Transform Issue 16 - 2020 Awards Edition

ISSUE 16

an online interactive publication

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Special Issue

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WINNERS A S NIVER

iESE AWARDS

To find out more about the awards, the winners and how to apply click on this video link: https://www.youtube.com/ watch?v=4SCnBwxSRF4

C O N T E N T S

I N T R O D U C T I O N

Page 2 Introduction from Dr Andrew Larner, Chief Executive at iESE

AWARDS:

Page 4 Asset Management and Regeneration.

Best Transformation Team

Page 5 Communications Award.

Community Focus Award

Customer Focus Award.

Best Use of Digital and Technology

Page 8 Award for Efficiency and Effectiveness.

Green Public Service Award

Page 9 Award for Innovation.

Intelligent Public Service Award

This is the 11th awards, and over the years we have quite literally seen thousands of submissions. We saw the awards grow to all parts of the UK some years ago, and from all parts of local public services.

Page 10 Transformation in Heath & Social Care. Working Together Award

EDITORIAL CONTACTS TRANSFORM IS PRODUCED BY: iESE www.iese.org.uk Tel: 08434 878 026 Email: enquiries@iese.org.uk @iESELtd CREDITS: Editorial by: Vicki Arnstein Designed by: SMK Design

Each award-winning submission exemplifies the best in the iESE Transformation Model and help us to update and develop the model itself. A hallmark of the submissions we see is that you are often going far beyond your statutory duty to serve your communities. You are often doing this in a way that is also in the interests of the whole public sector. Reshaping and rewiring how your services work for the benefit of all.

In this diversity is our strength, and I would like to thank you all for your efforts, not only in the projects that you have undertaken, which mean so much to residents and local businesses, but also the time and trouble that you have taken in making your submissions.

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Councillor Paul Bettison, Dr Andrew Larner and all the iESE Team

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Views expressed within are those of the iESE editorial team. iESE is distributed on a triannual basis to companies and individuals with an interest in reviewing, remodelling and reinventing public services.

Our purpose in judging the awards is to identify stories of innovation that have made a meaningful impact. Underpinning that judging process is the iESE Transformation Model. Every year we research not only what has been done to transform local public services, but how local public services plan to transform in the future, and we apply this knowledge in councils, police services and fire services. This year it has also allowed us to support colleagues at the LGA to develop the Transformation and Innovation Exchange, and to support colleagues at the Scottish Improvement Service in using the Innovation Mandate to help develop a picture of transformation in Scotland.

Š Copyright iESE 2020

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UK Fire and Rescue Service of the Year 2020. UK Police Service of the Year 2020. UK Council of the Year 2020

hilst this is iESE’s 7th year as a not-for-profit social enterprise, we have been supporting the transformation of local public services as a voluntary network of council, police, fire and ambulance organisations since 2004.

The foundation of our work together was Paul Bettison, Dr Andrew Larner, iESE Ltd Chairman Chief Executive to share best practice. To learn from our collective experiences. Sharing our ideas and experiences of new ways of working is essential to making the service improvements and the cost savings we all need. Which is why we created these Awards.

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Welcome to this special issue of Transform, celebrating the winners of the UK Public Sector Transformation Awards 2020

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A few words from Tony Pidgely, Executive Director at Berkeley Group, our Gold Sponsor been an honour to sponsor these fantastic awards for the second year running. Berkeley is a regeneration and homebuilding business, and we deliver complex long-term projects across London, the South East and Birmingham. For us, new development is all about people, partnership and collaboration. It’s about the public and private sector working together to solve problems and create sustainable, welcoming communities where all kinds of people have a great quality of life.

It’s

That’s why our partnership with iESE is so important. You understand the real power of collaboration and how vital it is to deliver quality public services. And it’s just as vital to delivering high quality places where everyone feels safe, happy and proud. It’s about listening to each other and listening to local people, and then working together to shape an ambitious, shared vision for every new site - not just housing, but a mix of amenities and beautiful public spaces which make life better for the whole community. Berkeley is very fortunate to have partnered with many of the councils here tonight.

Council resources have been falling for years, and you’re constantly innovating and finding new ways to support your communities and make life better. It was great to see this being celebrated at the awards evening, and I look forward to hearing the success and achievement the projects continue to have.

