Your Time & Your Life Win:Win Negotiating Skills

Credit 3 hrs 3 hrs 3 hrs 3 hrs

Gravity vs. Momentum Training Co., The 2020 West 8th Avenue, #408 Vancouver, BC V6J 1W5 (604) 876-7780 www.gvsm.com Robert Burns • robert@gvsm.com

Course

Format

Credit

Gravity vs. Momentum Sales Training

Internet

3 hrs

Growth Associates 184 King Street St. Catharines, ON L2R 3J7 (905) 688-2226 www.Growth-Assocates.ca Verne Milot • verne@growth-associates.com

Course

Format

DISC Behavioural Analysis Sales Fundamentals with The Spandler System

Credit 2.5 hrs

Course

2 hrs

Format

Fundamentals of Customer Service Various courses on the Broker’s Workstation and introductory computer courses available.

Credit 8 hrs

44 Jason Drive Whitby, ON L1R 1L1 (905) 430-9462 www.howsolutions.com Janet Marks • janet@howsolutions.com

Format

Manage Your E-Mail

2 hrs

2 hrs/part 3 hrs/part 3 hrs/part

Format

Course

Credit

Credit 6 hrs 6 hrs 6 hrs 6 hrs 6 hrs 6 hrs 6 hrs

Indigo Group, The

2 hrs

Format

2 hrs 2 hrs 2 hrs

1C - 194 River Road East Wasaga Beach, ON L9Z 2L6 (705) 812-2479 www.the-indigo-group.com Rob Riches • riches.indigogroup@gmail.com

IBT Canada

Classic PEP Organization PEP PEP

2 hrs

Communicating with Technology Customer Service Office Dynamics The Organized Assistant The Organized Sales Assistant Time & Priority Management Work/Life Balance Various introductory computer courses available.

Credit

78 Donegani, Suite 210 Pointe-Claire, QC H9R 2V4 (514) 426-2325 www.ibtcda.ca Cathy Strain • cathy.strain@ibtcda.ca

Course

16 hrs 2 hrs 3 hrs 3 hrs 2 hrs 2 hrs 2 hrs

IN Training Solutions Inc.

Course

How Solutions

Course

Credit

92 Caplan Avenue, Suite 128 Barrie, ON L4N 0Z7 (705) 791-5267 / 1-866-245-4266 www.intrainingsolutions.com Melissa King • melissa@intrainingsolutions.com

29 Huston Street Millbrook, ON L0A 1G0 (705) 932-2160 www.hitchlock.ca Maggie Hitchlock • maggie@hitchlock.ca

Course

Format

Commercial Producers School Commercial Sales Internet Coping with Job Stress: Part 1 Internet Coping with Job Stress: Part 2 Internet Dealing with Angry Customers Internet Dealing with Difficult People: Part 1 Internet Dealing with Difficult People: Part 2 Internet Developing Your Questioning & Listening Skills Internet Handling Objections in the Sales Process Internet Overcoming Objections to Price Internet Prospecting Face To Face Internet Putting Your Best Foot Forward - The Do’s and Don’ts of Business Etiquette Internet Taking Control: Creating A Time Management System That Works For You - Parts 1 & 2 Internet The Sales Process: A Course for Commercial Lines Brokers - Parts 1 & 2 Internet The Sales Process: A Course for Personal Lines Brokers - Parts 1 & 2 Internet

Hitchlock Training & Technology

48

…continues

Format

Customer Loyalty Developmental Process Sales Developmental Process Time Strategies Developmental Process

16 hrs 4 hrs 6 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 12 hrs 16 hrs 12 hrs

Category 3: Personal Skills

…continues

Infotrends Canada

Insurance Institute of Canada (IIC)

P.O. Box 118 Carleton Place, ON K7C 3P3 1-866-482-2201 www.infotrendscanada.com Nicole Schalich • nicole@infotrendscanada.com

18 King St., East, 6th Floor Toronto, ON M5C 1C4 (416) 362-8586 www.insuranceinstitute.ca Amber Ellis • ext. 2295 • aellis@insuranceinstitute.ca

Course Essentials of Communications in the Insurance Industry (CE14) Four Steps of the Commercial Lines Sales Process: Parts 1 & 2 Four Steps of the Personal Lines Sales Process: Parts 1 & 2 Listening and Questioning Skills Managing Employee and Customer Relationships: Parts 1 & 2 Managing the Unhappy Customer Manaing Your Time Effectively: Parts 1 & 2 Overcoming Price Objections Overcoming Sales Objections Overcoming Stress in the Workplace: Parts 1 & 2 Producing New Business Through Prospecting Report Writing for Agents and Brokers (CE40)

Format

Credit

Internet

5 hrs

Internet

3 hrs/part

Internet Internet

3 hrs/part 2 hrs

Internet Internet Internet Internet Internet

2 hrs/part 2 hrs 2 hrs/part 2 hrs 2 hrs

Internet

3 hrs/part

Internet

2 hrs

Internet

3 hrs

Insight HR Solutions 244 Sherman Avenue South Hamilton, ON L8M 2R3 (905) 536-4958 Kathi McBride-Anderson • insightHRsolutions@cogeco.ca

Course

Format

Credit

TRAFFIC: Managing Communication Flow

Seminar

3 hrs

Course

18 King St. East, 16th Floor Toronto, On M5C 1C4 (416) 362-8586 www.insuranceinstitute.ca Nancy Rivera • ext. 2244 • nrivera@insuranceinstitute.ca Cambrian Shield: Peter Hood • phood@insuranceinstitute.ca • (519) 505-2305 Conestoga: Heather Graham • hgraham@insuranceinstitute.ca • (519) 579-0184 Hamilton-Niagara: Dawn Elliott • delliott@insuranceinstitute.ca (905) 574-1820 Kawartha/Durham: Heather Tanner • htanner@insuranceinstitute.ca (416) 865-2704 / 1-866-362-8585 • ext. 2222 Ottawa: Ellen Legault • elegault@insuranceinstitute.ca • (613) 722-7870 Southwestern Ontario: Wendy Barbour • wbarbour@insuranceinstitute.ca • (519) 432-3666

Course

Format

Credit 8 hrs 8 hrs

Insurance Brokers Rescue 710 - 209 Shaughnessy Blvd.

