KSA Consumer Guide 2020

2020 KSA CONSUMER GUIDE HINTS & TIPS, SERVICES, SUPPLIERS, ADVICE, AND MUCH MORE...

PROUDLY SUPPORTING THE CONSUMER & KITCHEN INDUSTRY FOR OVER 30 YEARS

CONTENTS WELCOME TO THE KSA

2-4

WHY VISIT A SHOWROOM

8-9

KITCHEN LIVING INDOORS TO OUTDOORS

14 -15

WHAT SHOULD BE ON YOUR QUOTE

18 -19

KNOW WHAT QUARTZ SURFACING YOU ARE BUYING

23- 24

KSA CHECKLIST

KITCHEN LIGHTING

31- 33

WHY USE A KITCHEN DESIGNER

35- 37

KITCHEN FIRE SAFETY

KITCHEN DICTIONARY

42-43

KSA MEMBERS AND SUPPLIERS BY REGION

45- 52

Cover image supplied by Easylife Kitchens, Tygervalley Shop 1, The Bridge, 304 Durban Road, Bellville 021 910 4578 | www.easylifekitchens.co.za Thank you to all our other generous members for the use of their various kitchen and industry images.

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WELCOME TO THE KSA The objective of this booklet is to give you valuable information about the Kitchen Specialists Association (KSA) and how it can help you make well-informed choices when looking to purchase a new kitchen. Thousands of people have kitchen installations completed successfully. How do they do it? The answer is proper planning – know what you want, what you can afford and use a reputable company.

to the kitchen industry. The needs of each of these stakeholders is intertwined and as you benefit and assist one, you do so the others. An important role of the KSA is to protect the rights of the consumer. Because membership of the KSA is voluntary, consumers have peace of mind that by working with a KSA member they are working with a company that has chosen to be held accountable by an objective third party. As such the KSA can only offer the consumer assistance and protection if they choose to work with a registered KSA member and make use of the facilities put in place to afford them protection and security.

The KSA is the only body that exists in South Africa to regulate and support the kitchen industry and its’ clients. As there is no government regulation of the industry the KSA was started in 1989 so that the industry could self-regulate. The association was started with a fundamental mission and vision: ‘To create a professional and stable trading environment in which the industry can prosper and consumers can enjoy peace of mind.’ ‘To be a national organisation, representing the country’s reputable kitchen manufacturers and associated product suppliers with the purpose of offering the public peace of mind by association as well as facilitating solution driven resolutions between members and consumers in areas of dispute.’ The KSA has three main stakeholders: the consumer, the kitchen manufacturer and suppliers 2

Whatever your budget or specification the KSA has members who can fulfil your brief whether it be DIY, a locally manufactured product or an imported product. It is vital that, before appointing a company, membership is confirmed on the KSA website.

KSA MEMBERSHIP IS GRANTED IN THREE FIELDS: Kitchen members - companies that manufacture and/or install kitchens - these companies are required to offer a minimum guarantee of one year on their product and installation. They must also have a showroom where you can view the quality of their product. Supplier members - companies that are affiliated to the kitchen industry by supplying a wide range of products and services to the industry. Stone & Surface Fabricators - companies that process and fabricate surfacing materials. By ensuring your kitchen company is using products supplied by a KSA registered supplier or fabricator you increase your safety-net for recourse in a dispute. The KSA has a strict code of ethics to which all members subscribe. The code covers manufacturing, installation and service standards. Membership is not easily awarded and members references are screened on their application. Members must have been trading for a minimum of three years, pass a reference check and be in good standing within the industry. All members must also agree to abide by any ruling handed down by the KSA or risk suspension or expulsion from the association. Return to Contents Page

THE KSA HOLDING ACCOUNT: The KSA Holding account offers a safe place for disputed funds, deposits and final payments. It can be utilised at any time by agreement between both parties and at no cost to the consumer. Use of the holding account is the only way the KSA can afford protection to a customerâ&#x20AC;&#x2122;s funds.

