Channel•16 Vol. 1 No. 3

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CSL Partners With the Niagara 2022 Canada Summer Games!

CSL’s Great Lakes Pilotage Training Program

N°3 Volume 1 2021

CSL Welland Sets Grain Load Record at Port of Thunder Bay CSL Canada reached a historic milestone at the Viterra terminal in the Port of Thunder Bay yesterday, when it loaded a recordsetting 31,362 metric tonnes of grain on CSL Welland, breaking the previous record of 31,143 metric tonnes. The cargo of wheat will be discharged in Montreal, destined for international markets.

CSL Welland is part of CSL’s biodiesel testing program – the longest ongoing trials of pure B100 biodiesel on vessels in Canada.

Over the course of the tests this year, which were conducted on half of CSL’s Great Lakes fleet, CSL Welland was able to achieve a lifecycle reduction of 6,800 tonnes of CO2 compared to marine gasoil (MGO).

The 36,364 DWT Trillium Class bulk carrier is currently running on second generation biodiesel made from non-food biomass, adding to the significance of this remarkable accomplishment.

Across the entire Canada Steamship Lines fleet, the CSL biodiesel program has to date resulted in a 22% lifecyle reduction of CO2 compared to MGO.

“I commend Captain Rowe and his crew, the Viterra team, the Port of Thunder Bay, as well as our CSL teams on the ground who contributed to this achievement,” said Louis Martel, CSL President and CEO. “Safely maximizing cargo load on a ship depends on many factors such as load sequencing and distribution, draft restrictions, vessel weight, water level and weather. In collaboration with the Viterra team, we were able to plan for and make the most of favourable conditions.”

Introduced in 2018, CSL’s biodiesel program has accumulated the most running hours on B100 with marine engines worldwide.

Replacing fossil fuel with biodiesel on vessels requires no modification of existing equipment and provides a viable carbon neutral fuel source over its lifecycle.

We look forward to expanding this project in the months and years ahead, and to working with our ship and shore teams, as well as with our customers, to reduce our carbon footprint.

Compas Selected as New CSL Crew Management Tool

by Björn Bijma, Vice-President, Global Fleet Management

The state-of-the-art system Compas has been selected to replace the crew management aspect of Shipsure and will be implemented in 2022.

The decision to choose Compas was made following a detailed market scan, technology assessments and a comparative review by CSL seafarers of the competing Adonis and Compas systems. Based on an evaluation of the functionalities of both options, 93% of crew members who provided feedback chose Compas as the best self-service solution to manage their work-related affairs.

Compas will be the first stream of the ShipSure replacement project. Later phases will see the integration of Compas with solutions for health, safety, environment and quality (HSEQ), and planned maintenance and procurement.

ABOUT COMPAS Compas will be accessible from any mobile device or onboard PC, and will allow CSL seafarers to directly manage the following without the need to call or email the office: • vessel assignments

• plane tickets

• time sheets

• appraisal reports

• work and rest hours

• hotel reservations

• premiums (pilotage, visitors, etc.)

• expenses claims • training plan

NEXT STEPS In collaboration with Compas, the CSL project team is working on the customization and implementation of the system for CSL. We will keep you informed at every stage.

A MESSAGE FROM NATHALIE SYKORA Chief Global Operations Officer

Navigating the COVID-19 Pandemic: CSL’s Safety Culture Shines Long before the COVID-19 pandemic drove safety to the forefront of everyone’s consciousness, CSL had embraced safety as the key element of our company culture.

In fact, we’ve spent the past decade, through our SafePartners program, trying to achieve our goal of Zero Harm by continuously improving and promoting a healthy and safe workplace for all, protecting the environment in which we operate, and ensuring the safety of our ships, the ports we visit and the communities we interact with.

The SafePartners program has emphasized the importance of establishing trust, showing respect, and promoting inclusion. We demonstrate the importance of these principles in every decision we make, throughout the organization. These values drive our efforts to create and promote a safe working environment for all.

SafePartners has grown over the years. We began the program by focusing on improving engineering systems to mitigate the physical hazards on board our ships and at shore. Now, we also understand the importance of creating strong social systems to make sure we are all psychologically safe too.

This evolution stood us in good stead when we had to confront the realities of COVID-19. We successfully navigated the pandemic by embracing the same principle that is key to SafePartners: the importance of looking out for one another.

Fighting COVID-19 is about community. It’s about being a good team player. From screening ourselves and each other for symptoms, to embracing vaccinations, we have stayed safe by respecting each other and trusting our COVID-19 protocols.

CONTRIBUTE TO

This summer, the HSEQ, Crewing, Operations and Transportation Services teams made every effort to ensure vaccines were available to every seafarer.

Even before the federal vaccine mandate, most members of the CSL community were vaccinated.

We care deeply about each other, and our vaccination rates show it.

I am impressed and proud of all the CSL employees, ashore and on board, who have made personal sacrifices to provide everyone with a safe working environment.

The COVID-19 pandemic has affected the entire CSL community. We will likely feel its effects for years to come. But by inoculating people from the disease’s worst effects, the vaccines offer us the promise of returning to life as we knew it before the pandemic.

Now that we are starting to see the prospect of fewer restrictions, it’s time to turn our focus back to the foundational elements of the SafePartners program, and to our safety culture.

I am disappointed with our lack of visible progress on the SafePartners milestones this year.

Our HSEQ teams, as you may have noticed, have been more actively reviewing and following up on incident reports in ShipSure this fall. Although the average days lost per Lost-Time Injury (LTI) is less this year than it was in 2020, we are still seeing an increase in the total number of LTIs this year over last. Most of these injuries are attributed to trips, falls and strains.

