Learning & Development Newsletter

L&D NEWSLETTER IN THIS ISSUE Up Close & Personal : Meet our longest serving team members in each of our hotels Management Development: The first 7 Habits session L&D in Action: Associates Training and Activities

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Up close and Personal with VALLABH GUIDE, the longest serving team member in Al Bustan with 22 years of service dedication.

VALLABH GUIDE GOVERNMENT RELATIONS OFFICER RODA AL BUSTAN 1. What do you enjoy about your work?

A:Over the past two decades I have enjoyed my work tremendously and it has allowed me to meet many people which some of them are key important individuals in the city.

I greatly appreciate my job and not only because of the nature of my role but mostly it enables me to have a great network with my colleagues and friends which I treasure a lot.

2. What is the one thing people don’t know about you?

A: By now, I have been quite well known in the company as one of the most senior team members in Al Bustan. However, not many people know that I enjoy coming to work very early even at times before 6 am which allows me to be more productive.

3. Most adventurous thing you’ve done in your life?

A: I am not an adventurous person. On vacation, I will spend my time with my family. However, in my line of duty, sometimes doing last minute visa applications can be quite adventurous (LOL). Many years ago, all visa preparation and application was done manually which at times means I have to prepare and apply 50 visas at a time, visiting different office which was definitely quite an adrenalin rush.

Of course technology has changed today.

4. Best advice you'd give your teenage self?

A: I would say, take care of your health, keep the energy and spirit high, and go meet everyone.

Meet!

RODA AL BUSTAN - 001

RODA AL BUSTAN 001

5. Best piece of advice you’ve received?

A: I have many inputs from various management through my time in here. I cannot choose one, all them are precious and has helped me to become who I am today.

6. Advice - A book that everyone should read?

A: I don’t really read books, however, if I can give advice to young ones, do your work well, management has given support to enable you in Dubai. Remember, your work is to support your family.

7. How would you define yourself in three words?

A: I am a family man, a hard worker, and a loyal friend.

8. Best way to take a rest/decompress?

A: There is nothing that can beat a good nights sleep.

9. What are three things you can’t live without?

A: My daughter, Mobile phone, Internet.

10. Secret talent?

A: I am a singer!

11. If you could master one instrument, what would it be?

A: Piano

VOL. 1

Up close and Personal with PURNA LAL LAMA with a total of 17 years of service dedication in the company

PURNA LAL LAMA ASSISTANT OUTLET MANAGER- FB RODA LINKS AL NASR

1. What do you enjoy about your work?

A: During my work, I meet many people from different countries both guests and colleagues and I gained much knowledge which is one of the many things I enjoy about my work.

2. What is the one thing people don’t know about you?

A: My confidence and Multi-talent.

3. Most adventurous thing you’ve done in your life?

A:I did a bungee jump which was really adventurous.

4. Best advice you’d give your teenage self?

A: People will never die by hard work.

5. Best piece of advice you’ve received?

A: Take complaints as a present and treat it as a diamond.

6. Advice - A book that everyone should read?

A: The Great Gatsby.

Meet!

RODA LINKS AL NASR - 001

7. How would you define yourself in three words?

A: Honest, Hard working and Sincere.

8. Best way to take a rest/decompress?

A: Relaxing in a peaceful place.

9. What are three things you can’t live without?

A: Oxygen, Water and Food 10. Secret talent?

A: Sales ability, kindest person, helpful 11. If you could master one instrument, what would it be?

A: It would have to be a Guitar.

VOL. 1

Up close and Personal with HARIKRISHNAN, the longest serving team member in Al Murooj with 14 years of service dedication.

HARIKRISHNAN GENERAL CASHIER - RODA AL MUROOJ

1. What do you enjoy about your work?

A: I really enjoy working with my team and the culture we have within the division. Not a day goes by that I feel bored.

2. What is the one thing people don’t know about you?

A: Normally people don't know that I enjoy singing.

3. Most adventurous thing you’ve done in your life?

A: In my university days, me and a few friends actually ended up saving a cow who had fallen down inside a wellfelt quite rewarding and peaceful at the end.

4. Best advice you'd give your teenage self?

A: To follow your dreams and study as hard as you can, because when those days are over - you will never get them back.

7. Best piece of advice you have received?

A: Someone told me that "you handling cash is a huge responsibility" and that I must always ensure ethical behavior since I am being trusted by my seniors.

8. Best way to relax/ decompress?

A: To go out with my friends.