Toronto, ON M2J 1J9 (416) 644-8292 Carol Canton • insurancebrokersrescue@sympatico.ca

Course sigXP Advanced Commercial Lines CSR sigXP Advanced Personal Lines CSR sigXP Advanced System Maximization sigXP Commercial Lines CSR sigXP Management Training: Part I sigXP Personal Lines CSR sigXP PL T-File sigXP Producer

Format

Credit 3 hrs 3 hrs 3 hrs 5.5 hrs 4 hrs 5.5 hrs 3.5 hrs 2.5 hrs

Format

Credit

Various seminars offered.

Insurancelink.ca

1 Eglinton Avenue East, Suite 700 Toronto, ON M4P 3A1 (416) 488-7422 / 1-800-268-8845 www.ibao.org Tracey Blouin • ext. 118 • tblouin@ibao.on.ca

Customer Service for Insurance Professionals: - Module 1 - The Role of the CSR Home Study - Module 3 - Brokerage Operations Home Study Seminars are for Members only.

Credit

Insurance Institute of Ontario (IIO)

Insurance Brokers Association of Ontario (IBAO)

Course

Format

Skills Shop Online: - Appreciating Personality Differences Internet 0.5 hrs* - Basics of Effective Communication Internet 0.5 hrs* - Dealing with Difficult Customers Internet 0.5 hrs* - Managing Stress Internet 0.5 hrs* - Negotiating for Sales Professionals Internet 0.5 hrs* - Telephone Sales Skills Internet 0.5 hrs* - Time Management Internet 0.5 hrs* * Must complete a minimum of 2 courses to receive credit.

B102 - 189, 5212 48 Street Red Deer, AB T4N 7C3 (403) 391-9555 www.insurancelink.ca Larry Mousseau • larry@insurancelink.ca

Course

Format

Importance of Daily Planning: Take Control of Your Day! Internet Learning to Say “No!” Internet Managing Your Stress: Taking Control at Home and the Workplace Internet Managing Your Time: Tips and Tools for Insurance Professionals Internet Maximizing Your Time at Work: Get More Out of Your Workday!

Internet Personal Productivity Strategies: Organize to Realize!

Internet Projecting Professional Strategies: Think Twice to Communicate Once Internet Selling Fundamentals: Putting Good Business On The Books!

Internet Understanding Balance: Giving Your Life Perspective Internet

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr

49

Category 3: Personal Skills Inter-Gen Consulting Group, The 4900 Cartier Street, Suite 206 Vancouver, BC V6M 4H2 (778) 865-2316 www.inter-gen.com Gary Millar • info@inter-gen.com

Course

Format

Credit

Getting the Most from Your General Insurance Discovery Process

Internet

2 hrs

International Tele-Film 41 Horner Avenue, Unit 3 Toronto, ON M8Z 4X4 (416) 252-1173 / 1-866-923-9424 www.itf.ca Debbie Fawcett • debfawcett@itf.ca

Course

Format

FISH! Philosophy - Catch the Energy, Release the Potential

2.5 hrs

Format

Critical Elements of Customer Service Interpersonal Communication Various introductory computer courses also available.

Course

6.5 hrs 13 hrs

Credit 3.5 hrs 7 hrs 7.5 hrs 15 hrs 14 hrs 15 hrs 15 hrs 14 hrs 14 hrs 7 hrs

50

Format

Home Study Home Study Home Study

Home Study

2 hrs

Home Study

2 hrs

Home Study

2 hrs

Home Study

2 hrs

Home Study

2 hrs

Format

Course

Credit 3 hrs 3 hrs

Format

Effective Customer Service How to Sell Your Product Better Key Concepts of: - Coping with Change - Time Management & Motivation

Credit 3 hrs 3 hrs

/2 day Full day

1

Kissing the Frog Market Strategy Promotional Activities to Boost Your Sales 3 hrs

6 hrs 3 hrs 6 hrs 2.5 hrs 3 hrs

La Cite collegiale 801, prom. de l’Aviation Ottawa, ON K1K 4R3 (613) 742-2483 www.lacitecollegiale.com Mylene Chaumont • 3020 • mychaum@lacitec.on.ca

Course

Format

Credit

Various workshops and introductory computer courses offered in both French and English.

LePhair Associates Ltd.

P.O. Box 81 Dunnville, ON N1A 2X1 (289) 213-6230 www.janecollinspublications.com Jane Collins • janecp@sympatico.ca

Accomplish More with Less Effort Do Your Right Work the Right Way Get Organized for Women Who Work Handling Change at Work Self-Motivation Willing Change: - Accomplish More with Less Effort - Handling Change at Work - Take Action - Think Like an Organized Person - Train Your Mind to Clear the

4 hrs

116 Old Ancaster Road Dundas, ON L9H 3R2 (905) 628-6793 Ian Donnelly • keyconcepts@sympatico.ca

Credit

Jane Collins Publications

Course

Internet

Key Concepts of Business Management

30 East Beaver Creek Road, Suite 209 Richmond Hill, ON L4B 1J2 (905) 764-3710 www.iwcc-com.com Deborah Duncan • ext. 24 • dduncan@iwcc-com.com

Format

2 hrs

Dealing With the Irate Customer Listening Under Pressure

IWCC Training In Communications

Building Your Own Brand Crafting & Writing Winning Proposals Delivering Compelling Presentations Executive-Ready Presentation High Impact Business Writing Presenting to Groups Technical Presentations Writing Business Reports Writing Technical Reports Writing to Today’s Busy Reader

Internet

1929 Connecticut Avenue Ottawa, ON K1H 6Y3 (613) 731-7158 Judy Huard • jd.huard@sympatico.ca

Credit

180 Metcalfe Street, Suite 503 Ottawa, ON K2P 1P5 (613) 842-9772 George Lobo • george@itplanit.com Shelley Cohen • shelley@crawco.ca

Course

Clutter at Work - Train Your Mind to Develop your Work - Train Your Mind to Move Forward Module 1 - Train Your Mind to Move Forward Module 2 - Train Your Mind to Move Forward Module 3 - Train Your Mind to Move Forward Module 4 - Train Your Mind to Move Forward Module 5

Judy Huard HR & Training Consultant

Itplanit Services Corp.