If we start from the premise that (as I am also reluctantly facing) bones become more fragile as we age, then we need to focus on developing habits

that make it as easy as possible to avoid harm from slips, trips, pulls and falls.

Commit to developing stronger safety awareness habits. Keep useful props handy, such as well-soled shoes with decent treads, and have your personal protective equipment (PPE) nearby. Use it.

Reduce routine trip hazards by, for example, mopping up puddles promptly and coiling up hoses after you use them. It will be easier to avoid slips, trips, pulls and falls if we cultivate these safety awareness habits.

It’s easy to get caught up in the life-changing events that affect us, such as the pandemic, and to rationalize the impact they have on everything else happening around us.

But small things actually have the biggest effects on the direction our lives take.

Focusing on the small things, like developing safety awareness habits, has a direct correlation to our long-term safety. When taken on their own, small steps might not amount to a big change in our lives.

But taken together, all of our small steps contribute to achieving our larger goal: Zero Harm. This is the SafePartners’ way.

A MESSAGE FROM THE CAPTAINS AND Captains and Chiefs Committee

CHANNEL·16 IS YOUR NEWSLETTER

CSL seafarers and their family members are welcome to contribute articles, photos, personal achievements and announcements, such as weddings, births and obituaries, for publication in Channel·16.

If you would like to submit content, feedback or have an idea or suggestion to share, email the editorial team at Channel16@cslships.com.

We look forward to hearing from you!

Channel·16 is a newsletter published three times a year by Canada Steamship Lines.

HEAD OFFICE CONTACT INFO

759 Square Victoria, 6th floor Montreal, Quebec, Canada H2Y 2K3 T. 1 514.982.3800

Captain James Ryan President

Chief Engineer Junior Deschenes Vice-President

We’d like to congratulate all of our crews and our office personnel for your efforts to stay safe and to work efficiently. We know this will help us ensure we complete the fall 2021 navigation season successfully.

As the seasons change, the corresponding changes in the weather make it a challenging time for our operations. It’s especially important

Captain Anita Lambe Secretary/Treasurer

Chief Engineer Philippe De Grandpré Second Vice-President

to respect safety protocols and procedures as our ships’ crews complete their schedules, prepare for audits, arrange winter work, and finalize plans for the start of the 2022 season.

Having the right crew members is a crucial factor in our success. Our Talent Acquisition, Diversity and Inclusion Specialist, Ms. Alyssa Walters, has a firstrate plan to supply our vessels with competent,

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CSL Partners With the Niagara 2022 Canada Summer Games!

by Louis Martel, President and CEO

CSL has entered into an exciting new partnership with the Niagara 2022 Canada Summer Games and its Torch Relay program to support Canada’s next generation of athletes.

Held every two years, the Canada Games are the largest amateur multi-sport event in the country that bring together 5,000 young athletes who represent the best in sport from every province and territory.

More importantly, the Games celebrate collaboration, inclusion, integrity, responsibility and determination – values that CSLers share and that embody the CSL spirit to strive for excellence and always do the right thing – as individuals, as a company and as members of our communities.

THE TORCH RELAY Uniquely this year, the Games will also underscore the historical, social and economic significance of the Niagara region’s waterways, including the role of shipping and seafarers. In a historical first for the

Canada Games, a leg of the Torch Relay will take a unique path as the torch will be carried by water on a CSL ship. ​ he torch’s journey will begin with a lighting T ceremony in Ottawa in July, and will then head to Montreal, where it will embark on a CSL ship destined for the Niagara Region via the St. Lawrence Seaway. Following its trek on water, the torch will then disembark at the Welland Canal, make its way through the Niagara region and then complete its journey at the 2022 Canada Games Opening Ceremony on August 6.

It is truly an honour for CSL to have the first ever torch bearing vessel in the history of the Canada Games, bringing energy and excitement along our waterways.

Ship and shore CSLers in every region can also expect an exciting year of related activities leading up to the Games to get us motivated, moving and joining forces to support our communities.

Major Winter Projects – Winter Lay-up 2021-22 BAIE ST. PAUL Intermediate survey has been completed with Class. No steel repairs required.

CSL ASSINIBOINE Cargo hold coating will be executed and one new cargo gate will be installed.

The blackwater tank will be modified for a new sewage treatment plant (also on CSL Niagara)

ALTANTIC HURON Eight cargo gates will be renewed and miscellaneous steel repairs will be executed.

Accommodation repairs will also be completed.

Left to right: Colin Kennedy, Senior Fleet Manager, CSL Canada, Shelly the Mascot of the Games, Dr. Barry Wright, CEO, Niagara Host Society On the overpass: Canada Games volunteers On the ship: The CSL Welland crew

FERBEC Dry dock and special survey will be completed in Turkey.

CHIEFS COMMITTEE qualified personnel. Our job is to support these young people, helping them to mature and become exceptional senior officers.

Our pilotage training program has already been effective, according to Captain Allwyn Phillips, our Senior Manager, Navigation, but we always need talented officers. To progress and excel in their careers, junior officers must complete their training records and be vetted as PM1s. This strict training regime is necessary on all our ships, not only on the Seaway, but also on the Detroit and St. Mary’s Rivers sections.

Please forward to Captain Phillips the names of any personnel you believe would make strong candidates for pilotage training.

For close to two years, we have been dealing with the global pandemic. We know everyone in our community has experienced the highs and lows of COVID-19.

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Throughout this lengthy and world-changing crisis, CSL has proven its commitment to all of us. The company has maintained our vessels and ensured little to no disruption of our jobs and our lifestyles.

The Captains and Chiefs Committee understands that vaccination is a personal choice, but we support the company’s decision to follow regulations and protocols mandating full vaccination of all personnel.

