CONTENTS
LANDSEC’S CULTURE IS SOMETHING THAT HAPPENS WITHIN OUR TEAMS
It’s shaped by the people who make up those teams, those who lead them and how we organise ourselves to deliver our purpose, secure competitive advantage and drive growth. What we do, how we do it and why we do it are part of the picture. But so too is who we ask to do it. Each of these things defines the other. We have written it down. But it’ll make sense when you’re part of it.
SHAPING PLACES THAT
STAND THE TEST OF TIME
LANDSEC IS BUILT ON PLACES THAT STAND THE TEST OF TIME
Places that are scarce in number but high in potential. Places with meaning. Places that create opportunity, enhance quality of life and bring joy to the people who live, work in or visit them.
Our business was forged through our ability to identify and act on those scarce opportunities where we can shape places that create value. Value not just for our business but for all those connected to it.
We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships and continually adapting to shape the places that meet the needs of a changing world.
WE EXIST BECAUSE OF OUR PLACES
OUR PLACES ARE WHAT THEY ARE BECAUSE OF US
THE DNA OF GREAT
LANDSEC PEOPLE
If the following statements resonate with you, you’ll do well at Landsec.
14 | The DNA of great Landsec people
‘WE DID’ IS BETTER THAN ‘I DID’
It takes a lot of people to make a place work, so it helps if you want to work in teams. That’s where the magic happens.
WE’RE NEVER THE FINISHED ARTICLE
Our places must evolve and adapt. So we must be able to evolve and adapt too. Show up, be curious, experiment. It’s ok to try things that don’t work if we learn the right lessons.
PERFECTION ISN’T ALWAYS NECESSARY
HIGH STANDARDS ARE
We value diligence and always strive to improve, but that doesn’t mean everything needs to be the first, the biggest or the best. We’re focused on maximising our impact, not winning awards.
WE PLAY TO WIN BUT THAT DOESN’T MEAN OTHERS HAVE TO LOSE
Our business is built on partnerships with our customers and communities. Understand what they want, and you can create outcomes that work for everyone.
THERE WILL ALWAYS BE A WAY
It might be difficult, and it might not be perfect, but we can always find a way through. Giving up at the first bump in the road isn’t really our style.
20 | The DNA of great Landsec
THE DNA OF GREAT
LANDSEC LEADERS
These are the qualities that define the best leaders in our business.
22 | The DNA of great Landsec leaders
YOU REALISE THAT YOU ARE THE BIGGEST FACTOR IN YOUR TEAM’S PERFORMANCE
Shape the team. Be the culture. Your behaviour can unlock or block performance.
YOU RECOGNISE THAT YOU CAN’T ALWAYS WAIT FOR THE FOG TO CLEAR
The perfect day rarely arrives, the external environment is always changing. It’s your job to make the best decision for the situation, remembering that not deciding is still a decision to do nothing.
YOU MAKE SURE YOUR TEAM UNDERSTANDS THE MOST IMPORTANT THING TO FOCUS ON RIGHT NOW –AND WHY
Your team may have multiple objectives but some are more important than others. And priorities can change. Your job is to know what matters most and set them up for success.
YOU KNOW THAT YOUR TEAM WANTS AN ENVIRONMENT THAT ENABLES THEM TO PERFORM AT THEIR BEST
You can create it. Understand who they are and what they need. Work out how to help them and us succeed.
HOW WE BRING IT
Our culture shapes our operating model and our operating model supports our culture. It’s built around three principles.
PRINCIPLE ONE WE’RE
DECENTRALISED BY DEFAULT BUT ALSO PART OF SOMETHING BIGGER
Our growth is possible because of great leaders empowering their teams. So we give them space to take ownership. When centralisation makes sense, we employ enabling functions and experts to protect our licence to operate, drive efficiency, and secure a competitive edge. Working in tandem, this structure defines, enhances and safeguards the Landsec way.
PRINCIPLE TWO OUR BUILDINGS MAY
BE RIGID, BUT OUR PEOPLE ARE NOT
Our structure is designed to create clear lines of ownership and accountability. But if these structures get in the way of us doing the right thing, they can flex. How we collaborate is more important than how we’re organised.
PRINCIPLE THREE EFFICIENCY ENABLES GROWTH
We use the scale of our platform to reduce our costs each year, freeing up new capacity to invest in the opportunities we identify that will create value for our business. Staying lean and agile isn’t an austerity measure – it’s a growth strategy.
OUR DIFFERE
NTIATORS
People with the right DNA, led in the right manner, and organised in this way will help shape and sustain our competitive advantage. We pride ourselves on these differentiators as the product of our culture and organisation.
ONE
WE’RE FOCUSED ON OUR CUSTOMERS BECAUSE THEIR SUCCESS IS OUR SUCCESS
We build deep relationships to learn from our customers and help them achieve their goals.
TWO
WE CREATE AND CURATE PLACES WITH MEANING
Through development and active management, we creatively shape inspirational and sustainable places that stand the test of time.
WE TAKE AN ENTREPRENEURIAL APPROACH TO DEAL-MAKING THREE
We spot opportunities that others can’t see, unlocking those that others can’t deliver.
FOUR
WE GROW AND CHALLENGE OUR UNDERSTANDING THROUGH DATA AND INSIGHT
Our unique blend of internal and external insights ensure we focus investment and resource in the right areas to deliver our strategy.
WE KNOW HOW TO MATCH CAPITAL WITH THE OPPORTUNITIES WE CREATE FIVE
Working with new or existing partners, we can access and direct the capital to fund growth.
SIX
WE PRIDE OURSELVES ON BRILLIANT EXECUTION
The scale of our platform drives efficiency for us and value for our customers. And a high-quality experience. Every time.