Ops success story credit lufthansa germany

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optimize

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analyze

change

consult

implement inform + train

FLEET

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Success Story

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Optimized Print Services Success Story Company Profile: Lufthansa Technik AG, Germany Lufthansa Technik AG (LHT) is a leading independent provider of maintenance, repair, overhaul and modification services for civil aviation.

With customised maintenance programs and state-of-the-art repair methods, LHT ensures the unbroken reliability and availability of its customers’ fleets. The 9,000 employees in Hamburg and Frankfurt am Main, Germany, serve about 750 customers worldwide.

Customer’s current situation/challenge In winter 2007, LHT chose Konica Minolta to modernise its entire print output management infrastructure.

The comprehensive project embraced the office environment of about 9,000 employees. This corresponds to about 7,000 workplaces at the two locations in Hamburg and Frankfurt am Main. Konica Minolta’s Optimized Print Services (OPS) had to bring transparency and homogeneity to LHT’s print environment while ordering processes were to be integrated and simplified. The project’s goals were to standardise workflows, make administration easier and reduce costs.

Success summary The result of Konica Minolta’s input was a standardised infrastructure with less hardware, easier administration through fleet-monitoring and faster service reaction times as well as lower costs. Before choosing OPS, LHT had 35 makes of output devices from five different manufacturers. Today, it uses only four systems from two manufacturers, including the Konica Minolta bizhub C360 and bizhub C552 with identical panels for high usability. LHT employees now also benefit from standardised printer drivers with graphical user interfaces.

Success Story Optimized Print Services

Konica Minolta, Optimized Print Services

Optimized Print Services OPS combines consultancy, hardware and software implementation and operation in order to develop improvement strategies on the basis of precise facts and figures. They ensure cost reduction and trouble-free processes.

OPS Consult In a first step, Konica Minolta interviewed LHT employees asking a predefined set of questions. This was done to find out how the existing fleet could be restructured most efficiently and to avoid employees’ work being affected by the rollout. Most importantly, nobody should be left with the impression that IT is reducing workplace ergonomics. The questionnaire asked employees to evaluate their printing by parameters such as volume or level of document confidentiality. This was to help Konica Minolta to determine in each case whether a central MFP or a number of smaller desktop printers would be the ideal solution. Another part of the survey dealt with the different environments from which employees print their jobs – be they Microsoft Windows, an IBM host or an SAP system. Flexibility was always key during this endeavour. The analysis of the survey revealed potential for optimisation that Konica Minolta put into action with the highest regard to LHT’s special needs and wishes.

OPS Implement The basic plan, which was coordinated with LHT’s IT, was followed by site visits for quality control of the new, yet-to-be implemented infrastructure. Thus eventual changes for space constraints or missing access points were made to the local area network. A project manager was appointed to look after every project phase, including pre-installation and hands-on workshops. The rollout plan ensured that every user could continue to work with as little disturbance as possible. Finally, Konica Minolta held online and on-site training courses specially developed for LHT.

OPS Manage The OPS Manage phase introduced the benefits of the new fleet management including a managed infrastructure for service calls, continuous print meter readings for tracking the total number of printouts and delivery of consumables. Logistics services for moving and delivering additional hardware and its installation and configuration were added. The established on-site technicians now solve any service and support issues.

These Konica Minolta experts at LHT’s locations permanently monitor all of the machinery using a customised lifecycle management solution and actively service and maintain the whole fleet.

OPS Customer’s comment

Konica Minolta Business Solutions Europe GmbH Europaallee 17 • 30855 Langenhagen • Germany • Tel.: +49 (0) 511 74 04-0 • Fax: +49 (0) 511 74 10 50 • www.konicaminolta.eu

04/2012

“We are pleased to announce that this giant project came to success thanks to our close cooperation with Konica Minolta,” said Henning Evers, IT Manager at LHT AG. “From a financial perspective, the reduction in the number of printing systems has led to significant cost savings. Furthermore, together with Konica Minolta we guarantee safe and undisturbed operation of the entire output infrastructure.”