As many provinces implement vaccine passports required to travel, eat at restaurants, and attend sporting or cultural events, we know all CSLers will do what is required to help our company move forward, and to make our individual vacation times more enjoyable.

Finally, we are excited at the prospect of having our newest vessel join our fleet. Chief Engineer David Cooke has arrived in China to assist in the delivery of M/V Nukumi. We expect the state-of-the-art ship to arrive in Canada in time to start the 2022 navigation season.

CSL TADOUSSAC Special survey will resume with Class.

SPRUCEGLEN Special survey steel repairs will be executed, and accommodation repairs will be completed.

N° 3 — Volume 1, 2021

Adapting Our Communication Methods as the Pandemic Evolves

by Janice Wilkie-Bowlby, Health, Safety, Environment and Quality Superintendent

Prior to the start of the global pandemic, we were all more physically present. Our connection to our communities, our work, and our family was strong.

That physical presence played a huge role in CSL’s safety culture, since a big part of creating a safe culture involves talking to, and engaging with, people. As an example, two key terms we use in the “safety business” are “management by walking around” and “visual felt leadership.”

“Management by walking around’ is a method of communication through which senior leaders and safety professionals get out of their offices and learn from others in the organization through face-to-face dialogue. This method of communication minimizes filtering, because it allows managers to listen to employees directly. Managers absorb deeper meanings than those communicated via less direct means. Leaders also gain a faster understanding of internal organizational problems.

“Visual felt leadership” is all about adding that human touch. Leaders demonstrate that they care

about their employees, not just about the bottom line. Normally, leaders demonstrate that caring through being physically present and involved in their employees’ activities and by listening to and acting on their concerns. That leadership style encourages employees to respect and trust the people leading them.

The COVID-19 pandemic threw up barriers to both of these leadership styles. Restrictions due to the pandemic curtailed our ability to have the HSEQ team “out and about,” but we are leveraging our resources.

Using platforms such as Teams Meetings, telephones, and other media, we are connecting with CSL employees on board ships as well as with each other. Step One of our road map to reconnection is holding a monthly Safety Coffee Break with Captains and Chief Engineers, prior to the onboard Health and Safety Meeting. We discuss current trends and conditions within the fleet, and new developments in health, safety, environment and quality.

Our first round of meetings took place in October.

The feedback was positive. We heard both positive comments and negative comments – and we listened.

This is the first step to getting back on the road.

COVID may prevent us from engaging in face-toface interactions, but it is not preventing us from reaching out and communicating. As time and feedback progress, we will refine these meetings and get better at them. We appreciate all feedback on how we can improve.

We hope that despite the barriers COVID-19 has erected, we will earn your trust and respect, and that soon, we will be able to be more physically present.

Bringing Bench Strength to Our Safety Team

by David Colliss, Director, Global HSEQ

Our team is currently focused on creating CSL’s future safety strategy.

One key area we are working on concerns Shipsure and CVMS replacement. We are designing a solution that will allow CSL to improve safety and vessel performance with an agile, mobile and compatible system that will: • Select and implement an efficient tool that enables significant improvements to reporting, and safety management;

As part of our commitment to expanding the SafePartners program, CSL has added two Health Safety Environmental and Quality (HSEQ) superintendents to the Canadian HSEQ team. Our goal is to ensure the program meets all our needs, now and in the future.

The two superintendents, Janice Wilkie-Bowlby and Normand Dubreuil, will each be responsible for dedicated vessels. Their support will provide us with the strong foundation we need to drive and improve safety performance across the fleet.

Having a dedicated HSEQ resource specific to your vessel will facilitate increased ship-to-shore communication. We hope this change will create strong relationships, so crews can work with their dedicated support person to identify and overcome any health and safety challenges.

Milena Ganeva will continue to provide Environmental and Quality Assurance guidance, and the entire time will be under the able direction of HSEQ Manager Matthew Taylor.

The Global HSEQ team is excited about working with the Canadian HSEQ team. Together, we plan to improve CSL’s safety culture, moving it to the next level and beyond.

• Streamline the SMS, making it easy to update regularly and easy to access as a guide for procedures relevant to rank/task; • Centralize key procedures from the current CVMS and introduce global vessel standards; • Streamline key onboard task workflows (e.g.: Permit to Work, JSA’s/Risk Assessments etc.).

These are exciting times. I am confident the changes already made within the HSEQ team in Canada and the work that is under way or under development will enable all of you to carry out your onboard duties in a safer, more streamlined and efficient manner. We are all striving to reach the overall goal of Zero Harm.

I look forward to updating you regularly in future editions of Channel·16 and through the SafePartners newsletters.

As the world begins to learn to live with COVID-19 and as travel becomes easier, I also hope to be able to get on board to meet you in person.

DAYS WITHOUT A LOST-TIME INJURY (LTI) ON BOARD SHIPS OPERATING IN OCTOBER 2021 SHIPS

# DAYS

AWARD LEVEL

WHITEFISH BAY

2,739

Quadruple Platinum

THUNDER BAY

2,625

Quadruple Platinum

CSL NIAGARA

2,156

Double Platinum

CSL ST-LAURENT

2,123

Double Platinum

BAIE COMEAU

2,102

Double Platinum

BAIE ST. PAUL

1,237

Gold

CSL WELLAND

1,028

Silver

RT. HON. PAUL J. MARTIN

961

Silver

• Creating a “What Went Right” safety campaign;

SPRUCEGLEN

689

Bronze

• Increasing fleet participation in reporting safety observations to instill the knowledge that everyone can make positive change;

FERBEC

639

Bronze

ATLANTIC HURON

584

Bronze

CSL TADOUSSAC

502

Bronze

• Actively following up safety observations and safety suggestions;

CSL ASSINIBOINE

320

• Beginning safety leadership coaching for ship and shore management.

