Transform Issue 21 - 2021 Awards Edition

ISSUE 24

an online interactive publication

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Special Issue

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WINNERS A S NIVER

To find out more about the Public Sector Transformation Awards and how to apply please go to: www.iese.org.uk/project/the-public-sector-transformation-awards Sponsored by:

C O N T E N T S

I N T R O D U C T I O N

Page 2 Introduction Councillor Paul Bettison and Dr Andrew Larner

Page 3 Words from our other sponsors

WINNERS: Page 4 Asset Management and Regeneration

Page 5 Best Transformation Team

Page 6 Communications

Page 7

Welcome to this special issue of Transform, celebrating the winners of the UK Public Sector Transformation Awards his is iESE’s 9th year as a not-forprofit social enterprise, although we have been supporting the transformation of local public services as a voluntary network of council, police, fire and ambulance organisations since Paul Bettison, Dr Andrew Larner, 2004. The foundation of our work iESE Ltd Chairman Chief Executive together was to share best practice. To learn from our collective knowledge. Sharing our ideas and experiences of new ways of working is essential to making the service improvements and the cost savings we all need. Which is why we created these Awards.

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Community Focus

Page 8 Customer Focus

Page 9 Best Use of Digital and Technology

Page 10 Best Use of Data Insight

Page 11 Efficiency and Effectiveness

Page 12 Green Public Service

This is the 12th awards, and over the years we have quite literally seen thousands of submissions. We saw the awards grow to all parts of the UK some years ago, and from all parts of local public services.

Page 13 Innovation

Page 14 Transformation in Health & Social Care

Page 15 Working Together

Page 16 UK Fire and Rescue Service of the Year 2021

Page 17 UK Police Service of the Year 2021

Page 18 UK Council of the Year 2021

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Our purpose in judging the awards is to identify stories of innovation that have made a meaningful impact to residents and businesses. Underpinning that judging process is the iESE Transformation Model. Every year we research not only what has been done to transform local public services, but how local public services plan to transform in the future, and we apply this knowledge in councils, police services and fire services.

Each award-winning submission exemplifies the best in the iESE Transformation Model and help us to update and develop the model itself.

A hallmark of the submissions we see is that you are often going far beyond your statutory duty to serve your communities. You are often doing this in a way that is also in the interests of the whole public sector. Reshaping and rewiring how your services work for the benefit of all.

Chairman’s Award 2021

Each year the standard of the submissions, and the local public services they represent, goes up. This year the awards judging was against the backdrop of the pandemic, and the submissions were simply stunning. The standards in the sector and the impact has made a generational leap forward.

EDITORIAL CONTACTS TRANSFORM IS PRODUCED BY: iESE www.iese.org.uk Email: enquiries@iese.org.uk

In this diversity is our strength, and I would like to thank you all for your efforts, not only in the projects that you have undertaken, which mean so much to residents and local businesses, but also the time and trouble that you have taken in making your submissions.

@iESELtd CREDITS: Designed by SMK Design Views expressed within are those of the iESE editorial team. iESE is distributed on a triannual basis to companies and individuals with an interest in reviewing, remodelling and reinventing public services.

Councillor Paul Bettison, Dr Andrew Larner and all the iESE Team

© Copyright iESE 2021

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S P O N S O R S

A few words from Jamie Bunce, CEO of Inspired Villages, our Gold Sponsor nspired Villages is delighted to be sponsoring tonight’s awards. We are an operator and developer of vibrant retirement communities across the UK, committed to helping people live healthier, independent lives for longer, and believe your later years – with the right support – can be the best of your life. Our villages provide residents with right sized, age-appropriate homes, as well as a supportive village team focused entirely on resident wellbeing – whether that’s providing property maintenance, helping them meet fitness goals, or just being there for a cup of tea.

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Research shows retirement communities like ours significantly relieve the burden on the health and social care system, but while the number of over 65s in the UK will increase by 41% to nearly 18m by 2040, there is not nearly enough suitable accommodation to match. The innovative work of iESE in addressing issues like these has therefore never been more important and we are proud to be a partner.

Your vision and understanding of the power of collaboration is vital for ensuring our ageing population can look forward to, rather than dread, later life. It’s fantastic to see these values being celebrated at the awards this evening. Good luck to all involved!

A word from our other sponsors Assurity Systems Limited Assurity Systems and iESE have partnered to offer transformational Cyber security and risk products and services to Local Authorities, who, as a consequence of the drive to employ more and more technology in public services, are under constant attack - facing up to 800 Cyber-attacks every hour of every day.

