Kent State University Training & Development Catalog

HR Training and Development Catalog

Transform Learning Into Performacnce

Table of Contents Beyond Compliance (BC)

01

Onboarding

12

Individual Contributors

16

Communications

31

Team Building

34

Supervisor

37

Manager

44

Leadership

49

Assessments

50

Customized Requests

54

Social Media

55

*Click a section title to be redirected to it’s respective page.

i

A message from the Vice President for Human Resources, Jack Witt Dear Colleagues, The ability to learn has become increasingly important in today’s fast-paced, technology-centered work environment. As employees of Kent State University, it is important for each of us to acquire new knowledge and skills that will enable us to excel in our jobs. That is why I am excited to share with you the Human Resources training catalog.

Regardless of your job or how long you have been with Kent State, I am sure you can find something within these pages that can help you be more effective in your position. These offerings represent a suite of topics and we anticipate that the list will continue to evolve to better meet the needs of our faculty and staff.

The catalog is divided into opportunities for employees at the individual contributor level, as well as for those in a supervisory or managerial role. I encourage you to take some time to review the offerings. If you find a topic that is of interest, be sure and visit our website at http://www.kent.edu/hr/register. There you will find information on dates, times and registration. Also keep in mind that the HR Training and Development staff is available to customize any of these offerings to meet your department’s specific needs.

You can contact them directly at 330-672-2100, or hrd@kent.edu.

I hope you find this new format convenient and helpful in finding resources that will help you excel at Kent State.

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Transform Learning Into Performacnce

A message from the Executive Director of Training and Development Dear Colleagues, Thank you for taking the time to review our training catalog.

Please let us know if there is a course that you are interested in and it is not identified. We have an amazing list of courses and would love to add to it upon your suggestions. You may also request a workshop. Our workshop requests are customized and tailored to the department’s training needs, then we develop specific training outcomes based on those needs.

We offer a blend of online courses, webinars and facilitator-led instruction. In addition, we are willing to accommodate our employees across all three shifts. Regardless of the platform, we strive to make our content engaging and relevant.

Our approach integrates proven training solutions with adult learning principles.

Training and Development courses align with the university’s vision, mission and core values, and address organizational objectives and concerns. They are designed to enhance personal and professional growth and build institutional value.

Your personal and professional development is our priority.

Let us know how we may better assist you. I look forward to seeing you in the classroom, hearing from you on a webinar, or seeing your work online.

HR Training & Development Catalog

iii

Beyond Compliance (BC) The Beyond Compliance initiative provides annual training for Kent State faculty and staff to ensure they are fully up-to-date and aware of relevant laws and university policies related to discrimination, harassment and violence prevention. The broader theme centers on building a culture of care.

Kent State continues to hold the highest standards for ensuring our workforce remains one of the best. We do this by respecting the differences in people, ideas and opinions, and by prohibiting discrimination.

All current Kent State University staff must attend a minimum of two hours of HR Beyond Compliance Training for each fiscal year. Enclosed are a few Beyond Compliance options. Please go to the Beyond Compliance website for a more comprehensive list. Note that any course in the catalog that has “BC” after its title is eligible for Beyond Compliance credit. If you plan to attend a course in your department that you believe meets the Beyond Compliance definition, please notify the director of Training and Development in advance for approval prior to completing the course.

01

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Beyond Compliance Workshops A.L.i.C.E. BC 1.5 Credit Hours Public Safety, in partnership with the Division of Human Resources, is conducting A.L.i.C.E. workshops. The 90-minute-long A.L.i.C.E. sessions are designed to give participants insight and response options when encountering an active shooter. ALiCE: Alert, Lockdown, Information, Counter and Evacuation is crisis training created by two Texas law enforcement officers.

As a result of A.L.i.C.E., you will:

•

Consider data and statistics from previous active shooter events

•

Understand the key differences between A.L.i.C.E. and standard “Lockdown”

•

Learn and practice the A.L.i.C.E. active shooter response tactics

This workshop is ideal for all Kent State faculty and staff and counts toward 1.5 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

02

Communicating Across Generations BC 3.5 Credit Hours Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference, and help you interact more effectively.

As a result of Communicating Across Generations, you will:

•

Learn about the generations found in the workforce today

•

Consider ways to enhance effective interpersonal communication between generations

•

Learn and practice the A.L.i.C.E. active shooter response tactics

This workshop is ideal for all Kent State faculty and staff and counts toward 1.5 hours of your annual Beyond Compliance requirement.

03

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Dealing with Difficult Behaviors BC 3.0 Credit Hours Do you have a coworker who seems impossible to work with? Ever wonder why that person gets away with bad behavior? This workshop focuses on identifying and addressing the most common difficult workplace behaviors.

Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address the ten most common difficult behaviors and demonstrate how to give constructive feedback.

Through the Dealing with Difficult Behaviors workshop, learners will be able to:

•

Understand the importance stress, emotions and perception play in dealing with difficult encounters

•

Identify your triggers and learn how to reframe reactions that hold yourself and others accountable

•

Identify and address the ten most common difficult behaviors

•

Demonstrate how to give constructive feedback

This workshop is ideal for all Kent State faculty and staff and counts toward 3.0 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

04

Diversity Includes Everyone BC 2.5 Credit Hours We are all unique individuals. In order to work effectively, we need to understand and embrace this concept. This workshop provides learners an opportunity to explore fundamental diversity concepts and develop an understanding of why differences should be valued.

As a result of Diversity Includes Everyone, you will:

•

Discover a basic knowledge of diversity

•

Increase the understanding of methods that influence diversity-related culture change

•

Explore dimensions of diversity through interactive exercise

This workshop is ideal for all Kent State faculty and staff and counts toward 2.5 hours of your annual Beyond Compliance requirement.

05

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Prevent Bullying in the Workplace BC 3.0 Credit Hours Bullying happens in more places than just the playground. Sadly, it can be a common occurrence in the modern workplace.

So how should we respond? This workshop explores this social issue and how we can respond by improving workplace relationships, communication and promoting healthy campus expectations.

Through the Prevent Bullying in the Workplace workshop, learners will be able to:

•

Differentiate between bullying, harassment, conflict and normal expectations

•

Discover tactics to prevent workplace bullying

•

Explore university reporting procedures for bullying

•

Care for yourself amid bullying

This workshop is ideal for all Kent State faculty and staff and counts toward 3.0 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

06

Principles of Conflict Management BC 3.0 Credit Hours Have trouble effectively dealing with workplace conflict? Ever feel like you spend too much time going around and around without any resolution? Then this is the course for you!

Guided by a self-assessment tool and practical exercises, learners will:

•

Discover your preferred conflict management style

•

Learn how to distinguish between the different styles of conflict

•

Gain practical experience in applying conflict styles

•

Explore communication strategies

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.0 hours of your annual Beyond Compliance requirement.

07

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Understanding the Americans with Diabilities Act Amendments Act (facilitator-led) BC 2.5 Credit Hours This workshop, based on the 2008 Americans with Disabilities Amendments Act (ADA), gives learners an opportunity to understand the laws under the ADA Amendments Act (ADAAA). Increase your understanding of the original intent of the definition of disability, factors that qualify an individual as disabled, and information about the complaint process and the reasonable accommodation request process.

Participants will:

•

Increase knowledge about employment laws specific to Americans with disabilities

•

Become familiar with the university’s process regarding employees with disabilities

•

Discuss and practice finding solutions for various accommodation needs

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.0 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

08

Beyond Compliance Online Courses To access any of the online courses, use the SafeColleges site located on the Training and Development webpage, or the Training and Development channel in FlashLine.

Avoiding Discriminatory Practices Discrimination, SafeColleges: Avoiding Discriminatory Practices BC 0.5 Credit Hours As a supervisor, it’s essential to establish and maintain a respectful and positive environment. This course provides supervisors with an overview of some best practices to help manage a diverse environment, avoid discriminatory behaviors and create a culture that embraces acceptance and respect for all.

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FERPA - Kent State University BC 1.0 Credit Hours Ensuring student rights and privacy of educational records is always a top priority in higher education. This self-guided course provides information and common scenarios regarding the privacy of student records according to the Family Educational Rights and Privacy Act (FERPA). Participate in this course to gain a better understanding of FERPA. After watching the video lesson, review KSU Policy 5 - 08.101, then test your knowledge via the assessment. Participants must pass the assessment with a minimum score of 80 percent to complete the module.

As a result of completing this FERPA course, you will:

•

Gain basic knowledge of FERPA

•

Understand FERPA guidelines for students

•

Identify parental rights in accordance with FERPA guidelines

•

Qualify to grant or restrict directory information on FlashLine

HR Training & Development Catalog

10

HIPAA Basics - Kent State University BC 1.0 Credit Hours Information and records about our health should always be handled with great care. Good news! KSU offers a basic training course pertaining to exactly that.

The Health Insurance Portability and Accountability Act (HIPAA) is the main federal law that protects health information. This video course will provide a broad overview of Kent State’s HIPAA program and give you a basic understanding of this policy. Please watch the video, then review the links referenced via the HIPAA Sources and References section as needed. When you’re ready, you will need to take the assessment and score 80 percent or higher to complete the module.

