Welcome to Utrecht the Utrecht student guide
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Universiteitsmuseum
3 bus route and bus stop buildings Utrecht University
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Openbare bibliotheek | Public Library
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Domtoren | Dom tower
Universiteitsbibliotheek | University Library
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VVV | Tourist Information Office
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IND Front office
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BerekuilCentre Utrecht binnenstad | Utrecht City
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University College Utrecht (UCU) bus route 12 to UCU and Utrecht Science Park/ De Uithof
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Rubenslaan
Table of Contents
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Word of welcome
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City and study
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Useful information & addresses
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Getting around
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Health
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Markets, shops and libraries
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Media and telephone
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2 Resources FIND IT!
Resources for international students
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Finding information
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Organisations at UU
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International student organisations 24 Religious organisations
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Leisure
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What to do & where to go
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Going out
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Sports & recreation
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Check inside: City MapCent er
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Money Matters
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Money
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Working in Utrecht
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Insurance
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6
Dealing with the Dutch
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Leaving Utrecht
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Preparing for your departure
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A word of welcome On behalf of the Executive Board of Utrecht University, I would like to welcome you to our academic community. We are proud to have over 2,000 international exchange and degree students who choose to study at Utrecht University and pursue their ambitions here. As an institution with a clear mission to improve society through targeted and multidisciplinary research, Utrecht University offers a challenging academic environment to bright students from all over the world. The University encourages you to make the most of the opportunities for academic and personal development, and to engage in social and cultural activities. We are confident you have the commitment and ambition to learn a great deal during your stay here. Of course, you also bring your own specific knowledge and background with you, and we hope you will share this with others in- and outside of the classroom. Living and studying abroad can be quite an adventure. It can also be a challenge. To help you make a success of your time in Utrecht, we will provide you with access to our excellent teachers and superb facilities. This booklet will help you find your way around the University and the city of Utrecht, allowing you to make a flying start to your academic career here. 1
foto: Christiaan Krouwels
I wish you every success and a wonderful time at Utrecht University. Marjan J. Oudeman, LLM President
Bright minds for a better future 2
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City and study
City and study
Useful information & addresses
Telephone
> The Netherlands country code: 31 > Utrecht area code: 030 General emergency number
> Ambulance, fire brigade and police (do not use an area code) 112 (only in case of emergency)
> Police (no emergency) 0900 8844 Dialing abroad from the Netherlands
> 00+(country code)+(area code without the first 0) +(local subscriber number) Information numbers in Utrecht
> City hall (burgerzaken) tel. 030 286 0000 Arthur van Schendelstraat 500; open Monday, Tuesday, Wednesday, Friday 09.00-17.00; Thursday 9.00-21.00 www.utrecht.nl
> City information centre tel. 030 286 0000 www.utrecht.nl/informatiecentrum
> Tourist information office (VVV) 0900 128 8732 (â‚Ź 1,30 per conversation), www.visit-utrecht.com/en City and study
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Embassy or consulate To locate your country’s embassy or consulate, you can check the internet site of the Dutch Ministry of Foreign Affairs, www.government.nl/issues/embassies-consulates-and-otherrepresentations. You can also call the International Office or Student Services, or your own contact person in the relevant department or Faculty. Utrecht University
> General information tel. 030 253 3550, www.uu.nl > Student Services / International Office tel. 030 253 7000 FAQ and e-mail: www.qdesk.uu.nl/english www.uu.nl/students Administrative Offices & Faculties The central administrative offices are located in the Administration Building (Bestuursgebouw) in De Uithof:
> Office of the University Bestuursgebouw, Heidelberglaan 8, 3584 CS Utrecht P.O. Box 80125, 3508 TC Utrecht, tel. 030 253 3550
> Information about programmes and coordinators www.uu.nl/internationalstudents Yellow Pages (Gouden Gids) Shops and services are listed alphabetically. In the Dutch index, many important listings are translated in other languages.
> www.goudengids.nl 5
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Accommodation SSH Short Stay Housing can help international students find (temporary) accommodation. More information on www.sshxl.nl/shortstay An overview of the conditions of the housing agreement can be found on: www.uu.nl/housing
Getting around
Public transport
> General information for all public transport is available at telephone number 0900 9292 or www.9292ov.nl If you do not want to cycle in Utrecht you can take the bus. The city buses are classified with numbers. Which bus you have to take depends on the district where you stay. For more information you can go to the Utrecht Central Station: Stationsplein, ‘Informatie Kiosk’. www.qbuzz.nl Trains
> Information on the Netherlands Railways (Nederlandse Spoorwegen) and train schedules is available at 0900 9292 and www.ns.nl / www.9292ov.nl City and study
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Train tickets must be bought from a ticket vending machine or the ticket office at the train station. Buy a ticket before boarding the train. Various special offers are available. If you travel regularly by train, you may find a discount pass useful. NS offers a number of different rail cards and passes to suit different travel needs. One that is commonly used by students is the Off-Peak Discount Pass (Dal Voordeel). This pass provides a 40% reduction from 09.00-16.00 and from 18.30-06.30 on Mondays to Fridays and all day at weekends and on public holidays. Price: â‚Ź 50,- a year.
> For more information visit: www.ns.nl/reizigers/producten Buses and trams Both city and regional buses depart from and arrive at the central bus station just outside Utrecht Central Station, this is called bus station East (Oost). Buses 12 and 28 travel frequently to and from the University campus De Uithof.