Course

…continues

522 Oakwood Drive Pickering, ON L1W 2M7 (905) 509-2717 Lorie Guthrie Phair • loriephair@rogers.com

Credit

Course

3 hrs 1 hr 3 hrs 1 hr 1 hr

Becoming a Trusted Advisor Building a High Performance Culture Buyer Centred Selling Competing and Winning Beyond Price Consultative Client Relationship Skills

10 hrs 4 hrs 10 hrs 10 hrs

Format

1 day 2 days Filling the Sales Funnel with Warm Prospects Foundations of Selling Know Your Style, Understand your Team!

Presentations That Sell

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 6 hrs 6.5 hrs 13 hrs 6.5 hrs 6.5 hrs 13 hrs 6.5 hrs 16 hrs 3 hrs 6.5 hrs

Category 3: Personal Skills Profiles ProSelling - Client Centric Solution Selling for the Entrepreneurial Professional Social Media Networking Successful Selling in a Changing World 1 day 2 day 21/2 days The Best Service is Full Service

Management Performance Centre 12 hrs 6.5 hrs 6 hrs 12 hrs 15 hrs 13 hrs

Let Us Facilitate 8 Edmund Seager Drive Thornhill, ON L4J 4R4 (905) 882-5278 www.letusfacilitate.com Ida Shessel • ida@letusfacilitate.com

Course

Format

Creating Trusting Relationships that Turn Contacts into Clients

460 Richmond Street West, Suite 400 Toronto, ON M5V 1Y1 (416) 922-8698 / 1-800-527-6276 www.management-performance-centre.org Marcin Zalewski • mz@management-performance-centre.org

Course

3 hrs

Course

Format

Building Effective Teams & Creating Client Awareness

Credit 6 hrs

“You” the Frontline Responder - A Survival Guide

Course Credit

/2 day Full day

3 hrs 2.5 hrs 6 hrs

/2 day Full day

3 hrs 6 hrs

Format

Success Selling

540 Wellington Crescent Oakville, ON L6L 4X5 (905) 337-2959 Marjatta Light • marjatta.light@bell.net

Format

10 Lincoln Drive Regina, SK S4S 2V6 (306) 586-2553 Judy McCuskee • judy@mccuskee.com

Format

Format

Credit 6 hrs 3 hrs

215 Holiday Inn Drive Cambridge, ON N3C 3T2 (519) 654-9388 ext. 230 Toni Veiledal • toni@mcdonaldgreen.com

Credit 2.5 hrs 2 hrs

Wallbridge–Loyalist Road, P.O. Box 4200 Room 3H1N, Kente Building Belleville, ON K8N 5B9 (613) 969-1913 / 1-877-887-8223 www.loyalistfocus.com Linda Serres • ext. 2309 • lserres@loyalistc.on.ca

Various personal development and introductory computer courses available.

Credit

McDonald Green

Loyalist College Of Applied Arts and Technology

Course

4 hrs

McCuskee Consulting Ltd.

How Do You Get Clients?...And How Do You Keep Them?

Sales? Service? Clients Want Both!

Light Insurance Consulting Services

Quality Customer Service Respect in the Workplace

4 hrs 1 hr 1 hr 1 hr 1 hr 1 hr 1 hr

3.5 hrs

Course

Course

Credit

7 Concorde Place, Suite 3410 North York, ON M3C 3N4 (416) 444-2969 Suzanne Mladenovich • sue@mtraining.com

Format

1

6 hrs 7.5 hrs 7.5 hrs

Marketing and Training Solutions

2008 - 2285 Lakeshore Blvd. West Toronto, ON M8Y 3X9 (647) 868-8827 www.lifeinterrupted.ca Laurie Martin • lifeinterrupted@sympatico.ca

1

Format

Creating the Identify of Your Potential Emotional Blueprinting Exploring Goals Immobilizing Fears Introduction to Flow State Recognizing and Understanding Internal Drives Resonance Understanding Others/Understanding Yourself - Building Better Relationships

Life Interrupted Incorporated

Dealing with the tough stuff!

The Day My House Burned Down!

Credit

5 Lanbrooke Avenue Toronto, ON M2R 2C5 (416) 222-7749 www.mandorla.ca Marian Slaman • marian@mandorla.ca

Credit

40 Springbrook Crescent Belleville, ON K8P 5B8 (613) 962-5447 www.lifeconcepts.biz Murray Comber • lifeconcepts@sympatico.ca

Course

Format

Personal Productivity and Time Management The Master of Influence: Marketing & Sales The Master of Negotiation

Mandorla Corporation

Life Concepts

Course

…continues

Course

Format

Business Writing Brush-Up Customer Service Excellence Dealing With Difficult People Stress Management

Credit 2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs

MDMedia Communications 33 - 4111 Arbour Green Drive Mississauga, ON L5L 2Z2 (905) 606-2325 www.mdmedia.ca Mike DeJong • mike@mdmedia.ca

Credit Course

Format

Registered Insurance Brokers & Communications: Find Your True Voice

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 2.5 hrs

51

Category 3: Personal Skills Merrimac Communications 116 Jeater Street Kincardine, ON N2Z 2X3 (519) 396-3476 www.merrimaccommunications.com Merri Macartney • merri@merrimaccommunications.com

Course

Format

Credit

Juggling Can Be Hazardous to Your Health

5.5 hrs

…continues

Sales Skills Service and Sales: A Combination for Success Succeeding in Challenging Times Through Professional Advice and Exceptional Service Using the Customized Sales Playbook: Part 3

12 hrs 3.5 hrs

1 hr 7.5 hrs

Micro Market Business Centre 700 Progress Avenue Kingston, ON K7M 4W9 (613) 634-8125 / 1-877-996-6622 www.micromarket.on.ca John Garnett • JohnG@micromarket.on.ca

Course

Format

Mouradian Group, The

Credit

Various introductory computer courses available.

