LEADERS Magazine October, November, December 2020 Volume 43, Number 4

October, November, December 2020

Volume 43, Number 4

RESILIENCE

ARSHT

SCHWARZMAN

LAGARDE

DAVIS

GEORGIEVA

CLARKE

CONDE

BARRETT

NAVRATILOVA

MARSALIS

HOLLIDAY

DOWLING

ROSENBAUM

OZUAH

HINDUJA

AND MANY OTHER DYNAMIC LEADERS

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.”

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LEADERS Magazine Publisher and Executive Editor: David W. Schner Editor: Darrell J. Brown Advertising Executive: Laurie McClure Ferber Muse - Adrienne Arsht

On the Cover Adrienne Arsht - 8

Printing: Calev Print Media – Freeport Press

Stephen A. Schwarzman, Blackstone - 16 Christine Lagarde, European Central Bank - 18 Clive Davis, Sony Music - 20 Kristalina Georgieva, International Monetary Fund - 22 General Richard D. Clarke, U.S. Special Operations Command - 24 Cesar Conde, NBCUniversal News Group - 28

Photo Credits: Cover Lagarde, 18 - ©Lemrich/European Central Bank; Cover Georgieva, 22 - ©IMF Photo/Stephen Jaffe; Cover Barrett, 32 - ©Franck Juery; 38 - ©U.S. Air Force photo by Eric Dietrich, 38 upper right - ©U.S. Air Force photo by Airman 1st Class Quion Lowe, 38 lower left - ©U.S. Air Force photo by Wayne Clark, 39 upper right - ©U.S. Air Force photo by R. Nial Bradshaw, 39 lower left - ©U.S. Air Force photo by Staff Sgt. Alex Fox Echols III; Cover Navratilova - Russel Wong Photography @getty images; Cover Holliday 120 - Ivan Piedra Photography; Cover Dowling, 128, Cuomo lab 130, Southside 131 - ©Lee S. Weissman; 10 - ©Samuel Stuart Hollenshead; 36 author - ©City of Miami; 42 author - ©2012 Forrest Gibson; 42 lower left - ©Smithsonian Institution; 43 - ©James Di Loreto, Smithsonian Institution; 46 - ©2015 Getty Images; 47 - ©2015-2016 JZsquared Photography LLC Jonathan Zuleta; 53 - ©Brad Feinknopf; 54 author ©Michael Creagh; 54 lower right - ©Jon Ortner; 55 - ©Mark Bussell; 58 - ©Paul Smith Photography; 64 - ©Georgina Goodwin; 65 upper left - ©Jonathan Irish; 65 lower right - ©Flavio Forner; 72 - ©Aad Hoogendoorn; 74 author - ©Conservation International/ photo by Katie Bryden; 74 lower right - ©Bryan Evans, The Nature Conservancy; 75 upper left - ©Jason Houston; 75 - lower righ - Mark Godfrey ©2009 The Nature Conservancy; 76 - ©Southcoast Diving Supplies; 78 author - ©Amal H. Biskin; 78-79 nature photos - ©Tompkins Conservation; 84 - ©US Naval Academy Photographer: Stacy Godfrey; 104 - ©Amal H. Biskin; 106 - ©Kwaku AlstonHBO; 126 - ©2020 Brad Trent; 134 ©Mark Schafer 2007; 137 - ©2019 Ben Hider; 141 - ©Jeffrey Holmes Photography; 142 - ©GOGGIN; 165 Campus - ©James Nubile 2014; 172 - ©MLM18; 180 - ©Jeff Yardis 2018; 192 building - ©2013 Judy Davis/Hoachlander Davis Photography, LLC; 193 building - ©Maxwell MacKenzie; 210 - ©Dave Cross Photography Inc.; 212 Albers - © JÃœRGEN FRANK; 218 - ©Vadim Daniel

Barbara M. Barrett, Secretary of the Air Force - 38 Martina Navratilova - 46 Wynton Marsalis, Jazz at Lincoln Center - 52 Marc Holliday, SL Green Realty Corp. - 120 Michael J. Dowling, Northwell Health - 128 Richard A. Rosenbaum, Greenberg Traurig, LLP - 132 Philip O. Ozuah, MD, PhD, Montefiore Medicine - 146 Karam Hinduja, S.P. Hinduja Banque Privée - 216 2 LEADERS

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VOLUME 43, NUMBER 4

Contents Resilience Introduction David W. Schner, President and Executive Editor, LEADERS Magazine

6

The Power of Resilience Adrienne Arsht

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Transformative Change Dr. Rajiv J. Shah, President, The Rockefeller Foundation

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The Human Instinct of Pragmatism and Survival Kathy Baughman McLeod, Senior Vice President & Director, Adrienne ArshtRockefeller Foundation Resilience Center at the Atlantic Council

Defining Resilience Ezekiel J. Emanuel, MD, PhD, Vice Provost for Global Initiatives and Chair of the Department of Medical Ethics and Health Policy, University of Pennsylvania

Shaping the Global Future Together Frederick Kempe, President and Chief Executive Officer, Atlantic Council

A Platform to Thrive Arianna Huffington, Founder and Chief Executive Officer, Thrive Global

Strengthening Societal Resilience Maryam Golnaraghi, PhD, Director of Climate Change and Emerging Environmental Topics, The Geneva Association

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Thinking Big Denis Duverne, Chairman, AXA, and Chairman, Insurance Development Forum

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Responsible Growth Anne M. Finucane, Vice Chairman, Bank of America

Creating Long-Term Value Stephen A. Schwarzman, Chairman, Chief Executive Officer and Co-Founder, Blackstone

Servant Leadership The Honorable Francis X. Suarez, Mayor of Miami

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Building a More Resilient Financial System Christine Lagarde, President, European Central Bank

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The Power of Music Clive Davis, Chief Creative Officer, Sony Music

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Ensuring Global Economic Stability Kristalina Georgieva, Managing Director, International Monetary Fund

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Service to Country General Richard D. Clarke, Commander, U.S. Special Operations Command

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The Responsibility of News Cesar Conde, Chairman, NBCUniversal News Group

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A Duty to Serve Barbara M. Barrett, Secretary of the Air Force

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Working on the System Paul Polman, Co-Founder and Chair, IMAGINE

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Inspiring Positive Change Kirk Johnson, Sant Director, Smithsonian National Museum of Natural History

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Striving for Excellence Martina Navratilova

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An Organizing Principle The Honorable Mitch Landrieu, Founder, E Pluribus Unum

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The Art of the Invisible Wynton Marsalis, Managing and Artistic Director, Jazz at Lincoln Center

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The Power of the Arts Henry Timms, President and Chief Executive Officer, Lincoln Center for the Performing Arts

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Resilient DC The Honorable Muriel Bowser, Mayor, Washington, D.C.

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Technology and the Business of Risk Karen White, Chief Executive Officer, RMS (Risk Management Solutions)

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Parametric Insurance Isaac Anthony, Chief Executive Officer, CCRIF SPC

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Protecting Nature, Biodiversity and Ecosystems M. Sanjayan, PhD, Chief Executive Officer, Conservation International

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Striving for Resilient Populations Aaron Bernstein, MD, MPH, Interim Director, Center for Climate, Health, and the Global Environment, Harvard T.H. Chan School of Public Health

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“Resilience is a quality shared by people and economies; it is the ability to adapt to unexpected circumstances, quickly recover from adverse shocks and bounce back into shape.”

Christine Lagarde, European Central Bank

Risk and Resilience Ekhosuehi Iyahen, Secretary General, Insurance Development Forum

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Resilient Cities Mauricio Rodas, Former Mayor, Quito, Ecuador

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Water as a Driver of Change Henk Ovink, Special Envoy for International Water Affairs for the Kingdom of the Netherlands, and Sherpa to the United Nations/World Bank High Level Panel on Water

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Nature-Based Solutions Jennifer Morris, Chief Executive Officer, The Nature Conservancy

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A Constant State of Evolution Kristine Tompkins, Cofounder and President, Tompkins Conservation

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Straight News Bret Baier, Anchor and Executive Editor, Special Report with Bret Baier, and Chief Political Anchor, FOX News Channel

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Building Resilience Ricardo Lara, Insurance Commissioner, California Department of Insurance

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A Long Lineage of Military Service Vice Admiral Sean Buck, Superintendent, United States Naval Academy

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Endurance Scott Kelly, Retired U.S. Navy Captain, Former NASA Astronaut

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Culture and Resilience Richard Kurin, Distinguished Scholar and Ambassador-at-Large, Smithsonian Institution

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Migration, Climate and Resilience Tiziana Bonzon, Manager, Climate, Migration and Resilience, International Federation of Red Cross and Red Crescent Societies

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The Resilience Business Francis Bouchard, Group Head of Public Affairs and Sustainability, Zurich Insurance Group

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The Epitome of Resilience His Excellency Kostas Bakoyannis, Mayor of Athens, Greece

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The Growth of Gaming Chance Glasco, Founder, The Game Consultants, and Co-Founder, Doghead Simulations

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The Power of Learning Anthony W. Marx, President and Chief Executive Officer, The New York Public Library

Resilience of Objects, Cultures and Ideas Limor Tomer, General Manager, Live Arts, Metropolitan Museum of Art

104

The Role of the Arts in Resilience Anna Deveare Smith, Director / Producer, The Anna Deveare Smith Pipeline

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Island Earth Kate Brown, Executive Director, Global Island Partnership

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The Responsibility of Journalists Jeff Goodell, Author and Contributing Editor, Rolling Stone

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“The Great Good Place” Mitchell Kaplan, Founder, Books & Books

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A Different Type of Bank Julie Davitz, Head of Impact Solutions, Bank of the West/BNP Paribas

Resilience Books Compiled by the Adrienne Arsht-Rockefeller Foundation Resilience Center

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Tackling Uninsured Risk Alex Kaplan, Executive Vice President, Alternative Risk, AmWINS Group, Inc.

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A Resilience-Focused Approach Walter Cotte, Americas Regional Director, International Federation of Red Cross and Red Crescent Societies

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Resilience Playlist Compiled by the Adrienne Arsht-Rockefeller Foundation Resilience Center

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New York’s Resilience and Interviews Contents 118 LEADERS 5

Resilience

LEADERS Magazine is proud to send you this special feature on resilience in partnership with the Adrienne Arsht-Rockefeller Foundation Resilience Center at the Atlantic Council. This is a critical time to address the concept of resilience and the ability to better prepare for, navigate, and recover from shocks and stresses.

We have assembled a broad range of global thought leaders and experts who are currently tackling the challenges and crises facing the world from different perspectives. This feature includes elected officials, business executives, nonprofits, military leaders, members of the arts community, renowned athletes, and journalists, each sharing their thoughts and reflections on resilience.

Is resilience innate or learned? Can we teach individuals to be more resilient? How do we build the concept of resilience into the ethos and culture of our organizations? What are the sustainable and replicable resilience solutions to the seemingly intractable global challenges affecting billions of individuals?

At this challenging and uncertain time in our history, we hope that this feature will provide hope and inspiration from those who have faced adversity as individuals, communities and organizations and risen to the challenge and come back better and stronger.

We would value your thoughts on this issue and to hearing how resilience is impacting your work and your organization. .

David W. Schner President & Executive Editor LEADERS Magazine

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VOLUME 43, NUMBER 4

Resilience

The Power of Resilience An Interview with Adrienne Arsht EDITORS’ NOTE Adrienne Arsht is million Rockefeller Foundation gift that she a business leader and impact phimatched. She also founded the Adrienne lanthropist. She has taken a leading Arsht Latin America Center at the Atlantic role promoting artistic, business and Council in 2013 to focus on the role of civic growth in the three cities she South America in the trans-Atlantic comcalls home: Washington, D.C., Miami munity. Arsht is a Trustee of the John F. and New York. Her $30 million conKennedy Center for the Performing Arts tribution to Miami’s Performing Arts where she established the Adrienne Arsht Center in 2008 secured its financial Theater Fund. She is a Vice Chairman of footing. In her honor, the Center was Lincoln Center for the Performing Arts, renamed the Adrienne Arsht Center and Executive Vice Chairman of the for the Performing Arts of MiamiAtlantic Council. She is on the Trustees Adrienne Arsht Dade County. In 2012, her contribuCouncil of The National Gallery of Art tion of $10 million to Lincoln Center and a Board Member of the Blair House was recognized with the dedication of the Adrienne Restoration Fund. She is a member of the Council on Arsht Stage in Alice Tully Hall.

Foreign Relations and is former President of the Vice Recently, Arsht donated $5 million to the President’s Residence Foundation. At the request of Metropolitan Museum in New York City to fund the the then Secretary of State, Hilary Clinton, Arsht Museum’s first ever paid internship program, which created the campaign Patrons of Diplomacy to estabnow will be named the Adrienne Arsht Interns. With lish an endowment for the preservation of furniture Arsht’s gift, The Met is now the single largest art and works of art for the State Department. museum in the country to offer 100 percent paid She is Trustee Emerita of the University of Miami internships to nearly 120 undergraduate and gradu- and an honorary board member of Amigos for Kids. ate interns each year. The transformative donation In 2019, Arsht was awarded The Order of will also support MetliveArts providing programming Rio Branco from the Brazilian government for her focused on themes of resilience. outstanding dedication to U.S.-Brazil relations and In Washington, D.C. in 2016, Arsht spear- her vision toward Latin America. In 2017, she was headed the creation of the Adrienne Arsht Center bestowed the Carnegie Hall Medal of Excellence for Resilience at The Atlantic Council which was recognizing her visionary and exceptional contriburenamed in 2019, the Adrienne Arsht-Rockefeller tions to cultural and nonprofit institutions nationFoundation Resilience Center with the $30 ally. She is the only woman to have ever received

this distinction. Additionally, Arsht was awarded the distinguished Order of San Carlos of Colombia, which was given to her by the direction of Colombia’s President Juan Manuel Santos. In 2013, she was presented with the prestigious diplomatic honor, Orden de Isabel la Católica (Order of the Cross of Isabella the Catholic), from The King of Spain.

A 1966 graduate of Villanova Law School, Arsht began her Delaware law career with Morris, Nichols, Arsht & Tunnel. In 1969, she moved to New York City and joined the legal department of Trans World Airlines (TWA). She then became the first woman in the company’s property, cargo and government relations departments. Arsht moved to Washington, D.C. in 1979 where she initially worked with a law firm, then started her own title company. In 1996, she moved to Miami to run her family-owned bank, TotalBank, where she served as Chairman of the Board from 1996 to 2007. Under her leadership, TotalBank grew from four locations to 14 with over $1.4 billion in assets. In 2007, she sold the bank to Banco Popular Español. Arsht was named Chairman Emerita of TotalBank.

In 2008, she became the first, and still the only, woman to join the Five Million Dollar Roundtable of United Way of Miami-Dade. Arsht’s other notable gifts include to Goucher College, creating the Roxana Cannon Arsht Center for Ethics and Leadership, in honor of her late mother, a Goucher graduate, The University of Miami Arsht Ethics Programs, and a lab at Bascom Palmer Eye Institute of the University of

The iconic children’s book, The Little Engine That Could

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VOLUME 43, NUMBER 4

Miami. In Delaware, Arsht funded the creation of a Best Buddies chapter to specifically serve Hispanics and African Americans with mental disabilities. The Chronicle of Philanthropy ranked Arsht number 39 on its 2008 America’s biggest donors list.

She is the daughter of the Honorable Roxana Cannon Arsht, the first female judge in the State of Delaware, and Samuel Arsht, a prominent Wilmington attorney. Upon graduation from Villanova Law School, Arsht was the 11th woman admitted to the Delaware bar – her mother having been the fifth. A graduate of Mount Holyoke C o l l e g e , s h e was married to the late Myer Feldman (d.2007), former counsel to Presidents John F. Kennedy and Lyndon B. Johnson.

Where did your interest and passion for the study of resilience develop?

Until June 30, 1973, I took resilience for granted. That was the day my younger sister, Alison, committed suicide. What made living unbearable for her? What is Resilience? Resilience is getting up when you are knocked down and then moving forward. It is choosing life. It is a primal instinct, but it is not always enough. We both started life with “Itsy Bitsy Spider” and “The Little Engine that Could.” How could Alison not be resilient when we had virtually the same upbringing? A large part of my interest in resilience was inspired by the desire to understand Alison.

What was your vision in creating the Adrienne Arsht-Rockefeller Foundation Resilience Center and how do you define its mission?

Initially, in 2016, I created the Adrienne Arsht Center for Resilience focusing on promoting the abilities of communities and individuals to thrive in today’s unpredictable world. Using creative and artistic methods to showcase lessons learned from past crises, the Center’s focus would help societies and individuals bounce back better, faster, and stronger.

Then, in 2019, the Rockefeller Foundation made a $30 million grant which I matched to create the Adrienne Arsht-Rockefeller Foundation Resilience Center (AARFRC). The AARFRC is focused on identifying, implementing, and scaling solutions to the urgent crises of climate change, migration, and security, with the goal of reaching one billion people with resilience solutions by 2030.

This is more critical now than ever. As a society we are at a time when volatility and change are the only certainties. The AARFRC is committed to finding ways to enable resilience among individuals, systems, and communities.

How critical is resilience as the world faces multiple crises, from the pandemic to social injustice, systemic racism, migration and climate?

It is vital and without resilience the world would have imploded long ago. Resilience is another word for surviving, adapting and moving on.

Do you feel that resilience can be taught or is it something a person is born with?

I have always thought that individual resilience is predominately genetic, but resilience can also be encouraged. The brain, the immune system and the physical changes that occur during stress and trauma are different in resilient people. You can learn from watching others and decide, “I’m not going to give up either.”

VOLUME 43, NUMBER 4

Who are some of the resilient leaders you see today?

There are so many people who are considered resilient leaders. Jackie Robinson, who was an exceptional human being, not only did he break racial barriers in baseball but in everyday life. He said it best, “A life is not important except in the impact it has on other lives.” He, along with his wife, Rachel, faced daily obstacles and surmounted them with courage and fortitude. Diana Nyad exemplifies the synergy of a resilient mind and body as she swam amongst sharks and jellyfish during her famous swim from Cuba to Florida. Artists are almost by definition resilient. They

have a saying, “The show must go on.” There was Baryshnikov, who smashed his foot during a performance, and yet continued partnering the ballerina until the curtain came down. Jean-Yves Thibaudet, the great French pianist, was performing when the piano started to move across the stage. The stagehands had forgotten to lock the wheels. I’ve found that all great artists have a story, whether it was a prop that wasn’t there for them, somebody forgetting their lines or scenery falling. Resilience comes in all forms and we have seen this personified during the past months.

My advice for moving forward: If you don’t like Change – wait until you see Irrelevance.

•

LEADERS 9

Resilience

Transformative Change An Interview with Dr. Rajiv J. Shah, President, The Rockefeller Foundation EDITORS’ NOTE Dr. Rajiv Shah INSTITUTION BRIEF The Rockefeller brings over 20 years of expeFoundation (rockefellerfoundation.org) rience in business, gover nis a global institution with an unparment, and philanthropy to The alleled track record of success carrying Rockefeller Foundation. In 2009, out its founding mission to promote he was appointed to serve as USAID the well-being of humanity around Administrator by President Obama the world. Over its century long hisand was unanimously confirmed tory, The Rockefeller Foundation has by the U.S. Senate. Dr. Shah was embraced scientific frontiers to lift up charged with reshaping the $20 vulnerable children and families. billion agency’s operations to proToday, The Rockefeller Foundation vide greater assistance to pressing seeks to apply science, technology, and Rajiv J. Shah development challenges around innovation to this task and end prethe globe. In this role he also led ventable child and maternal mortalthe U.S. response to the Haiti earthquake and ity, transform food systems to reduce the global the West African Ebola crisis, and served on the burden of disease, end energy poverty for milNational Security Council. By elevating inno- lions in Africa and Asia, and enable meaningvation and public/private partnerships, and ful economic mobility in the United States and shifting how dollars were spent to deliver stron- around the world. ger results, Dr. Shah secured bipartisan support that enabled USAID to dramatically acceler- Will you highlight the history and heritage ate its work to end extreme poverty, including of The Rockefeller Foundation? the passage of significant Presidential prioriThe Rockefeller Foundation is more than ties – Feed the Future and Power Africa and a century old. Our very first grant was to the the Global Food Security Act, which is the sec- American Red Cross, and in subsequent ond largest global development legislation after decades, The Rockefeller Foundation has built PEPFAR. When Dr. Shah left USAID in 2015, he a reputation as a trailblazer that convenes continued to follow his passion for cr eat- unlikely partnerships and sparks innovations for ing opportunities for communities to thrive transformative change. We founded the modern in the developing world by founding Latitude field of public health, developed vaccines for Capital, a private equity firm focused on power infectious diseases such as yellow fever, funded and infrastructur e projects in Africa and Asia. He was also appointed a Distinguished Fellow in Residence at Georgetown University.

Earlier in his career, Dr. Shah served as Chief Scientist and Undersecretary for Research, Education and Economics at the United States Department of Agriculture. He also served in a number of leadership roles at the Bill & Melinda Gates Foundation, where he helped launch the Alliance for a Green Revolution in Africa (a joint venture by the Gates and Rockefeller foundations) and the International Financing Facility for Immunization (credited with raising more than $5 billion for childhood immunizations worldwide), and where he supported the creation of the Global Development Program. Dr. Shah is a graduate of the University of Michigan at Ann Arbor, the University of Pennsylvania School of Medicine, and the Wharton School of Business, and has been awarded honorary degrees from Tuskegee University, American University, and Colby College.

“I’ve pushed our

team to be bold in setting our vision and aspirations

for The Rockefeller

Foundation in this era.”

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urban visionary Jane Jacobs, and catalyzed a Green Revolution that moved a billion people off the brink of starvation.

I began my tenure at the Foundation in 2017 and have sought to focus our work on four core commitments: to end energy poverty, achieve health for all, nourish the world and expand economic opportunity. We are pursuing these goals through innovative partnerships and through impact investments that find new ways to leverage private and philanthropic capital for social good.

Even as The Rockefeller Foundation is among the most respected and deep-rooted of American philanthropies, we’re still able to pivot and meet the moment with urgency, as seen by the Foundation’s swift response to the COVID-19 crisis. As from its earliest days more than 107 years ago, The Rockefeller Foundation is serving as a crucial catalyst, convener and innovator, helping the private sector and government do more to ease the pain of the pandemic and put equity and justice at the center of the global response and recovery.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I began this job three years ago, and while I had a broad range of prior leadership experiences in government, philanthropy and the private sector, I have since continued to learn a great deal about effective leadership – in part because I believe a deep desire to learn is one of those keys to being an effective leader. In some cases, my answers to this question reflect my long-standing beliefs and personal philosophy: I believe in data-driven decision making, and I try to foster an environment of learning, testing, adapting and iterating. I surround myself with talented people I trust who are unafraid to tell me their views candidly. I’ve pushed our team to be bold in setting our vision and aspirations for The Rockefeller Foundation in this era, including by articulating clear, measurable goals, because you can’t manage what you don’t measure. I also prioritize being results-oriented and listening to those we seek to serve because I believe we can never lose sight of whom we’re working to help and why. Structured self-scrutiny helps me and my team to evaluate good ideas and whether they are aligned with our bigger mission. Finally, I believe humility is one of the most important qualities in a leader - to know that I don’t know everything, to be honest VOLUME 43, NUMBER 4

“The Rockefeller Foundation is serving as a crucial catalyst, convener and innovator, helping the private sector and government do more to ease the pain of the pandemic and put equity and justice at the center of the global response and recovery.”

when I don’t know the answer, and to ask for help when I need it.

How has The Rockefeller Foundation’s work changed as a result of COVID-19 and the anti-racist movement taking place across the U.S. and the world?

The past several months have been a time of extreme pain, heartbreak and reflection for our country. They have also been a catalyst for our work at The Rockefeller Foundation. Let me first speak to the anti-racist movement. My wife and I are both children of immigrants from India, and like every person of color, we each know the exact moment when we first realized we weren’t like everyone else. Even though we have both experienced racism and discrimination in different forms, the systemic racism and extraordinary violence African Americans have lived with and continue to experience is unique in its history and depth. The murders of Ahmaud Arbery, George Floyd, Tony McDade, Sean Reed, and Breonna Taylor left me angry and heartbroken. These acts of violence and police brutality were despicable. Yet again, innocent men and women were killed for no other reason than the color of their skin.

It’s painful that these murders occurred during a pandemic that is disproportionately threatening, and destroying, the livelihoods and lives of African Americans, Hispanic Americans and other minority communities. Tens of millions have lost their jobs, and hundreds of thousands have lost family, friends and loved ones. Their anguish and despair is real and understandable, and so is their outrage at countless decades of racist murders.

For more than 100 years, The Rockefeller Foundation has worked to advance racial equality in America because it is core to our values.

Our actions speak to the unique role philanthropy can play in driving social change. While we may not have the resources or the power of government, we can identify and act on solutions when others fail to do so. We can take on unique risks that others can’t or won’t. We can use our voice and amplify the voices of others fighting injustice. We can bring together different parts of society, serving as a bridge between public and private, between non-profits and investors, between communities and government officials, bringing everyone to the table to help solve some of the biggest problems we face in order to create plans, programs, and innovations that others can follow.

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For similar reasons and in line with our history, The Rockefeller Foundation has faced the COVID-19 crisis with all of the resources and human power we could summon. In April, we called for the nation to get to three million COVID-19 tests a week by June and to 30 million by October. To beat this virus, we need a massive national effort to get to 30 million and beyond with tests that are easy, fast and cheap.

Only then can we keep the economy open and protect our most vulnerable. I ask people to read our updated National COVID-19 Testing and Tracing Action Plan, launched on July 16, 2020.

We believe a massive public/private collaboration to scale up COVID-19 testing and contact tracing can best support our economy and society in the coming year, and we are working through our partners to make testing ubiquitous and accessible across our nation with a specific focus on African American communities and other minority communities in places like Baltimore, New Orleans, Detroit, Oakland and dozens of other cities. The recent federal commitment to track COVID-19 testing access by race and ethnicity is an important first step to make sure America recognizes that a strong, community-led pandemic response in minority communities across this nation is essential to overcome a crisis that has already forced too many Americans of color to choose between their health and their livelihoods.

We’re also fighting for African American communities that are twice as likely to face hunger, and four times more likely to suffer dietary diseases such as diabetes and heart disease.

America is facing a hunger pandemic, particularly for the 30 million children who rely on the National School Lunch Program, and so we are supporting partners to reach African American and other minority communities to transform how this program works for the summer and coming school year. No American family should have to line up at food banks to meet their basic needs, yet we know that our economy and food system forces a disproportionate number of minority families into this dire situation.

Our recently announced Equity and Economic Opportunity initiative also helps make capital more accessible to low-wage families and minority-owned small businesses and works to ensure the American safety net is accessible and supportive of all those in need.

The average African American family has almost

no wealth (just 2 percent of what the average white family owns), and this did not just happen. America’s biggest tools for the creation of household wealth – K-12 public education, the G.I. Bill, home ownership, social insurance policies, and a variety of tax incentives and credits – were often designed and administered to specifically exclude African American families.

We are proud to stand with our partners to demand structural changes in the U.S. economy, including changing the tax, savings and investment policies that define who wins and who loses in the American economic experience.

At the same time, we know this moment is a unique one where a nation in crisis demands change. We will continue to stand with and support partners working to address the specific issue of police brutality in the hope that our nation may watch the videos of the brutal killings that have transpired, talk at our dinner tables, our schools and businesses, and come to the conclusion that enough is enough.

How has your personal resilience helped to drive your work?

I am fundamentally an optimist. I believe that most people in this country want to live in a fairer, more just world, and are willing to work to make that world a reality. We need leaders who will honor that overwhelming belief and strengthen our good tendencies, rather than drive us apart. As we have seen, in times of crisis, the latter can have deadly consequences.

In my view, resilience, optimism, faith in the future and open-mindedness are all linked inextricably.

What inter ested The Rockefeller Foundation to be engaged in creating the Adrienne Arsht-Rockefeller Foundation Resilience Center and how do you define its mission?

The Rockefeller Foundation was one of the early pioneers of the resilience movement, out of the recognition that building resilience can improve the quality of life for residents and help communities fare better during and postdisaster. As such, we remain committed to that field – to forging new partnerships to create and implement innovative policies, programs, and mechanisms that help the most marginalized and vulnerable populations adapt and become resilient to a changing world.

The Atlantic Council is a leading, globallyfocused institution working to address an array of challenges that require resilience LEADERS 11

“Resilience is a crucial aspect of sustainable, equitable and prosperous societies, especially as communities are increasingly facing multiple, interconnected challenges.”

from climate change to rapid urbanization to mass migration. We have seen the systemic and downstream impacts of these challenges and the disproportionate burden on vulnerable and marginalized populations. The COVID-19 pandemic is one example: while it began as a public health crisis, it has wrought cascading devastation on the economy, food security, education, and exacted an outsized toll on African American, Latinx and Native American communities in the United States, as well as Indigenous populations in South America and urban slums in India and Africa. Our partnership, enabled by the generosity and strategic vision of Adrienne Arsht, is empowering the Adrienne ArshtRockefeller Foundation Resilience Center to work to deliver innovative solutions globally, from public policy to finance to communications, that can lift up hundreds of millions of people by working at the individual and community levels and with a broad spectrum of governments and institutions.

How do you define resilience and how critical is resilience in non-profit work?

Resilience is a crucial aspect of sustainable, equitable and prosperous societies, especially as communities are increasingly facing multiple, interconnected challenges. Resilience is the ability to survive, adapt and rebound from shocks and stresses, whether they are social, economic, environmental, personal or political.

Resilience also helps non-profits and foundations achieve deep, scalable, and lasting impact.

We have a finite number of resources, so it’s important for us to consider how we can use our limited funding to address multiple challenges and generate social, environmental, and economic benefits that improve the lives of millions of vulnerable families through a single initiative.

At The Rockefeller Foundation, for example, we are investing in a microgrid electricity resilience project in Puerto Rico, a model for how to rebuild more sustainably after disaster. Hurricane Maria completely devastated the island in 2017, knocking down 80 percent of the power lines and leaving millions in the dark for months. Puerto Rico is becoming more susceptible to these types of shocks, exacerbated by climate change. This microgrid resilience project that we have undertaken with our partners will help Puerto Rico prepare for future disasters and alleviate chronic stresses by building more resilient critical infrastructure that can enable economic and social life to function with minimal disruption, while also contributing to the daily operation and well-being of communities.

12 LEADERS

What do you see as the importance of resilience in addressing the global crises the world is facing today?

In addressing the global crises we are experiencing today and helping mitigate future ones, resilience can be used as a platform to recover and rebuild with equity and justice. This pandemic has created an opportunity for government and institutional leaders to plan and undertake a recovery that integrates lessons learned from this crisis and approaches that will help communities bounce back from and prepare for future shocks while addressing chronic stresses, such as unemployment, racial injustice and poverty.

How important is it to look holistically at global health issues, climate change, migration, social injustice and other challenges in order to create real impact and lasting change?

As the world becomes more connected through globalization and technology, global health, climate change, social justice and other challenges also become increasingly interlinked. It is crucial for us to view these challenges holistically, thinking about how they influence, impact and compound each other.

For example, it is no coincidence that in the United States the COVID-19 pandemic is disproportionately affecting communities of color and compounding underlying social, health and economic inequities. African Americans, Latinx and Native Americans were already more than twice as likely to be living in poverty compared to white Americans, and they’re now two-to-three times more likely to be infected by COVID-19, and four-to-five times more likely to be hospitalized because of it.

These inequities are tied to long-standing barriers to accessing resources, such as healthcare and transportation, and a deep history and recurring cycles of discriminatory policies, unequal treatment and outright racism. We have to break that cycle by putting equity and justice at the heart of how we respond to and recover from this pandemic. That is the only way to address the massive inequalities that this crisis has exposed and exacerbated.

As a leader, how are you able to build a resilient culture within your organization?

Building a resilient culture relies on an organization’s ability to continually improve and adapt to change as well as transparency, the latter being one of our Foundation’s core values,

“TO ACT,” which are trust, optimism, accountability, collaboration and transparency. COVID19 has tested the resiliency of the Foundation’s culture, and in the wake of this health crisis, we have instituted a number of policies and flexible arrangements that can help ensure the safety of our employees and their family members while allowing them to manage personal obligations around taking care of loved ones, home schooling and child care.

I’m proud of our global team’s tireless work even in so-called normal times, and for their heroic efforts over the last several months.

I’ve watched our people put in 12- and 14-hour days, while somehow still finding the time to care for themselves and their families. Many are based in New York City, northern Italy and Bangkok, which were among the earlier COVID-19 hot zones this past spring, while those in New Delhi and Nairobi have been engaged as the pandemic spread more widely in South Asia and sub-Saharan Africa. Some colleagues are building public/private partnerships with technology companies, gig workers and school districts to help feed kids who would otherwise go hungry. Others are working to make safety net benefits more accessible, supporting efforts to keep fresh food markets from closing in East Africa, or crafting innovative policies that could hire and train millions of newly unemployed workers to help fight the pandemic by providing the testing that will allow our economy to reopen. Our team in Asia is helping doctors and public health professionals in China share lessons learned fighting the coronavirus with millions around the world, and in Africa, Italy and New York, our teams are helping procure and donate personal protective equipment for local health agencies, paramedics and hospitals.

The Rockefeller Foundation is taking a conservative, science-based approach to our return to the office, as the health and well-being of our teams around the globe is of paramount importance. Mental health is just as critically important as physical well-being, and at the Foundation, we are providing our people with the resources that can help them adapt to the “new normal” as well as additional time-off to allow colleagues to decompress from work and regain a sense of balance. Lastly, we are always seeking employee feedback because it is important for the Foundation to continually learn, improve, and support each other through change.

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Resilience

The Human Instinct of Pragmatism and Survival An Interview with Kathy Baughman McLeod, Senior Vice President & Director, Adrienne Arsht-Rockefeller Foundation Resilience Center at the Atlantic Council EDITORS’ NOTE Kathy Baughman impacts. These times are proving to McLeod is Director and Senior Vice be a pivot point for all of humanity, President of the Adrienne Arsht– where we are forced to reckon with Rockefeller Foundation Resilience generations of unsustainable behavior Center at the Atlantic Council. She as well as decades of action, or inacleads creation and execution of tion, that has now all come painfully the Center’s strategy to achieve its and refreshingly home to roost. goal of reaching one billion peoHow might we best face this ple worldwide with resilience soluhistoric and pivotal moment - not just tions to the challenges of climate meet it, but lead our organizations change, migration, and security by through to build new, innovative, 2030. Baughman McLeod is the forresilient solutions – lasting solutions mer Senior Vice President, Global Kathy Baughman McLeod that begin to reshape society and the Environmental & Social Risk, for planet for a more just and habitable Bank of America. In her past role as Managing tomorrow, where more of us can thrive? To Director, Climate Risk & Resilience for the Nature begin with, we must work to see these probConservancy, Baughman McLeod led a global lems in their full convolution. Then, we can team of 50 policy experts, scientists and financial start to understand how interconnected they, specialists focused on using natural infrastruc- and we, truly are. ture to reduce storm and flood risk throughout But even seeing these problems clearly Latin America, Australia, Asia, the U.S., and the presents its own challenge, for there are so Caribbean. A published author and award-win- many crises, a whole fog of never before in hisning producer of the documentary film series, tory problems to tackle. As we are talking, there The Nature of People, Baughman McLeod was is another spike in COVID-19 cases in the U.S., a policy fellow of the French Foreign Ministry and the overheated Atlantic Ocean is already and an appointed member of the Florida Energy busier than ever before, deep into its hurricaneand Climate Commission. She holds a BS in alphabet as storm after storm lines up for what international affairs and an MS in geogra- is predicted to be one of our strongest seasons. phy from Florida State University, and an MBA In China, record rainfall has caused flooding from Duke’s Fuqua School of Business. along the Yangtze River, raising fears that the Three Gorges Dam, the largest structure of its INSTITUTION BRIEF The Adrienne Arsht- kind in the world, could fail. A huge swath of Rockefeller Foundation Resilience Center the one billion people in Latin America are at (atlanticcouncil.org/programs/adrienne-arsht- risk of falling out of the hard-won middle class, rockefeller-foundation-resilience-center) will and a quarter of Bangladesh has flooded, disreach one billion people with resilience solu- placing millions. Swarms of locusts are plagutions to climate change, migration, and human ing swaths of Central Asia, Africa, and the security challenges by 2030. The center will help build a more resilient world by focusing its efforts on people and communities to help them better prepare for, navigate, and recover from shocks and stresses.

The world is facing multiple crises and an uncertain future. Will you discuss where you see the world today and the challenges being faced around the globe?

These are unprecedented, unstable times.

We are beset on all sides by monumental challenges to the status quo, the COVID-19 pandemic and the swells of people in the streets demanding racial justice in the forefront. But also, in the background of everything, ever-looming, there is climate change and its increasingly severe 14 LEADERS

Middle East. Siberia is on fire. Protests continue throughout America. And, amid all this, the results of a huge study undertaken by a team at the World Climate Research Programme found that our doubling of the amount of carbon in the atmosphere will cause the average surface temperature on Earth to rise between two and a half and four degrees Celsius by the middle of this century.

This bit of news was easily buried amid the torrent of more seemingly immediate disasters which is understandable, but a shame. A planet that is two degrees Celsius hotter is a striking, enormous, ominous sign of far greater challenges to come: still more hurricanes from even warmer seas; heat waves and fires rolling through stressed communities forcing evacuations and causing plummeting air quality; greater rainfall in some regions and longer droughts in others; and perhaps most destabilizing of all, an increased movement of people, climate refugees escaping zones that have become too hot to support human life, unlike anything we’ve ever experienced before. This movement of people is already underway. Another report, by ProPublica, detailed the experiences of climate refugees currently fleeing Central America, a prelude of far more to come, writing that, “the United Nations and others warn that in the worst case, the governments of the nations most affected by climate change could topple as whole regions devolve into war.”

The harm caused by a rapidly changing climate will be widespread, but it will not be spread equally among us. In fact, a bitter irony of this new and fearsome age is that those facing the brunt of it are largely the least responsible for the

“Instability makes it more difficult to lead any organization. But instability can also be clarifying by making problems that were once easy to ignore impossible to continue to be swept under the rug.”

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“Unstable periods, after all, are often filled with the most lasting innovations. All the old models and the old ways of doing business are being reassessed, tossed out, and built anew.”

high carbon emissions driving the disasters that are causing them such suffering. This is a vicious cycle, as the already existent inequalities are further exacerbated, deepening the instability to our global economies and health systems.

How does this instability you outline impact organizations and does instability provide opportunity to drive true, lasting change?

Instability makes it more difficult to lead any organization. But instability can also be clarifying by making problems that were once easy to ignore impossible to continue to be swept under the rug. It presents an opportunity for real change. It forces problem solving.

Unstable periods, after all, are often filled with the most lasting innovations. All the old models and the old ways of doing business are being reassessed, tossed out, and built anew. This brings me back to that initial problem, the challenge of seeing the problem clearly so that we might work toward the best, most lasting solutions. The first step is to recognize how all of these problems – health, the economy, inequality, instability, and climate change – are deeply and essentially interrelated. The tremendous biodiversity loss that led to short term booms is, today, the cause of tremendous economic losses which are only increasing with a global crisis in public health. The same forces that drove ecosystem degradation have raised the risks of pandemics globally. Just as one cause affects another, so might these problems be tackled and solved together. The question is, what would those solutions begin to look like?

For starters, it would begin with a movement away from short-termism toward a real and rigorous reassessment of what we actually

mean when we talk about value. Value can, and indeed must, be about much more than economic growth and the cost of goods and services. Value needs to once again return to its original meaning, an expansive view of wealth that has less to do, purely, with money, and more to do with well-being, freedom, and the pursuit of happiness. “The concept of value must once again find its rightful place at the center of economic thinking,” the economist Mariana Mazzucato writes near the end of her book, The Value of Everything. This should include, Mazzucato concludes, “more fulfilling jobs, less pollution, better care, more equal pay.”

A movement toward long-term values would also mean real equity in leadership by seeing diversity and inclusion not just as a catch phrase but as a strength. The future we build must be built for everyone and where we think and behave differently toward each other.

It would mean true accountability and there are glimpses of this future we can see now.

Initiatives with staying power like the Task Force on Climate Related Financial Disclosures, which presents companies with a way of quantifying, disclosing and responding to risks associated with climate change, require long-term thinking and, most importantly, action from the 1000 plus CEO’s who have signed on, with a market capitalization of $12 trillion. It might also look something like the InsuResilience Investment Fund, formerly known as the Climate Insurance Fund, an initiative created by KfW, the German Development Bank. The overall objective of the InsuResilience Investment Fund is to contribute to the adaptation to climate change by improving access to and the use of insurance

“The world was on its knees for much of 2020. What does standing up look like for 2021? How is your role in your sector, and role in the world, different now and in the coming year? What role will you play?

What metrics will we use to judge your leadership?”

in developing countries, primarily by reducing the vulnerability of micro, small and medium enterprises as well as low-income households to extreme weather events.

It might look like the Campaign for Nature’s 30x30 Petition which brings together 196 parties – from universities, to nations such as Costa Rica, to the National Geographic Society – to work to protect at least 30 percent of the world’s land and oceans. Such a clear and strong conservation policy isn’t merely about protecting the natural world from impending collapse, but as studies related to the movement take pains to point out, it is also about saving the built and human world as the nature conservation sector drives economic growth, delivers key non-monetary benefits and is a net contributor to a resilient global economy. In fact, the benefits of giving back 30 percent of our land and oceans to nature outweigh the costs by a ratio of at least 5-to-1.

These solutions require acknowledging our shared responsibility, a willingness to own up to the problems we face, and seeing the challenges facing the world today for what they are and, ultimately, a change in our collective and individual behaviors, large and small.

Adrienne Arsht, after whom the Center for Resilience at the Atlantic Council is named, is fond of saying that the spirit of resilience starts with the individual. We see this resilience on display, all around us, every day, from the front line healthcare workers and scientists fighting the pandemic, to the performers and athletes and so many others such as parents, who have adjusted their livelihoods and simply made it work in these trying times. We can look to individuals as examples and learn from them, and then apply those lessons to whole systems and institutions to build and infuse resilience in all directions.

The world was on its knees for much of 2020. What does standing up look like for 2021? How is your role in your sector, and role in the world, different now and in the coming year? What role will you play? What metrics will we use to judge your leadership? How do you define resilience? What contributions will you and your organization make to resilient problem-solving?

Rather than bracing for the next set of massive changes and shifts, rather than standing back and reacting, we can begin taking an active role in building this new, more just, more resilient and healthier world.

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Resilience

Creating Long-Term Value An Interview with Stephen A. Schwarzman, Chairman, Chief Executive Officer and Co-Founder, Blackstone EDITORS’ NOTE Stephen Schwarzman companies in which it invests, and is Chairman, CEO and Co-Founder the communities in which it lives and of Blackstone, a leading global investworks. It invests across alternative asset ment firm with $564 billion in assets classes on behalf of pension funds and under management and businesses other leading institutions. Blackstone in private equity, real estate, hedge serves institutional investors around funds, credit, infrastructure and life the world, including retirement syssciences. tems that represent tens of millions of In both business and phiteachers, firefighters and other pensionlanthropy, he dedicates himself to ers. Its investments are designed to pretackling big problems with transserve and grow its clients’ capital across formative solutions. His major gifts market cycles. Blackstone invests on a Stephen A. Schwarzman have helped establish a new center global basis across a wide range of asset at the University of Oxford to redeclasses including private equity, real fine the study of the humanities for the 21st estate, public debt and equity, growth equity, life century, create a new college at MIT dedicated sciences, opportunistic, non-investment grade to the study of artificial intelligence, build a credit, real assets and secondary funds. It seeks first-of-its-kind student center at Yale, renovate to drive economic growth and make a positive and expand the New York Public Library, and impact by using extraordinary people and flexifound an international fellowship program, ble capital to help companies solve problems, and Schwarzman Scholars, at Tsinghua University to engage with local communities. in Beijing to educate future leaders about China.

Schwarzman is a member of the Council on Foreign Relations, Business Roundtable, and International Business Council of the WEF. He was named one of Barron’s “World’s Best CEO’s” in 2019; one of Forbes’ Top 50 “World’s Most Powerful People” in 2018; Forbes’ most influential person in finance in 2016; and one of TIME’s “100 Most Influential People” in 2007.

His honors include the Légion d’Honneur and Ordre des Arts et des Lettres from France, and Order of the Aztec Eagle from Mexico.

He is also the Former Chairman of the President’s Strategic and Policy Forum, which was charged with providing direct input to the President of the United States from business leaders through a non-partisan, non-bureaucratic exchange of ideas. Schwarzman holds a BA from Yale University and an MBA from Harvard Business School. He has served as an adjunct professor at the Yale School of Management and on the Harvard Business School Board of Dean’s Advisors.

In 2019, Schwarzman published his first book, What It Takes: Lessons in the Pursuit of Excellence, a New York Times best seller which draws on his experiences in business, philanthropy, and public service.

“The best leaders

are made, not born.

They learn from

their failures and

are always looking

for ways to improve

themselves and their organizations.”

COMPANY BRIEF Founded in 1985, Blackstone (blackstone.com) is one of the world’s leading investment firms. It seeks to create positive economic impact and long-term value for its investors, the 16 LEADERS

How is Blackstone adapting its business to meet the crises facing the world today?

We’re more confident than ever in our model – it has helped us weather cycles over the past 35 years. Though 2020 has been an unpredictable year, Blackstone’s investment approach has remained consistent: focusing on high-conviction themes and looking for strong underlying businesses that we think will benefit from these tailwinds, even if they may be cyclically challenged in the near term. Today, we are favoring faster-growing parts of the global economy including life sciences and areas benefiting from technological innovation like last-mile logistics and content creation, and we’re finding ways to invest in these themes across asset classes.

Our fundraising success, based on the trust we have developed with our investors, has resulted in significant dry powder, $156 billion currently, which gives us flexibility to deploy capital and smartly pursue these themes and other opportunities created by dislocation.

How proud are you to see the way Blackstone’s team at all levels of the company have stepped up and performed during this unprecedented time?

I’m incredibly proud of how we’ve been able to seamlessly transition to a work from home environment. The firm has not missed a beat. We continue to have all our normal course business meetings and have even incorporated some “fun” elements to ensure everyone feels connected to one another during these unprecedented times. My favorite is the weekly photo contest we’ve added to our global Monday Morning Meeting. Each week, people from around the world submit photos based on a chosen theme and the winners are shared on screen. It’s a great way to see other sides of colleagues as they navigate this new environment and share a laugh as a firm.

I also give enor mous credit to our technology teams. Blackstone has been using videoconferencing technology since we opened our first international office in 2001, so the framework for strong connectivity has been in place for decades, but their efforts to quickly transition the firm to a fully remote setting was remarkable and seamless.

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“Our core founding values – meritocracy, excellence, openness, integrity, and innovation – are still at the heart of our firm today. We recognize that our culture must be carefully preserved and do not just assume that the next generation will inherit it.”

How do you define the Blackstone culture and how critical is it to maintain culture as you look to Blackstone’s future?

The most critical factor in Blackstone’s success has been our culture which is consistent across 40 offices around the world. When Pete Peterson and I founded Blackstone 35 years ago, culture was a top priority. We had seen firsthand from our earlier experiences on Wall Street what could happen to organizations that make culture an afterthought. Our core founding values – meritocracy, excellence, openness, integrity, and innovation – are still at the heart of our firm today. We recognize that our culture must be carefully preserved and do not just assume that the next generation will inherit it.

How do you describe your leadership style and what do you see as the keys to effective leadership?

To be a good leader, you need to be enthusiastic, entrepreneurial, collaborative, emotionally open and direct about everything – good and bad. But most critically, you need to be flexible and always be learning. The best leaders are made, not born. They learn from their failures and are always looking for ways to improve themselves and their organizations.

I’m not a natural manager but have improved over the years and have also been deliberate about surrounding myself with others with different skill sets. A trick to leading effectively is to find fantastic people and provide them with the opportunity to be the best at what they do.

How do you define resilience and what role does resilience play for financial institutions?

A resilient person or company is one that is always innovating, learning from mistakes, anticipating change and seeking new opportunities to improve before being forced to do so. No business, however well-established, is safe from competitors or disruption impacting their industry. The resilient ones understand and head off this challenge by remaining entrepreneurial and proactive. This is particularly true for financial institutions. As I wrote in my book and often remind people, “there are no patents in finance.” We founded the firm with this in mind and from our earliest days have looked to diversify and expand what we can offer our clients. As we’ve built these new businesses, not only have we developed new engines for growth, but Blackstone as a whole also benefits from the added insights and breadth.

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As a business leader, how are you able to build a resilient culture at Blackstone?

The entrepreneurial spirit which I believe is key to resilience is ingrained in Blackstone’s culture. We have all the advantages of scale as the largest alternative asset manager in the world, but also the soul of a small firm where people feel free to speak their mind. Everyone, regardless of level, is encouraged not only to share their opinions on firm decisions, but also bring their own ideas to the table. This breadth of inputs helps us both identify risk and spot new opportunities. Many of our investment businesses can be traced back to an individual or small group who raised an idea and were given the resources and runway needed to make it a reality. By creating this kind of entrepreneurial culture, we have been able to hire and develop

“Being resilient is about controlling your thoughts and behavior in a way that allows you to bounce back quickly from major setbacks or failures.”

incredible talent. We look for people who are a “10 out of 10.” These people sense problems, design solutions, and take a business in new directions. They also attract other 10s, which makes your business successful.

Do you feel that resilience is something a person is born with or can it be taught?

Being resilient is about controlling your thoughts and behavior in a way that allows you to bounce back quickly from major setbacks or failures. Although it may seem that this is a trait that some people are born with and some people not, I believe that resilience is something that can be developed, just like any other skill.

For example, anyone can practice the mindset of lifetime learning, constant improvement, and dissecting and learning from mistakes. It’s not always easy, but if you find a way to maintain that discipline and apply it to everything you do, over time it becomes second nature.

How critical is it for leading companies to be purpose driven and to focus on more than just the bottom line?

All the best organizations are motivated by something larger than the bottom line.

Challenges that are inspired by something greater than yourself and your personal needs are always worth it and rewarding, regardless of whether you succeed or fail. At Blackstone we are driven by a duty to create long-term value for our investors, mostly large pension funds that represent tens of millions of retirees around the world, as well as the companies and assets we invest in, and the communities in which we work.

What advice do you offer to young people beginning their careers during this challenging and uncertain time?

We are facing a set of challenges right now unlike any in our lifetimes, but young people should not be discouraged. The road ahead will be difficult, but it will also offer a chance to gain experiences, learn lessons, and take advantage of opportunities that weren’t available before.

For those interested in investing, the unprecedented nature of this crisis presents a unique opportunity to sharpen your ability to spot risk. Years from now, people will be reading about the current crisis, but we are living it today. Internalize the complex lessons which can be learned from what is going on around you and use them to form a framework for how things will operate in the future. Do not be a passive observer.

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Resilience

Building a More Resilient Financial System An Interview with Christine Lagarde, President, European Central Bank EDITORS’ NOTE Christine labor law from the University Paris X Law Lagarde has served as President of School, a Master with major in economics the European Central Bank since and finance from Sciences Po Aix-enNovember 2019. She also serves as Provence, and a Master in American literChair of the European Systemic Risk ature from Avignon Art College.

Board, a member of the Board of Directors at the Bank for International ORGANIZATION BRIEF The European Settlements, and a member of the G7 Central Bank (ecb.europa.eu) is the cenand the G20. Additionally, Lagarde tral bank of the 19 European Union served as Managing Director of the countries which have adopted the euro.

International Monetary Fund, Minister Its main task is to maintain price stabilof Economy and Finance of France, ity in the euro area and so preserve the Christine Lagarde French President of the European purchasing power of the single currency.

Union, ECOFIN President, French President of the G20, President of the G20 finance How do you define the mission of t h e ministers and central bank governors, Minister of European Central Bank and what do you Agriculture and Fisheries of France, Minister of see as its role in the world?

Trade of France, Global Chairman of international Our primary mandate is to keep prices stalaw firm Baker McKenzie, Member of the Global ble in the euro area. By aiming to keep inflation Executive Committee and Managing Partner, Baker below, but close to, 2 percent, we ensure that the McKenzie Paris office, Attorney at law practicing euro is safe and stable and so provide the bedrock predominantly in commercial, mergers and acqui- for economic growth and job creation. Besides sitions, antitrust, labor law and arbitration for inter- underpinning Europe’s economic strength, the national corporate clients, and a lecturer in contract euro also plays an important international role. law at University Paris X Law School. Lagarde has As the world’s second biggest currency, the euro received numerous international awards includ- makes the international financial system more ing the Atlantic Council’s 2011 Global Citizenship resilient and promotes world trade. Our drive to Award and the European Institute’s Transatlantic uphold a strong and reliable currency is part of Leadership Award. Lagarde earned a Master Europe’s broader commitment to an open, multiin commercial law and DESS in commercial and lateral and rules-based world economy.

What are your key priorities leading the ECB? Our price stability objective is the lodestar that guides our policy priorities. First and foremost, our priority is to manage the enormous crisis affecting us all. The COVID-19 pandemic has inflicted an unprecedented shock on the European economy. Our resolute and forceful action is essential in supporting the economy on its road to recovery and redirecting inflation towards our medium-term aim.

A second key priority is to adapt to the changing economic environment in which monetary policy operates. Declining trend growth, rapid digitalization and changing financial structures are influencing price developments.

Climate change may significantly affect price stability in the future. To preserve the effectiveness of our monetary policy, we not only need to keep a close eye on these issues, but also take action. To that end, we are conducting a strategy review which will cover all aspects of our monetary policy.

Third, a priority close to my heart is to bring the ECB closer to the people. We need to engage in a genuine dialogue to sustain and nurture trust in our institution. People gain a deeper trust in the ECB when they understand our decisions and appreciate their importance for their day-to-day lives.

“Resilience is a quality shared by people and economies; it is the ability to adapt to unexpected circumstances, quickly recover from adverse shocks and bounce back into shape.”

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“The ECB creates a more resilient world through its contribution to a strong European economy and financial system for the good of Europeans and their trading partners.”

How do you define resilience?

Resilience is a quality shared by people and economies; it is the ability to adapt to unexpected circumstances, quickly recover from adverse shocks and bounce back into shape.

What contributions do you feel the ECB can make to build a more resilient world?

As the world’s largest trading bloc and the top trading partner of 80 countries across the world, Europe is deeply integrated into global markets.

The ECB creates a more resilient world through its contribution to a strong European economy and financial system for the good of Europeans and their trading partners. It does this in two ways.

First, by maintaining price stability, which implies achieving the maximum economic growth that we associate with it, the ECB helps stabilize the economy. Second, as the supervisor of the European banking sector, which includes eight global systemically important banks, the ECB works towards building a more resilient financial system.

But a robust economic system is not enough on its own. A more resilient world must be based on more sustainable growth. One important challenge for sustainability is climate change. We are ready to play our part, within our mandate, to address the risks associated with climate change.

In this context, we should aim to achieve price stability and economic growth in the most carbonefficient environment possible.

Who are some of the most resilient leaders you see?

You can see whether leaders are resilient or not in times of crisis. I have noticed time and again that when there is a crisis, women are called to the rescue. Women tend to be more resilient leaders because of their ability to listen, their desire to build consensus and their good awareness of risks.

This has certainly been the case during this pandemic where female leaders in countries like New Zealand, Germany and Taiwan have done a very good job. So I think we should promote women’s leadership if we want a more resilient world.

There has been, internationally, and even within the EU, a trend away from cross-border collaboration, a rise in nationalism, and a tendency for nations to increasingly go it alone. What does this mean for the future, particularly in the face of farreaching crises caused by climate change?

Multilateralism has been a powerful engine of growth. It has brought countries and economies closer together. But far too many people still suffer from poverty and a lack of opportunities, which has caused anger, resentment and a retreat from multilateralism. However, despite the global rise in unilateral, go-it-alone approaches, I do not believe that this trend is inevitable, for two reasons. First, we can create a new multilateralism that enjoys broad support by ensuring that economic

opportunities are more widely shared. Second, people’s main concerns today are issues such as climate change, immigration and the economic situation, which clearly cut across borders. The EU and other multilateral institutions have a huge opportunity to reconnect with people and make concrete progress in tackling these issues.

How critical is collaboration and strong global alliances to building a more resilient world?

The coronavirus pandemic is a stark reminder of the benefits of multilateralism. Now more than ever, it is vital that we cooperate closely and learn from each other. Only then will we be able to respond appropriately and chart a course out of this crisis that enables a rapid return to sustainable global growth.

But even once the pandemic is behind us, advanced economies will continue to face challenges such as changing global trade, slowing potential growth rates and climate change.

These common challenges will require common responses. Promoting a stable and transparent trade system remains essential to the stability of the global economy. Sustainable growth will require strong domestic policies, bolstered by international action. Additionally, only a collective effort to combat climate change can consolidate regional efforts to curb greenhouse gas emissions and effectively mitigate climate risks.

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“You can see whether leaders are resilient or not in times of crisis. I have noticed time and again that when there is a crisis, women are called to the rescue.”

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LEADERS 19

Resilience

The Power of Music An Interview with Clive Davis, Chief Creative Officer, Sony Music EDITORS’ NOTE In the first phase of from the American Foundation for his career, Clive Davis was General AIDS Research. In 2002, Mary Schmidt Counsel of Columbia Records and Campbell, dean of the Tisch School of rose to become President of the comthe Arts at New York University, and pany. While building the rock rosDavis, announced a $5 million gift by ter, Davis was also strengthening Davis to the School for the creation of the label’s catalog in all fields of a new Department of Recorded Music. recorded music, achieving historic That same year, Davis was saluted by success in the areas of R&B, counthe New York Landmarks Conservatory try, jazz and pop music. Davis left as a “Living Landmark” and he also Columbia Records in 1973 and, received the NARAS Heroes Award. after writing the book, Clive: Inside In 2003, the National Academy Clive Davis The Record Business, he founded of Popular Music/Songwriters Hall of Arista Records with Columbia Fame made Davis the recipient of its Pictures in the Fall of 1974 and then launched 2003 Hitmaker Award. In 2008, Davis was Arista’s Nashville division in 1988. In 1989, he appointed Chief Creative Officer for all of Sony made an agreement with L.A. Reid and Babyface Music Entertainment, a change in operational to form LaFace Records. In 1994, Davis and pro- responsibility with an expansion of the artists ducer/entrepreneur Sean “Puffy” Combs entered he would creatively be responsible for. Born in into a 50/50 joint venture that resulted in the Brooklyn, New York, Davis was a Phi Beta creation of Bad Boy Records. The nine-time Kappa graduate of New York University, where Grammy winning album, Supernatural, sold he received his BA magna cum laude, and he over 26 million copies worldwide, produced graduated with honors from Harvard Law the #1 hits “Smooth” and “Maria Maria,” and School. marked the reunion of Carlos Santana and Clive Davis and the two accepted, as produc- You are involved in many different projers, the Grammy for Best Album of The Year. ects and efforts. Will you highlight your Clive Davis was inducted into the Rock and Roll work and areas of focus?

Hall of Fame in 2000 as the only non-performer After a lifetime of discovering new artists along with other legends such as Eric Clapton, and successfully relaunching the careers of Earth, Wind & Fire and James Taylor. Almost major artists who looked as though they had simultaneously, it was announced that the cel- peaked, I am now Chief Creative Officer of ebrated Arista chief would be the recipient of Sony Music. My two biggest current projects the Trustees Lifetime Achievement award by are co-producing the Whitney Houston Biopic NARAS at the Grammy Awards. In 2000, Davis with Anthony McCarten (Bohemian Rhapsody), began a new phase in his career, announc- and executive producing the eight-part teleing the formation of J Records which had plati- vision series for Disney on the life of Aretha num success story after success story beginning Franklin. with Alicia Keys followed by Maroon 5, Annie You have achieved great success in Lennox, Luther Vandross and Rod Stewart. your career. What have been the keys Davis’ passion for music is matched by a pas- to your strength and leadership in the sion for helping his fellow man. The recipient of industry? many humanitarian honors from organizations I never planned on this career. I studsuch as the T.J. Martell Foundation, the Anti- ied law at Harvard and a lucky break found Defamation League and the American Cancer my law firm representing CBS and Columbia Society, Davis began his tireless efforts in the bat- Records. Columbia was looking to hire a new tle against AIDS in 1985. One of the foremost chief attorney. Even though I was only four leaders in the battle against the disease, Davis years out of law school, I was offered and has spearheaded the donation of millions of accepted the job. Directly from that position, dollars to AIDS charities over the past years. In I was offered and accepted the position of 1995, he was once again named Humanitarian head of Columbia Records five years later. I of the Year by the T.J. Martell Foundation, the learned on the spot and two years later I accifirst ever to receive this honor twice. In 1998, dentally discovered I had a totally unexpected Davis was bestowed a Humanitarian Award and unexplained gift – “ears.” This was quite 20 LEADERS

a surprise, but I could, and would, discover great all-time artists. They would either be self-contained and wrote or found their own music such as Janis Joplin, Chicago, Santana, Bruce Springsteen, Aerosmith, Earth Wind & Fire, Billy Joel, Patti Smith and Alicia Keys, or they would need hit songs to explode their career like Whitney Houston, Dionne Warwick and Aretha Franklin, or a combination of both like Barry Manilow or Carlos Santana. With the absolute thrill of this discovery, music became my passion. Hard work – a never ending work ethic – and a fear of failure propelled my career efforts coupled with a high standard for choosing my team members whose love of music and their own personal work ethic led to years of success in beating the odds.

As one of the world’s most successful producers, you have helped artists express their thoughts through music. What do you see as the main ingredients in creating successful music?

First, it greatly helps when the artist not only has hits but is a star in his or her own right – that they are true headliners. All the artists mentioned above are compelling, electrifying performers who still, after many decades, lift the audience out of their seats time and time again. The copyrights that they sing have become standards. The songs live on and will be sung by audiences forever. So, bottom line, in creating successful music, you start with the song. If the song, the copyright, is special in melody and lyric it will live on forever and if it is performed by a true star, that star’s career can last for 50 years or more.

How do you define resilience and what do you see as the role of music in resilience?

As the documentary on my life the Ridley Scott firm created (Clive Davis: the Soundtrack of Our Lives on Netflix) makes clear, no one’s life goes up and up. At the height of my very successful years at Columbia, taking the label from #3 to #1, an employee of Columbia who was fired for fraud claimed there was payola in the record industry including Columbia.

In cooperating with the U.S. Attorney in New Jersey, he was seeking a lighter sentence. Since CBS, the owner of Columbia Records, was primarily a broadcast company, its FCC license was being threatened. A brand new president of CBS, 37 years old, was advised by CBS lawyers to totally separate the company from its record VOLUME 43, NUMBER 4

operation and I was summarily fired. They just didn’t want any risk even if this was totally unjust to me. It took a year and a half investigation to exonerate Columbia and me. It was traumatic and painful, but I knew of my innocence. I wrote a book, kept silent and felt some satisfaction when the documentary showed the check I received from CBS for $1,000,000 for “mail order record club rights to the recordings from the brand new record company I had just founded, Arista Records.” But starting from scratch, showing I could successfully lead a brand new record company, took resilience. It took belief in oneself. I knew that at Columbia I had never outbid anyone for the artists I signed and those artists were all rock artists. I had to hire many new executives who understood the rock revolution that we were to help lead. Was there doubt and anxiety? Of course.

But I believed success could be enjoyed again and, this time, not for a major label but for a just formed brand new company. It worked.

Resilience worked!

People have relied on music to provide comfort in all of the uncertainty and pain of the last few months. What do you see as the role that music can play during difficult times?

I define “resilience” as the ability to come back from adversity. There have been several hit songs with that theme showing it to be a very appealing musical theme. Examples are “I Made It through the Rain” and “Looks Like We Made It” from Barry Manilow. Actually, music can be great accompaniment for the spirit of coming back. All you have to do is sing the musical hook of “The Theme from Rocky” to understand that. World War II’s theme “The White Cliffs Of Dover” was very inspirational. Elton John’s “I’m Still Standing” and Gloria Gaynor’s “I Will Survive” are still other examples. These songs mentioned

above embody the necessary ingredients of successful music, of hit songs. It’s the combination of great melody and strong lyrics that create the timeless copyrights that we call “standards.” Just think of all the great songs you know and have been affected by and you’ll instantly hum the melody and know most of the words.

Has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Yo u a s k w h e t h e r m y approach to my music has changed during this nightmarish pandemic. The answer is “no.”

At least half of my listening continues to be for the purpose of educating my ears so I remain current and don’t “go over the hill.” Music changes and what qualifies as a hit today is much different from what it was five years ago. There’s no escaping the hard work ethic that must be held dear if you continue to love the music business. The other half of my listening continues to be for pleasure. Songs from the great artists that mark my career continue to be prominent. It’s still a thrill to hear great voices from my past and their wonderClive Davis with Aretha Franklin (above) and Whitney Houston (below) ful songs and then there are the Beatles, Cole Porter, Rodgers Without my resilience, I don’t know where and Hammerstein, Marvin Gaye, Sam Cooke my career would be. I’m so grateful that I and Prince. tapped into that resilience because I unexpectHow has your personal resilience helped edly found music to be the great driving passion drive your work? of my life. I still cherish how much I love music and how it contributes to my enjoyment of life.

I’m very mindful of my continuing obligation to the landmark artists who have passed on. The separate legacies of both Whitney and Aretha are very important to me. I’m co-producing the biopic on the life of Whitney Houston. I’ve disliked as one dimensional both documentaries that have come out on Whitney. Without whitewashing any of the battles she bravely faced for survival, the movie will also show her musical genius and why she inspired millions all over the world. I’m also executive producing an eight-part television series for Disney on the life of Aretha Franklin. Her unparalleled legacy is also very important to me.

Who are some of the resilient leaders you see today?

Barack and Michelle Obama are two leaders I greatly admire. They have inspired me and millions of others with their humanity, their work ethics, their heart, their dignity and their respective missions. I greatly admire what percentage of their wealth Bill Gates, Warren Buffett and Michael Bloomberg are contributing to charity. However, my real heroes are all in the past: FDR, Eleanor Roosevelt, Winston Churchill, Abraham Lincoln, Mahatma Gandhi and Madame Curie all inspire me.

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LEADERS 21

Resilience

Ensuring Global Economic Stability An Interview with Kristalina Georgieva, Managing Director, International Monetary Fund (IMF) EDITORS’ NOTE Kristalina INSTITUTION BRIEF Created in 1945, Georgieva assumed her current the International Monetary Fund (imf. position on October 1, 2019. Before org) is an organization of 189 counjoining the Fund, she was CEO of tries, working to foster global monetary the World Bank fr om January cooperation, secure financial stability, 2017 to September 2019, durfacilitate international trade, promote ing which time she also s e r v e d high employment and sustainable ecoa s I n t e r i m P r e s i d e n t o f the nomic growth, and reduce poverty Wo r l d B a n k G r o u p f o r t h r e e around the world. The IMF’s primary months. Pr eviously, Geor gieva purpose is to ensure the stability of the helped shape the agenda of the international monetary system – the European Union. She served a s system of exchange rates and interKristalina Georgieva Eur opean Commission Vice national payments that enables counPresident for Budget and Human tries and their citizens to transact with Resources, overseeing the $175 billion bud- each other. The Fund’s mandate was updated in get and 33,000 staff. Before that, she was 2012 to include all macroeconomic and finanCommissioner for International Cooperation, cial sector issues that bear on global stability.

Humanitarian Aid and Crisis Response, managing one of the world’s largest human- You assumed your r ole as Managing itarian aid budgets. Prior to joining the Director of the IMF in October 2019. What European Commission, Georgieva worked excited you about this opportunity and how for 17 years at the World Bank, culminat- did your previous experience prepare you ing in her appointment as Vice Pr esident for this position? and Corporate Secretary in 2008. She held My life has given me a broad perspective a number of other senior positions, includ- on how economics affects people’s lives. I was ing World Bank Dir ector for Sustainable born behind the Iron Curtain and experienced Development, World Bank Director for the the profound limitations of a centrally planned Russian Federation, based in Moscow, World economy. After the collapse of communism in Bank Director for Environment, and Director Eastern Europe, I lived through Bulgaria’s painfor Environment and Social Development for ful transition to a market economy. I vividly the East Asia and Pacific Region. She joined remember hyperinflation wiping out my moththe World Bank as an environmental econo- er’s life savings and getting up at 4:00 AM to buy mist in 1993. Georgieva serves on many milk for my daughter. international panels including as co-Chair Together with my work at the World Bank of the Global Commission on Adaptation and the European Commission, my experience to climate change, and as co-chair of the has given me this very clear understanding: United Nations Secr etary-General’s High- macro decisions have micro impacts. Policy must Level Panel on Humanitarian Financing. In always be about people, especially the poor and 2010, she was named “European of the Year” the vulnerable who need help the most. and “Commissioner of the Year” by European My background also gives me an unwavVoice for her leadership in the EU’s human- ering sense of pragmatic optimism. I have itarian response to crises. She has authored observed how, with perseverance and work, and co-authored over 100 publications on hard times can turn into good times, and potenenvir onmental and economic policy top- tially bad outcomes can be transformed into ics, including textbooks on macr o- and good outcomes. Optimism must, of course, be microeconomics. Born in Sofia, Bulgaria, backed by action and I strongly believe in our Georgieva holds a PhD in economic science collective ability to make life better for people. and an MA in political economy and sociology So, to lead the IMF at a time when it has a critifrom the University of National and World cal role to play, is both exciting and humbling.

Economy, Sofia, where she was an Associate What do you see as the IMF’s role in the Professor between 1977 and 1993. During world today? her academic career, she was visiting fellow The IMF is at the center of the global finanat the London School of Economics and at the cial safety net. In the first phase of the crisis, we Massachusetts Institute of Technology. worked as an “economic first responder” and 22 LEADERS

rapidly disbursed over $30 billion in emergency financing to 75 countries in just four months – an unprecedented response. Now, as the world starts to move toward recovery, we are acting as an “economic stabilizer” and working on key issues like rising public debt, ensuring stability in the financial sector, and how to boost job creation in countries and regions that are particularly dependent on sectors that have been hit hard by the pandemic.

We have three key assets that have helped us in these two roles: Our financial capacity enables us to act quickly and decisively. Thankfully, after the global financial crisis, our members had the foresight to quadruple our lending capacity from $250 billion to $1 trillion. We have deployed around a quarter of this capacity, including through providing emergency financing, standby arrangements, debt relief and flexible credit lines, and we stand ready to provide further assistance to our members.

Our expertise enables us to analyze economies to identify risks and opportunities for our members and offer practical policy advice based on global experience. Consider our COVID-19 policy tracker - it covers the key economic responses of 196 economies to the current crisis and allows policymakers to see how others are managing the crisis. This is available on our website. We have also ramped up our capacity development efforts for countries and enhanced our economic surveillance by incorporating epidemiological expertise in our macroeconomic models.

And, finally, our vision. Being resilient tomorrow requires vision today, both when it comes to the challenges we may face, and the opportunities we may find. Even as we urge countries not to withdraw policy support prematurely in the next phase of the crisis, we are also thinking about building forward better toward a world that is fairer and more equitable, greener and more sustainable, smarter and, above all, more resilient.

What metrics will you use to judge your leadership and the success of the IMF? As a leader, my role is to work with the Board to set priorities and then make sure staff is highly energized, with all the support and the resources they need to deliver. I am fortunate that the Fund is blessed with a brilliant and diverse staff – a mixture of people from different backgrounds who bring their experience and knowledge, and their commitment, to serve our members.

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“If there is one clear lesson from this crisis, it is the importance of building a resilient economy, because we live in a more shock-prone world. If you build strong buffers, you can put these to use when they are needed, and we have seen how countries with stronger underlying economic fundamentals have fared better during the crisis.”

It is our members and their citizens who we serve who will ultimately judge whether the IMF has been successful. If we succeed in our mission – to help ensure global economic stability – this would translate into more and better jobs, sustainable and resilient economies, and better health and education systems that create opportunities for people to reach their potential. That is our baseline and guiding principle – policies to help people.

The world is facing many challenges and crises. How critical is resilience in addressing these global issues?

If there is one clear lesson from this crisis, it is the importance of building a resilient economy, because we live in a more shockprone world. If you build strong buffers, you can put these to use when they are needed, and we have seen how countries with stronger underlying economic fundamentals have fared better during the crisis. For example, we know emerging markets and developing countries will be the hardest hit by this crisis – they face the biggest challenges and steepest trade-offs. Last March, around $100 billion left emerging and developing economies, yet following the massive liquidity injection by central banks, emerging market sovereigns were able to go back to the markets quickly with $83 billion issued March to June. Year-to-date issuance in 2020 stands at $137 billion, or $30 billion higher than the previous record for this point in time in the calendar year (in 2018).

More broadly, public investments can also boost resilience – think of the lives saved by strong public health investments, the jobs preserved by digital skills and infrastructure, and the services maintained by harnessing technology. An example is Rwanda that already had a 93 percent financial inclusion rate before the pandemic, so the government could build on that foundation to roll out enhanced social safety nets.

This pandemic is far from the last crisis we will see. Climate change could devastate economies, widen inequality and displace millions of people. For this and other global crises to come, we must build resilience now.

What are the key factors getting in the way of making the world more resilient?

After the financial crisis, the international community focused on strengthening the banking sector to improve its resilience. Today, we must expand the concept of resilience across VOLUME 43, NUMBER 4

three dimensions. First, as governments further expand their fiscal support, they need to remain fully accountable to the taxpayer, spending what is needed but keeping the receipts. Countries also need to take advantage of the digital transformation to move governments to e-platforms so that they can ensure efficient and transparent public spending, while taking action to cut red tape and helping private businesses to flourish. Second, policies must be environmentally sustainable as well as fiscally sustainable. This means supporting low-carbon and climate-resilient growth and being smart about allocating additional public spending to these priorities.

Finally, all governments need to embrace the concept of investing in people – social safety nets to catch people if they fall, and social safety ropes to help people pull themselves back up again. That means spending more and spending better on schools, training, and reskilling.

It means expanding well-targeted social programs to reach the most vulnerable. It means empowering women by reducing labor market discrimination. Such investment will need to be funded by more equitable taxation, especially given enhanced public debt levels. If we seize these opportunities, we will emerge from this crisis with a global economy that is not just more resilient, but also more efficient, more inclusive, and more sustainable.

“The IMF is at the center of the global financial safety net.”

How critical are collaboration and strong global alliances to building a more resilient world?

The pandemic is a powerful reminder of the need for solidarity in an interconnected world.

Governments have taken extraordinary measures to curb the spread of the disease and limit the immediate economic damage. But even as governments are taking measures at home, they also need to strengthen their joint efforts because international cooperation is critical to build resilience and preserve stability. Take trade – we have seen some governments taking measures to limit the movement of key items like drugs, protective gear and ventilators. Curbs on some food supply lines are also starting to appear, despite strong overall supply. What may make sense in an isolated emergency can be severely damaging in a global crisis, especially for poorer and more vulnerable countries, and we have called on governments to refrain from imposing trade restrictions and to remove those put in place this year.

The good news is that we do see cooperation among countries, like the EU agreement on a 750 billion euros recovery package, and we have seen good cooperation between multilateral institutions and among the international community. Early in the crisis, together with World Bank President David Malpass, I called on official bilateral creditors to suspend debt service payments from the poorest countries. The G20 responded with the Debt Service Suspension Initiative (DSSI) that means bilateral official creditors will suspend debt service payments from the poorest countries that request it. This commendable initiative should be extended, and we should also consider how to encourage greater private sector participation and measures to improve debt transparency. Beyond the DSSI, there is a need to fill gaps in the international debt architecture and think about more comprehensive debt relief for many countries.

From an IMF perspective, we have seen significant international cooperation throughout this crisis. We have received strong support from across our membership as we have acted at unprecedented speed to help countries that have been hit hard by the crisis, and throughout this period, we have heard all our member countries say they want the IMF to be strong.

We are not going to get out of this crisis one country at a time and in my experience, the world is willing and able to come together for the common good.

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LEADERS 23

Resilience

Service to Country An Interview with General Richard D. Clarke, Commander, U.S. Special Operations Command (USSOCOM) EDITORS’ NOTE General Richard D. What interested you in a career in Clarke currently serves as the 12th the military?

Commander of U.S. Special Operations I am the product of a military Command (USSOCOM) headquartered family. My father was the first in his at MacDill Air Force Base, Florida. Prior family to join, and he served almost to assuming command of USSOCOM, a quarter century in uniform. I was General Clarke served as Director for born in Germany, a year after he was Strategic Plans and Policy (J5), Joint commissioned, during his first assignStaff, the Pentagon, Washington, D.C. ment, and grew up moving from variGeneral Clarke’s other assignments as ous Army posts around Europe and a general officer include: Deputy the U.S. I vividly remember his two Commanding General for Operations, tours to Vietnam, where he was away 10th Mountain Division from 2011 General Richard D. Clarke from us for a year. Moving every two to 2013; the 74th Commandant of to three years, deployments abroad, Cadets, United States Military Academy at West Point and other unique aspects of military life became from 2013 to 2014; and the Commander of the 82nd normal to us. But underlying that, the ideas of Airborne Division. His formative and key Army and service to country and contributing to somespecial operations assignments include: Director of thing bigger than ourselves were cultural norms Operations, Joint Special Operations Command from that my parents cultivated. I spent much of my 2009 to 2011, and eight years in the 75th Ranger youth observing domestic sentiment in the Regiment first as a company commander, then as a aftermath of the Vietnam War. Public trust in battalion commander, and finally as the regimental our military was at an all-time low, and had my commander. He also served as commander of 3rd parents not turned the tide for me personally, Battalion, 504th Parachute Infantry Regiment, 82nd I would have been much less receptive to uniAirborne Division. General Clarke has led soldiers formed service. at all levels in Airborne, Ranger, Mechanized and In my junior and senior year of high Light Infantry units in five different divisions, the school, we were living in West Berlin, and the 173rd Airborne Brigade, and the 75th Ranger United States was having some challenges Regiment in the United States, Europe, Iraq and which I observed firsthand while encircled Afghanistan. His deployments while serving in the by East Germany and the Iron Curtain. The aforementioned positions include Operations Desert Soviet Union’s internal decline was still Shield and Desert Storm, Operation Joint Guardian their best-kept secret, and they seemed as in Macedonia, three deployments in support of strong and influential as ever. The Iranian Operation Enduring Freedom, four deployments in Revolution and the hostage crisis took censupport of Operation Iraqi Freedom, and one deploy- ter stage, and terrorist attacks were on the ment as the commander of the Combined Joint Forces rise globally. There was a growing sense Land Component Command – Operation Inherent of instability and insecurity in the world. I Resolve. General Clarke was born in Germany and was young and wanted to contribute. I also raised in an Army family. He is a graduate of the wanted to get an education, but lacked the United States Military Academy at West Point, New means to pay for a four-year degree. The York, and was commissioned into the Infantry in military offered a way to do both.

1984. He holds a BS degree from West Point and an To be clear, I didn’t see myself making this MBA from Benedictine College. He is a distinguished a career. Coming out of West Point, I planned to graduate of the National War College earning a mas- serve my five-year obligation and transition to ter’s degree in security and strategic studies. a civilian job. I never planned to be in uniform 36 years later, but this life has been incredibly COMMAND BRIEF USSOCOM (socom.mil) rewarding in ways I never expected. develops and employs fully capable Special How has your military service and Operations Forces to conduct global special experience shaped your leadership style? operations and activities as part of the Joint My first assignment was to West Germany Force to support persistent, networked and dis- in 1984, then to Desert Storm a few years later, tributed Combatant Command operations and and then multiple tours in Iraq and Afghanistan campaigns against state and non-state actors to since 9/11. I learned early and often that securprotect and advance U.S. policies and objectives. ing our nation is costly. When our military 24 LEADERS

service members make a solemn oath that they are willing to lay down their lives in defense of this nation, that’s no small thing. The unforgiving nature of combat is a quintessential reality of the profession. Every decision can be a life or death moment. This shaped my leadership style in three distinct ways.

First, our decisions and actions may result in the death of other human beings; therefore, our commitment to the laws and ethics governing that reality is paramount. The realization that the enemy soldier on the other end of your gun is also a son or daughter, brother or sister, and father or mother is sobering.

Young people sometimes see war as glamorous. It’s not. There’s no room for flippancy.

We need to be knowledgeable, professional and precise.

Second, inaction, incompetence or unpreparedness both in training and in combat may result in the death of our own teammates. We cannot tolerate less than the highest standards.

When it comes to discipline, fitness and care of equipment, we have to be uncompromising. If you’re willing to compromise on those things in this profession, you’re not taking the potential consequences seriously.

Third, when you strip away all the technology, the Soldier, Sailor, Airman or Marine of today is the same as the young warrior with a sword or bow a thousand years ago. They have the same hopes, dreams and fears. This is an intensely human business. People really do matter. If you really get to know your people and show them that you genuinely care about them, you have a chance to build the kind of team that can withstand that unforgiving environment in combat.

I’d also add a fourth leadership impact to that list, but it’s one that took me many years to cultivate. Never get complacent and stay flexible. When I hear “that’s the way we’ve always done it,” it raises my blood pressure. In a single career, I’ve gone from setting up platoon defensive positions in the Fulda Gap to prepare for battle against the Soviets, to deploying to Desert Shield to counter the aggression of a third-world dictator, to conducting decades-long counterinsurgency campaigns, and now shaping our force to compete in this rapidly advancing digital information age. The world is changing fast, and we must be willing to change with it to stay on top.

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What have been the keys to your success and ability to lead in your career?

I have been truly fortunate in my career to serve on some great teams, and while serving on those teams, I had great mentors who took an interest in investing their energy to make me better. Having the opportunity to serve in SOF units early in my career really changed both the trajectory of my career and my outlook on leadership in a broader sense.

As a junior officer, I joined the 75th Ranger Regiment more by fluke than by purpose. I had just completed my company command in the 101st Airborne Division, and had a job lined up in Washington, D.C., which my wife and I expected to be our final tour before leaving for civilian life. The Rangers were conducting a training event with my division, and my commander assigned me to serve as liaison. The Ranger Regimental Commander invited me to try out. I did, and it changed everything.

While in the Ranger Regiment, I was exposed to phenomenal mentors who were among the top leaders in the Army. The Rangers do a few simple, but very powerful, things right.

I’ve tried to carry these characteristics forward and replicate them in every organization I’ve served with since.

First, the organization is built around a set of core standards that every member must meet.

Those standards aren’t exclusionary – they’re a gateway, not a barrier. And it’s not a one-time test where you pass and you’re in. You have to maintain that level of performance. That was my first time being exposed to excellence as an organizational mindset, where every single person on the team met the same standards. It was a self-policing team with a culture of constant assessment.

Second, the organization challenged me every day. When you have a team built of people that really want to be on board, and each person demonstrates such exceptional talent, “good enough” isn’t a term used often. It was a team where you wanted to excel, had to excel, where the worst thing you can do is let the team down. It’s unambiguously written into their creed: “Never shall I fail my comrades.”

You would show up to work every day ready to give your best, and when you looked to your left and right, you’d see your teammates doing the exact same thing – or something even better. It definitely pushed me to do more.

Third, the organization was absolutely committed to building a deep reserve of leadership talent. Every single Ranger is a future leader for the Army. When a team believes that about each of its members, it creates an atmosphere to cultivate maximum individual potential. For me, it was a leadership laboratory every day. Every officer, non-commissioned leader, and enlisted soldier – each were committed to having a critical eye on the organization, conducting afteraction reviews to identify issues, solve group problems, and share lessons widely. It was a learning organization through and through.

At the end of the day, the team generates success – the leader sets conditions. If leaders can cultivate an organizational mindset focused on excellence, oriented on team success, and committed to the individual growth of each team VOLUME 43, NUMBER 4

General Clarke congratulates Navy SEAL candidates in August 2019 as they complete Hell Week, a rigorous multi-day phase of SEAL training designed to test physical and mental toughness.

member, they’ve done their part. Underpinning it all, leaders have to prioritize the team over their own interests. If you ever step into a leadership position and start with “how am I going to be successful,” you’re already missing the mark. When it’s about the team succeeding, things will begin to fall into place.

How do you define resilience?

Resilience has been such a hot topic in a variety of fields for several decades. To me, it’s about learning from challenging circumstances and using that knowledge to fuel renewed efforts to achieve your goals. It’s the ability to bounce back when times get tough – physically, psychologically or spiritually.

The other aspect that comes to mind is perseverance – grit as an indicator of success.

We often look at perseverance and resilience as separate phenomenons. Perhaps, but I think there is a connection. Again, I recall my experience with the Rangers and the espoused values in their creed. In an organization that eschews the idea of surrender and commits to “display the intestinal fortitude required to…complete the mission,” perseverance in the moment and resilience to overcome adversity and ready oneself to accomplish the next task are two sides of the same coin.

U.S. Special Operations forces (SOF) are renowned for their capability and are often put in the most stressful and challenging situations. How critical is it for your team to be resilient and do you feel that this is something that can be learned?

It might be the most important long-term outcome that we look to cultivate across our SOF formation. We know that our special operators and support teams will be sent into the most remote, ambiguous and politically sensitive environments. To prepare them, we expect

them to have three attributes. First, they must have unshakable character, fully prepared to make good decisions when faced with moral and ethical challenges. Second, they must demonstrate absolute mastery of their combat skills, ready to fight and win. Third, they must be resilient, having the tools to manage the stress before, during and after their mission.

Resilience can be nurtured and developed.

Much of our training is intended to make SOF more resistant to experiencing performance degradations, and when challenged, to be able to return to a high level of functioning quickly.

We expect that there will be times when our people are challenged, whether it is physically or emotionally, and we try to prepare them for those challenges. Through physical and psychological training, we steel our people for those challenges, and we expect them to proactively take care of themselves when they aren’t at their best. We also have support mechanisms in place when they need help. The will to win in battle is important, but often the will to prepare to win is much harder. It requires a lot of discipline, time and rigor.

At USSOCOM, we have an outstanding program to address what we call Preservation of the Force and Family (POTFF). Our people are at the core of our competitive advantage, and the POTFF program is our principal mechanism to study and enhance resilience across our force. We look at performance and readiness through five domains, or pillars: physical, psychological, social, spiritual and cognitive. The last pillar, cognitive, is an area in which we are increasing our investment. Increased cognitive performance and brain health are two areas where we believe applied neurological science can really help in the coming years.

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How has your personal resilience helped in your role as Commander of USSOCOM? Sitting at the strategic level, I’m no longer personally confronted with the physical battle scenarios that I’ve talked about thus far. The stress and fatigue in this job is largely mental and emotional. However, it is important that I have a deep understanding of what our warriors are doing in the far-flung reaches of the globe, especially in a global pandemic, when they have to consider both their own condition and the health and safety of their own families.

Every opportunity that I have to get out and meet with our forces, I take it. These interactions provide me insight regarding the challenges we face, but most of all I gain energy and a renewed sense of what – or who – is really important as I meet with our young special operators and listen as they discuss their missions, their personal goals, and their concerns.

When you asked me about leadership lessons, I talked about the importance of being flexible and adapting. Almost daily, I get the chance to see some of our teammates do that in good faith to keep our nation’s advantage. But sometimes, bureaucracy does slow your attempts to innovate. Those can be demoralizing moments. Sometimes it’s tempting to throw your hands up in the air and redirect your energy elsewhere. But, if it was worth doing in the first place, it’s probably worth seeing through to the end.

The great part about being on a team like USSOCOM is that before I can rally and tell everyone we’re going to try again, they’re already halfway to the objective picking up speed for another run.

Significantly, a lot of the same tools we teach to our young special operators are still important. Staying fit, eating healthy, getting enough rest, being reflective, having some outlets away from the daily grind, and cultivating deep personal relationships – each of these help to form a physical and mental foundation for wellbeing at any level. As for the will to persevere, it becomes who you are – an essential part of your identity. You’re not born with it, but you learn it from great leaders and teammates over time.

USSOCOM’s r ole as both a For ce Developer and Force Employer is unique in the U.S. Military. Will you discuss how you approach this role and the keys to being successful in this mission?

It certainly requires us to broaden our perspective and think about the big picture. We have to listen closely to the needs of the Geographic Combatant Commanders who are running operations, then look very closely at how those requirements stack up in the global priority list, and how sustainable those missions are in the long run.

SOF has learned some hard lessons over the past two decades. Our forces have been in high demand in multiple theaters.

Collectively, we valued the employer role over the developer role. You can do that in very short-ter m “break glass in time 26 LEADERS

of war” scenarios, but not for multiple decades. We started making compromises in accountability, discipline and readiness, and pressure on the force accumulated at an unmanageable pace.

We h a v e t o t a k e a c o m p r e h e n s i v e approach to readiness that values rigorous leader and team development, disciplined force generation (recruitment, accessions, training, and talent management), and sustainable and predictable tempo across the force. Additionally, we have to think about moder nization. Our SOF need the best enabling technologies to give them every possible advantage. From both a personnel and equipment standpoint, we have unique requirements and need to stay alert to fresh opportunities to make investments that will grow long-term capability.

General Clarke and his senior enlisted leader, Greg Smith, depart the Special Operations Memorial in Tampa after commemorating the 40th Anniversary of Operation Eagle Claw, the unsuccessful attempt to end the Iranian Hostage Crisis in 1980 that, in part, led to the creation of USSOCOM.

As for my personal role in all this, these are huge tasks. My job is to give clear guidance and expectations, check on our direction and progress regularly, but otherwise get out of the way. I spend a significant amount of my personal effort on outreach. Inside of the DoD and the U.S. interagency, that involves tearing down procedural or policy roadblocks, working with the service branches to improve incentive structures for the incredible talent we have in the SOF enterprise, or finding security gaps where SOF can better assist the Joint Force in addressing the nation’s security challenges. Externally, that outreach is focused on developing relationships with industry partners, particularly in the tech industry.

It’s no secret that artificial intelligence and machine learning (AI/ML) technologies will have a profound impact on most industries, including the military. The breadth of those impacts – how we operate abroad, how we process information, how we structure our workforce talent – demands that I be heavily involved in finding a suitable way ahead for applying these emerging data-driven tools. There are a lot of really patriotic, innovative people out there who would love to apply their talents to the defense industry but don’t because they may not see the connection between their product and our requirements. If I can help them make those connections and help them find an effective means of partnering with us, we both win.

Who are some of the resilient leaders you see today?

After two decades of continuous conflict, our ranks are filled with resilient leaders. In general, I really have to acknowledge the tremendous resilience, perseverance and leadership from our non-commissioned officer (NCO) corps. I have a personal relationship with a few incredible leaders who stand out.

Two senior NCOs who I’ve personally learned a lot from are Sergeant Major Rick Merritt and Chief Master Sergeant Greg Smith.

I have known Rick since he was a Platoon Sergeant when I was a Company Commander and we have crossed paths in multiple positions and locations over my career. Greg is my senior enlisted leader at USSOCOM. Both are outstanding role models of everything we hope our young leaders will become – highly intelligent, morally straight and absolutely dedicated to the mission and their people.

Rick and Greg were both exceptional small unit leaders when the war in Afghanistan kicked off in 2001, and both endured a blistering operational tempo, combat wounds and bouts of personal injury and illness.

Through it all, they remain positive, engaged and unwavering in their commitment.

On the front lines, we’ve taken a lot of casualties over the years. Most are able to heal and continue service. Occasionally, we have leaders who are badly wounded and fight against the odds to rejoin their comrades. Nick Lavery is a powerful example. Nick was a Green Beret staff sergeant when a gunshot wound in Afghanistan left his right leg damaged beyond repair. Sitting on the sidelines wasn’t enough for Nick. He strapped on his prosthetic leg, worked twice as hard, and fought back to the teams. He even graduated from warrant officer school and became our first amputee to graduate from combat diver school – one of our most physically demanding courses. He’s absolutely inspirational.

Sometimes, wounds take you out of the fight, no matter how badly you want to continue. Romy Camargo’s story is one of the most compelling I’ve seen over the years. Romy was shot in the neck in 2008 in Afghanistan. The bullet damaged his spinal cord, leaving him paralyzed. Romy and his amazing wife Gaby settled in Tampa and began the long, uphill road to rehabilitation. When twice weekly trips to the nearest spinal rehab facility in Orlando started to take their toll, they decided to open their own facility in Tampa and begin a tremendous non-profit outreach to help other veterans with spinal cord injuries. Romy joined the military to make a difference, and he’s continued to do that in ways he never expected. That kind of winning attitude is priceless.

There are so many of our wounded warriors who are incredible. For anybody reading this interview, I encourage you to make a trip to see an event like the Warrior Games or Invictus Games. The events are inspirational, seeing the level of resilience and goodwill that radiates from some of our hardest hit heroes. If you want to see people who can turn a challenge into an opportunity, they’re the masterclass.

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VOLUME 43, NUMBER 4

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Resilience

The Responsibility of News An Interview with Cesar Conde, Chairman, NBCUniversal News Group EDITORS’ NOTE Cesar Conde Our country is facing a health crisis was named Chair man of the that in turn brought on an economic criNBCUniversal News Group in May sis, and recently an escalation of social 2020. In this role, he has oversight unrest in many American cities ignited of NBC News, MSNBC, and CNBC, by injustice. Any one of these events on including editorial and business its own would be difficult for anyone, or operations for the award-winning any company. It all adds up to a time television and digital properties. that demonstrates just how important Previously, Conde was Chairman resilience is, now more than ever. of NBCUniversal Inter national Change has always been inevitaGroup and NBCUniversal ble. Resilience is not being resistant to Telemundo Enterprises. Conde change, it’s embracing it. It’s figuring out Cesar Conde joined NBCUniversal in October what’s to come. Resilience is fueled by, as 2013 as Executive Vice President I have witnessed in my new role with the to oversee NBCU Inter national and NBCU NBCUniversal News Group, courage, professionalDigital Enterprises. Befor e NBCUniversal, ism and teamwork. I have full confidence in our C o n d e w a s t h e P r e s i d e n t o f U n i v i s i o n collective ability to identify the best path forward Networks and served in a variety of senior and our willingness to be flexible enough to change executive capacities at the company. Prior course and learn from the experiences when we to Univision, Conde served as a White House get something wrong. This too is resilience.

Fellow for Secretary of State Colin L. Powell from 2002–2003. Previously, he worked at StarMedia Network, the first Internet company focused on Spanish and Portuguesespeaking audiences globally, and in the Mergers & Acquisitions Group at Salomon Smith Barney. Conde serves on the board of directors of Walmart and PepsiCo. He is a Trustee of the Aspen Institute and the Paley Center for Media. He is a Full Member at the Council on Foreign Relations and a Young Global Leader for the World Economic Forum.

He holds a BA with honors from Harvard University and an MBA from the Wharton School at the University of Pennsylvania.

“Our most sacred responsibility at NBCU News Group is to inform and equip our audiences with relevant news and facts.”

COMPANY BRIEF NBCUniversal (nbcuniversal. com) is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience. It owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a suite of leading Internet-based businesses. NBCUniversal is a subsidiary of Comcast Corporation.

How do you define resilience and what do you see as the importance of resilience in addressing the crises the world is facing today?

28 LEADERS

How are you thinking about diversity, equity and inclusion within your workplace?

We are at a pivotal moment in our country’s history. Over the past several months we’ve all witnessed our nation grapple with systemic inequality, economic instability and protests against racial injustice – all amid the chaos and impact of a global health crisis. And now, a pivotal Election Day is around the corner. These are complex stories that we as a news organization have a unique privilege of covering during these challenging times. The role of journalists, especially journalists of color, is more vital than ever, and we must reflect the communities we serve.

How critical is it for NBCUniversal News Group to build a diverse and inclusive workforce?

We’re a future-focused organization and the demographics of our country show that for the first time in our country’s history, this year in 2020, Americans under the age of 18 will be 50+ percent of color. It is projected that by 2040, over 50 percent of all Americans will be people of color. This is where America is headed, and we are meeting the moment with an aggressive plan.

We recently announced what we’re calling the “Fifty Percent Challenge Initiative” which set an ambitious goal for us to have 50 percent of our employees be women, and 50 percent be people of color. As a news organization, we have had to ensure that we reflect more diverse perspectives both on and off air, not only because it makes our coverage stronger, but because we have an obligation to the communities we serve.

How do you define the NBCUniversal News Group difference and what have been the keys to its success?

We have the unique ability to bring together so many powerful voices and brands under one company from NBC News to MSNBC to CNBC to Telemundo News. The breadth of expertise, the diversity of our teams and the steadfast nature of our mission strengthen us and set us apart from the competition, while also ensuring that we reach every member of our community through all platforms available to them. I do not believe there’s any other news organization that can cover all of these events as well as our networks with the depth, expertise and humanity that our journalists bring to it.

How do you define the responsibility that news programs have to the public?

Early in my career I fell in love with media and the positive impact it could have if practiced responsibly. I’ve had the privilege of working in the media industry for over 15 years in various capacities and overseeing various news organizations among other things for much of that time. I have profound admiration and respect for the important work that is done by journalists.

Our most sacred responsibility at NBCU News Group is to inform and equip our audiences with relevant news and facts. Our news organization is the backbone of our business and oftentimes a lifeline to the communities that we serve. I cannot think of a more important moment in our lifetime where the work our journalists do has more of an impact than today. News programs should be trustworthy, serve all of the communities that make up their broad audience, and should look like the communities they serve.

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Resilience

Defining Resilience An Interview with Ezekiel J. Emanuel, MD, PhD, Vice Provost for Global Initiatives and Chair of the Department of Medical Ethics and Health Policy, University of Pennsylvania EDITORS’ NOTE Ezekiel Emanuel INSTITUTION BRIEF The University is the Vice Pr ovost for Global of Pennsylvania (Penn) is a priInitiatives and the Diane v.S. Levy and vate Ivy League university located in Robert M. Levy University Professor Philadelphia. Penn (upenn.edu) was at the University of Pennsylvania.