A robust defence strategy relies on robust management information; iESE and Assurity have developed a short, focused audit process for Boards to assess their risk against the National Cyber Security Centre’s guidelines.

And when future proofing and value for money are primary considerations, our experts are able to advise on the best solutions to counteract increasingly sophisticated and persistent threats.

For more information, please go to: www.assuritysystems.co.uk

Netcall We take the pain out of big change projects. Netcall helps organisations radically improve customer experience through collaborative CX. Over 600 organisations in financial services, insurance, local government and healthcare use our Liberty platform to make life easier for the people they serve. Our low-code contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. They can radically improve the customer experience without launching big, expensive transformation programs.

We focus on the people behind the scenes – the customer-facing and IT talent who build and deliver customer experiences.

Our tools help them solve operational issues together, one bad process at a time. Now it’s your turn. Let’s talk.

For more information, please go to: www.netcall.com

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C A T E G O R Y

Asset Management and Regeneration Local communities rely on a wide range of assets whether publicly owned or not. This award is for asset management and regeneration that delivers proven benefits to local public services and their communities. #regeneration #assetavengers Babergh and Mid Suffolk District Council - The Virtual Highstreet GOLD WINNER:

Babergh District Council, in partnership with Sudbury Town Council and a local technology entrepreneur, have developed an innovative solution to support local high street businesses, many of which have had to close during ongoing restrictions and lockdowns. Independent traders form the backbone of our high-quality, distinctive and specialist market towns, which, alongside a strong cultural and heritage offer, ensures a vibrant and sustainable future for our place. The Virtual High Street uses cutting edge, bespoke technology to create an online presence for businesses enabling them to continue trading at a time when many had to close their doors to customers.

Gloucester Constabulary Berkeley Sabrina Training Centre SILVER WINNER:

The Police and Crime Commissioner for Gloucestershire (PCC) is responsible for providing ‘fit for purpose’ accommodation to all employees. In 2019 the PCC identified a building at the decommissioned Nuclear Energy Site, Berkeley for use as a learning and development centre. The building was purchased, refurbished and officially opened by the Home Secretary in November 2020 and has already received national recognition. The PCC is working in partnership with Active Buildings Centre a government sponsored energy body who will convert this is building into an exemplar facility for energy use. The building also offers a 160-seat conference facility available to partners and the community.

East Suffolk Council Economic Regeneration Team BRONZE WINNER:

The Economic Regeneration Team at East Suffolk Council led on a collaborative approach to create the Town Investment Plan (TIP) for Lowestoft. This innovative approach uses placemaking, working with the community to create a significant programme of regeneration. The work engages the community in creating the “story of Lowestoft”. The Lowestoft Place Board was formed, a mix of public and sector partners, who oversee the Town Investment Plan. The programme involves an Ambassadors Network, with key Lead Ambassadors, to help promote the TIP and the projects that all stakeholders are carrying out in Lowestoft to make it an even better place to live.

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C A T E G O R Y

Best Transformation Team This award recognises a team who has made an exceptional contribution and long-term positive impact in their organisation through a series of transformation and continuous improvement. They continuously look for new ways to innovate and push the boundaries of local public service deployment. #dreamteam #reallifetransformers

GOLD WINNER:

Cumbria County Council -

Digital Team The Digital Team at Cumbria County Council have made a significant impact across the entire organisation during the past 30 months. They make savings as they; support teams to redesign and transform processes, build new solutions and use cutting-edge tech when needed. The speed at which they enabled the council to help thousands of people in vulnerable and difficult situations is a real credit to this team. Proactive and flexible, they have earned the respect of colleagues, partner and central agencies. Finally, their Track and Trace solution delivered in just 10 days at no additional cost, helps their residents stay safe, every day.

Broxbourne Borough Council - One Broxbourne Team SILVER WINNER:

Since embarking on its ambitious digital transformation in 2018, the ‘One Broxbourne Team’ has transformed services around their customers. In-depth research has clarified who their customers are, service redesign has put the customer at the heart of services and delivering quickly and iteratively has delivered for customers. Customers and businesses are experiencing the benefits of the One Broxbourne Team work today through fundamentally shifting the focus on what adds value to customers whether digitally, over the phone or physically. The Team has propelled Broxbourne Borough Council on its ambition to become the UK’s best Digital Council Council.

