The Company Arconas is a Mississauga-based modular and public seating manufacturer established in 1972. Our mission is to bring high-design, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture to many of the largest airports and transportation terminals throughout the world, as well as to government offices, healthcare centres and universities. We are a privately-owned company who has earned recognition as one of Canada's 50 Best Managed companies five consecutive years in a row. The Installation/Service Manager will manage and oversee all aspects of service and installation of Arconas seating. You will report to and have the support of our Vice President of Operations when you need it, but you will be expected to bring your own experiences and knowledge to solve problems. Primary Duties and Responsibilities • Create and manage a certification and training program for independent installers • Responsibilities over P&L for Installation services • Obtain installation and service quotes, establish profit margins and sales quotes for these services • Manage and oversee all aspects of service and installation of Arconas products • Negotiate and formalize subcontract agreements with independent installers • Provide leadership and mentorship to the Installation Manager and other staff members • Establish KPIs for service and installation processes inside the company • Conflict resolution, negotiation, and problem solving for all aspects of installation and service Qualifications • Post-Secondary education related to project management, technical, mechanics, construction or similar background • 5 - 10 years’ experience in a related role • Ability to manage a team on an installation site. • Experience in organizing and managing furniture trade show setup and/or installation of products in large government/transportation facilities. • Understanding of legal framework pertaining to institutional/commercial installation contracts • Understanding and handling of tools required in the assembly of components • Must speak English and be able to communicate clearly and effectively with all stakeholders • Ability to travel within Canada, USA, and Internationally, mainly short trips (2 to 3 days) once or twice a month, based on operational needs • Valid driver's license
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