> For more information on the buses check: www.9292ov.nl OV-Chipkaart Almost all public transport in the Netherlands uses the OV chip kaart as the means of payment. There are different types of cards: a personal card (registered in your name), an anonymous card (pre-pay), or a disposable card (single use only). If you have a personal or anonymous OV chip kaart, you can load travel credit 7
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on to it using your bankcard and pin code at a vending machine or ticket office. A re-loadable card costs about â‚Ź 7,50. When you use public transport, you check in and check out by holding the card to the screen.
> For more information about the ov-chipkaart check: www.ov-chipkaart.nl The Netherlands by bicycle On arrival in this country, you will notice one thing very quickly: almost everybody in the Netherlands rides a bicycle (fiets). We recommend that you buy a used bicycle that does not look too new or expensive, as bicycle theft is rather common. Buying a very good lock (or two) is a must. Bicycle repairs can be done at almost any bicycle shop in the city centre and in De Uithof. Bicycles can be rented at most railway stations. At secured bicycle-shelters, bicycles can be parked safely and cheaply. There are several of City and study
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these in town, the ‘fietsenstallingen’ at Overvecht railway station and at Utrecht Central Station.
> www.u-stal.nl (Dutch only) The Netherlands by car Renting a car It is safer to stick to some well-established companies such as Avis than trying a cheap and obscure one. The university has good contacts with Europcar, the Uithof, Utrecht.
> For more information visit www.europcar.nl/uu or give them a call at 030 253 1240. Parking In the city centre, either in public car parks or at a parking meter, parking always costs money. Yellow lines mean parking is prohibited. The fine for illegal parking is at least € 50,-. If you have parked your car at a very awkward place, the police may tow it away. To get it back, you must pay the fine plus the costs for the removal of your car. Traffic regulations Dutch traffic regulations are bound to be somewhat different from the system in your country of origin. Therefore, be sure to familiarize yourself with the basic rules:
> In general traffic, including bicycles, coming from the right 9
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has right of way (unless indicated otherwise by shark’s teeth marking on the road).
> At roundabouts traffic on the roundabout has right of way, except when the roundabout is marked otherwise by a traffic sign.
> If you turn your car off a main road, oncoming bicycles have right of way, as do oncoming pedestrians.
> The speed limit on motor ways and high ways is 130 km per hour except where another speed limit is specially indicated. On secondary roads, the speed limit is 80 km per hour. Within city limits, the limit is generally 50 km per hour but often less. Watch the signs.
> Please pay special attention to bicycles, they are protected by Dutch traffic law. Cars are usually found at fault in case of accidents.
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Health
Health services Emergency service In case of accidents or sudden illness requiring immediate medical attention, call the general emergency number, dial 112, or the Emergency Service at the hospital nearest to your home (see list of hospitals on page 13). General Practitioner (GP) You can find a General Practitioner by looking in the Yellow Pages (Gouden Gids) under Artsen-huisartsen or check: www.utrecht.nl You can also go to the Symphony Health Center, Galgenwaard,
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Herculesplein 379, www.zorgingalgenwaard.nl or to Campus Uithof huisartsenpraktijk, www.huisartsdeuithof.nl. If you are insured through AON, Symphony and Campus Uithof will forward your bills automatically and you do not have to pay them yourself first. It is advisable to register with a GP. The General Practitioner can be consulted after you have made an appointment by telephone or during their consulting hours. Approximately ten minutes are allowed per appointment but you may ask for a longer appointment in advance if you feel this will be necessary. House calls (visite) are kept to a minimum as they are more expensive. You will need to pay cash, unless you have a European Health Insurance Card. More on health insurance, see the chapter on money matters. Specialists You can only see a specialist after having consulted your General Practitioner. They will give you a letter of reference for the specialist. With this letter, you can claim reimbursement from your health insurance. Weekend and night services After hours you can go to the ‘huisartsenpost’, which is opened on weekdays from 17.00 until 08.00. It runs a 24 hours service on weekends and holidays. You need to call in advance, and bring identification as well as proof of health insurance.