Topics covered in this training include, but are not limited to:

•

Defining the different provisions of HIPAA

•

Exploring HIPAA’s rules and regulations

•

Establishing penalties and enforcements

•

Protecting Personal Health Information (PHI)

HIPAA Basics - Kent State University BC 0.5 Credit Hours This course provides supervisors with several ways to manage difficult behaviors among staff members. Topics covered include how to look inward and avoid taking difficult behavior personally, maintaining self-control, focusing on problem-solving, confronting the employee, using performance management, coaching the behavior, and asking the right questions.

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Onboarding (Four Courses for new employees) New Employee Orientation At Kent State, our goal is to recruit and retain the highest quality faculty and staff, but it doesn’t end there. The first several months are a critical time as new faculty and staff learn the culture and begin to contribute. New Employee Orientation helps all new faculty and staff become accustomed to life at Kent State University.

This session includes:

•

Getting started as a new employee

•

Information about university culture, strategic goals and policies

•

Resources and programs available to all employees

•

Staying connected in the university environment

•

Benefits overview and enrollment

Online Title IX and Sexual Violence Prevention for Employees, SafeColleges BC 1.0 Credit Hours This course covers such crucial topics as the prevalence of these crimes on campus, why people perpetrate them, federal requirements for campuses, the power of primary prevention, sexual harassment and sexual discrimination, how to be an active bystander, Title IX and what it means, reporting obligations, trauma-informed response, campus policies and resources, and more.

HR Training & Development Catalog

12

Online General Ethics in the Workplace, SafeColleges BC 0.5 Credit Hours Staff members can get an overview of ethical standards at work. Common themes include describing ethical behavior with monetary practices, explaining ethical behavior with colleagues, and identifying several guidelines for appropriate ethical behavior.

Online Workplace Bullying: Awareness and Prevention, SafeColleges BC 0.5 Credit Hours Staff members can get an overview of ethical standards at work. Common themes include describing ethical behavior with monetary practices, explaining ethical behavior with colleagues, and identifying several guidelines for appropriate ethical behavior.

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Online Emergency Preparedness and Response Training - Kent State University BC 1.0 Credit Hours Feeling prepared during emergency situations can help people remain calm and enable them to respond more effectively. Take some time to consider how best to respond to emergencies by learning basic emergency guidelines and survival strategies in this online video training course, designed to assist you in taking necessary precautions and exercising better judgement during potential emergencies. Help yourself, and possibly others, when it can count the most by completing this Emergency Preparedness and Response Training.

By completing this course, participants will:

•

Become informed about the university’s guidelines and processes regarding emergency preparedness

•

Learn strategies and best practices in responding to and surviving emergencies

•

Increase confidence by enhancing knowledge about emergencies

HR Training & Development Catalog

14

Individual Contributors An individual contributor is someone who contributes individually, rather than supervising a team. It is important to recognize the contributions those in these roles make to the success of their departments. Some individuals may desire advancement into a managerial role, while others may not. In either case, Training and Development aims to enable these individuals to professionally develop and enhance their personal leadership abilities through our workshops.

While these workshops are tailored to individual contributors, they are open to all faculty and staff who wish to take them.

These workshops include:

A.L.i.C.E. BC 1.5 Credit Hours Public Safety, in partnership with the division of Human Resources, is conducting ALiCE workshops. The 90-minute-long ALiCE sessions are designed to give participants insight and response options when encountering an active shooter. ALiCE: Alert, Lockdown, Information, Counter and Evacuation is crisis training created by two Texas law enforcement officers.

As a result of A.L.i.C.E., you will:

•

Consider data and statistics from previous active shooter events

•

Understand the key differences between A.L.i.C.E. and standard “Lockdown”

•

Learn and practice the Alert, Lockdown, Inform, Counter and Evacuate (A.L.i.C.E.) active shooter response tactics

This workshop is ideal for all Kent State faculty and staff and counts toward 1.5 hours of your annual Beyond Compliance requirement.

16

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Communicating Across Generations BC 3.5 Credit Hours Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.

As a result of Communicating Across Generations, you will:

•

Learn about the different generations found in the workforce today

•

Consider ways to enhance effective interpersonal communication between generations

•

Discover common frustrations that people have about generational differences

•

Identify communication skill sets that contribute to effective teams

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.5 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

17

Dealing with Difficult Behaviors BC 3.0 Credit Hours Do you have a coworker who seems impossible to work with? Ever wonder why that person gets away with bad behavior? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address the ten most common difficult behaviors and demonstrate how to give constructive feedback.

Through the Dealing with Difficult Behaviors workshop, learners will be able to:

•

Understand the importance stress, emotions and perception play in dealing with difficult encounters

•

Identify your triggers and how to reframe reactions to hold yourself and others accountable for their actions

•

Identify and address the ten most common difficult behaviors

•

Demonstrate how to give constructive feedback

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.0 hours of your annual Beyond Compliance requirement.