America’s first university, founded by He is also an Op-Ed contributor to Benjamin Franklin, and is the fourthThe New York Times. He was the oldest institution of higher education in founding chair of the Department of the United States. It is noted for its schools Bioethics at the National Institutes of of business, law, and medicine, each of Health and held that position until which was the first in North America, and August 2011. From January 2009 also developed the nation’s first liberal until January 2011, he served a s arts curriculum. About 4,500 professors Ezekiel J. Emanuel a Special Advisor on Health serve more than 10,000 undergraduate Policy to the Director of the Office and nearly 12,000 graduate and profesof Management and Budget and National sional students. Penn is widely recognized as one Economic Council. Dr. Emanuel has published of the world’s leading research universities and over 300 articles in bioethics and health policy, consistently ranks among the top 10 universities and is the most widely published and cited bioeth- in the annual U.S. News & World Report survey. icist in the world. He has also authored or edited a total of 15 books, his two most recent being The How do you define resilience?

Trillion Dollar Revolution and Which Country I think we need to distinguish resilience Has the World’s Best Health Care? He was the of individuals and resilience of institutions and lead editor on The Oxford Textbook of Clinical organizations. Resilience of individuals requires Research Ethics. After completing Amherst College, a careful blending of character and environhe received his MSc from Oxford University in ment. Resilient individuals need to be able to Biochemistry. He received his MD from Harvard persist in the face of adversity and failure. This Medical School and his PhD in political philoso- character trait often requires early childhood phy from Harvard University. In 1987-88, he experience of adversity and encouragement to was a fellow in the Program in Ethics and the recover and persist. As a psychiatrist friend has Professions at the Kennedy School of Government repeatedly told me, good childhood training at Harvard. After completing his internship and for resilience is a lot of “near misses.” One of residency in internal medicine at Boston’s Beth the things I worry about is the impact of overIsrael Hospital and his oncology fellowship at the protective parents in reducing if not eradicating Dana-Farber Cancer Institute, he joined the fac- children’s experiences of adversity and failure – ulty at the Dana-Farber Cancer Institute. Dr. and recovery. If children don’t have that adverEmanuel was an Associate Professor at Harvard sity, it is hard to become resilient.

Medical School before joining the National We also need to be aware that the environInstitutes of Health. He has received numerous ment plays a huge role in the ability of individuals awards including most recently the $1 million to persist in the face of adversity. Having a secure Dan David Prize for bioethics. He is a member base is important to sallying forth and trying new of the National Academy of Medicine (formerly things and picking yourself up when you fall the IOM) of the National Academy of Science, down. People can confront adversity when they the Association of American Physicians, and the know it will not make them destitute or rob them Royal College of Medicine (UK). He received the of all opportunities.

AMA-Burroughs Welcome Leadership Award, the F. Scott Fitzgerald’s infamous statement Public Service Award from the American Society that “there are no second acts in America” was of Clinical Oncology, and the John Mendelsohn very, very wrong. One of the great things about Award from the MD Anderson Cancer Center. In America is that there were opportunities for sec2007, Roosevelt University presented Dr. Emanuel ond acts. The country allowed people to not be with the President’s Medal for Social Justice. In permanently defeated and gave them an oppor2013, the AMA recognized him with its highest tunity to try again. That is the heart of equal bioethics award: the Isaac Hays, MD and John opportunity. One of the things we have lost – Bell, MD Award for Leadership in Medical Ethics or at least significantly diminished – in the last and Professionalism. number of decades is the safety net that allows VOLUME 43, NUMBER 4

people the opportunity to try again. The erosion of the safety net for individuals has undermined the environmental factors that are key to individual resilience.

This links individual resilience with institutional resilience. Institutional structures and supports are necessary for individual resilience. We must not champion resilience and suggest it is all about individuals fending for themselves, and then dismiss those who fail as not having resilience. We need institutional structures and supports – that secure safety net – for there to be individual resilience and for the notion of resilience not to be a “blame the victim” situation.

One thing COVID-19 is revealing about American public health is the fragility of our federalist approach. Public health has always been shared between the federal government, states and localities. That could be a strength if there are overlapping responsibilities and programs that fill in for each other and duplicate roles so there are no cracks for people to fall through. But as COVID-19 has demonstrated, there is no overlap and plenty of cracks where responsibilities between the different layers of the government are not overlapping.

Part of this is funding and, more specifically, the miniscule public health funding. The CDC budget is about $12 billion for a population of 330 million – about $36 per American. It is not possible to have a resilient public health program, including one that is international, on such a small funding base. Obviously if we want a resilient public health structure to help people confront adversity like COVID-19, we need to spend more money.

But not everything is money. Resilient organizations require great leadership that clearly defines the mission and values of the organization, recruits top talent and gives them opportunity to lead programs consistent with the mission and values, and supports them in that even when they are inevitably criticized and attacked. What we have seen over the last year or so are the consequences of a lack of leadership and an undermining of competent leadership.

This leads me to my final thought: Resilience itself can be fragile. Institutionally, it requires investment of resources and competent leadership that knows the core values of the institution and advances them in the face of adversity. Going forward we need to cultivate leadership to ensure resilient institutions and, therefore, resilient Americans.

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Resilience

A Platform to Thrive An Interview with Arianna Huffington, Founder and Chief Executive Officer, Thrive Global EDITORS’ NOTE Arianna Huffington individuals and corporations unlock is the founder and CEO of their full potential.

Thrive Global, the founder of The The seeds for creating Thrive Huffington Post, and the author Global go back to 2007. I’d founded of 15 books including, most The Huffington Post just two years recently, Thrive: The Third Metric previously. I was working 18 hours to Redefining Success and Creating a day and we were growing at an a Life of Well-Being, Wisdom, and incredible pace. Then, at the end of Wonder and The Sleep Revolution: a week-long tour of colleges with my Transforming Your Life, One Night oldest daughter, during which I stayed At A Time. In 2016, she launched up late into the nights working, I colThrive Global, a leading behavior lapsed and broke my cheekbone on Arianna Huffington change tech company with the mismy desk as I went down. The diagsion of changing the way we work nosis was an acute case of burnout, and live by ending the collective delusion that so I started learning more and more about the burnout is the price we must pay for success. connection between well-being, resilience and She has been named to TIME magazine’s list of productivity. I realized that this idea that burnthe world’s 100 most influential people and the out is the price we have to pay for success is a Forbes Most Powerful Women list. She serves on complete myth. numerous boards, including Onex and The B That led me to write my two books, Thrive Team. Originally from Greece, she moved to and The Sleep Revolution, and as I went around England when she was 16 and graduated from the world speaking about them, and the issues Cambridge University with an MA in economics. of stress, burnout and sleep deprivation, I saw At 21, she became President of the famed debat- how deeply people want to change their lives. ing society, the Cambridge Union.

So I wanted to go beyond just speaking out and raising awareness – I felt the need to turn this O R G A N I Z AT I O N B R I E F T h r i v e G l o b a l passion into something real and tangible that (thriveglobal.com) seeks to go beyond rais- would begin to help people make real changes ing awareness to creating something real and in their daily lives, which is why I founded tangible that helps individuals, companies and Thrive Global in 2016. communities improve their well-being and perHow do you describe your leadership formance and unlock their greatest potential. It is style and what do you see as the keys to uniquely positioned to sustainably change behav- effective leadership? ior by reaching people at home, at work and I try to lead by example, which is one of our through the technology they already use. Its multi- core values at Thrive – that we model the prinpronged offering yields a revolutionary approach ciples we bring to the companies we work with. to ending the epidemic of stress and burnout.

Did you always know that you had an entrepreneurial spirit and desire to build your own business?

Before I started my two companies, I was an author for most of my career which is its own kind of entrepreneurial project. Helping people connect with themselves and have an impact on their lives and their world has always been the animating spirit of my career, whether that was in writing books and speaking, or in building companies to scale this mission.

What was your vision for creating Thrive Global and how do you define its mission?

The mission of Thrive Global is to end the stress and burnout epidemic and help 30 LEADERS

One of the biggest keys to effective leadership is to create an atmosphere in which employees feel empowered to speak up and let managers know when there are challenges of any kind. At Thrive, we call this “compassionate directness,” which is all about empowering employees to give feedback and surface problems in real time. This allows companies to course-correct in a daily way, and also allows employees to grow and reach their true potential.

Thrive is based on the science that when we prioritize our well-being, we’re more resilient, more productive, and physically and mentally healthier. It’s also important for leaders to serve as role models for this way of working and living. As they say on airplanes, secure your own oxygen mask first before helping others.

Leaders need to live and work in a way that can bring out the best, most empathetic part of themselves and that will be a key driver in whether they can bring out the best in those they lead.

How do you define resilience and how has resilience impacted your work?

Resilience is what allows us to adapt not just to any one change or to a new situation, but to the idea of constant change itself. When we’re resilient, we don’t require the external world around us to be exactly as we want it to be. Resilience comes from creating pathways of connection with our internal strength so we can handle whatever the external world throws our way.

Resilience has deeply impacted my work.

My collapse in 2007 came because I’d depleted my stores of resilience. Now I know that when

“Resilience is what allows us to adapt not just to any one change or to a new situation, but to the idea of constant change itself.”

VOLUME 43, NUMBER 4

“One of the biggest keys to effective leadership is to create an atmosphere in which employees feel empowered to speak up and let managers know when there are challenges of any kind. At Thrive, we call this ‘compassionate directness,’ which is all about empowering employees to give feedback and surface problems in real time.”

I prioritize my well-being, and take time to unplug and recharge, I’m much more resilient to deal with the constant and inevitable challenges that come from running a rapidly expanding business.

What do you see as the importance of resilience in addressing the global crises facing the world today?

If we’re going to solve the multiple crises facing the world today, resilience is going to have to be at the heart of the effort. Wherever we look around the world right now, we see leaders – in politics, in business, in media – making terrible decisions. What they’re lacking is not IQ, but wisdom. Yes, data is very important. But ultimately wisdom, judgment, insight, creativity and innovation are needed to address a crisis. When leaders think they have to make a show of working 24/7, they’re not going to be resilient, and they’re not going to be able to see the icebergs looming around the corner. When they’re depleted, they’re not going to be able to come up with novel solutions or collaborate effectively with others.

What is the role of mental health and self-care in resilience?

Mental health, self-care and resilience all go hand in hand. Prioritizing our mental health and taking care of ourselves is how we tap into our resilience. We all have that place of strength and wisdom and resilience inside of us and when we step out of the storm and operate from the calm eye of the hurricane, we replenish our stores of resilience. When we’re recharged and engaged, we’re not at the mercy of our survival instincts, and the creative rather than reactive

parts of our minds can come to the surface.

When we’re connected with ourselves, we have the resources to act out of a sense of empathy and connect and collaborate with others.

When we’re in a state of stress or in fightor-flight mode, we’re looking for short-term fixes. Prioritizing mental health is a tool for the long term.

What can people do to better secure their mental health, stamina, and physical well-being as they face so much stress and multiple crises?

We’re obviously in a time of profound uncertainty right now, and uncertainty causes stress. This can make people feel helpless because there’s so much about their external world they can’t control. That’s why it’s all the more important to take charge of what we can control and prioritize our own well-being.

Creating boundaries between home and work was challenging even before they became the same place for so many people. So as challenging as it is, it’s important to put up those boundaries, even if they have to change each day. One of our cultural values at Thrive, which has been even more important for our team this year, has been to declare an end to your day. That starts with prioritizing what absolutely has to get done and then being comfortable – in fact, embracing – incompletions. That allows you to declare an end to your day and get the time you need to start tomorrow recharged. Also, one of our cultural values is Thrive Time. It’s based on the recognition that, of course, getting results and meeting deadlines often requires putting in extra time and going the extra mile. Thrive

“We all have the capacity for resilience, and our stores of resilience can be constantly replenished.”

Time is what allows us to sustain that. It means taking time off to recover and recharge after you’ve met the deadline, shipped the product or worked over the weekend. It could be a few hours, a morning, a whole day or even more.

Another of our Microsteps – which are small, science-backed habits you can immediately incorporate into your life – is to charge your phone outside your bedroom at night. Our phones are repositories of our anxieties and fears, especially in times of crisis and constant news updates. Disconnecting will help you sleep better, recharge, and replenish your mental and physical stamina.

Another is to set a news cut-off time at the end of the day. Of course, being informed can help us feel more prepared in times of crisis, but setting some healthy limits to our media consumption can also help us get a restorative night’s sleep, which in turn helps us put stressful news into perspective.

As a business leader, how are you able to build a resilient culture within your organization?

We strongly encourage our team to live our principles. We don’t expect team members to always be on, or respond to texts or e-mails after hours or on weekends. With people working remotely and in different time zones during the pandemic, schedules have been more fluid.

But with our culture of compassionate directness, we’ve been able to maintain a workplace, even now a virtual one, in which people feel free to surface and share whatever challenges they might be facing, whether that’s a sick loved one or the challenges of online school.

Do you feel that resilience is something a person is born with or can it be taught?

Resilience is definitely not an inborn trait that people either have or don’t have. We all have the capacity for resilience, and our stores of resilience can be constantly replenished. So the ways we can tap into our resilience and nurture it can definitely be taught.

How has your personal resilience helped to drive your work?

Since we launched in 2016, Thrive Global has been in a state of almost constant hypergrowth. That brings with it daily changes and challenges, but also the joy of staying connected to our purpose and the impact we are having on the lives of the people we work with.

And tapping into my joy helps me tap into my resilience.

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VOLUME 43, NUMBER 4

LEADERS 31

Resilience

Thinking Big An Interview with Denis Duverne, Chairman, AXA, and Chairman, Insurance Development Forum EDITORS’ NOTE Denis Duverne just 30 years. Recently, AXA has transis a graduate of the École des formed its risk profile, from financial Hautes Études Commerciales (HEC). to insurance risks, by completing the After graduating from the École disposal of its US Life & Savings and Nationale d’Administration (ENA), Asset Management entity and acquirhe started his car eer at the Tax ing the XL Group. AXA is accelerating Department of the French Ministry of on Property & Casualty, Health and Finance, and after 2 years as comProtection, which are less sensitive to mercial counsellor for the French financial markets. AXA is a responConsulate General in New York sible leader and launched in 2019 a (1984-1986), he became director new phase in its climate strategy to of the Corporate Taxes Department accelerate its contribution to the tranDenis Duverne and then responsible for tax polsition towards a low-carbon and resilicy within the French Ministry of ient economy. The group has a proven Finance from 1986 to 1991. In 1991, he was track record in delivering sustained earnings appointed Corporate Secretary of Compagnie and dividend growth to its shareholders.

Financière IBI. In 1992, he became a member of the Executive Committee of Banque Colbert, in What have been the keys to AXA’s consistent charge of operations. In 1995, Duverne joined the strength and leadership in the industry?

AXA Group and assumed responsibility for superI believe that AXA’s force rests on three pilvision of AXA’s operations in the U.S. and the U.K. lars. First, there is boldness. AXA is a company and managed the reorganization of AXA compa- built through bold moves. In a few years, AXA nies in Belgium and the United Kingdom. From transformed itself from a company operating at February 2003 until December 2009, Duverne a regional level in France to a leading insurwas the Management Board member in charge ance group operating at a global level. People at of Finance, Control and Strategy. From January AXA dare to think big and are willing to achieve 2010 until April 2010, he assumed broader great things. responsibilities as Management Board member Second, there is the willingness to do in charge of Finance, Strategy and Operations. things well and to do the right thing. AXA has a From April 2010 to August 2016, Duverne tradition of continuous improvement in the way was Director and Deputy Chief Executive Officer it provides insurance. We have used each acquiof AXA, in charge of Finance, Strategy and sition and our global footprint to share expertise Operations. In mid-2014, he became a member of and raise our skills. In addition, we have strong the Private Sector Advisory Group (PSAG), which corporate ethics. brings together international leaders of the priFinally, there is a tradition of thinking vate sector whose shared goal is to help developing ahead. AXA was early in its international expancountries improve their corporate governance. sion, especially in Asia. We created AXA Hearts in Since September 2016, Duverne has been non- Action long before charity work became a must executive Chairman of the Board of Directors for corporates. We were amongst the first finanof AXA, and since September 2018, he has been cial companies in divesting from coal and are Chairman of the Insurance Development Forum largely considered a leader on climate change.

(IDF). The IDF is a public/private partnership led Those three cultural traits have fueled AXA’s by the insurance industry and supported by the growth and have been instrumental to our success.

World Bank and the United Nations, aiming to Will you provide an overview of the enhance the use of insurance to build greater Insurance Development Forum and its resilience against disasters and to help achieve mission? the United Nations Global 2030 Agenda. Duverne The IDF is a public/private partnership led also serves as Chairman of AXA Millésimes (SAS). by the insurance industry and supported by international organizations. The IDF was creCOMPANY BRIEF AXA (axa.com) protects peo- ated during the COP21 in Paris in 2015. It ple and businesses worldwide and creates value was then officially launched by leaders of the analyzing, pooling and managing a wide range United Nations, the World Bank and the insurof risks. The group started as a local French com- ance industry in 2016. The IDF aims to optimize pany and became a global insurance leader in and extend the use of insurance and its related 32 LEADERS

risk management capabilities to build greater resilience and protection for people, communities, businesses and public institutions that are vulnerable to disasters and their associated economic shocks.

There is a growing evidence indicating that countries with a greater penetration of insurance experience faster economic recovery from disasters and rebuild with greater resilience to future disasters. At the same time, there is a consensus around the fact that economic and humanitarian risks associated with catastrophic weather and climate-related hazards are increasing. This represents a major challenge to global resilience, particularly in middle/low-income countries. According to recent estimates, out of the total $163 billion under-insured assets in the world today, 96 percent of them are in emerging economies. The focus of the IDF is to help close this protection gap, thus building global resilience and protecting economies.

How do you describe your leadership style and what do you see as the keys to effective leadership?

Effective leadership must rest on trust and empowerment. In my experience, empowering people is the best way to motivate them to deliver on their goals, but it is also the consequence of what I see as the increasing complexity of the world. We live in fantastic times: we are in better health, wealthier, more knowledgeable and more connected than ever.

As a result, though, our world gets a little more complicated every day. It is no longer possible for an individual to have every single answer.

It implies that an ever-growing part of being a leader is about finding the right people and letting them take decisions at their level, applying the subsidiarity principle. Building a diverse group of leaders is essential, because diversity brings better decisions and more creativity.

However, in my view, delegation is very much an active role. I still view it as crucial to be here to guide, advise and coach the people that are actually in charge. I do it at AXA as well as at the Insurance Development Forum and in other organizations. Even though I consider it key to have a good understanding of the topic, I have found that I have to remain permeable to new ideas and new opportunities to continue being effective in the long run. Actually, I also find this is more motivating and refreshing for me than just having people roll out plans I’ve been designing in the past myself.

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“The idea is that something is resilient when it can restore its shape quickly after having faced difficulties. Resilience is hence a very important notion for insurers. It is at the heart of what we do: boosting our customers’ resilience by supporting them in times of hardship.”

Finally, I believe a good leader should cultivate exemplarity – embodying the values, stepping up to take difficult decisions when needed, and respecting the people. I have found people tend to rise up to the standards, so it is the leader’s job to set them.

How do you define resilience and does your deep understanding of risk help inform resilience?

Through its roots in Latin, the word “resilience” is linked to the notion of springing back – literally, it means to “jump again.” The idea is that something is resilient when it can restore its shape quickly after having faced difficulties. Resilience is hence a very important notion for insurers. It is at the heart of what we do: boosting our customers’ resilience by supporting them in times of hardship.

We spend a lot of time thinking about risks and about what can threaten our customers. As a consequence, we are also naturally well positioned when it comes to ideas on how to improve their resilience in the long run. We offer to share our understanding through our risk consulting services. This is really a win-win arrangement – thanks to better identification of the risks, our customers suffer less adverse events, which curbs the claims we receive.

What are the key characteristics of a resilient company?

Achieving resilience in business is everything but a one-size-fits-all textbook. Each company has specific goals, a specific business model, and is run by specific people from a specific place. Making a company resilient will always require a bespoke plan.

This being said, I believe there are three main dimensions that should always be taken into account: First, external risks: does the company have contingency plans for its key assets? How should it react if a major customer or supplier were to go out of business? This is where insurers can be most helpful through our risk consulting services.

Second, the internal processes: when the COVID-19 crisis started, AXA shifted almost all its staff worldwide to remote working in just a few days. This allowed the company to continue operating almost seamlessly. This was a great demonstration of how resilient AXA is.

Third, the company’s governance: the decision-making processes must be agile and adjust to the urgency of the situation. This has become a key focus for me in my current role as the Chairman of AXA. VOLUME 43, NUMBER 4

As a business leader, how are you able to build a resilient culture within your organization?

To be frank, it might have been comparatively easy at AXA. First, our business is risk, so making sure we are a resilient company is culturally quite easy. Second, AXA has a history of surviving crises, for instance the 20012003 equity market crisis and the 2008 global financial crisis. As a business leader, I’ve been using this as a reference point, or you could say as a standard. Reminding people of how resilient AXA proved in the past also helps us find the resources to address the challenges of the day. It also helps us keep our awareness vis-a-vis new and evolving risks, and constantly adapt.

What does ESG mean to AXA as both investors and as insurers?

AXA takes ESG considerations very seriously. We were among the first to withdraw from coal, which was a tough business decision as you can imagine. Accordingly, we have a robust governance framework to enforce ESG considerations both in our insurance and investment activities.

For the “E” – the environmental part – the topic is discussed at the group’s management committee and the board level every year.

Since 2015, we have published a yearly climate report which describes our environment-related policies. Last year, we committed to align our investment portfolio with the Paris Agreement.

For this purpose, we made public our portfolio’s “warming potential,” which basically represents our contribution to global warming. This contribution is still too high and we want to further reduce it. Taking a public position on this confirms how strong our commitment is.

In practical terms, for the investment side, AXA has fully integrated ESG considerations into its qualitative credit assessment and investment processes since 2015. On the insurance side, the group underwriting committee defines underwriting restrictions, including CR-related, which are then cascaded locally through the goup standards.

For the “S” and the “G” dimensions, we have a strong social dialogue tradition and strong governance has always been a focus.

Does the rise of nationalism and shifting political risks change your approach to managing risk?

Risk changes often and source, frequency and severity keep evolving. It is one of the core missions of an insurance company to constantly adapt. Due to the very nature of our business as insurers, we are also required to keep a longterm view. With this lens it is easier to see that while some risks become more substantial, others recede. Accordingly, we do not necessarily focus on the same things as what other actors, who concentrate more on the short term, would find most important.

The main risk which can severely disrupt our business is climate change. As early as 2015, we said that “a +4°C world would not be insurable.” We have been acting accordingly and we now leverage every asset and expertise at our disposal to contribute to fight climate change, including proposing specific products (notably through our parametric insurance subsidiary AXA Climate) and have adapted our underwriting and investment policies.

What do you see as the role of the insurance industry in addressing the global pandemic?

The insurance industry definitely has a key role to play in the current pandemic. We exist to protect people and goods in times of hardship.

With a larger lens, the COVID-19 crisis has led us to collectively realize that the world was not well prepared for the economic consequences of a pandemic. Since then debates have started on how insurance could contribute to respond to similar events in the future and there are discussions taking place in many European countries, including France where we are headquartered. The solution will have to be a cooperation between the public and private sectors.

Do you feel that resilience is something a person is born with or can it be taught?

I know for a fact that we are not born prepared for all the challenges that we will find on our way. We have to find the resources inside ourselves to overcome them and continue our journey.

Probably as a consequence, I strongly feel that resilience is something that can be developed.

I see it as a combination of skills, resources and, most importantly, mindset that one can build over time, expanding upon what each of us is born with. Finding the right teachers certainly plays a big role. Some human and physical environments emphasize resilience more than others, but rather than teaching, I would say the key is the willingness to learn and remaining humble.

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Resilience

Responsible Growth An Interview with Anne M. Finucane, Vice Chairman, Bank of America EDITORS’ NOTE Anne Finucane is In 2019, Finucane was inducted into Vice Chairman at Bank of America the American Advertising Federation’s and also serves as Chairman of the Ad Hall of Fame as well as the CMO Hall board of Bank of America Europe. of Fame, and received the Edward M. As a member of the executive manKennedy Institute Award for Inspired agement team, Finucane is responLeadership. In March 2018, Finucane sible for the strategic positioning of was honor ed with the Leadership Bank of America and leads the Award by The Ireland Funds. company’s environmental, social and governance (ESG), sustainable COMPANY BRIEF Bank of America finance, capital deployment and (bankofamerica.com) is one of the public policy efforts. As Chairman world’s leading financial institutions, Anne M. Finucane of the Board of Bank of America serving individual consumers, small Europe, the firm’s EU bank headand middle-market businesses and quartered in Dublin, Finucane oversees more large corporations with a full range of bankthan €60 billion in assets. She also serves on ing, investing, asset management and other the board of BofA Securities Europe SA, the financial and risk management products and bank’s EU broker-dealer in Paris, with both services. The company serves approximately entities playing a critical role in the compa- 66 million consumer and small business cliny’s post Brexit European growth strategy. Bank ents with approximately 4,300 retail finanof America has almost 3,000 employees across cial centers, including approximately 3,000 both entities. Finucane chairs the Global ESG lending centers, 2,600 financial centers with Committee at Bank of America, which directs all a Consumer Investment Financial Solutions of the company’s ESG efforts. She also co-chairs Advisor and approximately 2,200 business centhe Sustainable Markets Committee with COO ters; approximately 16,900 ATMs; and awardTom Montag, which collaborates across business winning digital banking with approximately 39 lines to deliver innovative financing solutions million active users, including approximately in support of the United Nations Sustainable Development Goals, including affordable housing, sustainable energy, clean water and sanitation, education and healthcare. She stewards Bank of America’s $300 billion environmental business initiative, oversees the company’s $1.6 billion Community Development Financial Institution portfolio and chairs the Bank of America Charitable Foundation.

Active in the community, Finucane serves on a variety of corporate and nonprofit boards of dir ectors including Car negie Hall, the National September 11 Memorial & Museum, the World Bank Group’s Women Entrepreneurs Finance Initiative (We-Fi), CVS Health, Brigham and Women’s Hospital, Mass General Brigham Healthcar e, Special Olympics, the (RED) Advisory Board, the Carnegie Endowment for International Peace, and The Ireland Funds.

She served on the U.S. State Department’s Foreign Affairs Policy board and is a member of the Council on Foreign Relations.

Finucane has received numerous professional and public service accolades. She has regularly been named to Forbes’ and Fortune’s Most Powerful Women lists, along with American Banker’s 25 Most Powerful Women in Banking.

30 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and approximately 35 countries.

Will you highlight Bank of America’s culture and its commitment to supporting employees, customers and communities?

The intention of Bank of America is to help people with their financial lives and our strategy is to do that with responsible growth. Clearly, our priority is to grow, but we made a conscious decision to do it with transparency and in a way for all constituencies to benefit – employees, clients and communities. When Brian (Moynihan, CEO of Bank of America) assumed his role, he created the strategy and commitment to responsible growth and it was my job to create the positioning around this mission.

“To be resilient, we must take care of our

people which is why the steps we are taking such as providing food and transportation, childcare and tuition reimbursement during the crisis are so critical.”

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“The intention of Bank of America is to help people with their financial lives and our strategy is to do that with responsible growth. Clearly, our priority is to grow, but we made a conscious decision to do it with transparency and in a way for all constituencies to benefit – employees, clients and communities.”

Brian had a unique approach and we looked at everything, not just our eight lines of business, but the impact for all of our stakeholders. For example, when it comes to employees, if you work for us for 20 hours a week, you have the full benefit package offered to you. Our minimum U.S. wage is $20 an hour. If your total income is below a certain amount, we will provide a childcare stipend. We offer tuition reimbursement. It is really a bottom up approach. We divide the country into about 90 markets and we have a market president for each one of them. That person gathers the local leadership in that market and they look at a cross-functional approach to the business. The philosophy is that the leadership comes from the top, but the execution comes from the bottom up.

When it comes to supporting communities, we look at where we can make the most impact and have the most expertise. For instance, we are able to create more financing for affordable housing or provide more access to capital for women and people of color. We are focused on supporting and contributing to the cities and states in which we work and live.

How critical is it for Bank of America to continue to provide personal service and the human touch during this time and how has Bank of America adapted its business to address the pandemic?

The relationship side of the business is something that has been a priority to Brian and the company. There are many customers who want to do their banking electronically, and others who want to interact with a person. We have invested in making sure that we are doing both and meeting our customers where they want. We are an essential business so most of our banking centers are open. We have around 212,000 people and roughly 10 percent of them are customer-facing employees and, for the most part, they are located in our banking centers. We have put more investment in the call centers and in staffing the banking centers.

We provided the most amount of loans to small businesses through the Paycheck Protection Program (PPP) and we were also able to source Personal Protective Equipment (PPE) for the big hospitals in the early stages of the pandemic and then turned our focus to community hospitals, homeless shelters, etc., to make sure that they had the necessary protective equipment.

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What is your outlook for the impact the pandemic will have on the future of banking?

It has clearly accelerated the use of technology, but we have found that a customer may make deposits or pay bills with online banking, but if that customer is looking for a mortgage or for retirement advice, they generally want to speak to someone. We can do that by telephone, but we prefer to meet and do that in person. It is important today as much as it has ever been to be high touch and as soon as it is possible we will begin advising and meeting with customers in person with the proper masks, protective equipment and distancing required.

Will you discuss Bank of America’s commitment to diversity and inclusion and how the company is addressing the issue of racial injustice?

It is critically important for Bank of America to look like the constituency and the population that we serve. We have a diverse customer base and we are a diverse company. More than half of our people are women, our Board is 47 percent diverse, and about a third of our management team are women.

We have been reminded of the chronic problem of racial injustice with the recent killings of Breonna Taylor, George Floyd, Ahmaud Arbery and others. We need to work together to address this problem and one of the important areas we are focusing on is wealth creation for people of color. We made a $1 billion commitment which we will complete in four years and we are looking at the following four categories: affordable housing, small business, job creation, and healthcare. The first three of these areas are ones that align with our business and are what we do each day. In regard to healthcare, while this is not an area that is part of our business, we know that people of color are disproportionately impacted by COVID-19 and we need to do something to address this issue.

In regard to job creation, we are working with community colleges to develop a program where we provide the community college with funding for a training program for people to secure jobs. We are joining with other companies so it is not just Bank of America creating jobs, but other companies as well. This is how you build wealth creation – you help get people jobs and into the system and then help them to grow into management. We are also developing

programs for career training and interview skills with Black and Hispanic institutions and then getting our company and others to recruit from these institutions. These are practical ways to make a difference in creating more opportunities for minorities. We also support minorityowned businesses.

Bank of America is a leader in affordable housing and we are focused on accelerating the pace of our support and joining with other banks to do more in this regard.

How critical is resilience for banks and financial institutions?

It is all important. Bank of America and others in the industry are a part of the economic backbone and we better be resilient. At the most basic level, this means that we have sufficient capital and liquidity. To be resilient, we must take care of our people which is why the steps we are taking such as providing food and transportation, childcare and tuition reimbursement during the crisis are so critical. We are also working with our people to provide physical and mental health support during this challenging and uncertain time.

What have been the keys to Bank of America’s success?

Our culture is the key and it is something that we talk about regularly at every level, including the executive level as well as with the Board. It is critical at every level, so if you are a bank teller, for example, you need to understand and live the culture. Many times, the bank teller is the person who is on the front line interacting with our customers, representing the company and providing the human touch.

What advice do you offer to young people today beginning their careers during this challenging and uncertain time?

We conducted our internship program remotely this year and had around 2,000 interns with us over the summer. It is clear to those coming out of school that the job market is difficult. I tell them to make use of this time, learn a skill, or volunteer, so that when the market comes back, they will be able to say what they did to improve during this time. There are many organizations that are looking for people to help with logistics or in call centers and, even if this is not something that you are looking to do for a career, it will be seen as practical and productive and will show that you are innovative and imaginative and that you did something constructive during this time which is important.

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Resilience

Servant Leadership An Interview with The Honorable Francis X. Suarez, Mayor of Miami EDITORS’ NOTE Prior to being the Miami-Dade Transportation elected with 86 percent supPlanning Organization (TPO) and port from Miami residents, is the former President of the MiamiMayor Suar ez served as Miami Dade County League of Cities. In his Commissioner for District 4 role at the TPO, Mayor Suarez chamfor eight years and achieved pioned the Strategic Miami Ar ea many legislative accomplishRapid Transit (SMART) Plan, which ments, including implementwas unanimously appr oved. T h e ing ShotSpotter technology in SMART Plan expands mass tranthe City, a state-of-the-art gunsit options in Miami-Dade County shot detection system, setting up through six main corridors as well as a transportation trust fund which new bus routes to ease traffic congesallocates funds for current and The Hon. Francis X. Suarez tion and support future population future transit projects, and passgrowth. Mayor Suarez helped negoing the Reverse Redline legislation authoriz- tiate the Tri-Rail connection to Downtown, ing lawsuits against several major banks for offering free ridership to Overtown residents discriminatory mortgage lending practices. for life. As the son of former City of Miami Mayor Suar ez also serves as Chair of the Mayor Xavier Suarez, he was exposed to pubEnvironment Committee and is currently the lic service since he was a child, growing up Second Vice-President of the U.S. Conference ar ound his father’s office at City Hall, the of Mayors and will become Pr esident in same one he works out of today. Mayor Suarez 2022. In these capacities, he takes a lead- earned a bachelor’s degree in finance from ing role in collaborating with fellow may- Florida International University, graduating ors from around the country to preserve the in the top 10 percent of his class. He went on environment and develop programs and pol- to receive his law degree from the University icies that directly benefit the City of Miami. of Florida’s Frederic G. Levin College of Law, Mayor Suar ez also serves as Vice-Chair of where he graduated cum laude.

Mayor Suarez meeting with the Circle of Brotherhood and other leaders of the black community following the June protests.

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What attracted you to public service and interested you in becoming Mayor of Miami?

People. I love people and I love problem solving. Throughout my life I have seen how local leaders more than anyone can improve people’s lives.

Will you highlight the Global Commission on Adaptation and its mission?

I am and have always been a champion of the cause. Being born and raised in Miami, climate change has been on the forefront of my mind for essentially my entire life and I will always be a vocal advocate of the mission.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I believe in the servant-leader model of leadership. I believe the best type of mayor is one who seeks to uplift people and make their quality of life better and sometimes that requires tough decisions. Any true version of leadership requires a servant’s heart and an ability to adapt to the situation at hand.

What have been the keys to driving action and change in Miami with the deep partisanship that exists in the country today?

Focusing on supporting and benefitting our residents is the key to maintaining effective leadership and avoiding distractions. This is not a partisan office, and there’s a reason for that. This office, my administration and the ones that preceded me, has a rich history of putting people over politics.

How do you define resilience and how critical is resilience in addressing crises?

Resiliency is never just about any one issue. Resiliency means anything that affects quality of life. Resiliency also represents the inner strength to persevere and succeed, and for a city, success means achieving resiliency on all levels.

What do you see as the contribution that Miami can make to build a more resilient world?

One of the most crucial ways Miami can benefit the resiliency cause is by serving as an incubator for NGOs and other governments to test pilot solutions. Miami is uniquely positioned to serve as the host city of the most cutting-edge technologies in the industry.

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Mayor Suarez joins U.S. Department of Energy Secretary Dan Brouillette for a tour of the Florida Power & Light campus (above) and distributing 10,000 masks to COVID-19 hotspots around the City of Miami (below).

How do you see your role as the incoming president of the Conference of Mayors and what are your priorities for cities across the country?

Resilience means more than just weather.

It includes disasters such as the COVID-19 pandemic and not simply weather events faced only by coastal cities. In my role as President, I’ll be the common denominator among a vibrant spectrum of different cities who all face different issues. As I said, resilience is more than just weather, and I will emphasize its importance for all cities across the Conference of Mayors and across the U.S. Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

I think this may be one of the single most important facets encompassed by resiliency.

Even within a single city, resilience is a grassroots project. Every resident needs to understand the coordinated effort and similarly, every municipality, every state, and every country needs to work together to come up with creative and innovative solutions for the future.

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Resilience

A Duty to Serve An Interview with Barbara M. Barrett, Secretary of the Air Force EDITORS’ NOTE Barbara Barrett is groups that include the U.S. Advisory the 25th Secretary of the Air Force and Commission on Public Diplomacy, leads the affairs of the Department t h e U . S . C o m m e r c e Secr etary’s of the Air Force, comprised of the biennial Export Conference and the U.S. Air Force and U.S. Space Force.

U.S. Department of State’s Women’s Barrett has served in senior leaderEconomic Empowerment Working ship positions in public service, the Group. She is an instrument-rated private sector and academia. Before pilot and was trained and certified for she was 30, she was an executive space flight. Additionally, she has been with two global Fortune 500 coma cattle and bison rancher for close to panies. Her key leadership roles three decades. Barrett earned her include time as the U.S. Ambassador bachelor’s, master’s and law degrees at Barbara M. Barrett to Finland, Deputy Administrator of Arizona State University. the Federal Aviation Administration, and President of the Thunderbird School of What interested you in accepting this role Global Management. She also taught leadership directing a branch of the military? as a Harvard Fellow at the Kennedy School I recognize the extraordinary privilege it is of Government. Prior to assuming her current to lead the 693,000 men and women serving the position, Barrett was the Chair of the Board for United States as Air and Space Professionals. In the Aerospace Corporation. She has served as a keeping with America’s core doctrine of civilboard member for multiple organizations ian leadership of the military, the United States focused on diplomacy, defense, aeronautics, sci- Air Force and United States Space Force operence and space. She was a Senior Advisor to the ate under the leadership of a civilian Secretary U.S. Mission to the United Nations, a member of of the Air Force appointed by the President and the Defense Advisory Committee on Women in confirmed by the U.S. Senate. Throughout my the Services, the Defense Business Board and the career in private business, academia and diploU.S.-Afghan Women’s Council. She has chaired macy, I have admired the men and women who

Secretary of the Air Force Nominee Barbara Barrett testifies before the Senate Armed Services Committee as a part of the confirmation process on September 12, 2019, in Washington, D.C. 38 LEADERS

1st Lt. Hannah Myers of the 586th Flight Test Squadron gives Secretary Barrett a close look at a T-38A Talon on May 20, 2020, on Holloman Air Force Base, New Mexico. Secretary Barrett visited facilities on base to interact with Airmen who have been working diligently to adapt, innovate and still complete mission operations amid COVID-19.

commit their lives to preserve and protect the United States Constitution and American people.

Beginning as a student intern in the Arizona State Legislature, I have been conscious of the importance of serving in our government if asked. So when I was asked to serve as Secretary of the Air Force, I felt a duty to serve.

What have been the keys to your success and ability to lead throughout your career?

To the extent I have found success, the keys have always been talented, dedicated colleagues who team up to achieve success.

How do you define resilience and how critical is resilience when serving in the Air Force?

One definition of resilience is the capacity to recover quickly from difficulties.

Accepting that definition, the men and women of the Air Force and Space Force demonstrate resilience more than almost anywhere in society. Our Air and Space Professionals embody resilience in achieving feats of extraordinary difficulty from flying and maintaining the fleet of fighter, bomber, tanker, transport and other aircraft to launching and operating sophisticated satellites.

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“Our Air and Space Professionals embody resilience in achieving feats of extraordinary difficulty.”

The Air Force has a resilience website dedicated to helping Air and Space Professionals and their families build resilience. Do you feel that resilience is something a person is born with or can it be taught?

Some measure of resilience may be inborn, but to a greater extent, it seems to be a learned capacity. For that reason, the Department of the Air Force offers resources to Air and Space Professionals and their families both for day-to-day life as well as for particularly challenging times.

How has your personal resilience helped to drive your career?

My life was changed profoundly when I was 13. I was one of six siblings living on a remote subsistence farm when my father died suddenly.

My younger brothers went to an orphanage, but I stayed on the farm and earned the family income by taking people horseback riding. Lessons learned while facing that experience made subsequent career challenges seem less daunting.

COVID-19 has stressed the resilience of the U.S. Armed Forces in terms of the missions the Department executes, its ability to

Secretary Barrett speaks with 388th and 419th Fighter Wings leadership during a visit to Hill Air Force Base, Utah, on April 30, 2020.

execute those missions, military-to-military relationships, and in many other ways. How has your definition of resilience changed since the onset of COVID-19 and how has the pandemic impacted the Armed Forces?

While my definition of resilience has not changed due to COVID-19, the pandemic has been an opportunity for the United States Air and Space Forces to demonstrate resiliency. At the beginning of the COVID-19 pandemic, American evacuees from Wuhan, China, were housed temporarily at a United States Air Force base while quarantine

issues were resolved. Our sister services similarly stepped up early to assist. Navy hospital ships, the Mercy and Comfort, served on opposite American coasts. Army field hospitals were set up to augment civilian facilities. While serving the medical needs of our military men and women, we also continue to serve our military families, communities and nation. Despite the needs driven by COVID-19, the men and women of the military continue to protect the nation.

Who are some of the resilient leaders you see today?

The new 22nd Chief of Staff of the Air Force, General CQ Brown, exemplifies resiliency. In addition to the predictable challenges of a career flying fighter jets, General Brown encountered adversity through his career because of racial bias. Still, he used the bias he encountered as an incentive to rise beyond expectations. General CQ Brown demonstrates technical expertise gained from serving around the world as well as deep community awareness because of personal experiences through his career. His resilience helped him build the winning combination of both technical and leadership excellence.

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“Despite the needs driven by COVID-19, the men and women of the military continue Secretary Barrett drives a bomb disposal robot used by the Explosive Ordnance Disposal Team deployed to the 724th Expeditionary Air Base Squadron during her visit to Nigerien Air Base 201, Niger, on December 21, 2019. While at the installation, Barrett learned how each unit supports the mission from building the future of the base to defending its assets and personnel.

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to protect the nation.”

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Resilience

Working on the System Interview with Paul Polman, Co-Founder and Chair, IMAGINE EDITORS’ NOTE Paul Polman is also the greatest challenges of our time Honorary Chair of the International and we will only achieve truly transChamber of Commerce, Chair of The formative change if we work together B Team, Saïd Business School and The in deep and purposeful collaboration.

Valuable 500, and Vice-Chair of the Individual companies can only do so U.N. Global Compact. He was CEO of much and if CEOs try to raise the bar Unilever for a decade where he demalone, they often put themselves at onstrated that a long-term, multi-stakecompetitive risk. IMAGINE helps them holder model goes hand-in-hand with raise the ceiling, increase the pregood financial performance. Polman competitive space and shift industry was appointed to the U.N. Secretary norms. As we like to say, working on General’s High-level Panel that develthe system rather than in the system.

Paul Polman oped the Sustainable Development We do this by bringing 25-30 perGoals and has played a leading role in cent of a sector together with reprehighlighting the business case for the 2030 develop- sentation across the value chain to create the ment agenda, including as a founder member of the needed tipping points. IMAGINE provides the Business & Sustainable Development Commission. He capabilities and connectivity. We’re initially is a member of FCLTGlobal, the Global Commission focused on four key sectors – fashion, tourism, on the Economy and Climate, and the Food and food and technology.

Land Use Coalition, which he chairs. He has received A good example would be IMAGINE’s role numerous awards, including the Rainforest Alliance in helping to launch the “Fashion Pact” at last Lifetime Achievement Award, the U.N. Environment year’s G7 Summit, an initiative championed Programme’s Champion of the Earth Award and by President Macron, which has seen over 67 the Oslo Business for Peace Award. Polman has CEOs, representing 250 brands, making commitbeen honored with France’s Chevalier de la Légion ments around climate, oceans and biodiversity d’Honneur, and was named an Honorary Knight on a scale not seen before. Progress includes Commander of the Order of the British Empire for science-based targets on climate to stay below services to business. He is a recipient of the Public 1.5 degrees warming, elimination of single use Service Star from the Government of Singapore and plastics and moving to regenerative cotton. received the Treaty of Nijmegen medal. He founded the Kilimanjaro Blind Trust with Kim Polman, working to improve the lives of blind and visually impaired children in East Africa. Polman also supports and mentors young leaders as a Counsellor and Chair of the Global Advisory Board of One Young World.

“IMAGINE has a simple

ORGANIZATION BRIEF IMAGINE (imagine.one) is a new type of business collaboration for systems change. It works with CEOs who are building their companies into beacons of sustainable business and leveraging their collective power to drive change on tipping points in their industry, from greenhouse gas emissions to labor standards to biodiversity.

What was your vision for creating IMAGINE and how do you define its mission?

IMAGINE has a simple vision: to empower collectives of CEOs to accelerate delivery of the Sustainable Development Goals and Paris Agreement. We are broadly moving in the right direction but not at the scale and speed needed. IMAGINE tries to address this. Climate change and gross inequality, in particular, are 40 LEADERS

vision: to empower collectives of CEOs

to accelerate delivery of the Sustainable Development Goals and Paris Agreement.”

We are doing the same in the foods sector with a collective of 28 CEOs focused on changing our broken food system by moving, for example, to carbon positive farming and improving livelihoods for smallholder farmers. During the COVID-19 crisis, these alliances have proven to be extremely valuable in quickly addressing issues like PPE availability and dealing with the looming food crisis in East Africa.

The coronavirus pandemic has shown that multi-stakeholder, long-term focused business models that put ESG at the heart of their operations perform much better. Companies don’t want to be left behind and increasingly they see huge value in putting purpose at the heart of their business. This requires leadership, strategic vision and, above all, partnerships – which is where IMAGINE plays a catalytic role.

How critical are metrics to track the impact of IMAGINE’s efforts?

IMAGINE does not want to duplicate existing sustainability initiatives, and instead is focused on what collective efforts can achieve at speed and scale, where individual activities might otherwise be limited. Collective action can drive the needed systems change, especially when you have a critical mass of players. Having a clear strategy is critical to IMAGINE’s alliance building work as collaboration, by definition, requires a shared vision and common goals, but the lifeblood of the sectoral programs we help deliver depend on transparency, accountability and clear deliverables.

This was exactly the approach I took when I conceived Unilever’s Sustainable Living Plan, which was a concerted effort to decouple the company’s growth from its environmental footprint and increase its overall social impact. It set out three big goals, underpinned by nine commitments and 50 time-bound targets spanning Unilever’s social, environmental and economic performance across its value chain. Not only did we use independent auditors to evaluate and measure Unilever’s progress against key metrics, we were also transparent in acknowledging when we missed our targets. This helped to both build credibility with our partners and key opinion formers, but also in identifying where we needed to invest more resources or pivot our strategy.

IMAGINE applies the same philosophy to its programs and initiatives. We have become significantly better in measuring what counts, be it decarbonisation of a supply chain, driving gender equality or measuring the value of biodiversity.

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“Individual companies can only do so much and if CEOs try to raise the bar alone, they often put themselves at competitive risk. IMAGINE helps them raise the ceiling, increase the pre-competitive space and shift industry norms.”

You served as CEO of Unilever for 10 years. How do you define what makes Unilever so special and what has been the key to its industry leadership?

Values and people are the most important ingredients that make up a company’s culture. Unilever has a long and proud history of being a responsible corporate citizen and this stretches all the way back to its founders.

When Lord Leverhulme created Sunlight Soap it was because he was deeply troubled by the impacts of poor hygiene in Victorian Britain and wanted to help those most affected. A passionate and committed philanthropist, he provided homes, schools, medical care and sports facilities for his workers, as well as a pension scheme and sickness benefits. He was a true visionary who believed in a world “governed by conscience.” He talked about shared prosperity, not shareholder primacy, and took responsibility for the overall impact his operations had on society.

Unilever’s instinct has always been to do the right thing, which today is given expression by its long-term, multi-stakeholder business model that puts people and the planet first. Unilever brands are at the heart of its commitment to driving positive social and environmental change, whether that’s Dove and self-esteem, Lifebuoy and handwashing, Domestos and sanitation, Hellmanns and food waste, or Knorr and sustainable agriculture.

If Unilever has learned anything, it’s that this model works. In fact, I believe this is the only model that people will accept. Society is no longer willing to tolerate the idea that businesses are somehow run in the interests only of shareholders.

Businesses thrive when they serve all their stakeholders: citizens, employees, suppliers, partners, those who make up the extended value chain. When you make your business relevant to the needs of the communities and societies you serve, then everyone benefits, including shareholders. During my time as CEO, Unilever delivered a 290 percent total shareholder return with consistent growth ahead of the industry.

There’s no doubt Unilever has changed the terms of the debate around responsible business, which is why for eight consecutive years it’s been the number one company in the GlobeScan survey of sustainability experts worldwide and leads the Dow Jones Sustainability Index.

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What do you see as the keys to effective leadership?

A good leader is first and foremost a good human being. True leadership is putting the interest of others ahead of your own, knowing that by doing so you are better off yourself as well. As CEO, your main focus should be on making others successful. By investing in others, they will invest in you. A leader’s responsibility is ultimately about inspiring and uniting people behind a common purpose. It’s not just about giving energy. It’s about unleashing it. It’s the ability to motivate others to higher levels of performance.

This includes supporting people through mentoring, training and new opportunities and, most importantly, in helping them to find their own clear sense of direction and how to give expression to that purpose. It’s about leaders who look for the human being – and not just the human doing – in others. Or as Bill George, former CEO of Medtronic and mentor to me, has said, helping people find their true north so they can become “genuine and authentic” leaders.

Unilever’s work in reshaping its leadership development programs to help employees find their purpose has exactly this aim. Employees need to be themselves, as well as feel fulfilled and motivated, to be effective. If you can connect individual purpose to organizational purpose you can really unleash enormous energy and commitment in support of a single mission – in Unilever’s case, making sustainable living commonplace. To see it in action is incredibly powerful.

How do you define resilience and what makes a resilient company?

Resilience is the ability to thrive long term during periods of difficulty, which is now more important than ever, as we have seen during the COVID-19 crisis. A resilient company is one that continually plans for the future by making the right long-term decisions. The terrible coronavirus pandemic that we’re living through has, in many ways, been a case study in resilience, as we’ve seen those companies that adopted longterm, multi-stakeholder models proving to be far more robust, whereas those that have simply focused on short-term profit maximization have quickly found themselves in trouble. Resilience is about keeping a healthy balance sheet and taking care of your employees, suppliers and communities. Paying your fair share of tax, enforcing basic human rights, promoting gender and racial diversity are also equally crucial to building resilience.

Even before COVID-19, the world was arguably more chaotic and unpredictable than at any time in recent memory. Gross inequality has left billions behind without access to basic human needs, such as work, education, healthcare and sanitation. Ideological differences are straining national cohesion, which has fueled mass migration and the refugee crisis. The fourth industrial revolution, defined by rapid technological advancements, is fundamentally transforming industries and the world of work.

Most alarmingly, we are facing a climate emergency that threatens the future of humanity.

Building resilience is now more crucial than ever. Indeed, the average lifespan of publicly traded companies has fallen from 67 years in the 1920s to around 15 years today, and the average tenure of a CEO has dropped well below five years. This tells you a lot about the imperative to plan for the long term and the need to build resilience.

You significantly shaped the world’s definition of sustainability through a career of activism and leadership. How do sustainability and resilience intersect?

Sustainability and resilience are two sides of the same coin. Sustainability is defined by our ability to live within our planetary boundaries and ensure we don’t leave anybody behind, which we’ve manifestly failed to do, whereas resilience is defined by our capacity to adjust to macro shocks or disturbances. But the two concepts are clearly interconnected. For example, our rapidly warming planet is a direct consequence of our “take, make, dispose” model of consumption, and increasingly we’ve paid the price for this folly in more floods, droughts, wildfires and insect outbreaks. As a consequence, we’re now having to build our resilience to adjust to these new natural disasters. It’s predictable and equally frustrating, as it’s a classic example of dealing with the symptoms rather than with the disease. This is where IMAGINE spends a lot of its energies, in building the case for bigger investments in the Sustainable Development Goals and Paris Agreement, which act as a bulwark for sustainable and equitable growth – 17 goals spanning ending poverty to gender equality, climate action to life below water, and zero hunger to fairer institutions and peace. We know the commercial incentive for investing in the SDGs is compelling with the opportunity to unlock economic growth worth at least $12 trillion a year and generating 380 million jobs at a time when we need them the most.

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I firmly believe that not enough has been done to build our social resilience and the impacts of the coronavirus pandemic has highlighted the shortcomings – the absence of a fair wage for key workers, adequate safety nets for the unemployed and a lack of training and re-skilling opportunities for the young.

At the other end of the spectrum, ensuring the poorest in society have enough food and clean water to survive is critical. The UN has warned of “biblical famines” because of the coronavirus pandemic, as the number of people suffering from acute hunger could rise from 135 million to more than 250 million. UNICEF estimates that up to 670 million children could be living in poverty by the end of this year. It’s clear that we need to do much more by developing a new social contract that ensures we leave no one behind.

As a business leader, how are you able to build a resilient culture within an organization?

You have to work on it every day and, more importantly, live it. It starts with the development of a strong purpose, or reason for being, that serves as a beacon in times of uncertainty – guiding decision-making, unlocking energy and uniting people. You also have to create the right environment to encourage the right behavior.

A long-term, multi-stakeholder model will drive different behaviors than short-term, shareholder focused models. In the end, you have to invest in your organization. Resilience starts with personal resilience – your physical, emotional, mental and spiritual health.

How critical is it for leading companies today to be purpose-driven and to focus on more than just the bottom line?

It’s absolutely crucial. Purpose-driven companies and brands outperform others, and the evidence is increasingly clear. Purpose, as Colin Mayer says in his book Prosperity, is to profitably address the problems of society and the planet. I believe for businesses to be successful

“I firmly believe that not enough has been done to build our social resilience and the impacts of the coronavirus pandemic has highlighted the shortcomings – the absence of a fair wage for key workers, adequate safety nets for the unemployed and a lack of training and re-skilling opportunities for the young.” long-term they need to show that they have a positive impact or, in other words, make this a better world for all. Less bad is simply not good enough anymore. If businesses cannot show that they have a positive impact on society, then why should we support them? The fossil-fuel industry, with its devastating effects on the climate, is increasingly asking itself this question.

That is why embedding sustainability in corporate strategy is now a precondition for any successful company. In my view, it’s simple: if you don’t move to a more responsible, sustainable and equitable business model, you risk not having a business at all. Businesses cannot succeed in failing societies.

This approach to business enables companies to better manage risks, anticipate regulatory action, access new markets, recruit and retain talent and drive innovation. Of course,

“In my view, it’s simple: if you don’t move to a more responsible, sustainable and equitable business model, you risk not having a business at all. Businesses cannot succeed in failing societies.”

the multi-stakeholder model also has a strong impact on reputation and brands, which are a critical part of corporate valuations. Fortunately, we already have the tools to bring this business model to life, namely greater energy efficiency and use of renewables, more sustainable food systems, smarter infrastructure planning, better use of technologies, deployment of the circular economy, and moving financial markets to the long term. I truly believe it’s the growth story of the century.

What advice do you offer young people beginning their careers during this challenging and uncertain time?

It’s a difficult time for young people who have been disproportionately impacted by the coronavirus pandemic, with many either furloughed or without an income. Graduates also face a hugely challenging time, as there’s massive uncertainty in the job market. It’s crucial therefore that they try to identify what they are passionate about, what they are good at and what society needs. If they can marry these three pillars, they will be successful. I wouldn’t bet against young people, as they are in fact a constant source of inspiration and ingenuity. It’s encouraging that more and more they believe in companies with a “sense of purpose” and brands with a “point of view.” Many of our biggest challenges – disease outbreaks, climate change, gender inequality and poverty – will only be overcome by building movements for positive change and the young are well placed for that.

We see this with initiatives like One Young World, Enactus, Net Impact, Free the Children and others, but also with the massive explosion in the number of social enterprises and the B-Corp movement. There are many opportunities that allow young people to harness and direct their desire for change, but they need our full support and we must invest in their future. As I’ve said many times, it’s not enough for them to be at the table, they need to own the table.

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Resilience

Inspiring Positive Change An Interview with Kirk Johnson, Sant Director, Smithsonian National Museum of Natural History EDITORS’ NOTE Dr. Kirk Johnson is The National Museum of Natural the Sant Director of the Smithsonian History (si.edu/unit/natural-history-museum) National Museum of Natural is dedicated to maintaining and preHistory where he oversees a colserving the world’s most extensive colleclection of more than 146 million tion of natural history specimens and objects –the largest natural hishuman artifacts. It fosters significant tory collection in the world. Each scientific research and produces eduyear, the Museum hosts more than cational programs and exhibitions that 5 million visitors and its scientists present the work of its scientists to the publish more than 750 scientific public. Museum research addresses curresearch papers and describe more rent topics such as biological diversity, than 300 new species. In 2017, the global climate change, molecular systemKirk Johnson Museum completed a $225 milatics for enhancing the understanding lion capital campaign and in 2019 of the relationship between living things, it opened the $40 million David H. Koch Hall ecosystem modeling, and the documentation and of Fossils—Deep Time. Before he came to preservation of human cultural heritages. the Smithsonian in 2012, Johnson was the vice president, chief curator and paleobotanist at the Will you pr ovide an overview of the Denver Museum of Nature & Science where he Smithsonian National Museum of Natural led expeditions in 11 countries that resulted in History? the discovery of more than 1,400 fossil sites. His The Smithsonian National Museum of research focuses on fossil plants and the extinc- Natural History is, by many measures, the world’s tion of the dinosaurs and he is known for his largest natural history museum. We are at once scientific articles, popular books, museum exhi- an active research institute and an informal scibitions, documentaries, and collaborations with ence education center that serves millions of artists. In 2011, he led the excavation of an ice people every year online and at the museum. age site near Snowmass Village, Colorado, that Our mission is to promote understanding of recovered more than 5,400 bones of mammoths, the natural world and our place in it. The musemastodons and other ice age animals and was um’s 146 million object collection tells the history featured in the NOVA documentary, Ice Age of the planet and is a record of human interaction Death Trap (2012). His recent PBS documen- with the environment and one another. As we all taries include Making North America (2015), work to shape a sustainable world, this record The Great Yellowstone Thaw (2017), and Polar becomes the starting point. It is our guidebook Extremes (2019). His recent books include, to how the future can look and work.

Cruisin’ the Fossil Coastline: The Travels of an Artist and a Scientist along the Shores of the Prehistoric Pacific (2018) and Visions of Lost Worlds, the Paleoart of Jay Matternes (2019).

His upcoming book, Trees are made of Gas, The Story of Carbon and Climate, will be published in 2020.

INSTITUTION BRIEF The Smithsonian Institution (si.edu) is the world’s lar gest museum, education, and research complex, with 19 museums and the National Zoo, shaping the future by preserving our heritage, discovering new knowledge, and sharing our resources with the world. The Institution was founded in 1846 with funds from the Englishman James Smithson (1765–1829) according to his wishes “under the name of the Smithsonian Institution, an establishment for the increase and diffusion of knowledge.”

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Because of the boundless curiosity of our researchers, the breadth and depth of our scientific collections, and our ability to inspire future generations of scientists, we have a vital role to play. Here people can both discover the world and learn to become better stewards of it.

How do you define resilience and how is resilience incorporated into the culture of the Smithsonian National Museum of Natural History?

Resilience is being nimble and creative in the face of relentless change. We see this in so many ways at the museum, whether it is our researchers working to challenge a scientific hypothesis or our museum educators finding ways to break through the noise and inspire the next generation of scientists in the face of a concerted effort to question the legitimacy of science and the scientific process.

I am immensely proud of the resilience displayed by our museum staff during the COVID19 pandemic. Our doors have been closed since March 14, and yet the entire team has continued to do their work on behalf of the American people – some coming in to care for our building and collections, others making the museum accessible to a digital audience by building out a suite of online offerings that didn’t exist before, and still others continuing the pursuit of knowledge through their research.

How are you using the unique platform of the Smithsonian to educate people about resilience?

A display at The David H. Koch Hall of Fossils – Deep Time exhibit VOLUME 43, NUMBER 4

Kenneth E. Behring Family Rotunda featuring the Fénykövi Elephant

We are living in unique and challenging times. At this moment of political polarization, we are in a global pandemic and we are witnessing our nation come to terms with the societal imbalance that has sprung from its history of racism and oppression. Over the last several decades, we have become increasingly aware of the negative impacts of climate change, pollution, habitat destruction, invasive species, human overpopulation, and overharvesting by hunting and fishing.

Our museum, and the broader Smithsonian, is uniquely situated to engage and inspire our visitors, online and in person, that positive change is possible in all of these areas.

Our exhibition, “Outbreak, Epidemics in a Connected World” opened 18 months before VOLUME 43, NUMBER 4

the pandemic started and is now freely shared in more than 140 venues in 40 countries and eight languages. Our exhibition “The David H. Koch Hall of Fossils – Deep Time” displays the entire history of life on Earth and sets the context for understanding the future of humanity and the natural world in the 21st Century. It takes discovery, education, and dialogue to increase and diffuse knowledge and it is our mission to inspire everyone to understand that they can make a difference.

What is the role of science, education and literacy in building resilience?

Science is the tool that humanity uses to grow and perpetuate knowledge. Education and literacy are how we bring each new generation into the growing body of knowledge

so that they can carry it forward. It has been science that has greatly accelerated the human endeavor over the last few centuries and it will be science that will meet the challenges of the present century.

How has your personal resilience helped to drive your work?

I am stubbornly optimistic and that helps me take on challenges of all sizes. During my life, I have witnessed breathtaking scientific discoveries and situations where single individuals have driven positive change. I am also a big believer in the power of teams and the ability of small groups of committed people to achieve great things.

Has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Our world has changed substantially in the wake of the pandemic. To protect our visitors, staff, researchers and volunteers and do our part to stem the spread of the virus, the museum has been closed to the public and most personnel since March. Having no visitors onsite has forced us to rethink our role as the National Museum and pushed us to reach into communities across the nation through online offerings that connect kids and adults with our content and our people.

The Black Lives Matter movement has pushed us to rethink about how we are fulfilling our role as the National Museum in a different way. We are an American institution and we want to do a better job ensuring that we are offering an inclusive experience for all of our nation’s citizens. We’re reevaluating our public offerings and outreach efforts in this regard and working with Smithsonian Secretary Lonnie Bunch on how our museum can play a role in the Smithsonian’s larger “Race, Community, and Our Shared Future” initiative. We’re also building out existing internship and postdoctoral fellowship programs at the museum to provide more opportunities to ensure that future generations of scientists in our field are far more representative of our nation’s population than they are today.

Who are some of the resilient leaders you see today?

Secretary Bunch was the founding director of the National Museum of African American History and Culture before becoming the Secretary of the Smithsonian Institution last June. He has led the Smithsonian with its 19 museums and nine research centers through the last six months with remarkable enthusiasm and creativity while at the same time watching over the health and safety of its 6,500 employees.

Dr. Ellen Stofan, former Chief Scientist at NASA, is the director of the National Air and Space Museum where she was in the middle of a complete facility renovation of the mall museum when the pandemic hit. She has continued that work while also leading the Smithsonian’s planning for how it will operate after a COVID-19 vaccine has been created.

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Resilience

Striving for Excellence An Interview with Martina Navratilova EDITORS’ NOTE The most successful female tennis player of the Open era, Martina Navratilova amassed an unmatched number of professional records over the course of a career that spanned four decades. She won an unprecedented 59 Grand Slam titles, including a record 9 Wimbledon singles championships, along with 167 singles and 177 doubles championships. Over the course of her tennis career, Navratilova was distinguished as the WTA’s “Tour Player of the Year” seven times, named the Associated Press’ “Female Athlete of the Year” and declared one of the “Top Forty Athletes of All-Time” by Sports Illustrated. After being inducted into the International Tennis Hall of Fame, she continued to take part in WTA events as well as the 2004 Olympics Games. As she approached her 50th birthday in 2006, she decided to leave the tour circuit behind after her final Grand Slam, a mixeddoubles championship with Bob Bryan at the US Open which saw her become the oldest player to ever win a Grand Slam title.

Navratilova pr ovides commentary for the Tennis Channel during its coverage of Grand Slams. She is an ambassador for the WTA and is a regular commentator for the BBC and Tennis Channel at Wimbledon. She has also worked for Amazon Prime Video beginning with the US Open 2019. In September 2019, she starred in the Netflix comedy drama The Politician. She enjoys spending as much time as she can with her family in Miami, and often finds herself traveling the world, speaking at events, playing in numerous exhibition matches, and tirelessly promoting all of the issues that are close to her heart.

Martina Navratilova

Did you know at an early age that your passion was for the sport of tennis?

Yes, I did. I started hitting against the wall at age 5 and then stepped on a real court at 7 and never looked back. I always loved tennis as it’s always a challenge since the ball never comes back the same way.

“Resilience is essential to success in any endeavor and in any field and is represented by the willingness and strength one must have to deal with setbacks, losses and failures.”

What were the keys to your success and leadership in the sport?

The key is striving for excellence every step of the way. In other words, always giving my best effort on and off the court, not quitting and, most of all, being willing to take chances by changing techniques, strategies and having a willingness to step outside of my comfort zone.

You have been vocal about societal issues throughout your career. Do you feel that this is a responsibility with the powerful platform that you have to reach people?

It is not a responsibility, but a great opportunity to make a difference off the court. Having the freedom to speak up and not be punished for it is a privilege I have always appreciated and still do to this day.

How critical is resilience to being successful in professional sports?

Resilience is essential to success in any endeavor and in any field and is represented by the willingness and strength one must have to deal with setbacks, losses and failures. One must have the strength to keep coming back every day to try to improve and there can be no quitting – champions don’t quit. By the way, I don’t look at failure as a negative – I see it as an opportunity to improve.

The resilience of the human body, particularly for athletes, often defies many people’s understanding. What role does mental resilience play in driving the physical resilience needed to be a professional athlete?

One needs both – the mental resilience drives you to work out harder and get yourself in the best shape possible which then gives you the physical resilience. When you know you’re in great shape, it not only gives you the freedom to play the “right” way without physical limitations, but also gives you a huge confidence boost, thus helping your mental state.

Who are some of the resilient leaders you see today?

Resilience also means to me that you keep trying to do the right thing, and perhaps nobody embodies that better than Jimmy Carter, Ruth Bader Ginsburg and the recently passed John Lewis. We could all learn from them.

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Resilience

An Organizing Principle An Interview with The Honorable Mitch Landrieu, Founder, E Pluribus Unum EDITORS’ NOTE Mitch Landrieu is a saying you have a responsibility, even if best-selling author, speaker, advisor, you don’t want to do something, even if and the former Mayor of the City of you’re not at fault. New Orleans needed New Orleans. In 2015, Landrieu was me most at the time and so I put my pasnamed “Public Official of the Year” sion and effort into helping rebuild my

by Governing, and in 2016 was voted hometown.

“America’s top turnaround mayor” in How do you describe your leada survey of mayors compiled by Politico. ership style and what do you see as He also received the prestigious John F. the keys to effective leadership?

Kennedy Profile in Courage Award. In First, in order to lead effectively, you his New York Times best-selling book, have to have the support of the people.

In the Shadow of Statues: A White Second, I would say that I have never Southerner Confronts History, Landrieu The Hon. Mitch Landrieu accomplished anything on my own. I recounts his personal journey conhave built great teams to help execute on fronting racism and tackles the broader history of a shared vision. In a way, I see myself as a facilitator, slavery, race relations, and institutional inequali- leveraging my abilities to link public sector, private ties that still plague America. Growing up in a politi- sector, not-for-profit, faith and community leaders cally active and socially conscious family, Landrieu’s and organizations all toward one goal. I also think political roots run deep in Louisiana, where he served there are some key governing rules in play espetwo terms as lieutenant governor and 16 years in the cially in times of crisis, starting with a need for clear state legislature. He also served as president of the U.S. command, control and communication.

Conference of Mayors. Landrieu earned a BA in politHow do you define resilience and how has ical science and theatre from The Catholic University resilience impacted your work? of America in Washington, D.C. and a JD degree from Resilience is not just a “buzzword,” it is crucial Loyola University Law School in New Orleans. for our ability to sustain our way of life. Resilience is the capacity of individuals, communities, institutions, ORGANIZATION BRIEF E Pluribus Unum businesses and systems within a city to survive, adapt (unumfund.org) firmly believes that we are better and grow no matter what kinds of chronic stresses together than we are apart, and cities and towns will and acute shocks they experience. In our effort to only thrive if they find a way to unite around com- rebuild New Orleans after Hurricane Katrina, resilmon purpose with shared responsibility and oppor- ience became an important organizing principle. tunity. E Pluribus Unum brings people together Leading a city, especially in 2020, means across the American South around the issues of being on the front lines of responding to mulrace, equity, economic opportunity and violence, tiple crises and challenges. From your past proving the American motto that “out of many, experience leading New Orleans, how critical is one,” and we are better for it. resilience in facing these challenges?

First and foremost, disasters will continue to What attracted you to public service and inter- strike, and they will happen more frequently and ested you in serving as Mayor of New Orleans? more violently. For New Orleans, and many coastal My journey in public service and in life has cities, climate change in particular is a matter of life been guided by my parents, Moon and Verna. My and death, but so are a lack of equity and opportufather Moon, of course, was a former mayor and nity for all. We must strike a balance between human HUD Secretary. My mother was very religious and needs and the environment that surrounds us while also involved in politics along the way. They had also combating the chronic stresses of violence, very progressive views on race, especially for their poverty, and inequality. They have to be looked at time, and it was rooted in their deep and abiding together rather than in silos. That is why resilience faith. I would say my ethos in public service and for planning is so important – it calls out that we cannot helping those less fortunate is rooted in my Catholic do one without addressing the other. As we think faith. One of my mentors, Father Harry Tompson, about future challenges and opportunities beyond said to go where you can do the most good for this pandemic, we must build back better. That’s the most people in the shortest amount of time, as what resilience is all about. We have a responsibility well as to run to the fire and not be afraid to fail. to get it right and set our city, state and country on He also educated me on the power of “we” and the a more just and sustainable path for generations to awesomeness of “responsibility.” I remember him come. We cannot afford to fail.

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What contribution can New Orleans make to build a more resilient world?

New Orleans has become a global leader in resilience thinking and action. Now, some 15 years after Hurricane Katrina and 10 years after the BP oil spill, we are stronger, more knowledgeable, and more innovative than ever before. We are much better positioned to build the future city, one that is responsive to our delta and coastal geography, locally forged and globally connected, and founded on the equity of opportunity and social mobility.

While our challenges are many, our will and capacity to act have never been greater. New Orleans, because of the recovery from Hurricane Katrina and then the BP oil spill, has become this nation’s most immediate laboratory for innovation and change.

What advice do you offer young people about the need for resilience as they find their way forward during this uncertain time?

Resilience is ultimately a lens through which you can look at public policy and planning. The actions we take today will shape our future city for the coming generation or more. The sorts of questions we want to answer are critical for our young people to weigh in on: What sort of community will this be? How can we become more equitable, more adaptable, and more prosperous? How can we make our home communities more aligned with its natural environment? Just as Hurricane Katrina magnified the problems that already existed in New Orleans before the storm hit from high poverty to poorly maintained infrastructure, this current moment has highlighted racist systems and the inability to reckon with our country’s history. Just as the last 15 years provided new opportunities for growth and change, this moment can also serve as a pivot for some of our deep-seated challenges with racism and racial inequities. It is the connection between our environment, opportunity and equity that our young people will really find relevant about “resilience.”

Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

Creating new partnerships between all levels of government and the private and not-for-profit sectors is so important. There has to be shared responsibility between local, state and federal officials, the private sector, and individuals and communities.

More broadly, resilience thrives in partnerships.

Success requires appropriate scale, execution and coordination. As a global community, we must have a resilience agenda which includes a robust government infrastructure, effective planning, and forwardlooking public policy.

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Resilience

Shaping the Global Future Together An Interview with Frederick Kempe, President and Chief Executive Officer, Atlantic Council EDITORS’ NOTE Before joining the How do you define the purpose and Atlantic Council, Fred Kempe was a mission of the Atlantic Council? prize-winning editor and reporter at The Atlantic Council’s purpose is The Wall Street Journal for more than an audacious one that is designed to twenty-five years. In New York, he capture the imagination of our staff, served as Assistant Managing Editor, our donors and our global commuInternational, and columnist. Prior to nity of stakeholders around a historic that, he was the longest-serving imperative. Put simply, our mission is editor and Associate Publisher of The “shaping the global future together” Wall Street Journal Europe, running alongside partners and allies. Break The Wall Street Journal’s global editothat down, and the first word “shaprial operations in Europe and the ing” speaks to our solutions-oriented Frederick Kempe Middle East. In 2002, The European ethos. The second few words, “the Voice, a leading publication followglobal future,” speak to our future-oriing EU affairs, selected Kempe as one of the 50 ented work. But it’s the last word that is most most influential Europeans, and as one of the four powerful, “TOGETHER.” The Atlantic Council leading journalists in Europe. At The Wall Street acts from the conviction that no one and no Journal, he served as a roving correspondent based country, no matter how powerful, can achieve out of London; as a Vienna Bureau Chief cover- lasting and positive outcomes in today’s world ing Eastern Europe and East-West Affairs; as Chief except in partnership with others.

Diplomatic Correspondent in Washington, D.C.; In the case of the United States, we can and as the paper’s first Berlin Bureau Chief follow- only defend the democratic values, individual ing the unification of Germany and collapse of the human rights and common purpose that have Soviet Union. He is the author of four books. The advanced freedom and prosperity over the most recent, Berlin 1961: Kennedy, Khrushchev, past 75 years if we work more effectively with and the Most Dangerous Place on Earth, was a our global partners than we are doing at the New York Times Best Seller and a National Best moment. We believe the world stands at an Seller. For his commitment to strengthening the inflection point as historically important as the transatlantic alliance, Kempe has been decorated end of World War I and the end of World War II. by the Presidents of Poland and Germany and

by King Carl XVI Gustaf of Sweden. Kempe is a graduate of the University of Utah and has a master’s degree from Columbia University’s Graduate School of Journalism, where he was a member of the International Fellows program in the School of International Affairs. He won the Columbia Graduate School of Journalism’s top alumni achievement award and the University of Utah’s Distinguished Alumnus Award.

Our mistakes at the end of the first World War – isolationism, nationalism and political polarization – resulted in fascism, the Holocaust and the millions who died in World War II. The cost of our failure could be measured in lives and freedom lost.

Our comparative success after World War II – creating with our partners all the major international institutions of the post-war order – should have taught us that the major problems of today’s world can only be addressed through common cause, international collaboration and a recognition that the world’s democracies must work more effectively together.

We know the Atlantic Council alone can’t achieve these outcomes. However, we believe that we’d be selling our institution short if we didn’t recognize our responsibility to contribute to a better future in whatever way we can.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I collect quotes on leadership. I like to hang them in prominent places. They all have elements of truth and no one can abide by all of them, and perhaps that is for me what defines leadership. Leadership today is about listening.

Ernest Hemingway said, “When people talk, listen completely.” Being an active listener is

“The Atlantic Council acts from the conviction that

COMPANY BRIEF The Atlantic Council (atlanticcouncil.org) promotes constructive leadership and engagement in international affairs based on the Atlantic Community’s central role in meeting global challenges. The Council provides an essential forum for navigating the dramatic economic and political changes defining the twenty-first century by informing and galvanizing its uniquely influential network of global leaders. The Atlantic Council – through the papers it publishes, the ideas it generates, the future leaders it develops, and the communities it builds - shapes policy choices and strategies to create a more free, secure, and prosperous world.

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no one and no country, no matter how powerful, can achieve lasting and positive outcomes in today’s world except in partnership with others.”

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“Leadership is then about empowering and inspiring those who work with you to listen and learn as well. Once you have listened and learned, it is about acting with confidence in a manner that will make a difference.”

perhaps the hardest skill to learn and master, and I’m still working on it.

Leadership is about learning. “Leadership and learning are indispensable to each other,” said President John F. Kennedy. It’s about knowing you can’t have all the answers, and that if you’ve hired well and have befriended well, you have surrounded yourself with people from whom you can learn and who will help you continually grow.

Leadership is then about empowering and inspiring those who work with you to listen and learn as well. Once you have listened and learned, it is about acting with confidence in a manner that will make a difference. Then you must lead, but it won’t have credibility if you haven’t listened and learned and empowered along the way.

Leadership is ultimately about resilience.

Do you always bounce back stronger? Churchill said, “Success is not final, failure is not fatal; it is the courage to continue that counts.”

Are you equipped to handle what life throws at you?

How do you define resilience and how critical is resilience in the work of a think tank?

Most people think resilience is the ability to bounce back, that it’s the ability to recover quickly from the world’s inevitable shocks and stresses. I think it’s the ability to bounce back better. Resilience is crucial in every walk of life.

No individual, company or country can escape stresses and shocks. The question is whether that individual, company or country is designed to not just survive those stresses and shocks, which is important, but whether one emerges even stronger, which to me is the new definition of resilience.

Bouncing back is good. Bouncing back stronger is better. The term that really appeals to me is “resilience by design.” How can one design one’s self, one’s company, one’s country, or even the entire global environment, to be more resilient?

What do you see as the importance of resilience in addressing the global crises the world is facing today?

It is at the core of everything. History has taught us that we will never avoid global crises. However, the societies, the systems and the institutions that endure are those that bounce back from those crises and become stronger. That has been the modern history VOLUME 43, NUMBER 4

of the United States. Yet great empires and entire species have disappeared from the earth because they lacked resilience. The science of resilience fascinates me. Why does one species thrive and another disappear?

Why does one country thrive and another collapse? Why does one form of government whether all shocks and another not?

Will you discuss the Atlantic Council’s involvement in the Adrienne ArshtRockefeller Foundation Resilience Center?

We as Western powers have ended war.

We have advanced democracy. We have defined and defended human rights. We now are called upon to save our planet. The Atlantic Council’s mission is “shaping the global future together” with partners and allies. What could be a more compelling mission than working together to find resilient solutions to issues of climate, migration and public health?

For me, the Adrienne Arsht-Rockefeller Foundation Resilience Center at its core is taking those muscle movements that we’ve learned so well at the Atlantic Council and across the Atlantic community and applying them to a new set of issues of existential nature. Some argue that resilience and climate-related issues are in some way a departure from our traditional mission. That’s just not true. We have embraced the Adrienne Arsht-Rockefeller Foundation Resilience Center because it is the natural extension of our mission for the challenges of our times.

Has the Atlantic Council’s work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Put most simply, we’ve shown our resilience. We have bounced back stronger. I never would have wished this crisis on the world, but it has underscored the power of our founding purpose. We were well-prepared because we had developed digital tools and we had structured our organization to empower individual initiative. The most crucial factors were that we had a compelling mission, we had the right culture to address it and a donor community that believed in us.

We face a triple challenge: the worst pandemic in a century, the worst economic shock since the Great Depression and the most significant racial upheavals in 50 years. They have all sharpened the dramatic need for us to work together more effectively to shape the future.

As a leader, how are you able to build a resilient culture within your organization?

Today’s world is one defined by volatility and uncertainty. To succeed in this environment, all organizations need to be more resilient. What does that mean? It means they must be more adaptive and agile. I’m still learning how to build that sort of culture, but what I’ve learned is that a good starting point is hiring optimistic, innovative, dynamic and creative employees who tend to bounce back better from setbacks. However, there’s also a leadership responsibility in developing a culture that fosters positive attitudes, innovative actions and dynamic and creative individuals.

Resilient employees are more productive, they manage stress more effectively, they are more collegial, and they have higher morale.

Do you feel that resilience is something a person is born with or can it be taught?

It’s both nature and nurture. Some individuals just have it. However, the good news is it can be learned, and it can be taught.

How has your personal resilience helped to drive your work?

At every stage of my life, there have been obstacles to overcome that either prompted me to learn and grow or would have undermined me. Resilience colors everything. Without it, one is doomed. If one embraces setbacks as an ingredient to success, you succeed.

Who are some of the resilient leaders you see today?

Perhaps you should make that the subject of an entire magazine. Rather than give you a long list, let me tell you about a leader I spoke to recently whose resilience boggles my mind – Senator Tammy Duckworth. When you meet her, you feel the positive energy of a person who bounces back stronger from unimaginable setbacks. In 2004 in Iraq, Iraqi insurgents hit her helicopter with a rocket-propelled grenade. The resulting injuries cost her both legs and mobility in her right arm. What was her response? She sought and got a medical waiver that allowed her to continue to serve in the Illinois Army National Guard until she retired a decade later as a lieutenant colonel. She then devoted her life to serving veterans and her country, starting at the Illinois Department of Veterans Affairs, then as an assistant secretary in the U.S. Department of Veterans Affairs, with two terms in the U.S. House of Representatives and now in the Senate.

Her commitment to this country and her ability to persevere are awe-inspiring.

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Resilience

Strengthening Societal Resilience An Interview with Maryam Golnaraghi, PhD, Director of Climate Change and Emerging Environmental Topics, The Geneva Association EDITORS’ NOTE Maryam Golnaraghi’s INSTITUTION BRIEF The Geneva experience spans over 20 years in Association (genevaassociation.org) international executive and senior has been carrying out its research advisory positions in industry, govrole for the past 46 years and estabernment and the United Nations. lished a global reputation for highShe works with the C-Suites and quality and forward-looking work. In boards of insurance companies, its role as the leading international financial institutions, governments, think tank of the insurance indusregulators and international orgatry, The Geneva Association detects nizations to enable and scale up early ideas and emerging debates on the integration of climate risks political, economic and societal issues and opportunities into core business concer ning the industry, inspires Maryam Golnaraghi and investing; increase investments and initiates further research into towards a low-carbon economy in and analysis of such issues, orgaareas such as sustainable infrastructure; and nizes debates on the issues detected, dissemibuild operational and financial resilience to nates research results and analysis, and pushes extreme events for people, businesses and govern- underlying ideas among clearly defined target ments. In June 2020, she was included in a list of groups. The Geneva Association carries out this those “Most Influential on Climate Change” pro- role through seven research programs: Climate duced by InsuranceERM. From 2004 to 2014, Change and Emerging Environmental Topics; as the Chief of the Disaster Risk Reduction at the Health and Ageing; Socio-economic Resilience; United Nations World Meteorological Organization New Technologies and Data; Cyber; Evolving (WMO), Golnaraghi headed an international Liability; and Public Policy and Regulation. program that assists governments with developing national policies and institutional capaci- Will you provide an overview of the Geneva ties in disaster and climate risk management, risk Association and how you define its mission? financing and risk transfer. Golnaraghi also supThe Geneva Association is an international ported UN member states with the development of think tank whose members are insurance and national early-warning and emergency-pre- reinsurance CEOs. In total, the companies of paredness systems, leveraging the latest techno- The Geneva Association members manage logical developments and regional cooperation in almost $17 trillion in assets and account for over weather, water and climate forecasting. Following a third of global insurance premiums. The core the 2004 Indian Ocean Tsunami, she served as mission of The Geneva Association is to work an adviser to former U.S. President Clinton in his on highly strategic topics of global relevance capacity as the UN Special Envoy on Tsunamis. that allow the industry to best serve its role as Prior to joining the UN, from 1997 to 2004, as the risk managers and investors. founder and CEO of Climate Risk Solutions Inc., Insurers provide financial protection to a leading Boston-based research and advisory individuals, businesses and governments against firm, she delivered innovative climate risk assess- risks and support entrepreneurial risk-taking and ment and risk management solutions to com- economic growth for a premium. To do this, they panies in the energy, agriculture and financial make significant investments in understanding sectors. Golnaraghi serves on a number of inter- risks (for example, mortality, morbidity, natural national, governmental, industry and non-profit catastrophes) and emerging or future developadvisory boards and has served as a senior advi- ments that may influence their frequency and sor to the UN, international development banks severity. Insurers are also an important source and government officials. She has authored of investment in the economic, technology and numerous internationally referenced reports financial sectors. Through these activities, the and the book titled, Partnerships in Multi-Hazard industry plays an essential role in the sustained Early Warning Systems (Springer-Verlag 2012). prosperity of our economies and societies.

She holds a BS in Chemical Engineering from The Geneva Association works with the Cornell University, and a MS in Applied Physics C-Suite of the insurance industry as well as and a PhD in Physical Oceanography from experts, governments and policymakers, regulaHarvard University. She served as a senior tory and standard setting bodies, academia and research fellow at the Harvard Business School. the scientific community, to explore emerging risks 50 LEADERS

and the evolving risk landscape in a number of critical areas, including climate change and emerging environmental topics, which I lead; health and ageing; new technologies and data; cyber risk; and socio-economic resilience. We explore solutions and opportunities for strategic partnerships through which the industry can continue to enhance and expand its societal contributions.

What are your key areas of focus leading climate change and emerging environmental topics at the organization?

The core of our mission is to find strategies and solutions for transitioning to a resilient, low-carbon economy and ways in which the insurance industry can enhance and expand its contributions at scale. As a starting point, I encourage readers to refer to our 2018 report on Climate Change and the Insurance Industry.

For 2020-2021 we are working at the forefront of four highly critical and strategic topics.

In 2020, we established a first-of-its-kind industry-led task force on “climate risk assessment for the insurance industry” to analyze and develop relevant and meaningful climate risk analytics methodologies and approaches for insurers on both sides of the balance sheet, as per the recommendations of the Task Force on Climate-related Financial Disclosure (TCFD). As part of this initiative, we will also be working with insurers around the world on their adoption and with regulators to shape future regulations on meaningful risk assessment, scenario analysis and stress testing for this industry. I would love to see the board and C-Suite of every insurance company in the world start to understand climate risks and consider climate change as a core business issue. Then, the power of this industry as a catalyst in the transition to a much more resilient, low-carbon economy will be unleashed. As a next step, we will also work with the scientific community and climate risk data providers to harness best information for the insurance industry. We hope that this industry-level initiative will set an example for other industries, for companies to come together to develop and converge on relevant industry-specific approaches and practices relevant to their business models and decision-making.

Second is mapping climate litigation risk and what it means as a risk and an opportunity for the industry. Climate litigation has always been the elephant in the room and the most inefficient way to enable climate change action.

There is an opportunity for insurers to work VOLUME 43, NUMBER 4

proactively with their corporate clients and governments to motivate and incentivize proactive climate action.

Third is the role of the insurance industry in transitioning to a low-carbon economy. There is a large investment gap in building resilient, low-carbon infrastructure in various sectors to enable the transition at scale. In many countries, almost no consideration has been given to assessing the physical climate risk to public infrastructure projects and incorporating this risk across projects’ life cycles. Non-life insurers, with their risk assessment, pricing and risk transfer expertise, are well positioned to work with governments to contribute to the de-risking of public infrastructure, whereas life insurers, in their capacity as long-term asset managers, can play a key role in mobilizing long-term private capital to resilient, low-carbon infrastructure projects. We are working to identify evolving risks and opportunities to facilitate public/ private partnerships for building resilient, lowcarbon public infrastructure.

Finally, emerging environmental risks such as biodiversity loss, plastics, ocean and air pollution have significant impacts on society, the economy and business models. We are launching a study with the insurance industry and a number of partners to identify and map the impacts of various emerging environmental risks and explore ways in which the industry can help manage and incentivize mitigation of these risks.

Will you highlight your efforts to build economic resilience to disaster and climate risks?

The insurance industry provides expertise in catastrophe and climate risk modelling, risk pricing and raising awareness about these risks and how to reduce them based on significant risk reduction and risk prevention research for households, businesses and governments. It also offers innovative risk transfer solutions to build financial resilience to impacts of extreme events and incentivize risk reduction and risk prevention measures through lower premiums. Beyond mature economies, over the last decade the industry has stepped up its collaboration with development agencies, international organizations and governments to expand insurance protection for climate-related and other natural disasters in emerging and low-income economies.

As the world responds to the COVID-19 crisis and governments are preparing their economic stimulus plans, the potential compounding effects of weather-related extremes such as floods, tropical cyclones and wildfires could significantly challenge a country’s emergency management capacities and slow down the socio-economic recovery.

At The Geneva Association we are working on ways in which the insurance industry can further enhance its contributions to building resilience to climate-related and other natural disasters. Building resilience has become a priority for many countries around the world in recent years due to the rising socio-economic impacts, including threats to human lives and livelihoods as well as direct and indirect economic impacts.

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“We concluded that there is a need for a paradigm shift from reacting to crises towards a risk-based, anticipatory, holistic and all-of-society approach to managing the potential impacts of catastrophes.”

As part of our deep commitment to strengthening socio-economic resilience to extreme events and climate change, The Geneva Association has undertaken a major study to take a deeper look at the evolution of flood risk management (FRM), particularly in light of the changing risk landscape, in five mature economies (the U.S., England, Germany, Canada and Australia). Working with a large network of experts from different public, private and academic sectors, we paid special attention to governance, institutional frameworks and the interplay of risk assessment, risk communication and awareness, risk reduction, risk prevention, risk financing, risk transfer (e.g., insurance) and reconstruction measures across various stakeholders. Managing the risk of extreme events is a multifaceted challenge that requires coordinated action from a wide range of stakeholders, with clearly defined roles and responsibilities for each. We concluded that there is a need for a paradigm shift from reacting to crises towards a risk-based, anticipatory, holistic and all-of-society approach to managing the potential impacts of catastrophes. We need to further strengthen effective collaborations and provide incentives for those tasked with managing risks, as well as those at risk or involved in creating risks, to change their behavior. As a next step, together with our members, we are convening roundtables with key stakeholders to explore solutions and opportunities for stronger multi-stakeholder collaboration to overcome the challenges to strengthening societal resilience.

How do you define success when addressing long-term challenges?

We take a systematic approach to understanding the nature of long-term challenges, along with the risks, opportunities and hurdles, to be able to meaningfully address these

challenges at scale and move the dial. For example, to scale up investment towards a lowcarbon economy, we need to figure out what major hurdles lie in the way of directing the core of investments for institutional investors to this transitioning, and not just the relatively small percentage of total investment currently dedicated under impact/responsible investing.

Institutional investors face a number of challenges, for example the lack of a globally-agreed taxonomy for resilient low-carbon investing, relevant risk and opportunity information, a stable and meaningful regulatory framework, a pipeline of investment-grade projects and an efficient market. Success in addressing the challenges will involve working diligently through the right mechanisms to overcome these hurdles and transform the financial system to allow for investing long-term at scale. Every hurdle removed is considered a success towards achieving the main long-term goal.

Does the rise of nationalism and shifting political risks change your approach to quantifying risk?

In mapping the evolving risk landscape we consider many different types of risks which in themselves can be very challenging to quantify.

For example, depending on the application, we look at market-related risks, financial- and capital-market-related risk, regulatory risk, political risk, policy risk, technology risk, operational risk, environmental risk and development risk, to name a few. We thrive on working with top experts and data providers with an anticipatory approach, trying to understand how emerging or future developments may influence the risk landscape.

How do you define resilience and what are the characteristics of a resilient organization?

I define resilience as the ability to anticipate, prepare, plan for, reduce, prevent, absorb, recover from, and more successfully adapt to adverse risks and shocks. A resilient organization is one that has the culture, mindset and capacities to do this as well as continue to monitor and learn from every experience, using a systems-based approach to address weaknesses and enhance its resilience over time.

How critical is resilience to the work of The Geneva Association?

Building financial resilience to various risks is at the core of the insurance industry’s and The Geneva Association’s mission and activities. The ability to provide financial protection against various risks is founded on the significant investments the sector makes in understanding the risks (for example, mortality, morbidity, natural catastrophes) and emerging or future developments that may influence their frequency and severity. This allows insurers to price the risk, establish a cost for the insurance coverage, innovate new products and services as well as develop approaches for managing the risks.

Do you feel that resilience is something a person is born with or can it be taught?

I believe resilience is built over time through experience, awareness, the right mindset and continuous learning.

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Resilience

The Art of the Invisible An Interview with Wynton Marsalis, Managing and Artistic Director, Jazz at Lincoln Center

Wynton Marsalis

EDITORS’ NOTE Wynton Marsalis is an internationally acclaimed musician, composer and bandleader, educator, author and a leading advocate of American culture. He has created and performed an expansive range of music from quartets to big bands, chamber music ensembles to symphony orchestras, and tap dance to ballet, expanding the vocabulary for jazz and classical music with a vital body of work that places him among the world’s finest musicians and composers. Marsalis has produced over 100 records which have sold over seven million copies worldwide including three Gold Records and he has won nine Grammy Awards. In 1997, Wynton Marsalis became the first jazz musician ever to win the Pulitzer Prize for Music for his epic oratorio Blood On The Fields. In 1987, he co-founded a jazz program at Lincoln Center.

In July 1996, due to its significant success, Jazz at Lincoln Center (jazz.org) was installed as a new constituent of Lincoln Center, equal in stature with the New York P hilhar m o n ic , Metr opolitan O p e r a , a n d New York City Ballet – a historic moment for jazz as an art form and for Lincoln Center as a c u l t u r a l i n s t i t u t i o n . I n O c t o b e r 2004, with the assistance of a dedicated Board and staff, Marsalis opened Frederick P. Rose Hall, the world’s first institution for jazz. The JALC 52 LEADERS

mission is to entertain, enrich and expand a global community for jazz through performance, education and advocacy, and to bolster the cultural infrastructure for jazz globally.

Marsalis’ core beliefs and foundation for living are based on the principles of jazz. He promotes individual creativity (improvisation), collective cooperation (swing), gratitude and good manners (sophistication), and faces adversity with persistent optimism (the blues).

Honorary degrees have been conferred upon Marsalis by more than 30 of America’s leading academic institutions. He was honored with the Louis Armstrong Memorial Medal and the Algur H. Meadows Award for Excellence in the Arts.

He was inducted into the American Academy of Achievement and was dubbed an Honorary Dreamer by the “I Have a Dream Foundation.”

The New York Urban League awarded Marsalis with the Frederick Douglass Medallion for distinguished leadership and the American Arts Council presented him with the Arts Education Award. Time magazine selected Marsalis as one of America’s most promising leaders under age 40 in 1995, and in 1996 celebrated Marsalis again as one of America’s 25 most influential people. In November 2005, Marsalis

received The National Medal of Arts, the highest award given to artists by the United States Government. United Nations Secretary-General Kofi Annan proclaimed Marsalis an international ambassador of goodwill for the United States by appointing him a UN Messenger of Peace. Marsalis was honored with The National Humanities Medal by President Barack Obama in 2015, in recognition of his work in deepening th e n a tio n ’s understanding of the humanities and broadening American citizens’ engagement with history, literature, languages and philosophy. Marsalis has also r eceived numer ous inter national awards including France’s highest distinction, the insignia Chevalier of the Legion of Honor.

“We believe jazz is a metaphor for Democracy.”

Jazz at Lincoln Center’s Frederick P. Rose Hall VOLUME 43, NUMBER 4

The exterior of the Jazz at Lincoln Center building at Columbus Circle on Manhattan’s Upper West Side

Where did your passion for music develop?

I was not interested in music until I was about twelve years old when I started to really listen to musicians like John Coltrane and I started to ask myself if I might ever be able to play music like they did. Listening to some of the great jazz musicians of the time built my interest and passion for music.

How do you define the mission of Jazz at Lincoln Center and will you highlight the services it provides?

Our mission is to entertain, educate and advocate for a global audience in an effort to grow and build jazz music. We put on concerts of all kinds around the world and have been able to introduce a number of talented young artists and to recognize some of the older musicians as well. We also collaborate with other artists of all genres as well as other forms of art such as dance with Alvin Ailey, as well as plays, VOLUME 43, NUMBER 4

and we do this all over the world, from South Africa to China to Japan and so on. We have a large education program and do jazz classes for people of all economic levels and we educate around jazz’s distinct American heritage. We also advocate for jazz and have jazz ambassadors who represent our music. We support other jazz organizations and try to help as much as we can.

We b e l i e v e j a z z i s a m e t a p h o r f o r Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism.

What were you hoping to accomplish with your most r ecent album, The Ever Fonky Lowdown?

The Ever Fonky Lowdown is a blueprint and when you listen to it you will hear a lot of symbolic language. It’s about what happens when you are living within an illusion that is so heavy that you can’t get out of it. It raises questions like, “Who am I fighting and why?” The libretto is dark, but the music that goes along with it is kind of happy. The composition takes the listener through a series of games with a protagonist named Mr. Game.

The Ever Fonky Lowdown also manifests itself in the consumption of damaging mythology about African Americans. It plays on how you think, what you think, and the mythology you’re given. You’re given this mythology, all these movies and shows, saying Black people commit crimes. Black people call each other the “n” word. Black people call each other bitches.

Everybody lives in drug-infested communities, everybody shoots this, they don’t have any respect, every Black person has no integrity.

You could have a movie with one Black person in it, and that Black person is the one with no integrity. That’s just mythology and if you buy into that, that’s the ever fonky lowdown.

Is the album meant to be uplifting and to provide hope and optimism?

Since, as I mentioned, I created The Ever Fonky Lowdown as a blueprint, it is about diagnosing the problems and how to address them.

It is similar to when you go to a doctor. You go to receive a diagnosis so you can then treat the problem. You need to identify the problem in order to address it. In the album, the protagonist, Mr. Game, becomes the hero in the end. You are left with the message that while we have many problems, we have many qualified people to handle them, and it will take everyone to win the fight – this is the fonky lowdown. The music for the album is really celebratory. The album is meant for everyone, people in power, people without power, people with money, poor people, young people and old people. I am not interested in reaching a particular group, I am interested in reaching all human beings.

What do you see as the role that music can play in addressing the challenges and crises the world is facing?

Music is the art of the invisible. It deals with all things relating to the mind - thoughts, memories, dreams, aspirations. If you think about the American Negro experience, think about songs like “We Shall Overcome” and “Amazing Grace.”