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Huisartsenpost stad Utrecht Burgemeester Fockema Andreaelaan 60, 3582 KT Utrecht tel. 0900 4501 450 (â‚Ź 0,10 per minute)
> Note: It is not a good idea to go to a hospital emergency room unless you have an actual emergency! They will refer you to the Huisartsenpost instead. Prescriptions Prescriptions should be taken to the nearest pharmacy (apotheek). Insurance companies refund most of the cost of medicines prescribed by a General Practitioner, in which case the bills should be sent to them. If the pharmacy has an agreement with your insurance company, the prescription will be paid automatically. You can buy non-prescription medication such as painkillers and cough medicine at a drug store (drogist) or pharmacy. Dentist In general, dental treatment is not covered by health insurance, but you can get special coverage. A dentist will always give you a cost-estimate on your first visit. Usually you will need to pay in cash. You can look in the Yellow Pages (Gouden Gids) under Tandartsen. Hospitals (ziekenhuizen) in Utrecht
> UMC-Utrecht Heidelberglaan 100 (De Uithof), tel. 088 755 5555
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> Diakonessenhuis Utrecht Bosboomstraat 1, tel. 088 250 5000
> Mesos Medisch Centrum Oudenrijn Van Heuven Goedhartlaan 1, tel. 030 295 3953
Markets, shops and libraries Markets General markets
> Utrecht, Vredenburg, Wednesday, Friday, Saturday , Sunday > Utrecht, Overvecht, Thursday morning > Utrecht, Kanaleneiland, Friday morning > Utrecht, Smaragdplein, Tuesday > Zeist, Belcour, Thursday
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Biological market
> Utrecht, Vredenburg, Friday Textile market
> Utrecht, Breedstraat, Saturday morning Flower market
> Utrecht, Janskerkhof, Saturday Shops
> Note: the words reclame, korting, aanbieding and voordeel all indicate a genuine or supposed bargain. Opruiming and uitverkoop mean sale. When to do your shopping Opening hours Opening hours of shops are as follows: Monday to Friday 09.00 18.00 and Saturday 09.00-17.00 (some supermarkets 08.00 to 20.00 or 22.00). Note that many shops stay closed on Monday morning. Most shops in Utrecht, especially those in the city centre, are open on Thursday evening (koopavond or late night shopping, usually until 21.00) and on Sundays (city centre only, from 12.00 to 17.00). Shops in the villages and some of the smaller shopping centres in the suburbs of Utrecht have their koopavond on Friday evening (usually until 21.00). 15
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Bookshops
> Polare Stadhuisbrug 5 (city centre, opposite Town Hall) Minrebroederstraat 13, Heidelberglaan 2 (De Uithof) www.polare.nl
Types of shops Here is a short guide to Dutch words for different types of shops: barber /hairdresser kapper / kapsalon bicycle (repair)shop fietsen(maker) / -winkel bookshop boekenwinkel butcher slager clothes shop kledingzaak drugstore (no prescription) drogisterij florist bloemist furniture shop meubelzaak greengrocer groenteboer pharmacy (prescription) apotheek record shop platenzaak, cd-winkel shoe shop schoenenwinkel
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Cut-price and second-hand books
> Polare Oudegracht 121 > Hinderickx en Winderickx Oudegracht 234 Buying food Most likely there are all kinds of shops, grocers, bakeries, butchers, etc. close to your home. If you wish to do most of your shopping in one go, you may find an Albert Heijn, Spar, Aldi, C1000, Jumbo or other supermarket close by. Second-hand shops
> Emmaus Mgr. van de Weteringstraat 1 or Makassarstraat 36 www.emmaus-utrecht.nl 17
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> De Alternatieve Renovatie Maatschappij (A.R.M.) Oudegracht 247, Verlengde Hoogravenseweg 69a b c, 71 Libraries University Library Utrecht The University Library Utrecht (UBU) consists of various individual libraries, located in the centre of Utrecht and at De Uithof. The University Library Utrecht has an online catalogue which can be used to search the collection, request or renew books. You have to be registered as library user in order to borrow books. A registered user can borrow books from all the libraries of Utrecht University. Students can use their student card as library card.
> www.uu.nl/bibliotheek
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Public Libraries There are quite a number of public libraries for books and music in Utrecht. After paying subscription to any branch of the public library, you can borrow books and music (sheet music, cassettes, CD’s, DVD’s, CD-Rom’s, video) from all branches. Each library also has books in many foreign languages (English, German, French, Turkish, Arabic). The annual membership for adults costs around € 34,-. The main city library, including the music library, is:
> Gemeente Bibliotheek Utrecht Oudegracht 167, tel. 030 286 1800 www.bibliotheekutrecht.nl
Media and telephone
Newspapers & magazines International newspapers and magazines can be bought at a number of bookshops, tobacconists and Utrecht Central Station. The reading rooms of the public library and the University Library also have a selection of the most important international papers (not for sale). Digital University Magazine (DUB) is the platform where you can find news items and where online debates take place. DUB serves as a platform for discussions about issues that affect both Utrecht University and society.
> www.dub.uu.nl
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Telephone For country codes and time-differences check the telephone directory. For international calls dial 00, then the country code, the area code omitting the first zero and then the subscriber number. Phone numbers in the Netherlands starting with 0900 cost a variable amount per minute, those starting with 0800 are free of charge. Mobile phone It may be very expensive to use your foreign mobile phone in the Netherlands. The best solution is to buy a Dutch SIM-card. The Netherlands offers a wide range of telephone providers. Most large media stores offer good deals.
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2 Resources FIND IT!
21
Resources for international students
Resources for international students
Finding information
General information concerning your stay in Utrecht may be obtained from the Student Services International Office. Specific information concerning your study at the University may be obtained from the International or Administration Office of the relevant department or Faculty. Specific information concerning your residence permit or work permit can be obtained from the International Office. There are also student organisations, which help students from abroad.
Organisations at UU
Student services Student Services provides information and advice on all kinds of matters for students, such as admissions and enrolment, registration and tuition fees, financial matters, visa, residence permit and student financial assistance. But also matters such as complaints procedures and activities of student organisations.
> Student Services Bestuursgebouw, Heidelberglaan 6, De Uithof, Desk: Monday-Friday, 11.00-16.00 Tel. 030 253 7000, Monday-Friday, 10.00-12.00 and 13.00-15.00 www.uu.nl/students Resources for international students
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Registration with the University International students coming to the University as full-time degree students (that is, not under an exchange programme) can go to Student Services for help with admission and enrolment, or with any other problems they may encounter. International office/exchange Exchange students should contact their coordinator at the International Office or the Erasmus coordinator of their specific programme. Student counselling In case of illness, special family circumstances, pregnancy, disability, study related problems or personal problems, first contact your student advisor at the Faculty. If they are unable to help you, they will refer you to the student counsellors, academic support counsellor or psychologists of Student Services. You can also contact Student Services for matters such as education or career orientation, or outstanding athletic performances. Complaints and appeals Student Services assists students who want to file a complaint or an appeal, but don’t know how to start or whom to address. Complaints about sexual harassment, discrimination, aggression or violence can be left on the answering machine of the confidential counsellor, tel. 030 253 9977. Your phone call will be returned as soon as possible. 23
Resources for international students
Faculty student advisor Student advisors have the specific role of helping you whenever possible, to prevent and/or find solutions to problems relating to your study and stay in Utrecht. The student advisor works in the Faculty and therefore has excellent insight into the possibilities and problems of studying in your particular discipline. Furthermore, they have good contacts with the lecturers in the Faculty and can therefore act as a link between teaching staff and students. Some faculties have more than one student advisor.