P.O. Box 671 St. Catharines, ON L2R 6W8 (905) 682-7380 / 1-877-393-3433 www.CooperativeAction.com Ted Mouradian • Info@CooperativeAction.com

Course

MicroAge Computer Centres

Format

Credit

Various introductory computer courses available.

MIH Inc.

Format

CLIPS - Commercial Lines Installation Process Seminar CLIPS Installation Training Program

6 hrs

447 Winston Blvd.

Cambridge, ON N3C 3Y5 (519) 658-2441 www.mind-settraining.com Peter Morris • pmorris@sentex.net

Advanced Sales Training: - Part 1 - Part 2 - Proposal Presentations Building a Sales Playbook: Part 1 Building the Customized Sales Playbook: Part 2 Complaint Management

Format

Credit 2.5 hrs 3 hrs 4 hrs 2.5 hrs 4 hrs

348 North Rear Road Maidstone, ON N0R 1K0 (519) 791-9100 Mark McGuire • mark@mwmcguire.com

Course

Format

Basic Selling Consulting Selling Defining and Delivering Value Defining Sales Skills and Strengths Professional Growth in Challenge and Change What are your customers starving for?

Credit 7 hrs 7 hrs 1.5 hrs 1.5 hrs 1.5 hrs 1.5 hrs

40 Newport Drive Sherwood, AB T8A 5V8 (780) 570-3257 www.majix.ca Heather Cournoyer • heather@majix.ca

Credit 7.5 hrs 7.5 hrs 3.5 hrs

1 day 2 days 1 day 2 days

Customer Service Skills - Staff: - Module 1: Providing Quality Client Service - Module 2: Complaint Management Positively Impacting Retention Quality Customer Service Skills 1 day 2 days

6 hrs 6 hrs 2 hrs 7.5 hrs 12 hrs

52

Format

MAJIX Consulting (2011) Inc.

7.5 hrs 7 hrs 12 hrs 7.5 hrs 12 hrs

Customer Focused Relationship Selling

Course

M.W. McGuire & Associates, Inc.

Mind-Set Training Inc.

Course

52 Woolwich Street East, SS4 Elora, ON N0B 1S0 (519) 760-0528 Melanie Clare • mrdconsulting@ymail.com

Credit 6.5 hrs 12 hrs psk & 6 hrs mgmt

Personal Lines Transformation Program: CSR/TSR

6 hrs

Effective Networking Effective Study Skills Effective Time Management Sales Techniques Stress Management

10 South Front Street, Suite 301 Belleville, ON K8N 2Y3 (613) 969-7777 / 1-866-939-6444 Geoff Garden • geoffg@mihigroup.com Greg Southorn • gregs@mihigroup.com

Course

Credit

MRD Consulting

560 - 10th Street Hanover, ON N4N 1R7 (519) 364-2702 Alice Rixson • arixson@hanover-microage.ca

Course

Format

Relationship Management

Course

Format

Credit

Customer Service for the Insurance Professional

Internet

3.5 hrs

Neilson & Associates/CanCompute 351 Tecumseh Avenue East London, ON N6C 1T1 (519) 432-2804 / 1-866-432-2804 www.neilson.on.ca Gemmell Neilson • neilsonassoc@neilson.on.ca

Course

Format

Various introductory computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit

Category 3: Personal Skills New Think Strategies 38 Hart Blvd.

Newcastle, ON L1B 1E3 (905) 431-3219 Dean Perrin • success@newthinkstrategies.com

Course

Format

Credit

Personality Types Sales Is A Natural

3 hrs 3 hrs

Nicholls Training Group 32 Dahlia Drive Chatham, ON N7L 5M2 (519) 351-9503 www.nichollstraining.com Rick Nicholls • nichollstraining@sympatico.ca

Course

Format

Breakthroughs Business Communication Service Series (Certification/Professional Designation Program) Business Etiquette and Professionalism Series (Certification/Professional Designation Program) Communicating for Results Customer Service Series (Certification/ Professional Designation Program) Sales Series (Certification/Professional Designation Program)

Credit 6.5 hrs

Managing Stress for Mental Fitness Managing Yourself and Your Time Managing Yourself and Your Time - For Sales People Meeting the Needs of Cross Generational Customers Personality Dimensions Signature Series: The Key to Customer Satisfaction Subarctic Survival Situation The Broker’s Value Proposition: Building & Maintaining Customer Relationships The Business of Selling True Colors Valuing Differences Working as a Team

13 hrs 13 hrs

Course

Credit 3.5 hrs 6 hrs 3.5 hrs

108 Niska Road Guelph, ON N1C 1A5 (519) 822-5490 Vince Hanson • vhanson@mgl.ca

Course Advanced Sales Training: - Part 1 - Part 2 - Proposal Presentations Building a Sales Playbook: Part 1 Building the Customized Sales Playbook: Part 2 Complaint Management

Credit 3 hrs 6 hrs

Outlook Learning 176 Hopewell Road Oakville, ON L6H 5Y9 (905) 257-2316 Cordie Taylor-Edwards • cordie.edwards@sympatico.ca

Format

Format

Achieving Personal Excellence Customer Care Excellence High-Impact Time & Priority Management

Credit

Effective Office Administration Personality Dimensions: Sales

Back to Basics Customer Service Building Customer Relationships Communicating and Listening Contributing to Meeting Success Delivering Value to the Advise-Based Customer Do’s & Don’t’s of Effective Presentations Establishing Team Behaviours Handling Objections

3 hrs 3 hrs 3 hrs 3 hrs 3 hrs

Performance Plus

Ontario Office Works

Course

6 hrs 3 hrs

10 hrs 6.5 hrs

325 Thorold Road, Northtown Plaza, Unit 1020 Welland, ON L3B 5N9 (905) 734-1483 / 1-800-728-4920 www.businessoptions.org Donna Joudrey • dnorton@businessoptions.org Paul Norton • pnorton@businessoptions.org

Format

3 hrs 3 hrs

889 Pantera Drive, Unit 3 Mississauga, ON L4W 2R9 (905) 206-0588 www.ppsgta.com Donna Menhenitt • peakperformance@on.aibn.com

Various introductory computer courses available.

Course

3 hrs

Peak Performance Systems Ltd.