If you think about Dr. Martin Luther King, Jr. and his Opening Address to the 1964 Berlin Jazz Festival when he said, “Jazz speaks for life. The Blues tell the story of life’s difficulties, and if you think for a moment, you will realize that they take the hardest realities of life and put them into music, only to come out with some new hope or sense of triumph.” Jazz music plays a critical role in our history and in shining a light on the challenges we are facing and the need to come together to overcome them.

How critical is resilience for a musician?

It is critical. I tell my students at Juilliard all the time that it is an uphill battle. It is not easy, but musicians are resilient people and they persevere and move forward to overcome challenges and setbacks.

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Resilience

The Power of the Arts An Interview with Henry Timms, President and Chief Executive Officer, Lincoln Center for the Performing Arts EDITORS’ NOTE Prior to his curstrategic priorities include: supporting rent position, Henry Timms served the arts organizations that call Lincoln as Executive Director of the 92nd Center home to realize their missions Street Y for more than 12 years and fostering opportunities for collabwhere he created programs and oration across campus; championing movements that foster learning, inclusion and increasing the accessicivic responsibility, culture and bility and reach of Lincoln Center’s innovation, both in New York City work; and reimagining and strengthand around the world. In 2012, ening the performing arts for the 21st Timms founded GivingTuesday, century and beyond, helping ensure which engages more than 27,000 their rightful place at the center of civic partners in a global day of giving life.

Henry Timms that was honored with a Cannes Lion at the International Festival What have been the keys to Lincoln of Creativity; the PRWeek Global Award for Center for the Performing Arts’ success and Nonprofit Campaign of the Year; and the inau- leadership? gural UJA-Federation Riklis Prize in Agency We have some of the most dedicated, creEntrepreneurship. Timms also co-founded the ative and inspiring professionals here at Lincoln annual Social Good Summit which pioneered Center. The Boards and staffs of the eleven a new, inclusive summit model that opened up organizations that make up our campus, and the critical discussions held during UN week to the audiences from across New York City and a much wider audience and led to concurrent beyond whom we all serve, are a continued gatherings around the world. As an extension of source of strength. the Social Good Summit, Timms partnered with Our success is also, of course, interWesleyan University to develop a MOOC (mas- twined with the phenomenal artists we lift sive open online course) called “How to Change up every day. Artists are traditionally some of the World” and 51,000 students participated in its first year. Timms co-authored the “Big Idea” in the December 2014 edition of the Harvard Business Review on New Power – How Power Works in Our Hyperconnected World and How to Make it Work For You, which was named one of the ten “Ideas of the Year” by CNN. He is a practitioner in residence at the Stanford Center on Philanthropy and Civil Society (Stanford PACS) and a member of the World Economic Forum’s Network of Global Agenda Councils.

In 2014, Timms was named The NonProfit Times Influencer of the Year. Timms is a member of several philanthropic committees, including the Lipman Prize Committee at the Wharton School of the University of Pennsylvania. He serves on the board of the Nightingale-Bamford School in New York and is a fellow of the Royal Society for the Arts (RSA), where he is chair of the nominating committee for the RSA’s Benjamin Franklin Medal.

ORGANIZATION BRIEF L i n c o l n C e n t e r for the Performing Arts (lincolncenter.org) is the steward of the world’s leading performing arts center, an artistic and civic cornerstone for New York City comprised of 11 resident companies on a 16-acre campus. The nonprofit’s 54 LEADERS

the most skilled at thinking beyond the way things have always been done. That sustains us always.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I see it as my job to lead a culture where this creativity and bold thinking is unleashed, and where all of our people know they are trusted, valued, and that their work is essential to the larger mission of our organization. But I think the real key to leading is learning. Every day I learn from my team and others new ways to add value.

How do you define resilience?

We are resilient when we are faced with the unexpected, the unknown, the crushingly disheartening, and are able to quickly process, move forward and, importantly, lead the people around us to do the same.

How is resilience incorporated into the culture of Lincoln Center for the Performing Arts?

I’m so proud of how our team at Lincoln Center has handled the unprecedented situations we find ourselves in. We pivoted

The fountain at Lincoln Center in New York City’s Upper West Side VOLUME 43, NUMBER 4

“Our success is also, of course, intertwined with the phenomenal artists we lift up every day. Artists are traditionally some of the most skilled at thinking beyond the way things have always been done. That sustains us always.”

Alice Tully Hall, a 1,095-seat concert hall located within the Juilliard School building and the home stage of The Chamber Music Society of Lincoln Center

quickly and collaboratively. This is a team that believes wholeheartedly in the arts and comes to work every day ready to serve our communities. Everyone here is trusted to do their jobs to the very highest standards. We are inspired by the artists and the resident organizations around us.

How does resilience factor into what you did at the 92nd Street Y? No organization gets to be 144 years old, like the 92nd Street Y, without resilience. The key to its success is a foundation of deeply held Jewish values that sustain it through hard moments and even hard decades. These values connect with people of all backgrounds. The Y’s open doors are key to its resilience.

As the co-founder of GivingTuesday, you have created a movement unleashing the power of people and organizations to transfor m their communities and the world. Will you discuss the impact of GivingTuesday?

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“The arts connect us and teach us about ourselves and those around us in ways nothing else can.”

GivingTuesday has catalyzed millions for important causes around the world. It grew out of the work of the Belfer Center at the 92nd Street Y. The key to its success has been its flexibility which is a core part of being resilient. People all around the world took the idea and made it their own. We’ve seen activities in 100 countries, from blood drives to volunteer efforts to even someone donating a kidney. I was especially proud to see #GivingTuesdayNow, a response to the challenges of COVID-19, generate around $500 million online for good causes.

How has your personal resilience helped to drive your work?

I admire so much any working parent who has to balance, or at least try to balance, the demands of big roles and small people. It certainly takes some resilience when your executive committee Zoom meeting gets photobombed by an eight-year-old pretending to be a pirate. For me, exercise has also always helped a lot with resilience. If I can keep running, I can keep running.

Has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Our work has become all the more urgent.

The arts connect us and teach us about ourselves and those around us in ways nothing else can. We must be at the center of daily life, very much a part of urgent conversations and solutions. We’re finding new ways to use our campus resources safely. One beautiful example is the collaboration with the New York City Ballet between two queer artists of color performed against the backdrop of our plaza lit up for Pride month, Ces noms que nous portons (These names we carry).

Who are some of the resilient leaders you see today?

I find inspiration and strength in leaders from organizations of all kinds rising to the challenges of this pandemic. One project that brought together so many impressive and generous leaders was the Memorial For Us All series. The Rev. Dr. Chloe Breyer gathered a group of interfaith leaders from across New York City who challenged us to create a musical remembrance for those lost to COVID-19. It was such a privilege to work with them – each, in their own way and through their own faiths, providing leadership and comfort to thousands across our city.

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Resilience

Resilient DC An Interview with The Honorable Muriel Bowser, Mayor, Washington, D.C. EDITORS’ CHOICE On November people – people who are passionate generations, injustice has been able to thrive in 6, 2018, Muriel Bowser became the about their areas of expertise, but large part because people have been excluded from first woman ever re-elected as the also passionate about improving the power and not all voices and communities have Mayor of Washington, D.C. and the lives of Washingtonians. been represented or even had a seat at the table. first mayor to earn a second term in What have been the keys to driv- There is certainly much more to do once we have 16 years. Prior to becoming Mayor ing action and change in Washington, more elected leaders that represent the diversity of in 2015, Bowser served as the Ward D.C. with the deep partisanship that our nation, but that is a good starting point.

4 Councilmember on the Council of exists in the country today?

How can statehood change the prospects the District of Columbia, first elected Well, the Washington, D.C. that I am for Washington, D.C. and its residents? in a special election in 2007 and the Mayor of is not the same Washington, With statehood our nation will finally end re-elected in 2008 and 2012. As a D.C. that many people hear about on the the practice of taxation without representation and Councilmember, she served as the news. The real D.C., as I like to say, is Washingtonians will have the voice and votes in The Hon. Muriel Bowser Chairwoman of the Committee on a city of more than 700,000 people. We Congress we deserve. Our lack of statehood affects Economic Development which creare an extraordinarily diverse and inclu- us in ways big and small. Earlier this year, we were ated more than 5,000 units of affordable hous- sive city. All across our city, Washingtonians want shortchanged $755 million in the federal COVID-19 ing, passed legislation to build a new soccer similar things: safe neighborhoods, great schools relief bill, and we are still fighting to be made whole. stadium, and secured from the federal govern- and parks, good jobs, and opportunities to pursue In June, federal law enforcement officers, many ment the best portion of the Walter Reed cam- their interests and dreams and people want those without any identification, roamed our streets and pus for D.C. She first entered elected office as things for their neighbors as well. Our community is other states sent their National Guards despite our an Advisory Neighborhood Commissioner in the committed to and guided by our shared D.C. values, request for them not to.

Riggs Park neighborhood more than 20 years and that allows us to set bold goals and create cityOur lack of statehood is not just about being ago. Bowser earned a BA degree in history from wide solutions to citywide challenges. denied representation in Congress – it is also about Chatham University and a master’s degree in What needs to be done to effectively a lack of local autonomy. Members of Congress can public policy from American University, and address the issue of social injustice and racial block our local laws or restrict how we can spend received honorary doctorates from Chatham inequality in the country? even our own local funds. Members who were sent University and Trinity University.

One thing that we need to ensure is that all here to represent other states and who do not repreAmericans have access to our nation’s democracy sent D.C. residents or share our values have abused What attracted you to public service and by tackling voter suppression in all its forms. For this power to restrict reproductive healthcare and interested you in becoming Mayor of Washington, D.C.?

I am a fifth generation Washingtonian who knew that I had something to offer Washington, D.C. and give back to my community. Washington, D.C. has changed a lot since I was a little girl. That change has brought a lot of good things to our city, but we know that our city’s prosperity hasn’t been shared equally. So, when I ran for Mayor, it was to give our city a fresh start and more D.C. residents a fair shot – to build new pathways to the middle class that will allow more longtime Washingtonians to stay in D.C. and build a future for their families.

How do you describe your leadership style and what do you see as the keys to effective leadership?

Effective leadership requires having a big vision and setting high expectations for the people around you. Washington, D.C. is unique in the American political system, so I function as D.C.’s mayor, county executive, and governor. In all of these roles, I serve my whole community.

It is my job to move our city forward without leaving anyone behind, but I can’t do it alone. I Mayor Bowser joins District veterans to fly 51-star American flags along Pennsylvania Avenue ahead of the historic statehood hearing on September 19, 2020 surround myself with exceptionally talented 56 LEADERS

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“To develop our resilience strategy, Resilient DC, we took a hard look at both potential sudden shocks like severe weather, flooding, and infrastructure failure, as well as chronic stresses such as the high cost of housing that challenge our city on a daily basis.”

Mayor Bowser provides a COVID-19 update to the public in April 2020

prevent D.C. from setting up a system to tax and regulate recreational cannabis. This is not how a representative democracy is supposed to work and it is time to finally fix this injustice.

How do you define resilience and how has resilience impacted your work?

To develop our resilience strategy, Resilient DC, we took a hard look at both potential sudden shocks like severe weather, flooding, and infrastructure failure, as well as chronic stresses such as the high cost of housing that challenge our city on a daily basis. Building a resilient DC is about addressing both everyday issues such as poverty and inequality, and also the infrequent, unexpected, and potentially catastrophic events. This comprehensive approach ensures that we are not only stronger and better prepared to overcome disruptions, but also to provide benefits to our residents in the absence of disruptions.

Leading a city, especially in 2020, means being on the front lines of responding to multiple crises and challenges. How critical is resilience as you face these challenges?

Washington, D.C. is fortunate that we went into this crisis strong. In those first few weeks and months, when everything shut down suddenly, we were fortunate to have the resources to deliver meals to our seniors and VOLUME 43, NUMBER 4

set up meal sites for students and grocery sites for any resident in need. We have been able to quickly hire hundreds of contact tracers and

set up free citywide testing sites so that anyone who needs a COVID-19 test is able to get one.

Now, as we continue through our response and simultaneous recovery, resilience is everything.

Residents and businesses have made tremendous sacrifices for the health and safety of our community.

We are marshalling all of our resources and tools to help everyone get through this, but it will continue to require a tremendous amount of creativity and flexibility.

Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

One of the biggest takeaways from this pandemic so far has been the importance of collaboration – globally, nationally, regionally, and locally.

What advice do you offer young people about the need for resilience and perseverance during these uncertain times?

Resilience and perseverance go hand in hand.

This year has taught us important lessons about not only being prepared, but being able to adapt and respond to challenges that we never saw coming.

We have also learned that with uncertainty must come flexibility. We see our response to COVID-19 like a dial, one that we can dial up or down based on the circumstances and the needs of our community. This approach can be used in many scenarios, not just pandemics.

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Mayor Bowser at Black Lives Matter Plaza in June 2020 LEADERS 57

Resilience

Technology and the Business of Risk An Interview with Karen White, Chief Executive Officer, RMS (Risk Management Solutions) EDITORS’ NOTE Karen White is an for the many slices of risk we model. accomplished leader in the technolOur science, data and tech underlie ogy industry with a 25-year track the $1.6 trillion P&C market worldrecord of leading, innovating, and wide. We also serve governments, as scaling global technology busiwell as capital and financial marnesses. She is an expert at bringing kets, with more enterprises knocking technology, innovation, data, and on our door over the past years as operations together to help drive diganticipating and managing complex ital transformation. White started risks becomes more front and center her career in Silicon Valley as a for CEOs and boards in general. It is senior executive at Oracle reporting clear that what we understand about to CEO Larry Ellison. Most recently, the impacts of risks has a lot of utilKaren White she was Pr esident and COO at ity beyond the insurance and financial Addepar, a leading fintech commarkets we’ve traditionally served. pany serving the investment management RMS models everything from climate industry with data and analytics solutions that change, extreme weather events like hurricanes are replacing decades old legacy systems with and floods, to cyber and terrorist attacks, earthleading-edge tech. Prior to Addepar, she was quakes and pandemics. Importantly, we model CEO and Chairman of the Board at Syncplicity, not just the peril itself, but the financial losses a leading enterprise file sync and management and other impacts of those risks in service of SaaS business aimed at enterprises as well as helping our clients manage what we think of as the mid-market. Previously, White led world- risk life cycles. Over 30 years, we’ve developed wide corporate and business development at 400 models along with rich, underlying risk SolarWinds, a top IT and network management data and analytics. We’ve grown to have a deep software company whose customers included the understanding of the physics of risks and we’re Fortune 500. She is currently on the Board of constantly evolving how to apply that to realDirectors at Varo Money. world risk challenges.

What sets us apart is our obsession with COMPANY BRIEF For more than 30 years, innovation, rooted in the best science and RMS (rms.com) has led the way in transform- tech, with a singular focus on risk. Turning that ing the catastrophe risk industry, helping orga- obsession into meaningful, practical risk modnizations make better decisions to improve els, analytics and solutions, is our purpose. Risk human and environmental outcomes. By com- has always been complicated, but in today’s bining proven modeling science with powerful global economy it is more complex, connected advances in technology, RMS Risk Intelligence and tricky to understand and mitigate for. You solutions enables clients to better assess risk and can’t get there without harnessing tech in whole reduce uncertainty. From extreme weather to new ways, and doing that well. We invest far climate change to other catastrophes, RMS helps understand risk, integrate predictive analytics, and share its expertise to help to build a more resilient world.

more of our capital in R&D than anyone else in our market and we invest a higher portion of our capital than the typical tech company in R&D as well. We’re walking the talk in that way. We have hundreds of top data scientists, PhDs, software engineers and modelers who are incredibly driven by our mission.

Has the pandemic impacted how the world thinks about risk and resiliency and what are some of the other risks the world needs to be thinking about?

The pandemic has accelerated a collective global turn to risk and resiliency. We now know what we don’t know, and what we don’t know has made us incredibly vulnerable. The connectedness and the complexity of modern risks across the globe have been laid bare by the pandemic in new ways. It’s forcing us to think differently about risk impacts and how to pre-empt them. The impact of COVID-19 will be indelible, but the question is, “Now what?”

The pandemic holds the potential to accelerate industry transformations, including digital transformations and reliance on deeper analytics to drive our risk decisions and imbed new tech into important aspects of our enterprises going forward, taking into account systemic and other risks in new ways. Instead of becoming a compliance and theoretical exercise, this can be turned into a competitive advantage and actual greater resiliency.

In many boardrooms, COVID-19 has led to climate change risks being more front and center as well.

This is because everyone is working to get their heads around the full breadth of their risks, existential and otherwise, and is thinking a lot harder about the opportunity to build better resiliency and the real consequences of not doing do.

“The pandemic has accelerated a

Will you provide an overview of RMS and what have been the keys to its strength and leadership?

RMS is in the business of risk. We’re the global leader in catastrophe risk modeling and analytics. About 85 percent of the Lloyds of London market, and a majority of P&C insurers, reinsurers and brokers globally, leverage our catastrophe risk models in mission-critical parts of their businesses and in that way, we influence risk mitigation and resiliency of most enterprises and property owners in the world 58 LEADERS

collective global turn to risk and resiliency. We now know what we don’t know, and what we don’t know has made us incredibly vulnerable.”

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“RMS models everything from climate change, extreme weather events like hurricanes and floods, to cyber and terrorist attacks, earthquakes and pandemics.”

The pandemic will pass, but climate change will be the pandemic that never ends. There are $2 trillion of commercial and residential properties in the world near a coastline, impacted by rising sea levels. That’s going to have real impacts. We modelled a hurricane mega-event that showed $240 billion in damages – property, liability, workers comp, energy and more – from a single event. Investors are starting to mandate ESG and sustainability as investment criteria, demanding more transparency and investments in that area.

Regulators are increasingly focused on climate change stress testing. The economic impacts of climate change could dwarf those of the pandemic.

Cyber risks, and business interruption, driven by global connectedness, are getting closer looks as well. Damage related to cybercrime is expected to hit a staggering $6 trillion in the next year or two. The insurance industry is writing no more than $7 billion in premiums against that risk today.

Twenty years into the cyber insurance market and it is still only about 1 percent of the size of the property insurance market. We’ve been slow on the draw to hedge for future risk resilience. Cyber is a mind-numbing exposure and one of the ultimate protection gaps. Watching just ransomware evolve over the past years, we can see that we may be closer to ground zero than to optimum resilience around cyber threats.

A few years ago, Warren Buffet talked about a potential $400 billion mega-catastrophe event, highlighting Berkshire Hathaway’s ability to sustain it. That possibility was dismissed as only theoretical by some, until COVID-19 brought it to life, before we even speak about the devastating nature of this health crisis and the tragic loss of life.

There are a lot of lessons to be learned from the pandemic that we can apply to other risks. For the past year I’ve been calling out ten future risks we need to care about: cyber, climate change and pandemics/infectious diseases are at the top of this list.

Will you discuss your thoughts on technology and risk, and how industries are ripe for transformation?

I’ve always tried to focus on that moment in time when the dynamics of an industry are mandating change, even if the legacy industry is resisting hard, and technology has evolved to propel that change forward in new ways.

That’s when transformations happen. The companies I’ve helped to lead have collectively grown in market cap by more than $165 billion. Driving or riding those waves of change and transformation can be awfully lucrative. On the other hand, these transformations are often ruthlessly unkind to incumbents and I’m always challenging us to understand when it’s time to disrupt ourselves before someone else comes along and does it for us.

In my early career in Silicon Valley at Oracle, I worked for Larry Ellison, starting at a time when there were only 50 websites in the world. Among other things, we shifted from client-server to internet computing, and with that, saw the e-commerce business grow from zero to now more than $3 trillion, saw the transformation of virtually every business on the planet, and the shape of the global economy changed from all of that. Before RMS, I was at Addepar. We were this little start-up with a great idea to give better tech-driven

“I believe that risk markets – insurance and financial among them – are at that moment of transformation. The market dynamics are all pointing to it and technology has evolved and can accelerate the change.”

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analytics and insights into investments, leveraging models and tech in new ways. The incumbents were not so sure. Fast forward to now, and nearly $2 trillion in assets are on that platform.

I believe that risk markets – insurance and financial among them – are at that moment of transformation. The market dynamics are all pointing to it and technology has evolved and can accelerate the change. I think this will ultimately lead to new risk, insurance and financial products, and a meaningful change around how enterprises are able to leverage risk data and analytics to deliver just-in-time along with longer-term risk insights, leading to greater resiliency.

The world has an e-commerce platform, a search platform, a social media platform, and mobility platforms, but the world doesn’t have a global risk platform. I think it’s about time.

We’ve been expanding on our core catastrophe risk model business down that risk cloud platform path for the past few years and we’re pretty excited about what the next five years could hold.

How do you define resilience and how critical is resilience to RMS’ business?

Resilience is the ability to recover rapidly and well after a setback. Resilience is not simply about demonstrating compliance. Focusing on the best understanding and data-driven insights around risks and resiliency for our customers is core to our particular business so in a sense, better resilience is ultimately our product. We can think of being resilient to a specific class of incident – everything on our risk registers and for us, every catastrophe we model. But how many companies included a global pandemic as their biggest economic risk or even among their potential risks?

In another example, statistics for years said it was safe to write property insurance in drought-plagued California, going on past years’ claims data. Confident in past claims data to predict the future, some policies were priced in a particular way and then 2017 happened – $17 billion of losses from the wildfires coupled with a multibillion-dollar liability, lawsuits and, ultimately, bankruptcy for PG&E. Our stochastic event probabilistic wildfire model told a different story than the past claims data, one example of how modelling and tech can be leveraged for better outcomes than relying on recent trend data.

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“We can be much better prepared if we have identified and modelled the full range of potential catastrophes, which is why our work includes ‘looking around corners,’ thought leadership, scenario planning, and anticipating the events which have not been part of our recent experience and measuring their potential impacts and mitigations.”

Intellectually we all get that the past is not always the best predictor of the future and that this is particularly true of risk, but putting that into practice in our businesses is challenging. I think recency bias plays a huge role in our ability to properly assess risks. Part of resiliency is coming to terms with that. The more powerful resilience is not incident-specific, but is resilient to whatever gets thrown at us, including incidents that have not been previously identified.

This is the capacity for resilience that has to be built into the culture of an organization.

We can be much better prepared if we have identified and modelled the full range of potential catastrophes, which is why our work includes “looking around corners,” thought leadership, scenario planning, and anticipating the events which have not been part of our recent experience and measuring their potential impacts and mitigations. We all have limited resources.

Resiliency and risk mitigation can be costly and it’s challenging to focus risk mitigation and resiliency dollars in all the right places. Technology will be playing a bigger and bigger role in that.

Insurance can also be a key component of resilience, rapidly providing funds to the insured after a damaging or business-impacting incident, so as to enable recovery. RMS has the critical mission to make insurers more resilient so that they can successfully perform their function. The same applies to helping make a city or country more resilient to shocks. One relevant example is that we have been building probabilistic models for pandemic impacts on the Life and Health sectors since 2007. Our first probabilistic pandemic business interruption (BI) model was developed in 2008. The challenge of thinking ahead is often that, because there is no recent experience, there may also be little demand. In 2008 it was hard to find an insurer who wanted insights into or to write pandemic BI coverage. There was no enterprise market demand. That is clearly not the case in 2020/2021.

How has resilience impacted your work?

At RMS we try to live by the precepts of being a resilient organization, while at the same time having a focus on providing the tools that enable our clients to be resilient. We are a cloudfirst company with risk in our DNA and strong tech, so getting employees across the globe into productive work from home situations was straightforward. We haven’t missed a beat so far and we’ve met our financial plan through the crisis, continuing to hire at the same pace.

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Lately, there are days that make you step back and think. There’s the global pandemic, then temperatures in California hit triple digits recently, we all woke up in the middle of the night to thunderstorms that shook our houses, sending thousands of lightning bolts down causing fires all over the place. Scheduled and random power outages ensued, but you can’t leave town because of the pandemic, you can’t run your AC because of power issues, you can’t open your windows because of heavy smoke, and you can’t sleep between the heat, the smell, the thunderstorms and, for me, checking in on the uncontained wildfire burning through 77,000 acres where climate change played a role, which was just 18 miles from my house with a 60 mile per hour storm coming in over it, blowing towards my place. We soldier on, right?

“RMS has the critical mission to make insurers more resilient so that they can successfully perform their function.”

As an example of resilience in action when you’re a risk company, we have a team prepared 24/7 to respond to catastrophes as they happen, for example to rapidly develop a footprint of the properties, values, and levels of damage in a port explosion in Beirut. Our function is to help our clients in quickly determining the financial impact on their own balance sheets, in part so they can demonstrate their own resilience to investors and regulators. It’s awesome having specialty risk teams under the roof – no other CEO in my circles had a global pandemic team to help them respond to what was happening and see a few weeks and months out so we started putting out reports to help others with their own company planning, when normally that model is used for life risks within insurance companies.

One example of how we prepare for catastrophe response is that in order to measure the impact of a catastrophe, we need to know the building stock, how susceptible is it to damage, what precautions have been taken, and how much of it is insured. We can’t wait for a catastrophe to happen to collect this data. In 2015, we sent a team of engineers to do field surveys in the northeast Caribbean, working with local insurers and their engineers so that we knew the answers to all these questions in advance.

In responding to the latest hurricane, we also need to have the best information on the wind field of the storm in real time. This used to be provided by an agency of NOAA, in a product called HURDAT. The opportunity came for RMS to acquire this capability so that now we are the providers of the most accurate hurricane wind fields, integrating all other data sources. This, by the way, will help us understand one aspect of climate change impacts. In 2017, Hurricane Maria made a direct hit on the island of Puerto Rico. All the wind speed recorders on the island were knocked out by the storm. By combining the HURDAT wind fields with our own findings on the buildings and insurance, we were able to provide robust loss estimates. Our figures were less than half of the wild and vastly incorrect estimates made by another modeler, which if correct would have led to many of the island’s insurers going out of business. Our preparations had enabled us to manifest resilience and to empower our clients to demonstrate their own resilience to an unprecedented catastrophe.

Resilience concerns moving the company to handle a wide range of potential, credible incidents and threats, showing it can navigate them successfully and finding where shoring up of some nature is required before that vulnerability causes undue harm.

Businesses differentiate themselves in their ability to respond to a crisis. RMS is a trusted party in understanding risks and building resilience.

Do you feel that resilience is something a person is born with or can it be taught?

I think some are born with innate qualities that make them better suited to resilience.

For me, the worse things get, the calmer I am, but that’s just in my nature. I also think there is always room to get better so sure, better resilience and rolling with the punches can be taught, which is so critical with all that’s going on in the world right now.

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VOLUME 43, NUMBER 4

WE’RE VETERANS WE’RE CIVILIANS WE’RE MOTHERS Joe S.

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Resilience

Parametric Insurance An Interview with Isaac Anthony, Chief Executive Officer, CCRIF SPC EDITORS’ NOTE Isaac Anthony Hurricane Ivan which resulted in was appointed CCRIF SPC Chief regional losses totaling over $6 billion.

Executive Officer on January 1, The Caribbean Catastrophe Risk 2013. He has over twenty-five years Insurance Facility (CCRIF) was estabof senior management experilished in 2007, and in 2014 was offience spanning the areas of public cially renamed CCRIF SPC. CCRIF SPC finance, financial sector superviis the world’s first multi-country risk sion and economic planning havpool based on parametric insurance. ing held key positions with the Parametric insurance is generally less Government of Saint Lucia includexpensive than an equivalent tradiing Permanent Secretary, Finance, tional indemnity insurance product as Economic Affairs & National it does not require a loss assessment Isaac Anthony Development. Anthony was instruprocedure after a disaster, allowing for mental in the establishment of the claims to be settled quickly and in the Caribbean Public Finance Association and case of CCRIF, within 14 days of the event. This served as its first chairman. He has served is an important feature considering the urgent on several boards, including those of CCRIF, need for quick liquidity after a natural disaster. the Caribbean Development Bank, and the CCRIF SPC is owned, operated and registered Eastern Caribbean Central Bank, and is the in the Caribbean and our mission is to assist current Chairman of the National Insurance our member governments and their communiCorporation in Saint Lucia and a Commissioner ties in understanding and reducing the socioof the Eastern Caribbean Securities Regulatory economic and environmental impacts of natural Commission. catastrophes.

We currently offer 4 parametric insurance COMPANY BRIEF CCRIF SPC (ccrif.org) is a products – for tropical cyclones, earthquakes, segregated portfolio company, owned, oper- excess rainfall and for fisheries, and have 22 ated and registered in the Caribbean. It limits members: 19 Caribbean governments and 3 the financial impact of catastrophic hurri- Central American governments. Since 2007, we canes, earthquakes and excess rainfall events have made 43 payouts totaling about $156 milto Caribbean and Central American govern- lion to 14 member governments. ments by quickly providing short-term liquidity when a parametric insurance policy is triggered. It is the world’s first regional fund utilizing parametric insurance, giving member governments the unique opportunity to purchase earthquake, tropical cyclone and excess rainfall catastr ophe coverage with lowest-possible pricing. CCRIF SPC is r egister ed in the Cayman Islands and operates as a virtual organization, supported by a network of service providers covering the ar eas of risk management, risk modeling, captive management, reinsurance, reinsurance brokerage, asset management, technical assistance, corporate communications and information technology.

How have CCRIF SPC’s efforts and focus evolved since its creation?

In 2014, the Facility was restructured into a segregated portfolio company (SPC) to facilitate offering new products and expansion into new geographic areas. Since then, CCRIF welcomed Central American countries to the pool and also introduced two new products, the excess rainfall product in 2014 and COAST (Caribbean Ocean and Aquaculture Sustainability Facility) for the fisheries sector in 2019, the first such product in the world.

But beyond insurance, we are also working with our members in other areas of disaster risk management. In 2010, CCRIF launched a technical assistance (TA) program to provide an ongoing mechanism to support efforts that build resilience, thereby contributing to the long-term sustainability of the region. Under this TA program we provide scholarships and internships to young persons. We have in place a Small Grants Programme, through which CCRIF finances disaster risk reduction projects being implemented by NGOs, CBOs, and academic institutions in local communities. We also are providing training to build the capacity of our member governments in disaster risk financing and parametric insurance, and have signed MOUs with regional and international organizations to undertake activities to advance

“Parametric insurance is generally less expensive than an equivalent traditional indemnity

insurance product as it does not require a loss

assessment procedure after a disaster, allowing for claims to be settled quickly and in the

Will you provide an overview of CCRIF SPC and how you define its mission?

The impacts of Hurricane Ivan in the Caribbean in 2004 brought into focus the need for quick liquidity following a natural disaster.

CCRIF and the introduction of parametric insurance in the Caribbean were born out of 62 LEADERS

case of CCRIF, within 14 days of the event.”

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“The Caribbean Catastrophe Risk Insurance Facility (CCRIF) was established in 2007, and in 2014 was officially renamed CCRIF SPC. CCRIF SPC is the world’s first multi-country risk pool based on parametric insurance.”

the resilience of the Caribbean and COSEFIN member countries. Up to 2019, CCRIF invested more than $3 million under its TA Program.

How has your work to provide financial resilience through insurance for CCRIF member countries evolved?

Our current strategic plan covering the period 2018–2021 has a strong focus on scaling up, driven in part by the demand of our members, donors and our own sustainability assessments. Scaling up has involved rolling out new and improved parametric insurance models to underpin our products for tropical cyclones, earthquakes and excess rainfall, and developing new products. This year we will be bringing new products to market for drought, electric utilities and a rainfall run-off model.

We also are exploring providing parametric insurance to sectors such as health, education and housing. Scaling up is an absolute necessity since we know that less than 5 percent of losses due to natural disasters are covered by insurance in low-income countries compared to more than 40 percent in developed countries.

How do you define resilience and how critical is resilience to CCRIF SPC’s work?

We are committed to improving the resilience of the Caribbean and Central America to climate change and natural hazards. By this we mean increasing the ability of governments to

reduce the negative impacts of natural hazards on their economies and societies. The Facility views comprehensive disaster risk management (CDRM) as an integral component of regional development and views its parametric insurance products as a critical part of countries’ CDRM strategies. This commitment is explicit in CCRIF’s vision statement which is, “A resilient Caribbean region and beyond with optimized disaster risk management and climate change adaptation practices supporting long-term sustainable development.”

How do you describe your leadership style and what do you see as the keys to effective leadership?

I do not like to categorize my leadership style by one type but rather I think I have a unique leadership style that draws from many conventional leadership styles. I see myself as a coach, a visionary, a servant, and highly democratic and strategic. For example, I always like to involve my colleagues in decision-making but will make decisions when needed. I like to set targets so as a team we know where we are going and can clearly mark our milestones. I live by the notion of continuous improvement and employ this in leading. I am a diplomat at heart but also a visionary and risk-taker and therefore can easily create an environment to usher in change and innovation which has been a hallmark of CCRIF’s successes.

“We are committed to improving the resilience of the Caribbean and Central America to climate change and natural hazards. By this we mean increasing the ability of governments to reduce the negative impacts of natural hazards on their economies and societies.”

How does risk pooling benefit countries with multiple hazards and financial stress as many Caribbean and Central American countries experience?

Risk pooling is key to making CCRIF’s insurance products more affordable for its members.

Similar to a mutual insurance company, CCRIF operates on behalf of its member states, each of which pays a premium directly related to the amount of risk transferred to CCRIF. Caribbean and Central American states are grouped into legally separated pools of risk allowing for separation of risk management operations (e.g. pricing, policy format) but with bundled access to the reinsurance market. Pooling the overall risk into diversified portfolios makes the portfolios more stable. Covering diverse risks implies that payments will trigger with more regularity and there will be less uncertainty with regards to the timing and amount of capital that needs to be available for payouts. The underlying risk of each country is unchanged in the risk pooling mechanism. The risk therefore is more attractive to the reinsurance market, thereby reducing the cost of reinsurance. Empirical evidence based on studies undertaken by the World Bank illustrates that insurance obtained through CCRIF could be as low as half the cost of coverage a member country could obtain on its own.

What are the key characteristics of building a resilient organization?

A resilient organization is one that can quickly adapt to change and new circumstances which means that these organizations have: 1. Dedicated and motivated staff that are empowered 2. Strong leadership 3. An organizational culture underpinned by innovation and continuous improvement 4. A dynamic operating environment that fosters trust, transparency and accountability Do you feel that resilience is something a person is born with or can it be taught?

I am not sure I would say that we are born resilient, I would rather like to say that our life experiences play a key role in building our resilience. In the Caribbean, which is where I am from, I think that we believe that our family background, economic and social circumstances, beliefs and customs shape who we are and are partly responsible for our resilient nature, allowing us to use our intuition to respond to almost any adversity that we meet along life’s way. I also think that our everyday experiences shape our ability to respond to and manage stressors.

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Resilience

Protecting Nature, Biodiversity and Ecosystems An Interview with M. Sanjayan, PhD, Chief Executive Officer, Conservation International EDITORS’ NOTE M. Sanjayan is a human well-being. We aim for selfglobal conservation scientist whose sufficiency in the long run. work spans from genetics to wildlife That work can take a few difmigration to nature’s impacts on ferent forms, but it always starts with human well-being. He has served science and always involves local as Conservation International’s partners and local communities. We chief executive officer since 2017. help work with coastal communiSanjayan joined Conservation ties to restore mangrove ecosysInternational in 2014 and leads the tems that minimize coastal storm organization’s efforts to address the damage and store vast amounts of climate crisis by identifying, procarbon. We work with governments tecting and restoring climate-critto establish marine protected areas M. Sanjayan ical ecosystems. His peer-reviewed that enhance livelihoods for local scientific work has been published people. We work with some of the in journals including Science, Nature and biggest companies in the world to protect and Conservation Biology. He is a visiting researcher restore forests to safeguard supply chains and at UCLA and a distinguished professor of prac- also to blunt climate change. tice at Arizona State University. He is also a Catto Fellow at the Aspen Institute. Sanjayan holds a master’s degree from the University of Oregon and a doctorate from the University of California, Santa Cruz.

ORGANIZATION BRIEF Conservation International (conservation.org) works to spotlight and secure the critical benefits that nature provides to humanity. Since its inception, it has helped to protect more than 6 million square kilometers (2.3 million square miles) of land and sea across more than 70 countries. Conservation International works with over 2,000 partners in 30 countries worldwide. Building upon a strong foundation of science, partnership and field demonstration, Conservation International empowers societies to responsibly and sustainably care for nature, our global biodiversity, and for the well-being of humanity. Its vision sees a healthy, prosperous world in which societies are forever committed to caring for and valuing nature for the long-term benefit of people and all life on Earth.

Will you provide an overview of Conservation Inter national and how you define its mission?

Our mission is to protect nature, protect biodiversity and ecosystems, so that people everywhere can thrive. At no time in history has our mission been more important and more self-evident than today. We partner with communities and Indigenous peoples, businesses and governments, in over 30 countries, mostly tropical, to set up models of conservation that protect nature and also enhance 64 LEADERS

“Our goal, ultimately, is to make ecosystems more resilient so they can continue to provide for people.”

How do you describe your leadership style and what do you see as the keys to effective leadership?

It is my job to try and understand what tomorrow looks like, what next month looks like, what next year looks like and beyond.

To create a mental model of the future and be able to articulate it with enough conviction that

others can see it too. However, how I function as a leader is really more like a coach, perhaps a basketball coach, rather than as the star player.

It takes relentless teamwork, cooperation and practice to execute the perfect play, and my job is to help make those kinds of plays possible.

When it happens it’s a thing of beauty and grace.

Two traits are essential for effective leadership. The first is having a clear sense of your values. It’s relatively easy to teach someone a skill, but it’s incredibly difficult to teach them values. It’s easy to espouse values in good times or in the abstraction of a poster on the company wall. It’s far more difficult in the ambiguity of real life when there is an actual short-term cost associated with it. That’s why value-based leadership is the main thing I look for when I make hiring decisions.

The second is the ability to relentlessly seek feedback. You will never be able to evolve and grow as a leader unless you can hear the music inside and outside the organization. Your ability to evolve is dependent on it. If you’re not seeking feedback, you end up in stasis or, even worse, with an organization in stasis.

How do you define resilience and what is the role of a conservation organization in building resilience?

That’s an interesting question because resilience is really at the heart of everything we do at Conservation International. Our goal, ultimately, is to make ecosystems more resilient so they can continue to provide for people.

The key idea here is that the more diverse an ecosystem is, the healthier it becomes and the healthier it is, the more benefits it can provide to people. Coral reefs, for example, tend to be healthier and stronger when they have lots of different kinds of coral, fish and sharks. That diversity then creates a more robust food supply for local communities, and it also provides a natural barrier against flooding and storm surges.

You can apply the same lessons to organizations themselves which often function like a biological ecosystem. More diversity promotes resilience and the ability to grow and evolve.

Will Conservation International shift its strategy as a result of recent events including the pandemic, social injustice, poverty, advancing of global temperatures and more intense natural disasters?

VOLUME 43, NUMBER 4

Maasai Mara National Reserve – An area of preserved savannah wilderness in southwestern Kenya, along the Tanzanian border.

Its animals include lions, cheetahs, elephants, zebras and hippos. Wildebeest traverse its plains during their annual migration.

The landscape has grassy plains and rolling hills, and is crossed by the Mara and Talek rivers. The area nearby is dotted with villages (enkangs) of Maasai people.

The fundamental premise of Conservation International is that people need nature to survive, a fact that all of the issues you mention have made even more clear. We are not shifting our strategy, but we are placing a greater emphasis on the areas of connection between our work and the solutions to these issues. Take tropical forests, for example. Protecting the tropics is essential to slowing down the pace of climate change, so we reduce incentives for deforestation by making it more valuable for people to keep trees standing than it is to cut them down. Keeping these habitats intact is critical to pandemic prevention efforts as well.

It doesn’t change our strategy, but it may impact the places we identify for protection and the way we understand their value.

At the same time, Indigenous peoples have actively stewarded tropical rainforests for thousands of years. We will never effectively protect nature unless we partner with communities that are on the front lines of conservation. We’ve known this for a while, but these past few months have further emphasized that social justice and equity are an inextricable part of our work.

How are you able to build a resilient culture within your organization?

I consider myself Conservation International’s storyteller-in-chief. When everyone on the team clearly knows what we are working towards, how we intend to get there, and what the future could look like within the narrative arc of a story, it becomes a lot easier to stay on target during uncertain times. That’s partly how we were able to minimize productivity disruptions when we transitioned to remote work back in March. This pandemic has shown us a lot of things about our institutions and societies, but I think one of its biggest lessons is that our economic and public health are deeply VOLUME 43, NUMBER 4

intertwined with the health of our planet. For all of us at Conservation International, it was a tragic reminder of the significance of our work and a significant motivation to double down on our efforts.

How has your personal resilience helped to drive your work?

We are all the product of our experiences, and while my experiences are by no means unique, they are distressingly rare in global non-profit organizations. The fact of the matter is that I was born in Sri Lanka and raised in rural West Africa. I spent my entire childhood in the types of communities that conservation

organizations must serve if we are going to succeed in saving nature, but I never once imagined that I could work in conservation, much less that I would one day be given the opportunity to lead an organization like Conservation International. T he onl y r ea son I’m here is because at key moments in my life a few amazing people spoke up for me. I don’t take credit for those opportunities, but I do take responsibility for what I do with them. When our Board appointed me as CEO, my promise to our global team was simple; we would not live wasted lives and I work every day to keep that promise.

Finally, I would say that my family and my close group of friends are an infinite pool of support and resilience and I cannot imagine going at this alone.

Who are some of the resilient leaders you see today?

To me, the art of being resilient is nested in being truly comfortable with who you are and leading from an inner sense of purpose and confidence. A lot of people have shown this kind of resilience over the years, but three, perhaps because they are in the news, immediately come to mind: Joe Biden, Angela Merkel and Tim Cook.

Joe Biden and Angela Merkel have both overcome incredible personal difficulties over the course of exceptionally long public careers.

They’ve both shown an amazing ability to grow from these experiences and come out the other side as stronger, more empathetic and more determined leaders.

Tim Cook has shown a different, but no less remarkable, kind of resilience. Speaking from personal experience, it’s never easy to follow in the footsteps of a legendary founder. You have to walk a very fine line between being true to the values that your predecessor set while still forging a new path forward for your organization, and from my limited view from afar, Tim Cook seems to have struck that balance with incredible fortitude and grace.

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A sustainable fishing project (Projeto Pesca Mais Sustentável) in the Extractive Reserve of São João da Ponta, Pará, Brazil.

The liveilihoods of the local inhabitants are dependent mainly on agriculture, fishing and catching crabs.

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Resilience

Striving for Resilient Populations An Interview with Aaron Bernstein, MD, MPH, Interim Director, Center for Climate, Health, and the Global Environment, Harvard T.H. Chan School of Public Health EDITORS’ NOTE Dr. Ari Bernstein ORGANIZATION BRIEF The mission is also a pediatrician at Boston of the Center for Climate Health and Children’s Hospital, and an Assistant the Global Environment (environment.

Professor of Pediatrics at Harvard harvard.edu/center-climate-healthMedical School. Dr. Ber nstein and-global-environment-c-change) focuses on the health impacts of the is to increase public awareness of climate crisis on children’s health the health impacts of climate change and advancing solutions to address and use science to make it personal, its causes to improve the health and actionable and urgent by leveraging well-being of children around the Harvard University’s ability to deliver world. With Nobel Laureate Dr. Eric cutting-edge research and inform Chivian, Dr. Bernstein co-authored policies, technologies and products Aaron Bernstein and co-edited the Oxford University that reduce air pollution and other Press book, Sustaining Life, which causes of climate change. By building received the distinction of best biology book a foundation of rigorous science and supportof 2008 from the Library Journal, and which ing champions across the world who use it to has been published in several foreign language improve lives, the Center hopes to reduce health editions. Dr. Bernstein leads Climate MD, a crises, especially for the most vulnerable populaHarvard Chan C-CHANGE program to encour- tions such as children, seniors and environmenage physicians to transform climate change tal justice communities. from an issue dominated by politics and concerns about the future or faraway places, to Will you provide an overview of the one that matters to every person’s health here Center for Climate, Health, and the Global and now. He is the course director for Human Environment at the Harvard Chan School Health and Global Environmental Change and of Public Health? created the HarvardX course “The Health Effects Harvard Chan C-CHANGE is a small, softof Climate Change” which explores how climate funded, and science-based center that has change influences health through its effects on worked hard to become the media’s go-to air quality, nutrition, infectious diseases, and source for climate change, health, and equity human migration as well as solutions to the cli- issues. We translate the best available research mate crisis. In 2015, he was awarded a Lokey- to inform actions that improve public health Businesswire visiting professorship at Stanford University and has also been a visiting professor at Columbia University. Dr. Bernstein has been a member of the Harvard President’s Climate Change Task Force and Co-Chairs the University Food Standards Committee. He serves on the American Academy of Pediatrics Council on Environmental Health Executive Committee, is Chair of the Board of Directors at the U.S. Green Building Council, and is on the Board of Advisors at Parents Magazine as an envir onmental health specialist.

Previously, Dr. Bernstein served on the Board of Scientific Counselors to the CDC’s National Center for Envir onmental Health/Agency for Toxic Substances and Disease Registry.

After r eceiving his BS in Human Biology fr om Stanford University, he r eceived an MD and MPH from the University of Chicago and Harvard University, respectively. He is a recipient of Stanford University’s Firestone Medal for Research and a Harvard University Zuckerman Fellowship.

today and create a more just, sustainable, and healthy future for all. We help people understand that climate solutions are not only within our reach, but also have immediate health and economic benefits.

How do you define your role and focus your efforts at the Center for Climate, Health, and the Global Environment?

My role at Harvard Chan C-CHANGE is to help others – healthcare providers, policymakers, the media, and parents, for example – connect the dots between our environment and human health and empower them to take action on climate change. Our climate crisis, fueled by the pollution from burning fossil fuels like coal, oil and natural gas, impacts our health, healthcare delivery, and our ability to do our jobs as healthcare professionals. If we better understand these connections and how we got here, we will be better equipped to put in place actions that move us towards a healthier and more just future. My mission is to bring my experience as a pediatrician to develop climate solutions that will benefit my patients’ health.

Through our Climate MD program, for instance, we engage healthcare providers to use their voices as trusted messengers and talk about how health benefits from climate action.

How do you describe your leadership style and what do you see as the keys to effective leadership?

“Our climate crisis, fueled by the pollution from

burning fossil fuels like coal, oil and natural gas, impacts our health, healthcare delivery, and our

ability to do our jobs as healthcare professionals.”

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“We translate the best available research to inform actions that improve public health today and create a more just, sustainable, and healthy future for all. We help people understand that climate solutions are not only within our reach, but also have immediate health and economic benefits.”

Empowerment and humility. I know from my experience as a doctor that I am fallible and that any success I have depends entirely on those I get to work with. My best days are when I know that I’ve done something that has enabled someone I work with to do their work better or when I’m able to use any attention I get for myself to give voice to those who are not easily heard – children, the poor, people of color and others who have been disempowered – especially when their welfare is at stake from air pollution, climate change, and injustice.

Do you feel the pandemic has changed public perceptions of public health?

Absolutely. The pandemic has shown that we must have a strong public health infrastructure to protect our health when resources and leadership are lacking and threats like COVID19 get out of hand. This pandemic is unsurprising to those of us in public health, but it has put the importance of public health at the center of our national consciousness. We can use this awareness to reinforce that we must rely on science to protect our lives and livelihoods and that investing in public health is paramount to every other cause we care about.

How do you define resilience and how critical is resilience in public health?

We in public health strive for resilient populations and that means we have to be healthy before disaster hits and have systems in place

that can care for people when it does. Imagine how much better off we would have been in the U.S. if we had been a nation that had a healthier population, cleaner air and less racial injustice that has fueled the astonishingly worse COVID19 outcomes for African Americans. Imagine if every American had access to quality healthcare that wouldn’t bankrupt them if they used it.

We can learn a lot about resilience from nature. It has been around a lot longer than we have and knows how to bounce back when disasters strike. Underlying nature’s resiliency is an astounding array of backup plans, strategic redundancies and efficient use of resources that are the envy of any human-designed system.

What do you see as the importance of resilience in addressing the global crises the world is facing today?

I need to look no further than the young patients I care for to see the power of resilience and what it can accomplish. I have seen children who have endured hardships that would leave most of us adults in shambles and still emerge as thriving young adults. Some children are able to face obstacle after obstacle and bounce back. Their resilience inspires my own.

We must not let naysayers, nor those whose selfinterest overshadows the public good, win the conversation on climate change. We must have the courage and resilience that our own children show us and take steps forward, especially

“Underlying nature’s resiliency is an astounding array of backup plans, strategic redundancies and efficient use of resources that are the envy of any human-designed system.”

for their sake, to secure our health and a more just and sustainable world.

What does public health look like in a resilient society?

A resilient society is an equitable society.

When people in our society are unequal, health and economic disparities take root. These disparities create the societal fissures that all threats exploit, whether it’s COVID-19 or extreme weather events driven by climate change. We all have an innate human and moral responsibility to ensure the welfare of those less fortunate than ourselves but we have a selfish reason to do so too. At no point in recent history has the consequence of allowing inequity to fester been clearer than today. The pandemic has exacted the heaviest toll upon people who have not received equal treatment: the poor, older people and people of color. If we protect their health better, we protect every one of us.

How challenging is it to find a balance between health, science and politics when addressing a global health crisis?

Political agendas have always weighed on science. Those outside the scientific community often speak about science with certainty to suit their interests, whereas the scientists who have done the research may be more reluctant to do so. This creates an imbalance in public discourse. Scientists most often see first their responsibility to their own community of scholars, and second to the people in society that their research bears upon. To make for a better balance, we can support those scientists who speak out, and remind policymakers and other leaders to seek out scientists with expertise that matters to the decisions they make.

How has your personal resilience helped to drive your work?

Looking at the faces of the children I care for in the hospital, as well as my own children, always inspires me to do more. They help me remember why I must persist. Their strength keeps me going.

Who are some of the resilient leaders you see today?

I have been deeply impressed with many leaders of the youth climate movement including Leah Namugerwa and Saya Ameli Hajebi.

They are young, fearless and have overcome more in their lives than I have. I also am routinely astounded at the leadership shown within communities that face adversity around the United States.

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Resilience

Risk and Resilience An Interview with Ekhosuehi Iyahen, Secretary General, Insurance Development Forum EDITORS’ NOTE Ekhosuehi Iyahen The Insurance Development has extensive experience in a range Forum (IDF) is an industry-led pubof finance and private and public seclic/private partnership focused on tor areas and was directly involved in optimizing and extending the use of establishing and operationalizing a insurance and its related risk mannumber of globally pioneering initiaagement capabilities. Our mission is tives – the African Risk Capacity (ARC), to build greater resilience and prothe Caribbean Catastrophe Risk tection for people, communities, busiInsurance Facility (CCRIF) and the nesses and public institutions that are structuring of a novel tripartite agreevulnerable to disasters and their assoment launched in 2019 during the ciated economic shocks.

UN Climate Action summit between Launched during COP21 i n Ekhosuehi Iyahen the IDF, UNDP and the German Paris, the goal of the IDF is Ministry of Economic Cooperation t o actively leverage the capacities, and Development to increase insurance protection skills and tools that exist in the insurance in climate-exposed countries. She has published industry to help achieve the objectives of the several papers exploring both technical and policy Sustainable Development Goals (SDGs) and issues that inform how governments in develop- the U.N. Global 2030 Agenda. ing countries are increasingly leveraging insurClimate change has increasingly revealed ance instruments in innovative ways to match deep resilience gaps across the globe. COVIDtheir risk financing needs. A citizen of both Nigeria 19 emerged as a shock demonstrating the depth and Barbados, she also serves as an advisor to of the problem and we are witnessing this in the a number of governments, international develop- form of loss of lives, livelihood and the sharp ment agencies, private sector entities and academic economic downturn. At the same time, we are institutions on catastrophe climate risk and loss and also confronted with the reality that despite the damage and the role of insurance. She is a mem- tremendous progress in terms of human develber of the Experts Advisory Group to the Centre for opment over the past decades, those who bear Disaster Protection and sits on the Advisory Board the greatest risks and are the most vulnerable of the SOAS Centre for Sustainable Finance. Iyahen and exposed to the impacts of disasters are also is a graduate of the London School of Economics the ones with the least access to risk financing and Political Science (LSE) and Harvard University, solutions.

John F. Kennedy School of Government and was IDF’s mandate is linked to addressing this selected as a 2018 Rockefeller Foundation Resident issue which is so fundamental when we conPractitioner Fellow. sider resilience.

What are the benefits of the IDF being ORGANIZATION BRIEF The IDF (insdevforum.org) a public/private partnership and what has is a public/private partnership led by the rein- made this partnership work so effectively? surance industry and supported by international organizations. The IDF was first announced at the United Nations Conference of the Parties (COP21) Paris Climate summit in 2015 and was officially launched by leaders of the United Nations, the World Bank and the insurance industry in 2016. The IDF aims to optimize and extend the use of insurance and its related risk management capabilities to build greater resilience and protection for people, communities, businesses, and public institutions that are vulnerable to disasters and their associated economic shocks.

The complex global challenges faced by the world today cannot be resolved simply by the public sector or the private sector alone.

The public sector faces financing constraints, especially with the current economic crisis. The private sector often lacks origination skills for resilience-boosting projects, such as infrastructure. Accordingly, there is understandably an increasing recognition of the important role of public/private partnerships. The benefit of the IDF in this context is tremendous and timely.

As a public/private partnership, the IDF offers a remarkable portal into defining much needed collaborative enterprises to match the challenges of our time. Working together with our members we have the opportunity to define new structures that cut across boundaries, create value, solve problems and ultimately deliver solutions directly linked to addressing resilience gaps.

The success of the IDF in effectively fostering confidence across the public and private sector is built on our commitment to fostering trust among our members. This requires adhering to principles of transparency, integrity and inclusiveness. These principles are used to guide the governance, institutional structures and operations of the institution, thus facilitating open exchange, collaboration and, ultimately, innovation.

As an example, in 2019 during the United Nations Secretary General’s Climate Action Summit, the IDF signed an unprecedented tripartite agreement with the UNDP and the German Federal Ministry of Economic Cooperation and Development to increase insurance protection in 20 climate-exposed countries by 2025. This

“As a public/private partnership, the IDF offers a remarkable portal into defining much needed collaborative enterprises to match the challenges of our time.”

Will you provide an overview of the Insurance Development Forum (IDF) and how you define its mission?

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“Our mission is to build greater resilience and protection for people, communities, businesses and public institutions that are vulnerable to disasters and their associated economic shocks.”

structure was based on a joint agreement leveraging the strengths of each of the members towards a common objective.

How do you describe your leadership style and what do you see as the keys to effective leadership?

Trust, integrity and humility are important elements of my leadership style. They are particularly important when leading ventures involving diverse communities with different objectives and interests that may need to be reconciled.

Under the IDF umbrella there are a range of members from across the public and private spectrum. There are technical, governance and political issues that need to be addressed at the same time as adhering to sustainability and commercial interests. Reconciling these positions, expectations and needs is not an easy task.

These values are also important in establishing meaningful relationships that extend beyond short-term transactional interests and create value for all members. If you are committed to the challenge and complexity of credible long-term institutional building, then I see these principles as non-negotiable. They are also critical when it comes to fostering confidence, commitment and cultivating a motivated network.

How does your deep understanding of risk help inform resilience?

Resilience is not possible without risk management. Understanding risk is a prerequisite for resilience building. Similarly, actively managing risk through reducing it and transferring it are the other important elements of the risk management spectrum.

From my experience working on projects in Africa, Europe, the Caribbean and Asia, I am sure we can all agree that the risks faced in the Burkina Faso are not the same as those in the Cayman Islands, Vietnam, Germany or Bolivia.

Understanding the specific context is important in defining what resilience should be or could be in that context.

It is important to note that the act of analyzing risk and cultivating a proactive risk management culture is an essential component of building resilience. It can strengthen the necessary acumen and wherewithal required to navigate through a crisis towards recovery.

How do you define resilience and how critical is resilience for the insurance industry?

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Resilience is defined as the ability to recover or bounce back from difficulty. This concept is of course applicable at different scales, from individuals, institutions, communities and governments. There are however layers to resilience. I will touch on two as examples: First, the manifestation of resilience is context specific, be it at the household, community or government level. This is linked to an understanding of the risk faced and also the options available to support recovery. As such, approaches to resilience cannot be prescriptive and naturally must build on the specificities of the context.

For the insurance industry, the implication of resilience being context specific is that understanding the risks for insurers is a critical element of the industry’s value proposition.

Ultimately, this understanding of risk shapes the insurance sector’s ability to design and provide solutions that are appropriate, effective, responsive and can also be part of a suite of broader risk management solutions that support resilience.

Second, I believe there is an element of resilience that is tied to the collective. The ability of an individual to be resilient is not only determined by the sheer grit and will to bounce back. It is also informed by an awareness of the tools, options and communities available to support recovery and the willingness and boldness to actively tap into these options.

In line with this focus on the collective, the industry’s principal value proposition hinges on the effective pooling of risk and then the transferring and spreading of that risk through diversification across perils, etc. In a sense this collective principle is what ensures that when clients are affected, the necessary support is rendered through appropriate products thereby facilitating effective recovery. Insurance is a collective enterprise in many ways.

What are the keys to enhancing the use of insurance to build greater resilience against disasters?

There are several elements which are essential. The first is clarity on the resilience objectives or goals. It is important for individuals, households, communities, businesses or even governments to establish a collective vision regarding their resilience objectives. Second, is an understanding of the risks that could potentially undermine the ability to

achieve the resilience objective/vision. Third, is an awareness of the tools and options necessary to build resilience.

Insurance in its broad sense, from risk understanding to underwriting capacity and as a public policy lever, is indeed a major tool that can be leveraged in an effort to build resilience.

If structured appropriately, it can be mutually reinforcing of other instruments and policy strategies.

Do you feel that resilience is something a person is born with or can it be taught?

I believe it is something that can be honed over time. I consider it to be a function of internal disposition shaped by one’s external surroundings coupled with learning through direct experience or otherwise. The willingness to constantly learn, adapt and move forward is a crucial element of resilience.

How will you define success for the IDF as you look to the future?

For me, success for the IDF would be a thriving public/private partnership actively fostering coalitions that allow for insurance-related resources and capabilities to be actively applied towards helping to achieve the objectives of the SDGs. Of course, this is a broad remit and one that will evolve over time. Thus, success is not static. It is the duality of an institution that is indeed true and disciplined enough to abide by its ethos, but is also adaptive to meet new world realities and risks and thus can stand the test of time.

Underpinning the broad institutional structures that I hope will drive success is also a fundamental element linked to equity in the philosophical sense of the word. As was mentioned, we are increasingly living in a world where the most vulnerable are being left behind with limited access to finance to help support their resilience. For me, this is at the heart of the mission of the IDF and driving the important contribution insurance can make as part of the broader development finance architecture.

My expectation is that through the IDF and its public/private structure, we can continue to make a meaningful contribution towards greater understanding of risk and resilience. The IDF will continue to actively support the incubation and deployment of innovative insurance solutions with the potential to be transformational in nature and which can offer much needed protection to millions across the world that are exposed to the impacts of disasters.

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Resilience

Resilient Cities An Interview with Mauricio Rodas, Former Mayor, Quito, Ecuador EDITORS’ NOTE Mauricio Rodas Urbanization of the World Economic has a JD from Universidad Católica Forum. In 2019, he was named one de Quito. He also holds two of the 100 World’s Most Influential master’s degrees in government P e o p l e o n C l i m a t e Action by administration and political science Apolitical. He also received UPenn’s from the University of Pennsylvania Wo r l d U r b a n L e a d e r s h i p Award (UPenn). He started his pr ofesand is a Distinguished Fellow on sional career with the UN’s Economic Global Cities at the Chicago Council on Commission for Latin America and Global Affairs. In 2020, he was desigthe Caribbean in Santiago de Chile nated as Senior Fellow of the Adrienne and Mexico City. Later he worked as Arsht-Rockefeller Foundation Resilience a policy consultant for the Mexican Center from the Atlantic Council.

Mauricio Rodas government. In 2007, he founded Currently, he is a Visiting Scholar and served as the Executive Director at the University of Pennsylvania’s of Ethos Public Policy Lab, a think tank based Penn Institute for Urban Research, Perry World in Mexico ranked among the most influential in House and the Kleinman Center for Energy Latin America by the Global Go To Think Tank Policy, and he is promoting the “Cities ClimateIndex Report.

Resilient Infrastructure Financing Initiative – In 2011, Rodas returned to Ecuador and C2IFI.” C2IFI aims to develop a knowledge hub founded SUMA, a national political party. to consolidate information about financing In 2013, he ran for President of Ecuador; opportunities for cities and to facilitate cities’ the following year he was elected Mayor of Quito officials access to these resources.

(2014-2019). During his term, Rodas was the hosting Mayor of the UN’s Conference on Urban What attracted you to public service and Sustainable Development – Habitat III. He also serving as Mayor of Quito? had an active leadership role in the main city My passion for politics began at a very networks: two terms as world Co-President of early age. As a child, I was deeply fascinated UCLG, member of the global boards of C-40 by the anecdotes from my father and maternal Cities Climate Leadership Group, ICLEI and grandfather, both of whom were congressmen the Global Covenant of Mayors for Climate and before I was born. My fascination with politiEnergy. cal discussions, the admiration of my ancestors’ He is a Young Global Leader and mem- achievements in their years in politics, as well ber of the Global Future Council on Cities and as realizing it could be a great path to solve

“Resilience is the ability of a system to continue operating after going through external shocks or disasters while continuously transforming and adapting to the new normal.”

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injustice in my country, made me decide to devote my life to politics and public service as I thought it was the most effective way to contribute to improve people’s lives.

I became a lawyer and later on, I studied political science and public administration at the University of Pennsylvania, as I wanted to gain the knowledge and understanding of public service and the skills needed for it. I returned to Ecuador after living for several years in the U.S., Chile and Mexico, formed a new national political party, and ran for the Presidency in 2013 as an outsider candidate.

In 2014 I ran for Mayor of Quito, the capital, against the incumbent. For the first time, the political party of former President Correa, who stayed in power for ten years, lost an election, and that milestone was the beginning of the end of his authoritarian regime. My dream of serving the most in need became a reality. As Mayor, I was honored by the impact that can be generated by leading your city, being close to the people and focusing on what is really necessary to make your city more sustainable, resilient, inclusive and livable.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I aim to be a transformational leader by trying to convey my way of thinking and inspire my colleagues and constituents with my vision.

For me, being an effective leader means having a passion for a cause that is bigger than yourself and being able to make the right decisions with courage and responsibility to deliver on the vision. Having values and living up to them in all tiers of your life and respecting other people’s opinions are vital assets for an effective leader. I believe a leader should be humble and continue to always learn on their own and from others and, as important, be an effective communicator and an active listener.

How do you define resilience and how critical is resilience in addressing the crises facing the world?

Resilience is the ability of a system to continue operating after going through external shocks or disasters while continuously transforming and adapting to the new normal. This is achieved through comprehensive urban planning, evaluation, coordination among city agencies and the effective use of evidence-based data. The year 2020 is witnessing one of the worst pandemics the world has ever seen and VOLUME 43, NUMBER 4

“It is fundamental to transform the international financial architecture that was designed for nations and not for cities, to enable cities to have direct access to the resources needed to build and implement resilience frameworks and address future external shocks.”

COVID-19’s adverse effects have resulted in a global crisis that has touched almost every aspect of human well-being. Mayors have demonstrated strong local leadership as well as synergies with national governments when analyzing and dealing with the outbreak and recovery phases. Since there is rising awareness of cities as key global players to tackle challenges such as climate change and migration, among other external shocks, it is crucial to enable them to have adequate mechanisms to develop and maintain appropriate resilient infrastructure and to increase resilience capabilities. It is fundamental to transform the international financial architecture that was designed for nations and not for cities, to enable cities to have direct access to the resources needed to build and implement resilience frameworks and address future external shocks.

What do you see as the contribution that Ecuador can make to build a more resilient world?

Quito was selected to be part of the 100 Resilient Cities (100RC) initiative. As a result, the city was able to review its strengths and vulnerabilities and assess its capacity to face these challenges by developing and implementing Quito’s Resilience Strategy. Quito is prone to natural disasters, as volcanoes surround the city and our country lies in one of the world’s mega faults. During my mayoral term, I built water pipeline suspension bridges over several rivers as a resilient measure in case of the imminent eruption of the Cotopaxi volcano for safeguarding the water supply and sanitation for the entire city. Additionally, I wanted to address the fact that 70 percent of the food we consume in the city came from other provinces and promoting the increase of urban gardens was part of the strategy for building food resilience in sustainable urban environments. At the beginning of my mayoral term, the city had 800 urban gardens, and when I left office, the number grew to 2,000. During our administration we built the first metro line in the country which will mobilize 400,000 people per day and cut CO2 emissions by 2.5 million tons in the next 30 years and will become an important resilience policy for the future.

Ecuador, like other developing countries, still needs to build resilience capacity. The COVID-19 pandemic severely affected the country’s systems and it is evident that it has not yet institutionalized resilience-building in their planning and operations.

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What does resilience look like for the one billion migrants on the move in the world today?

Migrants predominantly settle in cities where their immediate needs have to be addressed and where essential services and urban infrastructure is provided. Resilience for migrants will be possible only when their physical health, psychosocial conditions, social interactions and economic circumstances allow them to be successfully integrated in the host nation. Strong social safety nets and sufficient and adequate resources are needed to address migrants’ needs and to enable welcoming environments.

What is the role of resilient infrastructure in protecting and sustaining local livelihoods and economies?

Resilient infrastructure is not only a vital aspect for city planning, but also an engine for economic recovery. The COVID-19 crisis has triggered the creation of multibillion-dollar recovery packages from national governments and new lines of credit from different IFI’s across the world. A consensus is growing to make these investments climate resilient. Since much of these resources should be disbursed to urban areas because of their relevance to meet with the Paris Agreement and other international agendas, this can become a historic turning point to foster the kind of infrastructure transformation cities and their communities need to cope with climate change and resilience building challenges.

There has been, internationally, a trend away from cross-border collaboration, a rise in nationalism, and a tendency for nations to

increasingly go it alone. What do you think this means for the future, particularly in the face of far-reaching crises like the pandemic and climate change?

That has not been the case with cities worldwide. City diplomacy has proved to be more practical than nation-states international relations, as political or ideological stances are absent from the discussions, and it is more agile and productive as it has been shown during the COVID-19 pandemic. Cities have shown their collaborative power at an accelerated rate when sharing best practices, knowledge and data. Their innovation ideas have multiplied and solidarity among cities has flourished to every corner of the world through bilateral diplomacy and city networks.

Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

Collaboration and global alliances are definitely determinant for achieving a resilient, equitable and sustainable future for vulnerable populations.

There is a great opportunity and a growing trend for city collaboration and alliances as local actions and global cooperation among cities can be observed in the many city networks created to connect cities and regions. Additionally, cities are reactivating their international partnerships to deal with COVID-19’s outbreak, immediate response and resilience framework development. This pandemic can be an opportunity to connect local priorities to global issues and to incorporate international lessons learned in city planning and day-to-day operations.

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“Resilient infrastructure is not only a vital aspect for city planning, but also an engine for economic recovery.”

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Resilience

Water as a Driver of Change An Interview with Henk Ovink, Special Envoy for International Water Affairs for the Kingdom of the Netherlands, and Sherpa to the United Nations/World Bank High Level Panel on Water EDITORS’ NOTE In 2015, Henk In 2015, you were appointed as Ovink was appointed by the Dutch the first Water Ambassador of the Cabinet as the first Special Envoy Netherlands. Will you discuss this for International Water Affairs. As role and your key areas of focus? the Ambassador for Water, he is As Special Envoy for International responsible for advocating water Water Affairs for the Kingdom of the awar eness ar ound the world, Netherlands, I am an ambassador dedbuilding institutional capacity icated to a specific topic, and for me and coalitions among gover nthat is water. I started five years ago ments, multilateral organizations, upon request of the Dutch Cabinet, private sector and NGO’s, and as they wanted a 24/7 representative initiating innovate approaches to to work around the world on water Henk Ovink address the world’s stressing needs awareness, diplomacy and action. As on water. Ovink is also Sherpa to water ambassador, it is my ambition the UN/World Bank High Level Panel on Water. to connect the international water challenges, Ovink served on President Obama’s Hurricane global development, security and climate Sandy Rebuilding Task Force where he led needs with our commitments on water policy the long-ter m innovation, r esilience and and expertise. Connecting these global needs rebuilding efforts. He developed and led the with the unique Dutch knowledge, expertise, Rebuild by Design competition and initiated and experience in water governance, politics, the National Disaster Resilience Competition. management and action is an opportunity for Before joining the Task Force, Ovink was both sustainable impact. The Netherlands is reachActing Director General of Spatial Planning ing out to the world. We consider it our misand Water Affairs and Director of National sion and responsibility to do everything we can Spatial Planning for the Netherlands. He towards inclusive and sustainable change in holds a research position at the University of the context of the 2030 Agenda for Sustainable Groningen and teaches at the London School Development. of Economics and Harvard Graduate School Today, I act on behalf of the Ministers of Design. His book, written together with Jelte of Foreign Affairs, Infrastructure and Water Boeijenga, titled Too Big: Rebuild by Design: Management, Economic Affairs and Climate A Transfor mative Appr oach to Climate Policy, and Agriculture, Nature and Food Change, explores his climate and water work Quality. This underlines the integrated Dutch for the Obama Administration. In January approach. I am constantly working on creating 2018, Ovink was awarded an honorary mem- a better understanding and awareness through bership from the Royal Instítute of Engineers of research, capacity building, and education, the Netherlands for his “transformative global working with the youth, marginalized comwater work.” munities and in places at high risk. With better

“As water ambassador, it is my ambition to connect the international water challenges, global development, security and climate needs with our commitments on water policy and expertise.”

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understanding and increased awareness come partnerships, strong coalitions, and collaborations for action because the second need, and my dedication, is about action: helping the world to move beyond response and towards preparedness.

You have said that “Worldwide, water is the connecting issue, the number one global risk and the opportunity for comprehensive cultural change.” Will you discuss the critical importance and impact of water in the world?

“Water is life”, former Secretary General of the UN Ban Ki-moon used to say. He is right, but it is more. Water is the driver of change. It is critically important and interestingly complex.

Water is essential for food, energy, equality, gender rights, health, industrial development, livable cities, nature and biodiversity, and the ecosystems around us. Access to safe water and sanitation is one of the cornerstones of our socioeconomic development. Estimates indicate that if current trends in water security continue, by 2050 forty-five percent of global income, fifty-two percent of the world population, and forty percent of global grain production will be at risk. Water is a matter of life and death.

At the same time, water offers enormous opportunities. Understanding water’s complexity, valuing it in its entirety, and managing it in an inclusive way turns water into inspiring leverage for impactful and catalytic change.

Water is the enabler – it brings the Sustainable Development Goals (SDGs) within reach. Smart investments in water lead to incredible benefits.

With clean drinking water available, health costs go down, gender opportunities go up, equality goes up and education opportunities go up.

With 24/7 guaranteed and safe water, conflict risks go down, and food security goes up. The good news is that investing in water pays off.

The World Resources Institute estimates that it would cost just over 1 percent of global GDP to invest in the infrastructure required to provide clean water for all countries by 2030. By contrast, diseases linked to contaminated water cost many countries up to 5 percent of GDP due to poor health and lost productivity.

According to the UN, every $1 invested in safe drinking water in urban areas yields more than $3 in saved medical costs and added productivity on average. For every $1 invested in basic sanitation, society makes $2.50 back.

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“Together with more than 75 partners, the Global Commission launched a Year of Action to scale up climate adaptation solutions under eight Action Tracks and, no surprise, one of them is water. We are building a climate-proof water agenda and have formulated concrete goals and results to be achieved for the most important components based on a four-step process.”

The return is higher in rural areas, with $7 gained or saved for every $1 invested in clean drinking water.

How do you describe your leadership style and what do you feel are the keys to being an effective leader?

My mother and father both passed away after long and rewarding lives and they continue to inspire me to this day. My father was an architectural engineer. No problem was ever too big or too crazy to take on, but his solutions were always people-oriented. He believed that only through collaboration the best solutions could come to life and only by collaboration values can be shared.

My mother was the activist, lead community organizer and first female school director in the east of the Netherlands post-World War II. She was an amazing educator, always bringing groups of people together. She was the personification of the UN’s motto “leaving no one behind.”

I try to combine the best of both of them and live up to their standards. I think their upbringing determined who I am today and how I work. To me, successful leadership is all about collaboration, and not about self-interest, bringing people together and getting things done. It is as simple as that because success can only be measured by results. At the end of the day, we need to accomplish change on the ground in the lives of people that need it most.

How do you define resilience and how critical is it to being successful in your role?

Resilience is in the heart of what I am trying to do every single day. Resilience is about being robust and adaptive at the same time. It is about nature-based solutions and about respect for the cultural and historical context. It is about including everyone and leaving no one behind. We have to move the world from a response mode to a preparedness mode and we must build back better, learn faster and progress building back better for a total shift and reset of our outdated standards. We need scale and replication, and at a different speed and extent than we see now. When done right, climate resilience can yield economic, social, and environmental benefits.

This is exactly what we do with the Water as Leverage Program in three cities in India, Bangladesh and Indonesia. The project “City VOLUME 43, NUMBER 4

of 1,000 tanks” in Chennai, India, for instance, offers a holistic solution to the problems of floods, water scarcity, and pollution and identifies the interrelationships between the underlying causes. The project relies on nature-based solutions solving holistically the problems of water supply, sewage, and flooding, while building capacity and creating opportunities for the communities at risk.

What do you see as the contribution that the Netherlands can make to build a more resilient world?

The Netherlands and water are inseparable.

Water determines how we plan and protect our cities and our landscapes. It is about how we work together through our “polder model” to keep dry feet and secure safe drinking water for all in the Netherlands, in Europe and through our river basins and across the world. From strategy to planning practice to implementation, we manage to bring all stakeholders, partners and interests together in an innovative and catalytic way. Water is as much about adaptation as it is about mitigation. We have a lengthy and rich tradition of tackling this through innovative water-technology, inclusive collaboration within a robust and transparent governance system, and public/private finance mechanisms. Water cuts across all our challenges, needs, disciplines and opportunities.

We offer the range of this knowledge, experience and dedication to the world based on our responsibility because we are convinced that we can make a difference and we must make that difference. That is also why the Netherlands initiated the Global Commission on Adaptation to share its knowledge on how it has managed to adopt innovative water management solutions.

How will the Global Commission on Adaptation’s work help protect people and economies in the future?

The Global Commission on Adaptation was launched in The Hague on October 16, 2018 by 8th UN Secretary General Ban Ki-moon. He leads the group with co-chair Bill Gates (of the Bill & Melinda Gates Foundation), and Kristalina Georgieva, Chair and Managing Director of the IMF and former CEO of the World Bank. The Global Commission on Adaptation seeks to accelerate adaptation action and increase political support for building climate resilience. Together with more than 75 partners, the Global Commission launched

a Year of Action to scale up climate adaptation solutions under eight Action Tracks and, no surprise, one of them is water.

We are building a climate-proof water agenda and have formulated concrete goals and results to be achieved for the most important components based on a four-step process integrating the international climate and water dialogues by: 1) making sure that water and climate adaptation action are part of the COVID-19 relief and recovery; 2) galvanizing pledges from global leaders and their institutions on water and climate adaptation action for the Climate Action Summit in January 2021; 3) including the water agenda in the NDCs, the Nationally Determined Contributions that countries must provide to achieve the goals in the Paris Climate Agreement; and 4) building a decade of water and climate adaptation practice for reform in this critical Decade of Action.

There has been, internationally, a trend away from cross-border collaboration, a rise in nationalism, and a tendency for nations to increasingly do it alone. What do you think this means for the future, particularly in the face of far-reaching crises like the pandemic and climate change?

That is of course a very worrying development. Water does not stop at borders, so real and effective solutions require an international perspective and international transboundary cooperation. We need to go all the way with an inclusive and sustainable approach, leaving no one behind. It is a dangerous illusion that we can face major global challenges from our own island, thinking we are safe there. Just think of the catchment area of rivers which often flow through several countries. Another reality is that everything is interconnected: drought in a country can cause political instability, migration flows, and regional conflicts, always across man-made borders or barriers.

Today, in the COVID-19 pandemic, this is more urgent than ever. Governments worldwide are investing more than $10 trillion this year alone in response to the COVID-19 pandemic, but most recovery packages are hardly integral, sustainable and inclusive. Regardless of all this, when others are much worse off than us and we have the capabilities and the resources, then we simply must help. We have no time to waste.

We can do it if we work together across all our diverse interests, ideas and borders. Imaginary or physical, we must break down these walls.

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Resilience

Nature-Based Solutions An Interview with Jennifer Morris, Chief Executive Officer, The Nature Conservancy EDITORS’ NOTE Jennifer Morris geographies, backgrounds, ideolois The Nature Conservancy’s Chief gies and sectors around a common Executive Officer. For the past 25 cause: nature. Our mission is to conyears, she has dedicated her life to serve the lands and waters on which protecting the environment for peoall life depends, ultimately creating a ple and nature. Almost 30 years ago, world where people and nature thrive she was teaching in Namibia, with together. To accomplish this, we are an eye on a career in public health. focusing on the two areas where we She then went on to receive a masthink we can make the biggest difter’s degree in international affairs ference: protecting healthy oceans, from Columbia University with a freshwater and lands, and climate focus on business development and change mitigation and adaptation.

Jennifer Morris micro-finance. After a short stint at Since our founding, TNC’s Women’s World Banking, she joined incredible network of staff, volunteer Conservation International. Morris was previ- leaders, and generous donors have made it ously president at Conservation International, possible for TNC to protect more than 125 milwhere she oversaw all programs across 29 coun- lion acres/50.6 million hectares of land (bigger tries and more than 600 million hectares of pro- than the land area of Spain), conserve thoutected land. Prior to her role as president, she sands of river miles, and develop more than was the chief operating officer and oversaw sig- 100 marine projects across America’s 50 states nificant growth in budget and staff. At CI she and dozens of countries and territories around also worked on the conservation enterprise team, the world. Our goal is to create a world where oversaw the Global Conservation Fund, and people and nature thrive together. We know managed the Verde Ventures program whose that the actions we take today are important business partners today employ nearly 60,000 for protecting the natural world we rely on, local people in 14 countries with half a million and for charting on a more sustainable path for hectares of important lands protected or restored. future generations.

Morris has also led Conservation International’s How do you describe your leadership Center for Environmental Leadership and style and what do you see as the keys to Business, which partners with corporations to effective leadership? amplify conservation efforts and increase sustainability throughout supply chains.

I’m a strong believer in the power of global, radical collaboration – both within an organization and in the broader environmental field. To me, effective leadership is inclusive leadership. It means bringing more people to the table, perhaps those who have been marginalized before or voices we don’t always agree with, to address environmental challenges in innovative ways. I do my best to practice humility and curiosity with my staff, and I ask other managers to do the same. This approach encourages people to listen for understanding, rather than listening to respond, and encourages teams to work together in ways they haven’t tried before.

Building this kind of inclusion and collaboration sometimes requires new structures, incentives, or other operational changes, and it might also require an even deeper culture shift.

As a leader, my goal is to build trust between teams and colleagues so they are encouraged to collaborate, celebrate each other’s successes, and raise their sights beyond their own budgets and programs toward a shared vision.

How do you define resilience and what is the role of a conservation organization in building resilience?

As a conservation organization, we are especially excited about the role of naturebased solutions in building resilience, particularly

ORGANIZATION BRIEF The Natur e Conservancy (nature.org) is a global environmental nonprofit working to create a world where people and nature can thrive. Founded at its grassroots in the United States in 1951, The Nature Conservancy has grown to become one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than a million members and the dedicated efforts of its diverse staff and more than 400 scientists, it is able to impact conservation in 79 countries and territories across six continents.

Will you pr ovide an overview of The Nature Conservancy and how you define its mission?

The Nature Conservancy has been around since 1951 – we are celebrating our 69th birthday this October. For nearly seven decades, TNC has brought people together across 74 LEADERS

An aerial view of Clayoquot Sound on the west coast of Vancouver Island in the Canadian province of British Columbia. The Conservancy is conserving over 250,000 acres of old-growth forest in partnership with local Indigenous communities, doubling the area’s current protection. Clayoquot Sound is a critical part of the 100 million acre Emerald Edge, the largest and last intact coastal rainforest on Earth, whose majestic lands, waters and wildlife are a global treasure of epic biodiversity now struggling from threats to the environment in coastal Washington, Alaska and British Columbia.

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Austin Laing-Herbert, Project Operations Coordinator for Nature Seychelles, snorkels over the Cousin Island Coral Reef Restoration Project in the Cousin Island Special Reserve, Seychelles.

in communities that stand to face the worst impacts of climate change, like extreme heat and more frequent and intense storms. Nature is one of the most powerful and cost-effective tools we have to create climate resilience for vulnerable communities. For example, salt marsh ecosystems which reduce wave height and energy during storms helped reduce losses up to 30 percent in some areas of the northeast U.S. impacted by Hurricane Sandy in 2012 and saved over $650 million in damage overall.

At the same time, these solutions also do so much more. Healthy natural systems (wetlands, grasslands, forests, etc.) store and absorb carbon – in fact, TNC’s scientists found that they can provide one-third of the emissions reductions needed to meet the Paris climate agreement’s goal for 2030. They also provide us with clean air and water, wildlife habitat, and places of recreation and inspiration.

Recent events, like the spread of COVID-19 from wildlife to humans and the resulting pandemic, are a clear wake-up call that protecting and restoring nature is more urgent than ever before. A recent study in Science demonstrated that protecting wildlife and forests would not only help prevent the spread of zoonotic diseases, but also cost just 2 percent of the estimated financial impacts from COVID-19.

As society rebuilds from the impacts of the global pandemic, we have the opportunity to invest in nature-based solutions that create jobs, stabilize economies and improve human health. For example, large-scale nature restoration efforts such as rebuilding wetlands or restoring degraded lands to natural forests have the potential to create as many as 40 jobs per every $1 million invested. During the 2009-2010 stimulus, every million dollars invested in ecosystem restoration created 10 times as many jobs as investments in traditional energy sectors.

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What do you see as the importance of resilience in addressing the global crises the world is facing today?

Climate change is the biggest threat facing our world today. Impacts from the climate crisis threaten to undermine economies that depend on healthy natural resources, render entire cities uninhabitable from unmanageable heat waves, destroy coastal communities, increase the risk of zoonotic diseases, worsen the impacts of wildfires, and other horrific impacts.

Solutions to the climate crisis are about dramatically and urgently reducing greenhouse

gas emissions. At the same time, these solutions must be about building resilience today so that we can survive the climate impacts we have locked in, and building resilience for the future so that we avoid further destruction. This is how we can put the world on a more sustainable path for our children and grandchildren.

I mentioned nature-based solutions earlier. They are a key component to building this kind of resilience. Important also is learning from and partnering with Indigenous Peoples and local communities who have been managing natural resources and stewarding lands since time immemorial. In Australia, The Nature Conservancy is partnering with Indigenous communities to improve grassland health, sequester carbon, and reduce the risk of wildfires like the devastating bushfires in early 2020. Through this program, Indigenous rangers in Australia set smaller, controlled burns to prevent the buildup of dry grasses that contribute to larger, hotter wildfires. These “controlled burns” draw on traditional knowledge dating back thousands of years before fire suppression policies and practices became the norm, and much of our fire work in the United States applies these same principles. This program contributes to healthier grasslands while generating income for Indigenous communities through the sale of carbon credits.

How critical is resilience to driving impact in non-profit work?

The non-profit model has historically relied on generosity from donors and eligibility for government grants. These sources of funding remain incredibly important, but they are also limited, particularly in the face of an economic downturn when many donors and grantmakers are focused on crisis response efforts.

Mangrove in the shallow coastal salt flats of Warderick Wells Cay in the Bahamas Exuma Cays Land.

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School of Gobblegut fish at TNC built shellfish reef at Oyster Harbour, Albany, Western Australia. The oyster reef was built in November/December 2019. Today, a great variety of marine life and fish can be seen around the reef.

We know that our mission is more important now than ever before. That’s why we’re tapping into new sources of capital, like impact investment and debt restructuring, that can maximize the impact of traditional philanthropy to fund conservation that also supports local economies. One example of this work is Blue Bonds for Conservation, an approach which focuses on island and coastal nations who are particularly vulnerable to climate change and rely on healthy marine ecosystems for their local economies and protection from storms. Blue Bonds for Conservation leverages up-front philanthropy to restructure sovereign debt in exchange for a countries’ commitment to reinvest in natural resources by protecting as much as 30 percent or more of its nearshore ocean areas. The savings then helps the country create marine protected areas and fund conservation work that balances the needs of nature and people, leading to sustainable economic opportunities for all partners involved. In 2016, TNC worked with the Republic of Seychelles on this kind of debt restructure and to date the government has established marine protected areas twice the size of Great Britain.

With this approach, and with generous funding from philanthropists like Mackenzie Scott who donated $10 million in support of Blue Bonds in July 2020 to fund the teams, science and planning that turns a financial deal into a conservation success, TNC is now planning to work with as many as 20 island and coastal nations to refinance their national debt and unlock $1.6 billion for ocean conservation.

How has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Pause, rethink, invest. This process applies to both interruptions from COVID-19 and the long-overdue reckoning with systemic racism in the environmental movement and unequitable experiences within our own organization.

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The global pandemic has led to pausing field work in some places, arranging for virtual work for thousands of staff, and adapting advocacy strategies that hinged on longplanned events such as the Convention on Biological Diversity. Our goal is not to focus on how we can “return to normal,” but instead how we can continue advancing conservation priorities and science in our new and ever-changing reality.

In a similar vein, we are taking stock of TNC’s own participation in the systems and structures that have led to marginalizing Black, Indigenous Peoples, and People of Color across our history and our day-today work. I still have much to learn, and I’m grateful to the many courageous colleagues who have provided frank and direct counsel to me on these topics. As an organization, TNC has much to learn as well, and there’s a lot of work to be done to acknowledge past harm and be more inclusive. We’re taking steps now to build capacity around antiracist work, improve our organization, and lift up partners who are doing essential work in environmental and racial justice. This will be a long process and we are dedicated to learning from experts and BIPOC colleagues on how to get this right.

Will The Nature Conservancy shift its strategy as a result of recent events and the advancing of global temperatures and more intense natural disasters?

We aren’t shifting our strategies, which have long focused on the impacts of climate change like rising temperatures and more frequent and intense storms, but we are doubling down on the areas where we can have the greatest impact. Now more than ever we see the urgency and importance of our mission.

We are intensely focused on mitigation and adaptation in response to the climate crisis, and we will continue to be. At our core, we are a science-based organization, and we will continue to rely on the strongest science to inform our approach.

As a leader, how are you able to build a resilient culture in your organization?

We are living through a moment where resilience is key to thriving, but it doesn’t look the same each day. As a working mom and the first permanent woman CEO of TNC, I can say with honesty and exhaustion that trying to parent and run a global nonprofit organization is hard. Some days are easier than others, but the realities of the COVID-19 pandemic have forced us all to face challenges that we did not anticipate.

When I am talking to colleagues about resilience and planning for the future, I tell them, “This is a marathon, not a sprint.” People come to work at TNC because the mission is important to them and the world is counting on us to do our part to create a more sustainable future for the next generations. This urgency and desire to do right by the world can sometimes lead to burn out. The added stress from the global pandemic which has upended our daily lives, relationships, and routines can put our teammates even more at risk. I encourage colleagues to take breaks, to experiment with flexible working arrangements, and to take care of themselves. Our Global Safety Director works closely with our operations and HR teams to ensure we have the resources and policies in place to help teams navigate this difficult time.

Importantly, I also address managers directly, and ask that supervisors do their part in creating a culture where people have confidence that they can ask for help without fear.

The second important message is not to be afraid of failure. In our work, the stakes are high, but we must remember that failure is part of the scientific process. We need to know what doesn’t work, not just what does.

Reframing failure as “learning” is critical to building resilience because it gives you the tools to get up and try again.

Do you feel that resilience is something a person is born with or can it be taught?

I think we are all born with the capacity for resilience, and that resilience is a skill that should be honed over time. I think about watching my daughter learn to walk for the first time – there was a lot more falling than walking for the first few weeks. These tumbles never really seem to phase babies and young children; it’s usually the parents who react with fear. As we get older, we start to fear falling.

We start to worry that failing at something once means we’ll continue to fail over and over.

Usually, that’s not the case. Practicing resilience means having the courage to try again, try new things, and be open to new relationships and ideas that can shine a light on a better way forward.

How has your personal resilience helped to drive your work?

I have always thrived on pushing myself out of my comfort zone. Reminding myself not to get too comfortable with any job or any mindset. We have to continuously be pushing ourselves to embrace a growth mindset which is for me the key to building lasting resiliency.

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Resilience

A Constant State of Evolution An Interview with Kristine Tompkins, Cofounder and President, Tompkins Conservation EDITORS’ NOTE Kristine McDivitt and culture that has disconnected Tompkins, for mer CEO of the itself from the hard and cold facts Patagonia clothing company, is the that without healthy ecosystems, there Cofounder and President of Tompkins will be no future for humans and the Conservation. Alongside her late husnatural world. band, Douglas Tompkins, she helped How do you describe your leadestablish 13 national parks in Chile ership style and what do you see as and Argentina, conserving 14.5 milthe keys to effective leadership? lion acres. Tompkins Conservation My nickname during my tenure has also worked to advance ideas as CEO of the Patagonia company in restorative agriculture and create was the Benevolent Dictator. I am economic opportunities related to very inclusive as a leader but rather Kristine Tompkins nature-based tourism. She serves relentless when it comes to results in various positions of global leadand accomplishing difficult goals. My ership in conservation, including as Chair of interest was as much in the art of putting teams National Geographic Society’s Last Wild Places together as it was with what we were producing campaign. She received the Carnegie Medal and selling. I’ve carried these same characterof Philanthropy in 2017 and serves as the UN istics as a leader directly into our conservation Environment Patron of Protected Areas. work for the last 27 years.

How critical ar e metrics to track ORGANIZATION BRIEF Activists, advocates, the impact of Tompkins Conservation’s biologists and builders, the people of Tompkins work?

Conservation (tompkinsconservation.org), founded Essential. We at Tompkins Conservation

by Kristine and the late Douglas Tompkins are keenly conscious of the ecological clock (1943–2015), are working to confront the ticking loudly in our heads. The climate crisis, twin crises facing life on Earth: climate chaos and collapsing ecosystems. More than a quarter century ago, Tompkins Conservation committed itself to working on the ground in the Southern Cone of South America. From northern Argentina to southern Chile, the organization is creating landscape-scale conservation projects that focus on restoring an area’s full complement of native species.

Where did your interest in conservation develop and will you discuss the key areas of focus for Tompkins Conservation?

It’s hard to pinpoint those shifts in your life that aren’t especially noteworthy at the time but were tectonic and changed the direction of your life. Certainly, working with Yvon and Malinda Chouinard as we began the company Patagonia in the early 1970s was central to my understanding that all was not well in the natural world. Our family was raised on our great-grandfather’s ranch so that lifestyle also led us outdoors and I’ve stayed outdoors, in a manner of speaking, ever since.

Everything we do at Tompkins Conservation is based in the central belief that all life has intrinsic value. Everything we undertake is done to fight the onslaught of the industrial economy 78 LEADERS

episodes like COVID-19 and the extinction crisis are breathing down our necks evermore stridently. Every acre saved and every species reintroduced or protected is the measure we go by in tracking our impact.

How do you define resilience and what are the key characteristics of a resilient organization?

There can be no resilience in any system in the absence of flexibility in the system. At Tompkins Conservation, we believe that we live in a constant state of evolution, of change.

As an organization, as an ecosystem, resilience resides at the center of surviving an ever-changing world and sets of circumstances. This is also reflected in how we design conservation territories. With climate change factors shifting quickly now, we are not looking at a single area for conservation, we’re looking at how the system will likely function 100-200 years from now – protecting areas to enable healthy ecosystems long term.

Will you discuss your thoughts on the role of biodiversity and its links to public health?

Jaguars getting to know each other before mating at the Jaguar Reproduction Center on San Alonso Island in the Ibera Wetlands. So far, two cubs have been born at the Center. They will be released in 2021 along with other rescued jaguars to form a foundational population for this top predator, extinct in the wetlands for 70 years, and eventually play a role in the region’s emerging economy of nature-based tourism.

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Reintroduction specialist Marianela Masat works with a giant anteater with pup released in the reintroduction program in the Ibera wetlands. The giant anteater, threatened by hunting, dog attacks and habitat loss, was the first species reintroduced to the wetlands.

She wears a radio collar that tracks her location.

Throughout human history we’ve had a buffer zone from deadly diseases like COVID19 – extensive tracts of undisturbed nature.

By razing forests and destroying other natural habitats and by replacing native species with domestic and invasive species, we have displaced these pathogens from their natural hosts and created a shortcut for them into human populations. Each of us, directly or indirectly, has experienced the havoc unleashed on society by the wholesale destruction of nature.

If there was ever a moment to awaken to the reality that everything is connected, it is now. The course of every individual human life may be affected by the actions of others around the globe. The fate of humanity collectively is tied, inextricably, to the health of nature, encompassing all the other creatures who share the planet with us. We have a common destiny – to flourish, or to suffer – together. We often think of public health as a social construct and, of course, the question of the access of public health services is major. If there is an inherent absence of a healthy ecosystem – the access to clear air, clean water – no amount of health services will ever conquer the real depth of the public health issue.

Do you feel that resilience is something a person is born with or can it be taught?

I believe we’re born with certain personality traits that may encourage strength and resilience but there are millions of examples in war, in times of strife, that build the fibers of resilience within us. Military recruits are trained to develop a certain kind of strength to withstand adversity, but resilience in the truest sense of the word comes from something deeper.

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What do you see as the responsibility of leading organizations to be purpose-driven and to give back to their communities?

The greatest failure of both public companies and the private sector is their general unwillingness to behave ethically, using their strengths toward human dignity and health for all life. Of course, there are shining examples of companies who stretch the definition of generosity, leadership and commitment to excellence, but the vast majority fail in a number of critical

ways. Think about the industrial globalized economy and its impact on virtually every section of civilization worldwide. Sovereign states are beholden to corporate necessities while the health of ecosystems are measured only in their ability to supply high levels of production.

I come from the business world and I’m very clear that the single most dangerous threat to our future is born out of this unstoppable train.

What advice do you offer to young people beginning their careers during this uncertain time?

For many years I spoke at leading business schools in the United States – Wharton, Stanford and others. At the end of every session, someone in the class would ask me what I would do if I were them and I always said the same thing. When I was young, just starting out in business, we didn’t know what we know today – we didn’t know that ecological systems were central to the well-being of all life. It was easier then. Your problem now is that you do know what’s going on. Once you know something, you cannot turn your back to it – this is the challenge for young people today. If you make the wrong decisions about what to do with your life, you do so knowingly and this forces you to take long hard looks at yourself in the mirror. At this particular moment, the extenuating circumstance is so extreme that we must all do whatever is required to take care of ourselves in terms of daily life, but also use this time to think deeply about what is happening to us and, more importantly, why it is happening. We will do no good for ourselves or anyone else if we do not have the presence of mind to think deeply about the pandemic, our deep social unrest, the onslaught of our changing climate and the extinction crisis. We are far past the time when sitting on the sidelines is an option.

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Guanacos at sunrise in Patagonia National Park, created with the donation of land by Tompkins Conservation in 2018.

This native camelid used to roam the Patagonian steppe in great numbers. While its population has been largely reduced and displaced by ranching, the Chacabuco Valley in the National Park is home to thousands.

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Resilience

Straight News An Interview with Bret Baier, Anchor and Executive Editor, Special Report with Bret Baier, and Chief Political Anchor, FOX News Channel EDITORS’ NOTE Ranking the How do you define the purpose of highest-rated cable news pr oyour show and what have been the gram in its time slot and conkeys to its success? sistently one of the top five shows I took over Special Report from in cable news, Br et Baier celemy mentor and friend Brit Hume brated his 10-year anniversary almost 12 years ago. The purpose of of anchoring Special Report in the show is to bring news from the January 2019. He joined the netU.S. and the world to viewers fairly work in 1998 as the first reporter and completely so they can feel in the Atlanta bureau and is now they have a good sense of what’s based in Washington, D.C. For happening and can trust that they the 2012 and 2016 political seacan make their own decisions about Bret Baier sons, Baier served as co-anchor how they view something without of FNC’s America’s Election being told how to feel or think.

Headquarters. He also hosted 13 Hours At Most of the show is straight news. The panel Benghazi, a documentary featuring exclu- is a balanced analysis of the news of the day sive interviews with the American security from all sides and then the show ends on the operatives who fought on the ground during brighter side with good news, which we all the attacks in Benghazi. Additionally, Baier need. That equation has enabled the show has anchored more than two dozen politi- to become one of the top shows on cable cal specials on FNC, r eported fr om Iraq and the only one that primarily is made up 12 times and Afghanistan 13 times, trav- of straight news. eled the world with various administrations How important is it for the news to and military officials and reported from 74 focus on the facts and truth in order to countries. Baier was awarded the 2017 Sol maintain public trust?