18

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Discover Talents, Build Strengths BC 3.5 Credit Hours Stop trying to be someone you’re not and start focusing on what makes you naturally powerful and unique. Maximize your potential with our Discover Talents, Build Strengths workshop, using Gallup’s CliftonStrengths assessment.

Every day, Don Clifton’s strengths-based approach to management and l eadership powers some of the greatest teams in the world’s most successful organizations. The premise is simple: people perform at their best - on the job and in daily life - when they understand and use their natural talents. This enables them to build stronger relationships, be a better teammate, and focus more on what they do best, accelerating their personal and professional growth.

Whether you’re an individual contributor or a leader wanting to improve or empower your team to perform better, your efforts start here.

Learning Objectives:

•

Learn about CliftonStrengths strategies and consider the potential impact on workplace culture

•

Understand the Deficit and Strength Assumptions

•

Learn CliftonStrengths terminology

•

Learn about your top five themes and help others understand theirs

•

Develop methods for using your natural talents to enhance your work and professional life

This workshop is ideal for all Kent State faculty and staff and will involve participants completing the CliftonStrengths assessment.

HR Training & Development Catalog

19

Diversity Includes Everyone BC 2.5 Credit Hours We are all unique individuals. In order to work effectively, we need to understand and embrace this concept. This workshop provides learners an opportunity to explore fundamental diversity concepts and develop an understanding of why differences should be valued.

As a result of Diversity Includes Everyone, you will:

•

Discover a basic knowledge of diversity

•

Increase the understanding of methods that influence diversity-related culture change

•

Explore dimensions of diversity through interactive exercise

This workshop is ideal for all Kent State faculty and staff, and counts toward 2.5 hours of your annual Beyond Compliance requirement.

20

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Listening with Purpose BC 3.0 Credit Hours Understanding personal listening techniques is essential to productive communication. Good communication skills in the workplace is one of the most important factors leading to successful teams, groups and organizations.

Effective listening skills are crucial to communicating productively inside and outside the organization. This workshop will help you become an active, purposeful listener in a wide variety of situations. Learners will complete an online self-evaluation to learn about their preferred listening style and receive feedback on strengths and opportunities for improvement.

Listening with Purpose will allow you to:

•

Explore factors that influence our listening abilities

•

Learn the five approaches to listening

•

Practice recognizing and using effective approaches for different listening situations

•

Discover your own listening techniques

•

Create an action plan to apply listening skills

This workshop is ideal for all Kent State faculty and staff.

HR Training & Development Catalog

21

Prevent Bullying in the Workplace BC 3.0 Credit Hours Bullying happens in more places than just the playground. How should we respond to bullying in the workplace? This workshop explores what this social issue is and how we can respond by improving workplace relationships, communication and promoting healthy campus expectations.

Learners will be able to:

•

Differentiate between bullying, harassment, conflict, and normal expectations

•

Discover tactics to prevent workplace bullying

•

Explore university reporting procedures for bullying

•

Care for yourself amid bullying

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.0 hours of your annual Beyond Compliance requirement.

22

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Principles of Conflict Management BC 3.0 Credit Hours Have trouble effectively dealing with workplace conflict? Ever feel like you spend too much time going around and around without any resolution? Then, this is the course for you!

Guided by a self-assessment tool and practical exercises, learners will:

•

Discover their preferred conflict management style

•

Learn how to distinguish between the different styles of conflict

•

Gain practical experience in applying conflict styles

•

Explore communication strategies

This workshop is ideal for all Kent State faculty and staff and counts toward 3.0 hours of your annual Beyond Compliance requirement.

HR Training & Development Catalog

23

Time-Wise — Managing Time Effectively BC 3.0 Credit Hours We all face a daily dilemma: Too much to do and not enough time to do it. The concept of time management addresses how we resolve the daily dilemma.

Time is the limiting factor, not our job duties and tasks. We must make tough choices about what to do and what not to do.

Take a journey through the Time Mastery concept, which looks at 12 categories that impact a productive use of time. The Time-Wise workshop showcases the Time Mastery Profile, a time-management instrument developed by Dr. Larry Baker and Dr. Merrill Douglass. The profile is based on 40 years of research and conducting seminars around the world.

As a result of Time-Wise, you will:

•

Learn the time mastery concept

•

Identify effective and ineffective use of time

•

Improve your time handling abilities by replacing the self-defeating behaviors that hinder your effectiveness

24

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Understanding and Responding to Harassment and Discrimination Participants will gain a deeper understanding of discrimination and harassment through the interactive use of scenarios and discussion around real workplace application.