OAKGLEN

209

CSL LAURENTIEN

175

FRONTENAC

142

We are also focused on ways to strengthen CSL’s safety leadership culture and to influence future safety performance.

We will no longer rely solely on the traditional approach of analyzing past performance such as number of days since a Lost-Time Injury or the Lost-Time Injury Frequency Rate as the only indicators of our safety performance.

Some of the key areas we plan to develop include:

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Cyberattack at CSL Averted – All Seafarers Must Stay Vigilant by the IT team

CSL’s crack IT team recently thwarted a cyberattack that started as a phishing incident affecting 11 employees.

The incident originated with a supplier who had unknowingly been hacked. The hacker used the supplier’s email to forward a message and a request containing a malicious external link to a CSL employee.

Thinking they were receiving a request from a trusted supplier, the CSL employee who received the email clicked on the link and entered their CSL email and password.

The hacker was then able to take control of the employee’s account. The hacker reconfigured the employee’s email so they would not see incoming emails. The hacker then sent more than 4,000 malicious emails from the CSL employee’s account.

Impersonating the CSL employee, the hacker responded reassuringly to other CSL employees who questioned the email and its request to open an attachment.

In total, 11 CSL employees clicked on the malicious email attachment and entered their CSL credentials.

Fortunately, once the IT team was alerted, team members stopped the hacker and repaired the damage the cyber-intruder caused.

This time, the damage was minor. The outcome of this type of IT security breach could have been worse.

A successful hacker could have erased or compromised documents and files and might have introduced malware or other programs to infiltrate our systems company-wide, including shipboard operations.

This eye-opening event reminds us we can never assume we are immune to hackers. They are constantly finding creative ways to infiltrate even the most robust systems. We must remain vigilant; hackers are everywhere.

WHEN IN DOUBT, CONTACT IT SUPPORT If you have clicked on a malicious link, or even if you only think you have, please contact IT Support immediately.

YOU are CSL’s first line of defense against cybercriminals. Be vigilant concerning emails and USB sticks. Be suspicious of both. Reach out to IT Support if you have any questions or concerns.

PHISHING TRAINING COMING TO THE ONBOARD LMS Our training department is adding a new phishingfocused training module to the onboard LMS. This will help you better yourself, and CSL, from phishing attacks. Stay tuned for more updates as the team gets closer to deploying the training.

How to Spot a Phishing Email

Photo: Dreamstime, Weerapat Kiatdumrong

WI-FI Coverage Expanded on Ships by the IT team

CSL’s IT team has been expanding Wi-Fi coverage throughout ships’ accommodations, by adding new Wi-Fi access points, as well as connecting new servers and switches.

The COVID-19 pandemic has complicated these projects, because IT team members have not been able to go aboard ships. As a result, we have been asking crewmembers to perform the work, while we direct them remotely.

Once the servers are accessible on the ships, we can configure them remotely by installing programs, customizing those programs for each vessel, and moving files – and eventually computers – from the old servers.

Each vessel now has an IT Support laptop, dedicated to remote configuration of equipment and able to troubleshoot data communications, such as VSAT and Wi-Fi issues. We will no longer need to rely on the Chief Cook’s laptop, or someone’s personal laptop, to solve problems or update equipment.

This winter, we are coordinating with the Technical Operations department to schedule work on cabling, and we are reviewing existing phone and computer connections. We’ll perform most of these equipment migrations during the lay-up, but we are also working hard to complete the four forebodies during the remainder of this sailing season.

Above is the malicious email received by an unsuspecting CSL employee. Check the diagram to help you spot suspicious elements.

1.

1 Out of place: Emails sent to you will display your name, not “You”. If you move your mouse over the word “You”, you’ll find an email address (see picture above) that doesn’t fit the context of the email. Were you expecting an email from the sender?

The fact that your name is not displayed is out of place.

2.

2 Out of place: There is no name in the salutation. If the sender was sending you an email asking you to do something, they would likely greet you by name. Often, bad actors do not include names in salutations because they don’t configure their phishing tools to add names.

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3.

3 Context: Were you expecting to review a document from the sender?

Out of place: The sender claims the doc was too big for an email, so it has been attached.

But the attachment is an email referring to an eFax. This doesn’t seem to fit. In the attachment is a link. Why didn’t the sender just include the link in the body of the email?

The IT team would like to thank the officers and crew members throughout the fleet who have helped with this important IT work. We particularly appreciate the assistance of the crews of CSL Laurentien, Rt. Hon. Paul J. Martin and Thunder Bay. Without everyone’s cooperation, we would not have been able to progress as well as we have on these critical projects.

Out of place: Clicking on the link in the attachment brings you to a webpage asking for your CSL credentials. Normally, when you are taken to a CSL login page while on a CSL computer, you just have to click on your username or email address. You don’t have to enter your password.

4.

4 Punctuation marks are missing throughout the email.

N° 3 — Volume 1, 2021

Commercial Performance Remains Strong as Season Ends

Port Safety: Ratings Assigned to 32 Ports

by Chantal Picard, Vice-President, Commercial

by the Commercial team

With the upcoming end to the 2021 navigation season, we reflect on the challenges we overcame due to the uncertainties and curveballs COVID-19 threw at us all. The company as a whole was able to work together to weather the storm and we expect strong overall performance for this 2021 navigation season.

CSL’s Port Safety Group has assigned safety ratings to 32 Great Lakes ports this year, 16 more than last year.