Taishoff Award for Excellence in Broadcast Very important. I look at myself – anchorJournalism. Prior to his anchor role, Baier ing and as the executive editor of the show – was named chief White House correspondent like an ice hockey goalie trying to prevent in 2006 and covered the second term of the bad pucks from getting through. There are Bush administration. Before that, he served a lot of bad pucks (bad information) on the as national security corr espondent cover- Internet and social media, so facts need to ing military and national security affairs, as lead the day. How each side deals with that well as defense, military policy and the intel- is also part of the equation. We present all ligence community from the Pentagon. As sides and then let the viewer make the ultiFNC’s Southeastern correspondent from 1998 mate decision empowered by what we can to 2001, he covered a range of stories, includ- say definitively are facts and how each side ing the 2001 Timothy McVeigh execution and portrays them. the 1999 Elian Gonzalez story. He has also provided a series of reports from Cuba and covered more than a dozen hurricanes. Prior to joining FNC, Baier worked for WRAL-TV (CBS 5) in Raleigh, North Carolina, WREX-TV (NBC 13) in Rockford, Illinois and WJWJ-TV (PBS 2) in Beaufort, South Carolina. A graduate of DePauw University, he has a BA in political science and English. He is also the author of four New York Times Best-Sellers, Three Days in January, Special Heart: A Journey of Faith, Hope, Courage and Love, Three Days in Moscow: Ronald Reagan and the Fall of the Soviet Empire, and his most recent book, Three Days at the Brink: FDR’s Daring Gamble to Win World War II, which was released in October 2019.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I have written books about Presidents Eisenhower, Reagan, and Roosevelt (FDR) and I studied their leadership styles. I would say Eisenhower summed up how I look at leadership: Surround yourself with good people, empower them to be great, welcome dissenting views and have people articulate their case one way or another, and then make a decision while always lifting up others along the way. Don’t make things about you – make it about the team and always give credit to others.

Great leaders don’t succeed because they’re great – they succeed because they bring out greatness in others.

How do you define resilience and what do you see as the importance of resilience in addressing the crises the world is facing today?

I look at resilience as toughness – the ability to bounce back when you hit a bump in the road, the ability to dig down and power through tough times, the grit and determination that has made America the nation it is. Hard work has been a part of our DNA. I think, especially in today’s world with the challenges that we’re facing, someone who outhustles and outworks others will get ahead.

What has been your impressions of the media coverage of the global pandemic?

Media has evolved in its understanding of the virus as the medical community has and there is a lot we are still learning. It’s a scary virus and the number of deaths from it has been horrific. There is a delicate balance that needs to

“Great leaders don’t succeed because they’re great – they succeed because they bring out greatness in others.”

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“The purpose of the show is to bring news from the U.S. and the world to viewers fairly and completely so they can feel they have a good sense of what’s happening and can trust that they can make their own decisions about how they view something without being told how to feel or think.”

be struck. We should present what we know and what we don’t know about the virus and then discuss what public policy decisions are being debated, but we shouldn’t stoke fear for ratings – the virus is scary enough on its own.

What needs to be done to drive true change around the issue of racial inequality and social injustice?

I cover these important issues. I cover how lawmakers and community leaders deal with them. I don’t pretend to have all the answers. I know we will continue to report on all sides of this important issue fairly and hopefully whatever the ultimate answers are, we can arrive at them peacefully.

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How has your personal resilience helped to drive your work?

I began in a small TV market and bounced around the country until I started with a new cable network called Fox News.

The Atlanta bureau started in my apartment with a fax machine and a cellphone.

Twenty-four years later, I look back at my work trajectory and especially the early days as resilience. But really the biggest challenge in my personal life has been being with our son Paul as he has fought congenital heart disease. Paul was born with 5 congenital heart defects – his heart was pumping the wrong way. After 3 open heart surgeries and

9 angioplasties, Paul is a strong 13-year-old boy and the tallest kid in his class. During the many hours spent in hospital rooms, I saw Paul’s resilience, my wife Amy’s resilience, my 10-year-old son Daniel’s resilience, and mine.

Who are some of the resilient leaders you see today?

I have a long list and would highlight the doctors and nurses on the front lines of this pandemic and the men and women of the US military who serve our nation in faraway lands with not a lot of thanks. These people exemplify the resilience that makes us a better and safer nation.

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Resilience

Building Resilience An Interview with Ricardo Lara, Insurance Commissioner, California Department of Insurance (CDI) EDITORS’ NOTE Raised in East Los Angeles by immigrant parents, Commissioner Ricardo Lara made history in 2018 by becoming the first openly gay person elected to statewide office in California’s history. Commissioner Lara previously served in the Califor nia Legislature, representing Assembly District 50 from 2010 to 2012 and Senate District 33 from 2012 to 2018. Commissioner Lara earned a BA in Journalism and Spanish with a minor in Chicano Studies from San Diego State University.

hundreds of financial reviews and examinations of insur ers doing business in California. CDI annually r eceives mor e than 170,000 consumer assistance calls, investigates more than 37,000 consumer complaints and, as a result, recovers more than $84 million a year for consumers. CDI also annually receives and processes tens of thousands of r eferrals r egarding suspected fraud against insurers and Ricardo Lara others and conducts criminal investigations resulting in thousands of arrests every year. In 1988, California voters passed Proposition 103, a citizen-led iniD E PA R T M E N T B R I E F T h e C a l i f o r n i a tiative. Pr oposition 103 expanded CDI’s Department of Insurance (insurance.ca.gov) authority as well as changed the Insurance was created in 1868 as part of a national Commissioner fr om an appointee of the system of state-based insurance regulation. Governor to an independent statewide offiToday, CDI is the largest consumer protection cer elected by popular vote. CDI enforces the agency in the state. With annual direct pre- insurance laws of California and has authormiums of $310 billion, California is the larg- ity over how insurers and licensees conduct est insurance market in the United States and business in California. the fourth largest insurance market in the w o r l d . N e a r l y 1 , 4 0 0 d e d i c a t e d e m p l o y - What attracted you to public service and ees work at CDI to oversee more than 1,400 interested you in becoming Insurance insurance companies and license more than Commissioner of California?

420,000 agents, brokers, adjusters, and busiGrowing up in Southern California, I expeness entities. In the normal course of business, rienced our climate and clean air crisis firsthand.

CDI annually processes more than 8,000 rate I saw the unequal impact that pollution has on applications, issues approximately 200,000 Latino and immigrant communities like the licenses (new and renewals) and performs one where I was born. What drove me to seek

public office was witnessing the anti-immigrant politics that swept California in the early 1990s, and realizing the disconnect between the strong, resilient community where I grew up and the rhetoric I heard from many elected leaders. That rhetoric was not just completely at odds with reality, it was a threat to the health and safety of millions of Californians because it blocked us from making real progress.

When I served in the California Legislature, I created the only state-level laws to reduce super-pollutants like methane, black carbon and refrigerant chemicals. I saw a huge opportunity to influence the insurance industry to take on the threat of climate change which we are seeing now in record-setting wildfires and heat waves. Insurance is in the business of risk and it needs to be doing much more to foster resilience and mitigation.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I have always set extremely ambitious goals for myself and my staff. I am not satisfied if we are not swinging for the fences on every issue. When someone tells me an issue is too complex, or too “controversial,” or the time just isn’t right, that just makes me work harder. I think I get that from my parents. Don’t try telling my mom she can’t do something. She will prove you wrong every time.

Making good policy is about mastering the details, but it is also about articulating a clear

“Having the right insurance can be part of building resilience, for families, business and government. I am pursuing a dual strategy of building resilience while also reducing the risk of loss.”

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“I saw a huge opportunity to influence the insurance industry to take on the threat of climate change which we are seeing now in recordsetting wildfires and heat waves. Insurance is in the business of risk and it needs to be doing much more to foster resilience and mitigation.”

vision. As a leader you can’t be a control freak.

You have to trust your team to bring you the right data to make good decisions.

How do you define resilience and how critical has resilience been in addressing the challenges facing California?

Resilience is the ability to bounce back from adversity. That quality really describes California, where we have had our share of disasters and recessions, and always come back stronger. But to be resilient you need to have resources and support. You need healthcare for your family. You need to have financial reserves.

When you are living too close to the edge, it is hard to avoid being pushed over.

Having the right insurance can be part of building resilience, for families, business and government. I am pursuing a dual strategy of building resilience while also reducing the risk of loss. That is where the insurance industry can play a much bigger role than it has in the past.

What do you see as the contribution that California can make to build a more resilient world?

As one of the world’s largest economies that has faced pollution as a major public health issue for decades, California has pioneered many strategies to increase community resilience. Our investments in healthcare have brought the number of uninsured people to a record low. Our targets for reducing super pollutants and transitioning to a clean energy grid and clean-air vehicles are driving market

changes toward better technologies. California is pursuing these strategies in partnership with other states and NGOs. The federal government is currently absent in all of these areas or working actively to reverse them, which is why statelevel actions are so encouraging in this moment.

California is already an international partner with other subnational governments through the Under 2 MOU and with other countries through the Conference of Parties, Sustainable Insurance Forum, and in partnership with the United Nations Environment Program.

What role can insurance regulations and innovations make to increase climate resilience?

I am actively working with several partners on climate innovations. We have launched the first state-level partnership with the United Nations’ Principles for Sustainable Insurance to create a sustainable insurance road map that will guide us for the future. This road map will have achievable goals for reducing insurance industry fossil fuel investments and mitigating climate risks.

I also just launched a database of green insurance products that are available for consumers and businesses not just in California, but internationally. This was a key recommendation of a recent national report for regulators, and we are the first to do it. It includes things like insurance for green retrofits to rebuild after losses and we are already working with our UN partners to continue to build this database.

I joined the Extreme Heat Resilience Alliance which was created this year to confront the rising threat of heat waves. I called for us to name and rank heat waves, like we do other natural disasters. We have the example of hurricanes and typhoons, and in California we have “red flag warnings” of extreme fire conditions. Heat waves already claim more lives than all other climaterelated disasters, and they are predicted to be a growing threat particularly to urban areas. If we had a similar naming and ranking system for heat waves, we could get the public’s attention, provide more effective forewarning, and put policies in place to better protect them.

What is the role of nature-based solutions and how do they intersect with insurance strategies?

Nature can be an ally in our fight to become more resilient. I talk a lot about protective “natural infrastructure,” such as health forests and wetlands that can serve as a buffer against wildfires and storm surges. We need strategies to protect and restore these in the event of a loss, just as we would for a home or business. When I was in the Legislature, I wrote the nation’s first climate insurance law, which I have now implemented at the Department of Insurance. We have a working group that will soon be coming out with recommendations regarding the impact of wildfires, sea level rise, and extreme heat. I am looking forward to this report later this year and how it will address nature-based solutions.

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“Nature can be an ally in our fight to become more resilient. I talk a lot about protective ‘natural infrastructure,’ such as health forests and wetlands that can serve as a buffer against wildfires and storm surges.”

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A Long Lineage of Military Service An Interview with Vice Admiral Sean Buck, Superintendent, United States Naval Academy EDITORS’ NOTE Vice Admiral Sean ACADEMY BRIEF As the undergraduBuck is a native of Indianapolis, ate college of our country’s naval service, Indiana. He is a graduate of the U.S. the Naval Academy (usna.edu) prepares Naval Academy and received his comyoung men and women to become promission in 1983. He was designated a fessional officers of competence, characnaval flight officer in 1985. He earned a ter, and compassion in the U.S. Navy and Master of Arts in International Security Marine Corps. Naval Academy students Policy from George Washington are midshipmen on active duty in the U.S. University and has completed studies Navy. They attend the academy for four at the College of Naval Command and years, graduating with BS degrees and Staff, U.S. Naval War College, and the commissions as ensigns in the Navy or Armed Forces Staff College; a fellowsecond lieutenants in the Marine Corps.

Sean Buck ship with the Massachusetts Institute of Naval Academy graduates serve at least Technology’s Seminar XXI: Foreign five years in the Navy or Marine Corps.

Politics, International Relations, and the National Interest; and executive certificate programs at both What attracted you to a career in the military? the Harvard Kennedy School and Harvard Graduate The most significant thing that attracted me School of Education. As a flag officer, Buck has served to a career in the military was my family’s long as Commander, Patrol and Reconnaissance Force lineage of military service, particularly in the U.S. with U.S. 5th and 7th Fleets, Fleet Air Forward, Patrol Navy. The Buck family has four consecutive genand Reconnaissance Group; Chief of Staff, Strategy, erations of naval officers who have served from Plans and Policy (J5), the Joint Staff; Director, 21st 1900 to the present day: Lt. Cmdr. Arthur Whittier Century Sailor Office, where his portfolio included the (my grandfather); Navy Capt. Edward G. Buck (my Navy’s programs on sexual assault prevention and father); myself; and my son, Lt. Cmdr. Jeffrey S. response, suicide prevention, alcohol abuse and other Buck. Adding to this lineage, three of us have been destructive behaviors; and most recently he served as or still are naval aviators, all flying maritime patrol Commander, U.S. Naval Forces Southern Command/ and reconnaissance aircraft.

U.S. 4th Fleet. Flying the P-3C Orion, Buck’s early atHow has the military shaped your leadersea operational tours were with the “Fighting Marlins” ship approach and style? of Patrol Squadron (VP) 40; a disassociated sea tour The military began to shape my leaderaboard USS Theodore Roosevelt (CVN 71) as the ship style and approach long before I joined. My Catapult and Arresting Gear Division Officer; and a grandfather and father always stressed to me the department head tour with the “Tridents” of VP-26. importance of teamwork, being part of a team, He subsequently commanded VP-26 and Patrol and accountability for my actions and treating everyReconnaissance Wing 11. His shore and staff assign- one with dignity and respect. I would suggest that ments include Air Test and Evaluation Squadron (VX) my grandmother and mother played an even more 1; Bureau of Naval Personnel; Joint Staff J3; Office of important role in teaching me how to treat others, the Chief of Naval Operations staff as executive assis- which is the bedrock foundation to the success of tant to the deputy chief of Naval Operations (CNO) for any team or organization.

Warfare Requirements and Programs (N6/N7); and How do you define resilience and how as Deputy Director for Operations in the Strategy and critical is resilience in the military?

Policy Directorate (J5), U.S. Joint Forces Command.

I define resilience as the ability to maintain my Prior to major command, Buck completed an interim focus, my ability to think and my ability to safely and assignment with the National Reconnaissance Office effectively lead and act during times of significant and he is a member of the Navy’s Space Cadre. He fatigue and/or when faced with times of stress, crialso completed a special assignment as a senior fel- sis, uncertainty, ambiguity or grief. Resilience is also low on the CNO’s Strategic Studies Group in Newport, characterized by the willingness and ability to bounce Rhode Island, an innovation think tank for the Navy. back from setback or defeat and try, try again.

Buck became the 63rd Superintendent of the U.S. As Superintendent of the U.S. Naval Naval Academy on July 26, 2019. Buck’s personal Academy, you are charged with the weighty awards include the Distinguished Service Medal, responsibility of training the next generation Defense Superior Service Medal (two awards), Legion of sailors and marines. How critical is it for of Merit (five awards) and various other personal, these future leaders to be resilient and do you unit and service awards. . feel that this is something that can be taught?

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As Superintendent, I am charged with leading the team charged with developing the next generations of leaders of character to assume the highest responsibilities of command, citizenship and government. Resilience is a critical aspect of this professional and personal development because on day one – post-graduation and commissioning – our graduates will be charged with leading and caring for hundreds of young sailors and marines while they work together to defend our cherished way of life and freedoms against adversaries bent on challenging that. They need embedded in them the ability to persevere in all situations and remain confident and bold in times of strife. At the United States Naval Academy we know through decades of experience that resilience can be taught - taught through repetition and sets of practice until it becomes part of each midshipman’s make up. We teach this through a myriad of experiential leadership opportunities over the four-year journey of a midshipman.

How has your personal resilience helped to drive your work?

My personal resilience skills have held me in good stead through countless examples of physical fatigue, cognitive overload, horrific and tragic accidents, unexpected twists, turns and disruptions to initial plans; it’s allowed me to continue to think and lead with purpose and with success.

Who are some of the resilient leaders you see today?

Some examples of resilient leaders that I see today are my Department of Defense senior leaders (service chiefs and service secretaries); my fellow flag and general officers in the Armed Services; first responders; medical professionals providing care in a pandemic; school teachers reacting to teaching in a COVID-19 environment; and policemen continuing to serve and protect their respective communities despite great social and racial unrest in our country.

What do you tell young people about the importance and value of serving in the military and, more specifically, the Navy?

I believe service to one’s country is a noble undertaking. Service, specifically in the Armed Forces, is a great place to start one’s young life. It develops character, maturity, resilience, leadership, and confidence – all skills that will hold you in good stead for whatever profession you choose to pursue later in life. Navy life is an adventure, not a job. It is a wonderful opportunity to see the world, meet new people, learn about different cultures and broaden your perspectives on life.

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Resilience

Endurance An Interview with Scott Kelly, Retired U.S. Navy Captain, Former NASA Astronaut

Scott Kelly

EDITORS’ NOTE Scott Kelly (scottkelly.com) is a former military fighter pilot and test pilot, an engineer, a retired astronaut, and a retired U.S. Navy captain.

A veteran of four space flights, Kelly commanded the International Space Station (ISS) on three expeditions and was a member of the year-long mission to the ISS. In October 2015, he set the record for the total accumulated number of days spent in space, the single longest space mission by an American astronaut. Kelly is also the author of The New York Times best seller, Endurance: A Year in Space, a Lifetime of Discovery.

Did you know at an early age that you wanted to be an astronaut?

No. I was such a poor student that being an astronaut or working for NASA was not even a dream for me. I was interested in space flight like many kids, but not in any real or tangible way. It wasn’t until I was a struggling college student that I discovered Tom Wolfe’s book, The Right Stuff, which inspired me to pursue a career in the military as a pilot and later an astronaut.

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“Resilience has been very critical for me. I was diagnosed with prostate cancer after my second flight and was surgically treated and then went on to fly two long duration flights despite many thinking that it wasn’t possible.”

How critical is it to continue to invest in and build out the United States space program?

I think it’s critical. NASA funded and developed technology is part of the reason we are as advanced as we are today. There are many real benefits of NASA based ISS research, and of course the intangible benefit of inspiring generations of not only Americans, but all people around the world, to see that we are capable of doing challenging things if we work together and never, ever give up.

What interested you in writing the book Endurance and what are the key messages of the book?

I thought my experience in space for nearly a year would be an interesting read. As it turns out, the book ended up being more about a kid that couldn’t do his homework but somehow found inspiration and a path to success through sheer force of will and endurance.

What have been the keys to your leadership and success in your profession?

I think of leadership as a situationally dependent thing. Sometimes it’s best to delegate decisions to the experts, sometimes a collaborative approach works best – mostly I gather opinions and make decisions. Rarely is an authoritarian approach a good one, but sometimes it’s necessary to “grab that fire extinguisher and start spraying.”

How do you define resilience and how critical has resilience been to the success that you have achieved in your career?

Resilience means not letting setbacks stand in your way. Resilience has been very critical for me. I was diagnosed with prostate cancer after my second flight and was surgically treated and then went on to fly two long duration flights despite many thinking that it wasn’t possible. I flew in space for 20 days before having cancer, and 500 days after.

You have spent longer in space than any other American. Has this experience required both mental and physical resilience?

Mostly mental. Physically, the longer you are in space the better you adapt to the environment and the better you feel. Physically it is much more challenging when coming back.

Who are some of the resilient leaders you see today?

Former Congresswoman Gabrielle Giffords, Elon Musk, Malala Yousafzai, Pope Francis, Tilman Fertitta, President Jimmy Carter, General Michael Hayden, to name a few.

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Resilience

Culture and Resilience An Interview with Richard Kurin, Distinguished Scholar and Ambassador-at-Large, Smithsonian Institution EDITORS’ NOTE Richard Kurin natural disaster in Nepal and the is the Smithsonian Distinguished U.S., and by human conflict in Mali, Scholar and Ambassador-atEgypt, Iraq and Syria. Kurin serves Large. As a member of the as Smithsonian liaison to the U.S. Smithsonian’s senior leadership President’s Committee for the Arts team, Kurin focuses on strateand the Humanities and the White gic direction, institutional partHouse Historical Association, and is nerships, public representation, a member of the U.S. Department of philanthropic support and speState Cultural Heritage Coordinating cial initiatives. Prior to his curCommittee. An anthropologist with a rent role, Kurin served as Acting doctorate fr om the University of Provost and Under Secretary for Chicago, Kurin specialized in the Richard Kurin Museums and Research from study of South Asia, conducting years 2015, and from 2007 as Under of fieldwork in India and Pakistan.

Secretary for History, Art, and Culture. During He has held Fulbright and Social Science the preceding two decades, he directed the Research Council fellowships, taught at the Smithsonian Center for Folklife and Cultural Johns Hopkins University School of Advanced Heritage with its annual Folklife Festival on International Studies, and authored six books, the National Mall and the Grammy-winning including Reflections of a Culture Broker: A Smithsonian Folkways Recordings. He also View from the Smithsonian, Hope Diamond: produced major national celebration events The Legendary History of a Cursed Gem, associated with the opening of museums and and the best-selling Smithsonian’s History of monuments, presidential inaugurals and the America in 101 Objects. He has been honored Atlanta Olympics. Kurin served on the U.S. by Harvard University’s Peabody Museum, National Commission for UNESCO and helped the International Council of Museums, the draft an international treaty, now ratified by American Anthropological Association, the 170 nations, to safeguard living cultural her- American Folklore Society and the Cosmos itage. He led efforts to save heritage in Haiti Club. He is an elected fellow of the American after the 2010 earthquake and has overseen Academy of the Arts and Sciences and a senior projects for saving heritage endangered by fellow at the Atlantic Council.

Smithsonian and international partners train cultural first responders from around the world to save heritage in disaster and conflict zones.

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INSTITUTION BRIEF The Smithsonian Institution (si.edu) is the world’s largest museum, education, and research complex, with 19 museums and the National Zoo – shaping the future by preserving our heritage, discovering new knowledge, and sharing our resources with the world.

The Institution was founded in 1846 with funds from the Englishman James Smithson (1765– 1829) according to his wishes “under the name of the Smithsonian Institution, an establishment for the increase and diffusion of knowledge.”

How do you define your r ole at the Smithsonian and what are your key areas of focus?

I have had numerous roles at the Smithsonian over the last four decades, from directing several national museums and programs to Under Secretary. Currently I concentrate on strategic direction, partnerships, philanthropic support and special projects like saving cultural heritage in the wake of disasters.

How do you describe your leadership style and what do you see as the keys to effective leadership?

I have long relied upon collaborative processes, the honest give and take of ideas among stakeholders, the need to provide ample room for creativity and risk-taking, and a focus on achieving results. I am a good listener and lifelong learner, and unafraid to carefully consider criticism and assessment by all involved and improve as need be.

How do you define resilience?

In the natural world we think of resilience as the capability of environments, species and organisms to adapt and survive. For humans, it’s the same, but with an added measure of control over our future. We bring conscious deliberation, choice and motivation to bear in building reliance for individuals and groups. Simply, resilience is a means of keeping hope alive in the face of adversity.

Culture and resilience are inextricably linked. What is the role of culture in resilience and what is the role of resilience in culture?

Particular cultures give a flavor to how humans live and adapt as there are many different ways of doing things and succeeding, and the key actors may vary given diverse social structures and institutions. Fostering resilience in the Amazon rainforest and in Chicago are quite different. Building resilience in Lagos invokes different VOLUME 43, NUMBER 4

“Culture is central to resilience, and its restoration in various tangible and intangible forms – such as buildings, performances, visual arts, literature, religious practice, culinary and media arts – helps regenerate and stabilize civic, economic and social life after major disasters and other traumas.”

UN troops, Haitian and American conservators rescue artistic treasures from the earthquake’s rubble.

skills and considerations than in Vanuatu, so the tools and specific desired ends are culturally dependent. All extant cultures have been successfully resilient because they have survived and adapted over time. This typically occurs by building upon traditions through innovation and creativity, often spurred by cultural interchange with others. When cultures become too isolated, when they fail to innovate, or when the interchange with others is destructive, they die.

You have traveled the world helping preserve cultures. How has resilience factored into this work?

At the Smithsonian, we have been documenting cultures and aiding the survival of their languages, arts and knowledge systems for a very long time. More recently, we’ve mounted major efforts at preserving endangered heritage in the face of natural disasters and human conflicts such as saving Haitian material culture after the 2010 earthquake and saving Iraqi heritage in the wake of ISIS’ assault on museums, archaeological and historical sites. The affected VOLUME 43, NUMBER 4

populations – cultural professionals, artists and community members – have viewed these efforts as restoring history that was ripped away from them; as re-enforcing their sense of identity, value, and standing; and giving them spirit and hope at the most trying and challenging of times. Culture is central to resilience, and its restoration in various tangible and intangible forms – such as buildings, performances, visual arts, literature, religious practice, culinary and media arts – helps regenerate and stabilize civic, economic and social life after major disasters and other traumas.

As a cultural anthropologist living in these unprecedented times, how has your work changed as a result of COVID19 and the anti-racist movement across the U.S. and the world?

The pandemic, racism and other ills isolate people and damage social cohesion. In the face of disease and fear, we have seen heroic efforts by the healthcare community to serve their fellow human beings. In the face of racial prejudice and mistreatment,

we have seen folks – young and old, and of diverse backgrounds – on our city’s streets raising their voices to bring us together. So many people have been so creative in figuring out how to bring people together digitally, and though this is still at what I would consider an early stage, I’ve been moved by digitally united choruses, concerts and conferences, teachers using digital classrooms, and web-based visits, explorations, and discoveries. The crises are pushing us to invent new forms of social interaction.

Who are some of the resilient leaders you see today?

In the cultural fields, I see Yo-Yo Ma giving stirring digital performances to comfort people given their loss. LL Cool J has been a great public presence, putting out the message that we are all in this together. I see José Andrés mobilizing so many to appropriately feed needy bodies and souls. I’m proud of the role my colleagues have played.

We tragically lost Congressman John Lewis recently, someone whose very life defined resilience. He inspired Lonnie Bunch, who was the leader of the national museum and is now the Secretary of the Smithsonian, who has through numerous appearances helped the nation better understand race in American History. In addition, professionals at our American Indian museum have helped foster greater respect for Native people in the face of denigrating stereotypes, and our biologists have continued their work in studying numerous zoonotic diseases and the transmission of viruses like the coronavirus so we are better prepared to deal with them in the future.

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Nepalese and Smithsonian conservators save cultural treasures following the 2014 earthquake.

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Migration, Climate and Resilience An Interview with Tiziana Bonzon, Manager, Climate, Migration and Resilience, International Federation of Red Cross and Red Crescent Societies (IFRC) EDITORS’ NOTE Tiziana Bonzon has Reference Centers and IFRC technical more than twenty years of experience and regional experts. This includes with the IFRC, during which she coordibuilding capacities and developnated and provided operational support ing tools and methodologies so that for the response to large humanitarian National Societies can deliver approcrises in several countries, led the negopriate services that are relevant in their tiation, design and implementation of communities; investing in research global institutional funding agreements, and analysis to improve our collective and carried out several thematic evalunderstanding of migration and resiluations at country level. Prior to her ience trends and patterns; pursuing current position, she has served as innovative approaches that enhance Global Lead, Migration & Displacement; service delivery and positioning; and Tiziana Bonzon Head of Country Cluster Central promoting coordination and cooperaAfrica in Yaoundé; Unit Manager, tion with all RCRC Movement compoPolicy and Programme Support; Senior Officer, nents as well as with external actors.

Planning and Grant Management; and Officer, What are IFRC’s priorities in regard to Disaster Management Information Systems. the issue of migration?

Bonzon earned a Bachelor’s degree in foreign lanThe movement of people, whether volguages, interpreting and translation from the untary or involuntary, is one of the defining University of Novara/Fédération Européenne des features of the 21st century. People are on the Ecoles, Zurich; a diploma (IDHA) in humanitarian move for a variety of reasons – some have choassistance from The Center for International Health sen to move to new countries to be with famand Cooperation at Fordham University, and from ily, for employment, for education, for a better the University of Geneva; and an MBA in leadership quality of life or because of local beliefs, while and sustainability from the University of Cumbria. others are displaced within and across borders by disasters, the adverse effects of climate ORGANIZATION BRIEF The International change, war, violence, conflict, and persecution.

Federation of Red Cross and Red Crescent In many cases people move due to a combinaSocieties (ifrc.org) is the world’s largest human- tion of choices and constraints. itarian organization which provides assistance These events cause great hardship and without discrimination as to nationality, race, traumas, often resulting in the death of people r eligious beliefs, class or political opin- affected by these situations. People are also ions. Founded in 1919, the IFRC comprises 192 moving in an irregular way across countries member Red Cross and Red Crescent National and regions. While such movements may not Societies, a secretariat in Geneva and more be framed as “crises,” human suffering exists than 60 delegations strategically located to sup- because people are exposed to a variety of risks port activities around the world. There are more (abuse, trafficking, exploitation) in a context societies in formation. The Red Crescent is used where restrictive policies are in place to stem in place of the Red Cross in many Islamic coun- the flows of migrants and amidst polarized pubtries. The IFRC vision is to inspire, encourage, lic perceptions. facilitate and promote at all times all forms of The International Federation of the Red humanitarian activities by National Societies, Cross and Red Crescent Societies (IFRC) has a with a view to preventing and alleviating long-standing commitment to working with human suffering, and thereby contributing to and for migrants and displaced persons. Our the maintenance and promotion of human dig- RCRC national Societies present in 192 countries nity and peace in the world. play a crucial role in addressing the humanitarian consequences of migration and displaceWill you provide an overview of your role as ment around the world, both in emergency and Manager, Climate, Migration and Resilience non-emergency contexts, and to strengthen the for IFRC? resilience of migrants, displaced persons, and My role is to provide leadership in host communities. The presence of the IFRC the field of migration, climate, and resilience in all countries along migratory routes means that in close collaboration with our Red Cross we are uniquely placed to engage with and and Red Crescent (RCRC) National Societies, address the needs of migrants and displaced 88 LEADERS

populations during their journeys, and ensure they have access to essential services, whatever their legal status.

Much action by the IFRC is tailored to emergency contexts. This includes situations of disasters due to natural and technological hazards causing the displacement of people within countries, as well as more complex situations leading to large scale cross-border population movements, including refugee flows, as exemplified by the response to the influx of displaced persons from Myanmar to Bangladesh, in the context of the Venezuelans migrant and refugee crisis, and in Turkey, among others.

In non-emergency contexts, the presence of well-known and trusted National Societies in virtually every country in the world and along the migratory routes allows us to engage with and address the needs of migrants and displaced persons at all stages of their journeys, keeping into account the needs of host communities and the families who stay behind. In such contexts, IFRC globally engages in a range of activities to promote migrants’ engagement, access to services, social inclusion and protection.

What role does xenophobia play in your migration work around the world?

Migrants often face suspicion, hostility and xenophobia. We have seen over the last few years a rise of anti-migration sentiment in host countries, with migrants being portrayed as “stealing” jobs and draining social services.

There has been an extremely worrying rise in the use of demeaning language to describe migrants, and of threatening or disaster imagery to describe migration – invasion, flows, floods, mass influx, hordes, etc.

Narratives around migrants can and do impact on how people are treated by communities through which they travel or where they live, can impact on how people feel about themselves, can impact on laws and policies, facilitating or undermining the ability of neutral humanitarian actors like ourselves to provide assistance to people in need. Those in need are children, pregnant mothers, young men and women with families, older people, people who could contribute skills and ideas and energy to societies. What they need are to be rescued if lost at sea or in the desert, basics like food and healthcare and shelter. But laws and policies, often influenced by public perceptions, are making providing these basic services itself a criminal act. From our perspective, saving a life should never be a crime.

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Media attention to the issue of immigration is polarized and migration is often discussed in terms of national interest and security consideration. Political rhetoric on migration most often does not reflect reality and ignores facts and figures. Such rhetoric shapes public perceptions of migration.

The IFRC plays an important role in countering xenophobia and promoting social inclusion of migrants, both in acts and speech.

National Societies can help overcome barriers of exclusion and discrimination and reduce the potential for community tensions. Public authorities, other institutions and the general public may have assumptions about migrants that differ from what the migrants themselves see as their interests, needs and capabilities.

Equally, migrants can have misperceptions or misunderstandings regarding the laws, customs and conditions in their host country. National Societies can reduce these gaps.

In response to an increase in xenophobia and racism in some communities, many National Societies are taking steps to promote enhanced cooperation with public authorities to promote respect for diversity. Social cohesion programs, awareness raising campaigns, school education, volunteering activities and community engagement frameworks have been developed to enhance respect for diversity, cultural awareness and to benefit the psychosocial and physical well-being of migrants.

Our experience shows that in fact, communities are often far readier to help than we may realize. The process of integrating migrants and refugees into a host country is a two-way process, a mutual commitment from newcomers and the citizens of their host nation to respect and accept one another. Successful integration can also help build more secure, vibrant and peaceful communities. The recognition of the positive aspects of migration helps to address false impressions of migrants and ensure that their contribution to their host society is valued.

How does resilience factor into the migration work of the IFRC? In countries of origin, the IFRC is committed to strengthen the resilience of individuals and communities with high levels of migration so that communities can recover from crises, and prepare for, resist and overcome shocks.

Such work is undertaken to reduce the underlying causes of vulnerability on the basis of humanity and impartiality, and not with the aim of controlling migration. Resilience programs may include a range of different activities, such as community-based livelihoods and incomegenerating initiatives or disaster risk reduction, food security programming, integrated primary healthcare and so on. These types of activities are also extended to returning migrants to facilitate their reintegration into societies, while addressing protection issues and situations of exclusion and discrimination.

The IFRC has an increasing role to play in terms of preventing the conditions that may lead to displacement caused by disasters due to natural hazards and the effect of climate change, and by supporting preparedness for and effective response to large-scale VOLUME 43, NUMBER 4

population movement, in camp and non-camp settings, strengthening quality and capacity, and taking account of the longer-term needs of the concerned populations.

In transit countries, the IFRC provides humanitarian support to migrants, whatever their legal status, in order to address their most urgent needs. Activities vary, but often include the provision of essential items such as food, hygiene kits and clothes, shelter, emergency accommodation, and more targeted support such as provision of information to particularly vulnerable groups. The establishment in strategic locations of Humanitarian Service Points (HSPs), a flagship IFRC initiative aimed at providing a neutral space that offers a welcoming and safe environment to people on the move, is instrumental in guaranteeing access to essential services to migrants along their journey.

In countries of destination, ensuring access to services for migrants is a key dimension of the work of the IFRC. Apart from the provision of direct assistance, IFRC supports the integration of migrants into new societies through the provision of information, assistance and services tailored to their contexts and needs, and by supporting social protection systems and community-led safety nets, which are key to building community resilience.

How do you define resilience and how critical is it when doing humanitarian work?

We live in a world of interrelated and complex challenges: the impact of the climate crisis; increasing social tensions, discrimination, exclusion and marginalization; migration and displacement due to both situations of conflict and disasters, but also to increasing poverty, precariousness and social inequalities; and health threats, including the ongoing COVID-19 pandemic. These challenges increase vulnerabilities and erode individual and community resilience.

Resilience has become a priority for many humanitarian and development organizations.

The IFRC specifically focuses on community resilience as “the ability of communities (and their members) exposed to disasters, crises, and underlying vulnerabilities to anticipate, prepare for, reduce the impact of, cope with and recover from the effects of shocks and stresses without compromising their longterm prospects.” Our research and work has shown that resilient communities have six specific characteristics: they are knowledgeable, healthy and can meet their basic needs; are socially cohesive; have economic opportunities; have well-maintained and accessible infrastructure and services; can manage their natural assets and are connected.

To strengthen these characteristics, we work in a holistic way, recognizing that communities are multi-dimensional systems within wider systems. We also invest in enhancing the understanding of risk and its consequences and we adopt a demand-driven, people-centered and inclusive approach.

Our programming, whether related to disaster risk reduction or climate change adaptation or migration, is not a stand-alone one but

rather aims at integrating and incorporating the appropriate analysis and information (scientific data, social data, policy analysis, communitydriven information) into our assessment of risk and vulnerability so that relevant interventions that are inclusive of social and humanitarian dimensions can be implemented.

How has your work around migration been impacted by COVID-19?

As local actors with a global reach, and as part of the largest humanitarian network, National Red Cross and Red Crescent Societies bear witness to the disproportionate impacts of COVID-19 and its associated control measures on migrants, including people seeking asylum and refugees, which amplify vulnerabilities and exacerbate challenges in accessing essential services. The pandemic has highlighted and compounded the specific vulnerabilities of migrants, with many of them being particularly marginalized and at risk of multiple hazards as they face increased barriers in accessing health and WASH services (water, sanitation and hygiene), and information due to their legal status, language or cultural barriers, or social stigma.

From the outset of the pandemic, National Red Cross and Red Crescent Societies, as auxiliaries to the public authorities, have been on the ground working to prevent, address and respond to the pandemic and to reduce the economic, social and psychological impacts of the virus, while promoting and advocating for an inclusive approach.

Public health responses are only as effective as the extent to which they ensure everyone, including the most vulnerable, has access to the necessary support to comply with prevention measures. Stopping the virus is in everyone’s interest and how each country treats and supports the most vulnerable will affect how the virus spreads and how well the country recovers from the pandemic’s multiple effects, including its social and economic impacts.

Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

The challenges of today are far too complex to be dealt with by a single entity or organization. New approaches and combined efforts are needed to respond and adapt to global changes.

Effective collaboration and global partnerships and alliances are critical to reach scale, diversify action and achieve co-benefits for communities and the society.

The IFRC is a respected influencer in its role, analysis and policy positions on resilience as well as on migration and displacement matters at the global, regional and local levels, and it contributes as a thought leader to shaping the agenda on issues of particular importance including climate-induced displacement.

Cooperation between science and academia, humanitarian and development practitioners, as well as policy decision-makers, and the private sector is essential to reach ambitious targets, optimize resources, shape common narratives in a humane way, and coinvest in building a more resilient world.

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The Resilience Business An Interview with Francis Bouchard, Group Head of Public Affairs and Sustainability, Zurich Insurance Group EDITORS’ NOTE Francis Bouchard oversees Zurich Insurance Group’s government affairs, corporate citizenship and sustainability initiatives. He first joined the insurance sector in 1989, and since has held a series of industry-focused lobbying, communications, sales and public affairs roles as well as serving as managing director at Hamilton Place Strategies. Bouchard attended Syracuse University and the George Mason University School of Law.

Will you highlight Zurich’s commitment to sustainability?

Our boldest commitment is probably to ensure that we help limit future global warming to 1.5 degrees. This demands a fundamental redefinition of our role in climate-related issues, both in terms of taking ownership of the need to act, as well as broadening the playing field where we think we can have an impact. We’ve done the same in our commitment to guide all our people through the changing world Francis Bouchard of work, as well as in our promise not to COMPANY BRIEF Zurich Insurance share our customers’ data.

Group (zurich.com) is a leading multi-line insurer How do you define resilience and what are that serves its customers in global and local markets. the key characteristics of a resilient company?

With about 55,000 employees, it provides a wide On a technical level, we define resilience as range of property and casualty, and life insurance the ability to achieve one’s desired goals and objecproducts and services, in more than 215 countries tives despite suffering a shock. What’s more revealand territories. Zurich’s customers include individu- ing, though, is understanding the interconnectivity als, small businesses, and mid-sized and large com- and interdependence of the system, or systems, panies, as well as multinational corporations. The in which that shock happens. In other words, resilGroup is headquartered in Zurich, Switzerland, ience is rarely a solo act – it’s more a team sport that where it was founded in 1872. The holding com- requires multiple stakeholders to balance likelihood pany, Zurich Insurance Group Ltd. (ZURN), is and impact against immediate expectations and listed on the SIX Swiss Exchange and has a level competing priorities. Companies, or even countries, I American Depositary Receipt (ZURVY) program that see those connections and consciously balance which is traded over-the-counter on OTCQX. those factors are the ones that are most likely to continue to progress even if they suffer a shock.

What have been the keys to Zurich How does Zurich’s deep understanding of Insurance’s industry leadership and how risks help inform resilience? has its focus on resilience been a differenWith risk and resilience central to what we do, tiator for the company? it’s hard to disentangle cause and effect. However, The key to any meaningful form of leader- there are at least three primary ways we use our deep ship is authenticity, so it’s important to recognize understanding of risks to help enhance resilience. The that Zurich’s leadership on resilience topics is a first is through our core products and services, keeping direct extension of our mission and how we view in mind that one of the fundamental roles we play in our role in society. Remember, insurance compa- society is to send risk signals through insurance rates. nies are, quite literally, in the resilience business. As risks increase, the price of insurance increases. This, Extending that role into managing and anticipating in turn, drives incentives to reduce risk and improve risks, and delivery of our capabilities in new ways, resilience. To reinforce this virtuous cycle, the industry is the journey we’re on. has established groups like Underwriters Laboratory, How do you define your role and key the Insurance Institute for Highway Safety, and the areas of focus?

Institute for Business and Home Safety, all of which aim We have three clear pillars for our sustain- to reduce risk and improve societal resilience. ability focus: climate change, work sustainabilIn those geographies or economies where ity and confidence in a digital world. In each of insurance is not as prevalent, we deliver that knowlthese areas, we take our knowledge, capabilities, edge in other ways to encourage resilient behavnetworks and influence and apply them in ways iors. For example, our Flood Resilience Alliance. We that help mitigate the risks posed by these massive have partnered with NGOs and academic institusocietal transitions - for our people, our customers tions to develop an engineering-based framework and society more broadly. In short, we’re applying for vulnerable communities to assess their expoa risk lens to what we see as some of the most sure to floods and the options available to address disruptive challenges facing society. it. We’ve now applied this framework to over 200 90 LEADERS

communities and have helped to improve countless lives – not through insurance, but through the rigor of thought that underpins the insurance mechanism.

A final “delivery” mechanism we deploy is our people. Over and over, we are advising governments, speaking at conferences and working with nonprofits to expose, assess or address resilience issues. In each case, our people are standing on the shoulders of 50,000 risk experts and 150 years of risk management to share our knowledge and advance the cause of resilience. We share an ethos of wanting to create better futures together with our various partners and it shows in the many causes and communities we’ve supported.

What do you see as the role of the insurance industry in addressing large-scale societal risks like the global pandemic?

Unfortunately, the pandemic has been a reminder that insurance cannot be the only answer to some catastrophic risks. In this case, insurers played a limited role due to the lack of credible frequency or severity data available and the inability to diversify risks. We’re also seeing a limited industry role after large-scale weather events where increasing numbers of people are uninsured or unprepared. It’s what we call the “protection gap”, and it’s become a major focus of industry leaders who recognize their role in society not as selling insurance, but as preparing society to be resilient against risks.

With the fast-approaching effects of climate change, the growing specter of large-scale cyberattacks and, now, the very imaginable impact of global pandemics, it has become critical that governments, insurers and other stakeholders reassess their respective roles in managing catastrophic exposures.

This includes recognizing the critical role that adaptation and other resilience measures must play.

Do you feel that resilience is something a person is born with or can it be taught?

In some ways, it’s as innate as our fight or flight instinct, or our knee-jerk rebalancing act when we trip over a rug. There’s a core human yearning to protect one’s health or well-being, and it’s absolutely amazing what the human spirit can endure. However, instincts can only take us so far. When the source of risk, and the steps needed to protect oneself from that risk, are complex, people lose the will to take personal responsibility. We only react to the risks we can manage – the rest we leave to providence or politics. That’s where the complexity of resilience needs to be taught since both the risk and our response to it are fundamentally dependent on unseen, yet changeable, forces. In the end, it’s about strengthening our understanding of the factors underpinning resilience so that we realize we can manage more and leave less to fate.

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Resilience

The Epitome of Resilience An Interview with His Excellency Kostas Bakoyannis, Mayor of Athens, Greece EDITORS’ NOTE Kostas Bakoyannis a resilience lens, we view a policy was born in Athens to New or initiative in its systemic role.

Democracy politicians Dora, first Resilience is about maximizing woman mayor of Athens, and Pavlos the possible co-benefits of a policy Bakoyannis. He served as mayor of or initiative and ensuring that we the town of Karpenisi in Evrytania don’t create additional risks, now or and was then elected Regional in the future. We aim to bring differGovernor of Central Greece in the ent players into the process, across 2014 local election. In June 2019, sectors, to ensure diversity, flexibilhe was elected Mayor of Athens ity and redundancy. With different and began his term on September stakeholders in each project, we 1, 2019. Bakoyannis studied hiscreate ownership by people in and H.E. Kostas Bakoyannis tory and international relations outside of government to ensure at Brown University and graducontinuity and social cohesion. ated from Harvard University with a Masters in Resilience, finally, is about creating Public Administration. adaptive policies that help “future-proof” cities to face the physical, social and economic What attracted you to public service and challenges of the 21st century. We don’t have interested you in becoming Mayor of a surplus of time or money. We must spend Athens? wisely to build economic development and Mayor of Athens is my third local/ sustainability, to promote health and wellberegional government post in Greece. I find it ing, to build government transparency and inspiring to work close to the people, to try accountability, and to reduce the gaps of to make their everyday lives better. I’ve been economic and social inequalities. the Mayor of Athens for almost a year now. It What do you see as the contribution is a unique honor to serve this city. Athens is that Athens can make to build a more more than its ancient heritage; it is a modern, resilient world? dynamic metropolis that has emerged from a Athens is one of the world’s oldest cities, decade of economic crisis with a newfound with a recorded history of continuous inhabconfidence and optimism, yet it is a fractious itance spanning well over 3,000 years. This is community and very demanding of its politi- the epitome of resilience. Being reflexive and cal leaders. It is my hometown, after all, and understanding the past is a valuable resilient I am inspired by the challenge to make it attribute: we are, for example, planning to better. start using and to learn from an ancient masHow do you describe your leadership terpiece of blue infrastructure, an aqueduct style and what do you see as the keys to that Hadrian built in the second century AD effective leadership? to bring water to Athens. The Athenian presI believe in an ambitious vision for the ent of complexity and diversity and its scale future, the dedicated work of a talented and are also resilient attributes. Athens is a city effective team, a bias towards innovation and that stands between the Global North and the meaningful change, and mustering the politi- Global South, so resilient solutions that work cal will to address entrenched problems with- in Athens can be more easily scaled up or out ideological blinders. This also requires down, adapting to a more or less rich envian openness to all kinds of stakeholders. ronment. We have observed that sometimes How do you define resilience and solutions that work in Sweden or Canada how critical is resilience in addressing are hard to adapt for less technologicallythe crises facing the world? advanced, poorer cities.

For me, resilience is a process of underAthens plays a unique role in interstanding the challenges that my city faces and preting the origins of democracy. How finding the most intelligent and integrated does Athens’ history provide an example ways to deal with them. A city is a system of of the resiliency of democracy? systems; a challenge, such as the pandemic, COVID-19 has dramatized the crucial brings to the forefront the systems’ interde- importance of mature democracies in our glopendencies as well as weaknesses. Through balized world – the need for the rule of law VOLUME 43, NUMBER 4

and the rule of reason supported by transparency, accountability and a bias for collaboration. Athens has, in the last 10 years, faced and survived a prolonged economic crisis, a large migration influx, unprecedented temperatures with lethal fires and flooding, and a global pandemic. These challenges brought the rise of a neo-Nazi party and widespread populism across the political spectrum, but our democracy prevailed and is stronger: we are now going through a post-populism era.

Our trajectory might provide an example to countries currently undergoing populist and authoritarian convulsions.

Athens has been a destination for many migrants. How has the migrants’ plight impacted the city?

The immigration influx peaked a few years ago during a time when the city was deep in recession. The city struggled to support the needs of both the destitute immigrants and those in the local population who were suddenly impoverished. We have realized that all policies regarding the provision of basic needs to immigrants should be extended to our local residents as well. This can be challenging as international funding is often specifically targeted toward immigrant populations while local resources are limited.

There has been, internationally, a trend away from cross-border collaboration, a rise in nationalism, and a tendency for nations to increasingly go it alone. What do you think this means for the future, particularly in the face of farreaching crises like the pandemic and climate change?

To deal with today’s global crises we need more democracy, humility, and an openness to innovation and collaboration across borders. It is evident that the many authoritarian rulers around the world today are ineffective at solving problems and are dangerous to their own people. What we need for the far-reaching crises of today is forward-thinking and proactive policies that build resilience. We need to establish farreaching international networks that can offer cross-sector support and to foster innovation and social cohesion locally. Now, more than ever before, it is critical to have collaboration and strong global alliances in order to build a more resilient world.

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The Growth of Gaming An Interview with Chance Glasco, Founder, The Game Consultants, and Co-Founder, Doghead Simulations EDITORS’ NOTE Chance Glasco You recently founded The is a video games consultant with Game Consultants. Will you pro20 years of industry experience. vide an overview of The Game Prior to his start in the video games Consultants’ business? industry, Glasco graduated from After 20 years of experience Full Sail University in 2001, where working in the video game industry, he was later inducted into their I knew that I didn’t want to stick with Hall of Fame for his contributions working on only one aspect of the to students and the game industry. industry. While I worked in the aniGlasco’s first project after gradumation department on Call of Duty, I ation was working on the Steven also had the opportunity to travel the Spielberg and Dreamworks franworld to help promote new releases, Chance Glasco chise, Medal of Honor. After a sucworking closely with media, developcessful first game, he and other ers and publishers outside of the developers left their jobs to from a new studio, United States. My passion for other areas of Infinity Ward. The Oklahoma-based game stu- development and production, as well as a vast dio would go on to create the Call of Duty fran- network of industry professionals, lead me to chise, which has become the best-selling video want to create The Game Consultants. game franchise of the new millennium and sold The video game industry is going to grow over 300 million copies to date. He would go on to a $200 billion market by 2023 with more than to work on six Call of Duty titles, including the three billion gamers in the world. E-sports athModern Warfare series. Glasco was Co-Founder letes, streamers and game developers are finding of Doghead Simulations (dogheadsimulations.com), themselves increasingly more in the spotlight known for their virtual reality conferencing and in the eyes of the mainstream. Interest from application, rumii. His efforts to re-humanize non-gaming companies and organizations consocial media and remote work through virtual real- tinue to rise, but they’re uncertain on how to ity have been used to provide therapy to victims of leverage their resources to create a game that human trafficking, conduct virtual classrooms for will reach their intended audience. The Game students in quarantine, and connect Tanzanian Consultants was created to help facilitate game tribes to high school students in the United States. development for non-gaming companies.

Glasco has regularly been featured as a keynote or What led you to start Call of Duty and guest speaker in many international gaming and how do you define its mission? technology conventions around the world.

In 2000, I landed my first professional job as a game developer, working on the What was your vision for creating Doghead Dreamworks and Steven Spielberg franchise, Simulations and what were the keys to its success?

When we formed Doghead Simulations, I was living and working remotely in Rio de Janeiro. For our first product, we were originally prototyping a virtual reality bartending game, but with having an extremely poor and slow Internet connection, video conferencing wasn’t an option for collaboration. As a result, we had the idea of meeting in virtual reality in order to collaborate while using significantly less Internet bandwidth.

After testing out our simple prototype, we realized that in addition to having a lagfree and smooth experience, virtual reality created a sense of social presence among those attending the meeting. We quickly pivoted to this new and exciting product as soon as we saw its day-to-day usefulness.

Medal of Honor. Despite a successful product launch with Medal of Honor, Allied Assault, we were unhappy with our current employer so 22 of us left and formed a studio called Infinity Ward. Here we were tasked by our new publisher, Activision, to build a first-person shooter franchise that would compete with Medal of Honor. After Call of Duty 1 and 2, I worked on the franchise through the Modern Warfare series and Ghosts. Twenty years later, the Call of Duty franchise has sold over 300 million copies and is valued at over $20 billion.

How do you describe your leadership style and what do you see as the keys to effective leadership?

In some ways my leadership style is unconventional. While I do try to consume media to educate myself in being a better leader, the last thing I want to do is come across as someone who has memorized all of the tips and tricks of leadership and social engineering. If you focus on making yourself a better person, one that people want to be around, the results you’re looking for will come naturally. It doesn’t matter how many New York Times best sellers you’ve picked up at the airport, focus on improving the source of your leadership abilities and not just finding a way to get the results you want.

Being humble is often an underappreciated quality, especially among those in leadership and executive positions. Humility is being successful in your career while still being able to admit that the only time you’ve been on a private jet was that time you were in LEADERS Magazine.

“Studies have shown that playing games

may strengthen a range of cognitive skills

such as reasoning, memory, perception and spatial navigation. All of these skills can potentially come in handy when enduring real-life challenges.”

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“The video game industry is going to grow to a $200 billion market by 2023 with more than three billion gamers in the world.”

How do you define resilience and what are the key characteristics of a resilient organization?

Resilience is the ability to quickly recover from hardship and difficulties. While life doesn’t typically become easier, we do become stronger and more resilient as we face obstacles. When the unexpected occurs, resilience allows us to adapt and survive.

2020 could easily be called “The Year of Resilience.” If you weren’t sure if your company or organization was resilient last year, you certainly know now. A resilient organization can come across the unexpected variables of roadblocks and conflicts and adapt quickly to overcome them. It allows organizations to quickly adapt and redeploy their tools, resources and strengths to take account of a different and possibly more strenuous situation.

What role does gaming play in building resilience?

Video games are all about enduring and overcoming obstacles through problem solving, strategy and timing. Studies have shown that playing games may strengthen a range of cognitive skills such as reasoning, memory, perception and spatial navigation. All of these skills can potentially come in handy when enduring real-life challenges. In multiplayer games, players need to collaborate efficiently if they want to be victorious.

Do you feel that resilience is something a person is born with or can it be taught?

I don’t believe that resilience is something that people are born with, but rather something

acquired through life experiences and education. Typically, those who have lived the most obstacle-free life will have the most difficult time overcoming obstacles once they arrive.

On the contrary, those who have grown up in less than ideal environments will typically face circumstances that build more resilience. While you don’t want to create unnecessary obstacles, leaders and risk-takers are much more likely to have opportunities to do so.

How do you see the gaming industry changing as you look to the future?

Video game popularity will continue to aggressively grow until every single living generation has grown up with video games from a young age. What was once often deemed as “for kids” by much of society in the 20th century, video games have now become part of popular culture. We’ll have at least a $200 billion industry by 2023 and traditional console and PC games will continue to grow alongside newer technologies like virtual and augmented reality.

Games will grow increasingly social, especially with the rising popularity of virtual and augmented reality. The term “video game” will be an insufficient term to describe the complexity of what these experiences have evolved into. VR headsets will soon have retina resolution and rendering technologies like ray tracing that will continue to blur the line between reality and virtual reality. The sense of presence one gets in a virtual environment will be almost identical to the sense of presence one has in a real physical environment.

“As VR experiences become increasingly realistic, we’ll see, and arguably are currently seeing, the first signs of what a lot of us know as The Matrix.

Massive multiplayer role-playing games will become social spaces that are often preferred over bars, restaurants or other traditional social spaces.”

As VR experiences become increasingly realistic, we’ll see, and arguably are currently seeing, the first signs of what a lot of us know as The Matrix. Massive multiplayer role-playing games will become social spaces that are often preferred over bars, restaurants or other traditional social spaces.

What do you see as the responsibility that leading companies have to give back to their communities and society?

If you’ve created a tool that’s useful to society and nobody is using it, then is it really all that useful? With Doghead Simulations, I found that so many doors of opportunity would open when we used our virtual reality conferencing software to help others at no cost to them. When lockdown initially started, we decided to make our software free for several months in order to give people a better option than video conferencing while working at home during the pandemic.

In addition, we were able to work with the anti-human trafficking nonprofit, More Too Life, to study the benefits of VR therapy for victims of human trafficking. With this study, we discovered that victims of human trafficking open up more quickly with therapists with VR therapy than in a face-to-face setting. Sometimes it’s good to remember that there are 7.5 billion people on the planet, and helping a handful of them for free is not going to eliminate the rest of your market.

What advice do you offer to young people beginning their careers during this uncertain time?

If you’re focused on working in the video game industry, you’re in luck. As arduous as 2020 has been, the video game industry is one of the few industries that has actually seen considerable growth. With more people staying home during the pandemic, many are fulfilling their desires to socialize through multiplayer gaming. If this is the career path you’re taking, make sure you stay plugged into game developer communities and constantly take advantage of all of the free tutorials and learning material available online.

In general, make sure you balance your social media efforts with real face-to-face interactions and networking. While having a social media presence is usually important these days, don’t let it consume too much of your time. It’s easy to get caught up in the image of being successful without getting the experience and opportunities you actually need.

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Resilience

The Power of Learning An Interview with Anthony W. Marx, President and Chief Executive Officer, The New York Public Library EDITORS’ NOTE Anthony Marx is committing to pay for the operations.

President of The New York Public Today there are 215 public libraries in Library, the nation’s largest library New York City, and before the pansystem, with 88 neighbor hood demic, in total we saw just under 40 libraries and four scholarly research million physical visits per year, makcenters. Before joining the Library, ing libraries the most used civic spaces Marx served as president of Amherst by far. As the nation’s largest public College from 2003 to 2011, during library system and the world’s most which time he tripled enrollment used library, our $350 million annual for low-income students. Earlier in operating budget is supported 60 his career, Marx was a political scipercent by the city, which now faces ence pr ofessor and dir ector of huge cuts, and by an endowment and Anthony W. Marx undergraduate studies at Columbia essential private support.

University. Marx has a BA from How has The New York Public Yale, an MPA from the Woodrow Wilson School Library adapted the way it works based on at Princeton University, and a PhD, also from new technology and digital advances?

Princeton.

With no way of being able to foresee the current crisis, we have significantly invested for INSTITUTION BRIEF The New York Public a decade in our digital offerings and could shift Library’s (nypl.org) 92 locations include four seamlessly to all online, thanks to our first-ever research centers focusing on the humanities Chief Digital Officer and his 50-person team. and social sciences, the performing arts, black That may be more than all digital staff at all history and culture, and business and indus- other libraries combined. Virtual applications for try, and a network of neighborhood libraries library cards soared when we closed branches throughout the Bronx, Manhattan, and Staten in March, as patrons checked out hundreds of Island. Throughout the system, the Library pro- thousands of circulating library books available vides free and open access to its physical and on SimplyE, our app designed to meet patrons’ electronic collections and information, as well as needs consistent with privacy against public or to its services for people of all ages, from toddlers for-profit surveillance. Publishers, authors’ orgato teens and adults. Research and circulating nizations, and vendors have cooperated in the collections combined total more than 51 million formation of the largest publicly available e-book items, among them materials for the visually research library anywhere. With Google having impaired. In addition, each year the Library now agreed for the first time to share their scans presents thousands of exhibitions and public of millions of books, we can now offer those to programs, including classes in technology, lit- anyone in the world. Our unique special colleceracy, researching, and English for Speakers tions are also available online, with additional of Other Languages (ESOL). The Library serves documents to be provided on request. some 18 million patrons who come through its doors annually. In addition, the Library’s website receives 32 million visits annually from more than 200 countries.

“The basic mission of

Will you discuss the history of The New York Public Library and how The New York Public Library has evolved?

The Library was founded as a research collection in 1895 by three New Yorkers, the city’s richest man, greatest collector, and leading politician, Astor, Lenox, and Tilden respectively, whose combined Trust still “runs” the library. In 1901 the then richest man in the world, Andrew Carnegie, gave one of the largest gifts in the history of philanthropy to create the city’s branch libraries in every neighborhood, with the city 94 LEADERS

spreading learning and ideas for free to everyone has only gained in import.”

We have also had to shift our education programs, which had almost two million annual visits, to online. That includes pre-K literacy, homework help, and after-school, the City’s largest free computer skills and English language programs. As we look at continued remote learning for students home from school, we know there will be many opportunities for us to support students, teachers, and parents. Just one other example: about two million New Yorkers cannot afford broadband at home, which means now they cannot attend school, do homework, or their jobs. Before the pandemic we were lending thousands of free WiFi hotspots. Now we know we need a much bigger solution.

How do you describe your leadership style and what do you see as the keys to effective leadership?

Leadership means being able to foresee the future as best as possible, which is clearly so much more difficult in our current uncertainty, and to shift efforts toward that future. Just presiding won’t do. I embrace that challenge and have been fortunate to find myself first at the helm of a college and now at a library ready to rethink. The key to that process is the team we have gathered, every one of which is absolutely best in class. To benefit from their wisdom, I try to listen and encourage debate about the big issues and leave them be on everything else. I do not always live up to that ideal, but I know I can and do fully rely on my senior colleagues.

That trust is based not only on their effectiveness, but also on our shared values and commitment to public learning and opportunity, which must remain the key guide, especially in turbulent times. It helps that we can raise significant private support to fund innovations.

How do you define resilience and how is resilience ingrained in the culture of The New York Public Library?

As my friend Adrienne Arsht reminds us, resilience is everything, the gumption to not just survive, but to learn and improve ourselves and our communities. That is what the library has always been in business to do. We have always been the first port of call for waves of struggling immigrants who have given this city its greatest strength, our diversity. Carnegie knew we were the essential step ladder for success, as libraries had been for him even before he came to America. The library has remained foundational to this go-getter city, a place defined by its resilience and the resilience of our people now tested anew.

VOLUME 43, NUMBER 4

How has your personal resilience helped to drive your work?

For me, resilience is based on your personal commitment to what you are doing. I am fortunate to have an incredibly interesting and challenging job where we can really serve the public, at scale, and across all the economic, racial, and cultural divides. I find that so energizing, even more now. The fit for me is perfect, since I am a fanatic about the power of learning, and have been since early days helping to set up a college in the midst of a near civil war in South Africa. When I might waiver, I am always reminded of the true resilience of that country in its fight against apartheid. When Amherst lost a third of its endowment in 2008-2009, or when the library was hit by the pandemic, protests and budget cuts this year, thinking back to those who have faced down harder struggles kept us going. In neither did we lay off our valued colleagues, the college maintained our record-breaking financial aid and the Library has invested even more in digital and educational programs.

Has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

Day to day has changed completely, of course, with non-stop zooming from home and in the last months distanced visits to our operations as they begin to reopen, carefully. Everyone is scared and angry and that means we need to communicate more, especially when we cannot reach out to support everyone in person. We are prioritizing health in a way we never have before, even as we continue to learn how to ensure safety.

While before we were running both an analog and digital library with a budget designed for just the former, now we have to reopen physically while massively expanding digitally in uncharted waters. All that said, the basic mission of spreading learning and ideas for free to everyone has only gained in import. That has not changed.

The pandemic has made more visible our racism and deepened the racial divide of this country and around the world, even as it has inspired so many to rethink and get engaged.

These are not new issues for us, for they are etched into the founding of the country and all our institutions, and we all have to do so much better at thinking what inclusion and respect really mean and making those real. The Library has always undergirded such efforts by collecting and sharing the historical and cultural record

upon which we build, and now we do that fully online, adding to our offerings, for instance from the Schomburg Center in Harlem, the world’s foremost repository of African American and diaspora culture. We need to find other ways to engage the citizenry in this and other pressing issues and, if we can, also bring together those of differing views to reopen conversations that have retreated into echo chambers.

Who are some of the resilient leaders you see today?

I confess that we seem to see more resilience locally and in our communities, and everywhere that people are coming together to learn the lessons of this last year and rethink how we can more equitably ensure housing, food, and education, how we can restore the reality and faith in the American dream, and how we get past our divisiveness and political dysfunction.

I hope we will see more of that on the national and global level. Meanwhile, I remain so inspired by our front line staff who have and continue to face a pandemic and come into work to serve the public, even after they suffered tragedy in this pandemic. That is real resilience, and reminds us why all the folks we “lead” are truly essential to what we all need to achieve together.

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A Different Type of Bank An Interview with Julie Davitz, Head of Impact Solutions, Bank of the West/BNP Paribas EDITORS’ NOTE A globally-connected with and promote diversity. Our CEO leader and changemaker with over 20 Nandita Bakhshi is among just 2 percent years of experience in the impact sector, of female CEOs in banking globally, and Julie Davitz is passionate about helping more than half of her executive leaderinvestors, philanthropists, foundations, ship team are diverse. Today, as the U.S. nonprofits and businesses mobilize economy deals with the pandemic, our their resources to realize their vision for bank is uniquely positioned to help drive change. She also sits on the President’s a sustainable recovery that breaks from Council of Ceres. In 2011, Davitz the “old normal” and ensures resilience. founded Julie Shafer Development + How do you describe your leaderPhilanthropy with the goal of providing ship style and what do you see as the efficient, thoughtful and effective strakeys to effective leadership?

Julie Davitz tegic planning for donors and grantI start with equality and respect. ees. Earlier in her career, she served as Regardless of title, I believe we’re all the the Director of Development for the Institute for same and bring unique skills, perspectives, and Neurodegenerative Diseases after having been the knowledge to each issue and project. Collaboration Executive Director of Silver Giving Foundation. She and coordination are crucial, particularly within a began her career as the Marketing and Sales Director global institution like ours. With the pandemic, I find for Shafer Vineyards. Davitz holds a BA in interna- myself and my colleagues actually working more effitional relations and art history from the University ciently and effectively from home without losing our of California, Davis and an MA in family and child regular communication dynamic. Above all, client sercounseling from the University of San Francisco. vices are top priority. Educating teams and colleagues to advise and support clients beyond expectations is C O M PA N Y B R I E F B a n k o f t h e W e s t of primary importance. (bankofthewest.com) knows money deposited in What do you see as the role of financial a bank has the power to finance positive change so institutions in building resilience in vulnerit takes action to support activities that help protect the able places around the world? planet, improve people’s lives, and strengthen comFinancial institutions play a fundamental role in munities. It is working to redefine banking for a bet- building resilience in vulnerable communities, both ter future by focusing on areas where it believes it can around the globe and close to home. To have impact, have a real impact: supporting energy transition, help- I believe a global perspective and diverse leadership ing enable women entrepreneurs and financing inno- is key. As I mentioned earlier, Bank of the West is led vative start-ups. As the bank for a changing world, by a female CEO who happens to also be a woman Bank of the West is committed to sustainable finance of color and an immigrant. The majority of her leaderalong with its parent company, BNP Paribas. Through ship team are diverse and collectively they speak 10 Digital Channels and offices across the U.S., Bank of different languages. When your bank has such incredthe West provides financial tools and resources to more ible diversity and embraces a broad worldview, it can than 2 million individuals, families and businesses. make a real impact. One way that manifests itself for us is by joining forces with Grameen America to offer Will you provide an overview of Bank of the micro-financing to support more than 12,000 womenWest/BNP Paribas and what have been the owned businesses. It also means collaborating with keys to its industry leadership?

Forest Whitaker’s Whitaker Peace & Development Bank of the West brings a unique global per- Initiative to promote non-violence among youth in spective to banking as part of BNP Paribas. We com- Los Angeles-area schools, while our parent company bine regional expertise with worldwide capabilities BNP Paribas supports similar efforts with Whitaker’s thanks to the fact that BNP Paribas operates in foundation in South Africa. more than 70 countries. Bank of the West operates Have your clients shifted in their demands as a fundamentally different type of bank. Bank of for sustainable investments, both environmenthe West, and BNP Paribas, have a focused strategy tally and socially? to accelerate the energy transition that’s needed to Clients are increasingly thinking about climate combat climate change. Bank of the West is one of change and social equality. This is especially evithe only major U.S. banks that has chosen to restrict dent in 2020, but has been true for the last few the financing of fossil fuels, big tobacco, palm oil years. They’re asking to invest with a lens on strucand other activities harmful to the planet. We lead tural social and environmental change. It’s often to 96 LEADERS

their financial benefit as we find that companies strong on sustainability, internal equality, and longterm thinking frequently have better track records, longevity, and returns. Thanks to our global reach and emphasis on positive banking, we are in a strong position to provide clients with the service they increasingly seek.

How do you define resilience and sustainability and are they interrelated?

Resilience is the ability to withstand difficulty; sustainability is the ability to withstand difficulty over time. You cannot have sustainability without resilience and, in the long run, the inverse is true as well. Longterm resilience requires a holistic approach to business; there’s a reason that the UN has 17 Sustainable Development Goals, many of which don’t relate to the environment specifically. There are goals around peace, gender equity, education, poverty, and more.

A truly sustainable company looks beyond the impact of its own bottom line to the impact of its business practices and output. We cannot have a truly sustainable world if we’re marginalizing certain groups of people, or creating more harm than good. As conservationist David Brower put it, “There is no business to be done on a dead planet.”

As a business leader, how are you able to build a resilient culture within your organization?

Communication is key. I believe lack of communication can lead to burnout which corrodes resilience within a team. We foster a positive learning mindset; if something doesn’t go as planned, the reaction should be a constructive one about what lessons we can draw. We try to create a culture of teamwork and adaptability so each individual knows they aren’t alone and so we as a team remain flexible. Finally, we believe we are a fundamentally different type of bank that is providing world-class service to our clients while making a positive impact on society and the planet. That powerful why is motivation that fuels resilience when we encounter obstacles.

Do you feel that resilience is something a person is born with or can it be taught?

Resilience can absolutely be taught, but it’s easier if you have a seed to start with. I’m from a farming family that immigrated to the U.S. from Italy. Anyone with exposure to farming knows that resilience is core to agriculture. I believe that helped shape me. My sons didn’t have the same childhood experience, but they had me to help teach and guide them on how to weather downturns. Today they are thriving, independent men. There are millions of stories just like that, so I believe resilience can certainly be taught.

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VOLUME 43, NUMBER 4

In May 2018, Crystal & Company was acquired by Alliant Insurance Services.

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© 2019 Alliant Insurance Services, Inc. All rights reserved.

Resilience

Tackling Uninsured Risk An Interview with Alex Kaplan, Executive Vice President, Alternative Risk, AmWINS Group, Inc. EDITORS’ NOTE Alex Kaplan COMPANY BRIEF AmWINS Group, leads AmWINS’ strategy around Inc. (amwins.com) is the largest indethe development of parametric pendent wholesale distributor of spesolutions and other bespoke covcialty insurance products in the United erages, on both a standalone basis States dedicated to serving retail insurand in conjunction with other traance agents by providing property and ditional and non-traditional solucasualty products, specialty group bentions for client risk transfer. He is efit products and administrative seralso r esponsible for developing vices. Based in Charlotte, N.C., the new products and capital sources company operates through more than for AmWINS, its retail customers 115 offices globally and handles and their clients. Prior to joining pr emium placements in excess of Alex Kaplan AmWINS, Kaplan spent 11 years at $21 billion annually.

Swiss Re, where he most recently served as Head of North America for the com- Will you provide an overview of AmWINS pany’s Public Sector Solutions unit. Kaplan Group and what excited you about the has deep expertise in government and pub- opportunity to join the company? lic finance. He began his career by serving on AmWINS Group is the largest indepenthe staff of the Committee on Ways and Means dent wholesale distributor of specialty insurin the U.S. House of Representatives working ance products. What this means is that we on tax and economic policy. From 2006 to work to match all forms of risk from around 2008, he served as the Deputy to the Assistant the globe with risk takers. Based in Charlotte, Secretary for Legislative Affairs for the United North Car olina, the company operates States Department of the Tr easury under through more than 115 offices globally and Secretary Henry Paulson. Kaplan received a places more than $17 billion of premiums into BA degree in economics from Hobart College. the market each year.

“What excites me the most about working with the firm is the ability to witness how risk is changing and converging in new ways as the world evolves and being able to build solutions to address these challenges.”

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What excites me the most about working with the firm is the ability to witness how risk is changing and converging in new ways as the world evolves and being able to build solutions to address these challenges.

Will you highlight your role and key areas of focus at AmWINS? As part of the Alternative Risk team within AmWINS, I take unique challenges that may not be addressed by the standard market and build bespoke solutions as well as the financial capacity behind them. My chief goal is to tackle what is otherwise uninsured risk around the globe, build solutions that solve real problems and distribute them at scale.

My focus and personal interest lie in the parametric insurance realm. Parametric insurance is relatively new in relation to the age of the industry but growing at an amazing pace.

It is different than traditional insurance in that parametric insurance is based on an index of the environmental or physical characteristics of a particular risk, such as the wind speed of a hurricane. The confluence of data digitization, computational power and technology allows us to address these new challenges in the most creative ways and only now are we beginning to really scratch the surface of what is possible.

Over the last 15 years, much of the development was focused around natural catastrophes, namely hurricanes and earthquakes. This converged with developments in the weather space. Now, with the ability to process vast amounts of disparate data sets to identify previously unseen trends and anomalies, we are expanding into cyber, casualty and risks that previously evaded detailed analysis, such as “disgrace insurance.”

With these trends converging, I believe we will begin to develop solutions that are rapidly responsive to risks in a holistic way, allowing for more meaningful and complete recovery across all segments of our economies. Additionally, given the direction we are going, we’ll be able to upend the historical paradigm of insurance by prefinancing losses before they lead to loss.

Imagine being able to anticipate an imminent catastrophe and reduce the impact by funding risk mitigation to prevent the loss in the first place. As you can tell, I’m quite bullish about the value we can create here and my focus is set on building these solutions with my colleagues and the global market.

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“Additionally, given the direction we are going, we’ll be able to upend the historical paradigm of insurance by prefinancing losses before they lead to loss. Imagine being able to anticipate an imminent catastrophe and reduce the impact by funding risk mitigation to prevent the loss in the first place.”

The world is facing a number of crises from the global pandemic to climate change to migration to social injustice. How is your approach to managing risk being impacted by these crises?

These crises put an acute lens on the issues the industry broadly has been raising for decades. Personally, coming from a prior role with a large global reinsurer, the need to view the world and how it will change in the decades ahead is deeply ingrained in me. The confluence of urbanization, globalization and climate change shifts how we should all look at risk. Today, a risk anywhere is a risk everywhere. The linkages and ripple effects of these events have global implications. It is our duty within the insurance industry to help others understand these implications and how these risks can metastasize into our personal lives and businesses.

The ongoing crises have illuminated this for everyone and now we are working to find new and creative ways to help manage these exposures so that everyone can move forward with their lives despite these inevitable setbacks.

This is the definition of resilience.

What do you see as the role of the insurance industry in addressing the global pandemic?

There are numerous ways in which the industry plays an important role in pandemic risk and how we address COVID-19 is no different.

First, consider that 6 percent of global GDP is spent annually on life insurance premiums alone.

That’s an astonishing figure, dwarfed only by the total size of the underlying risk. Given this exposure, the industry must have an acute understanding of epidemiology and changes in societal patterns which impact the spread and severity of events. On top of this, the industry plays a critical role in supporting the supply chain of medical equipment, protecting the balance sheets of organizations impacted by the disruption and so on. That said, as we’ve seen with COVID-19, the economic implications can be broad and diverse and there is clearly room to improve coverages and understanding to help communities and entities weather these events more robustly.

How do you define resilience and what are the key characteristics of a resilient company?

To me, resilience is the ability to understand and adapt to how various externalities influence your future desired state. We all have a clear vision of where we want our lives or businesses to lead, but rarely do we contemplate fully how external factors, known and unknown, can set VOLUME 43, NUMBER 4

us off that course. While we can’t anticipate all risks, we must be thoughtful and go through the creative exercise of “If this, then what.” We must stop planning to the last crisis because the next one will undoubtedly be different.

A resilient company is one that brings all facets of the organization together to understand and plan for various risks. Too often these functions are siloed and operate independently.

Every organization should have a “Chief Risk Officer” that explores the interconnected nature of functions and the existence of structural deficiencies and gaps. I equate this to the 12 U.S. intelligence agencies pre-9/11, each one fulfilling their core objectives with limited insight into the role of the others. This led to the creation of the Director of National Intelligence in the White House to facilitate coordination identifying redundancies and eliminating gaps.

Do you feel that resilience is something a person is born with or can it be taught?

I believe everyone is born with some elements of resilience, but in my experience, true resilience is only achieved through adversity in some form. In my view, human nature, by design, can react to rapid change. This is core

to our evolution as a species. However, we are seemingly incapable of adjusting our behavior to slow moving risks, such as climate change. This is why it is so critical to create movements around resilience to help foster the understanding of how our world is changing, what the long-term implications are, and how we must adjust accordingly.

What advice do you offer young people interested in building a career in the insurance industry?

In general, I think insurance unfairly gets a bad rap. As a friend once told me, insurance is an institution of society, not an industry. Insurance is the idea of communal support for a common goal, people and communities understanding their shared risks and working together in groups to help minimize the inevitable impacts. Insurance is the reason fire departments and seat belts are ubiquitous. That said, anyone starting out in this industry has endless opportunity to find the topic that interests them.

This industry touches every facet of life. Explore and find the issues that interest you most and identify ways in which the world is changing with respect to that issue and work to find new solutions that create broad societal value.

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“Every organization should have a “Chief Risk Officer” that explores the interconnected nature of functions and the existence of structural deficiencies and gaps.”

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Resilience

A Resilience-Focused Approach An Interview with Walter Cotte, Americas Regional Director, International Federation of Red Cross and Red Crescent Societies EDITORS’ NOTE Walter Cotte, who Will you provide an overview of joined the International Federation the work of the IFRC? of Red Cross and Red Cr escent Our main goal is divided into two Societies (IFRC) in January 2013, as main lines, to strengthen the humaniUnder Secretary General of Program tarian response worldwide through and Operations, has more than 50 our network of 192 National Societies years of humanitarian and developand in order to do that, enhancing ment experience. Previously, Cotte their organizational capacity, augwas the National Executive Director menting their capacity of absorption, of the Colombian Red Cross Society and strengthening their auxiliary role from 2008 to 2012. His past leadto the national authorities. As IFRC, ership roles with the organization we are considered the Secretariat of Walter Cotte include Head of Operations and the National Societies that enables us Disaster Management (1994-2008), to have a collective impact and create and Head of Volunteers for Relief and Search operational and influential networks at the local, and Rescue (1985-1994). His Red Cross and national, regional and global level.

Red Crescent experience includes a six-month Our Strategy 2030 envisions three global assignment to the IFRC as its Head of Operations goals that aim to contribute to the Sustainable in Asia Pacific. He has served as a consultant Development Goals (SDG): with the United Nations Disaster Assessment 1. People can anticipate, survive, and and Coordination system and the International quickly recover from crises.

Search and Rescue Advisory Group, was a mem2. People lead safe and healthy lives with ber of the Colombian Government’s National dignity and have opportunities to thrive.

Disaster Board and a member of the board of 3. People mobilize for inclusive and peacethe Colombian National Fire Association. Cotte ful communities. studied Social Management and Administration There are significant threats facing humanat the CUN University of Cundinamarca, and ity and we must tackle these head on.

Industrial Safety at the National Council of Safety.

1. Climate Change: changes to our climate He also has a high level of training and special- and environment are already contributing to an ization in disaster management from Tadeo increase in the frequency, intensity and unpreLozano University and in “Better Programming dictability of severe weather events, as well as for Peace Process” from the National University the decline of biodiversity. Our focus over the of Colombia. coming decade will be on reducing the current and future humanitarian impacts of climate ORGANIZATION BRIEF The International and environmental crises and supporting peoFederation of Red Cross and Red Crescent ple to thrive in the face of it. In the Americas S o c i e t i e s ( i f r c . o r g ) i s t h e w o r l d ’ s l a r g - region we are developing a “Climathon” project est humanitarian organization which pro- in which the climate change effects are faced vides assistance without discrimination as through different lines of action that will help to nationality, race, religious beliefs, class or to build resilient communities. political opinions. Founded in 1919, the IFRC 2. Disaster and Crisis: disasters are precomprises 192 member Red Cross and Red dicted to become more common, more costly, Crescent National Societies, a secretariat in more complex and, sadly, more concentrated in Geneva, and more than 60 delegations stra- populations least able to cope. In the region we tegically located to support activities around have faced several disasters such as the earththe world. The Red Crescent is used in place of quake in Haiti, the recent Dorian Hurricane in the Red Cross in many Islamic countries. The the Bahamas, Population Movement in the borIFRC vision is to inspire, encourage, facilitate ders and inside of Mexico and the U.S. as well and promote at all times all forms of human- as the Northern Triangle in Central America, itarian activities by National Societies, with a civil unrest in more than eight countries in view to preventing and alleviating human suf- the region, and irregular flows of Venezuelan fering, and thereby contributing to the main- migrants traveling throughout the continent tenance and promotion of human dignity and among many other difficult situations caused by peace in the world. the high-level of inequity and exclusion.

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Our main objective is to help communities, local systems and institutions, making sure that they will be able to respond and to mitigate the vulnerabilities and disadvantages resulting from all types of crises and disasters that affect the most vulnerable so that they are able to succeed and to install Early Warning Systems (EWS) at a local level and early actions that can create an environment of prevention, awareness and preparedness to better respond at a very local level.

3. Health: despite significant global health gains and major medical advances, people continue to face a complex mix of interconnected risks to their health and well-being. Infectious diseases and the risk of epidemics and pandemics are a major public global health concern. At the IFRC, we want to make sure that all people have safe and equitable access to water, sanitation and hygiene (WASH). To do so, we will expand our integrated community-based healthcare and first aid as well as water, sanitation and hygiene programs to meet the unmet needs of vulnerable or marginalized groups.

With the COVID-19 outbreak we have learnt that we also need to significantly invest in epidemic and pandemic preparedness building trust, ownership and engagement and placing communities at the center of response and in every process. To do so, our Community Engagement and Accountability (CEA) approach lets us better understand the communities and how we can help them in an efficient way. We are able to achieve this through volunteers and campaigns to build community connections, to promote positive mental health and wellbeing, and reduce loneliness as well as provide psycho-social support particularly in vulnerable communities.

The Red Cross services in health range from ambulance services, prevention and prehospital care. We believe in a holistic system where prevention and the public health system play a key role along with health in emergency, water and sanitation.

Health is one of our main priorities in our programs and operations, and nowadays we consider it to be very important to focus as well on mental health and how we can create Psychosocial Support networks for our staff, volunteers and communities in need.

4. Migration and Identity: movement of people, whether voluntary or involuntary, is one of the defining features of the 21st century.

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“Resilience is the ability to adapt and cope with disasters, shocks, stresses and crises. But beyond that, to create and sustain enabling environments for resilience, we must nurture localization approaches and view our communities as resilience champions in order to most effectively identify and address underlying vulnerabilities.”

The risks that people face when they are on the move are growing. These include exploitation and abuse at the hands of traffickers and other criminal groups, as well as deprivations caused by policies that limit access to basic services and care. Migrants are also prone to suffer exclusion and xenophobia acts from local communities. The RCRC Movement delivers services to the migrants’ routes, at boarder points and also in the host countries. We promote protection for vulnerable groups – women, children, people with disabilities and asylum seekers. We believe migrants should have a dignified way of living, providing them opportunities and seeking their inclusion. RCRC also focuses its efforts to provide livelihoods to people on the move, advocate through humanitarian diplomacy for their respect, and work for their basic needs, among others.

5. Values, power and inclusion: we seek to eliminate any source of exclusion, marginalization and violence through a cross-cutting approach.

Each of these challenges interact with each other, complicate each other and, in many cases, will worsen each other. Climate change is a prominent risk driver and there is a clear call to make this a major focus of our efforts in the coming decade.

Migration will become more of an issue the world will have to find solutions for. The severity and frequency of disasters will increase and conflicts will continue to be protracted, but new crises will also emerge including those from digital threats.

We not only face unsolved health challenges, but many new or increasing threats as well; loneliness, Non-Communicable Diseases and the threat of pandemics; and finally, we bear witness to increasingly polarized, unequal and xenophobic societies and we must double down on our efforts to promote peace and inclusion. We will increasingly have to do this in dense, overburdened, complex urban environments and in a context where financing, volunteering and resources are harder to attain.

To do so, the RCRC Movement will always work through our 7 Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality which characterize our humanitarian imperative and allow us to have unified values with our National Societies to deliver humanitarian assistance in the best way.

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The implementation of this strategy relies on the Red Cross National Societies that reach 160,000 municipalities at a global level with the help of 14 million volunteers worldwide.

We facilitate the work at the community level to create networks and connection systems. We are making our way to create a better system of accountability and community engagement so we can work hand in hand with different sectors and stakeholders. For example, we have alliances with the private sector, especially with companies implementing Corporate Social Responsibility, to drive the changes that will create a better future for all, and we also constantly coordinate with the UN system, multilateral organizations, Governments, the Academy, among other stakeholders that allow us to have strong partnerships and work together for the Sustainable Development Goals (SDGs) accomplishment.

We are a trusted network since we are neutral, impartial and independent which allows us access in the communities.

How do you describe your leadership style and how do you focus your efforts in your role?

For me, leadership is fundamental not only to generate an impact on others, but to understand that we are surrounded by amazing people. My leadership is based on understanding that people have different capacities and that as long as they are empowered, they are critical, they are persevering, they are good team players, and they are supportive, many things can be achieved together. That is why my leadership style is based on collective leadership, which guides through characteristic values such as being equitable, constantly and strictly focused on results and positive impact for communities and systems. At the same time, “the human touch” in leadership is part of my way of working which is dedicated to show who we are as human beings and how we want to reflect our values in the professional aspect, thinking always about the community and how we can help the most vulnerable.

That is why, for me, leading by example and action is what represents a leadership style that stems from the base of the organization, where the spirit of volunteerism and solidarity are my core and where examples of good leaders maintain our humanitarian imperative clearly and sincerely, closer and silently effective in the medium and long-term.

I truly believe in a democratic and coaching leadership style. This engenders trust and promotes team spirit and cooperation from staff. It allows creativity and helps people to grow and develop. I actively include people in the decision-making process before making a final decision. I see people who work with me as offering a reservoir of talent that can change today’s world and be further developed in anticipation of a challenging future. I seek opportunities to harvest leadership processes from a multilayer and multisectoral network to unlock and develop one’s potential.

This leadership approach has led us to be innovative and create solutions for communities, systems and entities in our day-to-day work at the IFRC. It also keeps us focused on the long-term results by generating a positive chain of good actions that together fulfill our humanitarian objectives.

This leadership seeks to go beyond the IFRC and the Red Cross Movement and includes work with the public, private and academic sectors. This type of leadership is based on generating alliances and replicating good practices in the world to create an expansive and resilient network to help solve the problems of exclusion and inequity.

How do you define resilience and how critical is resilience to the culture of the Red Cross?

Resilience is the ability to adapt and cope with disasters, shocks, stresses and crises. But beyond that, to create and sustain enabling environments for resilience, we must nurture localization approaches and view our communities as resilience champions in order to most effectively identify and address underlying vulnerabilities.

The Red Cross Red Crescent Movement has a systematic resilience-focused approach to all programs and services so I can attest that it is not only part of the culture, but informs each level of our planning and implementation processes. Our resilience approach has evolved over the years, and continues to do so, recognizing that risks are everevolving and require agility and bridging the humanitarian-development divide in order to adequately respond to the immediate needs and imminent threats as well as those that we may not always be able to fully anticipate and prevent.

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What role do you feel the IFRC can play in building a more resilient world?

Our volunteers are an ever-present network serving as a neutral and independent bridge between communities and different national systems and give a global voice to vulnerable people. The Red Cross is characterized as a system of agglutination of local to global systems where we can represent the interests of all. The Red Cross and Red Crescent network serves as an independent auxiliary to its government, including having permanent observer status with the United Nations. This privileged role allows the Red Cross and Red Crescent the ability to advocate for and shape policies that ensure a more resilient ecosystem. For example, we know that good legislation is critical to reducing disaster and climate risks. Law can set the stage for early warning, financing, community empowerment and accountability, or it can obscure and obstruct the necessary steps.

Since 2012, the IFRC and the United Nations Development Programme (UNDP) have been working on a joint project to research, compare and consult on the efforts of various countries to strengthen how their laws support the reduction of disaster risks, particularly at the community level. In June 2014, they launched a major new study examining 31 countries and in December 2015, they launched a new tool, The Checklist on Law and Disaster Risk Reduction and its accompanying guide, The Handbook on Law and Disaster Risk Reduction, to provide practical guidance on this area of law. These macrolevel changes help to ensure systems changes are in place which ultimately impact the local communities in which we live and serve.

We can create a way to build residual integrated and comprehensive resilience in the future by further serving as a convener and localization-enabler to facilitate inclusive approaches to fostering resilience regardless of an individual’s age, gender, race, creed, health, economic status or education.

What is the contribution the IFRC Americas team is making to build a more resilient Latin American region?

Our region, ranging from the North to the South, is comprised of 35 countries representing diverse realities and risk exposure. Disasters in the Americas are very common, with an increased frequency of 3.6 percent in the last 50 years, costing billions in economic losses and human lives every year. Nevertheless, it is not only major disasters which contribute to developmental delays and the rising cost of living in the region. Adopting what we refer to as the ‘Road Map to Resilience’, Red Cross National Societies in the Americas have expressed their unified efforts to: 1. Make every effort to ensure that our disaster and crisis management system, from the local to the global levels, provides communities and individuals affected by disasters and crises with relevant, effective, high-quality and coordinated response and recovery, in accordance with their functions within national systems, as a key contribution to community resilience.

2. Build alliances that lead us to achieve the One Billion Coalition for Community. Through 102 LEADERS

the Coalition, the IFRC and its partners will help individuals, households and communities around the world to improve their understanding of risk and take action to strengthen their safety, health, and well-being.

The IFRC in the Americas ‘runs 3 humanitarian marathons’ that seek to have a replicated positive effect in communities, systems and networks: 1. Climate change and resilience (Climathon) 2. Migration, Protection Gender and Inclusion (Migrathon) 3. Health, water and sanitation (Healthathon) Our contribution as the IFRC is to ensure investment in institutional strengthening of all of our National Societies so that they may develop their capacities to support communities in taking active steps to strengthen their resilience and to ensure risk-based analysis, planning and decision-making in Red Cross programs and actions.

“Establishing and nurturing alliances with communities and public authorities in accordance with our auxiliary status is at the core of our humanitarian mandate.”

Has the role of humanitarian organizations changed due to COVID-19 and its farreaching effects?

From June 1 to 30, 2020, the Americas region doubled the number of COVID-19 cases reported, becoming the geographical epicenter of the pandemic, notwithstanding the significant sub-regional differences, especially regarding the Caribbean, where the English and Dutch speaking countries (islands) have managed to contain the transmission. The number of deaths in these 30 days represented an increase of 60 percent and 6 out of the top 10 countries with more cases of affectation are in the Americas region according to WorldMeters.

The situation, apart from numbers of cases and deaths, continues to impose an increasing overload on healthcare systems, especially those that are already structurally weak. The potential collapse of healthcare systems is of particular concern in Central America and some areas of the Andean region. This continues to force the adoption of extraordinary measures of auxiliary support to the health authorities through human and material resources.

As IFRC, we have acquired extensive knowledge managing disasters and Disaster Risk Reduction initiatives using a Preparedness for Effective Response (PER) approach. However, it is clear that having the experience supporting contexts with natural and human disasters, a pandemic like COVID-19 is a challenge that our or any organization was not prepared to deal with alone. That is why we believe that “we are in this together” and our National Societies continue their tremendous work in community engagement and advocacy, healthcare, health promotion, hygiene access and promotion, and in mental health and psychosocial support.

However, as the pandemic continues, efforts must continue to be made to control transmission, avoid the impact of discontinuation of essential health services, and strengthen psychosocial support for individuals and communities. At the same time, special attention must be paid to the fatigue and stress of the front line aiders with increased vulnerability, reinforcing biosafety protocols and having a very strong approach on “protecting the ones that protect.”

We are also working on the study and analysis of the negative effects of the pandemic, in particular on mental health, livelihoods and the development of healthy and sustainable local markets through joint initiatives with other organizations such as the UN. Do you feel it is critical to have collaboration and strong global alliances in order to build a more resilient world?

No one entity can handle the pandemic and the problems that afflict our society alone.

We must increase our capacity to integrate resources, leadership, methodologies, personnel and vision to create optimal solutions that are replicable and expandable at a cost that can be assumed by the local communities and the supportive systems.

Our global IFRC Strategy 2030 articulates that, as a movement, we will and must “go beyond resilience, to ensure that individuals and communities can thrive” and “work as a distributed network” by deepening our collaboration with various organizations, the public and private sector, academia, communities and others to learn, collaborate and act to improve scale and scope when developing longer-term interventions that address humanitarian needs.

Establishing and nurturing alliances with communities and public authorities in accordance with our auxiliary status is at the core of our humanitarian mandate. The rapid expansion of the network of alliances with environmental organizations, research institutions, disaster management agencies, the private sector and beyond has contributed to the creation and implementation of pioneering initiatives that are relevant and appropriate to the targeted context whether they aim to bridge the digital divide, invest in early warning and early action, public awareness and education, or assessments and training. The range is, in fact, limitless. We embrace the opportunities to collaborate with partners, especially now when the complexities of risks necessitate alliances in order to curtail the magnitude of exposure.

Without it, none of us will scratch the surface.

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Resilience

Resilience of Objects, Cultures and Ideas An Interview with Limor Tomer, General Manager, Live Arts, Metropolitan Museum of Art EDITORS’ NOTE In her current galleries and through its exhibitions position, Limor Tomer has overand events, revealing both new ideas hauled the Metropolitan Museum’s and unexpected connections across performing arts program; built a time and across cultures. diverse, powerful team that curates, How do you describe your presents, and promotes more than leadership style and what do 100 events annually; produced you see as the keys to effective TEDxMET in 2013 and 2015; leadership? increased the department budget by My leadership style is grounded 40 percent; increased both earned in recruiting, training and nurturing and unearned income significantly; extraordinary people. I look for qualiand solicited and received many ties such as curiosity, inventiveness Limor Tomer major gifts. Tomer has also served and low tolerance for error balanced as an Adjunct Professor teachwith empathy in my staff. I believe ing entrepreneurship in performance at The what makes a strong leader is the ability to New School. Additionally, she was an Executive have an empowered team of individual thinkers Producer, Music, at New York Public Radio and rather than simply “project managers.” an Adjunct Curator, Performing Arts, at The Whitney Museum. Born in Israel, Tomer moved to the United States at age 13. She earned both her BA and MA from The Juilliard School and studied for her doctorate in aesthetics at New York University.

INSTITUTION BRIEF The Metropolitan Museum of Art (metmuseum.org) collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge and ideas. The Metropolitan Museum of Art presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City – The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Will you provide an overview of the Metropolitan Museum of Art? The Metropolitan Museum of Art was founded in 1870 by a group of American citizens, businessmen and financiers as well as leading artists and thinkers of the day, who wanted to create a museum to bring art and art education to the American people. Today, The Met displays tens of thousands of objects covering 5,000 years of art from around the world for everyone to experience and enjoy in its two iconic sites in New York City – The Met Fifth Avenue and The Met Cloisters. These items are also available for millions of people to experience through The Met online. Since its founding, The Met has always aspired to be more than a treasury of rare and beautiful objects: every day, art comes alive in the Museum’s 104 LEADERS

“Encyclopedic museums like The Met are primarily about cultural resilience and consider resilience from multiple perspectives – resilience of objects, cultures and ideas.”

How do you define resilience and how is resilience ingrained in the culture of the Metropolitan Museum of Art? Encyclopedic museums like The Met are primarily about cultural resilience and consider resilience from multiple perspectives – resilience of objects, cultures and ideas. The Met is actively building resilience through projects such as the Indian Conservation Fellows Program, as well as through generous support like Adrienne Arsht’s recent transformative gift which will provide funds for performances that champion resilience through art by engaging with artists of varied backgrounds, perspectives and voices.

How has your personal resilience helped to drive your work?

For me, the ingredients of personal resilience include adaptability, as well as a high tolerance for change and creativity. Also, a certain amount of “give,” or knowing when to bend (a tree that bends will survive the storm better than one that is rigid). These personal qualities have allowed me to navigate our ever-changing cultural and professional landscape.

Do you feel that resilience and music are linked and what do you see as the role of the arts in resilience?

Performing artists – composers, choreographers, actors, and musicians – must have tremendous amounts of personal and professional resilience as the landscape is always changing.

They serve a unique and essential purpose in our society: they help “metabolize” our collective experience and allow us to gain multiple ways to understand social, cultural and political forces.

Has your work changed as a result of COVID-19 and the anti-racist movement across the U.S. and the world?

We at MetLiveArts – the performance series at the Museum – have been lucky to be able to work with ever-broadening circles of progressive artists who are pushing the envelope in dance, theater, opera, music and related hybrids. We have always engaged with artists from underrepresented communities, global communities and non-conforming artists. The combination of the profound isolation many of us are feeling due to the COVID-19 pandemic, with the demand for justice and equality at this moment, fortifies us and allows us to reinscribe our commitment to challenge existing assumptions about power and creativity, and to even more forcefully embrace multiplicity of points of views, experiences and voices.

Who are some of the resilient leaders you see today?

At any given moment, I am in touch with dozens of artists, some at the beginning of their career, some already established leaders. To me, all the artists I have worked with and am currently working with are the most resilient and influential artists working today. Artists who I turn to for leadership and perspective on our world include Anna Deveare Smith, Bill T. Jones and Julia Bullock. Each, in their chosen métier, through their life experience, personal struggles and artistic achievement, opens the door of understanding our changing world.

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Resilience

The Role of the Arts in Resilience An Interview with Anna Deveare Smith, Director / Producer, The Anna Deveare Smith Pipeline EDITORS’ NOTE Anna Deavere land a TV show that runs for nearly Smith is an actress, playwright, 20 years such as Grey’s Anatomy. Most, teacher, and author. Her most recent however, have short-term employplay and film, Notes from the Field, ment, and no one can predict what looks at the vulnerability of youth, will yield fruit. Hence, many work in a inequality, the criminal justice sysvariety of media. In my case, I am an tem, and contemporary activism. academic as well. This was a big deciThe New York Times named the sion to make, and for years being an stage version of Notes from the Field actress and being a tenured professor among The Best Theater of 2016 and did not work well. You have to declare Time magazine named it one of the what and when you will teach months Top 10 Plays of the year. HBO prein advance. At my level, as an actress I Anna Deveare Smith miered the film version in February might get a job and not find out until a 2018. Looking at current events from week or even a couple of days before multiple points of view, Smith’s theater combines what my schedule will be. I was able, however, the journalistic technique of interviewing her to figure out a way to put it all together. The subjects with the art of interpreting their words center of my work is the kind of theater that I through performance. Her plays include Fires In create. From that, a variety of other opportunithe Mirror, Twilight: Los Angeles, House Arrest, ties have come my way. So, for me, I focus on and Let Me Down Easy. Twilight: Los Angeles what I am doing at the moment. was nominated for two Tony Awards and Fires in the Mirror was runner-up for the Pulitzer Prize.