5057 Hartwood Avenue Beamsville, ON L0R 1B5 (905) 563-6512 www.theofficeorganizers.com Patricia Olson • olson@theofficeorganizers.com

Format

3 hrs 3 hrs

12 hrs

Office Organizers, The

Course

…continues

Credit 3 hrs 7 hrs 3 hrs 3 hrs 6 hrs 3 hrs 3 hrs 3 hrs

Customer Focused Relationship Selling Customer Service Skills - Staff: - Module 1: Providing Quality Client Service - Module 2: Complaint Management Positively Impacting Retention Quality Customer Service Skills

Format

Credit 7.5 hrs 7.5 hrs 3.5 hrs

1 day 2 days 1 day 2 days

1 day 2 days

Sales Skills Service and Sales: A Combination for Success Succeeding in Challenging Times Through Professional Advice and Exceptional Service Using the Customized Sales Playbook: Part 3

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

7.5 hrs 7 hrs 12 hrs 7.5 hrs 12 hrs 6 hrs 6 hrs 2 hrs 7 hrs 12 hrs 12 hrs 3.5 hrs 1 hr 7.5 hrs

53

Category 3: Personal Skills Peter Acmens Consulting Services 213 Park Avenue Holland Landing, ON L9N 1J7 (905) 898-0229 Peter Acmens • pacmens@sympatico.ca

Course

Format

Relationship with Customers & Insurance Companies

Credit 3 hrs

Priority Planning Priority Profile Selling Breakthroughs The Priority Manager Working Sm@rt in Meetings Working Sm@rt with Blackberry Working Sm@rt with Groupwise Working Sm@rt with Lotus Notes Working Sm@rt with MS Outlook

Peter Roos Consulting

Format

Creative Thinking Critical Thinking Customer Service & Relations Understanding Human Behaviour: Leading to More Effective Communication

4 hrs 4 hrs 8 hrs 4 hrs

Policy Works

Format

Credit 3 hrs 3 hrs 3 hrs 2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs 6 hrs 6 hrs 6 hrs 2.5 hrs 2.5 hrs 3 hrs

POTENSA Inc. Unit 8 - 60 Bristol Road East #738 Mississauga, ON L4Z 3K8 (905) 607-7474 www.potensa.com Maddy Roppoli • maddy@potensa.com

Format

TRAFFIC: Managing Communication Flow

Credit 3 hrs

Priority Management 11 Rosemount Avenue, Suite 301 Ottawa, ON K1Y 4R8 (613) 729-2111 / 1-800-725-6668 www.prioritymanagement.com/ottawa Diane Anderson • pmo@prioritymanagement.com Workshops offered in both French and English.

Course Priority Manager

54

Format

Course

Format

Influencing Productivity Improvement Using Microsoft Outlook The Priority Manager/Time: Text Program 9 hrs (Phase III must be completed)

Credit 6.5 hrs 6 hrs

Pro-Seminars International Inc.

Level 2 - P & C Survey Internet Training Level 2 - P & C Survey Training Marketer/Producer - Policy Works Training3 hrs Policy Life Cycle - Policy Works Training Policy Works Commercial Auto Module Internet Policy Works Commercial Auto Module Policy Works Custom Title Pages Internet Policy Works Custom Title Pages Policy Works Level 1: New User Module Internet Policy Works Level 1: New User Module Policy Works Level 1: New User Module - Marketing & Policy Lifecycles Policy Works New User Internet Training Policy Works Package Policy Creation Internet Policy Works Package Policy Creation Policy Works User Group

Course

2861 Sherwood Heights Drive, Unit 41 Oakville, ON L6J 7K1 (905) 829-1111 www.progressivetraining.ca Andrew Sherwood • priority@andysherwood.com

Credit

Suite 1, 215A - 10th Street NW Calgary, AB T2N 1V5 (403) 283-8876 / 1-800-260-3676 www.policyworks.com Lisa Kirshner • lisa.kirshner@policyworks.com

Course

6 hrs 1 hr 12 hrs 6 hrs 3 hrs 5.5 hrs 6.5 hrs 6.5 hrs 6.5 hrs

Priority Management (Andrew Sherwood & Associates Limited)

7 Crane Drive Chatham, ON N7L 4L2 (519) 351-9733 Peter Roos • proos@cogeco.ca

Course

…continues

Credit

4438 Ontario Street, Suite 203 Beamsville, ON L0R 1B5 (905) 562-5272 / 1-877-524-7121 www.pro-seminars.com Alex Nicholson • alex@pro-seminars.com Tom Miller • tom@pro-seminars.com *All courses available as online, text, email or CD formats.

Course

Format

The Agent/Broker as a Professional

Credit 3 hrs

Referral Institute - Peel-Halton 353 Iroquois Shore Road, Unit 200 Oakville, ON L6H 1M3 (905) 483-0355 www.referralinstitutePH.ca Paula Hope • paula@referralinstitutePH.ca

Course

Format

Advanced Sales Strategies for Insurance Professionals: - Module 1 - Define Your System and Sales Mindset - Module 2 - Identify Strategies for Authentic Relationships With Your Clients 2.5 hrs - Module 3 - Manage the Relationship From the Beginning - Module 4 - Managing the Relationship from the Beginning Establishing the Agenda - Module 5 - Create a Motivated Client with Pain - Module 6 - Protect Yourself with the Right Information - Module 7 - Now It’s Time to Present - Module 8 - Complete and Practice the Process Referral Marketing for Insurance Professionals: - Module 1 - An Old “New” Way of Doing Business - A “System” for Building Referrals

9 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Credit 2.5 hrs

2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs 2.5 hrs

3 hrs

Category 3: Personal Skills - Module 2 - Laying the Ground Work; The Referral Formula - Module 3 - Identifying Effective Networking Strategies and Creating Stage #1 of Your Plan - Module 4 - Understanding Referral Relationship Basics - Module 5 - Designing and Motivating Your Referral Network - Module 6 - Intensifying Your Referral Network and Creating Stage # of Your Plan - Module 7 - Finding and Cultivating Referral Partners - Module 8 - Developing Partnerships with Training, Priming of Prospects and Rewarding - Module 9 - Creating Stage #3 of Your Plan and Planning Implementation The Referral Success Formula for Insurance Professionals: A One Hour Session on Referral Optimization