> Utrecht University on Facebook and Twitter: www.facebook.com/utrechtuniversity
www.twitter.com/UtrechtUni
International student organisations
Apart from the above-mentioned departments, Faculties, offices and officers, you can also request information or help from a number of enthusiastic Dutch students and University-related volunteers, who are organized in various student organisations. The student organisations aim to provide all kinds of social activities. Erasmus Student Network (ESN) ESN is an international student organisation with over a hundred Resources for international students
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divisions throughout Europe. ESN Utrecht consists of about 40 very enthusiastic committee members, all students, and a seven member daily board. The most important goal of ESN is to help international students integrate smoothly within the Utrecht student life. ESN organises activities such as excursions, city trips, theme and international parties and sporting events. Furthermore every Tuesday night ESN Utrecht organizes an international drink. Moreover, ESN has an ESN-mentor system. This mentor system links two Dutch student mentors to a group of 10 to 12 international students.The mentors give you practical information about living and staying in the Netherlands and studying in Utrecht, but they can also help you to get acquainted with the city and fellow students, both Dutch and international. For more information you can contact ESN, every Monday until Friday from 13.00 until 18.00. 25
Resources for international students
> Erasmus Student Network Utrecht Cultural and International Achter Sint Pieter 25, 3512 HR Utrecht tel. 030 253 8781 info@esn-utrecht.nl / www.esn-utrecht.nl Student Association for International Relations (SIB) The Dutch United Nations Student Associations (DUNSA) is the English name for SIB. This non-political association is aligned with the United Nations. DUNSA (SIB) is structured in various societies dedicated to one international topic, such as Human Rights, International Cabaret, Zaibatsu, Cooking, Cultura Mondiale a.o. Members of SIB are usually Dutch students who are interested in international relations and topics in a broad sense.
> SIB-Utrecht Achter Sint Pieter 25, 3512 HR Utrecht tel. 030 253 2884 info@sib-utrecht.nl / www.sib-utrecht.nl AEGEE (Association des Etats Généraux des Etudiants de l’Europe) AEGEE is a European Student Organisation with 260 departments all over Europe – including Utrecht. They organize conferences, cultural exchanges, parties, dinners, and many more activities. Through these activities AEGEE wants to accomplish European integration. AEGEE-Utrecht is a very active local branch with more than 500 members, who meet every Monday for a social drink. Resources for international students
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These meetings are open for members of AEGEE-Utrecht and everyone who wants to know more about AEGEE-Utrecht.
> AEGEE-Utrecht Achter Sint Pieter 25, 3512 HR Utrecht tel. 030 253 4417 info@aegee-utrecht.nl / www.aegee-utrecht.nl International Neighbour Group (ING) The International Neighbour Group (ING) is an organisation run by volunteers working at or affiliated with the University and it offers assistance and friendship to international staff, postdocs and PhD and graduate students from abroad so that they will feel at home in their new surroundings as quickly as possible. All visiting staff, postdocs, PhD and graduate students automatically become members of the ING. The social activities of the ING give guests the chance to meet fellow international visitors as well as Dutch people. Activities take place regularly.
> sites.google.com/site/ingutrecht/ Nuffic Nuffic, the Netherlands organization for international cooperation in higher education informs and advises on studying in the Netherlands. It also controls scholarship programmes and is specialized in international diploma certifications.
> Nuffic P.O.Box 29777, 2502 LT Den Haag tel. 070 426 0260, nuffic@nuffc.nl / www.nuffic.nl 27
Resources for international students
Religious organisations
Utrecht University has several quiet areas where you can pray, meditate, or just contemplate.
> Please check: www.qdesk.uu.nl/english Information on many religious groups and places of worship can be found in the city guidebook (Gemeentegids) under the heading Religie or if that fails, by contacting:
> Multicultural Institute Utrecht Bemuurde Weerd WZ4, tel. 030 231 3833 www.alleato.nl Christianity Oecumenical Student Congregation (EUG) In Utrecht, the Oecumenical Student Congregation (EUG), in which various churches participate, holds its services for all Christian denominations in the Janskerk on Sunday at 11.00 (exegesis, liturgy celebration). The services are held in Dutch.
> Oecumenical Student Congregation Nieuwegracht 32, tel. 030 231 8775, Monday, Tuesday and Thursday 09.00-14.00 www.eug-janskerk.nl or www.ibsu.nl Services in other languages The following congregations hold services in languages other Resources for international students
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than Dutch. For times of all services, please contact the church concerned.
> English (Anglican) Holy Trinity Anglican Church Van Hogendorpstraat 26, tel. 030 251 3424 www.holytrinityutrecht.nl
> English (Roman Catholic) Service on Sunday 12.30 Saint Augustine Church, Oudegracht 69 englishmassutrecht.blogspot.nl
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Resources for international students
> French Belgian (Reformed) Eglise RĂŠformĂŠe Wallonne Pieterskerk, Pieterskerkhof 3,tel. 030 231 1485
> Nieuwe Kerk (Reformed) Service in Dutch But headphones in English, French and German available, Bollenhofsestraat 138, tel. 030 271 9015
> Christian union International Bible discussions in English www.cuutrecht.nl
> Greek (orthodox) Springweg 89, tel. 030 233 1489 Islam The Islamic Centre Foundation in Utrecht can give you information on mosques in the city.