Smith co-stars on the new ABC / Shonda Rhimes series, For the People. She also appears on the hit ABC series Black-ish. She previously starred as Gloria Akalitus on Showtime’s Nurse Jackie, and as the National Security Advisor on NBC’s The West Wing. Films include The American President, Rachel Getting Married, Philadelphia, Dave, Rent, and The Human Stain. In 2012, President Obama awarded her the National Endowment for the Humanities Medal. She was the recipient of the prestigious 2013 Dorothy and Lillian Gish Prize for achievement in the arts. In 2015, she was named the Jefferson Lecturer, the nation’s highest honor in the humanities. She was the 2017 recipient of the Ridenhour Courage Prize and the 2017 recipient of the George Polk Career Award in Journalism. Smith is the founding director of the Institute on the Arts and Civic Dialogue at New York University, where she is also University Professor at Tisch School of the Arts.

“Artists should be

studied, particularly

the ones who are not in the spotlight, to

have an understanding of what keeps people going when rewards

Did you know at an early age that you were attracted to the arts and had a creative side?

I was attracted to the arts, but the attraction did not lead to anything substantive until I was 23 years old.

You are involved in many different projects. Will you highlight your work and key areas of focus?

It is true that I am involved in different projects. This is not odd for performing artists.

Some are fortunate enough, for example, to VOLUME 43, NUMBER 4

are in short supply.”

What interested you in teaching and working with the next generation of leaders?

I like teaching because I like people and I like process. There’s no way to market or

support process in the arts, other than through teaching environments. I also like new ideas, and I’m fascinated by what my students bring into the room. I’ve taught since 1974 and I never grow tired of meeting new people and learning about their imaginations. This may or may not indicate that I’m working with the next generation of leaders, per se.

Your work has been pivotal to helping people understand racial inequality and what it can mean for people’s lives and livelihoods. How have the events of recent months impacted your work?

The events following the murders of George Floyd, Ahmaud Arbery, Breonna Taylor, and Rayshard Brooks have certainly impacted my work and my personhood, but it is too early to say how.

How do you define resilience and what do you see as the role of the arts in resilience?

I’m studying resilience at the moment so I’ll have a better answer a year from now. For now, I think it’s the ability to withstand and resurrect regardless of your circumstances. Art can give people courage. This is a mystery. You can’t promise it and I don’t think we as artists should promise it. It’s such a personal and mysterious moment – the moment when a work of art unearths a potential that you may not be aware of. Regrettably, in an era that is possibly overly interested in pathologies, we think of works of art “triggering” troubling thoughts or feelings. There are even warnings in some theaters that this triggering may happen. Works of art are sometimes, and probably not that often, if you think of a lifetime, going to suggest something to the viewer or participant that is otherwise discreet.

How has your personal resilience helped to drive your work?

Oh, you can’t be in a sometime profession – and that’s what I’d call the arts, except for the one-percent lucky few – a sometime profession. You can’t survive in a sometime profession without resilience. Artists should be studied, particularly the ones who are not in the spotlight, to have an understanding of what keeps people going when rewards are in short supply.

Who are some of the resilient leaders you see today?

We just lost one of the most resilient – the late Congressman John Lewis.

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Resilience

Island Earth An Interview with Kate Brown, Executive Director, Global Island Partnership EDITORS’ NOTE Kate Brown is a policy at the local level and within local passionate advocate for islands with context. It recognized that island issues extensive experience in all island were common but that many islands regions globally, and brings with were separated by language, political her an extensive network of island status (territories, independent counleaders, blue sky thinkers and peotries, subnational jurisdictions) and ple dedicated to supporting islands. similar barriers. They needed an She has experience working inside organization that could start to recongovernment, non-profits and internect islands around solutions to comgovernmentally along with a keen mon problems. As time went on, the sense of the most important eleleaders of the partnership expanded ments of the international policy the focus of GLISPA to include island Kate Brown setting space relevant to islands as resilience and island sustainability and well as what is needed for implethe partnership now connects a broad mentation to happen. Brown previously served range of islands who are early leaders on taking as an Action Strategy Advisor for the Secretariate action on these issues. We have supported many of the Pacific Environment Programme, a island political commitments to be both realized Development Officer for Agriculture Western and implemented and provide a space for island Australia and an Australian Youth Ambassador leaders and island champions to work together for UNFPA – Subregional Office for the Pacific and inspire and challenge each other.

(Fiji). She is originally from New Zealand and Islands are a special place to work – they lived for eight years in Apia, Samoa. She now have many problems within a bounded system r esides in New Zealand. Br own holds a and have the ability to trial solutions at a scale bachelor’s degree in journalism and politics that can be learned from and replicated in bigfrom Curtin University. ger countries. They are often defined by their size and their population but when you look ORGANIZATION BRIEF The Global Island at the area they are responsible for it is a really Partnership (glispa.org) is a platform that enables large footprint on the earth’s surface, much of island leaders and their supporters to take action it ocean. We like to think of the earth itself as to build resilient and sustainable island commu- an island, thus island earth, which has finite nities. Led by the Presidents of Palau, Seychelles resources and which we need to manage approand the Republic of the Marshall Islands, Prime priately for our future. We can learn a lot from Minister of Grenada and Premier of the British what islands are doing.

Virgin Islands, its mission is to promote action In 2020 the Global Island Partnership is to build resilient and sustainable island commu- focusing on three things: nities by inspiring leadership, catalyzing commitments and facilitating collaboration for all islands. Since its launch in 2006, the Partnership has engaged high-level leaders to catalyze $150 million for island action and assisted more than 35 countries to launch or strengthen major sustainable island commitments. It has more than 40 members and 55 friends as part of the island resilience movement.

• We mobilize high-level political will for island commitments and action on resilience and sustainability.

• We build and strengthen partnerships that implement global conservation & sustainability goals on islands, especially the Sustainable Development Goals (SDGs).

• We help our members strategize to bring global attention to and support for island solutions and initiatives, especially at major international meetings and conferences.

How do you describe your leadership style and what do you see as the keys to effective leadership?

My leadership style is one focused on living by my values of truth, fairness and justice which in practice is to demonstrate integrity in relationships and interactions at all times, to be honest, to appreciate all perspectives and to make sure that I am engaging with everyone. I am also a New Zealand indigenous woman (Mãori) and have a unique perspective that comes from my cultural upbringing which is very Polynesian – consultative, listening, collaborative and group problem solving as our culture focuses very much on the group rather than the individual. This links to how I measure success. I believe that we see success when we lift up all important voices, but I don’t measure importance based on people’s position, connections or wealth.

I believe for too long that all of these styles of leadership I mention above have been discounted because they ar e not what many see as the hard-charging more

“Island nations need to operate at multiple levels in order to build resilience – they

Will you provide an overview of Global Island Partnership (GLISPA) and its areas of focus?

The Global Island Partnership is a partnership that was convened in 2006 by two island Presidents, the President of Seychelles and the President of Palau, with the idea of developing a partnership that would enable islands to work together to implement global biodiversity-focused 106 LEADERS

need to work together to advocate for their

needs and concerns and to identify, share and deliver scalable, integrated solutions.”

VOLUME 43, NUMBER 4

“Islands are a special place to work – they have many problems within a bounded system and have the ability to trial solutions at a scale that can be learned from and replicated in bigger countries.”

masculine style of leadership which we recognize as the model “leadership” based on stereotypes, movies, or literature. We are at a moment where we can recognize that this may not be as effective as these other leadership styles and that a more feminine version of leadership can be equally if not more effective. Effective leadership recognizes that diversity of voice is critical for addressing the issues we face in the modern world – this diversity includes gender, sexual orientation, cultural, ethnic, racial, economic and so on. It also shows that leadership is not about telling people what to do, but rather pulling together the right people to set a strategy or plan and then enabling it to be implemented, adjusted and improved upon. It is not about asserting yourself in everything, it is about holding people accountable for what they say and do, for highlighting successes and mitigating and learning from failure. As a leader, it is critical to live by your values, as too often we see the vast hypocrisy of people going along to get along or who want to advance their careers so they never speak up. You have to be prepared to stand up for things, to do things differently than what everyone else might be doing and to speak up where necessary. I want to be a change maker, I want to work in organizations and with people who are trying to change the world for the better, I want to make a difference to people’s lives – these are the things that influence how I lead. For me, leadership is about people and if people are on board, we can do anything.

How do island nations, which are facing such challenges, including sea-level rise and economic crisis, build resilience and protect their cultural heritage?

Island nations need to operate at multiple levels in order to build resilience – they need to work together to advocate for their needs and concerns and to identify, share and deliver scalable, integrated solutions. Climate change is having catastrophic impacts on island communities. These are compounded by rapid growth of urban centers, pressure on limited land and water resources, and dramatic biodiversity loss.

Island economies, particularly Small Island Developing States, are vulnerable to climate-related severe weather events, sea level rise, catastrophic natural disasters and other external shocks. While many islands are successfully managing new public health risks presented by COVID-19, they face economic disaster as a result of tourism disruption and the related loss of livelihoods and government revenue. The COVID-19 pandemic has exacerbated other issues islands are grappling with including cyclones, which recently hit Vanuatu, Fiji and the Solomon Islands in the Pacific with hurricane season having started in the Caribbean. As the international community is considering how to recover from the current crisis, and reflect on previous catastrophes, islands can provide key examples of building resilience and reducing risk. They are taking bold and innovative approaches around new mechanisms including finance and insurance, policy tools among other initiatives.

“Islands have a lot going for them – their people are resilient and are natural leaders in integrated, resilient solutions by virtue of their often-limited geographic area and resources.”

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Over the past ten years, island leaders and their supporters have come together to tackle island priorities, but development approaches tend to be “siloed” and treat issues in isolation.

These don’t tend to recognize that problems in islands are interconnected and require multisector solutions and partners.

Islands urgently need more distributed and resilient infrastructure systems to reduce risk, provide reliable services, and help vulnerable communities adapt. This includes both green and grey infrastructure. It has also become increasingly clear that island responses on their own will not be enough.

Public resources alone are insufficient and new partnerships are needed to mobilize large-scale investment in sustainable development initiatives in islands.

Islands have a lot going for them – their people are resilient and are natural leaders in integrated, resilient solutions by virtue of their often-limited geographic area and resources.

There is an ability to coordinate across sectors and between islands toward common goals.

Islands have long been leaders in launching high ambition commitments and are leading on SDG implementation. Islands have the ability to demonstrate how we can deliver in a locally and culturally relevant way on our global agreements and the Sustainable Development Goals, and ultimately achieve island and global resilience.

There is also an opportunity for islands to lead on the SDGs, uplifting the islander worldview globally for sustainable development solutions which take into account the multiple challenges they face. We need to uplift, communicate and scale island solutions globally and the important message of hope, island values and tangible solutions.

Our partnership has been lucky to have been working for the last 8 months (since the pandemic struck) on a new island leadership initiative focused on the sustainable development goals called the Local2030 Islands Network. In this we have convened a series of webinars where we have identified and shared some of the examples of how islands are facing the pandemic and the resulting economic impacts including looking at the lessons from places who have been through devastating hurricanes and how they have looked at rebuilding. All of our webinars are focused on the idea of building back better. Where LEADERS 107

“Nonprofits themselves will also adapt and change so we are supporting resilience in our clients and building resilience in our organization and in the system itself.”

are the examples where islands are thinking about this and putting it into action? How can these examples be used to inspire other islands?

What responsibility do developed nations have to small island states when it comes to climate resilience?

There is a large imbalance in the burden of climate change at the global level where many of the countries least able to respond to the impacts of climate change are burdened with the most impacts. Some islands in fact will not exist as they are now and will become uninhabitable. Developed nations need to recognize they have responsibility for these impacts, that they benefit disproportionately from their development status and that small island states need special consideration as identified 25 years ago during the Barbados Programme of Action which identified the sustainable development priorities of small island states. This includes financing action and it includes debt relief for countries heavily impacted by climate change impacts and who are also heavily indebted.

With COVID-19 there has been a sharp fall in tourism revenues and remittance flows, heavy debt-servicing burdens, high risks to ensuring food security, severe constraints to the fiscal space and vulnerabilities to natural disasters brought about by climate change. It will be extremely difficult for small island states to withstand a double impact when they are hit by hurricanes or cyclones. Scaled-up international development cooperation is critical for ensuring that SIDS are able to stay on track towards sustainable development in the context of climate resilience.

What do you see as the importance of resilience in addressing the global crises the world is facing today?

Resilience, in all its meaning, is critical to addressing global crises. Strengthening resilience enables an individual, an organization and a country to adapt to changing circumstances. It is moving from being a victim of your circumstances to recognizing a situation and responding to it in a way that helps you survive and thrive. It is a constant process of adapting and learning which you can apply to reduce future impacts, to mobilize the human and financial resources needed and it creates a space for real creativity. I see examples of this in my work all the time: 108 LEADERS

Dominica’s effort to build back after the devastating impact of a hurricane and to become the world’s first resilient island.

Seychelles effort to undertake a debt swap for climate adaptation which addresses their debt issue while at the same time conserving marine resources and mobilizing resources for local project implementation managed by local people through the Seychelles Climate Change Adaptation Trust.

These are a few examples, but I think islands are real resilience leaders because they have always had to be this way by the very nature of island life. Island life is bounded by the resources available on the island and most are vulnerable to natural disaster. Once we start to listen to the experiences and solutions of island people instead of defining them by the size of their population or of their island we will see a real richness of thought and action and we will put the relationship between developed and developing countries back in balance.

Islands shouldn’t be seen as just aid or development assistance recipients, but their knowledge, expertise and solutions should be valued for their importance in combatting our global challenges. Many of the islands we work with have mobilized domestic resources for addressing some of these challenges and are asking the international community to help them address the gaps. I see this as a step-up approach rather than a handout. If we learn more about the history of many of the places we are talking about, we would also understand what brings them to their current economic development situation.

How critical is resilience to driving impact in non-profit work?

This is absolutely critical. Non-profit organizations should have the goal of eventually doing themselves out of a job – our role is to equip the individuals and organizations we work with and support them with the tools and knowledge to be able to be resilient to what comes their way. Nonprofits themselves will also adapt and change so we are supporting resilience in our clients and building resilience in our organization and in the system itself.

Do you feel that resilience is something a person is born with or can it be taught?

I believe it’s a mix of both. Some people are naturally resilient and others need to be given tools and training to achieve it. Sometimes people don’t recognize it within themselves.

We need to create a resilience mindset in the

individual and the same type of approach in the organizations and governments that people exist within. Building resilience of an individual is never enough on its own. Resilience is more than just addressing climate issues.

How has your personal resilience helped to drive your work?

I am relentlessly positive. A person who views a glass as half full rather than half empty – this to me is an important space to be in. In our work we have been focused for the last decade on identifying bright spots, things that are working and that can be scaled and replicated. This is very much my personal passion. I believe that we are much better placed to do more when we build on what is working rather than always identifying what is not.

I have been through a lot of trauma in my life – particularly when I was a child, but I have always refused to be defined by that. I believe that we will thrive when we build on our strengths and where we adjust for what isn’t working or won’t work. From my very humble beginnings, I have benefited from learning from others and from working with others who think like me and believe that all things are possible.

I sincerely believe this.

You recently moved back to New Zealand from Washington D.C. What has the experience been moving during a global pandemic?

I actually moved right before the pandemic and am forever blessed to be a New Zealander.

We recently celebrated our 100th day without any community spread of COVID-19. Our Prime Minister, Jacinda Ardern, has been a global leader even before the pandemic and she demonstrates many of the qualities that define New Zealanders – common sense, pragmatism, a sense of community and kindness. I have moved to a place that is where my whãnau (extended family) is from which lies on the Pacific Ocean. My ancestors have lived here for generations and when I am here, I feel connected to that world, to my history and also to many of the modern issues we find ourselves in.

Moving internationally with children is stressful but it seems like the alternative would have been far worse. My children are back at school, playing sports and we are living life normally like we were before the pandemic hit. I have left one child in the U.S. so am kept up to date on the situation there. As I said, I am very lucky on the timing of my move home.

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VOLUME 43, NUMBER 4

THANK YOU,

global corporations, for your commitment to solving societal challenges, particularly during the Covid-19 crisis that has tested our resolve in unimaginable ways.

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PAUL NEWMAN (1925–2008), FOUNDING CO-CHAIR, CECP; FOUNDER, NEWMAN’S OWN

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Sponsored by ConantLeadership

Resilience

The Responsibility of Journalists An Interview with Jeff Goodell, Author and Contributing Editor, Rolling Stone EDITORS’ NOTE Jef f Goodell and TV have been undermined by the (jeffgoodellwriter.com) is a New rise of the Internet, especially sites York Times bestselling author and like Facebook and Twitter, which a Contributing Editor for Rolling basically turns anyone with a phone Stone. Goodell was a fellow at or a computer into a journalist. That New America in 2016 and 2017 is a wonderful thing in some ways and is currently a Senior Fellow because it elevates the voices of at the Atlantic Council. As a compeople who have been shut out by mentator on energy and environtraditional media outlets. But it is also mental issues, he has appeared on a big problem because it means there NPR, MSNBC, CNN, CNBC, ABC, is no such thing as “journalistic stanNBC, Fox and The Oprah Winfrey dards” for these new voices. In the Jeff Goodell Show. He was awarded a 2020 past, journalists were, in some sense, Guggenheim Fellowship in General arbiters of truth and reality. They were Nonfiction. Goodell has a BA from the University authors of the first draft of history. No longer. of California, Berkeley, and an MFA from Truth and reality are up for grabs now, which Columbia University in New York. is both exciting and terrifying, but it also makes the role of a professional journalist all the more What interested you in a career in journalism? important. It’s no longer just about reporting My mom says that when I was four years great stories and telling them with accuracy old, every time I asked her a question and she and style. It’s also about figuring ways to break answered, I’d follow up with, “Why” and when through the noise so that those stories can be she answered that, I’d ask again, “Why?” This heard. could go on, my mom tells me, for hours. So How do you describe your leadership I guess I was born curious. Journalism doesn’t style and what do you see as the keys to feel like a job to me, even when it’s brain- effective leadership? numbingly hard work. It feels like an extension As a print journalist, the only people I of who I am. Plus, I’m a bit of an adrenaline really have to lead are my readers. To do that junkie. I had a very brief career as a profes- effectively, I’m hyperconscious of the fragile sional motorcycle racer so the endless deadlines pact the exists between writer and reader – as a that are part of life as a journalist were a thrill writer, I have to gain your trust and your attento me. tion and hold it. I have to give you something What do you see as the state of journal- of value for the time you spend on the page ism today? with me. Some writers do it with verbal tricks To paraphrase the old line from Charles and pyrotechnics, others with salacious gossip, Dickens, “It is the best of times, it is the worst of and still others by providing vital, life or careertimes.” The old business models for newspapers saving information. Myself, I think of the books

“Resilience is a complicated word, but basically, I take it to mean the opposite of brittle. We live in a rapidly changing world, not just because of the rapid movement of information and the increasing velocity of our economy, but because the climate crisis is destabilizing the very operating system of our planet.”

110 LEADERS

and articles I write as the beginning of an intelligent conversation that we will have together over the years. As a journalist, it’s my job to venture out into the world and then to report back to you what I have found and how I have made sense of things. You might agree or disagree, you might find some of what I have to say ridiculous or imprudent, but hopefully it will provoke you to think about things in new and unexpected ways.

You are writing a book on extreme heat. What interested you in writing the book and what are the key messages of the book?

Extreme heat is one of the most obvious consequences of how we are changing the Earth’s atmosphere by burning fossil fuels.

Burning oil, gas, and coal creates CO2, and CO2 traps heat in our atmosphere. The science of this is beyond dispute, it is as real as gravity.

And yet, even among scientists and political and business leaders who are well-aware of the climate crisis, the impacts of heat itself has not gotten much attention until very recently.

I think there are several reasons for this: first, unlike, say, coastal flooding, heat is not as easy to visualize, so it doesn’t get much media attention. Second, the people who are hit hardest by extreme heat are also the most out-of-sight in our society: the poor, the elderly, the vulnerable. But as temperatures continue to rise, that’s changing (it’s 130 degrees in Death Valley as I write this, the highest temperature ever recorded on Earth). Extreme heat is emerging as one of the most deadly aspects of the climate crisis, a profound physical force that will literally shape where and how we live on Earth, and it will not shape all lives equally – extreme heat is an engine of environmental and racial injustice.

As for key messages of the book, it comes down to this: modern humans have evolved over the past 12,000 years or so in a relatively cool, stable climate. Scientists call it “the Goldilocks climate” – not too hot, not too cold.

Thanks to the accumulation of CO2 in the atmosphere, that is changing. We are moving out of the human niche we have evolved in and into a radically hotter world, with rapidly melting ice sheets, changing disease vectors, and extreme heat waves both on land and sea. In my book, I want to explore the implication of this extreme heat on our cities, our bodies, our minds, and on the natural world around us. It’s not just a VOLUME 43, NUMBER 4

“In the past, journalists were, in some sense, arbiters of truth and reality.

They were authors of the first draft of history. No longer. Truth and reality are up for grabs now, which is both exciting and terrifying, but it also makes the role of a professional journalist all the more important.”

question of how we will survive and thrive, but who will survive and thrive.

How do you define resilience and what do you see as the importance of resilience in addressing the crises the world is facing today?

Resilience is a complicated word, but basically, I take it to mean the opposite of brittle.

We live in a rapidly changing world, not just because of the rapid movement of information and the increasing velocity of our economy, but because the climate crisis is destabilizing the very operating system of our planet. The world is getting hotter, the seas are rising, storms are getting more intense. All this will drive more migration (not just of humans, but of all living things, from trees to mosquitoes, as they seek out more hospitable climates), more conflict, more turmoil, more change. To adapt to all this, and more importantly, to thrive in this new era, we will have to build cities and institutions and lives that are flexible, that embrace change, and that look forward to the world as it will be, rather than back toward the world as it was. In this new era, leaders will have to rely on science and data to explore not only how things are changing now, but how they will change five, ten, twenty years into the future. In virtually every endeavor, from career-building to environmental conservation, success today means imagining and preparing for a very different tomorrow.

How critical is it for the media to focus on data and science when addressing the global pandemic and do you worry that partisanship and politics have been driving forces in the coverage?

Well, in my view, it is extremely critical for the media to focus on data and science when addressing not just the pandemic, but also the climate crisis, vaccines, and a whole host of other issues. But “the media” is hardly a monolithic beast these days. Some big cable networks, like Fox News and MSNBC, are obviously driven by partisan politics. But even here, there are differences. MSNBC makes no pretense of its political point of view, but maintains high journalistic standards of accuracy and fact. Fox News is not only partisan, but unabashedly spreads lies and disinformation if it serves their political purposes. And even within these networks, there are big differences: on Fox, Chris Wallace is an excellent journalist; Sean Hannity is a carnival barker who will say whatever it takes to pump up his ratings.

The point of this is two-fold: first, that it’s very difficult to generalize about “the media” in the information swamp we all live in. Second, it’s important for us all to become savvy news consumers. That is, to get outside of our everyday information silos and same diverse news sources, and to ask tough and often uncomfortable questions about where that news is coming from and what the agenda of the news source may be.

What needs to be done to drive true change around the issues of racial inequality and social injustice?

That’s pretty simple. We need to elect leaders who will fight hard for changes in the laws that define and reinforce these inequities and injustices. That is the only way real change will happen. For most of us, that means getting

“I’ve come to believe that personal resilience is in some way connected with love. If you love what you do, you will stick with it, you will find a way to get it done.”

involved in local politics, raising your voice on issues you care about, and most important of all, voting.

How has your personal resilience helped to drive your work?

When I was in college, I took a writing class with a famous writer who would brutally criticize any student’s work he thought was weak, lazy or dishonest. Often students left the class in tears. One day, I asked him why he was so tough on our work – didn’t he think it was his job to encourage us to develop our voices as writers? He shook his head and said, “No, I feel like it’s my job to discourage as many people as I can from becoming a writer. It’s a tough life and if I can discourage you now, it might save you a lot of misery later. Besides, if you have what it takes to make it as a writer, you won’t listen to me anyway.”

I’m not sure exactly what the moral of that story is, but I think about it often. I’ve come to believe that personal resilience is in some way connected with love. If you love what you do, you will stick with it, you will find a way to get it done. Just as if you love your wife or your husband or your partner, you will find a way to stick together in hard times. The real trick, in work and in life, is finding what you love.

Who are some of the resilient leaders you see today?

In the political realm, U.S. House majority leader Nancy Pelosi, German Chancellor Angela Merkel, and New Zealand Prime Minister Jacinda Ardern have all been through tough times and grown stronger because of it. And of course Joe Biden, who has lost too many family members to tragedy and disease, has proven that suffering can indeed make you stronger. I also have huge respect for the grassroots leaders in the Black Lives Matter movement, as well as young activists who are making sure that leaders in rich, developed nations around the world don’t neglect their responsibility to take dramatic action to address the climate crisis. But when I think of resilient leaders, I think of Mrs. Inch, my fourth-grade science teacher, who managed, year after year, to herd 30 kids into a classroom and teach them about the wonders of biology and physics. And to do it with such devotion and enthusiasm that, even now, decades later, I can still hear her voice in my head saying, “Every frog is a little miracle of nature.”

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Resilience

“The Great Good Place” An Interview with Mitchell Kaplan, Founder, Books & Books EDITORS’ NOTE Mitchell Kaplan, admired, those from the past and those a Miami Beach native, founded stores I continued to visit when I was Books & Books in 1982. Located in younger. Stores like Shakespeare and Coral Gables, Florida, Books & Books Company in Paris, where James Joyce expanded to its present location in and the Lost Generation found a home, 2000. Housed in a MediterraneanThe Gotham Book Mart in New York styled building, the bookstore hosts City, where Borges was read to on each over sixty events a month, consisting of his trips to the city when he develof author readings and signings, demoped blindness, and City Lights in San onstrations and workshops, live music, Francisco, home to the Beats and where reading and discussion groups, proAllen Ginsberg first read Howl, became gramming for children and families, my north stars when I envisioned what I Mitchell Kaplan and a variety of other communitywanted Books & Books to become. From based events. All of this is achieved in that Coral Gables store we now have five an old world setting of floor-to-ceiling wood book- more stores in South Florida and an affiliated partshelves, wood floors, and a courtyard café, man- nership with Judy Blume and her store in Key West. aged by James Beard-award winning Chef Allen The notion of the “great good place” Susser. In April 2005, Books & Books opened a loca- informs everything I do, and I think that attitude tion inside the Bal Harbour Shops Mall, specializing is what has led to our sustainability for almost in high-end art and design books and continues forty years. People love to congregate outside the tradition of the Coral Gables and Miami Beach of their home and work; that has become excrubookstores with a full schedule of author events and ciatingly clear during this pandemic. A bookprograms. I The Café/Bookstore Books & Books at store, my bookstore, is just such a place. We the Adrienne Arsht Center opened in 2015, and have cafes, we present authors and we make in 2016 Books & Books partnered with the Studios our space available to groups of all kinds. All of Key West and opened a store under the guid- of this helps build community and community ance of Judy Blume and her husband, George. makes us all stronger and able to face whatever Books & Books is also conveniently located at challenges we must.

Miami’s International Airport. In the spring of How do you describe your leadership 2017, Books & Books opened another community- style and what do you see as the keys to centered bookstore in Pinecrest, a city in Miami-Dade effective leadership?

County, at the Suniland Shops. A new location opened recently in Coconut Grove on Main Highway. Books & Books was named Bookstore of the Year in 2015 by Publishers’ Weekly. Kaplan is a co-founder of Miami Book Fair and serves as the Chairperson of its Board of Advisors. He is the former President of the American Booksellers Association (ABA) and also served on the Board of ABFFE, the American Booksellers Foundation for Free Expression. In 2011, Kaplan received the National Book Foundation’s prestigious “Literarian Award for Outstanding Service to the American Literary Community.”

I try my hardest to not be a controlling leader and that was initially hard. I started my business from scratch and for a long time I was its only employee. As the years have rolled on, I believe that my biggest leap forward is my ability to delegate. With that comes the need to allow others to make mistakes without completely dispiriting them. I love it when I feel I can teach those who work with me what I know, and I love it even more when they do what I do and do it better. It’s also extremely important that they develop a kind of passion and the satisfaction that brings. Bookselling isn’t the most lucrative field, but it can be the most satisfying and that’s what I want to foster in others.

What are the keys to independent bookstores remaining relevant and current with the disruption taking place in the industry?

There has never been a more important time to be an independent bookseller in an independent bookstore. Like much of what’s happening in retail, much is broken in the world of publishing. What’s not broken is the ability to publish important, relevant and vital books that are so important as the world is in the process of remaking itself. Distribution is the main problem facing our industry. How does an author’s book find its readership? With so many books published, guides – responsible and

“Like much of what’s happening in retail, much is broken in the world of publishing. What’s

not broken is the ability to publish important,

Will you provide an overview of Books & Books and what have been the keys to its success?

I founded Books & Books in 1982. I graduated college with a BA in English and after a brief stint in law school and teaching high school for three years, I found a small store in Coral Gables, Florida, that I was able to convert to a bookstore.

My inspiration came from all the bookstores I 112 LEADERS

relevant and vital books that are so important as the world is in the process of remaking itself.”

VOLUME 43, NUMBER 4

“The notion of the ‘great good place’ informs everything I do, and I think that attitude is what has led to our sustainability for almost forty years. People love to congregate outside of their home and work; that has become excruciatingly clear during this pandemic. A bookstore, my bookstore, is just such a place.”

trusted guides – are necessary to get the word out about what’s new and what’s important.

This happens best through an independent bookstore and, even more important, through a vibrant, diverse and economically healthy independent channel. When the means of distribution is centralized, as it is through Amazon, we run the risk of having one of the more fundamental means of getting ideas and important voices under the control of very few. The healthiest way to keep our ongoing discussions alive and to find the voices of emerging thinkers and literary artists is to ensure that there are thousands and thousands of guides offering what publishers and writers have to contribute to our national discourse.

How has Books & Books adapted its business to address the challenges from the pandemic?

Almost overnight, Books & Books has moved into the virtual world. We’ve always had a website and encouraged some online ordering, but our site was mostly informational. As we had to lockdown and were closed for many weeks, we made sure to let our community of customers know how important it is to support us if we’re still to be a force for good in South Florida. We ramped up our ability to take orders online, we moved our in-person events to virtual online events, and our community has responded. Although we’re operating at a fraction of the business we had before the worst of the pandemic, with expense trimming and with some early government support through PPP loans, we’re working our way through all of these challenges. What kept us going, I believe, was that we’ve always kept a dialog with our customers and that’s what we continue to do and I know that everyone, even when not going out in the same way they once did, appreciates even more the importance of places they identify with.

How important is it for Books & Books to be an active member of the communities it serves?

This is why I do what I do. Serving our community is why I opened a bookstore; it’s why I cofounded the Miami Book Fair, to bring authors and their readers together to create the next generation of readers, to find audiences for writers who feel isolated because of their color, gender, nationality or economic standing is, for me, the greatest gift I can give and is the most rewarding calling I have. In the future, I hope to find ways to double down on all of this; there’s lots of work that still needs to be done VOLUME 43, NUMBER 4

and I’m working on ways to open up bookselling to neglected parts of South Florida and to put books in the hands of young people who still don’t have the means to develop libraries of their own.

How do you define resilience and what are the key characteristics of a resilient company?

Resilience is baked into everything a bookstore owner does. I opened during an economic downturn in the early 80’s, I had to overcome the rise of the “super store” phenomenon, the discounters put thousands of stores out of business, and then the internet and internet shopping behemoths like Amazon continued the slaughter. Resilience is the ability to be tough and to find ways to overcome obstacles and the only way I could rouse the spirit to fight these good fights was because of the passion I have to be a bookstore owner. I would not allow myself to be defeated. That has meant that I had to be wily, constantly environmentally scanning, knowing what innovations were out there in retail and in the book business, but also knowing who my allies are and having a very clear vision of what Books & Books is and to stay the course even in the face of such adversity. I continue to be guided in the firm belief that there is a community of people who want what Books & Books has to offer and we must make sure to communicate with them every opportunity we have.

As a business leader, how are you able to build a resilient culture within your organization?

Listening to every stakeholder in my company is the most important thing I can do to build resiliency, while at the same time be as transparent as possible about every aspect of the bookstore’s business. Its successes, failures and challenges allow everyone to buy into the stores’ ability to find solutions to problems and to have everyone feel empowered to make changes. When employees understand just what Books & Books is about and have a clear sense of our culture, I give them latitude even when they make mistakes. A sense of pride in what we do must give members of the Books & Books team the same kind of satisfaction it gives me.

Do you feel that resilience is something a person is born with or can it be taught?

This is the hardest question of all. The nature versus nurture question has never been adequately answered as far as I know. There are those who have a can-do attitude in the face of any challenge and there are those who shy away from any difficult situation. I guess I believe that unless someone is so pessimistic and set in their ways, good patterning by a leader and developing a work culture where one can safely take chances on making decisions that might turn out badly can influence whether or not someone will face problems with the necessary resilience.

•

“Resilience is the ability to be tough and to find ways to overcome obstacles and the only way I could rouse the spirit to fight these good fights was because of the passion I have to be a bookstore owner. I would not allow myself to be defeated.”

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Resilience

Resilience Books Compiled by the Adrienne Arsht-Rockefeller Foundation Resilience Center The Champion’s Mind: How Great Athletes Think, Train, and Thrive Jim Afremow

Resilient: How to Grow an Unshakable Core of Calm, Strength, and Happiness Rich Hanson; Forrest Hanson

The Impossible First: From Fire to Ice - Crossing Antarctica Alone Colin O’Brady

Building Resilience: Social Capital in Post-Disaster Recovery Daniel Aldrich

Resilience: Why Things Bounce Back Anne Marie Healy; Andrew Zolli

Taking the Helm Dawn Riley; Cynthia Flanagan

We Fed an Island José Andrés

Unbroken: A World War II Story of Survival, Resilience, and Redemption Laura Hillenbrand

The Unthinkable: Who Survives When Disaster Strikes - and Why Amanda Ripley

Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance Alex Hutchinson

Alone on the Ice: The Greatest Survival Story in the History of Exploration David Roberts

The Big Ones: How Natural Disasters Have Shaped Us (and What We Can Do About Them) Lucy Jones

One Hundred Victories: Special Ops and The Future of American Warfare Linda Robinson

Surviving the Extremes Kenneth Kalmer

The Survivors Club: The Secrets and Science that Could Save Your Life Ben Sherwood

I Know Why the Caged Bird Sings Maya Angelou Tears of Salt: A Doctor’s Story Pietro Bartolo; Lidia Tilotta Coming Back Stronger: Unleashing the Hidden Power of Adversity Drew Brees The Greatest Generation Tom Brokaw The Boys in the Boat Daniel James Brown

American Dunkirk: The Waterborne Evacuation of Manhattan of 9/11 James Kendra; Tricia Wachtendorf

Island of Hope, Island of Tears David Brownstone; Irene Frank; Douglass Brownstone

Endurance: A Year in Space, A Lifetime of Discovery Scott Kelly

The Fighters C.J. Chivers The Resilience Advantage: Stop Managing Stress and Find Your Resilience Richard Citrin; Alan Weiss Life in Motion: An Unlikely Ballerina Misty Copeland Operation Thunderbolt Saul David The Day the World Came to Town: 9/11 in Gander, Newfoundland Jim DeFede Maiden Tracy Edwards; Tim Madge Notes on a Shipwreck Davide Enia The Diary of a Young Girl Anne Frank A Body of Work: Dancing to the Edge and Back David Hallberg Emotional Intelligence: Resilience Harvard Business Review 114 LEADERS

Endurance Alfred Lansing Isaac’s Storm: A Man, A Time, and the Deadliest Hurricane in History Erik Larson Eyes Wide Open Isaac Lidsky Long Walk to Freedom Nelson Mandela Call Sign Chaos: Learning to Lead Jim Mattis; Bing West Cast Away: True Stories of Survival from Europe’s Refugee Crisis Charlotte McDonald-Gibson Resilience: Faith, Focus, Triumph Alonzo Mourning; Dan Wetzel The Displaced: Refugee Writers on Refugee Lives Viet Thanh Nguyen Find a Way: The Inspiring Story of One Woman’s Pursuit of a Lifelong Dream Diana Nyad

The Land Between Two Rivers: Writing in an Age of Refugees Tom Sleigh Elizabeth the Queen: The Life of a Modern Monarch Sally Bedell Smith A Paradise Built in Hell: The Extraordinary Communities that Arise in Disaster Rebecca Solnit My Beloved World Sonia Sotomayor Clutch: Excel Under Pressure Paul Sullivan Antifragile: Things that Gain from Disorder Nassim Nicholas Taleb The Man He Became: How FDR Defied Polio to Win the Presidency James Tobin Night Elie Wiesel My Life: Queen of the Court Serena Williams Endurance Frank Worsley I am Malala Malala Yousafzai VOLUME 43, NUMBER 4

Resilience

Resilience Playlist Compiled by the Adrienne Arsht-Rockefeller Foundation Resilience Center “Hello” Adele

“God’s Plan” Drake

“Heal the World” Michael Jackson

“Hold On” Alabama Shakes

“And I Am Telling You I’m Not Going” from Dreamgirls

“The Climb” Miley Cyrus

“Girl on Fire” Alicia Keys “Rise Up” Andra Day “Tomorrow” from Annie “Wake Up” Arcade Fire

“One” Ed Sheeran

“Float On” Modest Mouse

“I’m Still Standing” Elton John

“Always Look on the Bright Side of Life” Monty Python

“Hero” Family of the Year

“Smile” Nat King Cole

“Don’t Stop” Fleetwood Mac

“Light” from Next to Normal

“Respect” Aretha Franklin

“Dog Days Are Over” Florence and the Machine

“One Brick at a Time” from Barnum

“Don’t Rain on my Parade” from Funny Girl

“Long Promised Road” Beach Boys

“You’ll Never Walk Alone” Gerry and the Pacemakers

“Happy” Pharrel Williams

“Survivor/I Will Survive Mashup” from Glee

“The Show Must Go On” Queen

“Coming Out of the Dark” Gloria Estefan

“Don’t Stop Me Now” Queen

“I Will Survive” Gloria Gaynor

“Make Them Hear You” from Ragtime

“The End” Beatles “Let It Be” Beatles “Lean on Me” Bill Withers “Get Up, Stand Up” Bob Marley “Electricity” from Billy Elliott “It’s My Life” Bon Jovi “The Joke” Brandi Carlile “My City of Ruins” Bruce Springsteen “The Impossible Dream” Brian Stokes Mitchell

“I Am What I Am” Gloria Gaynor “The Fighter” Gym Class Heroes “History Has Its Eyes on You” from Hamilton “Let It Go” Idina Menzel “No One Is Alone” from Into the Woods

“Seize the Day” from Newsies “Stand By Me” Otis Reading

“Fight Song” Rachel Platten “Will I” from Rent “The Cup of Life” Ricky Martin “A Change is Gonna Come” Sam Cooke

“Get Up Offa That Thing” James Brown

“Up!” Shania Twain

“Just the Way You Are” Bruno Mars

“We Shall Overcome” Joan Baez

“Never Give Up” Sia

“You’ll Never Walk Alone” from Carousel

“Imagine” John Lennon

“Climb Every Mountain” from Sound of Music

“La Vida es un Carnaval” Celia Cruz

“You Raise Me Up” Josh Groban

“Eye of the Tiger” Survivor

“That’s the Way It Is” Celine Dion

“Don’t Stop Believing” Journey

“New Slang” The Shins

“Believe” Cher

“Somewhere Over the Rainbow” Judy Garland

“I Won’t Back Down” Tom Petty

“Fighter” Christina Aguilera

“Walking on Sunshine” Katrina and the Waves

“Viva La Vida” Coldplay

“Rise” Katy Perry

“I’m Here” from Color Purple

“Stronger” Kelly Clarkson

“Glory” Common and John Legend

“Raise You Up/Just Be” from Kinky Boots

“Carry On” Crosby, Stills, Nash & Young “True Colors” Cyndi Lauper

“Stuck in a Moment” U2 “Riptide” Vance Joy “Defying Gravity” from Wicked

“Born This Way” Lady Gaga

“One Moment in Time” Whitney Houston

“Shallow” Lady Gaga and Bradley Cooper

“When You Believe” Whitney Houston and Mariah Carey

“You’ve Gotta Have Heart” from Damn Yankees

“Do You Hear the People Sing” from Les Misérables

“I Feel the Earth Move” Carole King

“You Will be Found” from Dear Evan Hansen

“One Day More” from Les Misérables

“Soon It’s Gonna Rain” Julie London

“Survivor” Destiny’s Child

“Circle of Life” from Lion King

“Steam Heat” Pointer Sisters

“All I Do is Win” DJ Khaled

“What a Wonderful World” Louis Armstrong

“Singin’ in the Rain” Debbie Reynolds

“Ain’t No Mountain High Enough” Diana Ross

“Vivir Mi Vida” Marc Anthony

“Fire & Rain” James Taylor

“Color Esperanza” Diego Torres

“Hero” Mariah Carey

“Light My Fire” The Doors

“That’s What Friends Are For” Dionne Warwick

“Change” Mavis Staples

“When You Walk Through a Storm” Kari Ragan

VOLUME 43, NUMBER 4

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Contents New York’s Resilience Delivering a New Icon for New York City Marc Holliday, Chairman and Chief Executive Officer, SL Green Realty Corp.

120

A Client-Led Partnership George H. Walker, Chairman and Chief Executive Officer, Neuberger Berman

124

CIT’s Culture Ellen R. Alemany, Chairwoman and Chief Executive Officer, CIT Group

126

Leading Through a Pandemic Michael J. Dowling, President and Chief Executive Officer, Northwell Health

128

Built for Change Richard A. Rosenbaum, Executive Chairman, Greenberg Traurig, LLP

132

A Creative Business Rochelle B. Lazarus, Chairman Emeritus, Ogilvy

Creating Positive Change Marty Edelman, Senior of Counsel, Paul Hastings LLP

141

Improving Businesses Peter W. May, President and Founding Partner, Trian Fund Management, L.P.

142

Partnering for New York’s Future Kathryn S. Wylde, President and Chief Executive Officer, Partnership for New York City

144

A History of Firsts Philip O. Ozuah, MD, PhD, President and Chief Executive Officer, Montefiore Medicine

146

Making a Difference in the Moments that Matter Daniel S. Glaser, President and Chief Executive Officer, Marsh & McLennan Companies, Inc.

150

Defining Leadership Anthony Scaramucci, Founder and Co-Managing Partner, SkyBridge Capital

160

Mastercard’s Mission Raj Seshadri, President, Data and Services, Mastercard

162

The Future of Medicine Steven J. Corwin, MD, President and Chief Executive Officer, NewYork-Presbyterian

164

Employees, Clients and Communities Racquel Oden, Head of National Sales and Support, Consumer Banking, JPMorgan Chase & Co.

166

Serving Clients James W. Crystal, Vice Chairman, Alliant Insurance Services

168

Optimistic About New York Stephen B. Siegel, Chairman, Global Brokerage, CBRE, Inc.

134

Purpose-Driven Brad S. Karp, Chairman, Paul, Weiss, Rifkind, Wharton & Garrison

Revitalizing New York and the Nation Howard P. Milstein, Chairman and CEO, New York Private Bank & Trust

An Agent of Change Richard Edelman, President and Chief Executive Officer, Edelman

175 Years of Experience Ted Mathas, Chairman and Chief Executive Officer, New York Life

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Execution Excellence Evan G. Greenberg, Chairman and Chief Executive Officer, Chubb

Resilience and Adaptability David Beveridge, Senior Partner, Shearman & Sterling

136

A Relationship Business Maurice R. Greenberg, Starr Insurance Companies

140

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“Long term, New York City will remain one of the world’s great centers of commerce, finance, culture and innovation.”

Kathryn S. Wylde, Partnership for New York City

Science and Data Kenneth L. Davis, MD, President and Chief Executive Officer, Mount Sinai Health System

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Making a Difference Alan D. Schnitzer, Chairman and Chief Executive Officer, The Travelers Companies, Inc.

Community Commitment Kathy Bloomgarden, Chief Executive Officer, Ruder Finn, Inc.

Skadden’s Strengths Audrey Sokoloff, Partner, Skadden

A Life-Changing Educational Opportunity William P. Henson, Vice-Chair of the Board of Directors, Cristo Rey Brooklyn High School

40 Years of Wempe in New York Ruediger Albers, President, American Wempe Corp.

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210

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Relationship-Centric Raymond L Qiao, Chief Lending Officer and Executive Vice President, Bank of China, U.S.A.

182

Uniting Two Powerful Brands Bess Freedman, Chief Executive Officer, Brown Harris Stevens

184

Leadership By All Louis A. Shapiro, President and Chief Executive Officer, HSS

Stronger Together Mitchell E. Rudin, Chairman & Chief Executive Officer, Savills North America

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The Intersection of Business and Technology Jack Azagury, Market Unit Lead, U.S. Northeast, Accenture

200

Purpose and Direction Alan S. Elkin, Chairman and Chief Executive Officer, Active International

202

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Rebuilding New York Kent M. Swig, President, Swig Equities, LLC

188

Continuous Reinvention Joseph C. Shenker, Chair, Sullivan & Cromwell LLP

189

Hello America 2020 Arnold Fisher, Senior Partner, Fisher Brothers, and Honorary Chairman, Intrepid Fallen Heroes Fund

192

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A Time for Leadership R. Donahue Peebles, Chairman and Chief Executive Officer, The Peebles Corporation

204

A New World of Communications Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, Inc.

Standing the Test of Time James Borynack, Chairman and Chief Executive Officer, FINDLAY Galleries

214

INTERVIEWS Redefining Private Banking Karam Hinduja, Chief Executive Officer, S.P. Hinduja Banque Privée

216

Driving Change Mark E. Watson III, Founding Partner, Aquila Capital Partners

218

Compassionate Leadership Donato J. Tramuto, Chairman and Founder, Health eVillages

220

206

The Power of Art Romero Britto, Britto Central

Reshaping the Future of Travel Valerie Ann Wilson, Founder, CEO, Chairman, & Owner; Jennifer Wilson-Buttigieg and Kimberly Wilson Wetty, Co-Presidents & Owners; and Brian J. Buttigieg, Chief Financial Officer & Owner, Valerie Wilson Travel

Disrupting the Cocktail Industry Ryan Close, Founder and Chief Executive Officer, Bartesian Corp.

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New York’s Resilience

Delivering a New Icon for New York City An Interview with Marc Holliday, Chairman and Chief Executive Officer, SL Green Realty Corp.

EDITORS’ NOTE Marc Holliday has SL Gr een is a purpose-driven served as the CEO of SL Green since firm with a long history of sup2004 and became the Chairman of porting its employees, clients and the Board as of January 2019. He communities. How has SL Green has been with the company since adapted its business and the way 1998, when he joined as Chief it works during this unpr ecInvestment Officer. Prior to joining edented time?

SL Green, Holliday held manageThe recovery of New York City ment positions at the former Victor begins with our ability to keep peoCapital Group, a real estate investple safe. Our operations and conment management firm that, at the struction team has reengineered time, managed one of the nation’s our buildings to meet the highest Marc Holliday largest publicly-traded real estate and best safety practices for virus mezzanine lenders, Capital Trust. protection in order to give our tenHolliday is frequently cited and interviewed by ants confidence to return to the office. This the nation’s leading media outlets regarding the includes everything from temperature checks commercial real estate marketplace. A trustee upon entry, enhanced air filtration systems, and benefactor of Columbia University and a wayfinding and clear signage throughout long-time supporter of its real estate program, the building. The feedback from tenants has he established the Holliday Professorship of Real been great so far and we will continue to Estate Development in 2008. He also served as lead by example. Since June, nearly 100 perChair of the program’s Taskforce for the Future cent of our SL Green staff has been back in and currently chairs its Industry Advisory Board the office at 420 Lexington, demonstrating and endowment campaign. Holliday was hon- working from the office can be done safely ored by the Intrepid Sea, Air & Space Museum and without major risk when the right prein 2017, receiving the Intrepid Salute Award in cautions are taken.Man honor of his outstanding business and philanthropic achievements and his commitment to supporting programs for active service men and women and veterans. National Jewish Health in 2011 honored him with the Humanitarian Award and raised a record-breaking $3 million for the organization from members of New York City’s real estate and construction industries. Additionally, he has served on the board of the New York Racing Association since 2014 and was appointed to chair the Equine Safety committee in 2015. Holliday received a BS degree in business and finance from Lehigh University and an MS degree in real estate development from Columbia University.

COMPANY BRIEF SL Green Realty Corp. (slgreen. com), an S&P 500 company and Manhattan’s largest office landlord, is a fully integrated real estate investment trust, or REIT, that is focused primarily on acquiring, managing and maximizing value of Manhattan commercial properties. As of June 30, 2020, SL Green held interests in 96 buildings totaling 41 million square feet. This included ownership interests in 28.7 million square feet of Manhattan buildings and 16.4 million square feet of Manhattan building and 11.2 million square feet securing debt and preferred equity investments.

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In addition to our health and safety procedures, one of the initiatives I’m most proud of in my career is launching Food1st earlier this year with Chef Daniel Boulud. Through this nonprofit, we’ve delivered over 300,000 meals to first responders and families in need and now have 15 restaurant partners.

Not only does this help feed these communities, but it is reactivating kitchens and getting hundreds of unemployed workers back to work.

SL Green was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the company addressing its business during this time in order to succeed in this challenging environment?

We built this company to withstand moments of great uncertainty and have come out stronger following major prior downturns and disasters over the past two decades.

This time will be no different. Our team is doing everything possible to fortify ourselves for this moment. It starts with our rent roll, which is an intentionally diversified group of approximately 800 predominantly credit tenants on largely long-term leases. Because of

The September 14th ribbon cutting for One Vanderbilt Avenue VOLUME 43, NUMBER 4

One Vanderbilt Avenue

this strategy, our office tenants have paid 96 percent of gross billings of rent, well above the industry average.

We also enacted our $1 billion plan, a strategy to accumulate $1 billion of cash by the end of the second quarter. By early June, we had completed this plan, more than a month ahead of schedule, and exceeded our target by nearly $200 million. The success of this allowed us to restart the share buyback program and end the second quarter with cash balances of $1.15 billion.

SL Green has also stayed incredibly active in the market throughout this turbulent period with investment sales, joint ventures, financings, new signed leases and the continuation of our development projects. We’ve found that while the pandemic has changed life as we know it, there is still significant demand and interest in premier VOLUME 43, NUMBER 4

assets in New York. For example, despite the pandemic, we closed one of the largest real estate joint ventures in the world at One Madison Avenue and signed 280,000 square feet of leases during Q2 alone, among many other moves that have positioned us to come out of this time with substantial liquidity and relative strength.

With people working remotely due to the pandemic, more companies are offering remote work full-time. Why is SL Green confident that working from home will not become the new normal?

I’ve spoken with hundreds of our tenants over the past few months, and what I hear from everyone is that this prolonged period o f w o r k i n g f r o m h o m e h a s h a d tr emendous negative impacts in a number of ways. Employees feel isolated and miss interacting with colleagues. There is a very real

and tangible degradation in the quality and creativity of work that is concerning to business leaders. Most people want to be back in the office, recognizing that the most efficient and effective place to work is in a purposebuilt, collaborative, creative and efficient office environment. There is also a growing recognition that the business ecosystem that we all rely on is fueled by local businesses that can only survive with the physical presence of, and patronage by, a workforce, which is another strong incentive for people to return to the office.

In September, SL Green completed a project in Midtown Manhattan, One Vanderbilt, that will change the skyline of New York City and have a lasting impact.

What is the significance of One Vanderbilt for New York City’s future?

With the opening of One Vanderbilt at this vital moment for the city we love, SL Green has put a marker down on the future of New York City and placed an unconditional vote of confidence in East Midtown, which remains the best business district in the world.

But for me, One Vanderbilt is also the culmination of a 20-year effort to redevelop one of the best sites in the city at the doorstep of Grand Central Terminal. It is especially significant because to get it done we worked with the City of New York to create a new paradigm for public/private partnership.

As part of One Vanderbilt, SL Green made an unprecedented $220 million investment to upgrade the transit and public infrastructure in and around Grand Central, including upgrades to the 4/5/6 subway line, construction of a 14,000-square-foot public pedestrian plaza, and construction of a 4,000-squarefoot transit hall inside One Vanderbilt that will connect Grand Central to the new Long Island Railroad platforms when they open in a couple of years. We are already seeing this model put in place across East Midtown and other parts of the City.

More broadly, we are proud that One Vanderbilt represents the first significant ground-up office development in East Midtown in a generation, advancing the City’s goals for revitalizing a critical economic driver. There have been many doubters along the way, but we’ve proven them wrong by delivering a new icon for New York City, months ahead of schedule, $100 million under budget, and nearly 70 percent pre-leased. One Vanderbilt is now the premier office address in New York City and the headquarters to leading global finance, banking and legal firms.

Will you discuss the design of One Vanderbilt and the experience and amenities that the property will offer to its tenants?

One Vanderbilt is the new standard for Class A office space, combining the very best transit-oriented location with unparalleled views, world-class architecture, innovative technology and the most advanced approaches to sustainability and wellness.

The design by one of the best architecture firms in the world, Kohn Pedersen Fox LEADERS 121

Marc Holliday and Chef Daniel Boulud displaying trays of food as part of Food1st’s efforts to provide meals for medical responders and food banks.

Associates (KPF), creates a new icon on the skyline that complements its famous landmark neighbors, especially Grand Central Terminal.

One Vanderbilt comprises four interlocking and tapering planes that spiral toward the sky.

At the tower’s base, a series of angled cuts on the south side of the block creates a visual procession to Grand Central Terminal revealing the Vanderbilt corner of the Terminal’s magnificent cornice – a view that had been obstructed for nearly a century. The tower’s magnificent terracotta facade, and ceilings and soffits which incorporates the same distinct ceiling tiles found throughout Grand Central Terminal, provides the soaring structure a harmonious, natural, and luminous texture.

We were quite flattered when the American Institute of Architects (AIA) recognized One Vanderbilt and KPF with the prestigious 2018 AIA NY Merit Award in Urban Design.

In addition to One Vanderbilt’s world-class design, the building features top-tier amenities for its tenants, including a bike room, messenger center services, and notably, a 30,000-squarefoot exclusive tenant amenity floor housing a conference center and a large hospitality-styled lounge with a 5,000-square-foot outdoor terrace overlooking the new and beautiful Vanderbilt Plaza. Perhaps most exciting, we partnered with Chef Daniel Boulud to create a casual fine dining experience befitting this extraordinary building.

This restaurant is an 11,000-square-foot, highdesign restaurant and lounge overlooking 42nd Street. There is also a casual takeout operation offering grab-and-go items on the ground floor of the building.

One Vanderbilt also sets the benchmark for sustainability for Class A office buildings, especially in a post-COVID world. It features MERV 15 air filtration, making it one of the very few buildings with this state-of-the-art filtration system. It also features frictionless pass-through 122 LEADERS

turnstiles which automatically calls designated elevator cars via a hands-free destination dispatch elevator system, so people don’t have to hit the elevator call buttons, and all its amenities have been adapted to social distancing requirements.

One Vanderbilt has been SL Green’s biggest project in years. What are you looking forward to now that it’s open?

We have many different projects going on outside of One Vanderbilt that we’re very excited about. The first two that come to mind are One Madison and 185 Broadway. At One Madison, we are reimagining the existing building to create a 1.4 million-square-foot commercial project with over one acre of accessible outdoor space overlooking Madison Square Park. We are adapting the building’s existing limestone clad podium to receive a 500,000-square-foot new tower overbuild to create a modern classic, vertical office campus in the desirable midtown south subdistrict. We closed on our joint venture with NPS and Hines this year, and tenant interest remains strong at the building.

Additionally, our ground-up residential project in the Financial District remained on schedule with its topping out scheduled for September, which was always our goal. 185 Broadway is being built under the Affordable New York program designed to deliver wellbuilt affordable housing units to New York’s working-class families, in addition to market rate units. The project is located one block from the World Trade Center and was built with air-rights obtained from the MTA’s Fulton Street Transit Center which is immediately adjacent.

These and other new development projects will form the backbone of an even stronger portfolio focused on only the best, core Manhattan office assets moving forward.

SL Green is headquartered in New York City. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

Very few industries have been able to avoid the impact of this pandemic, not just in New York, but nationally. As the largest commercial landlord in Manhattan, the nation’s leading urban center, it is our responsibility to show the country that we can get people back into the office in a safe and smart manner. This is a vital step in our city’s economic recovery. To that end, we have been communicating with our tenants to educate and guide them on the significant building enhancements that have been made to create a virus-resistant environment, working with smaller, more impacted businesses – particularly retailers and food service tenants – to provide rent deferrals where warranted, and leading by example by bringing our employees back to work from the office where we can better service our tenants and support our local businesses in their reopening efforts.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

It is up to all of us, both private and public, to work together so that we come out of these crises stronger, whether it’s rebuilding our economy after the pandemic, providing quality meals for the food needy in our community, or addressing inequality in our society.

In regard to the private sector, we have access to resources and networks that the public sector does not, and vice versa. For instance, we were able to very quickly launch Food1st this spring, pulling together restaurant partners and pledging private dollars to ensure that first responders and families in need had access to food. The unveiling of the $220 million of onsite and off-site public transit improvements in and around Grand Central Terminal is another impressive example of how private business can play a role in solving the vexing problem of municipalities’ dire need for infrastructure improvements to improve and expand mass transit.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

We’ve come a long way since the start of this pandemic. While things may seem uncertain and unsettled for now, this will end and we will get through this together. After becoming the country’s epicenter early on, New York rebounded and has started to come back to life. People are returning to work, restaurants are opening with expanded outdoor dining, and students are going back to school. We are on the road to recovery and the lessons learned from this period of time will make this country smarter, better and more resilient than before.

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VOLUME 43, NUMBER 4

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A Client-Led Partnership An Interview with George H. Walker, Chairman and Chief Executive Officer, Neuberger Berman EDITORS’ NOTE George Walker celebrated for their efforts. Our job at is the Chairman and Chief Neuberger Berman is to take care of Executive Officer of Neuber ger the savings, retirement and health Berman. Before Neuberger savings accounts for many of those Ber man became independent heroes, often through managing the in 2009, he was Global Head monies of their unions and public of the Investment Management funds. We are honored to be the Division at Neuberger Berman’s steward of those assets and it is part former corporate parent, Lehman of what we find meaningful about Brothers. Previously, he spent 14 our work – serving others. years at Goldman Sachs where At the same time, we are also he was a partner and a memfocused on the health and safety of George H. Walker ber of the fir m’s Partnership our own employees and their families.

Committee. His board serWe have had to adapt on the run and vice includes the Lincoln Center for the be highly flexible. We have been successful by Per forming Arts, Local Initiatives Support nearly every measure, including on investment Corporation, the Mayor’s Fund to Advance returns and client engagement. It has been a New York City, and the Partnership for New challenge, but a rewarding one.

York City. Walker earned BA, BS, and MBA Neuberger Berman is a purpose-driven degrees from the University of Pennsylvania. firm with a long history of supporting its employees, clients and communities. How FIRM BRIEF Neuberger Berman (nb.com), has Neuberger Berman adapted its business founded in 1939, is a private, independent, and the way it works during this unprecemployee-owned investment manager. The firm edented time in order to continue to effecmanages a range of strategies including equity, tively support its employees, clients and fixed income, quantitative and multi-asset class, communities? private equity, real estate and hedge funds on The COVID-19 crisis has presented so behalf of institutions, advisors and individual many businesses with unprecedented chalinvestors globally. With offices in 24 countries, lenges. Thankfully, Neuberger Berman has Neuberger Berman’s diverse team has 2,300 pro- invested significantly over the past decade in fessionals. For six consecutive years, the com- technology and operational resilience. None of pany has been named first or second in Pensions our stress tests called for us to move almost & Investments Best Places to Work in Money overnight in late March to virtually all of our Management survey (among those with 1,000 employees working from home for over six employees or more). The firm was awarded an months, yet we have done it and the firm has A+ in every category in the latest 2020 Principles not missed a beat. Perhaps the most challengfor Responsible Investment (PRI) report for its ing part has been continuing to stay connected approach to ESG integration across asset classes. with clients. We needed to change the way we The firm manages $357 billion in client assets as interact. We have held webinars, made thouof June 30, 2020. sands of client calls, and gathered together dozens of living-room Zoom video updates from The world is fighting a public health our investment professionals on our dedicated crisis that is impacting all countries and “Investing in Volatile Markets” web page. In their citizens. The pandemic is being short, we have adapted and engaged and, so fought on the front lines by healthcare far, it has worked well. workers, first responders, those providNeuberger Berman was built with an ing supplies and meals, transportation entrepreneurial spirit and an ability to be workers and all other essential workers. nimble and adapt. How is the firm addressWhat do you say to these true leaders and ing its business during this time in order to heroes that are risking their lives to pro- succeed in this challenging environment? tect others?

Many of our priorities have not changed We s a l u t e t h e m , t h a n k t h e m , a n d and we have stayed the course. For example, take note that the heroes in this pandemic investing in alternative assets classes remains include countless folks who are not always a big focus. Most recently, we completed our 124 LEADERS

acquisition of Almanac Realty Investors, which was founded as Rothschild’s real estate business in 1981. Rather like our Dyal team, which takes stakes in private equity and hedge fund businesses, Almanac’s primary strategy is to invest in independent real estate firms seeking growth capital. Over the years, they have committed over $5.5 billion to 44 public and private North American real estate companies. We believe this will be a period of real change in real estate and are eager to partner with those firms that will transform the industry.

In addition to alternatives, and notwithstanding current geopolitical tensions, China remains a priority as both an investment location and as a client domicile. At the end of 2019 in Shanghai, we began to assemble a team dedicated to building a China A-shares equity strategy. This year has also seen us become one of only three firms, alongside BlackRock and Fidelity so far, to be invited to apply for a mutual fund license to manage Chinese assets for Chinese clients. We applaud the Chinese government’s decision to open its market up to foreign asset managers and plan to be a constructive participant in its development.

Our investments in data science have really come to the fore in the crisis. Our data team has worked alongside our healthcare sector analysts to stay abreast of the torrent of epidemiological research published over the last five months to help make it comprehensible to investment strategists. In addition, their insights from fast-moving business, consumer and economic data have helped build a fuller and timelier picture of the damage done to individual companies by the lockdown and the progress of reopening. Months later, the impacts will be clear, but data science investments have helped us to understand those trends earlier and with greater confidence.

How have Neuberger Berman’s employees changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

I could not be prouder of the adaptability and resilience my colleagues have shown. We can focus on practices, but I think it is really the quality of the professionals and the strength of a firm’s culture that are determinative in periods like this.

I was confident we would perform well, but am thrilled that we have exceeded expectations.

VOLUME 43, NUMBER 4

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Neuberger Berman preparing for the next stage in this crisis?

In terms of our game plan, we are staying the course: focusing on the health and well-being of our employees, investing for the future of our company, and delivering results for our clients. Some offices have fully returned to normal operations (e.g., Shanghai) while in most, once public health metrics are met, we are accommodating the wishes of employees who ask to return (much of North America and Europe) or remain working from home through at least 2020.

I am eager to learn from those firms who have made bold calls, some firms already calling their employees back to the office as well as those at the opposite extreme, planning on at least another year of work-from-home. I would prefer to see some additional data of the pandemic’s likely course, learn from others, really listen to our employees and clients and then move cautiously and prudently.

The same applies to the nature of work.

Every one of us who has been largely out of the office for five months knows that it will be different. Some things work much better in the Zoom world – global meetings, for example, are more democratic and more inclusive. I think the question will be how to get the best of both worlds and find a new balance. It is quite exciting.

Neuberger Berman is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/ private partnership to ensure a safe and effective reopening of New York City?

New York has been dealt a tough hand.

So much of what makes our city special is about bringing people together physically and COVID-19 strikes at the heart of that. For example, our extraordinary cultural, social and entertainment institutions, and the tourism that they support, will continue to be heavily impacted for some time. As many as a third of our 230,000 small businesses may not reopen. Populations that were struggling in 2019 will be hardest hit, further exacerbating those inequalities we most need to reduce.

Meanwhile, our fiscal capacity to address those very issues will be reduced materially.

I believe that it will take us far longer to recover than will, say, U.S. GDP (late 2021).

Yet, I am equally convinced that New York City will ultimately more than simply recover. New York will create a better version of itself, just as it has from other crises that disproportionately impacted it.

Beyond the pandemic narrowly, ultimate recovery will require the work of business, labor, healthcare professionals, academia, government and community leaders to tackle the most pressing issues. For example, the most pressing need is to develop a health passport or standards of some sort such that the public VOLUME 43, NUMBER 4

knows when it is safe to be in an office, a train, a restaurant or a Broadway show. Additionally, we need to help schools transition effectively to hybrid and on-line learning models. However, ultimate recovery will depend on our ability to tackle the long-term challenges such as racial justice, safety, affordability, opportunity, inequality, and tax and regulatory reform.

Yo u s e r v e o n t h e b o a r d o f t h e Partnership for New York City and are very engaged in the Partnership. What has made the Partnership so effective and what role can the Partnership and its members play in New York City’s recovery?

The Partnership has been effective for a number of reasons. First, I would acknowledge the very strong leadership of Kathy Wylde. She is a force of nature. The private sector participation is remarkable – what city in the world can compete with New York City in terms of headquarters of global firms? Many members, like me, grew up elsewhere and lead global firms, but we were embraced by New York, have made it our home and know how special it is, so we are particularly eager to give back.

“I believe that if we can continue to really deliver for our clients, we will come out the other side of this in even stronger shape than we started 2019.”

As business leaders, we want to bring our expertise and resources to help solve public challenges, create jobs and strengthen neighborhoods. We have 1.5 million New Yorkers at our firms and we owe it to them to engage civic leaders constructively – to bring answers and support to the table. For example, we engaged 14 of the best consulting firms in the world to develop a single comprehensive report offering solutions – not soundbites – to civic leaders on how New York can deal with the impact of COVID-19. These firms did not charge the city a penny.

The Partnership’s track record is a terrific one and we simply want to help the city prosper.

Neuberger Berman is committed to building a diverse and inclusive workforce.

Will you discuss these efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

There are few things that we are more proud of at Neuberger Berman than our culture. Our commitment to diversity, equity and inclusion is a fundamental part of that culture. We believe that diverse groups lead to better decision-making, as so much academic research suggests. It also enables us to attract and retain extraordinary talent.

Our folks want to work at an equitable, diverse firm that is making a difference in the world.

Narrowly, we have treated diversity, equity and inclusion in the workplace like other fundamental challenges. I report regularly to our employees on a handful of key metrics which define how the firm is doing: investment performance, client retention, earnings and measures of innovation. As part of that, we share key diversity measures: do we look like the population from which we draw our talent and inclusion scores? We regularly survey our colleagues asking questions such as “do you believe the firm is a meritocracy, are you proud to work here, and do you feel you belong?” We compare answers by gender, ethnicity, seniority and function and then systematically work to raise those who feel less included. This will be a long journey, but we are driving progress and it is making the firm stronger and better, for everyone.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

I have been trying to be in front of our folks often and to be forthcoming and direct.

I am an optimist but credibility is vital, so I share the good, the bad and the ugly as we have all experienced it and ask for employees’ help and direction. My core message has been that periods like this are defining ones, and I believe that if we can continue to really deliver for our clients, we will come out the other side of this in even stronger shape than we started 2019.

It is a scary time. The country has challenges, both short-term and long-term.

There is so much noise and so little light coming from many of our leaders. However, I believe in our country and in our system.

Young people will have the opportunity to lead on these issues – whether that is racial justice, climate change, fiscal responsibility, inequality of opportunity, you name it.

Many of the great battles and opportunities to effect change are ahead of us. I would encourage young folks to get engaged now.

In so doing, they’ll prepare themselves to lead. The country – indeed the world – really needs them.

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New York’s Resilience

CIT’s Culture An Interview with Ellen R. Alemany, Chairwoman and Chief Executive Officer, CIT Group EDITORS’ NOTE Ellen Alemany is COMPANY BRIEF CIT (cit.com) is a also the Chairwoman, CEO and leading national bank focused on President of CIT Bank, the comempowering businesses and personal pany’s bank subsidiary. She was savers with the financial agility to navnamed CEO in April 2016, became igate their goals. CIT Group Inc. is a Chairwoman in May 2016, and is financial holding company with over leading CIT’s evolution as a leada century of experience and operates a ing national bank serving the midprincipal bank subsidiary, CIT Bank, dle market and small businesses.

N.A. (Member FDIC, Equal Housing Alemany is the former head of the Lender). The company’s commerRoyal Bank of Scotland (RBS) cia l b a n k i n g s e g m e n t i n c l u d e s Americas, the management struccommercial financing, community Ellen R. Alemany ture that oversees RBS’ businesses association banking, middle marin the Americas. She also served ket banking, equipment and venas Chair and CEO for RBS Citizens Financial dor financing, factoring, railcar financing, Group, Inc. Prior to RBS, she served as CEO treasury and payments services, and capifor Global Transaction Services at Citigroup. tal markets and asset management. CIT’s conAlemany held a number of senior positions during sumer banking segment includes a national her tenure at Citigroup, including Executive Vice direct bank and regional branch network.

President for Commercial Business and President and CEO of CitiCapital. She also held a num- The world is fighting a public health crisis that ber of executive positions in Citigroup’s Global is impacting all countries and their citizens. The Corporate Bank, including customer group exec- pandemic is being fought on the front lines by utive of North American markets, global indus- healthcare workers, first responders, those try head of Media and Communications, U.S. providing supplies and meals, transportation industry head of Consumer Products, and cus- workers and all other essential workers. What tomer group executive for the Global Relationship do you say to these true leaders and heroes that Bank in Europe, based in London. Alemany are risking their lives to protect others? received her MBA in finance from Fordham I would start by saying thank you and letUniversity. She serves on the boards of Fidelity ting them know that their courage and comNational Information Services, Inc., The Center passion has been vital to so many. We simply for Discovery and the Partnership for New York could not get through this period without our City. She also serves on the Board of Advisors for front line workers. Heroes reveal themselves in the Mayor’s Fund to Advance New York City and times of crisis and it has been so inspiring to see the Board of Trustees for The Conference Board. so many heroes among us through this difficult

period. Their care, support, empathy and service has been a beacon in a storm, and they deserve our ongoing gratitude.

CIT is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has CIT adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

Our agility was put to the test in the early days of the pandemic, and I’m pleased to say that the CIT team was able to quickly pivot to a largely remote working model, while maintaining seamless continuity in our business. Our retail branches have remained open and with enhanced safety protocols for customers and our employees. Our teams quickly adapted to adjust to customer needs, whether it was relief programs, guidance in navigating the economic environment or helping businesses with financing to produce PPE. In addition, our commitment to the community was fortified with $1 million in contributions to support COVID response efforts.

How have CIT’s employees changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

Resilience is at the core of CIT’s culture, and I’m so proud of how our team continues to adapt and rise to the challenges before us. In March, we had to quickly shift to a remote work model. As a result of the efforts we had put in around a digital transformation of the business, we were

“We need to have the public and private sectors working together to continue to adapt New York for the future to ensure our communities are vibrant, the solutions are innovative and that all people feel safe and have an opportunity to thrive.”

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“Companies must be able to adapt quickly to changing circumstances to keep their operations running, their customers serviced and their employees safe.”

able to have more than 90 percent of the organization shift to remote work without missing a step.

Engagement and productivity have remained high.

We have developed more frequent communication and meeting routines.

We have also brought a series of tools and resources to bear to support employees, such as mental health and wellbeing programs, as well as tech tools and learning modules.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is CIT preparing for the next stage in this crisis?

What this pandemic has reinforced is that agility is a vital part of a winning business model.

Companies must be able to adapt quickly to changing circumstances to keep their operations running, their customers serviced and their employees safe. A strong culture plays an important part to fostering agility, as well as having the right tools and digital infrastructure to enable the pivot of work styles when needed.

Going forward, I think customers will continue to expect more innovation in how they can transact with a company, and employees will look for more flexibility in work styles.

Companies who are preparing for these trends longer term will have an advantage.

CIT is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

Part of what makes New York City so vibrant is its diversity, its energy and its possibility. This coronavirus struck at the heart of how we live, interact and move about our day.

But New York is the ultimate example of resilience and that is what we need to build on going forward.

We need to have the public and private sectors working together to continue to adapt New York for the future to ensure our communities are vibrant, the solutions are innovative and that all people feel safe and have an opportunity to thrive.

You are involved with the Partnership for New York City. What has made the Partnership so effective and what role can the Partnership play in New York City’s recovery?

The Partnership for New York City has been instrumental in bringing the business community together around critical issues facing our city. Kathy Wylde is a powerhouse and she connects business leaders to the important and actionable information needed that is critical to New York City’s recovery.

The Partnership was one of the early voices that demonstrated how COVID-19 was affecting segments of our population differently, namely communities of color.

The Partnership was also able to organize a broad group of its member companies to take a stand in support of social and economic justice. Their work in bringing the business community together is a vital part of progress in New York City.

Will you discuss CIT’s commitment to building a diverse and inclusive workforce?

Having diverse perspectives around the table is vital in getting to the best outcomes. It is simply the right way to lead, but more specifically, companies have very diverse groups of stakeholders and in order to make the best decisions for those stakeholders we need to make sure we understand different perspectives. It starts with ensuring that support for diversity and inclusion is part of a company’s culture and a foundational part of our code of conduct.

In addition, we have a very active diversity and inclusion program called “Be You,” which encourages employees to bring their best selves to work and allows them to engage in a variety of programs that advance our culture of inclusion.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

Life is about resilience, and resilience comes from being able to recover, adapt and move forward stronger. This year has presented an ultimate test of those skills, but it is also demonstrating that there is great power in coming together around a common goal. When we listen to each other and work together to make things better, there is tremendous potential for the future. Young people are helping to define an inclusive future for all, and I would encourage them to stay engaged and unlock their greatest potential.

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“Life is about resilience, and resilience comes from being able to recover, adapt and move forward stronger.”

VOLUME 43, NUMBER 4

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New York’s Resilience

Leading Through a Pandemic An Interview with Michael J. Dowling, President and Chief Executive Officer, Northwell Health EDITORS’ NOTE Prior to assuming Board of the Smurfit School of Business his current post in 2002, Michael at University College, Dublin, Ireland.

Dowling was the health system’s He also serves as a board member of Executive Vice President and Chief the Long Island Association. He is past Operating Officer. Before joining chair and a current board member Northwell Health in 1995, he was of the National Center for Healthcare a Senior Vice President at Empire Leadership (NCHL), the Greater New Blue Cross/Blue Shield. Dowling York Hospital Association (GNYHA), also served in New York State govthe Healthcare Association of New ernment for 12 years, including York State (HANYS) and the League seven years as State Director of of Voluntary Hospitals of New York.

Health, Education, and Human Dowling was an instructor at the Michael J. Dowling Services and Deputy Secretary to Center for Continuing Professional the governor and the final two Education at the Harvard School of years as Commissioner of the New York State Public Health. He earned his undergraduDepartment of Social Services. Earlier, Dowling ate degree from University College Cork (UCC), was a Professor of Social Policy and Assistant Ireland, and his master’s degree from Fordham Dean at the Fordham University Graduate University. He also has honorary doctorates from School of Social Services and Director of the Queen’s University Belfast, University College Fordham campus in Westchester County. He has Dublin, Hofstra University, Dowling College and been honored with many awards and recogni- Fordham University. tions over the years, including being selected as the 2017 Grand Marshal of the New York City I N S T I T U T I O N B R I E F N o r t h w e l l H e a l t h St. Patrick’s Day Parade, the 2012 B’nai B’rith (northwell.edu) delivers world-class clinical National Healthcare Award, the Ellis Island care throughout the New York metropolitan area, Medal of Honor, the 2011 Gail L. Warden pioneering research at the Feinstein Institutes for Leadership Excellence Award from the National Medical Research, and a visionary approach to Center for Healthcare Leadership, the 2011 CEO medical education, highlighted by the Zucker Information Technology Award from Modern School of Medicine at Hofstra/Northwell and Healthcare magazine and the Healthcare Hofstra Northwell School of Graduate Nursing Information and Management Systems Society, and Physician Assistant Studies. Northwell the National Human Relations Award from the Health is the largest integrated healthcare sysAmerican Jewish Committee, the Distinguished tem in New York State with a total workforce of Public Service Award from the State University more than 72,000 employees – the state’s largest of New York’s Nelson A. Rockefeller College of private employer. With 23 hospitals, nearly 800 Public Affairs and Policy, an Outstanding outpatient facilities, including 220 primary care Public Service Award from the Mental Health practices, 52 urgent care centers, home care, Association of New York State, an Outstanding rehabilitation and end-of-life care services, Public Service Award from the Mental Health Northwell is one of the nation’s largest health Association of Nassau County, the Alfred E. Smith systems with $13.5 billion in annual revenue.

Award from the American Society for Public Administration, and the Gold Medal from the Northwell Health has been on the front American Irish Historical Society. For 12 con- lines of the pandemic and has treated more secutive years, Modern Healthcare has ranked COVID patients than any other health sysDowling on its annual list of the “100 Most tem. Will you discuss Northwell Health’s Powerful People in Healthcare.” He was also leadership in this battle and how your ranked #44 among large company CEOs in the team at every level of the institution have U.S. and was the nation’s top-ranking healthcare/ stepped up and been the true heroes? hospital CEO on Glassdoor’s “Top CEOs in 2019” People who go into healthcare are special list. Dowling is past Chair of the Healthcare kinds of people and during the COVID crisis Institute and the current chair of the Institute that was on full display. They don’t look upon for Healthcare Improvement (IHI). He is a mem- this as a job but rather as an obligation and a ber of the Institute of Medicine of the National responsibility. You come into healthcare with Academies of Sciences and the North American a special purpose and it is about the team and 128 LEADERS

about how you can help and protect the community. You have to be upbeat and optimistic not only when times are good, but also when times are not so good. When things are difficult, that is the time when positivity is more important than ever, when our character is on display. I also ask our staff when they go home at night and look in the mirror to ask what they did that day. Did they just exist, or did they do something special that day? I am always looking for people at every level of the organization that are looking to make a difference. As a result, we have built a special culture which is critical during a pandemic which is why I just wrote a book to tell the story of being in the middle of this crisis and to document what we went through and what we learned.

You mentioned your book, Leading Through a Pandemic. Will you elaborate on the book and who is the book targeted to?

While many of us have experienced challenging situations, none of us have gone through a situation like we experienced with the pandemic. We were engaged in some horrific experiences, as well as many heroic actions, and I thought that it would be helpful to put it down on paper while we were going through it so that it was current and correct. I spent hours every weekend putting down my thoughts about our experience and what we learned. I wrote it for the general public to help them understand what we went through and also for other hospitals and health systems to help them prepare and plan for future crises – a playbook of sorts. The book gives the human aspects and the technical aspects, the research we conducted, how we reconfigured the hospital, and so on. It is about how to become comfortable with the uncomfortable, how to keep the staff morale high, how to keep your team safe.

How critical was it for Northwell Health to provide the services necessary to address the emotional stress and mental pressure that its people endured in addressing this crisis?

The key to being successful in this battle against the virus was about how you took care of your people and how you treated your team.

It’s about teamwork, collaboration and unity of purpose.

Leadership’s role is to ensure their safety, constantly communicate and provide physical VOLUME 43, NUMBER 4

and behavioral support. Our people wanted to know that we had enough masks and gowns and shields, and every single day I, and other leadership, walked the halls of our hospitals and went to the Intensive Care Units and talked to our staff. I wanted them to know that I fully understood what they were going through and I was right there with them. This was true for all of our leadership and we wanted to be clear that we were going to win this battle. If you put your staff on the front lines, you have to be on the front lines with them.

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We built tranquility tents where people could come and sit and relax and pray if they wanted to. We had counselors available, behavioral specialists available, chat groups, and did everything possible to make sure staff were supported when they went home or were able to stay in hotels if they did not want to go home and risk getting someone in their family sick.

It is also important to realize that many of the staff on the front lines and in the ICUs dealing with COVID had never done this work before as we had to deploy staff from other areas of the

hospital and the system to meet the need and it was critical that these doctors and nurses were supported and taken care of. It was an all hands on deck process.

Where is New York and the country today in fighting this war and how concerned are you about a second wave in the future?

On a national level, it is very disheartening to see politics overriding science. We are at war against COVID and to see the constant political battles is terribly disheartening and the disregard for science, especially in the White House, is unbelievable. This is a national problem but there is little national leadership, and even now we still don’t have a national policy about wearing masks. Leadership is about being trustworthy, creating unity and being accountable.

At the state level, we had a different situation in New York because I think Governor Cuomo did a spectacular job in the way he continually led the statewide effort and communicated with the public. The hospitals in New York came together and continue to this day to effectively work together. We were the epicenter and if you look today, we are in much better shape and have put together detailed plans on what we need to do if it comes back in the fall or early next year. At Northwell, we have done a series of tabletop exercises where we have developed our own service plans, staffing plans, supply plans.

We have even planned for if the virus comes back and we have a hurricane at the same time, what would we need to do. We have outlined and modeled all of this and we are much better organized if we face this again in the future, which I hope we do not have to do. New York is in a good position today but we cannot be complacent. We have to protect the progress we have made. The behavior of the public is key.

What is your outlook for therapeutics and a vaccine and how critical are these to winning this war?

It is important to understand that we know a lot more about the disease today than we did at the beginning. We have much better treatment protocols than we did back in March and the mortality rate consistently declined over time. It was an unbelievable learning experience.

In regard to a vaccine, it is critical that a vaccine is developed properly and has gone through the appropriate trials and has been tested in tens of thousands of people. I worry deeply about this as I do not believe that some of our national leaders care much about this except when it comes to how it will impact reelection, which is an unfortunate statement to make, but it is true. I do not think you will have a vaccine available to the public until the Spring and I would much rather wait to have a vaccine that is the right vaccine and has been tested and proven, rather than rushing for a vaccine that will have ill effects. I hope that we let science and public health dictate here and not politics.

How important was the support and admiration that was shown to healthcare workers and first responders and all essential workers during this crisis?

The fact that people showed their appreciation every night at 7:00 PM in front LEADERS 129

New York Governor Andrew Cuomo and Michael Dowling tour Northwell Labs

of our facilities was an amazing show of support and gratitude by the public. Staff were so grateful as it lifted morale and made them feel supported. Many times during a crisis like this the focus is on the number of deaths, but we need to also recognize the number of lives we saved. There was a great deal of trust built between the pubic and hospitals and it is critical that we maintain that level of trust going forward. People’s memories are short and we move onto the next thing, but we need to keep reminding people that saving lives goes on every day in our hospitals, not just during a pandemic. I think the pandemic has changed all of us and hope that we will appreciate things a little more and value each other more. We have to continue to earn the public trust and continue to improve and raise the bar.

It was amazing during COVID how innovative we became and how we fixed things and adjusted overnight since there was no time for unnecessary analysis and discussion, we just had to act and do. It is important that we continue to accelerate innovation postCOVID. The impact of COVID is multi-dimensional. The medical impact of COVID will be

“New York will come back – it is a resilient place and a huge economy – but just like everything else it will come back differently, and whatever the new normal is, we need to remind people that no matter how strong we are, we need to stay humble and realize that life can change quickly and without notice.”

Michael Dowling with front line staff at Syosset Hospital 130 LEADERS

VOLUME 43, NUMBER 4

Michael Dowling with front line caregivers at Southside Hospital

greatly ameliorated once there is a successful vaccine, but the economic impacts of COVID will be with us for a long time. This is a decade-long effort and some people will never go back to work and some businesses will never reopen. New York will come back – it is a resilient place and a huge economy – but just like everything else it will come back differently, and whatever the new normal is, we need to remind people that no matter how strong we are, we need to stay humble and realize that life can change quickly and without notice.

Northwell Health has been a leader in regard to testing which has been a major issue. Where is the country in regard to testing and what more can be done to improve the testing system?

The lesson here is that the United States needs to strengthen and rebuild its domestic infrastructure to prepare for future crises.

This is a national defense issue. Testing capability is one of the key issues along with supply chain. The CDC and NIH should invest in building a robust surveillance and early warning system.

I also believe that we should begin working with other countries to build global early warning and response systems for the future. This is a global issue. We can’t separate ourselves from the rest of the world.

Variations of this disaster will happen again.

Let’s not deny the obvious, let’s plan for it.

Northwell Health has been a leader in addressing societal issues and concerns throughout its history. Northwell Health recently placed a major emphasis on gun violence prevention. How critical is it for Northwell Health to continue to focus on these types of issues while you are also addressing the pandemic?

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I am glad you asked this because I think this is more important now than ever.

I am going to be more vocal about gun violence prevention going forward, especially with what is happening in cities like New York, Chicago, and other places. This is a major public health issue and the industry should be out there addressing it. The other issue that COVID displayed clearly was the disproportionate effect on minority communities and the inequities of care delivery. We are working with many of

those communities at present and plan to escalate our efforts in partnership with others. This is a call to action which has been clearly displayed by COVID. Northwell Health is the biggest employer in the region and we have an obligation to be a catalyst to get other people engaged.

We can no longer be acting separately and need to be part of a collaborative for the good of the community and the good of the public.

You have devoted your career to the healthcare industry. How proud are you to be a part of an industry that makes such a difference and rises to challenges?

It was a privilege to see what our people and our industry did during this crisis. No matter what happened, our people worked as a team and stayed together and supported each other. A great example is at Huntington Hospital. The director of the hospital told me that he was concerned about the staff on the COVID floor. They had been there since the beginning of the crisis in March and when I was there recently, I went to meet with the staff. I told them that they needed to take a break as they were working almost around the clock for many months. They all said to me in unison that they started with this and that they were not leaving until the last COVID patient was out of the hospital.

You walk away from such interactions in awe and feel so privileged to work with such special people and such a special organization.

COVID demonstrated what we are capable of. It broadened our perspective. It motivated us all to work even harder to build a better future. It demonstrated what we can do when we come together, when we unify.

If only our politics and our political leaders could articulate the same vision.

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Michael Dowling with staff of Long Island Jewish Hospital LEADERS 131

New York’s Resilience

Built for Change An Interview with Richard A. Rosenbaum, Executive Chairman, Greenberg Traurig, LLP EDITORS’ NOTE Richard Rosenbaum The world is fighting a public health joined Greenberg Traurig in 1985 crisis that is impacting all countries as its 90th lawyer and has since and their citizens. The pandemic helped lead the firm’s growth across is being fought on the front lines by the Americas, Asia, Europe and the healthcare workers, first respondMiddle East, navigating the changers, those providing supplies and ing times, while remaining fiercely meals, transportation workers and devoted to serving the firm’s clients, all other essential workers. What lawyers, and staff. Most recently, do you say to these true leaders and Rosenbaum has taken a lead in the heroes that are risking their lives to firm’s unique approach to coupling protect others? substantive excellence with the innoEven saying a heartfelt “thank Richard A. Rosenbaum vative and efficient delivery of legal you” to these heroes who are holding services. Rosenbaum is widely known our world together now seems woefor his experience in a diverse range of indus- fully inadequate, but it is a good first step. I say tries, including real estate, entertainment, media, “thank you” for your selfless efforts and dedicatechnology, investment and finance, representing tion. Thank you for your tireless and generous companies of all sizes and many wealthy individ- spirit that continuously guides you to be of seruals and successful entrepreneurs over the years. vice to the people in your communities. Thank Whether it is leading and managing the you for inspiring all of us to unite and take firm and its lawyers or serving the firm’s clients, the precautions necessary to end the spread of Rosenbaum’s focus remains the same: delivering COVID-19. business results which exceed expectations with Greenberg Traurig is a purpose-driven an extraordinary sense of urgency, efficiency and firm with a long history of supporting excellence, while at the same time living the “old its employees, clients and communities. school” values of ethics, loyalty, family and per- How has Greenberg Traurig adapted its sonal accountability, which create long-term rela- business and the way it works during this tionships and lasting trust across the decades. unprecedented time in order to continue Rosenbaum has been considered a thought to effectively support its employees, clients and change leader in the broader legal profes- and communities? sion, whether it relates to his devotion to deliverIn times of crisis, the character and core valing excellence and value to the firm’s clients or ues of a firm and its leaders are tested and truly ensuring an open and fair playing field to diverse revealed. At the onset of the COVID-19 pandemic, talent from all backgrounds, regardless of race, we knew that our clients, attorneys, and business religion, gender, or sexual orientation. Before staff were facing a multi-dimensional crisis and becoming Executive Chairman, in his roles as the uncertainty about the future. With our attorneys firm’s Chief Executive Officer and President, and business staff, we made transparent and honRosenbaum made clear his primary focus on high est communication a top priority. The goal of quality, excellent service and the collaborative, that commitment was to ensure that no members respectful and empowering culture of the firm. of the GT family had to face the added stress of He founded and developed the firm’s renowned financial uncertainty in the early stages of the panand wide-ranging “Commitment to Excellence” demic. For our clients, we focused on new ways program, which ensures that Greenberg Traurig’s to deliver value and help them develop plans to values would be and remain core aspects of the address the wide range of legal challenges that firm’s global brand for years to come. are directly impacting companies of all sizes during the pandemic.

COMPANY BRIEF Greenberg Traurig, LLP Going forward, we ar e continually (gtlaw.com) has approximately 2,200 attorneys in focused on how to adapt our business model 40 locations in the United States, Latin America, to best serve our clients, our attorneys and Europe, Asia, and the Middle East. The firm has business staff, and the communities where been recognized for its philanthropic giving, diver- we live and work. The possibilities are endsity, and innovation, and is consistently among less. We must put people and clients first, and the largest firms in the U.S. on the Law360 400 then operate from strength, in order to look and among the Top 20 on the Am Law Global 100. up and be ready for change.

132 LEADERS

How have Greenberg Traurig’s people changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

Very early on in this crisis, we understood that providing our exceptional service day and night – whenever and wherever needed – would be the key to helping our clients navigate these challenging times. To do it, we moved quickly to facilitate remote working across our platform of more than 2,200 attorneys and more than 2,000 business staff in 40 offices worldwide. We are defined by our people, not our buildings. Our long-term commitment to state-of-the-art technology has allowed for a seamless environment with people working both in the office and remotely. We have proven once again that a unified law firm with diverse practices that are linked, collaborative, and known for excellence across the system is a far more durable model during times of crisis or change.

The cultural glue must be strong to keep people together and communication of the business model must be constant so that it is understood. For example, firms like Greenberg Traurig that did not eliminate their labor and employment lawyers, or which have built or retained their federal, state and local government practices, are now likely to be hugely busy in a world recovering from a variety of shocks.

This has proven to be even more accurate than expected as we have seen with a successful performance during the first half of the year. The results for our clients and our firm have been outstanding, and I am proud of our team every day for what they continue to achieve during these difficult times.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like and how is Greenberg Traurig preparing for the next stage in this crisis?

Every day brings more adjustments – that is the new normal. At all times, we remain nimble and responsive, as we adapt to the change and realities on the ground. We know that each Greenberg Traurig office, each practice, each person, is unique and so are the challenges they face. Now more than ever, we are seeing the benefits of our entrepreneurial model that puts VOLUME 43, NUMBER 4

the decision-making power in the hands of the attorneys closest to the clients and the market.

These attributes are critical to a global business surviving and thriving in a challenging environment. We are built for change and continuously evolving for that purpose.

The country is facing a crisis around social injustice and racism. Greenberg Traurig is a firm that has a long history of supporting diversity and inclusion, with a culture built on fairness and equality.

Will you discuss the firm’s commitment to diversity and equality?

Greenberg Traurig’s commitment to diversity and inclusion dates to our founding more than 50 years ago and has always been a critical part of our DNA, but given recent events we realized the need to do more. We are proud to commit $5 million over the next five years to support programs that address the causes and effects of systemic racism in our society and seek to aid impoverished communities and individuals. Our Social, Racial, and Economic Justice Action Plan includes a range of targeted activities and new initiatives designed to create even greater impact in the communities that need the most help.

One foundational component of the firm’s plan is its dedicated funding for additional Greenberg Traurig Equal Justice Works fellows focused on addressing racial, social, and economic justice issues. Already the largest sponsor of Equal Justice Works fellows since 1999, the firm will initiate a new effort in December by providing fellowship funding to select law school students who will deliver critically needed legal services at nonprofit host organizations focused on these issues. The fellows will begin to implement their plans in September 2021.

The firm also launched Greenberg Traurig’s Social Justice Action Academy, which aims to educate and train Greenberg Traurig employees on matters of race, justice, and equity. The academy’s “Courageous Conversations” program includes a series of internal and external programs where attendees will have opportunities to hear about personal experiences with social injustice and racism and new initiatives to right these wrongs. The goal is elevating Greenberg Traurig’s collective empathy and creating positive change.

Greenberg Traurig has a long and deep commitment to New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

We are committed to remaining highly engaged with New York City, where we have a large office with nearly 500 lawyers and business staff. Our premier real estate practice includes about 80 New York lawyers who ha ve help ed t o shape the skyline we all enjoy. Our Government, Law, and Policy Group works with city officials every day on behalf of our clients with New York business interests to help them navigate these uncertain times in tandem with government VOLUME 43, NUMBER 4

initiatives. We continue to be leaders in the New York City legal profession, which as of July 2020 employed more than 76,000 people.

Recovery of our city depends on government and business interests continuously working together. It also depends on how we handle COVID-19 issues moving forward. We have done a good job of flattening the curve of new COVID-19 cases, however we need to remain vigilant on this front going forward, including consistent testing, vaccines, medical services, and proper ventilation.

“We have proven once again that a unified law firm with diverse practices that are linked, collaborative, and known for excellence across the system is a far more durable model during times of crisis or change.”

What do you say to other business leaders and to those who built the leading companies in New York City about the need to remain loyal and committed to New York City and its future during this difficult time?

As a highly successful business committed to remaining in New York City, Greenberg Traurig moves forward here with the strong belief that we are in one of the two worldwide epicenters for the practice of law in the world, with London being the other location. Through good times and challenging times, New York has long been known globally as a city where top lawyers create new

legal vehicles, advance new legal ideas, and litigate important cases. This won’t change due to COVID-19. It is merely a bump in the road for a city whose journey is timeless and whose benefits to businesses will endure – access to an evergreen pool of significant business talent, home to endless trendsetting thought leaders, and an energy so vibrant that it informs the dreams of millions.

You had lived in New York City prior to moving to South Florida 35 years ago and then returned in 1996 to build Greenberg Traurig’s office in New York. What excited you about coming back to New York and how committed are you personally to stay in New York and be a part of its recovery and rebuilding?

I am a New Yorker through and through.

The city is forever in my heart and soul. No matter where I travel worldwide, it only takes about two minutes before they peg me as a New Yorker. Our city draws me back like a magnet to once again experience all its unique treasures. I feel most alive when I am walking our fascinating streets, feeling the energy of our business district and experiencing our diverse population through architecture, art, and food. While I still travel a good deal, I remain committed to staying in New York and ensuring the city that I love comes back better than ever before.

There are many who question New York City’s future during this difficult time.

Are you optimistic that New York City will be able to get back what has made it so great and that it will continue to be a leading global city?

Every city has its cycles. New York has historically been a highly resilient city that is particularly adept at moving itself forward after catastrophe. Here, we are always thinking ahead, which is evident in our everchanging skyline that includes a rebuilt World Trade Center. While we respect our history, we think change is vital and we embrace it.

The key issues going forward are about making sure we can educate our children, maintain our urban landscape and keep the city safe. If we can do that, people will come.

New York’s past successes rebuilding in the face of challenge are strong predictors that out of our current turmoil and uncertainty will rise an even stronger global city.

During this unprecedented time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain ,about the future?

Hard times are when visionaries use their intelligence, foresight, and energy to build new success. Now more than ever before is a time for focus. Focus on all aspects of the personal relationships, values, business interests, and service that you can control. Strive to do even better at everything than you did before, and impress everyone with whom you interact. If each of us does these very important things, we can collectively build our successful future together. It is in times of crisis that values and character really shine through.

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A Creative Business An Interview with Rochelle B. Lazarus, Chairman Emeritus, Ogilvy EDITORS’ NOTE Shelly Lazarus is Global 500 companies as well as local chairman emeritus of Ogilvy and businesses across 131 offices in 83 served as chairman of the comcountries. The company creates expepany from 1997 to 2012. She rose riences, design and communications through the ranks of Ogilvy assumthat shape every aspect of a brand’s ing positions of increasing responneeds through six core capabilities: sibility in the management of the Brand Strategy, Advertising, Customer company, including president of Engagement and Commerce, PR and O&M Direct North America, Ogilvy Influence, Digital Transformation, & Mather New York, and Ogilvy & and Partnerships. Ogilvy is a WPP Mather North America. She became company. worldwide CEO in 1996 and chairRochelle B. Lazarus man in 1997. Lazarus has been a The world is fighting a public frequent industry honoree, includhealth crisis that is impacting all ing being selected Woman of the Year in 1994 countries and their citizens. The pandemic

by Advertising Women of New York, being hon- is being fought on the front lines by healthored by Women in Communications with their care workers, first responders, those proMatrix Award in 1995, being named Business viding supplies and meals, transportation Woman of the Year by the New York City workers and all other essential workers.