The book of business remained robust throughout the year despite uncertainties due to the drought in the Prairies, which impacted roughly 40% of the crop yields, offset by capitalizing on record high iron ore pricing.

Through strong collaboration between ship and shore, we were able to optimize performance across the fleet.

Barring any unforeseen circumstances, the fleet is expected to remain fully employed for the remainder of the season.

We anticipate stability in 2022, knowing that our sales directors successfully renewed the larger key contracts. Furthermore, with the delivery of the newbuild, Nukumi, we are excited about a renewed relationship with Windsor Salt that will bring us well into the next decade.

By rating the facilities and cargo operations at each port, and by highlighting potential hazards in our port database, the Safety Group is creating a modern digital platform for use as a critical safety tool.

The Group uses criteria outlined in our Port Safety Program to develop with the safety ratings. When crewmembers review the ratings before reaching a port, the information helps them plan an approach and ensuing operations.

Overall, the Port Safety Group has provided updates on 90 percent of the primary ports at which CSL calls.

Despite the challenges COVID-19 presented this year, the Group enlisted the help of crewmembers in providing the information that results in a safety rating.

Some of the major achievements we’ve seen include new bollards that have been installed in Thunder Bay, new 100 MT SWL bollards in Windsor, along with improved lighting along the dock, major renovations and repairs to a coal dock in Sandusky, and a high-resolution bathymetric survey in Bowmanville, which provides 10-cm contour lines of accuracy.

Bollards at the Port of Thunder Bay

Photo: Christine Douglas

CSL Leading World in Biodiesel Testing on Marine Engines by the Commercial team CSL Welland became one of the world’s leaders this fall among ships running on biodiesel. The ship racked up the greatest number of engine hours during CSL’s tests on eight vessels.

CSL’s biodiesel testing program is the longest ongoing trials of pure B100 biodiesel on vessels in Canada. Over the course of the tests this year, CSL Welland was able to achieve a lifecycle reduction of 6,800 tonnes of CO2 compared to marine gasoil (MGO).

Across the entire Canada Steamship Lines fleet, the CSL biodiesel program has to date resulted in a 22% lifecyle reduction of CO2 compared to MGO. Introduced in 2018, CSL’s biodiesel program has accumulated the most running hours on B100 with marine engines worldwide.

Before

After

Trials Prove Efficacy of Biodiesel as Low-Risk Option to Cut GHGs by the Commercial team The 2021 navigation season was the first time in Great Lakes’ shipping history that eight ships operated on second-generation biodiesel. The tests utilized a B100, 100-percent biodiesel fuel and required no modifications to our existing equipment.

The results indicate biofuels are a feasible, low-risk option for ship owners and operators who want to reduce their carbon footprint and cut the greenhouse gas emissions that contribute to global warming.

Crews on the ships testing biodiesel did not report any issues in switching to the carbon-neutral fuel source. In fact, several crewmembers commented that the engine rooms smell better! The engines, pumps and filters are also cleaner.

CSL is evaluating the potential for using biodiesel on additional ships during the upcoming navigation season both in Canada and other regions globally.

Photo: Jason Desjardins

We look forward to continuing to work with our customers and the maritime industry on this journey to make biofuels a viable alternative.

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Boom installation on M/V Nukumi On October 28, 2021, at Chengxi Shipyard, M/V Nukumi’s discharge boom was lifted on board the vessel, in a delicate operation that represents an important construction milestone for the newbuild.

With the boom in place, related outfitting equipment was installed. The commissioning phases of the self-unloading system were completed leading to sea trials and the delivery of the new laker scheduled in early 2022.

The purpose-designed, state-of-the-art 26,000 DWT vessel will serve Windsor Salt’s need to deliver deicing salt from its Mines Seleine salt mine on the Magdalen Islands to stockpiles in Montreal, Quebec City, and other destinations within the provinces of Quebec and Newfoundland.

Congratulations to CSL’s Latest Values Awards Recipients!

CSL’s six core values represent the principles that drive the way we do business, make decisions and conduct ourselves. Ship and shore employees who embody these values are recognized and celebrated with a Core Values Award.

Congratulations to the latest recipients of our Core Values Awards!

WE PUT PEOPLE FIRST Louis-Charles Vigneau 1st Mate and Captain in training, M/V Baie St. Paul and M/V Atlantic Huron, CSL Canada

Rhiannah Carver Director, EPMO and Sustainability, CSL Group

WE CONDUCT OURSELVES WITH INTEGRITY

Nick Kozma Senior Vessel Operator, CSL Americas

WE STRIVE FOR ZERO HARM Milena Ganeva Quality and Environment Assistant, CSL Canada

Steven Blake Integrated Rating, M/V Goliath, CSL Australia

WE ARE CUSTOMER-CENTRIC

Annie Choquette Assistant General Counsel, CSL Group

WE STRIVE FOR EXCELLENCE

Jean-Paul Rioux 2nd Engineer, M/V Whitefish Bay, CSL Canada

Drew Lanclos Systems Architecture Lead, CSL Group

WE ARE INNOVATORS

Sergey Osminkin Senior Manager, Port Operations, CSL Americas

Nominate a Colleague!

For more information on CSL’s Values Awards Program or to nominate a colleague you feel is deserving, go to https://www.cslships.com/en/cslcore-values-awards-program or scan this QR code.

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N° 3 — Volume 1, 2021

Diving Into Diversity, Equity and Inclusion

Preventing Workplace Violence and Harassment

by Marie-Eve Clavet, Assistant General Counsel

by Alyssa Walters, Specialist, Talent Acquisition, Diversity and Inclusion

At CSL, we value the diversity of our workforce.

Our goal is to recognize our accomplishments, while learning from one another through dialogue and discussion.