5. Advise - A book that everyone should read?

A: The Bhagvad Gita.

6. How would you define yourself in three words?

A: Quiet, Trustworthy and friendly.

9. What are three things you can’t live without?

A: Family, Friends and Praying 10. If you could master one instrument, what would it be?

A: I would love to learn how to play the Tabla.

VOL. 1

Up close and Personal with RAQUEL RODRIGUEZ, with 4 years of service dedication in Roda Amwaj Suites

RAQUEL RODRIGUEZ EXECUTIVE SECRETARY RODA AMWAJ SUITES

1. What do you enjoy about your work?

A:Having an appreciative boss that keeps me motivated and productive is one of the reasons I enjoy my work.

2. What is the one thing people don’t know about you?

A: My son. Who is a special needs child.

3. Most adventurous thing you’ve done in your life?

A: I would have to say the Ferrari fastest roller coaster in Abu Dhabi.

4. Best advice you’d give your teenage self?

A: Be humble, be true to yourself and do what is right.

8. Best way to take a rest/decompress after a long day?

A: Simply sit in a quiet place, no phone calls.

9. 9. What are three things you can’t live without?

A: Family, Food and catching up with social media world.

10. If you could master one instrument, what would it be?

A: I would have to say a Guitar.

5. Best piece of advice you’ve received?

A: Forgive and let go, life must go on.

6. A book that everyone should read?

A: I love reading anything about religion. It is very fascinating and educative.

7. How would you define yourself in three words?

A: Loyal, Emotional and Patient.

VOL. 1

Up close and Personal with SREEJITH KURUP, with 4 years of service dedication in Roda Amwaj Suites

SREEJITH KURUP INFORMATION TECHNOLOGY MANAGER RODA AMWAJ SUITES 1. What do you enjoy about your work?

A: Many things but what I enjoy the most is when I see everyone working towards achieving guest’s satisfaction.

2. What is the one thing people don’t know about you?

A: I don’t consume sugar at all.

3. Most adventurous thing you’ve done in your life?

A: I would have to say when I got married. It is definitely the most adventurous thing I have done currently in my life but certainly looking forward to more adventurous things in the near future.

4. Best advice you’d give your teenage self?

A: Keep playing, laughing and having fun, don’t take everything too seriously.

7. Best way to take a rest/decompress after a long day?

A: Play with my kids and watch TV/Movies.

8. What are three things you can’t live without?

A: My kids’ smile, YouTube and Netflix.

9. Secret talent?

A: I keep secrets always as secrets, isn’t that a talent? LOL.

5. Best piece of advice you’ve received?

A: Everything is possible if you put your mind to it.

6. How would you define yourself in three words?

A: Curious, Honest and Responsible

10.If you could master one instrument, what would it be?

A: The Violin.

VOL. 1

Up close and Personal with RAMACHANRAN SUBRAMANIAN, with 4 years of service dedication in Roda Boutique Villas

RAMACHANDRAN SUBRAMANIAN CHIEF ACCOUNTANT RODA BOUTIQUE VILLAS

1. What do you enjoy about your work?

A: That there is always an opportunity to learn new things.

2. What is the one thing people don’t know about you?

A: I love cooking especially vegetarian dishes.

3. Most adventurous thing you’ve done in your life?

A: Working in Yemen during the civil unrest.

4. Best advice you’d give your teenage self?

A: Life is good. Not always, but mostly. And when it is not so good, be assured it will get better.

4. Best piece of advice you’ve received?

A: Don’t take life too seriously & never give up.

9. What are three things you can’t live without?

A: Family, Wallet, Mobile.

10. Secret talent?

A: Cooking.

5. A book that everyone should read?

A: Religious Books.

6. How would you define yourself in three words?

A: Integrity, Passion, Committed.

8. Best way to take a rest/decompress?

A: Spending quality time with my family.

VOL. 1

Up close and Personal with KAMALUDHEEN KERALAMTHODI, with 3 years of service dedication in Roda Beach Resort

KAMALUDHEEN KERALAMTHODI HEAD HOUSEKEEPING SUPERVISOR RODA BEACH RESORT

1. What do you enjoy about your work?

A: I enjoy interacting with my team members and other team members.

2. Most adventurous thing you’ve done in your life?

A: I am yet to do something adventurous, something big.

3. Best advice you’d give your teenage self?

A: Always take care of the family and listen to your parents.

7. Best way to take a rest/decompress ?

A: Vacation time with family.