A word from our other sponsors Assurity Systems Limited Assurity Systems and iESE have partnered to offer transformational Cyber security and risk products and services to Local Authorities, who, as a consequence of the drive to employ more and more technology in public services, are under constant attack - facing up to 800 Cyber-attacks every hour of every day.

A robust defence strategy relies on robust management information; iESE and Assurity have developed a short, focused audit process for Boards to assess their risk against the National Cyber Security Centre’s guidelines.

And when future proofing and value for money are primary considerations, our experts are able to advise on the best solutions to counteract increasingly sophisticated and persistent threats.

Netcall We take the pain out of big change projects. Netcall helps organisations radically improve customer experience through collaborative CX. Over 600 organisations in financial services, insurance, local government and healthcare use our Liberty platform to make life easier for the people they serve. Our low-code contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. They can radically improve the customer experience without launching big, expensive transformation programs. We focus on the people behind the scenes – the customer-facing and IT talent who build and deliver customer experiences. Our tools help them solve operational issues together, one bad process at a time. Now it’s your turn. Let’s talk.

Also sponsored by:

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Don’t forget to register for our annual conference showcasing local government transformation which will be held on Tuesday 3rd November at Church House, London. Register your free place at www.iese.org.uk/events/localgovernment-transformationconference-2020

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Asset Management and Regeneration Local communities rely on a wide range of assets whether publicly owned or not.

This award is for asset management and regeneration that delivers proven benefits to local public services and their communities..

GOLD WINNER: MID AND EAST ANTRIM BOROUGH COUNCIL In September 2019, some 1,200 workers were made redundant when worldrenowned coachbuilder Wrightbus, based in Mid and East Antrim, entered administration. The loss of Wrightbus would not only have had a local economic impact but would have seen the loss of the UK’s only manufacturer of hybridelectric, plug-in electric and induction power transfer busses. Mid and East Antrim Borough Council established a programme led by the Elected Members and Council Chief Executive with the twin aims of finding a successful future for the company and supporting workers affected.

The programme saw the successful continuation of Wrightbus.

SILVER WINNER: NATIONAL POLICE ESTATE GROUP In 2019, the National Police Estate Group launched a new initiative: a peer review system for custody facilities, enabling professionals with various custody-related experience to review other forces’ custody suite proposals, plans and finished builds. This “design and refine” process has led to a reduction in deaths in custody, cost effective development, improved facilities and growth in learning. The provision and maintenance of high-quality custody facilities helps reduce opportunities for detainee self-harm, and promotes improved well-being for detainees and staff.

BRONZE WINNER: ESSEX POLICE AND KENT POLICE Kent and Essex Police have 10,000 drivers performing differing operational and support roles. Such variety requires a robust road risk management response to support modern-day policing. The programme comprises vehicle maintenance, driver training and service delivery to ensure an effective oversight, improve behaviours and reduce fleet damage. Since the inception of this initiative, Transport Services have been able to report across both forces a 27% reduction in Police vehicle incidents, 47% reduction of unreported Police Vehicle Incidents and 49% reduction in write-offs.

Best Transformation Team This award recognises a team who has made an exceptional contribution and long-term positive impact in their organisation. They continuously look for new ways to innovate and push the boundaries of local public services.

GOLD WINNER: SOUTH STAFFORDSHIRE COUNCIL Together South Staffordshire Council’s Corporate Leadership Team (CLT) have transformed the way the Council works. What the council does is informed by its strong customer insight. The council itself is designed around how the customer wants to engage, gone are traditional departments replaced by Teams that interact, communicate and work differently. Along with the County Council and local Parishes we are pioneering a new model of integration for shire areas and we are seeking cross sector integration (public, private and voluntary sector) including through the development of shared spaces in the Codsall Community Hub, including an investment by us in creating a new GP surgery.

SILVER WINNER: LONDON BOROUGH OF BROMLEY In July 2016, Ofsted judged the Bromley’s children’s services as ‘inadequate’. The Council’s leadership and our partners committed to two-year improvement journey rather than establish an independently-governed trust. By November 2018, Ofsted judged that Bromley provides ‘good’ children’s services with ‘outstanding’ social work leadership, an unprecedented transformation we will continue on our Roadmap to Excellence.