Each of us plays an important role in fostering diversity, equity and inclusion in our workplace.

As a company, we have implemented a new diversity strategy we plan to enact over the next few years. It’s up to each of us to remain an active participant in these new initiatives and discussions.

Our diversity vision statement will guide our strategy, decision-making and action plan process: At CSL, diversity, equity and inclusion are at the core of our values and culture. We strive to foster workplaces where everyone is valued, appreciated and empowered to be who they are.

We recognize that varied ideas, perspectives and backgrounds create a stronger and more creative work environment and company, and bring us closer to our customers and the communities in which we operate.

We will be introducing new initiatives to increase diversity awareness and visibility; foster an inclusive culture; encourage continuous (un)learning; and set goals and measure ourselves.

We would love to hear your ideas, read your articles or discuss any initiatives you would like to share to foster inclusive conversations and initiatives for both ship and shore-based employees.

Please send any articles or ideas to alyssa.walters@cslships.com. We will keep you updated through Channel·16 about our timelines for rolling out our new programs.

EthicsPoint Hotline EthicsPoint is a confidential, third-party reporting service available to anyone who would like to report any wrongdoing related to CSL anonymously, including workplace violence and harassment.

Creating a safe and inclusive work environment free of harassment, violence and discrimination is important at CSL. We strive for Zero Harm for our people, our assets and the environment; your workplace should always feel safe and secure.

In December 2020, CSL reached out to ship and shore employees with a workplace assessment survey designed to gather information about culture, practices and behavior in the workplace, to identify causes of conflicts or potential harassment risks and identify opportunities for improvement. The information collected is helping us identify potential risks, recognize harassment behavior, and develop employee training on what to do when faced with such behavior.

In August 2021, following changes to the Canada Labor Code on how harassment and violence investigations are conducted, the new CSL Workplace Violence and Harassment Prevention Policy was communicated. Ship and shore CSLers were required to read the Policy and complete a mandatory training on harassment and violence prevention in accordance with the Canadian Work Place Harassment and Violence Prevention Regulations.

Prevention Regulations, while one did not include sufficient information to investigate (no identity of victim or harasser).

Of the 19 investigated cases: • 11 were found to be substantiated and remedial actions were taken; • Seven were unsubstantiated; • One remains on-going.

Dealing with harassment, violence or discrimination is never easy, but it is necessary. Each one of us is responsible for creating a safe and secure environment for everyone.

If you have questions about CSL’s Policy, send them to cslpolicies@cslships.com and a member of the Legal and Risk or Human Resources team will respond.

If you witness or are subjected to harassment, you can:

To date, CSL has received 20 complaints related to harassment. Of these, 19 were investigated in accordance with the rules and procedures included in the Work Place Harassment and Violence

• If possible – and if you feel comfortable doing so – politely, but firmly, advise the offender that his/her behavior is unwelcome and request that it stops; • Report the incident(s) to your immediate manager or a designated recipient as indicated in the Policy; • Make a report through EthicsPoint.

YOU CAN SUBMIT A REPORT ONLINE AT

www.cslships.com/ethicspoint OR CALL TOLL-FREE

1-866-384-4277

8

Keep Your Skills Fresh

Trip Tracker – O2 at Your Service!

by Francois Laplante, Training Specialist

Transport Canada and Marine Personnel Regulations (SOR/2007-115) require CSL Canada to ensure all seafarers have their mandatory, valid Certifications of Competency.

In addition to keeping your skills sharp, training also provides you with the opportunity to upgrade, which can open career opportunities.

To minimize the impact on CSL operations, consult with Crewing to advise them of the dates you’d like to take your course. We encourage you to book training early; you’re competing with many seafarers, and the courses fill up quickly.

One critical course you need to take at least every five years is refresher training. This course refreshes seafarers’ basic emergency skills, through demonstrations, practical drills, and exercises.

Depending on your rank and position on board, you may also require additional training. Consult the CVMS section under Crew Management and Training to find the courses and training applicable to your position. In addition to what you must take to stay current, you may find other training of interest to you.

It is each seafarer’s responsibility to arrange required training. You need to organize the training during periods when you are not scheduled to be assigned to a vessel.

Marine schools and institutes offer training all year round. They update their calendars three to four times a year. Check their websites often to discover when the latest training opportunities begin.

Although any time is a good time to take a course you require, the winter months are a particularly good opportunity to take Basic and Advanced First Aid, knowing the ship schedule is lighter.

by Louis-Simon Lippens, Senior Director, Global Fleet Operational Efficiency

Deck officers fully embraced the O2 trip tracker this season, using it to quickly produce transit records that are precise and standardized, including progress review for trainees.

From March to October, more than 15,500 records were captured, testifying to the usefulness of this digital aid. The trip tracker also eases the work required to produce Great Lakes Pilotage Authority (GLPA) documentation in the office and involves much less back and forth with the crew.

This year, an automatic trip counter tool was developed for office use to automate manual review and identification of the qualifying trips per District based on the GLPA specific requirements.

The trip tracker even goes beyond CSL. The GLPA is so impressed by this tool that they have been promoting CSL’s trip tracker to Transport Canada and would like to come up with a similar solution for other Great Lakes operators!

Marine Acoustic Research Station Launched

by Caroline Denis, Project Manager

After more than three years of development, a world-class marine acoustic research station (MARS) was recently deployed from the oceanographic research vessel Coriolis on the St. Lawrence River near Rimouski.

During two months of preparation, the station’s 12 underwater hydrophones were anchored to the seabed and connected to telecommunication buoys in the Laurentian Channel maritime corridor.

The idea of an acoustic station is to increase our knowledge of the impact of ship noise on marine mammals.