> Islamic Centre Foundation (Stichting Islamitisch Centrum) Van Lieflandlaan 3, tel. 030 273 4086 www.sicn.nl Judaism
> Synagogue (orthodox) Springweg 164, tel. 030 273 2453 www.nigutrecht.nl Resources for international students
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Leisure
Leisure
What to do & where to go
International Student Identity Card (ISIC) You can purchase an International Student Identity Card (ISIC). All you need is a passport-size photo, a proof of enrolment and a student card. The ISIC card costs € 10,-. You can enjoy various discounts and other benefits, such as reductions on travel arrangements, youth hostels, museums, cultural events and entertainment. It also provides emergency help line services including legal and medical assistance and access to a world wide telecommunications package. You can purchase the ISIC at Kilroy Travels Utrecht, Nobelstraat 119.
> More information on www.isic.org Tourist Information In the Netherlands, the Tourist Information Office is known as the VVV. This is the place to go to if you need any practical information on the city, the region or the rest of the country. The VVV publishes a brochure ‘What’s on in Utrecht’ (Uit in Utrecht), every month and the Uitloper, weekly available in cafés, restaurants and theatres. VVV (tourist information) Domplein 9/10, tel. 0900 128 8732 (€ 1,30 per call) info@vvvutrecht.nl Leisure
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Going out
The ‘Uitloper ’ This long brochure lists everything that is happening downtown, such as live music, theatre performances, movies and art exhibitions. The Uitloper can be picked up for free at most pubs and cinemas.
> www.uitloper.nl More information is available on the internet:
> www.visit-utrecht.com/en > App: “Utrecht City Guide app” available in the App store and Play store. Facebook and Twitter:
> www.facebook.com/greatlittleplaceutrecht > www.twitter.com/glputrecht
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Leisure
Utrecht Festivals
> March-April: Impakt festival, www.impakt.nl, sounds and images
> May: SPRING, www.springutrecht.nl, theatre > June: Midzomergracht, www.midzomergracht.nl (gay)music, art, theatre, literature, film > July: The Parade, www.deparade.nl, (outdoor)theatre, music, dance, film, carnival
> July: De Beschaving, www.debeschaving.nl, music > August-September: Festival Oude Muziek www.oudemuziek.nl, ancient music > September: Nederlands Film festival, www.filmfestival.nl, music dance performances, theatre, movies
> November: Smartlappen festival, www.smartlappenfestival.nl, Dutch folkloristic music (‘tearjerkers’)
> Every month: Culturele Zondagen, www.culturelezondagen.nl, music, dance, theatre, movie
> Year round: The 7th heaven, film, party, photographs, stories, poetry, lounging, fashion and music.
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Museums
> University Museum Lange Nieuwstraat 106, tel. 030 253 8008 www.uu.nl/universiteitsmuseum, open every day 11.00-17.00. The University has its own museum, which shows the history of science in Utrecht. Students can visit the University Museum for free.
> Sonnenborgh - Museum & Observatory Zonnenburg 2, tel. 030 820 1420, www.sonnenborgh.nl Open from 11.00 - 17.00 on Tuesdays to Fridays and from 13.00 to 17.00 on Sundays. Discover the secrets of Sonnenborgh. Go behind the thick walls of the 16th Century Bastion, climb the stairs and gaze at the stars.
> Centraal Museum Nicolaaskerkhof 10, tel. 030 236 2362 www.centraalmuseum.nl Open Tuesday to Sunday 11.00-17.00. The Central Museum is a genuine Utrecht museum, with works by Utrecht painters up to the 19th century.
> Rietveld Schrรถderhuis Prins Hendriklaan 50, tel. 030 236 2310 www.rietveldschroderhuis.nl Architecture and furniture by Gerrit Rietveld 35
Leisure
> National Museum van Speelklok tot Pierement Steenweg 6, tel. 030 231 2789, www.museumspeelklok.nl, open Tuesday to Sunday 10.00-17.00. A unique museum with music boxes, barrel organs, dance organs, etc.
> Spoorweg Museum Maliebaan station, tel. 030 230 6206 www.spoorwegmuseum.nl Open Tuesday to Sunday 10.00-17.00. The railway museum lovingly presents the history of railway transport with old steam engines, trains and trams.
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National Museum Pass (museumjaarkaart) This pass can be bought at most museums for € 49,95 (plus € 4,95 registration fee) and provides admission to 440 museums all over the country. It is valid for one year, and could save you quite a lot of money. See www.museumjaarkaart.nl for more information. There is also a Youth Cultural Passport for discounts: www.cjp.nl theatre & cinema Utrecht has a City Theatre, several smaller theatres and seven cinemas and cinema clubs. Foreign films are usually shown in their original language with Dutch subtitles. For information on films and the numerous theatrical productions, check the local newspapers or pick up a copy of Uitloper, available at most Utrecht cafés.
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Eating & drinking Utrecht has a wide variety of pubs (usually referred to as a café or kroeg) and restaurants. For more information check the Yellow Pages (Gouden Gids) under Café’s, Restaurants and Koffieshops or ask your fellow students about the most popular venues.