BRONZE WINNER: LONDON BOROUGH OF HAVERING The Havering Together team has achieved a significant shift in mind-set and cultural disposition across a 3,500 strong workforce with a bottom-up, collaborative approach to change management. Comprising of just 12 staff, including the Transformation Programme Support, the team is generating the buy-in and energy needed to drive transformation at scale and pace. Within 12 months they have realised £5 million in banked savings and identified a further achievable £21 million before 2023. The Team is helping Havering Council embrace the empowerment of staff: giving power back to the frontline in order to realise their ambitions for the next decade.

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Communications Award This award is for public service communications campaigns that have made a real impact.

GOLD WINNER: DORSET COUNCIL – YOUR NEW DORSET COUNCIL The new Dorset Council was created on 1 April 2019. The communications challenge was to manage the change, both internally with staff, and externally with our residents, partners and stakeholders. The campaign achieved a huge reach across all social media of over 5.5m. The campaign gave clear and simple messaging about what the changes meant for residents, used social media content showing the new logo in iconic locations and showcasing employees working together to improve residents’ lives. A post-campaign survey with residents a 30% increase in awareness of the Council compared to pre-campaign levels. No customer service complaints were received as a result of the change.

SILVER WINNER: LONDON BOROUGH OF HAVERING – ON TRACK The use of apprenticeships is a core part of the council’s medium-term transformation plans. Havering Council used Apprenticeships to create opportunities that enabled junior and middle management staff to progress and set a standard of management across the organisation. The ‘On Track’ campaign was designed to engage staff with opportunities to undertake Level 3 or 5 Management Apprenticeships. In just over two weeks, it engaged at least a third of the workforce and generated over 60 applications for 30 places. It also unlocked £257,500 of our apprenticeship levy and promoted Havering as the leading London borough with the largest cohort of Management.

BRONZE WINNER: ADUR AND WORTHING COUNCILS – OPENING DOORS Opening Doors was created by Adur & Worthing Councils after a huge rise in working people presenting as homeless. Rather than compete to secure properties on the open market, the councils established their own in-house lettings agency with an attractive offer for landlords. Thanks to targeted messaging, Opening Doors has exceeded initial targets by 400% and is on track to generate more than £400,000 of savings to be reinvested into housing for those in need.

Community Focus Award This award is for the initiative that does most to reinvigorate the local community. This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services.

GOLD WINNER: LONDON BOROUGH OF BARKING AND DAGENHAM The Community Solutions transformation programme, launched in April 2018, brought together 16 distinct people-based council services, comprising 500 staff, into a single integrated offer for early help, prevention and targeted support. The new ‘lifecycle’ operating model was designed to achieve deep and impactful relational working with residents in crisis or on the edge of needing support. With an ethos and culture which empowers staff to intervene early and work with residents to build resilience and independence significant results have already been achieved. LBBD has also introduced new ways of engaging and involving communities. For example, the Everyone Everyday project allows residents to generate their own collaborative projects and businesses. EOED has grown an ecosystem of over 160 projects, involving more than 5000 residents.

SILVER WINNER: EAST AYRSHIRE COUNCIL – DIGNIFIED FOOD East Ayrshire Council introduced the Dignified Food Programme in 2017. The Council and partners work collaboratively to assist children, families and communities to access nutritional and quality food through a variety of means. The programme has been an undoubted success; in the last 2 years almost 40,000 lunches have been provided. The Programme’s unique ethos has helped to target food provision at the areas of greatest need. Co- ordinated by our Catering and Vibrant Communities Teams, the Council works with community and third sector organisations to grow the scale of the operation and ensure that no-one in East Ayrshire goes hungry.

BRONZE WINNER: THURROCK COUNCIL Micro-enterprises are part of a tangible and successful, innovative and collaborative approach to health and care transformation. They are part of a shift from a silo focus on needs and services to delivering a community-focused, strength-based, whole system dedicated to outcomes and solutions. In its 4th year, the programme has now helped 111 micros to set up - supporting ordinary people to do extraordinary things. Feedback from professionals is incredibly positive and for some users it has been life changing. Individuals get the majority of support they need from within their neighbourhood and access health and care services less frequently.