Surrey County Council Digital Programme BRONZE WINNER:

Surrey County Council’s Digital Programme was initiated in 2018, in order to meet the “digital” ambitions of the council’s Transformation Programme to address the challenges that the council faced. The team includes Solution Architects, Digital Consultants, Programme Managers, Project Managers and Business Analysts and are collaborative, adaptive and work with the organisation to deploy an innovative approach to problem solving. Through the life of the programme, “Digital” has matured from a concept around technology and grown into a way of challenging operations and optimising future planning.

As digital has matured the team has evolved and grown new skills, capabilities and roles.

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Communications No matter the budget, topic or channel, this award is for public service communications that are imaginative, engaging and have above all made a real impact. It encompasses advertising campaigns, websites, social media and publications. #creativecomms #engagingcontent

Cheltenham Borough Council - LinkedIn GOLD WINNER:

In less than two years, Cheltenham Borough Council has created one of the UK’s most engaging local government LinkedIn pages, which has added value in a measurable way to the work of the council. They have shown that you don’t have to have the biggest team or the most money to do some great things on social media. It just comes down to having a clear plan, keeping it simple, review what you do, look at the data, make use of free tools, be prepared to adapt along the way and learn from others - they love it when a plan comes together.

London Borough of Havering - #DoingMyBit SILVER WINNER:

#DoingMyBit is a public health communications and engagement campaign, making COVID-19 public health guidance “hyper localised” and relevant to specific Havering audiences. The campaign has kept Havering Council on the cutting-edge of Government and Public Health England guidance, encompassing the latest research findings about COVID-19, issues around mental health and help for communities and local businesses, and now driving council communications around the COVID-19 vaccination rollout. The campaign has been running since August 2020 across all channels to as many residents as possible in preventative messaging, with a focus on targeting hard-to-reach and vulnerable communities.

Isle of Wight Council Communications and Engagement Team BRONZE WINNER:

In April 2020 Isle of Wight Council was asked by government to facilitate the roll-out of the NHSx COVID-19 AppV1. The Isle of Wight was chosen to host the trial because of the size of its population and its geography which would enable an effective evaluation of the contact tracing app at scale before rolling it out across the rest of the country. The overarching objective of the trial was to ‘maximise local engagement’ by encouraging around 50% of the adult community to download the app and offer valuable feedback, providing critical insight that would allow development of the app before nationwide roll-out.

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C A T E G O R Y

Community Focus This award is for the initiative that does most to reinvigorate the local community.

This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services. #communityenablement #vibrantcommunities

East Ayrshire Council Vibrant Communities GOLD WINNER:

East Ayrshire Council’s Vibrant Communities service places people at the heart of everything they do and works with all sectors of the community delivering prevention and early intervention services. This ethos of people has never been more evident than in the service’s response to supporting communities during the coronavirus pandemic. With a bottom-up approach that focussed on empowerment, working in partnership with communities throughout East Ayrshire, the service sought to ensure that no individual was without need of vital support whenever it was needed, with staff adapting to the ever-changing environment to continue to deliver key services across the authority.

Isle of Wight Council COVID-19 Community Response Service SILVER WINNER:

In March 2020 Isle of Wight Council created a COVID-19 Community Response Service. Its purpose to engage with the local community to coordinate the Island’s response to the pandemic; to ensure residents could access the support they needed; to help build local resilience in a time of crisis and to ensure a clarity of information both to residents and across partner organisations. With a partnership approach that includes Community Action, Citizens Advice, AgeUK, NHS CCG and 27 local community hub partners, the council has risen to the pandemic challenges and supported thousands of residents whilst building a lasting legacy of community resilience.

Mid and East Antrim Borough Council - Community Hub BRONZE WINNER:

In a true illustration of community planning, and by working with statutory partners and the community and voluntary sector, Mid and East Antrim Borough Council – led by CEO Anne Donaghy OBE - helped the most vulnerable in our Borough during the pandemic. By establishing a Community Hub, they led the way in providing access to essential services for the isolated and at-risk, including those with a GP shielding letter. As the council navigates the ongoing impacts of the pandemic, they remain committed to meeting the needs of their people in the long-term and helping build greater resilience and better life chances across Mid and East Antrim.

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Customer Focus This award is for the organisation that delivers outstanding service to their customers. It recognises those that demonstrate the link between excellent customer service and improved service performance. #customercentric #customerserviceslayers

GOLD WINNER:

Essex Police - Op Harrier

Essex Police’s Op Harrier supports vulnerable, high risk missing persons living with Alzheimer’s and Dementia who have previously been reported missing to police. GPS technology is used to safeguard the user and enables vulnerable people to continue living independently at home for as long as possible, safe in the knowledge they can easily be located when needed. The device provides quality of life for the user whilst providing reassurance to family members caring for the person, as the technology enables them to be alerted should the user need assistance without having to alert the police.