> Note: a particular kind of coffeeshop is more dedicated to the sale and consumption of hashish and marijuana than coffee. Pubs Pubs are usually open until 01.00 or 02.00, on Thursday to Saturday until 03.00 or 04.00. Alcohol is served as well as coffee, tea and soft drinks. Some pubs have special features like temporary art exhibitions, theatre performances or live music on certain evenings. Check the information in the ‘Uitloper’, the local papers or contact Information (VVV).
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Restaurants In Utrecht’s large diversity of restaurants, you can have a simple and cheap meal or enjoy a more expensive cuisine. Apart from Dutch food which, although filling and unpretentious, is not famous internationally, there is ample opportunity to taste more exotic dishes.
> Check the Yellow Pages for a complete list of restaurants and www.iens.nl for reviews and addresses
Sports & recreation
University Sports Centre Olympos The University offers its students and staff a wide range of possibilities for sports and recreation. Sport centre Olympos is situated at De Uithof and has several football (soccer) fields, a rugby pitch, hockey fields, a golf practicing course, (outdoor) tennis courts, squash courts, a fitness room and three sports halls.
> www.olympos.nl Other sports facilities in Utrecht Of course, Utrecht has many more sports facilities, both indoor and outdoor, recreational or more achievement-oriented.
> www.utrecht.nl/sport
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Courses Cultural Centre Parnassos Parnassos is the Cultural Centre of Utrecht University. Twice a year Parnassos offers a large number of creative, informative and skillenhancing courses in music, theatre, photography, and dance, for students and staff at very reasonable prices. Most of these courses are in Dutch, but a considerable number of them are (optionally) in English. The English courses offered include painting, drawing, photography and yoga, as well as seasonal specials. Parnassos is situated in the city of Utrecht. Parnassos has a lot of practice rooms, with a piano in each one and a cosy bar. In addition, Parnassos is home to nine student music groups. The USConcert Leisure
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(Utrechtsch Studenten Concert), for instance, is the oldest symphony orchestra in the Netherlands and the close harmony choir Dekoor has been recognized with numerous international awards.
> www.uu.nl/parnassos Languages Babel organises Dutch language courses as well as other languages. The courses are given at various levels and 41
Leisure
are quite intensive. They start several times a year
> www.babel.nl The Peoples University (literally translated: Volksuniversiteit) is a large organisation for adult education. It offers Dutch language courses for guests from abroad who speak English, French, German or Spanish
> www.volksuniversiteit.nl ROC Utrecht Department Education
> www.rocmn.nl Meeting places for gays and lesbians
> COC Oudegracht 221, tel. 030 231 8841 www.cocmiddennederland.nl
> Stichting Pann info@pann.nl, parties in Tivoli pop venue every month, www.pann.nl Organisations for friendly / cultural links In Utrecht, there are a number of organisations for friendly and/or cultural links between the Netherlands and other countries. Contact your embassy or consulate to find out if there is such a link between your country and the Netherlands and if so, where the relevant organization is based. Leisure
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Money matters
Money matters
Money
Currency The official currency in the Netherlands is the Euro, just as in many other European countries. Note that a comma is used to separate the decimals, e.g. â‚Ź 1,50 is one Euro and fifty cents.
> Budget: For the most up-to-date information, please visit www.uu.nl/internationalstudents, see financial matters. Banks and Currency Exchange You may need a Dutch bank account while studying in the Netherlands, for example if you wish to pay the tuition fees in instalment. Some banks may charge a fee to open and maintain an account and you may also be required to have a Burger Service Number (BSN). You will receive your BSN upon registration with the city.
> More information on www.uu.nl/moneymatters It is highly recommended to bring a credit card, and to check with your bank at home whether you can withdraw cash from Automated Teller Machines in the Netherlands. Traveller’s checks can also be used, but must first be changed for actual cash at a bank or change office, which usually charge a small Money matters
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fee for the service. Banks are usually open Monday to Friday, from 09.00-17.00, some smaller branches are closed on Monday morning. A few banks are also open on Thursday evening until 20.00 (Friday evening in the villages surrounding Utrecht). You can change money at any bank, at change offices and at the larger post-offices. They can also give a cash advance on a Visa or Mastercard, but this is expensive; 3-4% of the amount you change. There is a change office in the main hall of the Central Station, the Grenswisselkantoor. An extra service, in case of emergency, is the Money Gram: send and receive money anywhere in the world with only your valid identification. 45
Money matters
Chipknip When you open a bank account your card is also a chip card or ‘chipknip’ (not to be confused with the OV-chipkaart, see ‘Getting around’). With this card you can pay at many shops, the railway station and use the telephone booths. Some university cafeterias and all copy machines and coffee & sweet machines only accept the chipknip. You can also buy a prepaid chipknip, which allows you the same service as the bank-chipknip. This prepaid card can be bought at shops with a prepaid chipknip logo in the window and at several locations at Utrecht University. It is possible to add value to your chipknip at the University. In total, there are 16 add-value machines in the University buildings: nine in the Uithof and seven in town.
> Note: After January 2015 this chipknip cannot be used anymore. Post Office Post offices in the Netherlands offer a variety of services: stamps, foreign currency exchange, long-distance telecommunications, licences, insurance and banking. Letter boxes, which you can find on the street, are orange and have two slots: one is for local mail (postcodes ...tot ...), the other is for all other destinations, in the Netherlands and abroad (overige postcodes). Post office opening hours vary, but as a rule they are open from Monday to Friday between 09.00-17.00. There are also some sub-post offices (agentschappen) in certain types of shops, for example tobacconists. Sub-post offices often have the same opening hours as the shops that run them. Money matters
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Working in UtrEcht
Job agencies There are many commercial Job Agencies (uitzendbureaus) in Utrecht, most of them are located at the Biltstraat. Work permit Non-EEA citizens who would like to work need a work permit (tewerkstellingsvergunning). Citizens of the EU member states do not need a work permit, with the exception of the new EU member states.