8. What are three things you can’t live without?

A: My friends, family & money.

9. Secret talent?

A: I am good goal keeper.

4. Best piece of advice you’ve received?

A: My teacher advised me to look after my studies.

5. Advise - A book that everyone should read?

A: The Train.

6. How would you define yourself in three words?

A: Funny, Helpful & Teacher.

VOL. 1

7 H A B I T S o f

h i g h l y

M a n a g e m e n t

a n d

e f f e c t i v e L e a d e r s h i p

p e o p l e

D e v e l o p m e n t

The 7 Habits of highly effective people workshop was held on November 19 -21, 2018 at Roda Al Bustan Hotel.

The 3 days program gives an insight to leaders and managers on how to manage themselves and lead their teams effectively by applying the seven essential habits.

The 7 Habits of Highly Effective People is based on principles of effectiveness.

The objective of this program is to empower people and organizations to significantly increase their performance capability as they work to achieve worthwhile purposes through understanding and living principle-centered leadership.

p r o g r a m

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snapshot of L&D activities

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DIRE GROOMING AND COMMUNICATION TRAINING S E P T E M B E R

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RODA ORIENTATION- AT RODA AL MUROOJ O C T O B E R

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New Associates Orientation program was held at Roda Al Murooj with 21 new team members across the sister properties who started their journey with our group. These new joiners are filled with energy and positivity to take Roda Hotels & Resorts to the next level.Â

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RODA ORIENTATION NOVEMBER 2018

18 Associate went through the New Associates Orientation. During the session, team members were exposed to various information about RODA, its properties, and different policies and procedures.

During the session, Department Heads made their presentation with regards to an introduction of their divisions and a product knowledge session of the hotel was shared.

We welcome the team and wish them a great journey with RODA!

VOL. 1

RBR & RBV F&B Beverage Sequence of Service Training O CTOBER 2018 RBR & RBV associates had a Knowledge and Skills training in F&B for all Front Office (Bell Boys / Receptionist)team members. This training was facilitated by our Group F&B Divisional trainer Cherry.

Associates learned the skills and techniques about F&B service thorough scenarios and role plays.

This training is essential for the teams who are currently multi-tasking to ensure F&B service is delivered promptly.

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Links F&B Product Knowledge NOVEMBER 2018

Links associates – F&B Product Knowledge Training.

After the session, associates were able to refresh their basic product knowledge about the restaurant concept, cuisine and operation timings.

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RAM & RAB – F&B Sequence of Service Training NOVEMBER 2018

Overall dinning experience starts the moment the guest enters our restaurant.

Our F&B associates went through the sequence of service and learned how to deliver our service from the moment they arrived in the restaurant.

From welcoming guests to bidding farewell, associates will be able to consistently and efficiently deliver the service.

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RAM & RAB – F&B Sequence of Service Training NOVEMBER 2018

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RAM & RAB - F&B Product Knowledge Training NOVEMBER 2018 Product knowledge is an essential part of our service to create a positive guest experience.

RAM & RAB F&B team had their product knowledge test based on their internal F&B Fact sheet.

All team members went through the product knowledge session to strengthen their F&B knowledge with basic informationÂ

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RAM & RAB - F&B Product Knowledge Training NOVEMBER 2018

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Roda Amwaj Suites F&B Product Knowledge NOVEMBER 2018

They say Knowledge is Power. So let's take it for a test run. RAS F&B team had their first F&B Product Knowledge test session with an oral and written test.

Team members were able to refresh their basic product knowledge about the restaurant concept, cuisine, operation timings and seating capacities of Al Safa.

VOL. 1

Roda Beach Resort F&B Menu Knowledge Training NOVEMBER 2018 The month of November was all about KNOWLEDGE Training and our Front Office team members in Roda Beach Resort who are currently handling F&B had their first Menu Knowledge training including a product knowledge written test.

Knowing their product knowledge is essential to deliver the basic service experience for our guest.

VOL. 1

Roda Al Murooj Guest Verbiage Training DECEMBER 2018

In December one of our main focus was on "Guest Verbiage" and how we can utilize this tool when engaging with our guests whilst encouraging them to share their positive feedback on our TripAdvisor page.

Associate's learned the correct verbiage to use when interacting with guests on their overall staying experience or dining experience.

VOL. 1

Roda Amwaj Suites Associates Orientation - december 16

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Roda Amwaj & Roda Reach Resort Associates Orientation december 18

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