Babergh and Mid Suffolk District Council - Transformation of Planning Enforcement SILVER WINNER:

By harnessing technology and constantly challenging itself to provide the best possible service to residents, Planning Enforcement at Babergh and Mid Suffolk District Council has seen significant transformation. The councils’ Planning Enforcement team has succeeded in streamlining the process for investigating allegations of breaches of planning control, from modelling new process to embedding behavioural change into officer actions the council has achieved a complete transformation. They have put vital information at the fingertips of officers through electronic case management and a mobile app which has helped to rationalise process steps, improve operational efficiency and provide a better customer experience. And finally, they have succeeded in reducing the proportion of aged cases (six months or older) by more than 20%.

Cornwall Council Business Regulatory Support Hub BRONZE WINNER:

When the country entered lockdown, Cornwall Council’s Business Regulatory Support Team understood the confusion amongst the local business community.

They knew they needed to take steps to ensure that the business community were able to access all relevant support and information. To ensure this was possible they developed a number of digital resources and hosted regular webinars to make it easy for local businesses to access all relevant updates and legislation changes. This new approach has enabled the team to interact with many more business and collaborate with other business support groups/networks.

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C A T E G O R Y

Best Use of Digital and Technology This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new and dynamic services that lead to improved outcomes. #digitalgurus #techtalkers Blackburn with Darwen Borough Council - A Digital Approach to the Pandemic GOLD WINNER:

During 2020 Blackburn with Darwen Borough Council was at the forefront of the response to the COVID-19 pandemic. They were one of the first councils in the country to establish an enhanced test and trace service, working with central government to develop processes and better use data to support residents with self-isolation. This was underpinned by user centric design and a digital first approach to build and iterate their Help Hub service. Their test and trace service knowledge was widely shared to help other local authorities and has increased the number of residents being successfully traced.

Plymouth City Council The Box on the Box SILVER WINNER:

The Box on The Box is a brand-new digital reminiscence service delivered by The Box, a museum, gallery and archive and Plymouth’s newest cultural destination. The initiative live streams content from our film archive along with expert commentary and reminiscence prompts direct to people living in care homes or living with memory loss. Originally developed by Plymouth City Council in response to lockdown as a way to continue to connect with some of the most vulnerable and isolated people living across the city, the project will now continue with a second series planned this Autumn.

BRONZE WINNER:

Surrey County Council -

Agile Workforce Surrey County Council is transforming where and how its workforce delivers services to residents and businesses. By combining advances in digital workplace and remote working technology, and a focus on agile organisation behaviours, a significant step change in organisational capability is taking place.

These capabilities proved to be vital in enabling the council’s response to COVID-19 and enabling most of the workforce to work from home without detriment to service delivery. We now have the digital workplace foundations to achieve the ambition to become an agile organisation as we go forward into the next stage of our transformation journey.

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Best Use of Data Insight This award is for the use of data insight and the application of data, rewarding creative approaches to managing and manipulating data to deliver outstanding results. #divinedata #dataforward

East Sussex Fire and Rescue - GP Practices GOLD WINNER:

East Sussex Fire & Rescue Service has collaborated with a number of GP Practices to share patient contact details without consent through data sharing agreements. The administrative sharing of data provides the opportunity for Home Safety Visits to be offered to patients, with their consent, where fire and other potential causes of injury at home that were likely to lead to an unplanned admission to hospital. The fire service subsequently provides the GP Practice with details of the home conditions, particularly those that increased the risk of a poorer health outcome – for instance cold, damp homes.

Nottinghamshire County Council - Demand Intelligence Initiative SILVER WINNER:

The outbreak of COVID-19 drastically changed demand for public services, including the need to rapidly establish new ones. Nottinghamshire County Council’s response was informed by an initiative to get key information on demand and capacity for critical services to decisionmakers and partners leading a targeted response to the ongoing pandemic. Daily intelligence briefings were developed at pace with initial demand intelligence delivered in just three days.

By analysing data from complex and disparate national and local ICT systems, the council has been able to meet the evolving needs of the public, council and local resilience forum for accurate data.

Well done Nottinghamshire County Council on your Silver Award

London Borough of Havering - Better Living BRONZE WINNER:

Havering Council launched an ambitious adult social care project, Better Living.

