Customer service specialists must have well-developed verbal and written communication skills. They must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. They should have good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-taskers. With varying degrees of postsecondary education, such as an associate's or bachelor's degree, depending on the position, these specialists give individuals or information technology employees advice about computer equipment and software products.
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