> You can find more information on www.uu.nl/visa see: work permit or www.nuffic.nl 47
Money matters
Everybody who plans to work in the Netherlands will need a Burger Service Number (BSN).You receive this upon registration with the city.
Insurance Health insurance It is absolutely necessary and required by Dutch law to carry health insurance throughout your stay in the Netherlands. Medical costs are high, so make sure that your health insurance covers the Dutch fees. To obtain a residence permit you must provide proof of adequate health insurance. If you are insured through social security or welfare in your own country, you should ask whether there is a reciprocal agreement between your country and the Netherlands with regard to health insurance. If this is the case you should ask for a Health Card from the social security or welfare department in your country before you leave for the Netherlands. This form indicates that you are insured against medical costs in the Netherlands. If you have private health insurance, you should ask whether it covers your stay in the Netherlands. Please note that some insurance companies only extend foreign coverage for a few months. Make sure that your health insurance Money matters
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covers the entire length of your stay in the Netherlands. Students can also arrange private health insurance in the Netherlands. AON offers a comprehensive student insurance package that includes health care, liability, household contents, and more.
> www.studentsinsurance.eu Make sure you always carry proof of health insurance with you, because you will need it whenever you use one of the health services in The Netherlands. The Dutch health insurance system Dutch nationals have a legal obligation to be insured through a basisverzekering (basic health care insurance), and have the option to extend this coverage with additional packages. Dental care and prescription glasses are usually not covered in a standard Dutch policy, nor does it cover all costs incurred during pregnancy, child birth and postnatal care. This basisverzekering is also required for certain international guests: - Guests of all ages who have a (part-time) job - Guests over 30 years old who plan to stay for more than one year.
> For more information about the basisverzekering and the regulations surrounding it, visit the Nuffic website at www.nuffic.nl, and read the fact sheet on ‘health care insurance for foreign students in the Netherlands’. 49
Money matters
> Please note that if you are required to have a basisverzekering but you do not apply for it, you will be fined. Personal liability insurance Personal liability insurance is not compulsory but strongly recommended. It insures you against costs incurred if you cause damage to someone else’s or to someone elses possessions (for example: if you cause a traffic accident with your bicycle or as a pedestrian). You may be able to arrange such insurance prior to arrival in the Netherlands (in combination with your health insurance). Otherwise it will have to wait until you are here. Personal liability is included in the private insurance package offered by AON. Don’t forget a good travel insurance and check your car insurance if applicable.
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Dealing with the Dutch
Dealing with the Dutch
Dealing with the Dutch A new culture always needs some getting used to. It helps when you know a few things about Dutch culture and customs beforehand. Some useful tips will help you on your way. Culture Most Dutch people are straightforward, very direct and used to speaking their minds. Foreigners may perceive this as rude although it is seldom meant that way. Dutch people are also quite down-to-earth and dislike ostentatious behaviour and bragging. The Dutch are known for their liberal attitude towards subjects like gay marriage, ’coffee’ shops, abortion, euthanasia, etc. Food A typical Dutch meal consists of potatoes, vegetables and some meat. Many Dutch people like to eat food from other cultures as well. Indonesian food is also quite common, as historic ties exist between the two countries. Eating out Splitting the bill is quite conventional when eating out with Dutch people. Unless someone has offered to pay the bill beforehand you may well be expected to pay your share.
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Greetings When meeting Dutch people, it’s common to shake hands, when you meet for the first time be sure to mention your name in the process. People that you know well are usually greeted with three kisses on the cheeks, although most men don’t kiss each other, they shake hands instead. When passing by, you can just say hello and wave your hand. Making conversation The weather is always a safe topic. Never ask a person how much money they make in a year. When speaking with Dutch people it is important to have frequent eye contact. It is perceived impolite to look away or stare at the ground while having a conversation. Language Dutch is a difficult language to learn. Especially because you have to speak it relatively well to get a Dutch person to speak Dutch with you. Most of them speak English fairly well and will switch to it once they hear you are not proficient in Dutch. English will get you along just fine, but if you’re still adamant about learning Dutch there are courses available from Babel. 53
Dealing with the Dutch
Visiting Dutch people like their privacy. Going on a visit nearly always requires an invitation from the person you’re visiting. It is uncommon to drop in without having been invited. When invited for dinner it’s common practice to bring a gift, like a bottle of wine, flowers or chocolates. However, food is not considered of great importance in hospitality, it is more common to invite someone over for coffee in the morning or tea in the afternoon. Adjusting to life in the Netherlands Remember that living in a different culture is a learning process, and give yourself time to adjust. Even if things seem very similar, they may not be, and every day routine and simple actions
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may become challenging or even frustrating. It is often small differences that are most frustrating, as you think you know how to behave/do things, but you get a strange response. Your family and friends may seem very far away at times. This is what is commonly referred to as ‘culture shock’, and most students moving to a different country will experience it to some extent. It can range from moodiness and feelings of insecurity to the development of stereotypes in the new culture and homesickness. If you experience any of these, it may be helpful to keep the following in mind:
> Accept that you cannot know everything about the new
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Dealing with the Dutch
country and language, and if it is overwhelming, take a break. Keep an open mind and try not to evaluate everything by the standards you would use in your own country
> Try to do things that you did at home, listen to your favourite music and/or eat familiair food
> Stay in touch with family and friends at home > Stay active. Physical activity often helps! > Learn from experience – moving into a new culture can be the most fascinating and educational experience of your life. There is no better way to become aware of your own values and attitudes or to broaden your point of view. It is also very important to talk about your feelings, and don’t be afraid to ask for help from a friend or a study advisor. Last but not least, remember that most students return with greater self-confidence and the ability to manage in an intercultural environment.
