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facebook Complaints: customer service


content propriety

“The problem has been that the company has changed its privacy settings so often that keeping up with them became too much.” ­ —Barry Horton, facebook user “It puts us on our guard, where we feel like we are trying to plug a leak.” —Craig Mather, facebook user

of users complained about customer service

Recommendations: • •

live chat option get help button

• •

More user-friendly page More organized design

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Clear propriety terms Execute terms


MCom 320 Team: James Allen, Austin Kern, Katie Jagoda, Emily Maddox, Ryan Parker, Jessica Spencer

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