Sales Development Institute, The 3 hrs

Picton Place, 22 Picton Street, Suite 1501 London, ON N6B 3R5 (519) 679-8734 / 1-800-240-8734 www.SDInstitute.com Mia Doucet • mia@SDInstitute.com

3 hrs 3 hrs 3 hrs 3 hrs 3 hrs

Course

Format

3 hrs

Credit

Course

2 hrs 3 hrs

Format

8 hrs

Course

Format

Credit 1 hr

Shaughnessy Howell Inc. 91 Gatewood Road Kitchener, ON N2M 4E3 (519) 746-5203 www.shaughnessyhowell.com Marion Thomson Howell • ext. 23 • howell@shaughnessyhowell.com

Course

Format

B.E.S.T. - Customer Service (Building Excellent Service Together) C.A.R.E. (Creating Attentive Responsive Employees) Communicating in Person with Power

Credit 12 hrs 6 hrs 6 hrs

Credit 16 hrs 8 hrs 6 hrs 12 hrs 6 hrs 5.5 hrs

Shaw Computer Systems 1434 Chemong Road, Unit 7, P.O. Box 2379 Peterborough, ON K9J 7Y8 (705) 742-2204 www.shawcomputer.com Steve Austrin • training@shawcomputer.com

Course

Format

Credit

Various introductory computer courses available.

Safe International 15535 Cooper Road Lunenburg, ON K0C 1R0 (416) 985-3475 / 1-800-465-5972 www.safeinternational.ca Kevin Dafoe • info@safeinternational.ca

Format

Credit

150 Commerce Valley Drive West Markham, ON L3T 7Z3 1-877-268-8080 www.scm-rms.ca Judy Corbett • judy.corbett@scm.ca Jeff Sutton • jeff.sutton@scm.ca

1 hr

Advanced Selling Skills Boot Camp No Guts No Gain No Pressure Phone Prospecting Sales Strategies for Non-Selling Professionals Selling Smart Bootcamp Sharpen the Saw

Self-Protection Instruction for Insurance Brokers

Format

Emails That Work

RESCUE 205: WIES Training

17 Rouge River Circle Markham, ON L6B 1A8 (905) 472-0894 / 1-866-363-7355 www.rooneyearl.com Tim Rooney • tim@rooneyearl.com

Course

8 hrs

SCM Risk Management Services

Rooney Earl & Partners

Course

8 hrs 8 hrs 8 hrs

274 Oriole Parkway Toronto, ON M5P 2H3 (416) 488-3994 www.thelanguagelab.com Sandra Folk • sandrafolk@sympatico.ca

3075 Fourteenth Avenue, Unit 6 Markham, ON L3R 0G9 (613) 336-1650 www.richardrobbins.com Dana Richard • drichard@rritraining.com

Customer Service Skills Level 1: Creating the Proper Mindset (Managing Customer Expectations) Selling to Your Existing and Potential New Clients: Level 1 - Elements of a Call Selling to Your Existing and Potential New Clients: Level 2 - Dialogue and Scripts

Credit

Sandra Folk Educational Consultants

3 hrs

1 hr

Format

Increase Your Sales IQ: How to Sell to All Personality Styles Questions are the Answer Sharpen Your Sales Negotiation Skills Time Management For the Sales Professional: Learn to Focus on the 20%

Richard Robbins International

Course

…continues

SmartTech Training & Consulting

Credit

19 Mayfield Avenue Waterloo, ON N2J 4N2 (519) 880-0106 www.smarttechconsulting.com Jacqueline Hutchinson • jacqueline@smarttechconsulting.com

Course 3 hrs

Format

Credit

Various introductory computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

55

Category 3: Personal Skills

…continues

Solution Lady, The

S.T.A.R. Method Inc.

1290 Roger Street Rockland, ON K4K 1J8 (613) 419-1075 www.thesolutionlady.com Linda Robert • lindagenevieverobert@yahoo.ca

79 Dinison Crescent Kitchener, ON N2E 2S6 (519) 342-9549 / 1-866-732-3359 www.starmethodinc.com Hardy Premsukh • hardy@starmethodinc.com

Course

Format

Dealing with Difficult People Extreme Self-care 7 Hour Program Introduction to Communications Manage Your Stress

7 hrs 3 hrs 8 hrs 3.5 hrs Home Study 7 hrs 6 hrs 2 hrs 4 hrs

Taking Time for Your Life What is Wellness?

What Nourishes You?

Credit

Course

Format

S.T.A.R. Performance Program

Credit 6 hrs

Stitt Feld Handy Group 112 Adelaide Street East Toronto, ON M5C 1K9 (416) 307-0000 www.sfhgroup.com Allan Stitt • contact@adr.ca

Course

Format

Credit

Dealing with Difficult People and Issues

3 days

16 hrs

Solutions Training Insurance Resources 4107 Crampton Drive, R.R. #2 Mossley, ON N0L 1V0 (519) 851-1447 Lyall Bell • lyall.bell@sympatico.ca

Course

Format

Buyer-Approved Sales Excellence (BASE)

supereve Business Consulting & Talent Acquisition Credit 4 hrs 6 hrs 3 hrs 3 hrs 3 hrs 6 hrs 3 hrs 3 hrs 4 hrs 6 hrs

Customer Service Effective Telephone Skills Selling Increases in Tough Times Time Management “Winning Sales Advice” - Personal Lines

Somerset Insurance Consulting

Format

Insurance Renewals-Retention and Growth (Sales) Insurance Sales Skills Development Report Preparation and Presentation Skills (Sales)

Format

The Ten Commandments of Networking: Meet and Greet Decision Makers Today

56

Format

Introductions, Elevator Pitches and Networking

Credit 3 hrs

Synergistic Solutions 326 Tyendinaga Drive, ,R.R. #1 Southampton, ON N0H 2L0 (519) 797-1977 www.synsol.ca Stewart Nutt • stew@synsol.ca Clive Card • clive@synsol.ca

