facebook Complaints: customer service
privacy
content propriety
“The problem has been that the company has changed its privacy settings so often that keeping up with them became too much.” —Barry Horton, facebook user “It puts us on our guard, where we feel like we are trying to plug a leak.” —Craig Mather, facebook user
of users complained about customer service
Recommendations: • •
live chat option get help button
• •
More user-friendly page More organized design
• •
Clear propriety terms Execute terms
Notes:
MCom 320 Team: James Allen, Austin Kern, Katie Jagoda, Emily Maddox, Ryan Parker, Jessica Spencer