This account facilitates a sense of trust between the parties. It gives the kitchen company comfort in knowing that the needed funds are available, while allowing the customer to retain control of the release of those funds. Application forms to utilise the account as well as information on how the account works can be downloaded off the KSA website. It is an industry standard for kitchen companies to request a 50% deposit on signing of the contract, a further 40% on delivery of carcasses to site. The final 10% is payable on completion of the work and signing off of the job. 3

As an industry body the KSA provides advice and guidance. KSA staff are happy to assist both consumers and industry players with any questions or concerns they may have related to the industry or a new kitchen project. In the unfortunate event of a dispute arising between a KSA member and their client the incident can be reported by downloading the dispute registration forms from the KSA website. KSA undertakes to assist with any legitimate complaint that falls within the kitchenâ&#x20AC;&#x2122;s installation and guarantee period. The KSAâ&#x20AC;&#x2122;s mediation service aims to provide a fair and equitable resolution to the problem without it having to turn legal. For further information and a full list of members please visit the KSA website or contact your regional KSA office. Please visit our web site www.ksa.co.za

CONTACT DETAILS:

GAUTENG Tel: 076 411 9638 Fax: 086 551 6981 Email: gauteng@ksa.co.za

KWA-ZULU NATAL & EASTERN CAPE Tel: 082 721 5314 Fax: 086 552 1819 Email: kzn@ksa.co.za

CAPE TOWN Tel: 066 487 8564 Fax: 086 673 4898 Email: westerncape@ksa.co.za 4

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WHY VISIT A SHOWROOM While using the internet is a useful tool to help you plan and design your kitchen renovation, the research is where it should end. Before buying, we would always recommend visiting a showroom so that you can see exactly what you’ll be receiving and if it is right for you. Engage the expertise of a professional kitchen company who will help bring your dream kitchen to life in the best way possible, ensuring a successful kitchen renovation. Buying a new kitchen is a tactile experience, it requires you to see, touch and operate the various components that make up a kitchen. This way, you can be 100% sure that you’re making that allimportant decision with more confidence and less doubt. Here are our reasons why a showroom visit is essential.

INSPIRATION You may already have your dream kitchen in the forefront of your mind; however, a visit to a showroom can help you decide on the best style, size and model for you. In a showroom, you will see designs that you may not have thought of before, or you may come across a range that you thought wouldn’t suit your space but in viewing it in person, you realise that it will work perfectly. In a showroom you will see, touch and feel a variety of finishes and see different types of storage solutions and features at work. 8

YOU CAN SEE EXACT FINISHES You wouldn’t buy a car or a house without seeing it first, so why should it be any different for your kitchen? Looks can be deceiving so what may look good online may, in reality, look very different. By seeing a kitchen range that you like in person, you can have a much better indication of how it will look in your space, if you need to alter the design and if the insides of the cabinets have sufficient storage space or if the shelves are too shallow. You can also see and experience the different ranges of hardware (drawer runners and door hinges) that would suit your budget and how they would work in your intended design. When visiting a showroom, you can get a feel for what will work and what won’t in your home so that you can make a better decision before it’s too late, and avoid any costly mistakes and delays.

SEE AND FEEL THE WORKMANSHIP Like anything, you want to make sure you receive the quality for the price you’re paying and get the most value for your money. When visiting a showroom, not only can you see the quality of the kitchen ranges but you can also feel the quality too. You can run your hands along the worktops and cabinets, open the doors and drawers to assess functionality and even see them in a variety of

different finishes. As well as being able to feel the sturdiness, you can also appreciate the finer details that you wouldn’t necessarily notice online. Often, kitchen showrooms will have a range of products from various suppliers – cabinet finishes, door styles, various counter top materials etc. that can broaden the design possibilities from what you originally thought possible.

PRICING SPECIFIC TO YOUR BUDGET When renovating or installing a completely new kitchen, we all look for ways to save money as the process can be a costly one. Having a design consultant assist you with your choices is very likely to save you money and all without compromising on quality! When buying a kitchen, a visit to a showroom can give you an idea of how much each different style would cost to implement in your home; this can help when planning your budget and you’re more likely to find promotions in store as opposed to online.

SECURITY By visiting a showroom, you are assuring yourself that the company is legit. That they have premises and that people other than you know who they are and how to contact them. When a company has a showroom, they have invested in their business. It also makes it harder for them to up and leave without a trace. While we are moving to a digital age and a virtual showroom can be useful you have no

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guarantee that the work shown on the platform has in fact been done by the company in question and that the hardware and materials you will receive are the same as those shown online. A fancy website can make a great impression but unless you visit the company yourself how can you be sure that the factory or company actually exists as a proper legal entity. We have heard horror stories where the fancy factory shown online was nothing but an empty lot and the customer was left without a R50 000 deposit and the kitchen company was nowhere to be seen.