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Customer Focus Award This award is for the organisation that delivers outstanding service to their customers.

It recognises those that demonstrate the link between excellent customer service and improved service performance.

GOLD WINNER: ISLE OF WIGHT COUNCIL 27% of the island’s population are older than 65, the 17th highest level of any local authority in England & Wales. Over the next 10 years, the number of 65 to 84-year olds will increase by 20%, while the over 85’s will increase by 24%. Being scammed or targeted by fraud can have a devastating impact on vulnerable people on the Island. It can also destroy small businesses. The Isle of Wight Against Scams Partnership (IWASP) was formed in 2016 under the Age Friendly Island initiative. Five partners from the Age Friendly Island Steering Group joined forces, led by Isle of Wight Council Trading Standards to form a local partnership that would work with statutory and voluntary agencies and private industry. For the year 2018-2019 we have saved island residents £353,538 detriment from scams.

SILVER WINNER: ESSEX POLICE – SUPPORTING RURAL AND BUSINESS COMMUNITIES Essex Police have successfully listened, acknowledged and embraced their rural and business communities. Essex Police records approx. 24,000 business related crimes per year, this can be low level theft varying to serious violence against business staff.

The business crimes make up approx. 17-20% of recorded crime within the County.

Through work with the Local Policing Support Unit, Office of Police Fire Crime Commissioner and Partners including Essex Chambers of Commerce and National Farmers Union they have achieved clear communication channels, joint working strategies and solutions. This joint partnership approach has led to dedicated teams for rural and business crime communities which possess specialist skills, understanding and resources to make a truly significant impact.

BRONZE WINNER: CORNWALL COUNCIL Cornwall Council’s Business Regulatory Support Service has been developed to make it quicker and easier for businesses to access regulatory advice. The services include free signposting and business support packages. They are suitable for all businesses whether pre-start, start-up or an established business. A single point of contact Business Regulatory Support Hub was launched to engage the business community to improve the delivery of regulatory services. It aims to encourage more businesses to seek advice to promote business success, as well as provide public protection.

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Best Use of Digital and Technology This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new services that lead to improved outcomes.

GOLD WINNER: EAST AYRSHIRE COUNCIL As a Scottish Attainment Challenge Authority, the Council aims to improve educational outcomes for young people who live in the most deprived parts of East Ayrshire. Pivotal to this objective is the provision of accurate real time performance information, and the Council identified a need for a new, evidence-based solution to measure pupil progress. Launched in 2017, the Council’s Educational Attainment Tracker is an internally hosted web site/app that is accessible by all schools across all sectors. Simple to use, the app includes an extensive selection of powerful tools that enable schools to interpret data, identify gaps in learning and deliver genuine impact.

SILVER WINNER: BABERGH AND MID SUFFOLK DISTRICT COUNCIL By harnessing technology and constantly challenging itself to provide the best possible service to residents, the councils’ Development Management team has made several achievements. They have successfully streamlined the planning application process: unifying teams and systems to become amongst ‘best in class’ for timely planning decisions. On top of this, they are able to put vital information at the fingertips of officers and the public – through electronic case management and a mobile app, with public searches leaping from 600K in 2017 to 1.3m in 2018. The Development Management team is truly paving the way for future technological advances, such as considering the use of drones and augmented reality as part of the 21st century planning process.

BRONZE WINNER: CUMBRIA COUNTY COUNCIL Cumbria County Council recognised that customers wanted to change the way transacted with them. Protecting front-line services for the super-aging, vulnerable or enormously deprived was essential. This means efficiencies in other areas. Most teams were using standalone paper-based business processes. The digital team knew it was essential to foster departmental ambition alongside every process change. The only viable option was a multidisciplinary, inclusive agile approach to change. Utilising a single adaptable platform, the council is already making a significant impact with a number of exceptional digital-savvy cutting-edge innovations.

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Award for Efficiency and Effectiveness This award is for organisations that have harnessed their real potential by delivering elevated performance whilst creating efficiencies.