Format

Credit 3 hrs

T.I.C. Travel Insurance Coordinators Ltd. Credit 6 hrs 6 hrs 6 hrs

P.O. Box 60526, Mountain Plaza Postal Office Hamilton, ON L9C 7N7 (905) 297-0805 www.KeynoteTrainer.com Mark McGregor • mark@KeynoteTrainer.com

Getting to the HEART of What Matters: Health, Existence, Acceptance, Relationships and Triumph Over Adversity Have a Heart! Let’s all Get Along Stress Know More: Stress Awareness & Management for the Professional

Course

TRAFFIC: Managing Communication Flow

Speaking of Hearts Training & Consulting

Course

Karen Galipeau • supreveconsulting@gmail.com

Course

2487 Vineland Road, Suite 100 Mississauga, ON L5K 2A3 (905) 822-2392 Stephen J. White • stephenjwhite@rogers.com

Course

106 Assisi Street Hamilton, ON L8W 0A4 (905) 570-3775

2100-250 Yonge St Toronto, ON M5B 2L7 1-800-670-4426 www.travelinsurance.ca Debbie Robinson • debbie.robinson@travelinsurance.ca

Course

Format

Credit

Take Flight

Internet

1 hr

Tammie K. Ross Life Coach & Workshop Facilitator 529 Ferndale Court London, ON N6C 5C2 (519) 907-9998 / 1-866-587-5093 www.tammieross.com Tammie Ross • lifecoach@tammieross.com

Credit Course 3 hrs 4 hrs

Credit 5 hrs

Thomas Moss Associates 27 Columbus Road West Oshawa, ON L1H 7K4 (905) 655-0119 www.mossassociates.com Thomas Moss • info@mossassociates.com

3 hrs 3 hrs

Format

Take Your Career to a 10!

Course

Format

Credit

Communicate With Power!

1

⁄2 day Full day

2.5 hrs 5 hrs

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

Category 3: Personal Skills Networking For Success!

Speak With Power!

Write the Way You Talk!

⁄2 day Full day 1 ⁄2 day Full day 1 ⁄2 day Full day 1

2.5 hrs 5 hrs 2.5 hrs 5 hrs 2.5 hrs 5 hrs

Trainer’s Advisory Network Ltd., The 3105 Dundas Street West, Suite 202, Churchill Crossing Mississauga, ON L5L 3R8 (905) 820-1041 www.thetrainers.ca Bill Wilson / Melanie McGlynn • info@thetrainers.ca

Course

Format

Credit

Various introductory computer courses available.

Course

Format

Credit

Practical Selling

2 - 1/2 days 3 - 1/2 days 4 - 1/2 days

6 hrs 9 hrs 12 hrs

United Insurance Educators, Inc.

Format

Business Insurance

Internet

The PC Professional Umbrella Insurance

The Habit of Selling - Telemarketing The Question Behind The Question

363 Marion Street Sudbury, ON P3E 3H3 (705) 674-4251 www.WaltonHall.com Catherine Walton • CatherineWalton@WaltonHall.com

Credit

633 Amelia Crescent, Suite A Burlington, ON L7L 3E3 (905) 338-6506 / 1-866-677-8659 www.verogroupinc.com Susan Hanson • shanson@verogroupinc.com Donna Laursen • dlaursen@verogroupinc.com

Format

Accountability Plus Customer-Centered Quality Service Enhancing Personal and Team Effectiveness Foundations of Selling 1 Increasing Your Personal Effectiveness /2 day Full day Management By Responsibility Managing Myself Personal Excellence

Credit 3 hrs 3.5 hrs 6 hrs 6 hrs

We Cell Solutions Inc. 3100 - 80023 Garden Street Whitby, ON L1R 2G8 (905) 665-5650 www.wecellsolutions.com Sandra Lauzon • sandra@wecellsolutions.com

Format

Credit 2.5 hrs

Wilfrid Laurier University WLU Student Connections, Schlegel Centre for Entrepreneuriship Waterloo, ON N2L 3C5 (519) 884-0710 / 1-888-807-7777 www.wluconnections.ca Cory Kittel • ext. 2820 • ckittel@wlu.ca

Course

Format

Credit

Various introductory computer courses available.

Witz Training 1875 Leslie Street, Unit 19 Toronto, ON M3B 2M5 (416) 444-9480 www.witztraining.com Greg Witz • greg@witztraining.com

Vero Group Incorporated

Course

Format

Blackberry 101 - Basics

4 hrs psk & 12 hrs tech Internet 3 hrs psk & 7 hrs tech Internet 4 hrs psk & 10 hrs tech Internet 5 hrs psk & 6 hrs tech Internet 6 hrs psk & 6 hrs tech

3 hrs 12 hrs 3 hrs 6 hrs 3 hrs 6 hrs 12 hrs 12 hrs 6 hrs

Walton Hall Training Inc.

Course

8213 - 352nd Street East Eatonville, WA 98328 (253) 846-1155 / 1-800-735-1155 www.uiece.com , www.cheapce.com Toni Amell • toni@uiece.com

Course

/2 day 1 day 2 day

1

Discovering Your True Colors Personality Typing and the Workplace Success Through Writing: Writing for Results (#1) What’s Wrong With This Report

3236 Jewell Avenue Ridgeway, ON L0S 1N0 (905) 401-1434 www.triggerstrategies.ca Neil Thornton • neil@triggerstrategies.ca

Insurers & the Consumer

Personal Time Management Speak Up and Sell Stress That Motivates Stress-Free The Best Service Is Full Service

Course

Trigger Strategies

E & O Insurance

…continues

Course

Format

Interpersonal Skills Management SmartSales SmartService

Credit 12 hrs 12 hrs 12 hrs

Credit 6 hrs 6 hrs 3 hrs 12 hrs 3.5 hrs 6 hrs 12 hrs 12 hrs 6 hrs

Working World Training Centre 25 Main Street West, Suite 900 Hamilton, ON L8P 1H1 (905) 526-6524 www.workingworld.ca Diana Holloway • dholloway@workingworld.ca

Course

Format

Credit

Various introductory computer courses available.