VISITING A SHOWROOM DOESN’T ONLY APPLY TO A KITCHEN COMPANY If you are going to be truly satisfied with your new kitchen you should take the time to visit the showrooms / premises of the stone supplier and fabricator you are hoping to use. Selecting your surfacing material is an important part of the kitchen process. If you restrict yourself to choosing the material from a small sample rather than seeing it in its full scale then you run the risk of not fully understanding what that material will look like once installed. It would be like making the decision on the colour to paint your house based purely on the paper swatch from the hardware store. By visiting the stone supplier and/or the fabricator you can see the material you are considering in slab format and be fully aware of any pattern and colour variations and how these may affect the look you are trying to achieve. Watching your dream kitchen unfold before your eyes is a great feeling; knowing you did it right and it is a perfect fit for your home, family lifestyle and your pocket, is an even greater accomplishment. Whether you’re embarking on a new build or a renovation, a new kitchen takes a lot of effort to plan – don’t do it alone - visit our KSA members, all of whom have a showroom equipped with staff ready to assist you on your journey.

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KITCHEN LIVING INDOORS TO OUTDOORS When it comes to the South African home, we can truly say the kitchen is the heart. As South Africans our lives and cultures revolve around family, food, friends and our glorious weather. As such it is not surprising to see that more and more South African homes showcase a seamless transition from indoors to outdoors. Outdoor living and entertaining are integral to the modern South African home. The ability to feel like you are outdoors when you are indoors as well as the ability to have indoor amenities when you are outdoors makes a property very inviting. The most common way to do this is by bringing the outside inside. Clever design with large windows and good landscaping can make it feel like your kitchen and entertainment area are actually outdoors. Add to this fold-back glass doors and your indoors has a seamless transition to the outdoors. It is vital that your kitchen is the central hub of such a space to ensure it is practical for entertaining and that the host is never far from the guests. To hide the dirty dishes and clutter in 14

this open environment a scullery is an important addition. The scullery becomes a pivotal part of the kitchen, offering a secret hide away for those unsightly pots and pans leaving your kitchen clean and tidy.

The much beloved braai kamer, is one of the most common ways of achieving this indoor/ outdoor transition. This room uniquely combines normal kitchen cooking with a braai. It is important to consider how you do this. Having a traditional braai indoors requires an effective chimney if the smell of braai smoke isnâ&#x20AC;&#x2122;t going to permeate the whole house. For the non-purist there are a large range of gas braais available on the market that will facilitate indoor braaiing without the hassle of smoke. To make the design seamless and contemporary these braais would usually be built in. If you are using a gas braai built into a countertop it is important to realise that these units generate a lot of heat. This means that if your surfacing is granite or quartz it will need some insulation from the heat generated to avoid the surfacing going into thermal shock and cracking. You should also

check your local fire regulations about an indoor open flame. Where there is a chance of a flame flair-up, fire legislation may insist a good quality extractor with metal filters, ducted to the outside, be installed above the grill / gas braai. A successful braai kamer will always have basic kitchen elements to make it properly functional. Worksurface for food preparation, a water point and a bar fridge are a must for a good entertainment area. The key is setting this up in an elegant and sophisticated way so that it doesn’t look like you have parked part of your kitchen in your entertainment area. Placement of the sink should be subtle and the finishes you use should tie in well with the décor of the rest of your home as well as to the outside. Materials used should be practical, resilient and easy to clean. Bringing the indoors outdoors is not quite as easy to achieve. The materials usually used to make an indoor kitchen will not have good longevity to the outdoor elements. Wind, sun and rain will take its toll. To create a good outdoor entertainment area that features a cooking station you need to think practically for materials with good longevity when exposed to the elements. You want the area to have minimal maintenance. Look to materials like concrete and timbers that are commonly used

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for all weather situations like Balau and Teak. Use top quality stainless steel and if you are wanting to include decorative surfacing like quartz, granite or sintered surfacing first check that the material can be installed outdoors without compromising the guarantee. It is important to choose the right location for your outside cooking station. If it is too far from the house and its amenities it may not be used as regularly as you had hoped. It will also make the supply of water and electricity difficult and expensive. While a braai is always a natural inclusion for an outdoor cooking station if you want the area to be truly versatile consider some form of hot plate for slower cooking or warming of side dishes, and don’t forget a facility for that South African favourite – the potjie. The inclusion of good lighting, a small sink, bar fridge or cooler box and storage facilities for braai grids, utensils etc will help make the area a practical space. You don’t want to have to keep running back to the main house to fetch things. It is also advisable to have some cover from the elements whether that be natural cover from trees or your own cover included as part of the design of the space. This way, rain or shine, you can make use of the area. We are truly blessed to live in a country with such wonderful vistas and weather and it’s fantastic to see kitchen designers celebrating this in their designs. This celebration of indoor/outdoor home living is pushing South African kitchen designers to experiment with different materials and to challenge their designs to be more organic and to seamlessly link the interior of the house to the exterior experience. For a family that likes to entertain and the outdoors this multi-functional idea of bringing outdoor cooking inside and facilitating kitchen cooking outside makes your home truly versatile and the real heart of the home. 15

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Your quotation is one of the most important documents you will receive when planning a new kitchen. It is vital that your quotation is detailed and accurate so that you are 100% certain about what exactly you are getting from the company.

product/supplier is named can the KSA determine if the same levels of quality have been supplied in the event of a dispute. The quote should also reference the specific colour of the material. Some colours are unique to specific suppliers so if the colour is listed but not the supplier this can also assist in pinpointing whether you have received the correct materials. When it comes to the doors a full description of the door style should be given – is it shaker, square edge, reverse handle grip etc. Once again having the supplier and colour listed is vital. The door size and whether it is left or right-hand opening are also vital pieces of information.