This implemented a strengths-based approach to practice, promoting wellbeing, choice and control in ways that involve the person’s wider family and community network and deliver better outcomes to residents. In addition, their innovative Better Living model has enabled them to provide an accurate calculation of cost avoidance and savings; provide greater accuracy of future demand and the impact practice is having in managing this and support the annual corporate budget setting processes on the sufficiency of the adult social care budget.

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C A T E G O R Y

Efficiency and Effectiveness This organisation has harnessed the real potential in their organisation, delivering elevated performance, creating efficiencies, and delivering outstanding customer service with improved value to their residents. Above all, this organisation has shown its ability to adapt a virus-fuelled environment and achieve fantastic results in doing so. #publicserviceadaptation #customerfocus

GOLD WINNER:

Essex County Council -

CareCubed Essex County Council procured and implemented CareCubed, a benchmarking tool for social care placements, following identification of a gap in both knowledge and achievement of value for money. The use of the tool has subsequently brought significant improvements to placement processes and delivered savings in excess of £500k on placements made into residential care settings.

Surrey County Council Transformation Support Unit SILVER WINNER:

Surrey County Council’s Transformation Team successfully oversaw delivery of £74m savings from the council’s budget between 2018/19 - 2020/21. These savings were absolutely critical to the council achieving a financially sustainable budget in the context of decreasing government funding and increasing demands on services. Savings of this size had never been delivered from transformation in such a short timeframe before, nor had they been achieved against a challenging backdrop of the COVID-19 pandemic.

Moreover, the Team were able to meet this goal while demonstrably improving services and outcomes for residents and providing development opportunities for, and increasing capabilities of staff.

BRONZE WINNER:

3C Shared Services -

Building Control 3C Building Control is a Shared Service Partnership consisting of three councils: Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The team comprises of technical support officers and the professional surveying team. During a very challenging year this team continued to provide a professional service, officers visited site to undertake inspections for compliance and site monitoring during challenging and difficult circumstances to bolster support of the construction industry and ultimately the economy. In tandem, the team mobilised very quickly to home working, facilitated by digital technology and set up a volunteer programme to encourage potential recruits.

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Green Public Service This award recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment and improved sustainability not only in their organisation, but their surrounding community. #achievinggreen #servingupsustainability

Portsmouth City Council Hilsea Industrial Estate GOLD WINNER:

Portsmouth City Council started working on the Hilsea Industrial Estate in August 2020, a project which aimed to use a solar and battery solution to provide the maximum possible amount of electricity to decarbonise an industrial estate in Portsmouth. It resulted in the combined retrofit of 300kWp of solar and 135kWh of batteries. This innovative project was the first UK project to use ten Tesla Powerwall batteries in a single installation, storing the excess power generated by the solar, and using it onsite. The project has resulted in over 60% the electricity used on the site coming from either the solar or the batteries.

West Berkshire Council Community Municipal Investment Bond SILVER WINNER:

West Berkshire Council launched the UK's first Community Municipal Investment (CMI) bond offering their residents and community groups a unique way to invest in West Berkshire’s journey to net zero by 2030. The council raised £1m to fund green projects such as installing rooftop solar panels on a building at Greenham Common and on local schools, as well as electric charging points and tree planting. Residents investing through the bond had a direct physical, financial and emotional stake in the CMI’s journey and provided the council with a cheaper alternative to conventional sources of funds.

Well done West Berkshire Council on your Silver Award

East Ayrshire Council Waste Management BRONZE WINNER:

East Ayrshire Council introduced an online Residents’ Recycling Permit and Appointment Booking system in March 2020. There were concerns about increasing costs, potential waste tourism and suspected unauthorised commercial use at our residential recycling centres. A free Residents’ Recycling Permit helped address this, ensuring our centres were accessed by East Ayrshire residents only. The Appointment Booking system, originally intended to manage access for larger vehicles, was quickly repurposed during lockdown and all visitors required a booking. This allowed us to deliver a safe, managed and controlled re-opening in June with bookings so popular with both staff and visitors that it is now a permanent feature.