As a result of this course you will:

•

Improve your knowledge about employment laws and university policies regarding harassment and discrimination

•

Learn about and discuss real cases of discrimination and harassment

•

Demonstrate how to apply laws and policies in the workplace

HR Training & Development Catalog

25

Emotional Intelligence Series Emotional intelligence (EI) can be defined as the ability to incorporate emotions into your decision-making for optimal outcomes. Kent State uses the Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. We have used the four MSCEIT abilities to design four courses. Learners will explore practical and interactive ideas for increasing their EI abilities based on MSCEIT. These abilities are:

•

Accurately Identifying emotions

•

Using emotions to help you think and connect

•

Understanding the causes of emotions, how they change and how to describe complex feelings

•

Managing emotions so they can be used to motivate, inspire and problem-solve while not overwhelming us

Note: In order to maximize learning, T&D recommends taking the series in order.

Optional MSCEIT assessment available. Department pays assessment fee.

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Emotional Intelligence Workshops include: Identify 2.0 Credit Hours According to MSCEIT, emotions are informational data that is constantly collected. This workshop explores why collecting the correct data is important and factors that influence the collection processes.

Through Emotional Intelligence - Identify, you will:

•

Discover factors that allow or prevent the emotional data collection

•

Explore and identify characteristics of the six basic emotions

•

Define your ability to accurately read and express emotions

This workshop is ideal for all Kent State faculty and staff.

HR Training & Development Catalog

27

Use 2.0 Credit Hours Once emotional data is collected, you ‘feel’ certain sensations due to brain activity. How much attention do you pay them? Learn how these feelings, or emotions, influence your thinking and why listening to them helps you make better decisions.

Through Emotional Intelligence - Use, you will:

•

Determine how emotions impact thinking

•

Increase your ability to effectively generate emotions

•

Learn the importance of connecting to others’ emotions

This workshop is ideal for all Kent State faculty and staff.

28

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Understand 2.0 Credit Hours Now that you can link emotions to thinking, what do you do with it? Enrich your understanding of emotions by examining the root causes of emotions, predicting emotional chains and blends, and describing accurately the subtle differences between emotions.

Through Emotional Intelligence - Understand, you will:

•

Describe what you feel by increasing your emotional vocabulary

•

Tackle a self-awareness method to determine the root cause of your specific emotions

•

Forecast what emotion or event produces what type of emotional outcome

•

Explore how emotions transition from one state to another

This workshop is ideal for all Kent State faculty and staff.

HR Training & Development Catalog

29

Manage 2.0 Credit Hours Develop an action management plan with your newfound knowledge of emotions. Learners examine methods to reach their desired outcomes by integrating emotions with their thoughts.

Through Emotional Intelligence - Manage, you will:

•

Learn to constructively use anger

•

Identify personal methods to help manage your emotions

•

Develop a personal action to strategize your desired outcomes

This workshop is ideal for all Kent State faculty and staff.

30

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Communications Listening with Purpose 3.0 Credit Hours Understanding personal listening approaches is essential to productive communication. Good communication skills in the workplace is one of the most important factors leading to successful teams, groups and organizations.

Effective listening skills are crucial to communicating productively inside and outside the organization. This workshop will help you become an active, purposeful listener in a wide variety of situations. Participants will complete an online self-evaluation to learn about their preferred listening style and get feedback on strengths and opportunities for improvement.

As a result of Listening with Purpose, you will:

•

Explore factors that influence your listening abilities

•

Learn the five approaches to listening

•

Practice recognizing and using effective approaches for different listening situations

•

Discover your own listening approaches

•

Create an action plan to help apply listening skills

This workshop is ideal for all Kent State faculty and staff.

HR Training & Development Catalog

31

Communicating Across Generations BC 3.5 Credit Hours Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.

As a result of Communicating Across Generations, you will:

•

Learn about the different generations found in the workforce today

•

Consider ways to enhance effective interpersonal communication between generations

•

Discover common frustrations that people have about generational differences

•

Identify communication skill sets that contribute to effective teams

This workshop is ideal for all Kent State faculty and staff, and counts toward 3.5 hours of your annual Beyond Compliance requirement.

32

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Communicate with Others Getting your message across clearly and coherently is a critical skill in your professional and personal life. This workshop identifies the necessary ingredients of any conversation. Learn to be a better communicator by exploring the communication process and how different communication styles affect your personal style.

Through Communicate with Others, you will:

•

Become a better communicator by examining the four key ingredients to any conversation

•

Appreciate the art of conversation through the role of speaker, listener and observer

•

Create the best possible climate for communicating through empathy, asking the right questions and understanding other viewpoints

•

Understand how non-verbal communication and feedback influence how your message comes across

This workshop is ideal for supervisors and managers.

HR Training & Development Catalog

33

Team Building C.A.R.E.S. BC 2.0 Credit Hours Learn amazing tools to enhance your customer service skills. The CARES service model fosters a culture that consistently provides value to the university community.