GOLD WINNER: NORFOLK CONSTABULARY The ‘Norfolk 2020’ programme was a fundamental review of £70m of the £145m that Norfolk received each year. This budget provides the service to the communities of both the uniform policing, such as response and neighbourhood policing, and detective policing such as Criminal Investigation Department, Child Abuse Investigation Unit, Adult Abuse Investigation Unit and Rape Investigation Units. The 2020 team were tasked with designing a scalable, flexible policing model able to adapt to the ever-changing demands of policing. Implementation took place from October 2017 to October 2019. Every single recommendation and every pledge made by Norfolk 2020 to the chief officers, the OPCC and indeed the public of Norfolk has been implemented.

SILVER WINNER: METROPOLITAN POLICE SERVICE Drugs supply, often linked to violence and gang related activity, is a high-profile issue that the Metropolitan Police Service (MPS) is urgently addressing. The MPS deals with around 4,000 cases each year of drug possession with intent to supply.

Forensic drugs analysis, required to verify seized substances in order to charge suspects, was a lengthy process. The Rapid Drugs Service created efficiencies resulting in a substantial reduction in the time required for drugs analysis from 87 days to just 4 hours. This allows suspects to be charged whilst in custody, enabling the removal of dealers off the streets immediately.

BRONZE WINNER: SPELTHORNE BOROUGH COUNCIL Spelthorne Borough Council’s Root & Branch programme stands as its first live corporate transformation initiative. It is intended to identify efficiencies, savings improvements. It involves a methodical review and detailed analysis of the processes, systems and tools currently used by service teams across the organisation. This significant objective is being undertaken through a rigorous discovery exercise, extensive workflow mapping and the identification and implementation of quick wins, short- and long-term change projects. This programme is being driven by transformation managers, business analysts and ICT experts and requires full engagement with staff in each service team. With over 200 projects completed the programme has already proven its worth.

Green Public Service Award This award recognises environmental best practice across the public sector in the UK. These organisations have shown how they have helped the environment and improved sustainability.

GOLD WINNER: BARNSLEY MBC Faced with huge increases in the levels of fly tipping, BMBC set about a “One Council” initiative to: Improve the fly tipping collection; Increase and improve enforcement activity; Increase and improve communications; Improve the customer experience; and Improve waste disposal services.

SILVER WINNER: ISLE OF WIGHT COUNCIL The Isle of Wight Council is delivering an ambitious programme of travel behaviour change through partnerships with the education, business and tourism sectors. The programme aims to achieve £6.5m in local economic benefit, secure 133 FTE jobs, save 3442 tonnes of CO2, remove 23.4 million private car kilometres, generating a net increase of 1.17 million walking and 832,000 cycling trips over the three-year implementation period.

BRONZE WINNER: ROYAL BOROUGH OF KENSINGTON AND CHELSEA The Royal Borough of Kensington and Chelsea is the smallest London borough. A museum and cultural hub, its diverse economy depends on the billions of pounds that tourists generate. The Waste and Street Enforcement team needed a digital solution, but one that would drive performance improvement not just digitalise the current processes. The team has delivered their own IT implementation using low code technology, delivered a range of improvements to the customer as well as the team.

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Award for Innovation This award is for developing and bringing new innovative technologies or facilities to market, that transform the delivery of local public services. This award is not only open to the public sector but also private or third sector organisations.

GOLD WINNER: MIND OF MY OWN LTD Mind Of My Own is a multi-award winning app-led suite of products and services that modernises the processes and systems used to gather the views of children using children’s services. So much more than a survey or feedback tool, it is a smart way to receive organic, uncontrived and authentic feedback from a diverse range of children and young people. At a whole system level, public bodies are able to identify where the greatest risks are, which children need more support and how best to support them. From the professional’s perspective they are able to see in advance the thoughts of children and produce reports from the child’s use of the app. From the child’s perspective, engagement is easier as is getting the help they need and as a result the apps capture a greater range and depth of information than is usually forthcoming.

SILVER WINNER: HCL OPTIK AND GREATER MANCHESTER POLICE – MOBILISING AND TRANSFORMING GREATER MANCHESTER OPERATIONAL POLICING Greater Manchester Police (GMP) partnered with HCL to successfully implement a mobile solution that realised significant efficiency savings, improved officer morale and service to the public. Using OPTIK, officers can capture accurate and validated information at the front line which significantly reduces their travel time and allow them to use this time in public servicing. The solution has removed the need to travel to and from the office to update records, almost 80% of total transactions are conducted out of station. The system is now rolled out to 6,000 users on 10,000 devices.

