ITIL 4 Foundation Training - Course 1199 - Learning Tree / Ericsson

Supporting Your SAN LO (Service Area NW Lab Operations) ITIL® Competence Development 2020-2022

ITIL® 4 Foundation Training: Custom 3-Day Certification Course Level: Foundation RATING: 4.68/5 Based on 639 Reviews Start your ITIL 4 certification journey on the right foot! Learning Tree’s accredited ITIL 4 Foundation certification instructor-led training course and virtual academy provide you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

ITIL Learning Paths Map ›

Key Features of this ITIL 4 Foundation Training: • • • •

World’s only adaptive ITIL 4 Foundation course and instructor-guided learning options Accredited course content and curriculum ITIL 4 Foundation exam included Practice exams, prep questions, and additional resources

You Will Learn How To: • • • • •

Prepare for and pass the ITIL 4 Foundation certification exam Identify opportunities to develop IT practices using ITIL guidelines Interact with IT teams using ITIL 4 terminology and concepts Explore the service value chain and IT service management practices Recognize the importance of IT and business integration

Live, Instructor-Led - In Class & Live, Online Training • • • • •

3-day virtual instructor-led training course Practice exams and prep questions One-on-one after course instructor coaching Earn 18 PMI PDUs Exam voucher included

ITIL 4 Foundation Course Information Course Preparation • Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read.

ITIL 4 Foundation Course Outline Key Concepts of Service Management • • • • • • •

Service Utility Warranty Customer User Service management Sponsor

Key Concepts of Value Creation • • • • • • •

Cost Value Organisation Outcome Output Risk Utility and Warranty

Key Concepts of Service Relationships • • • •

Service offering Service relationship management Service provision Service consumption

Seven Guiding Principles • • • • • • •

Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep it Simple and Practical Optimise and Automate

Four Dimensions of Service Management • • • •

Organisations and People Information and Technology Partners and Suppliers Value Streams and Processes

Components of the ITIL Service Value System • • • • • •

Plan Improve Engage Design & Transition Obtain/Build Deliver and Support

ITIL Practises • General Management Practises • Service Management Practises • Technical Management Practises

How Key ITIL Practises Fit within the Service Value Chain • • • • • • •

Continual Improvement Change Control Incident Management Problem Management Service Request Management Service Desk Service Level Management

ITIL 4 Foundation FAQs What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

What is ITIL 4 Foundation certification and why should I earn it?

• ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›

How do I get the ITIL 4 certification Foundation Certificate?

• To earn this certification, you must: ◦ Sit for the ITIL 4 Foundation exam, administered on the last day of training or via PeopleCert’s online proctoring service. ◦ Score a 65% on the exam in 60 minutes

Who should attend this ITIL 4 Foundation course?

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

What background do I need?

• No specific experience is required.

How should I prepare for this course?

• Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

What is ITIL? • The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management ITIL is the most recognized Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

What is ITIL used for?

• IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

What is the cost of the ITIL 4 Foundation exam?

• The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing centre, but the exam is included as part of your course tuition fee at no extra charge.