•

Learn the CARES service model

•

Align the university’s mission and vision with your campus, division or departmental goals and customize the CARES service model to best fit your mission and vision

•

Design your CARES model

Building Your Team: Human Resources Hiring Certification Course in Blackboard •

Enhances knowledge about federal laws and university policies regarding hiring

•

A compilation of courses and resources gathered by various HR departments: Talent Acquisition, Compliance, Equal Opportunity and Affirmative Action, Training and Development and others

•

34

Provides basic knowledge regarding interviewing best practices

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Building Your Team: Interview Dynamics (Online) BC 2.0 Credit Hours Do you have a plan when interviewing candidates? Do you have a tough time gathering information from potential employees? Most interviewers don’t know what to ask, or they ask the wrong questions, leading to bad hires and worse.

During this workshop, participants learn ‘interviewing dynamics’ and discover best practices for conducting behavioral based interviews in the workplace.

Through Interview Dynamics, you will:

•

Create behavioral questions to give them the best chance to gather candidate information

•

Develop a candidate evaluation strategy to achieve the best results before, during and after the interview

•

Discover how to guide the interview conversation to get the answers to make the best hire

•

Discover and practice a step-by-step interview process that eliminates commonly made mistakes

•

Practice a four-step method to form a comprehensive picture of your candidates

This workshop is ideal for all Kent State employees involved in the hiring process.

HR Training & Development Catalog

35

Team Dimensions - Building While Thinking Out of the Box Kent State University relies more and more on teams to innovate, problem solve and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self- assessment that facilitates working from strengths by identifying natural leadership roles while considering contributions of others. As a result, team innovation and productivity increases as conflicts and project-cycle time decreases. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement.

36

•

Discuss and analyze team dimensions assessment

•

Understand and capitalize on individual and team strengths

•

Use scenarios and work situations to gain real application experience

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Supervisor

Peer-to-Leader Series

Track I: Making the Leap Employment Law and Harassment Prevention BC 4.0 Credit Hours What is the ADEA? Or FLSA? How about ADAAA? Does your mind spin trying to keep up with constantly changing employment laws? Can you spot or prevent sexual harassment in the workplace? What should you do if a harassment complaint is brought to your attention? This workshop examines what supervisors and managers should know to maintain a working knowledge of federal and state laws/regulations that impact employment at Kent State.

Through Employment Law and Harassment Prevention, you will gain a fundamental understanding of the following laws:

•

Title VII of the Civil Rights Act of 1964

•

Age Discrimination in Employment Act (ADEA)

•

Americans with Disabilities Act as Amended (ADAAA)

•

Fair Labor Standards Act (FLSA)

•

Insight to the role a supervisor plays in preventing harassment in the workplace

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

This workshop counts as 4 hours toward your annual Beyond Compliance requirement.

HR Training & Development Catalog

37

Track II: Building Your Team as a Leader Employment Law and Harassment Prevention BC 4.0 Credit Hours What is the ADEA? Or FLSA? How about ADAAA? Does your mind spin trying to keep up with constantly changing employment laws? Can you spot or prevent sexual harassment in the workplace? What should you do if a harassment complaint is brought to your attention? This workshop examines what supervisors and managers should know to maintain a working knowledge of federal and state laws/regulations that impact employment at Kent State.

Through Employment Law and Harassment Prevention, you will gain a fundamental understanding of the following laws:

•

Title VII of the Civil Rights Act of 1964

•

Age Discrimination in Employment Act (ADEA)

•

Americans with Disabilities Act as Amended (ADAAA)

•

Fair Labor Standards Act (FLSA)

•

Insight to the role a supervisor plays in preventing harassment in the workplace

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

This workshop counts as 4 hours toward your annual Beyond Compliance requirement.

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Build Great Work Relationships BC 3.5 Credit Hours New leaders face many daily challenges at work. Workplace relationships can be demanding on your time professionally and personally. A key to becoming an effective leader is getting to know your team well – building those relationships.

Words such as candor, feedback and work expectations are used constantly.

What do they really mean? Find out as you create strategies to use when constructing work relationships.

Though Build Great Work Relationships, you will:

•

Create a feedback framework to handle most tough work conversations

•

Discover how trust lays the foundation for great relationships across the organization

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Learn to build and maintain effective relationships with your peers and management

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

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Interview Dynamics BC 3.5 Credit Hours Do you have a plan when interviewing candidates? Do you have a tough time gathering information from potential employees? Most interviewers don’t know what to ask or they ask the wrong questions, leading to bad hires and worse.

During this workshop, participants learn ‘interviewing dynamics’ and discover best practices for conducting behavioral based interviews in the workplace.