Partnership in 1996, and selected as Woman What do you say to these true leaders and of the Year in 2002 by the Direct Marketing heroes that are risking their lives to protect Association. She has appeared in Fortune mag- others? azine’s annual ranking of America’s 50 Most I think that they are remarkable. I am on Powerful Women in Business. She was the first the board of NewYork-Presbyterian and their woman to receive Columbia Business School’s people are the true heroes. They are doing Distinguished Leader in Business Award, as well things that I don’t think people ever believed as the Advertising Educational Foundation’s was possible. They worked long hours, took Lifetime Achievement Award. She was inducted great risks and worked around their concerns into the American Advertising Federation Hall of Fame in 2013 and is also a Hall of Fame member of the DMA, the American Marketing Association, and Crain’s New York Business.

Lazarus serves on many boards including those of Merck, The Blackstone Group, Rockefeller Capital Management, NewYork-Presbyterian Hospital, Partnership for New York City, CECP, World Wildlife Fund, and Lincoln Center for the Performing Arts. She is a member of the Board of Overseers of Columbia Business School, where she received her MBA, and served for five years as chairman of the Board of Trustees of Smith College, her alma mater. She is a member of Advertising Women of New York, The Committee of 200, Council on Foreign Relations, and Women’s Forum, Inc. She has also served as chairman of the American Association of Advertising Agencies.

for their families’ health. In so many instances, they brought such humanity when they were the only people that sick patients were interacting with, many times until a person’s death. The fact that they were all willing to play that role and to provide the emotional support needed was a remarkable thing to see take place. I also give the leadership of the hospital great credit because they communicated with all of their employees every day and told them how important the work they were doing was and how much appreciated they were. In addition, I believe that the way the community supported them at 7:00 PM every night by clapping and banging on pots and pans to acknowledge their efforts gave them the energy to keep going and showed how New York was at its best during this crisis.

When you look at the challenges facing New York with the pandemic, issues of social injustice, racism and economic uncertainty, how concerned are you about New York’s future and what needs to be done to make sure New York recovers and rebuilds from these crises?

I am very concerned. However, when you think back to April when New York was the epicenter of this crisis and I was getting e-mails

“At a time like this when we are all remote,

brands are more important than ever because during times of uncertainty, there are

certain brands you just trust. At a time like

this, it is critically important to reinforce the

COMPANY BRIEF Ogilvy (ogilvy.com) has been producing iconic, culture-changing marketing campaigns since the day its founder David Ogilvy opened up shop in 1948. Today, Ogilvy is an award-winning integrated creative network that makes brands matter for Fortune 134 LEADERS

trustworthiness of a brand you believe in.”

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“I think it is amazing to see how the Ogilvy team started to work remotely and continued to serve clients. I think it is difficult to work remotely in a creative business since there is something magical that happens when you actually come together around a table with different ideas and perspectives. We have shown that it can work remotely, but it is something we are still getting used to.” from people in Europe asking if I was okay as there was a sense that people were dying in the streets, and you look at where we are now with the lowest infection rate and we are advising other cities on how to handle this virus, I think it is very representative of New York. We lived through it, we were undaunted, and I think that if determination and resilience alone can get us back to something that feels close to normal, I think it will.

The key to so much of this is making people feel safe which requires a vaccine or having medicines to help treat the virus. I think it is going to be a tough road back and I do not think that individual philanthropy is the answer.

The size and scale of the problem requires a government-sized response and, at the end of the day, the means required are going to have to be provided, at least in part, by the government.

How critical is it that partisanship and politics do not get in the way of action and solutions and doing what is best for the country?

This is a major concern. I was very heartened by the first Federal government response when you got the feeling for the first time in years that they were going to come together and solve this problem. As I look at the way the next response is being addressed, it is concerning to see the partisanship taking place. I think it is clear what the public is expecting from the government and I am hopeful that something will be done and they will do the right thing. I am an optimist, but if I look at it realistically, I am not sure how long this is going to take.

Throughout your career, you have been focused on diversity and inclusion.

How critical is it for companies today to build diverse and inclusive workforces in order to bring different thoughts and experiences to the table when making business decisions?

I think the private sector has a huge role to play in addressing issues of diversity, but it has to go beyond flowery statements. The question today is not if business is committed, but rather what they are going to do about it. When I was CEO, my message was that if we really wanted diversity, I didn’t want to hear about it – I wanted to see it. The talent pool is there, it is just a matter of whether you are going to go after it and insist that it happen. We are at a point where you have to just do it and make it VOLUME 43, NUMBER 4

happen. At the end of the day, it is about talent and you need great talent to be successful, but the talent pool is broad and diverse enough that we should get there.

Do you feel it is a responsibility for companies today to be purpose-driven and focused on more than just the bottom line?

I think for any company it is part of the contract to be a part of the community where you do business and I think this has to pass beyond just writing a check to an organization.

I think it has to go to the very heart of your business and be conscious and deliberate. I am very supportive of the statement that came from the Business Roundtable about this responsibility which I believe the market expects and demands today. At the end of the day, it is simply good business to feel a responsibility that goes beyond profit-making.

Ogilvy, a company that you led for many years, has an entrepreneurial culture and is nimble and able to change. How critical is this during these unprecedented times and how proud are you to see the way Ogilvy’s workforce has adapted the way they work to meet the needs of this time?

I think it is amazing to see how the Ogilvy team started to work remotely and continued to serve clients. I think it is difficult to work remotely in a creative business since there is something magical that happens when you actually come together around a table with different ideas and perspectives. We have shown that it can work remotely, but it is something we are still getting used to. The thing that I am most proud of is that Ogilvy has always been client-led. It is organized by clients, people who are promoted are those that do the best work for clients, and we judge ourselves by how we help our clients move their businesses forward.

Ogilvy has continued to do that remotely as clients themselves continue to adapt to this new way of working.

How important is it for companies to continue to support their marketing initiatives during challenging times?

It always used to hurt me when marketing budgets were easily cut, but sales and revenue lines were untouched. I always use to tell business leaders that if you are going to cut your marketing spend, you have to believe that sales are going to be reduced or you shouldn’t be investing in it in the first place. At a time like this when we are all remote, brands are more

important than ever because during times of uncertainty, there are certain brands you just trust. At a time like this, it is critically important to reinforce the trustworthiness of a brand you believe in.

Ogilvy has always been focused on attracting creative talent. With the focus on technology, digital and data analytics, has the type of person and skill sets Ogilvy is hiring changed?

That is a fascinating question. I think that creative and creativity are often defined in too narrow of a way. In my experience, creative people have ideas that people who think in a linear way will never have. They are just wired differently and if you give them any business problem, it is amazing what they will come up with. Ogilvy has been hiring engineers for more than a decade. When we pair them with creative people, and we do, they come up with amazing solutions that are wildly “creative.”

You have a long history of being engaged in the Partnership for New York City. What has made the Partnership so effective and how critical is its work for the future success of New York City?

The Partnership is a wondrous organization because it brings all of the business community of New York City together. There is no other convening organization that can do this.

My experience over all these years is that leaders participate because they truly care about the city where they live and work and want what is best for New York City. The Partnership is fortunate to have a leader like Kathy Wylde who is a force of nature and brings us together to address key issues that will impact not just our businesses, but the future lives of our children and grandchildren.

You mentioned that you are an optimistic person. What advice would you give to young people starting their careers during this challenging and uncertain time?

It is clearly a tough time to be coming out of school. I tell them that we have been through very difficult times before and have come out of them and we will come out of this time as well. I advise them to get whatever experience they can right now and to not focus on what the natural career progressions have been in the past. If you are offered an internship or any opportunity to gain experience, it will serve you well as we all hope and try to get back to some kind of new normal in the future.

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New York’s Resilience

Revitalizing New York and the Nation An Interview with Howard P. Milstein, Chairman and CEO, New York Private Bank & Trust EDITORS’ NOTE Howard Milstein As the leader of a purpose-driven the Abby and Howard P. Milstein Program in is the third generation to lead or ganization with a long his- Chemical Biology and Translational Medicine the Milstein family business tory of supporting its communi- at Weill Cornell Medicine, for example, and a n d p h i l a n t h r o p i c a c t i v i ties. ties, how have you adapted and funded the launch and operation of the instiAn entr epr eneurial builder of pr ovided support during this tution’s first Chemical Biology Core Facility. innovative, large-scale comp a unprecedented time?

Seed grants in multiple laboratories sustained nies, Milstein’s ability to m a rWe are very proud of our long his- an innovative line of discovery championed shal business, gover nment, tory of giving back to the communities by its director, Dr. Carl Nathan. With Milstein p h i l a n t h r o p i c , a n d f a m ily in which we operate. Good corporate Program support, the Nathan lab discovr esour ces drives a br eadth of citizenship is woven into the fabric of ered the first drug-like molecules that kill initiatives. Milstein is Chairman all our businesses. In this most recent Mycobacterium tuberculosis (Mtb), the baca n d C E O o f N e w Yo r k P r i v a t e crisis, for example, we were able to terium that causes tuberculosis, the world’s Howard P. Milstein Bank & Trust and its operating purchase a supply of bank, Emigrant, and chairs and more than one million operates the Milstein family’s r eal estate N95 masks which were donated companies. He is also owner of 8AM Golf, to Weill Cornell, Columbia a holding company for golf brands such as Presbyterian and New York the Nicklaus Companies, GOLF Magazine City first responders. We were and the GOLF.com website, among others. inspired by the tireless dedicaIn the philanthropic ar ena, Milstein is a tion of our city’s doctors and Trustee at Cornell University, an Overseer nurses, police, firefighters and o f We i l l C o r n e l l M e d i c a l C o l l e g e a n d EMTs, and watched with great serves on the Dean’s Advisory Boar d of admiration as they put their lives Harvard Law School. He is Chair man of on the line each and every day. t h e M i l s t e i n M e d i c a l A s i a n A m e r i c a n Providing these much needed Partnership Foundation, and also serves on medical supplies was one small the boards of the National September 11th way we could step up and meet Memorial, National Committee for U.S.- a need. In a similar manner, in China Relations, the Nicklaus Childr en’s the wake of Superstorm Sandy, Healthcar e Foundation and PGA REACH. which hit the New York area Milstein was named the 2008 Entrepreneur in 2012, we donated $2.3 milof the Year by Cornell University, and also lion to first responders at New served from 2011-2014 as Chairman of the York City’s Fire and Police New York State Thruway Authority, where Departments who worked tirehe successfully led the design and procure- lessly to rescue other New ment process for a new Tappan Zee Bridge, Yorkers even as their own homes the lar gest infrastructur e pr oject in the were being severely damaged nation. or destroyed. Additionally, in 2005, Emigrant Bank made a COMPANY BRIEF New York Private Bank donation to its customers in & Trust (nypbt.com) and its operating bank, areas impacted by Hurricane Emigrant, offer fully integrated banking, Katrina. Approximately $1 milinvestment advisory, trust, lending, co-invest- lion in funds were deposited ment, and other financial services to meet the directly into customers’ Emigrant needs of individuals, entrepreneurial busi- accounts and were available for nesses, and high-net-worth families. Founded in immediate withdrawal.

1850 by members of the Irish Emigrant Society We have also been very to support the financial needs of a growing active on the medical front over immigrant community, Emigrant is the largest the years, including supportfamily-owned and operated bank in the United ing research to fight infectious States. Emigrant continues to serve both its tra- disease – research which may Emigrant Bank’s Midtown headquarters, with its distinctive “Kneeling Firefighter” ditional customer base as well as new genera- have applications in the fight memorial, which honors first responders and their sacrifice in times of crisis.

Emigrant Bank employees worked tirelessly in the wake of the pandemic to provide tions seeking a better way of life for themselves against COVID-19 and other mortgage forbearances and PPP funds to small businesses. and their families. coronaviruses. We founded 136 LEADERS

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Howard Milstein has a long history of service to New York City. In 2019, he and his wife Abby were honored by the 9/11 Memorial & Museum for “Distinction in Civic Innovation and Renewal.”

single leading cause of death from infectious disease. The molecules discovered by Dr. Nathan kill Mtb by inhibiting an Mtb enzyme complex called the proteasome. The practical impacts of discoveries such as these have been felt worldwide.

You have a deep commitment to New York City, which has been heavily impacted by the pandemic. What are the keys to New York’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening?

History has shown that an effective partnership between the public and private sectors is the key to long-term renewal, and this is true not just in New York, but nationally as well. As we’ve seen in this pandemic, government can’t do it alone. Private resources, leveraged in close partnership with the work of public entities, can make a tremendous difference. Businesses have a responsibility not just to shareholders, but to the community around them, while government must be prepared to foster entrepreneurship and opportunity in ways that bring the American dream to a new generation. Like any relationship, effective public/private partnerships are built on a foundation of trust and shared responsibility. If either business or government looks to attack and tear down, we will never build up.

Cooperation for the mutual good and societal benefit is key.

How have your employees changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

My companies began transitioning to work-from-home in early March. It was an VOLUME 43, NUMBER 4

enormous undertaking, because very shortly thereafter, the banking sector became crucial to sustaining our economy through the Paycheck Protection Program in the CARES Act. I’m proud to say that, at a time when many big banks hadn’t even gotten their programs underway, our Emigrant Cares team worked nights and weekends – practically 24/7, in fact - to ensure that these loans were made available to small business nationwide.

I am proud to say our team was able to close PPP loans totaling more than $200 million, which preserved approximately 17,000 jobs.

At the same time, our mortgage lending operations were also dealing with forbearances at a level rarely seen in our bank’s history. We worked closely with regulators in each of the jurisdictions in which we operate to ensure we were providing critical relief to homeowners in need. In the first months of the pandemic, Emigrant approved nearly half a billion dollars in forbearances for our mortgage customers. In both of these cases, we had to create new teams and departments and move quickly to get real relief to those in need. It was a remarkable effort, and a testament to the Emigrant team and their selfless dedication to the communities they serve.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

The American ideal is a unifying force, and we as a nation have a long history of banding together for the greater good, particularly in the wake of crisis or hardship.

That is why I have advocated for a National Service Program for all young Americans. I believe that through national service, we

can bring young adults together while also contributing to the prosperity of our country and making our nation healthier, safer and more secure. Under such a program, young Americans healthy enough to participate would serve for at least a year in areas such as military service, the Peace Corps, Teacher Corps or other initiatives involving health and wellness, infrastructure, or local and regional security. During service, participants would be paid and also have the opportunity to earn tuition credit for college. In this fractious age, where challenges to both our national security and national identity threaten to drive us apart, affirmative steps can be taken to unify, rather than divide, and ultimately to give back to our nation to which we owe so much. The main point of this effort is to restore the idea of citizenship and that we are all on the same team.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like in New York?

The great question before us is: “Will cities, including New York, survive?” I think the answer is unquestionably yes. New York City will change, our nation will change, but the urban center will remain vital to the life of our society. Cities have been historically the center of creativity, culture, entrepreneurship and opportunity. Technology may facilitate the flow of information, but nothing replaces the face-to-face interaction and the social benefits of being together. Safety has always been the issue in any city, and going forward the focus will be on health as well as crime and terrorism. This is as it should be.

The goal is, as it has always been, to create an urban environment that is a great place to live, to work, and to raise a family. I have no doubt in our “new normal” we will once again reach this goal.

The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

All New Yorkers should first offer thanks to our nurses, doctors, police, firefighters and EMTs, all of who were on the front lines of this war as the enemy virus raged in its early stages. We should also thank teachers and other essential workers who will be at the forefront of rebuilding our institutions and infrastructure. More than this, though, I believe we have a responsibility to this new generation of heroes. A responsibility to come together, as a city and a nation, to rebuild, renew and revitalize. Business, government, nonprofits – all of us – need to continue to make the kinds of sacrifices, in big ways and small, that ensure the ideals upon which our nation was founded, to secure a more perfect union, and to help all of us achieve the American dream.

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LEADERS 137

Cancer won’t be my last dance.

Washington Ballet, I’m back.

When The Washington Ballet’s Chiara Valle continued to have agonizing leg pain after a previous hospital’s misdiagnosis, she knew she needed a second opinion if she ever wanted to dance again. Chiara turned to Montefiore to get back to The Washington Ballet.

Everyday Montefiore is helping passionate people keep doing what they love.

See Chiara’s story at montefiore.org/chiara

New York’s Resilience

A Relationship Business An Interview with Maurice R. Greenberg, Starr Insurance Companies EDITORS’ NOTE Maurice R. to $180 billion, becoming the largest Greenberg is Chairman of Starr insurance company in the world at that Insurance Companies, a global time. I left AIG in March 2005, amid insurance and investment orgaallegations of accounting fraud at the nization. Starr was founded by company brought by former New York Cornelius Vander Starr in 1919 Attorney General Eliot Spitzer. Spitzer’s in Shanghai, China. Greenberg case was terminated without any findformed American International ing by the court of any wrongdoing by Group, Inc. (AIG) as a Starr subme; the allegations were not supported sidiary, and served as that comby the evidence. Three respected AIG pany’s Chairman and CEO until board members resigned in protest March 2005. Under his nearly 40 of my treatment by AIG and the state Maurice R. Greenberg years of leadership, AIG grew from authorities. AIG has struggled finanan initial market value of $300 milcially ever since and is a shadow of its lion to $180 billion, becoming the largest insur- former standing as one of the world’s largest and ance company in the world. Greenberg is also most valuable companies. What happened to the Chairman of The Starr Foundation, a phil- AIG should have never happened. anthropic organization initially funded by Will you discuss Starr’s global footprint Cornelius Vander Starr’s estate. The Foundation and expansion into new markets? has made more than $3.5 billion in grants to We work throughout Asia – including many academic, medical, cultural and pub- China, where we’re doing quite well – as well lic policy organizations around the world. as Europe and Latin America where business Greenberg received his pre-law certificate from is very strong. We are performing well in the the University of Miami and an LL.B. from New United States and are on budget despite the York Law School. challenges and crises facing all businesses. We are clearly doing something right – we have a COMPANY BRIEF Starr Insurance Companies solid strategy, and we have the right people to (starrcompanies.com) is a global, privately- execute on that strategy. I personally work with held insurance and investments organization. brokers around the country almost every day, Through its operating insurance companies, and we are getting new business and building Starr Insurance Companies provides commer- new relationships. cial property and casualty, as well as accident How challenging is it to differentiate and health insurance products worldwide, with in the industry and is the business being significant access to the U.S. excess and surplus driven by price? marketplace for certain lines of business. Starr It is challenging, but this is the job of Insurance Companies underwrites a wide vari- our people. We have attracted new business ety of specialty and international lines includ- recently because those clients understood what ing aviation, marine, energy, environmental, Starr can do and how we can provide solutions. crisis management, excess casualty insurance, Price will always be important but it is only one accident and health, and political risk insur- piece of why a client selects a partner. We are ance. Starr Insurance Companies also provides focused on all aspects of the client relationship. a broad spectrum of insurance-related services Insurance is a relationship business. including claims handling and settlement, reinHow critical is it for Starr to remain surance, risk assessment, loss control and world- entrepreneurial as it grows in size and wide travel assistance service. scale?

This is part of our culture. People who You are known as a builder who grows com- work for us know that this is who we are, and panies. Will you highlight Starr’s growth to be successful here you need to enjoy that and performance? environment. Our people are creative and entreStarr is performing very well, with a very preneurial. We are using technology to continue satisfactory combined ratio well under 100, and to build our client relationships and attract new we are well ahead of budget for 2020. As you customers. During this time when people are know, I and my colleagues had previously built working remotely, it is vital to interact with cliAIG from an initial market value of $300 million ents as well as with your people.

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You were a pioneer in doing business in China and have spent decades committed to building a strong and positive relationship between China and the United States.

How concerned are you about the state of the relationship today and what is needed to effectively address the future of ChinaU.S. relations?

I am very concerned about the current state of this relationship. The two countries need to be working together to address the crises facing the world. It is critical for the two governments to work this out and strengthen the relationship. Many leading businesses from both countries are working effectively together and it is important for the business relationship between the two countries to be strong and mutually beneficial.

Starr is headquartered in New York City and has a long and deep commitment to New York. What is your outlook for New York’s recovery and what needs to be done to bring New York back?

The political situation in New York City is concerning and the mayor is not very popular. The New York economy is suffering and the only way to make this up is to raise taxes.

It is hard to know how many companies will leave New York and how those that remain will adapt. We have elections coming up but it is very hard to forecast what will happen.

Resilience is critical during times of crisis. Was your resilience and ability to lead shaped during your time in the military?

I was a platoon sergeant when I was 19 years old and you learn to make quick decisions and follow your instinct or you won’t be around. I commanded a company in Korea and left the service as a Captain. I had the opportunity to attend West Point and still think about that from time to time and whether that is something I should have done.

What advice do you offer to young people interested in a career in the insurance industry?

Starr is recruiting all the time. Insurance is a necessary element to growing any business and any economy. We have hired many people out of the best schools who understand that this is a dynamic industry that offers great opportunities to grow and make an impact. The insurance industry offers tremendous opportunities for young people and we are attracting the best and brightest at Starr.

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New York’s Resilience

Creating Positive Change An Interview with Marty Edelman, Senior of Counsel, Paul Hastings LLP EDITORS’ BRIEF Martin Edelman Defining a “new normal” is an is of counsel in the fir m’s New aspiration, not an insight. I would York office. He has mor e than hope the new normal would be a 30 years of experience and conreturn to many of the patterns of centrates his practice on r eal work/life we followed before, but estate and corporate mergers and with an awareness that change can acquisitions transactions. He has be productive. Perhaps a real blend been an adviser to The Related of being present in the office and Companies, Fisher Brothers, and working from home will enhance Mubadala, the strategic investboth personal happiness and proment entity of the Abu Dhabi ductivity. The new normal will Government, and is on the have to embrace a massive retrainMarty Edelman Board of Directors of Blackstone ing effort to provide jobs for the Mortgage, Equity Commonwealth, newly unemployed. Perhaps most Global Foundries, and Aldar. He received his importantly, business leaders will have LL.B. from Columbia Law School and his A.B. to be creative and innovative in dealing from Princeton University. Edelman served in with sensitive issues of employees includthe Army from 1966 to 1969. ing transportation to work and healthcare requirements.

FIRM BRIEF Founded in 1951, Paul Hastings What are the keys to New York City’s LLP (paulhastings.com) has grown strate- recovery and how critical is it for there gically to anticipate and respond to their cli- to be a strong public/private partnership ents’ needs in markets across the globe. They to ensure a safe and effective reopening have a str ong pr esence thr oughout Asia, of New York City?

Europe, Latin America, and the U.S. Their New York City will need strong, balinnovative approach and client service has anced political leadership to “come back.” helped guide their journey to becoming one The powerful political forces in the city of the world’s leading global law firms. such as the unions, local political clubs, and political action groups need to ally with The world is fighting a public health cri- New York’s business leaders and find comsis that is impacting all countries and mon goals and values. The city faces protests their citizens. The pandemic is being which focus on racism, law enforcement and fought on the front lines by healthcare income equality. We cannot afford to preworkers, first responders, those provid- tend those issues will solve themselves; they ing supplies and meals, transportation won’t. Strong, dynamic, honest leadership workers and all other essential workers. bringing together the loud angry voices into What do you say to these true leaders and a chorus of New York compromises and balheroes that are risking their lives to pro- ance can save our precious city. tect others?

You are a leader in working with the Exclaiming, “Thank you for your service” real estate industry. What are the keys is no longer enough. We need to provide a to driving a real estate recovery in New program of support for a defined category York City? of healthcare workers and first responders.

Imagination. Real estate owners and It should include tax relief during extraor- developers will be facing value reductions dinary work periods, structured, safe and in various sectors. Some, like retail, I fear reliable childcare options, and educational will not recover. Office and certainly resiopportunities for those wishing to improve dential can if people believe in New York. If and increase their skills. We ask them to “save New York moves in a punitive way to attack us.” How can we not as a society assure they business, the city will lose its vibrancy, it’s can “save” themselves? economic base and its hope. Inclusive poliThere is a great deal of discussion cies and serious comprehension of what we about businesses reopening in a “new all have to lose should inform our political normal.” What is your outlook for what behavior. The real estate community will this new normal may look like? find its way in that environment. In a hostile VOLUME 43, NUMBER 4

environment, people from every level of life will think about their future somewhere else.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

The need to address global climate issues is paramount and business is slowly coming to that conclusion. Our U.S. crises are income inequality and racism. The polarization of our society will lead to civil disorder. Look at the protests – the protesters are America’s future. They are young and many are women who are willing to take less so others can have more. Corporate America and unions need to recognize this and plan for pay and benefits demands, and new policies. More costs will mean less profits, which means lower stock prices, which means less money in 401(k) accounts. This means massive restructuring of our capitalist society. If America’s younger generation continues to embrace that ideal, America’s business and union leaders need to face it now. Small businesses will need to be addressed differently to survive. Will our younger leaders understand that doctrinaire political positions just foster extremism? They will need to learn the nuanced thinking that real and fair change requires.

During this difficult and uncertain time, what would you say to young people across the country who are deeply concerned and uncertain about the future?

Young Americans are a dramatic and bold group of diverse people in every way. They are certain that things need to change. They will most likely force substantial changes but, without compromise, they won’t be peaceful. The fact they have the right to protest and be listened to are the very reasons they should want to maintain the basic fabric of American democracy. I believe we can emerge from the pandemic and the hostile political environment once more people realize that overcoming income inequality and racism requires a consensus.

If the streets are the new boardroom, then political and business leadership will have to convene the “negotiations” in the new boardroom and have transparent exchanges about how to achieve the future together because alone no one will achieve anything. I believe it can be done.

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LEADERS 141

New York’s Resilience

Improving Businesses An Interview with Peter W. May, President and Founding Partner, Trian Fund Management, L.P. EDITORS’ NOTE Peter May has a director of Lincoln Center for the been President and a Founding Performing Arts, a trustee of the NewPartner of Trian since November York Historical Society, and a partner 2005. He serves as the non-execuof the Partnership for New York City, tive Vice Chairman of The Wendy’s and was the past Chairman of the UJA Company and is also a member of Federation’s “Operations Exodus” camthe board of directors of Mondele-z paign. He is Chairman of the Board International, Inc. From May 2008 of The Leni and Peter May Family through May 2017, May served as Foundation. May received A.B. and a director of Tiffany & Co. He also M.B.A. degrees from The University of chairs Trian’s ESG working group.

Chicago and also holds an Honorary Fr om April 1993 thr ough June Doctorate in Humane Letters from the Peter W. May 2007, he served as President, Chief Mount Sinai School of Medicine of New Operating Officer and a director of York University.

Triarc Companies, Inc., which during that period of time owned Arby’s Restaurant Group FIRM BRIEF Founded in 2005, Trian Fund and Snapple Beverage Gr oup, as well as Management, L.P. (trianpartners.com) is a mulother consumer and industrial businesses. tibillion-dollar investment management firm May was President and Chief Operating Officer with approximately 50 employees. Trian is a and a director of Triangle Industries from highly-engaged shareowner that combines con1983 until 1988, the largest packaging company centrated public equity ownership with operin the world and a Fortune 100 industrial com- ational expertise. Leveraging the 40+ years’ pany, when that company was acquired by operating experience of its Founding Partners, Pechiney, S.A., a leading international metals Nelson Peltz, Ed Garden and Peter May, Trian and packaging company. He is the Chairman seeks to invest in high quality but undervalued Emeritus of the Board of Trustees of the Mount and underperforming public companies and to Sinai Health System in New York, where from work collaboratively with management teams October 2002 until April 2019 he led the turn- and boards to help companies execute operaaround of this major academic health cen- tional and strategic initiatives designed to drive ter from serious financial difficulties to what is long-term sustainable earnings growth for the today one of the most profitable and fastest benefit of all shareholders. growing academic medical centers in the United States. In addition, he is an Emeritus Trustee of What have been the keys to Trian’s success The University of Chicago and a Life Member and how do you describe the firm’s culture? of the Advisory Council of The University of Trian has been in its current format as an Chicago Booth School of Business. May is investor of both the Partners’ money and outCo-Chairman of the New York Philharmonic, side investors since 2005, but follows both the

same investing philosophy and culture that Nelson Peltz and I have employed since the early 1980s when we invested only our personal capital. We invest in good businesses which we believe are undermanaged or missing opportunities, and we become active with the management and board to improve the long-term value of these businesses.

Our success has been based on “doing our homework” in analyzing our investments, but most importantly, bringing an entrepreneurial and operational focus to the businesses which is based on our own experiences in running and managing businesses over several decades.

Our culture is very collaborative. We encourage all of our team members to challenge one another’s ideas and decisions. We operate much like a family, with a philosophy of what we call “respectful confrontation.”.

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

The pandemic we are currently living through is a life event no one was prepared for. In my role as Chairman Emeritus of Mount Sinai Health System, having served as chairman for over 17 years, I have had a front row seat observing the impact of this devastating disease, as Mount Sinai was essentially at ground zero in dealing with the crisis in New York City and at the forefront of therapeutic

“Our success has been based on ‘doing our homework’ in analyzing our investments, but most importantly, bringing an entrepreneurial and operational focus to the businesses which is based on our own experiences in running and managing businesses over several decades.”

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“We invest in good businesses which we believe are undermanaged or missing opportunities, and become active with the management and board to improve the businesses.”

development and research. At its peak, Mount Sinai treated over 2,200 patients in its system daily.

I have been amazed and very proud of the care, selflessness and relentless devotion of the entire leadership, faculty, doctors, nurses and staff who risked their own health to take care of the ill. We were always proud of the system we built, but seeing everyone rise up and deal with the crisis has been aweinspiring. My thanks and gratitude to all those on the front line, throughout the world, has no bounds.

How has Trian and the companies it invests in been impacted by the pandemic?

Trian and the companies we invest in have all been affected by this pandemic. The way we work, communicate, and support our people and the broader community has been a strong focus for all of us. The first priority has been the safety of our employees. At Trian, we are still working remotely, maintaining recurring meetings and communications, but virtually.

We hope to open our office this fall but will be responsive to conditions and allow people to decide for themselves to come in or work from home.

I serve on the Boards of Mondele-z and Wendy’s. Like all companies they have had to adapt to the pandemic in major ways, focusing first on the safety of their employees and customers. At Wendy’s, we have been fortunate to keep almost all of the restaurants open by offering pickup and delivery. This has resulted in a lot of focus on technology as mobile ordering and delivery has accelerated dramatically. We have

also given bonus pay to our employees on the front line as they put themselves at risk working at the restaurants. Obviously, all the safety measures of using gloves and wearing masks are mandatory.

At Mondele- z, which is an international company, we have had to react to each market based on local conditions with safety as the first principle. Most of the bakeries and factories have been able to function with appropriate social distancing and other precautions. Again, bonus pay has been important to thank and recognize our employees.

At both companies, travel of management has been curtailed and meetings have all been virtual, including Board meetings, and the annual meetings of shareholders.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like and how is Trian preparing for the next stage in this crisis?

I think we will see significant changes in certain areas, but will also return to a lot of previous practices. Many people will want more flexible working hours and routines, with many continued remote or virtual meetings. Business travel will probably be reduced dramatically for a long time as technology has allowed effective virtual meetings to be almost as good as face to face meetings, particularly with small groups. Having said that, I believe there is still a hunger for live group interaction, particularly when doing strategic planning and brainstorming.

Another outcome from the pandemic is that businesses and not-for-profit

organizations have been forced to examine their entire cost structure in order to survive the reductions, or cessation, in revenues that so many have faced. Coming out of the pandemic, most well-run organizations should have permanently streamlined their operations which should portend well for future profitability.

What are the keys to New York’s recovery and rebuilding?

I think the impact in New York will last longer than other places as the time spent by so many commuting has been saved by working from home and many may not want to go back to the old ways. We are already seeing rising real estate prices in suburban and “second home” locations, while New York City residential prices are under a lot of pressure with a huge decline in transactions. Office real estate will be more complicated as more work from home will lessen demand, but social distancing may offset that slightly.

Having said that, the excitement and vibrancy of city life, particularly for younger people, make me very optimistic that we will return to some part of our old lives. At the end of the day, I believe people want to communicate face to face, socialize, travel, eat out, attend concerts, movies, theater and sporting events, and will do so once they are comfortable that they are safe. That only comes with the widespread use of a vaccine that is known to be effective and the amount of effort and resources focused on vaccines and treatment are unprecedented. I am confident that we will be back to a life we love and thrive in. It’s only a matter of time.

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“Our culture is very collaborative. We encourage all our team members to challenge one another’s ideas and decisions.

We operate much like a family, with a philosophy of what we call ‘respectful confrontation.’”

VOLUME 43, NUMBER 4

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New York’s Resilience

Partnering for New York’s Future An Interview with Kathryn S. Wylde, President and Chief Executive Officer, Partnership for New York City EDITORS’ NOTE Prior to assuming her curr ent post in 2000, Kathryn Wylde served as the founding President and Chief Executive Officer of two Partnership affiliates, the Housing Partnership and the Partnership Fund for New York City.

She is a board member of the New York City Economic Development Corporation, the Manhattan Institute, NYC & Company, the Governor’s NYC Regional Economic Development Council and the Fund for Public Education.

Global consulting firms worked on this report, titled “A Call for Action and Collaboration,” which quantifies the health and economic impacts of the coronavirus on New York City and the surrounding metropolitan region and suggests steps to be taken for recovery. As of July, we had lost a million jobs, at least temporarily, and unemployment exceeded 20 percent.

Over 520,000 of the jobs lost were in businesses with fewer than 50 Kathryn S. Wylde employees, many owned by immigrant and minority entrepreneurs, most of which were forced to close for at least ORGANIZATION BRIEF Focused on maintain- three months during the COVID shut down. ing the city’s position as the center of global com- Surveys suggest that a third of these small merce and innovation, the Partnership for New businesses may never be able to reopen. On York City (pfnyc.org) is comprised of top CEOs the positive side, the global financial institufrom the city’s corporate, investment and entre- tions and corporations that anchor our econpreneurial sectors. It works in partnership with omy were able to shift to remote work and government to advance the interests of the city. generally operated seamlessly throughout the The organization’s priorities include maintain- pandemic. Similarly, the tech and professional ing the city’s competitive position in the attrac- services firms quickly adapted and kept most tion and growth of its business sector, improving of their people employed. public education, and fostering public/private When it comes to health, New York was partnerships to address the challenges facing the hit harder than any other city and was the epicity. The Partnership Fund is its economic devel- center of the pandemic in the U.S. for three opment arm that invests in projects that con- months. Fortunately, we have a terrific clustribute to strategic industry growth, support for ter of healthcare institutions and the Governor distressed communities, and job creation. provided strong leadership, resulting in New York being able to contain the spread of the The Partnership for New York City issued virus. In New York, the health crisis has been the first comprehensive analysis of the quite well managed, but the economic conseimpact of COVID-19 on New York City and quences are really just beginning to unfold. the surrounding region on July 20. What There is no doubt that it will take several years were the conclusions? for the city to recover and that government

does not have the resources to meet all the needs that the pandemic has left us with – needs for job training and job creation, for helping small businesses restart or reinvent themselves, for transforming education to an online format, and to resurrect our arts, culture and public events industries. Our main conclusion is that the private sector will need to step up with the resources to lead recovery and help government find more efficient and effective ways to address big challenges.

What has been the focus for the Partnership for New York City during this unprecedented time?

At the beginning of the pandemic, the Partnership tapped its members that had experience with the coronavirus in Asia to help state and city government make decisions about essential businesses and how to shut down the economy in a responsible way.

We also called upon our global banking and corporate members to provide donations of personal protective equipment to healthcare providers and other essential workers. These companies had disaster plans and warehouses with equipment stored away in case of a pandemic, which is something that government and hospitals never prepared for. The Partnership alerted them to the need in New York and they donated millions of masks and other equipment to get us through the high intensity phase of the crisis. The Partnership provided government with insights on business needs and experiences with pandemic conditions and facilitated access to information and fair hearing for businesses being impacted by guidance being issued by the government, as

“Our main conclusion is that the private sector will need to step up with the resources to lead recovery and help government find more efficient and effective ways to address big challenges.”

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“The Partnership is teaming up with the city Economic Development Corporation to provide a clearinghouse that will identify and channel resources to small business, including help with marketing, renegotiating their lease, using technology to support their business, and access to loans and grants.”

well as advocacy where there was a disconnect between government mandates and the reality on the ground. Other areas of engagement have included securing financial support for local chambers of commerce to do outreach and provide technical assistance to thousands of small and minority-owned businesses that have been hit hard by the pandemic. The charitable arm of one of our members, the Peter G. Peterson Foundation, provided major funding for this project. Through its Transit Tech Lab, the Partnership assisted the transit system in accommodating essential workers throughout the pandemic. We helped channel corporate and personal philanthropy to meet priority needs. In general, we served as an intermediary between government and business, which is our normal mission, and is even more urgent during a time of crisis.

What are the Partnership’s views on the reopening of the economy and moving to a new normal?

Throughout the pandemic, the Partnership has been surveying our members on their plans for bringing workers back to the office. Frankly, there were plans in late May to reopen gradually over the summer and an expectation that significant numbers of remote workers would be returning to the office by early next year. The outbreak of looting after the George Floyd killing at the end of May created a whole new level of concerns about public safety and civil unrest that increased general anxiety about returning to the office. For families, the uncertainty about schools reopening created additional issues.

Also, our surveys show that 83 percent of

returning office workers would need to rely on public transit for their commute and were worried about whether rules about wearing masks and social distancing on transit would be enforced. These are all issues that the Partnership is working on in hopes that the private sector can provide technical support and expertise to help the government agencies that are responsible for public safety, education and economic recovery. The hardest hit sector of the economy has been small business. As I mentioned earlier, more than 520,000 people who work for businesses with fewer than 50 employees lost their jobs during the first five months of the pandemic, and a third of these businesses may never reopen, so helping small business come back is important to the communities they serve, their workers, as well as the entrepreneurs. The Partnership is teaming up with the city Economic Development Corporation to provide a clearinghouse that will identify and channel resources to small business, including help with marketing, renegotiating their lease, using technology to support their business, and access to loans and grants.

Many of our member companies are stepping up with volunteers, funding, pro bono technical, legal and marketing support.

What are your biggest concerns about the future of New York City?

Long term, New York City will remain one of the world’s great centers of commerce, finance, culture and innovation. I am worried about the next few years, however, because COVID-19 exacerbated a number of difficult challenges that the city was already facing including high costs, high taxes, deteriorating

infrastructure and divisive politics. New York has met past challenges because New Yorkers put the interests of the city first, and they could compromise their differences to come up with practical solutions. Today, the extreme stress of unemployment, homelessness and racial inequities that have been magnified by the pandemic is making it hard to bring people together around smart solutions. During the 1980s, as the city worked to recover from the municipal bankruptcy, along with an exodus of companies and a million middle class workers, we created public/ private partnerships that engaged everyone in coming up with programs that were often largely privately funded, but had important roles for nonprofit groups, churches, and civic and business leaders. We came together to rebuild neighborhoods that had burned down in the ’70s, to improve the schools, to support our universities and hospitals, and to build new industry clusters in finance, media, technology and healthcare. We need to replicate that experience of bringing everyone to the table and finding opportunities for economic recovery and growth that benefit all New Yorkers. At the Partnership, we are working on ideas for these partnerships and we believe that the city will ultimately unite around pragmatic solutions. It is just a matter of how long it takes, and how bad things have to get, for New Yorkers to demand that we move beyond divisive politics and start to work together to make New York more affordable and to provide opportunities for education and job training for the jobs of the future.

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“New York has met past challenges because New Yorkers put the interests of the city first, and they could compromise their differences to come up with practical solutions.”

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New York’s Resilience

A History of Firsts An Interview with Philip O. Ozuah, MD, PhD, President and Chief Executive Officer, Montefiore Medicine EDITORS’ NOTE Dr. Philip Ozuah is The world is fighting a public health the President and CEO of Montefiore crisis that is impacting all counMedicine, the umbrella organization tries and their citizens. Montefiore for Montefiore Health System and Medicine has been on the front Albert Einstein College of Medicine. lines in this battle. What do you say A nationally recognized physito your team, the true leaders and cian, leader, executive, researcher, heroes risking their lives to protect teacher and author, Dr. Ozuah others? previously served as President of Every generation, if it is lucky, is Montefiore Health System. A National called upon to make enormous sacInstitutes of Health (NIH)-funded rifices for a greater purpose – the researcher and award-winning eduwelfare of humanity. When the world Philip O. Ozuah cator, he also served as Professor and shut down, our people stood up, sumUniversity Chairman of Pediatrics at moned courage, overcame fear of the Albert Einstein College of Medicine and Physician- unknown, and went above and beyond their in-Chief of Children’s Hospital at Montefiore duty to save thousands of lives at great risk to (CHAM). Dr. Ozuah has been recognized locally themselves and their families. Confronted by an and nationally for excellence in teaching and unimaginable disaster, they were as ready as patient care, including as an inductee into the any team could have been. The dedication and Alpha Omega Alpha Honor Medical Society and discipline, the professionalism that saved so a two-time recipient of the Academic Pediatric many lives, was in place long before the first Association’s prestigious Helfer Award for COVID-19 case arrived at our doors. Their perInnovation in Medical Education. Along with his formance in the face of a deadly pandemic was various awards for teaching and clinical excel- what I expected of them. More importantly, it’s lence, Dr. Ozuah has also been recognized by what they expected of themselves. When the Modern Healthcare as one of the “Top 25 COOs history of this pandemic is written, 10, 20, 30 in Healthcare.” Dr. Ozuah earned his medical years from now, and the question is asked of degree from the University of Ibadan, Nigeria, this generation, “When the call came, did you a master’s degree in education from the University answer?”, the entire Montefiore/Einstein comof Southern California and a PhD in educational munity can look back and say, “Yes, we did leadership and administration from the University our part, we made a difference.” I could not be of Nebraska-Lincoln. He completed his Pediatric prouder of them.

Internship and Residency at Albert Einstein College of Medicine and Montefiore, and his Post-Doctoral Fellowship in Medical Education at the University of Southern California School of Medicine.

INSTITUTION BRIEF Montefiore Medicine (montefiore.org) is the umbrella organization overseeing both Montefiore Health System and Albert Einstein College of Medicine. Montefiore Health System is comprised of 11 hospitals, including Children’s Hospital at Montefiore and Burke Rehabilitation Hospital, employs nearly 40,000 people, and has nearly 8 million patient interactions a year throughout four New York counties: The Bronx, Westchester, Rockland and Orange. In addition, Montefiore recently ranked among the top 1 percent of hospitals in seven specialties by U.S. News & World Report. For more than 100 years, Montefiore has been nationally recognized for innovating new treatments, procedures and approaches to patient care, producing stellar outcomes and raising the bar for health systems around the country and around the world.

146 LEADERS

“We are always looking for new ways to serve our patients and our communities, and new ways to do things better.”

How critical is it to follow data and science when addressing a public health crisis, especially during a time of partisanship and political division in the country?

I’ve heard it said that democracy is imperfect – it can be messy and contentious, but it is still the best system of self-governance in the world.

We are dealing with a pandemic that has disrupted every aspect of life in the United States – political, economic, social. Discord and debate, the aches and pains that are part of being a democracy, are to be expected. We are only human, after all. But when it comes to public health, I believe decisions must be based on science and data. I’m not a politician. I’m a physician and a scientist. I don’t speculate on absolutes without facts. Complex, evolving medical issues require rigorous empiricism in response. Clinical decision-making, the pursuit of solutions to COVID-19, demand adherence to facts and facts alone.

Where do you feel New York City stands in its fight against the virus and what are the keys to winning this war?

In the third week of March this year, the positivity rate among people tested for the coronavirus was close to 60 percent in New York City. Today, we are performing tens of thousands of tests daily and the positivity rate is less than 1 percent, so the data speak for themselves. However, I have never lost sight of the thousands we lost, the thousands more who suffered and survived, and the dark early days when we were the epicenter. I think of the people of the Bronx, our neighbors, who turned to us for help and put their lives in our hands. That pain and grief will be with us always and so will the lessons we learned, like the importance of such simple but effective measures as social distancing, wearing masks and washing our hands. Going forward, we must remain vigilant, continue to ramp up testing and tracing, and continue the relentless pursuit of therapeutics and vaccines. We must recognize that there will be difficult and complex decisions to be made. The virus doesn’t respond to passionate arguments about school openings or indoor dining for restaurants. We must defeat it if we are to have any hope of returning to the normal life that we all miss so much.

Montefiore Medicine is a purpose-driven organization with a long history of supporting its employees, patients and communities. How has Montefiore adapted the way it works during this unprecedented time in order to continue effectively supporting its employees, patients and communities?

VOLUME 43, NUMBER 4

Children’s Hospital at Montefiore

In times of crisis and unprecedented turmoil, communication is key. I made sure that I communicated with our staff early and often, with near daily e-mails, town halls and virtual calls. We let our people know exactly what was going on in detail, and addressed where we stood, what challenges we faced and what we were doing to meet them. We also communicated about new scientific discoveries about the virus – its manifestations, transmissibility and other critical factors. We made sure that everybody in the organization knew the impact that COVID-19 was having, not only in New York, but around the country and across the globe.

As a family, we began every call with a moment of silence, acknowledging team members we had lost.

Clinically, we had to transform the way that we operated practically overnight. We repurposed every space possible to double the number of beds and triple the number of critical care beds. We were spread incredibly thin and everyone had to be flexible to meet the demand – anesthesiologists worked as respiratory technicians, directors worked overnight VOLUME 43, NUMBER 4

shifts, nurse practitioners worked as ICU nurses.

The pace was relentless around the clock.

Remember, we are an essential provider - we do not have the option of shutting down or working remotely from home. When a hurricane disrupts business as usual in every other sector, our community and our patients need us more than ever.

Montefiore Medicine was built with an entrepreneurial spirit and an ability to be nimble and adapt. How critical has it been to be able to adapt and change course quickly in order to meet the challenges of the pandemic?

We had to do it, so we did it. We went from two COVID-19 patients on March 11th to nearly 4,000 one month later. We built new facilities almost overnight. We went to nearly 100 percent telemedicine for our outpatient visits, created new platforms and patient resources, and greatly expanded our health information technology capabilities. This adaptability is baked in for us. We are always looking for new ways to serve our patients and our communities, and new

ways to do things better. At Montefiore and Einstein, we have a culture of innovation and a history of firsts, including, for example, the first cardiac pacemaker. When I say we are as ready as anyone for a pandemic, that is part of it.

How critical was it for Montefiore Medicine to support its people and provide services to address the emotional stress and mental toll that the pandemic took on its team?

I fulfill my obligations as CEO through our people. The greatest asset any organization has is its people, and I saw my job during the pandemic as, most importantly, keeping our people safe so that they could then save thousands of lives. With that goal in mind, we spared no expense. We spent hundreds of millions of dollars ensuring the safety of our staff.

To give you an example, a mask that used to cost us 43 cents cost $12 during the pandemic, and we purchased hundreds of thousands of them. Supporting our staff and making sure that they get what they need when they need it is at the very center of my role as CEO. LEADERS 147

There was an inordinate amount of severe illness and death, even in a profession like ours that is used to dealing with death and tragedy. We provided enhanced mental health services, staffed by psychiatrists and psychologists, to support those who were struggling. We also took action to lift the burden of small, everyday needs. We provided free meals for our workers, free parking, hotel room stays, car rentals and more.

It’s been harrowing and tremendously hard on our front line workers.

In addition, in the midst of so much suffering, it was crucial to celebrate our successes. One small step that brought so much joy was a “Happy Code.” To the normal drone of code words we play across the public address system, we added a special code every time a patient with COVID-19 came off a ventilator or was discharged from the hospital. The code wasn’t just a word – it was an anthem: Alicia Keys and Jay Z’s “Empire State of Mind.” That simple act turned an overwhelming mood of melancholy to euphoria and a sense of triumph. The morale boost was transformative. Staff would regularly burst into song and dance in celebration of success.

Montefiore is a leader in New York City. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

We received tremendous support from our board of trustees, private institutions and other donors assisting us in securing crucial resources to provide lifesaving care for our community. As the city recovers, these partnerships will continue to be important in helping New Yorkers of all backgrounds get back on their feet in the coming months and years.

New York City, including our home borough, the Bronx, has been devastated not only by COVID-19, but by massive unemployment as well. I’m proud to serve on the recently formed New York Jobs CEO Council, a coalition of CEOs from 27 major companies, including the CEOs of companies like JP Morgan and IBM, that is committed to providing training and opportunities to place 100,000 minority and low-income New Yorkers in jobs. These types of initiatives will be crucial in helping communities like the Bronx, which have been disproportionately affected by both the health and economic impacts of the novel coronavirus, recover from this pandemic.

What are the key lessons that health systems and hospitals have learned in dealing with the pandemic that will help them be better prepared for future crises?

As medicine has learned more about COVID-19, we have refined our treatment protocols and the clinical picture for patients has improved even as the virus has continued to spread. That is good news, but the virus has unmasked another problem, an underlying public health crisis, a chronic virus, if you will, that has been afflicting and killing minorities and the poor for decades. Poverty, unemployment, hunger, crowded and substandard public housing, violence, threats to public safety, limited access to healthy foods – such social determinants of health can combine to leave entire communities at increased risk for the chronic diseases and disorders that have left them particularly vulnerable to COVID19. According to the Centers for Disease Control and Prevention, COVID-19 hospitalization rates for Blacks and Latinos are five and four times greater, respectively, than

Montefiore Medical Center in the Bronx, New York 148 LEADERS

that of non-Hispanic whites. For patients with underlying conditions, hospitalizations are six times higher and deaths 12 times higher than for patients without those complications. In the Montefiore Health System, fully half of the 2,450 patients killed by the coronavirus had diabetes. As if that wasn’t enough, we now find ourselves in the midst of the biggest reckoning on race and racism in the United States since the civil rights movement of the 1960s.

This combination of tragedies, this extraordinary level of pain, requires an extraordinary response. I’m a physician, and I can handle COVID-19 and other diseases when they appear. But I need partners – elected officials, community leaders, law enforcement, religious leaders, business leaders and more – to address the deepseated issues that drive so much of the suffering in this country. Our future depends on it.

How critical is it for health systems to work together and collaborate in order to most effectively address public health challenges?

I believe it is essential. Here in New York, the CEOs of the five major health systems came together to fight this pandemic as a team. We put competition and territoriality aside and shared information. We spoke nearly daily. We shared discoveries, solutions to challenges, we shared equipment and other critical resources. When necessary, we moved patients around to assure them the best possible care. We shut down all profit-making lines of business to singularly focus on saving the lives of New Yorkers. We endured hundreds of millions of dollars in losses to ensure that we saved the greatest possible number of lives. I believe that is a model for emulation.

You are known to be an optimistic person. During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

It’s hard to be positive, never mind optimistic, in these troubling times. But I believe that in our response to COVID19 we can find the answers to some of the other daunting challenges we face as a nation. The sacrifice, discipline, dedication, passion and commitment to helping others that we have brought to bear on the coronavirus is exactly what we need to confront the racial and social injustices that continue to plague us. Americans have changed their behavior in such profound and fundamental ways to mitigate this virus, from self-quarantining and working from home to wearing masks and literally risking our lives to care for the sick. I dare to believe that we as a people have the capacity – the nobility – to summon the same selfless courage and determination to establish equal justice for all and finally prove the true strength of our shared humanity.

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VOLUME 43, NUMBER 4

They protect our families.

So let’s protect theirs.

The Brave of Heart Fund was launched with $25 million in initial funding from the New York Life Foundation, providing healthcare workers with financial support for their family if they lose their life due to COVID-19.

Š 2020 New York Life Insurance Company. All rights reserved. BRAVE OF HEART FUND, NEW YORK LIFE, and the NEW YORK LIFE Box Logo are trademarks of New York Life Insurance Company. Brave of Heart Fund powered by E4E Relief and seeded by contributions from the New York Life Foundation and the Cigna Foundation

BraveOfHeartFund.com

New York’s Resilience

Making a Difference in the Moments that Matter An Interview with Daniel S. Glaser, President and Chief Executive Officer, Marsh & McLennan Companies, Inc. EDITORS’ NOTE Prior to assumI know more than ever that our ing his current role in January colleagues are fully committed to our 2013, Dan Glaser served as Group purpose. These past six months, I’ve Pr esident and Chief Operating been inspired by how they have risen Officer of the company. He rejoined to the occasion and are living our purMarsh & McLennan Companies in pose through their work on behalf of December 2007 as Chairman and clients, their care for and collaboration Chief Executive Officer of Marsh, with one another, and their service to returning to the firm where he had our communities. begun his career right out of univerFrom a business perspective, we sity in 1982. Glaser is an insurance have adapted by becoming faster, flatter industry veteran who has held senior and better connected than ever before.

Daniel S. Glaser positions in commercial insurance We haven’t skipped a beat in client serand insurance brokerage, working in vice throughout the pandemic. We were the United States, Europe and the Middle East. He able to quickly shift to working from home in a serves as the Chairman of the U.S. Federal Advisory matter of days globally. We are also collaborating Committee on Insurance (FACI). He is a member at scale to bring the power of our firm to clients of the Board of Trustees for The Institutes and the and our thought leadership to policy makers. For Board of Directors for the Partnership for New example, Marsh and Guy Carpenter are leading York City. He is also Co-Chair of the International the industry to create a new market for pandemic Advisory Board for BritishAmerican Business. insurance and have initiated a dialogue with Glaser attended Ohio Wesleyan University where Congress to create a public/private partnership he completed his undergraduate studies and for pandemic risks which would facilitate future attended the Advanced Management Program at economic recovery and enhance resiliency for Harvard Business School. companies and cities like New York.

COMPANY BRIEF Founded in 1871, Marsh & McLennan Companies (mmc.com) is a global professional services firm with two operating segments, Risk and Insurance Services and Consulting, comprising four major businesses – Marsh, Guy Carpenter, Mercer, Oliver Wyman – each a global leader in its field. With more than 76,000 people globally and revenue of $17 billion, it is a Fortune 200 company.

Marsh & McLennan is a purpose-driven organization with a long history of supporting its employees, clients and communities. How has Marsh & McLennan adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

Marsh & McLennan has 76,000 colleagues around the world united by a common purpose to make a positive impact on the businesses, people and societies we serve by providing guidance and support during critical moments. Our purpose is simple: “making a difference in the moments that matter.” Moments of crisis, like the COVID-19 pandemic, test how committed your organization is to your purpose and whether your leadership team and your colleagues really believe and live it.

150 LEADERS

“Moments of crisis, like the COVID-19 pandemic, test how committed your organization is to your purpose and whether your leadership team and your colleagues really believe and live it.”

As a leadership team, early on we set up a $5 million fund for colleagues experiencing financial hardship. Our colleagues are juggling enormous

personal and professional demands. Yet, they are also finding time to give back. We’ve shared stories across the firm about colleagues sewing masks, distributing food packages to those in need and conducting virtual storytelling sessions with the children of colleagues. There are dozens of instances like these and they are truly remarkable.

Marsh & McLennan was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the company addressing its business during this time in order to succeed in this challenging environment?

For over a hundred years – next year is our 150th anniversary – Marsh & McLennan’s ability to innovate is what has helped us shape our industries, create lasting client impact and thrive as a business through changing times.

Regardless of the shape of the COVID-19 economic recovery, we have proven our business is resilient. Our advice and solutions are more critical now than ever. Times like this require leaders to balance short-term needs with a focus on provisioning for the long term. This has always been our strategy.

In the short term, we’ve cut back on discretionary expenses to drive down costs while preserving jobs and salaries during the thick of the pandemic. We’ve paused nonessential hiring but continued to make critical, strategic hires. We’ve also moved forward with several acquisitions as we continue to pursue growth.

Looking beyond the current crisis, I believe we will emerge as a stronger firm.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Marsh & McLennan preparing for the next stage in this crisis?

Like most large companies in New York, we never closed. We all woke up one day in the midst of a new reality, the “new normal,” which we will likely be living in for the long while, until vaccines and treatments are produced at scale.

As our team at Oliver Wyman, which has developed a leading pandemic forecaster, describes it: it’s about managing our businesses and the economy through the long haul of suppression.

While in most parts of the world we are through the initial phase of peak fear and uncertainty around health outcomes, we are now in a period of dealing with the economic fallout and living with the continuing health implications of the pandemic. These economic and health VOLUME 43, NUMBER 4

“Our advice and solutions are more critical now than ever. Times like this require leaders to balance short-term needs with a focus on provisioning for the long term. This has always been our strategy.”

uncertainties could last a year or longer, challenging companies well into 2021. Yet, there is also a lot to be optimistic about. Each of us is learning how to do our jobs in new, creative ways and embracing virtual technology. Colleagues are finding new and different ways to connect with each other and their clients.

We may decide that some aspects of the “new normal” should become permanent. For instance, I expect flexible work arrangements to persist to some extent. In our recent surveys, colleagues have expressed support for greater flexibility. Over time, if we do it right, this could result in improved colleague satisfaction and a reduction in environmental impact as we reduce commuting time and business travel.

Marsh & McLennan has a long and deep commitment to New York City which has been heavily impacted by the pandemic.

What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

We are proud to be headquartered in New York City. The diversity of talent, the infrastructure, the resilience of the people, the partnership among civic and business leaders through organizations like the Partnership for New York City all make this an ideal place to do business.

Oliver Wyman and Mercer recently contributed to a Partnership for New York City report on COVID-19 recovery efforts which calls for multi-sector action to restart our economy.

Recommendations vary from improving access to financial and technical resources for small and minority-owned businesses and an employer-led effort to expand job training, credentialing and hiring of city residents, to advocacy at the federal level for COVID-19 relief funding for city, state and transit agencies and cross-sector problemsolving sessions to address transit, tax, security, housing and racial justice issues. Our approach to recovery must be as multifaceted as this great city.

Another critical component of our longterm recovery will be building a robust pandemic risk insurance market. Insurance gives businesses the confidence to open their doors and take risks. In the case of pandemics, insurance can help reduce risk and build resilience to prevent future economic devastation on the scale we’re seeing now. Robust national pandemic management needs insurers, backed by VOLUME 43, NUMBER 4

the federal government, to write pandemic insurance policies and brokers to contribute their risk knowledge and infrastructure. Widespread pandemic coverage would make the insurance sector the first line of economic response in future outbreaks. A pandemic public/private risk solution can serve several purposes: • Facilitate access to capital from both lenders and equity markets that will require assurance against future pandemic risks; • Create greater certainty for businesses and employees in the event of a recurrence of COVID-19 or during a future pandemic; and • Enhance the resilience of the local economy and its ability to bounce back following a future pandemic.

We hope Congress votes on legislation to create a public/private pandemic risk solution before the end of the year.

Lastly, once we have made meaningful progress on our economic recovery, we should not jeopardize it with tax increases that could cause businesses to relocate outside the city.

Marsh & McLennan is committed to building a diverse and inclusive workforce.

Will you discuss these efforts and how critical is it for the company to have diverse perspectives and experiences at the table when making business decisions?

Racial inequality is a pervasive issue globally. In the U.S., it came to a breaking point with the killing of George Floyd earlier this year.

Recent events have been shocking to many and, regrettably, all too familiar to others for far too long. Our executive committee and I have been fully engaged on this issue, listening to our Black colleagues and others, speaking up alongside them, and taking concrete actions to address the structural inequities that enable systemic racism. We are determined to seize this moment to become a more diverse and inclusive company.

As a leader in professional services, we are improving our recruiting, hiring, development and promotion processes to help more diverse professionals take advantage of the career and economic opportunities our industry provides.

We are committed to increasing the diversity of our workforce by strengthening our D&I measurements to promote transparency and accountability, implementing mandatory training on unconscious bias, allyship, and inclusive leadership for every leader and manager, and we are committing $5 million to support organizations that advocate for equity in the Black community.

We know that a diverse mix of talent better serves our clients and our diverse communities.

It’s no secret communities of color are underrepresented in our industries. We have work to do to improve this.

Mercer’s research has shown that diverse organizations are healthier, more productive and more able to come at problems in a broader fashion, creating more thoughtful and innovative solutions. Clearly, diverse organizations are the right thing for society, our clients and business.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

Companies like ours have enormous power to shape the future through investment, expertise and the advice that we provide to a world of clients. Marsh & McLennan touches the lives of more than 110 million people directly every day, and many times that number through the advice we provide to clients in 130 countries and the transactions we perform on our clients’ behalf.

We can make decisions that positively impact people and societies as well as our bottom lines.

One of our core commitments is living the greater good. You can serve the greater good and grow a business. They are not mutually exclusive. For instance, during the worst of the pandemic in Italy, our colleagues in Mercer Marsh Benefits created a product that provides COVID-19 support to more than half a million employees in the country. The team then developed similar products to support people in more than 30 countries.

That’s doing well and doing good.

You are known to be an optimistic person. During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

I wake up every day believing that the best is yet to come. I’ve been quarantining with my youngest daughter and part of the reason that I continue to believe this is true is because of her generation. Their approach to social and racial justice, their focus on the environment, their ability to continue reinventing themselves and their careers despite coming of age during the great recession of 2009 and experiencing the economic fallout we are seeing today, encourages me. I would remind them that they have all the tools and the passion to make this world everything they wish. They are unstoppable.

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New York’s Resilience

Purpose-Driven An Interview with Brad S. Karp, Chairman, Paul, Weiss, Rifkind, Wharton & Garrison EDITORS’ NOTE Brad Karp has served as Chairman of the firm since 2008 and is one of the country’s leading lawyers and corporate advisers. He has extensive experience successfully defending financial institutions and other companies in “bet the company” litigations and regulatory matters.

firm, we are contributing millions of dollars of funds to organizations fighting for racial justice and tens of millions of dollars of pro bono services.

In April, we helped the family of Leon Black, the founder of Apollo Global Management, and Aramark launch “NYC Healthcare Heroes,” which provided half a million bags of groceries and essentials to hospital staff across FIRM BRIEF Paul, Weiss, Rifkind, the city.

Wharton & Garrison (paulweiss.com) The 24/7 nature of our work, Brad S. Karp is a firm of more than 1,000 lawyers which involves handling matters of with diverse backgrounds, personenormous importance for our clients, alities, ideas and interests who collaboratively has been magnified in the current remote work provide innovative solutions to their clients’ environment. Our lawyers and staff are takmost critical and complex legal and business ing care of children, parents and loved ones, challenges. Paul, Weiss represents the world’s dealing with health issues, and under intense largest publicly and privately-held corporations pressure. To help address the stress so many in and investors as well as clients in need of pro our community are facing, we have provided bono assistance. additional mental health and wellness support The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

I am filled with gratitude for the work that essential workers have been doing each and every day, since this pandemic began, to safeguard us all. In New York City, these essential workers are heroes and they will continue to be the key to our city’s ability to survive and recover from this crisis. We will support these heroes in every way we can.

Paul, Weiss is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has Paul, Weiss adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

We have exponentially increased our pro bono work and charitable giving. Our pro bono hours are nearly double last year’s record level; we are engaged in legal efforts around pandemic-related relief, racial justice, voter protection, reproductive rights and the humanitarian release of incarcerated individuals at greatest risk of contracting COVID-19. As a 152 LEADERS

“Our searchable portal lists some 1,600 programs in all 50 states, and more than 50,000 individuals and businesses have accessed it.”

and are striving to over-communicate, including holding virtual “town hall” events, so that everyone is informed and we provide as much certainty as possible during these unimaginably uncertain times.

Paul, Weiss was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the firm addressing its business during this time in order to succeed in this challenging environment?

We could not ask for more talented, dedicated, hardworking lawyers and staff.

Collectively, they have made the transition to a remote work environment seamless and have not missed a beat in helping our clients and our community navigate unprecedented challenges.

When the virus paralyzed the New York metropolitan region in March and April, we instantly moved to a 100 percent remote work environment. We reached out to our clients every day to see how they were doing and to offer our help on a broad spectrum of projects.

We focused on the ever-changing legislative and regulatory developments that fundamentally impacted our clients; we established a Coronavirus (COVID-19) resource center on our website and have published well over 100 advisories on all aspects of the crisis’ impacts.

We have become closer than ever to our existing clients and have been fortunate to develop numerous important, new client relationships, in large part due to our firm-wide strategic response to the crisis. We also created an online relief center on our website to help individuals and small businesses that were unable to access assistance programs and benefits. Our searchable portal lists some 1,600 programs in all 50 states, and more than 50,000 individuals and businesses have accessed it. We continue to leverage this resource, collaborating with our clients and nonprofit partners.

How have Paul, Weiss’ people changed the way they work in order to be effective given the changes all businesses have had to make, and how proud are you to see the resilience of your team?

We have continued to offer our clients outstanding service and a compelling value proposition throughout this crisis. We have intensified many of our key client relationships in this virtual environment and have used this opportunity to collaborate with so many of our clients on their most important matters and a range of pro bono projects and community engagements.

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“Our pro bono hours are nearly double last year’s record level; we are engaged in legal efforts related to pandemic-related relief, racial justice, voter protection, reproductive rights and the humanitarian release of incarcerated individuals at greatest risk of contracting COVID-19.”

Our lawyers and staff have been heroic in their commitment to making the new environment work successfully for all of our constituencies.

Since the financial crisis in 2008-2009, we have worked to ensure that Paul, Weiss is positioned to thrive during challenging market conditions by strengthening our market-leading practices, including public M&A, private equity, litigation, white collar and regulatory defense, and restructuring. This has served us well today. Perhaps even more important, we have worked just as hard to strengthen our culture which makes us resilient. We have redoubled our commitment to diversity and inclusion and reinforced our historic legacy of community engagement and fighting for social justice.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Paul, Weiss preparing for the next stage in this crisis?

We are approaching the reopening with painstaking deliberation and care; our priority is to ensure the health, safety and welfare of every single member of the Paul, Weiss family. Working closely with Mount Sinai, McKinsey and our landlord, RXR, we drafted detailed return-to-work plans and began a first phase of reopening in August. We are not encouraging people to return to the office unless they are comfortable doing so. For many, that may not be until an effective vaccine or therapeutic treatment is found. The work environment will not feel normal until the pandemic is behind us; even then, the changes the pandemic has brought about are likely to be enduring in several key respects, including greater acceptance of remote working. That said, we will remain focused on professional excellence, client service and community engagement.

Paul, Weiss is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to the city’s recovery, and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of the city?

I believe New York City’s recovery is dependent on a strong public/private partnership. We saw this during the 1975 financial crisis and again in the rebuilding of downtown Manhattan in the wake of the 9/11 terrorist attacks. In many respects, the crisis facing New York City today is more grave and the solutions more elusive than VOLUME 43, NUMBER 4

any the city has faced in my lifetime. Solving this crisis – really intersecting and overlapping crises – will require unprecedented collaboration across the business community, labor unions, nonprofit and cultural institutions, and educational and hospital systems, backed by bold, innovative political leadership. New York City has survived seemingly existential crises in the past, but the challenges posed by the pandemic and the racial justice reckoning are daunting in the extreme. The 2021 local elections will be historically consequential.

Paul, Weiss is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

We have always believed that it is essential to bring diverse perspectives to the table and that we are better advisers because of our

“We have redoubled our commitment to diversity and inclusion and reinforced our historic legacy of community engagement and fighting for social justice.”

diversity. We are committed to making our firm and our industry more diverse by increasing opportunities for people of color at all stages of the talent pipeline.

Nearly two years ago, we formed an Inclusion Task Force, comprised of lawyers and staff at all levels of seniority, to develop initiatives that will help us continue to lead the nation in diversity and inclusion. The task force, which I co-chair, has launched dozens of ground-breaking programs and policies, including an innovative new mentoring system; more transparent processes around assigning and managing work; and additional accountability on our partners to report their D&I contributions to the full partnership. Our Black Lawyers Network is working collaboratively with us to further expand opportunities for Black lawyers at the firm. We are proud of our diversity and inclusion record, but we continually strive to improve upon our efforts.

To me, diversity and inclusion will be a key differentiating factor for Paul, Weiss – and for law firms, professional services organizations and businesses generally – in the years to come.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

I would tell young people what I tell my partners and associates: now, more than ever, we cannot afford to sit on the sidelines.

Our democracy and the rule of law are facing unprecedented threats. We need to engage on the most consequential issues of our day, including the social issues gripping our nation.

Our paying work for our clients is critically important but, at the same time, we need to get involved in our communities and on important pro bono projects.

I have been blessed to lead Paul, Weiss for the past 13 years and to use our extraordinary platform to help make our society more just and equitable and to tackle the most important issues facing our nation. We have never shied away from doing what is right. I have never been more proud of my partners, our lawyers and our staff. We are fighting each and every day for social and racial justice. As long as good and talented people are willing to fight for what is right, I remain extraordinarily optimistic about the future of our country and our democracy.

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New York’s Resilience

An Agent of Change An Interview with Richard Edelman, President and Chief Executive Officer, Edelman EDITORS’ NOTE Richard Edelman Forum and PR Seminar. Edelman earned is the CEO of Edelman, a global comhis MBA from Harvard Business School munications firm. The firm was in 1978 and a BA from Harvard College named to Advertising Age’s 2019 in 1976.

A-List and was honored as “PR Agency of the Decade” by both Advertising C O M PA N Y B R I E F E d e l m a n Age and The Holmes Report. Edelman (edelman.com) is a global communihas extensive experience in marketcations firm that partners with busiing and reputation management, nesses and organizations to evolve, having led assignments with major promote and protect their brands and corporations, NGOs and family busireputations. Its 6,000 people in more nesses in over 25 industries around than 60 offices deliver communicaRichard Edelman the world. He has counseled countions strategies that give its clients the tries in every region of the world on confidence to lead and act with cereconomic development programs. As the creator tainty, earning the trust of their stakeholders. of the annual Edelman Trust Barometer in 2000, Its honors include the Cannes Lions Grand he has become one of the foremost authorities on Prix for PR; Advertising Age’s 2019 A-List; the trust in business, government, media and NGOs. Holmes Report’s 2018 Global Digital Agency of In 2020, Edelman was inducted into the American the Year; and, five times, Glassdoor’s Best Places Advertising Federation’s Advertising Hall of Fame. to Work. Since its founding in 1952, Edelman In 2019, he was named the PR Agency Professional has remained an independent, family-run of the Past 20 Years by PRWeek and was inducted business. Edelman owns specialty comp a into the publication’s Hall of Fame; in 2014, he nies Edelman Intelligence (research) and was inducted into the Arthur W. Page Society’s Hall United Entertainment Group (entertainment, of Fame. Edelman is regarded as an industry sports, lifestyle). thought leader and has posted weekly to his blog since 2004. He serves on the Board of Directors of The world is fighting a public health crisis the Ad Council, the Atlantic Council, the Children’s that is impacting all countries and their Aid Society, the Gettysburg Foundation, the 9/11 citizens. The pandemic is being fought on Museum and the National Committee on US China the front lines by healthcare workers, first Relations. He is a member of the Civic Committee of responders, those providing supplies and the Commercial Club of Chicago, World Economic meals, transportation workers and all other

essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

We have to recognize that COVID-19 has had a disproportionate effect on people of color who represent a significant portion of the essential and front line workers in this country, and we should make every effort to improve healthcare in their communities. The most important and profound thing we can do is to provide them with better healthcare and easier access to it.

Edelman is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has Edelman adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

Between March and September, we conducted several Edelman Trust Barometer special reports that looked at the role consumers expected brands and corporations to play in helping them deal with COVID-19. The studies revealed huge expectations of business as “my employer” was found to be the most trusted source of information on the virus.

We also did a number of studies examining how U.S. consumers want brands to address systemic racism. The results were clear – respondents want brands to step up and play a central role in addressing systemic racism or they will exercise brand democracy with their

“We are refocusing our efforts to recruit more diverse senior hires and we have diversified our Board, Executive and Operating Committees.”

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“Edelman has made a commitment to fight injustice and institutional racism and act as an agent of change.”

wallets. Edelman has made a commitment to fight injustice and institutional racism and act as an agent of change. We have a task force that is involved in over 300 engagements with clients.

We are advising clients to not just change how they communicate, but to change what they do.

Edelman was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the firm addressing its business during this time in order to succeed in this challenging environment?

For one of our largest clients we launched two major campaigns during quarantine that went from idea to on air in 10 days. We also built a content factory to provide rapid response production.

How has Edelman’s team changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

We have changed the way we work by learning to be more creative through Microsoft Teams and understanding the necessity of regularly connecting with our colleagues. We have put even more of a focus on employee engagement and our people.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Edelman preparing for the next stage in this crisis?

In September, we launched a Trust Barometer special report on Workplace Trust and the Coronavirus that revealed only half of the respondents feel their office spaces are safe and less than one-third are likely to enter a corporate office this fall. Most respondents feel their company has or will have a safe workplace when opened, but nearly half of the respondents want reduced occupancy in the workplace and all employees checked for fever before entering.

Edelman is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s reopening and recovery?

The key is taking the appropriate steps to effectively reopen a service economy.

That could include things like health and temperature checks for restaurants and theaters. New York is very reliant on tourism so the safety of employees and customers must be paramount.

Edelman is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

Our staff and leadership teams must be more reflective of the communities in which we are located and serve. We are accelerating our work to reach and surpass our goal of 30

percent race/ethnicity workforce representation in the U.S. (currently at 26 percent), while continuing our efforts to maintain 50/50 gender diversity at senior ranks. We are refocusing our efforts to recruit more diverse senior hires and we have diversified our Board, Executive and Operating Committees.

In addition to these internal commitments, we have committed to combatting systemic racism and its impact. As part of that commitment, we have selected pro bono partnerships with three NGOs focused on racial equality and inclusion for the Black community: the National Association of Black Journalists (NABJ); CEO Action for Diversity and Inclusion; and the Boris Lawrence Henson Foundation.

This is also a big workstream for us. In August, we worked with Good Humor and the artist RZA on the collaboration of a new ice cream truck jingle to replace the more commonly-used song that actually has racist roots.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

You must absolutely exercise your right to vote and become more involved in your communities through volunteering. I still volunteer throughout the year with Project H.O.O.D. in Chicago.

Get involved in your community, do not just be a spectator.

•

“We have changed the way we work by learning to be more creative through Microsoft Teams and understanding the necessity of regularly connecting with our colleagues.”

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New York’s Resilience

Execution Excellence An Interview with Evan G. Greenberg, Chairman and Chief Executive Officer, Chubb EDITORS’ NOTE Evan Greenberg is C O M PA N Y B R I E F W i t h o p e r a Chairman and Chief Executive Officer tions in 54 countries and territories, of Chubb Limited and Chubb Group.

Chubb (chubb.com) is the world’s He was elected President and Chief largest publicly traded property and Executive Officer in May 2004 and casualty (P&C) insurance comChairman of the Board of Directors pany. Chubb provides commercial in May 2007. Over the course of and personal P&C insurance, permore than 40 years in the insurance sonal accident and supplemental industry, Greenberg has held various health insurance, reinsurance and underwriting and management posilife insurance to a diverse group tions and gained significant insight in of clients. Parent company Chubb the global property, casualty and life Limited is listed on the New York Evan G. Greenberg insurance sectors. Prior to joining the Stock Exchange (NYSE: CB) and is company, then named ACE, in 2001 a component of the S&P 500 index. as Vice Chairman, he spent 25 years at American Chubb maintains executive offices in Zurich, International Group, where he served as President New York, London, Paris and other locations, and Chief Operating Officer from 1997 to 2000. and employs approximately 33,000 people Before that, he held a variety of senior management worldwide. positions, including President and Chief Executive Officer of AIU, AIG’s Foreign General Insurance What do you say to those on the front lines organization, and Chief Executive Officer of AIG battling the pandemic, from healthcare Far East, based in Japan. Greenberg is Vice Chair workers to first responders to all essenof the National Committee on United States-China tial workers, who are the true leaders and Relations and a Director of the U.S.-China Business heroes during this crisis?

Council. He serves on the Board of Trustees of the Thank you. We are grateful for your bravCenter for Strategic and International Studies, ery, your tireless commitment, your selflessthe Board of Directors of the Peterson Institute ness and sacrifice for the well-being of others. for International Economics, and the Advisory It is simply extraordinary and reminds one to Board of Tsinghua University School of Economics never underestimate the human spirit and the and Management (Tsinghua SEM) in Beijing. ability to rise to the occasion. It shows that Greenberg serves by Presidential appointment on people can do extraordinary things. This is the United States Trade Representative’s Advisory what our front line workers have shown us Committee for Trade Policy and Negotiations. He is time and again. a member of the Council on Foreign Relations and Chubb is a purpose-driven company an overseer of the International Rescue Committee. with a long history of supporting its

“Chubb is predominantly a work from office company, not a work from home company. There is no ambiguity about that and it is the job of leadership to reinforce that understanding of our culture.”

156 LEADERS

employees, customers and communities.

How has Chubb adapted its business to address these unprecedented times?

We have operated like a normal company in very abnormal times. We have not skipped a beat as an organization and we have done that globally in all countries and all regions. We are well connected through technology and organization management and through day-to-day active leadership at all levels of the organization. In the beginning of the crisis, we focused on protecting the company and serving our customers, taking care of our employees and maintaining a strong balance sheet. While that focus remains, as time went on, we moved to offense and the ability to expand and extend our capabilities and capitalize on opportunities during this extraordinary period. A hallmark of Chubb is execution excellence, and we are operating right now at a very high level.

It was critical for us to support our employees and provide them with some peace of mind during this period. We had no layoffs during the acute phase of the shutdown portion of the health crisis. We have prioritized our employees’ well-being and safety so that they would be able to help others, whether it be their families or their responsibility to the company.

How will the crisis impact the future of work for a company like Chubb that is built on relationships and the human touch?

Chubb is predominantly a work from office company, not a work from home company. There is no ambiguity about that, and it is the job of leadership to reinforce that understanding of our culture. When the health and safety of our employees is secure, their place of work will be predominantly in the office. It may vary by the type of work a person does, and we may have a different mix of who is predominantly working in the office and who is working from home, but our clear focus is that we are a work from office company. You can’t build culture from home – innovation suffers, the informal communication that we rely on suffers, and people, though efficient in a more sterile sense, become stale without interacting with others.

Technology will impact travel and the way we service customers, but it will be used to make us more efficient and effective, and will not diminish our relationship with our customers in any way.

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“We have operated like a normal company in very abnormal times. We have not skipped a beat as an organization and we have done that globally in all countries and all regions.”

Chubb has a long and deep commitment to New York. What is your outlook for New York’s recovery and are you concerned about New York’s future as you look at the challenges ahead?

I am very concerned when you look at the number of retail businesses that have been destroyed, both small and large, the severe impact on restaurants and consumer goods, as well as the reduction in the percentage of the labor force that is working in the city and the jobs that have gone away forever. There will be a major impact on the amount of space that businesses will require; add to that the impact on residential real estate demand and values. All of this together will cause a big adjustment to commercial real estate values.

The city already has a precarious fiscal position and government policies exacerbate it with cutbacks in services, cutbacks in police, and added security risks. Rather than a welcome mat for businesses, there is more of a lack of care and disregard for business and tremendous red tape that businesses have to go through to operate here. There is a lack of regard for businesses and individuals who pay taxes and create jobs in the city and increase government revenues. As the pool shrinks of tax-paying entities, taxes will ultimately rise.

These policies work against us and make it difficult for me to be optimistic for the future.

Having said that, New York is a global phenomenon. There is no other city in the world like it, but we can’t take it for granted.

We need to work at it and eventually we will return to the policies that make New York so special. In the meantime, we will go through a tough period. I was born in New York and I will die a New Yorker.

You are also very engaged in China/ U.S. relations. How concerned are you about the current state of this relationship and how critical is it for the two countries to be able to cooperate and find common ground?

China is a growing power that is emerging as a global leader. The U.S. is an established global leader. We live on the same planet. Our cultures and values are different, but we have one goal in common, which is prosperity and peace for our people. We are naturally emerging as rivals, and that rivalry will grow. We will each defend our national interests – economic and security. However, we also have things in VOLUME 43, NUMBER 4

common and there are global problems that can only be solved if the two countries work together, with climate change at the top of the list. We have to find a way through diplomacy to cooperate, and in areas where we are going to compete, we should strive to create a framework of engagement with fair rules of competition, otherwise tensions and the spirit of conflict will continue to rise. Again, as part of strategy, we should be prepared to compete, cooperate and defend the interests of our nation.

As Americans, we should not be insecure about ourselves. China is not a juggernaut.

They have their own problems and issues to deal with, but if we want to succeed and continue to play a leadership role in the world, we need to earn it. That demands leadership and a focus on running our own race much better and addressing our own areas of weakness.

We have the necessary foundation – we are an innovation society and we are an open society supported by the rule of law. We have great attributes that give me confidence that if we do run our own race, we will at least hold our own in global leadership.

Do you feel that the insurance industry is well-understood when it comes to the innovation and creativity taking place inside leading insurance companies today?

You need to define what we do. We assume risk for the exposures created by the world at large. The exposures are created by human activity and by nature itself. Insurance is a fascinating industry. You are dealing with

exposures impacted by innovations, legal systems, science, globalization, technology – and then you have the exposures created by nature.

The ability to understand these exposures is because you understand the world. This is an exciting and fascinating endeavor, in addition to being a noble cause.

When you look at the causes of risk that you highlight, has evaluating and managing risk become more complex today?

It has become more complex, but the tools we have at our disposal are far more powerful, as is our ability to access and interpret data to put into actionable use. While the world has become more interrelated and complex, our ability to manage that complexity has grown with the task.

What advice do you offer to young people beginning their careers during this challenging and uncertain time?

There is a never-ending list right now of things to be critical of, to be anxious about, to be discouraged by, but that is ultimately a fruitless exercise. It is about what you do.

Living is about what you do. You define yourself. No one is going to give you anything. You make your own way. Democracy is a very precious thing. Free enterprise is a very precious thing. It is easy to question it until you know what it is to be without it. There is no victory and no gratification in life being someone who simply observes and complains. The satisfaction and the contribution is through the doing. Life is a participant sport and you need to get on the field and play.

•

“We assume risk for the exposures created by the world at large. The exposures are created by human activity and by nature itself.”

LEADERS 157

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New York’s Resilience

Defining Leadership An Interview with Anthony Scaramucci, Founder and Co-Managing Partner, SkyBridge Capital EDITORS’ NOTE Anthony Scaramucci FIRM BRIEF SkyBridge Capital is also the author of four books: ( s kybridge.com) is a global investThe Little Book of Hedge Funds, ment firm with approximately $9.5 Goodbye Gordon Gekko, Hopping billion in assets under management Over the Rabbit Hole and Trump: or advisement as of July 30, 2019.

The Blue-Collar President. Prior The fir m offers hedge fund investto founding SkyBridge in 2005, ing solutions that address a wide Scaramucci co-founded investrange of market participants from ment partnership Oscar Capital individual investors to large instituManagement, which was sold tions. SkyBridge takes a high-convicto Neuberger Ber man in 2001. tion approach to alpha generation, Earlier, he was a vice president expressed through a thematic and Anthony Scaramucci in Private Wealth Management opportunistic investment style. The at Goldman Sachs & Co. In 2016, firm manages multi-strategy funds of Scaramucci was ranked #85 in Worth mag- hedge funds and customized separate account azine’s Power 100: The 100 Most Powerful portfolios, and provides hedge fund advisory serPeople in Global Finance. In 2011, he received vices. SkyBridge also produces a large annual Ernst & Young’s “Entrepreneur Of The Year® – conference in the U.S. and Asia known as the New York” Award in the Financial Services SkyBridge Alternatives Conference (SALT). category. He is a member of the Council on Headquartered in New York, the firm also has Foreign Relations (CFR), a board member of a presence in Seoul, London and Palm Beach.

The Brain Tumor Foundation and Business Executives for National Security (BENS), The world is fighting a public health crisis and a Trustee of the United States Olympic & that is impacting all countries and their Paralympic Foundation. He was a member of citizens. The pandemic is being fought on the New York City Financial Services Advisory the front lines by healthcare workers, first Committee from 2007 to 2012. In November responders, those providing supplies and 2016, he was named to Pr esident-Elect meals, transportation workers and all other Trump’s 16-person Presidential Transition essential workers. What do you say to these Team Executive Committee. In June 2017, he true leaders and heroes that are risking was named the Chief Strategy Officer of the their lives to protect others?

EXIM Bank. He served as the White House The first thing we have to say to our brave Communications Director for a period in essential workers is thank you. The situation, July 2017. Scaramucci holds a BA degree especially in the early days of the pandemic, in economics from Tufts University and a JD was fraught with risks and uncertainty. We had from Harvard Law School. a deadly disease spreading like wildfire and

nobody knew anything about it. COVID-19 was killing people by the thousands, but instead of shrinking, these brave men and women ran toward the gunfire in order to save lives. Many paid the ultimate sacrifice with their own lives.

The courage shown by essential workers during the pandemic has reminded us about the strength of the human spirit and American spirit.

At some point, we must find an appropriate way to honor and compensate these brave souls for their immense heroism.

SkyBridge is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has SkyBridge adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

In terms of our own business, we closed our office on March 9 - before the city or state closure orders – both to protect our team members and their families, but also to send a signal to other business leaders that we needed to take the virus seriously. We started allowing a very limited number of workers to return to the office after Labor Day on a completely voluntary basis, but will not ask people to come back until the virus is basically extinguished. We’ve erred toward overcommunicating with clients during the pandemic due to the anxiety that everyone was experiencing not only around their health, but also their finances. The worst thing an investor can do during periods of distress is make an emotional decision, and we feel great about how we’ve kept clients invested. From a community standpoint, we’ve helped lead several

“The courage shown by essential workers during the pandemic has reminded us about the strength of the human spirit and American spirit. At some point, we must find an appropriate way to honor and compensate these brave souls for their immense heroism.”

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“We need to dial back the rhetoric and deescalate the conflict that’s boiling to the surface in society today. Part of that is driven by the economic inequality that has developed due to factors like technological innovation and globalization, but we need energetic public/private solutions to bridge the gap.”

community events to raise funds for charities addressing food insecurity related to COVID-19.

It was devastating to see food banks with mileslong lines, so we tried to do what we could to make sure that, at the very least, families had food on the table.

How has SkyBridge’s team changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

I give a ton of credit to our team, especially on the technology and operations side, for flipping the switch from a completely in-person work environment to a fully-digital scenario essentially overnight. As a multi-manager alternative investment firm, there is a ton of rigorous due diligence and accounting attention to detail that’s necessary for us to meet our fiduciary standard to clients. We haven’t skipped a beat and I think it’s a testament to our culture. In the same way we’ve tried to overcommunicate with clients, we’ve also tried to overcommunicate internally as well. Every team within the firm has at least a brief daily teleconference to ensure that we’re on the same page.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is SkyBridge preparing for the next stage in this crisis?

The quarantine has opened everyone’s eyes to what’s possible when you fully embrace the technology tools at our disposal. Especially with older workers, pre-pandemic there was some resistance to teleconferencing or other

digital collaboration tools, but the work-fromhome period has forced everyone to get comfortable with those technologies. While you can never replace the creative value and personal connection of face-to-face human interaction, I think you’ll see a hybrid work environment moving forward. Business travel is unlikely to return to previous levels this decade, if ever.

We’ll encourage our team members to come into the office when it’s safe, but also continue to stay connected with tools we’ve grown comfortable with during the quarantine.

SkyBridge is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

New York has a unique resilience. 9/11 is an obvious example. COVID-19 will be the latest chapter. I almost laughed when I read some of the think-pieces about the death of New York City as a result of the pandemic. The city will bounce back, but it will require the type of leadership and togetherness that we saw post 9/11. As a business owner, the well-being of our colleagues and clients is the top priority, but we do feel a desire to get people back to the office because of the secondary benefit it has for the city. We pay for lunch every day for our team, and nearby restaurants have missed out on that revenue. That’s just one example. I think we need to come together to extinguish the virus, and then come together with a plan to get back to business.

You have built a career as a business leader and have also served in government.

How concerned are you about the partisanship in the country today and what needs to be done to bring the country together?

What most concerns me about the environment we’re in is the willingness to accept an erosion in our democratic principles for the sake of partisan gain. We are naive to think that because the United States has grown into the dominant world superpower over the last 240 years that our empire is immune to failure. We need to dial back the rhetoric and deescalate the conflict that’s boiling to the surface in society today. Part of that is driven by the economic inequality that has developed due to factors like technological innovation and globalization, but we need energetic public/ private solutions to bridge the gap.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

You have to be honest with people. Most human beings have a unique ability to tell when they’re being lied to or gaslighted. We are facing serious challenges as a country and as a world. To overcome them, we need to work harder to build consensus and safeguard our institutions. We can no longer take for granted our position as the dominant economic and geopolitical player on the world stage. If we’re going to maintain and grow our quality of life, we need to start thinking differently about how we live and work together. With that being said, the United States of America is the greatest country in the world. If you were born here or immigrated here, you hit the lottery. But we can’t take that for granted any longer.

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“Most human beings have a unique ability to tell when they’re being lied to or gaslighted. We are facing serious challenges as a country and as a world. To overcome them, we need to work harder to build consensus and safeguard our institutions.”

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Mastercard’s Mission An Interview with Raj Seshadri, President, Data and Services, Mastercard EDITORS’ NOTE Raj Seshadri preWe’ve always worked to help viously served as Mastercard’s presbusinesses answer their most pressing ident of U.S. issuers for four years. questions, but with the pandemic, the During this time, she grew the comneed to get it right – and right now – pany’s regional credit, debit, comhas never been greater. To help busimercial and prepaid card programs nesses and governments navigate the and service offerings with banks recovery, we’ve launched Recovery and credit unions across the U.S. Insights. This initiative is focused market. Seshadri joined Mastercard on delivering tools, innovation and in 2016 from BlackRock, where she research that can provide some cerwas a managing director leading tainty today and support data-driven the company’s iShares U.S. retail decision-making for a more digital Raj Seshadri ETF business. Prior to that she was tomorrow. Our insights are helping Global Chief Marketing Officer of apparel brands refine their inventory iShares. Earlier in her career, Seshadri held lead- to address the rise in e-commerce, grocers fineership roles at Citigroup in global strategy and tune store hours to give at-risk shoppers peace small business banking; U.S. Trust in market- of mind, and governments guide services to fuel ing, strategy and M&A; McKinsey & Company; local economies. and AT&T Bell Laboratories. Seshadri received a How have Mastercard’s employees BS from Mount Holyoke College in physics and changed the way they work in order to be mathematics, an MBA from Stanford University effective with the changes that have been and a PhD in physics from Harvard University. necessary for all businesses to make and how proud are you to see the resilience of COMPANY BRIEF Mastercard (mastercard.com) your team? is a technology company in the global payments I am beyond proud of my team and all industry. It operates the world’s fastest pay- of the employees at Mastercard who continue ments processing network, connecting con- to rise to every occasion. The pandemic may sumers, financial institutions, merchants, have impacted our physical locations, but we governments and businesses in more than 210 still approach every challenge with extraordicountries and territories. nary decency, creativity and agility, and execute against them in ways that advance us as a comThe world is fighting a public health crisis pany. Together, we will continue to focus on that is impacting all countries and their what we can control, which is being the best citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

Thank you for leading us through such an uncertain time and for putting your life on the line to save so many others. The efforts of those working and innovating on the front lines to fight this pandemic do not go unnoticed. We see you, we feel for you, we appreciate you and we thank you for your ongoing service.

Mastercard is a purpose-driven firm with a long history of supporting its employees, customers and communities. How has Mastercard adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

possible partner to our customers, advancing our long-term strategy and showing up for each other and for our communities however we can.

For that, I am thankful.

Will you provide an overview of the Data and Services business at Mastercard and what has made Data and Services an industry leader?

Mastercard’s Data and Services team helps our customers make and execute smarter decisions with better outcomes. Our industry experts, datadriven insights and cutting-edge platforms help our customers enhance business performance, elevate consumer experiences and enable innovation.

From data to insights to action, our team of experts helps customers across industries successfully navigate increasingly complex digital, regulatory and competitive ecosystems. Our team also helps companies stay a step ahead.

We take the guesswork out of the innovation and decision-making process with our experimentation platform that proves – or disproves – the return of investments big and small, from designing safe and consumer-focused stores to testing variations of today’s marketing offers.

Our model helps to optimize every future decision with a focus on the results.

Mastercard is a leader in providing research and market intelligence, including its SpendingPulse report. Will you discuss the recent findings of the SpendingPulse report and what it indicates about the state of the U.S. economy?

“From data to insights to action, our team of experts helps customers across industries

successfully navigate increasingly complex

digital, regulatory and competitive ecosystems.”

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“Together, we will continue to focus on what we can control, which is being the best possible partner to our customers, advancing our long-term strategy and showing up for each other and for our communities however we can.”

This is a time of tremendous uncertainty, and having the right information can provide clarity that helps businesses and consumers alike. Mastercard SpendingPulse measures overall retail sales across all payment types, including cash and check, to provide a view of key spending trends. Today, we believe that most markets are in the normalization phase domestically, which dually occurs when social distancing and mobility limitations are relaxed, and spending begins to gradually recover with some sectors recovering faster than others.

We expect that progressing through the normalization phase and ultimately moving to the growth phase, essentially bringing us back to pre-COVID days, is very much dependent upon turning the tide of infection, which you’ve seen in Europe, in Asia, and the Northeast United States. We expect that the progress through the phases will be non-linear, and we have seen that in places like Japan and potentially in the Southern United States, where we are monitoring for the effects of the reintroduction of social distancing restrictions.

Meanwhile, the world is becoming more digital. For instance, the share of online sales doubled in April and May compared to the previous year, according to Mastercard SpendingPulse.

While e-commerce was growing well before the pandemic, this marked a dramatic acceleration of the trend.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this “new normal” may look like and how is Mastercard preparing for the next stage in this crisis?

Through Recovery Insights we aim to provide some certainty today and support data-driven decision-making for a more digital tomorrow. As businesses seek to draw customers back both in-store and online, Mastercard is introducing new tools to support them. Last month, Mastercard announced the geographic expansion of ShopOpenings.com, a new online search tool that confirms which shops and businesses are open to customers. We also introduced Digital Doors, an initiative to deliver insights and resources for small business owners looking to expand their business digitally and build an online presence. ShopOpenings.com and Digital Doors are part of Mastercard’s wider Recovery Insights program, which was designed to support businesses and governments across VOLUME 43, NUMBER 4

the globe looking for resources to help better manage the health, safety and economic risks presented by the recent pandemic.

Mastercard has a long and deep history in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

New York City and neighboring Westchester County are home to our global headquarters and thousands of Mastercard team members.

This community is our community, so when New York City was so hard hit initially, we felt it very personally.

Back in March, New York City was facing a major decline in retail sales – sales were down 44 percent at the peak of the COVID-19 pandemic, according to Mastercard SpendingPulse.

We heard from local policymakers that they needed to understand how the steep decline in consumer spending would impact the city’s sales tax revenue in order to adjust their budgets. We provided Mastercard Geographic Insights at no cost to help them identify spending pattern changes in specific neighborhoods.

We’re also working closely with local institutions, trade organizations and groups like the non-profit Partnership for New York City on recovery efforts, helping local leaders take an evidence-based approach to policy and program development.

Mastercard is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it for the company to have diverse perspectives and experiences at the table when making business decisions?

At Mastercard, embracing colleagues who look, act and think differently makes us stronger as teams, as a company, and as members of society. It’s how we guard against our blind spots and see the path to fullest opportunity ahead. As an inclusive company, we have a role to play in promoting and driving equality for our people, our business and society at large.

We believe that we can cultivate a culture of belonging by creating connections that inspire acceptance of ourselves and of each other.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

This is a confusing, difficult and uncertain time for all – but we are in it together. Here’s what I’ve said to my team here at Mastercard and what I’d say to anyone, young or old. Remember to take time away from work to focus on yourselves and your families. Continue to be kind to each other, giving your colleagues and yourselves the benefit of the doubt. And don’t forget to check in on each other – a simple hello or a friendly note goes a long way. We will get through this together and come out stronger as a result.

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“This is a time of tremendous uncertainty, and having the right information can provide clarity that helps businesses and consumers alike.”

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New York’s Resilience

The Future of Medicine An Interview with Steven J. Corwin, MD, President and Chief Executive Officer, NewYork-Presbyterian EDITORS’ NOTE Dr. Steven J. every person in our organization at Corwin has served as CEO since 2011 every level of the organization who and President & CEO since 2015. put themselves in harm’s way to take Dr. Corwin joined the management care of patients and did an extraorditeam of NewYork-Presbyterian/ nary job. There is no amount of thanks Columbia University Irving Medical that I can give them that will match Center in 1986 and served in varithe heroic efforts that our people put ous management capacities. From forth.

2005 to 2011, he was Executive Where do see New York today Vice President and Chief Operating in regard to the pandemic?

Officer. A cardiologist and internist, I think New York has certainly he received his undergraduate and come through the worst of it, but Steven J. Corwin medical degrees from Northwestern any time you look at reopening the University, graduating summa cum economy in any significant way you laude and with Alpha Omega Alpha honors. He are going to face challenges. Governor Cuomo completed training in internal medicine and has done an effective job at focusing on the cardiology at what is now NewYork-Presbyterian/ key metrics including the positivity rate of Columbia and in 1986 was named to the fac- tests coming back and contact tracing to avoid ulty at what is now Columbia University Vagelos widespread community transmission which is College of Physicians and Surgeons. unfortunately what we are now seeing in other parts of the country. It is difficult to open the INSTITUTION BRIEF Located in New York economy in any substantial way until the posiCity, NewYork-Presbyterian (nyp.org) is affil- tivity rate comes down and you can do contact iated with two of the nation’s leading medical tracing in a meaningful way so that you can colleges, Weill Cornell Medicine and Columbia keep the outbreaks to a minimum.

University Vagelos College of Physicians and In New York we worry about a second Surgeons. NewYork-Presbyterian provides state- wave and we need to remain vigilant about that of-the-art inpatient, ambulatory, and pre- since no one wants to go back to where we ventive care in all areas of medicine, and is were in March and April. committed to excellence in patient care, education, research, and community service at ten hospital campuses: NewYork-Presbyterian/Weill Cornell Medical Center, NewYork-Presbyterian/ Columbia University Irving Medical Center, N e w Yo r k - P r e s b y t e r i a n M o r g a n S t a n l e y Children’s Hospital, NewYork-Presbyterian Allen Hospital, NewYork-Presbyterian Westchester D i v i s i o n , N e w Yo r k - P r e s b y t e r i a n L o w e r Manhattan Hospital, NewYork-Presbyterian Lawrence Hospital in Bronxville, NewYorkPresbyterian Brooklyn Methodist Hospital, NewYork-Presbyterian Hudson Valley Hospital and NewYork-Presbyterian Queens.