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C A T E G O R Y

Innovation This award is for developing and/or bringing to market new innovative technologies or facilities that can transform the delivery of a local public service. This award is not only open to the public sector but also private or third sector organisations. #forwardthinking #innovationstation

Improvement Service National Entitlement Card Scheme GOLD WINNER:

The role of digital public services in a pandemic is significant which has presented significant difficulties to many individuals when applying for public services. Getyournec.scot is helping alleviate these pressures, ensuring those eligible can apply for a National Entitlement Card (NEC) online for the first time, from the comfort of their own home. The NEC Scheme was launched in December 2004 as Scotland’s national smartcard scheme and it is Europe’s largest single multi-application scheme. The card is used to access a range of local authority services, national and local travel concessions and discounts in retail and leisure outlets. Local authorities, Transport Scotland and Young Scot are big users of the Scheme, and the NEC makes it convenient for citizens to access various public services and facilities with only one card.

Well done Improvement Service on your Gold Award

Carmarthenshire County Council - Delta Connect SILVER WINNER:

Delta CONNECT is a pioneering national exemplar programme funded under the Welsh Government’s Transformation Fund through the West Wales Care Partnership Board. The programme has been acknowledged as good practice not only across Wales, but the UK as a whole and exemplifies an ambition of working across sectoral boundaries to deliver a radical, person-centred approach to wellbeing, care and support. The initiative seeks to transform the way social care is delivered, implementing a new model of self-help and pro-active care, enabled by TEC,to improve wellbeing, helping people to stay independent for longer and reduce demands on long-term or acute care.

South Wales Police and Gwent Police - Mental Health App BRONZE WINNER:

The Digital Services Division have developed a unique mental health App that assists officers from South Wales Police and Gwent Police with critical decision making when dealing with persons who are in crisis. It gives them access to advice and guidance on their mobile devices including where the nearest available place of safety is to take the persons who need help. It also allows key data and information to be sent direct from their mobile devices to health partner agencies and force systems at the scene or at the point of handover.

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C A T E G O R Y

Transformation in Health & Social Care This award is for organisations who have demonstrated the greatest impact for customers of health and social care by transforming access to services, remodelling services and working in partnership. #socialcaresaviours #healthattheheart

Dudley Metropolitan Borough Council - Project RITA GOLD WINNER:

Helping people with dementia is a huge challenge and often requires local authorities to think outside the box. From Morecombe and Wise classics to the greatest hits of Elvis, Dudley Metropolitan Borough Council’s latest innovation is taking on this challenge with a digital edge. People with dementia have access to tablets and a system called RITA (Reminiscent Interactive Therapy Assistant) which uses sound and vision to stimulate people’s thoughts and ideas. People can listen and watch all their old favourites to evoke happy memories. They can engage with the past to be part of the present, improving the wellbeing and behaviour of people suffering from dementia.

East Ayrshire Council Health and Social Care Partnership SILVER WINNER:

Working cooperatively with colleagues in the Health and Social Care Partnership, a housing model of care has been developed and delivered in East Ayrshire by the council and its Developer partner, CCG. The model offers support to adults with a range of disabilities so as to promote successful moves from care and other settings to each resident’s own home. The housing model allows for the delivery of on-site support by a dedicated Care Provider and provides a mix of wheelchair accessible and general needs flats in a homely setting; successfully integrated into the wider community through effective place-making.

Lancashire County Council - Capacity Tracker BRONZE WINNER:

At the beginning of 2020, Lancashire County Council realised that in order to support its residential and domiciliary care providers effectively, they required contemporaneous data around multiple requirements to respond promptly to provider issues and inform health and care colleagues across the Lancashire and South Cumbria Integrated Care System, ultimately contributing to saving lives.

The council developed a data gathering and reporting system, known locally as the Lancashire Care Capacity Tracker, to collect daily information from across the range of care providers. The past ten months has resulted in Lancashire being at the forefront in providing daily intelligence for c90% of Lancashire's providers.

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C A T E G O R Y

Working Together This award is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer. #teamworkmakesthedreamwork #localbusiness

East Ayrshire Council Dignified Food Programme GOLD WINNER:

Established in April 2017, East Ayrshire’s Dignified Food Programme created a network of collaboration and communication through close partnership working across council departments, partner organisations and local communities, to achieve the common aim of reducing food poverty whilst maximising access to food within East Ayrshire. With Food Larders, Holiday and Education Food Programmes, the Dignified Food Programme is well on course for ensuring dignified food provision, within easy reach of all East Ayrshire residents, establishing long-term solutions for community food.

The strength of partnership-working and programme’s effectiveness also enabled an outstanding response to COVID-19 and further innovative community initiatives.

