Ops success story jereon bosch hospital netherlands final

Controlled handover

optimize

project

analyze

change

consult

implement inform + train

FLEET

capture

Success Story

PROCESS FINANCE SECURITY Co hanntroll dov ed er

n tio iza ea tim ar Op next of

manage improve

operate monitor

Optimized Print Services Success Story Company profile: Jeroen Bosch Hospital, Netherlands The Jeroen Bosch Hospital is one of the largest teaching hospitals in the Netherlands and part of the Institute of Top Clinical Hospitals (Stichting Topklinische Ziekenhuizen).

In 2002, the hospital came into being when the Bosch Medical Center and the Liduina Carolus Hospital merged. At present, 4,000 employees and 240 medical specialists work at the Jeroen Bosch Hospital. Each year, 350 interns and 88 nurses and doctor’s assistants are trained on the premises.

Customer’s situation / Challenge As medical care grows more and more expensive and the Jeroen Bosch Hospital has to cope with budget cuts by public authorities, the need to keep total costs under control is omnipresent at the hospital. On account of the merger of two formerly separate hospitals and their technical equipment plus a necessary relocation at short notice in 2011, the Jeroen Bosch Hospital was faced with security breaches and a thorough mess in its print environment. There were 450 applications in use, causing costs that were not clear, a lack of data security and a challenge in terms of system management.

Success summary The printing solutions implemented by Konica Minolta have led to an optimised workflow and enable an efficient digitisation of paper documents. Thus the Jeroen Bosch Hospital was able to effectively improve the protection of sensitive patient data. Konica Minolta took care of the management of a large number of systems of different brands and replaced it with 108 suitable multifunctionals and 284 smaller printers. The customer now benefits from an optimised print fleet as well as a single point of contact at Konica Minolta and is looking forward to a long-term partnership.interfaces.

Success Story Optimized Print Services

Konica Minolta, Optimized Print Services

Optimized Print Services OPS has three implementation phases. The first is OPS Consult, in which Konica Minolta analyses and identifies the customer’s environment in order then to propose the best solution. OPS Consult is followed by OPS Implement and OPS Manage.

OPS Consult The Consult phase of Konica Minolta’s OPS included a comprehensive analysis of the hospital’s infrastructure, including floor plans and a detailed listing of all printing devices. The analysis revealed a need to reduce and standardise the print fleet. Moreover, the new infrastructure had to meet the customer’s high demands on data security, extra functionality and an optimised workflow. These results were finally presented to the hospital’s management.

OPS Implement The new device fleet consists of 108 multifunctional printers from Konica Minolta: one bizhub C652, 39 bizhub C452s and 68 bizhub C35s. In addition, 284 smaller printers were installed. The hospital’s fleet was reduced from 450 to 392 devices. With the installation of the server-based SafeQ system, the hospital now benefits from increased security when printing confidential documents such as medical records.

The OPS finally included the integration of the print fleet into an enterprise-wide single sign-on with a pass card system.

OPS Manage Using the pass card system, employees have automatic access to the building but can also log into the printing network with the same pin code from anywhere within the hospital. This saves time as people have to deal with fewer passwords and also helps to track information. The authentication system controls data access and the hospital can guarantee the security of sensitive medical records in compliance with laws and regulations. When users make a print request, the request is transferred to the SafeQ server. Users can then identify themselves at any print system on the hospital’s premises, using their pin code or pass card, to request the previously stored printout. By tracking print, copy and scan jobs, SafeQ also helps to identify potential bottlenecks. With this information plus the support of OPS Monitor, Konica Minolta can proactively identify further ways to optimise the print environment.

OPS Customer’s comment

Konica Minolta Business Solutions Europe GmbH Europaallee 17 • 30855 Langenhagen • Germany • Tel.: +49 (0) 511 74 04-0 • Fax: +49 (0) 511 74 10 50 • www.konicaminolta.eu

07/2012

“Because of the relocation of the hospital to a new site, the new devices had to be delivered within a short time period,” said Carola Janssen, Head of Purchasing & Logistics at the Jeroen Bosch Hospital. “We are very happy to recommend the competent approach taken by Konica Minolta, and their thought-out project management. Due to their smooth collaboration with our ICT department, the project was well completed within the defined deadlines, and all targets that were defined prior to the purchase were achieved.”