Do you feel we understand the virus today and have the tools necessary to effectively meet this challenge?

We clearly know how to better handle patients with the virus and we are learning every day about the different manifestations it can have in individuals and about who is vulnerable and why they are vulnerable, so the type of care we can give is much better than it was in the beginning of the crisis. We still do not have effective therapies and we still do not have a vaccine.

Until those two things happen, we are not going to have success in defeating the virus.

How critical has it been for NewYorkPresbyterian to be able to pivot and adapt to the changes and challenges caused by the virus?

The culture of our organization was critical to how we handled this crisis. Our culture of teamwork, collaboration and working together was instrumental in effectively dealing with the virus. Our management team did a superb job of synthesizing everything our entire organization needed to do. Our chief operating officer, Dr. Laura Forese, was terrific and made sure that we had constant communication and made decisions rapidly, and we communicated those decisions to our 47,000 people on a daily basis so that they knew what was going on which was critical.

“We often talk about the things that are wrong

with this country, but it is clear that people did an amazing job of taking care of each other. I think

that the future of medicine is in great hands with

NewYork-Presbyterian and its people have been on the front lines in the fight against COVID-19 and have shown the meaning of resilience and leadership. What do you say to your team who have been the true heroes in this battle?

I will tell you what I have said directly to them. They were asked to do the impossible and they did just that. They are real heroes and I do not use that term lightly. I am talking about 164 LEADERS

the people at NewYork-Presbyterian and the people at other health systems throughout the country.”

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Was there a close coordination among the health systems in New York in order to share data and information to best address the pandemic?

Yes, and this was absolutely essential. I give credit to all of my counterparts leading the other health systems and we worked closely together. No one system could have brought New York through this and it was important that the health systems collaborated and coordinated our efforts. In addition, Governor Cuomo was a very effective communicator in making sure we all had the data and numbers in regard to predictive modeling. He then convened all of us to say that we are one state, and New York City is one city within the state, and we have to make sure we are all working together to get through this.

How important is it that the focus on defeating the virus going forward is on data and science, and that politics does not influence the decisions being made?

I think it is critically important. I was disheartened that wearing masks became a political issue. The virus does not know red states or blue states or zip codes. We have to be guided by the science and we have to be guided by the data and the metrics. There is a long history in the law, starting with Jacobson v. Massachusetts in 1905, that says that states can enact regulations for the public good as long as those things that are enacted are proportional to the crisis and are not arbitrary and apply to all groups. It is not a violation of someone’s civil liberties to enact a face mask policy and we have 115 years of law going all the way to the Supreme Court justifying that. Masks were never an issue of civil liberties – this was an issue of people acting for the public good and our elected officials have the authority to make this happen in order for people to not only protect themselves, but also to protect family members and all other people they come into contact with.

What are the keys to New York City’s recovery and are you optimistic about New York’s future?

I am optimistic about New York’s future.

New York City is a world city and we are going to get through this. I have told our 47,000 employees that part of our role is to help bring New York back and improve the lives of New Yorkers. Clearly, the next year or two are going to be tough for our City and our citizens, but we are going to come out stronger and NewYork-Presbyterian is going to be a part of the solution.

NewYork-Presbyterian has an active and engaged board that is dedicated to the institution. How valuable has it been for you in leading NewYork-Presbyterian to have such a strong board?

We have an extremely strong board that is active and believes in the mission of the institution and the role that we play in providing for the public good. It is incredibly valuable to have a board with such diverse backgrounds and business experience. Our board has been deeply engaged with our efforts relating to the pandemic and has been accessible to me VOLUME 43, NUMBER 4

NewYork-Presbyterian/Columbia University Irving Medical Center

and our leadership team whenever needed.

The close working relationship with the board has been essential to the success of NewYork-Presbyterian.

Will you discuss the priority that NewYork-Presbyterian placed on providing services and support to address the mental pressure and emotional stress experienced by its workforce during this crisis?

I am glad you asked this question as it is so important. We domiciled in either dormitories or hotels over 3,000 of our employees who were concerned about going home and infecting a relative, arranged a bus service with over 80 buses so that our people did not have to take mass transit to work, and provided four meals a day to all of our employees so that they did not have to worry about food. Quite frankly, many of them were worried about food security for their families because so many family members of our employees lost their jobs. The provisions around mental health services were absolutely critical. Healthcare workers are not always good at saying they need help and we had to tell people that if they were suffering, we were here for them. I am still worried about a second wave in terms of people handling this again as it was horrific for our people on the front lines and I worry about the emotional impact if they have to go through this again.

What needs to be done in the country to safeguard against future public health crises as we live in an interconnected world?

We live in a world where these types of health issues can travel across the world in a heartbeat. We need to rethink our supply chain and our manufacturing as a country. As a health system, we need to rethink our training of staff in terms of flexibility in regard to the ICU setting, retraining of nurses and doctors, and changing the way we design our

facilities. We had thought in a pandemic that we would go from our capability of 450 ICU beds to somewhere around 550-600 ICU beds.

At the peak of this crisis, we had to transform many areas of the hospital to ICU areas and were treating over 860 ICU patients. We have to rethink the baseline number of ICU beds, the baseline level of training, the ability to get supplies as we cannot rely on only one country like China and need to manufacture in the U.S. and Canada so that we have different streams that we can draw from should there be a need.

The next crisis will not be like the last crisis, but we need to learn lessons around emergency preparedness so we are better prepared in the future. We are now going to have pandemic experts as part of our infectious disease team so that we can better track these eventual problems.

What do you tell young people about a career in the medical profession and the type of opportunities it offers and impact they can have?

There is no question that this crisis elevated the medical profession and healthcare workers, as well as all essential workers, to a level that people now realize how important they are. I was tremendously proud of our young physicians, residents and fellows during this time. We often talk about the things that are wrong with this country, but it is clear that people did an amazing job of taking care of each other. I think that the future of medicine is in great hands with the people at NewYork-Presbyterian and the people at other health systems throughout the country. I cannot tell you the number of people who called us and volunteered to fly to New York to help us – it was a truly astonishing thing. We feel a similar obligation as we try to help other states and cities that are currently going through this difficult time. I am so proud to be a part of this industry.

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New York’s Resilience

Employees, Clients and Communities An Interview with Racquel Oden, Head of National Sales and Support, Consumer Banking, JPMorgan Chase & Co. EDITORS’ NOTE Racquel Oden, in As the famous saying goes “culher role as the Head of National Sales ture eats strategy for breakfast” and and Support, is responsible for driving over the past few months, this statebranch sales and key strategic initiament couldn’t be more true. Culture tives for the Consumer Bank. In her preis what got us through the past few vious role, she was the Divisional months and is what will get us through Director for the Northeast, covering the journey ahead. No matter how five regions with over 10,000 associstrong our strategic plan is, it’s not ates and advisors. Previously, she was going to work if culture is not at the an executive member at Merrill Lynch core of all that we do. where she spent seven years in a numWill you provide an overview ber of leadership roles. Her most recent of JPMorgan Chase’s Northeast Racquel Oden role was Market Executive of the flagbusiness and the strength of the ship New York Fifth Avenue Market, business in the region? one of the firm’s largest markets. Prior to that, she JPMorgan Chase is headquartered in New was Head of Advisor Strategy and Development and York City where I’m based and where nearly also served as Head of Global Product Strategy and 25,000 of my coworkers are located. I oversee Business Development. Before Merrill Lynch, Oden all branch teams in the Northeast, covering the spent more than 10 years at UBS in various senior Tri-State with more than 10,000 employees. The capacities including leading the Global Product Northeast is an important region for the firm Internal Sales, Client Experience for Banking, and and growing significantly. In New England, we Acquisition Integration teams. Additionally, she announced an expansion of more than 60 Chase served as the Senior Vice President of Client Services branches in Rhode Island, Massachusetts and and earlier as Chief of Staff for the President of New Hampshire. We have also expanded our UBS. She took her first Wall Street job as an associate footprint in Connecticut and New York where in equity trading at Morgan Stanley in 1997. Oden we are expanding throughout Hartford, Albany serves on the Board of Directors for the Apollo Theater and the surrounding suburbs. and the Rush Philanthropic Arts Foundation, and the National Board of Directors for the Thurgood Marshall College Fund where she chairs the Audit and Finance Committee. She has been recognized as an Icon and Innovator in Wealth Management by Investment News and named top 10 People to Watch

by Wealth Management Magazine. Oden holds a BA in political science from James Madison University and an MBA from Hampton University.

How has the pandemic impacted your role and your priorities for JPMorgan Chase’s business in the Northeast?

As a firm, we’re always focused on being there for our employees, clients and communities. In this unprecedented and uncertain environment, our mindset hasn’t changed. Being deemed as an essential business, our Chase branches remained opened for our customers and communities. We’ve been quick to adjust our capabilities and services so that employees can provide our services in an uninterrupted way, and in a safe work environment.

Our priority is our customers, and technology has made it possible so that our service and response hasn’t changed. For our consumer banking clients, we have been engaging them either by phone, in person or digitally to show how to utilize our Chase mobile app to make payments or send money to friends and loved ones efficiently and safely.

JPMorgan Chase’s employees in the Northeast adapted quickly to meet the challenges from the pandemic and began working virtually to continue to effectively serve clients. How proud are you to see how your team has performed during these difficult and uncertain times?

“I am so proud of my employees. I know they open the branches every morning so that we

COMPANY BRIEF JPMorgan Chase & Co. (jpmorganchase.com.) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

can continue to support our neighbors and communities...This is the time our customers need us the most and it is part of our jobs to be there for them and help them feel comfortable and safe.”

How do you describe the JPMorgan Chase culture and how critical is culture to the success of the company?

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“As a firm, we’re always focused on being there for our employees, clients and communities. In this unprecedented and uncertain environment, our mindset hasn’t changed.”

I am so proud of my employees. I know they open the branches every morning so that we can continue to support our neighbors and communities when they need it the most. For customers that couldn’t, or didn’t, feel comfortable coming into a branch, our bankers and advisors picked up the phone and called them, making sure they know all the resources available to them. This is the time our customers need us the most and it is part of our jobs to be there for them and help them feel comfortable and safe.

As the world faces multiple crises, from the global pandemic to racial inequality to economic uncertainty, how is JPMorgan Chase positioned in the Northeast to best serve clients during this unprecedented time?

As the world continues to change at a pace never experienced before, technology is redefining the banking industry. We know that this undoubtedly brings opportunities and challenges for our clients. JPMorgan Chase invests $11 billion a year on technology. These investments allow us to develop the digital tools that allow our employees to serve our customers around the world and enables our customers

to confidently access and manage their money.

We’ve also introduced a Resiliency Diagnostic Tool for our larger clients. This tool makes it easy for businesses to evaluate themselves across seven key areas – liquidity management, cash positioning/forecasting, fraud, access, technology, business continuity plan development and communication.

JPMorgan Chase is headquartered in New York City. What are the keys to New York City’s reopening and recovery and what do you feel a “new normal” may look like in New York City?

COVID-19 is unlike anything we’ve experienced before and we believe that until there is a vaccine, it will be hard to say what the future will look like. When it comes to bringing our employees back to the office, we’re following guidance from local health and government authorities. Not all employees will return at the same time, and we expect employees will return in phases. We are starting on this journey because we believe that working together in person benefits our culture and work over the long term. By starting slowly this summer, we can listen and learn and plan for a larger, safer and more efficient return in the Fall.

“Since the onset of COVID-19, so many communities have been struggling, so the firm recently made a $3 million philanthropic commitment and is matching employee contributions to promote racial and social equality by supporting civil rights organizations and diverse-led local nonprofits.”

JPMorgan Chase has a long history of corporate responsibility and community engagement. Do you see this as a r esponsibility of leading companies today?

Yes. Most of us work in the communities we live in and when our communities do well, we do well. Since the onset of COVID-19, so many communities have been struggling, so the firm recently made a $3 million philanthropic commitment and is matching employee contributions to promote racial and social equality by supporting civil rights organizations and diverse-led local nonprofits. It also promotes ways to foster healing and alleviate trauma in communities that have been disproportionally impacted by the COVID-19 pandemic.

How critical is it for companies to build diverse and inclusive workforces in order to bring diverse ideas and experiences to the table when making business decisions?

A diverse workforce and a corporate mission of inclusivity is who JPMorgan Chase is. This voice gives our employees a feeling that they all belong here and are welcome. Each employee that represents Chase makes the firm a better place. We’re constantly evaluating how to use our resources and platform through policy changes, business changes and philanthropy to address structural racial and economic inequality by investing in our employees, customers and the communities we serve. Just one example – we’ve committed to hiring more than 4,000 Black students over the next five years and to advancing policies to help advance racial justice.

I work very closely with my teams to make sure diversity is represented in each of our branches. This diversity allows for different points of view that makes us all better.

What advice do you offer to young people beginning their careers during this challenging and uncertain time?

These are extraordinary times we live in and, for many companies, times of unique opportunities. If you are able to take on more, be it to help others or to be proactive in your career, others will remember. Careers last decades and if you are intentional about everything you do, it will ultimately benefit your career in the long run.

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New York’s Resilience

Serving Clients An Interview with James W. Crystal, Vice Chairman, Alliant Insurance Services EDITORS’ NOTE After joining his father, Frank Crystal, at Crystal & Company in 1961, James Crystal was named President in 1963. Crystal serves as Vice Chairman and Member of the Board of Alliant Insurance Services. He is also Vice Chairman, Trustee, and Member of the Executive and Finance Committees and Co-Chairman of the Audit Committee of Mount Sinai Medical Center, along with serving on the board of K2 Intelligence.

Alliant was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the firm addressing its business during this time in order to succeed in this challenging environment?

Alliant has been, and no doubt will continue to be, an entrepreneurial company. We are constantly encouraging our people to be in contact with their clients, the individuals representing those clients, as well as our insurers and partJames W. Crystal ners. We have found over the period of this pandemic that the spirit of contacting COMPANY BRIEF With a history dating back to people, making sure that they are healthy as well 1925, Alliant Insurance Services (alliant.com) as inquiring into their needs and solving, wherever is one of the nation’s leading distributors of diver- possible, any concerns they have, has provided a sified insurance products and services. Operating most effective tool to keep up the spirit of our own through a national network of offices, Alliant offers employees as well as those they deal with. a comprehensive portfolio of services to clients.

How have Alliant’s employees changed the way they work in order to be effective The world is fighting a public health crisis that with the changes that have been necessary for is impacting all countries and their citizens. all businesses to make and how proud are you What do you say to those on the front lines to see the resilience of your team? who are risking their lives to protect others?

Our employees are working from home in My first response is to say, “Thank You.” teams and staying connected via ZOOM & WebEx People need to acknowledge that the health- meetings, conference calls, e-mail and various other care workers and first responders are the most means of communication, which are all very effecimportant people in our daily structure. They tive and have become a way of life. I personally are taking care of the sick and infected on a doubt that we will return completely to the manner daily basis under the most trying and danger- of work that precluded the pandemic but feel that ous conditions. This should never be forgotten the effectiveness in which we have been working and there should be some way to immortal- has not diminished the quality of our work due to ize these people. Those people providing the camaraderie and spirit of our fellow employees. supplies, meals and transportation to these There is a great deal of discussion about workers are providing an important function businesses reopening in a “new normal.” as well, and without their assistance, the job What is your outlook for what this new norof the healthcare workers and first responders mal may look like and how is Alliant preparwould be that much more difficult. ing for the next stage in this crisis?

How has Alliant adapted its business and I don’t know what the “new normal” will look the way it works during this unprecedented like but it is clear that there will be more people time in order to continue to effectively sup- working remotely. We are constantly preparing for port its employees, clients and communities? what is known as the “new normal” and I think the Alliant encouraged and supported all of increase in effectiveness, use of new systems and its people to work remotely and in fact, at the the reduction in wasted space will result positively height of the pandemic, actually prohibited to the bottom line of the corporation which then people from going into their respective offices. can be transferred to more effective usage.

This has provided a highly effective mechaWhat are the keys to New York City’s nism for the health and well-being of all of recovery from the pandemic and how critiour employees, and at the same time, we have cal is it for there to be a strong public/private actually suffered very little loss on an economic partnership to ensure a safe and effective basis. The economic basis, however, is totally reopening of New York City? insignificant without the health and well-being New York City is obviously heavily impacted, of our employees and colleagues. but it seems to have solved a great deal of its 168 LEADERS

problems earlier than most other cities. Will there be change? Obviously, and as I previously stated, with fewer people working in offices, New York will probably initially suffer. With a serious decrease in tourism, and the financial structure, this will no doubt drive some people to other states that have liberal taxation, but ultimately we will have to revert to the type of structure as when New York City had its last financial downturn where the public and private partnership created a more effective economic structure. This will ultimately make a more effective New York City after it reopens. The great unknown is the period between the reopening and the resumption of an effective financial structure to run New York City and State.

When you look back to 2018 when Crystal & Company joined Alliant Insurance Services, what did you see as the value that this relationship would create to your business and how smoothly has the integration of the two companies been?

At the time we saw complementary values between ourselves and Alliant and vice versa. The strengths of each individual company were not equal, but I felt that the combined strengths of our “going forward” company would grow. Integration is challenging, but I personally feel that whatever differences we had were thought-provoking and assisted in reaching our goal of becoming a successful company in excellence, structure and clientele. I believe we are stronger at this stage than when we were individually, and I further believe that our employees recognize this which is why we are attracting so many new people.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

A company is only as successful as the employees it attracts. I feel it is important to keep in constant communication with our employees during these unprecedented times which is done via e-mails, regional meetings and updates from the Chairman and CEO, Tom Corbett. Especially now, since we are not physically in the office, it is important to reinforce to our employees how much they are recognized and appreciated, which encourages their sense of worth. The country is going through a tough time now, but we have gone through tough times before and have always bounced back. My advice to young people is to remain optimistic and stay focused on their current path, whatever that may be.

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VOLUME 43, NUMBER 4

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New York’s Resilience

Optimistic About New York An Interview with Stephen B. Siegel, Chairman, Global Brokerage, CBRE, Inc. EDITORS’ NOTE Prior to the FIRM BRIEF CBRE Group, Inc. (cbre.com) merger with CBRE, Stephen Siegel is the world’s largest commercial real was Chairman and CEO of estate services and investment firm Insignia/ESG. He initially r ose based on 2019 revenue and has more to prominence in the industry at than 100,000 employees (excluding Cushman & Wakefield, where he affiliates). CBRE offers a broad range of became President and CEO at age integrated services including facilities, 37. Renowned in the industry not transaction and project management; only for the amount of deals he has property management; investment closed, but for his philanthropic management; appraisal and valuaactivity, Siegel at one point in his tion; property leasing; strategic consultcareer sat on more than 16 noning; property sales; mortgage services Stephen B. Siegel profit boards. In 2015, he was celeand development services. brated, along with fellow honorees Queen Latifah and Danny Meyer, for his con- The world is fighting a public health critributions to the Young Women’s Leadership sis that is impacting all countries and their Network’s CollegeBound Initiative, a program citizens. The pandemic is being fought on that creates opportunities for low-income stu- the front lines by healthcare workers, first dents to attend college and serves nearly 13,000 responders, those providing supplies and students each academic year. He is regularly meals, transportation workers and all other among the Commercial Observer’s Power 100, essential workers. What do you say to these a yearly ranking of the most powerful peo- true leaders and heroes that are risking their ple in New York commercial real estate, and lives to protect others? has been named by Crain’s as one of the 100 I say, “Thank You,” and we need to conMost Influential Business Leaders in New York tinue to thank them as time goes on. When City. In 2005, Siegel was featured in the Urban people in New York would bang pots and Land Institute’s book, Leadership Legacies: pans at 7:00 PM every night to acknowledge L e s s o n s Lear ned fr om Ten Real Estate and honor these front line workers, it was an Legends and, in 2011, he was featured in important way to show our appreciation and the best-selling Commercial Real Estate Brokers gratitude. As time passes, we need to continue Who Dominate: Eight Traits of Top Producers. this display as their efforts and jobs do not stop Siegel has also been honored with Commercial and they continue to show the true meaning Property News’ Lifetime Achievement Award. of leadership.

New York City has been heavily impacted from the pandemic and faces a difficult recovery. What is your outlook for New York City and are you optimistic about its future?

I am always optimistic about New York City. This City has gone through many challenging and difficult times and always comes out stronger. This is clearly a time that is unprecedented. There will be a lot of hardship for many businesses and workers, especially for restaurants, hotels, and retail among others. It is going to take time for things to recover but once we get the virus under control and we have therapeutics and, ultimately, a vaccine, we will recover. We need strong leadership from state and local government, including supporting and funding law enforcement.

It is critical to have a strong public/private partnership to bring New York City back as we have had in the past during challenging times.

“We look forward to once again seeing

our clients in-person and building on our relationships.”

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History has shown that out of crisis comes opportunity and we need to work together to bring New York back.

What is your outlook for the commercial real estate market in New York City?

People working from home is not a new phenomenon and will continue after the pandemic, but people will want to come back to work and to be around their coworkers.

Facebook is a great example. They told their people that they can work from home, but they have also taken an additional 700,000 square feet of space in New York City because they know that people want to interact and socialize with others. In addition, even if less people are coming to the office, with social distancing and changes in the design of offices, companies will be using the same amount of space and, in some cases, will need more space.

I believe that young people from around the country will continue to want to come to New York to live and work and the investment that Facebook and Google have made in New York City proves that it is a place where talent wants to be.

How has CBRE adapted the way it works in order to address these challenging times?

It is difficult because we are in the relationship business. While technology has helped with Zoom meetings and e-mails, there is nothing that can take the place of sitting across the table from a client and looking them in the eye.

I am a hugger and I miss hugging people – you can’t hug virtually.

I am proud of how our team has found new ways to interact with each other and with clients, and CBRE is a leader in technology and has made major investments in our technology platform, but we look forward to once again seeing our clients in-person and building on our relationships.

What do you tell young people during these challenging times about a career in the real estate industry?

I recommend that they try to intern at a leading firm and to try to work for senior people within that firm to gain as much experience as they can and learn everything possible about the business. This is a difficult time, but real estate is not going away and if you have a good attitude and work hard, you will find opportunities. This is a great industry that plays an integral role in the economy and in our communities.

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VOLUME 43, NUMBER 4

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New York’s Resilience

175 Years of Experience An Interview with Ted Mathas, Chairman and Chief Executive Officer, New York Life EDITORS’ NOTE Ted Mathas has Our unwavering focus is on our been a director of the company core purpose – to be there when our since July 2006. He became CEO policy owners need us most – and on July 1, 2008, and was named keeping our promises through draChairman on June 1, 2009. He matic and unexpected economic and serves on the board of the American societal moments in history. It is my Council of Life Insurers and will responsibility to serve as steward of become its Chairman for the secthe nation’s oldest and largest mutual ond time in October 2020. He also life insurance company, and we consits on the boards of the American tinue to be entirely dedicated to proMuseum of Natural History and viding financial security and peace of the Partnership for New York City. mind to all our clients and policy ownTed Mathas Mathas graduated with a BA ers through the current crises, just as from Stanford University, with disNew York Life has always done. tinction, in 1989. He received a JD from the We have successfully navigated every criUniversity of Virginia in 1992, where he was sis this country has been through in the last a member of the Virginia Law Review and the 175 years, including the 1918 Spanish influenza Order of the Coif. pandemic. While we can’t predict the future, we can, and do, prepare for it; we regularly stress C O M P A N Y B R I E F N e w Y o r k L i f e test our ability to weather a wide variety of low (newyorklife.com) is the nation’s lar gest probability/high severity scenarios, including mutual life insurance company and one of the the exact situation we are facing today. largest life insurance companies in the world In addition, our mutual business model with more than $600 billion in assets under allows us to prioritize our policy owners. We management. New York Life and its subsidiar- don’t have shareholders and we don’t focus on ies provide insurance, investment and retire- quarter-over-quarter results, so we are able to ment solutions that help people at all stages take the long-term view. Mutuality is one of the of life achieve financial security, delivered four interdependent pillars of our strategy, in through financial specialists nationwide. The addition to life insurance, career agency, and company also provides insurance and invest- financial strength – all of which allow us to put ment products to the institutional market and our policy owners at the center of our business operates one of the world’s largest global asset and, as a result, consistently differentiate ourmanagers through New York Life Investments. selves from industry peers.

A Fortune 100 company, New York Life was founded in 1845 and has occupied its landmarked headquarters on Madison Avenue in New York City since 1928. In 2020, the company marked its first 175 years of helping individuals build better futures for themselves and those they love.

How has New York Life remained an industry leader throughout its 175-year history?

Earlier this year we were fully prepared to celebrate our 175th anniversary, and today in this pandemic, we are embracing our culture and values, and relying on our 175 years of experience to navigate this crisis. In the 2008 Great Recession, we said we were built for times like these, and this pandemic and global financial crisis present an extraordinary time that we will steer our clients and policy owners through, just as we’ve weathered what’s come before.

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The global COVID-19 pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers, and all other essential workers. What do you say to these leaders and true heroes who are risking their lives to protect others and how is New York Life supporting these front line workers?

We say to these leaders and heroes: thank you and we are here for you and your families today, and we’ll be here for you in the future. This environment presents a calling for companies to dig deep when considering the essence of their mission and how they define themselves, and to lean into their empathy and humanity. We are proudly focused on the families of front line healthcare workers who knowingly risk their lives every day. In April, the New York Life Foundation partnered with the Cigna Foundation to provide financial and emotional support for the families of those workers who lost their lives in the fight against COVID19. Very quickly, we mobilized our network and resources and the outcome was the launch of the multimillion-dollar Brave of Heart Fund at E4E Relief to honor front line healthcare workers.

As a purpose-driven company, how has New York Life adapted its business and the way it works during the COVID-19 pandemic to effectively support its employees, financial professionals and clients?

Protecting the health and safety of our employees and financial professionals is our top

“Our unwavering focus is on our core purpose – to be there when our policy owners need us most – and keeping our promises through dramatic and unexpected economic and societal moments in history.”

VOLUME 43, NUMBER 4

“Because we make promises to our policy owners that can last decades, we are strategic and purposeful in how we adapt and evolve, while never losing sight of who we are and how we deliver value. It’s reflected in our commitment to complementing our foundational life insurance franchise with strategic businesses that support earnings and financial strength by delivering diversified revenue streams.” priority. By the middle of March this year, New York Life had transitioned from having 95 percent of our employees working in the office to having around 94 percent working from home. We provided all of our employees and financial professionals with virtual communications capabilities so we could continue to focus on serving the needs of our policy owners and clients safely and efficiently. It was an immense effort that has been extremely successful. We also committed to employees that no one would lose their job in 2020 as a result of COVID-19, providing peace of mind and certainty in this uncertain environment.

We continue to concentrate on providing the best service and support to our policy owners and clients. This includes maintaining all our operations, providing advice and guidance through our financial professionals and customer service professionals, and fulfilling our promises by paying claims. It also goes beyond simply fulfilling our obligations, and to help ensure policy owners do not lose their insurance coverage during this difficult time, we introduced premium payment flexibility and accommodations for those who need them.

How critical is it for New York Life to have diverse perspectives and experiences at the table when making business decisions?

Nurturing and maintaining a diverse workforce remains a key part of the company’s business strategy. We are a culture that continuously evolves by actively welcoming and respecting different backgrounds and points of view for the benefit of our company, our employees and financial professionals. Of our workforce, 52 percent are women and 42 percent are people of color. We have received widespread recognition for our practices and programs that support a workplace environment that values and respects personal differences and helps us continue to grow and evolve as an organization.

More than 20 years ago we recognized that having a sales force of financial professionals who are as diverse as our policy owners is essential to serving the financial needs of all Americans. We became a pioneer in the industry by being one of the first companies to create a Cultural Markets business by building relationships with minority communities and investing in a career agency force that is representative of our different communities. As a result, our field force is more diverse than the industry and better represents the increasing diversity of the VOLUME 43, NUMBER 4

U.S. population, enabling us to better serve these under-penetrated segments. Consequently, today our Cultural Markets business is one of the fastest-growing areas of the company.

How is New York Life standing up for racial equity and social justice with the current movement taking place in this country?

We have a long-standing and an unwavering commitment to a culture of inclusion and equality, where racism has no place. Humanity is one of our core values. With the killing of George Floyd confirming that racial and social injustice still exist in this country, we recognize that as a company, as individuals, and as a society, it is time to review and assess our programs, behaviors and practices and ask, “how can we do better?” We care about combating racism and social injustice in society. Actions underway include supporting social justice nonprofits which are aligned with our values and where we think the impact will be more meaningful.

We have a long-standing record of supporting organizations that support the Black community and during the last 20 years, we have provided more than $25 million to these organizations.

We are fostering dialogue, identifying training needs, and continuing to listen to the needs of our diverse communities at New York Life.

We are embracing our shared values to support our Black communities and using this period of pain and anguish to examine how we can continue to do better going forward.

New York Like was built with an entrepreneurial spirit. How are you thinking about the business over the long term in order to survive these challenging times?

Because we make promises to our policy owners that can last decades, we are strategic and purposeful in how we adapt and evolve, while never losing sight of who we are and how we deliver value. It’s reflected in our commitment to complementing our foundational life insurance franchise with strategic businesses that support earnings and financial strength by delivering diversified revenue streams. New York Life’s $6 billion acquisition of Cigna’s group life and disability insurance business, the largest acquisition in our company’s history, is the latest enhancement to the company’s portfolio.

This deal establishes us as one of the nation’s leading players in the group and disability insurance space, reinforcing our financial strength by dependably generating capital to contribute to our surplus, dividends, and earnings, and helps

reduce our exposure to today’s historically low interest rate environment. We also have robust data science and analytics capabilities, service technologies, and advanced underwriting techniques which are all designed to make it easier for clients to do business with us.

There is much discussion about how businesses will reopen. What is your outlook for what the new world may look like and how is New York Life preparing for the next stage in the pandemic crisis?

The return to on-site locations is something that we are thinking about very carefully and our approach is both watchful and prudent. We are driven by our top priority which is to safeguard our staff and their families while also continuing to meet the needs of our clients and policy owners.

With that, we are closely monitoring new government guidance and regulatory requirements and building a comprehensive, company-wide strategy that will guide our plans across all our locations.

We are very mindful of our employees’ and financial professionals’ personal needs as we move forward and consider the broader issues around how our people and their families will return to the daily routines of living while knowing that those routines will likely not be the same as they were before the pandemic.

Human interaction with policy owners is core to who we are as a company, but the pandemic has accelerated the development of our online resources for our financial professionals, our clients and our policy owners. We use technology to empower and augment the interactions and relationships that we are building and cultivating every day.

What are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

While we cannot predict the future, we can prepare for whatever it may hold. That means making the best decisions in our present – as individuals, as a company, and as a nation – to get us to the place where we want to be.

Throughout history, times of challenges are often followed by times of prosperity: after World War I and the 1918 pandemic came the Roaring ’20s. After World War II came the Baby Boom.

While no one can say what will happen next or when, we should be optimistic and confident that, together, we will emerge stronger and with the confidence that we can and will continue to build better futures for our loved ones.

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LEADERS 173

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New York’s Resilience

Resilience and Adaptability An Interview with David Beveridge, Senior Partner, Shearman & Sterling EDITORS’ NOTE David Beveridge The world is fighting a public leads the strategic direction health crisis that is impacting all and operations of Shear man & countries and their citizens. The Sterling. Prior to assuming this pandemic is being fought on the role, he served in various roles front lines by healthcare workers, acr oss the fir m, including a s first responders, those providing its Global Managing Partner, supplies and meals, transportaR e g i o n a l M a n a g i n g P a r t n e rtion workers and all other essenAmericas, and Capital Marketstial workers. What do you say to Americas Practice Group Leader these true leaders and heroes that in the fir m’s New York office. are risking their lives to protect He also pr eviously headed the others?

David Beveridge Capital Markets-Europe practice To each of those remarkable in London, wher e he practiced individuals, we express our heartfelt for over a decade. Beveridge represents both gratitude. They have shown us the true meaning issuers and underwriters in the full spectrum of leadership and heroism. We are genuinely of debt, equity and hybrid security offer- humbled by their contribution and salute them ings, including high yield and IPOs, and for their ongoing bravery. has extensive experience with cr oss-b o rShearman & Sterling is a purposed e r p r i v a t e e q u i t y , a c q u i s i t i o n f i n a n c - driven firm with a long history of supporting and debt restructuring transactions. He ing its employees, clients and communities. was named a leading practitioner for capi- How has Shearman & Sterling adapted its tal markets by Chambers Global, Chambers business and the way it works during this USA, Chambers UK, The Legal 500, IFLR1000, unprecedented time in order to continue Who’s Who Legal and PLC Which Lawyer. to effectively support its employees, clients Beveridge earned his BA from Washington and communities? & Jefferson College and his JD fr om the University of Texas at Austin.

FIRM BRIEF Shearman & Sterling ( s h e a r man.com) has a long and distinguished history of supporting its clients wherever they do business, from major financial centers to emerging and growth markets. The firm represents many of the world’s leading corporations and major financial institutions, as well as emerging growth companies, governments and state-owned enterprises, often working on groundbreaking, precedent-setting matters. The firm has more than 850 lawyers around the world speaking mor e than 60 languages and practicing U.S., English, Fr ench, Ger man, Italian, Hong Kong, OHADA and Saudi law, and nearly half of its lawyers practice outside the United States. Combining legal knowledge with industry expertise, its lawyers provide commercial advice that helps clients achieve their ambitions. Shearman & Sterling is committed to forging long-term relationships with its clients, providing them with genuine insight and practical advice, and supporting them as they navigate the challenges of the 21st century global economy.

176 LEADERS

We are a people business, so let’s start with our employees. At Shearman, we have always made the health and well-being of our people our top priority, recognizing that law firms can be demanding places to work. This crisis has reinforced the importance of resilience and adaptability – both traits that we seek to nurture in our people – and we have been overwhelmed by the strength and commitment of our employees during this difficult time.

However, we also recognize that this is a time of heightened stress and uncertainty for many and have stepped up our support in response.

We accelerated our signature well-being initiative, Thrive@Shearman, to provide our people with readily available resources and support for their emotional, social, financial, intellectual and physical health.

Many of our clients are also our friends, so our first approach was simply to reach out to make sure they personally were managing well through the pandemic. Our second response was to provide easily accessible and highly practical legal support to help them navigate the crisis. At the start of the pandemic, we launched our COVID-19 Resource Center

“We accelerated our signature well-being initiative, Thrive@Shearman, to provide our people with readily available resources and support for their emotional, social, financial, intellectual and physical health.”

VOLUME 43, NUMBER 4

“In partnership with local community organizations and nonprofits, we have mobilized our people to provide critical relief to our communities on a global scale across five core areas – food, medical supplies, family support, nonprofit assistance and small business assistance.”

where we continue to share the latest regulatory updates and legal perspectives. As we learned more about our clients’ shared challenges, we developed our COVID-19 Insights Series, a series of partner-led, cross-practice discussions about the legal and business implications of the pandemic. As the crisis has global impact, we recognized that we would need to take a global view and developed our COVID-19 Legislation Tool, a global tracker that reports the latest jurisdiction-specific legislative updates.

The scale and global impact of the pandemic has been staggering. We are a global firm with offices in 24 countries and a diverse international workforce. As a result, we feel connected to many different international communities. Pro bono work and public service are part of the fabric of our firm, and our community response to the pandemic was coordinated centrally, but delivered locally. We launched our Global Signature Pro Bono & Community Service Initiative to address the challenges that the crisis has brought to our communities. In partnership with local community organizations and nonprofits, we have mobilized our people to provide critical relief to our communities on a global scale across five core areas – food, medical supplies, family support, nonprofit assistance and small business assistance.

Shearman & Sterling was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the firm addressing its business during this time in order to succeed in this challenging environment?

As a long-established firm, we have weathered many crises successfully, and we will do so again. We are a firm of problem solvers and lateral thinkers, and our clients look to us for support in crisis situations. The key to success is twofold: firstly, to stay close to our clients; and secondly, to look after our people. If we really listen to our clients, and we support our people to be the best they can be, success will follow.

How have Shearman & Sterling’s people changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

I am incredibly proud of our firm for adapting seamlessly to our new remote working environment and demonstrating that we can work collaboratively, effectively and productively despite the circumstances. The transition VOLUME 43, NUMBER 4

to remote working – virtually overnight – was, of course, a challenge, but our IT colleagues, in particular, worked incredibly hard to make it appear effortless. We already had the hardware and applications that we needed to move to a remote model, but had not tested this at scale before. The response of the firm was outstanding. Thanks to everyone’s adaptability, we were able to continue to provide our clients with excellent service and maintain business continuity across the firm.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Shearman & Sterling preparing for the next stage in this crisis?

As communities around the world continue to manage the impact of COVID-19 and navigate how to reopen, we are also formulating strategic plans to return to the firm’s offices.

We have a global approach to returning to our offices that incorporates the needs of each location. We are now at the stage where specific offices in some jurisdictions are returning to the workplace. In all of these plans, the health and well-being of our people, their families and our clients remains of paramount importance.

Shearman & Sterling has a long and deep commitment to New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

We remain deeply committed to New York City and are keen to play an active part in its recovery. Strong coordination and partnerships between the public and private sectors will continue to play a vital role in the success of the city’s responses to the evolving impacts of the pandemic. Government organizations and private institutions in various industries should continue to leverage each other’s experience, expertise and assets (i.e. technologies, data, research) to keep the city’s economy running. While this partnership is especially critical for the healthcare sector, other industries like childcare, education, hospitality and real estate can be reimagined to stay afloat through collaborative efforts between the public and private entities. As an active member of the Partnership for New York City, a nonprofit

organization committed to building bridges between the leaders of New York’s global industries and its government, we are at the table as discussions on these very issues are taking place. New York City has been through a lot in its long history, and we feel confident that this great City will come back even stronger from this crisis.

Shearman & Sterling is committed to building a diverse and inclusive workforce.

Will you discuss these efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

As a global law firm, diversity and inclusion must be part of our fabric, interwoven in who we are and all we do. We are committed to diversity and inclusion, not just because it is the right thing to do, but because we know that truly diverse teams are stronger, smarter and drive better client outcomes. In addition, our clients are demanding that we demonstrate our commitment to D&I and we are listening.

All law firms have work to do on diversity and inclusion, and we acknowledge that we do too.

It starts with attracting, retaining and developing the best and most diverse talent from around the globe to serve our clients with the insights, judgment and excellence that they expect from us. We have a long-term strategy that starts with legal education, runs through recruitment and retention, right through to partnership. It is one of the firm’s highest strategic priorities.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

Never has it been more important for those in a position of privilege to empathize with and intercede on behalf of those who do not enjoy the same advantages. The COVID-19 crisis, and the events surrounding the death of George Floyd and others, have brought this into high relief. Being part of a profession that is, and must always be, about fighting for equal justice under the law, we can all take action by using our skills to represent those who have been disproportionately impacted by the pandemic and the social injustice we have seen play out this year. While 2020 has been difficult, we can all play a part to accelerate change to ensure a more inclusive and equitable workplace and society in the years to come.

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New York’s Resilience

Science and Data An Interview with Kenneth L. Davis, MD, President and Chief Executive Officer, Mount Sinai Health System EDITORS’ NOTE Dr. Kenneth Davis The world is fighting a public attended the Icahn School of Medicine health crisis that is impacting all at Mount Sinai and completed a resicountries and their citizens. Mount dency and fellowship in psychiatry and Sinai Health System has been on pharmacology, respectively, at Stanford the front lines in this battle. What University Medical Center. Upon returndo you say to your team who are ing to Mount Sinai, he became Chief of the true leaders and heroes riskPsychiatry at the Mount Sinai-affiliated ing their lives to protect others?

Bronx Veterans Administration Medical I couldn’t be prouder of Center and launched Mount Sinai’s t h e i r efforts, their heroism and research program in the biology of that they put their lives on the line. schizophrenia and Alzheimer’s disease We must keep in mind that no one Kenneth L. Davis therapeutics. Davis was appointed CEO entered medicine nor it’s allied proof Mount Sinai Medical Center in 2003 fessions with the thought that someafter spending 15 years as Chair of Mount Sinai’s day they would be risking their lives. They Department of Psychiatry. He was the first director for knew that they would be hopefully helping many of the institution’s research entities and received others, relieving suffering, diminishing pain, one of the first and largest program project grants for prolonging life and fighting against disease, Alzheimer’s disease research from the National but they didn’t think that in doing that, they’d Institutes of Health. Davis also served as Dean of the be putting their own lives on the line, but Icahn School of Medicine at Mount Sinai from 2003 that’s what we asked them to do and they are to 2007 and as President of the American College of doing it. We are forever grateful.

Neuropsychopharmacology in 2006. In 2002, he was How critical is it follow data and scielected to the Institute of Medicine of the National ence when addressing a public health criAcademy of Sciences, and in 2009 his undergraduate sis, especially during a time of partisanship alma mater, Yale University, presented him with the and political divide in the country?

George H. W. Bush ’48 Lifetime of Leadership Award.

INSTITUTION BRIEF Mount Sinai Health System (mountsinai.org) encompasses the Icahn School of Medicine at Mount Sinai and eight hospitals, as well as a large and expanding ambulatory care network.

The eight hospitals – Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai St. Luke’s, Mount Sinai South Nassau, Mount Sinai West, and New York Eye and Ear Infirmary of Mount Sinai – have a vast geographic footprint throughout the New York metropolitan region. In 2018, Mount Sinai Health System hospitals received roughly 4 million patient visits, including inpatients, outpatients and the emergency department.

The Icahn School of Medicine at Mount Sinai opened in 1968 and has more than 6,500 faculty members in 34 academic departments and 39 clinical and research institutes. A renowned medical school, it is ranked number four in the nation among medical schools for overall research funding per principal investigator. The Mount Sinai Hospital is ranked number 14 in the nation by U.S. News & World Report and ranked in the top 20 nationally in eight medical specialties in the 2019-20 “Best Hospitals” guidebook.

The New York Eye and Ear Infirmary of Mount Sinai is also ranked nationally in ophthalmology.

178 LEADERS

It’s all about science and data. We need the best and most rigorous science possible and extensive data in order to make decisions about effective therapeutics. What are the effective approaches to care? When do you give a steroid?

When do you use a ventilator? There are a number of interventions that are possible, and we have to have their use be driven by science that creates data which directs what we do. That ensures that we are always providing the best medicine.

Where do you feel New York City stands in its fight against the virus and what are the keys to winning this war?

We’ve come from an unthinkable position to an incredible place where we are hardly seeing new patients now. That’s an 180 degree switch from where we were. We have to be extremely pleased with how we responded and where we came from and where we are now. It wouldn’t have happened without some of the great political leadership that we have had and the support that we have received from so many places.

Mount Sinai Health System is a purpose-driven organization with a long history of supporting its employees, patients and communities. How has Mount Sinai

The campus of Mount Sinai Health System on Manhattan’s Upper West Side VOLUME 43, NUMBER 4

“It’s all about science and data. We need the best and most rigorous science possible and extensive data in order to make decisions about effective therapeutics.”

Health System adapted the way it works during this unprecedented time in order to continue to effectively support its employees, patients and communities?

During this period in which we have a hiatus, we are hoping we don’t have a second wave, but recognize that we might have one, we need to take this time to really support those workers who put their lives on the line. They have a lot of stress. It would be wrong for us to think that there won’t be a substantial number of our people with post-traumatic stress disorders. We are seeing those now who are having problems sleeping or having problems with anxiety or who are somewhat dysphoric because of all the stress that they went through and the memories that they have. I can recall numerous e-mails that I received that have told of previous assignments before COVID where there might have been one death a month in a unit. Today, there might have been three deaths in a single shift. Those same front line workers may then go home to a husband or wife who is quarantined, and children who are away from school. They may have to share dinner with their spouse under the door while being petrified that they are going to make their family sick. They never dreamed that they would have to face this. It’s critical that we support those people.

We put together a whole center around post-traumatic care for our workers. We also have to remember that for many survivors, there is still organ damage that will compromise their lives going forward and they need post-COVID care too. They might have a heart or kidneys or lungs that were damaged or have suffered small strokes. They’re going to need a lot of rehab and have a long recovery. We have to work to help them too.

Mount Sinai Health System was built with an entrepreneurial spirit and an ability to be nimble and adapt. How critical has it been to be able to adapt and change course quickly in order to meet the challenges of the pandemic?

We were changing at the beginning with some incredible frequency. We have eight hospitals and 400 ambulatory sites. We would get input from any number of places that would require us to move within minutes and make decisions. Mount Sinai Brooklyn might have been overwhelmed with patients in their emergency room and needed a place to send patients. We were also dealing with issues like VOLUME 43, NUMBER 4

PPE sitting on the runway at Nanjing Airport in China and how we were going to get it out. We had to make decisions at the moment and be nimble and we did so with good results.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is Mount Sinai Health System preparing for the next stage in this crisis?

We have to be very careful. We can’t think that just because we’re doing well now that when people move indoors and schools begin to congregate students that the good news that we have now is going to continue. I would say the wisest thing to do is to be as conservative as we can be. We need to continue our social distancing, our masking, not congregating in large groups until such time that there’s an effective vaccine or vaccines. Only then will we be able to really revert to what was once our normal activities.

“We can provide science-based guidelines on how to return to a more normal state until we have a vaccine.”

Mount Sinai Health System is a leader in New York City. What are the keys to New York City’s recovery and what needs to be done to ensure a safe and effective reopening of the city?

We’ve already been approached by a number of large employer groups who are asking us to guide them on what life should be like when we return over the next few months to

more normal activity. What should we do? How should we screen? Can you help us with testing? We’re partnering with a number of large employee groups to provide testing with rapid results and to provide advice on guidelines on how they can return to work. We’ll encourage them to accept people who are working virtually until such time as there is an effective vaccine.

What do you see as the role that business and the private sector can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

We can provide science-based guidelines on how to return to a more normal state until we have a vaccine. We’ve lived it, we’ve seen it and we’ve been on the front lines of the generation of antibody tests, of convalescent plasma, and of streamlining some of the tests for COVID itself. We can be there to provide the critical information that people are going to need as life starts to return to a more “normal” state before we have a vaccine.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

When I was a very, very young child, maybe six or seven years old, my parents were petrified that I might get polio. Kids who were paralyzed by polio had their lives completely changed by polio and the work on a vaccine had been ongoing for decades. There was no treatment so my parents had lived through that for decades and were petrified. But look how different it is today. By the time we have a vaccine for COVID-19, we will have lived through this epidemic for less than a year, not for decades like my parents did with polio. This is a symbol of our progress and a reason for remaining positive about the future.

Science has moved so quickly that as soon as the world needed a vaccine, there were over a hundred institutions attempting to develop it.

There are now close to 25 that are in trials and there are three or four that are cutting toward the end stage. What a statement that makes about how fast science moves, how far we have come, that we can be so optimistic about curing a disease that is so threatening.

We will win and that’s a great statement about where science has taken humanity.

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New York’s Resilience

Making a Difference HELMSLEY An Interview with Alan D. Schnitzer, Chairman and Chief Executive Officer, The Travelers Companies, Inc. EDITORS’NOTE Alan Schnitzer became flow when they needed it most, we accelerCEO and a member of the company’s ated $100 million in commission payments Board of Directors in 2015, and was to eligible agents and brokers. elected Chairman of the Board in 2017.

As a company deeply rooted in our He joined Travelers in April 2007 as communities, we take pride in making a difVice Chairman and Chief Legal Officer. ference in the neighborhoods where we live He then went on to lead the company’s and serve. We donated $5 million to support Financial, Professional and International relief efforts across North America, the U.K. Insurance segment and subsequently the and Ireland. We also repurposed our kitchen company’s Business and International facilities in Hartford, Connecticut, to supply Insurance segment. He also oversaw local nonprofits with hot meals for memTravelers’ Field Management, Corporate bers of our community who need a helping Alan D. Schnitzer Communications and Public Policy hand. Additionally, thanks to the big hearts organizations. Before joining Travelers, and generosity of the Travelers family, we’ve Schnitzer served as the company’s lead outside coun- been able to purchase meals from local restaurants for sel as a partner in the law firm of Simpson Thacher & front line healthcare workers.

Bartlett LLP, where he advised corporate clients on a There have been countless individual acts of variety of transactions and general corporate law mat- kindness and support across the Travelers family, both ters. Schnitzer is a member of the Board of Trustees of large and small. I am proud that Travelers has stepped the University of Pennsylvania and serves on the Board up in so many ways for the people and communities of Directors of the New York City Ballet and Memorial we are privileged to serve.

Sloan Kettering Cancer Center. Schnitzer earned his How has your business changed since the undergraduate degree in finance and accounting from pandemic began and what has helped Travelers The Wharton School of the University of Pennsylvania succeed during this time? and his JD from Columbia Law School.

More than anything, our success during this time is a tribute to our extraordinary workforce. The people COMPANY BRIEF Travelers (travelers.com) has been of Travelers have risen to the occasion with commitaround for more than 160 years and has earned a ment, compassion and ingenuity. Back in March, for reputation as one of the best property casualty insur- example, as the pandemic was unfolding, our Claim ers in the industry. It is a leader in personal, business team faced a challenge: Demand was surging for our and specialty insurance and the only property casu- proprietary Virtual Visits tool that allows us to engage alty company in the Dow Jones Industrial Average. Its digitally with our customers, injured workers and othapproximately 30,000 employees and 13,500 indepen- ers. To scale up usage of the application, we needed a dent agents and brokers in the United States, Canada, training website and we needed it fast. With focus, flexthe United Kingdom and Ireland help provide its cus- ibility and teamwork, this group launched the training tomers with both peace of mind and the confidence to site in a matter of days and adoption of Virtual Visits has reach higher and do more. already increased tenfold as a result of their efforts. The technological achievement was impressive, but more Travelers is a purpose-driven company with a than that, it was important – it helped us keep our collong history of helping those in need. How has leagues and customers safe.

Travelers supported its customers, agents, broOur Technology and Business Resiliency teams kers and communities during this time? also deserve recognition for making sure that we were At Travelers, we were prepared for a moment like prepared. Long before COVID-19 was making headthis. We know we are going to be tested from time to lines, they were taking action so that we could seamtime and planning for the unknown and the unfore- lessly transition to what I call our “normal for now.” seeable is what we do. So that we didn’t miss a beat There is a great deal of discussion about in providing the service and response our customers businesses reopening. What is your outlook for expect from us, we shifted quickly to rely more heav- what this new normal may look like and how ily on our suite of state-of-the-art digital tools. In many is Travelers preparing for the next stage in this cases, we can resolve claims, conduct premium audits crisis? and handle risk control assessments virtually. Another We’re taking a very gradual, deliberate approach way we’ve supported our customers during a difficult in reopening our offices to employees beyond those time is by offering auto premium credits and billing who are worksite-essential. In every decision we relief. Similarly, to give our partners a boost in cash make and action we take, the health and safety of 180 LEADERS

our employees and business partners is our top concern. We recognize that not all our employees will be ready to go back at the same time and not all locations will be safe enough to reopen simultaneously.

When our offices do reopen, at least at first, it’ll be at a fraction of their normal capacity for safety reasons.

Subject to those considerations, we will try to open up our offices as soon as practical. There is a great deal of value in working together. There are countless examples where the outcome of an impromptu meeting has led to a great idea or a better business decision. Important informal training takes place around the proverbial water cooler. We meet mentors when we least expect it. As we work remotely, there’s no question we are missing the small, personal interactions that ground us and make us feel a sense of connection to one another. We can accomplish a lot on Skype or Zoom, but these tools aren’t a long-term substitute for personal interaction. When the time is right, we’ll get back to the office. In the meantime, we are well-positioned for continued success.

There is a much needed call for racial equality that is happening across the country. Travelers has a strong commitment to building a diverse and inclusive workforce. Will you discuss your recent initiatives to support these efforts?

Diversity and inclusion as well as racial equity are fundamental to our culture. After the recent tragic reminders of racial injustice in America, we took a long, hard look at what we could improve at Travelers. While we’ve had robust diversity and inclusion programs in place for years, we reassessed them and held important conversations about race and equality. In order to improve our pipeline of diverse talent and representation in leadership, we’ve made changes to our succession planning and talent management processes to be even more intentional about identifying opportunities to promote people of color into leadership positions and attract others from outside the company. We have also created a new position to ensure we have a dedicated leader to serve as an equity ambassador for employees. Additionally, we have updated our mandatory diversity training program to include an enhanced focus on unconscious bias.

Our commitment to doing the right thing extends beyond the workplace and into our communities, and we have made a $1 million contribution to organizations including the NAACP Legal Defense and Educational Fund, the National Urban League, YWCA Minneapolis and the Minnesota-based We Love Midway fund.

All of us have a role to play in shaping a more equitable world. For the Travelers family, these aren’t our first steps in promoting racial justice, and they won’t be our last.

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HELMSLEYSPEAR

HELMSLEYSPEAR Since 1866

A proud heritage. An exciting future.

212.396.8100 HELMSLEYSPEAR.COM

New York’s Resilience

Relationship-Centric An Interview with Raymond L Qiao, Chief Lending Officer and Executive Vice President, Bank of China, U.S.A. EDITORS’ NOTE Raymond Qiao office building at 1045 Avenue of the joined Bank of China’s New York Americas, designed by world renowned Branch in 1998 and currently architect IM Pei. Totaling 471,000 square serves as Chief Lending Officer and feet, the iconic building, adjacent to Executive Vice President. In this Bryant Park, now serves as the U.S. role, he oversees all of the bank’s corheadquarters of BOC U.S.A. representporate banking and lending pracing the New York, Queens, Chicago and tices, including project finance, Los Angeles branches. Since 1981, BOC commercial real estate and finanNew York has grown from a handful of cial institutions. In addition, Qiao employees to over 700 full-time employsupervises the operation of Bank of ees today, which is a manifestation of China’s Los Angeles Branch. In our long-term commitment to the city.

Raymond L Qiao 2016, he was ranked #1 among Will you highlight BOC U.S.A.’s the 50 Most Important Figures in offerings and key areas of focus?

Commercial Real Estate Finance by Commercial As the oldest and largest Chinese bank in Observer. He was also awarded the Outstanding America, we have directly experienced the devel50 Asian Americans in Business in 2015, recog- opment of close financial ties between the U.S. nizing his contribution to local Asian commu- and China, often with New York at the center. In nity development. Qiao holds a Master’s degree our nearly 40 years operating in the U.S., we have in economics and an MBA degree in finance. grown from a middle-market trade finance bank into a full-service commercial bank equipped to COMPANY BRIEF As China’s most globalized serve New York City’s dynamic and diversified and integrated bank, Bank of China (boc.cn/en) corporate clientele including Fortune 500 compahas a well-established global service network nies. We now provide comprehensive services to with institutions set up across the Chinese main- local businesses and global corporations. Through land as well as in 57 countries and regions. It our lines of business spanning corporate banking, has established an integrated service platform commodities finance, financial institutions, trade based on the pillars of its corporate bank- services, global markets and personal banking, we ing, personal banking, financial markets and offer a wide array of financing products, deposits, other commercial banking business, which cov- clearing house activities, letters of credit and capital ers investment banking, direct investment, securi- markets services. ties, insurance, funds, aircraft leasing and other We also provide bespoke financing soluareas, thus providing its customers with a com- tions to top-tier commercial real estate projects prehensive range of financial services. Bank of located throughout New York City which is a China U.S.A. (bankofchina.com/us/en) has major primary target market. We have long been branches in New York City, Queens, Chicago committed to the New York City real estate marand Los Angeles. ket, expanding our lending capabilities to fund key projects even during and immediately after Will you discuss Bank of China, U.S.A.’s his- the financial crisis in 2008. Through our close tory in New York City and how the business connection to the community and our commithas evolved? ment to serving New York, we were an active Bank of China, U.S.A. (“BOC U.S.A.”) has a part of the city’s recovery during this time, chanlong history and presence in New York City, having neling the city’s vitality and ability to rise from first established a presence in New York in 1936 to any and every challenge. facilitate trade and foreign exchange between the Our impact on the city can be seen in the two countries. In 1981, Bank of China reopened a developments which have leveraged real estate branch at 410 Madison Avenue and expanded its capabilities including term, value add and conoffering to include retail and commercial services. struction debt for institutional quality real estate.

Shortly thereafter, a second branch was opened Some of our most significant recent projects in Downtown New York City in 1985, which was include: One Vanderbilt Avenue, adjacent to relocated to Queens in 2013.

Grand Central Station; The Eugene, a multifamily As BOC U.S.A.’s business expanded across high rise with an affordable housing component; the United States, our office requirements also 50 Hudson Yards; and the mixed-use Industry City increased and in 2016 we acquired a newly built complex in Brooklyn.

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Another key focus area for BOC U.S.A. is promoting the internationalization of the RMB, which has been of increasing significance to the global economy in recent years. Thanks to our global RMB clearing network, a broad customer base from home and abroad, professional talent pool and cross-border financial products, BOC U.S.A. is the premier bank for cross-border RMB services.

By the end of March 2020, Bank of China U.S.A. ranked 24th among 170 foreign-funded banks and 54th among 4,464 commercial banks in the American banking industry.

How do you define the target market for BOC U.S.A.?

Over 90 percent of BOC U.S.A. clients are leading American companies with whom the bank partners to support their business objectives locally and across borders. Fortune 500 companies based in New York City, local SMEs, and best-in-class institutional and high-net-worth individual real estate owners and developers for commercial real estate finance is our target market.

We proudly manage banking relationships with New York-based Pfizer, IBM, Pepsi, Blackstone, Brookfield Properties, SL Green Realty Corp. and Vornado Realty Trust.

How critical is corporate responsibility and community engagement to BOC U.S.A.?

BOC has a global platform with a footprint in 61 countries, but our culture is grounded in a commitment to the local communities in which we serve. This is especially true here in New York City where we have a very active CSR program to engage with and support those who need it most. We provide financing for lowand medium-income real estate projects, which includes grants to local nonprofit organizations, participation in small and medium size businessfinancing programs and staff engagement. We also established a workplace mentoring program with Big Brothers and Big Sisters of New York where BOC professionals mentor high school students and help map out their career goals at our New York City office building.

More recently, as COVID-19 spread across New York, we immediately mobilized and determined where we could provide the most impactful relief efforts. We secured and donated over 120,000 pieces of PPE to local hospitals, senior care facilities, NYPD, MTA and the New York Sanitation Department. As ICU capacity was running low, we helped sponsor the expansion of the ICU at NewYork-Presbyterian Downtown hospital, which was severely in need. We also VOLUME 43, NUMBER 4

The headquarters building of BOC U.S.A. in Manhattan

partnered with a local nonprofit and restaurant to provide free home-delivered meals to medical workers and the elderly. We also of course supported our customers during this difficult time, participating in the Paycheck Protection Program (“PPP”) to provide for those small businesses that were adversely affected by business shutdowns or reduced trade as a result of the virus.

What is your outlook for New York’s reopening and recovery?

New York City earned the moniker “The City That Never Sleeps” for a good reason. New York is a major domestic hub for finance, commerce, education, healthcare, culture and lifestyle, which means that many want to base their business here.

This is in addition to a vibrant tourism market.

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Founded centuries ago, it has survived numerous challenges from the Great Depression, 9/11, blackouts and numerous hurricanes. Each time adversity struck, we persevered, adapted and came out much stronger. New York is resilient and while we face this latest challenge in COVID-19, we are confident that once a vaccine is developed, people will start feeling safe again and the economy will start to recover. It will take time, but we anticipate a return to the energy level associated with New York in due course.

How critical is a strong New York City economy to the overall U.S. economy?

New York is one of the richest and most powerful states in the United States, with the city alone encompassing the largest municipal

and regional economy in the U.S. New York’s economic output is so significant that its gross domestic product is comparable to many other countries in the world, such as Canada. In 2019, the GDP of New York State was $1.73 trillion according to the Bureau of Economic Analysis, comparable to the GDP of Canada ($1.73 trillion) and more than South Korea ($1.64 trillion).

As a global hub of business and commerce, many Fortune 500 corporations are headquartered in New York City, as are a large number of multinational corporations. Finance, technology, real estate, insurance and healthcare all form the basis of New York City’s economy. The city is also the nation’s most important center for mass media, journalism, and publishing. Creative industries such as digital media, advertising, fashion, design, and architecture account for a growing share of employment. These industries experienced a 6.6 percent growth in employment from 2008 to 2017, according to the NYC Comptroller’s 2019 report on “The Creative Economy.” As a major gateway city, relevant not only to the rest of the U.S but globally, we believe that as New York bounces back from the economic impact of the pandemic, the overall U.S. economy will also benefit.

Will you highlight the strength and expertise of BOC U.S.A’s workforce?

Our employees are our most valuable assets.

Strong and visionary leadership enable our local lines of business to serve our clients and customers effectively and efficiently, offering them best in class service. What sets us apart from peers is the talent we invest in across our local offices to execute our business strategy and deliver a high touch, ease of execution product.

With a global platform, we benefit from the best of both worlds. We have industry-focused local talent in New York, with the support and backing of international professionals from our platform across 61 countries. We merge the best of intellectual and cultural diversity under one roof. This diversity of ideas and experiences promotes lots of learning and idea sharing. It is a rich and diverse environment to work in and allows us to stay true to our commitment of bridging the gap between the U.S. and Chinese business communities.

What are the priorities for BOC U.S.A. in the U.S. market?

Bank of China is committed to developing long-term relationships with our U.S. clients. As the first Chinese bank in the U.S. market, we are here to serve the local economy and support U.S. businesses, from the small local enterprises to large Fortune 500 organizations. Being relationship-centric is intrinsic to our core and this approach has grown our brand across the U.S., resulting in the majority of our deal flow being sourced from existing relationships and word of mouth referrals.

We also embrace the highest standards of compliance in all markets in which we operate and continuously promote a strong ethical and compliant culture throughout our global organization. One of our highest priorities is that we continue to maintain an exceptional operational environment and system of internal controls and processes that proactively identify and report improper activities in order to best protect our customers, investors, Board, and employees.

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LEADERS 183

New York’s Resilience

Uniting Two Powerful Brands An Interview with Bess Freedman, Chief Executive Officer, Brown Harris Stevens (BHS) EDITORS’ NOTE Bess Freedman a better place than we found it, and is the first CEO of luxury r eal that is what these amazing essential estate firm Brown Harris Stevens. workers are doing 24/7. It’s humFreedman, previously the company’s bling and we should all do our best Co-President, joined Brown Harris to pay it forward.

Stevens when its President, Hall Brown Harris Stevens and Willkie, appointed her in 2013 to Halstead have come together to join foster business development for forces. Will you discuss this decision the agents and the firm. Prior to and the value that you believe the joining BHS, Fr eedman served combined company will bring to its as Senior Managing Director at clients?

Corcoran where, as an agent, she Brown Harris Stevens is a legacy Bess Freedman attained gr eat success at their brand that has historically dominated Carnegie Hill office. She earned her the luxury market and Halstead has undergraduate degree from Ithaca College and been consistently recognized for their innoher law degree from The University of the District vative marketing and technology. Combining of Columbia, David A. Clarke School of Law, in these two powerhouse brands creates an Washington, D.C. Before entering real estate, unstoppable force in the industry. We now she practiced law as an Assistant State’s Attorney have 2,500 agents across 55 offices in New in Montgomery County, Maryland, and also York City, the Hamptons, the Hudson Valley, worked at Legal Aid as an attorney. Freedman New Jersey, Connecticut, Palm Beach, and is a member of the Florida, Washington, D.C. Miami. Joining our strengths creates a stronand Maryland Bar, and worked in New York pro ger company for the future with more regions hac vice. and greater exposure for our listings across the country and internationally as well. Now FIRM BRIEF Brown Harris Stevens (bhsusa.com) that we are uniting under the Brown Harris is one of the most prominent privately-held real Stevens brand, we have more resources availestate firms in the world. Established in 1873, able to us than ever before. the company is headquartered in New York City, Did BHS and Halstead have similar operates offices in the Hamptons, Palm Beach, cultures and how critical is it for the and Miami, and oversees the sale of marquee company culture to stay strong with the properties around the world. Its operating divi- transition taking place in combining sions offer a full suite of residential sales ser- the two companies? vices, residential property management, new development marketing and sales, relocation, appraisal and consulting, commercial sales, healthcare real estate and insurance services.

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

Words will never adequately express how much these front line heroes mean to me, and to all of us. They put themselves in harm’s way every day to make sure the country keeps running, that we are safe and comfortable, and I am beyond grateful. I believe that we all should strive to leave the world in 184 LEADERS

Both Halstead and Brown Harris Stevens individually are extremely powerful brands, but united we are much stronger. We are taking the best of both firms and are creating a company with depth and breadth for the future entirely focused on cultivating the best experience for our agents and clients.

BHS is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has BHS adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, clients and communities?

We have navigated the pandemic era very successfully through investing more in virtual technologies and strategies. On the employee side, we are in constant communication whether it’s over e-mail, phone, or Zoom. Each of our different regions were subject to different government mandates as far as restrictions go, and New York City was certainly hit hardest. We had to close our offices and conduct everything remotely.

Now that we have been allowed to reopen our offices at 50 percent capacity and agents can show in person again with strict social distancing and procedural protocols in place, BHS has implemented staggered schedules for employees and made masks, gloves and hand sanitizer available to our agents and staff.

The health and wellbeing of our entire community is what is most important. We aren’t

“There are many businesses out there which

unfortunately will not survive this challenging time, yet we have doubled our resources, opened more locations, and increased our agent count and overall sales volume.”

VOLUME 43, NUMBER 4

“Brown Harris Stevens is a legacy brand that has historically dominated the luxury market and Halstead has been consistently recognized for their innovative marketing and technology. Combining these two powerhouse brands creates an unstoppable force in the industry.”

forcing anyone to come into the office but have made it as safe as possible if they feel comfortable being here. We have still been operating remotely and using video and 3D tours to give clients a first look at properties.

Fortunately, the market has picked up and all of our regions are doing very well.

How have BHS’ people changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

Many of our staff continue to support our agents and their business by working remotely and it has been incredibly successful. In-person meetings should not be happening with any regularity, and health and safety are paramount. My team has been so creative and patient throughout this process.

They navigated work from home during a pandemic, childcare, illness, a restructuring, and with all the unknowns they still exceeded expectations in providing the superlative customer service for which BHS is known. We even launched an internal tech platform for agents called MAIA which streamlines all marketing and communications functions that can be accessed from anywhere at any time.

I could not be prouder of everyone, from our owners at Terra Holdings to our administrative and back office staff and, of course, our agents. We not only survived a tumultuous period for our industry; we thrived.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like and how is BHS preparing for the next stage in this crisis?

Brown Harris Stevens is in a unique position because we have grown during this downturn thanks to our joining forces with Halstead. There are many businesses out there which unfortunately will not survive this challenging time, yet we have doubled our resources, opened more locations, and increased our agent count and overall sales volume. Market activity is strong, and if showings can continue, we will be in a good position should offices need to physically close again. There is a lot of talk about commercial real estate suffering, especially in places like Midtown Manhattan, but New York City has come back from crises before and it will do so again. The more precautions we take now, the better our economy will be overall and the faster we will be able to recover. I don’t think we can count on anything being “normal” again until we have an effective treatment or vaccine for COVID-19.

BHS is headquartered in New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and what is your outlook for the real estate market as you look to the future?

This pandemic is an unprecedented event in our lifetime, and I don’t think anyone can predict with certainty what will happen. I know that New York City was in a period of correction

“Diversity and inclusion are vital to the growth and health of any business in terms of creativity and culture. Brown Harris Stevens is committed to creating a better work environment for everyone that reflects the communities we serve.”

even before the coronavirus hit, so prices were already coming down. Higher city and state taxes that passed last year also helped to drive people to other areas of the country that had lower taxes, like Florida. The school situation is also still evolving. While schools were given the green light to reopen, many parents are still not comfortable sending their children in person and are choosing to reside outside New York City and enroll their children remotely. There has been an uptick in activity in the New York City suburbs, but there has also been movement within the City because mortgage rates are at historic lows and negotiability is high. If showings can take place in person, the market in NYC should remain steady.

BHS is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

Diversity and inclusion are vital to the growth and health of any business in terms of creativity and culture. Brown Harris Stevens is committed to creating a better work environment for everyone that reflects the communities we serve. Human rights and fair housing are at the core of our business and we must exude this from the inside out. We have addressed this in many ways with our staff and agents, especially now against the background of increased calls for social justice around the country. We have explicitly spelled out that racism has no place at Brown Harris Stevens. Of course, there is more work to be done, but I believe we are on the right path to a better future.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

Personally, I found that during this time it is so easy to get consumed with the unknown and I had to intentionally carve out time to take care of myself. Every day, even if it’s just for 15 minutes, I make sure to meditate or exercise or check in on a loved one. You must take care of yourself in all of this and start small or you will lose sight of the big picture. Focus on “the now” and what you can do at this very minute that is positive, even if it’s simply remembering to make your bed in the morning. Practice gratitude – little actions make for big change and today is all we have.

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New York’s Resilience

Leadership By All An Interview with Louis A. Shapiro, President and Chief Executive Officer, HSS EDITORS’ NOTE Lou Shapir o At HSS, we are singularly focused assumed his current position in on the treatment of musculoskeletal October 2006. Previously, he served conditions. When th e COVID- 19 as Executive Vice President and pandemic hit New York City hard, Chief Operating Officer of Geisinger we did not let this stop us from helpHealth System’s Clinical Enterprise. ing our community in need. We proHe began his career at Allegheny actively suspended all but the most General Hospital in Pittsburgh and essential orthopedic surgery, which then joined McKinsey & Company allowed us to free up capacity, supas a leader within their healthplies and staff to provide critical care practice. Shapiro is a felcare and medical surgery to overflow low of the American College of patients from other New York City Louis A. Shapiro Healthcar e Executives, for mer hospitals. This was done before any Chair of the Gr eater New York city, state or federal mandate. We Hospital Association Board of Governors (2014- rapidly transformed our operating rooms and 2015), and on the board of Crutches 4 Kids and post-anesthesia care units into intensive care Latitude Food Allergy Care. units. We deployed tens of thousands of units of surplus personal protective equipment (PPE) INSTITUTION BRIEF HSS (hss.edu) is the world’s to other hospitals in need. leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the tenth consecutive year) and No. 3 in rheumatology by U.S. News & World Report (2019-2020), and named a leader in pediatric orthopedics by U.S. News & World Report “Best Children’s Hospitals” (2019-2020). HSS has a main campus in New York City and a growing network of related facilities. In 2018, HSS provided care to 139,000 patients and performed more than 32,000 surgical procedures, and people from all 50 U.S. states and 80 countries traveled to receive care at HSS. In addition to patient care, HSS leads the field in research, innovation and education. Through HSS Global Ventures and the HSS Education Institute, the institution is collaborating with medical centers and other organizations to advance the quality and value of musculoskeletal care and to make world-class HSS care more widely accessible nationally and internationally.

HSS is the official hospital for a number of professional sports organizations and teams including the New York Giants, New York Mets, New York Knicks, Brooklyn Nets, UFC, US Rowing, US Biathlon, US Lacrosse, and USA Basketball. HSS is one of only three hospitals in the United States designated as a Medical Center of Excellence by FIFA.

“At HSS, we believe in

a “Leadership By All” philosophy

that allows us

to operate with

unmatched dedication while supporting every member of

our organization.”

HSS is a purpose-driven institution with a long history of supporting its employees, patients and communities. How has HSS adapted its business and the way it works during this unprecedented time in order to continue to effectively support its employees, patients and communities?

186 LEADERS

Recognizing the enormity of the crisis and its impact on the HSS community, as well as the unique burden the current situation places on our frontline clinicians, we quickly mobilized to devise new ways to assist HSS staff and their

families. A firm commitment to frequent and transparent communication across the organization was essential. We established a Clinician Peer Support program to address the stress related to COVID-19, formed a Wellness and Resiliency Council and appointed a 23-year U.S. Special Forces veteran trauma nurse to the new position of Chief Wellness and Resiliency Officer. We also supported employees with bus and other transportation services, childcare, temporary housing, elder care support, discounted tutoring/test preparation and self-care resources. Daily e-mail and video updates were deployed, weekly livestreams were held and a custom web app was established, making real-time information and support available to all staff 24/7. Wellness offerings have expanded to include employee counseling by phone or video chat and phone and web-based applications promoting meditation and anxiety-management exercises.

HSS was built with an entrepreneurial spirit and an ability to be nimble and adapt.

How is HSS addressing its business during this time in order to succeed in this challenging environment?

As a leading healthcare organization, HSS remains steadfast in our commitment to uphold our mission of delivering the highest caliber of care, conducting leading-edge research and educating the next generation of musculoskeletal leaders. The investments we have made in our care management enterprise during the COVID-19 pandemic will allow us to continue to do what we do – and do it even better. Our research enterprise will continue to redefine and shape the field of musculoskeletal health. We will continue to nimbly execute on our critical role in this crisis, and will return better and stronger, pioneering research and discoveries and getting people back to what they need and love to do better than anyplace else.

How has HSS’ workforce changed the way they work in order to be effective with the changes that have been necessary for all organizations to make and how proud are you to see the resilience of your team?

I have always been proud of the way we operate at HSS, but during this pandemic my pride has risen to a new level. Truly exceptional demonstrations of teamwork have been constantly on display during this time of crisis. At HSS, we live by the philosophy of “Leadership By All,” where everyone is a leader regardless of your role. Because of this, everyone at HSS upholds the same level of dedication and commitment to our organization, the VOLUME 43, NUMBER 4

HSS on East 70th Street

patients we serve and our community. This is evident not only in our clinical staff, but all of our support staff who make what we do possible, whether they are physically at an HSS location or continuing to provide that support remotely. I have never been prouder to lead this organization than I have been during the COVID-19 pandemic.

There is a great deal of discussion about businesses reopening in a “new normal.”

What is your outlook for what this new normal may look like and how is HSS approaching the next stage in this crisis?

COVID-19 is a defining moment in HSS’ history. While change has become a “new normal,” we continue to plan for the future. We continue to learn, and the insights we gain from these learnings are what make us a stronger organization.

COVID-19 has bolstered what was already an extremely impressive foundation of teamwork, decision-making and leadership today and for our future.

HSS is headquartered in New York City. What are the keys to New York City’s recovery?

With the outbreak and spread of the COVID19 pandemic, New York City has undergone a seismic shift in daily life. But this city is resilient, and it is crucial we continue to follow policies and protocols in place to ensure a healthier future and a safe reopening.

VOLUME 43, NUMBER 4

HSS is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it to have diverse perspectives and experiences at the table when making business decisions?

HSS strives to deliver optimal care and services to all our patients by adopting initiatives, behaviors, attitudes and policies that enhance cultural competency and inclusion while serving a multicultural population, regardless of race, color, creed, sexual orientation, ethnic origin or any other background or identity. To do this, we ourselves must foster a culture of diversity. It is essential that within any organization, diverse perspectives and voices are included and heard. Our culture of tolerance, understanding and respect allows us to gain a broader perspective on challenges and evaluate solutions from an array of angles. At HSS, we have a Diversity and Inclusion Council that is working to develop and offer multiple opportunities for individuals across HSS to share their voices. With this input, the Council is helping to shape strategies that ensure HSS exemplifies the values of diversity and inclusion. A first step was to elevate diversity and inclusion as an explicit value and accountable commitment of the organization.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

At HSS, we believe in a “Leadership

By All” philosophy that allows us to operate with unmatched dedication while supporting every member of our organization.

It is crucial that organizations educate and support their staff while also cultivating a culture that allows them to feel proud. When this is fundamentally solid, organizations have an opportunity to excel. You become a trusted source on the outside when you build trust from within.

You are known to be an optimistic person. During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

The trauma of the pandemic and events taking place in our world today will likely outlast the virus itself. During a tumultuous time, take time for yourself to cope with what is going on around you. Remember that difficult times never last, but resilient people do.

Throughout life, we are constantly climbing a mountain, and there will be moments that push us to the bottom of the mountain and require us to stand up and climb back up. That’s the important part – that we always keep climbing.

It makes us stronger, no matter how hard the challenges are ahead.

•

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New York’s Resilience

Rebuilding New York An Interview with Kent M. Swig, President, Swig Equities, LLC EDITORS’ NOTE Kent Swig is also state and local governmental reguOwner and Co-Chairman of Terra lations that have been put in place.

Holdings, LLC, which is the parThis means mandating that all staff ent company of Br own Harris wear masks in our offices (except for Stevens, Halstead Property, and individual, private offices), providing Vanderbilt Insurance. He is also hand sanitizer to all, staggering the Owner and President of Helmsley times and dates of when people are Spear, LLC; Owner of Falcon Pacific in the office, and changing commute Construction, LLC; Chair man times for our staff so that “rush-hour” of Dignity Holdings, LLC; and commuting can be avoided, among Principal in The Swig Company. many other procedures.

Swig holds a BA degree in Chinese Most importantly, we have been Kent M. Swig history from Brown University. He providing emotional and financial supattended Hastings College of Law in port, to the best of our abilities, to all San Francisco, where he was selected for the Law of our staff, who are the most precious and Review. valuable resourse that we have.

Your business is headquartered in New The world is fighting a public health crisis York City. What are the keys to New York that is impacting all countries and their City’s recovery and how critical is it for citizens. The pandemic is being fought on there to be a strong public/private partnerthe front lines by healthcare workers, first ship to ensure a safe and effective reopenresponders, those providing supplies and ing of New York City? meals, transportation workers and all other It is absolutely essential to have a private essential workers. What do you say to these and public partnership in order to overcome true leaders and heroes that are risking the impacts of the COVID-19 virus. The critical their lives to protect others? components for New York City’s recovery are I say to them that we support you, respect severalfold: you, and sincerely thank you for your sacrifice • Insuring the health of our citizens. and efforts to protect and save all Americans.

• Insuring the safety and protection of our Further, our nation has one national problem, citizens. the COVID-19 virus, and not 50 individual state • Maintaining a safe and full-service transproblems. What we need is our national leader, portation system. our President, to acknowledge that we have a In order to achieve these goals, we need the pandemic in our country and to lead our coun- help and support of the Federal Government, as try forward through a national and unified plan do most states in our country. to address and respond to this national probFirst, we need to develop a vaccine for lem. Unfortunately, our President is instead COVID-19. This vaccine will be ultimately creating 50 separate state problems with little developed, and the health of our citizens will national, unified leadership which is exacerbat- once again take hold. ing the problem.

Next, we need to work together – our New Helmsley Spear and Swig Equities are York City citizens and the Police Department – purpose-driven companies with a long his- to insure the safety of all our citizens by better tory of supporting their employees, cli- trained and more empathetic police officers and ents and communities. How have you a more supportive citizenry. Through a unified adapted the business during this unprec- focus, we will be able to lead our city to a return edented time in order to continue to effec- to normalcy and prosperity. tively support your employees, clients and Lastly, we need the Federal Government’s communities? financial help to support the MTA so that First of all, the health and safety of all of New York City can maintain its full array of our staff is the most important responsibility services for all current public transportation that I have. Our companies have closed dur- systems. ing the time that we have been SIPing (shelYou are a student of real estate and tering in place) and we are now thoughtfully have experienced the ups and downs in and carefully opening by following all of the the industry. What is your outlook for a real 188 LEADERS

estate recovery in New York City and what are the keys to bringing the real estate market back?

New York City’s pulse revolves around real estate, similar to the pulse in Los Angeles revolving around the entertainment industry.

Everyone in New York City talks about a great new restaurant that has been discovered, the incredible new store that opened up, a wonderful new museum that no one has yet visited, and the best neighborhood in which to live.

The COVID-19 pandemic has temporarily paused our dynamic city, but only temporarily. As I mentioned earlier, we need the Federal Government’s support to help financially “bridge” our city to the other side of this pandemic.

During the short term, the next 6 to 12 months, New York City will experience continued problems like the rest of America. When a vaccine is developed, our city’s real estate will once again be filled with tenants, albeit at a reduced rental price point. Medium term of two to three years, and over the long term and beyond that, real estate will continue to be a strong and dominant component of New York City’s economy.

During this difficult and uncertain time, what are you telling your people and what would you say to young people who are deeply concerned and uncertain about the future?

The key to New York City’s success depends significantly on the points I discussed earlier. As to “why” New York City will continue to be a world leader, that is simple: because of our energy, creativity, opportunity…because of our people.

During the SIPing period, when New York City closed down, many businesses were able to operate somewhat efficiently and somewhat productively. However, creativity and opportunity were diminished, if not entirely disappeared. Our city’s success has been and will continue to be because of our citizens. We have a dynamic and powerful energy within our city that is unique to the world, and our energy is housed in a dense, urban environment which is so attractive to the youth of America.

Unfortunately, our strength of energy and density is also our weakness during the pandemic. However, this pandemic will end and once again, New York City will become the economic, financial and cultural leader of the world. It is almost impossible to diminish the energy of our city.

•

VOLUME 43, NUMBER 4

New York’s Resilience

Continuous Reinvention An Interview with Joseph C. Shenker, Chair, Sullivan & Cromwell LLP EDITORS’ NOTE Joseph Shenker and our skill sets, we can accomplish joined Sullivan & Cromwell upon much more. graduation from Columbia Law How concerned are you about School in 1980, became a partner New York’s future and its ability to in 1986, led the firm’s global comremain a leading global city? mercial real estate practice for more It all depends on our ability to bring than 20 years, has been a member of together the public/private partnership to the firm’s Management Committee deal with the existing and new issues. since 1996, and was named Vice How has Sullivan & Cromwell Chairman in 2006 and Chairman adapted its business to effectively on January 1, 2010. Among his pro serve its clients during this unprecbono and community activities, Shenker edented time?

Joseph C. Shenker is a member of the Dean’s Council of Following our experience in the Board of Visitors of Columbia Law Superstorm Sandy, when we had to School and served on the Board of Trustees of the close our downtown headquarters for almost 2 Mount Sinai Medical Center and as a trustee and weeks and move our lawyers to other sites in the Chairman of the Met Council on Jewish Poverty. city, we decided to create a technology infrastructure that would avoid the need for any office site FIRM BRIEF Headquartered in New York, should an even more widespread interruption Sullivan & Cromwell LLP (sullcrom.com) pro- take place. In the years since 2012, we spent heavvides the highest-quality legal advice and repre- ily building that remote work technology infrasentation to clients around the world. The results structure. Thus, we were able to successfully pivot the firm achieves have set it apart for more than on short notice from a largely in-office model in 140 years and have become a model for the mod- our 13 offices around the world to remote work. ern practice of law. Today, Sullivan & Cromwell is a leader in each of its core practice areas and in each of its geographic markets. The firm’s success is the result of the quality of its lawyers, one of the most broadly and deeply trained collection of lawyers in the world.

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

THANK YOU! None of our communities could have gotten through this without you. I very much hope that this gratefulness will also translate into better health safeguards, equipment and appropriately scaled pay for you.

How critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York?

It is completely necessary and is an opportunity to bring together private enterprise and government to deal with the existing problems that surfaced during the pandemic as well as those caused by it. Each have something to contribute, and by combining our resources VOLUME 43, NUMBER 4

“Our goal is to continuously reinvent ourselves in order to maintain our model of innovative, creative and outsidethe-box thinking in every aspect of our management and practice. You can only have that if you reinvent from the broadest possible ‘pool’ of people with the most divergent backgrounds.”

How critical is it for Sullivan & Cromwell to have a diverse and inclusive workforce in order to bring different experiences and ideas to the table when making business decisions?

The New York legal graveyard and indeed the corporate graveyard – the annals of bankruptcy cases – are filled with organizations that looked inward and were insular.

Our goal is to continuously reinvent ourselves in order to maintain our model of innovative, creative and outside-the-box thinking in every aspect of our management and practice. You can only have that if you reinvent from the broadest possible “pool” of people with the most divergent backgrounds. Otherwise, you miss out and ultimately perish. We look very different today than we looked 140 years ago, and even 10 years ago, and it is my hope and expectation that we will look different 10 years from now as well – just as the world will. We can’t get there unless we constantly look to hire people different than those doing the hiring, and make them feel 100 percent welcome and included.

How proud are you to see the way Sullivan & Crowell’s people have performed during this difficult and uncertain time?

This has understandably been a stressful time to be a CEO of any organization. But what has more than made up for the stress and has been so extraordinarily uplifting to all of us at Sullivan and Cromwell is the way people have pulled together and supported each other and our clients to get through this period. We are better and stronger for it.

What do you see as a company’s responsibility to the communities it serves?

It is important to create a safe, respectful and equal opportunity environment and influence the wider community which it touches to do the same.

What are the keys to effective leadership during challenging and uncertain times?

Transparency, leading by example, and admitting what you don’t know.

What advice do you offer to young people beginning their careers during this difficult and unprecedented time?

This too shall pass. Hard as I know this undoubtedly is, particularly for you, it’s important to look for the opportunities to learn and grow from the experience.

•

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New York’s Resilience

Hello America 2020 An Interview with Arnold Fisher, Senior Partner, Fisher Brothers, and Honorary Chairman, Intrepid Fallen Heroes Fund EDITORS’ NOTE Arnold Fisher is served in our nation’s defense. He curone of four Senior Partners at Fisher rently remains as Honorary Chairman.

Brothers, a leader in New York City He also spearheaded the efforts of the real estate. In helping to drive the Intrepid Fallen Heroes Fund (IFHF), success of the family business, he has which provided financial support for been responsible for the construction spouses and children of fallen U.S. serof over 15 million square feet of space, vice members. When federal legislation both commercial and residential. He substantially increased the benefits to has been personally responsible for the these families, the Fund redirected its building of such signature commerefforts and constructed a 65,000 squarecial properties as 299 Park Avenue, foot building called The Center for the 605 Third Avenue, 1345 Avenue of Intrepid (CFI), a state-of-the-art physical Arnold Fisher the Americas, 1185 Avenue of the rehabilitation center at Brooke Army Americas, One Bankers Trust Plaza, Medical Center in San Antonio, Texas, and Park Avenue Plaza. He has also been involved which opened in January 2007. The Center serves in the construction of residential properties such military personnel with severe burn and ampuas Imperial House, 150 East 79th Street, and 50 tee injuries who have been catastrophically disSutton Place South. Fisher became Chairman of abled in service, many from Operations in Iraq the Board of the Intrepid Air, Sea and Space and Afghanistan. Fisher also led the construcMuseum Foundation in May 2003 and served tion of the National Intrepid Center of Excellence through December 2006. Centered around the (NICoE) in Bethesda, Maryland, which opened in historic aircraft carrier Intrepid, the Foundation June 2010. NICoE is a 72,000 square-foot facileducates 700,000 annual visitors about sea, air ity located on the Navy campus, adjacent to the and space history and technology. The Foundation Walter Reed National Military Medical Center, provides support to military and veterans’ fam- which provides the most advanced diagnostics, ilies and serves as a monument for all who have initial treatment plan and family education,

One of the nine Intrepid Spirit Centers the Intrepid Fallen Heroes Fund has developed to care for wounded soldiers 192 LEADERS

introduction to therapeutic modalities, referral and reintegration support for military personnel suffering from the invisible wounds of war, such as traumatic brain injury (TBI) and post-traumatic stress (PTS) and complex psychological health issues. Following the opening of NICoE, the IFHF moved forward to build “Intrepid Spirit Centers” to extend care to the home bases of many wounded heroes suffering from TBI and PTS. Data from these Centers will be transmitted back to NICoE and aid in its ongoing research program, helping to improve detection, diagnosis and treatment. To date, nine Spirit Centers have opened with a success rate of 90 percent of returning service members to active duty or to a normal lifestyle. IFHF plans to build a total of three more Spirit Centers.

Fisher has also served as Chairman of the Fisher House Foundation from 1999 until 2003 when he turned the Chairmanship over to his son Kenneth.

The Fisher House Foundation constructs comfort homes to house the families of hospitalized military personnel and veterans. He currently serves as Vice Chairman of the Foundation. To date, the Foundation has built 76 Fisher Houses on U.S. military bases around the country. In 2005, Fisher was made an Honorary Knight of the British Empire in recognition of his outstanding contribution to the welfare and well-being of the families of British Armed Forces personnel killed in action and his energetic leadership in support of closer U.K.-U.S. relations. His other philanthropic causes include the Veterans Bedside Network and the development of the Vietnam Memorial in Westchester County.

He also served as the Chairman of the Board of the Hall of Honor (Home of the Congressional Medal of Honor Society) and on the Board of the New York Chapter of the USO. C O M PA N Y B R I E F F i s h e r B r o t h e r s ( f i s h e r brothers.com) was founded in 1915

by Martin Fisher, who was joined by brothers Larry and Zachary Fisher. Over the next several decades, Fisher Brothers built residential properties in Brooklyn, Queens, Long Island, Riverdale, Mount Vernon and then in Manhattan. Fisher Brothers began putting up commercial buildings in the mid-’50s. It rewrote its business plan in the mid-’70s, adopting a new strategy that called for selling off its residential properties while continuing to develop and manage commercial real estate investments, and diversifying its investment portfolio into non-real estate sectors. With the decision to capitalize on the firm’s capabilities as a builder VOLUME 43, NUMBER 4

and manager, the partnership formed Plaza Construction in 1986 which was led by his son, Steven, as well as Sandhurst Associates in 1992 to provide onsite management for other building owners. Fisher Brothers has emerged as a highly diversified financial investment force.

Assets currently under management exceed $6 billion, with a substantial portion strategically invested in a broad spectrum of financial markets and ventures, including opportunistic overnight investments in treasuries and repos, as well as building refinancing and construction loans.

You have lived your life devoted to America and what it stands for and are a true patriot.

How concerned are you about the current state of the country and the direction it is heading?

Many, many years ago, 1941 thru 1945, this great country was attacked by the Axis (Germany, Italy and Japan) who wanted to control the world. Their greatest fear was America. We the American people took charge and changed the industrial fiber of the country and turned from making automobiles to making tanks, ships and airplanes. A Japanese Admiral after the attack on Pearl Harbor said, “I believe we have awakened a sleeping giant.” For the

second time during the 20th century, we saved the world along with the British, French and other Allies. Now, 65 years later, we are looking into an abyss again. This time, however, it is now a global foe we face ensconced in academia and the media.

We defeated the Nazis in 1945, but I feel a resurgence of the same hatred being created in our country today. It’s been a long time since I’ve heard the words “storm troopers” and the fact that it is being said by the speaker of the house of representatives is abhorrent to me and to the memory of the thousands who died during the second World War. I do not feel the strength of Patriotism and love of this great country today.

When President Trump said, help me make this country great again, I disagreed with that statement. I thought this country was great from its inception. Times have changed and not for the better. The world is looking at us and questioning our freedom and our future. Is this the Wild West again?

Now is the time that we need to make this country great again, because there is chaos running amuck in our major cities by anarchists & haters running over peaceful protesters, tearing down our history and smearing our cities with vile and destructive rhetoric.

We face an election in a few weeks that will determine the future of the next generation. Are we bound for a socialist government, the packing of the Supreme Court, the loss of inspiration, a weakening of our military, a change in the country that our forefathers had created? The greatest document in the history of mankind, the Constitution of the United States, is under threat.

If I personally could change some things, the first would be in our classrooms.

We do not recognize God in our classroom, and we are forbidden to say the Lord’s Prayer or the Pledge of Allegiance. We do not teach the history unique to this country. There’s an old saying that if you don’t know what happened yesterday, you won’t know what will happen tomorrow.

To those who “take a knee” during the National Anthem, I suggest they go to Arlington National Cemetery and to the Tomb of the Unknown Soldier and take a knee in reverence to the men and women that have given their lives so that we can live free to worship our God and have freedom of speech.

I grew up being taught that all lives matter and that we all have unalienable rights – the right to life, liberty and the pursuit of happiness.

•

National Intrepid Center of Excellence (NICoE) in Bethesda, Maryland VOLUME 43, NUMBER 4

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New York’s Resilience

Community Commitment An Interview with Dr. Kathy Bloomgarden, Chief Executive Officer, Ruder Finn, Inc. EDITORS’ NOTE Kathy Bloomgarden on a global perspective and localis the CEO of Ruder Finn, one ized market knowledge that redeof the largest independent pubfine leadership, r e i m a g i n e t h e lic relations agencies in the marketplace, and rethink customer world, serving clients across experiences around a shared sense four key pillars: Technology & of purpose. Ruder Finn ha s of fice s Innovation, Corporate & Public acr oss four continents including T rust, Health & Wellness, and the U.S., Asia, Europe and the Middle Consumer Connections. Over her East. Wholly-owned agencies within more than 30 years of experience Ruder Finn Group include: Ruder in corporate reputation manageFinn Inc., RLA Collective, RF Bloom, ment, she has developed communiand SPI Group. The company recently Kathy Bloomgarden cations programs for a large range acquired Osmosis Films, a full-service of clients, including Tencent, Visa, creative agency and production comBosch, Disney, Sanofi, Metlife, Kohler, Astra pany specializing in content communications Zeneca and Novartis. Bloomgarden is a board strategies leveraging video, animation, and member of the Council on Foreign Relations, other visual storytelling formats. the Partnership for New York City and the Foundation for the National Institutes of Health, The world is fighting a public health crisis and a member of the Arthur Page Society and that is impacting all countries and their PR Seminar. She is the author of Trust: The citizens. The pandemic is being fought on Secret Weapon of Effective Business Leaders. the front lines by healthcare workers, first Bloomgarden holds a BA from Brown University responders, those providing supplies and and an MA and PhD from Columbia University meals, transportation workers and all other in political science and Chinese studies. essential workers. What do you say to these true leaders and heroes that are risking COMPANY BRIEF Founded in 1948, Ruder their lives to protect others?

Finn (ruderfinn.com) has defined and redeI am humbled and awed by the many fined PR for more than 70 years, shaping com- healthcare and essential workers who have munications that help move industry-defining bravely battled this unusual public health crisis. brands, companies and leaders from what’s My husband is a doctor, so I know firsthand the now to what’s next. Uniquely co-headquartered struggle with providing what has now become in the U.S. and China, Ruder Finn provides cli- round-the-clock care despite very uncomfortents with bold communications strategies based able and dire circumstances, where COVID-19

has put so many in harm’s way. The mental burnout is real for those on the front lines even more than for the rest of us who have also suffered from pandemic-induced anxiety. I hope that we will continue to see these heroes sharing their stories because that has been critical for the rest of us in understanding the real issues and most importantly how we get through this difficult time. We have to acknowledge and appreciate the outsized burden the pandemic is putting on front line workers. We need to work together to support them and overcome this.

How critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York?

It is critical to have a public/private partnership where the public sector provides leadership on measures we have to take as a community to both be safe and to build back stronger. Strong public leadership, exemplified

by Governor Cuomo, helped turn one of the U.S.’s hot spots into one of the safest cities.

Moving forward, collaboration between all sectors will be critical. We need the government to be open to the ideas of private companies, and we need private companies to apply their innovation engines to our city’s most pressing problems, including transportation, contact tracing and more. We’ve seen some of these partnerships already – from Mount Sinai Health System’s STOP COVID NYC app, to the MTA’s call for private companies to help keep our subways safer than ever through the Transit Innovation Partnership project. In some ways, I

“We have to acknowledge and appreciate the outsized burden the pandemic is putting on front line workers. We need to work together to support them and overcome this.”

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VOLUME 43, NUMBER 4

“We’re New Yorkers: we’re motivated, determined, ambitious, and we never give up. I have no doubt that New York will return.”

predict that the pandemic will induce a level of creativity and city-improvement that we haven’t experienced in decades.

How concerned are you about New York’s future and its ability to remain a leading global city?

New York has faced the epicenter of the coronavirus pandemic – death, joblessness, and economic depression, at an enormous scale, but scale is what New York is all about. We’ve faced worse, and we’ll face worse again. We always come back. We’re New Yorkers: we’re motivated, determined, ambitious, and we never give up. I have no doubt that New York will return. Of course, there will be changes, but New Yorkers have evolution built into their DNA. As we reawaken post-pandemic, I predict that we’ll see big tech move into the city even more quickly. We’ll see more innovation. Just consider that more than 100,000 restaurants in New York City have pivoted to provide outdoor dining since July alone, and we’ve seen many businesses get creative with their COVID-19 reopenings. Disruption and creation are two sides of the same experience – we will recover. What’s key is continuing to find leaders who can inspire us and keep our spirits up. Governor Cuomo has seen us through the pandemic thus far. More leaders need to step up to get New York City through the next few years of recovery.

What do you see as a company’s responsibility to the communities it serves?

As the CEO of Ruder Finn, a company founded and headquartered here in New York

City, I take our commitment to the New York community very seriously. We made the decision to close our New York City office very early on in the pandemic because we knew that our employees did not feel safe. More than that, our employees were commuting in from various parts of the city, New Jersey, Connecticut and Long Island. It was our responsibility to see that their commute could put their families, neighbors and fellow subway-riders in danger.

By shutting down our office, we were helping to protect more than just our employees. On a bigger scale, it’s never been more important for companies to be in tune with the communities they serve and to listen to all voices – authentic engagement helps us do a better job for ourselves and for our clients, and creates real value with a multiplying effect that’s compounded given how fast the news cycle is moving and now that online social channels have become a primary means of communication while we “stay at home.” As a communications professional, I can tell you that community engagement is no longer just important to marketing, it’s a business imperative.

What are the keys to effective leadership during challenging and uncertain times?

Today, in the wake of the COVID-19 pandemic, leaders are faced with heartbreaking decisions as we encounter unprecedented circumstances with implications that touch every one of us in terms of how we live and work.