Cheltenham Borough Council - #TeamCheltenam Response SILVER WINNER:

Local Government has had a critical role in supporting and leading areas of the emergency response and Cheltenham Borough Council with the support of its partners has risen to this challenge. #TeamCheltenham have shown a proactive and innovative response of the council and its partners to support residents, communities and businesses, as well as making a valuable contribution to the wider local government sector including setting out an ambitious roadmap to lead recovery. Even though Cheltenham Borough Council only has 235 employees, their size and capacity has not been a barrier to providing an effective and innovative response to the challenge resulting from COVID-19.

South Wales Police Estates Department BRONZE WINNER:

A 4-Service Joint Emergency Services Facility within Llantwit Major Fire Station is the first of its kind to be created in the UK to roll-out an emergency response service consisting of the Fire Service, the Welsh Ambulance Service, the Coast Guard and South Wales Police. This project has delivered a modern premise with shared access to services, greatly reduced running costs for all services and income generation from asset disposal. The collaboration has delivered a more efficient and effective working relationship between blue light services, resulting in improved co-operation and service delivery to its residents, and has provided a commitment and reassurance that blue light services are committed to Llantwit Major.

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C A T E G O R Y

UK Fire and Rescue Service of the Year 2021 This award is presented to Fire Services that are deemed outstanding in transforming the delivery of its services.

East Sussex Fire & Rescue Service GOLD WINNER:

East Sussex Fire & Rescue Service has demonstrated innovation by using its engagement with the public to support GP practices and in trialling a behavioural insights project supported by the Local Government Association.

In addition to its GP practices project recognised in the Use of Data category, East Sussex Fire and Rescue’s Behavioural Insights project received a Certificate of Excellence. The insights project conducted an 18 month long intervention sending messages noticeably different to traditional fire safety messages. The messages engaged a previously untargeted, but high risk, audience. Lessons learned were used in our follow up “Look While You Cook” campaign. Accidental dwelling fires reduced during the time these projects/campaigns were running.

SILVER WINNER:

South Wales Fire &

Rescue Service The COVID-19 pandemic has presented our organisation with challenges that have threatened South Wales Fire & Rescue Service’s ability to effectively deliver their emergency response, particularly in terms of staff availability and the demand for Personal Protective Equipment. Their Critical Incident Team has been reliant on real-time data from various sources to effectively manage resources, data which prior to the pandemic was unavailable. Their Performance Management team have also innovatively utilised our Business Management Information System and collaborated with other in-house departments to create a suite of performance dashboards where data relating to staffing, sickness, stock levels and incident trends is utilised to facilitate decision making.

Hampshire and Isle of Wight Fire & Rescue Services BRONZE WINNER:

The Combined Fire Authority (CFA) Programme Team has been at the forefront of the work to create a new combined fire authority and fire & rescue service for the people of Hampshire and the Isle of Wight. With the implementation date now approaching, the programme will see Hampshire and Isle of Wight Fire and Rescue Service register as one of the largest fire & rescue services outside of the metropolitans. The new CFA will provide unified governance and leadership, enhancing public safety for its communities.

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C A T E G O R Y

UK Police Service of the Year 2021 This award is presented to Police Services that are deemed outstanding in transforming the delivery of its services.

GOLD WINNER:

Essex Police

Essex Police has transformed from a force rated as ‘inadequate’, with high levels of sickness and low levels of public confidence to an organisation which is ‘exceptional’ in respecting victims of crime by accurately recording offences, with record levels of trust. The force secured justice for the victims of one of the most appalling crimes in British history, bringing together governments and communities from Ireland to Vietnam using ground-breaking policing agreements to jail international people smugglers. Where many in the sector have struggled to recruit, Essex Police now attracts record numbers from diverse backgrounds and shares its innovative approach.

SILVER WINNER:

Humberside Police

Humberside Police has seen significant improvements since 2017, with an initiative that has embraced innovation and positive cultural change. To date they have remodelled victims’ services responsive to individual need and have almost 2,100 officers in post using innovative financial planning, with nearly 600 extra officers joining since 2016.

Humberside Police have a strong focus on Neighbourhood Policing, with every area having its own team, many in previously abandoned police stations. Having achieved ‘Good’ inspection gradings for first time in history, with ‘Best in class’ call-handling, high workforce morale and growing confidence levels, they are said to be the most improved force in the country

BRONZE WINNER:

South Wales Police

South Wales Police has shown improvement through collaboration. From the creation 4-Service Joint Emergency Services Facility to the creation of a mental health app jointly with Gwent Police. The Mental Health App has already been recognised in the Innovation category and the Joint Emergency Services Facility in the Working Together category. Both projects demonstrate the South Wales Police services dedication to transforming its services.

