CREATING OUR FUTURE Realizing A Safer City by establishing benchmarks and metrics to measure the progress toward achieving our goals The following chapter outlines 2015 and 2017 benchmarks for each of the goals and strategies introduced in the preceding chapters. By establishing these incremental measures, A Safer City becomes a tool the LAFD can use to evaluate progress towards achieving its goals. This plan establishes the framework for continued success and effective utilization of both human resources and physical assets. In following this plan, we will support metric driven decision-making, utilize advanced technologies and enhance the focus on our communities while reflecting the people we serve. The Los Angeles Fire Department is proud to present this Strategic Plan as a tool for ensuring a proactive approach to short and long term planning. A Safer City provides direction and initiatives to drive decisions and actions that will shape and guide the Fire Department for the next three years. We will ensure success of this plan through effective leadership and strong management processes that focus on continual monitoring, evaluation and as needed, modifications of goals, strategies and tactics. Ongoing analyses and actions will be used to identify and reconcile unexpected issues. Our strategic plan is a living document that will be renewed every three years to focus on new and emerging challenges. This strategic plan recognizes the Los Angeles Fire Department’s commitment to providing exceptional customer service in everything we do. Each milestone that is reached is another step towards creating the optimal LAFD and a safer City of Los Angeles.
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