The project aims to measure the noise levels of ships and to identify the sources in relation to the way the ships are operated.

Preliminary results from the station test phase have revealed that our vessels can be heard up to 70 km away, making it important to understand the effects of sound on marine wildlife.

A protocol on the passage of vessels through the station has been transmitted to CSL vessels operating in the area. To date, Thunder Bay, Baie Comeau and CSL Welland have had the opportunity to test the station. We hope to have our first measurements this fall.

CSL is a proud partner of MARS, which represents a fine example of collaboration within the industry to ensure harmonious cohabitation between marine transportation and marine mammals.

9

N° 3 — Volume 1, 2021

Spotlight on Our Cadets

Great Lakes Pilotage Training Program

by Alyssa Walters, Specialist, Talent Acquisition, Diversity and Inclusion

CSL’s pilotage training program is a structured, in-house training process that complies with the Great Lake Pilotage Authority’s (GLPA) requirement that pilots certified by the GLPA navigate commercial vessels in designated pilotage districts of the Great Lakes.

The CSL Cadet Program relies on help from our crews. Thanks to their support, more than 25 cadets participated in our summer session.

If you know a cadet who should be recognized in a future edition of Channel•16, please reach out to alyssa.walters@cslships.com.

In this edition, we would like to recognize two CSL cadets who excelled in their studies and their onboard duties.

Andrew Delaney-Girard Third-year marine engineering cadet, Institut Maritime du Québec “I can’t help but reiterate how happy I am to have been with CSL for my sea phase. The time I spent on board was very educational and the crew was very friendly and taught me a lot about safe working practices and also taught me a lot about the job!

As for the CIMarE scholarship, I see it as a sign that hard work pays off, and does not go unrewarded.

It motivates me to push myself even further in order to excel in school and, in the future, in the workplace!” – Andrew Delaney-Girard Congratulations to Andrew Delaney-Girard, a third-year marine engineering cadet from Institut Maritime du Québec (IMQ), who recently won the Canadian Institute of Marine Engineering (CIMarE)’s National Scholarship.

The scholarship recognizes the outstanding achievements of marine engineering students.

Andrew was on board CSL Welland from January to June 2021. While on board he assisted with dry dock operations, fit-out preparations and sailing season operations. We wish Andrew the best of luck in his current school semester and are excited about welcoming him back on board in the fall of 2022.

Kayla Wemp Second-year nautical sciences cadet from Nova Scotia Community College

by Allwyn Phillips, Senior Manager, Navigation

Our program is intended to ensure we have in-house pilots with the necessary competencies to navigate a ship safely and efficiently through the designated pilotage districts.

We’ve designed our training program to: • Strengthen a pilotage trainee’s ability to analyze and form judgements; • Develop pilotage and leadership skills, and the ability to work as a member of a bridge team; • Teach them to react appropriately in unforeseen situations.

This year, Transport Canada will issue the Pilotage Certificate for candidates once the Great Lakes Pilotage Authority, which is responsible for the training program, has approved a candidate’s successful graduation.

The entire training process can take up to two years to obtain the minimum 15 training trips in each district, which is required to develop thorough local knowledge, as well as to gain the navigation skills related to piloting, and to get basic-to-advanced ship-handling skills.

• Syllabus • Passage Plans • Compant & Vessel procedures • Documentation

Kayla took time outside her daily onboard tasks and schoolwork to assist the Communications team with a video project. She set a great example of how to train and film while on board.

We wish Kayla good luck with her new semester and look forward to having her back in May 2022.

Currently, we have 30 trainees enrolled with the GLPA for the PM1 Certification and six trainees enrolled for the PM2 Certification.

• Two Piloting Master PM2 certifications; • Two PM1/PM2 certificates were reinstated.

Through the efforts of the pilot trainers, CSL has so far been successful in not having to hire any licensed GLPA pilots on any company vessel. Instead, we have relied on our own pilots.

Our 2021 goal is “Zero” GLPA pilots on board any CSL vessel.

The goals for the 2022 Navigation Season are: • Four Piloting Masters to be certified at PM2 Level; • Eight Piloting Mates to be certified at PM1 Level; • Zero GLPA-licensed pilots on board CSL vessels.

Trainee Identified

Training provided • Theory • Practical • Simulation

Company Reviews of Training Records

Competency all obtained in district

No

Yes

GLPA / Evaluator identify remedial actions required

Certification

Demonstrated potential and desire to progress

Documentation provided

Training Record Maintain

“I really enjoyed my time on CSL Welland. I saw some great sights, met some great people, and learned a lot along the way!” – Kayla Wemp Another cadet’s time on board CSL Welland also left an indelible impression, and we will remember her for years to come. Kayla Wemp, a second-year nautical sciences cadet from Nova Scotia Community College, worked as a cadet from May to August 2021.

Masters on board are urged to recommend Navigating Mates who have the potential to obtain a Pilotage Certificate.

• Eight Piloting Mate PM1 certifications;

The diagram below outlines the steps a candidate needs to go to obtain a pilotage certificate through the Great Lakes Marine Pilotage Certificate Training Program. An approved trainer will conduct the training, and an approved evaluator will evaluate trainees.

Syllabus record book and expectation discuss

At CSL, we have 27 Piloting Masters (PM2 Level) and 24 Piloting Mates (PM1 Level). For CSL to be self-sufficient in Piloting Mates and Masters, the Pilotage Training Program will have to be a continuous process to train and certify upcoming Mates and Masters.

During the 2021 Navigation Season, 12 crewmembers earned the following Pilotage Certificates:

• Assist with their ability to manage stress;

Pilotage Training Process

Upon successful completion of the pilotage training, a trainee is assessed and certified as a Piloting Mate (PM1 Level) and/or Piloting Masters (PM2 Level).