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C A T E G O R Y

UK Council of the Year 2021 This award is presented to Councils that are deemed outstanding in transforming its services and creating vibrant communities.

GOLD WINNER:

Wigan Council

Wigan has become well-known for its innovative practice thanks to The Deal with the establishment of a new relationship between the council and its residents.

Yet the pandemic has accelerated the pace of transformation and innovation beyond anything that has gone before. This innovation was essential to tackle the myriad challenges and problems the pandemic posed to residents and communities. Wigan’s response, powered by a unique BeWigan culture, was system-wide, unrelenting and effective. It is a great example of how strong local government, and true partnership working, together met the biggest health and social challenge we have faced.

Mid and East Antrim Borough Council SILVER WINNER:

Mid and East Antrim Borough Council is a multi-award-winning local authority which leads the way in the transformation of efficient and improved public services for its 139,000 citizens. The borough has a proud manufacturing heritage, diverse and dynamic business community, and a rapidly expanding tourism and hospitality sector. Mid and East Antrim council as an authority, has demonstrated an incredible resilience and passion that defies even the toughest of challenges. It is against this backdrop that the team at Mid and East Antrim has risen to drive the Borough into the next phase of economic growth, with their 900 staff having demonstrated unwavering resilience to deliver vital frontline services for our citizens.

Babergh and Mid Suffolk District Council BRONZE WINNER:

Babergh and Mid Suffolk District Councils have challenged the ‘sleepy Suffolk’ stereotype by harnessing technology to help communities to thrive – through COVID-19 and beyond. Building on their pioneering joint-working, they have maximised their use of technology to be fleet of foot and use resources where they can have most impact, for those most in need, across their rural communities. Whether leading the way in virtual democracy, putting information at residents’ fingertips, delivering future housing and infrastructure, or supporting communities through the pandemic. Babergh and Mid Suffolk District Councils continue to champion places that people are proud to call home.

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C A T E G O R Y

Chairman’s Award 2021 From time to time iESE offer present the Chairman’s award. This award is for a significant contribution to the sector, pushing the boundaries of our current ways of working and leading significant transformations building upon the very best of current practice setting new benchmarks of excellence and sharing the lessons for the benefits of the sector.

Fiona Lees East Ayrshire have been honoured in this years awards and in past awards, including the UK Council of the year. East Ayrshire have generously shared their lessons learned with the sector including a visit from iESE’s Innovation Club. This year Fiona Lees retired as Chief Executive of East Ayrshire. Fiona has led the transformation in East Ayrshire within the council and its community leaving a legacy of innovation in community led local public service. We are delighted that Fiona, whilst retired from East Ayrshire will continue to support the sector by supporting iESE’s research. Today, we would like to recognise Fiona’s achievements with the announcement of the Chairman’s Award and hope she will be able to join us in the Awards ceremony this September.

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TRANSFORMATION

IN

FLOW

Redefined: within our reach Once, top down Inverted bottom up Fixed on an essential bottom nudged growth, continually linear Levelling up, left in local hands Seemed a one-way flow of becoming Interchanged done to and done for Rarely asked A pour of need, less recognised as a source of knowledge How was the community defined?

Blue sky thinking, perhaps the sweeps of the day-to-day learning, earning, borrowing, buying, dreaming, belonging Lessons from the first to last mile Definition through unreachable praxis Cuts On our knees, we redefine intent Who’s within reach We reach ourselves For a time With a purpose Investing in ourselves beyond budgets Challenging being done to done for Shifting towards done with Devolving to the heart of the issue To the source of the change and need Willing vulnerability and humility to collaborate transforming linear into narratives shifting identities and ideals We reach each other When we trust that we will be seen Self-determination: building resilience We reach ourselves Mutual aid, forced direction Verberate ego, quashing defensiveness What defines community in an absence of collaboration?

Elected and appointed to serve Through the top, the bottom, the centre Blend to full rotation Courage to speak sore words of change for purpose Ignited impatience In this new normal Social renewal Defining our growth Built on these histories Refocus, preventing harm rather than seeking to soothe it through the soul our ever changing customers targeted transformation Communities within community Seats occupied with people who look like us Not swallowed up in jargon and systems Instead of seats around a table setting agendas away from hard wood We're breathing at different paces Lived experiences fertile ground for dialogue Enablement through capacity Vocalising the need to change views within and beyond cycles

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Redefined: within our reach was written by Bakita Kasadha.

Redefined: within our reach was commissioned by iESE for the annual conference and awards ceremony.

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