My computer sketchbook

By Jiyang Ding, Lawrence Richards, Stefania Parousi, Viviney Muwei Wang

Our persona Pat Dudley 70 years old Live in a shelter house in Brixton UK resident

Background Widow 2 Children: both live outside London Retired shop keeper

Computer skills Never used a computer before.

Has access one that is provided by the sheltered house

Leisure time BINGO SOAP SERIES

TV

Radio

Bingo

Cooking

Motivations/barriers Motivations

Barriers

• Connecting with family

• Health problems: back pain, tired eyes

• Catching up with TV shows • Possible social media user • A computer can become a friend • Watch gossip-celebrity websites

• Hard to understand the complexity of a computer • Not good at taking criticism • Easily offended

Findings

Old people problems • Boredom

Reasons they might not use a computer

• Loneliness

• Fear

• Low income

• Pessimism

• Health issues

• Lack of access

• Lack of communication

• Too old to learn • Physical disability • Lack of motivation • Do not see the point

Insights Old people suffer from poor memories therefore we want people to be actively engaged, to take part in the learning process and write part of their own instruction book.

Old people suffer from boredom We need to actively engaged them in learning rather than just passively watching it being done for them

Old people have fear about computers About doing something wrong, making mistakes or wasting time.

We must give them confidence to learn and overcome these barriers

Old people can be pessimistic about benefit of learning We need to get them interested in the world and whats going on through an easy to use system that helps them to learn about things

Question How can we get over 65’s to actively engage with learning new technologies and overcome barriers such as fear and pessimism towards computers?

Draft idea • Step by step guide • Physical sketchbook • Easy to use • Simple interface

Further research

Further digibuddy sessions

UX templates notepads

Group discussion

User testing

User feedback

Existing platforms

Discussion with digibuddies

Existing examples

Prototyping Early prototype

Further prototypes

Testing

Testing feedback Pros

Cons

• Really helpful and analytical

• The leaflets are helpful, however you need a person to guide you in a proper way

• Easy to use • Happy to keep the leaflets, as they could practice at home and bring them to their next session • Users took notes in whatever order they should do each move – so the users felt confident to “play” about with them • Could be used for any age of beginner not just 65+

• Digi buddies mentioned that it might be hard to teach them if there are too many users in a session

Testing feedback Outcomes • The users wrote titles in some pages and so we thought we should place an area for titles • Digi buddies should be trained on the leaflets • The digi buddy scheme should do more organized and scheduled sessions, as many of the users mentioned they would like that. For example, every week in one center there are beginner lessons.

• We noticed the users did not know what they can be taught, so we have to indicate in some way • The users took the leaflets but they did not have where to put them in order to not damage them in their bags

Service journey

Digibuddy trained to use the tools

User attends a digibuddy session

Digibuddy introduces the new learning tools

User takes notes in the sketchbook during lesson

The notes can help users remember what they did

User can learn more when they are ready

Final product HOW TO USE YOUR SKETCHBOOK! -Use this sketchbook to take notes whilst you have lessons at a digibuddy session.

-Follow the pages that take you through a step by step guide to learning new computer skills.

-Use pens, pencils and highlighters to mark on the drawings things you would like to remember.

-The digibuddy will give you time to make the notes and help you highlight the correct key or part of the screen.

Tip 1: Write numbers on parts of the notepad to show the order to complete a task.

Tip 2: Use the keyboard to write important words or keys.

ENJOY!

Illustrated sketchbooks with step by step instructions on computer tasks

A folder where the sketchbooks can be stored and collected. Includes a page that explains how to use the pack; an illustration on the inside left shows all the tasks the user can learn and blank boxes for future tasks to be written; and a hidden area on the right to help remember passwords and secret questions.

Final product: value creation

Our product will: • Help old people to learn and also help the digibuddies teach • Make the user participate more in the process • Make the user write their notes in their own personal way • Help the user to feel more intimate with the learning process • Motivate users to learn as much as possible • Help council by keeping to a low budget • Possibility to make more organised education lectures • Ability to quickly identify the level of the user by the digibuddy