You need to go through your quotation with a fine tooth comb ensuring you understand each line and that nothing is missing because once you have signed it or handed over your deposit you are accepting that this document is accurate and you will be supplied the materials it specifies. If you have not done so you will have no real recourse in the eyes of the Consumer Protection Act. There are certain things that you must look for on your quotation to protect yourself and ensure there are no misunderstandings as to what you think you are getting and what you actually receive. When it comes to the kitchen component of the quote, detail is everything. Don’t be intimidated by a long, detailed quote. The more detail the company includes the more you are protected. The materials being used must be detailed and should include the type of material – is it MDF, Melamine, Duco etc. The supplier should be specified particularly if you have asked for a specific material – for example a Niemann Board or Fenix. If the supplier is not listed the company has leeway to replace the product you have selected with something similar and while a product may have a similar look you are not guaranteed it is the same quality. Only if the

We find that the most common area of miscommunication is in the supply of the kitchen hardware. It is vital that the exact make and model of each hinge, runner and insert is listed and clearly explained. Often customers see hardware and inserts in the showroom but don’t put two and two together that what they see might not be what they are getting because it doesn’t fit their budget. By making sure the make and model is listed you can ask to be shown again exactly what you will be receiving ensuring there are no miscommunications. Having the supplier listed is vital. When it comes to hardware you get a huge range of products that vary tremendously in quality and and their respective

WHAT SHOULD BE ON YOUR QUOTE?

warranty. If it comes to a dispute the KSA would want to ensure that if you did not get the brand you thought you were getting that you at least got one of comparable quality and with a similar guarantee. We often find issues arising with inserts and accessories. These are never supplied as standard and are always additional extras so while you may have seen them in a drawing or in the showroom they will only be supplied if specified on the quote. With all of the above you want the items listed individually and not grouped together with one mass pricing. You have the right to know what you are being charged for each piece of product being supplied. Ask to be shown the cost per item. If the quote lists a variety of things and give you one lump cost ask for a revised quote showing the breakdown. Quantities must also be clearly shown. When it comes to the supply of tops you may have this included in your kitchen quote but it may also be on a separate quotation from the fabricator. We find a lot of miscommunication here. Firstly, we find that often the client has not taken the time to visit the material supplier or the fabricator and often has not seen what the material looks like in slab form and are basing their choice off a small sample seen in a showroom. It is important to

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know that if you base your material selection on just seeing a sample rather than seeing the slab at the fabricator or supplier then you will have less recourse. Most popular surfacing materials come with some natural defects or colour variations and you need to make sure you are happy with the material on a large scale. It is important that your surfacing quotation shows clearly the colour and brand of the material being supplied. This is the only way to ensure that you are getting the brand of material you wanted and that it is not being swapped out for something similar that the company can make greater margins on. As with hardware not all materials are of comparable quality and without a brand-name we cannot guarantee you are supplied a product of the same quality as you originally wanted. Getting a lump sum is once again a no, no. The quote should reflect the price for the material and the cost of the fabrication and installation. This way you know that you are being sold your material at a market related price and that you are not being sold a material at a highly inflated price over the suppliers recommended retail price. This also protects you in the eyes of the CPA. So, when you get your quote remember more is better. The more detail they give you the more you are protected. Go through the quote carefully with your supplier and check each line item to make sure it is what you wanted. Finally, be fair to the companies you have asked to quote and ensure you are comparing apples with apples. Make sure all quotes you get are equally detailed so you can ensure you are getting comparable quality and quantity in each. It is very easy for one company to undercut another when they supply more cost effective or lower quality material. Before you decide to reject a quote as being far more expensive than another double-check that they are truly offering you the same thing. 19

