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Inbound Services and Non Geographic Numbers (NGNs) AdEPT Telecom offer a wide selection of inbound services ranging from standard routing to complex inbound call management. This document outlines the products available and the associated costs. The document is split into the following two sections:  

Available Number Types Services

Regardless of the service type, you will need to select the type of inbound number you would like to connect the service to. The ‘Available Number Types’ section lists the pence per minute price whilst the ‘Services’ section lists the monthly service rentals and any pence per minute surcharges. Available Number Types Number Type 0800 01 / 02 03 0870 0845 0844 / 0843 0871

Cost to Caller (per minute)* Free Local / National Local / National Local / National Circa 3.5p 5p 10p

Cost to Recipient (per minute) – Terminating to UK Geographic Destination 3.5p 3p 3p 3p 2.35p 1.3p Rebate 3p Rebate

Cost to Recipient (per minute) – Terminating to UK Mobile Destination 13.5p 13p 13p 13p 11.9p 8.7p 7p

* Prices are based on calling from a UK landline and may vary dependant on the callers network supplier. Routing to other destinations such as international or 08 numbers will be priced on a bespoke basis. Porting of BT geographic numbers into the network will incur a one off charge of £75. Services Service

Description

Per Minute Surcharge

Monthly Rental Per NGN

Setup Per NGN

One to One Routing

Standard routing of a network based number to a single destination CLI.

N/A

£5

Free

One to Many Routing

Calls can be diverted on to multiple destinations if the first destination is unavailable.

N/A

£10

Free

AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB


Service

Description

Per Minute Surcharge

Monthly Rental Per NGN

Setup Per NGN

Distribution Plan

Calls can be shared between multiple destinations on a percentage allocation basis.

N/A

£20

£35

Area Plan

Calls can be routed to different destinations based on the geographic location of the caller. (Cost based on standard 4 area plan)

N/A

£20

£35

Date / Time Divert

Calls can be routed to different destinations based on the current time and date.

N/A

£20

£35

International Services

AdEPT Telecom can offer international number ranges from a wide variety of countries. This allows the owner of the number to appear to have a presence in the relative country whilst receiving calls within the UK. The caller will pay their standard rates dependant on the number type i.e. local, freephone etc.

Bespoke

Bespoke

Bespoke

Call Conferencing – Standard

Provides customers with an access number and PIN allowing them to host one concurrent call conference for an unlimited number of participants.

3p

£10

Free

Call Conferencing – Enhanced

Provides customers an access number and access to an online management portal where they can schedule, record and report on multiple concurrent conferences.

3p

£20

Free

Fax 2 Email

Converts traditional faxes into a PDF format and delivers the file as an attachment to the customers chosen email address.

3p

£10

Free

Email 2 Fax

Allows customers to send faxes in the form of an email attachment in a number of accepted formats such as PDF, DOC and XLS. The attachment is then converted and transmitted as a standard fax.

5p

£20

Free

AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB


Service

Description

Per Minute Surcharge

Monthly Rental Per NGN

Setup Per NGN

Online Portal Access

Provides customers with the ability to view, maintain and report on any inbound services.

N/A

£20

Free

SMS Services

AdEPT Telecom offer a complete SMS package allowing users to send and receive text messages in bulk. The service can be managed via an online portal and SMS and full API integration is available.

Bespoke

Bespoke

Bespoke

Inbound / Outbound Call Recording

AdEPT Telecom can provide network based call recording for both inbound and outbound calls. Recording services are hosted entirely at a network level meaning there is no need for on site equipment.

Bespoke

Bespoke

Bespoke

Inbound Call Centre Management

AdEPT Telecom can provide both entry level and complex call centre management services which can offer some of the following functions and benefits: Bespoke

Bespoke

Bespoke

      

Professional Greetings Interactive Voice Response (IVR) Time of Day Settings Automated Disaster Recovery Data Capture Voice to Email Full Management Reporting

AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB


In Bound Services Prices