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Leaving Utrecht
Leaving Utrecht
Preparing for your departure
Please read the information below carefully before you leave. If you are not returning to Utrecht there are several important things that need to be taken care of before you leave: Your finances Please take the time to check whether all your bills are paid. Your residence permit If you have a residence permit, please note that it is usually linked to your purpose of stay. If you are no longer registered as a student your right to reside in the Netherlands ends as well. If you are continuing elsewhere, you will have to apply for a new permit through the institution. Return all library books Failure to do so may result in huge fines, so make sure you return them in time. Do not give the books to someone else to hand them in for you! Registration with the city If you are moving to a new address, you are required to inform the Department of Burgerzaken of this within 5 days of your Leaving Utrecht
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move. If you move within Utrecht, you can do this in person or in writing (don’t forget to include a copy of your passport or ID and a copy of your new rental agreement) with Burgerzaken, Arthur van Schendelstraat 500.
> You can find their form on their site: www.utrecht.nl If you are moving to a different town, you need to inform the department of Burgerzaken in your new place of residence. Please do not forget to do this, as a number of organisations use the city registration database for mailings (IND, Belastingdienst, DUO, election information, etc.). Change of address Please inform the postal service of your change of address as soon as possible (they will forward your mail for a small fee (€ 3,95 for the first month).You can pick up a change-of-address form at the post office (‘verhuispakket’) - or register online: www.post.nl/voorthuis/ontvangen/verhuisservice 59
Leaving Utrecht
Unfortunately the information is in Dutch, but perhaps a fellow student can help you. Change your address with the University Please change your mailing address, so that any mail the University sends you will be sent to your new or home address. You can change your address online. Notify others of your new address Inform family and friends of your new address as soon as possible, as well as organisations and people you regularly receive mail from. If you are moving to another city, you should also notify your doctor and dentist in Utrecht (you can ask them to forward your file to your new doctor/dentist). DUO / studiefinanciering / ov-kaart Students who are registered with the Dienst Uitvoering Onderwijs (DUO), should inform them of their change of address, and whether or not they are continuing their studies elsewhere. Forms are available online at: www.duo.nl If you are leaving the Netherlands, please also make sure you:
> Close your bank account here. If you leave debts behind this may influence future attempts to enter the country!
> Cancel your health insurance > Cancel any subscriptions well in advance - telephone, magazines, clubs, etc. Leaving Utrecht
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Colophon Published by Production & editing Illustratie & design Printing
Utrecht University Utrecht University Communications & Marketing, Student Services Thijs van Himbergen & Laurens Hebly www.vanhimbergenhebly.com Zuidam Uithof Drukkerijen, Utrecht
Whilst every care has been taken in the compilation of this publication, we cannot accept responsibility for any inaccuracies or changes.
The challenge to develop a sustainable society is one of the greatest facing society in the 21st century. Utrecht University is committed to fulfilling its social responsibility in this area and to making active contributions to address not only the ecological dimension, but also economic and social aspects. Sharing scientific knowledge plays an important part in this, as do our efforts to set an inspiring example - always guided by the principle of seeking a sound balance between People, Planet and Profit.
For more information, see: www.uu.nl/sustainability Green Office Utrecht (GOU) is a community of students and employees who work together to make Utrecht University a sustainable university. www.uu.nl/greenoffice This booklet was printed on FSC-certified paper.
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Botanische Tuinen Botanical Gardens
FreudenthalAard- gebouw wetenschappen Buys Ballot gebouw Minnaertgebouw
BUDAPESTLAAN
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David de Wiedgebouw
Kruytgebouw
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Centrumgebouw Noord
GENĂˆVELAAN
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bus route 28 to Utrecht City Centre
Educatorium
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PADUALAAN
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CAMBRIDGELAAN
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HELSINKILAAN
Bestuursgebouw
HEIDELBERGLAAN
Langeveld gebouw
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bus route and bus stop
Ruppertgebouw
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Van Unnikgebouw
bus route 12 to UCU and Utrecht City Centre SORBONNELAAN
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LEUVENLAAN
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buildings Utrecht University
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Amersfoort
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UPPSALALAAN
UNIVERSITEITS
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Utrecht Science Park/De Uithof
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Sportcentrum Olympos | Sports Centre Olympos
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De Bisschoppen
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Universiteitsbibliotheek | University Library
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UU for U: Student Services
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Grand Café The Basket
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The Cambridge Bar
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Winkels | Shops
LAAN LUND
UMC Utrecht
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MÜNSTERLAAN
MARBURGLAAN
YALELAAN Veterinary Sciences
LIMALAAN
BOLOGNALAAN
BOLOGNALAAN
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‘Welcome to Utrecht’ aims to answer questions that may arise during your stay in Utrecht. The guide discusses general matters relating to your study at the University, but also regarding to your day to day life in Utrecht: practical matters such as opening hours of shops, the Dutch healthcare system and entertainment in Utrecht. www.uu.nl/internationalstudents