BRONZE WINNER: CIVICANCE LTD The Infrastructure Act 2015 proposes to transfer responsibility for local land registers to the Land Registry therefore local teams need to operate in a more modern, efficient and effective environment. In response to this challenge we have developed a “full suite” of products to enable the conveyancing process to run smoothly, providing a single point of contact for the legal professional. Case requests can now be made online, documents shared and accessible at the same time as they are created/received.

Intelligent Public Service Award This award is for the better use of data to improve decision making, transparency and understanding community need, as exemplified in the Local Government Association’s Intelligent Council Initiative.

GOLD WINNER: LONDON BOROUGH OF BARKING AND DAGENHAM First established in 2017 with a mission to “turn data into insight-led action”, the Insight Hub is the analytical driving force behind the entire council’s operating model.

The Insight hub is a team of data and behavioral scientists whose projects include pioneering the ward level application of Social Progress Index. Updated annually the SPI includes four years’ worth of data across each of its 17 wards. Within the team, one data scientist is in their second year of their PhD and their research is bringing together multiple datasets form the council, police and health services to research the true prevalence of domestic violence in the borough. This work is directly feeding the council’s domestic violence commission.

SILVER WINNER: THE IMPROVEMENT SERVICE Local Government has collected a plethora of spatial data over many years, but this is largely unknown because it is trapped in departmental silos and used to support a single function. Formed in 2016, the intention of the Spatial Information Service is to open up access to this wealth of spatial information in Scottish local government and do so in a way that is both sustainable and self-supporting. The Spatial allows Scottish local government to upload a specified dataset at regular intervals. The team in the SIS then transform this unstructured and non-standardised data into consistent layers that are usable on a national scale and published through the Spatial Hub website.

BRONZE WINNER: SOUTH STAFFORDSHIRE COUNCIL In 2008 South Staffordshire Council led on the development of a localities model for the District. This model is now considered part of our DNA and how we operate as a Council. Through the design we identified 5 localities and introduced Locality Data Profiles which utilised current data to highlight emerging issues and draw out challenges that were locality or even ward specific. The Profiles continue to be updated and used as our strong evidence basis to inform and evidence future policies, council priorities, projects, bid applications, redesign of services, and have also be utilised to direct funding when commissioning services.

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Transformation in Heath & Social Care With increasing demand and reducing budgets, re- thinking the delivery of care services is essential. This award goes to organisations that demonstrate the greatest impact for customers of health and social care.

GOLD WINNER: DURHAM CONSTABULARY The “Philomena Protocol” is an initiative designed by Durham police to increase safeguarding responsibilities around children in care to reduce missing incidents.

Working with all children’s homes, council and private, they have together increased information sharing, improved safeguarding, identified prevention opportunities to reduce missing episodes but agreed a clear joined response if they do. Durham Constabulary have recorded a 38% reduction in missing reports from children’s homes throughout our force with fewer safeguarding referrals and calls to police.

SILVER WINNER: ISLE OF WIGHT COUNCIL The Isle of Wight Council, with Age UK IW, Carers IW, People Matter IW and the Way Forward Programme has taken an innovative approach to deliver better outcomes for its residents through an initiative called the Living Well Service (LWS) – working in partnership to deliver preventative person-centred care and support for people ineligible for adult social care. To date over 5000 people have been supported and only 2.2% have since been re-referred to adult social care. The service has had measurable impact upon primary care and is an excellent example of council leadership and social prescribing.

BRONZE WINNER: BRACKNELL FOREST COUNCIL The Bracknell family safeguarding project aims to improve how Children’s Services work with families and the outcomes for children and their families. A multidisciplinary team was created to provide quicker movement of cases, thereby keeping more children out of care. The team have successfully brought care proceedings down 37, caseloads down 33 and children entering care down 40%.

Child protection plans are down 25%, domestic abuse callouts are down 88% and emergency mental health contacts down 75%. The combined estimated cost avoidance to Children’s’ social care and partners is £1.2m.

Working Together Award This award is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing barriers between organisations and moving resources closer to the customer.