Learners will create behavioral questions to give them the best chance to gather candidate information, develop a candidate evaluation strategy to achieve the best results - before, during and after the interview - and discover how to guide the interview conversation to get the answers to make the best hire.

Through Interview Dynamics, you will:

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Discover and practice a step-by-step interview process that eliminates commonly made mistakes

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Practice a four-step method to form a comprehensive picture of your candidates

This workshop is ideal for all Kent State employees involved in the hiring process.

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Developing Your Team Performance BC 3.5 Credit Hours Add employee coaching to your supervisory tool belt. Effective coaches offer their employees leadership opportunities through development while promoting a positive, creative working environment. This workshop examines performance management via case studies and activities to help supervisors become employee motivators, and provides the GAP model for improving employee performance.

Through Developing Your Team Performance, you will:

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Discover the benefits of quality performance management

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Practice the GAP change model for improving employee performance

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Identify methods to help motivate employees

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Explore resources and proactive steps, informally and formally, that are available to improve employee performance

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

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Coaching Your Team BC 3.5 Credit Hours How exactly does a supervisor coach employees? What do coaches do? Practice coaching methods to help guide your employees through those tough development conversations. Discover seven characteristics of a coach, develop questions to engage employees in coaching conversations and practice holding different coaching conversations.

Through Coaching Your Team, you will:

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Discover seven characteristics of a coach

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Develop questions to engage employees in coaching conversations

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Practice holding different coaching conversations

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

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Build Great Work Relationships BC 3.5 Credit Hours New leaders face many daily challenges at work. Workplace relationships can be demanding on your time professionally and personally. A key to becoming an effective leader is getting to know your team well – building those relationships.

Words such as candor, feedback and work expectations are used constantly.

What do they really mean? Find out as you create strategies to use when constructing work relationships.

Through Build Great Work Relationships, you will:

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Create a feedback framework to handle most tough work conversations

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Discover how trust lays the foundations for great relationships across the organization

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Learn to build and maintain effective relationships with your peers and management

Employment Law and Harassment Prevention for Supervisors This workshop examines what supervisors and managers must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.

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Manager Management Skills Series Description: This three-course instructor-led series is designed for individuals currently serving in a management role. Using the DiSC behavioral assessment, this series focuses on the knowledge and skills needed to fulfill a strategic role as a developer of people while furthering department, division and university goals.

Courses 1-3 must be taken in order. Workshop content involves instructor-led discussion and true-to-life interactive scenarios, as well as helpful tips on becoming the best supervisor possible.

Getting the Most of Your Management Style Using DiSC (1 of 3) BC 3.0 Credit Hours This workshop uses the popular and proven DiSC methodology for understanding human behavior. Based on the work of behavioral psychologist William Moulton Marston, DiSC has shown tremendous success in improving communication skills and directly improving the employee/supervisor relationship. Learners will complete an online assessment before the first workshop. DiSC results are reviewed during the classroom session. Discussion includes a general overview of DiSC management styles and their impact in the workplace.

As a result of this workshop, you will:

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Learn about the DiSC style map

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Discover your management style

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Explore priorities that drive your style

This workshop is ideal for managers and experienced supervisors.

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Using DiSC to Direct and Delegate (2 of 3) BC 3.0 Credit Hours Building on information learned in Part 1, this workshop explores methods for managers to enhance their directing and delegating skill sets using DiSC to adapt to other styles. Discuss and write a plan on how to effectively engage an employee who has a different style from your own.

As a result of this workshop, you will:

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Learn about your natural directing and delegating style

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Explore the needs of different styles

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Identify ways to adapt your directing and delegating interactions to DiSC styles

This workshop is ideal for managers and experienced supervisors.

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Creating a Motivating Environment Using DiSC (3 of 3) BC 3.0 Credit Hours Building on material learned in Parts 1 and 2, explore the environments created through your styles and learn to identify the motivational needs of others.

You will discuss and construct a plan on how to effectively engage employees with motivational styles different from your own.

As a result of Creating a Motivating Environment, you will:

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Learn how you affect the motivation of others

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Recognize what different people find motivating and demotivating

This workshop is ideal for managers and experienced supervisors.

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Managing the Change Curve We face change daily, whether at work or at home. It can be one of the most difficult situations to handle, especially if we resist the change. This workshop provides an assessment and model that addresses concerns learners have while moving through the four phases (denial, resistance, exploration and commitment) of change. Explore the four phases of change, pinpoint your current stage in the transition process and develop an action plan for managing change transitions.

As a result of Managing the Change Curve, you will:

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Identify and understand your own behavior regarding change in your department and the university, and how it influences your reaction to change

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Identify and understand the four phases of change and what you need to do to work through them

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Start thinking about an action plan for change transitions that you can use

This workshop is ideal for managers and experienced supervisors.