Training record book A- Sign offs as elements of skill set are archived B- Progress summaries C- Debriefing • Voyage Record Book • Training Course Record Book

All documentation send to GLPA for review and approval

Auditor GLPA

Evaluation on completion of each level

Evaluator

Evaluation Result

More Training Required

Advance to the next level

10

NEW RECRUITS SECOND OFFICERS • Rajkumar Devuni

THIRD OFFICERS

ACHIEVEMENTS

SECOND ENGINEERS

UNLICENSED

• Chris Baker

• Karma Ceniccola, 2nd Cook • Robert Alpas Francisco, Chief Cook

FOURTH ENGINEERS

• Claude Beaudoin

• Guillaume Baril

• Luciano Bianco

• Jacob Brushett

• Charles Herritt, Ordinary Seaman

• Joselito Bouchard

• Jonas Honolou

• Richard Hesketh, Chief Cook

• Francois Moise Costa

• Samuel Lavoie

• David Leblanc, Ordinary Seaman

• John Dagenais

• Guillaume Marois

• Alejandro Luis Rico, Electrician

• Mathias Fillion-Thiverge

• Joseph Nzeki

• William Gosselin

• Gabriel Regnier

• Leonard Roga, Mechanical Assistant

• Chris Hatcher

• Pierre-Luc Verret

JACK DEMPSEY WINS GOLD Congratulations to Captain Duane Dempsey’s son Jack, who won the Ontario Brazilian Jiu Jitsu Open this past September at the Markham Pan Am Center.

• Nassor Subah, Mechanical Assistant

• Ben Haun

• Charlie Velasco, Able Seaman

• Jérôme Thériault

CAPTAINS IN TRAINING

PROMOTIONS • Philippe Janvier promoted to First Officer

• Krista Ingram

• Macaulay Morton promoted to First Officer

• Louis-Charles Vigneau

• Brian Pringle promoted to Chief Engineer

IN MEMORIAM: SEAFARERS AND RETIREES WE LOST • Edward Theodore Forde, passed away on March 17, 2021

• Ernest Ronnie Ofori, passed away on October 20, 2021

WEDDINGS AND BABIES Nicolas Audet, 3rd Engineer, and his partner welcomed the birth of their first child, Charles, on July 3, 2021.

CAPTAIN JERRY WHEATON NOVEMBER 23, 1970 – SEPTEMBER 21, 2021 It is with great sadness that we learned of the sudden passing of former CSL Captain Jerry Wheaton this past fall. He leaves to mourn his wife Elizabeth and children Julia and Jarrett.

Jerry will be remembered for his large personality and sense of humour, and for his love and commitment to his family.

Jerry Wheaton sailed as Captain with CSL from 2016 to 2019 on Frontenac, Atlantic Huron, Salarium, Baie St. Paul, Whitefish Bay and CSL Assiniboine. At the time of his passing, he was a pilot with the Great Lakes Pilotage Authority.

Our most sincere sympathies to the family and friends of Captain Wheaton.

11

N° 3 — Volume 1, 2021

Photo Contest Winners!

SHOW US YOUR SAFETY MOVES

Congratulations to Christopher Chaulk, OS Watchman, CSL Welland, for his winning photo showing the correct safety measures and proper PPE when using a ladder. Christopher also won the Facebook favourite with his photo of the danger associated with stepping over live wires and ropes in port.

Tied with Christopher in second and third places are Audrey Fournier, First Mate, CSL Tadoussac, for her photo of a firemen team practicing entries in an area where fire is simulated and Carl Tremblay, AB,

CSL St-Laurent, for his photo showing the lowering of a rescue boat.

The winning photos were selected by Björn Bijma, V-P, Global Fleet Management, Mark Harney, Senior Director, Technical Fleet Operations, Colin Kennedy, Senior Fleet Manager, David Colliss, Director, Global HSEQ, Matthew Taylor, Manager, HSEQ and Janice Wilkie-Bowlby, Superintendent, HSEQ. All three winners will receive iPads!

3

2

1

FIRST PLACE

5

TIED FOR SECOND AND THIRD PLACES

4

6

7

“ This photo speaks to slips, trips, sprains and strain possibility if the hazard is ignored.”

1. P hoto: Christopher Chaulk, OS Watchman, CSL Welland

Safety measures and proper PPE while using a ladder.

3. Photo: Audrey Fournier, First Mate, CSL Tadoussac Firemen team practicing entries in area where fire is simulated.

“ This is a good example of proper PPE use, taking the time to gear up properly and do it right is a great message.”

“ Good to see what looks like a realistic fire drill, good door entry technique and pleasing to note the charged fire hose as well.”

6. Photo: Christopher Chaulk, OS Watchman, CSL Welland Cadet with proper PPE at work.

4. Photo: Carl Tremblay, AB, CSL St-Laurent Proper PPE and safety equipment is very important for the work we do on a ship.

“Good use of correct PPE plus a nice tidy workspace.”

FACEBOOK FAVOURITE 2. P hoto: Christopher Chaulk, OS Watchman, CSL Welland Danger of stepping over live wires and ropes in port.

5. Photo: Christopher Chaulk, OS Watchman, CSL Welland Cook has the caution sign up when mopping.

“ A simple but effective use of a safety sign to warn others of a hazard.”

“ Our second largest area involving the head, neck and eyes is cuts and bruises. This picture shows excellent use of PPE while performing a task that could lead to an eye injury.”

7. Photo: Christopher Chaulk, OS Watchman, CSL Welland Toolbox talk before landing crew ashore in the Soo lock.