GOLD WINNER: OFFICE OF THE POLICE AND CRIME COMMISSIONER FOR HAMPSHIRE - INTERACT InterACT is the first partnership data visualisation tool to provide quality information from multiple agencies to community safety professionals. Following user consultation to improve analytical capacity across Hampshire, partners including Police, Fire and Rescue, Health, Housing and Probation, worked together to design over 40 selfservice dashboards. Using visualisation to better understand the data has enabled queries about trend, prevalence and risk to be answered in a meeting setting. The project now hosts over 100 partners, supports 30 organisations, and has significantly improved the commissioning of services.

SILVER WINNER: 3C SHARED SERVICES BUILDING CONTROL 3C Building Control is a Shared Service Partnership consisting of three councils; Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The partnership has been in operation since 2015 and during this time the service has become more effective and efficient, introduced a recruitment and retention strategy resulting in increased customer satisfaction, market share and improved resilience. The service has a reputation for providing the opportunity for staff to train and develop resulting in a transformational team that often goes the extra mile to meet customer needs.

BRONZE WINNER: SOUTH STAFFORDSHIRE COUNCIL In 2018, the Business Hub team led a complex programme of change that fused the individual organisational priorities including the; Police, Primary Care GP Surgery, Staffordshire NHS Sustainability & Transformation Plan, Clinical Commissioning Group, NHS Trusts, 3 tiers of local government, Voluntary Sector and business community with the Councils need to invest in its headquarters. The Codsall Community Hub allows the Council and all its partners to integrate into a new modern working environment generating savings and income of £6.3m plus £1.275m in capital receipts.

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UK Fire and Rescue Service of the Year 2020 This award is presented to the Fire Service deemed outstanding in transforming the delivery of its services.

WINNER: LANCASHIRE FIRE AND RESCUE Last year, Lancashire Fire and Rescue Service was one of only two services to be given an ‘outstanding’ in any category of the HMCIFRS inspection regime. The judges were impressed with the services longstanding commitment to ensure that it offers the best equipment and training. This has resulted in the Service having some of the most innovative facilities in the country. The Stinger appliance has enhanced firefighter safety and firefighting capability; our air support unit has transformed the way we fight fires using aerial intelligence; and collaboration with North West Ambulance Service has resulted in a state-of-the-art community fire and ambulance station in Lancaster.

UK Police Service of the Year 2020 This is presented to a Police Service deemed outstanding in transforming the delivery of its services.

WINNER: DURHAM CONSTABULARY Durham Constabulary capitalised on its ethos and experience in ProblemOrientated Policing and the expertise of partner organisations in treating social determinants of crime. The Checkpoint Programme was designed to reduce reoffending and improve offenders’ health and wellbeing in the Durham area. It is a voluntary adult offender deferred prosecution scheme which targets offenders entering the Criminal Justice System by providing an alternative to criminal prosecutions. The programme targets the reasons why offenders commit crime by assessing individuals needs and provide interventions. Findings from the randomised control trial suggest that Checkpoint achieved 15.7% lower reoffending rate compared to the control cohort.

UK Council of the Year 2020 This award is presented to a Council deemed outstanding in transforming the its services and creating vibrant communities WINNER: LONDON BOROUGH OF BARKING AND DAGENHAM Barking and Dagenham is experiencing huge challenges but also significant opportunities. Their mission is to help seize the opportunities and create a borough for the benefit of everyone. They have implemented a radical redesign of the Council and forged a new relationship with citizens. What makes Barking and Dagenham different is the way they are confronting the challenges facing this borough, creating a transformational plan; driving efficiencies and outcomes for residents, driving investment, changing the relationship the Council has with its residents, and building aspiration in the community to seize the opportunities of the future. It’s these wide-ranging aims that are positively changing the environment and ensuring no-one is left behind.

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Buiilding Commu C unities or Berke ey e , deve opment is all ab bout peop e. We go beyyond the conventional role ole of a developer and put the strength and wel being of the wider community at thee heart of eveery p an e listen to o oca people and find out what they care about out most. Then we workk tnership to shape unique, local y inspired masterplans ans with a mix of beautiful tiful public spacces, ces natural natura andscapes and welcoming amenittties es that bring people together to enjoy community ife.

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