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Establishing Unit and Department Goals How effectively do you establish and develop goals for your department or unit?

This workshop takes a detailed look at seven important skill categories of effective goal setting. An assessment will be used to identify proficiency levels in goal setting, and explore the steps needed to achieve unit or department goals.

Receive input on your strengths and development opportunities. This workshop is ideal for managers and experienced supervisors.

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Discuss and establish unit and departmental goals

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Identify proficient levels of goal setting

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Learn how to apply goal setting methods in a working environment

Assessing and Improving the Performance of Others This course uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager’s and employee’s points of view to better enable managers to fully use the evaluation process to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. In addition, the role of the manager will also be explored after the evaluation is concluded.

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Discuss Kent State’s process regarding performance appraisals

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Learn a model that has been used for assessing employee performance for many years

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Use case studies to get a better understanding of the importance of performance management

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Leadership Institute for Excellence The mission of the Institute for Excellence at Kent State University is to develop and promote a culture of excellence for faculty and staff using self-awareness, learning agility and emotional intelligence. Unlike I.Q., which does not change, social and emotional intelligence can be learned and greatly improved at any age. When personal growth takes place, the result is improved performance for the individual and their work group.

Kent State’s leadership program is one of the top ten in the country and offers a unique curriculum for administrators and individual contributors to develop the social/emotional skills deemed most important for leaders by the Center for Creative Leadership. Contact Renee Romine or Ron Smith at 330-672-2100, or hrd@kent.edu for more information.

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Assessments Institute for Excellence Need some help meeting your team or individual professional development goals? Taken individually or with your work team or department, assessments offer great discussion and learning opportunities for your continued personal and professional development. Keep the following details in mind when considering an assessment.

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Many assessments are offered with our scheduled workshops at no charge to the participants

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Except for the Institute for Excellence, all of our workshops are free

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All customized assessments include a one-hour personal consultation

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You may request an individual or team assessment, but there is a cost associated with it

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Assessments are available online (except Thomas-Kilmann Inventory)

Contact Training and Development at 330-672-2100, or hrd@kent.edu for additional information regarding assessments and consultations.

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Strengths Finder All too often, our natural talents go untapped as we spend our valuable time and energy trying to fix our shortcomings, as opposed to developing our strengths. If you feel this way, let the CliftonStrengths assessment help identify the areas where you or your team have the greatest potential for building strength. The assessment report will detail your top five strengths and provide you with Strength Insights to help you understand how each of your top five themes play out in your life.

DiSC DiSCover how well you understand and adapt to other people’s behaviors through knowing their DiSC (Dominance, Influence, Steadiness and Conscientiousness) style.

DiSC profiles help you and your team handle conflict, improve relationships through communication and understand the perspectives of others.

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Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Workshop: Emotional Intelligence Series (assessment not offered with this course) Emotional intelligence (EI) is the ability to incorporate emotions into your decision-making process for optimal outcomes. Kent State uses the MSCEIT model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You will receive detailed test results along with areas of strengths and potential opportunities for developing your emotional intelligence.

Personal Listening Profile (Workshop: Listening with Purpose) Research shows that people listen with a natural or preferred style. The Personal Listening Profile identifies a person’s natural listening approach and develops skills for more effective communication in different situations.

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Team Dimensions Profile (Workshop: Managing Team Dimensions) Ever wondered how some teams work together better than others? High-functioning teams understand each member’s contributions and roles. The Team Dimensions Profile examines how the four stages of team development and five different team roles can predict the success of your team.

Thomas Kilmann Conflict Instrument (TKI) (Workshop: Conflict Management) Conflict is a natural part of our interactions with others. Conflict management is an extremely important skill to master. TKI measures a person’s behavior along two dimensions: assertiveness - the extent to which you attempt to satisfy your concerns, and cooperativeness- the extent to which you attempt to satisfy the other person’s concerns. TKI lets you discover your preferred style and learn to recognize and effectively use the five different conflict styles.

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Time Mastery Profile (Workshop: Time-wise) The Time Mastery Profile (TMP) helps individuals set priorities and manage time more effectively by evaluating your effectiveness in 12 critical areas.

TMP examines how individuals manage time throughout the workday, identifies effective and ineffective time usage patterns, and offers specific ways to improve time management.

Customized Requests New or existing workshops can be tailored to your team’s professional development or departmental training needs. Have a specific need not listed above? We have you covered! Our experienced team will assess your training needs and design a training solution that best fits your situation. This includes Live Virtual training as well.

Start the process by filling out a Customized Training Request on our website or in the Training and Development channel in FlashLine. A team member will contact you shortly afterwards to further discuss your specific needs and create a needs assessment that will be used to tailor the training based on identified needs.

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