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

57

Continuing Education Record Sheet Name:______________________________________________________ RIBO # _________________________________ (For ready reference, attach this chart to your continuing education folder) IMPORTANT INFORMATION Continuing Education term: October 1st to September 30th Carry over of excess hours: One term’s requirements allowed for next October 1st to September 30th period Principal Brokers and Deputy Principal Brokers: 10 hours with a minimum of 5 hours in the Management category (Personal Skills category credits are not eligible) All other licensed individuals: 8 hours in any of the three categories Spot checks: Certificates must be shown when requested and should be kept for 5 years to indicate compliance

Course/Seminar Title

T E R M :

Name of Course Provider

Date of Course/Seminar (Month/Day/Year)

Credit Hours

Category of Accreditation

October 1, _____________________________________ to September 30, _____________________________________

Hours carried forward from previous term (maximum of one term’s requirements):

TOTAL HOURS ACCUMULATED: Less: Hours required for this term Hours to be carried forward to next term (maximum of one term’s requirements):

T E R M :

October 1, _____________________________________ to September 30, _____________________________________

Hours carried forward from previous term (maximum of one term’s requirements):

TOTAL HOURS ACCUMULATED: Less: Hours required for this term Hours to be carried forward to next term (maximum of one term’s requirements): 58

R I B O C O N T I N U I N G E D U C AT I O N S U M M A RY • Summer 2014 Volume 17 Number 24

MEMBERS OF COUNCIL PRESIDENT

TREASURER

Doug Grahlman Chatsworth Insurance Brokers Limited 1260 2nd Avenue East, Suite 2 Owen Sound, ON N4K 2J3 Tel: (519) 372-1533 Fax: (519) 372-0749 dgrahlman@chatsworthinsurance.ca

Norma Hitchlock Marsh Insurance Limited 199 Coleman Street P.O. Box 75 Belleville, ON K8N 4Z9 Tel: (613) 969-7006 Fax: (613) 969-6578 norma@marshinsurance.com

MEMBERS

VICE PRESIDENT

Gil Constantini Insurance Protection Group 995 Elgin Street West Suite #1 Cobourg, ON K9A 5J3 Tel: 888-879-2692 Fax: (905) 372-5311 gil@insuranceprotect.ca

Beth Pearson A.P. (Ontario) Insurance Brokers Inc. 1423 Upper Ottawa Street Unit 11 Hamilton, ON L8W 3J6 Tel: (905) 627-0014 bethp@apont.ca

SECRETARY Patty Crawford Crawford & Danyluk Insurance Brokers Limited 2681 Gideon Drive, Box 200 Delaware, ON N0L 1E0 Tel: (519) 652-3201 Fax: (519) 652-2710 pattycrawford@rogers.com

Trish Krawec Beyond Insurance Brokers (Superior) Inc. 1204C Roland Street, Thunder Bay, ON P7B 5Z1 Tel: (807) 285-7531 Fax: (807) 285-7359 tkrawec@beyondins.net Tracy McLean Moore-McLean Insurance Group Ltd. 48 Yonge Street, Suite 900 Toronto, ON M5E 1G6 Tel: (416) 364-4000 Fax: (416) 364-5708 tracy@mooremclean.com

Danny Craig Craig, McDonald, Reddon Insurance Brokers Ltd. 12 Colborne Street South Walkerton, ON N0G 2V0 Tel: (519) 881-2701 Fax: (519) 881-3469 dcraig@cmrinsurance.com John Gelston HUB International HKMB Limited 595 Bay Street, Suite 900 Box 81 Toronto, ON M5G 2E3 Tel: (416) 597-0008 john.gelston@hubinternational.com

*

Nick Dzudz P.O. Box 45 401 Bay Street, Suite 1200 Toronto, ON M5H 2Y4 Tel: (416) 365-1900 Fax: (416) 365-7664 *

Franklin Lyons P.O. Box 45 401 Bay Street, Suite 1200 Toronto, ON M5H 2Y4 Tel: (416) 365-1900 Fax: (416) 365-7664

*Public members are appointed by the Lieutenant Governor-in-Council to represent the public interest.

M E M B E R A S S I S TA N C E D I R E C T O R Y RIBO Office: (416) 365-1900 or 1-800-265-3097 Fax: (416) 365-7664 401 Bay Street, Suite 1200, P.O. Box 45, Simpson Tower, Toronto, Ontario M5H 2Y4 Website: www.ribo.com Chief Executive Officer – Jeff Bear (jeff@ribo.com) Executive Assistant – Lise Clements (lise@ribo.com) Receptionist – Sheron Fraser (sheron@ribo.com)

ADMINISTRATION & FINANCE

CORPORATION LEGAL SERVICES

Manager – Winston Koo (winston@ribo.com) System Administrator – Gustavo Blandon (gustavo@ribo.com) Accounting – Erica Lo (erica@ribo.com) Registration/Data Entry – Valrie Bailey (valrie@ribo.com) Irene Chung (irene@ribo.com) Christopher Thorn (christopher@ribo.com)

General Counsel – Patrick Ballantyne (patrick@ribo.com)

COMPLAINTS & INVESTIGATIONS

Manager – Vivian Lee (vivian@ribo.com) Licensing Coordinator – Tracy Cullen (tracy@ribo.com) Examination Coordinator – Laurie Reynolds (laurie@ribo.com) Administrative Assistant – Lloyd Choong (lloyd@ribo.com)

Manager – Tim Goff (tim@ribo.com) Complaints Officer – Barbara Dalgleish-Reid (barbara@ribo.com) Senior Investigators – Nadine Austin (nadine@ribo.com), Crystal Skyvington (crystal@ribo.com) Investigator – Arthur Kosikowski (arthur@ribo.com) Administrative Assistant – Angela Daley (angela@ribo.com) Financial Co-ordinator – Diana Campoli (diana@ribo.com) Senior Financial Investigator – Michael Buck (michael@ribo.com) Financial Investigators – Debbie Lee (debbie@ribo.com), Wendy Wu (wendy@ribo.com)

MARKETING & COMMUNICATIONS Communications Coordinator – Lise Clements (lise@ribo.com)

QUALIFICATION & REGISTRATION

is the self-regulatory body for general insurance brokers in Ontario.

Serve the Public / Regulate the Profession