These are trying times on a new scale, both

professionally and personally. Leaders must understand that missteps will be inevitable.

Understanding this balance and managing these risks are key to steering through not only the current crisis, but also the uncertain future, and from some leaders over the past few months we can glean three key lessons to help guide us forward: (1) be present even when you don’t have all the answers, (2) let disruption be a reason for reinvention, so we can choose who we want to be coming out of this, and (3) be aspirational to inspire employees and aim high even when there’s no guarantee of success.

What advice do you offer to young people beginning their careers during this difficult and unprecedented time?

Raise your hand and roll up your sleeves.

For young people coming out of college, it’s certainly daunting to start your career in a remote work setting and during a time when there is so much uncertainty, but that’s why you need to make the extra effort to be proactive and get noticed. At Ruder Finn, we decided to still have our executive training program this summer, even as other companies put interns and new hires on hold. What we’ve seen is that despite working remotely, young people who are willing to jump in and stay in close contact with their mentors and managers are thriving. Everyone is still adjusting to remote work, but we’re in it together, and many recent grads have no fear of technology anyway. The lesson here is don’t be shy, dive right in, and you’ll be fine.

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“As a communications professional, I can tell you that community engagement is no longer just important to marketing, it’s a business imperative.”

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New York’s Resilience

A Life-Changing Educational Opportunity An Interview with William P. Henson, Vice-Chair of the Board of Directors, Cristo Rey Brooklyn High School EDITORS’ NOTE William Henson CRBHS is supported by its religious previously served as the president endorser, the Mid-Atlantic Community of Cristo Rey Brooklyn High School of the Sisters of Mercy, and it also works (CRBHS) and has been a memclosely with the Diocese of Brooklyn. ber of the Board of Directors since May 2011. Henson was previously How do you define Cristo Rey on the Board of Directors of Cristo Brooklyn’s mission?

Rey New York High School, and then Cristo Rey Brooklyn is “A Catholic served as the director of Enrollment High School open to students of all Management and Strategic faiths that transforms young people of Initiatives. He also chair ed the limited economic means into men and Economics of the Schools Committee women of faith, purpose and service.

William P. Henson on the New York Archdiocese’s By offering a rigorous curriculum, a Pathways to Excellence task force. unique work-study experience and Prior to Cristo Rey, Henson spent more than 30 the support of an inclusive school community, years in the financial services industry, develop- we prepare students to succeed in college and ing and providing corporate finance and capital beyond with the values essential to a fulfilling raising solutions to firms of all sizes. He is a co- life.” We summarize our specific academic misfounder of Grail Partners, where he headed the sion as “college acceptance, college access and company’s merchant banking activities. Prior to college success.”

Grail Partners, Henson worked at Putnam Lovell Securities, co-founding the Corporate Finance Group and eventually culminating in the positions of chief operating officer, head of capital markets and member of the Board of Directors.

Henson also worked at Citicorp Securities, Bankers Trust Company and Manufacturers Hanover Trust. Henson graduated from Chaminade High School and attended Union College. He holds an MBA from the Stern School of Business, New York University.

“We are animated by the principle that

‘educating the mind

INSTITUTION BRIEF Cristo Rey Brooklyn (cristoreybrooklyn.org) is a college prep, Catholic high school located in central Brooklyn that educates young people of all faiths but exclusively serves families of modest financial means. It does so with a unique and innovative model. A member of the national Cristo Rey Network, Cristo Rey Brooklyn High School opened to freshmen students in September 2008 as Lourdes Academy High School in the former Our Lady of Lourdes elementary school building in the Bushwick neighborhood of Brooklyn. In 2011, the school was renamed Cristo Rey Brooklyn High School. In 2013, after five years in its initial home, it moved to the former Catherine McAuley High School in the East Flatbush neighborhood of Brooklyn. This facility provides the capacity to grow enrollment and offers numerous resources that were lacking in the previous location. In May 2018, after a two-year accreditation review period, CRBHS achieved full accreditation by the New York State Association of Independent Schools (NYSAIS).

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without educating the heart is no education at all.’”

In other words, we are driven by the conviction that each and every child in this country deserves equal educational opportunity regardless of background or financial circumstances and that given the right mix of challenge, accountability and support, young people of limited economic means can meet high expectations as ably as their more affluent peers. We are occasionally mistaken for being a charter school and though generally speaking we serve a similar population and can claim outcomes equal to or

better than leading charter school networks, we differ in several critical aspects: We are independent and as a consequence, receive virtually no public funding, and we are animated by the principle that “educating the mind without educating the heart is no education at all.” Our core and complete mission is as much, if not more, one of faith, morality and values as it is of reading, writing and arithmetic. If successful with the former, the latter becomes far easier. While we are explicitly Roman Catholic in practice and programming, we are open to children of all religious backgrounds. In fact, approximately half our students are non-Catholic. As the cliché goes, we teach them not because they are Catholic, but because we are.

Unlike charter schools whose admissions process is largely lottery driven, we exclusively serve families of modest income. In fact, we will decline applicants whose family income can support another more traditional private school so as to reserve our limited number of seats for those not so fortunate. The average gross income of a Cristo Rey Brooklyn family is approximately $36,000, which is less than the annual tuition for one student at many of New York’s top independent college prep schools. Notwithstanding the economic status of our students, all our families have real “skin in the game” by contributing some level of tuition, on average between $1,000 and $1,500 per year, with many paying less than $1,000. While tuition only makes up 10 percent or so of our annual operating budget, to a single mom bringing home $25,000 per year, paying several hundred dollars so her son or daughter can receive a Cristo Rey education represents an incredibly powerful statement of commitment and priority. Needless to say, when we encounter such compelling demonstrations of personal sacrifice, which we do by the hundreds every year, it inspires us even further to fulfill our end of the bargain. That is why we are especially proud of the fact that for the last eight years, virtually every one of our graduates has received at least one college acceptance to a four-year college with full financial needs met.

In light of the fact that family contributions only constitute 10 percent of our cost base and as a private school barely 12 years old with no wealthy alumni to call upon yet for significant support, we must find additional sources of economic support to provide our students with a genuine college preparatory education. In addition to the support of generous institutional and VOLUME 43, NUMBER 4

Students at Cristo Rey Brooklyn High School

individual benefactors, coupled with our rigorous academic program, is the innovative Corporate Work Study Program (CWSP), which provides students with a life-changing opportunity to work and earn up to 50 percent of the cost of their education. Every CRBHS student works one day a week at close to 100 New York area businesses and community partners such as American Express, Brooklyn Hospital, Morgan Stanley, Blackstone, Brooklyn Law School and Paul Weiss. The CWSP, however, is far more than a source of school revenue and a way for students to finance their education. It offers our young people real-world experience and translates dreams into ambition, motivating them to finish high school, enter and complete college, and join the workforce as productive citizens and become “professionals for others.”

How has the school evolved since its founding?

Located in the geographic heart of Brooklyn, the most populous of New York City’s boroughs and roughly equal in population to the whole of Chicago, Cristo Rey Brooklyn High School, formerly Lourdes Academy High School (LAHS), first opened its doors as a provisional member of the national Cristo Rey Network of high schools at the advent of the so-called Great Recession in 2008. LAHS welcomed 43 freshmen students in a 100-year old former elementary school building in the Bushwick neighborhood of Brooklyn.

In its first three years, LAHS grew slowly to 135 students. This sluggish rate of growth during an economically difficult period led the LAHS Board of Directors to decide in early 2011 to make significant organizational and staffing changes.

Since then, the school has evolved and grown in numerous ways: •Rechristened the school Cristo Rey Brooklyn High School.

•Received full membership in the Cristo Rey Network in 2012, the largest network of VOLUME 43, NUMBER 4

high schools in the country exclusively serving students and families of limited economic means.

•More than doubled enrollment, to 300, and graduated 500 students.

•Grew staff and faculty from 15 to approximately 50 and expanded the board of directors from a half dozen to 20 members.

•Relocated from a former elementary school location in Bushwick, Brooklyn to a full-fledged high school facility in East Flatbush.

•Successfully executed a $5+ Million Growth Capital Campaign in 2014, grew its donor base from a few dozen to several hundred and endowed a CRBHS Scholarship Fund.

•Expanded the school’s innovative Corporate Work Study Program to nearly 100 corporate partners.

•Received full accreditation from the prestigious New York State Association of Independent Schools in 2018, subsequently extended earlier this year to 2024.

•Earned a 100 percent four-year college acceptance rate since its second graduating class in 2013, with virtually all graduating seniors receiving at least one college acceptance with full financial needs met.

•Seen its alumni graduate from college with four-year degrees at a rate nearly four times that of traditional public high school graduates from the same economic cohort. Through the Class of 2018, 82 percent of alumni have graduated from or are persisting in college, compared to a 48 percent rate for all other college goers regardless of socioeconomic status.

•Bolstered academic programming by expanding our lineup of Advanced Placement offerings bringing us to a total of 7 AP classes and even more Honors classes.

•Partnered with the Early Scholars Program at Long Island University to offer students college credit bearing classes over and above their normal college prep curriculum

and offered dual credit bearing classes in concert with St. Francis College.

•Launched a new, full-day, four-week Summer Institute in 2019 with over 100 students attending to further support our college readiness ambitions for all our students by providing additional advanced and/or refresher classes in math, science, social studies and Spanish.

•43 rising juniors and seniors attended oncampus classes and programs in the summer of 2019 including the Columbia University Summer Immersion Program, Syracuse University Sports Management Program, Georgetown Medical Institute, Beijing Career Pathways Program, and George Washington University Pre-College Program, among numerous others.

In sum, in barely more than a decade Cristo Rey Brooklyn has evolved from start-up/turnaround to early growth and success and now sits on the verge of becoming a permanent beacon of academic excellence and opportunity for even more high potential, low income New York city youth.

What are the key issues that schools need to address to be effective for the future and how critical is it for Cristo Rey to plan and invest for the long term while addressing the short-term pressures all institutions are facing today?

Notwithstanding its growth and success of the last several years, CRB faces very real shortand long-term challenges. Given the population we serve, our relative youth as an institution, the fact that we receive no public funding in the ordinary course, and our subsequent dependence on the work study program and traditional philanthropy from non-school affiliated sources for the lion’s share of our operating revenue, means that the short-term economic impact of COVID-19 is quite real. At the same time, health and safety considerations for our students, their families as well as faculty and staff, pose unprecedented challenges in crafting and executing an instructional solution that satisfies the educational expectations and needs of our students while minimizing health risks. As mounting evidence strongly suggests, the families we serve are simultaneously most at risk from COVID-19, but at the same time it is their children who arguably are also most in need of the instruction, counseling, support and social interaction and development offered by a full in-person program.

Additionally, we have the opportunity, really the need, to acquire our current facility and make it our permanent home so that the life-changing educational opportunity provided to hundreds of deserving young people from Brooklyn and beyond these past several years can be extended for decades to come. This initiative of course will require a major capital investment by the school and its partners.

In light of our impressive track record of recent years, the unique and unifying benefits of the proven Cristo Rey model, and the growing realization by multiple segments of our society that it is incumbent upon all of us to do more to offer genuine opportunity to the least fortunate among us, we remain confident and excited that this special school, just as its motto advocates, will continue to “Grow in Brooklyn.”

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New York’s Resilience

Stronger Together An Interview with Mitchell E. Rudin, Chairman & Chief Executive Officer, Savills North America EDITORS’ NOTE Mitch Rudin remember these heroes much like it joined Savills as President of its North does the first responders on 9/11.

America region in 2019, bringSavills is a purpose-driven firm ing more than 30 years of leadwith a long history of supporting its ership in the commer cial r eal employees, clients and communiestate industry, and was pr oties. How has Savills adapted its busimoted to Chair man and CEO ness and the way it works during on June 30, 2020. Over his disthis unprecedented time in order to tinguished career, he has served continue to effectively support its in a CEO capacity at three major employees, clients and communities? real estate firms – Mack-Cali Realty During the pandemic, we priCorporation, Br ookfield Office oritized job preservation above all Mitchell E. Rudin Properties, and CBRE. Rudin sits else, and we have been successful at on the boards of the NYU Schack maintaining our workforce nearly 100 Institute, NYC Police Foundation, P o l i c e percent intact throughout these challenging times.

A t h l e t i c L e a g u e , a n d S t . Francis Friends We have not only gone forward with our rotaof the Poor, and is a member of the U.S. Trust tional Junior Broker Program, which will begin Advisory Committee and Governor of the Urban in October, but expanded it.

Land Institute. He has also been awarded Person Additionally, we leveraged every tool at of the Year honors from multiple organizations. our disposal to ensure that our professionals and clients felt supported and remained FIRM BRIEF Established in 1855, Savills informed during these unprecedented times. (savills.us) is one of the leading real estate advi- Our Workplace Strategy Group’s “Getting sors in the world. Savills helps organizations Back to the Office” document and our interfind the right real estate solutions that ensure nal r eopening guidel i n e , “ H o w We ’ r e employee success. With services in tenant rep- Re-Opening,” which we have selectively resentation, workforce and incentives strategy, shared, provide a detailed and a tangible workplace strategy and occupant experience, roadmap for clients as they plan their respecproject management, and capital markets, tive returns to the office – they are the best Savills has elevated the potential of workplaces documents of their type I have reviewed. around the corner, and around the world, for We also conducted multiple webinars to 165 years and counting. keep our internal and external stakeholders up to date on the latest trends associated with The world is fighting a public health crisis COVID-19. Our marketing and communications that is impacting all countries and their teams developed the Savills Speakers Bureau to citizens. The pandemic is being fought on make our COVID-19 content easily accessible to the front lines by healthcare workers, first clients, media and employees. responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

At Savills, we coined the phrase, “delivering through difficulty,” because, after all, the pandemic has affected our people and business in unforeseen ways. During 9/11, our front line heroes delivered through the most difficult of circumstances and, for that, we will forever be indebted to them. I feel the same way regarding those on the front lines in the battle against COVID-19. They have risked their health, isolated themselves from loved ones and put others before self to ensure our collective safety. History will

From a business standpoint, our professionals approached the “work from home” experiment with the same tireless work ethic they demonstrated in the office. During the pandemic we continued to complete transactions across the United States and shared select case studies in our internal “Big Wins” series, which has been a hit. In August alone, we represented Eisai Inc. in the largest new office lease in New Jersey since 2016 and Guardant Health in the largest lease in Silicon Valley this year.

At the beginning of the pandemic, we partnered with the Food Bank of New York City to launch a virtual food drive for those most in need. The firm also partnered with Operation USA to donate funds used to purchase much needed PPE for our front line heroes.

How have Savills’ employees changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

Proud is an understatement. Despite being away from the office, our professionals remained steadfast in how they work, balancing Savills’ responsibilities with duties at home.

On a personal level, I am most appreciative of the personal connections our employees have made with each other, including me. One of my favorite things to come from this experience has been our Stronger Together series, exemplifying our culture and showcasing pieces of content created by employees from all levels. In a recent entry, one of our professionals spoke about feeling the need to perform while navigating the complexities of being a full-time mom of three and an all-star professional. Her

“One of my favorite things to come from this

experience has been our Stronger Together series, exemplifying our culture and showcasing pieces

of content created by employees from all levels.”

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VOLUME 43, NUMBER 4

“Despite being away from the office, our professionals remained steadfast in how they work, balancing Savills’ responsibilities with duties at home.”

solution was authenticity, which has allowed her to remove the proverbial stage and spend more time making genuine connections with contacts through shared experiences. The series shines a light on the fact that we are in this together and experiencing similar highs and lows.

Personally, I have found my time in the office to be refreshing, and others have shared this sentiment with me. When I am not in the office, I place a premium on making meaningful connections with employees, either via phone or video calls. I also try to meet with many NYC-area employees for casual meetings – either walks, patio conversations, local lunches, or joint exercise. This ensures we stay connected even though we are not in the physical office.

Savills has a long and deep commitment to New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

New York City has been, and always will be, resilient. After 9/11, few believed that Downtown Manhattan would recover. Not only did it recover, but it thrived, transforming into a 24/7 neighborhood, now one of the most desirable in New York City. We will bounce back from this unprecedented period. However, the key to the city’s recovery begins with the gradual and safe re-opening of its office buildings. Surveys have indicated that a majority of Gen Z and millennials reported less than ideal work from home conditions and want to return to the office. The fact of the matter is that the city’s workforce contributes greatly to its economy and the longer offices remain closed, the more significant, and negative, the impact is.

Looking forward, if housing costs go down, we will begin to see a new generation of residents moving into the city who could not previously afford to do so. This new influx of talent will play a significant role in elevating the city back to prominence.

New York City is fortunate in having the greatest vehicle for public and private partnership in the country, if not the world. The Partnership for New York City has put out a comprehensive report on how New York City can recover from the pandemic. The Partnership’s report outlines several steps that need to be taken by private and public stakeholders for our great city to recover and continue thriving. The Partnership continues to help drive solutions through its formidable membership, including Savills.

Savills is committed to building a diverse and inclusive workforce. Will you discuss these efforts and how critical is it for the company to have diverse perspectives and experiences at the table when making business decisions?

As a company, we can only look forward when it comes to building a diverse and inclusive workforce. Despite the efforts made in the past, many of which are commendable, we recognize that we must do better. We expressed a need to put a singular focus on the Black community. To that end, we committed to expanding our junior broker training program by 25 percent to include additional racially diverse candidates. I took on two mentees and established an African American affinity group called Black Excellence United (BeU) Employee Resource Group (ERG). ERGs are a voluntary and employee-driven network to help foster a diverse, inclusive and equitable workplace. We also joined the Partnership’s CEO-driven business commitment to advance diversity and inclusion in the workplace.

“Like before, we will emerge from this historic period stronger, and we will adapt to our ‘new normal,’ whatever it may be.”

I would be remiss if I did not mention that our Human Resources department and our recruitment teams have been focused on enhancing our pool of diverse candidates at every level.

Since January 2019, when I assumed the role of President, 100 percent of the executive hires and promotions at the HQ level have been women and/or people of color.

Globally, among companies of our size, Savills ranks #1 in our industry as a leader for gender diversity in the boardroom, with 50 percent (exceeding the Hampton-Alexander Review target of 33 percent) of the independent directors on the Global Board of Directors being women.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

This has been an enormous challenge for all of us. Like before, we will emerge from this historic period stronger, and we will adapt to our “new normal,” whatever it may be. As a leader, and especially during these times, I follow and preach three critical things: 1 – Stay focused on the longer-term strategic goals, while dealing with, but not allowing yourself to be distracted by, critical day-to-day challenges.

Reading books like “How Ike Led,” which was written by his granddaughter Susan Eisenhower, has helped me refine this philosophy, especially considering that I am no longer in a position to give day-to-day, hour-by-hour supervision. When you have the advantage of a strong leadership team like we have at Savills, you can successfully leverage that team.

2 – Communicate constantly. As I mentioned above, I regularly connect with employees via video conferencing, phone or in person whenever I get the opportunity to do so. I also send regular company-wide communications and have an active presence on Twitter, LinkedIn and our internal network where I share personal updates and celebrate our company’s many wins.

3 – Stay true to yourself. I am an optimistic person by nature and always try to exude a level of high energy, which I’d like to think rubs off on folks I interact with. That said, it’s also important to take a step back and show empathy, specifically to those with school-aged children. I have a very high level of respect and admiration for our employees who have balanced work with the demands of home life.

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New York’s Resilience

The Intersection of Business and Technology An Interview with Jack Azagury, Market Unit Lead, U.S. Northeast, Accenture EDITORS’ CHOICE Jack Azagury The following week Accenture’s joined Accentur e in 1996 in U.S. offices shut down. Like working London and became a managpeople across much of the world, ing dir ector in 2003. In addiwe were suddenly trying to maintain tion to his current role, he is also work/life balance while working from a member of Accenture’s Global the homes we were confined to. Many Management Committee and North of us were dealing with friends and America Leadership Team. Prior to family who were affected by the panhis current role, he led Accenture’s demic which hit early and hard in the resources and utilities businesses in Northeastern U.S. At the same time, North America and served as global our clients were looking to us to help lead for its Smart Grid Services busithem navigate these uncharted waters.

Jack Azagury ness. Azagury is a frequent speaker It has been one of the most chalat conferences and has published lenging and uncertain periods in my numerous articles on energy and utilities. Prior career. Through it all, my team has executed to Accenture, he worked in the software industry flawlessly, delivering for our clients without any in the United Kingdom, United States and Japan. interruptions in service.

Azagury holds a Master of Software Engineering In many ways, the pandemic has made us degree from Imperial College London and an closer as a team by enabling us to connect on a MBA from INSEAD. more human level. I have met many of my colleagues’ children and pets on video calls, and COMPANY BRIEF Accenture (accenture.com) we talk from our living rooms. In March, our is a leading global professional services com- managing directors checked in one-on-one with pany, providing a broad range of services in all 10,000 people in the Northeast to offer supstrategy and consulting, interactive, technology port, and to just say hello. I have been humbled by and operations, with digital capabilities across the way our Northeast family has come together. all of these services. It combines unmatched How can leaders reinvent their busiexperience and specialized capabilities across nesses so that they have the agility to more than 40 industries – powered by the world’s change course and innovate depending on largest network of Advanced Technology and how the pandemic evolves?

Intelligent Operations centers. With 513,000 There are three important traits that will people serving clients in more than 120 coun- define companies that emerge stronger from tries, Accenture brings continuous innovation to this crisis. The first is agility. Companies have help clients improve their performance and cre- executed projects in days and weeks that once ate lasting value across their enterprises. took months and years. Retaining this capability will be critical as companies adapt their Will you provide an overview of Accenture’s operating model, culture, ways of working, U.S. Northeast business? and leadership empowerment to a much faster Our Northeast business includes more than world.

10,000 people in the Northeastern region of the The second is a zero-based cost structure.

U.S., with offices in New York Metro, Boston, With technologies such as machine learning and Hartford, Philadelphia and Pittsburgh. We are intelligent automation, companies can fundahome to more than 130 of the Fortune 500 com- mentally shift cost curves and realign resources panies and many leading public and medical to invest in critical growth. institutions.

The third is a digital-first mindset enabled You assumed your current role in by the cloud. This crisis has accelerated digital March during a global pandemic. How adoption by half a decade. The cloud allows a has the pandemic impacted the first few variable cost structure and provides a platform months in your role? for digital solutions such as machine learning In January we announced changes to our and artificial intelligence. operating model which took effect on March Accenture has a long history of corpo1. I gathered my brand new team in person rate responsibility and community engageon March 2 in New York, getting to know one ment. Do you see this as a responsibility of another and developing our 100-day plan. leading companies today?

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Businesses have a responsibility to be a force for good. Our understanding of technology provides us with a unique vantage point to address social issues such as the future of work.

To that end, Accenture launched a national apprentice program for underserved people in 2016, and we’ve hired most of its graduates – nearly 700 apprentices – into full-time roles in cybersecurity, application development and software engineering.

How critical is it for companies to build diverse and inclusive workforces?

Building a diverse workforce while creating an inclusive workplace has long been a strategic priority at Accenture because it makes us a stronger innovation partner for the world’s leading companies. I am saddened by the recent tragic events in the U.S. and stand as an ally of our Black and African American communities, and communities of color. I’m proud that Accenture has made several commitments, including to increase our percentage of African American/Black and Hispanic American/Latinx people overall, and in leadership, by 2025.

You joined Accenture almost 25 years ago. What has made Accenture a place where you have wanted to spend so much of your career?

I joined Accenture in 1996 for two reasons. I related to the culture, and the company aligned with my background at the intersection of business and technology. My plan was to learn for two or three years, and then go back into industry or become an entrepreneur. Twenty-four years later, I am still here. Why? First, I still feel very connected to our culture. We have a collaborative, down to earth, hardworking, and caring culture which is very aligned with my values.

Second, my learning curve has remained as steep as it was on day one. I am constantly presented with new client challenges that keep me on my toes.

Finally, throughout my Accenture career I have had opportunities to practice the advice I provide to clients. I have identified and closed acquisitions, turned around struggling businesses, built practices from the ground up, formed a joint venture, and mentored colleagues. I couldn’t ask for a better opportunity to learn and grow.

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VOLUME 43, NUMBER 4

New York’s Resilience

Purpose and Direction An Interview with Alan S. Elkin, Chairman and Chief Executive Officer, Active International EDITORS’ NOTE Alan Elkin co-founded survival is to consolidate their position and Active International in 1984. Elkin protect their people from the threat. In this began his career at Kaiser Broadcasting manner, Active has continued in the best which, under his direction as Senior way it can. The pandemic is a “once-in-100Vice President of Sales, later became year” crisis. We needed to design protocols Field Communications and then a subto protect the health of our staff and famisidiary of Katz Media Group. He has lies, and we did in very short order. We left received the Entrepreneur Of The Year™ our offices and commenced working from Award by Ernst & Young and the British home, all the while maintaining productivity American Business Inc. Award in recat the highest possible level. ognition of Active’s global accomplishActive is a creative company ments. Additionally, he received the providing innovative solutions for Alan S. Elkin 2019 Lifetime Achievement Award its clients. How challenging is it to at the Broadcasting and Cable Hall of continue to be creative and innovaFame annual gala. Elkin believes that community tive when working remotely? involvement is as important as business leadership and Notwithstanding the logistical difficulties of a through the company’s Active Cares program, contribu- rapid transition to work-from-home, we came to tions have been made to over 600 charities since 1997. the realization that without the day-to-day bureaucracy and office politics, we were able to be as, if COMPANY BRIEF Nearly four decades ago, Active not more, productive. The COVID-19 crisis forced International (activeinternational.com) disrupted the us to come up with creative work-arounds for marketplace by developing an innovative, market lead- operations that were once handled exclusively ining, client-centric approach to corporate trade. The office. As a result of our pre-pandemic decision to development of best-in-class solutions has led Active to embrace technology within our office environment, evolve into a commercial innovation company. Active’s we were able to transition to working from home, purpose is to transform data into insights, strategy into literally overnight, while maintaining innovation action, and vision into value. With the entrepreneurial and creativity throughout our global organization. spirit of a startup, and the capabilities of a global corpoActive is headquartered in New York. ration, Active continues to redefine what’s possible What are the keys to New York’s recovery? and turn possibilities into positive business outcomes.

New York City is, to me, the best city in the world.

Active drives performance through industry expertise, its It’s my hometown. However, the lack of proper govCorporate Trade Model, and portfolio of companies with ernment policies in recent years has left my beloved a core competency in media, to create and deliver value city in shambles. The streets are dirty, garbage is piled for leading brands throughout their business life cycles. high, and it is no longer safe to walk around. This outWith a global team comprised of business innovators, come is unacceptable and must immediately change. industry leaders, media mavens and finance experts, The key to New York’s return to success boils down to Active is dedicated to delivering new levels of financial a return to the rule of law. It is the local government’s flexibility and custom solutions. An employee-owned job to make the citizens of their city feel safe and to company, Active’s client success comes first, as well as be able to walk their streets without fear, day or night. the betterment of its people and the communities in Our New York City government has failed its citizens which they live. and, consequently, the citizens are leaving in droves.

Gangs, anarchy and socialism have decimated the city’s Active International is a purpose-driven firm with rich culture. The city’s government cannot and should a long history of supporting its employees, clients not erase its history, and yet they are doing just that. and communities. How has Active adapted its The history and culture of New York is rich with so business and the way it works during this unprec- many nationalities. Yet the “woke” environment would edented time in order to continue to effectively like to cancel it all. The city needs to be cleaned up support its employees, clients and communities? and restored to order: garbage off the streets, homeless There will always be a crisis on the planet, either people appropriately sheltered, police force funded. imminent or on the horizon. Whatever crisis the future “Defunding the police” is an initiative that has failed may hold, we - as a company and as a people - must miserably. State and local governments need to support never lose sight of our purpose and direction. Our pur- their police forces – the people who fight crime and pose and direction have remained the same. However, protect their citizens every day. These changes are what in any crisis, the first thing companies must do for is needed to restore our city to “world’s-greatest” status.

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How critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York?

For a successful government to work, it must support private industry. Working together and collaborating and finding resources to establish new areas of opportunity is essential to the growth of any city or state. Bolstering its private industry sector will help New York re-emerge as the greatest city in the world.

How concerned are you about New York’s future and its ability to remain the leading global city?

At this time, it is important to recognize that New York City has lost its “world’s greatest city” standing. It is dirty. It is unsafe, both day and night.

Crime has skyrocketed and people are afraid to go to stores, restaurants and cultural hubs – the very things that are the lifeblood of New York. Until the rule of law is reestablished, New York City will no longer be safe and will lag behind as a world city.

The country is also dealing with issues of social injustice and racism. How critical is it for Active to build a diverse and inclusive workforce and will you highlight your efforts in this regard?

Active International is a global company. By our very definition, we embrace all nationalities. We believe that great ideas come from all people, no matter their color, race or religion. We have always believed in and promoted diversity and inclusion.

What do you see as a company’s responsibility to the communities it serves?

We at Active International have always believed in the importance of giving back to the communities that house our worldwide operations. We have always been and remain highly involved with supporting education and with feeding our poor and infirm. In my opinion, companies must always look to give back to their communities. No company or person is an island. Our communities are integral to our success and we are grateful for their support.

What are the keys to effective leadership during challenging and uncertain times?

A leader needs to exhibit a positive and calm demeanor throughout a crisis. The leader is required to show compassion and empathy while also forging a path through and out of the uncertainty. We need to enter into a deeper relationship with our people, and to show empathy and compassion. During a crisis, fear of the unknown needs to be understood and remedied. Great leaders need to embrace and promote hope. They must continuously reassure their constituents that the crisis will pass while empowering them to stay the course.

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New York’s Resilience

A Time for Leadership An Interview with R. Donahue Peebles, Chairman and Chief Executive Officer, The Peebles Corporation EDITORS’ NOTE Don Peebles was up. We need to put partisan politics awarded the Corporate Citizen aside as well as fear creation, needAward from One Hundred Black less posturing and messaging. We Men of New York and the Community need real leadership that will put our Leader Award by Russell and Danny citizens first; both their physical and Simmons’ Rush Philanthropic Arts economic health. Business leaders, we Foundation at their inaugural Art can no longer sit on the sidelines and for Life event in Miami Beach. He defer to the politicians and bureauhas also been inducted into the crats. It’s time for us to lead and to Martin Luther King International get engaged. We all know that if we Board of Renaissance Leaders Hall destroy our economy there will be catof Fame at Morehouse College in astrophic impacts on our city and its R. Donahue Peebles Atlanta. Peebles was honored as one citizens. Fellow citizens, it’s time to of Black Entertainment Television’s get engaged and be a force in directTop 50. He is a frequent guest on FOX News ing your future and the future of your family.

Channel, FOX Business News Channel, CNBC How critical is it for there to be a and CNN. Peebles is a former chair of the strong public/private partnership to ensure a Congressional Black Caucus Foundation Board safe and effective reopening of New York? and is currently raising a PE fund to invest with It’s essential as government has proven it minority and women developers. He is also a alone cannot solve this crisis. We need the pripotential candidate for mayor of New York City. vate sector’s innovation and vision to rebuild His company’s current development pipeline is our economy and the city’s infrastructure. in excess of $4 billion. He is also the author of How concerned are you about New top-selling books The Peebles Principles and The York’s future and its ability to remain the Peebles Path to Real Estate Wealth. He is currently leading global city? working on his third book.

New York City must accept that it will need to compete with other cities around the country COMPANY BRIEF The Peebles Corporation and globe for business and residents. There is (peeblescorp.com) is one of the country’s largest currently an exodus of people and small busiAfrican American-owned real estate devel- nesses leaving the city and more will follow. opment companies and oversees a national The city must address the causes of the deparreal estate development and investment port- tures – rapidly declining quality of life, rapidly folio with a current development pipeline in increasing violent crime, extremely high cost of excess of $4 billion. The firm’s development projects have included Class-A office buildings, four-star hotels and resorts, boutique hotels, and luxury residences in major cities including Boston; New York City; Philadelphia; Washington, D.C.; Charlotte, North Carolina; and Los Angeles.

living and a receding economy. The first step is to reevaluate the role of the city government and what it can and can’t afford to do. Once these issues are addressed, New York City will again be able to compete with the top-tier cities.

What do you see as a company’s responsibility to the communities it serves?

Companies must provide an environment with true equal economic opportunities for all citizens and take affirmative steps to extend this equality of opportunity to minority and women citizens as well as to businesses. They must also lead on key issues of the moment and be a part of the discussion about what created them and what their solutions will be.

What are the keys to effective leadership during challenging and uncertain times?

Not panicking, engaging in finding solutions, staying focused on the big picture and looking forward are all key. You have to see the opportunities the current setbacks provide and use the time to reset priorities and restructure to be more efficient and innovative.

What advice do you offer to young people beginning their careers during this difficult and unprecedented time?

This will pass – there will be a vaccine and the world will go on, so focus. Recognize the future will be different. Visualize new trends and build upon them. See the great opportunity that lies ahead. Learn how to contribute and thrive under the current circumstances. Don’t expect it to be easy.

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“Business leaders, we can no longer

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

Thank you to the first responders and those who are on the front lines every day.

To the political leaders in Washington, D.C., Albany and New York City, it’s time to step 204 LEADERS

sit on the sidelines and defer to the politicians and bureaucrats. It’s time for us to lead and to get engaged.”

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New York’s Resilience

A New World of Communications An Interview with Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, Inc. EDITORS’ NOTE Robert Dilenschneider The world is fighting a public health formed The Dilenschneider Group crisis that is impacting all countries in 1991, which is entering its 30th and their citizens. The pandemic is year. Prior to for ming his own being fought on the front lines by firm, he served as President and healthcare workers, first respondChief Executive Officer of Hill and ers, those providing supplies and Knowlton from 1986 to 1991, trimeals, transportation workers and pling that firm’s revenues to nearly all other essential workers. What $200 million and delivering more do you say to these true leaders and than $30 million in profit. He was heroes that are risking their lives to with that organization for nearly 25 protect others? years and started his career in pubLike everyone else who knows lic relations in 1967 in New York. Robert L. Dilenschneider the risks and sacrifices these amazing, Dilenschneider serves as a Trustee of dedicated people have undergone, I the Institute of International Education and is a am full of gratitude. But just saying thank you member of the North American Advisory Board of is not enough. It’s what we do next that will The Michael Smurfit School of University College demonstrate the real depth of our appreciaDublin. He serves as a judge for The Olin Award, tion. There are many things to be done on their a program of the Olin School of Business at behalf, but first and foremost is making sure Washington University in St. Louis. He is a mem- they have the support and supplies they need, ber of the Council on Foreign Relations and the like personal protective equipment, for future Economic Clubs of New York and Chicago and crises. They should never have to undergo has also served on numerous corporate boards. A again the same terrible stress and dangers. former member of the Board of Governors of the American Red Cross, Dilenschneider also served on the advisory board of the Center for Strategic and International Studies, the Board of Governors of the New York Chapter of the National Academy of Television Arts and Sciences, and The Bretton Woods Committee. He is a former member of the U.S.-Japan Business Council and the Florida Council of 100 and is a Knight of Malta. Dilenschneider has authored 14 books including his latest, Decisions, which was published by Kensington Press in 2018. He received an MA in journalism from The Ohio State University and a BA from the University of Notre Dame. In 2001, he received an honorary Doctorate of Public Service degree from Muskingum College, and in 2012 he received an honorary Doctorate of Humane Letters from the University of New Haven.

The Dilenschneider Group is a purposedriven firm with a long history of supporting its employees, clients and communities.

How have you adapted your business during this unprecedented time to continue to effectively support your employees, clients and communities?

Like many other businesses in America, we have had to rely extensively on telecommuting and teleconferencing. Fortunately for us, that is not only feasible, but very successful, since our team of professionals can communicate with and serve our clients extremely well that way. What we miss are the benefits of face-to-face meetings with clients – and among ourselves, I should add – but all in all, we’ve gone through this without missing a beat.

The Dilenschneider Group was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the firm addressing its business during this time to succeed in this challenging environment?

“We know there will be many changes in our

society, but a lot will depend on how long the pandemic goes on and how much economic

COMPANY BRIEF Headquartered in New York and Chicago, The Dilenschneider Group (dilenschneider.com) provides a limited and select few access to the finest communications professionals in the world, with experience in fields ranging from mergers and acquisitions and crisis communications to marketing, government affairs and international media. The company’s objective is to bring its clients a level of communications counsel, creativity and an exposure to networks and contacts not available elsewhere.

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damage and social upheaval results.”

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“I think one thing that’s going to happen next is that many more business leaders will start thinking about the responsibilities they and their organizations have to the world at large. The mantra that we’re all in this together is right, and I believe that realization is going to produce a very positive benefit in the future.”

Much of the advice we offered to clients still holds, like delivering speeches, holding media interviews, sponsoring conferences, and meeting with influencers.

But modern technology offers a vast array of alternatives, from Zoom conferences to the whole range of social media and much more, so we’ve added services to this extraordinary new world of communications to our offering.

How has your team changed the way they work to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your people?

Well, let me say, as we enter our 30th year in business this October, that I couldn’t be prouder of my colleagues who, if anything, have upped their game. As I said, we are giving clients new kinds of advice and services, but in terms of operating the business, we continue to consult constantly among ourselves to develop the best ways to serve clients. It really is a team effort.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like and how is The Dilenschneider Group preparing for the next stage in this crisis?

We know there will be many changes in our society, but a lot will depend on how long the pandemic goes on and how much economic damage and social upheaval results. Great numbers of small businesses won’t survive, a tragic loss for the people involved and for our nation.

But once the all-clear has sounded, there w i l l b e a r e s u rg e n c e o f e n t r e p r e n e u rship. These new small businessmen and women will need a lot of financing, so the banks have to be ready for that. And these new entrepreneurs will need a lot of guidance on how to run a business and communicate their message, so that’s where we see The Dilenschneider Group playing a large role.

“We are giving clients new kinds of advice and services, but in terms of operating the business, we continue to consult constantly among ourselves to develop the best ways to serve clients.”

The Dilenschneider Group is headquartered in New York City. What are the keys to the City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening?

I’m glad you brought up public/private partnerships, because they have been one of the most effective tools in New York City’s kit for a long time, from the financial crisis of the ’70s to the restoration of a once-decrepit Central Park. Those partnerships will be crucial as the City comes out of the pandemic. And again, a lot of the work will have to be done at the small business level where so much of the damage is being inflicted. Beyond that, among the FIRE industries that are the backbone of the City’s economy – finance, insurance and real estate – it is probably real estate that will have the hardest recovery since so much office space is now vacant. But New York City’s economy is like a rubber ball. When it goes down, the very fact that there are unexpected opportunities, like all that empty office space competing for tenants, gives it new resilience and it bounces back.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

The potential is enormous because, as you rightly say, the business community is the world’s reservoir of talented, resourceful people. I think one thing that’s going to happen next is that many more business leaders will start thinking about the responsibilities they and their organizations have to the world at large.

The mantra that we’re all in this together is right, and I believe that realization is going to produce a very positive benefit in the future.

You are known to be an optimistic person. During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

To quote an old baseball saying, “Ya gotta believe!” In other words, I would tell everyone, especially young people, to have faith in the United States. Dedicate yourself to playing your role – whether it’s as a student, employer, employee, public servant or budding businessperson – and we’re all going to come out of this stronger than ever.

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New York’s Resilience

Reshaping the Future of Travel An Interview with Valerie Ann Wilson, Founder, CEO, Chairman, & Owner; Jennifer Wilson-Buttigieg and Kimberly Wilson Wetty, Co-Presidents & Owners; and Brian J. Buttigieg, Chief Financial Officer & Owner, Valerie Wilson Travel EDITORS’ NOTE Valerie Ann Wilson initially moved to New York City to pursue a fashion career. Within two years, she was hired as Vice President to start the ladies’ division of Gant.

Beginning in 1967, she spent the next 13 years serving on numerous committees and boards of directors, and played a part in a multitude of fundraising efforts with not-for-profit organizations in Westchester County, New York City and London. In 1977, the Wilson family moved to London where Valerie became a founding member of the Junior League of London. Her three years in London fostered much of her passion for travel and on September 8, 1981, Valerie Wilson Travel, Inc. (VWT) was born, opening in the Pan Am Building in New York City. In 2001, she became a published author with Valerie Wilson’s World: The Top Hotels & Resorts. Ten years later, she authored the second edition and on February 2, 2012, Valerie Wilson’s World: The Top Hotels & Resorts, Second Edition and the VWT 30th anniversary campaign were both unveiled at the Astor Library at The St. Regis New York with industry leaders and high-profile travel, business and lifestyle media.

Jennifer Wilson-Buttigieg joined Valerie Wilson Travel in February 1991. Her consistent success with both sales and business development has kept Valerie Wilson Travel in the spotlight as she provides oversight and leadership to the company’s corporate travel, meetings, incentives, and fulfillment divisions, its business development and its strategic initiatives. She is actively involved with the American Society of Travel Advisors (ASTA) as Co-Chair of the Government & Political Affairs Committee and was former Chair of the ASTA Corporate Advisory Council. Her efforts have ear ned her a number of honors, including the 2018 Paul Ruden Industry Ambassador Award, Luxury Travel Advisor Award of Excellence, the T op Humanitarian Awar d, and the ISTA /ASTA Barbara O’Hara Advocacy Award.

She graduated from Haverford College with a BA in history and a minor in political science and received her Executive MBA from the Owner/Pr esident Management (OPM) Pr ogram a t Harvard Business School. She began her career as a Corporate Sales Manager of the Westbury Hotel in New York.

Kimberly Wilson Wetty joined Valerie Wilson Travel in February 1995 and has been instrumental in developing the company’s cruise division and launching the company’s first 208 LEADERS

started his career as a lawyer, he built an impressive resume prior to joining VWT in 2007, serving as a senior executive with broad functional experience in operations, finance/M&A, legal and business strategy. Having begun his career as an associate in the corporate department at the New York office of Chadbourne & Parke LLP (now Norton Rose Fulbright), he later served as in-house counsel to a major consumer products company and as general counsel to, and an operations officer at, a number of e-commerce businesses. He serves on the Board of Directors of Healthcare Chaplaincy Network and on the consistory of the Reformed Church in Bronxville. He received his BA in Economics from Haverford College in Pennsylvania and a law degree magna cum laude from Brooklyn Law School. He is married to Jennifer WilsonButtigieg, Co-President & Owner of Valerie Wilson Travel.

Left to right: Kimberly Wilson Wetty; Valerie Ann Wilson; Brian J. Buttigieg; Jennifer Wilson-Buttigieg

website. Today, she is responsible for managing the leisure division, VWT’s membership in Virtuoso®, as well as human resources. She is also responsible for all the brand and marketing strategy for VWT. Renowned for her extensive travel expertise, she has been awarded many honors in the industry, including Family Travel Specialist on the Travel+Leisure A-List and is a member of Travel+Leisure’s Travel Advisory Board. In 2015, she won the Most Innovative Advisor award from Virtuoso®. She is also a member of the Young Presidents’ Organization (YPO). A graduate of Bucknell University with a BA in sociology, she is the President of their Alumni Board of Directors. She began her career as a Store Manager for Ann Taylor in New York City and left retail to join the travel industry as Marketing Coordinator for the Americas at CIGA Hotels.

Brian J. Buttigieg is responsible for Valerie Wilson Travel’s financial matters and provides leadership guidance for the company’s technology and administrative operations. Having

COMPANY BRIEF With high regard for attention to detail and customer service, Valerie Wilson Travel (ValerieWilsonTravel.com) is one of today’s largest women-owned and familymanaged travel consulting firms in the United States. Headquartered in New York City, VWT has a diverse client base and offices nationwide, stretching across the Eastern seaboard, the Midwest, and the West Coast. VWT’s team consists of a highly specialized and knowledgeable network of 315+ Travel Advisors and Associates. Valerie Wilson Travel handles the travel management needs of companies and organizations in industries as diverse as fashion, publishing, finance, new media, pharmaceuticals and not-for-profits. All Valerie Wilson Travel locations are proud members of Virtuoso®. VWT’s Power of Access® guarantees clients VIP treatment, exceptional service, as well as exclusive rates and amenities with preferred partners. Every year since 1998, the company has been counted among Travel Weekly’s Top 50 Travel Agencies.

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers, and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

VOLUME 43, NUMBER 4

Most importantly, we want to say thank you. It is humbling to see our front line workers work so selflessly and with such dedication to protect others. We are so grateful for the essential workers who continue to provide services throughout this pandemic. As such, VWT raised money for the Meals4Heroes charity which supported New York City restaurants who prepared meals to be delivered to hospital staff, nurses, and doctors. This provided, in our small way, an opportunity to say, “Thank You.” VWT is a purpose-driven firm with a long history of supporting its employees, clients and communities. How has VWT adapted its business and the way it works during this unprecedented time to continue to effectively support its employees, clients, and communities?

Valerie Wilson Travel’s role remains critically important during this pandemic. Our priority is to our Associates, Advisors and Employees and their health and safety. We changed our operations to a seamless virtual work environment as of March 13th. Since then, we gradually reopened some locations, when appropriate, with new health and safety protocols in place.

Second, we needed to take care of our clients. Instead of future planning, once borders started closing, VWT worked tirelessly to get people home. We then switched to securing refunds for the millions of dollars’ worth of travel that had to be postponed or cancelled.

As we look to the future, we are investing energy into our VWT communities with outreach programs to just “check-in” and deliver daily inspirational marketing to bring a smile or share a “virtual hug.”

Third, VWT plays an active role in supporting ASTA (American Society of Travel Advisors), our trade association, and its PAC with leadership roles to influence productive change in D.C. on behalf of all of the travel and hospitality industry.

We do not know when travel will rebound and what that rebound will look like, however VWT remains certain luxury travel will lead the way and we will be ready to service our clients and enable our Associates, Advisors and Employees to thrive.

VWT was built with an entrepreneurial spirit and an ability to be nimble and adapt. How is the company addressing its business during this time in order to succeed in this challenging environment?

VWT prides itself on being a family, not only internally with our Associates, Advisors and Employees, but also with our clients, preferred travel partners and overall industry.

2020 has truly tested the entire global travel ecosystem and our business in so many ways.

When the pandemic began in Asia, we saw 7 percent of our business start to halt, followed quickly by the Italy shutdown and quarantine. We had to pivot. Knowing that we needed to be prepared to run the business with continued fiscal responsibility, we made those heart-wrenching decisions and implemented RIF’s, pay cuts and furloughs. Quickly and efficiently, we launched the “VWT Promise” with VOLUME 43, NUMBER 4

a focus on Communication, Connection and Community. To better plan, we contacted our landlords, looked at receivables and ran financial modeling scenarios through Q2 2021. We rewrote our strategic plan and moved from a two-year plan to a 90-day plan, something we just revisited again. Never wanting to waste an opportunity, we continue to use this time to improve our technology, relook at back office procedures, launch a new website, facilitate five new strategic partnerships and create new virtual client events with our hotel, air and cruise partners.

VWT’s core values and guiding light for almost 40 years remains stronger than ever: service excellence, integrity, collaboration and innovation. Over these last several months, these guiding principles have been more meaningful than ever and we are so proud of what we have achieved.

How have VWT’s employees changed the way they work in order to be effective with the changes that have been necessary for all businesses to make and how proud are you to see the resilience of your team?

VWT is so proud of its Advisors, Associates and Employees and how they have adapted to a fully remote landscape. Like many businesses, we learned that while we missed being in the office together, seeing each other, clients and suppliers, working remotely was 100 percent possible. Our team embraced the new setup and even started communicating more and with greater honesty, empathy, creativity, collaboration and supportiveness.

To build on our desire to increase theconnection of our team, VWT started hosting weekly Town Hall Zoom calls to update the VWT team on what was going on and trends, as well as to allow for open dialogue. The individual outreach, as well as our marketing initiatives, that we have seen from our Associates and Advisors to clients through e-mails, phone calls, surveys, marketing and client events is something we are so proud of during this time.

Suppliers communication has been consistent, helping both VWT and our partners through this challenging time.

One of the biggest challenges for our Advisors, Associates and Employees is staying abreast of all the changes (what countries/states are open, do you need to be tested or quarantine, what are new cancellation terms and conditions, etc.) so we created tools to streamline this information, as well as technology to track future credits.

VWT remains our client’s travel advocate and making sure our advisors are as informed as possible is one way we demonstrate our value every day.

There is a great deal of discussion about businesses reopening in a “new normal.” What is your outlook for what this new normal may look like and how is VWT preparing for the next stage in this crisis?

As we think about the “new normal” of the world, but also the “new normal” of travel, we all need to reflect and reevaluate what is important and considered essential. Travel

Advisors are essential, especially in the “new normal” of travel. Travel is not impossible - it will just be different.

Each segment of travel from corporate, to leisure, to meeting and incentive must be looked at individually as the concerns and expectations for return are different. We are helping to reshape the future of travel as suppliers lean on our expertise to guide them in their new terms and conditions, guest experiences, itineraries/routes, etc. We believe we will see more “touchless” experiences, greater flexibility with terms and conditions, and more unique and personalized experiences.

VWT is headquartered in New York City. What are the keys to New York City’s recovery and how critical is it for there to be a strong public/private partnership to ensure a safe and effective reopening of New York City?

VWT is so proud to be headquartered in New York City, one of the greatest cities in the world, since 1981. New York City is strong and resilient. We have seen that time and again and this pandemic will be no different. We rely on State leadership to provide guidelines for safety and health as our employees return to our New York City office and commute in and out of Manhattan. As more people return to work and tourists come back to visit, the energy and vibrance will return to this magical city.

What do you see as the role that business can play as a force for good in society by bringing its talent, expertise and resources to help address global crises?

Businesses absolutely play a role as a force for good in society. Travel and tourism are so incredibly critical globally. While there was a growing concern about overtourism, ironically we are now in the reverse position so understanding the role travel, and the travel advisor, plays in the world’s global footprint and sustainability is critical.

Tourism is the number one employer globally and we must get back to traveling for both work and pleasure. Millions of people depend on it for their livelihoods. Using the skills of a knowledgeable and well-resourced Travel Advisor is an informed and smart way to begin.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

One thing in life that you can guarantee is that change is constant. Every generation brings about major changes, sometimes more than one, so embrace it and learn from it. Most times it makes us better and stronger. Maintaining positivity when everything seems so uncertain is not easy, but it is essential. Recognize what you can control and what you can’t. When you let go of the worry about things you can’t control, it frees you to focus on what you can control – your choices, your attitude, your drive, your family, your faith, your passion and your commitment to something better. Be that change you want to see.

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New York’s Resilience

Skadden’s Strengths An Interview with Audrey Sokoloff, Partner, Skadden EDITORS’ NOTE Audrey Sokoloff is a Obviously face-to-face meetings global co-head of Skadden’s transare now all virtual, and it’s remarkable actions practices and represents clihow well that works, especially with ents worldwide on real estate, real small groups. It becomes more difficult estate finance and private equity matat the stage of deal negotiations where it ters. She joined the firm in 1990 is often most productive to have everyand has practiced law in New York, one in a room hammering out remaining London, San Francisco, Los Angeles issues, but we are all committed to makand Tokyo. During her time in Asia, ing it work.

Sokoloff was co-head of Skadden’s We have also been particularly Asia Pacific practice, head of the Real busy with thought leadership. At the Estate and Investment Finance Group, start of this pandemic, our clients were Audrey Sokoloff and leader of the Tokyo office. She consumed with questions or crises – was named one of New York’s Notable or both – and the situation continues Women in Law by Crain’s New York Business in to evolve. We want to provide them with useful, 2019 and has repeatedly been selected for inclusion necessary information while avoiding information in Chambers USA: America’s Leading Lawyers for overload.

Business.

What has the firm done to continue to effectively support its employees and FIRM BRIEF Founded in 1948, Skadden, Arps, Slate, communities?

Meagher & Flom LLP and affiliates (skadden.com) Even though most of our offices have techniis one of the world’s most highly respected law firms. cally reopened, we have encouraged people to conSkadden has 22 offices, approximately 1,700 attor- tinue to work remotely to the extent possible. In neys and more than 50 distinct areas of practice. order to maintain our culture and collaborative enviThe firm’s clients include approximately 50 percent ronment, we have weekly practice group video calls, of Fortune 250 industrial and service corporations, as well as monthly calls for firm and practice leaderas well as financial and governmental entities, ship. We are proactive about creating touchpoints startup companies and non-profits. in places where we might not automatically have them and ensuring the inclusion and development What have been the keys to the strength of people who might otherwise become isolated. and leadership of Skadden’s transactions In addition to navigating the pandemic, we practices? have been reflecting on how we support our Black We have built a broad and deep global plat- colleagues and how to extend that support beyond form of incredibly diverse and talented attorneys, Skadden. For example, we are proud to be part of spanning geographies, industries and practices that the creation and launch of the Law Firm Antiracism enables us to deliver unparalleled, innovative legal Alliance, a coalition of more than 250 law firms advice to our clients on their most important trans- with the goal of identifying and dismantling sysactions. Having diverse perspectives and creating temic racism in law and government institutions. an environment that encourages people to share Lawyers can be change agents, and I’m excited to ideas has been key in developing and implement- see what Skadden and the LFAA will achieve in ing creative, commercial solutions for our clients. collaboration with communities, organizers, policy Importantly, in addition to the outcomes we experts and legal aid partners. achieve, we truly enjoy working with our clients, What do you think the “new normal” will and I am especially pleased by how seamlessly we be for Skadden and other businesses, particuhave continued to deliver for them in the current larly in New York City, once we reach the next environment. Through the first half of the year, we stage in this pandemic? handled several of the largest M&A transactions When I hear someone talk about the “death” around the world (the largest in Europe, two of the of cities like New York, I’m reminded of Mark top five in the Americas and one of the five largest Twain: While he may have taken ill, reports of his in Asia Pacific), and our capital markets team was death were greatly exaggerated. I think we will see the leading firm by value for global equity offerings. a number of “new normal” changes, some small, How has Skadden adapted its business like staying home when we are sick and wearand the way it works to supports its clients ing masks, and some deeper and longer lasting, during this unprecedented time? such as in-office design and collaboration, flexible/ 210 LEADERS

varied work hours, and even macro urban planning changes to public transport, healthcare and connectivity. Having said this, I have zero doubt that people will return to their cities, including offices, retailers, restaurants and theaters. The benefits of being together, at work and play, are just too great, so we will do what we can to be safe.

Will you discuss Skadden’s diversity, equity and inclusion efforts and how critical is it for the firm to have diverse perspectives and experiences at the table when making business decisions?

Our mission is to hire, develop and empower high-performing attorneys and professional staff whose diverse experiences and perspectives enrich our culture and provide an advantage in our ability to deliver innovative solutions and the best service to our clients. All law firms can do better, and we are ever aspirational. I’m very pleased with the progress we have made the last few years. For instance, the percentage of partners who are women or people of color on our Policy Committee has increased from 25 percent in 2017 to 45 percent this year.

Another example is the success of our Women’s Leadership Forum in developing high-potential women attorneys: 48 percent of participants have been subsequently promoted.

What has made Skadden so special for you and a place where you have wanted to spend your career?

I joined Skadden with a two-year plan in mind – I would come here, get great experience at the top firm in the country, and then go live a “normal” life. After two years, I decided to stay for two more. Soon it became a five-year plan.

Somewhere around year 15, my husband jokingly asked, “How’s that five-year plan working out for you?” The people, the environment and the work kept me here. It sounds like a cliché, but it’s true.

Skadden is a special place with a unique culture.

What advice would you offer to young lawyers beginning their careers during this difficult and uncertain time?

The current environment creates some unusual challenges for young lawyers, but I remind our recruits that the future is always uncertain. Even if you begin your career during a global pandemic, the recipe for success is the same. Approach everything you do proactively and with a critical eye toward shaping your future. Control the things within your power and remember that career growth happens one step at a time. If you stay focused and imagine the possibilities, you will find success, even if it ultimately differs from your original plan.

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New York’s Resilience

40 Years of Wempe in New York An Interview with Ruediger Albers, President, American Wempe Corp.

EDITORS’ NOTE Ruediger (Rudy) Wempe is a family-owned comAlbers, President of Wempe USA, pany and that is clearly apparent began his association with Wempe throughout the crisis. We were able 33 years ago. Joining in 1987 as to maintain and support all our 800 a master watchmaker and sales employees worldwide throughout professional at Wempe Hamburg, the shutdown. This year Wempe New he quickly ascended, transYork is celebrating 40 years in New ferring to New York and advancYork, a major milestone, and fortuing to General Manager, now nately we have the financial foundaleading the U.S. operations for 30 tion to make it through crises. To years. He set the tone for expert keep in touch with our clients, we service and specialized curated had created an Instagram-Live series Ruediger Albers guidance offered by Wempe to its called “Wednesdays with Wempe” durelite clientele, embodying the coming which we interviewed company pany’s mission to be the very best in each of CEOs from home, bringing a mixture of infortheir markets. mation and entertainment during the height of the social distancing period. Wempe initiated an COMPANY BRIEF Since 1878, Wempe (wempe.com) online auction together with our partner watch has curated exquisite timepieces and jewelry. brand, Girard Perregaux, to collect funds for With 35 stores in seven countries and aboard City Harvest to feed the neediest New Yorkers. the cruise ships MS Europa and MS Europa II, How have your employees changed the and headquartered in Hamburg, Germany, way they work in order to be effective with Wempe is a leader in the luxury retail arena. the changes that have been necessary for Wempe’s flagship store is located on the iconic all businesses to make and how proud are corner of Fifth Avenue and 55th Street in you to see the resilience of your team?

New York City, offering featured boutiques for Wempe New York was very quick in adaptRolex and Patek Philippe, along with an unri- ing to the new situation. While we were part valled selection of the most prestigious watch of the government-mandated shutdown in New brands and fine jewelry, including the brand’s York and remained closed from mid-March to own. mid-June, we worked behind the scenes to be one of the very first retailers on Fifth Avenue The world is fighting a public health crisis to be able to reopen its doors. We had statethat is impacting all countries and their of-the art plexiglass partitions and all CDC reccitizens. The pandemic is being fought on ommended protocols in place which inspired the front lines by healthcare workers, first confidence that we were taking the protection responders, those providing supplies and of our employees and our customers very serimeals, transportation workers and all other ous. We created two separate teams that are essential workers. What do you say to these able to function independently from each other true leaders and heroes that are risking as well as a very sophisticated app monitoring their lives to protect others? our employee’s health which allows us to react Wempe has the greatest appreciation for immediately. all front line workers who put their personal There is a great deal of discussion about well-being on the line to help others, especially businesses reopening in a “new normal.” at the very beginning when New York was hit What is your outlook for what this new norextremely hard and so little was known about mal may look like and how is Wempe prethe virus. We salute their selfless bravery and paring for the next stage in this crisis? commitment.

We have seen a steady increase of foot trafWempe is a purpose-driven organization fic in our two Fifth Avenue stores and a very with a long history of supporting its employ- high conversion rate. We have successfully done ees, clients and communities. How critical virtual presentations of watches and jewelry has it been to adapt your business during this and invited our clients to virtual cocktail parunprecedented time in order to continue to ties which were very well attended and much effectively support your employees, clients appreciated. Our well-maintained CRM system is and communities? worth gold and reaching out to clients via email, 212 LEADERS

Celebrating Wempe’s 40th anniversary on Fifth Avenue with a special stainless steel edition of the Chopard Alpine Eagle.

Limited to 40 pieces.

newsletters and phone, and while it is not new, it had to be enhanced. Come this December, an updated and very user-friendly website will enable us to soon engage in e-commerce.

The low infection and hospitalization rate as well as the advances in treatment is giving everyone a higher degree of confidence.

Customers are eager to resume some sense of normalcy and with proper precaution, a visit to a watch and jewelry store can once again be a part of everyday life.

Wempe has a long and deep commitment to New York City which has been heavily impacted by the pandemic. What are the keys to New York City’s recovery?

New Yorker’s have shown great discipline thereby bringing the pandemic under control and showing the rest of the country that with proper precautions it can be done. It’s important to support New York and for people to come back and fill the streets with life. Outdoor restaurants have been set up everywhere giving many streets a European flair. Increased economic activity is crucial on every level and can be done safely.

During this difficult and uncertain time, what are you telling your people and what would you say to young people across the country who are deeply concerned and uncertain about the future?

I have been a New Yorker for over 30 years and have seen the resilience of this great city time and again. A pandemic is a temporary phenomenon, something the world has not experienced in the last 100 years, but I’m confident that New York will bounce back as there is so much to love about it. It will take time, but I’m a firm believer in a full recovery.

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VOLUME 43, NUMBER 4

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New York’s Resilience

Standing the Test of Time An Interview with James Borynack, Chairman and Chief Executive Officer, FINDLAY Galleries EDITORS’ NOTE Eighteen years C O M PA N Y B R I E F A s a r t d e a l before acquiring FINDLAY Galleries ers serving individuals, instit u International, Inc., in 1998, James tions and corporate collectors, Borynack purchased FINDLAY Galleries FINDLAY Galleries Inter national, in New York, having already been its I n c . ( f i n d laygalleries.com), was Director and Senior Vice President. His founded in 1870 in Kansas City, relationship with the company began Missouri. With galleries in New York in 1972 when he was hired as a salesand affiliates in London and Paris man after having served as a partner in addition to its flagship premises at De Noyer, a boutique specializing in in Palm Beach, Florida, FINDLAY European high-fashion imports. He has Galleries specializes in impressionalso been associated with various govism, European Modernism, l’École James Borynack ernment-related positions, including de Rouen, l’École de Paris, and Cultural Attaché and Ambassador for 20th Century American Art. The Republicans Abroad International. In addition, he gallery currently represents more than 40 served as North American President of the auction contemporary artists worldwide cr eating house Phillips Son & Neale. He is an alumnus of New more than 50 exhibitions annually within York’s Parsons New School for Design. their gallery network.

FINDLAY Galleries just celebrated its 150year anniversary. What have been the keys to FINDLAY Galleries success and has allowed the business to stand the test of time?

The key to our Galleries’ continued success over the past 150 years is integrity, quality, service, knowledge, timing and, most importantly, a dedicated and informed team. Staying the course has allowed us to “stand the test of time.” Challenges are the norm in the art business, demanding that we learn to understand and move through our mistakes and improve our understanding for the future.

What are the key factors that FINDLAY Galleries looks for when deciding whether to work with an artist?

When choosing artists for representation, we require a chronicle of solid exhibition

The entrace to FINDLAY Galleries new gallery at 32 East 57th Street 214 LEADERS

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“The key to our Galleries’ continued success over the past 150 years is integrity, quality, service, knowledge, timing and, most importantly, a dedicated and informed team. Staying the course has allowed us to ‘stand the test of time.’”

experience and genuine and honest growth of the artist’s development. As we don’t often represent emerging artists, our focus is on established and critically recognized artists.

How has FINDLAY Galleries adapted its business during this unprecedented time as the world battles the global pandemic?

We have followed all government requirements for retail businesses in our respective locations. Knowing we had to persevere, we immediately assumed remote operations, including accelerated exhibition programming curated for our online presence. Our in-house marketing department created exhibitions that complemented planned programming designed specifically for our Virtual Viewing Rooms. To reinforce this new visibility, we increased our media presence and budget increasing our visibility in more regions than usual for this time of the year. In short, we jumped the line.

FINDLAY Galleries is in the people business and has built deep relationships with its clients. Have you continued to interact with your clients online and with virtual exhibitions during this time?

We are grateful for our generational clientele. We continue to assist the children, grandchildren and now great-grandchildren of our esteemed collectors. The most important part of our business is to be in touch with our clients and potential buyers. We have always known to keep their interest on track. As explained earlier, our virtual exhibitions are at their fingertips.

Our calculated efforts are proving to be financially successful, especially with our international clientele.

FINDLAY Galleries recently moved to a renowned gallery space in New York City.

Will you highlight the new space and how it will help the business continue to grow in New York?

Our new gallery space is indeed in a renowned location. The Pace Gallery had operated in our new second-floor space for over 30 years. Our presence on East 57th Street began in 1964, which celebrates FINDLAY Galleries’ 56 years in New York City as the oldest continuously operating gallery on East 57th Street. It is an honor for us to occupy this gallery space that former tenant Pace Gallery utilized to launch and foster many of the great abstract painters of our time. Moving from our previous New York location on 5th Avenue has been an advantageous occurrence which has highlighted our new programing of exhibitions to concentrate more on abstract, representational and contemporary art.

There is much concern about New York’s recovery and future. What is your outlook for New York and are you optimistic about New York City’s future?

New York is ‘optimistic.” It is built on possibilities. The future will have its new adapted captains of industry, financial barons and social icons, creating favorable circumstances for future entrepreneurs. “Money never disappears;

it only changes hands.” However, this recovery will hurt a lot longer, due to the City’s careless management and policies and the greed of many others overextending at other people’s expense.

However, be assured that banks are not in business to take the fall, and New York’s future will reinvent itself. As an art gallery with a history of surviving 12 international wars, untold financial meltdowns, disastrous artistic movements, unscrupulous art dealers and mavens, we stand by our beliefs and proven reputation for providing value and integrity in the art we sell.

Considering there are 35,000 active art museums in the United States today, we are exceedingly honored that from the Metropolitan Museum to the White House, there are works of art in most of their collections which have a FINDLAY Galleries label on the back.

What advice do you offer young artists beginning their careers during this challenging and uncertain time?

Be sure you first know how to draw correctly. Be sure you expect to wait until you have developed what you are proud of and can stand by. Know it will take more than you know to understand the art business. Be prepared to be disappointed when you think it’s the top.

Never assume anything, get the facts and take the extra steps. Never wait for tomorrow, and never stop dreaming. Find your confidence in yourself and keep it quiet and secure, for it will be your grace for all your life. When ready, give us a call to see if we fit.

•

“Our new gallery space is indeed in a renowned location. The Pace Gallery had operated in our new second-floor space for over 30 years. Our presence on East 57th Street began in 1964, which celebrates FINDLAY Galleries’ 56 years in New York City as the oldest continuously operating gallery on East 57th Street.”

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Interview

Redefining Private Banking An Interview with Karam Hinduja, Chief Executive Officer, S.P. Hinduja Banque Privée

EDITORS’ NOTE Karam Hinduja shaping today and tomorrow’s key is the CEO of S.P. Hinduja Banque industries, delivering actionable insights Privée. An experienced banker, to the most creative, strategic and purasset manager and entrepreneur, pose-driven investors and entrepreneurs. he previously served as a member of the Board of Hinduja Bank COMPANY BRIEF S.P. Hinduja Middle East, the Bank’s DubaiBanque Privée (sphinduja.com) is an based subsidiary, having managed innovative Swiss bank with roots in the portfolio of the family branch India, offering wealth management and of entr epr eneur Srichand (SP) investment advisory services to entrepreHinduja. Under his leadership, the neurial clients and partnering with its bank is entering a new era, partclients to create exponential economic Karam Hinduja nering with clients as fellow creative and social impacts for over 100 years. entrepreneurs to offer innovative A private bank with an entrepreneurial opportunities for growth. Breaking the mold of spirit, it provides specialized access to high-growth traditional private banking, he is tailoring S.P. markets, embraces collective action, and builds Hinduja Banque Privée’s offerings to resonate creative solutions that advance the world, economwith the values of the next generation – aligning ically and socially, amplifying solutions to some of capital growth, asset protection and holdings the world’s most urgent challenges. With its headmanagement with a commitment to protecting quarters in Geneva, S.P. Hinduja Banque Privée the planet and to serving humanity. has developed its network with offices in Zurich, With a strong background in impact invest- Lugano, London and Dubai, allowing it to serve ment, Hinduja is also the Founder of Timeless its clients globally.

Media, a diversified media operating company designed to create powerful content, to foster Will you highlight the history of S.P. Hinduja greater consciousness, empathy and inspiration, Banque Privée and how the business has evolved? and to offer people a more connected world. The It is a family-owned business that has its flagship digital media brand developed by Timeless, origins in India, founded by my grandfather, Karma, is an impact investment platform hosting Srichand P. Hinduja, who is known affectionleading opinion and analysis on the global trends ately as SP. It is now a global banking enterprise

headquartered in Switzerland, with offices in other key financial centers around the world.

SP established it in Geneva in 1994 as the first and only Indian-owned Swiss bank in history with the goal of providing clients with a bridge between East and West. Today, with an active presence in Switzerland, India, the United Arab Emirates, and the United Kingdom, we offer clients the reliability of a strictly-regulated Swiss financial institution while providing specialized access to high-growth markets.

What excites you about leading S.P. Hinduja Banque Privée and what are your priorities as you look to the future?

I am very proud to have the opportunity to extend the legacy that my grandfather started, both because it is a great institution with enormous potential for the future and because SP is my role model and inspiration. His belief that our dharma is to advance the cause of humankind is deeply ingrained in me, and his philosophy of “I work so that I can give” has colored my own approach to banking. He has always placed his trust in the next generation to drive this vision forward and solve future challenges.

I intend to do the same.

Will you provide an overview of S.P. Hinduja Banque Privée’s products and services and how you define the S.P. Hinduja Banque Privée difference?

“Our first priority is to safekeep, manage and optimize our clients’ holdings with the highest standards of regulation and service.

We fuel clients’ vision with our investment strategies, creative financing and global reach.”

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“Today, with an active presence in Switzerland, India, the United Arab Emirates, and the United Kingdom, we offer clients the reliability of a strictly-regulated Swiss financial institution while providing specialized access to high-growth markets.”

Our first priority is to safekeep, manage and optimize our clients’ holdings with the highest standards of regulation and service.

We fuel clients’ vision with our investment strategies, creative financing and global reach.

Among the many services we provide are custody, credit, asset management and investment advisory. Equally important, environmental, social and governance considerations are at the core of our investment activities. All this as well as our unique status as the only Indian-owned Swiss bank combine to make us the institution best positioned to bring Western clients and investors together with the enormous growth potential of India, China and other rising Asian nations. That is one of the great things that distinguishes us. The other is that we have tailored S.P. Hinduja Banque Privée’s offerings to resonate with the values of this generation, something that most banks have failed to do.

We are aligning capital growth, asset protection and holdings management with a commitment to protect the planet and to serve humanity.

Where do you see the greatest opportunities for growth for S.P. Hinduja Banque Privée?

The world has entered the third decade of the “Asian Century,” and the region remains the fastest growing market for private banking services.

Appealing to entrepreneurs and wealth creators in India and China, countries that will create more

innovation and economic growth in the coming decade than the rest of the world combined, is essential to our strategy for the future.

What do you see as the keys to effective leadership and how do you describe your leadership style?

I identify two pillars that are the keys to effective leadership in private banking. The first, as I said, is the need to pivot toward Asia. The second is that we must be responsive to the increasing preference for lasting impact when younger generations of high-net-worth individuals invest. Whether it is tackling climate change, addressing gender inequality or achieving social justice, we must prove to socially and environmentally conscious investors that we share their belief that creating true value is about more than purely financial returns; it’s about protecting people and our planet.

How critical has it been to attract top talent to S.P. Hinduja Banque Privée and will you discuss the strength of your management team?

Bringing wisdom, experience and skill is critical. We have brought on board veterans in the industry who possess the best-in-class capabilities in banking, while understanding how banking needs to adapt for today and tomorrow. Together we are redefining what private banking can stand for.

How is S.P. Hinduja Banque Privée adapting its business to address the impacts of the global pandemic?

The past few months have been unprecedented, even to the oldest heads in private banking. COVID-19 has given the industry a sudden jolt – but then, its tectonic plates were already shifting. The pandemic just lays bare that private banks must change, or risk being left behind entirely. They are already feeling the financial impact of depleting assets, and coupled with a sharp rise in the costs of compliance over the past decade, cost-income ratios of many private banks are ratcheting up.

At S.P. Hinduja Banque Privée, we understand that the COVID-19 crisis overlays this structural crisis and so we have developed a bold plan for embracing change. I spoke before about our pillars – pivoting toward Asia and responding to the ambitions of new young investors – and we are moving forward on all fronts. We recognize that our clients expect a more expansive range of investments, and so as we continue to serve as a one-of-a-kind bridge between West and East, we are creating exciting opportunities to invest in the developing technologies of the future.

COVID-19 has only reinforced the fact that what clients value most is trust, liquidity and flexibility. We understand and deliver this to our clients the way we would expect it ourselves.

•

“I identify two pillars that are the keys to effective leadership in private banking. The first, as I said, is the need to pivot toward Asia. The second is that we must be responsive to the increasing preference for lasting impact when younger generations of high-net-worth individuals invest.”

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Driving Change

An Interview with Mark E. Watson III, Founding Partner, Aquila Capital Partners EDITORS’ NOTE Mark Watson most it then have currently been deployed. recently served as Chief Executive This must be a shared, collaborative Officer of Argo Group. He first process between the healthcare sector, invested in Argo’s predecessor comgovernment and the business commupany, Argonaut Group, in 1998. He nity – the public and private sectors joined the board of directors in 1999 alike. Investors should look at funding and served as CEO from 2000 through solutions to these problems, with a plan 2019. Prior to joining Argonaut, he that is free of politics. was one of two founding partners Second, rebuilding means seizof Aquila Capital Partners, a Texasing a chance not to just go back to last based venture capital firm focused on January, but a chance to improve health, technology and life sciences compafiscal, social and economic conditions.

Mark E. Watson III nies. Before founding Aquila, Watson This includes a rethink on which busiwas executive vice president and nesses are essential themselves – and member of the board of directors of Titan Holding who comes first in our economy. One unfortuInc., a NYSE-listed property and casualty insur- nate consequence has been Washington bailing ance group, from 1992 until its acquisition in out major corporations and the already rich and 1997 by USF&G Corporation. From 1989 to 1991, connected. Small businesses are essential and he was an associate attorney with Kroll & Tract, the backbone of our economy. They should be a New York law firm focusing on international treated as such. financial services clientele. Watson graduated with There is a great deal of discussion about a BBA from Southern Methodist University and a businesses reopening in a “new normal.”

JD from the University of Texas School of Law. What is your outlook for what this new normal may look like?

COMPANY BRIEF Launched in the 1990’s by For many families across America, starting Mark E. Watson III, Aquila Capital Partners school this fall was not so different from ending (aquilavc.com) backs talented entrepreneurs cre- school last spring; the days will consist of workating transformational companies. It provides ing from home, while overseeing at-home learnfinancial and intellectual capital, taking a collab- ing and attempting to stagger work and school orative approach to building businesses that will schedules. Wherever you are in our country right shape the world for generations to come. now, families are dealing with the reality of a new normal in 2020.

The world is fighting a public health crisis What does this mean for work in the that is impacting all countries and their long run? citizens. The pandemic is being fought on Personally, I’m wrestling with how our curthe front lines by healthcare workers, first rent standards of productivity are contributing to responders, those providing supplies and remote work fatigue. The reality is that many of meals, transportation workers and all other the changes taking place around where and how essential workers. What do you say to these we work were already percolating – the pandemic true leaders and heroes that are risking their was simply an accelerant. With a combination of lives to protect others? rising costs, new technologies, increased demand We are very grateful for their hard work for flexibility and a desire for companies to have and incredible sacrifice under the most difficult, a broader hiring pool without geographic limiunprecedented and frightening circumstances. tations, the dominoes for a shift toward remote They are heroes and should be recognized as work were all lined up. COVID-19 just gave it the such. As someone who has been around many final push. What I’m looking at over the next year who have had the virus and are living with lon- is which habits stay and become routine, and ger-term consequences, the reality that millions of which tech investments will present themselves workers show up each day knowing they could that can help erase work-from-home burdens and get sick is a testament to their bravery and human- increase productivity, as well as retention of the ity. This highlights two important points: First, this best talent. virus is here, real, and not going away. We need You are focusing your efforts on your to think of COVID-19 as a challenge that requires philanthropic work. Will you discuss these long-term planning, and far better tools to attack efforts and the areas that you are engaged in?

218 LEADERS

My family has always given philanthropically. We have donated resources and volunteered together for organizations where we live.

These have included nonprofits supporting at-risk women and kids, as well as cultural institutions.

This past year, we’ve decided as a family to launch a foundation so that we can diversify how we give and support more nonprofits which need help more than ever in this economy. We are broadening our giving to include organizations such as Win, formerly Women in Need, in New York.

They are the largest organization providing shelter and support services for homeless families in New York, and our first gift has gone towards supporting after-school programs.

You lead Aquila Capital Partners. What was your vision for cr eating Aquila Capital Partners and how do you focus your investments?

Aquila creates and builds. We are focused on investing in rapidly growing businesses by providing financial and intellectual capital.

You spent your career as a leader in the insurance industry. What made the industry so special for you?

I have enjoyed the opportunities that I’ve had through my whole career to work with business owners to mitigate risk in whatever form that may come. We shook up traditional models and turned a regional, struggling company into a publicly traded global presence with a seven-figure annual revenue. But now the industry must change and pursue a new model that addresses nontraditional risks, from pandemics to business interruption to climate change and other perils. The industry has to broaden its focus, become more future-facing and shake the dust off. In short, risks are changing but the industry is not changing with them. One way to change: CEOs need to be more supportive of young leaders in the industry and meaningfully invest in this next generation of product developers. We can’t stagnate.

During this difficult and uncertain time, what would you say to young people across the country who are deeply concerned and uncertain about the future?

My generation is a bridge. The younger generation who wants structural change so badly, though, needs to stay off the sidelines. Realize that you can create structural change in any space, including the office. But put down your signs and your phone. That will not lead to the sustainable structurally changed future that you want. You can’t hashtag your way to the future.

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VOLUME 43, NUMBER 4

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Interview

Compassionate Leadership An Interview with Donato J. Tramuto, Chairman and Founder, Health eVillages

EDITORS’ NOTE Donato Tramuto Physicians Interactive Holdings is the former CEO of Tivity Health (Aptus Health sold to WebMD in and is widely recognized for his 2019), a global provider of insightcommitment t o s o c i a l c h a n g e driven digital engagement solua n d trans f or mational leadertions for healthcar e pr ofessionals ship in healthcar e innovaand consumers. Reflecting a convict i o n t h a t l e d T h e New York tion that universal healthcare is a T imes to deem h im “a g l o b a l basic human right for all people, he health activist.” Tramuto is launched Health eVillages in 2011. also the founder and chair of Tramuto is a member of the Brown the Tramuto Foundation which University Healthcar e Leadership advances young people’s rights to Board, as well as the boards of direcDonato J. Tramuto education and healthcare access tors of the Boston University School and combats human rights vioof Public Health, the Livongo Health lations. Since the launch of the founda- Foundation, Sharecare, Inc., GoCheck Kids, as tion, over 100 young adults have received well as a member of the Gryphon Investment a Tramuto Foundation Scholarship to pur- Executive Advisory Board. A proponent of lifesue their dream of a college education and long learning, Tramuto holds honorary docmany organizations have received finan- torates from the University of Massachusetts at cial and partnership support helping them Lowell, Thomas Jefferson University, Lasell deliver on their promise to make the world College and Saint Joseph’s College of Maine a more equitable place. His three-decade wher e he was r ecently named Honorary commitment to social change and innova- Scholar-in-Residence. Tramuto is the author tion has earned numerous awards, includ- of Life’s Bulldozer Moments: How Adversity ing the prestigious Robert F. Kennedy Ripple Leads to Success in Life and Business. of Hope Award and the RFK Embracing the Legacy Award. Tramuto currently serves as C O M PA N Y B R I E F H e a l t h e V i l l a g e s a member of the board of Robert F. Kennedy (healthevillages.org) collaborates to advance H u m a n R i g h t s a n d i s c h a i r m a n o f i t s healthcare access and improve the quality of care Leadership Council wher e his foundation by providing state-of-the-art mobile health technolhas committed to funding a three-year, $1 ogy including medical reference and clinical million grant to address workplace bully- decision support tools, as well as other communitying, leading a national initiative to address focused resources, to medical and public health workplace dignity and inclusion in the U.S. professionals in the most challenging clinical enviand Europe. Tramuto is a passionate cham- ronments around the world. Its partners include pion of cutting-edge approaches to health- Tramuto Foundation, Cherish Health, Promerica car e access, drug safety, and addr essing Health, Sharecare, Skyscape, and others. the social determinants of health (SDOH), defined by the World Health Organization as the conditions in which people are born, grow, live, work and age. Under his tenure as CEO of Tivity Health and following his execution of a successful tur naround, he transfor med the business model to center around partnering progressively, profitably and collaboratively with consumers, payers, healthcare practitioners and employers in cutting-edge approaches to SDOH conditions including nutrition, fitness and social connection that improve health outcomes and reduce medical costs. Before joining Tivity Health, Tramuto’s record of bringing together social commitment with healthcare innovation included his founding of

The world is fighting a public health crisis that is impacting all countries and their citizens. The pandemic is being fought on the front lines by healthcare workers, first responders, those providing supplies and meals, transportation workers and all other essential workers. What do you say to these true leaders and heroes that are risking their lives to protect others?

While I will be forever grateful to these brave and dedicated people who are literally putting their health on the line, my first inclination is to ask them: What can I do for you? I feel very blessed that more than a few individuals and organizations – some that I never knew existed – have responded. For example, the Bangor Region YMCA, which for years has operated a large day care facility, was asked to remain in business during the pandemic to accommodate the children of emergency workers and first responders in that area of Maine. The director of the program rushed to find ways to keep her facility open while keeping the children safe and socially distanced, knowing that she would also have to find additional funding to get this done. She contacted me and asked for a grant from my nonprofit, the Tramuto Foundation, and without hesitation the Board members unanimously approved her request. With that money, the director was able to modify her facility while providing free meals throughout the day to the children. It must be so reassuring for these parents to know that every day as they return to the unknown dangers of the front lines, their children are safe, healthy and well-loved.

“There is no doubt that the long simmering issues of racial, social and economic injustice in our society have been exacerbated as well, but I view this time as an opportunity to examine our individual truths, share our personal stories and take the first steps toward healing together.”

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“Today, we have anywhere from two to four dozen people on this weekly call, sharing deeply personal and inspiring stories as we lift each other through this uniquely strange time. It is incredibly important for us all to remain connected and share our own stories as co-workers, friends and family.”

My board members are compassionate, caring souls and every time I return to them with a new request for emergency funding during this pandemic, they are eager to make it happen.

How is your organization adapting the way it works to address the pandemic and the issues of racism and social injustice?

Since we all have been isolating at home, the best way for me to communicate to the outside world is through monthly podcasts and updating the websites of my two nonprofits, the Tramuto Foundation and Health eVillages, to reflect our thoughts on these important issues. However, as the pandemic has continued to ravage the country, in addition to the widespread social unrest and protests against racial inequality, I wanted to connect with more people and so I started a weekly zoom call, which I call “Inspire Chat.”

Initially, I invited board members of the Tramuto Foundation, who serve as mentors to our college scholarship recipients, along with a number of our young scholars, to join the call as a way to connect and inspire each other during these troubled times. Within weeks, more students from across the country joined the call, along with representatives of our Foundation grant partner organizations. Today, we have anywhere from two to four dozen people on this weekly call, sharing deeply personal and inspiring stories as we lift each other through this uniquely strange time. It is incredibly important for us all to remain connected and share our own stories as co-workers, friends and family. Isolation can easily devolve into a deep sense of loneliness that may often trigger mental health issues. There is no doubt that the long simmering issues of racial, social and economic injustice in our society have been exacerbated as well, and I

view this time as an opportunity to examine our individual truths, share our personal stories and take the first steps toward healing together.

What do you see as a company’s responsibility to the communities it serves?

As a CEO, I operated my companies on the belief that you can, and must, serve a double bottom-line. Or, to paraphrase Benjamin Franklin, you can do well while doing good. As I stated in my first book, Life’s Bulldozer Moments, taking an approach that is collegial, welcoming the input and advice of others, and leading by example are prerequisites to success in life and business.

Humanity and compassion for others must exist in the workplace and perhaps more importantly, beyond the workplace. I practiced this philosophy while I was a CEO and now I live it every day through my two nonprofit organizations - the Tramuto Foundation, which has provided grants to nonprofits across the country, in addition to annual scholarships for the past 19 years, and Health eVillages, an organization that provides medical professionals in some of the poorest and most remote regions of the globe with up-to-date mobile medical technology. We may not be able to change the entire world, but we are trying to make things better in the communities we serve.

Servant leadership, or as I like to call it, compassionate leadership, is all about focusing on serving and using your platform to address issues outside your respective organization.

What are the keys to effective leadership during challenging and uncertain times?

As founder of several companies and a former CEO, I believe deeply in the value of compassion and compassionate leadership. Now more than any time in my lifetime, I believe the factors

“Compassionate leadership is not just about being kind. It’s about self-awareness – helping your associates realize their full potential, treating employees with dignity and respect, with a fierce commitment to investing in the development of each and every employee.”

that make the difference between a good and a better leader, in business and in life, are compassion and sensitivity toward others. In business, this ability helps you understand the needs of a key client, build and manage an effective management team, and deal with the best interests of all your employees and customers. Without compassion and empathy, it is impossible to put others first.

Particularly during these troubling times when there are more questions than answers and many families are one paycheck away from catastrophe, people crave strong, decisive and compassionate leaders who truly hear them, empathize with their plight and create meaningful change.

Compassionate leadership is not just about being kind. It’s about self-awareness – helping your associates realize their full potential, treating employees with dignity and respect, with a fierce commitment to investing in the development of each and every employee.

What advice do you offer to young people beginning their careers during this difficult and unprecedented time?

I would tell them to remain open to the reality that as tough as these days are, things will get better. The pandemic will end, our discussions around racial, social and economic injustice will continue, and in time, the challenges we are currently confronting may bring about a more inclusive and compassionate society. It is my hope that in addition to herd immunity, we will have herd compassion and herd kindness.

The stark reality is that loss, disappointment and setbacks are a part of our lives. How we react to those losses, disappointments and setbacks will determine whether we succeed in our pursuits and, more importantly, whether we make a difference. I call these times of personal challenge our bulldozer moments, those times that force you down to your knees and all you want to do is surrender. How you react to life’s great challenges, these bulldozer moments, will be the difference between failure or success. My advice is one of reassurance and to use this unprecedented moment to ask yourself what you can do to help promote togetherness and connectedness among people. COVID-19 has escalated loneliness and social isolation to levels unimaginable just a few months ago. You have a quintessential opportunity to tackle this new chronic condition of the 21st century by reaching out to someone whether they are close to you or afar and connect deeply with that person. Reassure them that their life is meaningful and relevant.

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INTERVIEW

INTERVIEW

The Power of Art An Interview with Romero Britto, Britto Central

Romero Britto

EDITORS’ NOTE Romero Britto (britto.com) has created a completely new expression that reflects his optimistic faith in the world around him. Alluding to influences of early and modern masters, Britto’s pulsating colors, pop themes, and commanding compositions have led to his becoming one of the premier contemporary artists of his generation. Britto lived an extremely modest lifestyle while growing up among eight brothers and sisters in Recife, Brazil. However, his innate creativity allowed him to fill his life with vibrant color and images of a beautiful world. He traveled to Europe in 1983 to examine firsthand the art of the masters. After exhibiting in a few galleries and private shows, Britto was encouraged to travel to the U.S., where pop art was flourishing. He moved to Miami and set up a studio that was open to the public and spent the next few years exhibiting and attracting the attention of many. In 1988, he was selected alongside Andy Warhol and Keith Haring for Absolut Vodka’s “Absolut Art” campaign. He has since been exhibited in galleries and museums in over 100 countries, including the Salon de la Société Nationale des Beaux Arts exhibition at the Carrousel du Louvre in 2008 and 2010. In December 2013, Maria Elena and Carlos Slim Domit invited Britto to be the first living artist to exhibit at Museo Soumaya. He has created public art installations for the 02 Dome (Berlin), John F. Kennedy Airport (New York), Cirque du Soleil at Super Bowl XLI, and has been credited with the largest monumental sculpture in Hyde Park (London) history. He served as an official artist for the 2010 World Cup and was appointed Ambassador to the 2014 FIFA World Cup Brazil.

Britto’s pop sensibility has since lent itself to many collaborations with such brands as Audi, Bentley, Coca-Cola, Disney, Evian, Hublot, Mattel, and Technomarine. He is an artistic activist for charitable organizations worldwide and, most of all, an artist who believes “art is too important not to share.” He serves as a benefactor, donating time, art, and resources to over 250 charitable organizations and sits on several boards, such as Best Buddies International and 222 LEADERS

St. Jude’s Children’s Research Hospital. Britto was named an inaugural founding benefactor of the Harvard International Negotiation Program by Daniel Shapiro, a program that seeks peaceful resolution to modern conflict. He has been selected several times to be a speaker for the arts at the World Economic Forum in Davos, Switzerland. A firm believer in the role of an artist as an agent of positive change, he is committed to developing and supporting the powerful role art plays in world issues.

How do you describe your art and what are the key messages that you want to convey with your work?

I have always believed that art is too important not to be shared. Through my art and as the founder of the Happy Art Movement, my purpose has always been to bring joy, fun, love and hope to everyone. Just as a book author wants his creation to be read by millions of people, I also want the largest number of people in the world to be able to enjoy my art, whether through a painting or a product. You don’t have to necessarily be an intellectual to appreciate my art, but just need to look, feel, like, connect. As they say around the world, my art awakens some kind of positive feeling of joy and that is why it is so celebrated, whether by billionaires or by the broader public.

What do you see as the role that your art can play to provide hope and inspiration during challenging times?

Creating art allows me to focus on the beauty that I see in the world and sharing that perspective of hope and optimism has always been my mission. It is a difficult moment for humanity and I want to inspire millions of people to believe in better days. I believe that art that evokes happiness can be good for the soul, for the mind, and for your general well-being.

How has Britto Central adapted the way it works during these uncertain times in order to address the pandemic?

My studio and fine art gallery are following all the requirements by the CDC and health recommendations to ensure the safety of our staff. We have also expanded our online business through www.shopbritto.com.

Britto Central is moving to a new location. Will you provide an overview of the new space and how it will impact your business?

It is a much larger space with almost 60,000 square feet in Miami. It is probably the largest artist studio in history. I have many different ideas of projects that I want to develop in my new studio and now I will be able to execute them.

VOLUME 43, NUMBER 4

What is your process for creating art and are you working on multiple pieces at the same time?

Everything begins with an inspiration, an idea, and I materialize it with a sketch, followed by color selection, saturation with acrylic paint, black lines with oil pen and, lastly, the diamond dust that is so iconic of my artwork and represents light. My color palette is very unique, vibrant and consistent. I do work on multiple pieces at the same time, all in different stages of completion.

How do you describe the Britto client and how broad is your target market?

My art and my lifestyle brand, BRITTO, are global and very elastic, inclusive, and democratic. The Britto collector can be anyone and everyone. I have created a visual language of fun, love, hope and happiness that is relatable to all and inspiring to millions. At the same time, in fine arts I have my original hand painted artworks being sold for one million dollars, and I have branded products with my art and design sold for less than one hundred dollars.

You have built a strong team at Britto Central. Will you highlight the talent of your team and how critical it has been to attract top talent?

I have a brilliant CEO, Lucas Vidal, who joined my team in January to help me focus on solely creating my art. He leads and inspires the whole team on a new level and has added to our corporate culture being able to translate my vision and expand the business. It is very important for me to have a team that I can count on and that exceeds at their jobs daily. Attracting talent is essential to any business and I believe that people are one of the most important assets in a company, if not the most important.

What advice do you give to young artists as they begin their careers?

It takes a lot of discipline and passion to pursue your dreams every day. It is important to understand that it will take a lot of hard work and sacrifices. I think every young artist needs to be passionate about what they create and what they want to achieve with their dreams. The key is to always believe in yourself.

Young people today are concerned and nervous about their futures as they navigate the pandemic, issues of social injustice, racism and economic uncertainty. What do you tell them in order to provide hope and optimism about the future?

I would say to keep focusing on what you need to accomplish daily, and to think about what you can contribute to make the next day better than the last, whether it’s at school, work or home with family.

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Several Romero Britto sculptures and Romero Britto presenting a painting of Sir Elton John to the international recording superstar (left)

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INTERVIEW

INTERVIEW

Interview

Disrupting the Cocktail Industry An Interview with Ryan Close, Founder and Chief Executive Officer, Bartesian Corp.

EDITORS’ NOTE Ryan Close has built our growth in demand means expanding and led successful sales and marketour team, so we’re looking for key talent ing teams for over a decade and is set to that can join in building out the business deliver his greatest accomplishment yet – and meet the needs of the swift expansion disrupting the cocktail world by bringing of Bartesian as we build out into the marthe first premium capsule-based cockket and obtain greater brand awareness. tail machine to market. His persistent Bartesian recently sold its millionth drive and keen strategic insight along cocktail to home users. Will you highwith a mindful and modern leaderlight this milestone for the business? ship approach has helped him to orchesIt’s a big deal to us because not only trate the recruitment and growth of top does it show that people are excited about tier talent. Close identifies and executes the product and the novelty and fun of Ryan Close creative win-win partnerships with key the experience, but we can feel confident players to effect intrinsic value for stakein those numbers that the quality of the holders. His intricate decisions and directives over cocktails we’ve created are rivaling the best bars in the past five years developing Bartesian have led to the world. Customers wouldn’t continue to buy in explosive sales from the home consumer, hotels and the numbers they are if they weren’t loving the qualstadiums across North America. ity of the product. We feel confident from this milestone that continues to grow that we’re not ending up COMPANY BRIEF Bartesian (bartesian.com) is ele- collecting dust in someone’s storage space like past vating the cocktail experience by offering premium novelty appliances. Bartesian has changed people’s cocktails without the hassle through its unique single- purview of how to entertain, it’s energizing their after server cocktail maker. Bartesian creates bar-quality dinner experience and their social routines, and cocktails on demand, providing an effortless way to created excitement where maybe before making the serve and enjoy premium cocktails at home. drinks was a task and now it’s fun. Instead of who has to make the pre-dinner cocktail, we like to think Will you discuss your vision for creating that now it’s who gets to?

Bartesian and how the business has evolved?

How has the pandemic impacted Bartesian evolved out of hearing complaints Bartesian’s business? about the limiting experiences in hotel bar fridges To be honest, the only adapting we’ve had to from friends back in the day when I was a bartender do is to make more product. Bartesian is a perfect (and not a very good one I might add). The inspira- solution now that bars and restaurants are closed and tion to give people an alternative and create some- people are looking for ways to have cocktails in a thing new and fun that would evolve the cocktail controlled and safe environment. Bartesian solves experience for grownups which hadn’t really pro- that problem for our customer. Offering a solution for gressed from placing a selection of sugary mixes or people has led to accelerating our growth and we pop and spirits on the party table for people to fend need to ready ourselves to be able to effectively meet for themselves. People who were really into making the increasing demand. We understand that since the premium cocktails for guests would risk missing out pandemic, people’s drinking consumption of alcohol on the actual party, spending all of their time mixing products across the board has seen a rise in all catdrinks in the kitchen. Bartesian was created to solve egories of alcohol, so we’re working hard to increase these problems. We wanted to develop a machine production and keep up with demand. that would disrupt the cocktail industry by allowing Bartesian was built with an entreprepeople the option of having an innovative, clean, and neurial spirit and culture. How critical is it fun machine that would make premium cocktails at for Bartesian to remain nimble and entreprethe touch of a button. They would no longer have to neurial in order to meet the needs of its cusfind space for rare or obscure ingredients in their cup- tomers during these uncertain times? board and worry about having everything stocked to We have a very small team which allows us to enjoy their favorite cocktails. They could enjoy a vari- take ownership of all levels and tasks of the business ety of cocktails for themselves and their guests with so we can quickly respond and take action to ensure minimal cost, kitchen space, and clean up. a high level of service for the customer. I personally As one of the highest grossing Kickstarter cam- respond to Facebook posts, Instagram comments paigns, Bartesian has grown quickly, and continues and phone calls, which in the beginning was out of to, with rapidly growing demand. Like many start-ups, necessity, but we’ve learned so much from it that it’s 224 LEADERS

Bartesian creates bar-quality cocktails on demand

become a badge of honor within our team that all levels are connecting directly with customers to meet their needs.

Are there brand extensions that you feel provide an opportunity for Bartesian as you look to the future?

We have a very exciting road map of expertly curated cocktails rolling out over the next twelve months for all taste profiles. We’re obsessed with our customer feedback and work daily on taking requested cocktails and crafting them and bringing them to the customer’s kitchen. We stay on the cutting edge of cocktail trends. We work with experts, bartenders and mixologists on identifying future trends and ensuring that we have cocktails people want ready to go for customers’ homes. As an example, we recently released two variations of a shrub cocktail, which are infused vinegar that pair smoothly with tequila (e.g., the Jalapeño Lime Shrub) and with rum (the Rhubarb Spice Shrub).

Where do you see the greatest opportunities for growth for Bartesian?

We’re just out of the starting gate having launched in September 2019. We were named Oprah’s favorite things in November, most innovative product from Good Housekeeping in January, and we won best home appliance innovation award at CES in January 2020. Most recently, The Knot has named us as the “best new entertaining essential” in the Knot Registry Awards. Right now we’re focused on meeting consumer demand, going into retail stores for Q4 2020, like Williams Sonoma and 500 locations of Bed Bath & Beyond. This is to say we’re focused on continuing to expand our reach and generate product awareness.

Will you highlight Bartesian’s commitment to quality and consistency?

Quality and consistency has always been essential for us. In fact, we held off going to market for months because we insisted on ensuring that customers would love the taste and quality of our cocktails.

We need to know with certainty that when we say “premium” we stand by it with integrity.

Are you able to take moments to reflect on Bartesian’s impact and success and to appreciate what you have built?

To be honest, not often. My wife is often pointing this out to me – to stop and savor the wins, but for me, there’s so much to do and it’s exciting. I guess that’s the driver in me that has pushed me this far and keeps me moving forward. But, of course, I know it’s also important to stop and enjoy the fruits of our labor and I try to take the time to express that to my team, but I need to do it more. Then, it’s back to business and the next bull’s-eye that demands our laser focus.

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