KNOW WHAT QUARTZ SURFACING YOU ARE BUYING The KSA receives a lot of complaints about quartz surfacing that is chipping, staining and discolouring. When we investigate, we often find that the consumer does not have the stone they thought they were getting and have been sold a product of inferior quality with reduced durability. Quartz is a popular choice for countertops. As this product continues to grow in demand, more and more imports are making their way into the country. But, how can you be sure that the unknown brand you are being introduced to is of a comparable quality to the more established and recognised brands of quartz surfacing material available in South Africa? Quartz countertops are man-made products comprising around 90% quartz with the balance made up of resins, polymers and pigments. Sadly, there are products being sold on the market now that are produced without adhering to requirements regarding the ratios of, and quality of ingredients used. By compromising the ratio and quality of material composites, the stone becomes inferior and unable to uphold the same standards as products manufactured to the correct ratios and with the right ingredients. Return to Contents Page

Noticeable problems as a result of incorrect ratios/quality during manufacturing include the following: Inferior quartz surfacing is often manufactured using higher percentages of resin with less quartz which can result in resin pooling. This means the countertop can become more flexible and likely to bend during transportation. A highquality quartz product will contain approximately 93% quartz. As the amount of resin is not controlled, the amount of pigment can also vary. This can result in colour and pattern inconsistencies in sections of the material. Poor quality and/or toxic pigments that contain lead or cadmium are also often added to these inferior products. As these countertops are often used in food preparation areas, like the kitchen, these toxins are then introduced to digestive system and can prove dangerous.

Excessive amounts of formaldehyde are also often added during the manufacturing process; and these fumes can continue to be released for up to 5 years. This can be particularly harmful in an indoor application if there is poor ventilation. There are often inconsistencies in the thickness of the slabs. Well manufactured quartz surfacing is subject to both high heat and pressure. Inferior quality stone is usually baked at a lower temperature for a shorter time and is subject to less pressure during the manufacturing process. This makes it more porous, less stable and more prone to bending or breakage, chipping or scratching. Be aware that some products are not quartz based but actually marble based. The products may appear to look the same but it is vital that you check this, as a marble- based product will be considerably more vulnerable to scratches, chips and stains. It is important to note that most of these inconsistencies cannot be detected visually meaning that they only become apparent once the product is installed on site or once they have been in use for some time. As there is no government body checking these imports to ensure they meet a minimum standard we encourage you to take up the responsibility and check the source and warranties of all quartz surfacing you are quoted on. There are certain

international standards that these slabs should meet in order to ensure that the product you are receiving is not substandard and/or toxic. Standards which are of importance include: ISO 9001 for quality management, American Greenguard standards and also the International Health and Safety Foundation standards which ensure that the countertop surfaces are qualified for unrestricted use in the kitchen and food preparation environment. Protect yourself â&#x20AC;&#x201C; ensure you purchase your quartz surfacing from a reputable source using a brand with a proven track record and a good warranty. Never ever rely on price alone to dictate your choice because we can guarantee you will be replacing your stone in a matter or years.

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KSA CHECKLIST Your new kitchen is complete – before you sign off the job and make your final payment run through this checklist to ensure the job is completed and ready for you to move in. Are all doors plumb and all gaps even? (It is perfectly acceptable to have a 2 - 4mm gap between doors) Do all hinges open and close smoothly and relatively silently? Do all drawers open and close smoothly and are all gaps even? (It is perfectly acceptable to have a 3 - 6mm gap between drawer fascias). Check that all other moving parts operate smoothly and silently, and do what they are supposed to do. Check that all gaps and fillers form symmetrical lines. (Exclusions made when walls and floor are not plumb). Are all handles fitted securely and are straight / level? Are all adjustable shelves placed correctly – aligned and level? Are there any visible gaps that have not been filled? Have all screws been capped in all carcasses? (It is acceptable to have Hilti screws visible). Are all cut-outs for services neat and in the correct positions? Are kick-plates fitted and exposed ends edged? Have all accessories been fitted and are they operating correctly (Cutlery trays, bins, pull-out larders, pocket doors etc.)? Are all mitre joins neat and filled correctly? Are all worktops secured and cut outs sealed (if required)? Is the sink secured and sealed? Have all manufacturing marks, glue, overspray and visible dust been cleaned away? Have all paint or stain touch-ups been attended to? Are all the carcass edging and door edging in an acceptable state – no raw substrate is exposed to the elements or peeling? Have you been informed on how to maintain and care for your new kitchen? Please remember that ALL appliances are to be installed by a qualified electrician / gas installer and all sinks, basins and taps need to be connected by a qualified plumber. All KSA member kitchens afford you a minimum of a one year guarantee excluding wear and tear or abuse. Please make sure you download the Care and Maintenance document from the ‘Downloads’ page on our website www.ksa.co.za so that you will know exactly how to take care of all aspects of your new kitchen. Enjoy your new kitchen

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